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customer experience manager (ecommerce) | 100% remote eu Jobs in Ankara

education program manager

customer experience manager ecommerce 100 remote eu

Foxelli Group

<div>At Foxelli, we&rsquo;re building more than e-commerce brands - we&rsquo;re building a tribe of thoughtful humans: AI enthusiasts, curious builders, and ambitious minds who care about doing meaningful work together. Ten years in, our D2C brands reach millions and generate over $20M annually. Our focus stays simple: create products customers love and a team that actually enjoys building them.
If you love to learn, experiment, think boldly, make decisions, and build things that matter - you&rsquo;ll feel at home with us.
THE ROLE
We&rsquo;re looking for a Head of Customer Support who sees support as more than answering questions.
For us, customer support sits right at the center of customer experience, marketing insight, and sales growth.
This role is for someone proactive. Someone who spots patterns, brings ideas, and improves systems before problems appear.
You&rsquo;ll lead the team responsible for every customer interaction - while turning conversations into insights, improvements, and revenue.
You&rsquo;ll help us understand our customers better, organize their feedback into clear data for marketing, and build a support team that knows how to help and sell.
If you enjoy:<ul><li>
building strong teams</li><li>
improving systems and workflows</li><li>
turning data into useful actionable insights
</li><li>using AI tools to work faster and smarter</li><li>
helping customers while also spotting sales opportunities</li></ul>
&hellip;this role will feel like home
WHAT YOU&rsquo;LL BE DOING
Team Leadership<ul><li>
Lead and mentor the customer support team.</li><li>
Set clear standards for quality, speed, and customer care.</li><li>
Train the team to solve problems while recognizing opportunities to recommend products.</li><li>
Build a culture where helping customers and driving sales go hand in hand.</li></ul>
Performance &amp; KPIs<ul><li>
Own key metrics like response time, satisfaction score, and sales conversion.</li><li>
Track performance and push the team toward clear goals.</li><li>
Turn data from customer conversations into improvements across the department.</li></ul>
Customer Experience<ul><li>
Keep communication consistent across email, calls, chat, and social media.</li><li>
Protect and strengthen our brand voice in every reply.</li><li>
Ensure every interaction feels smooth, helpful, and human.</li></ul>
Customer Insights for Marketing<ul><li>
Turn questions, complaints, and patterns into structured insights for marketing.</li><li>
Share clear reports with marketing and product teams to improve campaigns and messaging.</li><li>
Help us understand what customers want, what confuses them, and what helps them buy.</li></ul>
AI &amp; Smarter Support<ul><li>
Work with external AI companies to automate responses with AI.</li><li>
Use automation, AI assistants, and smart workflows to reduce manual work.</li><li>
Identify areas where AI improves response quality, data analysis, or reporting.</li></ul>
Sales Through Support<ul><li>
Treat support conversations as an opportunity to guide customers toward the right products.</li><li>
Help the team recommend products when relevant.</li><li>
Work with marketing to align messaging between support and campaigns.</li></ul>
WHAT YOU BRING
You&rsquo;re probably someone who:<ul><li>
Proven e-commerce experience.</li><li>
Has 2+ years leading a customer support or sales team.</li><li>
Takes a proactive approach to problems and improvement.</li><li>
Understands how customer support connects with marketing and revenue.</li><li>
Feels comfortable working with KPIs and performance metrics.</li><li>
Enjoys organizing information and turning raw feedback into structured insights.</li><li>
Communicates clearly and protects brand voice.</li><li>
Has a high interest in AI tools and workflow improvements.</li></ul>
Analytical thinking helps a lot here - spotting patterns, understanding behavior, and improving the experience step by step.
THE RECRUITMENT PROCESS<ul><li>
Apply - A simple form that helps us know who&rsquo;s stepping into our world.</li><li>
Ribbon AI Interview - Ribbon is a short, guided video step that helps us understand your thinking style in a calm, private space</li><li>
Interview - A conversation with your manager to feel the work chemistry, get to know each other, and explore what we could build together</li></ul>
FIXED SERVICE FEE
&euro;2,000 - &euro;2,500 after taxes, depending on your skills, competencies, and experience.
Please note that this role is based on a freelance agreement.
PERKS &amp; BENEFITS<ul><li>
Complimentary gym memberships and company-sponsored outdoor adventures for your strength and to keep your physical well-being in check.</li><li>
A personal development budget is at your disposal for your personal and professional growth to ensure you keep growing continuously.</li><li>
Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure you&rsquo;re well-rested.</li><li>
A budget for your home office setup so you&rsquo;re comfortable working how you like and where you like.</li><li>
Strong company culture and a network of unique individuals that celebrates you.</li><li>
Full flexibility with your schedule in a fully remote setting for your control of a working day, powered by Hubstaff for transparency and fairness.</li></ul>
ELIGIBILITY &amp; LOCATION REQUIREMENTS
This role is 100% remote
At Foxelli Group, our team operates primarily in the Eastern European Time Zone (EET), which is UTC+2 and UTC+3. We also use Revolut for payments, so we are open to hiring candidates in countries where Revolut payments are supported.
Currently, we are hiring in Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Greece, Georgia, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, the United Kingdom, South Africa, and more.
Ready to lead Foxelli&rsquo;s growth journey? Apply now!</div>

Customer Experience Manager (Ecommerce) | 100% Remote EU

Language Bear

<div>
 
 Language Bear
 
 is an international content creation company. The team consists of 2000+ native speakers, working mostly remotely and fluent in 100+ languages. Our expert writers create engaging texts that are SEO-friendly and specifically tailored to the needs of the client. We have extensive amount of experience in various topics, and successfully completed projects for Travel&amp;Leisure, Sports, Cosmetics, Fashion, Gambling&amp;Casino, Auto, Retail and many other industries.
 
 
 For several upcoming, high-scale projects, we are looking to hire remotely, experienced
 
 
 
 Native Turkish Translators and Editors for Logistics Projects
 
 
 
 
 What will you do?
 
 
 
 Your task includes translating (EN to Turkish ) and editing content related to the Logistics niche (battery logistics, car assembly, automotive logistics, healthcare and pharmaceuticals logistics, retail logistics, consumer goods logistics, high tech logistics, etc.)
 
 
 The role of the editor is to check the task briefing (when it comes to content writing tasks) and focus on making the text readable by assessing clarity, style, and citations as well as eliminating mistakes in grammar, punctuation, spelling, and formatting. When it comes to translation tasks we expect the editor to compare the translated content with the source file and check the quality of the translated content.
 
 
 If the text doesn't meet the requirements at all, the editor needs to send constructive feedback to the dedicated project manager in order to discuss further actions. We do not expect from the editor to rewrite the whole text but to make it ready for delivery in accordance with the above-mentioned criteria.
 
 
 You will be in touch with a project manager who will provide guidelines and support through the process.
 
 
 
 Main Requirements:
 
 
 
 <ul>
 <li>
 Native Turkish speaker;
 </li>
 <li>
 Experience in Logistics-related texts with work samples is essential.
 </li>
 <li>
 Flawless writing skills with zero tolerance for mistakes or sloppy quality;
 </li>
 <li>
 Ability to commit and strictly follow deadlines as they are crucial for all projects;
 </li>
 <li>
 Work in structured and methodical way and be able to follow instructions;
 </li>
 <li>
 Easy-going, positive and highly-responsible character;
 
 
 
 </li>
 </ul>
 
 What we offer?
 
 
 
 <ul>
 <li>
 Be part of a virtual superstar team;
 </li>
 <li>
 Flexible working hours and an option to work from everywhere;
 </li>
 <li>
 Payment per word;
 </li>
 <li>
 Daily guidance and support for any questions related to the texts;
 </li>
 <li>
 Option for more projects and stable weekly flow of work for top performers;
 </li>
 <li>
 Option to create unique content for big brands
 
 
 
 </li>
 </ul>
 
 Interested?
 
 Please send CV in English and samples of your work in this niche.
 
 
 <ul>
 <li>
 When applying for this position, you officially declare that you voluntarily give us a permission to store and use your personal data for the purpose of the hiring process. Your personal data will be stored and used in accordance with the requirements of the EU laws and GDPR. You have the right to withdraw this permission at any point along the hiring process. Please note that only shortlisted candidates who fit the specific requirements will be contacted.
 
 </li>
 </ul>
</div>

Experienced Turkish Translators and Editors (Logistics & Supply Chain)

NTU International A/S

<div>
 
 
 NTU International A/S
 
 is leading a consortium for the implementation of the EIB funded project called:
 
 JETP South Africa Transnet Decarbonisation Framework Loan
 
 and is searching for experts to support the core team during the implementation of this project.
 
 
 
 
 
 
 Location
 
 : South Africa.
 
 
 
 Duration
 
 : Q3 2026.
 
 
 
 
 
 
 
 Non-Key Expert: Procurement Expert(s)
 
 
 
 
 
 
 
 
 
 ☝️ Minimum Qualifications and skills:
 
 
 
 <ul>
 <li>
 University degree in Law, Engineering, Economics or equivalent.
 </li>
 <li>
 Proficiency in oral and written English language.
 </li>
 </ul>
 
 
 
 
 
 
 ☝️ Minimum General &amp; Specific professional experience:
 
 
 
 <ul>
 <li>
 Minimum of 10 years&rsquo; experience in technical advice in the field of public procurement to large transport infrastructure projects or public authorities, of which at least 3 years should be in South Africa.
 </li>
 <li>
 Involvement in a minimum of 2 large transport infrastructure projects in the past 10 years.
 </li>
 <li>
 Involvement in a minimum of 1 transport project in a developing country, preferably in Sub-Saharan Africa, financed by EU, EIB or other IFI&rsquo;s in the past 10 years.
 </li>
 </ul>
 
 
 
 
 If you are interested in this opportunity, please apply and upload your CV via LinkedIn or sent to recruitment@ntu.eu. Due to the large number of applicants, only shortlisted candidates will be contacted.
 
</div>

Procurement Expert(s)

Correlation One

<div>Correlation One develops workforce skills for the AI economy

Enterprises and governments work with us to develop talent and close critical data, digital, and technology skills gaps. Our global programs, including training programs and data competitions, also empower underrepresented communities and accelerate careers.

Our mission is to create equal access to the data-driven jobs of the future. We partner with top employers and government organizations to make that a reality, including Amazon, Coca-Cola, Johnson &amp; Johnson, the U.S. State Department, and the U.S. Department of Defense.

Our skills training programs are 100% free for learners and are delivered virtually by industry experts to minimize traditional barriers to career advancement. We take pride in fostering supportive, human-led, group learning environments that build technical proficiency and confidence in participants.

Join us and let's shape the AI Economy together!

Your Impact:

As a Program Manager (PM) at Correlation One, you will contribute to the success of our live, online training programs by managing key aspects of program delivery and supporting the Program Operations team in strategic initiatives. You will play a crucial role in the preparation, launch, and ongoing management of global training programs including in Japan and Australia, with the potential to support programs in Europe and the Americas. You will ensure effective collaboration across teams and exceptional customer service.

The ideal candidate is an excellent project and program manager and is able to execute simultaneous competing deadlines and tasks involving multiple stakeholders. This role will support the preparation and launch of Correlation One training programs, including application setup and management, instructional staff hiring, cross-functional team collaboration, and client communication.

Reporting to a Senior Program Manager, this position requires a motivated individual with program management experience. A successful PM is a quick learner with a strong work ethic who takes initiative and is able to navigate ambiguity productively and patiently. They have an interest in changing lives through education and a desire to work on larger and/or different programs as we continue to scale. Correlation One is a company where creativity, initiative, collaboration, and communication are valued.

Key Responsibilities:

Program Management
<ul>
<li>Assist in the preparation and launch of training programs, handling application setup, client communications, and managing instructional staff hiring processes.</li>
<li>Oversee multiple programs simultaneously, managing project timelines and ensuring seamless execution.</li>
<li>Support the Senior Operations Team in developing and implementing strategic initiatives to enhance program impact, experience, and scalability.</li>
<li>Facilitate a successful admissions process, which includes application setup and launch, applicant pipeline monitoring and reporting, and marketing initiatives, Q&amp;A sessions, and/or any necessary applicant support to ensure strong enrollment.</li>
<li>Manage the instructional contractor screening, review, and hiring processes for Teaching Assistants and Lead Instructors.</li>
<li>Manage the live, online training programs (typically 12-20 weeks in length), ensuring learners, teaching assistants, instructors, and other stakeholders engage and benefit from the program.</li>
<li>Monitor learners' progress in the course while providing support for instructors and other contractual staff.</li>
<li>Ensure stakeholders are fulfilling their role's responsibilities and course technology is functioning appropriately.</li>
<li>Create a friendly, professional learning environment by troubleshooting learner needs and responding to all inquiries in a timely, professional manner.</li>
</ul>
Admissions Process:
<ul>
<li>Contribute to a successful admissions process, including application setup, monitoring applicant pipelines, responding to Zendesk inquiries, and participating in marketing initiatives.</li>
<li>Work collaboratively with the Senior Program Manager on Q&amp;A sessions and applicant support to ensure strong enrollment.</li>
</ul>
Team Leadership and Development:
<ul>
<li>Manage and provide guidance to a small team of 1-2 Operations Analysts.</li>
<li>Foster a collaborative and innovative team culture, encouraging continuous learning and development.</li>
<li>Provide ongoing feedback, career development, and mentorship to team members.</li>
</ul>
Client Relationship Management:
<ul>
<li>Support the Senior Program Manager in cultivating and strengthening relationships with clients, ensuring their unique needs are met.</li>
<li>Collaborate with the Senior Program Manager to address client concerns and identify opportunities for program enhancements.</li>
</ul>
Cross-functional Collaboration:
<ul>
<li>Collaborate with various teams, including Business Operations, Curriculum, Professional Development, Account Management, and others, to ensure coordinated program execution.</li>
<li>Provide input to drive improvements in the overall training program ecosystem.</li>
</ul>
Strategic Insight and Reporting:
<ul>
<li>Contribute to the analysis of program performance metrics and provide insights to senior leadership.</li>
<li>Assist in reporting on program developments, successes, and challenges, contributing to data-driven decision-making processes.</li>
</ul>
Continuous Improvement:
<ul>
<li>Identify opportunities for process optimization and innovation, driving continuous improvement in program delivery and experience.</li>
<li>Implement best practices and lessons learned from previous programs to enhance overall effectiveness.</li>
</ul>
Your Expertise:
<ul>
<li>Must possess JLPT N2 (N1 preferred) certification or equivalent professional experience. Must demonstrate mastery of Keigo (honorific Japanese) in both spoken and written forms, with the ability to lead complex negotiations and deliver presentations in professional Japanese.</li>
<li>Bachelor's degree preferred; Master's degree in a relevant field is a plus.</li>
<li>3-5 years of experience in program management, with at least 1 directly in an educational or training institution.</li>
<li>Experience leading and managing teams, demonstrating autonomy and success.</li>
<li>Proficient in Google Suite, MS Office Suite, Slack, and Zoom.</li>
<li>Experience with Data analysis, CRM or Salesforce, and other education-related software is a plus.</li>
</ul>
Where you are and time commitment
<ul>
<li>This role is remote with a preference for candidates based in Europe, MENA or LatAm.</li>
<li>Working hours are approximately 4:00AM ET - 12:00PM ET.</li>
<li>Given the nature of adult learners, occasional work on Saturdays is required. Compensatory time off is provided for this work.</li>
</ul>
How we support our people
<ul>
<li>Insurance or subsidies based on country</li>
<li>Retirement plan based on country</li>
<li>Unlimited Time Off, with a minimum time off recommendation</li>
<li>Company-paid holidays</li>
<li>Official company-wide holiday for the last week of the calendar year</li>
<li>Access to free data skills training through our programs</li>
<li>A company culture that empowers individuals and embraces diversity through its core mission</li>
</ul>
The compensation range for this position is specific to location and takes into account the wide range of factors that are considered in making compensation decisions. These factors include (but are not limited to) location, experience, education and skill sets.

Correlation One's Commitment

Correlation One is proud to be an Equal Opportunity Employer and is committed to providing equal opportunity for all employees and applicants. Correlation One provides a work environment free of discrimination and harassment. Employment decisions at Correlation One are based solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants to bring their unique skills, experiences, and outlook to our work environment.

Correlation One is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Correlation One strives to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidates@correlation-one.com. 


#LI-DNI 
#noad</div>

Education Program Manager

World Business Lenders, LLC

<div>About World Business Lenders (www.wbl.com)
At World Business Lenders (WBL), we're dedicated to offering flexible, short-term commercial loans secured by real estate, catering to a diverse clientele of small and medium-sized businesses across the United States that often find themselves sidelined by traditional financial avenues. Additionally, we manage our loan portfolio effectively, along with handling third-party loan pools, with a particular focus on non-performing loans and Real Estate Owned (REO) assets.<ul><li>
WBL operates as a U.S.-based company with a fully remote team.</li><li>
This role is available as a Contract/Consultant position, providing you with the flexibility to work from anywhere.</li><li>
Our working hours are set from 9:00 am to 6:00 pm Eastern Time, Monday through Friday.</li><li>
Strong oral and written proficiency in the English language is a must for this position.</li><li>
Please ensure that resumes are submitted in English.</li></ul> 
Key Responsibilities:<ul><li>
Gather and analyze financial reports and statements on a monthly, quarterly, and yearly basis.</li><li>
Review financial data to ensure accuracy and completeness while adhering to accounting standards.</li><li>
Assist in creating financial forecasts, budgets, and analyzing variances.</li><li>
Collaborate with internal teams to gather and evaluate financial information.</li><li>
Ensure compliance with regulatory standards and generally accepted accounting principles (GAAP).</li><li>
Identify opportunities for process improvements and implement efficiencies in financial reporting.</li><li>
Participate in additional projects and tasks as needed.</li></ul> 

Requirements 
<ul><li>
Fluency in English is a must, along with outstanding verbal and written communication skills.</li><li>
Strong proficiency in Excel.</li><li>
A Bachelor's degree in Accounting, Finance, or a related area is required.</li><li>
A good grasp of K1 forms is essential.</li><li>
At least 2 years of experience in State and Local Tax (SALT) is necessary.</li><li>
Experience with Sage GL and AP is a plus, but not mandatory.</li><li>
Familiarity with IFRS and/or US GAAP accounting is important.</li><li>
Proficiency in Microsoft Office: Outlook, Excel, Word, and PowerPoint is required; experience with Teams is a bonus.</li><li>
A positive attitude and eagerness to learn are key.</li><li>
A proactive mindset and a strong work ethic are essential.</li><li>
Great attention to detail.</li></ul> 
Benefits 
<ul><li>
Enjoy Paid Time Off (PTO)</li><li>
Compensation in USD</li><li>
Work from the comfort of your home, 100% remote</li></ul></div>

Remote - Tax Analyst

<div>About World Business Lenders (www.wbl.com)
At World Business Lenders (WBL), we are dedicated to providing general-purpose, short-term commercial loans backed by real estate collateral for a diverse range of small and medium-sized businesses across the United States that may not have access to traditional funding options. We take pride in managing our loan portfolio as well as offering services for third-party loans, with a special emphasis on non-performing loan pools and REO management.<ul><li>
WBL is a U.S.-based company that embraces a 100% remote work environment for candidates located in Turkey, Latin America, and India.
</li><li>Our working hours are 9:00am-6:00pm Eastern Time, from Monday to Friday.</li><li>
The role requires an excellent command of both oral and written English. 
 
</li></ul>Please submit your resume in English. 
Requirements 
<ul><li>
Education:</li><li><ul><li>
A Bachelor&rsquo;s degree in Accounting, Finance, or a similar field is required. 
</li></ul></li><li>
Experience:</li><li><ul><li>
We're looking for candidates with 1 to 5 years of experience in internal auditing, loan operations, risk management, or compliance in the financial services sector.</li></ul></li></ul><ul><li>
Industry Background:</li><li><ul><li>
Previous experience in banking, financial services, or lending institutions is essential.</li><li>
Proficient in commercial lending, mortgage lending, or consumer loan operations.</li><li>
In-depth understanding of the complete loan lifecycle, encompassing loan origination, underwriting support, documentation review, funding, servicing, and collections.</li><li>
Knowledgeable about loan documentation requirements, credit files, and the essential operational controls within lending processes.</li><li>
Adept at pinpointing operational risks, addressing process inefficiencies, and identifying control weaknesses within loan operations.</li><li>
Experience with internal audits, quality assurance, or compliance reviews specifically related to lending operations.</li></ul></li></ul>
Key Responsibilities:<ul><li><ul><li>
Execute internal audits and conduct thorough operational reviews throughout the loan lifecycle, encompassing origination, underwriting, servicing, and collections.</li><li>
Spot and address process inefficiencies, operational risks, and control gaps within loan operations.</li><li>
Guarantee compliance with internal policies, procedures, and risk management standards.</li><li>
Contribute to the enhancement and fortification of internal controls within WBL&rsquo;s lending operations.</li><li>
Deliver insightful audit findings along with actionable recommendations to elevate operational procedures and strengthen risk controls.</li><li>
Collaborate with management to oversee remediation efforts, ensuring prompt resolution of audit findings.</li></ul></li></ul><ul><li>
Technical Skills Required:</li><li><ul><li>
Proficiency in Microsoft Office Suite</li></ul></li></ul><ul><li>
Essential Soft Skills:</li><li><ul><li>
Exceptional command of Microsoft Office applications, especially Excel, for efficient data analysis, tracking, and reporting.</li><li>
Expertise in reviewing documentation to pinpoint discrepancies or missing elements.</li><li>
Robust analytical and problem-solving abilities to evaluate processes and unearth potential risks.</li><li>
Skilled in organizing and juggling multiple tasks while maintaining a keen eye for detail.</li><li>
Excellent verbal and written communication skills for documenting insights and engaging with internal stakeholders.</li><li>
Ability to interpret and apply policies, procedures, and operational guidelines during review processes.</li><li>
Comfortable navigating internal systems and operational workflows within a structured environment.</li></ul></li></ul> 

Benefits 
<ul><li>
Compensation in USD</li><li>
Enjoy Paid Time Off (PTO) after just 6 months of service</li><li>
This is a full-time opportunity</li><li>
Enjoy the freedom of a completely remote work environment!</li></ul></div>

Remote - Loan Operations Internal Audit Analyst

<div>
 
 
 About ZES
 
 
 
 Since 2018,
 
 Zes
 
 aims to help electric vehicle users and speed up the electric vehicle revolution in Turkey with its intracity and intercity stations. Besides the fast-charging services offered at open public spaces, upon demand, station installation is also available for users&rsquo; homes and offices. Zes is new, clean, and fast energy of the roads, with more than 4.000 fast charging stations all over Turkey. Powered by 100% renewable energy.
 
 
 Our Global brand,
 
 Electrip
 
 excels in charging point operations and energy efficiency services as a fresh brand. Having two strong pillars on energy and infrastructure; Electrip aims to contribute for a better world in line with Sustainable Development Goals (SDG). Starting with 6 countries in Europe, namely as Italy, France, Poland, Greece, Bulgaria and Croatia; Electrip will be soon in many countries worldwide. Electrip is dedicated to the development of innovative solutions to meet the needs of the present and shape the future, continuously expanding its service solutions and refining its customer-centered approach.
 
 
 
 
 
 
 About Role
 
 
 
 We are looking for a Senior IT Infrastructure Specialist who will ensure the sustainable, secure, and high-performance management of our company&rsquo;s information technology infrastructure in line with our digital transformation goals.
 
 
 This role not only guarantees the operational continuity of our corporate IT systems but also contributes strategically to system security, user satisfaction, and process efficiency.
 
 
 As a key member of the IT team, the Senior Infrastructure Specialist will take an active role in all areas of system, network, security, hardware, licensing, supplier, and audit management, while also developing automation solutions to increase the efficiency of IT investments and digitalization projects.
 
 
 
 
 
 
 
 Your main responsibilities will include, but aren&rsquo;t limited to:
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Ensure the installation, configuration, maintenance, and monitoring of servers, networks, firewalls, switches, access points, and other IT infrastructure components,
 </li>
 <li>
 Provide remote or on-site technical support to end users, prioritizing user satisfaction,
 </li>
 <li>
 Maintain up-to-date hardware and software inventories, and manage license tracking and compliance processes,
 </li>
 <li>
 Act as an administrator for Apple, Google, AWS, and IHS systems,
 </li>
 <li>
 Manage antivirus, backup, access control, and data protection processes in compliance with information security policies,
 </li>
 <li>
 Provide application and system support for IT projects; prepare project documentation and user training materials,
 </li>
 <li>
 Support IT budget tracking, consultancy costs, vendor contracts, and procurement processes.
 </li>
 <li>
 Identify digitalization opportunities and develop automation solutions (e.g., Power Automate, Workiom) to improve operational efficiency,
 </li>
 <li>
 Prepare documentation and ensure technical accuracy for internal and external IT audits,
 </li>
 <li>
 Conduct regular technical reporting, system health checks, and capacity planning activities,
 </li>
 <li>
 Prepare technical specifications for IT procurements and contribute to technical evaluations during the bidding process,
 </li>
 <li>
 Manage service levels (SLA) and contractual obligations through effective communication with vendors and consulting partners,
 </li>
 <li>
 Operate in compliance with Occupational Health and Safety (OHS) and environmental regulations, ensuring necessary reporting.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer engineering, Software Engineering, Electrical &amp; Electronics Engineering, Information Technology Management, Management Information Systems, or related fields,
 </li>
 <li>
 Minimum 5 years of experience in end-user support, system administration, and vendor management,
 </li>
 <li>
 Strong knowledge of Windows Server, Active Directory, Office 365, network protocols, and system administration,
 </li>
 <li>
 Familiar with information security principles (firewall, antivirus, VPN, backup systems, access control, etc.),
 </li>
 <li>
 Experience in license management, IT asset tracking, and documentation processes,
 </li>
 <li>
 Preferably certified in ITIL, CompTIA, or Microsoft technologies,
 </li>
 <li>
 Strong communication skills, solution-oriented, and a collaborative team player,
 </li>
 <li>
 Fluency in both Turkish and English.
 </li>
 </ul>
 
 
 
 
 
 Why Should You Join ZES ?
 
 
 <ul>
 <li>
 Become a part of Turkey's leading electric vehicle charging and energy solutions company,
 </li>
 <li>
 Promote projects that contribute to a more sustainable future,
 </li>
 <li>
 Collaborate with innovative, dynamic, and passionate teams.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 As a candidate, all communication between you and our company is protected according to GDPR. You can click on the link "https://electripglobal.com/candidate-privacy-policy" for details.
 
 
 
 
 
 
 
 
 
 Our company supports Gender Equality. Our company does not make any discrimination based on reasons such as gender, religion, language, race, ethnicity in all processes starting from recruitment.
 
 
 
 
 
</div>

Senior IT Infrastructure Specialist

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