customer success specialist Jobs in Karachi

customer success specialist

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

associate, client delivery Jobs in Karachi

associate, client delivery

chat support agent

customer care associate

HR Ways

Job Description:Hiring Customer Support Representative - Onsite in KarachiAbout Client Company:﻿Leading Software Development and IT Solution Provider in Pakistan.Job Description:Key Responsibilities:<ul><li>Respond to customer inquiries through phone, email, chat, tickets, or CRM platforms.</li><li>Understand customer concerns and provide clear, professional, and timely responses.</li><li>Guide customers through product features, account setup, login issues, service usage, and basic troubleshooting.</li><li>Maintain a positive customer experience by showing empathy, patience, and ownership.</li><li>Document customer interactions, issues, and resolutions accurately in the CRM or support system.</li><li>Follow up with customers to ensure their issue has been resolved.</li><li>Escalate complex issues to the relevant technical, operations, or product teams.</li><li>Support onboarding of new customers and help them understand how to use the platform effectively</li></ul>Requirements:<ul><li>Excellent English communication skills (both spoken &amp; written) &ndash; mandatory</li><li>Must be fluent and able to handle different accents confidently</li><li>Experience in a software house and selling websites/mobile applications is a plus (not required)</li><li>Strong interpersonal and communication skills</li><li>Training will be provided for the right candidates.</li></ul>Other Details:Working Timings: 3:00PM -10:30PMWorking Days: Mon-Fri (Alternate Saturdays On)Work Mode: Full Time OnsiteLocation: Block 2 P.E.C.H.S., KarachiWork Location: In person

Customer Support Representative

ibex. Pakistan

<div>
 ibex. Pakistan currently have a job opening for the role of Customer Success Specialist in Karachi. In this role, you will be representing top international companies and provide customer support to their US-based customers. You will be responsible for handling a large number of incoming calls/chats for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have excellent English and communication skills, communicate professionally and multitask effectively. They should be discrete while handling sensitive and be passionate about providing world-class customer support.
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 The role is a full-time, on-site in one of ibex. office&rsquo;s in Karachi 5 working days, from Monday to Friday, with weekends off
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls or chats from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s policies and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
 </li>
 <li>
 Excellent written and verbal communication skills in English is also a must
 </li>
 <li>
 Candidates must possess a clear American accent to easily explain and help the customer base in US
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 <li>
 Fresh graduates looking for fresh jobs in Karachi are encouraged to apply
 </li>
 </ul>
</div>

Customer Success Specialist

10Pearls

<div><h4 class="jobSectionHeader">Company Overview 
 
10Pearls is an end-to-end digital technology services partner helping businesses utilize technology as a competitive advantage. We help our customers digitalize their existing business, build innovative new products, and augment their existing teams with high performance team members. Our broad expertise in product management, user experience/design, cloud architecture, software development, data insights and intelligence, cyber security, emerging tech, and quality assurance ensures that we are delivering solutions that address business needs. 10Pearls is proud to have a diverse clientele including large enterprises, SMBs and high growth startups. We work with clients across industries, including healthcare/life sciences, education, energy, communications/media, financial services, and hi-tech. Our many long-term, successful partnerships are built upon trust, integrity and successful delivery and execution.</h4>
Role
We are looking for a DevOps Support Consultant to join our 24/7 support operations team. This role requires strong communication skills, basic cloud platform knowledge (Azure/AWS), and familiarity with monitoring tools and CI/CD pipelines. The ideal candidate should be proactive in troubleshooting issues, maintaining system availability, and ensuring smooth cloud infrastructure operations.
Responsibilities<ul><li>
Provide 24/7 support to the customer within the night shift</li><li>
Monitor cloud-based systems and applications to ensure high availability, performance, and reliability.</li><li>
Troubleshoot and resolve infrastructure and application-related issues.</li><li>
Work with Linux and Windows environments, including basic server and database administration.</li><li>
Collaborate with platform owners to identify and implement monitoring requirements.</li><li>
Maintain and enhance CI/CD pipelines to support deployment automation.</li><li>
Assist in log analysis and incident management for system stability.</li><li>
Follow best practices in DevOps.</li><li>
Stay updated on emerging cloud technologies and monitoring solutions.</li></ul> 
Required Skills<ul><li>
Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field.</li><li>
2+ years of experience in a DevOps support/monitoring role.</li><li>
Basic hands-on experience with Azure or AWS cloud services.</li><li>
Good understanding of monitoring tools (e.g., CloudWatch, Prometheus, Grafana)</li><li>
Basic knowledge of CI/CD pipelines and Git version control.</li><li>
Understanding of scripting (PowerShell, Bash, or Python) is a plus.</li><li>
Strong analytical and troubleshooting skills.</li><li>
Excellent English communication skills (both written and verbal).</li><li>
Ability to work in Rotational shifts, including nights and weekends.</li><li>
AWS/Azure certifications (Associate/Professional level) are a plus.</li></ul>
Shift: Night Shift ( 8pm - 8am )
EZB92pb80X</div>

DevOps Support Consultant - Night Shift

Eplanet Global

Data Entry / Video Annotation AssociateLocation: Bahadurabad, KarachiResponsibilities:Perform data entry and back-office operations Video annotation tasks (preferred experience) Work in rotational shifts 5 working days per week (weekly offs on weekdays)Requirements:Basic English communication skills Experience in Data Entry, Back Office, or Video Annotation Good command of MS Office Flexible to work in rotational shiftsSalary: 32K + Performance Bonus (up to 10K)Send your resume at wajiha.hayat@eplanetglobal.com by mentioning the position inPay: Rs42,000.00 per monthWork Location: In person

Data Entry / Video Annotation Associate

Springs stores Pvt ltd

As a GRO at our caf&eacute;, you&rsquo;ll handle guest interactions, manage reservations, and resolve concerns with professionalism and care.Location: DHA, Karachi.Key Responsibilities:<ul><li>Welcome and greet guests warmly upon arrival.</li><li>Assist with check-in and check-out processes.</li><li>Handle guest inquiries, requests, and complaints promptly and professionally.</li><li>Maintain accurate guest records and preferences.</li><li>Ensure the lobby/reception area is clean and presentable.</li><li>Promote services, amenities, and special offers.</li><li>Follow up with guests during and after their stay for feedback.</li></ul>Requirements:<ul><li>1&ndash;2 years&rsquo; experience in hospitality or customer service (caf&eacute; or restaurant preferred).</li><li>Excellent English communication and interpersonal skills.</li><li>Pleasant personality with a customer-first attitude</li><li>Flexible to work in shifts, weekends, and holidays.</li></ul>Work Location: In person

GRO for Cafe (Female)

The Plum Tree Group

<div>Nature: Onsite 
Location: Karachi &ndash; Shahre Faisal 
Job Type: Full-Time 
Shift: Evening (06:30 PM - 02:30 AM) 
 (06:30 PM - 12:00 AM) - For Females Only 
 
About Us: 
The Plum Tree Group is an award-winning interactive agency dedicated to designing, building, and bringing to market customized, memorable, and meaningful digital products, solutions, and experiences. Since 2006, we&rsquo;ve helped over 300 start-ups and Fortune 500 clients grow their online businesses. We focus on Information Technology, Business Process Outsourcing, Marketing and Communications, Consulting, and Micro Venture Support Services. Our team is a certified partner with several leading platforms powering digital transformation, including Salesforce, Velocity, Shopify, Google Partner, and the AWS Partner Network, among others. 
As we expand our local team, we&rsquo;re looking for an energetic and highly organized HR &amp; Operations Associate. 
 
Job Description: 
As a People &amp; Culture Specialist at The Plum Tree Group, you will play a vital role in supporting our HR and operations teams, ensuring smooth and efficient processes across the company. You will be responsible for managing internal HR databases, assisting in recruitment activities, coordinating interviews, and maintaining employee documentation. Additionally, you will help organize company events and contribute to improving operational workflows. This is an excellent opportunity for individuals looking to gain hands-on experience in HR and operations within a fast-paced, global digital agency. If you&rsquo;re proactive, adaptable, and eager to develop your skills in HR, operations, and business management, we&rsquo;d love to have you on board. 
 
Key Responsibilities:<h3 class="jobSectionHeader">
HR Responsibilities</h3><ul><li>
Maintain and update internal HR databases with accurate employee information (contact details, documents, onboarding forms, etc.)</li><li>
Assist in screening resumes and application forms for ongoing hiring needs</li><li>
Schedule, coordinate, and confirm interviews with candidates across multiple teams</li><li>
Post &amp; update company's official LinkedIn page</li><li>
Assist with preparing HR documents such as offer letters, onboarding kits, and policy acknowledgments</li><li>
Support new hire onboarding formalities and orientation activities</li><li>
Help distribute and educate employees on company policies (digitally and physically)</li></ul><h3 class="jobSectionHeader">
Operations Responsibilities:</h3><ul><li>
Coordinate daily administrative and operational tasks to support HR and department leads</li><li>
Assist in organizing company-wide events, training sessions, and career fairs</li><li>
Maintain documentation related to operations, attendance, and office processes</li><li>
Support cross-functional teams by ensuring smooth communication and task coordination</li><li>
Contribute to process improvements and operational efficiency initiatives</li></ul> 
Requirements:<ul><li>
Bachelor&rsquo;s Degree in Business Administration, Human Resources, Psychology or a related field</li><li>
Strong command of MS Office (Excel, PowerPoint, Word) and Google Suite (Docs, Sheets, Slides)</li><li>
Basic understanding of HR processes and full-cycle recruitment</li><li>
Organizational and time-management skills</li><li>
Excellent written and verbal communication</li><li>
Ability to work in a fast-paced, multicultural environment</li><li>
Eagerness to learn, grow, and take on increasing responsibility</li></ul> 
Preferred Attributes:<ul><li>
Proactive &amp; Detail-Oriented: Ability to take initiative and manage multiple tasks with precision.</li><li>
Strong Communication Skills: Comfortable interacting with diverse teams and candidates, both written and verbal.</li><li>
Adaptable &amp; Flexible: Able to quickly adjust to changing priorities or business needs.</li><li>
Team Player: Willing to collaborate with various departments and stakeholders to achieve company-wide goals.</li><li>
Continuous Learner: Eagerness to stay up to date with industry trends, new tools, and best practices in HR and operations management.</li></ul> 
What We Offer:<ul><li>
Comprehensive compensation package (base + commission).</li><li>
Pick and Drop (For Females Only).</li><li>
A fun, entrepreneurial start-up environment.</li><li>
Mentoring and coaching in an environment that provides support to help you succeed.</li><li>
Paid leaves.</li><li>
Health Insurance.</li><li>
Employee perks.</li><li>
A diverse and international team.</li><li>
An entrepreneurial environment with room for growth.</li><li>
Ongoing professional training and mentorship.</li><li>
Career growth opportunities in a global &amp; innovative company.</li><li>
A collaborative and results-driven team culture.</li></ul> 

NOTE: Salary commensurate with experience. 
 
How to Apply: 
Apply directly or send your resume and a short cover letter to saadali@plumtreegroup.net with the subject: HR &amp; Operations Associate.
LgViwBWdtp</div>

People & Culture Specialist

Oraan

<div>
 
 Location:
 
 Karachi
 
 
 Department:
 
 Finance
 
 
 About the Role
 
 We are looking for a detail-oriented Finance Associate to support day-to-day financial operations and ensure accuracy across accounting, treasury, and reporting processes. This role requires someone who can manage financial records, coordinate payments, and support audits while maintaining strong financial discipline and compliance.
 
 
 What You&rsquo;ll Own
 
 
 Accounting &amp; Financial Reporting
 
 
 <ul>
 <li>
 Record and maintain financial transactions in QuickBooks Online (QBO).
 </li>
 <li>
 Post journal entries and maintain accurate financial records.
 </li>
 <li>
 Prepare financial reports and support month-end and year-end closing activities.
 
 
 </li>
 </ul>
 
 Accounts Payable &amp; Reconciliations
 
 
 <ul>
 <li>
 Oversee vendor payment processing and ensure proper documentation.
 </li>
 <li>
 Manage monthly payout processing including GL entries and reconciliations.
 </li>
 <li>
 Perform bank reconciliations and resolve any discrepancies.
 
 
 </li>
 </ul>
 
 Treasury Management
 
 
 <ul>
 <li>
 Support daily treasury operations and monitor cash flow.
 </li>
 <li>
 Coordinate with internal teams to forecast monthly fund requirements.
 </li>
 <li>
 Liaise with banks for fund transfers and treasury transactions.
 
 
 </li>
 </ul>
 
 Audit &amp; Compliance
 
 
 <ul>
 <li>
 Coordinate with external auditors and provide required documentation.
 </li>
 <li>
 Prepare year-end financial schedules and supporting records.
 </li>
 <li>
 Address audit queries and ensure timely resolution of observations.
 
 
 
 </li>
 </ul>
 Who You Are
 
 <ul>
 <li>
 1&ndash;3 years of experience in finance, accounting, or related roles.
 </li>
 <li>
 Strong understanding of accounting principles and financial processes.
 </li>
 <li>
 Experience using accounting tools such as QuickBooks or similar systems.
 </li>
 <li>
 Strong attention to detail with good analytical and reconciliation skills.
 </li>
 <li>
 Organized, reliable, and able to manage multiple deadlines.
 </li>
 <li>
 Comfortable working in a fast-paced, collaborative environment.
 
 
 </li>
 </ul>
</div>

Finance Associate

Explore 128+ Customer care associate in Karachi this August. Find roles across top companies and apply now to boost your career.