customer experience specialist Jobs in Riyadh

customer experience specialist

key account manager

operations manager

product manager

sales consultant

customer experience manager

Confidential Government

<div>
 <p>
  <strong>
   Tenant Success &amp; Support Manager
  </strong>
 </p>
 <p>
  We are looking for an experienced
  <strong>
   Tenant Success &amp; Support Manager
  </strong>
  to lead and enhance our
  <strong>
   B2B tenant experience and support operations
  </strong>
  .
 </p>
 <p>
  This role is responsible for ensuring high-quality tenant services, strengthening long-term business relationships, and improving operational efficiency across all tenant touchpoints. The successful candidate will lead tenant relationship teams, oversee CRM and tenant portal systems, and collaborate cross-functionally to deliver exceptional service standards.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  &bull; Lead and manage the Tenant Relationship Department and B2B tenant support operations
 </p>
 <p>
  &bull; Oversee tenant portals, CRM platforms, and service communication channels
 </p>
 <p>
  &bull; Develop service standards, response protocols, and escalation processes
 </p>
 <p>
  &bull; Monitor tenant satisfaction metrics and service performance indicators
 </p>
 <p>
  &bull; Manage tenant complaints, service recovery, and relationship management
 </p>
 <p>
  &bull; Collaborate with Leasing, Operations, Facilities, Finance, and Marketing teams
 </p>
 <p>
  &bull; Drive service improvement initiatives and operational efficiency
 </p>
 <p>
  &bull; Prepare reports and insights for senior management
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <p>
  &bull; Minimum
  <strong>
   10 years of experience
  </strong>
  in customer experience, tenant relations, or service management
 </p>
 <p>
  &bull; Strong experience in
  <strong>
   B2B customer experience or tenant relationship management
  </strong>
 </p>
 <p>
  &bull; Proven experience managing cross-functional teams and service operations
 </p>
 <p>
  &bull; Experience with
  <strong>
   CRM systems, customer platforms, and service tools
  </strong>
 </p>
 <p>
  &bull; Strong analytical and problem-solving skills
 </p>
 <p>
  &bull; Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or related field
 </p>
 <p>
  &bull; Experience in
  <strong>
   retail, hospitality, or service industries
  </strong>
  is a plus
 </p>
 <p>
  📍 Location: Ryiadh - Saudi Arabia
 </p>
</div>


Tenant Success & Support Manager

Sephora

<div><p><b>POSITION PURPOSE: </b>As Retail Manager, you will be responsible for the people, standards, customer experience, financial and operational management of stores in your area of accountability, and responsible to support, coach and develop your teams to translate the retail plans into tangible actions that enable store leaders and store teams to reach and exceed their agreed targets.</p><div>
Build, develop and implement store and area plans to maximise sales and KPIs performance</div><div><b><br>
</b></div><p><b>KEY ACCOUNTABILITIES</b></p><ul><li>
Responsible for delivery of all pre agreed sales and KPI performance targets through monitoring, identifying opportunities and implementing appropriate actions</li><li>
Ensure the delivery of exceptional retail and operational standards throughout Sephora stores in allocated area of responsibility whilst ensuring delivery of best-in-class customer service across all stores</li><li>
To ensure compliance in all areas of operational activity and drive sales and profitability through the performance, development and coaching of Store Managers, store teams whilst managing within SME Business plan.
</li><li>Provides leadership, support and direction to the store teams that reflects vision and strategic direction of SME</li></ul><div></div><div><b><br>
Performance, Productivity &amp; Results Management
</b></div><ul><li>Leads teams, translating area performance objectives into store sales and KPI targets</li><li>
Monitor, report on performance KPIs and identify areas/store/leadership improvements
</li><li>Monitor store productivity to stay within agreed budgets and coach store managers to drive the right balance quality vs quantity when planning store schedules</li><li>
Customer and frontline obsession, lead by example, live customer and team by being present in stores four days a week</li><li>
Build the Beauty Playground of the Future &ndash; through Love (services), Loyalty (Sephora Card) and Differentiation (Offer)</li><li>
Implement agreed Sephora Retail priorities and drive commercial success</li><li>
Develop team, recruit, and identify talent with focus to scale up and prepare potential Sephoraians for the next step of career ladder</li><li>
Embraces OMNI retailing, implements agreed measures of success, drives culture change in teams</li></ul><div></div><div><b><br>
Management of Store Operations: </b><b>Retail Operations
</b></div><ul><li>Back of house organization, compliant with all SEPHORA policies and procedures</li><li>
Monitor stock levels on all inventory items. Conduct inventories on a timely basis/maintain updated inventory records and conduct (semi)annual stock take</li><li>
Responsible for the measurement and effectiveness of all processes. Provides timely, accurate and complete reports on the operating condition of the organization</li><li>
Recruit and develop exceptional people</li><li>
Optimize and oversee operations to ensure productivity and efficiency</li><li>
Ensure compliance with company&rsquo;s policies and operational guidelines</li></ul><div></div><div><b><br>
Store Merchandising and Standards</b></div><ul><li>
Ensure that SEPHORA&rsquo;s merchandising concepts are set up and always maintained.</li><li>
Store standards of cleanliness and security are maintained.</li><li>
Ensure key product launches and initiatives are fully supported.</li></ul><div></div><div><b><br>
Customer and People</b></div><ul><li>
Define, build, and follow up on people development plans in partnership with training and education</li><li>
Maintain both fulfillment of leadership roles and general headcount through active succession planning and recruitment and follow the right process.
</li><li>Lead by example in driving service culture, instore observations to monitor customer service levels and monitoring of customer service reports</li><li>
Gain awareness of market/customer trends in the retail industry and monitor what local competitors are doing, communicate back to Offer and Marketing Team where appropriate</li></ul><div></div><div><b><br>
KPIs and deliverables
</b></div><ul><li>Accountable to deliver all agreed sales and KPI targets for area of responsibility</li><li>
Exceed monthly sales turnover vs agreed budget</li><li>
Meet pre agreed KPIs of conversion, ATV, UPT and Sephora Collection</li><li>
Customer measures, lead them to exceed CRM recruitment targets, CRM contribution and App sign ups</li><li>
Improve store productivity and efficiency through implementing use of Rotageek and back-office modelling
</li><li>Shrinkage and the level of stock by store, meet company Audit results &gt;85%</li><li>
Deliver agreed company measures in both Happy App and LOvemeter &gt;80%</li><li>
Exceed agreed annual company employee satisfaction target
</li><li>Define, build, and follow up on people development plans in partnership with training and education</li></ul><div><b><br>
</b></div><div><b>Brand and Culture</b></div><ul><li>
Develop, create, and maintain a strong customer obsessed, brand focused environment for all frontline in everything that they do</li><li>
Together with senior leaders, continue to create a structured, analytical, commercially focused, engaging services culture</li><li>
Support in the roll out of relevant retail projects
</li><li>Gatekeeper of retail communications and data to area and store teams
</li></ul><p>
</p><p><b>SKILLS AND </b><b>EXPERIENCE</b><b>
</b></p><ul><li>You have a Degree in Business or Administration.</li><li>
You have experience in Customer Experience.
</li><li>Knowledge and experience in sales, service and commercial KPI environments focusing on, but nor restricted to, conversion and average basket
</li><li>Comprehensive beauty Industry knowledge, up to date on trends and latest products</li><li>
Competent in Microsoft office, you have knowledge in PowerPoint &amp; Excel</li><li>
You have experience in Leadership &amp; transversal management skills
</li><li>You have Commercial background and ME market awareness</li><li>
You have Excellent communication skills
</li><li>You are Flexibility, adaptability &amp; creativity</li></ul><div><br>
</div><div><b>PERSONALITY</b></div><ul><li>
High achievement drive, ability, and desire to drive change, team player and confident to work alone</li><li>
Embraces change, seizes opportunities, leads from the front
</li><li>You have high level of energy, enthusiasm, and motivation</li><li>
You fully understand the business needs and adapt to all requirements of a fast-paced environment.</li><li>
You can collaborate, connect, and build relationships with store teams, Rrea Managers and different support teams within Sephora Middle East HQ.</li><li>
You have a Minimum of 6-8 years&rsquo; experience in sales, operations and/or services within the beauty/retail/hospitality industry</li><li>
You are an English speaker (Arabic is a plus)</li><li>
You have a valid driving license</li></ul></div>

Retail Manager

CleanLife

<p>To effectively monitor and enhance the customer experience by collecting feedback, measuring satisfaction levels, tracking key CX metrics, and analyzing customer touchpoints throughout the entire customer journey. The role ensures continuous improvement initiatives that strengthen customer loyalty and align with overall business objectives.</p><p><i><b>Key Responsibilities</b></i></p><ul><li>Identify customer journey touchpoints and analyze their current performance, recommending improvement opportunities.</li><li>Collect, track, and analyze customer feedback, and provide actionable insights to internal stakeholders.</li><li>Measure and monitor key customer experience metrics, including Net Promoter Score (NPS), customer satisfaction (CSAT), and other relevant KPIs.</li><li>Conduct customer interviews, surveys, and feedback analysis, and prepare data-driven reports.</li><li>Collaborate with internal teams (Customer Service, Operations, Sales, Marketing, Product, and Technology) to identify gaps and improvement opportunities.</li><li>Escalate operational issues (e.g., billing, installation, pre/post-sales processes) to ensure a seamless customer experience.</li><li>Align customer experience strategies with marketing objectives and overall business goals.</li><li>Work closely with product and technology teams to enhance digital customer journeys (website, self-service platforms, mobile applications).</li><li>Design and implement customer retention programs to reduce churn and strengthen long-term engagement.</li><li>Monitor service performance metrics such as response time, resolution rate, and customer satisfaction scores.</li><li>Analyze internal performance data to identify trends impacting customer experience.</li><li>Track market trends and competitor strategies to maintain a competitive CX advantage.</li><li>Prepare weekly, monthly, and annual performance reports for stakeholders.</li><li>Lead cross-functional projects aimed at improving the overall customer journey.</li></ul><p><i><b>Qualifications &amp; Requirements</b></i></p><ul><li>Bachelor&rsquo;s degree in Business Administration or a related field.</li><li>5&ndash;7 years of experience in Customer Experience, Customer Service, or Operations.</li><li>Strong analytical skills with experience in feedback analysis and process improvement.</li><li>Proficiency in CX tools, CRM systems, and customer support platforms.</li><li>Experience in the service industry or e-commerce is preferred.</li><li>Strong communication and stakeholder management skills.</li><li>Ability to work in a fast-paced environment and deliver measurable results.</li></ul><p>نوع الوظيفة: دوام كامل</p>

Customer Experience Specialist

Gulf Union Al Ahlia

<div>
 <p>
  <strong>
   Job Summary
  </strong>
 </p>
 <p>
  The Customer Experience Specialist will support the design, measurement, and improvement of customer journeys and service quality across all customer touchpoints. The role will analyze customer feedback and performance metrics, identify pain points, and drive corrective actions with internal stakeholders to enhance customer satisfaction and loyalty.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Monitor and analyze CX performance (NPS, CSAT, CES, complaints trends) and produce periodic reports.
  </li>
  <li>
   Manage Voice of Customer (VoC) inputs from all channels and translate insights into improvement actions.
  </li>
  <li>
   Support customer journey mapping, identify pain points, and recommend process and service enhancements.
  </li>
  <li>
   Coordinate complaint and escalation root-cause analysis and follow up on corrective and preventive actions.
  </li>
  <li>
   Partner with Operations, Claims, Underwriting, Sales, IT, and Digital teams to implement CX initiatives.
  </li>
  <li>
   Support service quality audits and ensure adherence to CX standards and service procedures.
  </li>
  <li>
   Contribute to customer communications, FAQs, and knowledge content to reduce repeat contacts.
  </li>
  <li>
   Track improvement plans, maintain action logs, and ensure timely closure with evidence.
  </li>
  <li>
   Support CX governance activities (workshops, minutes, action items, and status updates).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business, Marketing, Customer Experience, Industrial Engineering, or related field.
  </li>
  <li>
   2&ndash;5 years of relevant experience in Customer Experience, Service Quality, Customer Care, or Customer Success.
  </li>
  <li>
   Strong understanding of CX measurements and frameworks (NPS, CSAT, CES, VoC).
  </li>
  <li>
   Strong analytical and reporting skills; ability to convert data into actionable recommendations.
  </li>
  <li>
   Excellent communication and stakeholder management skills.
  </li>
  <li>
   Proficiency in MS Office (Excel, PowerPoint); Power BI is a plus.
  </li>
  <li>
   Arabic fluency; English professional proficiency.
  </li>
  <li>
   Experience in insurance or regulated service industries is preferred.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Success Measures (KPIs)
  </strong>
 </p>
 <ul>
  <li>
   Improvement in NPS/CSAT/CES within assigned scope.
  </li>
  <li>
   Reduction in repeated complaints and escalation recurrence.
  </li>
  <li>
   Closure rate and timeliness of CX action items.
  </li>
  <li>
   Quality and consistency of CX reporting and insights.
  </li>
  <li>
   Measurable improvement in key customer journey pain points.
  </li>
 </ul>
 <p>
 </p>
</div>


CALO

<div><h4 class="jobSectionHeader"><b>About Calo (more </b><b>here</b><b>)</b></h4><p>
Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.</p><p>
Launched in Bahrain in 2019, we have since expanded to 7 countries, delivered millions of meals to our customers, and are now expanding our mission of making healthy easy to retail and other verticals.</p><p>
We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.</p><h4 class="jobSectionHeader"><b>
Why This Role Matters</b></h4><p>
We're looking for a talented, enthusiastic and dedicated Customer Experience Specialist (Saudi National) to be the main point of contact for our customers in KSA. In this role, your tasks would include addressing customer queries, sharing feedback with different departments, and identifying ways to improve our processes. You will report to and work closely with the Chief Business Officer.</p><h4 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h4><h5 class="jobSectionHeader"><b>
Key Scopes &amp; Responsibilities</b></h5><h6 class="jobSectionHeader"><b>
Act as the voice of the customer:</b></h6><ul><li><p>
Interviewing KSA Customers through phone calls, video calls and in person</p></li><li><p>
Coordinate for Customers Focus Group and act as the event coordinator for them</p></li><li><p>
Send Surveys to Customers when Data collection is needed</p></li></ul><h6 class="jobSectionHeader"><b>
Complaints / Escalations Handling:</b></h6><ul><li><p>
Be the main contact person whenever there&rsquo;s an escalated case in KSA</p></li><li><p>
Communicate the solutions and resolving it with the customers directly</p></li><li><p>
Supporting customers and answering their complaints/inquiries through live chat and phone calls (When needed)</p></li></ul><h6 class="jobSectionHeader"><b>
Communicating with internal teams:</b></h6><ul><li><p>
Communicate with GM, Marketing, Operations, Product and Growth Teams on a daily basis</p></li><li><p>
Communicating with various internal teams on bug escalations, Feature enhancements, and meal additions/suggestions</p></li></ul><h6 class="jobSectionHeader"><b>
Customer support via Social Media Channels</b></h6><ul><li><p>
Respond to Comments and Direct Messages on Social Media Channels of KSA</p></li></ul><h4 class="jobSectionHeader"><b>
How We Measure Success (KPIs)</b></h4><ul><li><p>
Achieving Interview Target</p></li><li><p>
Achieving focus group Target</p></li><li><p>
Improving NPS in the department</p></li></ul><h4 class="jobSectionHeader"><b>
What We&rsquo;re Looking For</b></h4><p>
We are looking for a<b> Saudi National </b>who possesses the following skills:</p><h6 class="jobSectionHeader"><b>
Behavioral Skills:</b></h6><ul><li><p>
Empathy and customer focus</p></li><li><p>
Ability to maintain a positive attitude towards colleagues and internal team members</p></li><li><p>
Attention to detail when communicate crucial information such as calories or prices to customer</p></li></ul><h6 class="jobSectionHeader"><b>
Technical Skills</b></h6><ul><li><p>
Excellent Understanding of the systems used by CX, such as Intercom, Zendesk, and Clevertap</p></li><li><p>
Addressing customer inquiries and concerns</p></li><li><p>
Excelling in communication skills <b>(Arabic &amp; English)</b>, both in typing and vocal, in all channels (chat/calls)</p></li><li><p>
Excellent Research and Coordinating Skills - Ability to multitask with ease</p></li></ul><h4 class="jobSectionHeader"><b>
The Hiring Journey</b></h4><ul><li><p>
Screening</p></li><li><p>
Technical Interview</p></li><li><p>
Technical Task or Case Study</p></li><li><p>
Culture Fit Interview</p></li><li><p>
Offer</p></li></ul><h4 class="jobSectionHeader"><b>
Want to Gain Extra Points?
</b></h4><p>We&rsquo;re not looking for cookie-cutter applications. Surprise us.</p><p>
Show us your creativity, your drive, and who you are beyond a CV. Send a Loom, a Notion page, a deck, a video, a voice note, whatever feels most &ldquo;you.&rdquo; Tell us why you belong here at Calo and why this role excites you.</p><h4 class="jobSectionHeader"><b>
Ready to Join?</b></h4><p>
If this role excites you, and you see yourself matching at least 85% of the criteria above, what are you waiting for? <b>Yalla, let&rsquo;s gooo!</b></p></div>

Red Sea Global

<div>
 <p>
  <strong>
   Join The Destination Management Company!
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  DMC (Destination Management Company) is one of Red Sea Global (RSG) subsidiaries and is a destination management company that deploys knowledge, expertise, and resources, in the design and implementation of hotel accommodations, transportation, itineraries, activities and logistics for RSG destinations.
 </p>
 <p>
  We are a one stop shop for B2B and B2C customers and provide an authentic, unique and effective planning and booking solution from end to end. Our strong presence and cutting-edge technology enable us to deliver best in class services to all our clients.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our knowledgeable and talented customer care team are available around the clock to cater the needs of our clients and handle all types of queries with the highest level of luxury concierge services and a seamless guess experience from start to finish. DMC also offers Meet &amp; Assist services across RSG destination ensuring a hassle-free travel experience for our esteemed guests.
 </p>
 <p>
  We are confident that with our unwavering commitment to excellence, DMC will set new standards in the travel and tourism industry in Saudi Arabia.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  Manage the design, implementation, and continuous improvement of quality assurance frameworks and learning programs across Visit Red Sea operations to ensure consistent luxury service standards, operational compliance, and capability development
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Functional Responsibilities:
   </strong>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ol>
  <li>
   Design, maintain, and enhance quality assurance frameworks, scorecards, and audit tools across VRS functions.
  </li>
  <li>
   Conduct structured quality audits of guest interactions to assess compliance with service, policy, and brand standards.
  </li>
  <li>
   Provide actionable QA feedback and coaching insights to drive measurable performance improvement.
  </li>
  <li>
   Lead root cause analysis for service failures and complaints, recommending corrective and preventive actions.
  </li>
  <li>
   Design and deliver operational training programs covering technical knowledge, service excellence, and compliance requirements.
  </li>
  <li>
   Develop and manage annual and monthly training plans aligned with operational priorities.
  </li>
  <li>
   Prepare structured training materials, assessments, and post-training evaluation tools.
  </li>
  <li>
   Review, update, and standardize SOPs, FAQs, and operational documentation.
  </li>
  <li>
   Track and analyze quality performance trends and training outcomes, preparing management reports.
  </li>
  <li>
   Ensure compliance with internal policies, regulatory requirements, and brand guidelines.
  </li>
  <li>
   Align VRS Quality &amp; Learning practices with RSG Group HR and Organizational Quality Management frameworks, ensuring governance adherence.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Requirements:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Academic Qualifications:
   </strong>
   Bachelor&rsquo;s degree in Business Administration, Hospitality Management, Human Resources, or related field.
  </li>
  <li>
   <strong>
    Years of Experience:
   </strong>
   4&ndash;6 years of relevant experience
  </li>
  <li>
   <strong>
    Certificates (Preferred):
   </strong>
   Preferred to have Certified Quality Auditor (CQA), Train-the-Trainer certification, or Customer Experience / Service Excellence certification.
  </li>
 </ul>
 <p>
 </p>
</div>


Assistant Manager – Quality & Learning

Empowering Energy

<p><b>Job Title:</b> Branch Manager &ndash; Specialty Coffee Shop<br/><b>Location:</b> Riyadh, Saudi Arabia<br/><b>Company:</b> Blumen Caf&eacute; &amp; Sweets</p><p><b>About Blumen Caf&eacute; &amp; Sweets</b></p><p>Blumen Caf&eacute; is a well-established specialty caf&eacute; in Riyadh, known for serving premium coffee, exceptional beverages, and high-quality desserts. As we continue to grow and expand, we are looking for a passionate and experienced Branch Manager to lead one of our caf&eacute; locations and ensure operational excellence.</p><p><b>Key Responsibilities</b></p><ul><li>Manage and oversee the daily operations of the caf&eacute; branch.</li><li>Lead, coach, and motivate the team to deliver outstanding performance and service.</li><li>Handle staff scheduling, recruitment, onboarding, and performance evaluations.</li><li>Maintain exceptional customer service standards and resolve customer concerns professionally.</li><li>Monitor inventory levels and coordinate with suppliers and vendors.</li><li>Track sales performance, manage expenses, and support profitability targets.</li><li>Ensure strict compliance with health, safety, and hygiene standards.</li><li>Prepare regular operational and sales reports for senior management.</li><li>Develop and implement initiatives to enhance efficiency, customer satisfaction, and revenue growth.</li></ul><p><b>Qualifications &amp; Requirements</b></p><ul><li>Proven experience as a Branch Manager, Caf&eacute; Manager, Operations Supervisor, or similar role within a coffee shop or caf&eacute; environment.</li><li>Strong leadership, organizational, and decision-making abilities.</li><li>Excellent communication skills in both Arabic and English.</li><li>Ability to thrive in a fast-paced, customer-focused setting.</li><li>Open to all nationalities.</li><li>Currently based in Riyadh or willing to relocate.</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary package.</li><li>Opportunities for professional growth and career advancement.</li><li>Staff discounts and performance-based incentives.</li><li>Supportive and professional work environment.</li></ul><p><b>How to Apply</b></p><p>Interested candidates are invited to send their CV to:<br/><b>mehmood@empoweringeng.com</b></p><p>Job Type: Full-time</p>

Branch Manager – Coffee Shop

Explore 1734+ Customer experience manager in Riyadh this March. Find roles across top companies and apply now to boost your career.

1734 customer experience manager jobs In Riyadh

Tenant Success & Support Manager

Retail Manager

Customer Experience Specialist

Customer Experience Specialist

Customer Experience Specialist

Assistant Manager – Quality & Learning

Branch Manager – Coffee Shop