sales manager

marketing manager

customer success manager

guest experience expert

key account manager

customer experience manager

Ethra Human Resources

<p>We are seeking a highly motivated Customer Care & Complaints Manager to lead our support operations and ensure exceptional customer experience. The ideal candidate will manage a team handling customer inquiries and complaints, with a focus on quality, responsiveness, and compliance with SAMA regulations. This role requires prior experience in fintech or banking, strong communication skills, and hands on familiarity with CRM tools like Zendesk or ZohoDesk. The candidate will be responsible for setting service standards, improving internal processes, and reporting key KPIs.</p> Responsibilities <ul> <li>Build and optimize customer service policies and procedures</li> <li>Handle escalated complaints and ensure timely resolutions</li> <li>Ensure compliance with SAMA complaint handling regulations</li> <li>Track KPIs like CSAT, resolution time, and SLA compliance</li> <li>Collaborate with technical, product, and legal teams on service improvement</li> <li>Maintain customer feedback loops and suggest enhancements</li> <li>Prepare regular reports and present findings to senior management</li> </ul> Requirements <ul> <li>Experience: 3-5 years in customer service management</li> <li>Preferred Industry: Fintech / Banking / Lending / Regulated Services</li> <li>Language: Arabic (Fluent), English (Good)</li> <li>Tools: CRM, Helpdesk Platforms (Zendesk, ZohoDesk, etc.)</li> <li>Education: Bachelor's Degree (Business, IT, or related field)</li> </ul>

Customer Care Manager

Confidential

<div>
 <p>
  <strong>
   What is the Role?
  </strong>
 </p>
 <p>
  We are seeking a highly skilled and experienced Customer Service Manager to lead our customer support unit. The successful candidate will be responsible for developing and implementing strategies to improve customer satisfaction, retention, and loyalty. The role will oversee a team of customer service representatives and ensure that they provide exceptional customer service to our clients.
  <strong>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What Will You Do?
  </strong>
 </p>
 <ul>
  <li>
   Lead and supervise the customer service team overseeing daily operations and ensuring high standards of customer interactions.
  </li>
  <li>
   Train, mentor, and support customer service team members to develop their communication and phone skills and ensure they provide excellent customer service and inquiry / complaint resolution.
  </li>
  <li>
   Develop monthly, quarterly and annual customer service goals and action plans.
  </li>
  <li>
   Monitor team performance, providing feedback and implementing strategies to improve quality and efficiency.
  </li>
  <li>
   Monitor service level agreed performance, analyze customer service data and develop reporting on adherence to targets.
  </li>
  <li>
   Handle escalated customer issues, ensuring quick and effective resolution that enhances customer satisfaction.
  </li>
  <li>
   Assess customer feedback, identify trends in customer issues, and work to improve processes and service delivery.
  </li>
  <li>
   Ensure team adherence to company policies and procedures while handling customer inquiries and complaints.
  </li>
  <li>
   Collaborate with other departments to streamline customer service practices and enhance overall customer experience.
  </li>
  <li>
   Prepare and review reports on team performance and customer service metrics, using data to guide improvements.
  </li>
  <li>
   Motivate team members and create strategies to boost morale and job satisfaction, leading to better team performance.
  </li>
  <li>
   Ensure resource availability and proper staffing to handle customer service workload efficiently.
  </li>
  <li>
   Collect and share customer feedback with the Product, Sales, and Marketing teams to align service delivery with customer expectations.
  </li>
  <li>
   Drive voice of the customer programs, liaising with other teams across customer experience and analytics.
  </li>
  <li>
   Work on multiple projects concurrently, balancing time constraints whilst maintaining quality
  </li>
  <li>
   Maintain an appropriate level of competence through conducting training for the customer support team
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What Qualifications and Requirements are Good to have to be considered for the role?
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in business administration, business management, or a related field.
  </li>
  <li>
   7+ years of experience in a customer support role, with 4+ years of managerial experience
  </li>
  <li>
   Familiarity with customer service operations within the banking, FinTech, lending or a related financial service industry is required.
  </li>
  <li>
   Demonstrated experience in providing excellent customer service support.
  </li>
  <li>
   Excellent knowledge of management methods and techniques.
  </li>
  <li>
   Working knowledge of customer service software, databases, and tools
  </li>
  <li>
   Awareness of industry&rsquo;s latest technology trends and customer applications
  </li>
  <li>
   Ability to think strategically and to lead a team of customer support agents and representatives
  </li>
  <li>
   Strong client-facing and presentation skills
  </li>
  <li>
   Excellent verbal and written communication skills, fluency in English and Arabic is advantageous.
  </li>
  <li>
   Active listening skills, with patience when handling tough cases and difficult situations.
  </li>
  <li>
   Proven ability to multitask and capacity for sensitivity and understanding.
  </li>
  <li>
   Ability to be thorough while paying close attention to detail in support of conflict resolution.
  </li>
  <li>
   Strong desire to collaborate with customer service team members and to mentor customer service agents and representatives to improve the overall customer experience
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Who we are?
  </strong>
 </p>
 <p>
  We are visionary FinTech startup based in Riyadh, Saudi Arabia, poised to redefine the financing landscape. Aligned with Saudi Vision 2030 and the Financial Sector Development Program (FSDP), we are building a next-generation smart lending platform designed to deliver unparalleled speed, transparency, and personalization to the market across the Kingdom.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <u>
   The Opportunity: Building a Legacy, Not Just a Company
  </u>
 </p>
 <p>
  We aren&rsquo;t hiring managers; we are seeking founders-minded leaders to form our pioneer executive team. This is a rare, high-stakes opportunity to lay the foundation of a major regional FinTech player from the ground up.
 </p>
 <p>
  If you are a builder, a visionary, and a leader ready to shape the financial future of Saudi Arabia, we invite you to send us your CV using the Easy Apply link.
 </p>
</div>


Customer Service Manager (FinTech)

Creatio

<div><div>Creatio is a global vendor of an AI-native platform to automate workflows and CRM with no-code and a maximum degree of freedom. Our platform combines an AI-first architecture, composable no-code tools, and enterprise-grade governance to help organizations build and scale faster. We&rsquo;re proud to be recognised by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.&rsquo;s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.
</div><h3 class="jobSectionHeader"><b>Who We&rsquo;re Looking For:</b></h3><ul><li>
We are looking for a <b>Customer Success Manager</b> to join our team and drive exceptional customer outcomes. In this role, you will develop and maintain strategic relationships with clients across the MEA region, serving as a trusted advisor to key stakeholders. The role is based in Riyadh, Saudi Arabia.
</li></ul><h3 class="jobSectionHeader"><b>Responsibilities:</b></h3><ul><li>
Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;</li><li>
Collecting feedback from customers about the Creatio system and satisfaction with the partner&rsquo;s implementation project solution;</li><li>
Developing and maintaining trusted relationships with key partners and their customers;</li><li>
Driving customer retention and renewals by building strong relationships;</li><li>
Collaborating with our Business Analysts, Developers, Product, Support and Sales teams to drive customer implementation projects, adoption, and growth.</li></ul><h3 class="jobSectionHeader"><b>
Requirements:</b></h3><ul><li>
3+ years of experience working with global SMB or Corporate segment customers</li><li>
Fluent in Arabic and English &mdash; both verbal and written with executive-level communication</li><li>
Experience with CRM / ERP / Core systems / other corporate software</li><li>
Experience of managing or overseeing software implementation projects, or customization of corporate software</li><li>
Strong Customer-Centric Communication and Presentations Skills</li><li>
Experience in problem-solving, working with customer objections</li><li>
Commercial Acumen, Negotiation, and Renewal Management experience</li><li>
Excellent time management and efficiency skills</li></ul><h3 class="jobSectionHeader"><b>
What you should expect from us:</b></h3><ul><li><b>
Growth &amp; Development: </b>Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.</li><li><b>
Flexibility &amp; Well-Being:</b> We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.</li><li><b>
Recognition &amp; Impact: </b>A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.</li><li><b>
Innovative Culture:</b> Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.</li><li><b>
Benefits &amp; Rewards Package: </b>We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.</li></ul></div>

Customer Success Manager

Confidential Government

<div>
 <p>
  A leading
  <strong>
   semi-government entity
  </strong>
  in Saudi Arabia&rsquo;s is looking for skilled professionals to join its growing team. Headquartered in
  <strong>
   Riyadh
  </strong>
  , the organization plays a strategic role in supporting national development initiatives and driving long-term impact across key sectors.
 </p>
 <p>
  <br/>
 </p>
 <p>
  If you are looking for a meaningful career with an organization committed to
  <strong>
   sustainability, innovation, and industry excellence
  </strong>
  , this is your opportunity to be part of something impactful.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Apply now and be part of a future-focused organization shaping tomorrow&rsquo;s success.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  The General Manager of Customer Experience will lead the development and execution of strategies and initiatives aimed at enhancing investment engagement and overall stakeholder experience. This role is responsible for supporting investors and government stakeholders, identifying opportunities for value-added services, and driving sustainable growth through the delivery of a world-class customer experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Accountabilities:
  </strong>
 </p>
 <p>
  <strong>
   1. Customer Journey &amp; Process Optimization
  </strong>
 </p>
 <ul>
  <li>
   Map and optimize the end-to-end investor journey, including interactions with government entities, to identify key touchpoints that enhance the overall customer experience.
  </li>
  <li>
   Design and implement strategies to streamline processes, reduce friction points, and ensure a consistent experience across all stages of the investor lifecycle.
  </li>
  <li>
   Define Customer Experience Service Level Agreements (SLAs) and monitor performance KPIs in coordination with the Planning &amp; Performance team.
  </li>
 </ul>
 <p>
  <strong>
   2. Customer Service Center Management
  </strong>
 </p>
 <ul>
  <li>
   Lead the Customer Service Center to ensure timely, accurate, and effective resolution of inquiries, concerns, and feedback.
  </li>
  <li>
   Oversee the proper triaging and routing of inquiries to relevant Level 1 and Level 2 support teams.
  </li>
  <li>
   Establish and enforce service standards that deliver a responsive and positive experience for investors, citizens, and government or legal entities.
  </li>
 </ul>
 <p>
  <strong>
   3. Customer Engagement &amp; Relationship Management
  </strong>
 </p>
 <ul>
  <li>
   Develop and execute proactive engagement strategies across multiple channels to strengthen relationships with investors and government stakeholders.
  </li>
  <li>
   Implement tailored communication and structured feedback mechanisms to support long-term engagement and retention.
  </li>
  <li>
   Act as the primary relationship owner for key investor accounts.
  </li>
 </ul>
 <p>
  <strong>
   4. Account Management &amp; Regulatory Interface
  </strong>
 </p>
 <ul>
  <li>
   Support investors throughout the licensing and application lifecycle, acting as the main interface between investors and relevant regulatory and compliance teams.
  </li>
  <li>
   Ensure the collection of required declarations, follow up on outstanding dues or penalties, and keep investors informed of compliance-related matters.
  </li>
  <li>
   Enhance investor awareness of regulatory requirements, policy updates, and application-specific guidelines.
  </li>
 </ul>
 <li>
 </li>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Minimum Qualifications &amp; Experience:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in business administration, Marketing, Public Relations, or a related discipline is required.
  </li>
  <li>
   A master&rsquo;s degree preferably an MBA or an advanced qualification in Strategy or Customer Experience Management&mdash;is highly preferred.
  </li>
  <li>
   Minimum 14 years of experience in Customer Experience (CX), Account Management, or Business Development,
   <strong>
    with at least
   </strong>
   <strong>
    5 years in a senior leadership.
   </strong>
  </li>
 </ul>
</div>


General Manager Customer Experience

Sephora

<div><p><b>POSITION PURPOSE: </b>As Retail Manager, you will be responsible for the people, standards, customer experience, financial and operational management of stores in your area of accountability, and responsible to support, coach and develop your teams to translate the retail plans into tangible actions that enable store leaders and store teams to reach and exceed their agreed targets.</p><div>
Build, develop and implement store and area plans to maximise sales and KPIs performance</div><div><b><br>
</b></div><p><b>KEY ACCOUNTABILITIES</b></p><ul><li>
Responsible for delivery of all pre agreed sales and KPI performance targets through monitoring, identifying opportunities and implementing appropriate actions</li><li>
Ensure the delivery of exceptional retail and operational standards throughout Sephora stores in allocated area of responsibility whilst ensuring delivery of best-in-class customer service across all stores</li><li>
To ensure compliance in all areas of operational activity and drive sales and profitability through the performance, development and coaching of Store Managers, store teams whilst managing within SME Business plan.
</li><li>Provides leadership, support and direction to the store teams that reflects vision and strategic direction of SME</li></ul><div></div><div><b><br>
Performance, Productivity &amp; Results Management
</b></div><ul><li>Leads teams, translating area performance objectives into store sales and KPI targets</li><li>
Monitor, report on performance KPIs and identify areas/store/leadership improvements
</li><li>Monitor store productivity to stay within agreed budgets and coach store managers to drive the right balance quality vs quantity when planning store schedules</li><li>
Customer and frontline obsession, lead by example, live customer and team by being present in stores four days a week</li><li>
Build the Beauty Playground of the Future &ndash; through Love (services), Loyalty (Sephora Card) and Differentiation (Offer)</li><li>
Implement agreed Sephora Retail priorities and drive commercial success</li><li>
Develop team, recruit, and identify talent with focus to scale up and prepare potential Sephoraians for the next step of career ladder</li><li>
Embraces OMNI retailing, implements agreed measures of success, drives culture change in teams</li></ul><div></div><div><b><br>
Management of Store Operations: </b><b>Retail Operations
</b></div><ul><li>Back of house organization, compliant with all SEPHORA policies and procedures</li><li>
Monitor stock levels on all inventory items. Conduct inventories on a timely basis/maintain updated inventory records and conduct (semi)annual stock take</li><li>
Responsible for the measurement and effectiveness of all processes. Provides timely, accurate and complete reports on the operating condition of the organization</li><li>
Recruit and develop exceptional people</li><li>
Optimize and oversee operations to ensure productivity and efficiency</li><li>
Ensure compliance with company&rsquo;s policies and operational guidelines</li></ul><div></div><div><b><br>
Store Merchandising and Standards</b></div><ul><li>
Ensure that SEPHORA&rsquo;s merchandising concepts are set up and always maintained.</li><li>
Store standards of cleanliness and security are maintained.</li><li>
Ensure key product launches and initiatives are fully supported.</li></ul><div></div><div><b><br>
Customer and People</b></div><ul><li>
Define, build, and follow up on people development plans in partnership with training and education</li><li>
Maintain both fulfillment of leadership roles and general headcount through active succession planning and recruitment and follow the right process.
</li><li>Lead by example in driving service culture, instore observations to monitor customer service levels and monitoring of customer service reports</li><li>
Gain awareness of market/customer trends in the retail industry and monitor what local competitors are doing, communicate back to Offer and Marketing Team where appropriate</li></ul><div></div><div><b><br>
KPIs and deliverables
</b></div><ul><li>Accountable to deliver all agreed sales and KPI targets for area of responsibility</li><li>
Exceed monthly sales turnover vs agreed budget</li><li>
Meet pre agreed KPIs of conversion, ATV, UPT and Sephora Collection</li><li>
Customer measures, lead them to exceed CRM recruitment targets, CRM contribution and App sign ups</li><li>
Improve store productivity and efficiency through implementing use of Rotageek and back-office modelling
</li><li>Shrinkage and the level of stock by store, meet company Audit results &gt;85%</li><li>
Deliver agreed company measures in both Happy App and LOvemeter &gt;80%</li><li>
Exceed agreed annual company employee satisfaction target
</li><li>Define, build, and follow up on people development plans in partnership with training and education</li></ul><div><b><br>
</b></div><div><b>Brand and Culture</b></div><ul><li>
Develop, create, and maintain a strong customer obsessed, brand focused environment for all frontline in everything that they do</li><li>
Together with senior leaders, continue to create a structured, analytical, commercially focused, engaging services culture</li><li>
Support in the roll out of relevant retail projects
</li><li>Gatekeeper of retail communications and data to area and store teams
</li></ul><p>
</p><p><b>SKILLS AND </b><b>EXPERIENCE</b><b>
</b></p><ul><li>You have a Degree in Business or Administration.</li><li>
You have experience in Customer Experience.
</li><li>Knowledge and experience in sales, service and commercial KPI environments focusing on, but nor restricted to, conversion and average basket
</li><li>Comprehensive beauty Industry knowledge, up to date on trends and latest products</li><li>
Competent in Microsoft office, you have knowledge in PowerPoint &amp; Excel</li><li>
You have experience in Leadership &amp; transversal management skills
</li><li>You have Commercial background and ME market awareness</li><li>
You have Excellent communication skills
</li><li>You are Flexibility, adaptability &amp; creativity</li></ul><div><br>
</div><div><b>PERSONALITY</b></div><ul><li>
High achievement drive, ability, and desire to drive change, team player and confident to work alone</li><li>
Embraces change, seizes opportunities, leads from the front
</li><li>You have high level of energy, enthusiasm, and motivation</li><li>
You fully understand the business needs and adapt to all requirements of a fast-paced environment.</li><li>
You can collaborate, connect, and build relationships with store teams, Rrea Managers and different support teams within Sephora Middle East HQ.</li><li>
You have a Minimum of 6-8 years&rsquo; experience in sales, operations and/or services within the beauty/retail/hospitality industry</li><li>
You are an English speaker (Arabic is a plus)</li><li>
You have a valid driving license</li></ul></div>

Retail Manager

Qiddiya | القدية

<div>
 <strong>
  Qiddiya is Saudi Arabia's future capital of entertainment, sports, and culture &mdash; a 360 km&sup2; mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we're creating a destination like no other. This is more than a project, it's a national transformation. As construction accelerates, we're hiring ambitious talent to help shape it. If you're driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.
  <br/>
  <br/>
 </strong>
 <strong>
  General Summary:
  <br/>
  <br/>
 </strong>
 Works collaboratively with the Director and Senior Manager of Customer Experience Strategy &amp; Planning on one or more transport projects to design and develop the proposed customer journey. Liaises with transport project teams, strategy, operations, and other relevant functions to embed a world-class customer experience. In collaboration with the Customer Intelligence team, assists in evaluating the effectiveness of transport initiatives that impact on the overall customer experience.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assists in the development of CX performance frameworks, KPIs, and investment plans
  </li>
  <li>
   Align customer experience goals with strategic transport plans and capital projects
  </li>
  <li>
   Assist in the development and refinement of end-to-end customer journeys across all modes of transport
  </li>
  <li>
   Support service planning and network design with a focus on customer outcomes
  </li>
  <li>
   Represent the voice of the customer in cross-departmental planning forums
  </li>
  <li>
   Prepare presentations, reports, and documentation related to customer journey planning and project updates
  </li>
  <li>
   Research and share global best practices in transport customer experience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Qualifications &amp; Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in business Strategy, Service Design or Customer Experience
  </li>
  <li>
   5+ years in customer transport experience or service planning; GCC experience highly regarded
  </li>
 </ul>
</div>


Assistant Manager - Customer Experience Planning (CDU3) - CDUP 2062

noon

<div>
 <p>
  <strong>
   About noon
  </strong>
 </p>
 <p>
  We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for a Manager, Customer Support Contact Center Operations who can help us move even faster.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   noon&rsquo;s mission: Every door, every day.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you'll do:
  </strong>
 </p>
 <p>
  Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role will be responsible for overseeing the day-to-day operations of our multi-channel customer service center in Saudi Arabia. This pivotal role ensures that our KSA customers receive world-class support across all touchpoints (call, chat, email, social media) in line with our brand promise. Role will drive performance against key metrics (SLAs, CSAT, AHT), lead and develop a high-performing team, and implement strategic initiatives to optimize efficiency and enhance the overall e-commerce customer experience in the local market.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Manage 24x7 support operations across Email, Chat, and other digital channels.
  </li>
  <li>
   Drive adherence to SLAs and KPIs: CSAT, FRT, AHT, backlog, repeat contact rate, callbacks, quality, and productivity.
  </li>
  <li>
   Ensure that all customer communication, knowledge base, SOPs and self-service tools are fully localized and professionally executed in both
   <strong>
    Arabic (essential)
   </strong>
   and English.
  </li>
  <li>
   Handle high-level customer escalations, MCI and complex complaints with professionalism and final resolution.
  </li>
  <li>
   Partner with QA &amp; Training teams for performance calibration, conduct audits, monitor CSAT feedback, interaction quality and works on agent upskilling.
  </li>
  <li>
   Identify and implement automation and self-serve opportunities (AI bots, templates, macros) to drive efficiency.
  </li>
  <li>
   Regularly review agent and team performance using performance management tools; identify development areas.
  </li>
  <li>
   Ensure timely hiring, onboarding, and ramp-up of agents and team leads.
  </li>
  <li>
   Ensure workforce management adherence, manpower rostering, shift planning, breaks, and leave planning.
  </li>
  <li>
   Deliver reports and insights (daily/weekly/monthly) to CS leadership with recommendations for process improvements.
  </li>
  <li>
   Represent Voice of Customer (VoC) to drive cross-functional CX improvements.
  </li>
  <li>
   Drive team engagement through R&amp;R programs and regular skip-level connect.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you'll need:
  </strong>
 </p>
 <ul>
  <li>
   6-8 years of hands-on experience in BPO/Contact Center operations, preferably in e-commerce or telecom companies.
  </li>
  <li>
   Proven track record in managing high-volume customer service operations in Saudi Arabia (KSA).
  </li>
  <li>
   Language: Bilingual fluency in Arabic (written and spoken) and English (written and spoken) is essential.
  </li>
  <li>
   Knowledge of CRM platforms, IVR systems, and WFM tools.
  </li>
  <li>
   Solid skills in MIS reporting, SLA governance, and process compliance
  </li>
  <li>
   Excellent conflict resolution, negotiation, and communication (written and verbal) skills
  </li>
  <li>
   Ability to work collaboratively in a fast-paced, dynamic environment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Experience in a regional (MENA) or international customer service environment and e-commerce background
  </li>
  <li>
   Certification in Contact Center Management
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Who will excel?
  </strong>
 </p>
 <ul>
  <li>
   We&rsquo;re looking for people with high standards, who understand that hard work matters.
  </li>
  <li>
   You need to be relentlessly resourceful and operate with a deep bias for action.
  </li>
  <li>
   We need people with the courage to be fiercely original.
  </li>
  <li>
   noon is not for everyone; readiness to adapt, pivot, and learn is essential.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Service Manager

Explore 2909+ Customer experience manager in Riyadh this January. Find roles across top companies and apply now to boost your career.