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customer experience senior specialist

Gathern

<div>Serve as a subject matter expert within the Host Experience team, leading specific initiatives such as loyalty program deployment, claims resolution and professional host engagement. Support the manager in driving host happiness and retention.
Accountabilities :
<ul><li>Design and implement the Host Loyalty Program in partnership with the manager.</li><li>
Manage the claims process, ensuring fair and timely compensation for hosts.</li><li>
Coordinate the Host Advisory Board, organizing sessions and tracking action items.</li><li>
Analyze host feedback and usage metrics to identify areas for app enhancements.</li><li>
Develop tailored experiences and support packages for professional hosts (5+ units).</li><li>
Support onboarding and ongoing training for new hosts, ensuring consistent engagement.</li><li>
Track host happiness and retention metrics, reporting insights to leadership.</li><li>
Partner with the guest experience team on policy reviews and unified service initiatives.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Business, Hospitality or related field.</li></ul><ul><li>
4+ years&rsquo; experience in customer/host experience or operations roles.</li><li>
Experience in program management or product management.</li><li>
Proficiency in analyzing data and using CRM/digital tools.</li><li>
Strong interpersonal and communication skills.</li></ul></div>

Customer Experience Senior Specialist

Gathern | جاذر إن

<div>
 Serve as a subject matter expert within the Host Experience team, leading specific initiatives such as loyalty program deployment, claims resolution and professional host engagement. Support the manager in driving host happiness and retention.
 
 
 
 Accountabilities :
 
 
 
 <ul>
 <li>
 Design and implement the Host Loyalty Program in partnership with the manager
 </li>
 <li>
 Manage the claims process, ensuring fair and timely compensation for hosts
 </li>
 <li>
 Coordinate the Host Advisory Board, organizing sessions and tracking action items
 </li>
 <li>
 Analyze host feedback and usage metrics to identify areas for app enhancements
 </li>
 <li>
 Develop tailored experiences and support packages for professional hosts (5+ units)
 </li>
 <li>
 Support onboarding and ongoing training for new hosts, ensuring consistent engagement
 </li>
 <li>
 Track host happiness and retention metrics, reporting insights to leadership
 </li>
 <li>
 Partner with the guest experience team on policy reviews and unified service initiatives
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Hospitality or related field
 </li>
 <li>
 4+ years' experience in customer/host experience or operations roles
 </li>
 <li>
 Experience in program management or product management
 </li>
 <li>
 Proficiency in analyzing data and using CRM/digital tools
 </li>
 <li>
 Strong interpersonal and communication skills
 </li>
 </ul>
</div>

SR Group

Business Development SpecialistRole Description:You should hold a Diploma or Bachelor&rsquo;s degree in Marketing / Sales/ Business Administration or related fields, highly motivated to start a career in Business Development and Sales. Possesses strong communication skills in Arabic and English, good reporting abilities, and solid knowledge of Microsoft Office programs, especially Word and Excel. Ambitious, target-oriented, and eager to grow professionally in a dynamic sales environment with commission-based incentives and performance-driven growth opportunities.CORE SKILLS<ul><li>Business Development &amp; Sales Support</li></ul><ul><li>Lead Generation &amp; Client Follow-up</li></ul><ul><li>Report Writing &amp; Documentation</li></ul><ul><li>Market Research &amp; Data Collection</li></ul><ul><li>Communication &amp; Presentation</li></ul>Skills<ul><li>Customer Relationship Building</li></ul><ul><li>Time Management &amp; Organization</li></ul><ul><li>Ability to Work Under Pressure</li></ul><ul><li>Microsoft Word &amp; Excel</li></ul>EDUCATIONDiploma or Bachelor&rsquo;s Degree in Marketing / Sales / Business Administration or related fieldsPROFESSIONAL EXPERIENCESales / Business Development Specialist (Entry Level)Riyadh, Saudi Arabia<ul><li>Assist in identifying potential clients and new business opportunities.</li></ul><ul><li>Support lead generation activities and follow up with prospective customers.</li></ul><ul><li>Prepare sales reports, follow-up reports, and basic performance summaries.</li></ul><ul><li>Communicate with clients professionally in Arabic and English.</li></ul><ul><li>Use Microsoft Word and Excel to organize client data and sales information.</li></ul><ul><li>Support senior sales team members in presentations and client meetings.</li></ul><ul><li>Learn sales strategies, negotiation basics, and account handling under supervision.</li></ul>KEY QUALIFICATIONS<ul><li>Diploma or Bachelor&rsquo;s Degree in Marketing or Sale or Business Administration or related fields</li></ul><ul><li>Proficiency in Arabic and English</li></ul><ul><li>Strong Reporting Skills</li></ul><ul><li>Good Knowledge of Microsoft Office (Word &amp; Excel)</li></ul><ul><li>Motivated to accept challenges and achieve sales targets</li></ul>ADDITIONAL INFORMATION<ul><li>Willing to work on-site in Riyadh</li></ul><ul><li>Flexible, presentable, and eager to learn</li></ul><ul><li>Career-focused with long-term growth mindset</li></ul>Job Type: Full-timePay: From ﷼5,500.00 per month

Business Development Specialist

Detailed Talent Consultancy

Senior Procurement Specialist &ndash; Fit-Out ProjectsLocation: Saudi Arabia Experience Required: 10 &ndash; 12+ Years Industry: Interior Fit-Out / ConstructionJob Overview: We are looking for a Senior Procurement Specialist with strong experience in sourcing materials and managing procurement activities for interior fit-out projects.Key Responsibilities:<ul><li>Manage the procurement process from sourcing to supplier selection and purchase orders.</li><li>Identify and negotiate with vendors and subcontractors for project materials and services.</li><li>Ensure procurement activities align with project schedules and budgets.</li><li>Coordinate with project teams and suppliers to ensure timely delivery of materials.</li><li>Maintain supplier relationships and evaluate vendor performance.</li><li>Monitor procurement costs and ensure compliance with company procurement policies.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s Degree in Supply Chain, Engineering, Business Administration, or related field.</li><li>10 &ndash; 12+ years of procurement experience within fit-out or construction projects.</li><li>Strong negotiation and vendor management skills.</li><li>Knowledge of procurement processes and contract management.</li><li>Must be currently based in KSA with a transferable Iqamah.</li></ul>Salary: NegotiableGet in touch - opportunities@detailtalent.comJob Types: Full-time, PermanentWork Location: In person

Senior Procurement Specialist – Fit-Out Projects

FedEx

<div>
 
 
 Job Description Summary
 
 
 
 The Worldwide Regional Account Executive &ndash; Healthcare is responsible for driving enterprise-level sales growth across the Healthcare segment in the Kingdom of Saudi Arabia (KSA). This role focuses on regional account strategy development and execution, customer acquisition and retention, pricing and proposal development, and end‑to‑end account lifecycle management. The position requires strong consultative selling capabilities, deep market understanding, and the ability to manage complex enterprise sales engagements.
 
 
 
 Justification for Role
 
 
 
 The role is critical to
 
 developing, expanding, and strengthening the Healthcare business across KSA
 
 , addressing regional growth opportunities, increasing market penetration, and supporting long‑term revenue objectives within the Healthcare vertical.
 
 
 
 Key Responsibilities
 
 
 
 
 Enterprise Sales &amp; Account Management
 
 
 <ul>
 <li>
 Develop and execute regional enterprise account strategies to drive revenue growth within the Healthcare sector.
 </li>
 <li>
 Manage a portfolio of key Healthcare accounts across KSA, ensuring sustained customer engagement and long-term partnerships.
 </li>
 <li>
 Identify new business opportunities and lead customer acquisition initiatives.
 </li>
 </ul>
 
 
 Sales Engagement &amp; Pre‑Sales Support
 
 
 <ul>
 <li>
 Conduct sales calls, presentations, and stakeholder meetings with senior customer leadership.
 </li>
 <li>
 Act as a subject matter expert during pre‑sales discussions, understanding complex customer requirements and translating them into tailored solutions.
 </li>
 <li>
 Collaborate with internal teams to support solution design and proposal development.
 </li>
 </ul>
 
 
 Proposal &amp; Pricing Management
 
 
 <ul>
 <li>
 Lead the creation of customer proposals, including commercial and pricing structures.
 </li>
 <li>
 Ensure proposals align with customer needs, competitive positioning, and organizational profitability targets.
 </li>
 <li>
 Support contract negotiations and commercial discussions.
 </li>
 </ul>
 
 
 Account Activation &amp; Post‑Sales Support
 
 
 <ul>
 <li>
 Oversee account activation and onboarding, ensuring a seamless transition from sales to implementation.
 </li>
 <li>
 Maintain post‑sales relationships to drive customer retention, upsell, and cross‑sell opportunities.
 </li>
 <li>
 Serve as the primary escalation point for customer issues related to accounts under ownership.
 </li>
 </ul>
 
 
 Market &amp; Competition Analysis
 
 
 <ul>
 <li>
 Monitor market trends, industry developments, and competitive activities within the Healthcare sector.
 </li>
 <li>
 Provide insights and recommendations to management on opportunities, risks, and strategic positioning.
 </li>
 </ul>
 
 
 Expert Advisory &amp; Project Leadership
 
 
 <ul>
 <li>
 Act as a technical and commercial expert on complex and specialist topics related to Healthcare enterprise sales.
 </li>
 <li>
 Support or lead cross‑functional initiatives and projects by applying domain expertise.
 </li>
 <li>
 Contribute to divisional and corporate objectives through data‑driven analysis and strategic input.
 </li>
 </ul>
 
 
 Required Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong
 
 presentation skills
 
 with the ability to articulate complex solutions clearly.
 </li>
 <li>
 Proven
 
 influencing and persuasion skills
 
 in enterprise sales environments.
 </li>
 <li>
 Excellent
 
 negotiation skills
 
 , particularly in pricing and commercial discussions.
 </li>
 <li>
 Superior
 
 written and verbal communication skills
 
 .
 </li>
 <li>
 Strong
 
 networking and relationship‑building capabilities
 
 , especially with senior stakeholders.
 </li>
 <li>
 Ability to analyze and interpret complex information to support strategic decision‑making.
 </li>
 </ul>
 
 
 Experience &amp; Profile
 
 
 <ul>
 <li>
 Experience in
 
 enterprise or regional sales
 
 , preferably within the Healthcare industry.
 </li>
 <li>
 Demonstrated success in managing large, complex customer accounts.
 </li>
 <li>
 Strong understanding of regional Healthcare market dynamics, ideally within
 
 KSA or the Middle East
 
 .
 </li>
 <li>
 Ability to operate independently while collaborating effectively with cross‑functional teams.
 </li>
 </ul>
 
 
</div>

Worldwide Regional Account Executive - Healthcare Sales

KBR, Inc.

<div>
 
 Title
 
 
 
 Business Operations Specialist
 
 
 
 Business Operations Specialist
 
 
 
 
 Location:
 
 Al Khobar, Saudi Arabia (with travel across KSA, Qatar, and Iraq)
 
 
 
 Reports to:
 
 Senior Director, Operations
 
 
 
 Business Unit:
 
 Technology Solutions, SMS
 
 
 
 Summary
 
 
 
 We are seeking a highly capable and driven individual to join our team as Business Manager to the Senior Director of Operations. This is a unique development role, well-suited to a high-potential graduate in engineering or a related discipline, with 3 to 5 years of experience in areas such as business finance, bidding, procurement, or operations.
 
 
 This position offers direct exposure to senior leadership and the opportunity to work across a multi-site, multi-country operation. The successful candidate will play a critical role in supporting operational delivery, business growth, and executive-level decision-making.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Executive Support: Support the Senior Director in the coordination and follow-up of key operational and strategic initiatives across the business.
 </li>
 <li>
 Progress Chasing: Track and chase actions with project and functional managers to ensure timely delivery of priorities.
 </li>
 <li>
 Financial Analysis: Understand, interrogate, and interpret financial data and management reports. Support cost reviews, forecasts, and planning cycles.
 </li>
 <li>
 Business Metrics: Create, analyze and report meaningful business dashboards
 </li>
 <li>
 Presentation Development: Prepare high-quality, executive-level presentations and reports for internal and external audiences, including board members and clients.
 </li>
 <li>
 Business Development: Assist in bid preparation, client engagement activities, and internal reviews of commercial proposals.
 </li>
 <li>
 Stakeholder Engagement: Work independently to progress issues and initiatives, often engaging with individuals more senior than yourself.
 </li>
 <li>
 Travel &amp; Site Engagement: Undertake regular travel to project sites in Saudi Arabia, Qatar, and Iraq to support project operations and gather on-the-ground insights.
 
 
 </li>
 </ul>
 
 Preferred Qualifications Education, Experience, &amp; Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Business, MIS, or related discipline (Engineering preferred).
 </li>
 <li>
 Minimum of 3 - 5 years of relevant experience in a business-facing function such as finance, procurement, operations, or bidding.
 </li>
 <li>
 Strong commercial acumen and the ability to interpret and challenge financial information.
 </li>
 <li>
 Excellent interpersonal and influencing skills, with confidence to engage and challenge senior stakeholders.
 </li>
 <li>
 Strong written and verbal communication skills, including report and presentation development.
 </li>
 <li>
 Highly organized and proactive, with a &ldquo;can do&rdquo; attitude, strong attention to detail and a completer / finisher.
 </li>
 <li>
 Comfortable working independently and managing multiple priorities simultaneously.
 </li>
 <li>
 Willingness and ability to travel regularly within the Middle East.
 
 
 </li>
 </ul>
 
 What&rsquo;s On Offer To The Successful Candidate
 
 
 
 <ul>
 <li>
 High exposure to senior leadership and strategy.
 </li>
 <li>
 Opportunity to develop fast-tracked experience in operational leadership.
 </li>
 <li>
 Hands-on involvement in high-impact business decisions.
 </li>
 <li>
 A collaborative, fast-paced, and technically dynamic
 
 
 </li>
 </ul>
 
 Decarbonization &ndash; Energy Transition &ndash; Sustainability
 
 
 
 
 Belong. Connect. Grow. with KBR!
 
 
 
 
 R2111195
 
</div>

Business Operations Specialist

Azad Properties

<div>Operations PMO &ndash; Specialist / Senior Specialist<h2 class="jobSectionHeader">
Job Summary</h2>
We are seeking a detail-oriented and proactive Operations PMO &ndash; Specialist / Senior Specialist to join our Operations team at Azad Properties. The role will support the COO and Operations Division in coordinating strategic initiatives, maintaining project governance, and ensuring operational projects are delivered on time and aligned with business objectives.
The successful candidate will work closely with cross-functional teams across leasing, property management, fit-out, and operations to track project progress, maintain reporting frameworks, and provide executive-level insights that support effective decision-making.
Key Responsibilities<ul><li>
Track and monitor strategic and operational projects across the Operations Division to ensure alignment with business priorities.</li><li>
Maintain project trackers, dashboards, reporting frameworks, and executive reporting tools to provide clear visibility on project progress and performance.</li><li>
Coordinate with project owners and stakeholders across departments to monitor milestones, deliverables, risks, and dependencies.</li><li>
Ensure governance standards and project reporting frameworks are consistently applied across operational initiatives.</li><li>
Support the preparation of executive presentations, project updates, and briefing materials for leadership meetings.</li><li>
Assist in translating strategic objectives into structured project plans and operational action items.</li><li>
Monitor operational readiness across assets, including tenant fit-out progress and operational dependencies.</li><li>
Facilitate coordination between Leasing, Property Management, Fit-Out, Marketing, and Operations teams to ensure alignment on timelines and priorities.</li><li>
Maintain and update project documentation, trackers, and operational reporting materials to support transparency and decision-making.</li><li>
Support continuous improvement of project tracking methodologies, reporting processes, and governance frameworks.</li></ul>
Requirements<ul><li>
Bachelor&rsquo;s degree in Business Administration, Operations Management, Real Estate, or a related field.</li><li>
5&ndash;7 years of relevant professional experience in project coordination, PMO functions, or operational project management.</li><li>
Experience in real estate, property management, or retail operations is preferred.</li><li>
Strong understanding of project management principles including governance, project tracking, risk monitoring, and reporting frameworks.</li><li>
Advanced proficiency in Microsoft Excel and PowerPoint, including preparation of dashboards and executive reports.</li><li>
Excellent English communication skills, both written and spoken.</li><li>
Strong stakeholder management skills with the ability to coordinate across multiple departments.</li><li>
Strong organisational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.</li></ul>
Preferred Skills<ul><li>
Professional certification in Project Management (PMP, PRINCE2, Agile, or equivalent) is an advantage.</li><li>
Familiarity with leasing processes, tenant fit-out activities, and property management operations.</li><li>
Experience supporting executive leadership reporting or COO office initiatives.</li><li>
Experience with data analysis, reporting tools, and dashboard development.</li></ul>
Personal Attributes<ul><li>
Proactive and solution-oriented with a collaborative mindset.</li><li>
Strong attention to detail and commitment to delivering high-quality outputs.</li><li>
Ability to maintain professionalism and confidentiality when supporting executive leadership.</li><li>
Capable of working independently while collaborating effectively within cross-functional teams.</li><li>
Comfortable working in a fast-paced operational environment with multiple priorities.</li></ul></div>

Sr. Specialist, Operations PMO

Explore 1844+ Customer experience senior specialist in Saudi Arabia this April. Find roles across top companies and apply now to boost your career.

1844 customer experience senior specialist jobs In Saudi Arabia

Customer Experience Senior Specialist

Customer Experience Senior Specialist

Business Development Specialist

Senior Procurement Specialist – Fit-Out Projects

Worldwide Regional Account Executive - Healthcare Sales

Business Operations Specialist

Sr. Specialist, Operations PMO