sales executive

product manager

sales manager

account manager

commercial manager

customer experience manager

Trendyol

<div><div><div>About the Team</div><div>
At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together &mdash; as individuals and as a team.</div><div></div><div> 
As a Customer Experience Development Professional, you will be central to enhancing the end-to-end customer journey with a focus on NPS and quality. You will act as the voice of the customer, mapping experiences, identifying pain points, and turning feedback into actionable improvements. Your role combines proactive solution design, competitor benchmarking, and KPI tracking to ensure a continuous &ldquo;customer-first&rdquo; approach across the company.</div></div>
<div><div><h3 class="jobSectionHeader">Responsibilities</h3><ul><li><ul><li>
Map customer journeys, identify pain points, and design solutions to improve end-to-end experiences.</li><li>
Interpret and synthesize customer feedback from surveys, operational data, contact centers, and social media.</li><li>
Monitor key KPIs like NPS and operational metrics, identifying areas for improvement and driving follow-up actions.</li><li>
Conduct market and competitor benchmarking, manage test orders, and share sector-specific insights.</li><li>
Support process design and improvement for local operations such as PUDO, COD, and returns.</li><li>
Create and update customer experience guidelines, procedures, and best practices.</li><li>
Oversee quality KPIs for call center agents, supporting quality control and training initiatives.</li><li>
Collaborate with cross-functional teams to implement customer-centric projects and advocate for the customer in decision-making.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">Expected Qualifications</h3><ul><li><ul><li>
Bachelor&rsquo;s degree (Engineering, Business Administration, Economics); Master&rsquo;s is a plus.</li><li>
Extensive experience in service sectors such as e-commerce, banking, or telecom; CX background preferred.</li><li>
Strong analytical and customer-driven mindset, with the ability to turn insights into action.</li><li>
Exceptional verbal, written, and presentation skills in English and Arabic.</li><li>
Experience in process design, project management, or service design is a plus.</li></ul></li></ul></div></div>
<div><div>What We Offer</div><ul><li>Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.</li><li>Customisable FlexBenefits budget: Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.</li><li>Well-being support: Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.</li><li>Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.</li><li>Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.</li><li>A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.</li><li>Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.</li><li>Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.</li></ul><div></div><div> 
Take the Next Step</div><div>
If this role excites you, apply today, we look forward to taking the next step with you.</div><div>
Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.</div></div></div>

Customer Experience Development Professional (Saudi Nationals Only)

AtkinsRéalis

<div>AtkinsR&eacute;alis is looking for a Customer Experience Expert, in Riyadh, KSA.
About AtkinsR&eacute;alis
Created by the integration of long-standing organizations dating back to 1911, AtkinsR&eacute;alis is a world-class engineering services and nuclear company dedicated to engineering a better future for our planet and its people. We create sustainable solutions that connect people, data and technology to transform the world's infrastructure and energy systems. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory &amp; environmental services, intelligent networks &amp; cybersecurity, design &amp; engineering, procurement, project &amp; construction management, operations &amp; maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in strategic sectors such as Engineering Services, Nuclear and Capital. News and information are available at www.atkinsrealis.com or follow us on LinkedIn.
Learn more about our career opportunities at: https://careers.atkinsrealis.com
The Customer Experience Expert will play a vital role in enhancing passenger satisfaction across the metro network during its Operations &amp; Maintenance (O&amp;M) phase. This role focuses on analyzing customer feedback, optimizing service delivery, and implementing initiatives that prioritize the needs and expectations of metro users. The expert will work closely with operational teams and stakeholders to ensure a seamless and positive customer journey.
Key Responsibilities:<ul><li>
Enhance customer satisfaction by identifying service gaps and implementing customer-focused initiatives.</li><li>
Analyze feedback from passengers and stakeholders to identify trends, issues, and opportunities for improvement.</li><li>
Optimize service delivery across all customer touchpoints, ensuring consistency, responsiveness, and quality.</li><li>
Collaborate with O&amp;M Contractors and internal teams to align service standards with customer expectations.</li><li>
Develop and monitor customer experience metrics and performance indicators.</li><li>
Support the design and execution of customer engagement programs, surveys, and outreach activities.</li><li>
Provide recommendations to the Employer for improving passenger experience and service quality.</li></ul>
Qualifications &amp; Experience:<ul><li>
Bachelor&rsquo;s degree in Customer Relations, Business Administration, or a related field.</li><li>
Minimum 5 years of experience in customer service management, preferably within transport or infrastructure sectors.</li><li>
Strong analytical skills to interpret customer data and drive actionable insights.</li><li>
Excellent interpersonal and communication skills, with the ability to engage effectively with passengers, contractors, and internal teams.</li></ul>
Preferred Attributes:<ul><li>
Experience in metro or railway operations.</li><li>
Familiarity with customer satisfaction tools, CRM systems, and service quality frameworks.</li><li>
Ability to work in a dynamic, customer-facing environment with a focus on continuous improvement.</li></ul>
Why choose AtkinsR&eacute;alis?<ul><li>
Tax-free salary.</li><li>
Life insurance coverage.</li><li>
Comprehensive medical insurance coverage.</li><li>
Paid Annual leave.</li><li>
Company gratuity scheme.</li><li>
Discretionary bonus program.</li><li>
Annual flight contribution.</li><li>
Relocation assistance.</li><li>
Transportation &amp; housing allowances.</li><li>
Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, as well as personal health, fitness, and nutrition consulting.</li></ul>
Your difference makes a difference. We care for our people and are committed to creating an inclusive working environment where you can thrive and build a future you want to be a part of.
AtkinsR&eacute;alis is committed to eliminating discrimination and encouraging diversity amongst our workforces. We aim to provide quality and fairness for all job applicants and employees and not to discriminate on grounds of gender, marital status, age, race, ethnic origin, religious conviction, or disablement. We oppose all forms of unlawful treatment and discrimination.
Our aim is for the company to be representative of all sections of society and that each employee feels respected and able to give their best. We are committed to a policy of treating all our employees and job applications equally.
We pursue this commitment by:<ul><li>
Having clear and concise procedures and guidelines for both line managers and employees to ensure policies are fully understood and implemented.</li><li>
Complying with the relevant employment legislation and codes of practice.</li><li>
Ensuring that all existing employees, potential employees, colleagues, and customers are treated equally and with respect.</li></ul>
#RMP</div>

Customer Experience Expert

noon

<div>
 
 
 About noon
 
 
 
 We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for a AVP - Contact Center Operations who can help us move even faster.
 
 
 
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 
 What you'll do:
 
 
 
 Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 
 
 
 
 
 This role will be responsible for overseeing the day-to-day operations of our multi-channel customer service center in Saudi Arabia. This pivotal role ensures that our KSA customers receive world-class support across all touchpoints (call, chat, email, social media) in line with our brand promise. Role will drive performance against key metrics (SLAs, CSAT, AHT), lead and develop a high-performing team, and implement strategic initiatives to optimize efficiency and enhance the overall e-commerce customer experience in the local market.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 I. Operational Performance &amp; Efficiency
 
 
 <ul>
 <li>
 Develop and execute a comprehensive Customer Service and CX strategy tailored to the KSA e-commerce landscape, aligning with the company's overall business and growth objectives.
 </li>
 <li>
 
 KPI Management:
 
 Define, track, and consistently achieve critical Contact Center KPIs, including Service Level (SL), Customer Satisfaction (CSAT), First Contact Resolution (FCR), Average Handle Time (AHT), and Quality Assurance (QA) scores.
 </li>
 <li>
 
 Workflow Optimization:
 
 Continuously analyze contact center processes, identifying and implementing improvements to enhance efficiency, reduce costs, and streamline customer journeys, particularly for e-commerce-specific issues (order tracking, returns, refunds, payment issues etc).
 </li>
 <li>
 Ensure that all customer communication, knowledge base, and self-service tools are fully localized and professionally executed in both
 
 Arabic (essential)
 
 and English.
 </li>
 <li>
 
 WFM &amp; Staffing:
 
 Oversee Workforce Management (WFM) to ensure optimal staffing, scheduling, and resource allocation across all channels to meet fluctuating demand, especially during peak e-commerce seasons.
 </li>
 <li>
 
 Technology &amp; Systems:
 
 Act as the super-user/owner for all Contact Center technology (CRM, IVR, WFM tools). Ensure systems are configured and utilized effectively to support operational goals.
 </li>
 <li>
 Oversee the effective utilization of CRM, ticketing, and automation technologies to optimize service delivery.
 </li>
 <li>
 Handle high-level customer escalations, MCI and complex complaints with professionalism and final resolution.
 </li>
 </ul>
 
 
 
 
 
 II. Team Leadership &amp; Development
 
 
 <ul>
 <li>
 Lead, mentor, and motivate the KSA Customer Service team, including supervisors and agents, to achieve high-performance metrics and deliver exceptional service quality.
 </li>
 <li>
 Oversee recruitment, training, and onboarding programs, ensuring the team is proficient in product knowledge, e-commerce processes, CRM systems, and KSA customer etiquette.
 </li>
 <li>
 Conduct regular performance reviews, provide constructive feedback, and establish clear career progression paths.
 </li>
 <li>
 Champion a customer-centric culture across the entire KSA organization.
 </li>
 </ul>
 
 
 
 
 
 III. Customer Experience
 
 
 <ul>
 <li>
 
 Voice of Customer (VoC):
 
 Analyze customer feedback, data, and call center trends to provide actionable insights to senior management and cross-functional teams (Logistics, Tech, Product) to drive continuous improvement in the e-commerce platform and service.
 </li>
 <li>
 
 Local Expertise:
 
 Ensure service delivery is culturally relevant and compliant with KSA business and consumer protection regulations.
 </li>
 <li>
 
 Escalation Management:
 
 Handle escalated and complex customer issues, and VIP complaints with professionalism, ensuring swift, effective, and compliant resolutions that reinforce brand trust.
 </li>
 </ul>
 
 
 
 
 
 IV. Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Collaborate with Product, Tech, Operations, and Logistics teams to implement process improvements that eliminate friction and enhance the overall e-commerce experience.
 </li>
 </ul>
 
 
 
 
 
 V
 
 .
 
 Compliance &amp; Quality:
 
 
 <ul>
 <li>
 Establish and enforce quality assurance standards for all customer interactions, ensuring adherence to company policies and local KSA consumer protection laws and regulations.
 </li>
 <li>
 Implement and maintain a robust quality monitoring and coaching program.
 </li>
 </ul>
 
 
 
 
 
 What you'll need:
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree, Operations Management, or a related field.
 </li>
 <li>
 
 Experience:
 
 Minimum of
 
 7 years of progressive experience
 
 in contact center/call center operations, with at least
 
 3 years in a management role
 
 for a high-volume operation, preferably within the
 
 e-commerce, retail, or tech industry.
 
 </li>
 <li>
 Proven track record of building and managing customer service operations in Saudi Arabia (KSA).
 </li>
 <li>
 
 Language:
 
 
 Bilingual fluency in Arabic (written and spoken) and English (written and spoken) is essential.
 
 </li>
 <li>
 
 Technical Proficiency:
 
 Knowledge of CRM platforms, IVR systems, and WFM tools.
 </li>
 <li>
 
 Leadership:
 
 Proven track record of leading, coaching, and motivating large teams to achieve challenging performance targets.
 </li>
 <li>
 Excellent conflict resolution, negotiation, and communication (written and verbal) skills.
 </li>
 <li>
 
 Analytical Skills:
 
 Strong analytical ability to translate raw data (KPIs, CSAT scores) into actionable operational strategies.
 </li>
 <li>
 
 KSA Market Knowledge:
 
 In-depth understanding of the KSA customer service landscape, consumer expectations, and local business practices.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience in a regional (MENA) or international customer service environment and e-commerce background
 </li>
 <li>
 Certification in Contact Center Management
 </li>
 </ul>
 
 
 
 
 
 Who will excel?
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 <li>
 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 </li>
 </ul>
</div>

AVP - Contact Center Operations

flynas

<div>
 
 To be responsible for execution behind commercial elements of customer experience related to onboard Products (Flynas Mall) and related Sales, as well as improving ground services via our lounge offering.
 
 
 
 In-Flight Sales
 
 :
 
 
 Flynas Mall (Duty-Free Sales) and Buy-On-board - Drive Sales and Revenues - Manage all Flynas Mall (Duty-Free) and sales activities to drive revenues - based on flight destinations and requirements; in line with all Flynas policies &amp; processes and in coordination with internal stakeholders, to assure on-time operations.
 
 
 - Support all activities related to Nasmall novelties, cycles, and on-board selections.
 
 
 - Travel to supplier facilities when required.
 
 
 - Identify potential products by conducting market research and generating product requirements and pricing.
 
 
 - Update on-board magazines, News, Flynasmall and Bob based on Flynas Passenger profiles and coordinate on-board implementation.
 
 
 - Liaise on a daily basis with Flynas on Board Supplier (SACC) and maintain a high level of Quality and quantity standards. The officer will propose appropriate actions if Flynas&rsquo; standards/ contracts are not met.
 
 
 - Responsible for the Point of Sales (POS) devices implementations and reporting, or related activities/issues.
 
 
 - Manage expenses within the budgeted forecast and develop a business case to justify the capital investment.
 
 
 - Assess Flynas offering against competitors and keep track of business intelligence data via a monitoring tool.
 
 
 
 Product Look and Feel
 
 
 
 - Responsible for all product Look and Feel to maintain Flynas Identity standards and the highest level of services.
 
 
 
 Products, Equipment control and stock management:
 
 
 
 - Support all product cabin development on ad-hoc requests and provide recommendations in line with Flynas Brand identity.
 
 
 - Support Line Manager with all aspects of IFEC on board the cabin, from market intelligence to RFP to Data Analysis and implementation. Identify any issue or any improvement opportunity in that field.
 
 
 - Coordinate all acquisitions of On-board and galley Equipment with General Procurements (Carts, Trolleys, Containers, Drawers, etc) to conduct day-to-day operations, based on IFS feedback and in liaison with the Catering Officer.
 
 
 - Responsible for the operational stock of On-board products, such as Catering Boxes (BBML, NLML..), Trays, Casseroles, Linens, etc. The officer will provide reports and advise on a proactive procurement timeline.
 
 
 - Responsible for on-board product quality and quantity
 
 
 
 Reporting and document control
 
 
 
 - Perform any other assignment from the line manager or his designee.
 
 
 - Assist team members in performing their duties.
 
 
 - Provide quarterly/ monthly/ weekly reports or as per the line manager&rsquo;s request on all transactions commenced in the concerned period.
 
</div>

Flight Experience Officer

Keeta

<div>
 
 
 We're Hiring: Customer Experience Business Analyst!
 
 
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now Saudi Arabia.
 
 
 
 
 
 Are you passionate about
 
 data-driven decision-making
 
 and solving complex customer challenges? Do you thrive in a
 
 fast-paced, multicultural environment
 
 where analytics drive innovation? If yes, then this role is for you!
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 
 ✅ Working With Large Datasets: Independently compile large and intricate datasets, construct, and deploy data models tailored to business or analytical requirements.
 
 
 ✅ Collaborate Across Teams: Work with various Business or Operations Teams to grasp issues, conceptualize analytics frameworks, and translate business problems into technical hypotheses.
 
 
 ✅ Design &amp; Evaluate Analytical Methods: Develop and recommend analytical methods such as A/B testing, assess model performance, interpret experimental outcomes, and offer data-driven recommendations.
 
 
 ✅ In-Depth Analysis &amp; Trend Identification: Conduct thorough analyses of our operations, research market and industry trends, pinpoint emerging patterns and opportunities, and consistently provide actionable business insights via analytics reports and performance dashboards.
 
 
 
 
 
 
 Why Join Us?
 
 
 
 
 Global Impact
 
 &ndash; Work in a dynamic, multicultural environment
 
 
 
 Tech &amp; Innovation
 
 &ndash; Be part of AI-driven and data-focused advancements
 
 
 
 Strategic Influence
 
 &ndash; Shape the future of customer experience with data-backed decisions
 
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 📌Bachelor&rsquo;s degree or above
 
 
 📌
 
 5+ years
 
 in data analytics, data science, or related fields
 
 
 📌Proficiency in
 
 SQL, Python, or other programming languages
 
 
 
 📌Experience with
 
 ETL processes, statistical analysis, and dashboard creation
 
 
 
 📌Strong
 
 communication &amp; collaboration skills
 
 to influence stakeholders
 
 
 📌Proficiency in
 
 Chinese (Mandarin) &amp; English
 
 for effective communication across teams
 
 
 
 
 
 🎯
 
 Bonus Points If You Have:
 
 
 
 ✔ Experience in the
 
 food &amp; service delivery industry
 
 
 
 ✔ Strong background in
 
 customer experience analytics
 
 
 
 
 
 
 📩 Ready to make an impact? Apply now or share with your network! #DataAnalytics #CustomerExperience #Hiring #BusinessAnalyst #DataScience #TechJobs #JoinUs
 
</div>

Customer Experience Business Analyst

Aqua-Tots Saudi Arabia

<div>
 
 Job Summary
 
 
 
 The Office Manager will assist the General Manager in leading and managing the Front Desk team while upholding Aqua-Tots Swim Schools&rsquo; Core Values and brand standards. Our mission is to provide consistent, high-quality swimming lessons that follow the Aqua-Tots Curriculum Standards, along with excellent customer service in a safe and welcoming environment.
 
 
 
 Position Type
 
 
 
 <ul>
 <li>
 Full-time position
 </li>
 <li>
 5 working days per week (schedule may vary based on the season)
 </li>
 <li>
 Working hours: 1:00 PM &ndash; 9:00 PM
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 
 Lead &amp; Manage the Front Desk Team
 
 
 
 <ul>
 <li>
 Hire, onboard, train, and schedule Front Desk staff while ensuring full coverage.
 </li>
 <li>
 Coach, mentor, and review performance while providing timely feedback.
 </li>
 <li>
 Build a collaborative team environment and promote the Aqua-Tots culture.
 </li>
 <li>
 Assist in planning and hosting monthly in-service meetings.
 
 
 </li>
 </ul>
 
 Drive Customer Experience &amp; Sales
 
 
 
 <ul>
 <li>
 Create a welcoming and engaging Aqua-Tots experience.
 </li>
 <li>
 Educate families about the swim journey and sell swim lesson packages.
 </li>
 <li>
 Resolve customer issues in coordination with the General Manager.
 
 
 </li>
 </ul>
 
 Lead Management &amp; Technology Systems
 
 
 
 <ul>
 <li>
 Manage the Front Desk staff in tracking and converting leads.
 </li>
 <li>
 Ensure accuracy and cleanliness of Pike13 profiles and customer plans.
 </li>
 <li>
 Maintain excellent customer experience with all technology platforms.
 
 
 </li>
 </ul>
 
 Uphold Safety, Facility &amp; Inventory Standards
 
 
 
 <ul>
 <li>
 Ensure the school&rsquo;s safety and maintain brand-standard appearance inside and outside the facility.
 </li>
 <li>
 Manage inventories for customers, staff, and facility needs.
 
 
 </li>
 </ul>
 
 Reporting &amp; Goal Execution
 
 
 
 <ul>
 <li>
 Implement and achieve sales goals.
 </li>
 <li>
 Own and monitor school revenue targets.
 </li>
 <li>
 Analyze and present reports to support management decisions.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 High School Diploma or equivalent.
 </li>
 <li>
 Minimum of one year of experience in sales, customer service, or a leadership role.
 </li>
 </ul>
</div>

Office Manager

Trinity Hospitality

<div>
 
 
 Company Description
 
 
 
 Trinity Hospitality is a boutique consulting firm specializing in the conceptual development of hotels and restaurants, with over 20 years of experience in the Saudi market. We are currently working on a unique women only hotel, and looking for all Saudi Women management team
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Hotel Operation Manager based in Riyadh, Saudi Arabia. The Hotel Operation Manager will be responsible for overseeing daily operations, ensuring customer satisfaction, and managing staff training. The role also involves implementing effective operational strategies, maintaining high standards of customer service, and communicating with both staff and guests to facilitate smooth hotel operations.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong skills in Operations Management and Customer Satisfaction
 </li>
 <li>
 Excellent Communication and Customer Service skills
 </li>
 <li>
 Experience in staff Training and development
 </li>
 <li>
 Ability to work on-site in Riyadh, Saudi Arabia
 </li>
 <li>
 Bachelor's degree in Hospitality Management or related field
 </li>
 <li>
 Proven experience in a managerial role within the hospitality industry
 </li>
 </ul>
</div>

Hotel Operation Manager

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