account manager

sales manager

project manager

account executive

marketing manager

customer experience manager

HungerStation | هنقرستيشن

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Purpose
 
 
 
 
 Job Description
 
 
 
 To effectively monitor the customer experience, collect feedback, measure satisfaction levels, track key customer experience metrics and analyze customer touchpoints throughout their lifetime with HS
 
 
 
 Key Accountability Areas
 
 
 
 
 Customer Experience
 
 
 
 <ul>
 <li>
 Identify touch points during customer experience and analyze the current state of these touch points and how to improve them.
 </li>
 <li>
 Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered - help measure metrics such as NPS to gauge how the brand is performing on CX performance parameters
 </li>
 <li>
 Conduct customer interviews and surveys and report on insights
 </li>
 <li>
 Regular communication with internal stakeholders such as customer care and other customer-facing teams to identify gaps and opportunities.
 </li>
 <li>
 Raising red flags wherever the business process &ndash; billing, installation, or anything pre or post sales &ndash; needs correction to ensure the customer has a seamless experience with the company
 </li>
 <li>
 Ensuring the CX strategies are aligned to the larger marketing and business goals and outcomes
 </li>
 <li>
 Work with the product and the technology teams to ensure seamless brand and buying experience with technology- be it the brand website or a self-service app
 </li>
 <li>
 Design and implement customer retention programs to minimize churn and enhance long-term customer engagement.
 </li>
 <li>
 Oversee customer service metrics, including response time, resolution rate, and CSAT, to drive continuous improvement.
 </li>
 <li>
 Monitor competitor strategies and industry trends to ensure Hungerstation remains a leader in customer experience
 </li>
 <li>
 Analyze internal company&rsquo;s performance data and find out patterns that might affect the customer experience.
 </li>
 <li>
 Prepare weekly, monthly, and annually data-based insights and report them to internal stakeholders.
 </li>
 <li>
 Support internal stakeholders with data analytics when needed to help them improve areas that affect customer experience.
 </li>
 <li>
 Lead and manage projects and programs with internal stakeholders to improve customer experience.
 
 
 </li>
 </ul>
 
 Strategy &amp; Planning
 
 
 
 <ul>
 <li>
 Contribute to the development and execution of the Division&rsquo;s ABCs and OKRs, while ensuring alignment with other Functions' heads.
 </li>
 <li>
 Make critical decisions that support the Division's strategic and tactical direction.
 </li>
 <li>
 Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.
 
 
 </li>
 </ul>
 
 Governance and Resilience
 
 
 
 <ul>
 <li>
 Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
 </li>
 <li>
 Uphold a high-performance working environment and promote HS&rsquo;s Values.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Knowledge and Experience
 
 
 
 <ul>
 <li>
 8 - 10 years of experience in customer experience, customer service, or operations,
 </li>
 <li>
 Strong analytical skills with experience in customer feedback analysis, retention management, and process improvement.
 </li>
 <li>
 Proficiency in CX tools, CRM software, and customer support platforms.
 </li>
 <li>
 Excellent communication and leadership skills, with the ability to influence stakeholders.
 </li>
 <li>
 Knowledge of food delivery or e-commerce industries is a plus.
 </li>
 <li>
 Ability to work in a fast-paced, dynamic environment and drive results.
 </li>
 <li>
 Strong project management skills with the ability to execute multiple initiatives simultaneously.
 </li>
 <li>
 Experience in data-driven decision-making, customer segmentation, and personalization strategies.
 
 
 </li>
 </ul>
 
 Education and Certifications
 
 
 
 Bachelor&rsquo;s degree in Business Administration, or a relevant field is required.
</div>

Customer Experience Senior Manager

Sprinklr

<div>Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale &mdash; across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr&rsquo;s unified platform provides powerful solutions for every customer-facing team &mdash; spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management &mdash; enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.<h2 class="jobSectionHeader">
Job Description</h2>
Role Overview
The Client Account Manager owns the success and technical strategy for Sprinklr&rsquo;s most strategic service and contact center customers in the Middle East. This individual contributor role blends executive-level advisory with hands-on technical leadership to drive adoption, measurable business outcomes, and long-term retention. You will guide the transformation from legacy operations to modern, AI-enabled workflows, ensuring Sprinklr&rsquo;s platform delivers maximum value. This is a customer-centric role focused on service delivery and success&mdash;not sales.
Please note this role is based in Dammam, Saudi Arabia
Key Responsibilities<ul><li>
Serve as an executive sponsor for key accounts, building trusted relationships with senior stakeholders.</li><li>
Facilitate quarterly business reviews (QBRs) to showcase ROI, adoption progress, and strategic recommendations.</li><li>
Act as the primary success partner for enterprise service/CX accounts; lead QBRs and success planning.</li><li>
Align Sprinklr Care solutions (Case Management, Smart Responses, Bot Framework, Agent Assist) with customer goals (AHT, CSAT, FCR, deflection).</li><li>
Map legacy contact center processes to modern workflows; oversee architecture audits and optimization.</li><li>
Deliver enablement programs, playbooks, and ROI dashboards; monitor adoption and health metrics.</li><li>
Manage technical escalations, mitigate risks, and influence the product roadmap based on customer feedback.</li><li>
Coordinate complex programs (voice rollout, CRM integrations, compliance) across IT, business teams, and vendors.</li></ul>
Qualifications<ul><li>
Bachelor&rsquo;s degree (MBA preferred); 8+ years in Customer Success, CCaaS, or CX consulting.</li><li>
Deep knowledge of contact center operations, metrics, and change management.</li><li>
Experience with major service platforms (Salesforce Service Cloud, NICE, Genesys, Zendesk).</li><li>
Strong technical acumen, program management skills, and regional experience; Arabic is Mandatory.</li></ul>
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data &mdash; helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:<ul><li>
Lead a new category of enterprise software that we call Unified-CXM.</li></ul><ul><li>
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.</li><li>
Create a culture of customer obsession, with trust, teamwork, and accountability.</li></ul>
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything &mdash; and everyone &mdash; can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world&rsquo;s leading enterprise brands. 
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off &ndash; it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. 
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.</div>

Client Account Manager

Red Sea Global

<div><div><div><div><div>Division: Development
</div></div></div></div><div><div><div><div>Department: Residential Development
</div></div></div></div><div><div><div><div>Company: Red Sea Global
</div></div></div></div><div><div><div><div>Be the change. Join the world&rsquo;s most visionary developer. 


Red Sea Global (RSG) is showing that there is a better way to positively shape the places we live, work and travel. 


We are purpose-driven and committed to people and planet. Our transformative programs are a driving force to achieving Vision 2030, as well as leading the world towards regenerative tourism. 


Join RSG and be part of the positive change for Saudi Arabia and the world. 


Job Purpose:
<ul>
<li>The Sales Experience Center Manager is responsible for the operational management of all Red Sea Global Residential Experience Centers.</li>
<li>The role ensures that every center operates at the highest standard of presentation, staffing, and visitor experience, acting as the primary operational link between the Experience Centers and the wider Residential Development Division.</li>
<li>Working closely with the Sales, Marketing, and Business Intelligence teams, the Manager drives footfall conversion, leads the planning and execution of events and activations, curates bespoke UHNW buyer journeys, and builds the residential community engagement programmes that underpin long-term buyer loyalty.</li>
<li>The Manager maintains full visibility of performance, budget, and risk across all centers and reports directly to the Director of Residential Operations.</li></ul> 


Job Responsibilities:
<ul>
<li>Lead day-to-day operations across all RSG Residential Experience Centers, ensuring each center delivers a consistent, ultra-luxury guest experience aligned with RSG brand standards.</li>
<li>Manage and coordinate the on-site Experience Center team, including Assistant Managers at each center location, covering staffing rosters, performance oversight, and daily briefings.</li>
<li>Own and maintain weekly and monthly sales center performance reports covering footfall, leads generated, visitor-to-lead conversion, events held, and operational issues, submitting to the Director of Residential Operations on an ad hoc and scheduled basis.</li>
<li>Develop and implement standardized operating procedures and service protocols across all seven Experience Centers, ensuring consistency in visitor reception, presentation, and follow-through.</li>
<li>Design and deliver bespoke visitor journeys for UHNW and VIP prospects, including private viewing appointments, invitation-only preview events, and personalized welcome experiences tailored to individual buyer profiles in line with RSG&rsquo;s ultra-luxury positioning.</li>
<li>Develop and manage a residential community engagement programme across all Experience Centers, creating curated touchpoints that foster emotional connection, long-term buyer loyalty, and a sense of community belonging among prospective and existing homeowners.</li>
<li>Plan, coordinate, and execute an annual lifestyle events calendar at Experience Centers &mdash; integrating wellness, culture, gastronomy, and family programming &mdash; in collaboration with the Marketing and Sales teams, managing logistics, vendor coordination, and post-event reporting.</li>
<li>Monitor and manage the operational budget for each Experience Center, tracking expenditure against allocation, flagging variances, and submitting budget utilization reports on a quarterly basis.</li>
<li>Liaise with the Sales Operations team to ensure qualified leads generated at Experience Centers are captured accurately in Salesforce and handed over to the relevant Sales Director within agreed SLAs.</li>
<li>Coordinate fit-out, maintenance, and facility management requirements at each center, working with the Facilities, Design, and Project Management teams to resolve issues and ensure centers are always presentation-ready.</li>
<li>Manage the architectural model and material board inventory across Experience Centers, coordinating updates with the Design and fit-out teams as new phases or product lines are launched.</li>
<li>Oversee the design and delivery of bespoke homeowner onboarding experiences for buyers who have reserved or completed a purchase, coordinating with Sales Operations and Technical Services to ensure the transition from prospect to owner is seamless and brand-consistent.</li>
<li>Track and manage open issues and risks across centers, maintaining an Issues Register and escalating to the Director of Residential Operations with recommended actions and target resolution dates.</li>
<li>Ensure all Experience Centers comply with RSG brand guidelines, health and safety regulations, and quality standards, conducting regular audits and driving corrective action where required.</li>
<li>Support the onboarding and training of new Experience Center staff, ensuring all team members are equipped with current product knowledge, brand standards, and visitor engagement protocols.</li>
<li>Carries out any other duties as required.</li></ul> 


Job Requirements: 


Qualifications &amp; Experience:
<ul>
<li>Bachelor&rsquo;s degree in Business Administration, Hospitality Management, Marketing, Real Estate, or a related field.</li>
<li>A postgraduate qualification in a relevant discipline is advantageous.</li>
<li>Minimum 10 years&rsquo; experience, of which at least 3 years in a management role within luxury real estate, ultra-luxury hospitality, destination management, or a high-end customer experience environment.</li>
<li>Demonstrated experience managing UHNW buyer engagement, community building programmes, or lifestyle events in a luxury residential or destination context is highly advantageous.</li>
<li>Prior experience working in a giga-project or branded residence development is a strong differentiator.</li></ul> 


Years of Experience / Skills:
<ul><li>A postgraduate qualification in a relevant discipline is advantageous.</li>
<li>Minimum 10 years&rsquo; experience, of which at least 3 years in a management role within luxury real estate, ultra-luxury hospitality, destination management, or a high-end customer experience environment.</li>
<li>Demonstrated experience managing UHNW buyer engagement, community building programmes, or lifestyle events in a luxury residential or destination context is highly advantageous.</li>
<li>Prior experience working in a giga-project or branded residence development is a strong differentiator.</li>
<li>Fluent in English. Arabic is strongly preferred.</li>
<li>Proficient in Microsoft Office Suite (Excel, PowerPoint, Word). Working knowledge of CRM platforms (preferably Salesforce) for lead tracking and reporting. Excellent interpersonal, stakeholder management, and communication skills, including experience engaging with UHNW individuals and high-profile buyers.</li>
<li>Strong organizational ability with demonstrated capacity to manage multiple concurrent workstreams.</li>
<li>High attention to brand standards, quality, and detail.</li>
<li>Comfortable operating in a fast-paced, high-expectations environment with frequent interaction with HNW clients and senior leadership.</li></ul></div></div></div></div></div>

Manager - Experience Centers

Wood Mackenzie

<div>
 
 Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire energy and natural resources landscape.
 
 
 
 
 
 For over 50 years our work has guided the decisions of the world&rsquo;s most influential energy producers, utilities companies, financial institutions and governments.
 
 
 
 
 
 Now, with the world&rsquo;s energy system more complex and interconnected than ever before, sector-specific views are no longer enough. That&rsquo;s why we&rsquo;ve redefined what&rsquo;s possible with Intelligence Connected.
 
 
 
 
 
 By fusing our unparalleled proprietary data with the sharpest analytical minds, all supercharged by Synoptic AI, we deliver a clear, interconnected view of the entire value chain. Our trusted team of 2,700 experts across 30 countries breaks siloes and connects industries, markets and regions across the globe.
 
 
 
 
 
 This empowers our customers to identify risk sooner, spot opportunities faster and recalibrate strategy with confidence &ndash; whether planning days, weeks, months or decades ahead.
 
 
 
 
 
 Wood Mackenzie
 
 
 Intelligence Connected
 
 
 
 
 
 
 WoodMac.com
 
 
 
 
 
 
 
 Wood Mackenzie Brand Video
 
 
 
 
 
 
 
 Wood Mackenzie Values
 
 
 <ul>
 <li>
 Inclusive &ndash; we succeed together
 </li>
 <li>
 Trusting &ndash; we choose to trust each other
 </li>
 <li>
 Customer committed &ndash; we put customers at the heart of our decisions
 </li>
 <li>
 Future Focused &ndash; we accelerate change
 </li>
 <li>
 Curious &ndash; we turn knowledge into action
 </li>
 </ul>
 
 
 
 
 
 Role Purpose:
 
 
 
 
 
 
 The Customer Organization (CO) is a division of Wood Mackenzie focused on retaining subscription revenue &amp; supporting the company&rsquo;s growth through quality Customer Experience (CX). Each team under the CO umbrella has a key function whether it's to embed products, deliver satisfaction, deliver agreed customer outcomes or internally, define the CX strategy or enable the division's success.
 
 
 Customer Success team within the CO is responsible for the complete post-sale success and satisfaction of Wood Mackenzie customers. CS team plays a crucial role in the entire customer lifecycle and proactively helps customers drive value from their subscription. Leveraging account health scores and VoC, the CS team members create effective strategies for deriving actionable insights to measure and improve customer retention and satisfaction. If you are passionate about maximizing impact and creating exceptional experience for every customer, join us!
 
 
 
 
 
 As a Lead Customer Success Specialist, you will work as an individual contributor within the High Touch Customer Success Team. You will engage with Wood Mackenzie high value customers across specific industry segments, specific regions and deliver tailored success programs to help your customers discover the full potential of Wood Mackenzie.
 
 
 You will work in close collaboration with the wider business, with the goal of streamlining and structuring the customer journey more efficiently for maximum impact and value. As a trusted advisor, you will ensure our customers have the products and services that best fit their immediate needs and their future use cases.
 
 
 
 
 
 
 
 
 
 
 Main Responsibilities:
 
 
 
 
 
 
 
 In this customer facing role, you are responsible to deliver the desired business outcomes, steered by our Customer Success Platform, in a human led and digitally enabled model. Key responsibilities include:
 
 <ul>
 <li>
 Build &amp; maintain strong relationships within assigned high value customer accounts across MENA region, and continually delight them with a positive, customer centric attitude.
 </li>
 <li>
 Work collaboratively with customers to ensure that they are finding value in our products and services. Develop &amp; demonstrate clear understanding of the customer&rsquo;s goals, needs, expectations and preferences continuously.
 </li>
 <li>
 During onboarding, ensure that customers are properly trained, equipped with the right tools &amp; resources, and educated on subscribed WM products; to optimize product usage and to minimize their adoption time. Ensure customer is ready for a successful launch and long-term success and growth.
 </li>
 <li>
 Collaborate with internal teams to facilitate early increased adoption and maximum product usage. Also, coach customers to adopt relevant practices and to maximize their investment in the product to achieve or exceed their goals.
 </li>
 <li>
 Collaborate with internal stakeholders for the delivery of high-quality customer experience and system/application performance; ensuring future demand from growth and projects is understood and factored into capacity plans
 </li>
 <li>
 Monitor and report customer health and develop plans for improvements where risks/issues that may prevent or delay success for the customer are identified, drive risk mitigation measures.
 </li>
 <li>
 Be a customer advocate, capturing &amp; delivering customer feedback, to respective teams and identifying opportunities for improvements.
 </li>
 <li>
 Be the voice of the customers in the company, providing the suitable balance between the customer&rsquo;s requests and the company&rsquo;s vision.
 </li>
 <li>
 Identify, measure, track and communicate important insights via quarterly business reviews (QBRs) that your customers and AMs can use to assess their outcomes and influence the other responsibilities.
 </li>
 <li>
 Be commercially minded and work in proximity to the Account/Sales Management Team to position for business retention and growth, contract renewal and service extension.
 </li>
 <li>
 Identify need for improvement in process and work collaboratively across teams to effect this.
 </li>
 <li>
 Develop and share best practices with team members to continually improve quality, effectiveness, and efficiency of our processes. Coach team members on customer success best practices.
 </li>
 </ul>
 
 
 
 
 
 About You:
 
 
 
 
 
 
 You will have:
 
 <ul>
 <li>
 Significant customer facing experience
 </li>
 <li>
 Working knowledge of the Energy industry is preferred
 </li>
 <li>
 Experience in using health metrics to drive customer success with proven measurable outcomes is required
 </li>
 <li>
 Passion for innovation, growth, and a relentless dedication to making customers successful
 </li>
 <li>
 Strong communication and interpersonal skills, with the ability to effectively listen, influence and relate compassionately to the customer needs/requirements
 </li>
 <li>
 Advance presentation experience is required, ability to create data-driven insights by analysing usage data sets for customers and presenting during Quarterly Business Reviews
 </li>
 <li>
 Exceptional organizational, coaching and time management skills
 </li>
 <li>
 Strong learner with curious mind
 </li>
 <li>
 Advance-level understanding of customer journeys to anticipate problems and solving them proactively
 </li>
 <li>
 Ability to prioritise work and tasks effectively to achieve best customer outcomes
 </li>
 <li>
 Excellent English, other language skills are a plus
 </li>
 <li>
 High levels of adaptability, initiative, and pro-activeness
 </li>
 <li>
 A kind, open, fun, team-oriented working attitude
 </li>
 <li>
 Cultural awareness and appreciation for diversity
 </li>
 <li>
 Experience working with Microsoft applications and Customer Success Platforms is highly preferred.
 </li>
 <li>
 Intermediate knowledge of salesforce.com
 </li>
 </ul>
 
 
 
 
 
 Expectations:
 
 
 
 
 
 <ul>
 <li>
 We are a hybrid working company and the successful applicant will be expected to be physically present in the office at least 2 days per week to foster and contribute to a collaborative environment, but this may be subject to change in the future.
 </li>
 <li>
 Due to the global nature of the team, a degree of flexible working will be required to accommodate different time zones.
 </li>
 </ul>
 
 
 
 
 #LI-DB1
 
 
 
</div>

Lead Specialist - Customer Success

Qiddiya Investment Company

<div>At Qiddiya Investment Company, we are committed to creating a world-class entertainment, sports, and cultural destination that aligns with Saudi Arabia&rsquo;s Vision 2030. As part of our dynamic and innovative team, we are seeking a Director - Assurance &amp; Compliance for the Transport Department Management Office (DMO) to lead the assurance and compliance functions relating to transportation projects and operations. This role is pivotal in ensuring that all transport initiatives adhere to regulatory standards, company policies, and quality frameworks while fostering a culture of safety, excellence, and continuous improvement.
Key Responsibilities:<ul><li>
Conduct compliance health checks to identify governance gaps, control weaknesses, and audit risks, and establish rectification priorities</li><li>
Develop and implement a structured, risk based internal audit and assurance program across all TBU projects and functions</li><li>
Coordinate and manage all QIC internal and external audit requests, ensuring timely, professional and high-quality responses</li><li>
Establish and maintain a centralised audit action tracking register to monitor and ensure on-time close-out of findings</li><li>
Work closely with the Commercial function to rollout continuous improvement iniatitives and ensure consistence across the projects within TBU</li><li>
Strengthen procurement, commercial and stage gate governance controls, ensuring adherence to Delegation of Authority (DOA) and approval requirements</li><li>
Support governance oversight of procurement strategies, contract awards, and commercial submissions</li><li>
Develop and maintain a structured SharePoint governance framework in conjunction with the Documennt Control function with clear document control and version management</li><li>
Ensure templates, policies and procedures are current, accessible and aligned to QIC frameworks</li><li>
Deliver targeted compliance and assurance training across TBU to uplift awareness and capability</li><li>
Embed a culture of accountability, transparency and continuous improvement</li></ul> 
Requirements 
<ul><li>
15+ years of experience in Compliance, Audit, or Governance roles, ideally in large-scale projects such as construction, real estate, or urban development or Consultancy.</li><li>
Bachelor&rsquo;s or Master&rsquo;s degree in Accounting, Law, Finance, Business, or related fields. MBA and/or other advanced degrees preferred.</li><li>
Preferred: CIA (Certified Internal Auditor), CRCM (Certified Regulatory Compliance Manager), or FRM (Financial Risk Manager).</li><li>
Experience with KSA regulatory requirements and familiarity with Vision 2030 goals is highly desirable.</li><li>
Strong analytical skills with the ability to identify and address risks effectively.</li><li>
Proven track record of working in cross-collaborative environments and ensuring differing goals and needs align with overarching organizational strategy.</li><li>
Fluency in English is required</li><li>
Understanding of the local cultural and business landscape in Saudi Arabia through work experience in the region preferred.</li></ul>
Applications closing on 17th May 2026. 
Benefits 
Offering a comprehensive compensation and benefits package.</div>

Director - Assurance & Compliance - Transport DMO - 20005192 HS8

Noon Academy

<div><h3 class="jobSectionHeader">About Noon</h3>
Radically Changing the Way People Learn!
Noon Academy is the leading edtech platform in the Middle East, with over 12 million students and teachers using our app to learn, teach, and collaborate. We have recently raised $41 million in Series B funding to expand our reach and impact in the region and beyond. We are on a mission to transform the physical classroom experience by introducing our highly engaging social, group-based learning and AI to make learning fun and improve learning efficacy. Our ultimate goal is to provide access to the best teachers to every student even if that teacher is only available virtually. We believe we can do this if we blend AI, peer-to-peer learning, and a carefully designed physical space.<div>
Hear it directly from our CEO and co-founder: this 
 
Learn more about us: here</div>
Now: We&rsquo;re laser-focused on reinventing schools in Saudi Arabia. We&rsquo;re accelerating rapidly, well-funded, and profitable. 
 
Office: Full-time, Riyadh-based. We&rsquo;ve got a sweet office near the Boulevard, and we&rsquo;d love to have you in it.
Role purpose
Parents are one of the most powerful levers in a student's success &mdash; but only when they know what to do and when. Over-involved parents create anxiety. Disengaged parents create drift. The gap between the two is a design problem, and this role owns it.
We're looking for someone to build our parent journey from scratch: map every phase of the parent experience, define what parents need to know, feel, and do at each moment, and work across teams to make sure those moments are delivered consistently. This isn't an execution role &mdash; it's a design and cross-functional ownership role. You define the framework; you work with others to bring it to life.
What you'll do
Build the parent journey map<ul><li>
Map the full parent experience across different student profiles and phases of the academic year.</li><li>
For each phase, answer three questions: what does a parent need to know, what do they need to feel, and what do they need to do?</li><li>
Turn this into a shared, living artifact &mdash; not a one-time document, but something the team actively uses and updates.</li></ul>
Design the &quot;step in / step back&quot; framework<ul><li>
Define the signals that tell a parent when to act, what acting looks like concretely, and when to hold back.</li><li>
Make the right action obvious and frictionless at every phase &mdash; so parents don't have to guess, and neither does the team supporting them.</li></ul>
Own parent-facing moments &mdash; by designing them, not just running them<ul><li>
Define the purpose of each parent touchpoint: events, communications, milestone moments. What should a parent walk away knowing, feeling, and planning to do?</li><li>
Collaborate with the relevant owners to deliver these moments, and close the loop afterward &mdash; what landed, what didn't, and what that tells you about the journey.</li></ul>
Keep the journey current through parent feedback<ul><li>
Synthesize surveys, support inputs, and event feedback into specific, prioritized journey problems.</li><li>
Use this signal to update the map and surface where the experience is breaking down.</li></ul>
What we're looking for<ul><li>
3 years of experience in journey design, product management, or a program-facing role.</li><li>
Clear, structured thinking. You can take a year-long, multi-touchpoint relationship and reduce it to something coherent and actionable.</li><li>
Cross-functional ownership: you've shipped things through other teams, not just your own, and you know how to stay accountable for outcomes without controlling every step.</li><li>
Strong Arabic communication skills, written and spoken.</li><li>
Comfort with qualitative synthesis &mdash; turning surveys, interviews, and tickets into clear insight and specific recommendations.</li></ul>
You'll thrive here if you<ul><li>
Simplify complexity rather than add to it. Your instinct when facing a messy situation is to find the structure inside it.</li><li>
Communicate directly &mdash; with the teams you collaborate with and the audiences you design for.</li></ul></div>

Customer Experience Lead

Arla Foods

<div>
 
 
 Key responsibilities
 
 
 
 &bull; Manages a group of customers to achieve designated sales target levels.
 
 <ul>
 <li>
 Ensure and track media plan activities grid executed along with tracking media campaigns results.
 </li>
 <li>
 Ensure track ecommerce fly wheel fundamentals
 </li>
 <li>
 Regular audits hero images along with perfect products names
 </li>
 </ul>
 
 &bull; Develops profitable business with new/existing customers (with support from more experienced colleagues).
 
 
 &bull; Possesses analytical ownership and provides analysis/insights to support (Senior) Key Account Manager with customer plans.
 
 
 &bull; Applies detailed category/product knowledge as well as thorough knowledge of client business.
 
 
 &bull; Assists (Senior) Key Account Manager in customer management responsibilities.
 
 
 &bull; Handles routine customer enquiries as directed by (Senior) Key Account Manager.
 
 
 &bull; Responsible for the direct sales process, aiming at meeting and/or exceeding sales targets.
 
 
 &bull; In charge of sales expansion, introducing new products/services to clients and organizing visits to current and potential clients.
 
 
 &bull; Submits short and long-range sales plans and prepares sales strategies using available marketing programmes to reach designated targets.
 
 
 &bull; Informs the clients about new products and services as they are introduced.
 
 
 &bull; Ensure policies, standards and procedures are followed.
 
 
 &bull; Responsible for retaining long-term customer relationships with established clients.
 
 
 &bull; Ensures that clients receive high-quality customer service.
 
 
 &bull; Informs clients about new products and services as they are introduced.
 
 
 &bull; In close corporation with own manager achieve sales targets and outcomes within the budget.
 
 
 &bull; Prepares data analysis and reports to evaluate previous initiatives and provide insights on future initiatives to be included within customer plan.
 
 
 
 
 
 
 Educational background/experience
 
 
 
 &bull; Advanced/well developed skills and knowledge within a specific discipline acquired either through significant years of experience (10-15 years + special training) or
 
 
 combination of formal education and 5-6 years of relevant work experience
 
 
 &bull; University Degree
 
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Assitant manager - ecommerce key account

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