customer service representative Jobs in Egypt

customer service representative

customer service specialist Jobs in Egypt

customer service specialist

customer service associate

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customer care specialist

L'Oréal

A Day in the Life
 
As a Customer Care Specialist in our Cairo-based Supply Chain team, you will be the central point of contact for our internal partners and external suppliers, ensuring a seamless and efficient order-to-cash process. You will play a crucial role in upholding our standard of service and driving operational excellence.
 
In this role, you will: 
<ul>
<li>Manage the Order-to-Cash Cycle: Oversee the entire process from order entry to final delivery, ensuring accuracy and timeliness to meet our business needs.</li>
<li>Be a Key Collaborator: Act as the primary liaison between internal teams, such as Sales and Finance, and our external suppliers to foster strong, productive relationships and ensure smooth operations.</li>
<li>Solve Problems Proactively: Identify, investigate, and resolve any issues related to orders, deliveries, or invoicing, implementing effective solutions to prevent reoccurrence.</li>
<li>Drive Process Improvement: Analyze current customer care workflows and contribute to projects aimed at enhancing efficiency, service quality, and stakeholder satisfaction.</li>
</ul>
We Are Looking For
 
We are seeking a detail-oriented and collaborative individual with a knack for building relationships and a drive for operational excellence. Your ability to navigate complex processes and communicate effectively will be key to your success.
 
You're a great match if you have: 
<ul>
<li>A degree in Business, Supply Chain, Engineering, or a related field.</li>
<li>Excellent Stakeholder Management skills to build and maintain strong partnerships.</li>
<li>A commitment to Operational Excellence and ensuring smooth supply chain flows.</li>
<li>A strong sense of Customer Centricity in all your interactions.</li>
<li>Proven Problem-Solving abilities to address challenges effectively.</li>
<li>Effective Communication skills, with fluency in English.</li>
</ul>
What’s In It For You
 
<ul>
<li>A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!)</li>
<li>Real responsibility from day 1, there’s no sitting on the sidelines at L’Oréal.</li>
<li>An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!</li>
<li>A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make concrete difference.</li>
</ul>
Who We Are
 
Join us at L’Oréal, the world's #1 beauty company present in over 150 markets. For over a century, we have been transforming; fueled by data, tech, innovation, and science. Together, we tackle big challenges while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.
 
Our daring Operations team of thousands of exceptional minds don’t just work on complex challenges; They help create sustainable and inclusive beauty alongside our partners by crafting, innovating, sourcing, producing, and delivering millions of products and services that touch every corner of the globe.
 
We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.

Customer Care Specialist

Alumil MISR

<div><ul><li>Communicate directly with customers regarding order status, material availability, readiness, delivery dates, and loading updates.
</li><li>Coordinate internally with Operations, Production, Warehouse, Planning, and Loading teams to follow up on customer orders.
</li><li>Provide the Commercial Team with regular updates on open orders, delayed orders, missing items, and any deviations from promised delivery dates.
</li><li>Follow up on urgent and important orders and support in prioritizing them internally when needed.
</li><li>Coordinate with the Loading Team and customers to arrange delivery/loading schedules.
</li><li>Monitor orders before and after loading to ensure that all order lines are properly shipped to customers.
</li><li>Prepare weekly order status reports per customer and share them with the Commercial Team and management when required.
</li><li>Support in maintaining accurate customer order data in the ERP, including outdated or inactive open orders.
</li><li>Suggest alternatives or substitutions in coordination with the Commercial, Technical, and Operations teams whenever items are unavailable.
</li>Support the improvement of customer service levels by identifying gaps in response time, availability updates, delivery commitments, and internal coordination. 
<li>
</li></ul> 
 
Requirements 
<ul><li>
Actively collaborate with all involved departments of the Division to improve Customer Service Levels.</li><li>
 Update commercial team on deviations from promised dates and provide possible suggestions or alternative services.</li><li>
 Create weekly order status reports per customer and communicate these reports to commercial team and top management.</li><li>
 Manage W99 stock reduction by:</li><li>
Suggesting replacements (profiles/accessories).</li><li>
Coordinating with the sales department to offer discounts on specific items.</li><li>
 Responsible for maintaining customer orders in local ERP (removing outdated orders and ensuring all open orders are active).</li><li>
Suggest improvements to local procedures and identify gaps to enhance daily operations, including:</li><li>
Stock replenishment processes.</li><li>
Stock levels.</li><li>
Response times to customer requests.</li><li>
Issues with purchased items/MOQs (Minimum Order Quantities).</li></ul> 

Benefits 
<ul><li>
Actively collaborate with all involved departments of the Division to improve Customer Service Levels.</li><li>
Competitive salary
</li><li>Healthy environment
</li><li>Competitive salary
</li><li>Healthy environment
</li><li><ul><li>Attractive Salaries</li><li>
Social insurance</li><li>
Medical Insurance</li><li>
Other benefits upon the company polices</li></ul></li></ul></div>

Medtronic

<div>At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You&rsquo;ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
<h1 class="jobSectionHeader">A Day in the Life
</h1>At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You&rsquo;ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
 
 
The role is opened to continue our daily milestone in serving our patients &amp; partners and give them the highest level of support &amp; partnership which is aligned with our daily mission to alleviate pain, restore health, and extend life by representing the company to external and internal customers. In this position, you are expected to be located in Egypt.
Responsibilities may include the following and other duties may be assigned:
<ul><li>Act as a primary point of contact for customers, responding to service requests and inquiries via phone, email, and systems with a strong focus on customer experience
</li><li>Manage service requests end‑to‑end, including complex cases, ensuring timely resolution and clear communication
</li><li>Accurately create and maintain service requests and related data in ServiceNow, SAP, and Salesforce
</li><li>Prepare, manage, and follow up on repair, maintenance, and spare parts quotations, including support for service contracts and basic upsell opportunities
</li><li>Proactively address customer concerns by investigating issues and managing Opportunities for Improvement (OFIs) to resolution
</li><li>Use reports and system data to identify opportunities to improve service quality, efficiency, and turnaround time
</li><li>Collaborate closely with internal teams and stakeholders to resolve issues, share updates, and support effective decision‑making while contributing to NPS and CES targets
</li>Perform other related duties as assigned, while adhering to applicable procedures, quality standards, and compliance requirements. 
<li>
</li></ul> 
Required Knowledge and Experience:
<ul><li>Minimum 2+ years of relevant experience in Customer Service, Service Operations, or a related role
</li><li>Bachelor&rsquo;s degree or equivalent education
</li><li>Native‑level proficiency in Arabic, both spoken and written, very good command of English (independent user, B2 level)
</li><li>Excellent communication, customer service, and interpersonal skills
</li><li>Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor
</li>Good command of MS Office (Outlook, Excel, Word). 
<li>
</li></ul>Physical Job Requirements
 
 
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 
<h1 class="jobSectionHeader">Benefits &amp; Compensation
</h1>Medtronic offers a competitive Salary and flexible Benefits Package
 
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. 
 
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
<h1 class="jobSectionHeader">About Medtronic
</h1>We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
 
Our Mission &mdash; to alleviate pain, restore health, and extend life &mdash; unites a global team of 95,000+ passionate people.
 
We are engineers at heart&mdash; putting ambitious ideas to work to generate real solutions for real people. From the R&amp;D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here</div>

Associate Customer Care Specialist UAE - Service and Repair

Sutherland

<div>Company Description 
Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide.
With a strong emphasis on digital engineering services, we deliver innovative technologies and business process excellence, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of 363 independent inventions, including 250 AI-based solutions with patents in key technologies that continuously enhance business operations and transform user experiences.
Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless &quot;as-a-service&quot; model, enabling rapid innovation and supporting sustainable business growth. 
Job Description 
This is a full-time on-site role located in Cairo for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.
Your day-to-day responsibilities will include:<ul><li>
Handling customer interactions with efficiency and empathy.</li><li>
️ Providing tailored solutions to meet customer needs.</li><li>
Ensuring a positive customer experience through effective communication and professional phone etiquette.</li></ul>
If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team! 
Qualifications 
We&rsquo;re Hiring Talented People!
 
Fresh Grads &amp; Dropouts are welcome to apply!
 What we&rsquo;re looking for:
✅ Fluency in English is a MUST! (B2/C1 level)
 
✅ Strong skills in Customer Service &amp; Customer Support 
✅ Proven ability to enhance Customer Satisfaction &amp; Customer Experience 
✅ Problem-solving, active listening, &amp; attention to detail 
✅ Experience in a customer-facing role and familiarity with CRM tools is a plus! ️ 
✅ Flexibility with night &amp; overnight shifts is essential
 
✅ Proficiency in professional phone etiquette &amp; communication techniques is a plus
If you&rsquo;re passionate about making a difference and love helping customers, we want YOU! 
 
 
Additional Information 
All your information will be kept confidential according to EEO guidelines.</div>

English Customer Service Specialist

Nagwa

<div>Summary 
 
We are looking to hire a Customer Support Specialist to join us in our mission to educate the world. The successful candidate will be responsible for providing essential support to customers throughout their online journey. This role involves providing guidance, assistance, and resources to help customers succeed, addressing their needs, and collaborating with other staff to ensure a positive and effective learning experience in the online environment. 
 
Responsibilities<ul><li>
Serve as the primary point of contact for customers seeking support, guidance, and assistance throughout their online learning experience</li><li>
Address and resolve customers' concerns promptly, fostering a positive and supportive online learning environment</li><li>
Respond to and resolve customers&rsquo; queries accurately and in a timely manner, via calls, emails, or chat, ensuring that all interactions are within the agreed Service Level Agreement (SLA)</li><li>
Enhance customer satisfaction by assisting with problem solving and providing effective solutions for customers</li><li>
Perform duties in accordance with established practices, procedures, and standards, ensuring efficiency, with minimal supervision</li><li>
Identify customer needs and help them utilize specific features</li><li>
Monitor customer complaints on social media platforms and reach out to provide assistance</li></ul>
Qualifications and Work Experience<ul><li>
Bachelor's degree in any relevant field</li><li>
2+ years of experience in chat and email support, preferably in educational technology</li><li>
Advanced level of the English language, both written and spoken</li></ul>
Behavioral Competencies<ul><li>
Problem-solving skills</li><li>
Excellent communication skills</li><li>
Flexibility</li><li>
Analytical thinking</li><li>
Attention to detail</li><li>
Adaptability</li><li>
Eagerness to learn</li><li>
Result-oriented</li></ul>
Work Conditions<ul><li>
This position operates on a rotational shift basis, including weekends and holidays.</li></ul>
HumCLQJXOA</div>

Customer Support Specialist

Element MEA

<div>
 We are hiring Customer Care Executives to manage end-to-end customer interactions across multiple channels while ensuring seamless coordination between customers, stores, and delivery teams.
 
 
 This role requires individuals who are
 
 responsive, solution-oriented, and highly organized
 
 , with the ability to independently manage queries while delivering a consistent and professional customer experience.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Handle customer inquiries via Email, WhatsApp, and phone calls in a timely and professional manner
 </li>
 <li>
 Provide accurate information and effective solutions to customer queries
 </li>
 <li>
 Coordinate with internal teams (stores, logistics, delivery) to track and update order status
 </li>
 <li>
 Resolve customer complaints and escalations with a customer-first approach
 </li>
 <li>
 Maintain accurate records of interactions, issues, and resolutions
 </li>
 <li>
 Proactively follow up on pending or unresolved cases to ensure closure
 </li>
 <li>
 Manage multiple conversations simultaneously while maintaining quality and response time standards
 
 
 </li>
 </ul>
 
 Candidate Requirements
 
 
 
 <ul>
 <li>
 2&ndash;3 years of experience in Customer Service / Customer Care roles
 </li>
 <li>
 Strong communication skills in Arabic and English (mandatory)
 </li>
 <li>
 Experience handling multi-channel support (Email, WhatsApp, Calls)
 </li>
 <li>
 Good problem-solving and coordination skills
 </li>
 <li>
 Basic understanding of order processing and delivery tracking
 </li>
 <li>
 Ability to work independently in a remote environment
 </li>
 <li>
 Detail-oriented with strong follow-up discipline
 
 
 </li>
 </ul>
 
 Work Conditions
 
 
 
 <ul>
 <li>
 Fully Remote Role
 </li>
 <li>
 Working Days: Monday to Saturday
 </li>
 <li>
 Required to be available during UAE public holidays (as per business needs)
 </li>
 </ul>
</div>

Customer Care executive

Manufacturing Commercial Vehicles

<div>Company: MCV INDUSTRY ( egypt)- Job Purpose:As a first point of customer interface he will be responsible for establishing rapport and trust with all walk in customers Responsible for gaining and sustaining customers&rsquo; confidence in the scope of services offered This is done by ensuring that professional performance and commitment to customer care are always maintainedJob Duties and Responsibilities:<ul><li>Take appointments, process repair orders, quotes and invoices</li><li>Identify customer problems and log them for technicians to review</li><li>Order stock as required to match customer needs for repair items</li><li>Ensure customer approval is obtained for all remedial work to be carried out</li><li>Promote the company&rsquo;s range of vehicle parts and accessories</li><li>Provide internal coordination of service work to adhere to commitments made to customers</li><li>Deal with customer requirements and complaints and estimate costs and time for work to be carried out, and maintain customer contact to ensure smooth delivery of vehicle</li><li>Fulfill additional tasks as per job needs and as directed by direct superiorMain KPI Key Performance indicators:
</li></ul><ul>
<li>Core Competencies<ul>
<li>Financial Management</li>
<li>Customer Excellence</li>
<li>Process Management</li>
<li>Growth &amp; Development</li></ul> 
</li>
<li>Functional Competencies<ul>
<li>Job Knowledge</li>
<li>Monitoring, Reporting and Trend Thinking</li>
<li>Technology and Cyber Security</li></ul> 
</li>
<li>Leadership Competencies<ul>
<li>Accountability &amp; Focusing on Business Results</li>
<li>Emotional Intelligence</li>
<li>Integrity &amp; Professional Behavior</li></ul></li> 
</ul>
Job Skills and Abilities:<ul><li> Very Strong interpersonal and communication skills</li><li> Mature, Reliable, Creative and self-motivated</li><li> Excellent command of English language</li><li> Excellent Computer skills </li><li> Excellent analytical thinking</li><li> Excellent negotiation skills</li><li> Very good command of English language</li></ul>Organized, dynamic, flexible, trustful and customer orientedQualifications:<ul><li> BSC in Engineering is a must, preferable Automotive or Mechanical</li><li> 0 &ndash; 3 years of experience</li></ul></div>

Reception Engineer

Explore 1710+ Customer care specialist in Egypt this May. Find roles across top companies and apply now to boost your career.

1710 customer care specialist jobs In Egypt

Customer Care Specialist

Customer Care Specialist

Associate Customer Care Specialist UAE - Service and Repair

English Customer Service Specialist

Customer Support Specialist

Customer Care executive

Reception Engineer