customer support representative Jobs in Lahore

customer support representative

call center representative Jobs in Lahore

call center representative

customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

customer services specialist Jobs in Lahore

customer services specialist

csr customer support representative

iComz

Job Title: Customer Support RepresentativeLocation: Johar Town, LahoreCompany: InteliqoJob Type: Full-timeJob Summary:We are seeking a motivated and customer-focused Customer Service Executive to join our dynamic team. The ideal candidate will be responsible for delivering exceptional service to our customers, addressing inquiries, resolving issues, and promoting a positive brand image. Your primary goal will be to ensure a seamless customer experience and contribute to customer satisfaction and loyalty.Key Responsibilities:- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.- Identify and assess customers' needs to achieve satisfaction.- Provide accurate, valid, and complete information to customers using appropriate methods and tools.- Handle customer complaints and provide effective solutions or alternatives within the stipulated timeframe.- Maintain in-depth knowledge of our products and services to answer customer questions and promote additional features or offers.- Document interactions and maintain accurate records in the customer service database.- Collaborate with other departments to stay informed about product updates, promotions, and other relevant information.- Gather feedback from customers and share insights with the management team to improve service quality.- Participate in training and development programs to enhance customer service skills and product knowledge.- Meet or exceed individual and team performance targets and KPIs.**Qualifications:**- High school diploma or equivalent; a degree in a relevant field is a plus.- Proven experience in a customer service role or similar position.- Strong communication skills, both verbal and written.- Excellent problem-solving abilities and an aptitude for handling difficult situations calmly.- Proficiency in using customer service software and Microsoft Office Suite.- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.- A friendly and positive attitude with a passion for helping others.- Flexibility to work varying shifts, including evenings and weekends, as needed.How to Apply:If you are enthusiastic about providing excellent customer service and thrive in a fast-paced environment, we would love to hear from you! Please submit your resumeJob Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

CSR - Customer Support Representative

Devflovv

We&rsquo;re Hiring: Virtual Assistant / Customer Support Representative (CSR)Location: Onsite &mdash; Raiwind Road, LahoreCompany: Devflovv (for a U.S.-based Dental Health Company)Timings: 8:00 PM &ndash; 5:00 AM (Night Shift)Are you an organized, proactive, and customer-focused professional looking to grow your career in a dynamic environment?Devflovv is hiring a Virtual Assistant / CSR to support our client in the Dental Healthcare industry.Key Responsibilities:&gt; Handle patient inquiries via calls, emails, and messages with professionalism and empathy&gt; Schedule and confirm dental appointments&gt; Maintain accurate patient records and follow up on outstanding matters&gt; Provide administrative support to the dental office team&gt; Coordinate with U.S. clients and staff in real timeRequirements: &gt; Excellent English communication skills (verbal &amp; written)&gt; Previous experience in customer service or virtual assistance (healthcare background preferred)&gt; Strong organizational and multitasking abilities&gt; Proficiency in MS Office, Google Workspace, and CRM tools&gt; Willingness to work night shifts (U.S. hours)Perks &amp; Benefits:&gt; Door-to-door pick &amp; drop service for female employees&gt; In-house meals&gt; Health insurance&gt; Unlimited tea &amp; coffee&gt; A collaborative and supportive culturef you're looking for a challenging and rewarding role in a fast-paced environment, we&rsquo;d love to hear from you!Apply here or email your cv at misha.sohail@devflovv.comJob Type: Full-timePay: Rs90,000.00 - Rs110,000.00 per monthLanguage:<ul><li>English (Preferred)</li></ul>Work Location: In person

Virtual Assistant-CSR

Spell Engineering

We are seeking a professional and customer-focused Customer Service Representative to support customers using our Online Travel Agency platform. The CSR will assist customers with flight and hotel searches, reservations, payments, ticket confirmations, booking changes, cancellations, refunds, and other travel-related inquiries.The ideal candidate should have excellent communication skills, basic knowledge of airline reservations and ticketing, and the ability to resolve customer concerns professionally through phone, email, live chat, and WhatsApp.Key Responsibilities Customer Support<ul><li>Respond promptly to customer inquiries through phone calls, email, live chat, and WhatsApp.</li><li>Guide customers through the online booking and payment process.</li><li>Provide accurate information about flights, hotels, fares, baggage allowances, travel dates, and booking conditions.</li><li>Assist customers who experience booking, payment, confirmation, or website-related issues.</li><li>Maintain a professional and helpful attitude during every customer interaction.</li></ul>Reservations and Ticketing<ul><li>Assist customers with domestic and international flight and hotel reservations.</li><li>Verify passenger names, travel dates, routes, contact details, and payment information before confirming a booking.</li><li>Provide booking references, e-tickets, invoices, and travel itineraries.</li><li>Explain fare rules, baggage policies, ticketing deadlines, cancellation terms, and applicable penalties.</li><li>Coordinate with the ticketing or operations team when manual action is required.</li><li>Follow up on incomplete, failed, or pending bookings.</li></ul>Changes, Cancellations and Refunds<ul><li>Assist customers with date changes, rebooking, cancellations, voids, and refund requests.</li><li>Explain applicable airline or supplier fees before processing a request.</li><li>Coordinate with airlines, hotels, consolidators, and suppliers to resolve booking issues.</li><li>Track refund cases and provide customers with regular status updates.</li><li>Escalate complicated or urgent cases to the Operations Manager.</li></ul>Schedule Changes and Disruptions<ul><li>Inform customers about flight schedule changes, cancellations, delays, and other travel disruptions.</li><li>Help customers understand available rebooking or refund options.</li><li>Handle urgent travel cases calmly and provide practical solutions.</li><li>Maintain proper records of all communication and actions taken.</li></ul>Sales and Additional Services<ul><li>Recommend suitable flights, hotels, car rentals, travel insurance, airport transfers, and holiday packages.</li><li>Inform customers about relevant promotions and special offers.</li><li>Encourage customers to complete pending bookings.</li><li>Support the company in achieving booking-conversion and customer-retention targets.</li></ul>Records and Compliance<ul><li>Record customer conversations, booking details, payments, complaints, and follow-up activities accurately.</li><li>Follow company procedures, fare rules, supplier policies, and data-protection requirements.</li><li>Protect customer, passenger, and payment information.</li><li>Report suspicious transactions, duplicate bookings, or possible fraud.</li><li>Keep customer cases updated in the CRM or support system.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent education preferred.</li><li>Previous customer-service experience, preferably with an OTA, travel agency, airline, or call center.</li><li>Strong spoken and written English.</li><li>Excellent communication, listening, and problem-solving skills.</li><li>Basic knowledge of airline reservations, ticketing, airport codes, and fare rules.</li><li>Good computer skills, including email, online booking systems, CRM software, and Microsoft Office.</li><li>Ability to manage multiple customer cases and work accurately under pressure.</li><li>Willingness to work evening, night, weekend, and holiday shifts when required.</li></ul>Preferred Skills<ul><li>Experience with Duffel, Amadeus, Sabre, Travelport, or another reservation system.</li><li>Knowledge of domestic and international flight routes.</li><li>Experience handling ticket changes, cancellations, exchanges, and refunds.</li><li>Understanding of online payments, failed transactions, and chargebacks.</li><li>Experience selling flights, hotels, travel insurance, or holiday packages.</li><li>Fluency in Urdu and English; additional languages are an advantage.</li></ul>Key Performance Indicators<ul><li>Customer response time</li><li>Customer satisfaction rate</li><li>Case-resolution time</li><li>Booking accuracy</li><li>Booking-conversion rate</li><li>Number of successfully resolved cases</li><li>Complaint and escalation rate</li><li>Compliance with company and supplier procedures</li></ul>Employment DetailsEmployment Type: Full-Time Department: Customer Support / Operations Work Location: Lahore, Pakistan Reporting To: Operations Manager Work Schedule: Night ShiftWork Location: In person

Customer Service Representative (CSR) – Travel Agency

Shafaq n Kami Salon

We are currently seeking a female Calling Agent (CSR) to join our team. As a CSR, you will be the face of our company, responsible for providing exceptional service to our customers and ensuring their satisfaction.Key Responsibilities:<ul><li>Handle inbound and outbound calls professionally, addressing customer inquiries, resolving issues, and providing tailored solutions.</li><li>Collaborate with team members and supervisors to troubleshoot issues and enhance service delivery.</li><li>Assist in upselling and cross-selling products and services, ensuring a seamless customer experience.</li><li>Maintain accurate records of customer interactions and follow-up as required</li></ul>Requirements:<ul><li>Minimum Bachelor&rsquo;s degree.</li><li>At least 2 years of experience in a call center or tel-sales role (preferred).</li><li>Excellent communication skills in English (both written and spoken).</li><li>Ability to manage challenging situations with a positive, solution-oriented approach.</li><li>Proficient in basic computer skills (MS Office, CRM tools).</li><li>Strong multitasking abilities and time management in a fast-paced environment.</li></ul>We offer a competitive salary, commission structure, and a supportive work environment that encourages personal and professional growth.If you are passionate about customer service and sales, we invite you to apply and become part of our dynamic team.To apply, please send us your CV.Best Regards,HR Manager Shafaq n KamiJob Type: Full-timePay: Rs25,000.00 - Rs45,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Tele Sales: 2 years (Required)</li></ul>Work Location: In person

Female Calling Agent CSR

Healthrix

*Job Description**Position:* Tele Sales Representative (B2B)*Timings:* 6 PM to 3 AM*Job Summary*We are looking for a motivated *Tele Sales Representative (B2B)* to generate business opportunities, promote products to wholesale customers, and provide excellent customer support. Fresh graduates with strong communication skills are encouraged to apply.*Key Responsibilities*Make outbound sales calls to prospective B2B clients.Generate and qualify leads for the sales team.Promote company products and services to wholesale customers.Handle customer inquiries and provide timely support.Follow up with prospects to achieve sales targets.Maintain accurate customer records and daily call reports.Coordinate with internal teams to ensure customer satisfaction.*Qualifications*Minimum Bachelor's degree.Minimum 6 month to 1 year experience in B2B sales in US region.Neutral English accent.Excellent communication and interpersonal skills.Strong persuasion and customer service skills.Team player with a positive attitude.Basic MS Office knowledge.*Key Performance Indicators (KPIs):*Maintain 50% call connectivity.Achieve assigned lead generation and sales targets.Ensure timely follow-up and accurate CRM updates.Apply with your updated CV by mentioning position title in subject line:career@healthrixus.comJob Location:<ul><li>Lahore</li><li>Willing to work in night shift </li></ul>Gender:<ul><li>Male-Female</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Tele Sales Representative

visible web

We&rsquo;re Hiring: Customer Sales representative (US Campaign)We are looking for a motivated and confident Customer support representative to join our growing team. In this role, you will be responsible for making outbound calls to US-based businesses, introducing our SEO and digital services, identifying qualified prospects, and supporting the sales pipeline through effective outreach.Important Note: We're not looking for a Digital Marketing Expert. We're specifically looking for Cold Callers with experience in digital marketing campaigns.Office location: PIA Road, Office#10 LahoreJob Type: Full-time | On-siteShift Timing: 6:00 PM &ndash; 3:00 AMSalary: PKR 50,000 &ndash; 70,000 per month + incentivesKey Responsibilities* Make outbound cold calls to US-based businesses to introduce our SEO services* Pitch digital marketing and SEO solutions in a clear and professional manner* Identify interested prospects and qualify potential leads* Build and maintain a pipeline of leads for the closing team* Follow up with prospects through calls and messages to keep them engaged* Accurately update call notes, lead details, and follow-up status in CRM or records* Work towards daily and weekly outreach targets and KPIs* Coordinate with the internal sales team to ensure smooth handover of qualified leadsRequirements* Minimum 6 months to 1 year of experience in SEO cold calling, outreach, or customer communication* Strong verbal communication, persuasion, and active listening skills* Ability to speak confidently with international clients and business owners* Basic understanding of SEO or digital marketing is a plus* Self-motivated, target-driven, and eager to grow in a professional sales environment* Basic computer knowledge and ability to manage lead records or CRM updates* Must be available to work in the night shiftWhat We Offer* Competitive salary package* Performance-based incentives* Full training and guidance* Exposure to the US market and international client communication* Professional and growth-focused work environment* Career progression opportunities within the sales teamPay: From Rs50,000.00 per monthWork Location: In person

Customer sales representative

Markraft

Company DescriptionMashkraft delivers innovative technology solutions to clients who are redefining their industries and business models. The organization is driven by a strong passion for emerging technology trends and their real-world impact. contributing to technology that is actively changing the way people do business.Role DescriptionThis full-time, on-site Call Center Representative (Outbound Sales US) role is based in Lahore. The Call Center Representative will make outbound calls to prospective and existing customers in the US market to promote products and services, qualify leads, and close sales in alignment with company targets. Daily responsibilities include following scripted and non-scripted sales pitches, answering customer questions, handling objections, and recording detailed call notes in the system. The role involves maintaining high levels of customer satisfaction, meeting performance metrics such as call volume and conversion rates, and collaborating with team members and supervisors to improve sales strategies. The representative will also stay current on product knowledge, pricing, and promotional offers to ensure accurate and persuasive communication.Required Skills <ul><li>Strong Customer Satisfaction orientation, including the ability to build trust, handle concerns, and maintain positive relationships.</li><li>Excellent Interpersonal Skills, active listening, and clear verbal communication in English, particularly for US-based customers.</li><li>Solid Computer Literacy, including proficiency with call center software, CRM tools, and standard office applications.</li><li>Ability to work on-site in Lahore, meet sales and performance targets, and adapt to a fast-paced, metric-driven environment.</li><li>Prior experience in international outbound sales or BPO/call center operations is preferred.</li><li>High school diploma or equivalent required; further education in business, marketing, or communication is a plus.</li><li>Willingness to work US shifts and maintain a professional, ethical approach to customer interactions.</li></ul>Qualifications<ul><li>Bachelors Degree / A- Level - Fresh A Level Students are Encouraged to Apply</li><li>Strong English Verbal Skill without Accenet</li><li>Knowledge of CRM tools such as Sakari, Salesforce etc</li><li>Ability to work in pressure</li></ul>Pay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Call Center Agent (Outboud US)

Explore 124+ Csr customer support representative in Lahore this August. Find roles across top companies and apply now to boost your career.