sales manager

marketing manager

product manager

account manager

quality manager

customer experience manager

Sanofi

<div><p>We are seeking a highly motivated and visionary leader interested in shaping the management of people with Multiple Sclerosis.</p><p></p><p>
As the Customer Experience Manager &ndash; Multiple Sclerosis, you will be based in Riyadh and responsible for shaping perceptions within the MS community by challenging traditional paradigms and building belief in the unique biology of disability progression independent of relapses.
</p><p></p><p>You will also play a key role in enabling healthcare professionals to identify appropriate patients through targeted education and engagement.</p><p></p><p>
Reporting to the Franchise Head, this role is strategically positioned to realize the ambition for Tolebrutinib and contribute to the overall future success of Sanofi.</p><p><br>
Your core responsibilities will include:</p><ul><li><p>
Mapping and segmenting accounts and developing in-depth knowledge of each identified key account including strategic goals, value drivers, relevant business metrics, and unique emerging needs</p></li><li><p>
Understanding key accounts&rsquo; critical stakeholders (e.g., MS Specialist, General Neurologist, MS Nurse and key decision makers), their roles, org structure and how they influence each other in the ecosystem to ensure account/departmental coordination</p></li><li><p>
Developing strategic account plans including prioritization, based on identified barriers to address and opportunities</p></li><li><p>
Co-creating solutions with accounts&rsquo; key decision-makers to remove operational barriers and supporting screening and monitoring initiatives</p></li><li><p>
Leveraging omnichannel approach (e.g., F2F, digital channels, portals, etc.) to ensure a high-touch and personalized engagement with key accounts&rsquo; and other stakeholders.</p></li><li><p>
Collaborating with cross-functional field-based teams (e.g., Market Access) in leading discussions on product access and formulary inclusion, administrative flows definition, and more generally to proactively address accounts&rsquo; needs and ensuring effective pull-through</p></li></ul><ul><li><p>
Engaging with HCPs and broader set of stakeholders who play a critical role in the patient pathway to convey an effective narrative on disease progression and create general disease awareness pre-launch and treatment options post-launch, leveraging innovative value story techniques and tailoring engagement to stakeholders&rsquo; level of maturity</p></li><li><p>
Informing customer segmentation and customer portrait / persona creation by sharing insights collected on the field</p></li></ul><p><br>
About you<br>
Education:</p><ul><li><p>
BA/BS degree in pharmaceutical science.</p></li></ul><p>
Experience:</p><ul><li><p>
Minimum of 3-5 years Sales experience in Neurology (Preferably Multiple Sclerosis)</p></li><li><p>
Experience in driving successful product launches, with a proven track record of achieving sales targets and building strong customer engagement from launch.</p></li></ul><p><br>
Soft skills:</p><ul><li><p>
Excellent interpersonal and communication skills, with ability to effectively engage internal and external stakeholders, build and cultivate strong working relationships</p></li><li><p>
Ability to work agile, demonstrate creativity and be a strong team player</p></li><li><p>
Self-driven, results-oriented with ambition for optimal results</p></li><li><p>
A solution-oriented mindset enabling effective and creative problem solving with customers' needs as a primary focus</p></li><li><p>
Ability to dynamically adjust priorities due to changing circumstances</p></li><li><p>
Agile learner who is comfortable operating in complex environments</p></li><li><p>
Ability to influence, impact and guide peers</p></li><li><p>
Ability to articulate and explain the strategy in a simple and clear way</p></li><li><p>
Ability to build proper environment to enable Playing to Win culture to flourish</p></li><li><p>
Role model for the agile way of working</p></li><li><p>
Team player: Collaborative thinking while keeping the collective dynamics in mind, seeks for collective success rather than individual success</p></li><li><p>
Growth mindset &amp; learning agility: Open to develop him/herself (receive &amp; give feedback)<br>
Technical skills:</p></li><li><p>
Demonstrated success across multiple field-based sales roles</p></li><li><p>
Strong customer relationship management capabilities</p></li><li><p>
In-depth knowledge of care pathway operations</p></li><li><p>
Skilled in leveraging an omnichannel strategy to deliver tailored, high-impact engagements with external experts, aligned to their maturity and preferences</p></li><li><p>
Strong commercial acumen with strategic and innovative thinking</p></li><li><p>
Influential communicator with the ability to lead and inspire without direct authority</p></li><li><p>
Proven expertise in disease education</p></li><li><p>
Proficient in digital tools and analytics; able to transform data and feedback into actionable insights</p></li><li><p>
Committed to full compliance with all relevant regulations</p></li></ul>
null</div>

Customer Experience Manager - Multiple Sclerosis

Fairmont

<div><b>Company Description</b><p><br>
Gr&uuml;nde f&uuml;r Accor zu arbeiten?<br>
Wir sind weit mehr als ein weltweit f&uuml;hrendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Pers&ouml;nlichkeit passen.<br>
Wir unterst&uuml;tzen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen daf&uuml;r, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen M&ouml;glichkeiten von Accor erkunden kannst.<br>
Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam k&ouml;nnen wir die Gastronomie und Hotellerie von morgen ver&auml;ndern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/.<br>
Tu das, was Du liebst, trage etwas f&uuml;r die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS</p><b><br>
Job Description</b><p><br>
We are seeking a highly skilled and experienced Senior CCS Manager to join our team in Riyadh, Saudi Arabia. As a key leader in our organization, you will be responsible for overseeing and optimizing our Customer Care and Service (CCS) operations, ensuring exceptional customer experiences and driving continuous improvement in our service delivery.</p><ul><li>
Develop and implement strategic plans to enhance customer satisfaction and loyalty</li><li>
Lead and mentor a team of CCS professionals, fostering a culture of excellence and continuous improvement</li><li>
Analyze customer feedback, service metrics, and industry trends to identify areas for improvement and innovation</li><li>
Collaborate with cross-functional teams to streamline processes and enhance the overall customer journey</li><li>
Establish and monitor key performance indicators (KPIs) for the CCS department</li><li>
Implement and optimize CRM systems and other technological solutions to improve service efficiency</li><li>
Develop and manage the CCS budget, ensuring cost-effective operations</li><li>
Create and deliver regular reports on CCS performance to senior management</li><li>
Stay updated on industry best practices and implement innovative approaches to customer service</li><li>
Ensure compliance with relevant regulations and company policies in all CCS operations</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor's degree in Business Administration, Customer Service Management, or related field; MBA or relevant master's degree preferred</li><li>
7+ years of experience in CCS management, with a proven track record of improving customer satisfaction metrics</li><li>
Strong leadership skills with the ability to motivate and develop high-performing teams</li><li>
Excellent analytical and problem-solving skills, with a data-driven approach to decision-making</li><li>
Proficiency in project management and strategic planning</li><li>
Advanced knowledge of CRM systems and customer service technologies</li><li>
Outstanding communication and presentation skills</li><li>
Experience in implementing and optimizing CCS processes</li><li>
In-depth understanding of customer service best practices, contact center operations, and service quality standards</li><li>
Customer service certifications (e.g., CCXP, CCSM) are a plus</li><li>
Ability to work effectively in a fast-paced, dynamic environment</li><li>
Fluency in English; Arabic language skills are highly desirable</li></ul><br>
<b>
Additional Information</b><p><b><br>
Catering &amp; Conferences Services Manager &ndash; Your Team and Working Environment:</b></p><p>
Step into a key leadership role within our dynamic Sales &amp; Marketing team as a <b>Catering &amp; Conferences Services Manager</b>. In this vital position, you&rsquo;ll take the lead in orchestrating seamless catering and conference experiences that reflect the highest standards of service and hospitality. With a strong eye for detail and a passion for excellence, you&rsquo;ll ensure every event &ndash; from elegant banquets to high-profile meetings &ndash; is delivered flawlessly.</p><p>
Our team thrives on collaboration, professionalism, and shared success. You&rsquo;ll work closely with a passionate group of individuals who take pride in crafting memorable guest experiences. Together, we bring ideas to life and deliver moments that matter &ndash; with precision, care, and heart.</p><p><b>
Our Commitment to Diversity &amp; Inclusion:</b></p><p>
We&rsquo;re proud to foster an inclusive, empowering work environment where diversity is embraced and every voice is valued. At the core of our culture is respect &ndash; for each other, for our clients, and for the unique backgrounds that make us stronger together.</p><p>
In the Sales &amp; Marketing department, we celebrate individuality and support professional growth at every stage. Here, you&rsquo;re not just part of a team &ndash; you&rsquo;re part of a community built on trust, purpose, and excellence.</p></div>

Catering & Conferences Services Manager

Keeta

<div>
 <p>
  <strong>
   🚀 We&rsquo;re Hiring:
  </strong>
  <strong>
   Customer Service Manager of Business Process Innovation!
  </strong>
  🚀
  <strong>
   !
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now Saudi Arabia.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Are you passionate about revolutionizing customer service in the takeaway industry? Do you have a knack for designing seamless service journeys that cater to users, merchants, and riders alike? If so, we have an exciting opportunity for you!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Do
  </strong>
 </p>
 <ul>
  <li>
   Output service rules for the takeaway industry, including the user side, merchant side and rider side, to ensure a balanced experience on all three sides.
  </li>
  <li>
   Design the whole chain service journey from AI customer service to manual customer service, including service routing, service layering, service risk control and etc..
  </li>
  <li>
   Design takeaway journeys and scenarios in line with Saudi customers' habits, and output applicable service processes, solutions and communication tactics.
  </li>
  <li>
   The design targets frontline customer service in the customer service center, ensuring that the process is clear, concise and easy to operate, and optimizing the process to improve customer service resolution.
  </li>
  <li>
   Analyze service data and customer voices, continuously discover user pain points, and feedback to business improvement to reduce the occurrence of problems.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Keeta?
  </strong>
 </p>
 <ul>
  <li>
   Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
  </li>
  <li>
   Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
  </li>
  <li>
   Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For
  </strong>
 </p>
 <ul>
  <li>
   Understand the takeaway industry and the current market demand, know the service rules of customer, merchant and rider.
  </li>
  <li>
   Experienced in service process design, and have insignt in full service journey customer experience management
  </li>
  <li>
   Have strong data analysis ability, problem insight and communication and collaboration skills, clear thinking, can accurately recognize the problem and propose improvement programs.
  </li>
  <li>
   Have a sense of service, able to think customer-centered.
  </li>
  <li>
   Have rigorous and practical work attitude, strong sense of responsibility, can accept cross-country travel.
  </li>
  <li>
   Possess experience in the Middle Eastern market, with proficiency in Mandarin, English/ Arabic.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  🚀 Ready to make an impact? Apply now &amp; let&rsquo;s shape the future together!
 </p>
 <p>
  📍
  <strong>
   Location:
  </strong>
  Riyadh, Saudi Arabia
 </p>
 <p>
  📩 Interested? Apply now
 </p>
</div>


Customer Service Manager of Business Process Innovation

Qiddiya Investment Company

<div><p><b>Qiddiya is Saudi Arabia&rsquo;s future capital of entertainment, sports, and culture &mdash; a 360 km&sup2; mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we&rsquo;re creating a destination like no other. This is more than a project, it&rsquo;s a national transformation. As construction accelerates, we&rsquo;re hiring ambitious talent to help shape it. If you&rsquo;re driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.</b></p><p></p><p><b>
General Summary:</b></p><p>
The Senior Manager, Customer Experience and Innovation is responsible for ensuring that customer needs and expectations are at the heart of public transport infrastructure projects across their full lifecycle &mdash; from design and construction through to operations.</p><p>
This role will lead design thinking across transport projects and the integration of service design principles into complex transport initiatives to deliver seamless, accessible, and future-ready mobility solutions.<br>
</p><p><br>
<b>Key Responsibilities:</b></p><div><ul><li><br>
Customer Experience Design</li></ul>
Define the end-to-end passenger journey vision and ensure that infrastructure, services, and digital systems are designed to optimize usability, inclusivity, safety, and satisfaction. Develop customer requirements and embed them into project briefs, contracts, and operational standards.</div><ul><li>Innovation Strategy</li></ul>
Define the use of new technologies, smart mobility solutions, and innovative practices (e.g., MaaS platforms, real-time data, contactless ticketing, AI-enabled analytics, and sustainable design) that enhance service quality and operational efficiency.<div><ul><li><br>
Integration Across Project Lifecycle</li></ul>
Collaborate with design, engineering, construction, and operations teams to embed customer and innovation outcomes throughout planning, design reviews, build phases, and readiness for service. Ensure customer experience KPIs are tracked and delivered through commissioning and steady-state operations.</div><div><ul><li><br>
Stakeholder Engagement</li></ul>
Act as the voice of the customer, engaging with a range of stakeholders to balance technical feasibility with passenger expectations. Ensure transparent communication and co-design where appropriate.</div><div><ul><li><br>
Standards, Compliance &amp; Benchmarking</li></ul>
Align customer experience and innovation initiatives with international best practices (e.g., ISO service quality standards, universal design guidelines, and sustainability frameworks). Benchmark performance against global leaders in public transport.<br>
<ul><li>Performance &amp; Continuous Improvement</li></ul>
Design measurable CX and innovation metrics such as Customer Satisfaction Index, service reliability, accessibility, and digital adoption. Drive continuous improvement cycles to adapt to evolving customer needs and emerging technologies.<br>
<br>
Required Skills &amp; Attributes<br>
<ul><li>Strong background in transport planning, infrastructure delivery, or service operations with a focus on user-centered design.</li><li>Deep understanding of customer experience frameworks, transport modelling, and behaviour change levers.</li><li>Proven ability to lead innovation programs and manage cross-disciplinary teams.</li><li>Skilled in stakeholder engagement and negotiation across public, private, and community sectors.</li><li>Future-focused mindset with expertise in digital transformation, sustainability, and smart cities</li></ul></div><p>
</p><p></p><p><b>Requirements</b></p><p><b>
Qualifications:</b></p><p>
Bachelor&rsquo;s degree. Master&rsquo;s degree in service design, Innovation Management, Transport Planning, or similar preferred</p><p><b>
Years of Experience:</b></p><p>
10+ years of experience in customer experience strategy and innovation, ideally within the GCC.</p></div>

Senior Manager - Customer Experience Design and Innovation (CDU3) - 20005766

<div><h2 class="jobSectionHeader"><b>Job Purpose</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Responsible for all sales driven activities including omnichannel operation &amp; performance management.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Collaborate with key stakeholders identifying territory/market level opportunities.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Leads and develops Customer Facing filed teams in order to meet both sales targets &amp; customers experience objectives on yearly targets, Transformation KPIs and resources allocation for an assigned geography.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Lead the responsible business operation framework of responsible squads and Customer Facing teams seeking new growth opportunities &amp; works closely with other business management peers and cross functional team members to ensure an environment of high collaboration, transparency, trust and foster new way of working toward GTM strategies.</b></h2></li></ul><p></p><h2 class="jobSectionHeader"><b>
Key Accountabilities</b></h2><h2 class="jobSectionHeader"><b>
Manage Great Customer Experience
</b></h2><ul><li><h2 class="jobSectionHeader"><b>Develop, lead, and drive performance of a Squad of Customer experience partners with diversified accountabilities in terms of setting business objectives and growth opportunities through team agile setup while allocating appropriate coaching time.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Lead the field execution including coaching with Customer experience partners on customer engagement and transformation objectives.</b></h2></li></ul><h2 class="jobSectionHeader"><b>
Performance and Business Acumen</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Engage in company objectives and strategies, translate and embed the objectives into field objectives and tactics.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Business Owner of the responsible territory and therapeutic area performance.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Responsible for all aspects of regional sales management, key account management for the assigned region.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Design territory objectives &amp; growth opportunities acting as the product owner for the regional field agile team and playing the liaison role with the HQ business team</b></h2></li><li><h2 class="jobSectionHeader"><b>
Accountable for the volume and revenue forecast accuracy including sales and distribution of the promoted portfolio and targets breakdown to Customer experience partners.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Regional accountabilities on yearly targets and resource allocation within the region.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Develop and execute regional business plans based on national medico marketing portfolio strategies.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Regional activating for the national public reimbursement growth opportunities though planned assignments to some team members for public sector focus.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Lead regional GtM model execution including the effective approach for digital remote specialists within the assigned territory.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Establish positive working relationships with all key customer segments (internal and external)</b></h2></li><li><h2 class="jobSectionHeader"><b>
Accountable for the final decision of resource allocation, engagement plan and individual target allocation.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Lead the Objectives, KPIs and Results forum along with CEP, to support the consensus forum and feedback loop of field force</b></h2></li></ul><h2 class="jobSectionHeader"><b>
Leadership and Development.</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Role model of Agile ways of operation.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Performance management of subordinates through setting and reviewing priorities, spending adequate time in the field with Customer experience partners to support individual development, as well as provide coaching, direction, and feedback with the goal of the end-to-end development delivering business results for the Squad objectives.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Responsible for developing capabilities of CXP as well as (scrum master, Customer Engagement Planner in their assigned roles within the squad) if applicable &amp; ensuring their operational efficiency within this role (the 50% responsibility) and provide opportunities to learn and practice new skills.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Leads the building of a motivated and engaged team using formal and informal recognition, regular communications, and the encouragement of cooperation between individuals and teams.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Foster data and analytics driven business and decision-making process of CXP, Squad leads and CEPs.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Servant leadership to facilitate the employee feedback is connected to HQ plan.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Ensure the business ethics and compliance across all field activities and executions.</b></h2></li></ul><h2 class="jobSectionHeader"><b>
New ways of working:
</b></h2><ul><li><h2 class="jobSectionHeader"><b>Walk the talk of driving our new ways of working into more empowered, autonomous, and accountable organization.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Apply Agile methodology, Space to lead principles and Volcano approach in day-to-day transversal cooperation (project mode, squads, thoughtful risk taking, simplification opportunities etc.).</b></h2></li><li><h2 class="jobSectionHeader"><b>
Change our decision-making processes to be more Customer centric, involving the field force and all customer facing Teams more in their decision-making, in a bottom-up approach.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Adopt a &ldquo;good enough&rdquo; approach to be able to respond to the need with the feedback we received from our customers with the first prototype (&ldquo;Minimum Viable Product&rdquo;) and iterate with time</b></h2></li><li><h2 class="jobSectionHeader"><b>
Promote agile collaboration &amp; agile working methods acting as team product owner, developing into an agile self-organizing team.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Interact with internal / external stakeholders for business implementation.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Engage with KOLs and DOLs to develop advocacy.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Facilitate the empowered operation and culture of field force with self-responsibility and shared commitment mindset.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Support Squad Leads in facilitating Squad collaboration.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Identify the bottle neck, resolve the issues with responsible stakeholders at HQ.</b></h2></li></ul><h2 class="jobSectionHeader"><b>
Health Safety and Environment Responsibilities</b></h2><ul><li><h2 class="jobSectionHeader"><b>
To care for his/her own safety and wellbeing and the safety of others, and to co-operate with the company to ensure a safe place of work:</b></h2></li><li><h2 class="jobSectionHeader"><b>
Support and conform to Company HSE rules and procedures to ensure a safe, healthy, and pollution free work environment.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Engage the HSE department in the related activities (where applicable) and be sure that the work performed follows the local HSE regulations, Corporate HSE Policy and key requirements.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Demonstrate commitment to HSE through active involvement in the related programs and campaigns.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Follow HSE guidelines and take all necessary measures applicable to effectively implement the &lsquo;HSE action plan (PASS)&rsquo; in work area and the activities.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Promote and follow the HSE rules and &lsquo;Act responsibly&rsquo; to protect yourself and others from an injury and ill health conditions while at the work locations and/or while using road e.g., traffic rules, emergency evacuation procedure, medical surveillance, healthy lifestyle etc.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Follow the company&rsquo;s road safety program.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Attend HSE training.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Report all the accident/ incident (if any) to the HSE Manager and investigate within the area of responsibility.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Thoroughly read all HSE instructions, procedures, policies issued by the Company, and comply with its requirements. Escalate any doubts or uncertainties to the direct Manager.</b></h2></li></ul><p></p><h2 class="jobSectionHeader"><b>
Ensures compliance of all activities</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Respecting corporate commitment and compliance guidelines as well as local regulations</b></h2></li><li><h2 class="jobSectionHeader"><b>
Guarantee that all activities, operations, and procedures at regional level are carried out in compliance with local regulations and laws governing business operations as well as corporate policies in order to avoid conflict with official/legal authorities and loss of public reputation.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Is responsible to manage HSE issues (Health, Safety and Environment) with the support of the local HSE team.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Acts as a role-model of ethics and business integrity.</b></h2></li></ul><h2 class="jobSectionHeader"><b>
Other responsibility</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Perform other duties as assigned.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Respect of company&rsquo;s values, code of ethics and social charter.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Respect of personal data protection charter.</b></h2></li></ul><p></p><h2 class="jobSectionHeader"><b>
About you:</b></h2><h2 class="jobSectionHeader"><b>
Education:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Advanced Bachelor's degree in business, life sciences, or a related field</b></h2></li></ul><h2 class="jobSectionHeader"><b>
Experience &amp; knowledge:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Minimum 5 years in pharmaceutical business in commercial area.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Previous Management experience is a must.</b></h2></li><li><h2 class="jobSectionHeader"><b>
People management experience is a plus.</b></h2></li><li><h2 class="jobSectionHeader"><b>
GTM Capabilities</b></h2></li><li><h2 class="jobSectionHeader"><b>
Change Management Mindset &amp; Readiness for New WOW</b></h2></li><li><h2 class="jobSectionHeader"><b>
Proven track record in achieving sales results and account management.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Proven track record of people and organization management.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Neurology Experience is a must.</b></h2></li></ul><h2 class="jobSectionHeader"><b>
Specific Skills and Competencies</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Strong leadership skill in driving new ways of working.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Ability to grasp complex issues quickly and set priorities.</b></h2></li><li><h2 class="jobSectionHeader"><b>
High understanding of omnichannel and GTM transformation.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Moderation and control mix in line with agile ways of working.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Managing business, tracking, and delivering results.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Fluent in collaborating with cross functional teams.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Problem solver</b></h2></li><li><h2 class="jobSectionHeader"><b>
Open mind with learning agility</b></h2></li><li><h2 class="jobSectionHeader"><b>
Strong and sound communication skill.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Ability to attract, develop and lead high performing team.</b></h2></li><li><h2 class="jobSectionHeader"><b>
confident use of digital communication tools as well as experience in digital coaching</b></h2></li><li><h2 class="jobSectionHeader"><b>
Solution- and result-oriented. Entrepreneur: future oriented and entrepreneurial thinking</b></h2></li><li><h2 class="jobSectionHeader"><b>
Understanding of agile leadership: open mindset to improve agile leadership, no hierarchical business approach</b></h2></li></ul><ul><li><b>Motivator to try new things and take risks (learning by doing/lessons learned)</b></li><li><b>Empowerment: Delegation, giving responsibility and lead trustfully</b></li><li><h2 class="jobSectionHeader"><b>
High standard of ethics and integrity</b></h2></li></ul><h2 class="jobSectionHeader"><b>
Core competencies:</b></h2><h2 class="jobSectionHeader"><b>
Push to go beyond the level we have operated until now: constantly challenge the status quo focusing on the priorities that will deliver the best outcomes and letting go what won&rsquo;t: be intolerant to mediocracy, believe we can and must do better and aim at higher but never at the expenses of our values and judgment</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Put the interest of the organization ahead of own of those of his/ her team: consider both short- and long-term impact of decisions; puts collective and global goals above individual or local goals; share resources and capabilities with those with the greatest need and impact; enable decision making at appropriate level</b></h2></li><li><h2 class="jobSectionHeader"><b>
Act in the interest of our patients and customers: actively engage with customers to know their current and future needs; brings an external perspective into decisions</b></h2></li><li><h2 class="jobSectionHeader"><b>
Take action and don&rsquo;t wait to be told what to do: take smart and informed best bets with the information at hand and anticipate the consequences of her/his actions; use personal judgement and others&rsquo; advice to make bold and impactful decisions which move us forward.</b></h2></li></ul>
null</div>

Head of Commercial - Neurology

<div><p><b>What we offer</b></p><p>
We help the world run better.</p><p>
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now!</p><div></div><p><b><br>
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.</b></p><p></p><p><b><br>
Who You&rsquo;ll Become</b></p><p>
The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health</p><p></p><p><b><br>
What You&rsquo;ll Do</b></p><p>
As a CSM within the SAP Academy for Customer Success, you will be responsible to:</p><ul><li>
Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.</li><li>
Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.</li><li>
Enhance skills around your solution portfolio, managing customer retention, and driving value realization.</li><li>
Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.</li></ul><p></p><p><br>
The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.</p><p></p><p><b><br>
CSM focus areas:</b></p><p><b>
SAP Finance &amp; Spend Management (F&amp;S)</b> &ndash; Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.</p><ul><li>
S/4HANA Finance</li><li>
Finance &amp; Quote to Cash(Q2C)</li><li>
Procurement</li></ul><p><b>
SAP SuccessFactors (Human Capital Management - HCM)</b> - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.</p><p><b>
SAP Supply Chain Management (SCM)</b> - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.</p><p></p><p><b><br>
What You Bring</b></p><ul><li>
2&ndash;3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.</li><li>
Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.</li><li>
A cooperative and productive approach to working relationships, internally and externally.</li><li>
A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.</li><li>
An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.</li><li>
A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.</li><li>
Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.</li><li>
Proficiency in English to engage with our global network.</li></ul><p></p><p><b><br>
About SAP Academy for Customer Success
</b></p><p>The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.</p><p>
The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.</p><p>
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits.</p><p>
#SAPAcademyforCustomerSuccess</p><p>
#SAPCSCareers</p><p></p><p><br>
SAP&rsquo;s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.</p><p>
We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.</p><p>
During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program</p><p><b>
Due to local legal mandates only GCC nationals will be considered at this time</b></p><p><b>
#SAPNextGen
</b></p><p><b>We are SAP</b></p><p>
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs together.</p><p></p><p><b><br>
 Our inclusion promise</b></p><p>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone&mdash;regardless of background&mdash;feels included and can perform at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company. We invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.</p><p>
SAP is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.</p><p></p><p><b><br>
EOE AA M/F/Vet/Disability:</b></p><p>
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.</p><p>
Successful candidates might be required to undergo a background verification with an external vendor.</p><p><b>
#SAPNextGen</b></p></div><div></div>

Customer Success Manager (CSM) - SAP Academy for Customer Success - KSA (Hybrid) GCC Nationals

Devoteam

<div>
 <br/>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 <br/>
 Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future.&nbsp;
 <br/>
 <br/>
 With 25 years&rsquo; experience and more than 8,500 employees across Europe, the Middle East and Africa, Devoteam promotes responsible tech for people and works to create better change.&nbsp;
 <br/>
 <br/>
 Creative tech for Better Change.
 <br/>
 <br/>
 <strong>
  http://www.devoteam.com
  <br/>
 </strong>
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 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <br/>
 As a Customer Experience (CX) Consultant, you will play a pivotal role in enhancing customer satisfaction and loyalty by analyzing and optimizing every touchpoint of the customer journey. You will collaborate with cross-functional teams to develop strategies and implement initiatives aimed at improving the overall customer experience. Through your expertise in CX methodologies and data-driven insights, you will drive meaningful change and foster a customer-centric culture within the organization.
 <br/>
 <br/>
 <br/>
 <br/>
 Responsibilities:
 <br/>
 <ul>
  <li>
   Conduct thorough assessments of current customer experiences across all channels and touchpoints.
  </li>
  <li>
   Develop comprehensive CX strategies and roadmaps aligned with business objectives and customer needs.
  </li>
  <li>
   Utilize customer feedback, journey mapping, and data analytics to identify pain points and opportunities for improvement.
  </li>
  <li>
   Collaborate with internal stakeholders to prioritize and implement initiatives that enhance the end-to-end customer journey.
  </li>
  <li>
   Design and implement measurement frameworks and KPIs to track the effectiveness of CX initiatives and drive continuous improvement.
  </li>
  <li>
   Provide guidance and support to teams across the organization to ensure consistency and alignment with CX goals and standards.
  </li>
  <li>
   Stay updated on industry trends, best practices, and emerging technologies in the field of customer experience
  </li>
  <li>
   Lead training sessions and workshops to educate teams on CX principles and methodologies.
  </li>
  <li>
   Serve as a trusted advisor to senior leadership, providing insights and recommendations to drive strategic decision-making and business growth.
  </li>
 </ul>
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 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2 - 5 years of experience&nbsp;
  </li>
  <li>
   Analytical and problem solving skills
  </li>
  <li>
   Customer Journeys Modeling
  </li>
  <li>
   Excellent Communication Skills
  </li>
  <li>
   Consulting background&nbsp;
  </li>
  <li>
   Bachelor's Degree in&nbsp;Media, Marketing, Business administration or any related field&nbsp;
  </li>
 </ul>
</div>


Customer Experience Consultant

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