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corporate communications specialist

BPO PLUS

<ul><li>Develop and implement internal and external communication strategies aligned with corporate objectives</li><li>Prepare press releases, media statements, speeches, and official announcements</li><li>Manage relationships with media agencies, journalists, and external communication partners</li><li>Coordinate corporate messaging across print, digital, and social media platforms</li><li>Ensure brand consistency and adherence to corporate identity guidelines in all communications</li><li>Support crisis communication planning and execution when required</li><li>Draft and edit content for websites, newsletters, reports, and marketing materials</li><li>Collaborate with marketing, leasing, and corporate teams to support campaigns and launches</li><li>Monitor media coverage and prepare media analysis and performance reports</li><li>Manage communication timelines for projects, events, and corporate initiatives</li><li>Support stakeholder communications including investors, tenants, partners, and the community</li><li>Oversee content approval processes to ensure accuracy and compliance</li><li>Organize press conferences, corporate events, and media briefings</li><li>Handle internal communications to support employee engagement and awareness</li><li>Track communication KPIs and recommend improvements to enhance reach and impact</li></ul><p>Job Type: Contract<br/>Contract length: 6 months</p><p>Pay: QAR8,000.00 - QAR10,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Communication, public relations and work of media: 5 years (Required)</li><li>Content writing : 1 year (Required)</li></ul><p>Language:</p><ul><li>Arabic  (Required)</li></ul>

Communication Specialist - Female

Black pearl

<div><div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div>12/18/2025
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Industry</p>
<div>Hospitality
</div></div><div><p>City</p>
<div>Doha,
</div></div><div><p>Country</p>
<div>Qatar
</div></div><div><p>Zip/Postal Code</p>
<div>Doha
</div></div><div><p>Number of Positions</p>
<div>1
</div></div></ul></div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<div><p>Our client, a leading cultural organization, is seeking a dedicated and dynamic <b>Memberships Communications Specialist</b> who will be responsible for developing and implementing effective communication strategies for membership programs across a leading cultural and creative organization. The role ensures consistent, engaging, and timely communication that strengthens member relationships, enhances brand positioning, and supports overall organizational objectives. Working closely with marketing, memberships, and visitor services teams, this position plays a key role in driving member engagement, retention, and value perception.</p><p></p><p><b><br>
Key Responsibilities</b></p><p><b><br>
Content Creation &amp; Communication Management</b></p><ul><li><br>
 Develop and manage membership communication plans, calendars, and messaging across all channels.</li><li><br>
 Act as the main point of contact for all membership-related communications in collaboration with the Marketing and Communications team.</li><li><br>
 Create high-quality digital and print materials highlighting membership benefits, exclusive content, and upcoming events.</li><li><br>
 Proofread and edit all communication materials to ensure clarity, consistency, and brand alignment.</li><li><br>
 Manage and oversee remote contractors supporting membership communications and marketing activities, when required.</li><li><br>
 Define KPIs and evaluate campaign performance using analytics to measure effectiveness and identify areas for improvement.</li></ul><p><b><br>
Event Communications &amp; Member Engagement</b></p><ul><li><br>
 Support communications for member-exclusive events, including private tours, workshops, and previews.</li><li><br>
 Develop pre- and post-event content such as highlights, testimonials, and follow-up communications to increase engagement.</li><li><br>
 Create and maintain member communication templates, including welcome messages, response templates, retention, and renewal communications.</li></ul><p><b><br>
Digital &amp; Social Media Communications</b></p><ul><li><br>
 Coordinate membership-related social media content in collaboration with the social media and marketing teams.</li><li><br>
 Analyze digital and social engagement data to optimize member visibility and community growth.</li><li><br>
 Generate creative digital content ideas such as behind-the-scenes features, member stories, and interviews.</li><li><br>
 Manage and update membership content across the website, newsletters, CRM communications, push notifications, and mobile applications.</li></ul><p><b><br>
Collaboration &amp; Cross-Functional Coordination</b></p><ul><li><br>
 Work closely with membership, marketing, visitor services, and design teams to ensure consistent messaging and visual identity.</li><li><br>
 Collaborate with in-house designers to produce visually compelling communication materials.</li><li><br>
 Review drafts, incorporate feedback, and ensure final outputs meet quality and brand standards.</li><li><br>
 Support the Head of Memberships on special initiatives, major campaigns, partnerships, and new member programs.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><ul><li> Bachelor&rsquo;s degree in Mass Communication, Public Relations, Marketing, or a related field.</li><li><br>
 Minimum of 5 years&rsquo; experience in communications, public relations, or a related role.</li><li><br>
 Proven experience developing and executing strategic communication plans.</li><li><br>
 Exceptional writing, editing, and storytelling abilities with strong attention to detail.</li><li><br>
 Strong understanding of audience segmentation and tailored messaging.</li><li><br>
 Proficiency in email marketing platforms (e.g., Mailchimp), social media channels, and Content Management Systems (CMS).</li><li><br>
 Ability to manage multiple projects in a fast-paced, collaborative environment.</li><li><br>
 Arabic language proficiency is a strong advantage.</li></ul><p></p><p><b><br>
Work Location:</b></p><p><br>
Qatar</p><p></p><p><br>
To view other vacancies we have, please check our website (www.blackpearlconsult.com) and follow us on our social media accounts - LinkedIn / Instagram</p><p></p><p><br>
Follow the Black Pearl channel on WhatsApp.</p><p></p><p><br>
Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website - www.blackpearlconsult.com.</p></div></div></div><p></p>

Memberships Communications Specialist

QatarEnergy

<div>
 <strong>
  Primary Purpose Of The Job
  <br/>
  <br/>
 </strong>
 Ensure that Industries Qatar (ooIQ"), Gulf International Services ("GIS"), Qatar Aluminium
 <br/>
 <br/>
 Manufacturing Company ("QAMCO") and Mesaieed Petrochemical Holding Company
 <br/>
 <br/>
 ("MPHC") are able to fully discharge their external communications disclosure obligations to
 <br/>
 <br/>
 shareholders, investors and government regulatory authorities, and maintain an adequate public presence in printed and digital media, discharge their legal obligations with regards events and publications and fulfil the corporate social responsibility mandates given by their respective Boards of Directors. Handle all media related activities for IQ, GIS, QAMCO and MPHC and ensure that the websites are updated in a timely manner.
 <br/>
 <br/>
 <strong>
  Required Experience And Skills
  <br/>
  <br/>
 </strong>
 At least 5-year experience in public relations/affairs, management reporting, business
 <br/>
 <br/>
 journalism, etc.
 <br/>
 <br/>
 <strong>
  Educational Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor degree in Public Relations, Business, Finance, preferably with an internationally recognised professional qualification.
  </li>
  <li>
   Strong Microsoft Excel user.
  </li>
  <li>
   Familiar with Microsoft Word and PowerPoint.
  </li>
  <li>
   Strong analytical, problem-solving and communication (both written and oral) skills.
  </li>
  <li>
   Fluent in English, Arabic an advantage.
  </li>
 </ul>
</div>


COMMUNICATION OFFICER

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Business Solutions Specialist (Global Business Shared Services)
</div></div><div><div>Ref #
</div><div>230297
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Not Specified
</div></div><div><div><ul><li>Closing date: 13-Jan-2026</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About Your Role</b></p><p></p><p>
You will drive advocacy and strategic expansion of Qatar Airways&rsquo; Global Business Services (GBS) model across the organization. You will be responsible for identifying new opportunities for GBS adoption, promoting internal branding and marketing initiatives, and collaborating with business units to embed GBS as a value-driven partner. Your role is to ensure alignment with QR&rsquo;s transformation objectives by expanding GBS scope, enhancing stakeholder engagement, and positioning GBS as a trusted enabler of efficiency and innovation.</p><p></p><p><b>
Your responsibilities:</b></p><p></p><ul><li> Champion the GBS operating model through internal campaigns, leadership engagement, and success stories to build awareness and secure buy-in across QR Group.</li></ul><p></p><ul><li> Based on inputs from Transformation team analyze business processes and pain points; identify functions suitable for migration to GBS to deliver cost optimization and service excellence</li></ul><p></p><ul><li> Develop and maintain a roadmap for expanding GBS services into new units to increase coverage and maximize economies of scale</li></ul><p></p><ul><li> Develop &amp; maintain presentation of financial and non- financial benefits of GBS operating model</li></ul><p></p><ul><li> Design and execute internal branding initiatives (newsletters, intranet updates, events) to position GBS as a strategic partner and enhance employee engagement.</li></ul><p></p><ul><li> Work closely with business stakeholders, and functional heads to assess readiness and support transition team in defining transition plans to ensure smooth onboarding into GBS.</li></ul><p></p><ul><li> Monitor adoption metrics and benefits realization for new GBS initiatives; report progress to leadership to demonstrate value and inform future strategy.</li></ul><p></p><ul><li> Develop internal and external performance benchmarking to drive operational transparency and improve performance.</li></ul><p></p><ul><li> Collaborate with service line leaders to establish databases of processes and other documentation that support business plans &amp; business improvements</li></ul><p></p><ul><li> Identify change management opportunities and ensure delivery of process change at scale</li></ul><p></p><ul><li> Perform other department duties related to his/her position as directed by the Head of the Department.</li></ul><p></p><p><b>
Be part of an extraordinary story</b></p><p></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.</p><p></p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><p></p><p>
Together, everything is possible</p><p></p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>Qualifications and Experience:</b></p><ul><li><br>
 High School Qualification / Vocational Qualification / Diploma or Equivalent ( Type of Diploma Based on Role ) with minimum 5 years of job-related experience OR Bachelor&rsquo;s Degree or Equivalent with Minimum 4 years of job-related experience</li><li> Minimum 5 years of experience in shared services, transformation, or corporate communications roles.</li><li> Strong understanding of GBS/Shared Services operating models and change management principles.</li><li> Data analysis interpretation and evaluation of reports</li><li> Proven experience in change management &amp; communications</li><li> First class collaboration and team working</li><li> Strong communication and presentation skills for advocacy and branding.</li><li> Proficiency in MS Office and collaboration tools (SharePoint, Teams).</li><li> Ability to manage multiple initiatives and influence senior stakeholders</li><li> Excellent negotiation and consensus-building skills</li><li> Excellent oral presentation and writing skills.</li><li> Highly organized, systematic, and proactive in managing quality and exceeding client/customer expectations</li><li> This role requires an energetic, proactive individual who is passionate about relentlessly driving improvement and who is committed to &lsquo;Finding a Better Way&rsquo;.</li><li> Professional pro-active analytical skills</li><li> Strong oral and written communication skills preferred</li></ul><p><b>
Preferred</b></p><ul><li> Experience in internal branding, stakeholder engagement, and business case development</li></ul><p></p><p><b>
About Qatar Airways Group</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.</p><p>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=230297</div></div></div></div></div></div></div></div>

Business Solutions Specialist (Global Business Shared Services)

AECOM

<div><b>Company Description</b><p><b><br>
Work with Us. Change the World.</b></p><p>
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world&rsquo;s most complex challenges and build legacies for future generations.</p><p>
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.</p><p>
We're one global team driven by our common purpose to deliver a better world. Join us.</p><b><br>
Job Description</b><ul><li><p><br>
Serves as a liaison between the PWA PR Team, the RPD PR Team, and the GEC PR Team with<br>
PR related activities, to ensure alignment with and fulfilment of Client requirements;</p></li><li><p>
Assists the Client with all press releases, social media material and any communication related to public awareness and satisfaction;</p></li><li><p>
Prepares material related to public outreach events like flyers, videos and any necessary material.</p></li><li><p>
Supports in the implementation of the Communications and Public Relations Plan and flow of<br>
information across the RPD programme;</p></li><li><p>
Identifies opportunities to improve the Programme's relationship with external stakeholders;</p></li><li><p>
Assist and follow up with requests and complaints from the Public, and forward them to the relevant GECs and respond to their enquiries;</p></li><li><p>
Draft speeches, articles, scripts and any related matters to the Client and top management;</p></li><li><p>
Prepares quarterly newsletters, annual reports and other internal communications;</p></li><li><p>
Assists in organizing workshops, seminars and events held by the RPD, Secondment Consultant and the Client;</p></li><li><p>
Assists in organising internal cultural, social and sports activities;</p></li><li><p>
Fulfil various reporting upon request;</p></li><li><p>
Mentor staff;</p></li><li><p>
Other duties as assigned</p></li></ul><b><br>
Qualifications</b><br>
<ul><li>
Academic Qualification - BSc, Beng, BA or Equivalent</li><li>
Minimum of 10 years experience in Public Relations tasks (PR)</li><li>
Similar Experience - 5 years</li><li>
Regional Experience - Required (with experience in GCC countries)</li><li>
Fluent in Arabic and English Language</li><li>
Knowledge in Graphics Design (as required for preparing materials for event flyers, vidoes, etc.)</li></ul><br>
<b>
Additional Information</b><div></div><p><b><br>
About AECOM</b></p><p>
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&amp;D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.</p><p>
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients&rsquo; complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.</p><p><b>
What makes AECOM a great place to work</b></p><p>
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you&rsquo;ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you&rsquo;ve always envisioned. Here, you&rsquo;ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.</p><p>
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.</p></div>

Specialist - Public Relations

<div>
 <p>
  The Membership Specialist supports and oversees the planning, coordination, and implementation of various strategic initiatives and projects related to the work of the Memberships department.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Membership Specialist is responsible for developing, managing, and growing relationships with general members and high net worth individuals. This role involves creating personalized membership experiences, coordinating exclusive events, and implementing strategies to increase engagement and retention among affluent supporters.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role requires a lot of problem-solving and multitasking. It involves driving and coordinating multiple aspects of several projects in a fast-paced and evolving work environment, communicating issues and risks, and coming up with solutions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities:
 </p>
 <p>
  &middot; Develop and maintain strong, personalized relationships with members from their tiers of focus, ensuring exceptional service and tailored engagement opportunities.
 </p>
 <p>
  &middot; Act as a primary point of contact for high-level members, responding promptly and thoughtfully to inquiries, requests, and feedback.
 </p>
 <p>
  &middot; Collaborate with museum leadership and external programming partners to identify and connect with potential members.
 </p>
 <p>
  &middot; Design and implement customized membership programs, benefits, and experiences for members, such as private tours, exclusive previews, and bespoke events.
 </p>
 <p>
  &middot; Monitor and evaluate the impact of membership programs, making data-driven recommendations for continuous improvement.
 </p>
 <p>
  &middot; Collaborate with the development team to align tier-specific engagement with broader membership goals.
 </p>
 <p>
  &middot; Plan and execute exclusive events for different tiers, ensuring exceptional quality and personalized experiences.
 </p>
 <p>
  &middot; Coordinate event logistics, including vendor selection, invitations, venue setup, and guest lists.
 </p>
 <p>
  &middot; Partner with the events and marketing teams to promote events to members and increase attendance.
 </p>
 <p>
  &middot; Work with development and communications teams to create customized stewardship plans for different membership tiers, ensuring consistent, meaningful engagement.
 </p>
 <p>
  &middot; Identify opportunities for deeper involvement, such as patron programs, board memberships, or philanthropic initiatives, where applicable.
 </p>
 <p>
  &middot; Support the preparation of annual giving reports and impact summaries for HNWI and Institutional members.
 </p>
 <p>
  &middot; Collaborate with the Communications Specialist to create digital and print marketing materials tailored for the member tiers, ensuring messaging is consistent, sophisticated, and aligned with the company brand.
 </p>
 <p>
  &middot; Collaborate on social media and public relations strategies to highlight member initiatives and events.
 </p>
 <p>
  &middot; Provide inputs to the development of and periodic improvement of digital platforms utilized for the membership program, this includes and is not limited to, CRM, Company Website (Membership section), Membership app.
 </p>
 <p>
  &middot; Maintain accurate records of member interactions, event attendance, and program impact in the CRM system.
 </p>
 <p>
  &middot; Analyze membership data to identify trends and insights that can enhance member engagement.
 </p>
 <p>
  &middot; Generate regular reports on membership metrics to guide department strategies and assess program success.
 </p>
 <p>
  &middot; Perform any other tasks assigned by the Line Manager.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Qualifications:
 </p>
 <p>
  &middot; Bachelor&rsquo;s degree in marketing, Communications, Business Administration, or a related field.
 </p>
 <p>
  &middot; Project Management Professional (PMP) certification is a plus.
 </p>
 <p>
  &middot; 3-5 years of experience in relationship management, membership, or development, with a focus on member engagement; experience in event planning and execution, especially for high-profile or exclusive gatherings
 </p>
 <p>
  &middot; Proficiency in CRM systems and membership management software, with advanced knowledge of Microsoft Office Suite.
 </p>
 <p>
  &middot; Strong interpersonal and communication skills and high emotional intelligence and discretion, with the ability to build trust and rapport with high-profile individuals.
 </p>
 <p>
  &middot; Require an understanding of HNWI communications.
 </p>
</div>


Memberships Specialist

Starlink Qatar

<div>
 <p>
  We are seeking an experienced Unified Communications Specialist to design, implement, maintain, and support the organization&rsquo;s Unified Communications (UC) and Collaboration infrastructure. This role requires deep integration with the core network to ensure a highly available, secure, and performant voice and video environment. The specialist will manage the entire UC lifecycle, from strategic design to daily operations and troubleshooting, ensuring alignment with business objectives and SLAs.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Accountabilities and Activities
  </strong>
 </p>
 <p>
  <strong>
   UC Design &amp; Implementation
  </strong>
 </p>
 <p>
  &bull; Design, configure, and deploy Cisco UC solutions including CUCM, Unity Connection, IM&amp;P, Expressway, UCCX, and Webex.
 </p>
 <p>
  &bull; Integrate UC systems with core network infrastructure (LAN/WAN) and UC applications.
 </p>
 <p>
  &bull; Configure Cisco Voice Gateways (ISR/ASR) and implement dial plans (SIP, H.323, MGCP).
 </p>
 <p>
  &bull; Design and implement end-to-end QoS policies to prioritize voice/video traffic.
 </p>
 <p>
  &bull; Integrate CUCM with MS Teams and other third-party UC/VoIP solutions.
 </p>
 <p>
  &bull; Understand and design Unified UCaaS + CCaaS (UC + Contact Center).
 </p>
 <p>
  <strong>
   UC Administration &amp; Support
  </strong>
 </p>
 <p>
  &bull; Provide day-to-day administration, monitoring, and support for all UC applications and endpoints.
 </p>
 <p>
  &bull; Perform system upgrades, patches, and security hardening for the UC environment.
 </p>
 <p>
  &bull; Serve as the final escalation point (Level 2/3) for complex UC and call quality issues.
 </p>
 <p>
  &bull; Manage user accounts, devices (IP phones, soft clients), and features within Cisco UCM.
 </p>
 <p>
  &bull; Manage trunks, CUCM integration with MS Teams, voice gateways, Right Fax, call accounting software, IP phone background deployment, and call center tools.
 </p>
 <p>
  <strong>
   Troubleshooting &amp; Optimization
  </strong>
 </p>
 <p>
  &bull; Troubleshoot and resolve complex issues affecting call connectivity, quality, and collaboration services.
 </p>
 <p>
  &bull; Use packet capture analysis (e.g., Wireshark) and call logs to diagnose problems.
 </p>
 <p>
  &bull; Apply routing (OSPF, EIGRP) and switching (VLAN, STP) knowledge to resolve underlying network issues affecting UC.
 </p>
 <p>
  &bull; Perform routine system health checks and capacity planning for the UC platform.
 </p>
 <p>
  Documentation &amp; Compliance
 </p>
 <p>
  &bull; Create and maintain detailed technical documentation for UC and network integration.
 </p>
 <p>
  &bull; Document configuration standards, network diagrams, and operational procedures.
 </p>
 <p>
  &bull; Implement and maintain security configurations in line with company policies (e.g., TLS, SRTP).
 </p>
 <p>
  Collaboration &amp; Vendor Management
 </p>
 <p>
  &bull; Collaborate with the network security team to enforce policies and protect the UC environment.
 </p>
 <p>
  &bull; Liaise with vendors (e.g., Cisco, carriers) for advanced support and problem resolution.
 </p>
 <p>
  &bull; Work with other IT teams to ensure seamless integration of UC services with business applications.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications and Requirements
  </strong>
 </p>
 <p>
  <strong>
   Knowledge and Experience
  </strong>
 </p>
 <p>
  &bull; Minimum 5 years of IT infrastructure experience, with at least 3 years specializing in Cisco Unified Communications.
 </p>
 <p>
  &bull; Hands-on experience implementing, configuring, and troubleshooting Cisco UC solutions (CUCM, Unity Connection, IM&amp;P, UCCX).
 </p>
 <p>
  &bull; Strong practical experience with Cisco routing (OSPF, EIGRP) and switching (VLANs, STP, EtherChannel).
 </p>
 <p>
  &bull; Experience configuring QoS and troubleshooting voice/video quality issues across complex networks.
 </p>
 <p>
  &bull; Experience with Cisco Voice Gateways, Session Border Controllers, and MS Direct Routing implementation.
 </p>
 <p>
  &bull; Proficiency in cloud-based collaboration platforms, including Microsoft 365 (MS Teams) and Cisco Webex.
 </p>
 <p>
  &bull; Knowledge of Edge Computing / Edge AI is a plus.
 </p>
 <p>
  <strong>
   Education and Certifications
  </strong>
 </p>
 <p>
  &bull; Bachelor&rsquo;s degree in Computer Science, Information Technology, Electronics and Telecommunications, or a related field.
 </p>
 <p>
  &bull; CCNA mandatory; CCNP Collaboration highly preferred.
 </p>
 <p>
  &bull; CCIE Collaboration is an advantage.
 </p>
 <p>
  <strong>
   Job-Specific Technical Skills
  </strong>
 </p>
 <p>
  &bull; Expert knowledge of Cisco Unified Communications Manager (CUCM) and Unity Connection.
 </p>
 <p>
  &bull; Strong proficiency in voice protocols (SIP, H.323, MGCP) and codecs.
 </p>
 <p>
  &bull; In-depth understanding of LAN/WAN principles and their impact on real-time communications.
 </p>
 <p>
  &bull; Excellent analytical and problem-solving skills for complex, multi-layered issues.
 </p>
 <p>
  &bull; Strong communication skills for interactions with team members and non-technical stakeholders.
 </p>
 <p>
  &bull; Ability to work independently and manage multiple priorities in a fast-paced environment.
 </p>
 <p>
  &bull; Familiarity with call accounting software and call center quality monitoring tools.
 </p>
 <p>
  &bull; Experience with mission-critical services such as Tetra radio communication / Push-to-Talk.
 </p>
 <p>
  &bull; Well-versed in PSTN trunks, VoIP, and video conferencing protocols.
 </p>
</div>


Unified Communications Specialist

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