customer support representative Jobs in Lahore

customer support representative

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call center representative Jobs in Lahore

call center representative

customer sales representative Jobs in Lahore

customer sales representative

accounts assistant

customer care associate

HRPSP - Your Strategic HR Partner

We&rsquo;re Hiring &ndash; Customer Premises AssociateIndustry: Telecommunications / Broadband Services Location: Lahore Salary: PKR 40,000 (Basic) + Performance-Based CommissionAre you a technically skilled field professional with a passion for customer service? Join our growing telecom operations team and work on last-mile connectivity solutions at customer locations.Key Responsibilities:<ul><li>Installation, configuration, and activation of broadband/internet equipment at customer premises</li><li>On-site troubleshooting of connectivity and network-related issues</li><li>Ensure service quality and timely resolution of customer complaints</li><li>Educate customers on proper usage and basic maintenance of installed services</li><li>Maintain accurate service reports and daily field activity records</li><li>Coordinate with technical support teams for escalations when required</li></ul>Eligibility Criteria:<ul><li>DAE / Technical Diploma in Electrical, Electronics, Telecom, or Networking</li><li>Basic understanding of fiber, broadband, routers, modems, and LAN/WAN concepts</li><li>Strong communication and customer-handling skills</li><li>Willingness to perform field visits across Gujrat</li><li>Fresh candidates with technical education are encouraged to apply</li></ul>What We Offer:<ul><li>Basic Salary: PKR 40,000</li><li>Attractive Commission Structure based on performance</li><li>Hands-on technical training</li><li>Stable career growth in the telecom industry</li><li>Supportive and professional work environment</li></ul>Job Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

Customer Premises Associate (CPA)

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
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 O Levels/Matric or above
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 Excellent English Written and Verbal Communication
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 American or neutral accent
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 Proficiency with MS Office (Particularly MS Excel and MS Word)
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 Must be alteast 18 Years old and hold valid CNIC.
 
 
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 </ul>
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manne
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
 <li>
 Unlimited exposure
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 A chance to polish your skills
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 A great learning environment
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 Ample experience to build a future path for yourself
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 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
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 <li>
 Provident Fund with investment options
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 Leave Encashment
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 Annual leaves
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 On job training
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 Two days off in a week
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 Ergonomic furniture and infrastructure
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 Referral Rewards
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 Annual Increment
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 Conveyance facility
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 Loan facility
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 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to PKR 115,000 per month. It's worth nothing, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
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 Follow standard processes and procedures when it comes to providing the resolution
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 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Success Specialist

IGET Solutions PVT Ltd

We are looking for a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer interactions, resolving queries, and ensuring a high level of customer satisfaction through professional communication.Key Responsibilities<ul><li>Handle inbound and outbound customer calls in a professional manner</li><li>Respond to customer queries via calls, emails, or chat support</li><li>Provide accurate information about products and services</li><li>Resolve customer complaints efficiently and maintain customer satisfaction</li><li>Maintain proper records of customer interactions and transactions</li><li>Follow communication scripts and company policies</li><li>Work closely with team members and supervisors to improve service quality.</li></ul>Timings: 5:00 PM Till 2:00AM LOCATION: Bahria town-Lahore. Salary: Up to Rs. 80,000. NIGHT SHIFT.Job Type: Full-timePay: Up to Rs80,000.00 per monthWork Location: In person

Call Agent-Customer Support

Meptics

Customer Support AssistantFull-timeRole Overview:We&rsquo;re looking for a reliable and detail-oriented Customer Support Assistant to support our daily operations. The role involves handling customer enquiries, assisting with shipping processes, and ensuring all documentation is accurate.Key Responsibilities:* Respond to and resolve customer queries (email, phone, WhatsApp)* Assist customers with DPD, UPS &amp; DPD EU shipping labels, helping them track their parcels* Create and manage customer login accounts* Maintain accurate records of customers, shipments, and interactions* Check and verify manifests &amp; Air Waybills (AWBs)* Ensure all shipment data is correct and compliant* Liaise with operations, warehouse &amp; customs teams to resolve issues* Support general admin tasks related to logistics and customer serviceRequirements:<ul><li>Previous customer service or logistics experience (preferred)</li><li>Strong c ommunication skills (written &amp; verbal)</li><li>High attention to detail</li><li>Ability to work in a fast-paced environment</li><li>Basic computer skills (Microsoft Office &amp; systems)</li><li>Experience in freight forwarding or customs clearance</li><li>Familiarity with AWBs and manifests</li><li>Knowledge of UK/EU logistics processes</li></ul>Apply on indeed ORemail: shahzaib.hassan@amanah.com.pkORwhatsApp: 0300-5006543Work Location: In person

Customer Support Assistant

PEPLE PVT LTD

We are looking for a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction.Key Responsibilities:<ul><li>Respond to customer queries via phone, email, and chat in a timely manner</li><li>Handle complaints and provide appropriate solutions</li><li>Maintain accurate records of customer interactions</li><li>Coordinate with internal departments to resolve customer issues</li><li>Ensure customer satisfaction and build long-term relationships</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in any discipline</li><li>Strong communication and interpersonal skills</li><li>Good problem-solving abilities</li><li>Proficiency in MS Office and CRM systems</li><li>Prior experience in customer service will be preferred</li></ul>Work Location: In person

Customer Support Executive

Planlab Solutions

PlanLab Solutions is seeking a highly motivated and customer-oriented individual to join our growing team as a Customer Service Representative. In this role, you will be the first point of contact for our international clients, delivering exceptional support via chat, email, and phone.Location: Model Town Link Road, LahoreShift: Night Shift &ndash; 9:00 PM to 6:00 AM (9 Hours)Responsibilities:<ul><li>Handle customer inquiries professionally via email, live chat, and phone</li><li>Manage and respond to tickets using CRM and helpdesk tools such as Gorgias, Zendesk, Freshdesk, or HubSpot</li><li>Resolve customer issues and complaints by identifying the root cause and providing effective solutions</li><li>Follow up with customers to ensure their issues are fully resolved, and they are satisfied</li><li>Process and manage refunds, returns, exchanges and order cancellations accurately</li><li>Track orders and provide real time shipping updates to customers using platforms like Shopify, WooCommerce, or Amazon Seller Central</li><li>Manage and moderate social media ad comments and direct messages professionally</li><li>Maintain accurate and up-to-date customer records within the CRM system</li><li>Provide product information, troubleshooting guidance, and general support</li><li>Escalate complex issues to the Team Lead when necessary and follow up until resolved</li><li>Stay updated on product and industry knowledge to deliver the best service possible</li><li>Work collaboratively with the team to ensure smooth daily operations</li></ul>Requirements:<ul><li>Excellent communication skills in written and verbal English.</li><li>Strong customer service orientation and ability to empathize with customers.</li><li>Good problem-solving skills and ability to think on one's feet.</li><li>Ability to work independently and as part of a team.</li><li>Basic computer and internet skills.</li><li>Ability to multitask and prioritize workload.</li><li>Flexibility to work in shifts, including weekends and holidays.</li></ul>Qualifications:<ul><li>High school diploma or equivalent (minimum)</li><li>Experience in a call center or customer support role via chat or email is a plus</li><li>Experience working with any CRM or helpdesk software is preferred</li><li>Proficiency in spoken and written English is a must</li><li>Comfortable working with computers and various software applications</li><li>Fast typing speed with accuracy is a plus</li></ul>Why Join Us?<ul><li>No sales, no targets, no commission pressure &mdash; pure customer support</li><li>Stable night shift with fixed hours</li><li>Work with international clients and brands</li><li>Hands-on experience with industry-leading CRM tools</li><li>Friendly and supportive team environment</li></ul>Please submit your resume along with a short cover letter highlighting your relevant experience and why you'd be a great fit for this role.We thank all applicants for their interest. Only shortlisted candidates will be contacted for an interview.Job Types: Full-time, ContractPay: Rs35,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>What is your current Salary?</li><li>What is your expected salary?</li><li>Are you comfortable with outbound calls?</li><li>Can you write emails and do live chat?</li><li>Are you available for the on-site night shift (09 pm- 07 am)?</li></ul>Work Location: In person

CSR - Customer Support - Customer Service Representative - Night

Top Line Resource Group (TLRG)

Location: DHA phase 8, Lahore Job timing: 11PM - 07AM Pakistan time (Full time Onsite) Night ShiftWe are hiring immediately for a Customer Support Specialist to join our team supporting an e-commerce business. This role is ideal for someone who writes well, types quickly, stays organized, and is comfortable using modern AI tools in a professional setting.This role is a strong fit for someone who writes well, types quickly, stays organized, and is comfortable using modern AI tools in a professional setting.Primary Responsibilities<ul><li>Provide timely, thoughtful customer support primarily through email</li><li>Manage customer tickets and work issues toward resolution during the shift</li><li>Monitor and respond to Amazon buyer-seller messages and negative review outreach</li><li>Review and approve returns in Redo</li><li>Track solicitation and customer outreach activity in Excel spreadsheets accurately and consistently</li><li>Check internal communication channels for updates and process changes at the beginning of each shift</li><li>Maintain team visibility through Slack status updates during the workday</li><li>Complete end-of-shift reporting and keep records fully up to date</li><li>Escalate urgent or sensitive customer issues appropriately when needed</li><li>Qualifications</li><li>Strong email writing and typing skills</li><li>Professional experience using ChatGPT, Claude, or similar AI tools in the workplace</li><li>Experience tracking customer activity, notes, or outreach in Excel spreadsheets</li><li>Background in customer retention, customer save efforts, solicitation, or review follow-up</li><li>Excellent attention to detail and strong organizational habits</li><li>Ability to manage multiple tabs, systems, and workflows efficiently</li><li>Comfort handling customer conversations with empathy, clarity, and ownership</li><li>Ecommerce customer support experience is strongly preferred</li><li>Familiarity with Gmail, Slack, Amazon Seller Central, Shopify apps, and ticketing platforms such as Redo is a plus</li></ul>What Success Looks Like<ul><li>Fast and dependable execution</li><li>Strong written communication</li><li>High accuracy while moving quickly</li><li>Organized recordkeeping and follow-through</li><li>Good judgment and professionalism with customers</li><li>Ability to use AI tools to improve speed and quality without losing the human touch</li><li>Understanding that customer service is not just answering questions, but helping create positive outcomes that improve retention and brand trust</li></ul>Pay: Rs100,000.00 - Rs150,000.00 per monthExperience:<ul><li>email support: 1 year (Preferred)</li></ul>Work Location: In person

Customer Support Executive - Ecommerce

Explore 409+ Customer care associate in Lahore this May. Find roles across top companies and apply now to boost your career.