call center executives / customer service representatives

account executive

customer support executive Jobs in Karachi

customer support executive

customer service executive Jobs in Karachi

customer service executive

call center agent

call center executives / customer service representatives Jobs in Karachi

customer care associate

IBEX Global

Job Description:ibex Pakistan is seeking a motivated and customer-oriented Global Customer Support Associate to join its Customer Service Department. The role involves handling international customer interactions through voice and chat channels while delivering exceptional service and maintaining high professional standards.Requirements : O/A Levels or a Bachelor&rsquo;s degree Excellent verbal and written communication skills in English. Ability to work independently and thrive in a fast-paced environment.Benefits : Transport Facility Permanent Position Opportunity for career advancement within our growing organization.Salary : 65K - 115KLocation : Ibex Tower, Shahrah e Faisal, KarachiShift : 4pm - 11am (changing 9 hours)Job Types: Full-time, Contract ,FresherWork Location: In personJob Types: Full-time, FresherPay: Rs65,000.00 - Rs115,000.00 per monthWork Location: In person

Customer Success Specialist

Softvira

We are seeking a Customer Support Specialist with exceptional communication skills and expertise in delivering high-quality customer service. The ideal candidate will have experience using modern tools such as CRMs and demonstrate a proactive approach to client interactions.Responsibilities:Provide top-notch customer support to clients, addressing inquiries and resolving issues related to the financial services.Communicate with customers and clients via phone, email, and chat.Collaborate with cross-functional teams to ensure seamless communication and resolution of customer concerns.Maintain accurate and detailed records of customer interactions within our CRM system.Basic knowledge of MS Office applications, including Word, Excel, and Outlook.Identify opportunities for process improvements and contribute to the enhancement of customer support procedures.Maintain high-quality standards in customer interactions and responses.Requirements:O / A Levels or Bachelor's degree.Proven experience in an international customer support role.Exceptional communication skills, both written and verbal.Knowledge of Tech Savy and how to use Google Sheets &amp; DocsStrong problem-solving skills and a customer-centric approach to handling inquiries.Familiarity with using chatbots.Ability to work independently and collaboratively in a fast-paced environment.Benefits: Market Competitive SalaryAttendance &amp; Punctuality AllowanceTransportation AllowanceIPD and OPD Opportunities for professional growthLocation: Shahra-e-Faisal (Fortune Tower)Job Type: Full-timePay: Up to Rs140,000.00 per monthWork Location: In person

Customer Support Specialist (Night Shift)

Ecolab

<div><div>Want to build a brighter, bolder future and cultivate your career? Join Ecolab&rsquo;s team and help create a world in which we all thrive.</div><div> 
Ecolab is seeking a Customer Service Agent to join our team in Karachi. As a Customer Service Agent, you&rsquo;ll handle customer inquiries, support multiple divisions, and use your expertise to ensure every interaction reflects Ecolab&rsquo;s commitment to service excellence.
How You&rsquo;ll Make an Impact:<ul><li>
Respond to 80&ndash;120 inbound calls daily from sales management, corporate account managers, field sales, and customers</li><li>
Provide support across multiple divisions and business units</li><li>
Maintain and update customer data in Order Entry, Order Processing, and CAS systems</li><li>
Communicate with customers, sales, and marketing to clarify programs, pricing, billing, and delivery questions</li><li>
Authorize returns, waive fees, or adjust pricing within established guidelines to ensure customer satisfaction</li><li>
Escalate complex issues to appropriate internal teams and help determine message urgency</li><li>
Collaborate cross-functionally to ensure customer needs are met efficiently and effectively</li></ul>
Minimum Qualifications:<ul><li>
Bachelor's Degree must require</li><li>
One year of supply chain. customer service, sales, or administrative experience</li><li>
Experience using Microsoft Office Suite software (Excel, Word, Access, and Outlook</li></ul>
Preferred Qualifications:<ul><li>
Bachelor&rsquo;s degree</li><li>
Experience using customer service software</li><li>
Strong oral and written communication skills</li><li>
Experience working independently in a multi-division, fast-paced environment</li><li>
Experience with Microsoft Office Suite software (Excel, Work, Access, and Outlook)</li><li>
Experience resolving problems independently and acting in a timely manner</li><li>
Attention to detail</li><li>
Excellent organizational and time management skills</li><li>
Experience making sounds decisions, with customer and business interests in mind</li><li>
Fluent in English</li></ul>
About Ecolab:
At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.</div> 
Nuestro compromiso con una cultura de inclusi&oacute;n y pertenencia 
Ecolab est&aacute; comprometido con el trato justo e igualitario de todas las personas colaboradoras y postulantes, y con la promoci&oacute;n de los principios de igualdad de oportunidades en el empleo. Reclutaremos, contrataremos, promoveremos, transferiremos y brindaremos oportunidades de desarrollo con base en las calificaciones individuales y el desempe&ntilde;o laboral, en todos los aspectos relacionados con el empleo, la compensaci&oacute;n, los beneficios, las condiciones laborales y las oportunidades de crecimiento. Ecolab no discriminar&aacute; a ninguna persona colaboradora ni postulante por motivos de raza, religi&oacute;n, color, credo, nacionalidad, estado de ciudadan&iacute;a, sexo, orientaci&oacute;n sexual, identidad y expresi&oacute;n de g&eacute;nero, informaci&oacute;n gen&eacute;tica, estado civil, edad o discapacidad.</div>

Customer Service Agent

Telemarketing

Responsibilities:<ul><li>Handle customer calls professionally</li><li>Provide accurate information and resolve queries</li><li>Maintain a positive and helpful attitude</li><li>Ensure customer satisfaction</li></ul>Requirements:<ul><li>Good English communication skills</li><li>Intermediate / Graduate (Freshers can apply)</li><li>Confident, energetic, and self-motivated</li><li>Basic computer knowledge</li></ul>What We Offer:<ul><li>Competitive salary + attendance allowance</li><li>Unlimited commission opportunities</li><li>Friendly and professional environment</li><li>Growth and career development</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs45,000.00 per monthLanguage:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulistan-E-Jouhar (Kp-2023) (Preferred)</li></ul>Work Location: In person

Call Center Executives / Customer Service Representatives

Icon Global Pvt. Limited

Job Description: Customer Service ExecutiveICON GLOBAL PRIVATE LIMITED DHA Phase 2 Extension Full-Time | Onsite Shift: 6:00 PM &ndash; 3:00 AM Working Days: Monday to FridayJob SummaryICON GLOBAL PRIVATE LIMITED is seeking a proactive and detail-oriented Customer Service Executive to manage customer interactions across multiple channels, including calls, emails, and live chat. The ideal candidate will be responsible for handling inquiries, processing orders, coordinating with the warehouse, and ensuring a smooth customer experience from order placement to delivery.Key Responsibilities<ul><li>Handle and respond to multiple customer queries simultaneously via calls, emails, live chat, and web chat</li><li>Take accurate order details from customers and prepare sales orders and quotations using QuickBooks</li><li>Share confirmed orders and quotations with the warehouse team in the USA</li><li>Track orders and proactively update customers regarding order status and delivery timelines</li><li>Ensure timely and professional resolution of customer concerns</li><li>Maintain accurate customer and order records in the system</li><li>Deliver a high level of customer satisfaction through effective communication and follow-ups</li></ul>Requirements<ul><li>Excellent verbal and written English communication skills</li><li>Familiarity with QuickBooks software</li><li>Strong command over PC/laptop usage with speed and accuracy</li><li>Ability to manage multiple tasks efficiently in a fast-paced environment</li><li>Energetic, proactive, and detail-oriented personality</li><li>Strong problem-solving and customer handling skills</li><li>Willingness to work night shift (6:00 PM &ndash; 3:00 AM)</li></ul>Benefits<ul><li>Medical coverage</li><li>Paid leaves</li><li>Leave encashment</li><li>Provident fund</li><li>Annual bonus</li></ul>Job Type: Full-time Work Location: In personJob Type: Full-timeExperience:<ul><li>Customer Service: 3 years (Preferred)</li></ul>Language:<ul><li>ENGLISH fluently (Preferred)</li></ul>Work Location: In person

Customer Service Executive

ibex. Pakistan

<div>
 ibex. Pakistan currently have a job opening for the role of Customer Success Specialist in Karachi. In this role, you will be representing top international companies and provide customer support to their US-based customers. You will be responsible for handling a large number of incoming calls/chats for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have excellent English and communication skills, communicate professionally and multitask effectively. They should be discrete while handling sensitive and be passionate about providing world-class customer support.
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 The role is a full-time, on-site in one of ibex. office&rsquo;s in Karachi 5 working days, from Monday to Friday, with weekends off
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls or chats from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s policies and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
 </li>
 <li>
 Excellent written and verbal communication skills in English is also a must
 </li>
 <li>
 Candidates must possess a clear American accent to easily explain and help the customer base in US
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 <li>
 Fresh graduates looking for fresh jobs in Karachi are encouraged to apply
 </li>
 </ul>
</div>

Explore 602+ Customer care associate in Karachi this May. Find roles across top companies and apply now to boost your career.

602 customer care associate jobs In Karachi

Customer Success Specialist

Customer Support Specialist (Night Shift)

Customer Service Agent

Call Center Executives / Customer Service Representatives

Call Center Executives / Customer Service Representatives

Customer Service Executive

Customer Success Specialist