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Chalhoub Group

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  INSPIRE | EXHILARATE | DELIGHT
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 For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
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 Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
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 Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work&reg;.
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  What You'll Be Doing
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 At Chalhoub we express the exceptional! Working as a Luxury Tech Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.
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   Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
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   Provide accurate information about Dyson products, services, and promotions.
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   Assist customers with troubleshooting, product setup, and usage guidance.
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   Handle customer complaints and resolve issues to ensure customer satisfaction.
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   Document customer interactions and maintain accurate records.
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   Collaborate with team members to ensure a seamless customer experience.
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   Participate in ongoing training and development programs.
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  What You&rsquo;ll Need To Succeed
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   College degree preferred.
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   Strong communication skills, both verbal and written.
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   Excellent interpersonal skills and a customer-centric attitude.
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   Ability to work in a fast-paced environment and handle multiple tasks.
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   Proficiency in using computers and customer service software.
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   Technical background is preferred
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  What We Can Offer You
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 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
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 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
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  We Invite All Applicants to Apply
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 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
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 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>


Customer Care Trainee- Dyson

Givaudan

<strong>Join or sign in to find your next job</strong> <p>Join to apply for the <strong>Customer Care Representative</strong> role at <strong>Givaudan</strong></p><p>2 months ago Be among the first 25 applicants</p><p>Join to apply for the <strong>Customer Care Representative</strong> role at <strong>Givaudan</strong></p><p>Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.<br><br><strong>Customer Care Representative - Your future position?<br><br></strong>We are currently looking for a 'Customer Care Representative' to be based in Dubai. Your main purpose will be to process sales orders from receipt through to shipment and you will act as liaison between the customer, operations and sales team.<br><br>You will report directly to the Customer Care Manager. This is an open contract role with us for 1 year to start with, working 5 days a week. Your monthly payroll will be processed by a 3rd party partner.<br><br>Sounds interesting? It could well be your perfect opportunity if, like us, you always aim to exceed customer needs, deliver value, and foster customer relationships.<br><br><strong>In This Exciting Role, You Will<br><br></strong><ul><li>Manage sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelines</li><li>Provide support for assigned customers and affiliates to meet order requirements</li><li>Day to day communication with customers, operations and sales</li><li>Interpret and analyse client schedules and prioritise orders</li><li>Resolve issues and handle customer complaints internally and externally</li><li>Confirm pricing, inventory availability and provide ship date information</li><li>Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant</li><li>Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns</li><li>Coordinate with relevant departments to ensure orders are dispatched / delivered on time and managecustomer expectations</li><li>Coordinate with planning on information relating to demand planning and stock positions</li><li>Update and maintain accurate customer records, including customer specific information, contracts,labelling, packaging and stock requirements</li><li>Provide coverage and support accounts for other team members as necessary</li><li>Properly identify the right communication method based on the sense of urgency and issue</li><li>Identify opportunities for improvements in customer care<br><br></li></ul><strong>You?<br><br></strong>Are you someone who wants to shape your own world? Then join us - and impact your world.<br><br><strong>Your Professional Profile Includes<br><br></strong><ul><li>Minimum High School pr Secondary Education - Associate or University Degree is preferred</li><li>1+ years of experience</li><li>Interpersonal and Communication Skills</li><li>Proven Success in Customer Relationship Management</li><li>Basic Knowledge of SAP or Order Entry Systems</li><li>Basic Inventory Management knowledge</li><li>Microsoft Office Expertise</li><li>Understanding of Incoterms and Shipping Terminology</li><li>Proficiency in English and Arabic<br><br></li></ul><strong>Our Benefits<br><br></strong><ul><li>A creative team environment that will inspire you.</li><li>Attractive package.</li><li>Excellent opportunities for progressive learning and development.<br><br></li></ul>At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.<br><br>You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.<br><br>Every essence of you enriches our world.<br><br>Diversity drives innovation and creates closer connections with our employees, customers and partners.<br><br>Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.<br><br></p> Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Contract</li></ul> Job function <ul><li> Job function Manufacturing</li><li> Industries Manufacturing</li></ul><p>Referrals increase your chances of interviewing at Givaudan by 2x</p> Sign in to set job alerts for "Customer Care Representative" roles. Guest Experience Expert - Four Points by Sheraton Bur Dubai Cafe Assistant/ Customer Service Associate Retail Marks & Spencer UAE Customer Care Support (Internship)- Dubai, UAE Customer Service Specialist (Coffee Specialist - CRC), Temp contract <p>Dubai, Dubai, United Arab Emirates 11 hours ago</p> Customer Service & Administrative Assistant Customer Service Representative/ Call Center Representative- Emiratisation <p>We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.</p>

Customer Care Representative

CHANEL

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  Immediate Opportunity: Client Care Advisor 3-Month Mission
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 At CHANEL, we strive to deliver an unparalleled luxury experience to our clients worldwide. Our Client Care team plays a vital role in extending the boutique experience, offering seamless, personalized service with a human touch that is uniquely CHANEL.
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 We are seeking a Client Care Advisor with a passion for luxury retail and exceptional customer service to join our team for a three-month mission, starting immediately. The Client Care Advisor will manage client interactions through calls, WhatsApp, and email, ensuring a seamless and luxurious experience for clients who are reaching to Boutiques across all divisions and E-commerce.
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 Ideal candidates will have previous experience in luxury retail, customer service, or client care, with a preference for those familiar with Salesforce. This role requires availability for five-day work weeks, including weekends and late shifts, and is based in Dubai Design District. If you are ready to make an immediate impact and thrive in a dynamic environment, we want to hear from you.
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Client Care Advisor - 3 months mission

B&S Group

<div><b>Company Description</b><p><b><br>
This is B&amp;S</b></p><p>
B&amp;S exists to make premium consumer goods available to everyone, anywhere. We believe that getting access to consumer products that bring joy and comfort into everyday lives, should be easy around the globe.</p><p>
Are you curious about who we are as an employer and our thoughts on diversity and inclusion? Click here to find more information!</p><b><br>
Job Description</b><p><br>
We are looking for a Customer Care Specialist to provide exceptional support to both customers and the Sales team. This role ensures smooth order processing, addresses customer inquiries, maintains accurate records, and facilitates timely logistics and fulfillment. The position contributes to enhancing customer satisfaction and operational efficiency.</p><p><b>
Key Responsibilities</b></p><ul><li>
Assist the Sales department with relevant tasks and responsibilities to ensure smooth operations.</li><li>
Stay updated on the B&amp;S ERP system by attending regular training and refresher sessions.</li><li>
Process new orders and returns accurately and efficiently according to company procedures ensuring accuracy and efficiency.</li><li>
Act as the first point of contact for customers, providing professional and courteous assistance.</li><li>
Address customer inquiries, concerns, and feedback in a prompt and effective manner, ensuring a positive outcome for each interaction.</li><li>
Keep accurate records of customer interactions, transactions, and communications.</li><li>
Work closely with cross-functional teams, escalating complex issues, when necessary, to ensure timely resolution and effective communication.</li><li>
Provide operations and logistics expertise in the Fulfillment.</li><li>
Ability to excel in a fast-paced environment while managing multiple tasks simultaneously.</li><li>
Ensure that shipping and export documents are completed and sent on time. Provide additional support to the Customer Care team in processing orders and ensuring all necessary documentation is provided until the customer receives their shipment.</li></ul><p><b>
Key Deliverables</b></p><ul><li><b>
Timely Order Processing: </b>Ensure all new orders and returns are processed accurately and within the required timeframes.</li><li><b>
Customer Satisfaction: </b>Maintain high levels of customer satisfaction by addressing inquiries and resolving issues efficiently and professionally.</li><li><b>
Accurate Documentation</b>: Ensure that shipping, export, and customer-related documentation are completed and delivered on time without errors.</li><li><b>
ERP System Compliance</b>: Achieve proficiency in the B&amp;S ERP system, ensuring accurate and timely data entry with minimal discrepancies.</li><li><b>
Cross-Department Collaboration: </b>Successfully collaborate with the Sales, Supplier Order Mgt., Logistics, and Customer Care teams to resolve complex issues in a timely manner.</li><li><b>
Record Management: </b>Maintain thorough and accurate records of all customer interactions, orders, and feedback to facilitate smooth operations.</li><li><b>
Logistics Support: </b>Provide consistent support to the logistics team to ensure efficient fulfillment and timely delivery of products to customers.</li></ul><br>
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Qualifications</b><br>
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Bachelor&rsquo;s degree in business administration, business management, or a related field.</li><li>
Demonstratable experience in sales support administration or similar is a must.</li><li>
Excellent written and verbal communication skills, as well as customer service skills.</li><li>
Proficiency in using Microsoft Office Suite (Excel, Word, Outlook) and other relevant software tools.</li><li>
Flexibility and adaptability to handle changes in order priorities, logistics, and customer needs.</li></ul><br>
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Additional Information</b><p><b><br>
We offer you</b></p><ul><li>
Competitive salary fitting with your experience, along with discretionary annual performance-based bonus</li><li>
Company sponsored visa along with health insurance</li><li>
Leave benefits as per UAE labour law</li><li>
Annual return air-ticket to your home country</li><li>
Opportunity for professional growth and development</li><li>
Dynamic and collaborative work environment</li><li>
Being a part of leading International trading company with global presence</li></ul></div>

Customer Care Specialist

Good hand Businessmen Services

<p><strong>Key Requirements:</strong></p> <ul> <li>Must be an Emirati national with a Family Book</li> <li>Excellent customer service and client relations skills</li> <li>Basic computer skills</li> <li>Friendly, approachable, and positive attitude</li> <li>Flexibility to work various shifts</li> </ul> <p><strong>Location:</strong></p> <ul> <li>Dubai</li> </ul>

CUSTOMER HAPPINESS CONSULTANT

Zurich Insurance Company

A leading insurance provider in Dubai is seeking a Customer Service Officer to enhance customer relationships and meet operational targets. Applicants must be UAE Nationals with a Bachelor's degree and relevant experience. Excellent communication in English and Arabic, alongside analytical skills, are essential for success in this full-time role. Join a team that values collaboration and continuous improvement.

Insurance Customer Care Officer - Dubai (On-site)

The First Group

<div>Overview:
<div>
Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&amp;B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.</div><div></div><div><br>
We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.</div><div></div><p><br>
To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales &amp; marketing tools, a state of the art showroom featuring Dubai&rsquo;s only virtual helicopter tour and endorsements from a number of international sporting celebrities.</p>
Job Description:
<h3 class="jobSectionHeader"><b>Job Purpose:</b></h3><div>
To provide exceptional customer support and service by handling client inquiries, resolving issues, and ensuring a positive customer experience. The role may also involve light outbound calling for follow-ups and client engagement.</div><h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3><ul><li><div>
Handle inbound and outbound calls in a professional manner.</div></li><li><div>
Respond to customer inquiries via phone, email, or other communication channels.</div></li><li><div>
Resolve customer complaints and escalate issues when necessary.</div></li><li><div>
Provide accurate information regarding services, offers, and company updates.</div></li><li><div>
Maintain detailed and accurate records of interactions in the system.</div></li><li><div>
Coordinate with internal teams to ensure timely resolution of customer requests.</div></li><li><div>
Support customer retention initiatives and contribute to enhancing client satisfaction.</div></li></ul>
Desired Skill &amp; Expertise:
<ul><li><div>
UAE National wit Family Book.</div></li><li><div>
Strong communication skills in English and Arabic.</div></li><li><div>
Previous experience in customer service, call center, or administrative roles is preferred.</div></li><li><div>
Ability to multitask, manage time effectively, and work independently.</div></li><li><div>
Tech-savvy with basic computer and CRM knowledge.</div></li></ul></div>

Customer Care Executive (UAE National)

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