digital marketing specialist Jobs in Islamabad

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customer service representative

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client support specialist

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credentialing specialist

customer care specialist

HRPSP - Your Strategic HR Partner

We&rsquo;re Hiring: Customer Service Specialist &ndash; Social Media DomainLocation: Islamabad Salary: PKR 37,000 + Performance-Based IncentivesAre you a skilled communicator with a passion for delivering top-tier customer support via social platforms? We&rsquo;re looking for a Customer Service Specialist to join our growing team!Key Responsibilities:<ul><li>Respond promptly to customer inquiries via Social Media &amp; Email</li><li>Deliver personalized and empathetic customer service</li><li>Understand customer needs and offer effective solutions</li><li>Escalate unresolved issues to supervisors as needed</li><li>Maintain accurate records of interactions and transactions</li><li>Share feedback to enhance customer experience and internal processes</li></ul>Requirements:<ul><li>Graduate (Bachelor&rsquo;s degree)</li><li>Experience in social media-based customer service is a plus</li><li>Excellent English writing &amp; communication skills</li><li>Strong multitasking ability in a fast-paced environment</li><li>Problem-solving mindset with creative thinking</li><li>Self-motivated and able to work with minimal supervision</li><li>Willing to work flexible hours, including weekends/holidays</li><li>Familiar with CRM tools and live chat software</li></ul>Job Type: Full-timePay: From Rs37,000.00 per monthWork Location: In person

Customer Service Specialist – Social Media Domain

ibex. Pakistan

<div>
 ibex. Pakistan is offering an exciting fresh job opportunity in Islamabad! We are looking for a Customer Success Specialist within the operations department who will be responsible for handling a large number of incoming calls for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach.
 
 
 Having prior experience in dealing with international customers &ndash; even better if they were based in USA &ndash; is a big plus. But above that, the candidate should have a can-do attitude, good work ethics and be passionate about working in a dynamic customer support environment.
 
 
 
 PS:
 
 A sense of humor would help too!
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
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 It is a full-time ibex. job opening in Pakistan
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 The role will be on-site in one of ibex. office in Islamabad
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 Willingness to support schedule changes during Ramadan or regional holidays as per requirements of operational needs (with fair scheduling practices)
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 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
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 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This ibex. job role offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
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 Customer Service Representative Supervisors/ Team Lead
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 Office Administrator / Operations Coordinator
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 Training Specialists
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 Cross-campaign growth for more exposure
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 Cross-departmental growth for specific interests like marketing, IT, HR, etc.
 
 
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 </ul>
 
 Responsibilities
 
 
 
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 Professionally manage a high volume of incoming calls from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
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 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
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 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
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 Providing alternatives to products/items, which are not available on the ecommerce website
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 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
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 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
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 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
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 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
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 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
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 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
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 Staying up to date with latest updates on CRM and other systems information, process changes and future updates
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 Exceptional verbal communication skills in English is a must
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 Candidates must possess a clear American accent to easily explain and help the customer base in US
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 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
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 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
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 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
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 Experience using CRM systems is a bonus
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 Fresh graduates and students searching for entry-level roles or call center jobs in Islamabad are encouraged to apply
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 </ul>
</div>

Customer Success Specialist

FLORET CAPITALS (PVT. LTD)

Job Title: Customer Service Representative Department: Customer Support / Operations Job Type: Full-Time Location: Executive Heights, Blue Area IslamabadJob Summary:We are looking for a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction. This role is suitable for fresh graduates as well as candidates with up to 1 year of experience.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email or chat in a timely and professional manner</li><li>Resolve customer complaints and provide appropriate solutions</li><li>Maintain accurate records of customer interactions and transactions</li><li>Provide information about products and services</li><li>Follow up with customers to ensure issue resolution</li><li>Collaborate with internal teams to improve customer experience</li><li>Meet performance targets and KPIs set by management</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or a relevant field</li><li>Fresh candidates are encouraged to apply (0&ndash;1 year of experience preferred)</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving and interpersonal skills</li><li>Ability to handle pressure and manage multiple tasks</li><li>Basic knowledge of MS Office (Word, Excel)</li></ul>Preferred Skills:<ul><li>Prior experience in a customer support role</li><li>Familiarity with CRM systems</li><li>Strong listening skills and a customer-first mindset</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Attractive incentives/commissions</li><li>Career growth opportunities</li><li>Supportive and professional work environment</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Service Representative

PetsPark.pk

Job Title: Customer Support Representative Location: E-11 Islamabad, reliable commuting to the office is a must. Job Type: Full-Time Timing: Mon-Sat 9:30AM-6PM Salary: 40,000-60,000 per monthAbout Us: We are looking for a Customer Support Representative to join our team! If you have excellent communication skills, a customer-friendly attitude, and are comfortable using computers, we&rsquo;d love to hear from you.Responsibilities:<ul><li>Handle customer inquiries via phone, email, and chat.</li><li>Assist customers with order-related queries and resolve issues promptly.</li><li>Maintain records of customer interactions and feedback.</li><li>Provide support for order processing and follow-ups.</li><li>Coordinate with other departments to ensure smooth service delivery.</li></ul>Requirements:<ul><li>Female candidates will be preferred.</li><li>Must be located near E-11, Islamabad.</li><li>Strong communication and problem-solving skills with best organizational skills.</li><li>Basic computer knowledge and ability to learn quickly.</li><li>Prior experience in customer support is a plus but not required.</li></ul>What We Offer:<ul><li>Market-competitive salary based on experience and performance</li><li>Professional and friendly work environment</li><li>Growth opportunities within the company</li><li>Performance-based bonuses and incentives</li><li>Training and skill development sessions</li></ul>Work Location This is an office-based role located in E11/2. Candidates must be willing to work onsite.How to Apply: If you meet the criteria, apply now and join our team!Contact us : 0324 2032424Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad E-11: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Customer Support Representative CSR Female

TT Technologies pvt Ltd (PhoneCase.pk)

Key Responsibilities:<ul><li>Respond to customer inquiries and resolve issues through social media (Facebook, Instagram, WhatsApp).</li><li>Assist customers with product information, order status, and returns.</li><li>Provide guidance and support to customers navigating our e-commerce store.</li><li>Maintain a high level of product knowledge to effectively address customer questions and concerns.</li><li>Collaborate with other team members to ensure timely resolution of customer issues.</li><li>Maintain accurate and detailed records of customer interactions.</li></ul>Requirements:<ul><li>Experience with e-commerce stores and a strong understanding of the online shopping process.</li><li>Proficiency in using Facebook, Instagram, and WhatsApp for customer communication.</li><li>Excellent written and verbal communication skills in English (additional languages a plus).</li><li>Strong problem-solving and decision-making abilities.</li><li>Typing speed of a minimum of 35 words per minute.</li><li>Exceptional interpersonal skills and a friendly, customer-oriented demeanor.</li><li>Ability to work independently and as part of a team.</li><li>Flexible to work during the shift timings of 10:00 AM to 6:00 PM with a 1-hour break.</li><li>High school diploma or equivalent.</li></ul>Salary Range:The salary for this position ranges between 18,000 to 30,000 PKR per month, depending on qualifications and experience.If you are a dedicated and customer-focused professional with the required experience and skills, we invite you to apply for this exciting opportunity to join our team.Job Types: Full-time, Contract Contract length: 12 monthsPay: Rs20,000.00 - Rs30,000.00 per monthApplication Question(s):<ul><li>We are an online store based in Sector E11, Islamabad. As part of our hiring process, we are currently considering candidates who reside in nearby areas. Could you kindly share your current location?</li><li>Do you have any experience as customer support ?</li></ul>Work Location: In person

Customer Support Representative - Islamabad

Note: This is office Based Job, Our office is in Sector E-11 Islamabad.TT Technologies pvt. ltd looking for the people who will be guiding/supporting customers online.We are a fast-growing e-commerce company managing multiple online brands across Pakistan. We sell on Shopify, Daraz, and other platforms. We are looking for a Customer Chat Support Executive to handle customer inquiries, resolve issues, and ensure a smooth customer experience across all platforms.Key Responsibilities:<ul><li>Respond to customer queries via live chat, WhatsApp, and social media inboxes</li><li>Assist customers with order placement, tracking, cancellations, and returns</li><li>Handle complaints professionally and provide timely solutions</li><li>Follow up with customers to ensure issue resolution</li><li>Maintain proper records of chats and customer interactions</li><li>Coordinate with internal teams for order-related issues</li><li>Maintain a polite, professional, and customer-friendly tone at all times</li><li>Ensure customer satisfaction and positive brand image</li></ul>Requirements:<ul><li>Good English writing skills (basic spoken English preferred)</li><li>Ability to communicate clearly and politely</li><li>Problem-solving mindset</li><li>Basic computer knowledge (typing, browsing, Excel/Sheets)</li><li>Ability to handle pressure and multiple chats</li><li>Punctual, responsible, and team-oriented</li></ul>Job Type: Full-timePay: Rs15,000.00 - Rs25,000.00 per monthEducation:<ul><li>Middle School (Preferred)</li></ul>Location:<ul><li>Islamabad E-11 (Preferred)</li></ul>Work Location: In person

Customer Support Chat Agent

Misix Communication

Company DescriptionMisix Communication, established in 2015, is a leading Business Process Outsourcing center, dedicated to delivering exceptional customer service to our clients. Our mission is to build strong customer relationships by providing reliable and efficient support. Our team is highly skilled and quick to adapt to the technical requirements of diverse products, ensuring seamless service delivery. We pride ourselves on setting a benchmark for quality in customer support.Role DescriptionThis is a full-time, on-site role for a Call Center Specialist based in Islamabad. The Call Center Specialist will handle inbound and outbound calls, address customer inquiries, provide exceptional customer service, and resolve issues effectively. Additional responsibilities include documenting customer interactions, ensuring data accuracy, and maintaining records. The candidate will play a vital role in fostering customer satisfaction and loyalty while adhering to company policies and procedures.Qualifications<ul><li>Strong Customer Support, Customer Service, and Contact Center skills</li><li>Excellent Communication skills, both verbal and written</li><li>Basic to advanced Computer Literacy</li><li>Ability to work effectively in a fast-paced team environment</li><li>Attention to detail and problem-solving skills</li><li>Experience in a similar role is a plus</li></ul>Pay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Call Centre Agent (Night Shift)

Explore 198+ Customer care specialist in Islamabad this April. Find roles across top companies and apply now to boost your career.