associate business manager Jobs in Jeddah

associate business manager

customer operations manager - jeddah Jobs in Jeddah

customer operations manager - jeddah

account executive

account manager

account specialist

customer success account mgmt

Microsoft

<div>
 
 Overview
 
 
 
 With over 17,000 employees worldwide, the mission of Microsoft&rsquo;s Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products, services, and partnerships. Join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.
 
 
 Are you the tech-savvy, cloud loving person that has Cloud and IT Service Management blood running in their veins? Do you want to be that key person that helps our strategic enterprise customers to achieve the most with Microsoft products and services? Do you get your energy from helping your customers succeed in making their transformational cloud projects real?
 
 
 As Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.
 
 
 The CSAM role in the Customer Success Unit at Microsoft will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.
 
 
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 
 
 
 Responsibilities
 
 
 
 As a CSAM your key areas of responsibility will be:
 
 
 Customer Relationship Management
 
 
 <ul>
 <li>
 You will nurture, establish, and expand relationships with key C-level customer stakeholders to enable clear understanding of customer priorities and goals to align quality solution planning, delivery execution and governance.
 
 
 </li>
 </ul>
 Customer Success Leadership &ndash; Consumption Leadership
 
 
 <ul>
 <li>
 De-risk and accelerate the delivery of Microsoft solutions and take ownership of team orchestration and coordination that accelerates production level consumption and customer adoption across cloud. Ensure there is alignment to top customer priorities to help our customers get value from their Microsoft investments and leverage support agreement to achieve their goals.
 
 
 </li>
 </ul>
 Customer Success Leadership &ndash; Customer Strategy and Growth
 
 
 <ul>
 <li>
 Engages with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
 </li>
 <li>
 Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
 
 
 </li>
 </ul>
 Customer Success leadership - Delivery and program management
 
 
 <ul>
 <li>
 Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
 
 
 </li>
 </ul>
 Customer Success Leadership - Customer Health
 
 
 <ul>
 <li>
 You will identify and assess customers&rsquo; critical services across our cloud platforms and work with customers to ensure that these services are healthy and resilient.
 
 
 </li>
 </ul>
 Technical Relevance
 
 
 <ul>
 <li>
 Develop technical competency across a breadth of Solution areas which supports customer advice, connecting their business goals to Microsoft solutions.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Experience in Aviation or Retail industry
 </li>
 <li>
 Bachelor&rsquo;s degree in business, IT, Computer Science, or related field
 </li>
 <li>
 Several years' experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
 </li>
 <li>
 Experience in relevant Microsoft solutions
 
 
 </li>
 </ul>
 Strong experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
 
 
 
 Additional / Preferred Qualifications
 
 
 
 <ul>
 <li>
 Certification in relevant Microsoft solutions (e.g., Azure, M365) or similar solutions
 </li>
 <li>
 Relevant professional certifications, such as:
 </li>
 <ul>
 <li>
 ITIL Foundation or equivalent service management certification
 </li>
 <li>
 Project Management Institute (PMI) or equivalent certification
 </li>
 <li>
 PROSCI or equivalent Change Management certification
 
 </li>
 </ul>
 </ul>
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Customer Success Account Mgmt

Facility Management

<div>Job Purpose
To perform the assigned role within the Waste Mgmt package covering waste segregation, collection, storage, transportation, disposal coordination, recycling and airside/landside waste routes, ensuring safe, compliant, continuous and passenger-sensitive service delivery under EMPLOYER's performance-based FM model.
Key Responsibilities
Deliver the Waste Mgmt package scope in a live KAIA airport environment while protecting safety, continuity, passenger experience and EMPLOYER reputation.
Follow EMPLOYER/KAIA security, access, PTW, HSE, emergency, reporting and escalation procedures.
Use EAM/CAFM, checklists or approved templates to record activities, defects, incidents, resources and evidence.
Coordinate with EMPLOYER FM, AOCC/TOC, Security, airport operations, adjacent packages, tenants, airlines, OEMs and subcontractors as applicable.
Coordinate daily work allocation, permits, access, materials, manpower, shift handover and field quality verification.
Escalate access, material, safety, operational-impact or asset constraints before they affect SLA performance.
Control waste segregation, collection routes, vehicle safety, disposal documentation, recycling and spill/odour prevention.
Prevent leakage, pests, FOD, blocked service routes and negative visual impact.
Qualifications, Experience and Courses
Minimum 3 years FM experience in similar position; HES procedures and regulations; strong manpower management; good MS Office, scheduling and planning; able to train janitorial staff on cleaning techniques and cleaning products.
Relevant airport, transport hub, critical infrastructure, hospitality mega-facility or large public facility experience is preferred; aviation-system roles require direct system/OEM exposure where applicable.
Must be able to work in a 24/7/365 multi-stakeholder environment during Hajj, Umrah, Ramadan, VIP movements, disruptions and emergency conditions.
Professional English for supervisory/management roles; basic English for field roles; Arabic is preferred for coordination.
Required training: KAIA/EMPLOYER induction, security awareness, HSE, emergency response, EAM/CAFM/mobile work order, and package-specific technical/OEM/safety courses.
Airport-Specific Competencies
Airport security/access discipline, airside-landside awareness and passenger-impact sensitivity.
Ability to operate during 24/7 shifts, peak passenger periods, Hajj/Umrah, disruptions, VIP movements and emergency response.
Clear communication with EMPLOYER, AOCC/TOC, Security, operations, adjacent FM packages, subcontractors/OEMs and internal Safari teams.
Key Deliverables / KPIs
SLA/KPI compliance
Zero uncontrolled safety/security breach
Quality of evidence and reporting
Timely escalation and corrective action closure
Collection compliance
Segregation quality
Disposal evidence and spill/odour control</div>

Waste Operations Coordinator

<div>Job Purpose
To perform the assigned role within the Waste Mgmt package covering waste segregation, collection, storage, transportation, disposal coordination, recycling and airside/landside waste routes, ensuring safe, compliant, continuous and passenger-sensitive service delivery under EMPLOYER's performance-based FM model.
Key Responsibilities
Deliver the Waste Mgmt package scope in a live KAIA airport environment while protecting safety, continuity, passenger experience and EMPLOYER reputation.
Follow EMPLOYER/KAIA security, access, PTW, HSE, emergency, reporting and escalation procedures.
Use EAM/CAFM, checklists or approved templates to record activities, defects, incidents, resources and evidence.
Coordinate with EMPLOYER FM, AOCC/TOC, Security, airport operations, adjacent packages, tenants, airlines, OEMs and subcontractors as applicable.
Lead manpower planning, shift coverage, mobilization, productivity, KPI/SLA governance, weekly/monthly reporting and corrective actions.
Review risks, complaints, NCRs, audit findings, repeat failures, seasonal readiness and continuous-improvement initiatives.
Control waste segregation, collection routes, vehicle safety, disposal documentation, recycling and spill/odour prevention.
Prevent leakage, pests, FOD, blocked service routes and negative visual impact.
Qualifications, Experience and Courses
10 years QHSE experience; 5 years specifically in FM; capable of conceiving, managing and executing FM projects; Degree/Diploma in relevant QHSE field; NEBOSH; contract management; prepares weekly/monthly progress and quality reports.
Relevant airport, transport hub, critical infrastructure, hospitality mega-facility or large public facility experience is preferred; aviation-system roles require direct system/OEM exposure where applicable.
Must be able to work in a 24/7/365 multi-stakeholder environment during Hajj, Umrah, Ramadan, VIP movements, disruptions and emergency conditions.
Professional English for supervisory/management roles; basic English for field roles; Arabic is preferred for coordination.
Required training: KAIA/EMPLOYER induction, security awareness, HSE, emergency response, EAM/CAFM/mobile work order, and package-specific technical/OEM/safety courses.
Airport-Specific Competencies
Airport security/access discipline, airside-landside awareness and passenger-impact sensitivity.
Ability to operate during 24/7 shifts, peak passenger periods, Hajj/Umrah, disruptions, VIP movements and emergency response.
Clear communication with EMPLOYER, AOCC/TOC, Security, operations, adjacent FM packages, subcontractors/OEMs and internal Safari teams.
Key Deliverables / KPIs
SLA/KPI compliance
Zero uncontrolled safety/security breach
Quality of evidence and reporting
Timely escalation and corrective action closure
Collection compliance
Segregation quality
Disposal evidence and spill/odour control</div>

QHSE Lead - Waste Management

<div>Job Purpose
To perform the assigned role within the Waste Mgmt package covering waste segregation, collection, storage, transportation, disposal coordination, recycling and airside/landside waste routes, ensuring safe, compliant, continuous and passenger-sensitive service delivery under EMPLOYER's performance-based FM model.
Key Responsibilities
Deliver the Waste Mgmt package scope in a live KAIA airport environment while protecting safety, continuity, passenger experience and EMPLOYER reputation.
Follow EMPLOYER/KAIA security, access, PTW, HSE, emergency, reporting and escalation procedures.
Use EAM/CAFM, checklists or approved templates to record activities, defects, incidents, resources and evidence.
Coordinate with EMPLOYER FM, AOCC/TOC, Security, airport operations, adjacent packages, tenants, airlines, OEMs and subcontractors as applicable.
Implement RAMS, PTW, toolbox talks, audits, inspections, incident investigation, environmental controls and CAPA closure.
Verify PPE, chemical handling, work-at-height, vehicle, waste, electrical or system-safety controls as applicable to the package.
Control waste segregation, collection routes, vehicle safety, disposal documentation, recycling and spill/odour prevention.
Prevent leakage, pests, FOD, blocked service routes and negative visual impact.
Qualifications, Experience and Courses
6 years QHSE experience; 3 years FM experience; OSHA/IOSH; good knowledge of building construction hazards, fire hazards and environmental hazards.
Relevant airport, transport hub, critical infrastructure, hospitality mega-facility or large public facility experience is preferred; aviation-system roles require direct system/OEM exposure where applicable.
Must be able to work in a 24/7/365 multi-stakeholder environment during Hajj, Umrah, Ramadan, VIP movements, disruptions and emergency conditions.
Professional English for supervisory/management roles; basic English for field roles; Arabic is preferred for coordination.
Required training: KAIA/EMPLOYER induction, security awareness, HSE, emergency response, EAM/CAFM/mobile work order, and package-specific technical/OEM/safety courses.
Airport-Specific Competencies
Airport security/access discipline, airside-landside awareness and passenger-impact sensitivity.
Ability to operate during 24/7 shifts, peak passenger periods, Hajj/Umrah, disruptions, VIP movements and emergency response.
Clear communication with EMPLOYER, AOCC/TOC, Security, operations, adjacent FM packages, subcontractors/OEMs and internal Safari teams.
Key Deliverables / KPIs
SLA/KPI compliance
Zero uncontrolled safety/security breach
Quality of evidence and reporting
Timely escalation and corrective action closure
Collection compliance
Segregation quality
Disposal evidence and spill/odour control</div>

HSEQ Officer - Waste Management

Alnafitha IT

<div>
 
 Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.
 
 
 As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.
 
 
 Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.
 
 
 With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.
 
 
 Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction
 
 
 Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability
 
 
 At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.
 
 
 
 
 
 
 Job Summary/Objective
 
 
 
 
 
 
 The Strategic Account Manager is responsible for managing high-value, complex client accounts and developing strategic relationships with key stakeholders to drive revenue growth and ensure client satisfaction. This role involves formulating and executing tailored account strategies, identifying new opportunities, and leading cross-functional teams to deliver customized solutions.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Strategic Relationship Management
 
 
 
 &bull; Establish and nurture high-level, productive relationships with key stakeholders in critical customer accounts to foster trust and loyalty, leading to increased sales and long-term strategic partnerships.
 
 
 &bull; Develop and oversee the execution of comprehensive account strategies that align with the organization&rsquo;s business objectives, ensuring a proactive approach to client management.
 
 
 
 Sales Strategy Development
 
 
 
 &bull; Achieve ambitious sales goals and objectives for high-value accounts by formulating and implementing tailored sales plans, continuously monitoring progress, and adjusting strategies as necessary to drive revenue and demonstrate value.
 
 
 &bull; Identify and pursue new strategic opportunities within existing accounts while leveraging market analysis, networking, and referrals to generate leads that contribute to sustainable competitive advantage.
 
 
 
 Customer Needs Assessment and Solution Development
 
 
 
 &bull; Proactively assess and validate the complex needs of high-stakes clients through in-depth consultations and feedback sessions, ensuring a thorough understanding that enables the delivery of customized solutions to enhance satisfaction rates.
 
 
 &bull; Collaborate with cross-functional teams to propose and implement innovative solutions that effectively address customer challenges, increasing the likelihood of successful outcomes and client retention.
 
 
 
 Cross-Functional Leadership and Coordination
 
 
 
 &bull; Lead cross-functional teams in supporting critical client engagements throughout their lifecycle, coordinating efforts across business development, support, service, marketing, and customer success to enhance the overall customer experience.
 
 
 &bull; Drive the strategic account planning process, establishing mutual performance objectives, financial targets, and critical milestones for both short-term and long-term success through a well-defined roadmap.
 
 
 
 Performance Reporting and Analysis
 
 
 
 &bull; Generate comprehensive reports that analyze sales performance and key metrics using advanced CRM tools and data analytics, providing actionable insights into performance trends and informing strategic decision-making.
 
 
 &bull; Regularly evaluate and refine account strategies based on performance metrics and client feedback to ensure continuous improvement and alignment with client expectations.
 
 
 
 Sales Process Optimization
 
 
 
 &bull; Implement and refine strategic sales processes that streamline operations and enhance the customer experience, utilizing feedback from high-level clients and internal teams to drive process improvements and reduce costs.
 
 
 &bull; Develop and deliver training programs for the sales team to optimize the use of sales techniques and tools, improving sales cycle efficiency and increasing the closing rates of critical deals.
 
 
 
 Stakeholder Communication and Budget Management
 
 
 
 &bull; Maintain regular communication with internal stakeholders to ensure alignment on account strategies and objectives, fostering consistency and transparency in the execution of account plans.
 
 
 &bull; Manage the budget for key accounts, ensuring effective allocation of resources and alignment with strategic goals, while also identifying cost-saving opportunities and maximizing ROI.
 
 
 
 Problem Solving and Strategic Adaptation
 
 
 
 &bull; Utilize advanced problem-solving skills to address complex client challenges and develop innovative strategies that adapt to changing client needs and market conditions.
 
 
 &bull; Stay informed about industry trends, competitor activities, and regulatory changes that may impact client relationships and account strategies, ensuring the organization remains agile and responsive.
 
 
 
 
 
 
 Requirements
 
 
 
 
 Qualifications
 
 
 
 
 
 
 - Education: Bachelor&rsquo;s degree in business administration, Marketing, or a related field; master&rsquo;s degree preferred.
 
 
 - Experience: 12-14 years of experience in account management, sales, or a related field, with a proven track record of managing high-value, complex client accounts.
 
 
 - Exceptional analytical and problem-solving skills to assess and address multifaceted client needs.
 
 
 - Strong business acumen and understanding of the implications of risk on overall business strategy and operations.
 
 
 - Excellent communication and interpersonal skills, with the ability to influence and build relationships with senior stakeholders.
 
 
 - Proficiency in CRM software and data analytics tools to effectively manage account performance and reporting.
 
 
 - Demonstrated ability to lead cross-functional teams and manage multiple high-stakes projects simultaneously.
 
 
 
 
 
 
 EQUAL EMPLOYMENT OPPORTUNITY COMMISSION:
 
 
 
 Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ, and advance in employment, qualified women, minorities and diversity representations. Alnafitha IT also makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Saudi and Egyptian employment laws
 
</div>

Strategic Account Executive - Jeddah- Saudi National

Ninja 🥷🏽 نينجا

<div>
 We are seeking a dedicated and customer-focused Account Manager to join our Sales Department at Ninja. The Account Manager will be responsible for maintaining relationships with existing partner restaurants, ensuring their satisfaction and success on the Ninja platform. The ideal candidate possesses strong communication skills, attention to detail, and a proactive approach to account management.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for existing partner restaurants, building and nurturing relationships to ensure satisfaction and retention
 </li>
 <li>
 Conduct regular check-ins with partners to review performance, address concerns, and explore growth opportunities
 </li>
 <li>
 Provide ongoing support and assistance to partners, addressing inquiries and resolving issues in a timely manner
 </li>
 <li>
 Collaborate with internal teams, including Sales Acquisition and Operations, to facilitate partner onboarding and transition
 </li>
 <li>
 Monitor partner performance metrics and KPIs, identifying areas for improvement and implementing action plans as needed
 </li>
 <li>
 Coordinate marketing initiatives and promotional campaigns with partners to drive engagement and sales
 </li>
 <li>
 Cross-selling NCR products and monitor ROI for partners
 </li>
 <li>
 Maintain accurate records of partner interactions, communications, and performance using CRM software
 </li>
 <li>
 Stay informed about industry trends, market developments, and competitor activities to provide strategic insights and recommendations to partners
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Marketing, or a related field
 </li>
 <li>
 3 years of experience in account management, customer service, or sales roles
 </li>
 <li>
 Strong communication, negotiation, and relationship-building skills
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
 </li>
 <li>
 Proficiency in CRM software and Microsoft Office Suite
 </li>
 <li>
 A proactive and solution-oriented approach to problem-solving
 </li>
 </ul>
</div>

Account Manager

SITA Switzerland Sarl

<div>Overview:
<h2 class="jobSectionHeader">WELCOME TO SITA</h2><div></div><div> 
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.</div><div></div><div> 
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work&reg; by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.</div><div></div><div> 
Are you ready to love your job?</div><div></div><div> 
The adventure begins right here, with you, at SITA.</div> 
ABOUT THE ROLE &amp; TEAM: 
This role sits within the Sales and Account Management team and plays a critical role in supporting the commercial success of assigned accounts.
You will act as a commercial and operational enabler, ensuring strong coordination across Sales, Delivery, Finance, and Customer stakeholders. While the role does not carry a sales target, it is instrumental in ensuring that booked business is executed, invoiced, and converted into cash efficiently.
You are detail-oriented, proactive, and results-driven, with a strong ability to follow through, challenge when needed, and drive alignment across multiple stakeholders. 
WHAT YOU WILL DO: 
Commercial and Account Support<ul><li>
Support Account Managers in the execution of customer engagements, ensuring alignment between commercial commitments, contracts, and delivery.</li><li>
Act as a central coordination point between Sales, Delivery, Finance, and customer stakeholders.</li><li>
Ensure consistency between opportunity scope, signed contracts, and execution realities.</li></ul>
Revenue Assurance and Cash Collection (Core Focus)<ul><li>
Support end-to-end invoice lifecycle management, ensuring invoices are submitted in line with contractual terms, milestones, and purchase orders.</li><li>
Perform rigorous follow-up on invoice submission and customer acceptance.</li><li>
Engage proactively with customer departments including Finance, Procurement, Treasury, Accounts Payable, IT, and Contracts to facilitate timely payments.</li><li>
Conduct proactive and, where required, on-site follow-ups to accelerate payment cycles.</li><li>
Maintain a comprehensive tracking sheet for all assigned accounts (invoice status, payment timelines, aging, risks).</li><li>
Identify and escalate payment delays, disputes, and contractual misalignments.</li><li>
Provide weekly reporting to VP Commercial/Sales, highlighting status, risks, and mitigation actions.</li><li>
Ensure strong alignment between project delivery, invoicing readiness, and cash collection.</li></ul> 
Contract and Commercial Alignment<ul><li>
Support the Contract Manager and Sales team in contract preparation, review, and amendments.</li><li>
Ensure alignment with:</li><li><ul><li>
Local Saudi regulatory requirements</li><li>
Customer-specific practices</li><li>
SITA commercial and financial interests</li></ul></li><li>
Identify contractual gaps that may impact invoicing or payment cycles.</li><li>
Contribute to structuring agreements that optimize cash flow and reduce financial exposure.</li></ul> 
Coordination and Execution Support<ul><li>
Track key activities across accounts to ensure smooth execution of commitments.</li><li>
Coordinate internal stakeholders to ensure timely delivery, invoicing readiness, and issue resolution.</li><li>
Support change requests, purchasing follow-ups, and administrative coordination when required.</li></ul> 
Reporting &amp; Documentation<ul><li>
Produce accurate and timely reporting including account updates, risk logs, and collection tracking.</li><li>
Ensure high-quality documentation supporting internal governance and customer interactions.</li></ul> 
Research and Continuous Improvement<ul><li>
Analyze account and project data to identify improvement opportunities.</li><li>
Support initiatives to enhance commercial discipline, invoicing processes, and customer experience.</li></ul> 
KEY PERFORMANCE INDICATORS (KPIs) 
Success in this role will be measured through:<ul><li>
Cash Collection Performance</li><li><ul><li>
Improvement in collection timelines and reduction of overdue receivables</li><li>
Increased proportion of invoices collected within agreed payment terms</li></ul></li><li>
Revenue Realization Discipline</li><li><ul><li>
Strong alignment between delivery milestones, invoicing, and payment collection</li><li>
Reduction in invoice-to-cash cycle time</li></ul></li><li>
Invoicing Accuracy and Timeliness</li><li><ul><li>
High rate of &ldquo;right-first-time&rdquo; invoices with minimal disputes or rejections</li><li>
Timely invoice submission in line with contractual milestones</li></ul></li><li>
Tracking and Reporting Quality</li><li><ul><li>
Accurate, complete, and up-to-date tracking of all assigned accounts</li><li>
Consistent and insightful weekly reporting to VP Commercial/Sales</li></ul></li><li>
Stakeholder Engagement Effectiveness</li><li><ul><li>
Proactive follow-up leading to resolution of payment delays</li><li>
Effective coordination across internal teams and customer departments</li></ul></li><li>
Contractual and Commercial Alignment</li><li><ul><li>
Reduction of issues caused by misalignment between contracts, delivery, and invoicing</li><li>
Early identification and mitigation of commercial risks</li></ul></li></ul>
WHO YOU ARE:
<ul><li>Business or Administrative degree or equivalent experience</li><li>
Formal contract management/project management/negotiations training is a plus</li><li>
Experience supporting Sales, Account Management, Project/Program or Contract/bid environments</li><li>
Exposure to commercial operations, invoicing, or contract management is highly desirable</li><li>
Experience in IT, aviation, or complex B2B environments is a plus</li></ul> 
KNOWLEDGE and SKILLS 
Key Strengths<ul><li>
Strong follow-up and execution discipline</li><li>
Ability to navigate complex customer organizations</li><li>
High attention to detail with a results-oriented mindset</li><li>
Strong stakeholder coordination and communication skills</li><li>
Commercial awareness (contracts, invoicing, payment cycles)</li></ul>
Core Competencies<ul><li>
Stakeholder management</li><li>
Communication for impact</li><li>
Producing results</li><li>
Managing risk and escalation</li><li>
Cross-team collaboration</li><li>
Customer focus</li></ul> 

Qualifications:<div></div><h2 class="jobSectionHeader"> 
WHAT WE OFFER</h2><div></div><div> 
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.</div><div></div><div> 
 Flex Week: Work from home up to 2 days/week (depending on your team's needs)</div><div></div><ul><li> 
Flex Day: Make your workday suit your life and plans.</li></ul><div></div><div> 
 Flex-Location: Take up to 30 days a year to work from any location in the world.</div><div></div><div> 
 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.</div><div></div><div> 
 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.</div><div></div><div> 
 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.</div><div></div><div> 
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.</div></div><div></div>

Sales Operations Associate (Arabic and English Language is a Must)

Explore 235+ Customer success account mgmt in Jeddah this May. Find roles across top companies and apply now to boost your career.