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customer success account mgmt

Microsoft

<div>Overview 
With over 17,000 employees worldwide, the mission of Microsoft&rsquo;s Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products, services, and partnerships. Join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.
Are you the tech-savvy, cloud loving person that has Cloud and IT Service Management blood running in their veins? Do you want to be that key person that helps our strategic enterprise customers to achieve the most with Microsoft products and services? Do you get your energy from helping your customers succeed in making their transformational cloud projects real?
As Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.
The CSAM role in the Customer Success Unit at Microsoft will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 
Responsibilities 
As a CSAM your key areas of responsibility will be:
Customer Relationship Management<ul><li>
You will nurture, establish, and expand relationships with key C-level customer stakeholders to enable clear understanding of customer priorities and goals to align quality solution planning, delivery execution and governance.</li></ul>
Customer Success Leadership &ndash; Consumption Leadership<ul><li>
De-risk and accelerate the delivery of Microsoft solutions and take ownership of team orchestration and coordination that accelerates production level consumption and customer adoption across cloud. Ensure there is alignment to top customer priorities to help our customers get value from their Microsoft investments and leverage support agreement to achieve their goals.</li></ul>
Customer Success Leadership &ndash; Customer Strategy and Growth<ul><li>
Engages with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account.</li><li>
Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.</li></ul>
Customer Success leadership - Delivery and program management
<ul><li>Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.</li></ul>
Customer Success Leadership - Customer Health<ul><li>
You will identify and assess customers&rsquo; critical services across our cloud platforms and work with customers to ensure that these services are healthy and resilient.</li></ul>
Technical Relevance<ul><li>
Develop technical competency across a breadth of Solution areas which supports customer advice, connecting their business goals to Microsoft solutions.</li></ul> 

Qualifications 
<ul><li>
Experience in Aviation or Retail industry</li><li>
Bachelor&rsquo;s degree in business, IT, Computer Science, or related field</li><li>
Several years' experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management</li><li>
Experience in relevant Microsoft solutions</li></ul>
Strong experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
Additional / Preferred Qualifications<ul><li>
Certification in relevant Microsoft solutions (e.g., Azure, M365) or similar solutions</li><li>
Relevant professional certifications, such as:<ul><li>
ITIL Foundation or equivalent service management certification</li><li>
Project Management Institute (PMI) or equivalent certification</li><li>
PROSCI or equivalent Change Management certification</li></ul></li></ul> 
 
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. 
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.</div>

Customer Success Account Mgmt

Ninja 🥷🏽 نينجا

<div>
 We are seeking a dedicated and customer-focused Account Manager to join our Sales Department at Ninja. The Account Manager will be responsible for maintaining relationships with existing partner restaurants, ensuring their satisfaction and success on the Ninja platform. The ideal candidate possesses strong communication skills, attention to detail, and a proactive approach to account management.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for existing partner restaurants, building and nurturing relationships to ensure satisfaction and retention
 </li>
 <li>
 Conduct regular check-ins with partners to review performance, address concerns, and explore growth opportunities
 </li>
 <li>
 Provide ongoing support and assistance to partners, addressing inquiries and resolving issues in a timely manner
 </li>
 <li>
 Collaborate with internal teams, including Sales Acquisition and Operations, to facilitate partner onboarding and transition
 </li>
 <li>
 Monitor partner performance metrics and KPIs, identifying areas for improvement and implementing action plans as needed
 </li>
 <li>
 Coordinate marketing initiatives and promotional campaigns with partners to drive engagement and sales
 </li>
 <li>
 Cross-selling NCR products and monitor ROI for partners
 </li>
 <li>
 Maintain accurate records of partner interactions, communications, and performance using CRM software
 </li>
 <li>
 Stay informed about industry trends, market developments, and competitor activities to provide strategic insights and recommendations to partners
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Marketing, or a related field
 </li>
 <li>
 3 years of experience in account management, customer service, or sales roles
 </li>
 <li>
 Strong communication, negotiation, and relationship-building skills
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
 </li>
 <li>
 Proficiency in CRM software and Microsoft Office Suite
 </li>
 <li>
 A proactive and solution-oriented approach to problem-solving
 </li>
 </ul>
</div>

Account Manager - Jeddah

<div>
 
 
 Job Title:
 
 Account Handler
 
 
 
 Business Line:
 
 Health &amp; Benefits
 
 
 
 Location:
 
 Jeddah, Saudi Arabia
 
 
 
 
 
 
 Role Description:
 
 
 
 
 
 
 This is a full-time on-site role for an Account Handler - Health and Benefits, located in Jeddah. The Account Handler will be responsible for managing client accounts, handling renewals, providing excellent customer service, and dealing with insurance and insurance brokerage matters on a daily basis. Duties include monitoring customer inquiries, processing claims, negotiating policy terms, and ensuring client satisfaction with health and benefit solutions.
 
 
 
 
 
 
 Skills &amp; Experience:
 
 
 
 
 
 <ul>
 <li>
 Strong Customer Service Skills
 </li>
 <li>
 Excellent organizational and multitasking abilities
 </li>
 <li>
 Strong attention to detail and problem-solving skills
 </li>
 <li>
 Effective communication and interpersonal skills
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Account Management
 </li>
 <li>
 Health &amp; Welfare Benefits Administration
 </li>
 <li>
 Insurance Brokerage
 </li>
 <li>
 Claims Processing / Claims Administration
 </li>
 <li>
 Client Relationship Management
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, Finance, or related field
 </li>
 <li>
 Experience in Account Management and Renewals Knowledge and experience in Insurance and Insurance Brokerage
 </li>
 <li>
 Experience working in the health and benefits sector preferred
 </li>
 </ul>
 
 
 
 
 
 About AON:
 
 
 
 Through its more than 65,000 colleagues worldwide, Aon unites to empower results for clients in over 120 countries via innovative and effective risk and people solutions and through industry-leading global resources and technical expertise. Aon has been named repeatedly as the world&rsquo;s best broker, best insurance intermediary, reinsurance intermediary, captives&rsquo; manager and best employee benefits consulting firm by multiple industry sources.
 
 
 
 
 
 
 Company Description:
 
 
 
 Aon plc (NYSE: AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services.
 
 
 
 
 
 
 Inclusion &amp; Accessibility:
 
 
 
 We are committed to creating an inclusive workplace that supports individuals of all abilities. We welcome application from people with disability special and well provide reasonably accommodation during the recruitment process and in the workplace.
 
 
 If you require any accommodation during the hiring process, please let us know when applying, and we'll work with you to ensure a comfortable and fair experience.
 
</div>

Account Handler

recruitlytics LLC

<div>
 We&rsquo;re hiring a
 
 Customer Service Representative &ndash; Administrative Assistant
 
 to support our customers and internal teams across the
 
 UAE and Saudi Arabia
 
 . This is a
 
 remote role
 
 combining frontline customer communication with reliable administrative support. You&rsquo;ll be the friendly first point of contact for customers, while also helping keep records, schedules, and daily operations organized.
 
 
 This role is ideal for someone who enjoys solving problems, communicating clearly, and staying on top of details&mdash;while working independently from home.
 
 
 Key Responsibilities
 
 
 Customer Support (Primary)
 
 
 <ul>
 <li>
 Respond to customer inquiries via email, chat, and phone/WhatsApp in a professional and helpful tone.
 </li>
 <li>
 Handle common questions related to registration, onboarding, account access, schedules, and general support needs.
 </li>
 <li>
 Troubleshoot basic issues, guide customers through next steps, and escalate complex cases to the appropriate team.
 </li>
 <li>
 Follow communication guidelines to ensure customers receive consistent, accurate information.
 </li>
 <li>
 Maintain a high level of customer satisfaction by being responsive, empathetic, and solution-focused.
 </li>
 <li>
 Document customer interactions, outcomes, and follow-ups in the CRM or support tracker.
 
 
 </li>
 </ul>
 Administrative Support (Secondary)
 
 
 <ul>
 <li>
 Support the team with admin tasks such as data entry, updating records, organizing documents, and maintaining accurate files.
 </li>
 <li>
 Help coordinate schedules and meetings, including sending reminders and tracking attendance when required.
 </li>
 <li>
 Prepare and maintain simple reports (e.g., daily support volume, resolution notes, candidate/customer status lists).
 </li>
 <li>
 Assist with onboarding coordination, including checking submitted forms and confirming required details are complete.
 </li>
 <li>
 Ensure tasks are completed on time, and communicate clearly when anything is missing or needs clarification.
 
 
 </li>
 </ul>
 What Success Looks Like
 
 
 <ul>
 <li>
 Customers receive accurate responses quickly, with clear steps and a friendly experience.
 </li>
 <li>
 Support tickets and inquiries are documented properly, and follow-ups happen without delays.
 </li>
 <li>
 Admin tasks (records, reports, trackers) are completed accurately and kept up to date.
 </li>
 <li>
 You can manage multiple priorities while staying organized and dependable.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience: 1+ year in customer service, virtual assistant work, admin support, call center, or similar.
 </li>
 <li>
 Communication: Excellent written and verbal communication.
 </li>
 <li>
 Languages:
 </li>
 <li>
 English required
 </li>
 <li>
 Arabic is a strong advantage (especially for Saudi Arabia and UAE customers)
 </li>
 <li>
 Tech skills: Comfortable using tools like Google Sheets/Excel, email platforms, CRMs, and chat tools.
 </li>
 <li>
 Remote readiness: Reliable internet, a quiet workspace, and ability to work independently.
 </li>
 <li>
 Strong attention to detail and ability to follow instructions and processes.
 
 
 </li>
 </ul>
 Nice to Have
 
 
 <ul>
 <li>
 Experience handling support via WhatsApp Business, live chat systems, or ticketing tools (e.g., Zendesk/Freshdesk).
 </li>
 <li>
 Familiarity with customers and cultural communication norms in the GCC region.
 </li>
 <li>
 Experience with onboarding, scheduling, or administrative coordination.
 
 
 </li>
 </ul>
 Work Setup &amp; Schedule
 
 
 <ul>
 <li>
 Location: Remote (UAE or Saudi Arabia candidates preferred; open to nearby time zones if you can align).
 </li>
 <li>
 Time zone coverage: Must be able to support Gulf Standard Time (GST) and/or Arabia Standard Time (AST) hours.
 </li>
 <li>
 Hours: Flexible depending on team needs; may include set shifts or overlapping coverage windows.
 </li>
 <li>
 Equipment: You must have a laptop/desktop, stable internet, and headset for calls if needed.
 
 
 </li>
 </ul>
 
 Compensation &amp; Benefits
 
 
 
 <ul>
 <li>
 Competitive compensation based on experience and location.
 </li>
 <li>
 Remote work flexibility.
 </li>
 <li>
 Training, scripts, and support processes provided.
 </li>
 <li>
 Opportunity for growth into senior support, team lead, or operations/admin roles based on performance.
 </li>
 </ul>
</div>

Customer Service Representative Administrative Assistant

Beckman Coulter Diagnostics

<div><h2 class="jobSectionHeader">Workflow &amp; Informatics Consultant (TLA / LIS / Automation) &mdash; Beckman Coulter Diagnostics</h2>
At Danaher, we build solutions that help labs move faster, operate smarter, and deliver results clinicians can trust. In this role, you&rsquo;ll sit at the intersection of laboratory operations, informatics, automation, and customer value&mdash;translating real workflow pain points into scalable Total Lab Automation (TLA) and informatics solutions.<h3 class="jobSectionHeader">
What you&rsquo;ll do</h3><ul><li>
Act as a workflow and informatics subject matter expert across clinical labs, connecting operational needs with platform capabilities (analytics + pre-/post-analytics + sample/data flow) to enable end-to-end lab solutions.</li><li>
Partner with customers to understand current-state workflows and constraints, then design a future-state model using Lean and workflow engineering methods.</li><li>
Lead lab assessment activities including:<ul><li>
Customer expectations and success criteria</li><li>
Workflow mapping, lab volumes, and operational bottlenecks</li><li>
Current vs. future state design grounded in Lean Six Sigma best practices</li></ul></li><li>
Deliver workflow consulting outputs and recommendations, including:<ul><li>
Laboratory process maps and visualizations (Value Stream Maps, Spaghetti diagrams, 5S walk findings)</li><li>
Layout documentation and future layout proposals</li><li>
Simulation-driven recommendations (e.g., turnaround time (TAT) simulation)</li></ul></li><li>
Create and deliver compelling proposals and presentations to support selling and delivery for medium to large healthcare providers, using tools such as MS Excel, PowerPoint, Visio, and AutoCAD.</li><li>
Serve as a trusted advisor to customers&mdash;ensuring the solution is competitive, measurable, and aligned to clinical/operational goals.</li><li>
Build and maintain a customer-facing best practices library for Automation/IT, including shareable rules libraries and automation metrics.</li><li>
Provide product presentations, demonstrations, and end-user trainings/workshops.</li><li>
Participate in key customer meetings focused on TLA and Beckman Coulter solutions, supporting data collection, discovery, and solution alignment.</li><li>
Provide consulting support for informatics solution products (LIS/IT integration and workflow enablement).</li><li>
Work directly with sales and service teams to develop project plans that deliver the agreed solution on time and within budget.</li><li>
Own execution: manage project tasks, risks, and dependencies, including direct and matrixed resources as required.</li></ul><h3 class="jobSectionHeader">
What you bring</h3><ul><li>
Familiarity with healthcare integration standards (ASTM, HL7, etc.).</li><li>
Strong understanding of clinical lab environments, customer workflows, and the critical components of a Laboratory Information System (LIS).</li><li>
Ability to troubleshoot, consult, and drive resolution&mdash;balancing technical depth with operational practicality.</li><li>
Strong communication skills with the ability to translate requirements across technical and non-technical stakeholders.</li><li>
Solid technical foundation across: Microsoft Windows, SQL, networking, and security concepts.</li><li>
Strong facilitation, presentation, and customer-facing consulting skills, with the ability to run discovery sessions and influence outcomes.</li><li>
A self-driven &ldquo;can-do&rdquo; mindset with the ability to execute with limited day-to-day direction.</li><li>
Strong internal and external networking capability; able to build long-term relationships and credibility quickly.</li><li>
Awareness of laboratory accreditation expectations and evolving policies/technology that shape lab operations.</li></ul><h3 class="jobSectionHeader">
Minimum qualifications</h3><ul><li>
Bachelor&rsquo;s degree in Laboratory Sciences, Informatics, Biomedical, or a related field.</li><li>
Minimum of 5 years&rsquo; experience in the IVD industry; consultancy + solution selling experience is strongly preferred.</li><li>
1&ndash;2 years of LIS consulting, technical support, or process management experience.</li><li>
Demonstrated experience tailoring solutions, tactics, and strategies to support account acquisition and growth within clinical/hospital lab environments.</li></ul>
Join our winning team today. Together, we&rsquo;ll accelerate the real-life impact of tomorrow&rsquo;s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.</div>

Workflow and Information Technology Specialist - Healthcare

Brenntag

<div>Brenntag Saudi Arabia is seeking a highly motivated and experienced External Account Manager to join our chemical raw materials sales team in Jeddah.
The ideal candidate will have minimum 3-4 years of sales experience in the chemical raw materials industry, preferably in coatings and construction industry of Jeddah and western region, with a strong technical background of Chemical Engineering.
The External Account Manager will be responsible for driving revenue growth, managing customer accounts, developing new business opportunities, and maintaining strong relationships with clients and suppliers in the paints, coatings, inks, adhesives, and construction chemicals sectors along with related industry segments.
Key Responsibilities:<ul><li>Develop and execute sales strategies to achieve monthly/annual sales growth and revenue targets in the coatings and construction chemicals market.</li><li>Identify and pursue new business opportunities with customers, manufacturers, and end-users.</li><li>Build and maintain strong relationships with assigned clients, suppliers, and industry stakeholders.</li><li>Provide technical sales support, including product recommendations, technical coordination on formulations, and troubleshooting.</li><li>Monitor market trends, competitor activities, and customer needs to adjust sales strategies accordingly.</li><li>Collaborate with clients R&amp;D and supply chain teams to align sales efforts with business objectives to drive growth.</li><li>Prepare sales forecasts based on market intelligence, reports, and presentations for strategic decision making by senior management on regular basis.</li><li>Negotiate contracts, pricing, and supply agreements with clients and suppliers.</li><li>Ensure compliance with company policies, industry regulations, and QSHE standards.</li></ul>
Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in chemical engineering or chemistry is a must.</li><li>Minimum 3-4 years of sales experience in chemical raw materials, specifically in paints and coatings, adhesives, with traceable results in construction chemicals industry around Jeddah and western region.</li><li>Strong knowledge of resins, solvents, additives, pigments, and other raw materials used in coatings and construction chemicals industry.</li><li>Proven track record of meeting/exceeding sales targets in the Saudi market preferrable in Jeddah and western region.</li><li>Excellent negotiation, communication, and presentation skills(English &amp; Arabic).</li><li>Ability to travel within Saudi Arabia.</li></ul>
You are also very welcomed to send your CVs directly to:
Rawan Mohammed,
rawan.mohammed@brenntag.com
Human Resources Team Lead Brenntag Saudi Arabia 
Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.<h2 class="jobSectionHeader"> 
Brenntag TA Team</h2></div>

External Account Manager

Sika Corporation

<div>Company Description 
Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 103 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. In 2024, Sika&rsquo;s around 33,000 employees generated annual sales of CHF 11.76 billion. 
Job Description 
The Sales Engineer role is a critical position within our organisation, responsible for driving sales performance and fostering long-term customer relationships. The successful candidate will be entrusted with the following key responsibilities:<ul><li>
Develop and execute strategic plans to establish and maintain account relationships, with the objective of meeting or exceeding personal sales targets for each assigned account. This involves conducting thorough analyses of existing and prospective customers' needs through professional consultations and site visits.</li><li>
Assume full accountability for regional/country sales performance and target achievement. Active participation in all sales activities within the designated territory and region is imperative.</li><li>
Collaborate closely with segment managers and distribution managers to develop and optimize sales channels, ensuring alignment with the company's growth strategies.</li><li>
Provide expert guidance to customers in overcoming their construction challenges through the strategic application of Master Builder Solutions products and systems.</li><li>
Diligently maintain and expand the existing customer base while simultaneously increasing the customer portfolio in strict accordance with the company's growth objectives.</li><li>
Implement regional strategies and structure market channels (including the cultivation of new applicators, expansion of existing partnerships, and establishment of distribution networks) within the assigned territory. This must be executed in close alignment with regional, segment, and distribution managers.</li><li>
Conduct comprehensive market research, including data collection, analysis, and evaluation of market trends, product applications, technology advancements, and service requirements. This critical information will be utilized to identify and capitalize on new business opportunities.</li><li>
Compile and maintain an extensive competitor grid, conducting thorough benchmarking on competitors' positioning and the performance of their products. This intelligence is vital for maintaining our competitive edge.</li><li>
Take a leading role in the professional introduction of new products to customers, ensuring clear communication of product benefits and applications.</li><li>
Address customer requests, complaints, and enquiries with the utmost professionalism and urgency. Ensure customer satisfaction is maintained at the highest level in terms of service quality and pricing.</li><li>
Liaise effectively with sales coordinators and supply chain teams (including logistics, procurement, and production) to ensure timely fulfillment of all delivery commitments.</li><li>
Conduct and lead weekly sales meetings with the team, providing strategic guidance on weekly activity plans to ensure optimal performance.</li><li>
Prepare and submit comprehensive monthly reports as required by management, including meticulous updates to the project tracking list.</li><li>
Develop and maintain accurate three-month rolling forecasts based on current sales activities, ongoing projects, and anticipated opportunities.</li><li>
Monitor and manage customers' payment processes diligently to ensure timely receipt of receivables, thereby contributing to the achievement of established sales targets and revenue goals. Work in close collaboration with the collection team to minimize overdue accounts and maintain financial health.</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Civil Engineering, Architecture, or Chemical Engineering from an accredited university.</li><li>
Minimum of 3 years' experience in technical sales within the construction or chemical industry.</li><li>
Demonstrated proficiency in customer relationship management and project management.</li><li>
Strong analytical and communication skills, with the ability to interpret complex technical data and present it effectively to diverse audiences.</li><li>
In-depth knowledge of construction materials, methods, and industry standards.</li><li>
Proficiency in CRM software and Microsoft Office suite.</li><li>
Willingness to travel extensively within the assigned territory.</li><li>
MBA degree is considered an advantage.</li></ul> 

Additional Information 
Industry and/or Country specific requirements:<ul><li>
Construction chemicals experience is must.</li><li>
Should be well connected to market area.</li><li>
Willingness to work at sales field.</li></ul>
Language skills (level):<ul><li>
English (Fluent)</li><li>
Arabic (Fluent)</li></ul><div></div>
We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.</div>

Sales Engineer

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