customer service representative Jobs in Islamabad

customer service representative

customer sales representative Jobs in Islamabad

customer sales representative

customer support executive Jobs in Islamabad

customer support executive

customer support representative Jobs in Islamabad

customer support representative

lead, sdet

customer experience process automation lead

The Hive

As the Lead for Customer Experience, Processes &amp; System Automation, you are responsible for enhancing client interactions and streamlining internal processes through the implementation of innovative systems and effective communication strategies. Your role encompasses overseeing the operation of call centre services and auditing the performance of the Community Team, ensuring exceptional service delivery and fostering seamless client engagement.Duties &amp; Responsibilities <ul><li>Lead the planning, execution, and evaluation of various system implementations designed to centralize and enhance client interactions across multiple channels.</li><li>Oversee the integration of support systems, ensuring they effectively address and resolve client complaints while improving response times and service efficiency.</li><li>Implement digital engagement solutions, such as chat and automation tools, to enhance client interaction, streamline processes, and improve overall client satisfaction.</li><li>Manage and Implement to optimize HRMIS systems to streamline enhancing the efficiency of HR operations and employee engagement. Develop and maintain comprehensive management systems that ensure all operational processes are aligned with the company&rsquo;s strategic goals and objectives.</li><li>Oversee all aspects of call centre services, ensuring high-quality customer support through effective call management and resolution strategies.</li><li>Establish and manage quality assurance frameworks to monitor service standards, providing training and feedback to team members to foster continuous improvement in call handling and customer interactions.</li><li>Create and maintain audit compliance systems to track performance metrics and service levels, ensuring adherence to internal and external standards.</li><li>Implement processes for continuous improvement in service delivery, utilizing client feedback and performance data to enhance the quality of service across all client communication channels</li><li>Manage all client communication channels to ensure cohesive and effective messaging, fostering strong relationships and trust with clients.</li><li>Oversee lead creation processes, ensuring they are executed efficiently and in alignment with strategic objectives to drive business growth.</li><li>Analyse and report on metrics related to client communication, call centre operations, and Community Team performance, identifying trends and areas for improvement.</li><li>Track and audit the performance of the Community Team, providing insights and recommendations to ensure alignment with strategic goals and enhance overall service delivery</li><li>Collaborate with various departments, including Marketing, Sales, and HR, to ensure alignment of customer experience initiatives and processes, fostering a culture of service excellence throughout the organization.</li><li>Act as a liaison between teams to facilitate communication and the sharing of best practices, driving a unified approach to customer engagement.</li></ul>Requirement<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field.</li><li>Minimum of 5 years of experience in customer experience management, process improvement, or system automation.</li><li>Proven track record of managing call center operations, leading teams to achieve service excellence.</li><li>Experience in implementing digital engagement solutions and CRM systems.</li><li>Strong understanding of customer experience principles and best practices.</li><li>Excellent analytical skills, with the ability to interpret data and metrics to drive decision-making.</li><li>Outstanding communication and interpersonal skills, with the ability to build relationships and foster collaboration across departments.</li><li>Strong problem-solving skills and the ability to work under pressure in a fastpaced environment.</li><li>Relevant certifications in customer experience, project management, or quality assurance (e.g., Six Sigma, PMP, CCXP) are a plus.</li><li>Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and data visualization tools (e.g., Power BI).</li><li>Experience with call center management software and CRM systems.</li><li>Detail-oriented with a commitment to continuous improvement and excellence.</li><li>Strong leadership qualities with the ability to inspire and motivate teams.</li><li>Adaptable and open to change, with a proactive approach to overcoming challenges.</li></ul>Job Type: Full-timeWork Location: In person

Customer Experience & Process Automation Lead

NCRI PAKISTAN PVT. LTD.

NCRi Solution is looking for a Data Entry Officer who will plays a critical role in fueling the outbound sales pipeline. Working closely with the Sales Development Representative (SDR) team, this individual is responsible for sourcing, verifying, and consolidating high-quality lead data from multiple platforms into structured Excel-based lead lists ready for SDR outreach.Key Responsibilities<ul><li>Source prospect data from assigned platforms including LinkedIn Sales Navigator, Apollo.io, PIPL, and publicly available online resources.</li><li>Follow guidance provided by the Manager on ideal customer profiles (ICP), target industries, geographies, company sizes, and job titles.</li><li>Conduct structured searches to identify relevant decision-makers and key contacts within target accounts.</li><li>Explore and utilize AI tools (e.g., Claude, ChatGPT) and automation platforms (e.g., Clay) to improve lead sourcing efficiency and coverage.</li><li>Collect and record the following data points for each lead: Full name, Job title, Company name, Company website, Industry/sector, LinkedIn profile URL, Direct email address (verified), Direct phone number (where available), Location (city, country).</li><li>Verify accuracy of contact details using available tools before entering data into the master sheet.</li><li>Cross-reference data across multiple sources to ensure completeness and reliability.</li><li>Flag or escalate records where data quality cannot be confirmed.</li><li>Maintain and update a structured Excel-based lead database on a daily basis.</li><li>Ensure the lead sheet follows the agreed template and formatting standards defined by the SDR team.</li><li>Deduplicate records and keep the database clean, organized, and up to date.</li><li>categorize and tag leads as instructed (e.g., by industry, region, campaign, priority).</li><li>Maintain data logs to track source, date added, and verification status of each record.</li><li>Become proficient in all assigned tools (LinkedIn Sales Navigator, Apollo.io, PIPL, Clay, etc.) within the onboarding period.</li><li>Proactively explore new tools, browser extensions, or AI workflows that can improve the speed or quality of lead generation.</li><li>Share ideas and recommendations with the manager for process improvements and automation opportunities.</li><li>Participate in training sessions and self-directed learning to stay current with data sourcing best practices.</li><li>Provide daily and monthly updates on the number of leads sourced, verified, and added to the database.</li><li>Communicate blockers or data gaps promptly to the reporting Manager.</li><li>Maintain transparency on data quality issues and actively seek guidance when unsure.</li></ul>Required Experience: <ul><li>0&ndash;1 year of experience in data entry, lead generation, or sales support.</li><li>Fresh candidates with strong digital literacy and a demonstrated ability to learn tools quickly are encouraged to apply.</li><li>Familiarity with B2B prospecting platforms (LinkedIn, Apollo, PIPL) is an advantage.</li></ul>Job Type: Full-timeWork Location: In person

Data Entry Officer

Builder Lead Converter

<div>Builder Lead Converter

AI Agent Specialist 
Builder Lead Converter is hiring an AI Agent Specialist to design, build, and maintain intelligent AI agents that automate workflows, integrate with our tech stack, and drive real business impact for our internal teams and clients. 
This role sits at the intersection of AI, automation, and systems thinking. You'll work with LLMs, APIs, and automation platforms to deploy AI agents that go far beyond basic chatbots-supporting operations, marketing, customer support, and internal efficiency at scale. 
If you enjoy turning complex, messy processes into clean, automated systems-and want your work to directly impact growing businesses-this role is for you. 
About Builder Lead Converter

Builder Lead Converter (BLC) is a marketing and technology agency serving home builders, remodelers, and construction-focused businesses across the U.S. We specialize in high-performance websites, automation, CRM systems, analytics, and scalable operational processes.

We're known for:
<ul>
<li>Strong technical execution</li>
<li>Clear systems and SOPs</li>
<li>Deep understanding of builder and contractor workflows</li>
<li>A culture that values ownership, documentation, and continuous improvement</li>
</ul>
As we continue to expand our use of AI internally and across client systems, we're investing in this role to help us build production-ready AI agents that create measurable efficiency and value. 
Full Job Description

About the Role

As an AI Agent Specialist, you'll be responsible for creating and managing AI-powered agents that support internal operations, marketing workflows, CRM processes, and customer-facing systems.

You'll collaborate closely with leadership, developers, and non-technical stakeholders to:
<ul>
<li>Identify automation opportunities</li>
<li>Design AI agent logic and workflows</li>
<li>Deploy, test, document, and improve intelligent systems over time</li>
</ul>
This is a hands-on builder role, not a research or purely theoretical position. 
What You'll Do
<ul>
<li>Design and deploy AI agents using LLMs (e.g., OpenAI, Anthropic, etc.)</li>
<li>Build multi-step agent workflows (decision-making, memory, tool usage)</li>
<li>Integrate AI agents with platforms such as:</li>
<li>CRMs (including Go High Level)</li>
<li>WordPress and web applications</li>
<li>Marketing and analytics tools</li>
<li>Internal dashboards and systems</li>
<li>Create automations using tools like:</li>
<li>Zapier, Make, n8n, or similar</li>
<li>Custom API integrations</li>
<li>Implement prompt frameworks, guardrails, and evaluation logic</li>
<li>Optimize AI agents for:</li>
<li>Accuracy</li>
<li>Cost efficiency</li>
<li>Reliability in real-world use</li>
<li>Document systems and contribute to internal SOPs</li>
<li>Monitor performance and iterate based on feedback and results</li></ul> 


Required Skills &amp; Experience
<ul>
<li>Strong understanding of LLMs and prompt engineering</li>
<li>Experience building or deploying AI agents or advanced automations</li>
<li>Comfortable working with APIs, JSON, and structured data</li>
<li>Experience with at least one automation platform (Make, Zapier, n8n, etc.)</li>
<li>Strong systems thinker who can break down complex workflows into logic</li>
<li>Ability to explain technical concepts to non-technical stakeholders</li>
<li>Organized, detail-oriented, and documentation-driven</li></ul> 


Nice-to-Have (Not Required)
<ul>
<li>Experience with:</li>
<li>LangChain, OpenAI Assistants, or similar frameworks</li>
<li>Vector databases and embeddings</li>
<li>WordPress or headless CMS environments</li>
<li>CRM platforms beyond Go High Level</li>
<li>Basic JavaScript or Python</li>
<li>Experience deploying AI in real business environments, not just demos</li></ul> 


Work Schedule &amp; Availability
<ul>
<li>Core office hours: 8:00 AM - 5:00 PM CST, Monday-Friday</li>
<li>We offer flexibility to start up to 4 hours earlier in the day</li>
<li>This is a remote position, but collaboration during shared business hours is important</li></ul> 


Compensation &amp; Benefits
<ul>
<li>Competitive base salary: $1,500 to $2,000</li>
<li>Paid Time Off (PTO)</li>
<li>Floating holidays</li>
<li>Opportunity to earn quarterly performance bonuses</li>
<li>Profit sharing eligibility after 3 years of service</li>
<li>Work with modern, evolving tech systems and a team that values smart automation</li></ul> 


Our Tech Stack (Includes but Not Limited To)
<ul>
<li>Go High Level</li>
<li>WordPress</li>
<li>Jira</li>
<li>Trello</li>
<li>Automation platforms (Zapier, Make, n8n, etc.)</li>
<li>Analytics, marketing, and CRM tools</li></ul> 


What Success Looks Like
<ul>
<li>AI agents are reliable, maintainable, and trusted by the team</li>
<li>Automations reduce manual effort and improve consistency</li>
<li>Systems are clearly documented and easy to extend</li>
<li>You proactively identify opportunities to improve workflows using AI</li></ul> 


How to Apply

Please send:
<ul>
<li>A brief overview of your experience with AI agents or automation</li>
<li>Examples of systems you've built (Looms, screenshots, GitHub, or descriptions)</li>
<li>Optional: your favorite tools or frameworks and why you like them</li></ul></div>

AI Agent Specialist

<div>
 
 About The Role
 
 
 
 We are seeking a skilled and detail-oriented HubSpot Specialist to manage, optimize, and scale our HubSpot platform to support marketing, sales, and customer success operations. You will play a critical role in improving business processes through CRM optimization, marketing automation, and system integrations.
 
 
 This role requires a proactive problem-solver with strong analytical and technical skills who can translate business requirements into efficient workflows, reporting systems, and CRM configurations within HubSpot.
 
 
 
 What will be your responsibilities?
 
 
 
 <ul>
 <li>
 Manage and maintain HubSpot CRM, including contacts, companies, deals, pipelines, and custom properties.
 </li>
 <li>
 Design and implement automation workflows to streamline marketing, sales, and customer success processes.
 </li>
 <li>
 Create and manage dashboards and reports to provide insights into marketing and sales performance.
 </li>
 <li>
 Maintain CRM data quality through data governance practices such as deduplication, validation rules, and data hygiene.
 </li>
 <li>
 Collaborate with marketing, sales, and product teams to gather requirements and implement CRM solutions.
 </li>
 <li>
 Support marketing automation initiatives including email campaigns, lead scoring, segmentation, and lifecycle management.
 </li>
 <li>
 Manage and support integrations between HubSpot and other internal or third-party tools.
 </li>
 <li>
 Troubleshoot CRM issues and optimize existing workflows and automations.
 </li>
 <li>
 Provide internal support and guidance to teams using HubSpot.
 </li>
 <li>
 Document processes, configurations, and CRM best practices.
 </li>
 <li>
 Stay up to date with HubSpot platform updates and recommend improvements to current processes.
 </li>
 <li>
 Work in an Agile environment with iterative delivery and continuous feedback.
 
 
 </li>
 </ul>
 
 What are we looking for, and what does it require to be the right fit for this role?
 
 
 
 <ul>
 <li>
 Strong understanding of HubSpot CRM and its core capabilities.
 </li>
 <li>
 Experience working with HubSpot Marketing Hub, Sales Hub, or Service Hub.
 </li>
 <li>
 Proficiency in building workflows, automation, and lead management systems.
 </li>
 <li>
 Experience creating reports, dashboards, and performance analytics.
 </li>
 <li>
 Familiarity with CRM data management and data hygiene best practices.
 </li>
 <li>
 Experience integrating HubSpot with third-party platforms and tools.
 </li>
 <li>
 Strong problem-solving and analytical skills.
 </li>
 <li>
 Ability to translate business requirements into CRM configurations and automation.
 </li>
 <li>
 Understanding of SaaS tools and CRM-driven business processes.
 </li>
 <li>
 Strong communication skills and ability to work cross-functionally with multiple teams.
 
 
 </li>
 </ul>
 
 Required Experience And Educational Background
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Computer Science, Information Systems, Marketing, or a related field.
 </li>
 <li>
 Minimum of 2+ years of hands-on experience working with HubSpot or similar CRM platforms.
 </li>
 <li>
 Experience managing CRM workflows, automation, and reporting.
 
 
 </li>
 </ul>
 
 Why Join AIO?
 
 
 
 Our mission is to revolutionise the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their businesses. Our platform, designed to meet the unique challenges faced by restaurants, combines our patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve their overall profit margins.
 
 
 We believe that restaurants should be able to focus on delivering exceptional dining experiences to their customers, without the added stress of managing complex and disparate systems. That's why we offer an all-in-one super app platform for all of their needs, from front-of-the-house operations like ordering, payment, marketing and rewards, to back-of-the-house management like inventory, staff, and financials.
 
 
 We are laser-focused on becoming a significant player in the $55 billion worth restaurant tech SaaS market. You will be a part of a world-class Silicon Valley-funded startup.
</div>

HubSpot Specialist

AIO App Inc

<div><h3 class="jobSectionHeader">About the Role</h3>
We are seeking a skilled and detail-oriented HubSpot Specialist to manage, optimize, and scale our HubSpot platform to support marketing, sales, and customer success operations. You will play a critical role in improving business processes through CRM optimization, marketing automation, and system integrations.
This role requires a proactive problem-solver with strong analytical and technical skills who can translate business requirements into efficient workflows, reporting systems, and CRM configurations within HubSpot.
<h3 class="jobSectionHeader">What will be your responsibilities?</h3>
<ul><li>Manage and maintain HubSpot CRM, including contacts, companies, deals, pipelines, and custom properties.</li><li>Design and implement automation workflows to streamline marketing, sales, and customer success processes.</li><li>Create and manage dashboards and reports to provide insights into marketing and sales performance.</li><li>Maintain CRM data quality through data governance practices such as deduplication, validation rules, and data hygiene.</li><li>Collaborate with marketing, sales, and product teams to gather requirements and implement CRM solutions.</li><li>Support marketing automation initiatives including email campaigns, lead scoring, segmentation, and lifecycle management.</li><li>Manage and support integrations between HubSpot and other internal or third-party tools.</li><li>Troubleshoot CRM issues and optimize existing workflows and automations.</li><li>Provide internal support and guidance to teams using HubSpot.</li><li>Document processes, configurations, and CRM best practices.</li><li>Stay up to date with HubSpot platform updates and recommend improvements to current processes.</li><li>Work in an Agile environment with iterative delivery and continuous feedback.</li></ul>
<h3 class="jobSectionHeader">What are we looking for, and what does it require to be the right fit for this role?</h3>
<ul><li>Strong understanding of HubSpot CRM and its core capabilities.</li><li>Experience working with HubSpot Marketing Hub, Sales Hub, or Service Hub.</li><li>Proficiency in building workflows, automation, and lead management systems.</li><li>Experience creating reports, dashboards, and performance analytics.</li><li>Familiarity with CRM data management and data hygiene best practices.</li><li>Experience integrating HubSpot with third-party platforms and tools.</li><li>Strong problem-solving and analytical skills.</li><li>Ability to translate business requirements into CRM configurations and automation.</li><li>Understanding of SaaS tools and CRM-driven business processes.</li><li>Strong communication skills and ability to work cross-functionally with multiple teams.</li></ul>
<h3 class="jobSectionHeader">Required Experience and Educational Background:</h3>
<ul><li>Bachelor's degree in Business, Computer Science, Information Systems, Marketing, or a related field.</li><li>Minimum of 2+ years of hands-on experience working with HubSpot or similar CRM platforms.</li><li>Experience managing CRM workflows, automation, and reporting.</li></ul>
<h3 class="jobSectionHeader">Why Join AIO?</h3>
Our mission is to revolutionise the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their businesses. Our platform, designed to meet the unique challenges faced by restaurants, combines our patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve their overall profit margins. 
We believe that restaurants should be able to focus on delivering exceptional dining experiences to their customers, without the added stress of managing complex and disparate systems. That's why we offer an all-in-one super app platform for all of their needs, from front-of-the-house operations like ordering, payment, marketing and rewards, to back-of-the-house management like inventory, staff, and financials. 
We are laser-focused on becoming a significant player in the $55 billion worth restaurant tech SaaS market. You will be a part of a world-class Silicon Valley-funded startup.</div>

Try Soft Ai

About Try Soft AITry Soft AI is a fast-growing technology company delivering AI-powered solutions, Voice AI systems, SaaS products, cybersecurity services, AI automation, and web/mobile development for global clients. We are expanding internationally and require a highly structured, data-driven International Recruiter with strong HR Operations expertise to support our global growth strategy.Job OverviewThe International Recruiter &ndash; HR Operations Specialist will lead global hiring initiatives across technical, AI/ML, SaaS, automation, cybersecurity, and B2B sales roles. This role combines strategic global talent acquisition with HR operational excellence, ensuring compliant, efficient, and scalable hiring processes across multiple regions.This position requires experience in remote hiring models, EOR partnerships, HR automation tools, compliance frameworks, and analytics-driven recruitment.NOTE: This is an Onsite Role based in DHA Phase 2, IslamabadTimings: 04:00 PM to 01:00 AM (Pakistan Time)Key Responsibilities1. Global Talent Acquisition<ul><li>Manage full-cycle international recruitment (sourcing to onboarding) across APAC, MENA, Europe, and North America.</li><li>Develop country-specific hiring strategies aligned with workforce planning and business objectives.</li><li>Source candidates using LinkedIn Recruiter, job boards, Boolean search, talent mapping, and global databases.</li><li>Conduct structured behavioral and competency-based interviews.</li><li>Coordinate technical assessments with hiring managers.</li><li>Negotiate international compensation packages aligned with local market benchmarks.</li></ul>2. HR Operations &amp; Compliance<ul><li>Ensure compliance with local labor laws, tax regulations, and employment standards across multiple jurisdictions.</li><li>Manage documentation for international contracts, NDAs, IP agreements, and data privacy (GDPR compliance).</li><li>Coordinate visa processing, work permits, and relocation processes where required.</li><li>Collaborate with EOR/PEO partners for compliant global employment models.</li><li>Maintain HR records in accordance with audit and regulatory requirements.</li></ul>3. HR Systems &amp; Process Management<ul><li>Administer and optimize ATS, HRIS, and payroll systems.</li><li>Design recruitment workflows, SLAs, and reporting dashboards.</li><li>Track recruitment KPIs: Time-to-Hire, Cost-per-Hire, Offer Acceptance Rate, Quality of Hire, and Diversity metrics.</li><li>Implement automation for recruitment and onboarding processes.</li><li>Conduct data-driven workforce analysis and generate hiring forecasts.</li></ul>4. Onboarding &amp; Employee Lifecycle Management<ul><li>Lead structured onboarding programs for international hires.</li><li>Manage background checks and reference verification processes.</li><li>Ensure seamless handover from recruitment to HR operations and payroll.</li><li>Support probation tracking, performance review cycles, and documentation.</li></ul>5. Stakeholder &amp; Vendor Management<ul><li>Partner with department heads to define hiring plans and workforce requirements.</li><li>Manage external recruitment agencies and international staffing partners.</li><li>Coordinate with legal, finance, and compliance teams for cross-border hiring.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Human Resources, Business Administration, or related field.</li><li>3&ndash;5 years of experience in international recruitment and HR operations.</li><li>Strong knowledge of global labor laws, employment contracts, and cross-border hiring compliance.</li><li>Hands-on experience with ATS (e.g., Greenhouse, Lever, Workday, BambooHR).</li><li>Experience working with EOR platforms such as Deel, Remote, or Oyster.</li><li>Proficiency in HR analytics and reporting tools (Excel advanced level, Power BI preferred).</li><li>Strong understanding of compensation benchmarking tools.</li><li>Excellent negotiation and stakeholder management skills.</li></ul>Preferred Skills<ul><li>Experience hiring for technical roles (AI/ML, SaaS, Software Engineering, Cybersecurity).</li><li>Knowledge of immigration and relocation processes.</li><li>HR certifications (SHRM, CIPD) are a plus.</li><li>Experience in startup or high-growth tech environment.</li></ul>Key Competencies<ul><li>Process Optimization &amp; Automation</li><li>Data-Driven Decision Making</li><li>Compliance &amp; Risk Mitigation</li><li>Cross-Cultural Communication</li><li>Workforce Planning &amp; Forecasting</li><li>Confidentiality &amp; Ethical HR Practices</li></ul>KPIs &amp; Performance Metrics<ul><li>Time-to-Fill and Time-to-Hire reduction</li><li>Offer Acceptance Rate</li><li>Hiring Manager Satisfaction Score</li><li>Recruitment Funnel Conversion Rates</li><li>Compliance Audit Success Rate</li><li>Onboarding Completion &amp; Retention Rate</li></ul>NOTE: This is an Onsite Role based in DHA Phase 2, IslamabadTimings: 04:00 PM to 01:00 AM (Pakistan Time)Pay: Rs70,000.00 - Rs150,000.00 per monthWork Location: In person

International Recruiter – HR Operations Specialist

Try Soft AI is looking for a highly skilled AI Engineer with strong experience in AI Automation and Generative AI technologies to join our growing engineering team. The ideal candidate will have hands-on experience building AI-powered automation systems, AI agents, and voice AI solutions.Location: DHA Phase 2, Islamabad, Pakistan Job Type: Full-Time (Onsite) Working Hours: 08:00 PM &ndash; 05:00 AM (Pakistan Standard Time) Department: Artificial Intelligence / Automation EngineeringAbout the RoleWe are looking for a highly skilled AI Engineer with strong experience in AI Automation, LLM integrations, and workflow automation. The ideal candidate will design, develop, and deploy intelligent systems that automate business processes using AI models, APIs, and automation platforms.This role requires deep expertise in Generative AI, AI agents, API integrations, and automation pipelines. The engineer will work closely with product, engineering, and operations teams to build scalable AI-powered automation solutions for internal and client-facing applications.Key ResponsibilitiesAI Automation Development<ul><li>Design and develop AI-powered automation systems that streamline business workflows and operational processes.</li><li>Build AI agents, voice agents, and conversational assistants using LLMs and AI APIs.</li><li>Implement AI-driven automation pipelines for tasks such as lead qualification, customer support, appointment booking, and data processing.</li><li>Integrate AI models into production environments using APIs and microservices architecture.</li></ul>Generative AI &amp; LLM Implementation<ul><li>Develop applications using Large Language Models (LLMs) such as OpenAI GPT models, Claude, or similar AI platforms.</li><li>Design prompt engineering strategies to optimize LLM performance.</li><li>Implement Retrieval-Augmented Generation (RAG) pipelines using vector databases.</li><li>Build AI copilots, chatbots, and decision support systems.</li></ul>Automation &amp; Integration<ul><li>Develop advanced automation workflows using tools such as:</li><li>Make.com</li><li>Zapier</li><li>n8n</li><li>LangChain</li><li>LlamaIndex</li><li>Integrate AI systems with:</li><li>CRM platforms</li><li>Databases</li><li>SaaS products</li><li>Web applications</li><li>Third-party APIs</li></ul>Voice AI &amp; Conversational Systems<ul><li>Develop AI voice agents and voice-based automation systems.</li><li>Integrate platforms such as:</li><li>Vapi.ai</li><li>Twilio</li><li>ElevenLabs</li><li>Speech-to-Text and Text-to-Speech engines</li><li>Implement real-time conversational AI systems for customer interactions.</li></ul>Backend Development &amp; API Engineering<ul><li>Design and implement RESTful APIs and AI microservices.</li><li>Integrate AI services into web and mobile applications.</li><li>Ensure scalability, reliability, and security of AI automation systems.</li></ul>Data &amp; Model Integration<ul><li>Work with structured and unstructured data sources.</li><li>Implement vector search and embeddings using vector databases such as:</li><li>Pinecone</li><li>Weaviate</li><li>FAISS</li><li>ChromaDB</li><li>Optimize AI models for performance and cost efficiency.</li></ul>Monitoring &amp; Optimization<ul><li>Monitor AI system performance and improve model outputs.</li><li>Implement logging, error handling, and retry mechanisms for automation workflows.</li><li>Continuously optimize AI workflows for accuracy, reliability, and efficiency.</li></ul>Required Technical SkillsProgramming Languages<ul><li>Python (Highly preferred)</li><li>JavaScript / Node.js</li><li>TypeScript</li></ul>AI &amp; Machine Learning<ul><li>Generative AI</li><li>LLM Applications</li><li>Prompt Engineering</li><li>Retrieval-Augmented Generation (RAG)</li><li>AI Agents &amp; Autonomous Workflows</li></ul>AI Frameworks<ul><li>LangChain</li><li>LlamaIndex</li><li>OpenAI API</li><li>HuggingFace</li><li>Transformers</li></ul>Automation Platforms<ul><li>Make.com</li><li>Zapier</li><li>n8n</li><li>Custom automation frameworks</li></ul>Voice AI Technologies<ul><li>Vapi.ai</li><li>Twilio Voice / SMS APIs</li><li>ElevenLabs</li><li>Speech-to-Text &amp; Text-to-Speech systems</li></ul>Databases<ul><li>PostgreSQL</li><li>MongoDB</li><li>Redis</li><li>Vector Databases (Pinecone, Weaviate, FAISS, Chroma)</li></ul>Cloud Platforms<ul><li>AWS / GCP / Azure</li><li>Docker</li><li>Serverless architectures</li></ul>Other Technical Skills<ul><li>REST APIs &amp; Webhooks</li><li>OAuth &amp; API authentication</li><li>Git / Version Control</li><li>CI/CD pipelines</li></ul>Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Artificial Intelligence, Software Engineering, or related field.</li><li>3+ years of experience in software development with exposure to AI technologies.</li><li>1&ndash;2+ years of hands-on experience building AI automation solutions.</li><li>Experience deploying AI-powered applications in production environments.</li><li>Excellent communication and collaboration skills. (MUST)</li></ul>Preferred Experience<ul><li>Experience building AI voice assistants or AI call agents.</li><li>Experience working with SaaS automation products.</li><li>Experience integrating AI systems with CRM platforms.</li><li>Experience in startup or fast-paced product environments.</li><li>Knowledge of AI security, privacy, and model governance.</li></ul>Soft Skills<ul><li>Strong analytical and problem-solving abilities.</li><li>Ability to design scalable automation architectures.</li><li>Excellent communication and collaboration skills. (MUST)</li><li>Ability to work independently during night shift operations.</li></ul>Work Environment<ul><li>Onsite role based in DHA Phase 2, Islamabad.</li><li>Night shift: 08:00 PM &ndash; 05:00 AM (Pakistan Standard Time).</li><li>Opportunity to work on cutting-edge AI automation and voice AI technologies.</li></ul>Work Location: In person

AI Engineer – AI Automation (Night Shift)

Explore 763+ Customer experience process automation lead in Islamabad this March. Find roles across top companies and apply now to boost your career.

763 customer experience process automation lead jobs In Islamabad

Customer Experience & Process Automation Lead

Data Entry Officer

AI Agent Specialist

HubSpot Specialist

HubSpot Specialist

International Recruiter – HR Operations Specialist

AI Engineer – AI Automation (Night Shift)