customer care associate

IBEX Global

Job Description:ibex Pakistan is seeking a motivated and customer-oriented Global Customer Support Associate to join its Customer Service Department. The role involves handling international customer interactions through voice and chat channels while delivering exceptional service and maintaining high professional standards.Requirements : O/A Levels or a Bachelor&rsquo;s degree Excellent verbal and written communication skills in English. Ability to work independently and thrive in a fast-paced environment.Benefits : Transport Facility Permanent Position Opportunity for career advancement within our growing organization.Salary : 65K - 115KLocation : Ibex Tower, Shahrah e Faisal, KarachiShift : 4pm - 11am (changing 9 hours)Job Types: Full-time, Contract ,FresherWork Location: In personJob Types: Full-time, FresherPay: Rs65,000.00 - Rs115,000.00 per monthWork Location: In person

Customer Success Specialist

ACE Marketing (Pvt) Ltd.

We&rsquo;re Hiring: Customer Care ExecutiveSalary: PKR 35,000 &ndash; 45,000 / Month Location: Gulistan-e-Johar, Block-14, KarachiAbout the RoleWe are looking for confident and motivated individuals to join our team as International Call Center Executives. In this role, you will interact with clients on a daily basis, build strong relationships, and ensure smooth communication. This position is ideal for individuals who are punctual, determined, and eager to grow in a professional environment.What You&rsquo;ll Do<ul><li>Build and maintain positive, long-term relationships with clients</li><li>Communicate effectively with international customers on a daily basis</li><li>Track and record key metrics throughout the process</li><li>Provide excellent client service and customer support</li><li>Stay updated with industry trends and competitive landscape</li></ul>Why Join Us?<ul><li>Easy and supportive work environment</li><li>No unnecessary pressure&mdash;just consistency and dedication required</li><li>Opportunity to earn competitive income and grow financially</li><li>Learn valuable communication and client-handling skills</li><li>Career growth opportunities within the company</li></ul>Skills Required<ul><li>Strong communication skills (spoken &amp; written English)</li><li>Telesales and client-handling abilities</li><li>Basic leadership and problem-solving skills</li><li>Customer service mindset</li></ul>Apply now and become part of a growing team!Job Types: Full-time, Part-timePay: From Rs35,000.00 per monthApplication Question(s):<ul><li>Are you located near Gulistan e Johar or Gulshan e Iqbal?</li></ul>Work Location: In person

Customer Care Executive - Immediate Hiring

Dominant Media Agency

Designation: Customer Support Representative [Female]Location: DHA Phase VII Ext. KarachiJob Timings: Full-Time | 10am to 6pm | Mon-FriExperience: 0-1 YearsJob OverviewWe are looking for a Customer Support Representative to join our growing team. The ideal candidate should be patient, professional, and customer-focused, with strong communication skills. You will be responsible for assisting customers, resolving inquiries, and ensuring a positive experience across all support channels.Key Responsibilities<ul><li>Handle customer inquiries via email, phone, chat, and social media in a timely and professional manner.</li><li>Resolve customer issues, complaints, and questions while maintaining a positive brand image.</li><li>Provide accurate information about products, services, and company policies.</li><li>Maintain detailed records of customer interactions and follow-ups.</li><li>Escalate complex issues to the appropriate team when necessary.</li><li>Collaborate with internal teams to improve customer experience and service processes.</li><li>Monitor common customer issues and provide feedback for service improvement.</li><li>Maintain a high level of professionalism and empathy in all customer interactions.</li></ul>Requirements<ul><li>Currently pursuing or recently completed a degree in Business, Communications, or a related field (preferred but not mandatory).</li><li>Strong verbal and written communication skills.</li><li>Customer-focused mindset with problem-solving abilities.</li><li>Basic computer skills and familiarity with email, CRM tools, or support platforms.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Attention to detail and willingness to learn.</li></ul>Nice to Have<ul><li>Previous experience in customer support or client-facing roles.</li><li>Familiarity with CRM systems or helpdesk tools.</li><li>Experience handling customer interactions on social media platforms.</li><li>Ability to work flexible hours if required.</li></ul>What We Offer<ul><li>Hands-on experience in a professional customer support environment.</li><li>Training, guidance, and mentorship from experienced team members.</li><li>Supportive and collaborative work culture.</li><li>Opportunity for full-time placement based on performance.</li></ul>How to ApplySend your resume and LinkedIn profile link to: dominantmediaagency@gmail.comSubject Line: Customer Support Representative &ndash; [Your Name]Only applications sent via email will be accepted.Job Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Coustumer Support Representative (Female)

Family Builders & Developers

We are looking for proactive Customer Service Representatives to join our team. In this role, you will interact with clients, address their inquiries, and ensure they have a smooth and positive experience with our company.RESPONSIBILITIES:<ul><li>Communicate with customers through calls, messages, or emails to address their questions and concerns.</li><li>Share clear and accurate details about our projects and services.</li><li>Assist customers in resolving issues while maintaining a professional and friendly tone.</li><li>Build trust and maintain long-term relationships with clients.</li><li>Keep detailed records of all customer interactions using CRM software.</li><li>Work closely with internal teams to ensure timely resolution of customer matters.</li><li>Meet assigned performance and service quality targets.</li></ul>REQUIREMENTS:<ul><li>Strong communication and interpersonal skills.</li><li>Fluency in English and Urdu, with additional regional languages considered a plus.</li><li>Ability to handle challenging situations calmly and effectively.</li><li>Basic understanding of CRM systems or willingness to learn.</li><li>Detail oriented with a customer focused approach.</li><li>Prior experience in customer support or call center roles is preferred; however, candidates with internship experience in sales or other customer centric fields are also encouraged to apply.</li></ul>Job Location: Federal B Area, Karachi, PakistanJob Type: Full-timePay: Rs30,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Service Representative

SNS Shipping Agency

We are seeking a detail-oriented and customer-focused Customer Service Representative to join our logistics team. The ideal candidate will act as the primary point of contact for clients, ensuring smooth communication, timely shipment updates, and effective resolution of customer inquiries related to transportation and delivery services.Key Responsibilities:<ul><li>Serve as the first point of contact for customer inquiries via phone, email, and chat</li><li>Provide accurate information regarding shipment status, delays, and delivery schedules</li><li>Coordinate with operations, warehouse, and transport teams to ensure timely deliveries</li><li>Handle customer complaints and resolve issues efficiently and professionally</li><li>Maintain records of customer interactions, transactions, and feedback</li><li>Assist in documentation related to shipping, billing, and logistics processes</li><li>Build and maintain strong relationships with clients to ensure satisfaction and retention</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or equivalent experience</li><li>Freshers Can also apply</li><li>Proven experience in customer service, preferably in logistics or supply chain</li><li>Strong communication and problem-solving skills</li><li>Ability to work in a fast-paced environment and handle multiple tasks</li><li>Proficiency in MS Office and CRM systems</li></ul>Job Type: Full-timeWork Location: In person

UNIVERSAL LOGISTICS SERVICES (PRIVATE) LIMITED

We&rsquo;re Hiring: Customer Service Officer &ndash; KarachiAre you passionate about delivering exceptional customer experiences and want to grow in the logistics industry?Join UPS Pakistan and become part of a global leader known for world-class service and innovationWhat We&rsquo;re Looking For<ul><li>1&ndash;2 years of experience in customer service (logistics/courier experience is a plus)</li><li>Bachelor&rsquo;s degree is must</li><li>Strong communication skills &ndash; calls, emails &amp; customer handling</li><li>A proactive mindset with strong teamwork abilities</li></ul>Your Key Responsibilities:<ul><li>Handle customer queries related to import/export &amp; shipment tracking</li><li>Ensure quick and effective resolution of issues &amp; complaints</li><li>Identify opportunities and generate leads for sales</li><li>Create airway bills and coordinate with operations teams</li></ul>Perks &amp; Benefits:<ul><li>Fuel</li><li>Medical Insurance</li><li>Performance-Based Incentives</li></ul>Location: KarachiApply Now: upspakistanhr@ups.comTake the next step in your career with UPS &ndash; where growth meets opportunity!Pay: Rs50,000.00 - Rs55,000.00 per monthWork Location: In person

Customer Service Officer

Telemarketing

Responsibilities:<ul><li>Handle customer calls professionally</li><li>Provide accurate information and resolve queries</li><li>Maintain a positive and helpful attitude</li><li>Ensure customer satisfaction</li></ul>Requirements:<ul><li>Good English communication skills</li><li>Intermediate / Graduate (Freshers can apply)</li><li>Confident, energetic, and self-motivated</li><li>Basic computer knowledge</li></ul>What We Offer:<ul><li>Competitive salary + attendance allowance</li><li>Unlimited commission opportunities</li><li>Friendly and professional environment</li><li>Growth and career development</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs45,000.00 per monthLanguage:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulistan-E-Jouhar (Kp-2023) (Preferred)</li></ul>Work Location: In person

Call Center Executives / Customer Service Representatives

Explore 704+ Customer care associate in Karachi this April. Find roles across top companies and apply now to boost your career.

704 customer care associate jobs In Karachi

Customer Success Specialist

Customer Care Executive - Immediate Hiring

Coustumer Support Representative (Female)

Customer Service Representative

Customer Service Representative

Customer Service Officer

Call Center Executives / Customer Service Representatives