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customer care representative Jobs in Egypt

customer care representative

customer care specialist

Believe

<div>Company Description 
Believe&rsquo;s mission is to develop local artists and labels in the digital ecosystem by providing them the solutions they need to grow their audience at each stage of their career and development.
Its 2,020 employees in more than 50 countries aim to support local artists and labels with a unique digital expertise, respect, fairness and transparency.
To support our fast-growing presence on all continents, we are constantly looking for new Believers to join us and make a stronger and more positive impact on the music industry!
Believe is listed on compartment A of the regulated market of Euronext Paris (Ticker: BLV, ISIN: FR0014003FE9).
www.believe.com
Ready to #setthetone with Believe? 
Job Description 
Believe is seeking a passionate Customer Care &amp; Support specialist based in Egypt or Lebanon. 
You will serve as the main point of contact for our MENA region customers (Labels &amp; Artists), handling their requests and ensuring smooth operations in content delivery, royalties, and copyright matters, all while maintaining high levels of customer satisfaction.
Main roles and responsibilities:<ul><li>
Resolve issues related to content delivery, royalties, reporting, and copyright, ensuring compliance with SLAs.</li><li>
Maintain high levels of customer satisfaction by providing timely and efficient support.</li><li>
Onboard and train Artists and Labels on Believe's tools, ensuring effective use of the platform.</li><li>
Contribute to the support knowledge base to promote client autonomy and enhance internal processes.</li><li>
Communicate regularly with Sales teams to align on customer needs and feedback.</li><li>
Collaborate with Finance, Content, Product, and Contracts &amp; Rights teams to address operational and technical challenges.</li><li>
Monitor and escalate customer feedback and issues as needed to ensure timely resolution.</li></ul> 
Qualifications<ul><li> 
Minimum 2 years of experience in online customer service.</li><li>
Excellent communication skills, with a strong focus on care, respect, and empathy.</li><li>
Strong problem-solving abilities.</li><li>
Good product knowledge.</li><li>
Passionate about technology.</li><li>
Experience with Salesforce and JIRA is a plus.</li><li>
Fluent in Arabic, English, and French.</li><li>
Proficient in Microsoft Office (Excel, Word, etc.).</li><li>
Strong organizational skills and attention to detail.</li><li>
Ability to manage multiple tasks effectively.</li><li>
Familiarity with the music industry and digital platforms is an advantage.</li></ul> 
Additional Information 
SET THE TONE WITH US
Working at Believe means having individual and collective impact in a fast-growing company!
At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry.
We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world. 
We have two hearts at Believe - our People and our Artists.
We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential&hellip; We aim to provide our Believers with the best environment to thrive. 
ROCK THE JOB
<ul><li>Tailor-made training and coaching program
</li><li>Remote working policy
</li><li>A well-being program
</li><li>Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist
</li><li>Contractor role</li></ul> 
SING IN HARMONY
<ul><li>Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity &amp; Inclusion (DEI), wellbeing and the planet.
</li><li>Shaping Together: A Group-wide event focused on volunteerism and community impact
</li></ul>We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We, therefore, welcome applications from all backgrounds and all sections of the community regardless of age, disability, gender, race, religion and sexual orientation.</div>

Customer Care Specialist

<div>
 
 Believe&rsquo;s mission is to develop local artists and labels in the digital ecosystem by providing them the solutions they need to grow their audience at each stage of their career and development.
 
 
 
 
 Its 2,020 employees in more than 50 countries aim to support local artists and labels with a unique digital expertise, respect, fairness and transparency.
 
 
 
 
 To support our fast-growing presence on all continents, we are constantly looking for new Believers to join us and make a stronger and more positive impact on the music industry!
 
 
 
 
 Believe is listed on compartment A of the regulated market of Euronext Paris (Ticker: BLV, ISIN: FR0014003FE9).
 
 
 
 
 www.believe.com
 
 
 
 
 Ready to #setthetone with Believe?
 
 
 
 
 
 
 Job Description
 
 
 
 
 Believe is seeking a passionate Customer Care &amp; Support specialist based in Egypt or Lebanon.
 
 
 You will serve as the main point of contact for our MENA region customers (Labels &amp; Artists), handling their requests and ensuring smooth operations in content delivery, royalties, and copyright matters, all while maintaining high levels of customer satisfaction.
 
 
 
 
 Main roles and responsibilities:
 
 
 
 <ul>
 <li>
 
 Resolve issues related to content delivery, royalties, reporting, and copyright, ensuring compliance with SLAs.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Maintain high levels of customer satisfaction by providing timely and efficient support.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Onboard and train Artists and Labels on Believe's tools, ensuring effective use of the platform.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Contribute to the support knowledge base to promote client autonomy and enhance internal processes.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Communicate regularly with Sales teams to align on customer needs and feedback.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Collaborate with Finance, Content, Product, and Contracts &amp; Rights teams to address operational and technical challenges.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Monitor and escalate customer feedback and issues as needed to ensure timely resolution.
 
 
 
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Minimum 2 years of experience in online customer service.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Excellent communication skills, with a strong focus on care, respect, and empathy.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Strong problem-solving abilities.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Good product knowledge.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Passionate about technology.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Experience with Salesforce and JIRA is a plus.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Fluent in Arabic, English, and French.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Proficient in Microsoft Office (Excel, Word, etc.).
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Strong organizational skills and attention to detail.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Ability to manage multiple tasks effectively.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Familiarity with the music industry and digital platforms is an advantage.
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 
 
 
 SET THE TONE WITH US&ZeroWidthSpace;
 
 
 
 
 Working at Believe means having individual and collective impact in a fast-growing company! &ZeroWidthSpace;
 
 
 
 
 At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry. &ZeroWidthSpace;
 
 
 
 
 We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world. &ZeroWidthSpace;
 
 
 
 
 &ZeroWidthSpace;
 
 
 
 
 We have two hearts at Believe - our People and our Artists. &ZeroWidthSpace;
 
 
 
 
 We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential&hellip; We aim to provide our Believers with the best environment to thrive. &ZeroWidthSpace;
 
 
 
 
 &ZeroWidthSpace;
 
 
 
 
 ROCK THE JOB &ZeroWidthSpace;
 
 
 
 <ul>
 <li>
 
 Tailor-made training and coaching program &ZeroWidthSpace;
 
 
 
 </li>
 <li>
 
 Remote working policy&ZeroWidthSpace;
 
 
 
 </li>
 <li>
 
 A well-being program&ZeroWidthSpace;
 
 
 
 </li>
 <li>
 
 Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist&ZeroWidthSpace;
 
 
 
 </li>
 <li>
 
 Contractor role
 
 
 
 </li>
 </ul>
 
 &ZeroWidthSpace;
 
 
 
 
 &ZeroWidthSpace;
 
 
 
 
 SING IN HARMONY&ZeroWidthSpace;
 
 
 
 <ul>
 <li>
 
 Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity &amp; Inclusion (DEI), wellbeing and the planet.&ZeroWidthSpace;
 
 
 
 </li>
 <li>
 
 Shaping Together: A Group-wide event focused on volunteerism and community impact &ZeroWidthSpace;
 
 
 
 </li>
 </ul>
 
 We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We, therefore, welcome applications from all backgrounds and all sections of the community regardless of age, disability, gender, race, religion and sexual orientation.
 
 
 
</div>

Magnet

<div>
 
 
 Employer Overview
 
 
 
 A leading luxury fashion retail group in Egypt, managing exclusive international brands and multi-brand boutiques that cater to men, women, and children. The company represents top global names and is known for its premium shopping experience and strong presence in Cairo&rsquo;s most exclusive retail areas.
 
 
 
 
 
 
 Job Summary
 
 
 
 The Customer Service Specialist will be responsible for managing and enhancing client relationships, ensuring a superior customer experience across all touchpoints. The role involves handling customer inquiries, managing loyalty programs, and supporting both retail and online operations to maintain the brand&rsquo;s excellence in service quality.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead client engagement strategies to strengthen customer retention and satisfaction.
 </li>
 <li>
 Oversee customer communications and manage loyalty program activations.
 </li>
 <li>
 Collaborate with retail, marketing, and operations teams to ensure seamless customer journeys.
 </li>
 <li>
 Handle escalated customer cases with professionalism and empathy.
 </li>
 <li>
 Maintain strong relationships with VIP clients and deliver personalized shopping experiences.
 </li>
 <li>
 Collect and analyze customer feedback to support service improvements.
 </li>
 <li>
 Ensure service standards align with the brand&rsquo;s luxury positioning.
 </li>
 <li>
 Support the sales and marketing teams in client outreach and event coordination.
 </li>
 <li>
 Monitor customer inquiries across all channels to ensure timely responses.
 </li>
 <li>
 Contribute to initiatives that enhance customer loyalty and satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.
 </li>
 <li>
 1&ndash;2 years of experience in customer service or client relations, preferably within the retail or luxury fashion industry.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 High emotional intelligence and customer-oriented mindset.
 </li>
 <li>
 Professional demeanor and problem-solving attitude.
 </li>
 <li>
 Proficient in Microsoft Office (Word, Excel, PowerPoint).
 </li>
 <li>
 Excellent command of English (spoken and written).
 </li>
 <li>
 Ability to handle multiple client interactions with discretion and care.
 </li>
 <li>
 Strong organizational and follow-up skills.
 </li>
 <li>
 Commitment to delivering premium customer experiences.
 </li>
 </ul>
 
 
</div>

Customer Service Specialist

City Edge Developments

<div>
 
 
 Occupation Description
 
 
 
 The Customer Care Executive maintains an ongoing level of engagement with key customers builds trusting relationships with clients and protects the brand by maintaining a positive image. He/she provides the highest quality of services to CED&rsquo;s customers to achieve maximum satisfaction levels.
 
 
 
 
 
 
 Job Location
 
 
 
 New Capital
 
 
 
 
 
 
 Job Scope
 
 
 <ul>
 <li>
 Update accurately the customer&rsquo;s history/interactions and information on the system.
 </li>
 <li>
 Provide regular updates to customers on the status of their cases/requests.
 </li>
 <li>
 Escalate customer issues and report major problems to Superiors.
 </li>
 <li>
 Collect customer&rsquo;s feedback (following given Survey/s).
 </li>
 <li>
 Handle efficiently and on time all tasks/cases assigned by superior/s.
 </li>
 <li>
 Provide accurately all needed reports &amp; data to superior/s.
 </li>
 <li>
 Ensure proper documentation and filing to customers&rsquo; requests.
 </li>
 <li>
 Attend daily/weekly/monthly staff meetings and proactively raise issues for group discussions and information sharing.
 </li>
 <li>
 Support the continuous enhancement of City Edge&rsquo;s database quality and enrichment by collaborating with internal (and external) partners.
 </li>
 <li>
 Follow quality standards for customer and prospect data capture.
 </li>
 <li>
 Analyse City Edge&rsquo;s customer behaviour.
 </li>
 <li>
 Handle customers&rsquo; requests and inquiries received via (call center/mobile app/website/social Media) on time (following given SLAs).
 </li>
 <li>
 Handle customer complaints and provide appropriate solutions in compliance with the company&rsquo;s policy &amp; procedures.
 </li>
 <li>
 Meet walk-in customers with minimum waiting time and enhance the overall customer experience.
 </li>
 <li>
 Reply to customer calls, e-mails, and letters per SLAs.
 </li>
 <li>
 Achieve customer satisfaction via professional handling, timely problem resolution, product knowledge, regular updates, and willingness to help.
 </li>
 <li>
 Proactively share updates &amp; build sustainable relationships of trust with customers through consistency and accurate sharing of information.
 </li>
 <li>
 Conduct all necessary follow-ups with other departments on behalf of the customer to resolve his problems / accommodate his requests.
 </li>
 <li>
 Report repeated complaints/areas of improvement/challenges facing the team to the management for their reference and relevant action.
 </li>
 <li>
 Perform any additional tasks as requested according to the company&rsquo;s policies and procedures.
 </li>
 </ul>
 
 
 
 
 
 Education and Most Common Work Experience Requested
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Marketing, Finance, Business or equivalent.
 </li>
 <li>
 1-3 years of experience, previous experience in real estate is preferred.
 </li>
 </ul>
 
 
</div>

Customer Care Executive

Enpal Egypt

<div>
 
 Unternehmensbeschreibung
 
 
 
 Enpal ist ein schnell wachsendes Greentech-Unternehmen mit der Mission, nachhaltige Energie f&uuml;r alle zug&auml;nglich zu machen &ndash; einfach, digital und aus einer Hand. Wir bieten Solaranlagen, Speicher, Wallboxen und W&auml;rmel&ouml;sungen im Mietmodell und gestalten so die Energiewende aktiv mit. Unser kreatives Marketingteam entwickelt performanceorientierte Kampagnen, die begeistern und wirken &ndash; online wie offline. Dabei treffen Innovationsfreude, Gestaltungsfreiheit und Purpose aufeinander &ndash; und genau hier kommst du ins Spiel.
 
 
 
 Stellenbeschreibung
 
 
 
 <ul>
 <li>
 Kompetente Betreuung von Kundenanfragen und aktive L&ouml;sungsfindung
 </li>
 <li>
 Anwendung und Pflege unseres CRM- oder Ticketing-Systems (z. B. Airtable, Salesforce)
 </li>
 <li>
 Sicherstellung eines strukturierten und analytischen Ansatzes zur Probleml&ouml;sung
 </li>
 <li>
 Konfliktmanagement: Geschickter Umgang mit schwierigen Kunden, um Eskalationen zu vermeiden
 </li>
 <li>
 Anwendung relevanter Branchenkenntnisse zur Optimierung unserer Serviceprozesse
 
 
 
 </li>
 </ul>
 
 Qualifikationen
 
 
 
 <ul>
 <li>
 Technisches Verst&auml;ndnis, insbesondere im Bereich Microsoft Office
 </li>
 <li>
 Analytische Denkweise und strukturierte Arbeitsweise
 </li>
 <li>
 Erfahrung mit CRM- oder Ticketing-Systemen (Airtable, Salesforce o. &Auml;.)
 </li>
 <li>
 Belastbarkeit und diplomatisches Geschick im Umgang mit Kunden
 </li>
 <li>
 Idealerweise Kenntnisse spezifischer Branchenabl&auml;ufe und Vorschriften
 
 
 
 </li>
 </ul>
 
 Zus&auml;tzliche Informationen
 
 
 
 🌍
 
 Sinnvolle Arbeit
 
 &ndash; Unterst&uuml;tze die Energiewende aktiv mit
 
 
 🤝
 
 Teamgeist
 
 &ndash; Arbeite in einem unterst&uuml;tzenden und inklusiven Umfeld
 
 
 🚀
 
 Entwicklungschancen
 
 &ndash; Wachse mit uns in einem dynamischen Startup
 
 
 🏢
 
 Early-Stage Spirit
 
 &ndash; Gestalte unser neues B&uuml;ro in Kairo von Anfang an mit
 
 
 💶
 
 Profitiere von einer attraktiven Verg&uuml;tung
 
 &ndash; wir sch&auml;tzen deinen Einsatz und bieten ein &uuml;berdurchschnittliches Gehalt mit Entwicklungspotenzial
 
 
 Bereit, den Aufbau unseres neuen Customer Care Teams in Kairo mitzugestalten? Dann freuen wir uns auf deine Bewerbung! 🌞
</div>

Logistics Coordinator

HSBC

<div>
 The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we&rsquo;re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
 
 
 Some careers have more impact than others.
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 
 Some Careers Have More Impact Than Others.
 
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 We are currently seeking an experienced professional to join our team in the role of
 
 UKCS Agent
 
 
 
 
 Principal Responsibilities
 
 
 
 
 Impact on the Business
 
 
 
 <ul>
 <li>
 Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.
 </li>
 <li>
 Delivers what is promised in line with customer expectations
 </li>
 <li>
 Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
 
 
 </li>
 </ul>
 
 Customers / Stakeholders
 
 
 
 <ul>
 <li>
 Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
 </li>
 <li>
 Generating customer loyalty through strong knowledge of key products and services
 </li>
 <li>
 Owns and resolves issues and understands how and when to escalate
 
 
 </li>
 </ul>
 
 Leadership &amp; Teamwork
 
 
 
 <ul>
 <li>
 Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
 </li>
 <li>
 Values diversity amongst team
 
 
 </li>
 </ul>
 
 Operational Effectiveness &amp; Control
 
 
 
 <ul>
 <li>
 Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
 </li>
 <li>
 Maintains HSBC internal control standards
 </li>
 <li>
 Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Must be university graduate in any discipline
 </li>
 <li>
 Must be proficient language(s) required by the process
 </li>
 <li>
 Open to working flexible shifting schedules
 </li>
 <li>
 Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
 </li>
 <li>
 Takes pride in delivering what is promised in line with the customer and service expectations
 </li>
 <li>
 Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
 </li>
 <li>
 Ability to work in a high-volume, fast paced environment is required
 </li>
 <li>
 Proficiency with personal computers and basic software packages and specialised applications
 </li>
 <li>
 Excellent communication skills and is polite and friendly at all times
 </li>
 <li>
 Displays patience and empathy
 
 
 </li>
 </ul>
 Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
 
 
 The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
 
 
 
 You&rsquo;ll achieve more when you join HSBC.
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 <ul>
 <li>
 Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
 </li>
 </ul>
</div>

UK Contact center Agent

Careem

<div><div>Careem is building the Everything App for the greater Middle East &mdash; making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people&rsquo;s lives and build an awesome organisation that inspires. 
Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region&rsquo;s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.

We&rsquo;re now entering our next chapter &mdash; one powered by AI. We&rsquo;re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it&rsquo;s streamlining operations, enhancing customer experience, or reimagining internal systems &mdash; we want people who can make Careem work smarter and move faster.</div><div>

About the team

The LiveOps team plays a critical role in ensuring the smooth flow of our KSA Express operations. As the frontline of live order management, the team works closely with captains, clients, and suppliers to make sure every order is delivered on time and with an excellent customer experience. This is a fast-paced, high-impact environment where quick problem-solving, multitasking, and clear communication are essential. 


What you'll do
<ul>
<li>Monitor and manage live orders in real time to ensure delivery within SLA.</li>
<li>Communicate with captains to guide and support them through the order journey.</li>
<li>Support clients by addressing live order concerns professionally.</li>
<li>Resolve escalations promptly, ensuring smooth and seamless delivery experiences.</li>
<li>Document live operations incidents and maintain accurate reporting.</li>
<li>Share daily and weekly performance updates with the wider operations team.</li>
<li>Collaborate with performance, acquisition, and commercial teams to improve processes and outcomes.</li></ul> 


What you'll need
<ul>
<li>Successful candidates will have a passionate commitment to improving the lives of people, a strong focus on excellence, and alignment with our core values and purpose.</li>
<li>1&ndash;2 years of experience in customer care or LiveOps (preferred).</li>
<li>Strong multitasking ability with excellent attention to detail.</li>
<li>Ability to work under pressure and stay calm in fast-paced environments.</li>
<li>Excellent communication skills with polite and professional manners.</li>
<li>Client-focused mindset with the ability to build trust with captains and stakeholders.</li>
<li>Quick learner with adaptability to new tools, processes, and technologies.</li>
<li>Flexibility to work rotational shifts, including nights, weekends, and holidays.</li></ul> 


What we&rsquo;ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
<ul>
<li>Work and learn from great minds by joining a community of inspiring colleagues.</li>
<li>Put your passion to work in a purposeful organization dedicated to creating impact in a region with a lot of untapped potential.</li>
<li>Explore new opportunities to learn and grow every day.</li></ul></div></div>

Senior Operations Associate - Live Ops

Explore 1695+ Customer care specialist in Egypt this November. Find roles across top companies and apply now to boost your career.

1695 customer care specialist jobs IN Egypt

Customer Care Specialist

Customer Care Specialist

Customer Service Specialist

Customer Care Executive

Logistics Coordinator

UK Contact center Agent

Senior Operations Associate - Live Ops