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crm manager

Thawani Pay

<div>
 
 
 Role Purpose
 
 
 
 Own the end-to-end CRM and lifecycle marketing strategy for Thawani Pay across users and merchants. This role is responsible for designing, executing, and optimising automated journeys that drive onboarding, activation, engagement, cross-sell, and win-back for Thawani Pay app users, Mojab cardholders, remittance users, Sama loyalty participants, and merchants using Tajer App, Merchant Portal, Payment Gateway, and Payment Link.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 CRM &amp; Lifecycle Strategy
 
 
 <ul>
 <li>
 Design and own lifecycle journeys for both users and merchants, including:
 </li>
 <li>
 App registration &amp; KYC completion
 </li>
 <li>
 First funding/top-up and first transaction
 </li>
 <li>
 Ongoing engagement (bills, transfers, remittances, Sama, Athar donations, Mojab Go use)
 </li>
 <li>
 Cross-sell (cards, microfinancing, insurance, merchant products)
 </li>
 <li>
 Dormancy prevention and reactivation
 </li>
 <li>
 Win-back campaigns for lapsed users and merchants
 </li>
 <li>
 Build and maintain robust segmentation frameworks (e.g., cohorts by product usage, value, activity, geography, and merchant category).
 </li>
 </ul>
 
 
 Platform Ownership &amp; Execution
 
 
 <ul>
 <li>
 Own Microsoft Dynamics 365 as the core CRM platform, including its end-to-end integration with the Thawani Pay app, web experiences, data warehouse, and other key systems (e.g., analytics, customer support, and marketing tools).
 </li>
 <li>
 Plan and execute always-on and campaign-based communications across Push, In-app, Email, SMS, and WhatsApp.
 </li>
 <li>
 Ensure all journeys and triggers are event-based and aligned with the underlying data model (events from GA4/Firebase/Adjust/
 
 Mixpanel or similar product analytics platforms
 
 and backend).
 </li>
 </ul>
 
 
 Analytics &amp; Optimisation
 
 
 <ul>
 <li>
 Define and track CRM KPIs such as activation rate, WAU/MAU uplift, churn rate, reactivation, average revenue / TPV per active user, and merchant retention.
 </li>
 <li>
 Run controlled experiments on journey variants, messaging, incentives, and frequency caps.
 </li>
 <li>
 Use product and behavioural analytics (Mixpanel / session tools) to refine onboarding and lifecycle flows.
 </li>
 </ul>
 
 
 Stakeholder Alignment
 
 
 <ul>
 <li>
 Work closely with Product, Growth, Customer Care, and Data to ensure consistency between journeys, in-app UX, and customer support processes.
 </li>
 <li>
 Provide CRM performance updates and recommendations to the CMO / CEO as part of monthly/quarterly business reviews.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 7&ndash;10+ years of CRM / lifecycle marketing experience, ideally in FinTech, digital banking, payments, or app-first consumer businesses.
 </li>
 <li>
 Hands-on experience implementing and scaling CRM platforms (
 
 Microsoft Dynamics 365,
 
 Braze, MoEngage, WebEngage, or equivalent).
 </li>
 <li>
 Strong understanding of event-based triggers, segmentation, and experimental design.
 </li>
 <li>
 Proven track record improving activation, retention, and cross-sell via automated journeys.
 </li>
 <li>
 Comfortable working with analytics tools (GA4, Firebase, Mixpanel, Power BI) and collaborating with data teams.
 </li>
 </ul>
 
 
 
</div>

CRM Manager

Oman Air

<div>
 
 
 
 Oman Air has built up a reputation as a strong, competitive leader in the airline industry. We are committed to recruiting and nurturing bright and dynamic individuals to meet our manpower needs. In the new millennium, our mission is to seek out new ways to develop and improve our position as a leader in aviation excellence.
 
 
 
 
 
 
 
 
 
 We believe our people are the reason behind our success and we offer you a once in a lifetime opportunity to work in a team-based customer-oriented environment. Our emphasis is on continual staff development we achieve through the training we impart to our staff members.
 
 
 
 
 
 
 
 The Head of Loyalty will lead the complete transformation of the airline&rsquo;s existing frequent flyer programme while owning the airline&rsquo;s CRM strategy and operations. This role will be accountable for driving member acquisition, engagement, and retention to maximize revenues and reinforce brand loyalty. The position requires reimagining the programme&rsquo;s structure, benefits, and digital experience, alongside building a best-in-class CRM capability that uses customer data, analytics, and personalization to deliver targeted, relevant communications and offers. A core focus will be ensuring the loyalty programme&rsquo;s website and mobile app are informative, transactional, and self-service enabled to provide a seamless user experience.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 1.
 
 Loyalty Programme Transformation
 
 
 
 &bull; Lead the end-to-end redesign of the loyalty programme, including proposition development, benefit structure, tiering, rewards, and operational processes.
 
 
 &bull; Benchmark against leading global programmes to ensure competitiveness and differentiation.
 
 
 &bull; Oversee re-launch planning and execution, including branding, member communications, and migration strategies.
 
 
 
 
 
 2.
 
 CRM Strategy &amp; Execution
 
 
 
 &bull; Develop and implement the airline&rsquo;s CRM strategy to support loyalty, retention, and revenue objectives.
 
 
 &bull; Build a robust customer data strategy for segmentation, targeting, and personalized marketing campaigns.
 
 
 &bull; Use predictive analytics to drive next best action recommendations and increase customer lifetime value.
 
 
 &bull; Oversee multi-channel CRM campaigns (E-Mail, SMS, app push notifications, web personalization) to engage customers throughout the lifecycle.
 
 
 
 
 
 
 3. Digital Experience &amp; Self-Service
 
 
 
 &bull; Ensure the loyalty programme&rsquo;s website and mobile app provide accurate programme information, offer full transactional capabilities (booking with points, purchasing miles, tier upgrades, etc.), and deliver frictionless self-service for members.
 
 
 &bull; Collaborate with digital and IT teams to continuously improve UX/UI, speed, and personalization capabilities.
 
 
 &bull; Monitor and optimize digital engagement and self-service adoption.
 
 
 
 
 
 
 4. Member Experience &amp; Engagement
 
 
 
 &bull; Design and implement personalized benefits and services that enhance loyalty and brand advocacy.
 
 
 &bull; Maintain a consistent, premium customer experience across all channels (digital, in-flight, airport, call centre).
 
 
 
 
 
 
 5. Partnerships &amp; Commercial Development
 
 
 
 &bull; Identify, negotiate, and manage strategic partnerships (alliances, hotels, car rentals, lifestyle brands, financial institutions) to expand earning and redemption opportunities.
 
 
 &bull; Leverage partnerships to generate incremental revenue and enhance member value.
 
 
 
 
 
 
 6. Operations, Technology &amp; Compliance
 
 
 
 &bull; Oversee day-to-day loyalty and CRM operations, including data integrity, accrual/redemption processes, and customer service.
 
 
 &bull; Ensure compliance with data privacy laws, GDPR, and industry regulations.
 
 
 
 
 
 
 7. Analytics &amp; Performance Management
 
 
 
 &bull; Define KPIs for loyalty and CRM performance, measuring impact on acquisition, engagement, retention, and revenue.
 
 
 &bull; Report regularly to senior leadership with insights and strategic recommendations.
 
 
 8. Team Leadership
 
 
 &bull; Lead, develop, and inspire high-performing loyalty and CRM teams.
 
 
 &bull; Foster cross-functional collaboration with commercial, marketing, digital, and operational teams.
 
 
 &bull; Perform any other related tasks as assigned by &ndash; Brand, Guest Experience &amp; Loyalty VP&ndash; Brand, Guest Experience &amp; Loyalty.
 
 
 
 
 
 
 Education &amp; Experience
 
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in marketing, Business Administration, Finance, or related field (master&rsquo;s is degree added advantage).
 </li>
 <li>
 10-12 years&rsquo; experience in loyalty programme management and CRM, ideally within aviation.
 </li>
 <li>
 Proven track record in programme transformation and delivering measurable commercial results.
 </li>
 <li>
 Strong financial acumen with the ability to manage P&amp;L, evaluate ROI, and make commercially sound decisions.
 </li>
 <li>
 Expertise in CRM systems, customer data management, and digital engagement platforms.
 </li>
 <li>
 Strong understanding of airline commercial models, customer lifecycle management, and loyalty economics.
 </li>
 <li>
 Experience overseeing website and mobile app functionality for customer-facing programmes.
 </li>
 <li>
 Exceptional leadership, project management, and change management skills.
 </li>
 </ul>
 
 
 
 
 
 Special Skills &amp; Knowledge:
 
 
 <ul>
 <li>
 Strategic thinker with transformation leadership skills
 </li>
 <li>
 Data-driven decision maker with strong analytical capabilities
 </li>
 <li>
 Solid commercial and financial understanding
 </li>
 <li>
 Deep understanding of customer behaviour and lifecycle management
 </li>
 <li>
 Skilled negotiator and relationship builder
 </li>
 <li>
 Digital-first mindset with UX/UI awareness
 </li>
 <li>
 Ability to inspire and manage cross-functional teams
 </li>
 </ul>
 
 
 
 
 
 KPIs / Measures of Success:
 
 
 <ul>
 <li>
 Successful delivery of loyalty programme transformation on time and within budget
 </li>
 <li>
 Growth in active members and CRM database size
 </li>
 <li>
 Engagement rates across loyalty and CRM channels
 </li>
 <li>
 Incremental revenue from loyalty and CRM initiatives
 </li>
 <li>
 Customer satisfaction, NPS, and brand loyalty metrics
 </li>
 <li>
 Digital self-service adoption and transactional volumes
 </li>
 </ul>
</div>

Head of Loyalty

Al Noor Automation

Key Responsibilities:<ul><li>Conduct outbound calls to potential and existing customers to present our products and services.</li><li>Daily Minimum 30 connected calls Mandatory.</li><li>Utilize CRM software to manage and record all customer interactions and sales processes accurately.</li><li>Understand customer needs and requirements to effectively suggest suitable products or services.</li><li>Achieve and consistently exceed monthly sales targets.</li><li>Maintain an up-to-date knowledge of our product offerings and industry trends.</li><li>Handle customer objections and negotiate to close deals while maintaining excellent customer service.</li><li>Collaborate with the sales team to enhance sales strategies and approaches based on market feedback and outcomes.</li><li>Report to manager about daily, weekly and monthly activities.</li><li>Do Sales through the Campaigns on your WhatsApp number.</li><li>After every campaign submit a report to manager.</li><li>Update FAQ&rsquo;s accordingly as you interact with the customer.</li><li>Follow up with technicians for post work for the current day.</li></ul>Requirements<ul><li>Proficient in using CRM platforms to manage sales processes and customer interactions.</li><li>Strong communication skills, both verbal and written, with the ability to engage customers effectively.</li><li>Demonstrated ability to meet or exceed sales quotas.</li><li>Excellent negotiation and problem-solving skills.</li><li>Ability to handle rejection and pressure in a high-volume phone sales environment.</li><li>Ability to speak, read, and write fluently in both Arabic and English is highly preferred.</li><li>Prioritizing, time management, and organizational skills.</li><li>Relationship management skills and openness to feedback.</li><li>Ability to create and deliver presentations tailored to the audience's needs.</li></ul>www.alnoorgulf.comJob Type: Full-timePay: From RO200.000 per monthLanguage:<ul><li>Arabic (Preferred)</li></ul>Work Location: In person

Tele Sales Executive (Female)

Nobles Marine Tours

job Summary:We are looking for a strategic and performance-driven Sales Manager with 5&ndash;7 years of experience in the healthcare industry to lead and manage the sales team in achieving revenue targets and expanding market presence. The ideal candidate will have a strong track record in healthcare sales, leadership capabilities, and the ability to drive growth through effective team management and business development initiatives.Key Responsibilities:<ul><li>Lead, coach, and manage a team of sales executives to achieve individual and team sales targets.</li><li>Develop and implement strategic sales plans aligned with company goals to increase market share and revenue.</li><li>Identify new business opportunities and foster relationships with key stakeholders in hospitals, clinics, diagnostic centers, and other healthcare institutions.</li><li>Monitor sales performance metrics, prepare regular reports, and present insights to senior management.</li><li>Collaborate with marketing, product, and operations teams to align sales efforts with business strategies.</li><li>Manage key accounts and high-value client relationships, ensuring customer satisfaction and retention.</li><li>Stay updated with market trends, competitor activities, and regulatory changes affecting the healthcare industry.</li><li>Drive the adoption and usage of CRM tools for sales tracking and customer management.</li><li>Conduct performance evaluations and provide training and development to enhance team capabilities.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor's degree in Business Administration, Marketing, Life Sciences, or related field (MBA is a plus).</li><li>5&ndash;7 years of progressive sales experience in the healthcare industry (pharmaceuticals, medical devices, diagnostics, etc.).</li><li>Proven leadership and team management experience.</li><li>Strong understanding of healthcare sales processes, procurement cycles, and key decision-makers.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Ability to analyze data, forecast sales, and make data-driven decisions.</li></ul>Job Type: Full-time

Sales Manager

<div>
 
 
 Role Purpose
 
 
 
 Build and own the data infrastructure that powers Thawani Pay&rsquo;s growth and decision-making under the Marketing / Growth function. This includes data pipelines, data lake, and data warehouse, ensuring clean, reliable, and timely data across all user and merchant touchpoints, products, and channels.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Data Infrastructure &amp; Pipelines
 
 
 <ul>
 <li>
 Design, implement, and maintain ETL/ELT pipelines from:
 </li>
 <li>
 App analytics (GA4, Firebase, Adjust,
 
 product / UI/UX analytics tools (e.g., Mixpanel &amp; etc
 
 )
 </li>
 <li>
 Backend transactional systems (wallet, cards, international transfers, microfinancing, Sama platform, Athar donations)
 </li>
 <li>
 Merchant solutions (Tajer, Merchant Portal, Payment Gateway, Payment Link)
 </li>
 <li>
 CRM (Microsoft Dynamics 365) and support systems.
 </li>
 <li>
 Own the data lake and data warehouse (e.g., BigQuery or equivalent), ensuring it supports analytics, BI (Power BI), and regulatory reporting.
 </li>
 </ul>
 
 
 Data Model, Taxonomy &amp; Quality
 
 
 <ul>
 <li>
 Define and maintain a consistent event taxonomy and schema across all platforms (apps, web, backend, CRM).
 </li>
 <li>
 Implement robust data quality checks, monitoring, and alerting to detect and resolve data gaps, latency, or anomalies.
 </li>
 <li>
 Document data flows, tables, and metric definitions to enable self-serve analytics across Marketing, Product, and Leadership.
 </li>
 </ul>
 
 
 Enablement &amp; Integrations
 
 
 <ul>
 <li>
 Enable performant data access for:
 </li>
 <li>
 Power BI dashboards (for CMO, CEO, CBO, Board)
 </li>
 <li>
 Product &amp; UX analytics (Mixpanel / Hotjar / Clarity)
 </li>
 <li>
 CRM and marketing automation (Dynamics 365)
 </li>
 <li>
 Risk/Fraud, Finance, and regulatory teams where required.
 </li>
 <li>
 Support integration of new partners (card schemes, remittance partners, microfinancing and insurance partners) into the data ecosystem.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 7&ndash;10+ years of experience in Data Engineering, ideally in FinTech, digital banking, payments, or large-scale digital products.
 </li>
 <li>
 Strong proficiency in SQL, Python and modern ETL/ELT orchestration (e.g., Airflow, dbt, or similar).
 </li>
 <li>
 Hands-on experience with cloud data warehouses / data lakes (e.g., BigQuery, Snowflake, or similar) and connecting them to BI tools like Power BI.
 </li>
 <li>
 Demonstrated experience integrating app analytics, transactional systems, and CRM into a unified analytics stack.
 </li>
 <li>
 Ability to work closely with non-technical stakeholders and translate business needs into data solutions.
 </li>
 </ul>
 
 
 
</div>

Data & Analytics Engineer

<div>
 
 
 Role Purpose
 
 
 
 Own the end-to-end digital experience across Thawani Pay&rsquo;s consumer and merchant products. This includes the Thawani Pay app, Mojab card and Mojab Go, international transfers, Sama offers, Athar, microfinancing, as well as Tajer App, Merchant Portal, Payment Gateway, and Payment Link experiences. The role ensures high-quality, intuitive, and conversion-focused UX that supports growth and customer satisfaction.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Experience Ownership &amp; Design Strategy
 
 
 
 &middot; Own UX/UI for all key user journeys: registration, KYC, wallet/card setup, bill payments, transfers, remittances, insurance, Sama, Athar, Tawani Store purchases, Mojab Go groups, etc.
 
 
 &middot; Own UX/UI for all merchant journeys: onboarding, branch management, payment requests (QR, Payment Link), reconciliation, reporting via Tajer App and Merchant Portal.
 
 
 &middot; Define and maintain Thawani&rsquo;s design system (components, patterns, typography, colours, iconography) to ensure consistency across platforms.
 
 
 
 Data-Informed UX Optimisation
 
 
 
 &middot; Prioritise UX improvements based on:
 
 
 o Product analytics (Mixpanel / similar)
 
 
 o Session analysis (Hotjar / Clarity)
 
 
 o Customer care feedback and NPS/CSAT signals.
 
 
 &middot; Work with Product Analytics &amp; UX Insights Manager to convert behavioural insights into prioritised UX changes and experiments.
 
 
 
 Research &amp; Testing
 
 
 
 &middot; Establish a continuous UX research process: usability tests, user interviews, surveys, prototype testing, and competitor benchmarking (regional and global FinTechs).
 
 
 &middot; Translate research into clear problem statements, user journeys, wireframes, and high-fidelity designs.
 
 
 Delivery &amp; Stakeholder Collaboration
 
 
 &middot; Collaborate closely with Product Managers, Engineers, CRM, and Marketing to ensure designs are feasible, timely, and aligned with business outcomes.
 
 
 &middot; Provide detailed design specs and assets, support development teams through implementation, and participate in UAT focused on UX.
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 &middot; 8&ndash;12+ years in UX/UI design, including several years in a leadership capacity.
 
 
 &middot; Experience in FinTech, payments, digital banking, or similarly complex app ecosystems is highly preferred.
 
 
 &middot; Strong portfolio that demonstrates mobile and web design in high-usage products, with evidence of improved conversion, retention, or NPS.
 
 
 &middot; Proficiency with Figma / Sketch / Adobe XD and familiarity with analytics and session recording tools.
 
 
 &middot; Strong communication skills; comfortable presenting to C-level and influencing roadmap decisions.
 
</div>

UI & UX Manager

Adante Realty

The Sales Manager is responsible for leading and managing the sales function to achieve revenue growth, market expansion, and profitability. The role involves developing sales strategies, managing and coaching the sales team, driving key accounts, and ensuring consistent execution of sales processes aligned with company objectives and brand standards.Key Responsibilities:<ul><li>Develop and implement short- and long-term sales strategies aligned with company goals.</li><li>Set sales targets, budgets, and forecasts for teams and individuals.</li><li>Identify new market opportunities, segments, and revenue streams within Oman.</li></ul>Team Leadership &amp; Performance Management:<ul><li>Lead, motivate, and manage the sales team to achieve and exceed targets.</li><li>Conduct regular performance reviews, coaching sessions, and sales meetings.</li><li>Ensure clear role definitions, accountability, and adherence to sales KPIs</li></ul>Business Development &amp; Key Accounts<ul><li>Personally manage key strategic accounts and high-value clients.</li><li>Support the team in complex negotiations, deal structuring, and closing.</li><li>Build long-term relationships with clients, partners, and stakeholders.</li><li>Represent the company in client meetings, exhibitions, and industry events.</li></ul>Sales Operations &amp; Process Control<ul><li>Ensure effective use of CRM systems and accurate sales data reporting.</li><li>Monitor pipeline health, conversion ratios, and follow-up discipline.</li><li>Collaborate with Marketing, Finance, Operations, and Customer Support to ensure smooth execution from lead to closure and post-sales service.</li><li>Ensure pricing, discounts, and contracts comply with company policies and approvals.</li></ul>Market Intelligence &amp; Reporting<ul><li>Track market trends, competitor activities, and customer feedback.</li><li>Provide regular sales performance reports, forecasts, and insights to management.</li><li>Recommend improvements to products, services, or pricing based on market feedback.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Sales, or a related field.</li><li>5&ndash;8 years of sales experience, with at least 2&ndash;3 years in a managerial or supervisory role.</li><li>Proven track record of achieving and exceeding sales targets.</li><li>Experience in the Omani market is strongly preferred.</li><li>Experience managing field sales teams and key accounts.</li></ul>Skills &amp; Competencies<ul><li>Strong leadership, people management, and coaching skills.</li><li>Excellent negotiation, presentation, and communication abilities.</li><li>Strategic thinking with strong execution and follow-through.</li><li>Data-driven mindset with strong analytical and reporting skills.</li><li>High level of professionalism, accountability, and resilience under pressure.</li></ul>Job Type: Full-time

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186 crm manager jobs IN Muscat

CRM Manager

Head of Loyalty

Tele Sales Executive (Female)

Sales Manager

Data & Analytics Engineer

UI & UX Manager

Sales Manager