sales manager

operations manager

account manager

marketing executive

product manager

customer experience manager

webook.com

<div>
 Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
 
 
 If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.
 
 
 
 Role Overview :
 
 
 
 webook.com is looking for a Customer Care Manager to lead customer care operations across webook.com, its clients, and global markets.
 
 
 This role will own the function end to end, including in-house team management, service quality, escalations, processes, reporting, systems, and outsourcing strategy. The ideal candidate is a hands-on leader who can build a scalable operation while maintaining a consistently high customer experience.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Lead the day-to-day customer care operation across webook.com and client accounts
 </li>
 <li>
 Manage, coach, and develop the in-house customer care team
 </li>
 <li>
 Define team structures, shifts, workflows, escalation paths, and service standards
 </li>
 <li>
 Develop and manage outsourcing and agency partnerships for global markets
 </li>
 <li>
 Ensure coverage across different markets, languages, time zones, major events, and high-demand periods
 </li>
 <li>
 Oversee customer inquiries, complaints, refunds, booking issues, payments, ticket access, and event-related concerns
 </li>
 <li>
 Manage complex and sensitive escalations
 </li>
 <li>
 Establish and monitor KPIs including response time, resolution time, customer satisfaction, backlog, quality, and productivity
 </li>
 <li>
 Build quality assurance, training, and knowledge management processes
 </li>
 <li>
 Work closely with Product, Technology, Operations, Finance, Marketing, and Commercial teams to resolve recurring customer issues
 </li>
 <li>
 Identify opportunities to improve processes, systems, automation, and the overall customer journey
 </li>
 <li>
 Provide regular performance reports and customer insights to leadership
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor Degree in Business or similar
 </li>
 <li>
 Fluency in both Arabic and English is required
 </li>
 <li>
 Proven experience managing customer care, customer service, contact centre, or customer experience operations
 </li>
 <li>
 Experience managing both in-house teams and outsourced service providers
 </li>
 <li>
 Strong understanding of service levels, workforce planning, quality assurance, and performance management
 </li>
 <li>
 Comfortable operating in a fast-paced, high-volume environment
 </li>
 <li>
 Strong analytical, communication, and problem-solving skills
 </li>
 <li>
 Experience with customer care platforms, ticketing systems, automation, and reporting tools
 </li>
 <li>
 Experience in ticketing, entertainment, sports, events, e-commerce, travel, or technology is an advantage
 </li>
 </ul>
</div>

Customer Care Manager

PFC Group

PositionSales Manager &ndash; Waterproofing, Concrete Repair &amp; Chemical InjectionJob SummaryWe are looking for a dynamic and technically competent Sales Manager with expertise in waterproofing, concrete repair, chemical injection, and structural rehabilitation solutions. The ideal candidate should possess strong business development skills, technical knowledge, and the ability to build long-term relationships with clients, consultants, contractors, and developers.Key Responsibilities&middot; Develop new business opportunities and expand the company&rsquo;s client base.&middot; Promote waterproofing, concrete repair, chemical injection, and structural rehabilitation solutions.&middot; Build and maintain strong relationships with consultants, contractors, developers, and project owners.&middot; Conduct client meetings, technical presentations, and product demonstrations.&middot; Prepare technical and commercial proposals, quotations, and tender submissions.&middot; Coordinate with technical and project teams to ensure successful project execution.&middot; Identify customer requirements and recommend appropriate technical solutions.&middot; Negotiate contracts and successfully close sales opportunities.&middot; Monitor market trends, customer requirements, and competitor activities.&middot; Prepare sales reports, forecasts, and business development plans.&middot; Achieve monthly and annual sales targets.Candidate Profile&middot; Bachelor&rsquo;s Degree or Diploma in Civil Engineering or a related field.&middot; Strong technical knowledge of:o Waterproofing Systemso Concrete Repair Systemso Chemical Injectiono Structural Rehabilitationo Crack Injectiono Structural Strengtheningo Protective Coatingso Industrial Flooring Systems&middot; Excellent communication, negotiation, and presentation skills.&middot; Strong business development and client relationship management abilities.&middot; Ability to prepare technical proposals and tender documents.&middot; Good commercial awareness and problem-solving skills.&middot; Proficiency in Microsoft Office applications.Preferred Skills&middot; Strong understanding of construction methodologies and repair techniques.&middot; Ability to interpret drawings and technical specifications.&middot; Self-motivated with excellent organizational and time management skills.&middot; Ability to work independently and achieve sales objectives.&middot; Strong customer service orientation and professional attitude.Key Competencies&middot; Business Development&middot; Technical Sales&middot; Client Relationship Management&middot; Negotiation Skills&middot; Tendering &amp; Estimation&middot; Project Coordination&middot; Market Analysis&middot; Communication &amp; Presentation&middot; Team Collaboration&middot; Strategic PlanningPay: ﷼10,000.00 - ﷼15,000.00 per monthWork Location: In person

Job Description – Sales Manager (Waterproofing, Concrete Repair & Chemical Injection)

Owais Capital | أويس المالية

<div>
 
 
 About the Job
 
 
 
 
 
 
 We are hiring a
 
 Product Manager
 
 to lead the strategy, planning, and delivery of digital products. In this role, you will collaborate with Engineering, Design, Compliance, Customer Care, Marketing, and Business teams to build customer-focused products that create measurable business value.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Own the product roadmap and prioritize features based on business impact.
 </li>
 <li>
 Gather stakeholder requirements and translate them into clear product specifications.
 </li>
 <li>
 Work closely with Engineering, UI/UX, Compliance, Customer Care, Marketing, and Business teams.
 </li>
 <li>
 Manage the product backlog and sprint planning.
 </li>
 <li>
 Define product KPIs and monitor feature performance.
 </li>
 <li>
 Conduct user research and analyze customer feedback to improve the product experience.
 </li>
 <li>
 Ensure compliance requirements are incorporated throughout the product development lifecycle.
 </li>
 <li>
 Drive the delivery of new features from concept to launch.
 </li>
 </ul>
 
 Requirements
 
 <ul>
 <li>
 Bachelor's degree in Business, Computer Science, Engineering, or a related field.
 </li>
 <li>
 3&ndash;5+ years of Product Management experience.
 </li>
 <li>
 Experience collaborating with software development teams in an Agile environment.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Excellent communication and stakeholders management skills.
 </li>
 <li>
 Fluent in English and Arabic.
 </li>
 <li>
 Startup experience or experience within the Saudi fintech ecosystem is highly preferred.
 </li>
 <li>
 Proven track record of successfully launching digital products.
 </li>
 <li>
 Strong ownership mindset with strategic thinking abilities.
 </li>
 <li>
 Data-driven approach to product decision-making.
 </li>
 <li>
 Ability to collaborate effectively across technical and business teams.
 </li>
 </ul>
</div>

Proudact Manager

Doctify

<div><h4 class="jobSectionHeader">We&rsquo;re Doctify</h4>
Doctify is the global platform built by doctors for doctors, on a mission to build the largest, most trusted global network of validated healthcare providers and experts. We connect patients with the right doctors, and doctors with respected peers, to ensure better care worldwide. Through verified patient reviews and professional skill endorsements, Doctify creates unmatched credibility for providers and empowers patients to choose care with confidence.
Founded in 2015 and backed by $30m+ in funding, Doctify operates across 7 countries. We are uniting the global healthcare community, one trusted connection at a time.
We do things differently here at Doctify, we are boldly leading a digital revolution in healthcare and are confident in our mission.<h4 class="jobSectionHeader">
About The Role</h4>
As we continue our global growth, we&rsquo;re looking for an ambitious Business Development Manager to join our commercial team and play a key role in driving new customer acquisition in Saudi Arabia.
This a high activity, fast-paced sales role focussed on high-volume, transactional sales to healthcare providers across various verticals. You&rsquo;ll need to be comfortable managing the full 360 sales cycle from prospect through to product demonstration, and engaging in frequent outreach to hit ambitious revenue and activity targets.<h5 class="jobSectionHeader">
You&rsquo;ll be responsible for</h5><ul><li>
Driving revenue, engagement, and new customer acquisition through high-volume outreach</li><li>
Managing the full 360 sales cycle, from prospecting through to deal closure, while maintaining a robust pipeline of prospects</li><li>
Consistently exceeding daily KPIs and monthly revenue targets, supported by your manager and the wider team</li><li>
Conducting time efficient product demonstrations and presentations, tailored to the requirements of each customer</li><li>
Becoming an expert on the Doctify product and a thought leader within the HealthTech field</li></ul><h5 class="jobSectionHeader">
About you</h5><ul><li>
Fluency in Arabic and English</li><li>
You have a minimum of 3 years&rsquo; sales experience, in healthcare environments</li><li>
You&rsquo;re a confident communicator who thrives on outbound calling and selling in-person and virtually</li><li>
Resilience and grit are second nature to you - you bounce back quickly and keep moving, knowing that every no means the next yes is closer!</li><li>
You&rsquo;re energised by fast-paced work and don&rsquo;t shy away from change or a challenge</li><li>
Last but by no means least - you believe in our mission and want to be part of revolutionising the healthcare industry with us!</li></ul><h4 class="jobSectionHeader">
Our Commitment to DEIB</h4>
Diversity, equity, inclusion and belonging aren&rsquo;t just values. They&rsquo;re at the core of what makes us Uniquely Doctify. These principles shape how we work, how we work, how we build our teams, how we design our policies, and how we bring our mission to life.
As a global team, we know that diverse perspectives drive innovation and lead to better outcomes for patients, providers and each other. We&rsquo;re committed to creating a fair, inclusive environment where everyone is heard, respected and empowered to thrive.
We want to ensure that everyone has an equitable and comfortable experience throughout our hiring process. If you require any adjustments, we&rsquo;re happy to discuss how we can support you. You can contact us at hiring@doctify.com.</div>

Business Development Manager

National Medical Care

<div>
 
 
 
 JOB SUMMARY
 
 
 
 
 
 
 
 
 The Projects Manager will organize, manage, and plan projects for the organizations research, development, and product implementation efforts
 
 
 .A project manager confers with his/her Director to understand the scope of a project. Then meets with the project team, ensuring that each team member understands their responsibilities and accountabilities. The Project Manager serves as the point person for the project
 
 
 
 
 
 
 
 .
 
 MAJOR DUTIES and RESPONSIBILITI
 
 
 
 
 
 
 <ul>
 <li>
 ES
 
 Ensure that all assigned projects are delivered on-time, within scope and within budg
 </li>
 <li>
 et.Leads an interdepartmental team to complete an assigned project on time, to specifications, and with accuracy and efficien
 </li>
 <li>
 cy.Outlines the tasks involved in the project and delegates according
 </li>
 <li>
 ly.Conducts cost analysis, estimating expected costs for the proje
 </li>
 <li>
 ct.Prepares and implements a budget based on estimat
 </li>
 <li>
 es.Conducts risk assessments; reports identified risks to management; provides recommendations for mitigation of risk (including termination of the project if appropriat
 </li>
 <li>
 e).Addresses questions, concerns, and/or complaints throughout the proje
 </li>
 <li>
 ct.Acts as a liaison between company, customers, and vendo
 </li>
 <li>
 rs.Ensures compliance with policies, local, industry, contractual, and company regulations, standards, specifications, and best practic
 </li>
 <li>
 es.Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions and Ensure resource availability and allocati
 </li>
 <li>
 on.Measure project performance using appropriate tools and techniques, and develop project dashboard to track project performance, specifically to analyze the successful completion of short and long-term goa
 </li>
 <li>
 ls.Attend project coordination and owner/contractor/architect/engineer meetings as requested or required and manage the relationship with the client and all stakeholde
 </li>
 <li>
 rs.Prepare report and analysis on assigned projects and shared with line manager on monthly basis or as requir
 </li>
 <li>
 ed.He/she is able to handle all Information Technology projects and with positive out on employe
 </li>
 <li>
 es.Perform additional assignments and responsibilities as assumed or requested by supervisi
 </li>
 </ul>
 
 
 
 
 
 
 on.
 
 QUALIFICATI
 
 
 
 
 
 
 ONS:Educa
 
 
 
 
 
 
 
 
 tion
 
 Req
 
 
 <ul>
 <li>
 uiredBachelor&rsquo;s degree in Business Administration, Statistics, Mathematics, Accounting, or Computer Sci
 </li>
 <li>
 ence.PMP, CAPM, and/or comparable project management certifications highly desir
 </li>
 </ul>
 
 
 
 
 
 
 able.
 
 Repo
 
 
 
 
 
 rting:To Chief Medical O
 
 
 
 
 
 
 
 
 fficer
 
 Exp
 
 
 
 
 
 erienceR
 
 
 
 equired(3) years of experience similar to the job; or an acceptable equivalent combination and expe
 
 
 rience.Proven working experience in project mana
 
 
 
 
 
 
 
 gement.
 
 SPECIAL REQUIREMENTS /
 
 
 
 
 
 
 <ul>
 <li>
 SKILLS:
 
 Knowledge of business operations and pr
 </li>
 <li>
 ocedures.Ability to read and interpret documents such as governmental regulations, legal documents, operating instructions, and procedure
 </li>
 <li>
 manuals.Excellent verbal and written communicatio
 </li>
 <li>
 n skills.Excellent interpersonal and customer servic
 </li>
 <li>
 e skills.Excellent organizational skills and attention t
 </li>
 <li>
 o detail.Excellent time management skills with a proven ability to meet d
 </li>
 <li>
 eadlines.Strong analytical and problem-solvin
 </li>
 <li>
 g skills.Strong supervisory and leadershi
 </li>
 <li>
 p skills.Ability to prioritize tasks and to delegate them when app
 </li>
 <li>
 ropriate.Thorough understanding of or the ability to quickly learn about the project or product being d
 </li>
 <li>
 eveloped.Proficient with Microsoft Office Suite or related
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 software.
 
 Senio
 </li>
 <li>
 rity LevelMid-Se
 </li>
 <li>
 nior lev
 </li>
 <li>
 elIndustryHospitals and H
 </li>
 <li>
 ealth Car
 </li>
 <li>
 eHospitalsEmplo
 </li>
 <li>
 yment Typ
 </li>
 <li>
 eFull-timeJob
 </li>
 <li>
 FunctionsHealth Car
 </li>
 <li>
 e Pro
 </li>
 <li>
 viderO
 </li>
 <li>
 therSkillsAnalyti
 </li>
 <li>
 cal Skil
 </li>
 <li>
 lsBusinessProject
 </li>
 <li>
 ManagementAttention
 </li>
 <li>
 to DetailProbl
 </li>
 <li>
 em SolvingSupervis
 </li>
 <li>
 ory SkillsProjec
 </li>
 <li>
 t PlanningMicros
 </li>
 </ul>
 
 
 
 oft Office
</div>

Projects Manager

NetApp

<div><div><div>Own Every Moment at NetApp
At NetApp, your ideas power innovation. We lead in intelligent data infrastructure&mdash;delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.
Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function.
</div></div><div><div><div><div><h1 class="jobSectionHeader">Technical Account Manager</h1>
Riyadh, Saudi Arabia; Saudi Arabia
</div><div>Job category: Customer Support Job ID: 135617-en_US</div><div> </div></div><div><div><div><div><div><h2 class="jobSectionHeader">Job Summary</h2>
</div><div>Position Overview: As a Technical Account Manager (TAM) at NetApp, you will blend technical expertise with exceptional customer success skills to deliver outstanding customer experiences and drive significant business outcomes. Your role will involve leveraging your technical skills to provide guidance, support product adoption, and consultancy to help realize the maximum value of the NetApp solutions. The TAM will collaborate closely with customers to understand their business goals, combining technical acumen with customer success strategies to build a customer success plan and establish NetApp as a trusted partner in our customers' success.
</div></div><div><div><h2 class="jobSectionHeader">Key Responsibilities</h2>
</div><div>Business Consultation: Consult with customers to provide technical advice on NetApp products and services, focusing on key areas to enhance their product experience and achieve business goals. Based on customer needs recommend and manage customer training plans.
Relationship Building: Develop and nurture relationships with customers, focused on key technical personas (VP Infrastructure, Infrastructure Architect, Storage Admin and Engineer, Security and Compliance Lead), becoming a trusted technical advisor and advocate throughout their journey with NetApp.
Onboarding, Adoption and Capacity Management: Facilitate smooth onboarding and adoption activities, collaborating with customers to co-create technical success plans tailored to their specific needs and goals. Facilitate guided demos tailored to customer environment and needs.
Technical Health Checks &amp; Escalation Mgmt.: Conduct technical health checks with customers to assess product adoption, address technical challenges, security vulnerabilities, share recommended solutions, and identify areas for improvement. Manage P1 escalations alongside key internal resources and share P2-P4 awareness.
Proactive Technical Engagement: Use advanced data insights and technical knowledge to monitor adoption and/or utilization and assist with predictive risk mitigation, guiding customers to recognize greater value from NetApp solutions.
Asset Management: Provide assessments consulting with the customer to maintain and optimize the customer inventory of NetApp assets and services while identifying and qualifying opportunities to expand, replace, or optimize their environments.
Renewal and Expansion: Collaborate with Renewal Specialists and Field Sales to design and implement technical health plans with the goal of value realization, ensuring successful renewal leveraging NetApp&rsquo;s product portfolio. Provide guidance on their solutions, what they should be consuming and make recommendations for renew, refresh and expand.
Best Practices Development: Develop, document, and share technical best practices with team members to continually improve the quality, effectiveness, and efficiency of processes and playbooks.
Strategic Initiatives: Lead and contribute to strategic technical initiatives that enhance customer success, drive innovation, and support organizational goals.
Cross-Functional Collaboration: Work closely with Renewal Specialists, Field Sales, and other technical teams to ensure an exceptional customer experience and drive the technical customer success strategy with wider account team members.
Who You&rsquo;ll Work With:
Professional Services
Support Teams
Sales Teams
NetApp Pre and Post Sales Technical Teams
Customer Technical Stakeholders
</div></div><div><div><h2 class="jobSectionHeader">Skills and Competencies</h2>
</div><div>Bachelor&rsquo;s degree or equivalent experience with 5-7 years of B2B customer-facing experience, including roles such as Customer Success, Sales Engineering, Technical Support, Sales Architect, or Technical Account Management
Technical proficiency in NetApp products and or enterprise IT. Technical storage domain Knowledge a plus, with the ability to understand customer needs and leverage product capabilities or internal resources to meet those needs
Proven ability to build and maintain strategic technical relationships with customers
Excellent communication skills and emotional intelligence (EQ) to address complex technical challenges and build trust with customers
Demonstrated success in fast-paced and dynamic environments, capable of handling multiple high-priority tasks and adapting to changing requirements
Expertise in data analysis, providing actionable technical insights, and making strategic recommendations
Proficiency in MS Office required; experience with Gainsight, Salesforce, and technical tools relevant to the role is a plus
Capable of working independently and collaboratively with global internal and external teams
Familiarity with project management methodologies and tools is a plus.
Language proficiency may be required in specific areas
Key Performance Indicators &amp; Business Objectives:
Customer Health and Adoption Scores
Regular engagement with customer base (documented for quality)
Success Plan adoption to include documented customer KPIs and value realization
Improve customer satisfaction scores
Qualified Expansion of NetApp portfolio
Successful renewal/retention rate improvement
</div></div></div>At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Why You'll Thrive at NetApp
At NetApp, you won't wait for the perfect moment&mdash;you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.
NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.
Our culture
We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed&mdash;they drive everything we do.
If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.
Submitting an Application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.
AI Disclosure
For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support&mdash;rather than replace&mdash;human decision-making.</div></div></div></div></div>

Technical Account Manager

Al Rabie Saudi Foods Co

<div>
 
 
 
 ABOUT AL RABIE SAUDI FOODS
 
 
 
 
 Al Rabie Saudi Foods is one of the largest Saudi companies and most trusted juice and beverage manufacturers, producing a diverse portfolio of 100% juices, nectars, dairy beverages, and functional drinks distributed across Saudi Arabia and many international markets. Headquartered in Riyadh, Al Rabie has built a legacy of quality and innovation that is deeply embedded in Saudi households. As the company accelerates its digital commerce agenda, we are seeking a commercially sharp and digitally fluent E-Commerce Sales Manager to own, build, and scale our online sales presence across all key platforms in the Saudi Arabia.
 
 
 
 
 
 
 
 
 
 
 ROLE OVERVIEW
 
 
 
 
 Reporting to the Chief Sales Officer, the E-Commerce Sales Manager is responsible for driving Al Rabie's revenue and brand visibility across Saudi Arabia's fast-growing online retail ecosystem. This includes major marketplaces, quick-commerce applications, and retailer e-channels. The role blends commercial ownership, operational execution, and digital marketing, making it a critical pillar of Al Rabie's channel diversification and digital transformation strategy.
 
 
 
 
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 
 
 
 <ol>
 <li>
 
 Strategy &amp; Revenue Growth:
 
 </li>
 </ol>
 <ul>
 <li>
 Execute the e-commerce channel strategy aligned with Al Rabie's commercial and brand objectives, with clear annual and quarterly revenue and volume targets.
 </li>
 <li>
 Drive growth across marketplaces, quick-commerce platforms, and retailer online channels within Modern Trade.
 </li>
 <li>
 Identify white-space opportunities within the Saudi e-commerce ecosystem to expand Al Rabie's beverage category share.
 </li>
 <li>
 Build a channel-specific product pipeline bundle pack, e-exclusive SKUs, gifting formats, in collaboration with marketing and trade marketing teams.
 </li>
 </ul>
 
 
 2. Commercial &amp; P&amp;L Management:
 
 
 <ul>
 <li>
 Own e-commerce P&amp;L including net revenue, trade expenditure, promotional ROI, and profitability targets.
 </li>
 <li>
 Lead pricing, promotional architecture, and assortment decisions by platform, ensuring margin compliance with company guidelines.
 </li>
 <li>
 Manage trade investment budgets effectively, balancing platform visibility, activation, and bottom-line contribution.
 </li>
 <li>
 Deliver accurate volume and revenue forecasts in coordination with supply chain and demand planning teams, safeguarding availability and freshness standards critical to juice products.
 </li>
 </ul>
 
 
 3. Marketplace &amp; Partner Management:
 
 
 <ul>
 <li>
 Own day-to-day and strategic relationships with key e-commerce and quick-commerce partners across Saudi Arabia.
 </li>
 <li>
 Negotiate joint business plans, commercial terms, listing fees, on-platform visibility, and activation calendars.
 </li>
 <li>
 Ensure best-in-class digital shelf execution: accurate product descriptions, high-quality imagery, health claims compliance, nutritional data accuracy, and proactive ratings management.
 </li>
 <li>
 Manage Al Rabie's brand pages and virtual storefronts across platforms, including A+ content and sponsored placement strategies.
 </li>
 </ul>
 
 
 4. Operations &amp; Execution Excellence:
 
 
 <ul>
 <li>
 Ensure high in-stock rates, accurate listings, and on-time fulfillment across all active platforms, with specific attention to shelf-life and cold-chain compliance for chilled and ambient beverage lines.
 </li>
 <li>
 Collaborate with supply chain, logistics, and customer service teams to resolve availability, delivery, and return issues promptly.
 </li>
 <li>
 Monitor and proactively reduce out-of-stock events, chargebacks, and marketplace penalties.
 </li>
 <li>
 Support ERP and order management system integration with marketplace partners in coordination with Sales Operations and IT.
 </li>
 </ul>
 
 
 
 
 
 5. Digital Marketing &amp; On-Platform Performan
 
 
 <ul>
 <li>
 Oversee on-platform paid advertising campaigns (sponsored products, banner ads, search), optimizing ROAS and conversion metrics.
 </li>
 <li>
 Partner with the marketing team to ensure brand consistency and effective execution of seasonal campaigns, Ramadan activations, and new product launches.
 </li>
 <li>
 Drive basket-building tactics suited to the Al Rabie portfolio: cross-selling bundles, multi-pack promotions, and subscription offers.
 </li>
 <li>
 Monitor and continuously improve product ratings, reviews, and customer engagement across all active platforms.
 </li>
 </ul>
 
 
 6. Data, Analytics &amp; Reporting
 
 
 <ul>
 <li>
 Build and maintain e-commerce KPI dashboards covering sell-out performance, availability, digital shelf health, advertising efficiency, and customer satisfaction.
 </li>
 <li>
 Use platform analytics to generate actionable insights and course-correct performance in real time.
 </li>
 <li>
 Track competitive benchmarks across the juice and beverage category online, identifying pricing gaps, content weaknesses, and promotional opportunities.
 </li>
 <li>
 Prepare monthly e-commerce performance reviews for commercial leadership team.
 </li>
 </ul>
 
 
 
 
 
 
 KEY REQUIREMENTS
 
 
 
 <ol>
 <li>
 
 Experience:
 
 </li>
 </ol>
 <ul>
 <li>
 Minimum 4 years in e-commerce, commercial, sales, or digital roles.
 </li>
 <li>
 10+ years in FMCG business or similar, Food &amp; beverage FMCG preferred preferably.
 </li>
 <li>
 Hands-on KSA marketplace experience (required)
 </li>
 <li>
 Demonstrated P&amp;L or trade budget ownership
 </li>
 </ul>
 
 
 2. Proven Track Record
 
 
 <ul>
 <li>
 Managing Noon, Amazon.sa, or quick-commerce accounts
 </li>
 <li>
 Delivering sell-out growth and platform KPIs
 </li>
 <li>
 Owning promotional planning and execution
 </li>
 <li>
 Cross-functional collaboration across supply chain, marketing &amp; finance
 </li>
 </ul>
 
 
 3. Leadership &amp; Soft Skills
 
 
 <ul>
 <li>
 Strong commercial negotiation with platform partners
 </li>
 <li>
 Analytical mindset with data-driven decision-making
 </li>
 <li>
 Ability to manage multiple platform relationships simultaneously
 </li>
 </ul>
 
 
 
 
 
 Why Join Al Rabie?
 
 
 
 At Al Rabie Saudi Foods, we believe that great brands are built on great people. We offer a dynamic, growth-oriented environment where commercial talent is empowered to make a real impact on a category-leading portfolio trusted by millions of Saudi families every day. This is your opportunity to shape the future of FMCG digital commerce in the Kingdom, with the backing of a strong brand, a passionate team, and the ambition to win.
 
</div>

Ecommerce Manager

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