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Nestlé

<div><div>Nestl&eacute; Waters KSA &ndash; Almanhal Water Factory (Position based in Almanhal Water Factory - Riyadh Industrial Area)</div> 
Position Snapshot<ul><li>
Position Title: Customer Service Team Leader.</li><li>
Location: Riyadh, Saudi Arabia.</li><li>
Department: Sales/ Customer Service .</li></ul><div> 
Position Summary 
The role manages customer service supervisors and multi‑channel frontline teams, ensuring service excellence, operational efficiency, KPI achievement, and a consistent, high‑quality consumer experience aligned with Nestl&eacute; Waters standards.</div>
This role acts as a key link between management and frontline operations, driving performance, coaching leadership capability, and continuously improving customer journey and service processes. 
Key Responsibilities
People Leadership &amp; Team Management<ul><li>
Lead, coach, and develop Customer Service Supervisors and their frontline teams.</li><li>
Ensure consistent leadership standards, performance management, and accountability.</li><li>
Conduct performance reviews, calibrations, and development discussions.</li><li>
Ensure effective workforce planning, shift coverage, and resource optimization.</li><li>
Promote a consumer‑centric, high‑performance culture.</li></ul> 
Contact Center Operations<ul><li>
Oversee daily operations across all customer contact channels:</li><li><ul><li>
Voice</li><li>
Live chat</li><li>
Email</li><li>
WhatsApp</li><li>
Social media</li></ul></li><li>
Monitor operational KPIs and ensure SLA and service level compliance.</li><li>
Support supervisors in handling escalations, critical incidents, and operational risks.</li><li>
Ensure operational stability during peak subscription and delivery cycles.</li></ul> 
Customer Experience &amp; Escalation Management<ul><li>
Ensure delivery of a consistent and high‑quality customer experience.</li><li>
Manage complex and sensitive escalations including:</li><li><ul><li>
Delivery failures</li><li>
Subscription and billing disputes</li><li>
Product quality complaints</li><li>
VIP and high‑risk consumer cases</li></ul></li><li>
Drive service recovery and retention initiatives.</li><li>
Identify recurring customer pain points and recommend corrective actions.</li></ul> 
Subscription &amp; FMCG Operations Support<ul><li>
Support end‑to‑end subscription lifecycle (renewals, cancellations, reactivations, upgrades).</li><li>
Collaborate closely with logistics, warehouse, and delivery teams to minimize customer impact.</li><li>
Monitor trends related to delivery quality, stock availability, and service consistency.</li><li>
Ensure urgent handling of perishable FMCG complaints.</li></ul> 
Performance Management &amp; Reporting<ul><li>
Analyze supervisor and team performance using dashboards and reports.</li><li>
Track and improve key KPIs, including:</li><li><ul><li>
CSAT &amp; NPS</li><li>
SLA adherence</li><li>
First Contact Resolution (FCR)</li><li>
Average Handling Time (AHT)</li><li>
Escalation rates</li><li>
Customer retention &amp; churn</li><li>
Agent productivity</li></ul></li><li>
Prepare and present performance insights, risks, and action plans to management.</li></ul> 
Quality Assurance &amp; Continuous Improvement<ul><li>
Ensure compliance with SOPs, quality standards, and service policies.</li><li>
Lead quality improvement initiatives and process enhancements.</li><li>
Partner with QA and Training teams to close skill gaps.</li><li>
Drive consistency in customer interactions across all teams.</li></ul> 
Cross‑Functional Collaboration<ul><li>
Work closely with:</li><li><ul><li>
Logistics &amp; Supply Chain</li><li>
E‑commerce Operations</li><li>
CRM &amp; Marketing</li><li>
Finance &amp; Billing</li><li>
Product &amp; Technology</li></ul></li><li>
Proactively escalate operational and customer‑impacting risks.</li><li>
Contribute to strategic initiatives to enhance customer journey and efficiency.</li></ul> 
Qualification and Requirements<ul><li>
Bachelor&rsquo;s degree in Marketing or related field.</li><li>
Minimum 5 years of experience in Customer Service &amp; leading a team.</li><li>
Excellent command of Arabic and English.</li></ul> 
Key Skills &amp; Competencies<ul><li>
Strong leadership and multi‑team management capability</li><li>
Coaching and supervisor development expertise</li><li>
Operational and analytical mindset</li><li>
Ability to manage high‑volume operations under pressure</li><li>
Strong problem‑solving and decision‑making skills</li><li>
Excellent communication and stakeholder management</li><li>
Strong customer experience focus with commercial awareness</li></ul>
Technical &amp; Systems Skills<ul><li>
CRM platforms (e.g., Salesforce, Zendesk, Freshdesk)</li><li>
Contact center and workforce management systems</li><li>
KPI reporting dashboards</li><li>
Microsoft Excel / Google Sheets</li><li>
Omnichannel customer support platforms</li></ul>
Key Performance Indicators (KPIs)<ul><li>
CSAT &amp; NPS</li><li>
SLA Achievement</li><li>
First Contact Resolution (FCR)</li><li>
Escalation Management Efficiency</li><li>
Customer Retention &amp; Churn Reduction</li><li>
Supervisor &amp; Team Productivity</li><li>
Quality Assurance Scores</li><li>
Complaint Resolution Time</li><li>
Overall Operational Efficiency</li></ul> 
About Nestl&eacute; Waters &amp; Premium Beverage
 Nestl&eacute; Waters &amp; Premium Beverages is a standalone, globally managed business within the Nestl&eacute; Group.
The company serves consumers in more than 100 markets with a portfolio of more than 35 brands, including S.Pellegrino, Perrier, Acqua Panna, Sanpellegrino Italian Sparkling Drinks, Maison Perrier, Buxton, Essentia, Levissima, La Vie and Nestl&eacute; Pure Life. Building on its heritage and expertise in waters, Nestl&eacute; Waters &amp; Premium Beverages is focused on growth in premium and better‑for‑you beverages, creating value for consumers, customers and stakeholders.
Water stewardship is central to the business. Nestl&eacute; Waters &amp; Premium Beverages is the only beverage company with all bottling sites certified to the Alliance for Water Stewardship (AWS) Standard. Additionally, the company has implemented around 70 water regeneration projects globally, as part of its ambition to protect and restore more water than it uses, working with local stakeholders and experts to identify shared water challenges and support solutions that build resilience and benefit communities and nature.</div>

Customer Service Team Leader

Tap Payments

<div>About Tap
Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey. 
The Operations team 
 
Great ideas aren't enough. To build a truly global business, we need great experiences. Join our operations team and help build, operate, and scale our customer, financial and administrative operations across the Middle East and beyond. Yalla! let's do this 
 
As a Tapster you will:<ul><li>
Provide quality customer care to inbound calls, chat and emails</li><li>
Accurately categorize the reason for the customer call/chat</li><li>
Raise support tickets with complete information to enable tracking and resolution of customer requests</li><li>
Investigate and resolve customer complaints then close support tickets</li><li>
Maintain a database of customer information</li><li>
Escalate inquiries to the appropriate team</li><li>
Assist customers with registration or account creation</li><li>
Pass customer feedback onto the product or sales team to improve the organisation&rsquo;s offerings</li><li>
Respond promptly to customer inquiries</li><li>
Maintain a positive, empathetic, and professional attitude</li><li>
Capture customer satisfaction at the end of every interaction.</li><li>
Stay updated on emails and be updated and familiar with all supporting documents on the knowledge base</li><li>
Contribute positively towards the achievement of performance targets in all aspects of the team&rsquo;s activities</li><li>
Proactively provide solutions or improvements to Tap management that deliver improved complaints management processes for Tap Customers and where possible reduce the volume of complaints</li><li>
Support a good team and working environment by assisting fellow employees and participating constructively in team objectives.</li><li>
Work on a shift basis. (remote outside of business hours)</li><li>
Carry out other duties, as assigned based on the demands of the business and growth of the role 
</li></ul> 
What you will bring to the party:
<ul><li>Saudi national is a mandatory requirement for this role</li><li>
Bachelor&rsquo;s degree holder</li><li>
Ability to establish credibility and internal relationships</li><li>
Understanding of client/merchant/stakeholder care</li><li>
Awareness of how your role supports the business</li><li>
Enthusiasm for working in a growing fintech</li><li>
Ability to work in a team and follow daily tasks</li><li>
Skills and knowledge to actively participate in meetings</li><li>
Ability to deliver work on time</li><li>
Problem-solving and quick-thinking skills</li><li>
Ability to organize information and ask relevant questions</li><li>
Strong communication skills in English, with a preference for Arabic language ability</li></ul> 
 
 
Are you ready to shape the future of payments in MENA?</div>

Merchant Experience Consultant

MASTER-WORKS

<div>Our subsidiary (Nabeh) is seeking a dynamic and results-driven Sales Account Manager with experience in Document Management Systems (DMS) and Enterprise Content Management (ECM) solutions. The ideal candidate will be responsible for managing client relationships, identifying new business opportunities, and driving revenue growth by promoting enterprise technology solutions.
The candidate should have previous experience working with service providers, system integrators, or technology solution companies, with strong knowledge of DMS platforms and enterprise sales processes.
Key Roles and Responsibilities:<ul><li>
Manage and maintain relationships with existing clients and key accounts</li><li>
Identify client needs and provide suitable DMS and ECM solutions</li><li>
 Generate new business opportunities and expand the customer base</li><li>
 Handle the full sales cycle, including prospecting, meetings, proposals, negotiations, and closing deals</li><li>
 Coordinate with technical and delivery teams to ensure successful project execution and customer satisfaction</li><li>
 Conduct product presentations, demonstrations, and client workshops</li><li>
 Prepare commercial proposals, quotations, and sales reports</li><li>
 Achieve assigned sales targets and contribute to overall business growth</li><li>
Monitor market trends, competitor activities, and customer requirements.</li></ul> 

Requirements 
Educational Qualification, Professional Certifications and Affiliations:
Bachelor&rsquo;s degree in Business Administration, Information Technology, Computer Science, or a related field.
Work Experience:<ul><li>
3 years of experience as an Account Manager, Sales Manager, or Business Development Manager in the technology industry</li><li>
Strong experience in selling Document Management Systems (DMS) and Enterprise Content Management (ECM) solutions</li><li>
 Hands-on experience with solutions such as:</li></ul><ul><li>
 IBM FileNet</li><li>
Laserfiche</li></ul><ul><li>
Previous experience working with service providers or system integrators
</li><li>Strong communication, presentation, and negotiation skills</li><li>
Ability to build long-term client relationships and manage multiple accounts</li><li>
Strong understanding of enterprise sales and customer engagement strategies.</li></ul>
Language Skills:<ul><li>
Native Arabic speaker.</li><li>
Fluent in English.</li></ul>
Job Location: HQ</div>

Sales Account, Manager

Apparel Group

<div>
 
 Position Objective
 
 
 
 Supporting the overall operations of the store and ensuring a seamless customer experience. This position involves assisting the Store Manager in various managerial tasks and taking charge in their absence. The Assistant Store Manager is responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction.
 
 
 
 Key Responsibility
 
 
 
 Sales and Customer Focus:
 
 
 <ul>
 <li>
 Consider the needs of the customers at all times
 </li>
 <li>
 Implements a high standard of customer focus within the store
 </li>
 <li>
 Leads by example in all aspects of customer service
 </li>
 <li>
 Actively seeks ways to achieve or exceed shop sales targets
 </li>
 <li>
 Ensures all members of team have an understanding of KPIs and targets to be achieved
 </li>
 <li>
 Ensures any promotional offers, regarding stock, are implemented within the store
 </li>
 <li>
 Implement strategies effectively to drive sales in the store
 
 
 </li>
 </ul>
 
 Store Administration
 
 
 
 <ul>
 <li>
 Regularly audits own store administration and resolve any issues
 </li>
 <li>
 Implements, within own store, any changes in administration procedure positively and effectively
 </li>
 <li>
 Collaborate with the Store Manager to set and achieve sales targets.
 </li>
 <li>
 Monitor sales performance and analyze key performance indicators (KPIs).
 </li>
 <li>
 Implement sales strategies to maximize revenue and meet business goals.
 </li>
 <li>
 Oversee inventory control and merchandising to optimize product availability.
 </li>
 <li>
 Ensure accurate stock levels through regular stock checks and replenishment.
 </li>
 <li>
 Ensure that the store layout and presentation align with brand standards.
 
 
 </li>
 </ul>
 
 Presentation And Management
 
 
 
 <ul>
 <li>
 To ensure store has the correct stock package and required stock levels to maximize sales potential
 </li>
 <li>
 Ensures high standard of visual merchandising and maintenance amongst all staff
 </li>
 <li>
 Effectively communicates any changes in stock or store layout to all members of the team
 </li>
 <li>
 Ensure that each member follow the retail standard
 </li>
 <li>
 Maintaining the back store operation and replenishment of the merchandise
 
 
 </li>
 </ul>
 
 Staffing &amp; Team Performance Management
 
 
 
 <ul>
 <li>
 Monitors/ Manages schedules for salesperson work hours, vacations and days off
 </li>
 <li>
 Resolves salesperson complaint and concerns and provides ongoing performance feedback, counsels salesperson when necessary
 </li>
 <li>
 Encourage full participation of salesperson in creating store goals and developing plans
 </li>
 <li>
 Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company
 </li>
 <li>
 Maintain the leave of the staff
 
 
 </li>
 </ul>
 
 Security
 
 
 
 <ul>
 <li>
 Ensures security procedures are adhered to throughout the store.
 </li>
 <li>
 Maintains a high standard of security awareness, regarding stock and money, within store.
 
 
 </li>
 </ul>
 
 Other Job Deliverables
 
 
 
 <ul>
 <li>
 Carry out corrective action / progressive discipline as necessary
 </li>
 <li>
 Demonstrate dependability, reliability and punctuality.
 </li>
 <li>
 Maintain strict confidence of all employee and employment-related information.
 </li>
 <li>
 Demonstrate the highest level of integrity and ethics in all the decision-making process.
 
 
 </li>
 </ul>
 
 Desired Experience
 
 
 
 The ideal Assistant Store Manager in a retail company should have 3+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving &amp; exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is preferred.
</div>

Assistant Store Manager

AlGhalia Trading company

The Lilou Artisan Patisserie (LAP) is a luxury catering and sweet maker house, providing a wide range of products to Sweet Boutiques, Corporate Catering Clients (Business to Business) and providing high-end catering for Private functions and home catering events.The Boutiques are the retail outlet for the LAP and are responsible for receiving and dispatching the orders, complying with the design and number of items requested and ensuring that the products are delivered on time; whilst meeting the highest standards of quality and providing exemplary customer care.The Boutiques&rsquo; Manager oversees the day-to-day operations of all Lilou Patisserie Boutiques.He/she must have strong retail experience, including themed marketing plans for special events, occasions.Enusure the interior d&eacute;cor of the boutique is decorated according to the relevant marketing theme, eg Valentine&rsquo;s Day.He/she will generate and drive sales performances, ensure outstanding customer service, and maximize profits by up-selling.He/she is responsible for supervising, planning and participating in the training and development of all staff under his responsibility.The Boutiques&rsquo; Manager will ensure that his/her staff comply with the Company&rsquo;s policies and procedures, and ensure the Company&rsquo;s Brand Image is maintained at the highest level.The Boutiques&rsquo; Manager will ensure that the highest levels of quality and food safety standards are maintained &ndash; as per the Company&rsquo;s policies and procedures &ndash; for all products displayed and sold.Job Types: Permanent, Full-timeExperience:<ul><li>Boutique Manager: 3 years (Preferred)</li></ul>Work Location: In person

Boutique Manager

KONE

<div>
 
 Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.
 
 
 
 
 
 It's time to make a move. Join our flow.
 
 
 
 
 We are seeking a Project Manager who will be responsible for managing the scope, schedule, and budget of assigned projects. The Project Manager will oversee coordination with all key stakeholders, both internal and external, with a strong emphasis on maintaining proactive and continuous collaboration with the customer.
 
 
 In this role, the Project Manager will plan, direct, and coordinate project activities to ensure that objectives are achieved within the agreed timeline and budget, using approved KONE methodologies and tools.
 
 
 The primary objectives of the Project Manager role are to ensure customer satisfaction and support KONE&rsquo;s profitability.
 
 
 
 
 What will you do?
 
 
 
 
 <ul>
 <li>
 Accountable for project scope, schedule and budget, delivering the project within the defined contractual requirements and KONE objectives.
 </li>
 <li>
 Ensure KONE business success and customer satisfaction.
 </li>
 <li>
 Ensure professional stakeholder management.
 </li>
 <li>
 Accountable for proactively managing customer communication throughout the project
 </li>
 <li>
 Ensure integrated project planning and management with customers and KONE full chain teams!
 </li>
 <li>
 Managing project deliverables in line with project plan.
 </li>
 <li>
 Ensure continuous full chain project monitoring and control.
 </li>
 <li>
 Responsible for successful project start-up, project reviews, project reporting and facilitating project governance.
 </li>
 <li>
 Ensure that project status and progress is effectively communicated to KONE management and to customer.
 </li>
 <li>
 Responsible for operational and financial project risk identification, mitigation, contingency planning, and potential recovery actions
 </li>
 <li>
 Accountable for the project&rsquo;s financial planning and forecasting, cash flow management and revenue management (capitalizing on change order opportunities)
 </li>
 <li>
 Responsible for actively driving Sales-to-Operations handover quality, accountable for handovers to Customer and Maintenance as well as project closing activities.
 </li>
 <li>
 Maintain master action log and lessons learned document.
 </li>
 <li>
 Plans and ensures sufficient project resourcing and competences.
 </li>
 <li>
 Manages and leads the full chain project team.
 </li>
 <li>
 Creates and maintains safety and security awareness amongst employees and subcontractors in the project. Ensures following of KONE's and Customer&rsquo;s safety and security policies.
 
 
 </li>
 </ul>
 
 
 Are you the one?
 
 
 
 
 <ul>
 <li>
 Bachelor degree in Engineering.
 </li>
 <li>
 Minimum of 5 years&rsquo; experience in a Project Management role.
 </li>
 <li>
 Proven experience in the elevator and escalator industry.
 </li>
 <li>
 Fluency in Arabic is essential.
 </li>
 <li>
 Excellent command of the English language.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Demonstrated negotiation skills with a proactive, results-driven approach.
 
 
 </li>
 </ul>
 
 At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
 
 
 
 Read more on
 
 https://careers.kone.com/en/
 
</div>

Project Manager

JODAYN

<div>We are looking for a Senior Account Manager with 4+ years of experience in IT consulting companies. The successful candidate will be responsible for managing key accounts, driving business growth, and maintaining strong client relationships. 
Requirements 
Minimum 4 years of experience as an Account Manager, Business Development Manager, or similar client-facing role.
Proven experience working within IT Consulting companies.
Strong ability to manage and grow key client accounts while identifying new business opportunities.
Experience in preparing proposals, negotiating contracts, and closing deals.
Excellent stakeholder management and relationship-building skills.
Strong understanding of IT services, digital transformation initiatives, and technology solutions.
Ability to collaborate effectively with technical and delivery teams to ensure client satisfaction.
Exceptional communication and presentation skills in English and Arabic.
Bachelor's degree in Business Administration, Information Technology, or a related field.
Key Responsibilities:<ul><li>
Manage and develop relationships with strategic clients.</li><li>
Identify upselling and cross-selling opportunities within existing accounts.</li><li>
Act as the primary point of contact for clients and ensure high levels of customer satisfaction.</li><li>
Coordinate with internal teams to deliver successful project outcomes.</li><li>
Prepare account plans, sales forecasts, and regular business reviews.</li><li>
Drive revenue growth and achieve assigned targets.</li></ul></div>

Senior Account Manager

Explore 529+ Customer experience manager in Riyadh this June. Find roles across top companies and apply now to boost your career.