customer service representative Jobs in Karachi

customer service representative

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

sales associate

customer service executive Jobs in Karachi

customer service executive

customer care associate

Idenfo

<div>
 
 Job Title:
 
 Client Outreach Associate
 
 
 
 About Idenfo:
 
 
 
 Idenfo is redefining how the world fights financial crime. We deliver next-gen KYC, AML, and digital onboarding solutions for banks, FinTechs, and regulated businesses. Powered by AI, biometrics, and real-time compliance screening, our SaaS platform makes onboarding faster, smarter, and fraud-proof all while keeping customer journeys seamless.
 
 
 
 About the Role:
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
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 Lead generation across 15 regions with a focus on DNFBP companies (e.g., real estate, gold, audit firms).
 </li>
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 Import and format lead data into Pipedrive CRM.
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 Perform CRM management by cleaning and maintaining accurate records fixing errors, removing duplicates, and validating email IDs and contact details.
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 Tag and organize leads by business type to ensure targeted outreach.
 </li>
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 Conduct market research using online sources (Google, directories, industry databases, etc.) to fill missing information or build new lead databases.
 </li>
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 Execute email outreach campaigns through Pipedrive to targeted leads.
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 Monitor email engagement (opens, clicks, responses) and follow up promptly with leads to maximize conversion opportunities.
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 Conduct sales calls to potential leads, introducing the service, qualifying interest, and addressing initial queries.
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 Schedule product demos for interested leads and hand over qualified leads to the sales team.
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 Coordinate closely with the sales team to track lead progress and status updates.
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 Update lead remarks and move them through the correct stages in Pipedrive.
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 Work with the marketing team to receive content and campaign details for outreach activities.
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 Share end-of-day updates via WhatsApp (e.g., leads added, calls made, tasks completed).
 </li>
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 Maintain clear, professional English communication in all written and verbal interactions with prospects and internal teams.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
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 A/O Levels or Bachelor's degree in Business or a related field (or equivalent experience).
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 Fresh (0) to 1 years of experience in sales consulting or business development.
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 Excellent written and verbal communication skills.
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 Proficiency in English (spoken and written).
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 Strong ability to multi-task, organize, and prioritize work.
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 Ability to use Microsoft Office Suite Proficiently.
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 Female candidates are strongly encouraged to apply.
 
 
 
 </li>
 </ul>
 
 Culture
 
 
 
 We thrive in a fast-paced, innovative, and customer-driven environment. Our culture encourages collaboration, adaptability, and continuous growth. We believe in recognizing and rewarding talent, fostering a space where ideas are valued, and empowering individuals to make an impact.
 
 
 
 People
 
 
 
 Our team is made up of dedicated professionals from diverse backgrounds, all working towards a common goal - delivering excellence to our clients. We encourage proactive problem-solving, ownership, and a strong customer-first mindset.
 
 
 If you're a passionate sales professional who thrives in a consultative and growth-oriented environment, wed love to hear from you! Join Idenfo and be part of our journey to revolutionize compliance solutions.
</div>

Client Outreach Associate

Hiring Talent

We are looking for a Customer Service Representative to join our client's and support their international clients.Experience: 1 to 3 yearsShift: 6:00 PM &ndash; 4:00 AM (Night Shift)Working Type: OnsiteTransport: Pick &amp; Drop ProvidedWhat You&rsquo;ll Do:<ul><li>Handle customer inquiries via phone, email, or chat in a professional and timely manner.</li><li>Provide accurate information and effective solutions to customer issues.</li><li>Maintain a positive, empathetic, and professional attitude toward customers at all times.</li><li>Record and update customer interactions in the system.</li><li>Collaborate with internal teams to ensure customer satisfaction.</li></ul>What We&rsquo;re Looking For:<ul><li>Excellent English communication skills &mdash; both verbal and written.</li><li>Customer-focused mindset with a problem-solving attitude.</li><li>Previous experience in international customer support will be an advantage.</li><li>Ability to multitask, stay organized, and remain calm under pressure.</li></ul>Interested candidates may apply.Job Type: Full-timeApplication Question(s):<ul><li>Do you speak English fluently?</li><li>Are you comfortable working onsite in night shift?</li></ul>Experience:<ul><li>customer service: 1 year (Preferred)</li></ul>Work Location: In person

Customer Service Representative

Avery Dennison

<div>Company Description 
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com. 
Job Description 
ABOUT YOUR ROLE
To ensure that customers are satisfied with the product, and build profitable customer relationships by maintaining a link between customers and the organization. 
YOUR RESPONSIBILITIES WILL INCLUDE:<ul><li>
To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.</li><li>
To timely respond to customer enquiries and requests via all modes of communication.</li><li>
To handle customer complaints according to the Company procedures and service standard.</li><li>
To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.</li><li>
To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).</li><li>
To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.</li><li>
To check the customer order information.</li><li>
To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.</li><li>
To Coordinate with GPD for the new item setup.</li><li>
To Coordinate with finance for new customer account setup along with form and necessary documents.</li><li>
To check the data and release in the system as per customer order forms.</li><li>
To coordinate with the customers in case of data issues like non availability or incorrect.</li><li>
To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.</li><li>
To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.</li><li>
To share the daily dispatch details with the customers.</li><li>
To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).</li><li>
Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.</li><li>
Ensure to follow the SOPs and Business Rules related to the Customer Services Department.</li></ul> 
Qualifications<ul><li> 
Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry</li><li>
Active Listening and Communication skills</li><li>
Empathy and Patience</li><li>
Responsiveness</li><li>
Emotional Intelligence</li><li>
Integrity</li><li>
Analytical skills</li><li>
Grip on Google tools</li><li>
Decision Making skills</li><li>
Time Management</li></ul> 
Additional Information 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.</div>

Sr. Customer Service Officer

BRANDIGO

Hiring a Customer Service Representative to work during USA business hours one weekday off.This role will involve a wide range of responsibilities, including:<ul><li>Respond to customer inquiries via calls, chat, emails, and other communication channels.</li><li>Assist customers with placing orders, tracking laundry pick-up/delivery, billing inquiries, and general service questions.</li><li>Resolve customer issues in a professional and timely manner.</li><li>Collaborate with internal teams (operations, logistics, etc.) to ensure seamless service delivery.</li><li>Maintain accurate records of customer interactions in the CRM system.</li><li>Stay updated on company products, services, and policies to provide accurate information.</li><li>Provide feedback on recurring customer issues to help improve service quality.</li></ul>This position is key to maintaining strong relationships with our clients and ensuring smooth day-to-day operations.Job Type: Full-timePay: Rs60,000.00 - Rs90,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Customer Support Representative

DS Ecommerce Solutions

Job Title: Customer Support RepresentativeCompany: DS E-Com SolutionsLocation: Federal B Area, Karachi, PakistanJob Type: Full-timeJob Timing: 11AM-9PMJob Description:Responsibilities:Verify &amp; Confirm customer orders to ensure accuracy and prevent returns &amp; chargebacks.Interact with customers through phone calls, addressing inquiries, and resolving any issues or complaints promptly.Provide effective solutions to customer queries, delivering a high level of customer satisfaction.Respond to customer comments, messages, and reviews on social media platforms in a professional and timely manner.Perform data entry tasks accurately and maintain up-to-date customer information and order details.Follow up with courier services to track orders and provide customers with timely updates.Collaborate with the team to address escalated issues and provide necessary support.Ensure adherence to company policies and procedures to maintain a high standard of customer service.Requirements:Age between 18 - 25.Minimum of 1 year of experience as a Customer Support Representative in an e-commerce or Shopify store.Excellent verbal and written communication skills in English and Urdu.Strong problem-solving skills and ability to handle customer inquiries effectively.Proficient in using customer support software, social media platforms, and basic data entry tasks.Ability to work efficiently in a fast-paced environment with attention to detail.Resides near Federal B Area, Karachi.Apply with your resume and portfolio to support@discountstorepk.com with &quot;Customer Support Representative&quot; in the subject line and become an integral part of our customer support team.Note: Only shortlisted candidates will be contacted for further steps in the selection process.Job Types: Full-time, FresherPay: Rs20,000.00 - Rs28,000.00 per monthJob Types: Full-time, FresherPay: Rs20,000.00 - Rs28,000.00 per monthWork Location: In person

Hassaan Academy

Job Title: Customer Service Representative &ndash; Quran Teaching ServicesLocation: Korangi Job Type: Full-TimeAbout the Company:Hassaan Academy is a respected provider of Quran teaching services, committed to delivering high-quality religious education to students around the world. Our mission is to promote the understanding and recitation of the Quran through online and in-person teaching sessions. We are seeking a compassionate and dedicated Customer Service Representative to join our team and help us achieve our mission.Job Description:The Customer Service Representative will be the first point of contact for potential and current students and their families. This role requires excellent communication skills, patience, and a deep understanding of the services we provide. The ideal candidate will be empathetic, detail-oriented, and passionate about supporting students in their Quranic education journey.Key Responsibilities:<ul><li>Customer Support: Handle inquiries from prospective students and their families via phone, email, and chat, providing detailed information about our Quran teaching services.</li><li>Enrollment Assistance: Guide students and their families through the enrollment process, helping them select appropriate courses and scheduling classes.</li><li>Issue Resolution: Address and resolve any issues or concerns students or their families may have, ensuring a positive experience.</li><li>Follow-Up: Conduct follow-up communication with students to ensure satisfaction and address any ongoing needs or concerns.</li><li>Scheduling: Assist in coordinating class schedules between students and teachers, ensuring timely and efficient communication.</li><li>Feedback Collection: Collect feedback from students and families to help improve our services.</li><li>Record Keeping: Maintain accurate records of student interactions, enrollment details, and feedback in our customer management system.</li><li>Team Collaboration: Work closely with the teaching staff and management to ensure seamless service delivery and address any operational challenges.</li><li>Promotion: Inform potential customers about any special offers, promotions, or new courses available.</li></ul>Qualifications:<ul><li>Education: High school diploma or equivalent. A degree in Islamic Studies, Education, or a related field is a plus.</li><li>Experience: Previous experience in customer service, preferably in an educational or religious setting.</li><li>Skills:</li><li>Strong verbal and written communication skills.</li><li>Proficiency in using customer service software and CRM systems.</li><li>Ability to manage multiple tasks and prioritize effectively.</li><li>Empathy, patience, and a strong commitment to customer satisfaction.</li><li>Basic understanding of Quranic teachings and Islamic practices.</li><li>Language: Fluency in [Language(s)], with proficiency in Arabic being a strong advantage.</li></ul>Office Location: Main Road Korangi #02 HBL Building 2nd FloorJob Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per month

CSR for Quran Teaching services

SNS Shipping Agency

We are looking for a Customer Service Executive who will handle customer inquiries, resolve issues, and ensure a smooth and positive customer experience. The ideal candidate should have excellent communication skills and a strong customer-first mindset.Key Responsibilities<ul><li>Handle inbound and outbound customer calls, emails, and chat inquiries</li><li>Provide accurate information about products/services</li><li>Resolve customer problems efficiently and professionally</li><li>Maintain customer records in CRM or internal systems</li><li>Follow up with customers to ensure issue resolution</li><li>Coordinate with internal teams (sales, technical, billing)</li><li>Meet performance KPIs (response time, resolution rate, customer satisfaction)</li><li>Escalate complex issues to the supervisor</li></ul>Required QualificationsBachelor's DegreeFreshers can also apply.Age Limit: 19-25Job Type: Full-timeWork Location: In person

CUSTOMER SERVICE EXECUTIVE

Explore 706+ Customer care associate in Karachi this November. Find roles across top companies and apply now to boost your career.

706 customer care associate jobs IN Karachi

Client Outreach Associate

Customer Service Representative

Sr. Customer Service Officer

Customer Support Representative

Customer Support Representative

CSR for Quran Teaching services

CUSTOMER SERVICE EXECUTIVE