customer support executive Jobs in Karachi

customer support executive

customer service representative Jobs in Karachi

customer service representative

customer sales representative Jobs in Karachi

customer sales representative

customer support representative Jobs in Karachi

customer support representative

call center representative Jobs in Karachi

call center representative

customer care associate

Ibex

We are seeking a proactive and customer-focused Global Customer Experience Associate to support our international clients. In this role, you will handle customer inquiries via phone, email, or chat, resolve issues efficiently, and deliver a high-quality service experience while maintaining company standards.Key Responsibilities:<ul><li>Respond to customer inquiries in a timely and professional manner</li><li>Resolve complaints and provide accurate information</li><li>Maintain detailed records of customer interactions</li><li>Meet performance and quality targets</li><li>Collaborate with internal teams to ensure customer satisfaction</li></ul>Requirements:<ul><li>Excellent English communication skills (spoken and written)</li><li>Strong problem-solving and interpersonal abilities</li><li>Basic computer proficiency</li><li>Ability to work in a fast-paced environment and night shifts</li></ul>Job Types: Full-time, Contract, Fresher Contract length: 6 monthsPay: Rs65,000.00 - Rs115,000.00 per monthWork Location: In person

Global Customer Experience Associate

Mashreq

<div>
 SERVICE ASSOCIATE (External)
 
 
 Grade &ndash; I
 
 
 Reporting to &ndash; Team leader
 
 
 Job Purpose
 
 
 - To handle and resolve all unstructured and complex complaints in an effective and timely manner for all RBG, SME customers
 
 
 
 - To administer, co-ordinate, monitor and report on the above
 
 
 
 - To perform in-depth and true RCA (root-cause analysis) to get to the bottom of problems impacting our customers
 
 
 
 - To maintain courteous, proactive and resolution oriented relationship with all interacting units/ departments of the bank in order to ensure complete resolution of customer complaints
 
 
 
 - To visibly improve customer satisfaction scores and related survey results through complaint resolution
 
 
 
 Key Result Areas
 
 
 - To develop and maintain optimum level of service quality with external and internal customer by ensuring complaints resolution in reasonable TAT as per SLAs
 
 
 
 - To be the contact point for all internal staff with the core responsibility of resolving customer complaints, which are logged through all touch points - branches, MOL, emails, mails, phone banking and various channels
 
 
 
 - Resolve/escalate all customer complaints assigned within agreed TAT
 
 
 
 - Ensure 100% of the complaints are logged and updated on CRM before, during and after resolution.
 
 
 
 - Maintain a strong follow-up with other units in order to ensure complete, proactive and accurate resolution of customer complaints.
 
 
 
 - Identify systemic issues or problems and raise concerns that are identified as part of root cause analysis
 
 
 
 - Maintain and track Technology issues and mass incidents reported
 
 
 
 - Contribute towards process and quality improvement within the bank by highlighting recurring issues and investigating root causes. Provide constructive feedback on service quality aspects through first hand observations.
 
 
 
 - Work to exceed the service standards and indicators and be individually responsible for prompt reporting of the same on an ongoing basis.
 
 
 
 - Participate in identifying opportunities, analyzing the root cause of problems and resolve them permanently in coordination with the process/product owners and review/ measure improvement in process/product
 
 
 
 
 - Contribute towards team building and create positive energy to boost team&rsquo;s productivity
 
 
 
 Knowledge, Skills and Experience
 
 
 - Should be proactive and customer focused without compromising the bank&rsquo;s interest. Courteous and respectful in communication
 
 
 
 - Excellent inter-personal and communication skills (written and oral) &ndash; English and Arabic
 
 
 
 - Excellent analytical skills to enable resolution of complex problems and address through root cause analysis permanently.
 
 
 
 - Advanced skill in Microsoft Excel and PowerPoint
 
 
 
 - Thorough knowledge of features and benefits of all products and services of the bank
 
 
 
 - Good organizational skills with ability to perform as a team player.
 
 
 
 - Ability to work under pressure, result oriented, ability to multi-task &amp; adapt to change
 
 
 
 - Possess positive attitude &amp; willingness to learn &amp; take ownership
 
 
 
 - Actively looking for ways to improve processes
 
 
 
 - 1 &ndash; 5 years complaints handling experience in banking
 
 
 
 - Graduate
</div>

Service Associate, CCU.MGN Pak - CXC - Customer Care Unit.Client Experience and Conduct Group-PAKCOE

Ibex Pakistan

Join the Global Team at ibex Pakistan!Are you passionate about helping people and ready to build a career in customer service? ibex Pakistan is hiring energetic and driven individuals for the role of Global Customer Support Associate. If you thrive in a fast-paced environment and love connecting with people from around the world, this opportunity is for you!What You&rsquo;ll Be Doing<ul><li>Engage with international customers through calls and live chat</li><li>Deliver accurate, helpful information about products and services</li><li>Resolve customer concerns with confidence, empathy, and efficiency</li><li>Manage and update customer details in CRM systems</li><li>Achieve performance goals while maintaining top-quality service</li><li>Collaborate with internal teams to resolve complex queries</li><li>Create positive experiences that leave customers satisfied and valued</li></ul>What We&rsquo;re Looking For<ul><li>O/A Levels or a Bachelor&rsquo;s degree</li><li>Excellent English communication skills (spoken and written)</li><li>A proactive mindset and ability to work independently</li><li>Strong problem-solving skills and adaptability</li></ul>What&rsquo;s in It for You?<ul><li>Company-provided transport for convenience</li><li>Opportunity to secure permanent employment</li><li>Clear career growth pathways within a rapidly expanding organization</li><li>A vibrant, supportive, and professional work environment</li></ul>Step into a role where your voice matters, your growth is supported, and your career can go global with ibex PakistanJob Type: Full-timePay: From Rs100,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working night shifts (including late-night hours)? because nights shift are compulsory over here and we don't provide afternoon and morning shifts</li></ul>Education:<ul><li>Intermediate (Required)</li></ul>Language:<ul><li>fluent english (Required)</li></ul>Work Location: In person

US-Based Customer Service Representative

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Success Specialist

RTW Creation

Job Title:Customer Service Representative (CSR) &ndash; MaleLocation:Plot No. C-144, Sector-6F, Korangi Town, KarachiJob Summary:The Customer Service Representative will serve as the primary point of contact between the company and its customers. The CSR will handle inquiries, process orders, resolve complaints, and provide information about the company&rsquo;s ladies&rsquo; handbags and accessories. The role requires attention to detail, strong communication skills, and professionalism in dealing with customers.Key Responsibilities:<ul><li>Client Engagement:</li><li>Act as the primary point of contact for customer queries via telephone and chat.</li><li>Order Administration:</li><li>Coordinate with customers and the logistics department to ensure timely order delivery.</li><li>Complaint Resolution:</li><li>Address and resolve customer grievances effectively, maintaining high standards of customer satisfaction.</li><li>Documentation &amp; Reporting:</li><li>Maintain accurate records of customer interactions, orders, and feedback for analysis and quality improvement.</li><li>Efficiently manage records of customers and courier companies using Excel or other relevant software.</li></ul>Qualifications &amp; Skills:<ul><li>Minimum: High School Diploma / Intermediate (12th grade)</li><li>Diploma or certification in Customer Service or Office Management is a plus</li><li>Prior experience in customer service</li><li>Exceptional verbal and written communication skills in English</li><li>Strong problem-solving, critical thinking, and conflict-resolution abilities</li><li>Proficiency in MS Office; knowledge of CRM software is advantageous</li></ul>Attributes &amp; Competencies:<ul><li>Customer-centric mindset with a professional demeanor</li><li>Detail-oriented, organized, and able to handle high-pressure situations</li></ul>Salary Range:PKR 35,000 &ndash; 45,000 per month (depending on experience and qualifications)Pay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Service Representative (CSR) – Male

Premio Travel and Tours

Job Description: We are looking for a motivated Customer Support Specialist to join our team. The role involves handling customer calls, assisting with inquiries, and supporting sales activities while providing excellent customer service.Responsibilities:<ul><li>Handle inbound and outbound customer calls</li><li>Assist customers with product information and support</li><li>Promote products and help generate sales</li><li>Resolve customer issues in a professional manner</li><li>Maintain records of customer interactions</li></ul>Requirements:<ul><li>Good communication skills</li><li>Ability to handle customer calls confidently</li><li>Basic computer knowledge</li><li>Sales experience is a plus</li><li>Positive and customer-focused attitude</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Specialist

Pakpace

We are seeking a dedicated and customer-focused Customer Support Executive to assist customers with inquiries, resolve complaints, and provide accurate information about our products and services. The ideal candidate should have excellent communication skills and a problem-solving mindset.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner</li><li>Identify customer needs and provide appropriate solutions</li><li>Handle complaints and escalate complex issues to the relevant department when necessary</li><li>Maintain detailed records of customer interactions and transactions</li><li>Follow up with customers to ensure issue resolution</li><li>Provide product and service information to customers</li><li>Meet performance targets such as response time and customer satisfaction ratings</li><li>Maintain a positive and empathetic attitude toward customers at all times</li></ul>Requirements:<ul><li>Proven experience in customer service or a similar role (preferred)</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving abilities</li><li>Ability to handle pressure and manage multiple tasks</li><li>Basic computer knowledge and familiarity with CRM systems</li><li>High school diploma or Bachelor&rsquo;s degree (preferred)</li></ul>Skills:<ul><li>Communication skills</li><li>Active listening</li><li>Patience and empathy</li><li>Time management</li><li>Conflict resolution</li><li>Teamwork</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs20,000.00 - Rs30,000.00 per monthWork Location: In person

E-Commerce ( Customer Support )

Explore 620+ Customer care associate in Karachi this March. Find roles across top companies and apply now to boost your career.