manager - constructions

area manager

civil construction manager Jobs in Jeddah

civil construction manager

contract manager - sau (f/m/d) Jobs in Jeddah

contract manager - sau (f/m/d)

contracts & commercial manager – airport operations position objective Jobs in Jeddah

contract manager sau f m d

Deutsche Bahn

<div><div><div>Railways for the world of tomorrow.</div></div><div><div><br>
Deutsche Bahn&rsquo;s expertise is in high demand all around the world. As a leading engineering and consulting company in the rail sector, DB Engineering &amp; Consulting offers that knowledge &ndash; starting with an idea and continuing all the way to operations. We advise our customers in Germany and around the globe, develop technically sophisticated and customized infrastructure, mobility and transport solutions. With sustainable concepts, we ensure the future success of economic regions, make important contributions to the protection of the environment and help shape the world of the future.</div><div></div><div><br>
Since 1966, DB Engineering &amp; Consulting has implemented thousands of projects of any size and complexity in over 100 countries. About 5,000 employees from 84 nations are currently realizing the projects of our customers with professional knowledge and intercultural experience.</div><p></p><div><br>
For this Project we are seeking a Contract Manager <b>as part of DB Engineering &amp; Consulting GmbH, KSA Branch. </b>The job opening is located in Saudi Arabia and offers exciting challenges and potential for career growth</div></div><div></div><div><b><br>
Responsibilities:</b></div><div><div><br>
<ul><li>
Managing the contracts with all subcontractors</li><li>
Monitoring of KPIs, planning of renewals, cost challenge</li><li>
Development and execution of knowledge transfer for contract management related disciplines</li><li>
Oversee contracts with vendors, suppliers, and service providers</li><li>
Negotiate contracts, terms, and conditions with vendors and service providers</li><li>
Review and analyze contract proposals and agreements for accuracy and compliance</li><li>
Monitor vendor performance, ensuring adherence to contract terms and service quality</li><li>
Resolve contract-related disputes and issues in a timely and effective manner</li><li>
Collaborate with legal and procurement teams to draft and revise contracts as needed</li><li>
Evaluate vendor performance and recommend contract renewals, modifications, or terminations</li><li>
Ensure compliance with legal and procurement teams to draft and revise contracts as needed</li><li>
Evaluate vendor performance and recommend contract renewals, modifications, or terminations</li><li>
Ensure compliance with contract terms, regulatory requirements, and industry standards</li><li>
Maintain detailed records of contracts, payments, and vendor communications</li><li>
Prepare monthly performance reports of the Contractor Business Unit activities, highlight any immediate recommendations and plans to resolve</li><li>
Superior to the Head of quality and compliance</li></ul></div></div><div></div><div><div><b><br>
Qualifications:</b></div><div></div><div><ul><li><div><br>
Project management skills</div></li><li><div>
Proven experience with FIDIC contracts</div></li><li><div>
Industrial contract management background</div></li><li><div>
Min. academic degree: B.Sc. Engineering</div></li><li><div>
Min. 10 years in Rail Industry</div></li><li><div>
Min. 10 years in leadership position</div></li><li><div>
Min. 5 years in a similar position</div></li><li><div>
International experience, preference GCC</div></li><li><div>
English (fluent), Arabic (preferred), German (preferred)</div></li><li><div>
MS office, MS Project, MS Sharepoint</div></li></ul></div></div></div>

Contract Manager - SAU (f/m/d)

M Hotel Makkah by Millennium

<div><p>As the Learning and Development Manager, you will lead the learning and development function, ensuring the professional growth and skill development of colleagues. Your responsibilities will include designing training programs, managing talent development initiatives, and promoting a culture of continuous learning.</p><p><b>
Key Job Responsibilities:</b></p><ul>
<li>
Lead the complete Learning &amp; Development (L&amp;D) activities in your property, ensuring alignment with business needs.</li>
<li>Manage Millennium &amp; Copthorne, MEA (M&amp;C) onboarding processes and tools for new hires.</li>
<li>Conduct quarterly L&amp;D needs analysis and prepare plans to address real business needs.</li>
<li>Conduct Off-Job Training programmes in line with the M&amp;C, MEA Off-Job training library.</li>
<li>Develop in-house training programmes based on business needs and M&amp;C Group Training skills.</li>
<li>Lead and coach On-Job Trainers, supervising On-Job Training activities using M&amp;C, MEA Corporate Office audit tools.</li>
<li>Enhance the effectiveness of Off-Job Training programmes through coaching and regular follow-ups.</li>
<li>Align and train Millennium brand standards by measuring and monitoring telephone standards, guest feedback, mystery shopper reports, and supporting business development activities.</li>
<li>Collaborate with the Human Resources department to lead the performance management process and support departments in implementing Personal Development Plans (PDPs).</li>
<li>Timely submission of Monthly L&amp;D Calendar and L&amp;D Report to the M&amp;C, MEA Corporate Office.</li>
<li>Recruit interns and management trainees per the L&amp;D Policy and manage Millennium Hotels Nationalization programme TooMooH.</li>
<li>Host corporate training programmes, using digital online game tools to make trainings fun and energetic.</li>
<li>Refer to trainer's notes and incorporate activities to engage participants effectively.</li>
<li>Operate in a safe and environmentally friendly manner to safeguard the health and safety of colleagues, as well as contribute to environmental conservation.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Learning and Development Manager

Microland

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><p><b>
Education Qualification :
</b><br>
Any Graduate<br>
<br>
<b>Skills :</b><br>
Primary -&gt; Technology | Hardware and Networking | Installation, configuration, maintainance and repair | 3 - Experienced<br>
Primary -&gt; Technology | Windows and MAC Support | OS administration | 3 - Experienced<br>
Secondary -&gt; Technology | Audio, Video support | Installation and configuration | 3 - Experienced<br>
Tertiary -&gt; Technology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies | 3 - Experienced<br>
Tertiary -&gt; Behavioral | Aptitude | Communication | 3 - Experienced<br>
<br>
<b>Certification :</b><br>
Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate<br>
<br>
1) Field Services support Engineers&rsquo; primary responsibility is to provide support to an organization&rsquo;s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime.<br>
2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. This role also involves hands &amp; feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries.<br>
3) To support daily technical support activities for computers &amp; all other end point devices<br>
4) Update the support ticket with the progress<br>
5) To set up and test desktop computer peripherals<br>
6) To perform the system changes adhered to organizational policies<br>
7) Conduct remote desktop troubleshooting to end-users along with documentation ticket maintenance<br>
8) Maintain technical documentation in association with other functional departments<br>
9) Technical Skills<br>
a. Hardware and Networking: Hardware Knowledge on multiple vendor end point products to troubleshoot &amp; isolating hardware issues<br>
b. Ability to provide physical support for mounting of DC HW, basic connectivity establishment<br>
c. Ability to Install remote tools like Putty to establish connectivity between two devices<br>
d. Ability to replace allowed HW components (such as HDD, memory)<br>
e. Ability to work with various assessment tools to identify the different hardware models available<br>
f. Ability to test the compatibility of Image with the various hardware models available, where needed<br>
g. Windows Operating System<br>
h. Exchange and Mobility Clients<br>
i. Printer management<br>
j. Backup and Recovery<br>
k. Audio, Video support<br>
l. End Point Security<br>
m. Vendor co-ordination<br>
n. Asset management<br>
o. Incident management<br>
p. Patch management<br>
q. MAC OS Support<br>
r. Basic Linux knowledge is an added advantage<br>
s. VIP User Support:</p></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
Saudi Arabia - Jeddah</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
10-Feb-2026</p></div></div></div></div></div><div></div>

Administrator - Field Services

Plaza Premium Group

<div>
 <p>
  <strong>
   <u>
    About the Company
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Hello! Welcome to Plaza Premium Group, we're people passionate about
  <strong>
   "Making Travel Better"
  </strong>
  . We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy.
 </p>
 <p>
  <br/>
 </p>
 <p>
  You don't need to be from this industry; you do need to be passionate.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our promise to you:
 </p>
 <p>
  - We will respect and value your background and perspectives
 </p>
 <p>
  - We will work together with integrity
 </p>
 <p>
  - We will share our incredible pride for job, company and industry
 </p>
 <p>
  <br/>
 </p>
 <p>
  What we ask of you:
 </p>
 <p>
  - Bring passion to all that you do
 </p>
 <p>
  - Listen, move fast and think innovatively
 </p>
 <p>
  - Speak up, have ideas and share them
 </p>
 <p>
  - Believe in customer service, and treating every person with kindness
 </p>
 <p>
  <br/>
 </p>
 <p>
  As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Who we are:
 </p>
 <p>
  We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet &amp; greet services, and a range of airport dining concepts.
 </p>
 <p>
  <br/>
 </p>
 <p>
  In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc.
 </p>
 <p>
  <br/>
 </p>
 <p>
  With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Join our family today.
 </p>
 <p>
  Together, we'll make travel better.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Overview
  </strong>
 </p>
 <p>
  Provide overall leadership and direction to project teams in the planning, monitoring, and execution of construction and renovation projects for Airport Terminal lounges, hotels, F&amp;B outlets, and related services across KSA and if required, in EMEA region, ensuring end-to-end delivery from design to handover.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Ensure all construction activities comply with contractual obligations, statutory regulations, and relevant standards.
  </li>
  <li>
   Oversee and monitor the financial, commercial, contractual, and technical aspects of all ongoing projects.
  </li>
  <li>
   Collaborate closely with external stakeholders&mdash;including landlords, designers, consultants, suppliers, and contractors&mdash;to implement PPG concepts and ensure quality control.
  </li>
  <li>
   Prepare tender documentation, develop project schedules, and produce budget estimates and cost plans to support new business development.
  </li>
  <li>
   Lead, supervise, and mentor a team of project staff, monitoring performance and work progress.
  </li>
  <li>
   Define project scope for new airport lounges, hotels, F&amp;B outlets, and related services in KSA and other international locations.
  </li>
  <li>
   Collect, analyze, and evaluate data related to project progress, efficiency, and effectiveness.
  </li>
  <li>
   Play a key role in sourcing, developing, and maintaining a comprehensive database of suppliers and contractors.
  </li>
  <li>
   Conduct regular coordination and review meetings with the Operations Team to obtain feedback and provide progress reports to senior management.
  </li>
  <li>
   Perform ad hoc duties as assigned by the Global Project Director and/or EMEA Associate Project Director.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Requirements
  </strong>
 </p>
 <ul>
  <li>
   Saudi national
  </li>
  <li>
   Excellent command of spoken and written Arabic and English
  </li>
  <li>
   Degree holder in Project Management, Construction, Interior Design, Engineering or equivalent
  </li>
  <li>
   Minimum 5 to 8 years&rsquo; experience in Project Management, Design or Engineering Consultancy, preferably in hospitality or catering industry with strong knowledge and experience preferably in airport lounges and hotels and F&amp;B sector (including F&amp;B designs and M&amp;E designs of F&amp;B appliances)
  </li>
  <li>
   Candidates with more experience will be considered as
   <strong>
    Project Manager
   </strong>
  </li>
  <li>
   Excellent problem solving, analytical, presentation and interpersonal skills
  </li>
  <li>
   Highly &ndash; organized, capable of working under pressure with multi &ndash; task assignments
  </li>
  <li>
   Good team player with mature and positive working attitude
  </li>
  <li>
   Willing to travel abroad and work overtime
  </li>
 </ul>
</div>


Deputy Project Manager

Al Jomaih Energy and Water

<div><p>The Consortium of AL JOMAIH ENERGY AND WATER CO. LTD. (JENWA) and TOTAL ENERGIES RENEWABLES is developing new solar PV power plant on a build, own and operate (&ldquo;BOO&rdquo;) basis. The Power Plant, REEM RABIGH ENERGY COMPANY LTD, shall comprise all facilities necessary for the generation of power with a total net capacity of 300 MW. The Initial Commercial Operation Date (ICOD) is planned early summer 2026 and the Scheduled Project Commercial Operation Date (SCOD) for December 2026. The Project Company will sell the power capacity and output of the Plant to SPPC (SAUDI POWER PROCUREMENT COMPANY) under a 25-year PPA.
</p><p><b>Project</b></p><p>
The project comprises of 300 MW Solar photovoltaic (PV) technology on 6.56 km2 area that includes PV field, the plant&rsquo;s substation and OHTL (Approx. 500 ML).</p><p><b>
Job Overview</b></p><p>
The O&amp;M Manager will be responsible for Operation and Maintenance of 300 MW industrial-scale photovoltaic (PV) plant, which operates under a Power Purchase Agreement (PPA) and various project agreements.
</p><p><b>Requirements</b></p><p><b>
JOB FUNCTIONS (DUTIES &amp; RESPONSIBILITIES)</b></p><ul>
<li>
Participate in the design Review, Construction and Commissioning period support.</li>
<li>Ensure Operational Readiness before takeover from EPC.</li>
<li>Staff Mobilization, hiring, training, and support of the O&amp;M staff.</li>
<li>Establish plant policies and procedures and implement CMMS.</li>
<li>Ensure that all consents, permits, approvals and licenses are obtained, valid and in force to ensure safe operation of the plant.
</li><li>Search and selection of suppliers and service providers.
</li><li>Optimize, order and manage inventory of materials and supplies.</li>
<li>Operational Management: Lead and oversee operation and maintenance of the Power Plant adhering to HSE and Project Agreements.</li>
<li>Develop and implement operational strategies to maximize energy production and achieve performance targets outlined in the PPA and the Project Company&rsquo;s annual budget.</li>
<li>Develop and manage the Annual and Long-term Operating Plan and ensure reliability, profitability and operational efficiency.</li>
<li>Budget preparation, monthly analysis of revenues &amp; expenses and required mitigations.</li>
<li>Comply with the accounting principles and maintain proper books and records in accordance with Legal Requirements</li>
<li>Schedule and prioritize O&amp;M tasks effectively. Ensure proper stakeholder Management (SPPC, NGSA, SEC, SWCC, HCIS, MiM, NCEC, Modon&hellip;etc.).</li>
<li>HSSE Management: Maintain a safe working environment. Ensure adherence to safety protocols and environmental regulations, conduct regular safety audits and training sessions for staff. Achieve annual HSE KPIs.
</li><li>Effective Risk Management.</li>
<li>Contracts &amp; Compliance Management: Ensure compliance with all regulatory requirements, project agreements, and operational standards as specified in the PPA and other contractual obligations.</li>
<li>Establish Delegation of Authority Matrix (Operations phase).</li>
<li>Identification of opportunities to enhance revenues and profit margins.</li>
<li>Provide monthly and annual reports about plant performance, incidents, failures, and the general operation and maintenance activities developed in the Plant.</li>
<li>Report accurately and timely to the Board/Owner and maintain regular communication.</li>
<li>Develop and nurture strategic relationships with key stakeholders, including lenders, contract counterparties, insurers, partners, suppliers, OEM companies, and regulatory/government authorities.</li>
<li>Establish and maintain community relations.</li>
<li>Liaise with construction management team, EPC Contractor, OEM vendors, Subcontractors and other suppliers to ensure efficient and timely resolutions of Punch List Items, Warranty Defects, Novation of Key OEM Contracts, LTSAs, procurement of essential spares and tools.</li>
<li>Management of Project as Built Documentations, Plant O&amp;M documentation, official communications, regular reporting.</li>
<li>Work with Admin and Finance team in the day-to-day tasks needed.</li>
<li>Monitor and supervise the EPC Contractor interim O&amp;M period to maximize availability, performance and production of electricity.</li>
<li>Elaborate, improve the O&amp;M Manual and Procedures based on the version provided by EPC Contractor.</li>
<li>Participate in the implementation of Plant related IT tools: CMMS, ERP, Cybersecurity.</li>
<li>Manage all the Plant Outages, Maintenance Tasks, Predictive, Curative... etc.</li>
<li>Assist in the implementation of HR and Admin Policies.</li>
</ul><p></p><p><b>
QUALIFICATIONS &amp; SKILL SETS</b></p><ul>
<li>
Bachelor&rsquo;s degree in electrical engineering, Renewable Energy or equivalent thorough understanding of all aspects of solar PV systems and associated SCADA controls</li>
<li>8+ years of experience in managing operations of large-scale PV plants or similar renewable energy facilities, preferably in KSA and or GCC region.
</li><li>Experience working with AC &amp; DC Electricity, PV Systems, Trackers, Inverters, and AC collection Systems.</li>
<li>Excellent teamwork skills, foster a positive team environment through the collaborative decision making.</li>
<li>Strong verbal and written communication skills. English fluency required, Arabic a plus.</li>
<li>Experience working collaboratively with people and initiatives affecting multiple organization.</li>
<li>Ability to work in a fast-paced environment under tight deadlines and demanding customers.</li>
<li>Dedication to electrical safety.</li>
<li>Ability to work independently while maintaining accountability to site management.</li>
<li>Coordination of third-party testing services for MV systems.</li>
<li>Coordination of equipment vendor commissioning processes.</li>
<li>Proficient with PV inverters and DC collection systems.</li>
<li>Understanding of major electrical equipment such as switchgear, VAR systems, reclosers, MV transformers.</li>
<li>Knowledgeable of single axis tracking systems, Inverters, Power transformers, OHTL, Etc.</li>
<li>Ability to troubleshoot electrical systems within utility PV projects.</li>
<li>Possess an understanding of the operation of power system protection relays.</li>
<li>Understanding of Ethernet networks with fibre optic distribution.</li>
<li>Understanding of the principles and operation of SCADA system, weather forecasting system,</li>
<li>Ability to plan, review, and execute a commissioning process, start-up process, shut down process.</li>
<li>Ability to read electrical, civil, mechanical, I&amp;C drawings and documentation.</li>
<li>Understanding of LOTO principles, PTW, Management of crisis.</li>
<li>Proficient in Microsoft Office suite</li></ul></div>

O&M Manager (Saudi National)

Rixos

<div><b>Company Description</b><p><br>
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.</p><b><br>
Job Description</b><ul><li><p><br>
Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</p></li><li><p>
Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)</p></li><li><p>
Register and process check in/out for all VIPs guests efficiently and professionally.</p></li><li><p>
Escort VIP gussets to their rooms.</p></li><li><p>
Update guest information into the computer after a complete check in.</p></li><li><p>
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.</p></li><li><p>
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed</p></li><li><p>
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time</p></li><li><p>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up</p></li><li><p>
Handle issuance of guest room key cards and ensure effective control for guest security.</p></li><li><p>
Ensure that all messages, mails and packages are delivered to the guest room.</p></li><li><p>
Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.</p></li><li><p>
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</p></li><li><p>
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently &amp; courteously.</p></li><li><p>
Follow up with Bell desk regards shuttle Bus.</p></li><li><p>
Daily courteous calls to VIP rooms, so too with other guests.</p></li><li><p>
Report any unusual occurrences or requested to manager.</p></li><li><p>
Be aware of the hotel accident Prevention Policies.</p></li><li><p>
Ensure the cleanliness and neatness of front office area.</p></li><li><p>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</p></li><li><p>
Check Hotel situation, occupancy, functions, groups, VIPs.</p></li><li><p>
Re-announce VIP rooms to Housekeeping and F&amp;B departments.</p></li><li><p>
Check if all departure details for the day have been taken, as well as for the next day.</p></li><li><p>
To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.</p></li><li><p>
Check VIP rooms after amenities are placed.</p></li><li><p>
Coordinate with the lobby manager regards arrival &amp; departure transport arrangements for the day.</p></li><li><p>
File daily Guest Relations report and documents systematically.</p></li><li><p>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</p></li><li><p>
Co-ordination and information with the Front Office, Housekeeping, F&amp;B and especially with the General Manager regarding MIPs and VIPs.</p></li><li><p>
Reviews Guest Comments daily and takes contact if necessary and possible with the guest for direct action.</p></li><li><p>
To effectively handle all guest complaints concerning the Front Office in co-ordination with the Assistant Guest Relations Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager where necessary.</p></li></ul><b><br>
Additional Information</b></div><p></p>

Lobby Hostess (Saudi National)

<div><b>Company Description</b><p><br>
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.</p><b><br>
Job Description</b><br>
<ul><li>
Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>
Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)</li><li>
Register and process check in/out for all VIPs guests efficiently and professionally.</li><li>
Escort VIP gussets to their rooms.</li><li>
Update guest information into the computer after a complete check in.</li><li>
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.</li><li>
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed</li><li>
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Ensure that all messages, mails and packages are delivered to the guest room.</li><li>
Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.</li><li>
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently &amp; courteously.</li><li>
Follow up with Bell desk regards shuttle Bus.</li><li>
Daily courteous calls to VIP rooms, so too with other guests.</li><li>
Report any unusual occurrences or requested to manager.</li><li>
Be aware of the hotel accident Prevention Policies.</li><li>
Ensure the cleanliness and neatness of front office area.</li><li>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</li><li>
Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>
Re-announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>
Check if all departure details for the day have been taken, as well as for the next day.</li><li>
To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.</li><li>
Check VIP rooms after amenities are placed.</li><li>
Coordinate with the lobby manager regards arrival &amp; departure transport arrangements for the day.</li><li>
File daily guest relations report and documents systematically.</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>
Co-ordination and information with the Front Office, Housekeeping, F&amp;B and especially with the General Manager regarding MIPs and VIPs.</li><li>
Reviews Guest Comments daily and takes contact if necessary and possible with the guest for direct action.</li><li>
To effectively handle all guest complaints concerning the Front Office in co-ordination with the Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager where necessary.</li></ul><br>
<b>
Qualifications</b><p><br>
University Degree in Hotel Management , fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.</p><b><br>
Additional Information</b></div><p></p>

Guest Relations Agent (Saudi National)

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