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customer care associate

Eplanet Global

Eplanet Global&rsquo;s subsidiary Khaity is on the lookout for a Customer Care Representative to join our growing team at LO. We&rsquo;re seeking a smart, confident, and compassionate individual (preferably female) who can bring exceptional communication skills and a problem-solving mindset to the role.Timings: 10:00 AM &ndash; 7:00 PM Days: Monday to Friday Location: Karachi Type: 3-Month Internship &rarr; Leading to Permanent Role (based on performance) Stipend: PKR 30,000 (during internship)Key Responsibilities:<ul><li>Handle inbound and outbound customer calls</li><li>Respond to queries via WhatsApp, social media, and email</li><li>Manage backend order processing and tracking</li><li>Coordinate with internal teams to resolve complaints and queries</li><li>Follow up with missed calls over the weekends</li></ul>Requirements:<ul><li>1&ndash;2 years of experience in customer care and sales</li><li>Calm, solution-oriented, and empathetic personality</li><li>Confident and professional demeanor</li><li>Fluent in English &amp; Urdu (spoken and written)</li></ul>Job Type: Full-timePay: Rs30,000.00 per monthWork Location: In person

Customer Care Representative (Internship)

Idenfo

<div>
 
 Job Title:
 
 Client Outreach Associate
 
 
 
 About Idenfo:
 
 
 
 Idenfo is redefining how the world fights financial crime. We deliver next-gen KYC, AML, and digital onboarding solutions for banks, FinTechs, and regulated businesses. Powered by AI, biometrics, and real-time compliance screening, our SaaS platform makes onboarding faster, smarter, and fraud-proof all while keeping customer journeys seamless.
 
 
 
 About the Role:
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
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 Lead generation across 15 regions with a focus on DNFBP companies (e.g., real estate, gold, audit firms).
 </li>
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 Import and format lead data into Pipedrive CRM.
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 Perform CRM management by cleaning and maintaining accurate records fixing errors, removing duplicates, and validating email IDs and contact details.
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 Tag and organize leads by business type to ensure targeted outreach.
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 Conduct market research using online sources (Google, directories, industry databases, etc.) to fill missing information or build new lead databases.
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 Execute email outreach campaigns through Pipedrive to targeted leads.
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 Monitor email engagement (opens, clicks, responses) and follow up promptly with leads to maximize conversion opportunities.
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 Conduct sales calls to potential leads, introducing the service, qualifying interest, and addressing initial queries.
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 Schedule product demos for interested leads and hand over qualified leads to the sales team.
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 Coordinate closely with the sales team to track lead progress and status updates.
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 Update lead remarks and move them through the correct stages in Pipedrive.
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 Work with the marketing team to receive content and campaign details for outreach activities.
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 Share end-of-day updates via WhatsApp (e.g., leads added, calls made, tasks completed).
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 Maintain clear, professional English communication in all written and verbal interactions with prospects and internal teams.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
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 A/O Levels or Bachelor's degree in Business or a related field (or equivalent experience).
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 Fresh (0) to 1 years of experience in sales consulting or business development.
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 Excellent written and verbal communication skills.
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 Proficiency in English (spoken and written).
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 Strong ability to multi-task, organize, and prioritize work.
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 Ability to use Microsoft Office Suite Proficiently.
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 Female candidates are strongly encouraged to apply.
 
 
 
 </li>
 </ul>
 
 Culture
 
 
 
 We thrive in a fast-paced, innovative, and customer-driven environment. Our culture encourages collaboration, adaptability, and continuous growth. We believe in recognizing and rewarding talent, fostering a space where ideas are valued, and empowering individuals to make an impact.
 
 
 
 People
 
 
 
 Our team is made up of dedicated professionals from diverse backgrounds, all working towards a common goal - delivering excellence to our clients. We encourage proactive problem-solving, ownership, and a strong customer-first mindset.
 
 
 If you're a passionate sales professional who thrives in a consultative and growth-oriented environment, wed love to hear from you! Join Idenfo and be part of our journey to revolutionize compliance solutions.
</div>

Client Outreach Associate

Sispn Technology

Job Description:SISPN is looking for a Customer Support Representative for it's international students, it's neither a sales nor a targeted based job, candidate must be fluent in English with good communication skills. Initial training will be provided by the supervisor of the department.Job Details:Job Type: On-SiteTiming: Night ShiftLocation: KarachiWorking days: 5(Sat and Sun off)Required Skills:* Fluency in English* Client/customer dealing skills* Good written and verbal communication skills* Emailing skillsWhy SISPN?In SISPN, managers and their employees trust and respect each other and have a shared commitment to both individual and company success.We care about and support our employees while also challenging them to grow with the company.Supporting our best with:* Food* Emergency Medical* Annual increment* Annual paid leaves* Picnic tour* Other benefits as per policy.Who We Are?SISPN provides best online Quran classes which is a fantastic and standard online tutoring academy for both children and adults that teaches the Quran and fundamental Islamic principles.#Hiring #OpenToWork #Job #CustomerSupport #ColdCalling #WarmCalling #jobsearch #Call_Center #InternationalSales #Career #Ibex #USCallingJob Type: Full-timeApplication Question(s):<ul><li>What's your level of English Spoken Language</li><li>What's Your Current/Last Salary?</li><li>What's Your Expected Salary?</li></ul>Work Location: In person

Customer Support

Liberty Books Pvt Ltd

Key Responsibilities:<ul><li>Respond promptly to customer queries via live chat, email, social media, and calls.</li><li>Handle order-related concerns including order status, returns, exchanges, and refunds.</li><li>Coordinate with internal teams (warehouse, logistics, and tech) to resolve customer issues.</li><li>Maintain customer satisfaction through professional and positive communication.</li><li>Track and manage customer feedback and escalate unresolved issues when necessary.</li><li>Assist in updating FAQs, customer communication templates, and feedback reports.</li></ul>&#9989; Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field.</li><li>1&ndash;2 years of experience in a customer service role (preferably in e-commerce).</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving abilities and attention to detail.</li><li>Tech-savvy with the ability to navigate customer service tools and e-commerce platforms.</li><li>Flexible, team-oriented, and customer-focused mindset.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Service Executive - Ecommerce

At-Desk PVT LTD

Job description:<ul><li>Perform tasks to support the customer services department in the UK.</li><li>Managing inbound and outbound calls.</li><li>Following various communication scripts when speaking to a caller.</li><li>Customer engagement through voice, chat and other corresponding platforms.</li><li>Identifying customer needs, answering questions and providing solutions/alternatives.</li><li>Keeping records of all conversations organized</li><li>Improving performance and hit goals.</li><li>Managing customer accounts</li><li>Performing data entry tasks as necessary.</li></ul>Skills Requirement<ul><li>International Call Center Background</li><li>Communication Skills(Speaking English Frequently and Confidently, Good listening skills)</li><li>Multitasking Ability</li><li>Excellent command of computer and internet.</li></ul>Flexible, Adaptable, Creative, Energetic attitude.Monday to Friday, Alternate Saturdays. 1:00pm - 10:00PMLocation : Bahadurabad , Karachi (ON-SITE)Check salary package before applying.Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthExperience:<ul><li>International call center: 1 year (Preferred)</li><li>Customer Service: 1 year (Preferred)</li></ul>Work Location: In person

Customer Support Representative (UK Based Campaign, Calls & Chat)

Ace Marketing

Ace Marketing.Ace Marketing is seeking applicants for the position of &quot;Customer Service Executive&quot; who possess exceptional communication skills, as well as a strong commitment to achieving exemplary standards, excellence, and ongoing personal development. Candidates aiming to be successful should possess an ability to overcome obstacles, be self-motivated, and possess a goal-oriented mindset.We&rsquo;re Offering:- Starting basic salary up to 35,000.- Attendance allowance.- Conveyance allowance.- Uncapped commissions (weekly and monthly).If you are eligible, please consider joining our team:&#10003; Intermediate | O Level | Graduate.&#10003; Fluent in English.&#10003; Fresh/Experienced.&#10003; Young, Energetic, Confident, and Self-Motivated.&#10003; Able to work at night timings.Shift Timings:<ul><li>8:00 Pm to 1:30 Am</li></ul><ul><li>8:00 Pm to 3:30 Am</li></ul>Location: Gulistan-E-JoharJob Types: Full-time, ContractPay: Rs30,000.00 - Rs35,000.00 per monthLanguage:<ul><li>english with fluency (Required)</li></ul>Work Location: In person

Hiring: Customer Calling Agents/ Call Center Executives- Evening Shift

ITAAI

Company DescriptionITAAI is a premier software development and process outsourcing company dedicated to supporting today's agile, technology-driven small and medium enterprises (SMEs) in their accounting, bookkeeping, and finance function outsourcing needs. We understand the challenges faced by SMEs in managing their financial operations efficiently while navigating rapid growth and technological advancements.At ITAAI, we are committed to easing the burden on our clients by providing innovative processes and tools designed to streamline accounting, compliance tasks, and management reporting. Our goal is to empower SMEs to focus on their core business activities while we take care of their financial needs with precision and efficiency.Role DescriptionThis is a full-time on-site role for a Bookkeeping Associate at ITAAI located in Karachi. The Bookkeeping Associate will be responsible for bookkeeping, quality assurance, software testing, using accounting software QuickBooks, Xero.Key Responsibilities:As a member of the ITAAI team, you will play a pivotal role in delivering exceptional service to our clients. Your responsibilities will include:<ul><li>Reviewing processed data to ensure consistency and high quality.</li><li>Entering transactions into accounting solutions and performing basic bookkeeping tasks such transaction categorisation.</li><li>Identifying areas for improvement to improve data extraction and accounting automation application.</li><li>Analysing customer data and providing insights to drive conversion and business growth.</li><li>Interacting with clients to address queries and requests through email and other communication channels.</li></ul>Qualifications<ul><li>Bachelor's degree in Accounting or related field</li><li>Knowledge of Expense Handling and Accounting Journal Entries</li><li>Attention to detail and accuracy</li><li>Strong analytical and problem-solving skills</li><li>Ability to work in a team environment</li><li>Experience with Accounting Software preferred</li></ul>Learning and Benefits:Working with ITAAI provides you the opportunity to take the first step into the growing world of accounting and business management software by learning the following skills.<ul><li>After successful completion of a 6-month Traineeship with ITAAI presents the opportunity for permanent employment as an Associate.</li><li>Crafting software requirement documents to communicate changes effectively.</li><li>Business communication through email correspondence with users and internal teams.</li><li>Manipulating, analyzing, and reporting data in MS Excel and Power BI for.</li><li>Conducting functional testing to ensure product quality.</li><li>Competitive salary package</li></ul>Full Time JobLocation&gt; Karachi, Pakistan.Job Type: Full-timePay: From Rs30,000.00 per monthApplication Question(s):<ul><li>Excel Knowledge</li></ul>Experience:<ul><li>Bookkeeping: 1 year (Preferred)</li></ul>Location:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

Female(MTO)

Explore 569+ Customer care associate in Karachi this September. Find roles across top companies and apply now to boost your career.