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customers relations manager

customer data management senior general manager

Abdul Latif Jameel

<div>
 <p>
  <strong>
   Who we are?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Abdul Latif Jameel is a diversified business of independent entities that include automotive distribution, auto parts manufacturing, financial services, renewable energy, environmental services, health, land and real estate development, logistics, electronics retailing and media services.
 </p>
 <p>
  Established in 1945 Abdul Latif Jameel has dual headquarters in Jeddah, Saudi Arabia and Dubai, United Arab Emirates, and currently has operations in 30 countries employing approximately 11,000 people from more than 40nationalities.
 </p>
 <p>
  The term Abdul Latif Jameel refers broadly to several distinct, separate and independent legal entities. It is not itself a corporate entity, association or conglomerate run by an overarching parent company but merely refers to a group of distinct and wholly separate legal entities that are collectively referred to as Abdul Latif Jameel.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Main Job Responsibilities:
  </strong>
 </p>
 <p>
  1- Develop JMS Digital Strategy and execution plan with alignment of JMS direction and all stakeholders.
 </p>
 <p>
  2- Lead the design and delivery of JMS digital projects from business side to IT, Digital &amp; e-commerce departments.
 </p>
 <p>
  3- Design new digital solutions and touch points to enhance Customer Experience along Customer Journey and to optimize processes through automation, manage costs effectively and contribute to growth in the business.
 </p>
 <p>
  4- Accountable for getting the core business digital transformation done from business side; this means maintaining the integrity of the strategic intent and managing the changes while minimizing disruption to the business.
 </p>
 <p>
  5- Maintains stakeholders focus on the overall transformation, the intended business outcomes, and the progress toward those outcomes.
 </p>
 <p>
  6- Governance of the digital transformation Strategy and projects through ensuring that the JMS head and stakeholders are apprised on the status of the Digital Transformation Strategy and projects in a timely and accurate fashion through Steering Committee and regular progress meetings.
 </p>
 <p>
  7- Partner with stakeholders (MARCOM, IT, IDCD, Legal, Data, CJ, Retail, TMO, Hayy Jameel, ALJUF, etc..) to understand their needs and priorities and communicate on a tactical and strategic level and translate those on Digital form language to IT, Digital departments.
 </p>
 <p>
  8- Close communication and collaboration with IT, Digital team to secure the execution of JMS Digital strategies and plans to deliver JMS Digital projects on time.
 </p>
 <p>
  9- Support the delivery and management of digital projects by facilitating cross-functional decision making.
 </p>
 <p>
  10- Ensure that any changes to compliance, policies, or processes that affect customer registration are well understood, planned, designed, and delivered
 </p>
 <p>
  11- Manage overlapping and dependencies between digital projects.
 </p>
 <p>
  12- Measure digital projects performance and provide enhancement recommendations.
 </p>
 <p>
  13- Data related activities from the first stage of data acquiring to the CX and to end up with storing the data and distributing it under the rightful regulations and ensuring the security of it.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Minimum Qualifications and Experience:
  </strong>
 </p>
 <p>
  Bachelor&rsquo;s degree in computer science, engineering, or business field
 </p>
 <p>
  10-12 years of experience in developing software solutions, with at least 3 years specifically in developing and executing digital solutions. Experience in leading the execution of projects through SDLC Experience in leading the teams with Agile development methodology.
 </p>
 <p>
  Strong leader who can manage multiple teams and drive the execution of complex digital projects . Ability to motivate, guide and lead large teams . Excellent interpersonal, execution, presentation and communication skills.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Special Certifications / Membership
  </strong>
 </p>
 <p>
  Certification related to Business Process Modeling (e,g BPMN) Certification related to IT Business Analyst Certifications in digital technologies and products is a plus
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    The worker will work with a daily standard of (48) hours per week.
   </strong>
  </li>
  <li>
   <strong>
    The job posting will expire in 7 days - Apply while the opportunity lasts!
   </strong>
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Data Management Senior General Manager

Islamic Development Bank (IsDB)

<div>
 Title: Sr. Associate, Credit Review
 <br/>
 <br/>
 Requisition ID: 5806
 <br/>
 <br/>
 <strong>
  <strong>
   OVERVIEW
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  Business Unit
 </strong>
 Risk Management
 <strong>
  Division
 </strong>
 Credit Review
 <strong>
  Location
 </strong>
 Jeddah, Saudi Arabia
 <strong>
  Job Grade
 </strong>
 E2
 <strong>
  Type of Employment
 </strong>
 Fixed-Term Appointment
 <br/>
 <br/>
 <strong>
  <strong>
   JOB PURPOSE
   <br/>
   <br/>
  </strong>
 </strong>
 The job holder is responsible for performing the evaluation of trade finance proposals at ITFC with a view to identifying the associated credit risks and recommending mitigating measures to its line management. The role encompasses also the review of portfolio transactions and supporting the Department for ad-hoc risk management related assignments, as required. The role is also expected, whenever required, to contribute and perform in areas of credit risk architecture, governance, policies, tools, and analytics.
 <br/>
 <br/>
 <strong>
  <strong>
   KEY ACCOUNTABILITIES
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Assist the Manager/Senior Manager, Credit Review in conducting a thorough evaluation of all financing proposals received from Trade Solutions Complex as well as investment proposals and ensure that these are in adherence with ITFC&rsquo;s risk acceptance criteria. This evaluation will include identifying the associated risk factors and recommending suitable credit enhancements or risk mitigation measures to the line management.
  </li>
  <li>
   Assist the Manager / Senior Manager, Credit Review in preparing the technical review report for Risk Management recommendations on prospective deals that are to be incorporated as a critical input in Credit/Investment Committees&rsquo; meetings.
  </li>
  <li>
   Conduct activities such as the preparation of reports for the portfolio assessment committee (PAC), Credit Committee (CC) and the follow-up of credit related issues assigned by the line management.
  </li>
  <li>
   Provide input in developing, validating, and updating the Risk Scoring models and making recommendations, as required by the Division Manager.
  </li>
  <li>
   Undertake initial review of periodical Credit Risk Ratings prepared for ITFC clients, verify compliance with defined covenants and relevant contractual arrangements, and ascertain that no material adverse changes occur regarding the client and/or the business environment.
  </li>
  <li>
   Monitor the implementation of corrective actions, where required, based on the deliberations of the portfolio assessment committee (PAC) and standard operating procedures established for Credit Risk Management.
  </li>
  <li>
   Compile lessons learnt from credit standpoint based on the findings of credit review, portfolio management assignments and provide inputs to the line management for the strengthening of credit risk management practices.
  </li>
  <li>
   Support the line management for the strengthening of risk culture through various dissemination platforms.
  </li>
  <li>
   Identify areas of automation in the credit management process on an ongoing basis.
  </li>
  <li>
   Maintain MIS reports, log of credit files and minutes to the meetings in digital and paper-based archives.
  </li>
  <li>
   Provide risk measurement input pertaining to ITFC financing/investment portfolio, as required, for the purpose of periodic risk management reports prepared by the Credit &amp; Market Risk Division.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   KEY ACCOUNTABILITIES
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  ACADEMIC AND PROFESSIONAL QUALIFICATIONS
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in Banking/Financial Economics or similar qualification
  </li>
  <li>
   Master's in Finance, a CFA charter, or an FRM certification is a plus
  </li>
  <li>
   Minimum of 2 years of experience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   SKILLS &amp; NECESSARY KNOWLEDGE
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   English is compulsory
  </li>
  <li>
   Arabic and/or French is a plus
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   ABOUT APPLICATION PROCESS
   <br/>
   <br/>
  </strong>
 </strong>
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 <br/>
 <br/>
 <ul>
  <li>
   Resume/CV
  </li>
  <li>
   Copy of passport
  </li>
  <li>
   Academic certificate
   <br/>
   <br/>
  </li>
 </ul>
 If you are currently an IsDB Regular staff applying for this role and get selected through the competitive selection process; your current contract type and other terms and conditions will remain unchanged.
 <br/>
 <br/>
 The Islamic Development Bank (IsDB) does not ask for payments of any kind from applicants throughout the recruitment process (job application, CV review, interview meeting, and final processing of applications). In addition, the IsDB does not request information on applicants&rsquo; bank accounts. The IsDB declines all responsibility for the fraudulent publications of job posts or job offers in its name or, in general, for the fraudulent use of its name in any way whatsoever.
</div>


Sr. Associate, Credit Review

<div>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Title:
  </strong>
  Business Development Manager &ndash; Western Region
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Jeddah, Saudi Arabia
 </p>
 <p>
  <strong>
   Reporting To:
  </strong>
  Jeddah Head of Business Development
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <strong>
   About Aon in Saudi Arabia
  </strong>
 </p>
 <p>
  Aon is a leading global professional services firm providing a broad range of risk, talent development, and health solutions. In Saudi Arabia, Aon is dedicated to empowering businesses with innovative strategies and insights that help them navigate complex challenges and seize new opportunities. With a strong local presence and a deep understanding of the Kingdom&rsquo;s dynamic market, Aon Saudi Arabia partners with clients to deliver tailored solutions that drive growth, resilience, and long-term success.
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <strong>
   Job Objective
  </strong>
 </p>
 <p>
  To promote Aon Saudi Arabia in the marketplace in alignment with the company&rsquo;s vision and values, driving business growth and profitability in the Western Region.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Lead business development efforts in the Western Region, collaborating with branch staff to achieve growth and profitability targets.
  </li>
  <li>
   Establish and nurture new client relationships to expand the business footprint and increase sales volume in Jeddah.
  </li>
  <li>
   Develop and execute a strategic business plan and sales strategy to meet or exceed our sales target.
  </li>
  <li>
   Conduct weekly meetings to set goals, review performance, and align priorities.
  </li>
  <li>
   Prepare and submit monthly sales reports through the company&rsquo;s system.
  </li>
  <li>
   Research into customer product needs, particularly in emerging sectors like e-commerce, to support product development initiatives.
  </li>
  <li>
   Gather and relay client feedback to inform future service delivery and innovation.
  </li>
  <li>
   Identify and pursue leads through existing customer networks; negotiate terms and placements.
  </li>
  <li>
   Monitor competitor activities and market trends to identify threats and opportunities.
  </li>
  <li>
   Create and implement effective action plans for lead generation and prospecting.
  </li>
  <li>
   Coordinate and execute marketing plans as required.
  </li>
  <li>
   Maintain accurate records of sales activities and prospective engagement on a monthly basis.
  </li>
  <li>
   Prepare and deliver compelling proposal presentations; assist in proposal development.
  </li>
  <li>
   Uphold and promote adherence to company policies, procedures, and ethical standards across the team.
  </li>
  <li>
   Coordinate closely with the Branch Manager to ensure seamless client engagement and service delivery.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills
  </strong>
 </p>
 <ul>
  <li>
   Strong business development and sales planning capabilities
  </li>
  <li>
   Excellent communication and interpersonal skills
  </li>
  <li>
   Strategic thinking and problem-solving abilities
  </li>
  <li>
   Proficiency in CRM tools
  </li>
  <li>
   Presentation and negotiation skills
  </li>
  <li>
   Market research and competitive analysis
  </li>
  <li>
   Ability to work independently and collaboratively in a team environment
  </li>
  <li>
   Time management and organizational skills
  </li>
  <li>
   Software as a Service Sales (SASS)
  </li>
  <li>
   B2B Business to Business sales
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Bachelor&rsquo;s degree in business administration, Marketing, or a related field
   </strong>
   (master&rsquo;s degree is a plus)
  </li>
  <li>
   <strong>
    Minimum 5 years of experience in business development or sales
   </strong>
  </li>
  <li>
   <strong>
    Minimum of 5 years of experience in general insurance or financial services sector
   </strong>
  </li>
  <li>
   <strong>
    Proven track record of meeting or exceeding sales targets
   </strong>
  </li>
  <li>
   <strong>
    Fluency in English and Arabic
   </strong>
  </li>
  <li>
   <strong>
    Software as a Service- SASS Sales experience
   </strong>
  </li>
  <li>
   <strong>
    Experience in the general Saudi market and regulatory environment
   </strong>
  </li>
  <li>
   <strong>
    B2B - Business to Business sales experience
   </strong>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Aon
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Aon plc (NYSE:AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. Through its more than 65,000 colleagues worldwide, Aon unites to empower results for clients in over 120 countries via innovative and effective risk and people solutions and through industry-leading global resources and technical expertise. Aon has been named repeatedly as the world&rsquo;s best broker, best insurance intermediary, reinsurance intermediary, captives&rsquo; manager and best employee benefits consulting firm by multiple industry sources.
 </p>
</div>


Business Development Manager

recruitlytics LLC

<div>
 We&rsquo;re hiring a
 <strong>
  Customer Service Representative &ndash; Administrative Assistant
 </strong>
 to support our customers and internal teams across the
 <strong>
  UAE and Saudi Arabia
 </strong>
 . This is a
 <strong>
  remote role
 </strong>
 combining frontline customer communication with reliable administrative support. You&rsquo;ll be the friendly first point of contact for customers, while also helping keep records, schedules, and daily operations organized.
 <br/>
 <br/>
 This role is ideal for someone who enjoys solving problems, communicating clearly, and staying on top of details&mdash;while working independently from home.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 Customer Support (Primary)
 <br/>
 <br/>
 <ul>
  <li>
   Respond to customer inquiries via email, chat, and phone/WhatsApp in a professional and helpful tone.
  </li>
  <li>
   Handle common questions related to registration, onboarding, account access, schedules, and general support needs.
  </li>
  <li>
   Troubleshoot basic issues, guide customers through next steps, and escalate complex cases to the appropriate team.
  </li>
  <li>
   Follow communication guidelines to ensure customers receive consistent, accurate information.
  </li>
  <li>
   Maintain a high level of customer satisfaction by being responsive, empathetic, and solution-focused.
  </li>
  <li>
   Document customer interactions, outcomes, and follow-ups in the CRM or support tracker.
   <br/>
   <br/>
  </li>
 </ul>
 Administrative Support (Secondary)
 <br/>
 <br/>
 <ul>
  <li>
   Support the team with admin tasks such as data entry, updating records, organizing documents, and maintaining accurate files.
  </li>
  <li>
   Help coordinate schedules and meetings, including sending reminders and tracking attendance when required.
  </li>
  <li>
   Prepare and maintain simple reports (e.g., daily support volume, resolution notes, candidate/customer status lists).
  </li>
  <li>
   Assist with onboarding coordination, including checking submitted forms and confirming required details are complete.
  </li>
  <li>
   Ensure tasks are completed on time, and communicate clearly when anything is missing or needs clarification.
   <br/>
   <br/>
  </li>
 </ul>
 What Success Looks Like
 <br/>
 <br/>
 <ul>
  <li>
   Customers receive accurate responses quickly, with clear steps and a friendly experience.
  </li>
  <li>
   Support tickets and inquiries are documented properly, and follow-ups happen without delays.
  </li>
  <li>
   Admin tasks (records, reports, trackers) are completed accurately and kept up to date.
  </li>
  <li>
   You can manage multiple priorities while staying organized and dependable.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience: 1+ year in customer service, virtual assistant work, admin support, call center, or similar.
  </li>
  <li>
   Communication: Excellent written and verbal communication.
  </li>
  <li>
   Languages:
  </li>
  <li>
   English required
  </li>
  <li>
   Arabic is a strong advantage (especially for Saudi Arabia and UAE customers)
  </li>
  <li>
   Tech skills: Comfortable using tools like Google Sheets/Excel, email platforms, CRMs, and chat tools.
  </li>
  <li>
   Remote readiness: Reliable internet, a quiet workspace, and ability to work independently.
  </li>
  <li>
   Strong attention to detail and ability to follow instructions and processes.
   <br/>
   <br/>
  </li>
 </ul>
 Nice to Have
 <br/>
 <br/>
 <ul>
  <li>
   Experience handling support via WhatsApp Business, live chat systems, or ticketing tools (e.g., Zendesk/Freshdesk).
  </li>
  <li>
   Familiarity with customers and cultural communication norms in the GCC region.
  </li>
  <li>
   Experience with onboarding, scheduling, or administrative coordination.
   <br/>
   <br/>
  </li>
 </ul>
 Work Setup &amp; Schedule
 <br/>
 <br/>
 <ul>
  <li>
   Location: Remote (UAE or Saudi Arabia candidates preferred; open to nearby time zones if you can align).
  </li>
  <li>
   Time zone coverage: Must be able to support Gulf Standard Time (GST) and/or Arabia Standard Time (AST) hours.
  </li>
  <li>
   Hours: Flexible depending on team needs; may include set shifts or overlapping coverage windows.
  </li>
  <li>
   Equipment: You must have a laptop/desktop, stable internet, and headset for calls if needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation &amp; Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive compensation based on experience and location.
  </li>
  <li>
   Remote work flexibility.
  </li>
  <li>
   Training, scripts, and support processes provided.
  </li>
  <li>
   Opportunity for growth into senior support, team lead, or operations/admin roles based on performance.
  </li>
 </ul>
</div>


Customer Service Representative Administrative Assistant

Bayut KSA - بيوت السعودية

<div>
 <p>
  Bayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience. As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 </p>
 <p>
  As a Sales Manager you will be responsible for building and managing a team of Sales Consultants/Supervisors while consistently training and developing them. You will be responsible to handle a wide range of tasks related to managing the sales team, setting team targets, forecasting revenue and coordinating with cross-functional stakeholders. This will include intensive daily reviews with the team, scheduling meetings with clients, providing feedback after meetings, and ensuring that the sales team are well equipped to do their jobs well. You will also be responsible for tracking sales performance metrics and reporting these results back to senior management.
 </p>
 <p>
  <strong>
   In this role, you will:
  </strong>
 </p>
 <ul>
  <li>
   Manage a sales team and provide leadership, training, and coach team members on sales technique, product, upsell and cross-sell
  </li>
  <li>
   Plan and direct sales team training on CRM
  </li>
  <li>
   Develop a sales strategy to achieve organisational sales goals and revenues
  </li>
  <li>
   Set individual and monthly sales targets for the sales teams (for new and existing business and hunters - for new business)
  </li>
  <li>
   Achieve the monthly sales targets by delivering sales from both personal and group accounts
  </li>
  <li>
   Generate leads and prospects to meet the parameters for quarterly sales production review
  </li>
  <li>
   Responsible for recruiting, developing, and training new sales agents
  </li>
  <li>
   Track, collate and interpret sales figures and reporting
  </li>
  <li>
   Ensure members of the sales team have the necessary resources to perform properly
  </li>
  <li>
   Monitor budgets and track the progress
  </li>
  <li>
   Monitor team performance and motivate them to achieve team and individual targets
  </li>
  <li>
   Track and maintain records of team sales, payments, and account reviews
  </li>
  <li>
   Source feedback to marketing, operations, and tech team for enhancing product effectiveness, client issues and concerns
  </li>
  <li>
   Collect customer feedback and market research and channelise it internally for effective measures and follow-ups
  </li>
  <li>
   Verification of agency data/ numbers in the respective area to analyse growth opportunities and determine recruiting needs
  </li>
  <li>
   Establish, maintain, and expand the customer base through effective team management and allocate new agencies to the existing team
  </li>
  <li>
   Keep track of agency pools and verify agency data in their area
  </li>
  <li>
   Perform regular field visits
  </li>
  <br/>
  <br/>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in sales, business administration, or related field
  </li>
  <li>
   8 years of sales experience in Sales, Trade Marketing, Route to Market understanding, and 3 years in managing a sales team
  </li>
  <li>
   Valid KSA license required Knowledge
  </li>
  <li>
   Strong knowledge of the local market
  </li>
  <li>
   Strong Knowledge of different sales techniques and pipeline management Skills
  </li>
  <li>
   Excellent presentation, negotiation, and closing skills
  </li>
  <li>
   Strong Decision-making skills
  </li>
  <li>
   Strong Problem-solving skills
  </li>
  <li>
   Strong communication and interpersonal skills
  </li>
  <li>
   Team player with a strong ability to influence and interact at all levels, using both written and verbal communication.
  </li>
  <li>
   Ability to work in and lead a project team with a wide variety of individuals
  </li>
  <li>
   Approachability and friendly personality.
  </li>
  <li>
   Able to motivate others
  </li>
  <li>
   Ability to deal with ambiguity.
  </li>
  <li>
   Compassion, Composure and empathy.
  </li>
  <li>
   Ability to reflect and self learn
  </li>
  <br/>
  <br/>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High-performing and fast-paced work environment
  </li>
  <li>
   Comprehensive Health Insurance
  </li>
  <li>
   Rewards and recognition
  </li>
 </ul>
 <ul>
  <li>
   Learning &amp; Development
   <br/>
  </li>
 </ul>
 <p>
  Bayut is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 </p>
 <p>
  #KSABayut
 </p>
</div>


Field Sales Manager - Classifieds

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Saudi Arabia
</div></div><div><div>Province/City
</div><div>Jeddah
</div></div><div><div>Hiring Entity
</div><div>Rosewood Jeddah
</div></div><div><div>Department
</div><div>Sales &amp; Marketing
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><p>Description of Duties:</p><ul><li>Ensures the highest Rate at the highest possible occupancy, with the ultimate goal of achieving and exceeding budget and or forecast</li><li>Ensures that his team members are fully trained to the highest levels in product knowledge to ensure a professional, consistent, and seamless service to the customer</li><li>Maintain the minimum operating standards of Rosewood Jeddah</li><li>Cooperates and coordinates with all departments in the hotel with respect to room allocations</li><li>Ensure accurate profile management by eliminating duplicate profiles and capturing contact addresses for incomplete profiles.</li><li>Ensure achievement of set goals in respect of customer service &amp; employee welfare</li><li>Implement revenue management operations, procedures, and best practices.\</li><li>Identify new revenue opportunities.</li><li>Provide daily, weekly, and monthly reporting.</li><li>Optimize and expand distribution partnerships.</li><li>Act as overall business development consultant for the hotel manager/owner.</li><li>Challenge and influence hotel to improve service level and operational standards.</li><li>Build and maintain strong working relationships with levels of staff at the client hotel.</li></ul></div><br>
<div></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Rosewood Jeddah is situated in the heart of Jeddah&rsquo;s Corniche in the fashionable northern corner of the city within easy reach of key business, diplomatic and designer shopping districts. The hotel itself is a distinctive modern building situated along the shores of the Red Sea with memorable views from the hotel&rsquo;s guestrooms and luxury facilities, making it a popular destination for a Saudi Arabia vacation. The hotel&rsquo;s name is inspired by the traditional culture and architecture of the city of Jeddah. The city&rsquo;s history dates back more than two thousand years. As a major port on the Red Sea, Jeddah has been a destination on many adventurers&rsquo; voyages and journeys. Unesco described the oldest areas of Jeddah as a unique example of the historic urban architecture of the Mediterranean and the Arabian Peninsula. At Rosewood Jeddah the very best of modern design and technology is combined with the heritage, culture and traditions of the kingdom. The hotel appeals to both business and leisure travelers offering elegance and unparalleled personal service. One of the finest hotels in Jeddah and Saudi Arabia, Rosewood Jeddah was the first hotel in Jeddah to offer 24-hour butler service for all rooms. The hotel&rsquo;s 127 rooms and suites are thoughtfully furnished and many offer stunning views of the Red Sea.</p></div></div></div></div></div></div><div></div>

Revenue Manager

Alsulaiman Group

<div>
 <p>
  <strong>
   About Alsulaiman Group
  </strong>
 </p>
 <p>
  Since 1983, Alsulaiman Group has transformed from a single bold investment into a dynamic force behind some of the region&rsquo;s most trusted and impactful brands.
 </p>
 <p>
  Guided by the legacy of H.E. Sheikh Abdullah Bin Sulaiman AlHamdan and driven by the visionary leadership of H.E. Dr. Ghassan Alsulaiman, the Group has redefined what it means to build businesses with purpose.
 </p>
 <p>
  Today, it stands as a leading investment group with a portfolio of nine companies, each addressing key gaps in the regional market while shaping industries and elevating customer experiences.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Purpose:
  </strong>
 </p>
 <p>
  To define, lead, and oversee Alsulaiman Group&rsquo;s (ASG) group-wide marketing strategy across all portfolio entities. The role is responsible for driving brand growth and commercial performance through integrated marketing, data-driven decision-making, and consistent brand positioning. The Group Marketing Manager provides leadership, direction, and governance to marketing leaders across the group, while partnering with executive leadership to align initiatives with business objectives and growth strategies.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Accountabilities
  </strong>
  :
 </p>
 <p>
  <strong>
   Strategic Marketing Leadership
  </strong>
 </p>
 <ul>
  <li>
   Develop and oversee the execution of ASG&rsquo;s group marketing strategy, ensuring alignment with group&rsquo;s and brand&rsquo;s objectives, brand architecture, and growth priorities.
  </li>
  <li>
   Act as a strategic partner to the executive team and business unit leaders on insights, brand &amp; marketing strategy, and go-to-market planning.
  </li>
  <li>
   Establish governance, frameworks, and standards for marketing planning, brand management, and campaign execution across all portfolio companies.
  </li>
  <li>
   Lead, mentor, and manage group and brand-level marketing teams, ensuring consistent, high-quality, and performance-driven marketing delivery.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Brand Strategy &amp; Portfolio Management
  </strong>
 </p>
 <ul>
  <li>
   Define and oversee group brand architecture, positioning, and value propositions across all ASG brands.
  </li>
  <li>
   Ensure brand consistency while allowing flexibility for individual brand identities and market needs.
  </li>
  <li>
   Guide brand development initiatives, including launches, rebranding, and portfolio optimization.
  </li>
  <li>
   Safeguard brand equity and ensure alignment with corporate values and long-term strategy.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Integrated Marketing &amp; Campaign Management
  </strong>
 </p>
 <ul>
  <li>
   Oversee the planning and execution of integrated marketing campaigns across ATL, BTL, digital, social, and experiential channels.
  </li>
  <li>
   Ensure marketing initiatives are insight-led, customer-centric, and aligned with commercial objectives.
  </li>
  <li>
   Collaborate with different business units to support revenue growth, customer acquisition, and retention.
  </li>
  <li>
   Drive innovation in campaign design, content, and channel mix to maximize impact and ROI.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Digital Marketing, Data &amp; MarTech
  </strong>
 </p>
 <ul>
  <li>
   Lead digital marketing strategy across the group, including performance marketing, social media, CRM, and e-commerce enablement.
  </li>
  <li>
   Leverage data, analytics, and AI-enabled marketing tools to drive personalization, targeting, and optimization.
  </li>
  <li>
   Oversee marketing technology platforms, ensuring effective adoption, integration, and governance.
  </li>
  <li>
   Monitor digital performance and emerging trends to continuously enhance and optimize future plans.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Customer Insights &amp; Market Intelligence
  </strong>
 </p>
 <ul>
  <li>
   Translate data and insights into actionable strategies for brand positioning, product development, and marketing effectiveness.
  </li>
  <li>
   Monitor competitive landscape, consumer behavior, and market dynamics to inform strategic decisions.
  </li>
  <li>
   Establish a robust insights with support of market research capability across the group.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Stakeholder Collaboration &amp; Agency Management
  </strong>
 </p>
 <ul>
  <li>
   Manage relationships with external agencies, media partners, and vendors to ensure high-quality delivery and cost efficiency.
  </li>
  <li>
   Collaborate cross-functionally with communications, customer engagement, sales, and operations to ensure alignment and integrated execution.
  </li>
  <li>
   Ensure clear communication, accountability, and performance management across internal and external stakeholders.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Measurement, Reporting &amp; Performance Management
  </strong>
 </p>
 <ul>
  <li>
   Define group-wide marketing KPIs and performance frameworks.
  </li>
  <li>
   Track, analyze, and report marketing effectiveness, ROI, and brand health to executive leadership.
  </li>
  <li>
   Continuously evaluate and optimize marketing investments and activities to improve efficiency and impact.
  </li>
  <li>
   Ensure compliance with governance standards, budget controls, and brand guidelines.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications and Experience:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in marketing, Business Administration, or a related field; Master&rsquo;s degree (MBA or equivalent) preferred.
  </li>
  <li>
   Minimum of 8 years&rsquo; experience in marketing, with several years in a leadership role.
  </li>
  <li>
   Proven experience in developing and executing integrated marketing strategies across multiple brands or business units.
  </li>
  <li>
   Strong experience in the Saudi Arabian market, with deep understanding of local consumers, culture, market dynamics and media.
  </li>
  <li>
   Demonstrated expertise in brand management, digital marketing and media, performance marketing, and data-driven decision-making.
  </li>
  <li>
   Experience working with agencies, media partners, and marketing technology platforms.
  </li>
  <li>
   Strong analytical, strategic thinking, and commercial acumen.
  </li>
  <li>
   Excellent leadership, stakeholder management, and cross-functional collaboration skills.
  </li>
  <li>
   Strong communication and presentation skills.
  </li>
  <li>
   Fluent in Arabic and English, both written and verbal.
  </li>
 </ul>
</div>


Group Marketing Manager

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