customer service representative Jobs in Lahore

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customer care representative Jobs in Lahore

customer care representative

customer care associate

YAP Pakistan

Customer Support AssociateLocation: Johar Town, Lahore Job Type: Full-time Shift: Rotational (Morning, Evening, Night)Job SummaryYAP Pakistan is seeking a proactive and customer-focused Customer Support Associate to join our dynamic team. The ideal candidate will possess excellent communication skills, strong proficiency in Microsoft Word and Excel, and the flexibility to work in rotational shifts. This role is pivotal in ensuring customer satisfaction and maintaining YAP&rsquo;s reputation for excellence in service.Key Responsibilities<ul><li>Respond promptly and professionally to customer inquiries via phone, email, and chat</li><li>Resolve customer issues efficiently while maintaining a high level of empathy and accuracy</li><li>Document customer interactions and feedback using MS Word and Excel</li><li>Collaborate with internal teams to escalate and resolve complex issues</li><li>Maintain up-to-date knowledge of YAP&rsquo;s products, services, and policies</li><li>Meet performance targets including response time, resolution rate, and customer satisfaction scores</li><li>Work in rotational shifts to ensure 24/7 support coverage</li></ul>Requirements<ul><li>0-6 months experience in Customer Support- Fresh Graduates are encouraged to apply</li><li>Bachelor&rsquo;s degree or equivalent qualification</li><li>Excellent verbal and written communication skills in English and Urdu</li><li>Proficiency in Microsoft Word and Excel for documentation and reporting</li><li>Ability to multitask and work under pressure</li><li>Strong problem-solving skills and attention to detail</li><li>Willingness to work in rotational shifts, including weekends and holidays</li></ul>Preferred Skills<ul><li>Prior experience in customer support or call center environment</li><li>Familiarity with CRM systems and ticketing tools</li><li>Positive attitude and a passion for helping others</li></ul>How to ApplyInterested candidates can send their updated CV to career@yappakistan.com with the subject line: Customer Support Associate &ndash; YAP PakistanJob Type: Full-timePay: From Rs50,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working in Shifts?</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Support Associate

Systems Limited

<div>
 
 
 ROLE SUMMARY
 
 
 
 Systems Limited is looking for Customer Order Management Associate
 
 .
 
 This position aims to deliver all order to cash related processes for assigned customers and will support the logistics and customer operations team to ensure seamless end to end order to cash fulfilment. This role will be responsible for supporting a wide range of End Market customers working directly with the Trade teams and coordinating cross-functionally within the organization to deliver a first-class customer experience to all customers.
 
 
 
 
 
 
 ACCOUNTABILITIES
 
 
 <ul>
 <li>
 Manage the complete customer order lifecycle by validating order data, coordinating inventory and credit checks, resolving errors, and ensuring timely order creation and confirmation in the ERP system.
 </li>
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 Verify customer purchase orders (e.g., contact details, pricing, terms) &amp; monitor order management process from order entry in SAP system to delivery OTIF.
 </li>
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 Ensure order vs FC check and related stock prioritization to ensure all customer requirements are met.
 </li>
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 Manage the end-to-end returns process by validating requests, securing approvals, processing return orders and credit notes, coordinating goods receipt, and ensuring accurate system updates.
 </li>
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 Maintain proactive, professional communication (written, verbal) with direct and indirect customers to support strong relationships and reinforce company&rsquo;s corporate image
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 Investigate and resolve customer claims (credit/debit discrepancies), ensuring timely and accurate clarification for internal/external teams and clients
 </li>
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 Ensure all business processes are executed with full SOx and Control Navigator compliance, in line with company controllership policies and direction
 </li>
 </ul>
 
 
 
 
 
 
 
 
 EXPERIENCE, SKILLS, KNOWLEDGE
 
 
 
 
 
 
 
 Experience Required
 
 
 <ul>
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 2-3 years&rsquo; experience preferably in multinational FMCG companies
 </li>
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 Previous experiences in Customer service (Inbound, Outbound) and order management
 </li>
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 Hands-on experience using SAP and PowerBI is advantageous
 </li>
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 Proficient in excel, example: VLOOKUP, sum if, pivot tables
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 Organized and detailed oriented mindset exhibited in experience
 </li>
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 Strong written and verbal communication skills. (English is must)
 </li>
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 Ability to operate independently whilst being results-oriented.
 </li>
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 Able to manage pressure well and able to build credibility within the domain
 </li>
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 Good commercial awareness and understanding of consumer and customer behavior alongside business strategy and models
 </li>
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 Experience in finding new ways to improve the efficiency of output and propose new ideas
 </li>
 </ul>
 
 
 
 
 
 Technical / Functional / Leadership Skills Required
 
 
 <ul>
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 Account management (commercial acumen, marketing financials, negotiation &amp; influencing)
 </li>
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 Taking ownership of all interactions along with high level of data integrity and attention to detail
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 Ability to work in fast pace, and able to multitask handling different scenarios daily
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 Prompt, effective and accurate resolution of customer issues while developing and maintaining strong customer relationships
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 Experience in data management and analysis along with customer servicing
 </li>
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 Reporting knowledge, especially in generating and providing insights
 </li>
 </ul>
 
 
 
 
 
 Education / Qualifications / Certifications Required
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 </ul>
 
 
</div>

Customer Order Management Associate

Love2Laundry

Job description:Love2Laundry is a leading tech-enabled laundry and dry-cleaning service. We are looking for a sharp, empathetic, and detail-oriented Customer Service Representative to join our Lahore operations. You will be the bridge between our customers and our service partners to ensure a seamless service experience. Preference: Female candidates with experience in the customer service.Key ResponsibilitiesCase Management: Handle customer inquiries and claims regarding garment care via email, phone, and chat.Dispute Resolution: Investigate claims (such as damaged or lost items) by communicating with service partners to verify if care labels were followed.Logistics Coordination: Manage the return of items and documentation between the warehouse, the lab, and the customer.Data Entry: Maintain accurate records of all claims and resolutions in our CRM system.Requirements &amp; SkillsExceptional English: Must have near-native written and spoken English skills (essential for dealing with UK-based clientele).Critical Thinking: Ability to analyze a situation (e.g., identifying moth damage vs. cleaning errors) and provide a logical solution.Resilience: High emotional intelligence to handle difficult customers with patience and professionalism.Experience: 1&ndash;2 years in a premium BPO or international customer service role is preferred.Tech Savvy: Comfortable using CRM tools, Microsoft Outlook, and Slack.Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Representative Officer - Love2Laundry Ltd

YSF Enterprises

<div>
 
 🚀Join Our Growing Team at YSF Enterprises!
 
 
 Position: Customer Service Representative (On-Site)
 
 
 Salary Range: PKR 70,000 &ndash; 80,000 PKR
 
 
 Location: Nawab Town Lahore, Punjab, Pakistan
 
 
 Shift: Evening/Night (U.S. Hours)
 
 
 
 
 
 Are you passionate about communication, problem-solving, and creating exceptional customer experiences? YSF Enterprises, a rapidly growing A global operations team managing premium U.S. transportation services, is looking for energetic and customer-driven individuals to join our on-site Customer Service team in Lahore.
 
 
 As a Customer Service Representative, you'll be the voice of our company handling bookings, assisting clients, and ensuring every interaction leaves a positive impression.
 
 
 If you're confident, service-oriented, and ready to grow your career in a professional and fast-paced environment, we'd love to meet you!
 
 
 
 
 
 🌟 What You'll Do
 
 <ul>
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 Handle customer calls, messages, and bookings in a professional and timely manner
 </li>
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 Provide accurate information, resolve concerns, and ensure a seamless service experience
 </li>
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 Maintain detailed records of all customer interactions and follow-ups
 </li>
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 Collaborate with the dispatch and operations team to ensure smooth ride coordination
 </li>
 <li>
 Represent YSF Enterprises with courtesy, confidence, and care.
 </li>
 </ul>
 
 
 
 
 
 🎯 What We're Looking For
 
 
 <ul>
 <li>
 Excellent English communication and interpersonal skills
 </li>
 <li>
 Strong customer service mindset patient, polite, and problem-solving oriented
 </li>
 <li>
 Ability to multitask and perform under pressure
 </li>
 <li>
 Previous experience in customer support, call center, or dispatch is preferred but not required
 </li>
 <li>
 Limousine dispatch experience is not mandatory candidates with strong communication and service skills are highly encouraged to apply!
 </li>
 </ul>
 
 
 
 
 
 💼 Why Join YSF Enterprises?
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 Supportive, professional work culture
 </li>
 <li>
 Career stability with a rapidly expanding U.S based company
 </li>
 <li>
 Hands-on training and performance-based incentives
 </li>
 <li>
 If you're customer service&ndash;oriented, eager to learn, and ready to make an impact, this is your chance to grow.
 </li>
 <li>
 Apply today and take the first step toward a rewarding career!
 </li>
 </ul>
 
 
 
</div>

Customer Service Representative

Mindbridge

<div>
 
 
 Who We Are
 
 
 
 We are Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue solidifying ourselves as our country's industry leader. At Mind Bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have led to a continuous and growing engagement with industry-leading enterprises across the globe.
 
 
 
 
 
 
 The Job
 
 
 
 As Customer Experience Specialist you will act as a liaison, provide product/services information, answer questions on chat or email, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
 
 
 
 
 
 
 Get Hired Faster &ndash; Walk-In Interviews Open Now!
 
 
 
 Looking to kickstart your career without the wait? We&rsquo;ve got you covered!
 
 
 For the
 
 quickest response
 
 and a
 
 fast-track hiring process
 
 , visit our office for
 
 walk-in interviews
 
 . Just bring your:
 
 <ul>
 <li>
 
 Original CNIC
 
 </li>
 <li>
 
 Updated CV
 
 </li>
 </ul>
 
 ⏰
 
 When:
 
 Monday to Saturday, 11:00 AM - 6:00 PM
 
 
 📍
 
 Where:
 
 Mindbridge Center, 7 Kashmir Road, Opposite LDA Plaza, Lahore.
 
 
 Don&rsquo;t miss this chance to secure your dream job quickly! Walk in and walk out with an offer!
 
 
 
 
 
 
 What we offer:
 
 
 <ul>
 <li>
 Highest salary package for Non-Voice Customer Support: up to
 
 PKR 150,000
 
 </li>
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 No sales or monthly targets
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Leave Encashment
 </li>
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 On job training
 </li>
 <li>
 State-of-the-art infrastructure
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Employee engagement &amp; appreciation programs
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage incoming chats/emails
 </li>
 <li>
 Identify and assess customers&rsquo; needs to achieve satisfaction
 </li>
 <li>
 Build sustainable relationships and trust with customer accounts through open and interactive communication
 </li>
 <li>
 Provide accurate, valid and complete information by using the right methods/tools
 </li>
 <li>
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
 </li>
 <li>
 Follow communication procedures, guidelines and policies
 </li>
 <li>
 Take the extra mile to engage customers
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 A-Levels/Intermediate
 </li>
 <li>
 Natural instinct to empathize with users
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Native or bilingual spoken and written English skills
 </li>
 <li>
 Detail-oriented
 </li>
 </ul>
 
 
 
 
 
 We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion.
 
 
 
 
</div>

Customer Experience Specialist (Non Voice)

DS Marketing Agency

Client Support RepresentativeCompany: Digi Sparo Job Type: Full-Time Shift Timing: Evening &amp; Night Shifts (Rotational)About Digi SparoDigi Sparo is a growing digital solutions company committed to delivering exceptional customer experiences and innovative business support services. We value teamwork, professionalism, and continuous growth.Job SummaryDigi Sparo is seeking a motivated and customer-focused Client Support Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a high level of client satisfaction. This role requires excellent communication skills and the ability to work evening and night shifts.Key Responsibilities<ul><li>Respond to client inquiries via phone, email, and chat in a professional manner</li><li>Resolve customer issues promptly while maintaining quality standards</li><li>Provide accurate information about products and services</li><li>Document customer interactions in the CRM system</li><li>Escalate complex issues to appropriate departments when necessary</li><li>Maintain client satisfaction and build positive relationships</li><li>Meet performance metrics and service level targets</li><li>Follow company policies and data protection guidelines</li></ul>Qualifications<ul><li>High school diploma or equivalent (Bachelor&rsquo;s degree preferred)</li><li>1+ year experience in customer service or client support (preferred)</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving abilities</li><li>Basic computer proficiency</li><li>Ability to work evening and night shifts</li><li>Strong multitasking and time management skills</li></ul>Skills Required<ul><li>Active listening</li><li>Conflict resolution</li><li>Professional phone etiquette</li><li>Adaptability</li><li>Team collaboration</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary (based on experience)</li><li>Performance-based incentives</li><li>Paid training</li><li>Career growth opportunities</li><li>Supportive team environment</li></ul>Work Schedule<ul><li>Evening Shift</li><li>Night Shift</li><li>Rotational schedule as required</li></ul>Equal Opportunity EmployerDigi Sparo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Job Type: Full-timePay: Rs40,000.00 - Rs75,000.00 per monthWork Location: In person

Client Support Representative

Tech Solutions Pro

Customer Service Representative (CSR) &ndash; Packaging IndustryJob SummaryWe are looking for a professional and customer-focused Customer Service Representative (CSR) to join our team. The ideal candidate will be responsible for handling customer queries efficiently through calls and emails, ensuring excellent communication and problem resolution. Candidates with prior experience in the packaging industry will be preferred.Key Responsibilities<ul><li>Respond to customer inquiries via phone calls and email in a professional and timely manner</li><li>Provide accurate information regarding products, pricing, orders, and delivery timelines</li><li>Resolve customer complaints and concerns effectively while maintaining company standards</li><li>Coordinate with production and sales teams regarding order status and requirements</li><li>Maintain proper records of customer interactions and transactions</li><li>Ensure high levels of customer satisfaction through excellent communication skills</li></ul>Requirements<ul><li>Excellent English communication skills (Written &amp; Verbal &ndash; Mandatory)</li><li>Strong call-handling and email correspondence skills</li><li>Prior experience in customer service (Packaging industry experience preferred)</li><li>Knowledge of packaging products, materials, and production process will be an advantage</li><li>Good problem-solving and interpersonal skills</li><li>Ability to work under pressure and meet deadlines</li><li>Proficient in MS Office and basic computer operations</li></ul>Preferred Qualifications<ul><li>Experience working in a Packaging Company</li><li>Understanding of custom packaging workflow and order processing</li></ul>What We Offer<ul><li>Market-competitive salary</li><li>Professional working environment</li><li>Growth opportunities</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs200,000.00 per monthWork Location: In person

Customer Service Representative (CSR)

Explore 661+ Customer care associate in Lahore this March. Find roles across top companies and apply now to boost your career.