customer service representative Jobs in Karachi

customer service representative

customer support executive Jobs in Karachi

customer support executive

customer support

customer support representative Jobs in Karachi

customer support representative

call center agent

customer care associate

Pakpace

An E-commerce Customer Support Associate is responsible for assisting online customers by resolving inquiries, processing orders, handling returns/exchanges, and ensuring a smooth and positive shopping experience. This role involves communication through email, chat, phone, and social media, depending on the company&rsquo;s channels.Key Responsibilities<ul><li>Respond to customer inquiries regarding products, orders, payments, shipping, and returns.</li><li>Assist customers via email, live chat, phone, or social media platforms.</li><li>Process and track orders, refunds, replacements, and cancellations.</li><li>Coordinate with logistics, warehouse, and operations teams to resolve delivery issues.</li><li>Manage customer complaints professionally and provide effective solutions.</li><li>Update customer information and maintain accurate records using CRM or e-commerce platforms.</li><li>Help customers navigate the website and troubleshoot account or payment issues.</li><li>Monitor and escalate system or product issues to relevant departments.</li><li>Ensure high levels of customer satisfaction by providing timely and empathetic support.</li><li>Understand company products and promotions to guide customers effectively.</li><li>Skills &amp; Qualifications</li><li>Strong communication skills (written and verbal).</li><li>Customer-focused mindset with patience and problem-solving ability.</li><li>Familiarity with e-commerce platforms (Shopify, Amazon Seller Central, WooCommerce, etc.) is a plus.</li><li>Basic understanding of order processing, shipping, and return policies.</li><li>Ability to multitask and work in a fast-paced environment.</li></ul>Benefits :<ul><li>Salary: PKR 20,000 &ndash; 30,000</li><li>Career growth and development opportunities</li><li>Innovative and supportive work environment</li></ul>Timings:Monday to Saturday [ 10:00 PM &ndash; 7:00 PM ]Pay: Rs20,000.00 - Rs30,000.00 per monthWork Location: In person

E-Commerce Customer Support (Associate)

Dominant Media Agency

Designation: Customer Support Representative [Female]Location: DHA Phase VII Ext. KarachiJob Timings: Full-Time | 10am to 6pm | Mon-FriExperience: 0-1 YearsJob OverviewWe are looking for a Customer Support Representative to join our growing team. The ideal candidate should be patient, professional, and customer-focused, with strong communication skills. You will be responsible for assisting customers, resolving inquiries, and ensuring a positive experience across all support channels.Key Responsibilities<ul><li>Handle customer inquiries via email, phone, chat, and social media in a timely and professional manner.</li><li>Resolve customer issues, complaints, and questions while maintaining a positive brand image.</li><li>Provide accurate information about products, services, and company policies.</li><li>Maintain detailed records of customer interactions and follow-ups.</li><li>Escalate complex issues to the appropriate team when necessary.</li><li>Collaborate with internal teams to improve customer experience and service processes.</li><li>Monitor common customer issues and provide feedback for service improvement.</li><li>Maintain a high level of professionalism and empathy in all customer interactions.</li></ul>Requirements<ul><li>Currently pursuing or recently completed a degree in Business, Communications, or a related field (preferred but not mandatory).</li><li>Strong verbal and written communication skills.</li><li>Customer-focused mindset with problem-solving abilities.</li><li>Basic computer skills and familiarity with email, CRM tools, or support platforms.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Attention to detail and willingness to learn.</li></ul>Nice to Have<ul><li>Previous experience in customer support or client-facing roles.</li><li>Familiarity with CRM systems or helpdesk tools.</li><li>Experience handling customer interactions on social media platforms.</li><li>Ability to work flexible hours if required.</li></ul>What We Offer<ul><li>Hands-on experience in a professional customer support environment.</li><li>Training, guidance, and mentorship from experienced team members.</li><li>Supportive and collaborative work culture.</li><li>Opportunity for full-time placement based on performance.</li></ul>How to ApplySend your resume and LinkedIn profile link to: dominantmediaagency@gmail.comSubject Line: Customer Support Representative &ndash; [Your Name]Only applications sent via email will be accepted.Job Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Coustumer Support Representative (Female)

CMA CGM

ID: 578931
 
Location: 
Karachi, PK
 
Customer Service Professional Pakistan
 
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
 
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
 Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
 
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
 
Role Overview
 
The Customer Service Professional plays a key role in delivering exceptional customer experience by efficiently managing customer inquiries, requests, and concerns. This role requires clear communication of any service limitations, including costs, delays, or operational constraints, while building and maintaining strong client relationships.
 
Key Responsibilities
 
1. Customer Support & Guidance
 
Provide prompt and effective customer support through phone, email, and live chat.
 
Handle inquiries, concerns, and complaints in a professional and courteous manner.
 
Keep customers informed about the status and resolution of their requests.
 
Support booking teams, VIP/special desks, and stakeholders with guidance on processes, disputes, and customer profiles where applicable.
 
2. Product & Service Knowledge
 
Develop and maintain in-depth knowledge of company products and services.
 
Educate customers on product features, usage, and benefits.
 
Stay updated on new offerings, changes, and service updates.
 
Identify opportunities to promote relevant products and services during interactions.
 
3. Documentation & Reporting
 
Maintain accurate records of customer interactions, feedback, and resolutions.
 
Prepare regular reports (daily, weekly, monthly) and dashboards.
 
Update customer profiles and manage booking amendments as per company guidelines.
 
Monitor invoices, cancellations, and booking changes in compliance with corporate policies.
 
4. Customer Feedback & Insights
 
Collect and analyze customer feedback to identify improvement opportunities.
 
Share actionable insights with management to enhance service quality and customer satisfaction.
 
5. Cross-Functional Collaboration
 
Work closely with Sales, Marketing, Finance, Operations, and Product teams to resolve issues and improve service delivery.
 
6. Problem Resolution
 
Investigate and resolve customer complaints efficiently and effectively.
 
Collaborate with internal teams to implement solutions and ensure customer satisfaction.
 
7. Policy Compliance
 
Ensure adherence to company policies, procedures, and service standards.
 
Educate customers on relevant policies when required.
 
8. Continuous Improvement
 
Contribute to improving customer service processes and operational efficiency.
 
Proactively suggest and implement enhancements where applicable.
 
9. Brand Representation
 
Represent the company in a professional and positive manner.
 
Maintain a customer-centric approach in all interactions.
 
Qualifications & Profile
 
Bachelor’s degree required (Postgraduate qualification preferred).
 Prior experience in the shipping industry is an advantage.
 Strong communication and interpersonal skills (written and verbal English).
 Good understanding of shipping terminology, booking, invoicing, and customer service processes.
 Proactive mindset with strong problem-solving abilities.
 Proficiency in MS Office tools, especially Excel and PowerPoint.
 Knowledge of Bills of Lading, Delivery Orders, and general shipping procedures.
 
Core Competencies
 
Customer Service Orientation
 Attention to Detail & Documentation Accuracy
 Time Management & Organizational Skills
 Integrity & Confidentiality
 Team Collaboration
 
Come along on CMA CGM’s adventure !

Customer Service Professional Pakistan

3DM Solutions

About the Role:3DM Solutions is seeking a Customer Support Representative who is enthusiastic, patient, and has excellent English communication skills. The ideal candidate can work under pressure, stay calm with clients, and provide outstanding support to ensure a positive customer experience.Responsibilities:<ul><li>Handle customer inquiries via phone, email, and chat professionally.</li><li>Provide accurate information about products, services, and company processes.</li><li>Resolve customer issues efficiently while maintaining a calm and positive attitude.</li><li>Maintain detailed records of customer interactions in the CRM system.</li><li>Coordinate with internal teams to ensure timely resolution of client concerns.</li></ul>Requirements:<ul><li>Excellent English communication skills (both written and verbal).</li><li>Ability to work under pressure and manage stressful situations effectively.</li><li>Ability to stay calm, patient, and professional with clients at all times.</li><li>Basic computer literacy and familiarity with customer support tools/CRM systems.</li><li>Strong problem-solving, multitasking, and interpersonal skills.</li></ul>Benefits:<ul><li>Supportive and collaborative work environment.</li><li>Opportunities for professional growth and development.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Support: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Support Representative (Female)

Family Builders & Developers

We are looking for proactive Customer Service Representatives to join our team. In this role, you will interact with clients, address their inquiries, and ensure they have a smooth and positive experience with our company.RESPONSIBILITIES:<ul><li>Communicate with customers through calls, messages, or emails to address their questions and concerns.</li><li>Share clear and accurate details about our projects and services.</li><li>Assist customers in resolving issues while maintaining a professional and friendly tone.</li><li>Build trust and maintain long-term relationships with clients.</li><li>Keep detailed records of all customer interactions using CRM software.</li><li>Work closely with internal teams to ensure timely resolution of customer matters.</li><li>Meet assigned performance and service quality targets.</li></ul>REQUIREMENTS:<ul><li>Strong communication and interpersonal skills.</li><li>Fluency in English and Urdu, with additional regional languages considered a plus.</li><li>Ability to handle challenging situations calmly and effectively.</li><li>Basic understanding of CRM systems or willingness to learn.</li><li>Detail oriented with a customer focused approach.</li><li>Prior experience in customer support or call center roles is preferred; however, candidates with internship experience in sales or other customer centric fields are also encouraged to apply.</li></ul>Job Location: Federal B Area, Karachi, PakistanJob Type: Full-timePay: Rs30,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Service Representative

Telemarketing

The Customer Service Representative (CSR) is responsible for interacting with customers to handle inquiries, resolve complaints, process orders, and provide information about products and services. The CSR ensures a positive customer experience by delivering prompt, accurate, and courteous support.You are the connection between the company and its customers. Your goal is to make sure customers feel heard, valued, and satisfied.Role Includes:<ul><li>Handle calls, messages, and emails</li><li>Resolve client issues promptly</li><li>Maintain client records</li></ul>Perks:<ul><li>Fixed salary + incentives</li><li>Flexible hours</li><li>Skill-building workshops</li><li>Career advancement opportunities</li></ul>Job Types: Full-time, Part-timeLanguage:<ul><li>Fluent in English (Required)</li></ul>Work Location: In person

Customer Service Associate – No Sales, Positive Team

PINNACLE ENTERPRISE

↗ Making ways for some new hires!Pinnacle is looking for outstanding profiles for the Customer Support ExecutivesResponsibilities:<ul><li>Communicate with customers via phone, email, and chat.</li><li>Provide knowledgeable answers to questions about the product, and pricing availability.</li><li>Follow communication procedures, guidelines, and policies.</li><li>Excellent communication and collaboration skills to work effectively within a team.</li><li>Handle customer complaints and provide appropriate solutions and alternatives within the time limits.</li></ul>Qualifications:<ul><li>Fluent in English conversation.</li><li>Must have 2 years of relevant work experience.</li><li>Ability to multi-task, organize, and prioritize work.</li><li>Excellent phone etiquette and excellent verbal, written, and interpersonal skills.</li></ul>Benefits:Health &amp; Life Insurance, EOBI, Performance-based increments, Transportation Allowance, Attendance PerksShift: Evening/ Night (Required)Working Days: 5 daysLocation: DHA Phase 2 Ext, Karachi.Job Type: Full-timePay: Rs60,000.00 - Rs90,000.00 per monthApplication Question(s):<ul><li>Are you fluent in English?</li><li>Please share your salary expectations.</li><li>How many years of experience do you have with International Customer Support?</li><li>Are you available for both evening and night shift?</li></ul>Work Location: In person

International Customer Support Executive

Explore 520+ Customer care associate in Karachi this April. Find roles across top companies and apply now to boost your career.