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customer experience specialist Jobs in Riyadh

customer experience specialist

customer experience manager

Ethra Human Resources

We are seeking a highly motivated Customer Care & Complaints Manager to lead our support operations and ensure exceptional customer experience. The ideal candidate will manage a team handling customer inquiries and complaints, with a focus on quality, responsiveness, and compliance with SAMA regulations. This role requires prior experience in fintech or banking, strong communication skills, and hands on familiarity with CRM tools like Zendesk or ZohoDesk. The candidate will be responsible for setting service standards, improving internal processes, and reporting key KPIs. Responsibilities <ul> <li>Build and optimize customer service policies and procedures</li> <li>Handle escalated complaints and ensure timely resolutions</li> <li>Ensure compliance with SAMA complaint handling regulations</li> <li>Track KPIs like CSAT, resolution time, and SLA compliance</li> <li>Collaborate with technical, product, and legal teams on service improvement</li> <li>Maintain customer feedback loops and suggest enhancements</li> <li>Prepare regular reports and present findings to senior management</li> </ul> Requirements <ul> <li>Experience: 3-5 years in customer service management</li> <li>Preferred Industry: Fintech / Banking / Lending / Regulated Services</li> <li>Language: Arabic (Fluent), English (Good)</li> <li>Tools: CRM, Helpdesk Platforms (Zendesk, ZohoDesk, etc.)</li> <li>Education: Bachelor's Degree (Business, IT, or related field)</li> </ul>

Customer Care Manager

Omnia

<div>
 
 We are seeking a seasoned
 
 Delivery Manager / Project Manager
 
 to lead complex, multi-stream customer-experience, data, and analytics programs for KSA office. The ideal candidate will have strong experience running digital transformation initiatives, ensuring high-quality delivery, and managing profitability across diverse engagement models&mdash;including fixed-price, outcome-based, and agile delivery.
 
 
 
 
 
 The role requires hands-on leadership across program governance, risk mitigation, client relationship management, and cross-functional team coordination, with a strong understanding of
 
 CX platforms, AI adoption, data-driven decision-making
 
 , and modern delivery frameworks.
 
 
 
 
 
 
 Required Experience &amp; Skills
 
 
 <ul>
 <li>
 8+ years of experience in
 
 project management
 
 , with 5+ years in a leadership role.
 </li>
 <li>
 Proven track record delivering CX, data/analytics, or AI-enabled transformation programs.
 </li>
 <li>
 Strong understanding of digital customer journeys, CX technologies, and data-driven delivery.
 </li>
 <li>
 Demonstrated experience managing
 
 profit &amp; loss
 
 , margins, and financial performance.
 </li>
 <li>
 Ability to manage
 
 fixed-price
 
 and large-scale, multi-vendor delivery environments.
 </li>
 <li>
 Expertise implementing risk and issue management frameworks.
 </li>
 <li>
 Strong team management experience across large, distributed delivery teams.
 </li>
 <li>
 Excellent communication, negotiation, and client engagement skills.
 </li>
 <li>
 Prior experience working in KSA or GCC markets preferred.
 </li>
 </ul>
 
 
 
 
 Reach out to
 
 trish.villena@omnia.ae
 
 for discussion!!
 
 
 
</div>

Project Manager

2P Perfect Presentation

<div>
 
 
 
 Job scope:
 
 
 
 
 
 
 
 The CX Operations Manager is responsible for overseeing the day-to-day operations of a contact centers, ensuring that all service level agreements and performance metrics are met. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of contact center operations. The ideal candidate will have experience in managing a team of contact center agents, optimizing processes, and implementing strategies to improve customer satisfaction and operational efficiency.
 
 
 
 
 
 
 
 Job responsibilities:
 
 
 
 <ul>
 <li>
 Manage and supervise a team of contact center agents, team leads, and supervisors, and ensuring high levels of customer service and productivity
 </li>
 <li>
 Develop and implement strategies to improve operational efficiency and meet service level agreements
 </li>
 <li>
 Monitor and analyze key performance indicators to identify areas for improvement and implement corrective actions, and analyze the outcome and take the proper actions using COPC corrective action approach
 </li>
 <li>
 Ensure adherence to company policies and procedures, including quality assurance standards
 </li>
 <li>
 Handle escalated customer inquiries or complex issues, ensuring prompt resolution.
 </li>
 <li>
 Provide coaching and training to contact center agents to enhance their skills and performance
 </li>
 <li>
 Foster a positive work environment that encourages employee engagement, motivation, and retention.
 </li>
 <li>
 Prepare and present reports on contact center performance to senior management
 </li>
 <li>
 Manage staffing levels, shift schedules, and resource allocation to meet customer demand effectively according to WFM schedule to maintain the Center KPI&rsquo;s.
 </li>
 <li>
 Manage contact center budget, including forecasting and cost control
 </li>
 <li>
 Drive initiatives to enhance the overall customer experience.
 </li>
 <li>
 Stay updated with industry trends and best practices in contact center operations
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Job Requirements:
 
 
 
 <ul>
 <li>
 5 years of proven experience in contact center management.
 </li>
 <li>
 Fluency in English.
 </li>
 <li>
 COPC Certificate is highly preferred.
 </li>
 <li>
 Exceptional leadership, communication, and problem-solving skills.
 </li>
 <li>
 Experience with Business Process Outsourcing (BPO)
 </li>
 <li>
 Ability to develop and implement strategies to improve customer satisfaction and operational efficiency.
 </li>
 <li>
 Familiarity with contact center software and technological solutions.
 </li>
 <li>
 Ability to thrive in a fast-paced environment and adapt to change.
 </li>
 </ul>
</div>

CX Operations Manager

Tamkeen Human Resource (THR)

<div>
 
 
 Job Summary:
 
 
 
 The Project Manager will oversee the delivery of exceptional, personalized experience service for clients. This role leads a team agent and collaborates with various departments to ensure smooth, exclusive, and Outstanding interactions that uphold the organization&rsquo;s brand image and commitment to service excellence.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Develop and implement service standards, procedures, and protocols to ensure consistent, high-quality experience.
 </li>
 <li>
 Oversee day-to-day operations, ensuring smooth and efficient client interactions.
 </li>
 <li>
 Manage all aspects of visits, including arrival coordination, itinerary management, special requests, and follow-up.
 </li>
 <li>
 Anticipate client needs and take proactive steps to exceed expectations.
 </li>
 <li>
 Handle escalated issues or complaints promptly and professionally.
 </li>
 <li>
 Supervise, train, and motivate the team to deliver premium customer experience.
 </li>
 <li>
 Work closely with internal departments (e.g., operations, logistics, finance, sales, and marketing) to ensure smooth delivery of services.
 </li>
 <li>
 Coordinate with senior management to plan and execute visits, events, or special projects.
 </li>
 <li>
 Monitor service KPIs such as client satisfaction, service quality, and response time.
 </li>
 <li>
 Improve services and process aimed at enhancing client satisfaction and fostering long-term loyalty.
 </li>
 <li>
 Maintain the highest level of confidentiality in handling information.
 </li>
 <li>
 Ensure all interactions are carried out with tact, respect, and discretion.
 </li>
 </ul>
 <li>
 </li>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in hospitality management, Business Administration, or a related field (Master&rsquo;s degree preferred).
 </li>
 <li>
 
 Experience:
 
 3&ndash;5 years of experience in customer experience, Banking, hospitality, or client relations.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong leadership and team management abilities.
 </li>
 <li>
 High attention to detail and exceptional organizational skills.
 </li>
 <li>
 Ability to handle high-pressure situations with professionalism.
 </li>
 <li>
 Problem Solving and Decision-Making
 </li>
 <li>
 Cultural, protocols and etiquettes Awareness
 </li>
 </ul>
 
 
</div>

Project Manger

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
You will be at the intersection of customer experience and business growth, crafting strategies that make shopping on Amazon more compelling and accessible for Saudi customers. This isn't just about running promotions/deals &ndash; it's about fundamentally understanding what drives value perception and shopping behavior in the Saudi market. 
 
Your Impact: &bull; Transform how millions of Saudi customers discover and experience value on Amazon &bull; Pioneer innovative approaches to deals, everyday essentials, customer rewards/incentives and Low ASP &bull; Lead high-visibility projects that directly impact Amazon's growth in Saudi Arabia &bull; Build and execute strategies that make shopping more affordable and rewarding 
 
Key job responsibilities 
Design and launch customer-focused value initiatives that drive business growth &bull; Lead collaborative projects across marketing, retail, 3P and ShopEx teams &bull; Analyze customer behavior and market trends to identify growth opportunities &bull; Develop and optimize customer reward programs &bull; Work with regional teams to create impactful marketing campaigns 
 
A day in the life 
Shape the Future of E-commerce in Saudi Arabia Value Experience Manager - Amazon Saudi Arabia 
 
Are you passionate about creating exceptional value for customers? Do you thrive on solving complex challenges through data-driven solutions? We're looking for someone special to revolutionize how Saudi customers experience value on Amazon.<h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>4+ years of professional non-internship marketing experience</li><li>Experience using data and metrics to drive improvements</li><li>Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)</li><li>Experience using Microsoft Excel to manipulate and analyze data</li><li>Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion</li><li>Experience producing marketing promotional material for Owned &amp; Operated channels</li><li>Experience in brand identity and voice development</li><li>Experience creating brand marketing content</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience using customer research, hard data and metrics to back up assumptions, generate forecasts, and assess the efficacy of marketing programs</li><li>Experience utilizing systems and tools involving email, web, analytics, and CRM (Marketo, Tableau, Salesforce, etc.) for targeting, segmentation, reporting for demand generation</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Value Levers Marketing Manager , Saudi Marketing

Qiddiya | القدية

<div>
 
 Qiddiya is Saudi Arabia's future capital of entertainment, sports, and culture &mdash; a 360 km&sup2; mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we're creating a destination like no other. This is more than a project, it's a national transformation. As construction accelerates, we're hiring ambitious talent to help shape it. If you're driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.
 
 
 
 
 General Summary:
 
 
 
 Works collaboratively with the Director and Senior Manager of Customer Experience Strategy &amp; Planning on one or more transport projects to design and develop the proposed customer journey. Liaises with transport project teams, strategy, operations, and other relevant functions to embed a world-class customer experience. In collaboration with the Customer Intelligence team, assists in evaluating the effectiveness of transport initiatives that impact on the overall customer experience.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Assists in the development of CX performance frameworks, KPIs, and investment plans
 </li>
 <li>
 Align customer experience goals with strategic transport plans and capital projects
 </li>
 <li>
 Assist in the development and refinement of end-to-end customer journeys across all modes of transport
 </li>
 <li>
 Support service planning and network design with a focus on customer outcomes
 </li>
 <li>
 Represent the voice of the customer in cross-departmental planning forums
 </li>
 <li>
 Prepare presentations, reports, and documentation related to customer journey planning and project updates
 </li>
 <li>
 Research and share global best practices in transport customer experience
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 <ul>
 <li>
 Bachelor's degree in business Strategy, Service Design or Customer Experience
 </li>
 <li>
 5+ years in customer transport experience or service planning; GCC experience highly regarded
 </li>
 </ul>
</div>

Assistant Manager - Customer Experience Planning (CDU3) - CDUP 2062

Amazon

<div>
 
 Description
 
 
 
 You will be at the intersection of customer experience and business growth, crafting strategies that make shopping on Amazon more compelling and accessible for Saudi customers. This isn't just about running promotions/deals &ndash; it's about fundamentally understanding what drives value perception and shopping behavior in the Saudi market.
 
 
 Your Impact:
 
 
 <ul>
 <li>
 Transform how millions of Saudi customers discover and experience value on Amazon
 </li>
 <li>
 Pioneer innovative approaches to deals, everyday essentials, customer rewards/incentives and Low ASP
 </li>
 <li>
 Lead high-visibility projects that directly impact Amazon's growth in Saudi Arabia
 </li>
 <li>
 Build and execute strategies that make shopping more affordable and rewarding
 
 
 </li>
 </ul>
 Key job responsibilities
 
 
 Design and launch customer-focused value initiatives that drive business growth
 
 
 <ul>
 <li>
 Lead collaborative projects across marketing, retail, 3P and ShopEx teams
 </li>
 <li>
 Analyze customer behavior and market trends to identify growth opportunities
 </li>
 <li>
 Develop and optimize customer reward programs
 </li>
 <li>
 Work with regional teams to create impactful marketing campaigns
 
 
 </li>
 </ul>
 A day in the life
 
 
 Shape the Future of E-commerce in Saudi Arabia Value Experience Manager - Amazon Saudi Arabia
 
 
 Are you passionate about creating exceptional value for customers? Do you thrive on solving complex challenges through data-driven solutions? We're looking for someone special to revolutionize how Saudi customers experience value on Amazon.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 4+ years of professional non-internship marketing experience
 </li>
 <li>
 Experience using data and metrics to drive improvements
 </li>
 <li>
 Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
 </li>
 <li>
 Experience using Microsoft Excel to manipulate and analyze data
 </li>
 <li>
 Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion
 </li>
 <li>
 Experience producing marketing promotional material for Owned &amp; Operated channels
 </li>
 <li>
 Experience in brand identity and voice development
 </li>
 <li>
 Experience creating brand marketing content
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience using customer research, hard data and metrics to back up assumptions, generate forecasts, and assess the efficacy of marketing programs
 </li>
 <li>
 Experience utilizing systems and tools involving email, web, analytics, and CRM (Marketo, Tableau, Salesforce, etc.) for targeting, segmentation, reporting for demand generation
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Afaq Q Tech General Trading
 
 
 Job ID: A3131268
</div>

Explore 2728+ Customer experience manager in Riyadh this December. Find roles across top companies and apply now to boost your career.

2728 customer experience manager jobs IN Riyadh

Customer Care Manager

Project Manager

CX Operations Manager

Project Manger

Value Levers Marketing Manager , Saudi Marketing

Assistant Manager - Customer Experience Planning (CDU3) - CDUP 2062

Value Levers Marketing Manager , Saudi Marketing