consumer brand leader (backed by y combinator, $5m+ arr, $20m+ raised)

consumer brand leader (backed by y combinator, $5m+ arr, $20m+ raised) Jobs in San Francisco

consumer brand leader backed by y combinator 5m arr 20m raised

Broccoli AI

<div><h1 class="jobSectionHeader">About Broccoli
</h1>At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:<ul><li>
Hundreds of contractors rely on Broccoli every day.</li><li>
We've grown to $15M+ ARR in under two years.</li><li>
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.</li><li>
We're backed by Khosla Ventures and Y Combinator.</li></ul>
We're still just getting started.<h2 class="jobSectionHeader">
This Role</h2>
We're looking for a Video Producer to act as our in-house production team, starting as a team of one, embedded, fast, and close to the team. You'll conceive, shoot, edit, and publish short and long-form video, owning the process from start to finish before handing it off for distribution. Over time, there's room for the function to grow into a small production team, as the work demands it.
You'll be embedded day-to-day with the team, moving fluidly between quick-turn social content and more polished long-form pieces, always close to what's actually happening. Some weeks that means being on the road at a show or event; other weeks it means sitting in the edit bay turning a podcast into a dozen usable clips.
This is a hands-on role: scrappy, resourceful, and exciting for someone who wants to own the full process, with the chance to help shape the team as it grows.<h2 class="jobSectionHeader">
What You'll Own</h2><ul><li>
Short-form content &mdash; Reels, TikTok, and other vertical video, produced at high volume (~10+ pieces/week)</li><li>
Long-form content &mdash; YouTube videos and podcast recording/editing, from raw footage to finished, publish-ready cuts</li><li>
Full production pipeline &mdash; shooting, editing, sound, and basic color/finishing, without relying on outside vendors or a larger crew</li><li>
Media library &mdash; organizing and maintaining all raw and finished assets so content is easy to find, reuse, and repurpose</li><li>
On-site production &mdash; traveling to shows, events, and off-site shoots to capture content in the field</li><li>
Handoff-ready output &mdash; delivering finished or near-finished content to partner teams for distribution and publishing</li></ul><h2 class="jobSectionHeader"> 
Who we're looking for</h2><ul><li>
Someone who has shot, edited, and published their own content before &mdash; a personal channel or portfolio speaks louder than a resume here</li><li>
Someone comfortable owning their own gear, troubleshooting audio and lighting solo, and not waiting on anyone else to get the shot</li><li>
Someone who moves quickly without sacrificing quality, and can handle a steady stream of both quick-turn and more involved projects</li><li>
Someone who wants ownership over a creative pipeline, not just a task list</li><li>
Someone excited to work in-office five days a week, collaborating closely with the team</li></ul>
Broccoli is an equal opportunity employer and complies with all applicable federal, state, and local employment laws. We celebrate diverse perspectives and believe great teams are built by people with different backgrounds, experiences, and ideas.</div>

Video Producer

<div><h2 class="jobSectionHeader">About Broccoli AI</h2>
Broccoli AI is building the AI operating system for home service businesses.
We work with plumbing, HVAC, and electrical contractors, the people who keep homes running, and we replace fragmented tools and manual workflows with AI agents that actually do the work.
Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue, fully integrated into systems like ServiceTitan.
We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we've built. Today:<ul><li>
Hundreds of contractors use Broccoli to run their front office</li><li>
We've grown from $0 to millions in ARR in under a year</li><li>
We're trusted by both single-location operators and the largest PE-backed roll-ups</li></ul><h2 class="jobSectionHeader">
Raised $25M+ from Khosla Ventures and YC 
</h2><h2 class="jobSectionHeader">
The Role</h2>
The hardest part of bringing AI into a contractor's operations isn't the software &mdash; it's getting the people at the desk and in the field confident enough to trust it and use it well. This role owns that.
It's a two-sided job, and both sides run on AI. You'll teach our customers how to use a product that is itself AI-native &mdash; and you'll use AI to build the training, spot where customers get stuck, and generate documentation faster than a traditional education team ever could.
It's a foundational, build-from-scratch role: instead of following a playbook, you'll write it. There's no dedicated owner today &mdash; just early proof (a handful of job aids, a few videos, some onboarding notes) and a lot of open space. You'll be the first person to own customer education end-to-end: build on what exists, then decide what it becomes. You're not tied to any one format &mdash; video, in-product guidance, live sessions, interactive walkthroughs, or something no one's tried yet &mdash; whatever gets customers confident.
The goal is simple: every customer goes live and gets value from Broccoli without needing a person in the room for every step.<h2 class="jobSectionHeader">
What You'll Do</h2><ul><li>
Own customer education end to end and build it into a scalable system.</li><li>
Design the framework and roadmap for the education system.</li><li>
Teach the people who work with Broccoli day to day how to get the most out of an AI-native product &mdash; choosing the formats that fit each audience, from job aids to video to in-product guidance and beyond.</li><li>
Use AI to build the material: draft lessons, produce docs, and analyze friction faster than a traditional team could.</li><li>
Design education around the key moments customers interact with Broccoli, so adoption feels natural and low-friction from day one.</li><li>
Meet customers where they are: connect what they already do to how Broccoli helps, so getting started feels obvious, not intimidating.</li><li>
Build a certification program that turns proficiency into something measurable.</li></ul><div> 
</div><h2 class="jobSectionHeader">
What We're Looking For</h2><ul><li>
4+ years building training, education, or instructional content that real people used to adopt a tool.</li><li>
Built education or training programs from the ground up &mdash; not just run someone else's.</li><li>
Can produce, not just plan &mdash; you can ship a job aid, a video, or a walkthrough yourself without a big team behind you.</li><li>
Turn messy, real-world workflows into clear, confidence-building lessons.</li><li>
AI-native &mdash; you use Claude and other AI tools daily to build training, analyze friction, and move faster than a traditional team could.</li><li>
Opinionated about formats and tools, and curious enough to try approaches others haven't.</li><li>
Comfortable being the first and only owner of a function, deciding what matters and what waits.</li><li>
Comfortable getting fluent in a trade-heavy customer base fast &mdash; our customers are plumbers, HVAC techs, and electricians, and you'll need to speak their language.</li></ul><div> 
</div><h2 class="jobSectionHeader">
Bonus Points</h2><ul><li>
Experience in home services (HVAC, plumbing, electrical, roofing) &mdash; e.g., you've supported teams on tools like ServiceTitan, or run operations inside one.</li><li>
Startup experience.</li><li>
Spanish fluency.</li></ul>
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.</div>

AI Customer Education Lead

Human Interest

<div>Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.

More than half of all working Americans are not saving enough for their future. Too often, it's because they are employed by a company that doesn't offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

We're a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more.

About the role

This is an exciting opportunity to join the Human Interest Finance team as we continue to propel our high growth business helping Americans save for their future. We are seeking a highly motivated Senior Financial Analyst to support the Corporate FP&amp;A team. Reporting to the Head of Corporate FP&amp;A, this role will be a critical player supporting cross-functional initiatives, building financial models for scenario analysis, and collaborating with all levels within the organization to improve our forecasting accuracy and financial reporting.

What you get to do every day 
<ul>
<li>Develop and implement world class financial reporting and forecasting processes, encompassing long-range planning and scenario modeling</li>
<li>Collaborate with senior leadership and their teams to provide ad hoc financial analysis and budgetary support. Deliver actionable insights to inform key decisions and align capital allocation with strategic company initiatives</li>
<li>Identify and streamline processes, drive standardization, and build scalable solutions on the &quot;way we do things&quot; to support our next phase of elevated growth and scale</li>
<li>Develop and track key performance indicators (KPIs) to effectively measure financial performance against strategic objectives. Help us understand where we have room for improvement across the P&amp;L</li>
<li>Partner with cross-functional teams to continuously improve our FP&amp;A systems to enhance operational efficiency while making the system easy to use</li>
<li>Prepare materials for Board of Directors meetings, investors, and internal reporting</li>
</ul>
What you bring to the role
<ul>
<li>Self-starter, challenging the status quo, and provide recommendations</li>
<li>3+ years of relevant experience in FP&amp;A at high-growth software company and/or investment banking</li>
<li>Deep understanding of SaaS business models and a proven ability to analyze key SaaS metrics (e.g., ARR, Churn, LTV, CAC)</li>
<li>Advanced proficiency in Excel, Google Sheets and financial systems (ideally Netsuite and Pigment)</li>
<li>Working knowledge of ERP systems such as Netsuite, Workday, Anaplan. Expertise in Pigment a plus!</li>
<li>Demonstrated agility in learning and ability to balance multiple priorities in a fast-paced environment</li>
<li>Interest in AI-forward finance workflows &mdash; this team is actively building in that direction</li>
<li>Excellent communication skills - ability to collaborate across functions and levels throughout the company, as well as with external partners</li>
</ul>
Why you will love working at Human Interest

Human Interest is tackling one of our country's biggest challenges - closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide. We've made significant progress, but there is still growth ahead, offering you a unique opportunity to solve complex problems, drive innovation, and advance your career alongside a dedicated, mission-driven team. We value hard work and recognize that our team's contributions are key to our continued success.

Join Human Interest and make a lasting impact by shaping the future of retirement.

Our operating principles define how we work together as a team. They reflect Human Interest's unique view on what's important and what's right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest.
<ul>
<li>Customer obsession: We're all about creating amazing experiences for our customers. We put their needs first and go the extra mile to make them smile.</li>
<li>Long-Term Orientation: We're not just playing for today; we're building a legacy. We think big, plan strategically, and invest in our future.</li>
<li>Autonomous and Accountable Teams: We trust our team members to take ownership and make smart decisions. We empower you to be your best self!</li>
<li>An Escalating Bar for Talent and Performance: We're constantly raising the bar and challenging ourselves to be better. We believe in growth and continuous improvement.</li>
<li>Fundamental Optimism: We see the glass as half full (and then we fill it up with more amazing ideas!). We believe in the power of positivity and the potential for greatness.</li>
</ul>
Compensation - At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position. We take into account the cost of labor for each position in various markets across the U.S. The base salary for this position spans $110,000 - $140,000 and represents the minimum in our lowest geographic region to a maximum in our highest geographic region. The salary we offer to a new employee within this range is based on their location within the U.S., their relevant job-related skills, and experience. At Human Interest, base salary is one component of the overall total rewards package. Depending on the position, additional compensation components such as bonuses, commissions, and equity may be offered. All of our employees are offered a robust suite of physical, financial, and mental wellness benefits. In compliance with applicable laws, we do not inquire about salary history, or about criminal history prior to a conditional offer of employment.

Benefits -
<ul>
<li>A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees</li>
<li>Top-of-the-line health plans, as well as dental and vision insurance</li>
<li>Competitive time off and parental leave</li>
<li>Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness</li>
<li>Lyra: Enhanced Mental Health Support for Employees and dependents
</li><li>Carrot: Fertility healthcare and family forming benefits</li>
<li>Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt</li>
<li>Monthly work-from-home stipend; quarterly lifestyle stipend</li>
<li>Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.</li>
</ul>
We're a great place to work (but don't take our word for it)

Here's a list of our awards and accolades:
<ul>
<li>Certified as a Great Place To Work&reg; (2023-2025)</li>
<li>Fortune Best Place to Work in the Bay Area (2024)</li>
<li>Best Places to Work by Built In (2023-2024)</li>
<li>America's Best Startup Employers by Forbes (2020-2022, 2024)</li>
<li>A Top Company by Y Combinator (2020-2023)</li>
<li>Inc. Fastest Growing Companies (2021)</li>
</ul>
Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws. Employment with Human Interest is at-will, meaning either you or the company may terminate employment at any time, with or without cause or notice, except as otherwise provided by law or written agreement.

We are committed to making every stage of our application process fully accessible to all individuals. If you need a reasonable accommodation at any point in the process, please let us know at applicantaccommodations@humaninterest.com. 
 
Protect yourself against fraud and identity theft. Apply to our open positions directly via our careers page on Greenhouse. Human Interest will never ask applicants for their financial or banking information as part of our application process. All legitimate communication will come from a @humaninterest.com email address. If you have questions, please reach out to us directly at careers@humaninterest.com

Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors, including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCPA guidelines.

See more: https://humaninterest.com/disclosures</div>

Senior Financial Analyst - Corporate FP&A

FRONT

<div>Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune&rsquo;s Best Workplaces in the Bay Area ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
AI is transforming customer support and, with over 12 years of experience building customer operations solutions, Front is in a unique position to shape this transformation. The Core AI team at Front leverages AI to build functionality across the entire breadth of the product. Our workflow automations, agent assistance and operational insights have only scratched the surface, and user engagement is already extremely promising. This role would have the opportunity to get in at the ground floor and significantly influence the direction of the product as we scale.
What will you be doing?<ul><li>
Design, develop, and deploy generative AI applications using NodeJS &amp; TS that enhance product features and user experiences, focusing on agentic applications to automate resolving user inquiries.</li><li>
Collaborate with product teams to identify opportunities for applying generative AI to solve user needs and improve the platform's capabilities.</li><li>
Lead the exploration and implementation of state-of-the-art generative AI techniques, ensuring Front stays ahead of technological trends.</li><li>
Inform on AI model training and deployment infrastructure, ensuring scalability and efficiency.</li><li>
Dive deep into real-world data, ensuring high-quality model training and iteration</li><li>
Monitor and evaluate the performance of AI applications, making adjustments and improvements to ensure they meet our high standards.</li><li>
Keep abreast of the latest developments in machine learning and AI, advocating for best practices and integrating new technologies where appropriate.</li></ul>
What skills and experience do you need?
Must Have:<ul><li>
5+ years of experience in software development, with a strong focus on AI and machine learning projects.</li><li>
Demonstrable expertise in developing production applications using LLMs and Generative AI models, and familiarity with their underlying technologies.</li><li>
Strong experience with agentic methodologies, prompting techniques, RAG pipelines, evaluation mechanisms and fine-tuning LLMs preferred.</li><li>
High learning agility - you&rsquo;re excited when you encounter a problem you haven&rsquo;t seen before.</li><li>
Strong communication skills that illustrate a clear, structured thought process.</li></ul>
Should Have:<ul><li>
Excellent problem-solving abilities and the capacity to work both independently and as part of a team.</li><li>
Proficiency building production-grade web applications and demonstrated expertise in languages and concepts necessary to deliver these. Eg: Python, JS, TS, Database systems, etc.</li><li>
Strong communication skills, capable of explaining complex technical concepts to non-experts.</li><li>
Deep knowledge of algorithms, data structures, and principles of software engineering.</li></ul>
Nice to Have:<ul><li>
Knowledge in specialized machine learning areas (deep learning, reinforcement learning).</li><li>
Experience in SaaS or multiplayer application machine learning implementations.</li></ul>
Front operates on a hybrid model &mdash; we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.
What we offer<ul><li>
Competitive salary</li><li>
Equity (we are post-series D &amp; backed by some of the best VCs in the US)</li><li>
Private health insurance, including plan options at no cost to employees</li><li>
Paid parental leave</li><li>
Flexible time off policy</li><li>
Flexibility to work from home Monday and Friday, unless posted as a fully remote role</li><li>
Mental health support with Workplace Options</li><li>
Family planning support with Maven</li><li>
$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities</li><li>
Wellness Days - Fronteers get an additional day off on months with no holidays</li><li>
Winter Break - Our offices are closed from Christmas to New Year's Day!</li></ul>
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice &amp; EU Privacy Notice
Compensation Range: $205K - $238K</div>

Senior Applied AI Engineer

<div><h2 class="jobSectionHeader">About Broccoli AI</h2>
Broccoli AI is building the AI operating system for home service businesses.
We work with plumbing, HVAC, and electrical contractors &mdash; the people who keep homes running &mdash; and we replace fragmented tools and manual workflows with AI agents that actually do the work.
Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue, fully integrated into systems like ServiceTitan.
We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we&rsquo;ve built. Today:<ul><li>
Hundreds of contractors use Broccoli to run their front office</li><li>
We&rsquo;ve grown from $0 to millions in ARR in under a year</li><li>
We&rsquo;re trusted by both single-location operators and the largest PE-backed roll-ups</li><li>
Raised $25M+ from Khosla Ventures and YC</li></ul><h2 class="jobSectionHeader">
The Role</h2>
We&rsquo;re hiring an AI Customer Strategy Lead to get customers live on our platform and make it deliver real value in their business.
This is the work that turns a signed contract into a customer who runs their front office on our platform. You&rsquo;ll own the rollout end to end: understand how each business operates, configure and launch the platform to fit it, drive adoption across the front office and technicians, and prove the impact in the customer&rsquo;s own numbers. You won&rsquo;t do it alone &mdash; you&rsquo;ll partner closely with our forward-deployed engineers, who handle the deep technical build while you own the customer, the configuration, and the outcome. You&rsquo;ll do this across a portfolio of customers at once, and you&rsquo;ll help shape the playbook and delivery model that let us do it well at scale.
The best person for this has done implementation or deployment before at a company where getting customers live and adopting was the product. This is hands-on transformation work &mdash; you own the rollout and the outcome, not a set of recommendations. You understand SMB operators, you&rsquo;re comfortable in the data, and you measure yourself by whether the customer is genuinely better off. It&rsquo;s an early, high-ownership role with real room to grow as we scale.<h2 class="jobSectionHeader">
What You&rsquo;ll Do</h2><ul><li>
Own the rollout. Take customers from signed to fully live on the platform &mdash; scoping, configuration, launch, and adoption across the front office, technicians, and locations.</li><li>
Learn the business first. Understand how each customer actually operates, then set up the platform to fit the way they work.</li><li>
Drive adoption and value. Make sure customers are using the platform deeply and getting real results &mdash; and quantify it in hard numbers (ROI, revenue, conversion, labor savings).</li><li>
Manage a portfolio. Run multiple customer rollouts at once, keeping each on track to go-live and to value.</li><li>
Be the customer&rsquo;s trusted partner. Build the relationship, run the day-to-day, and turn frontline results into reporting their leadership trusts.</li><li>
Partner with engineering. Work hand in hand with our forward-deployed engineers &mdash; they handle the deep technical build, you own the customer, the configuration, and the outcome.</li><li>
Influence the playbook and delivery model. Turn what works in the field into repeatable practices that shape how we deliver the platform as we scale.</li><li>
Feed the field back to Product. Turn what you learn on the ground into signal that shapes the roadmap and how we deliver.</li></ul><h2 class="jobSectionHeader">
What We&rsquo;re Looking For</h2><ul><li>
4&ndash;8+ years in implementation, onboarding, deployment, or platform migration at a high-growth software or ops-heavy company (e.g., ServiceTitan, Toast, Rippling, or similar).</li><li>
Also a fit: technology-transformation or systems-implementation consulting (e.g., Deloitte, Accenture) where you ran the rollout rather than advised, or an engineering/technical background you&rsquo;ve turned toward customers and business outcomes.</li><li>
A track record of getting customers live and adopting &mdash; ideally across a portfolio, and ideally with SMB or multi-location operators.</li><li>
Measurable impact you can point to: adoption, retention, time-to-value, revenue, or operational improvement you drove through execution.</li><li>
Customer obsession. You measure yourself by whether the customer is better off, and you do what it takes.</li><li>
Comfort in the data yourself &mdash; you can pull the numbers, show the impact, and tell the story.</li><li>
Strong presence with both senior leaders and frontline operators; you can earn a shop owner&rsquo;s trust as easily as an executive&rsquo;s.</li><li>
An AI-native mindset. You use AI tools daily and have strong intuition for how AI reshapes the way a business runs.</li><li>
Excited to work in person 5 days a week in San Francisco with the team.</li></ul><h2 class="jobSectionHeader">
Bonus Points</h2><ul><li>
You&rsquo;ve owned a platform migration or major product rollout across many customers or locations.</li><li>
Experience in home services, field services, restaurants, retail, or other multi-location / SMB-dense industries.</li><li>
Startup experience.</li></ul><div></div> 
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.</div>

AI Customer Strategy Lead

<div><h2 class="jobSectionHeader">About Broccoli AI</h2>
Broccoli AI is building the AI operating system for home service businesses.
We work with plumbing, HVAC, and electrical contractors &mdash; the people who keep homes running &mdash; and we replace fragmented tools and manual workflows with AI agents that actually do the work.
Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue, fully integrated into systems like ServiceTitan.
We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we&rsquo;ve built. Today:<ul><li>
Hundreds of contractors use Broccoli to run their front office</li><li>
We&rsquo;ve grown from $0 to millions in ARR in under a year</li><li>
We&rsquo;re trusted by both single-location operators and the largest PE-backed roll-ups</li><li>
Raised $25M+ from Khosla Ventures and YC</li></ul><div> 
</div><h2 class="jobSectionHeader">
The Role</h2>
We&rsquo;re hiring an AI Customer Strategy Lead to get customers live on our platform and make it deliver real value in their business.
This is the work that turns a signed contract into a customer who runs their front office on our platform. You&rsquo;ll own the rollout end to end: understand how each business operates, configure and launch the platform to fit it, drive adoption across the front office and technicians, and prove the impact in the customer&rsquo;s own numbers. You won&rsquo;t do it alone &mdash; you&rsquo;ll partner closely with our forward-deployed engineers, who handle the deep technical build while you own the customer, the configuration, and the outcome. You&rsquo;ll do this across a portfolio of customers at once, and you&rsquo;ll help shape the playbook and delivery model that let us do it well at scale.
The best person for this has done implementation or deployment before at a company where getting customers live and adopting was the product. This is hands-on transformation work &mdash; you own the rollout and the outcome, not a set of recommendations. You understand SMB operators, you&rsquo;re comfortable in the data, and you measure yourself by whether the customer is genuinely better off. It&rsquo;s an early, high-ownership role with real room to grow as we scale.<div> 
</div><h2 class="jobSectionHeader">
What You&rsquo;ll Do</h2><ul><li>
Own the rollout. Take customers from signed to fully live on the platform &mdash; scoping, configuration, launch, and adoption across the front office, technicians, and locations.</li><li>
Learn the business first. Understand how each customer actually operates, then set up the platform to fit the way they work.</li><li>
Drive adoption and value. Make sure customers are using the platform deeply and getting real results &mdash; and quantify it in hard numbers (ROI, revenue, conversion, labor savings).</li><li>
Manage a portfolio. Run multiple customer rollouts at once, keeping each on track to go-live and to value.</li><li>
Be the customer&rsquo;s trusted partner. Build the relationship, run the day-to-day, and turn frontline results into reporting their leadership trusts.</li><li>
Partner with engineering. Work hand in hand with our forward-deployed engineers &mdash; they handle the deep technical build, you own the customer, the configuration, and the outcome.</li><li>
Influence the playbook and delivery model. Turn what works in the field into repeatable practices that shape how we deliver the platform as we scale.</li><li>
Feed the field back to Product. Turn what you learn on the ground into signal that shapes the roadmap and how we deliver.</li></ul><div> 
</div><h2 class="jobSectionHeader">
What We&rsquo;re Looking For</h2><ul><li>
4&ndash;8+ years in implementation, onboarding, deployment, or platform migration at a high-growth software or ops-heavy company (e.g., ServiceTitan, Toast, Rippling, or similar).</li><li>
Also a fit: technology-transformation or systems-implementation consulting (e.g., Deloitte, Accenture) where you ran the rollout rather than advised, or an engineering/technical background you&rsquo;ve turned toward customers and business outcomes.</li><li>
A track record of getting customers live and adopting &mdash; ideally across a portfolio, and ideally with SMB or multi-location operators.</li><li>
Measurable impact you can point to: adoption, retention, time-to-value, revenue, or operational improvement you drove through execution.</li><li>
Customer obsession. You measure yourself by whether the customer is better off, and you do what it takes.</li><li>
Comfort in the data yourself &mdash; you can pull the numbers, show the impact, and tell the story.</li><li>
Strong presence with both senior leaders and frontline operators; you can earn a shop owner&rsquo;s trust as easily as an executive&rsquo;s.</li><li>
An AI-native mindset. You use AI tools daily and have strong intuition for how AI reshapes the way a business runs.</li><li>
Excited to work in person 5 days a week in San Francisco with the team.</li></ul><div> 
</div><h2 class="jobSectionHeader">
Bonus Points</h2><ul><li>
You&rsquo;ve owned a platform migration or major product rollout across many customers or locations.</li><li>
Experience in home services, field services, restaurants, retail, or other multi-location / SMB-dense industries.</li><li>
Startup experience.</li></ul><div></div> 
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.</div>

AI Transformation Lead

Faire

<div><div>About Faire

Faire is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town &mdash; we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so businesses can grow and local communities can thrive.

We're looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.</div>
About the role:

As a Senior Enterprise Security Engineer, you will help protect Faire's corporate environment across endpoint, network, identity, and SaaS, and play a key role in how we govern the safe use of AI across the company. You will apply secure-by-default standards, champion zero trust, and turn strategy into practical controls, automation, and guidance that teams adopt. Working across leadership pillars, you will help shape our AI governance approach and own much of how it gets put into practice. This is a role for someone who is strong hands-on and ready to grow their scope and influence across IT, Engineering, Legal, People, Finance, and Product.

What You'll Do:
<ul>
<li>Help shape and operate Faire's AI governance program: acceptable-use standards, data protection for AI tools, vendor and model risk review, and safe patterns for AI-assisted work (including agent and MCP-based integrations).</li>
<li>Partner with IT teams to harden endpoint management, corporate infrastructure, identity services, and networking.</li>
<li>Design and implement controls that protect company information from unauthorized access, disclosure, or misuse.</li>
<li>Support and help run our endpoint detection and response platform, email security stack, and phishing simulation and awareness programs.</li>
<li>Build the guardrails and enablement that let teams experiment with AI quickly without creating new exposure, partnering with Engineering rather than duplicating their work.</li>
<li>Advise employees on securing endpoints, office AV, and network gear, and publish clear runbooks.</li>
<li>Build and deliver training that grows a culture of security, accountability, and practical awareness.</li>
<li>Track emerging threats, including AI-specific risks, and make recommendations to improve our posture.</li>
</ul>
What It Takes:
<ul>
<li>5+ years in enterprise security with hands-on experience.</li>
<li>Practical experience in at least two of these areas: endpoint security, network security, data security, security operations, threat management, AI governance and security.</li>
<li>Exposure to enterprise AI governance and security (e.g. AI platform management, AI tool or MCP security review, prompt guardrailing), with the interest and ability to grow into owning more of it.</li>
<li>Experience writing policies and processes and supporting audits for frameworks such as ISO 27001, SOX, and SOC 2 Type II.</li>
<li>Strong written and verbal communication.</li>
<li>Analytical, outcomes-driven mindset with a bias for action.</li>
<li>Ability to influence others through empathy and relationship-building.</li>
<li>A passion for programming and solving problems with code (Python, Ruby, or Go).</li>
</ul><h4 class="jobSectionHeader">Salary Range:</h4>

San Francisco: the pay range for this role is $174,500 - $240,000 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.<div>
Hybrid Faire employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting. 

Why you'll love working at Faire
<ul>
<li>Move fast: You'll own meaningful problems that serve customers around the globe with the agency to move fast and see your results clearly.</li>
<li>Equipped to scale: We invest in what matters, including the latest enterprise AI tools, to help you work smarter and get more out of every day.</li>
<li>Best in class: Our team is full of sharp, kind, and generous colleagues who care about their craft and about helping you grow in yours.</li>
<li>Real rewards. Competitive pay, equity, and comprehensive benefits designed to support your life inside and outside of work.</li>
<li>Belonging: We're intentional about building an environment where every Faire employee has equal access to opportunities, growth, and success.</li>
</ul>
Faire was founded in 2017 by a team of early product and engineering leads from Square. We're backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs. To request reasonable accommodation, please fill out our Accommodation Request Form (https://bit.ly/faire-form)

Privacy

For information about the type of personal data Faire collects from applicants, as well as your choices regarding the data collected about you, please visit Faire's Privacy Notice (https://www.faire.com/privacy)</div></div>

Senior Enterprise Security Engineer

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