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assistant manager - international sales Jobs in Islamabad

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business development manager

crm manager

SolarTech-UK

Department: Sales Operations Reports To: Line Manager Location: Remote Contract Type: Contractor Salary: 200 GBPRole Purpose The CRM Manager is responsible for the overall governance, administration, and optimisation of SolarTech&rsquo;s CRM systems. This includes ensuring data integrity, SLA compliance, automation performance, reporting accuracy, and seamless integration with Microsoft 365.Key Responsibilities<ul><li>System Governance &amp; Administration</li></ul>Manage daily CRM operations, roles/permissions, compliance (GDPR/audits), lead assignments, and SLA escalations.<ul><li>Data Integrity &amp; Hygiene</li></ul>Run monthly audits; ensure data accuracy, completeness, no duplicates, mandatory fields, and user compliance; oversee fair tracking.<ul><li>Issue Management &amp; Escalation</li></ul>Maintain issue log, track SLA breaches/automation failures, escalate per SOP, and coordinate with CRM vendors.<ul><li>Reporting &amp; Analytics</li></ul>Prep weekly performance inputs; handle monthly exports, dashboard updates, and flag risks/pipeline/automation issues.<ul><li>Automation &amp; Continuous Improvement</li></ul>Monitor/refine automations (assignments/reminders/trackers); test/deploy workflows; recommend improvements from trends/audits.<ul><li>Collaboration &amp; Support</li></ul>Assist Marketing/Sales with queries/training/compliance; handle audit comms; liaise with Sales/IT/vendors.Skills &amp; Competencies <ul><li>Strong knowledge of CRM systems.</li><li>Microsoft 365 expertise.</li><li>Data governance, GDPR, and compliance awareness.</li><li>Strong analytical and reporting skills (BI dashboards, Excel, Power BI).</li><li>Problem-solving and escalation management.</li><li>Excellent communication and cross-team collaboration.</li></ul>Qualifications &amp; Experience <ul><li>Proven experience in CRM management, sales operations, or IT systems administration.</li><li>Track record of implementing CRM workflows and automation.</li><li>Experience in B2B sales environments.</li><li>Familiarity with SLA monitoring, audit processes, and performance reporting.</li></ul>Job Type: Full-time

CRM Manager

The Hive

As the Lead for Customer Experience, Processes &amp; System Automation, you are responsible for enhancing client interactions and streamlining internal processes through the implementation of innovative systems and effective communication strategies. Your role encompasses overseeing the operation of call centre services and auditing the performance of the Community Team, ensuring exceptional service delivery and fostering seamless client engagement.Duties &amp; Responsibilities <ul><li>Lead the planning, execution, and evaluation of various system implementations designed to centralize and enhance client interactions across multiple channels.</li><li>Oversee the integration of support systems, ensuring they effectively address and resolve client complaints while improving response times and service efficiency.</li><li>Implement digital engagement solutions, such as chat and automation tools, to enhance client interaction, streamline processes, and improve overall client satisfaction.</li><li>Manage and Implement to optimize HRMIS systems to streamline enhancing the efficiency of HR operations and employee engagement. Develop and maintain comprehensive management systems that ensure all operational processes are aligned with the company&rsquo;s strategic goals and objectives.</li><li>Oversee all aspects of call centre services, ensuring high-quality customer support through effective call management and resolution strategies.</li><li>Establish and manage quality assurance frameworks to monitor service standards, providing training and feedback to team members to foster continuous improvement in call handling and customer interactions.</li><li>Create and maintain audit compliance systems to track performance metrics and service levels, ensuring adherence to internal and external standards.</li><li>Implement processes for continuous improvement in service delivery, utilizing client feedback and performance data to enhance the quality of service across all client communication channels</li><li>Manage all client communication channels to ensure cohesive and effective messaging, fostering strong relationships and trust with clients.</li><li>Oversee lead creation processes, ensuring they are executed efficiently and in alignment with strategic objectives to drive business growth.</li><li>Analyse and report on metrics related to client communication, call centre operations, and Community Team performance, identifying trends and areas for improvement.</li><li>Track and audit the performance of the Community Team, providing insights and recommendations to ensure alignment with strategic goals and enhance overall service delivery</li><li>Collaborate with various departments, including Marketing, Sales, and HR, to ensure alignment of customer experience initiatives and processes, fostering a culture of service excellence throughout the organization.</li><li>Act as a liaison between teams to facilitate communication and the sharing of best practices, driving a unified approach to customer engagement.</li></ul>Requirement<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field.</li><li>Minimum of 5 years of experience in customer experience management, process improvement, or system automation.</li><li>Proven track record of managing call center operations, leading teams to achieve service excellence.</li><li>Experience in implementing digital engagement solutions and CRM systems.</li><li>Strong understanding of customer experience principles and best practices.</li><li>Excellent analytical skills, with the ability to interpret data and metrics to drive decision-making.</li><li>Outstanding communication and interpersonal skills, with the ability to build relationships and foster collaboration across departments.</li><li>Strong problem-solving skills and the ability to work under pressure in a fastpaced environment.</li><li>Relevant certifications in customer experience, project management, or quality assurance (e.g., Six Sigma, PMP, CCXP) are a plus.</li><li>Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and data visualization tools (e.g., Power BI).</li><li>Experience with call center management software and CRM systems.</li><li>Detail-oriented with a commitment to continuous improvement and excellence.</li><li>Strong leadership qualities with the ability to inspire and motivate teams.</li><li>Adaptable and open to change, with a proactive approach to overcoming challenges.</li></ul>Job Type: Full-timeWork Location: In person

Customer Experience & Process Automation Lead

Agrius IT

Sales Account Manager &ndash; IslamabadWe are looking for a results-driven Sales Account Manager based in Islamabad to generate new business and manage client relationships, focusing on enterprise cybersecurity solutions.Key Responsibilities<ul><li>Generate new leads through prospecting, networking, and referrals.</li><li>Identify clients in government, banking, telecom, and enterprise sectors.</li><li>Conduct client meetings, presentations, and product demonstrations.</li><li>Manage the full sales cycle from lead generation to deal closure.</li><li>Prepare proposals and quotations and maintain updates in CRM/ERP.</li><li>Submit daily EOD reports and participate in weekly sales pipeline reviews.</li></ul>Requirements<ul><li>3&ndash;7 years of B2B sales experience, preferably in cybersecurity.</li><li>Bachelor&rsquo;s degree in Business, IT, or related field.</li><li>Knowledge of cybersecurity solutions, networking, Fortinet, Cisco, or Microsoft is preferred.</li><li>Must be based in Islamabad, with a valid driving license and willingness to travel.</li></ul>Pay: Rs130,000.00 - Rs150,000.00 per hourExpected hours: 45.0 per weekWork Location: In person

Sales - Cyber Security

Inbox Business Technologies

<div>Inbox Business Technologies is hiring an Assistant Manager &ndash; International Sales to support B2B solution/service selling in an IT Services / System Integrator (SI) / Managed Service Provider (MSP) environment. The role is proposal-heavy and requires strong stakeholder coordination, a solution-focused mindset, and comfort supporting international customer engagements across cloud infrastructure, cybersecurity, ERP ecosystems (Oracle / SAP / Odoo) and related IT services.
Responsibilities<ul><li>
Support international sales execution for IT Services / SI / MSP offerings (services + solutions).
</li><li>Engage prospects and convert requirements into opportunities, solution narratives, and business cases.
</li><li>Coordinate closely with internal stakeholders (pre-sales, delivery, product, finance, etc.) to gather inputs.
</li><li>Create and manage high-quality proposals, including:
</li><li><ul><li>RFP/RFQ responses, SoW/SoW inputs, compliance matrices (where applicable)
</li><li>Commercial + technical proposal packaging (with stakeholder support)
</li></ul></li><li>Develop impactful client presentations / pitch decks aligned with the solution value proposition.
</li><li>Support account-level coordination to ensure smooth communication and stakeholder alignment.
</li><li>Maintain opportunity hygiene and follow-ups (CRM usage as needed)</li><li>
Conduct market and competitor research to support positioning (good-to-have).
</li><li>Demonstrate strong ownership, prioritization, and execution in a target-driven environment.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree (Business / IT / Engineering / Management or relevant).
</li><li>5+ years experience in a relevant role within IT Services / SI / MSP / Tech Consulting environment.
</li><li>Strong experience in proposal development and customer-facing presentations.
</li><li>Understanding of B2B solution/service selling and stakeholder-driven sales support.
</li><li>Excellent communication, coordination, and documentation skills.
</li><li>Office-based availability in Islamabad (no remote-only preference).</li></ul>
Preferred Attributes (Nice-to-Have)<ul><li>
Exposure to solutions across: Cybersecurity, Cloud Infrastructure, ERP ecosystems (Oracle / SAP / Odoo), licensing, managed services.
</li><li>Strong PowerPoint / proposal storytelling capability (structuring + clarity + persuasive writing).
</li><li>Analytical mindset and reporting exposure.</li><li>
Familiarity with bid/RFP portals and structured proposal workflows.
</li><li>Familiarity with CRM tools
</li></ul>Equal Opportunity &amp; Inclusion
We are proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity or expression, national origin, age, disability, genetic information, or pregnancy.
At Inbox Business Technologies, we celebrate diversity and strive to create an inclusive space where every team member is valued. We strongly encourage applicants from underrepresented backgrounds to apply and contribute their unique ideas, experiences, and voices to a company that believes in equality and embraces new ways of thinking.</div>

Assistant Manager - International Sales

<div>
 Inbox Business Technologies is hiring an
 
 Assistant Manager - International Sales
 
 to support
 
 B2B solution/service selling
 
 in an
 
 IT Services / System Integrator (SI) / Managed Service Provider (MSP)
 
 environment. The role is
 
 proposal-heavy
 
 and requires strong
 
 stakeholder coordination
 
 , a
 
 solution-focused mindset
 
 , and comfort supporting international customer engagements across
 
 cloud infrastructure, cybersecurity, ERP ecosystems (Oracle / SAP / Odoo)
 
 and related IT services.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Support international sales execution for IT Services / SI / MSP offerings (services + solutions).
 </li>
 <li>
 Engage prospects and convert requirements into opportunities, solution narratives, and business cases.
 </li>
 <li>
 Coordinate closely with internal stakeholders (pre-sales, delivery, product, finance, etc.) to gather inputs.
 </li>
 <li>
 Create and manage high-quality proposals, including:
 </li>
 <ul>
 <li>
 RFP/RFQ responses, SoW/SoW inputs, compliance matrices (where applicable)
 </li>
 <li>
 Commercial + technical proposal packaging (with stakeholder support)
 </li>
 </ul>
 <li>
 Develop impactful client presentations / pitch decks aligned with the solution value proposition.
 </li>
 <li>
 Support account-level coordination to ensure smooth communication and stakeholder alignment.
 </li>
 <li>
 Maintain opportunity hygiene and follow-ups (CRM usage as needed)
 </li>
 <li>
 Conduct market and competitor research to support positioning (good-to-have).
 </li>
 <li>
 Demonstrate strong ownership, prioritization, and execution in a target-driven environment
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree (Business / IT / Engineering / Management or relevant).
 </li>
 <li>
 5+ years experience in a relevant role within IT Services / SI / MSP / Tech Consulting environment.
 </li>
 <li>
 Strong experience in proposal development and customer-facing presentations.
 </li>
 <li>
 Understanding of B2B solution/service selling and stakeholder-driven sales support.
 </li>
 <li>
 Excellent communication, coordination, and documentation skills.
 </li>
 <li>
 Office-based availability in Islamabad (no remote-only preference)
 
 
 </li>
 </ul>
 
 Preferred Attributes (Nice-to-Have)
 
 
 
 <ul>
 <li>
 Exposure to solutions across: Cybersecurity, Cloud Infrastructure, ERP ecosystems (Oracle / SAP / Odoo), licensing, managed services.
 </li>
 <li>
 Strong PowerPoint / proposal storytelling capability (structuring + clarity + persuasive writing).
 </li>
 <li>
 Analytical mindset and reporting exposure
 </li>
 <li>
 Familiarity with bid/RFP portals and structured proposal workflows.
 </li>
 <li>
 Familiarity with CRM tools
 
 
 </li>
 </ul>
 
 
 Equal Opportunity &amp; Inclusion
 
 
 
 
 We are proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity or expression, national origin, age, disability, genetic information, or pregnancy.
 
 
 At Inbox Business Technologies, we celebrate diversity and strive to create an inclusive space where every team member is valued. We strongly encourage applicants from underrepresented backgrounds to apply and contribute their unique ideas, experiences, and voices to a company that believes in equality and embraces new ways of thinking.
</div>

Win Win Marketing & Developers SMC Pvt. Ltd

Job DescriptionPosition: QA Officer (CRM &amp; Sales Quality) Department: Sales &amp; MarketingJob SummaryThe QA Officer will be responsible for maintaining the quality assurance standards of the sales process and monitoring all activities through the CRM system. The role ensures that leads are handled efficiently, sales teams follow defined procedures, response time standards are maintained, and all calls and transactions comply with company policies.The QA Officer will work closely with Sales Executives, Lead Qualifiers, Closers, Team Leaders, and CRM Monitoring staff to maintain a transparent and efficient lead management process.Key Responsibilities1. CRM Monitoring &amp; Lead Management<ul><li>Monitor lead distribution and ensure leads are assigned to the correct sales executives.</li><li>Ensure that initial lead response is made within the defined time (e.g., 15 minutes).</li><li>Track undialed or ignored leads and ensure timely reassignment.</li><li>Verify that sales staff properly update lead status in the CRM system.</li><li>Maintain CRM data accuracy and ensure proper documentation of all sales activities.</li></ul>2. Call Quality Assurance<ul><li>Conduct random call recording reviews of sales staff.</li><li>Evaluate call quality based on company communication standards.</li><li>Ensure proper customer engagement, product knowledge, and professional communication.</li><li>Provide feedback to Team Leaders for improvement of sales staff performance.</li></ul>3. Sales Process Compliance<ul><li>Ensure sales teams follow the defined sales workflow stages:</li><li>Lead contact</li><li>Lead qualification</li><li>Visit scheduling</li><li>Deal negotiation</li><li>Booking confirmation</li><li>Verify that all required steps are completed before the deal moves to the next stage.</li></ul>4. Pre-Closing Verification<ul><li>Perform deal verification before final approval.</li><li>Review call recordings related to mature deals.</li><li>Verify negotiation process and documentation accuracy.</li><li>Confirm compliance with pricing, discount approvals, and company policies.</li></ul>5. Reporting &amp; Performance Analysis<ul><li>Prepare daily and weekly, monthly CRM performance reports.</li><li>Highlight delays in lead response, missed follow-ups, or CRM update issues.</li><li>Identify process gaps and suggest improvements in sales workflow.</li><li>Maintain records of warnings, quality issues, and improvement actions.</li></ul>6. Sales Coordination &amp; Process Improvement<ul><li>Work closely with the Sales Team and CRM Monitoring staff to create a clear roadmap for CRM usage.</li><li>Support management in developing SOPs and quality standards for lead management.</li><li>Ensure smooth coordination between Sales Executives, Lead Qualifiers, Closers, and Management.</li></ul>Key Performance Indicators (KPIs)<ul><li>Lead response time compliance</li><li>CRM data accuracy</li><li>Call quality score</li><li>Sales process compliance rate</li><li>Number of verified deals before closing</li><li>Reduction in lead wastage</li></ul>Required Skills &amp; Qualifications<ul><li>Master or Bachelor's degree in Business Administration, Marketing, or related field.</li><li>2&ndash;4 years of experience in CRM management or Quality Assurance, preferably in Real Estate.</li><li>Strong understanding of sales pipelines and lead management systems.</li><li>Experience with CRM software</li><li>Excellent analytical and reporting skills.</li><li>Strong communication and coordination abilities.</li></ul>Preferred Skills<ul><li>Experience in sales call auditing.</li><li>Ability to design sales process SOPs.</li><li>Knowledge of lead management and conversion tracking</li></ul>Pay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Quality Assurance Officer (QA)

AppInSnap

Job Title: Corporate Relationship ManagerLocation: Islamabad. Employment Type: Full-timeAbout the Role:We are seeking a proactive and results-oriented Corporate Relationship Manager to manage and grow relationships with corporate clients. The ideal candidate will leverage strong business acumen, client management skills, and banking knowledge to deliver financial solutions, drive client satisfaction, and contribute to revenue growth.Key Responsibilities:<ul><li>Serve as the primary point of contact for assigned corporate clients, ensuring high levels of service and client satisfaction.</li><li>Develop deep understanding of clients&rsquo; business needs and propose tailored banking solutions (loans, deposits, digital banking services, trade finance, etc.).</li><li>Identify opportunities for cross-selling banking products and services to maximize client revenue.</li><li>Lead onboarding, account management, and digital product integration for corporate clients.</li><li>Collaborate with internal teams (credit, operations, digital banking, and marketing) to ensure seamless delivery of services.</li><li>Monitor client accounts, analyze financial performance, and provide actionable insights and reports.</li><li>Drive adoption of digital banking channels and solutions among corporate clients.</li><li>Maintain compliance with regulatory requirements and internal policies.</li><li>Execute campaigns, presentations, and client engagement initiatives to enhance client loyalty and retention.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Business, Finance, Economics, or a related field.</li><li>3&ndash;5+ years of experience in corporate banking, relationship management, or client-facing roles in financial institutions.</li><li>Strong understanding of corporate banking products, digital banking solutions, and client engagement strategies.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Experience with digital banking platforms, fintech integration, and analytics dashboards (Power BI, CRM systems) is preferred.</li><li>Ability to manage multiple clients, prioritize tasks, and work independently.</li><li>Strong problem-solving skills with a proactive, solution-oriented mindset.</li></ul>Preferred Attributes:<ul><li>Proven track record of achieving business growth targets and client satisfaction metrics.</li><li>Experience in managing corporate digital accounts, loyalty programs, or fintech initiatives.</li><li>Leadership, stakeholder management, and project coordination skills.</li></ul>Work Location: In person

Corporate Relationship Manager

Explore 270+ Crm manager in Islamabad this March. Find roles across top companies and apply now to boost your career.

270 crm manager jobs In Islamabad

CRM Manager

Customer Experience & Process Automation Lead

Sales - Cyber Security

Assistant Manager - International Sales

Assistant Manager - International Sales

Quality Assurance Officer (QA)

Corporate Relationship Manager