administrative specialist iii - bu (temp)

assembly technician and fulfilment specialist

bilingual information and referral specialist

988 crisis intervention specialist Jobs in Seattle

988 crisis intervention specialist

administrative specialist iii - bu (temp) Jobs in Seattle

assembly technician and fulfilment specialist Jobs in Seattle

bilingual information and referral specialist Jobs in Seattle

billing specialist

crisis specialist of 988 day swing

Crisis Connections

<div>Description:

Position Title: Crisis Specialist of 988
Type: Part-time and full-time shifts available
Location: Fully Remote, must be located in WA State
Payrate: $26.79 per hour.
Union Representation: OPEIU Representation
 Schedule/Day/Swing: 
Day<ul><li>
Sun-Wed 7:00 am-3:00 pm</li><li>
Thurs-Sat 8:00 am-4:00 pm (2 openings)</li></ul>
Swing/GY<ul><li>
Fri-Mon 5:00 pm-1:00 am</li><li>
Wed-Sat 5:00 pm-1:00 am</li><li>
Thurs-Mon 6:00 pm-2:00 am</li></ul>
Candidates must be located in WA state to be considered.
PROGRAM SUMMARY:
Crisis Connections provides a variety of telephone-based support services that are free and easily accessible to anyone in our community experiencing crisis. Our service area includes King County and WA State. Our passion is to foster resilience and wellbeing for all by connecting people to accessible and compassionate support.
POSITION SUMMARY: The 988 Crisis Specialist is responsible for providing high quality comprehensive crisis intervention and emotional support to individuals experiencing emotional distress and mental health crisis who contact 988 Suicide &amp; Crisis Lifeline via phone, online chat, and/or SMS text.
We are looking for empathetic, and motivated candidates who want to help others, as part of a growing team. Ideal candidates possess the ability to respond to crisis contacts via phone, chat, or text to assess suicide risks, safety plan, and identify appropriate community linkages for individuals who are experiencing emotional distress. The ideal candidate for this role has excellent computer and spelling skills, a proven ability to communicate effectively through verbal or written communication, and multi-task in a high stress environment. We need you to have passion for helping others and experience in the areas of suicide prevention, mental health, crisis de-escalation, and addiction.
QUALIFICATIONS AND EXPERIENCE NEEDED:<ul><li>
Minimum of a GED/High School diploma and four (4) years of full-time behavioral health work experience.</li><li>
Alternatively, a combination of education and experience will be considered (Master&rsquo;s degree / Bachelor's degree + 1 year BH experience / Associate degree + 2 years BH experience). Specifications: Behavioral health or substance use fields</li><li>
Experience as a behavioral health professional, crisis intervention, and contact center experience preferred.</li><li>
Knowledge of King County Public Mental Health System.</li><li>
Excellent communication and problem-solving skills, including ability to respond to callers with patience, objectivity, and nonjudgmental attitude.</li><li>
Demonstrated ability to problem solve.</li><li>
Evidence of ability to work effectively with a multi-disciplinary team of clinical staff and paraprofessionals</li><li>
Evidence of technical proficiency and ability to work effectively in a fast-paced environment.</li><li>
Excellent verbal, written, and technical skills including the ability to work in multiple software platforms concurrently.</li><li>
Skilled in web-based computer environment, database navigation, and multiple platforms for clinical contact and documentation.</li><li>
Agency Affiliated Counselor (AAC) credential through the WA Department of Health required within 6 months of hire, for which Crisis Connections will reimburse the cost.</li></ul>
JOB DUTIES AND RESPONSIBILITIES
988 SUICIDE AND CRISIS LIFELINE CONTACT SUPPORT
1. Knowledgeable of organization and 988 Suicide and Crisis Lifeline required protocols and procedures.
2. Respond to 988 Suicide and Crisis Lifeline telephonic, online chat, or SMS texts to provide emotional support, risk assessment, crisis intervention, and support referrals to contacts in a consistent and non-judgmental manner.
3. Uses effective communication skills to assist in behavioral health and suicide risk assessment and de-escalation of 988 contacts.
4. Provide 988 contacts with risk reduction and safety/action planning.
5. Sets appropriate limits with difficult 988 contacts.
6. Exhibits patience and responds to difficult 988 contacts with sensitivity.
7. Smoothly integrates supervisory direction into 988 contacts.
8. Alerts shift clinicians immediately to contact content involving possible danger to the identified client or to other people. (Including suicide, homicide, child/elderly abuse, and other violent threats or ideation.)
9. Alerts shift clinicians when identified contact presents indications of possible mental disorder.
10. Make every effort to resolve contacts in the least restrictive environment and without law enforcement involvement whenever possible.
11. Triage 988 contacts for referral to appropriate crisis response system partners for higher level of intervention as needed.
12. Ability to adapt quickly to varied protocol/requirements of each incoming/outgoing communication modality.
13. Provide detailed and thorough documentation for all 988 crisis contacts.
14. Adheres to confidentiality policy.
15. Maintain confidentiality of all 988 contact users, crisis center location, Crisis Center staff, and 988 Suicide and Crisis Lifeline Policy and Procedures.
16. Adhere consistently to contact management guidelines and all organization policies and procedures.
17. Must complete new hire orientation and all required training within 30 days of hire.
SERVICE DELIVERY
1. Skillfully uses technology and online directories to access resources.
2. Assists 988 contacts, when necessary, by providing and utilizing resources; provide advocacy with clinical guidance when appropriate.
3. Responsible for maintaining contact volume responses in accordance with 988 Suicide and Crisis Lifeline contractual metrics.
988 CALL DOCUMENTATION
1. Performs thorough and accurate collection of 988 contact demographic information.
2. Appropriately codes 988 contact&rsquo;s concerns, summation of interaction, and disposition, including referral information, in the electronic health record.
3. Properly uses all other forms and on-shift resources correctly.
PROFESSIONAL DEVELOPMENT<ul><li>
Participates in program and organization staff meetings.</li><li>
Attends training and organization in-services as required by Vibrant/988 Suicide &amp; Crisis Lifeline recommendations.</li></ul>
KEY PERFORMANCE INDICATORS
1. Vibrant/988 Suicide and Crisis Lifeline Program Standards
a. Call Abandonment rate 5% or less.
b. Call Answer Rate within 20 seconds.
2. All staff working within the 988 Crisis Services Department share the responsibility to meet these contract metrics.
3. 988 Crisis Specialists will maintain an available rate &gt;85% during scheduled shift.
QUALITY AND QUANTITY OF WORK HABITS
1. Arrives at work on time and maintains regular attendance; working assigned shifts and other shifts when needed.
2. Follows personnel policies and procedures.
3. Written and verbal communication is clear, concise, accurate and thorough.
4. Demonstrates genuine relationships by cooperating with others, handling disagreements directly with the person(s) concerned in a truthful and open manner and accepting constructive feedback. Shows respect to co-workers, volunteers and customers/clients.
5. Must be able to sit and stay focused while navigating technical platforms and virtual conversations for extended periods of time.
6. Makes appropriate use of supervisor and clinicians.
7. Promotes a healthy work environment and contributes to a positive and progressive program culture by demonstrating collaborative decision-making and team-building behaviors; provides peer support and motivates staff to outstanding performance.
8. Suggests solutions to identified problems and approaches decision-making and problem-solving opportunities in a proactive and inclusive way.
9. Attends virtually and in-person to complete all training as assigned.
10. Attends all staff meetings as assigned.
11. All other duties as assigned.
Requirements:

Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length, and timed. HR will provide a link to complete the test after screening qualified candidates.<ul><li>
This assessment will be completed on the candidate's personal computer. Upon request, candidates may take the assessment at one of our 2 office locations as an accommodation. Additional accommodations for the assessment are provided upon request.</li></ul>
Technology Requirement:<ul><li>
Smart phone with ability to download the Microsoft Multi-factor Authentication (MFA) application.</li></ul>
For Remote / Hybrid positions<ul><li>
High speed internet (wired ethernet connection preferred). No Cellular or Hotspots.</li><li>
A quiet and confidential designated working area.</li></ul>
Working Conditions: Individuals in this position should be able to sit or stand for lengthy periods of time. Individuals will need to be able to wear a headset or earphones as they take calls and attend meetings. Individuals will need to manage several IT/software platforms at once and be able to function in an environment with moderate noise and distraction.<ul><li>
This position will expose you to conversations about suicide, mental health issues and staff responding to crisis situations.</li></ul>
Thriving employees means a thriving mission: We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply.
We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities.<ul><li>
Excellent medical, dental, and vision coverage</li><li>
Annual wage increases</li><li>
Generous Paid Time Off &amp; 12 Paid Holidays</li><li>
Discount on ORCA transit pass</li><li>
Free Parking &amp; Flexible Schedules</li><li>
Growth opportunities</li><li>
Self-care tools &amp; weekly check ins with your supervisor</li></ul>
Voluntary Benefits<ul><li>
Short-term and long-term disability</li><li>
Flexible Spending Accounts (FSA)</li><li>
403B Retirement Plan</li></ul>
Offers of Employment: All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check.
DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics.
EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION: Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law. 
In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions. 
Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.</div>

Crisis Specialist of 988 Day/Swing

<div>Position Title: 988 Crisis Intervention Specialist
Reports to: 988 Clinical Supervisor
Pay rate: $27.87/hour
Location: Fully remote
Location: Only WA state residents, please.
Union Representation: Represented by OPEIU
Schedules:
New &ndash; Call - .6 FTE Sun-Wed 4am-12pm;Benefits Eligible
New &ndash; Call - .8 FTE Thurs-Sat 4am-12pm;Benefits Eligible
New &ndash; Chat/Text - .6 FT Sun-Wed 8pm-4am;Benefits Eligible
New &ndash; Chat/Text - .8 FT Thurs-Sat 8pm-4am;Benefits Eligible
POSITION SUMMARY: The Crisis Intervention Specialist provides feedback and debriefing following call, chat or text contacts, and provides accurate, timely reviews of documentation and screening guides. The CIS participates in program meetings, complete 988 Suicide and Crisis Lifeline and organizational training as required.
JOB DUTIES:
988 SUICIDE AND CRISIS LIFELINE CONTACT SUPPORT<ul><li>Complete Crisis Connections and 988 Suicide and Crisis Line designated training to respond appropriately to 988 contacts via phone, chat or text.</li><li>Complete documentation pertaining to 988 contacts in a timely manner.</li><li>Maintain required contact records and honor contractual reporting requirements.</li><li>Provide clinical guidance to Crisis Specialists as they respond to 988 contacts via phone, chat or text.</li><li>Trained to assist in the prevention and shortening of wait times by being ready in the queue to perform Crisis Specialist role as appropriate due to staffing and contact volume.</li><li>Partners closely with Crisis Services Clinicians to ensure appropriate clinical interventions and linkages are implemented for high acuity contacts.</li></ul>
PHONE SUPPORT RESPONSIBILITIES AS ASSIGNED
Provides effective support of 988 Crisis Specialists by assisting in the management of 988 contacts via phone, chat or text including:<ul><li>Assessment of emergent and non-emergent 988 contacts.</li><li>Developing and implementing appropriate interventions with contacts.</li><li>Timely resolution of 988 contacts.</li><li>Provides adequate monitoring of contacts.</li><li>Provides effective feedback and/or debriefing following calls, chats or texts for support or constructive coaching as needed.</li><li>Provides support in new staff learning contact management skills and relevant program and organization policies and procedures.</li><li>Assists Crisis Specialists in adhering to 988 Suicide and Crisis Line contractual requirements.</li></ul>
SERVICE DELIVERY<ul><li>Demonstrates knowledge of King County mental health system.</li><li>Demonstrates knowledge of Crisis Connections resources:</li><li>Competent use of Resource database.</li><li>Competent use of contact management systems.</li><li>Competent use of clinical documentation systems.</li><li>Demonstrates knowledge of remote contact team protocol and procedure by:</li><li>Maintaining accurate clinical logs and screening guides.</li><li>Performing linkages in an accurate and timely manner.</li><li>Provides adequate consultation to professionals and non-professionals.</li><li>Maintains appropriate professionalism in dealing with Crisis Specialists, consumers, and professionals.</li><li>Timely completion of Case Reviews as assigned; notifies Supervisors of need for Case Plans.</li><li>Makes appropriate use of Supervisor.</li><li>Participates in Crisis Specialists job shadowing and other responsibilities as assigned.</li></ul>
PROFESSIONAL DEVELOPMENT<ul><li>Participates in program meetings and planning.</li><li>Attends trainings and organization in-services as required by 988 Suicide and Crisis Lifeline recommendations.</li></ul>
KEY PERFORMANCE INDICATORS<ul><li>988 Suicide and Crisis Lifeline Program Standards</li><li>Call Abandonment rate 5% or less.</li><li>Call Answer Rate within 30 seconds.</li><li>All staff working within the 988 Service Line share the responsibility to meet these contract metrics.</li></ul>
QUANTITY AND QUALITY OF WORK/WORK HABITS<ul><li>Arrives at work on time and maintains regular attendance; working assigned shifts and other shifts when needed.</li><li>Follows personnel policies and procedures.</li><li>Written and verbal communication is clear, concise, accurate and thorough.</li><li>Demonstrates genuine relationships by cooperating with others, handling disagreements directly with the person(s) concerned in a truthful and open manner and accepting constructive feedback. Shows respect to co-workers, volunteers and customers/clients.</li><li>Makes appropriate use of Crisis Services Clinicians and Clinical Supervisors.</li><li>Promotes a healthy work environment by demonstrating collaborative decision-making and team-building behaviors.</li><li>Suggests solutions to identified problems.</li><li>Attends all internal staff meetings as assigned.</li><li>All other duties as assigned.</li></ul>
QUALIFICATIONS AND EXPERIENCE NEEDED:<ul><li>B.A. in social sciences</li><li>Knowledge of King County Public Mental Health System</li><li>Evidence of ability to develop and maintain effective working relationships</li><li>Evidence of ability to work effectively with a multi-disciplinary team of clinical staff and paraprofessionals</li><li>Evidence of ability to work effectively in a fast-paced environment</li><li>Excellent verbal, written, and technical skills including the ability to work in multiple software platforms concurrently</li><li>Agency Affiliated Counselor (AAC) credential through the WA Department of Health required within 6 months of hire, for which Crisis Connections will reimburse the cost.</li></ul>
WORKING CONDITIONS:
Individuals in this position should be able to sit or stand for lengthy periods of time. Individuals will need to be able to wear a headset or earphones as they take calls and attend meetings. Individuals will need to manage several IT/software platforms at once and be able to function in an environment with moderate noise and distraction. This position will expose you to conversations about suicide, mental health issues and staff responding to crisis situations.
THRIVING EMPLOYEES MEANS THRIVING MISSION: We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply.
We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities:<ul><li>Excellent medical, dental, and vision coverage including an 100% employer paid option for certain plans and coverage tiers.</li><li>Annual wage increases</li><li>Generous Paid Time Off &amp; 12 Paid Holidays</li><li>Discount on ORCA transit pass</li><li>Free Parking &amp; Flexible Schedules</li><li>Growth opportunities</li><li>Self-care tools &amp; weekly check ins with your supervisor</li></ul>
Voluntary Benefits<ul><li>Short-term and long-term disability</li><li>Flexible Spending Accounts (FSA)</li><li>403B Retirement Plan</li><li>Gym classes</li></ul>
OFFERS OF EMPLOYMENT:
All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check.
Requirements
Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length, and timed. HR will provide a link to complete the test after screening qualified candidates.<ul><li>This assessment will be completed on the candidate's personal computer. Upon request, candidates may take the assessment at one of our 2 office locations as an accommodation. Additional accommodations for the assessment are provided upon request.</li></ul>
Technology Requirement:<ul><li>Smart phone with ability to download the Microsoft Multi-factor Authentication (MFA) application.</li></ul>
For Remote / Hybrid positions<ul><li>High speed internet (wired ethernet connection preferred). No Cellular or Hotspots.</li><li>A quiet and confidential designated working area.</li></ul>
DISCLAIMER:
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics.
EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION:
Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law.
In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions.
Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve</div>

988 Crisis Intervention Specialist

Sound Behavioral Health

<div>Overview:
<div>
Opportunities abound at Sound Behavioral Health</div><div>
Sound is growing, and we are hiring a full-time residential case manager in Seattle, WA! Sound is one of King County&rsquo;s most comprehensive providers of quality mental health and addiction treatment services, supporting our area&rsquo;s most vulnerable populations. A central tenet of our work is Reaching Recovery, an evidence-based clinical care model.</div><div></div><div> 
This position will be responsible for providing or assisting residents in accessing support services, community integration, life skills training, housing maintenance, entitlement assistance, transportation, and other necessary services, while supporting their efforts toward recovery.</div><div></div><div> 
This is a great role for a caregiver or DSP who is searching for an opportunity in the community behavioral health field! Onsite in-person position</div><div></div><div> 
Schedule: Swing Shift Sunday to Thursday 2 PM - 10:30 PM</div><div>
Location: Keystone Clinic 3515 Woodland Park Ave N Seattle, Washington 98103 United States</div><div></div><div> 
Applications are being accepted until March 24th, 2026!</div>
Responsibilities:
<div>
ESSENTIAL DUTIES AND RESPONSIBILITIES</div><ul><li>
Provide residential care services including:<ul><li>
assist residents in developing independent living skills and personal care needs, including personal and environmental hygiene. Frequent prompting may be necessary for bathing, grooming, changing clothes, and maintaining clean environment;</li><li>
teach problem-solving, goal-setting, social skills and communication skills;</li><li>
provide discharge planning services, matching the resident with community resources;</li><li>
transport residents, as necessary, in company vehicle;</li></ul></li><li>
Provide crisis intervention services as necessary;</li><li>
Assist residents to remain stable in the community, thereby reducing the use of hospitals or involuntary treatment services;</li><li>
Inquire about medication regimes and treatment compliance;</li><li>
Monitor utilization of services and the success of outcome measures.</li><li>
Maintains resident records in keeping with agency, county and state guidelines.</li><li>
Adheres to the policies and procedures of the agency.</li><li>
Attends professional conferences and workshops as appropriate to responsibilities of the Job and program needs as designed by the Residential Director.</li><li>
Monitors day-to-day resident progress; intervenes in crisis situations with individual residents when necessary; keeps mental health center treatment providers informed of observed needs and status of residents.</li><li>
Perform basic office duties, be a presence at the front desk, and be available to address resident concerns during their office hours. Perform light maintenance in the common areas (e.g., cleaning up spills, maintaining general cleanliness, etc.).</li><li>
Work with facilities to coordinate work orders from residents, and communicate concerns or other resident communications to other team members and program supervisor.</li><li>
Relate to others in a professional manner, respectful of individual and cultural differences.</li><li>
Perform other duties as needed and/or assigned.</li></ul><div>
KEY WORK RELATIONSHIPS</div><div>
Establishes and maintains positive, ethical, and professional working relationships with clinical team members, residents, and outside organizations. Relates to a wide variety of people including members of ethnic and sexual minority populations and is respectful of individual and cultural differences.</div> 
<div></div>
Qualifications:
<div>
EDUCATION AND EXPERIENCE</div><ul><li>
High school diploma or general education degree (GED) required.</li><li>
AA/AS in Behavioral Sciences preferred.</li><li>
No experience required if the educational level is AA or above.</li><li>
Minimum 2 years&rsquo; experience in human services or with special needs population required, if the educational level is high school or GED.</li></ul><div>
KNOWLEDGE, ABILITIES, AND SKILLS</div><ul><li>
Strong commitment to working with individuals with a mental illness/personal care needs.</li><li>
Excellent communication skills, both written and verbal.</li><li>
Good problem-solving skills.</li><li>
Willingness to be flexible and work varied hours.</li><li>
Willingness to work as a team.</li><li>
Ability to learn new tasks and skills quickly.</li><li>
Ability to prioritize and manage multiple tasks effectively.</li><li>
Ability to work independently and be a self-starter.</li><li>
Ability to manage crisis effectively.</li></ul><div>
CERTIFICATES, LICENSES &amp; REGISTRATIONS</div><ul><li>
Must have current Nursing Assistant Certification or current Home Care Aide Certification credential with Washington State.</li><li>
Must be able to obtain a Washington State Agency Affiliated Counselor credential within the first 60 days of hire.</li><li>
Washington State driver&rsquo;s license and insurable driving record required. Driving is an essential function of this position. This person must be able to transport clients to appointments and community events using an agency vehicle.</li><li>
Must successfully pass criminal background checks.</li><li>
Acquire and maintain a current First Aid and CPR card.</li><li>
Acquire and maintain a current Food Handler&rsquo;s Permit.</li><li>
Submit to a TB test with acceptable results.</li><li>
Completes required Boarding Home &quot;Mental Health Standards of Care&quot; training as prescribed in WAC.</li></ul><div>
All licenses or certifications are reimbursed by Sound.</div><div> 
</div><div>PHYSICAL DEMANDS</div><ul><li>
While performing the duties of this job, the team member is regularly required to use hands, fingers to handle, or feel; reach with hands and arms; and talk or hear.</li><li>
The team member is frequently required to stand and sit.</li><li>
The team member is occasionally required to walk.</li><li>
The team member must frequently lift and/or move up to 10 pounds or more with assistance.</li><li>
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</li><li>
Individuals must be able to engage vendors, team members, residents, and others over the phone and in person by voice.</li></ul><div>
LIMITATIONS AND DISCLAIMER 
The above Job description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities, and required skills for the Job. Team members will be required to follow any other Job-related instructions and to perform other duties requested by their supervisor in compliance with Federal and State laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an &ldquo;at-will&rdquo; basis.</div> 
<div></div>
Perks at Sound!:
<div>
All Team Members at Sound working 40 hours per week will be eligible for the following benefits:</div><div></div><ul><li> 
Medical, Dental &amp; Vision Insurance: Premium 100% paid by Sound for team member and child coverage to age 26, depending on plan selected. Spouse/Domestic Partner coverage available at team 
member&rsquo;s cost.</li><li>
Life Insurance (2x annual salary + additional $25,000): paid by Sound Long Term Disability Insurance (60% monthly salary): paid by Sound Retirement Plan: Sound contributes 3% to team member&rsquo;s plan; team member is 100% vested</li><li>
Retirement Plan - 401(k) Plan, pre-tax and/or Roth: team member may contribute to their own plan</li><li>
Health Savings Account: Sound contributes $1,133.33 (individual) or $2,266.67 (family) for eligible team members, pro-rated for new hires in first year</li><li>
Flexible Spending Accounts: for health care and dependent day care costs (pre-tax)</li><li>
EAP: Employee Assistance Plan</li><li>
Vacation: 18 days per year, increasing with years of service.</li><li>
Holidays: 9 days per year</li><li>
Sick Leave: 12 days per year</li><li>
Bereavement Leave: for death in the family</li><li>
Parking: Free at all Sound sites</li><li>
Training: Free in-house professional training and $400 annually + 3 paid days approved off-site training</li><li>
Service Award: at 5, 10, 15, 20, 25, 30, 35 &amp; 40 years of service</li></ul><div>
Compensation: $27.05-$28.44 per hour. Evening and overnight shift differentials range from $1.00-$1.50 per hour.</div></div><div></div>

Residential Case Manager

<div>Description:

Position Title: Billing Specialist
Reports to: Clinical Manager of Crisis Services
Type: Part Time / non-exempt
Shift/Schedule Availability: Monday &ndash; Friday, 8am - 5pm (16 - 20 hours per week)
Pay Rate: $27.60 per hour
Union Representation: Represented by OPEIU
Location: Hybrid, Seattle WA 
PROGRAM SUMMARY: Crisis Connections provides a variety of telephone-based support services that are free and easily accessible to anyone in our community experiencing crisis. Our service area includes King County and WA State. Our passion is to foster resilience and wellbeing for all by connecting people to accessible and compassionate support.
POSITION SUMMARY: The Billing Specialist performs billing, data entry, and related administrative tasks to support the King County Crisis Line. The Billing Specialist performs tasks to ensure that billing documents are completed in a timely and accurate manner and meet contractual requirements. This position will communicate with providers to confirm accuracy of information and resolve any issues. In addition, this Billing Specialist will provide support to the Clinical Manager in other tasks related to billing, hospital authorizations, and general administrative support where needed.
Job Duties and Responsibilities:<ul><li>Reviews basic non-clinical initial authorization information, identifying, and investigating any inaccuracies or inconsistencies found between the paper documentation and information entered into the Inpatient Authorization Program. Forwards medical inconsistencies to Clinical Manager for review and correction.</li><li>Contacts appropriate in-patient treatment facilities departments to follow-up on needed paperwork.</li><li>Confirms medical eligibility and enters data into Provider One.</li><li>Maintains records on all initial authorizations, retrospective reviews and appeals, diversions, or other processes. Logs all data into excel spreadsheet.</li><li>Brings non-clinical inconsistencies to the attention of Authorizer and Coordinator. Calls hospital to verify information.</li><li>Email initial authorization certification and denial documentation to inpatient treatment facilities and KCMHP, meeting timeliness requirements. Maintains a copy of the fax confirmation information as part of case record.</li><li>Assists in collecting and disseminating information related to grievances or other appeal processes.</li><li>Assists in coordinating retrospective reviews by receiving review requests and gathering and disseminating documentation as necessary.</li><li>Prepares any correspondence to inpatient treatment facilities or other entities as needed.</li><li>Gathers information for preparation of Initial Timeframe Report for submission to the County on a monthly and quarterly basis.</li><li>Responsible for logging discharges in to Provider One.</li></ul>
QUALITY AND QUANTITY OF WORK/WORK HABITS<ul><li>Follow personnel policies and procedures.</li><li>Written and verbal communication is clear, concise, accurate and thorough.</li><li>Demonstrate genuine relationships by cooperating with others, handling disagreements directly with the person(s) concerned in a truthful and open manner and accepting constructive feedback. Show respect to co-workers, volunteers, and customers/clients.</li><li>Promote a healthy work environment by demonstrating collaborative decision-making and team-building behaviors; provides peer support and motivates staff and volunteers to outstanding performance.</li><li>Suggest solutions to identified problems and has an eye for process improvement.</li></ul> 
KNOWLEDGE AND ABILITIES:<ul><li>Knowledge of public mental health system and experience in medical billing, preferred.</li><li>Evidence of ability to develop and maintain effective working relationships.</li><li>High attention to detail with proven skill producing error-free, professional-looking documents and other materials.</li><li>Able to work independently and consult appropriately with supervisor.</li><li>Strong organizational skills.</li><li>Evidence of ability to work with a team of clinical staff and volunteers.</li></ul>
Required Qualifications:<ul><li>Degree in Social Sciences or related field preferred</li><li>2 years of general office and data entry experience</li><li>Experience and familiarity working with Microsoft Office suite, with intermediate Excel skills.</li></ul> 
Requirements:

Working Conditions: Individuals in this position should be able to sit or stand for lengthy periods of time. Individuals will need to be able to wear a headset or earphones as they take calls. Individuals will need to manage several IT/software platforms at once and be able to function in an environment with moderate noise and distraction.
Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length, and timed. HR will provide a link to complete the test after screening qualified candidates.
Excel skills assessment: This role requires candidates to complete an Excel skills assessment to measure proficiency with MS Excel. HR will provide a link to complete the test after screening qualified candidates.
The assessments will be completed on the candidate's personal computer. Upon request, candidates may take the assessment at one of our 2 office locations as an accommodation. Additional accommodations for the assessment are provided upon request.
Technology Requirements:
Smart phone with ability to download and use Multi-factor Authentication (MFA) application.
Thriving employees means a thriving mission: We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply.
We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities.
Excellent medical, dental, and vision coverage
Annual wage increases
Generous Paid Time Off &amp; 12 Paid Holidays
Discount on ORCA transit pass
Free Parking &amp; Flexible Schedules
Growth opportunities
Self-care tools &amp; weekly check ins with your supervisor
Voluntary Benefits
Short-term and long-term disability
Flexible Spending Accounts (FSA)
403B Retirement Plan
Gym classes
Offers of Employment: All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check.
DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics.
EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION: Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law.
In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions.
Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.</div>

Billing Specialist

<div>Description:

Job Title: Information &amp; Referral Specialist
Reports to: Director of Essential Services
Job Type: Full-time/non-exempt
Location: Fully Remote
Payrate: $26.79/hour
Schedule: Mon - Fri, 9 am - 5 pm
Program Summary: 
Our Mission at Crisis Connections is to foster resilience and wellbeing for all by connecting people to accessible and compassionate support. We value accountability, collaboration, continuous improvement, respect and diversity, equity, inclusion &amp; belonging. If you want to support our communities by connecting people to essential health and human services, we would love to have you apply for our Information &amp; Referral Specialist position.
Position Summary: 
211 Information &amp; Referral (I&amp;R) Specialists work on the Washington 211 hotline and are responsible for providing high quality, comprehensive support to Washington 211&rsquo;s inquirers via phone, email, chat and text. I&amp;R Specialists assess callers&rsquo; needs, complete intakes, provide appropriate information &amp; referrals, are responsible for keeping complete and accurate documentation, and complete other tasks, duties and special projects as assigned. 
I&amp;R Specialists are reliable, organized and compassionate. Specialists are flexible problem-solvers who are eager to learn, willing to listen to callers and happy to help those in need. Those with specific interests in contact center operations, data, human services and more may have opportunities to develop unique skillsets.
Who Are We? 
Crisis Connections operates the Washington 211 hotline staffed by I&amp;R Specialists. We are a busy contact center (no sales or telemarketing) serving Washington residents seeking information and access to essential health and human services. We are part of the crisis response system, providing information and referrals to a variety of resources including (but not limited to) food, shelter, rent, utility assistance, legal, health, and employment services utilizing our comprehensive resource database. At Crisis Connections you will be part of a supportive, team-focused environment that provides a unique opportunity for growth and professional development. You will receive extensive training to navigate our resource database and learn about the non-profit, government and specialized programs available in Washington state. 
We are open Monday - Friday, 9am - 5pm. Scheduling flexibility within these hours is required.
Qualifications and Required Skills:<ul><li>Problem-solvers with a positive attitude and desire to learn and help others!</li><li>Contact center background strongly preferred.</li><li>Excellent verbal and written communication skills, including ability to respond to callers with patience, objectivity and without judgement.</li><li>Thrive in a fast-paced environment where attention to detail is crucial.</li><li>Ability to work in a structured setting where punctuality, attendance and a positive attitude are essential.</li><li>Ability to multi-task using a database while simultaneously providing excellent customer service.</li><li>Comfortable using technology with a demonstrated ability to troubleshoot basic problems.</li><li>Associate's degree or experience in related field helpful.</li></ul>
Requirements:

Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length and timed. HR will provide a link to complete the test after screening qualified candidates.
This assessment will be completed on the candidate's personal computer. Upon request, candidates may take the assessment at one of our 2 office locations as accommodation. Additional accommodations for the assessment are provided upon request.
MS Office Skills Assessment: Candidates to this role will be required to complete an MS Office Skills Assessment to measure their ability to use MS Office tools such as PowerPoint, Word, and Excel.
Technology Requirements:
Smart phone with ability to download and use Multi-factor Authentication (MFA) application.
For Remote / Hybrid positions<ul><li>High speed internet (wired ethernet connection preferred). No Cellular or Hotspots.</li><li>A quiet and confidential designated working area.</li></ul>
Working Conditions: Individuals in this position should be able to sit or stand for lengthy periods of time. Individuals will need to be able to wear a headset or earphones as they take calls and attend meetings. Individuals will need to manage several IT/software platforms at once and be able to function in an environment with moderate noise and distraction.<ul><li>This position will expose you to conversations about suicide, mental health issues and staff responding to crisis situations.</li></ul>
Thriving employees means a thriving mission: We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply.
We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities.<ul><li>Excellent medical, dental, and vision coverage including an 100% employer paid option for certain plans and coverage tiers.</li><li>Annual wage increases</li><li>Generous Paid Time Off &amp; 12 Paid Holidays</li><li>Discount on ORCA transit pass</li><li>Free Parking &amp; Flexible Schedules</li><li>Growth opportunities</li><li>Self-care tools &amp; weekly check ins with your supervisor</li></ul>
Voluntary Benefits<ul><li>Short-term and long-term disability</li><li>Flexible Spending Accounts (FSA)</li><li>403B Retirement Plan</li></ul>
Offers of Employment: All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check.
DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics.
EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION: Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law. 
In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions.
Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.</div>

Information and Referral Specialist

<div>Description:

Job Title: Bilingual Information &amp; Referral Specialist (Spanish)
Reports to: Director of Essential Services
Job Type: Full-time/non-exempt
Location: Fully remote
Payrate: $26.79/hour + $1/hr. language differential.
Schedule: Mon - Fri, 9 am - 5 pm
Union Representation: OPEIU Representation
Program Summary:
Our Mission at Crisis Connections is to foster resilience and wellbeing for all by connecting people to accessible and compassionate support. We value accountability, collaboration, continuous improvement, respect and diversity, equity, inclusion &amp; belonging. If you want to support our communities by connecting people to essential health and human services, we would love to have you apply for our Information &amp; Referral Specialist position.
Position Summary: 
211 Information &amp; Referral (I&amp;R) Specialists work on the Washington 211 hotline and are responsible for providing high quality, comprehensive support to Washington 211&rsquo;s inquirers via phone, email, chat and text. I&amp;R Specialists assess callers&rsquo; needs, complete intakes, provide appropriate information &amp; referrals, are responsible for keeping complete and accurate documentation, and complete other tasks, duties and special projects as assigned.
I&amp;R Specialists are reliable, organized and compassionate. Specialists are flexible problem-solvers who are eager to learn, willing to listen to callers and happy to help those in need. Those with specific interests in contact center operations, data, human services and more may have opportunities to develop unique skillsets.
Who Are We?
Crisis Connections operates the Washington 211 hotline staffed by I&amp;R Specialists. We are a busy contact center (no sales or telemarketing) serving Washington residents seeking information and access to essential health and human services. We are part of the crisis response system, providing information and referrals to a variety of resources including (but not limited to) food, shelter, rent, utility assistance, legal, health, and employment services utilizing our comprehensive resource database. At Crisis Connections you will be part of a supportive, team-focused environment that provides a unique opportunity for growth and professional development. You will receive extensive training to navigate our resource database and learn about the non-profit, government and specialized programs available in Washington state. 
We are open Monday - Friday, 9am - 5pm. Scheduling flexibility within these hours is required.
Qualifications and Required Skills:<ul><li>
Problem-solvers with a positive attitude and desire to learn and help others!</li><li>
Contact center background strongly preferred.</li><li>
Excellent verbal and written communication skills, including ability to respond to callers with patience, objectivity and without judgement.</li><li>
Thrive in a fast-paced environment where attention to detail is crucial.</li><li>
Ability to work in a structured setting where punctuality, attendance and a positive attitude are essential.</li><li>
Ability to multi-task using a database while simultaneously providing excellent customer service.</li><li>
Comfortable using technology with a demonstrated ability to troubleshoot basic problems.</li><li>
Associate's degree or experience in related field helpful.</li></ul>
Requirements:

Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length and timed. HR will provide a link to complete the test after screening qualified candidates.
This assessment will be completed on the candidate's personal computer. Upon request, candidates may take the assessment at one of our 2 office locations as accommodation. Additional accommodations for the assessment are provided upon request.
MS Office Skills Assessment: Candidates to this role will be required to complete an MS Office Skills Assessment to measure their ability to use MS Office tools such as PowerPoint, Word, and Excel.
Technology Requirements:
Smart phone with ability to download and use Multi-factor Authentication (MFA) application.
For Remote / Hybrid positions<ul><li>High speed internet (wired ethernet connection preferred). No Cellular or Hotspots.</li><li>A quiet and confidential designated working area.</li></ul>
Working Conditions: Individuals in this position should be able to sit or stand for lengthy periods of time. Individuals will need to be able to wear a headset or earphones as they take calls and attend meetings. Individuals will need to manage several IT/software platforms at once and be able to function in an environment with moderate noise and distraction.<ul><li>This position will expose you to conversations about suicide, mental health issues and staff responding to crisis situations.</li></ul>
Thriving employees means a thriving mission: We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply.
We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities.<ul><li>Excellent medical, dental, and vision coverage including an 100% employer paid option for certain plans and coverage tiers.</li><li>Annual wage increases</li><li>Generous Paid Time Off &amp; 12 Paid Holidays</li><li>Discount on ORCA transit pass</li><li>Free Parking &amp; Flexible Schedules</li><li>Growth opportunities</li><li>Self-care tools &amp; weekly check ins with your supervisor</li></ul>
Voluntary Benefits<ul><li>Short-term and long-term disability</li><li>Flexible Spending Accounts (FSA)</li><li>403B Retirement Plan</li></ul>
Offers of Employment: All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check.
DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics.
EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION: Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law. 
In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions.
Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.</div>

Bilingual Information and Referral Specialist

Mindful Healing Behavioral Health

Job Summary We are seeking a dedicated and compassionate Case Manager to join our dynamic team. In this vital role, you will coordinate and deliver comprehensive support services to individuals and families facing complex challenges. Your energetic approach will empower clients to overcome obstacles, access essential resources, and achieve their personal goals. The ideal candidate is proactive, empathetic, and thrives in a fast-paced environment where making a positive impact is at the forefront of every day.Duties<ul><li>Conduct thorough assessments to identify clients&rsquo; needs across behavioral health, social work, child welfare, and workforce development areas</li><li>Develop personalized care plans that incorporate crisis intervention, addiction counseling, and motivational interviewing techniques</li><li>Provide ongoing support through coaching, mentoring, and crisis management to help clients navigate challenges effectively</li><li>Connect clients with community resources such as Section 8 housing, Medicare services, or childcare programs to promote stability and independence</li><li>Conduct community outreach and engagement activities to connect with individuals in need of services, build relationships with community partners, and increase awareness of available programs</li><li>Support outreach initiatives by assisting with community events, referral coordination, and collaboration with local agencies to expand access to services</li><li>Monitor progress regularly, adjusting care strategies as needed to ensure positive outcomes</li><li>Document all interactions meticulously in compliance with organizational policies and regulatory standards</li><li>Collaborate with multidisciplinary teams including healthcare providers, social workers, and community agencies to coordinate comprehensive care</li></ul>Qualifications<ul><li>Proven experience in social work, behavioral health, or related fields with supervising or mentoring responsibilities preferred</li><li>Strong skills in crisis intervention, crisis management, and addiction counseling</li><li>Knowledge of child welfare systems, Section 8 housing programs, Medicare, and workforce development initiatives</li><li>Excellent communication skills with the ability to motivate and empower clients through motivational interviewing techniques</li><li>Demonstrated ability to handle sensitive situations with professionalism and empathy</li><li>Experience working with diverse populations including children and families involved in childcare or child welfare programs</li><li>Relevant certifications or training in behavioral health or social services are highly desirable</li></ul>Join us in making a meaningful difference! This role offers an opportunity to energize your career by helping individuals transform their lives through dedicated support and innovative solutions. If you are passionate about social impact and possess the drive to foster positive change within communities, we want to hear from you!Pay: $26.11 - $28.45 per hourWork Location: In person

Case Manager

Explore 662+ Crisis specialist of 988 day swing in Seattle this March. Find roles across top companies and apply now to boost your career.