customer support executive Jobs in Karachi

customer support executive

chat support agent

chat support specialist (e-commerce) Jobs in Karachi

chat support specialist (e-commerce)

customer success specialist Jobs in Karachi

customer success specialist

customer support

customer care associate

PINNACLE ENTERPRISE

Pinnacle is looking for outstanding profiles for the Customer Support ExecutivesResponsibilities:<ul><li>Communicate with customers via phone, email, and chat.</li><li>Provide knowledgeable answers to questions about the product, and pricing availability.</li><li>Follow communication procedures, guidelines, and policies.</li><li>Excellent communication and collaboration skills to work effectively within a team.</li><li>Handle customer complaints and provide appropriate solutions and alternatives within the time limits.</li></ul>Qualifications:<ul><li>Fluent in English conversation.</li><li>Must have 3 years of relevant work experience.</li><li>Ability to multi-task, organize, and prioritize work.</li><li>Excellent phone etiquette and excellent verbal, written, and interpersonal skills.</li></ul>Benefits:Health &amp; Life Insurance, EOBI, Performance-based increments, Transportation Allowance, Attendance PerksShift: Evening/ Night (Required)Working Days: 5 daysLocation: DHA Phase 2 Ext, Karachi.Job Type: Full-timeApplication Question(s):<ul><li>Are you fluent in English?</li><li>Please share your salary expectations.</li><li>How many years of experience do you have with International Customer Support?</li><li>Are you available for both evening and night shift?</li></ul>Work Location: In person

International Customer Support Executive (Female)

Careem

<div><div>Careem is building the Everything App for the greater Middle East &mdash; making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people&rsquo;s lives and build an awesome organisation that inspires.
 
Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region&rsquo;s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.
We&rsquo;re now entering our next chapter &mdash; one powered by AI. We&rsquo;re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it&rsquo;s streamlining operations, enhancing customer experience, or reimagining internal systems &mdash; we want people who can make Careem work smarter and move faster. 
</div>
<div></div><div><div>About the role
 
 
At Careem, we are revolutionizing the way customers access everyday essentials. Our Shops team is dedicated to providing seamless delivery experiences from supermarkets, florists, pharmacies, and more through our marketplace. We work closely with our partners to ensure they are equipped with the tools and support needed to succeed. As an Operations Associate, you will play a crucial role in ensuring operational efficiency, partner satisfaction, and a top-tier customer experience. 
 
 
</div><div></div><div>What You'll Do
</div><ul><li>Support Operational Performance: Assist in monitoring key operational metrics such as order fulfilment, stock availability, and merchant response times to ensure a smooth experience for customers and partners.</li>
<li>Partner Assistance &amp; Relationship Management: Act as a key point of contact for merchants, providing guidance on processes, addressing their concerns, and ensuring they have the necessary support.</li>
<li>Inventory &amp; Assortment Oversight: Help maintain accurate item listings and stock availability to reduce out-of-stock issues and enhance customer satisfaction.</li>
<li>Promotions &amp; Campaign Coordination: Support merchants in implementing promotions and discounts on time to maximize sales opportunities.</li>
<li>Quality &amp; Accuracy Maintenance: Ensure that partner catalogs are kept up to date with correct product details, pricing, and availability.</li>
<li>Merchant Support: Guide Merchants through the use of Careem&rsquo;s internal tools and systems to improve their order management and operational efficiency.</li>
<li>Order Flow Improvement: Work with partners to identify potential delays and suggest improvements to streamline their processes.</li>
<li>Team Collaboration: Work closely with internal teams, including logistics, commercial, and customer support, to ensure smooth day-to-day operations and resolve challenges effectively.</li>
</ul><div></div><div>What You'll Need
</div><ul><li>Analytical Mindset: Ability to read and interpret data, draw insights, and make data-driven decisions to improve performance.</li>
<li>Customer &amp; Partner Focus: Strong relationship management skills with a partner-first approach to resolving issues.</li>
<li>Technical Proficiency: Comfortable working with internal dashboards, Excel/Google Sheets, and CRM tools. SQL knowledge is a plus.</li>
<li>Problem-Solving Skills: Ability to identify pain points in vendor operations and implement actionable solutions.</li>
<li>Excellent Communication: Ability to interact with vendors professionally and guide them through operational processes.</li>
<li>Agility &amp; Adaptability: Ability to work in a fast-paced environment, manage multiple tasks, and adapt to changing business needs.</li> 
</ul>What we&rsquo;ll provide you
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
<ul><li>Work and learn from great minds by joining a community of inspiring colleagues.</li>
<li>Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.</li>
<li>Explore new opportunities to learn and grow every day.</li>
<li>Work 4 days a week in office &amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)</li>
<li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li></ul></div></div>

Operations Coordinator

Stifftech Solutions Private Limited

Somi Care is looking for a highly driven individual who can build operations from the ground up, establish strong service partnerships, develop B2B relationships, manage logistics, and ensure exceptional customer experiences across all Somi Care servicesResponsibilities:<ul><li>Identify, evaluate, and onboard service partners for home cleaning, sofa cleaning, carpet cleaning, and alteration services.</li><li>Negotiate partnership agreements and ensure service quality standards are maintained.</li><li>Conduct regular partner performance reviews and replace underperforming partners when necessary.</li><li>Ensure all services are delivered under Somi Care branding and customer experience standards.</li><li>Coordinate with sister companies for laundry, dry cleaning, and shoe care services.</li><li>Manage order flow, pickups, deliveries, and turnaround times.</li><li>Monitor service quality and customer satisfaction across all service categories.</li><li>Set up and manage delivery and service fleets, including route planning and vehicle maintenance.</li><li>Monitor operational costs, fuel consumption, and fleet documentation.</li><li>Ensure uninterrupted service delivery through effective contingency planning.</li><li>Manage physical brand presence, including uniforms and vehicles.</li></ul>What we're looking forMust-have:<ul><li>3 years experience in operations, vendor/partner management, field sales, or service business development in Karachi.</li><li>Strong vendor negotiation skills and ability to structure agreements that protect quality and margins.</li><li>People leadership: able to earn the trust of field teams, delivery staff, and service partners without micromanaging.</li><li>Commercial sense: understands cost-per-job, partner margins, and profitability drivers.</li><li>Brand sensibility: understands premium service experience design and packaging.</li><li>Proficient with WhatsApp Business, Google Sheets/Excel, and at least one operations or task management tool.</li><li>Own transport and ability to travel across Karachi daily.</li></ul>Pay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

Business Head- Ops and Marketing

The Plum Tree Group

<div>Nature: Onsite 
Location: Karachi &ndash; Shahre Faisal 
Job Type: Full-Time 
Shift: Evening (06:30 PM - 02:30 AM) 
 (06:30 PM - 12:00 AM) - For Females Only 
 
About Us: 
The Plum Tree Group is an award-winning interactive agency dedicated to designing, building, and bringing to market customized, memorable, and meaningful digital products, solutions, and experiences. Since 2006, we&rsquo;ve helped over 300 start-ups and Fortune 500 clients grow their online businesses. We focus on Information Technology, Business Process Outsourcing, Marketing and Communications, Consulting, and Micro Venture Support Services. Our team is a certified partner with several leading platforms powering digital transformation, including Salesforce, Velocity, Shopify, Google Partner, and the AWS Partner Network, among others. 
As we expand our local team, we&rsquo;re looking for an energetic and highly organized HR &amp; Operations Associate. 
 
Job Description: 
As a People &amp; Culture Specialist at The Plum Tree Group, you will play a vital role in supporting our HR and operations teams, ensuring smooth and efficient processes across the company. You will be responsible for managing internal HR databases, assisting in recruitment activities, coordinating interviews, and maintaining employee documentation. Additionally, you will help organize company events and contribute to improving operational workflows. This is an excellent opportunity for individuals looking to gain hands-on experience in HR and operations within a fast-paced, global digital agency. If you&rsquo;re proactive, adaptable, and eager to develop your skills in HR, operations, and business management, we&rsquo;d love to have you on board. 
 
Key Responsibilities:<h3 class="jobSectionHeader">
HR Responsibilities</h3><ul><li>
Maintain and update internal HR databases with accurate employee information (contact details, documents, onboarding forms, etc.)</li><li>
Assist in screening resumes and application forms for ongoing hiring needs</li><li>
Schedule, coordinate, and confirm interviews with candidates across multiple teams</li><li>
Post &amp; update company's official LinkedIn page</li><li>
Assist with preparing HR documents such as offer letters, onboarding kits, and policy acknowledgments</li><li>
Support new hire onboarding formalities and orientation activities</li><li>
Help distribute and educate employees on company policies (digitally and physically)</li></ul><h3 class="jobSectionHeader">
Operations Responsibilities:</h3><ul><li>
Coordinate daily administrative and operational tasks to support HR and department leads</li><li>
Assist in organizing company-wide events, training sessions, and career fairs</li><li>
Maintain documentation related to operations, attendance, and office processes</li><li>
Support cross-functional teams by ensuring smooth communication and task coordination</li><li>
Contribute to process improvements and operational efficiency initiatives</li></ul> 
Requirements:<ul><li>
Bachelor&rsquo;s Degree in Business Administration, Human Resources, Psychology or a related field</li><li>
Strong command of MS Office (Excel, PowerPoint, Word) and Google Suite (Docs, Sheets, Slides)</li><li>
Basic understanding of HR processes and full-cycle recruitment</li><li>
Organizational and time-management skills</li><li>
Excellent written and verbal communication</li><li>
Ability to work in a fast-paced, multicultural environment</li><li>
Eagerness to learn, grow, and take on increasing responsibility</li></ul> 
Preferred Attributes:<ul><li>
Proactive &amp; Detail-Oriented: Ability to take initiative and manage multiple tasks with precision.</li><li>
Strong Communication Skills: Comfortable interacting with diverse teams and candidates, both written and verbal.</li><li>
Adaptable &amp; Flexible: Able to quickly adjust to changing priorities or business needs.</li><li>
Team Player: Willing to collaborate with various departments and stakeholders to achieve company-wide goals.</li><li>
Continuous Learner: Eagerness to stay up to date with industry trends, new tools, and best practices in HR and operations management.</li></ul> 
What We Offer:<ul><li>
Comprehensive compensation package (base + commission).</li><li>
Pick and Drop (For Females Only).</li><li>
A fun, entrepreneurial start-up environment.</li><li>
Mentoring and coaching in an environment that provides support to help you succeed.</li><li>
Paid leaves.</li><li>
Health Insurance.</li><li>
Employee perks.</li><li>
A diverse and international team.</li><li>
An entrepreneurial environment with room for growth.</li><li>
Ongoing professional training and mentorship.</li><li>
Career growth opportunities in a global &amp; innovative company.</li><li>
A collaborative and results-driven team culture.</li></ul> 

NOTE: Salary commensurate with experience. 
 
How to Apply: 
Apply directly or send your resume and a short cover letter to saadali@plumtreegroup.net with the subject: HR &amp; Operations Associate.
LgViwBWdtp</div>

People & Culture Specialist

TalentPop App

<div>
 
 About Us
 
 
 
 At TalentPop App, we believe e-commerce support is more than just managing orders &mdash; it&rsquo;s about creating a smooth and enjoyable shopping experience for every customer. We&rsquo;re looking for detail-oriented, resourceful, and proactive individuals who can help us manage TikTok Shop operations while delivering exceptional customer support, all from the comfort of home.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Manage customer interactions via TikTok Shop, chat, email, or phone, ensuring prompt and accurate responses
 </li>
 <li>
 Assist with product inquiries, order processing, tracking, returns, and issue resolution
 </li>
 <li>
 Monitor and update product listings, inventory, and order status in the TikTok Shop system
 </li>
 <li>
 Collaborate with internal teams to ensure smooth operations and positive customer experiences
 </li>
 <li>
 Stay informed on TikTok Shop policies, trends, and tools to optimize store performance
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive pay with annual performance-based increases
 </li>
 <li>
 Paid time off so you can take care of yourself
 </li>
 <li>
 Comprehensive health and dental insurance or a monthly health stipend
 </li>
 <li>
 Holiday bonuses to show appreciation for your hard work
 </li>
 <li>
 A fully remote work setup &mdash; no commuting, ever
 </li>
 <li>
 Opportunities for growth and advancement as we continue to expand
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Excellent English communication skills (both written and spoken)
 </li>
 <li>
 At least 1 year of e-commerce or customer service experience (TikTok Shop experience preferred)
 </li>
 <li>
 Familiarity with order management systems (IMS) and online store platforms
 </li>
 <li>
 Strong attention to detail, organization skills, and a proactive problem-solving mindset
 </li>
 <li>
 Enjoys working in a fast-paced environment and being part of a collaborative team
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Work From Home
 
 
 
 <ul>
 <li>
 Your own computer or laptop (i5 processor or equivalent preferred)
 </li>
 <li>
 A reliable internet connection (minimum of 25 Mbps upload/download speed)
 
 
 </li>
 </ul>
 
 READY TO JOIN US?
 
 
 
 If you&rsquo;re excited about helping customers and ensuring smooth TikTok Shop operations, we&rsquo;d love to hear from you. Apply now and let&rsquo;s grow together!
</div>

TikTok Shop Support

<div>
 Assistant Driller required on contract bases for 12 months
 
 
 Qualification &amp; Experience
 
 
 03 Year Diploma in Associate Engineering
 
 
 (DAE) or Intermediate (F.Sc.).
 
 
 <ul>
 <li>
 Minimum 6 Years overall Field Experience at
 
 
 </li>
 </ul>
 oil and gas drilling rig.
 
 
 <ul>
 <li>
 Minimum 2 Years as Assistant Driller.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 Operates the rig equipment in a safe and efficient manner to achieve targets.
 
 
 2.2 Assists the driller with drilling operations including relieving the driller, while
 
 
 supervised, in drilling ahead, making connections, etc.
 
 
 2.3 Assists during tripping drill pipe including relieving and/or assisting derrickman and
 
 
 relieving the driller, while supervised, in operation of drawworks and other equipment.
 
 
 2.4 Assists in running and cementing of casing.
 
 
 2.5 Prepares BHA and rig floor equipment for tripping, casing and cementing operations.
 
 
 2.6 Assists in maintenance and repair of drilling equipment including supervising drill
 
 
 crew&rsquo;s daily.
 
 
 2.7 Preventive maintenance on drawworks, mud pumps, rotary, swivel and other drill floor
 
 
 equipment.
 
 
 2.8 Monitors mud system and supervise solids control equipment and mud mixing
 
 
 operations.
 
 
 2.9 Repairs or assists in repair of non-drilling equipment as directed by supervisor.
 
 
 2.10 Locates and dresses tools.
 
 
 2.11 Calculates ton miles on drilling line.
 
 
 2.12 Calculates drill string and BHA measurements.
 
 
 2.13 Assists driller in maintaining records and logs.
 
 
 2.14 Demonstrates well control knowledge.
 
 
 2.15 Uses technical manuals including cementing tables, hydraulics books, drilling
 
 
 manuals,
 
 
 composite catalogues, manufacturer operating manuals etc.
 
 
 2.16 Reads and interprets various types of gauges, meters and instruments such as torque
 
 
 meter, weight indicator, pressure gauges, various chart recorders etc.
 
 
 2.17 Assists in supervision of drill crew.
 
 
 2.18 Assists in training of drill crew.
 
 
 2.19 Maintains good communication with drillers Rig Superintendent and other
 
 
 departments.
 
 
 2.20 Provides leadership and motivation to the crew.
 
 
 2.21 Assists with PMS.
 
 
 2.22 Assists driller in other drilling operations.
 
 
 2.23 Perform any other duties as assigned by driller or Operation Manager.
</div>

ASSISTANT DRILLER

Bioniks.org

Front Desk Officer (FDO)We are looking for a professional and organized Front Desk Officer to manage front desk operations and ensure a smooth visitor and patient experience.Key Responsibilities:<ul><li>Greet and assist visitors in a professional manner.</li><li>Coordinate with Sales and Care Center teams upon patient arrival.</li><li>Handle basic billing and maintain invoice records.</li><li>Provide accurate company information and support inquiries.</li><li>Manage incoming and outgoing parcels, courier coordination, and shipment follow-ups.</li><li>Resolve courier-related issues and report delays or damages.</li><li>Maintain reception office supplies and support administrative tasks.</li><li>Ensure effective time management and multitasking in daily operations.</li><li>To handle Filing.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree preferred.</li><li>1&ndash;2 years of relevant experience in front desk, administration, or customer service.</li><li>Strong communication, coordination, and organizational skills.</li><li>Proficiency in MS Office.</li></ul>Location: Tariq roadTiming: 9 am to 6 pmPay: Up to Rs40,000.00 per monthWork Location: In person

Front Desk Officer

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