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guest relations supervisor Jobs in Jeddah

guest relations supervisor

customer experience supervisor

Express Food Company

<div>
 <p>
  <strong>
   The Ideal Candidate
  </strong>
 </p>
 <p>
  A proactive, customer-centric professional with strong leadership, communication, and problem-solving skills. The ideal candidate is passionate about delivering exceptional guest experiences, maintaining high service standards, and driving continuous improvement across all customer touchpoints while fostering a culture of hospitality and operational excellence.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us
  </strong>
 </p>
 <p>
  At EFC, you'll be part of a dynamic and growing organization that values customer satisfaction, teamwork, and continuous development. We offer an engaging work environment where you can enhance your leadership capabilities, contribute to meaningful improvements in guest experience, and play a key role in strengthening our brand reputation.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Purpose
  </strong>
 </p>
 <p>
  To ensure the consistent delivery of exceptional customer experiences across all restaurant locations by monitoring service quality, evaluating customer feedback, resolving escalated concerns, and implementing initiatives that enhance customer satisfaction and protect the company's brand image.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Monitor and evaluate customer experience standards across all restaurant branches.
  </li>
  <li>
   Ensure compliance with established service standards, hospitality guidelines, and customer service protocols.
  </li>
  <li>
   Conduct regular restaurant visits, service audits, and customer journey assessments.
  </li>
  <li>
   Manage and resolve escalated customer complaints in a professional and timely manner.
  </li>
  <li>
   Track and analyze customer satisfaction metrics, service KPIs, and performance trends.
  </li>
  <li>
   Identify service gaps and recommend corrective actions to improve guest experience.
  </li>
  <li>
   Collaborate with Operations and Training teams to support customer service development initiatives.
  </li>
  <li>
   Analyze customer feedback from multiple channels and provide actionable recommendations.
  </li>
  <li>
   Prepare and present weekly and monthly customer experience reports to management.
  </li>
  <li>
   Support the implementation of customer engagement and loyalty initiatives.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's degree in business administration, Hospitality Management, Tourism, or a related field.
  </li>
  <li>
   3&ndash;5 years of experience in customer experience, restaurant operations, hospitality, or QSR environments.
  </li>
  <li>
   Previous supervisory or team leadership experience is preferred.
  </li>
  <li>
   Strong communication, interpersonal, and conflict-resolution skills.
  </li>
  <li>
   Customer-focused mindset with excellent analytical and problem-solving abilities.
  </li>
  <li>
   Proficiency in Microsoft Office applications and reporting tools.
  </li>
  <li>
   Good command of both Arabic and English (written and spoken).
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Experience Supervisor

Amazon

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Job summary
 <br/>
 <br/>
 The Facilities Supervisor &ndash; Maintenance, will have a significant impact on customer experience. The Supervisor will have the ability to lead other technicians, design solutions for challenging problems, manage outside contractors, be on call for emergencies, to handle multiple projects and daily activities, and meet tight time lines.
 <br/>
 <br/>
 The Supervisor will develop plans on how to accomplish engineering departmental goals and will be responsible for the leadership/development and coaching of the team through Performance Management.
 <br/>
 <br/>
 This role also leads the technical team in providing both a reactive and pro-active maintenance service on all operational equipment and facilities infrastructure within the Amazon Facility.
 <br/>
 <br/>
 The role has a direct impact on the site, its productivity and operational success. If equipment is not available or performs badly it minimizes the capacity and throughput of the site.
 <br/>
 <br/>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in Electrical/Mechanical/Electronics and Communication/Instrumentation and Controls
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1+ years of conveyors/automation/control systems maintenance experience
   <br/>
   <br/>
  </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 <br/>
 <br/>
 <br/>
 <strong>
  Company
 </strong>
 - Afaq - Warehouse Branch
 <br/>
 <br/>
 Job ID: A3181633
</div>


Facilities Supervisor, Reliability Maintenance Engineering

Americana Restaurants

<p><b>Job Purpose</b></p><p>The Maintenance Technician is responsible for the carrying out Corrective, Reactive and Planned Preventive Maintenance of Assets in all Restaurants, Offices and Commissaries, owned/leased etc. by Americana in KSA. He will have to look after Hard &amp; Soft services for example MEP, Kitchen Equipment, Hood Servicing (Monitoring), Fire Protection Systems (Monitoring) etc. and to ensure all the locations occupied by Americana Group are efficiently maintained in a cost-effective manner and implement Americana Standards &amp; Values.</p><p><b>Essential Skillsets/Prerequisites</b></p><ul><li>Proven experience as a Kitchen Equipment Technician or similar role in a commercial kitchen environment, preferably with <b>previous experience in QSR</b> or Hotel industry</li><li>Extensive knowledge of various types of kitchen equipment, including <b>fryers, ovens, broilers, grills, refrigerators, dishwashers, and ventilation systems</b>, and their components, functions, and maintenance requirements</li></ul><p><b>Key Responsibilities</b></p><ul><li><b>Reactive Complaint / PPM: </b>Response Time: As per SLA (4, 12, 72 etc hours). Spares Gathering: within 24 hours. Work Quality: As per Americana Standard. Monitoring PO Jobs: As per PO terms, Mall/Brand Coordination.</li><li><b>Planned Preventive Maintenance: </b>Monitor (external vendor) and/or perform Planned Preventive Maintenance.</li><li><b>Corrective Maintenance: </b>Visit each store at least once monthly and conduced store inspection.</li><li><b>Cost Saving: </b>Minimize the jobs from External Vendors by rectifying them himself. Ensure the spares are not replaced unless necessary. Advises supervisor regarding major repairs / changes required.</li><li><b>Growth and Customer Focus:</b> Work towards improving customer satisfaction on daily tasks</li><li><b>Personal Growth</b>: Improve skills &amp; efficiency by attending courses.</li></ul><p><b>Qualification &amp; Experience</b></p><p><b>Education</b>:</p><ul><li>Technical Diploma preferred</li></ul><p><b>Experience:</b></p><ul><li>2-5 years in restaurant and general maintenance</li><li>Strong hands-on experience on Kitchen Equipment and MEP, plus have a very good knowledge of KSA market in terms of parts availability, authority regulations, malls/landlord requirements</li></ul><p><b>Skills and Abilities:</b></p><ul><li>IT Skills: Good knowledge of using Field Management System, MS Office skills and able to use phone / computer</li><li>Language Skills: Must be able to Communicate in English, Arabic is a plus, good written and oral capabilities</li><li>Valid KSA driving license</li></ul><p>Job Type: Full-time</p><p>Pay: ﷼5,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you currently residing in KSA?</li><li>Do you have a valid 4-wheeler KSA driving license?</li><li>Do you have Kitchen equipment maintenance experience?</li><li>We are offering SAR 5000 per month salary + Medical Insurance + Air Ticket Allowance every 2 years. Are you comfortable with this compensation package?</li></ul><p>Work Location: In person</p>

Kitchen Equipment Technician

Hikma Pharmaceuticals

<div>
 Job description:
 <br/>
 <br/>
 <p>
  <strong>
   Location:
  </strong>
  Saudi Arabia, Jeddah
 </p>
 <p>
  <strong>
   Job Type:
  </strong>
  Full-time
 </p>
 <p>
  <strong>
   Hashtag:
  </strong>
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   About Us:
  </strong>
 </p>
 <p>
  For over 45 years, Hikma Pharmaceuticals has been putting better health within reach, every day, by creating high-quality medicines and making them accessible to those who need them. We are helping to shape a healthier world that enriches all our communities, and our global team of 9,500+ empowered employees are central to this mission.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  As a trusted and reliable partner of over 800 high-quality generics, specialty and branded pharmaceutical products, we are driven to improve access to medicine. Through our 29 manufacturing plants, 9 R&amp;D centers across the MENA, North America and Europe, our footprint allows us to play a critical role in serving patients.&nbsp;
 </p>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  <strong>
   Description:
  </strong>
 </p>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  We are looking for a talented
  <strong>
   Medical Representative
  </strong>
  to join us. At Hikma you&rsquo;ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We&rsquo;re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  If you want to be part of a team that cares about impact, this is the place for you.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Review updated and detailed records of sales targets and activities as well as assessing performance and achieved goals
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <ul>
  <li>
   Develop adequate relations, organize appointments and events with Hikma customers (doctor, pharmacists, and hospital medical teams, &hellip;etc.) to inform and convince them to prescribe / dispense / use our products to meet given sales targets
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <ul>
  <li>
   Increase the awareness of Hikma products through continuous learning and sharing of information with healthcare providers
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <ul>
  <li>
   Obtain latest information about Doctors, Pharmacists, Hospitals&hellip;etc. and prospecting new customers to maintain efficient customer lists
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <ul>
  <li>
   Ensure proper product availability, territory coverage, reporting &amp; feedback and Monitoring competitor activity and competitors' products
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <ul>
  <li>
   Follow up on and reviewing Hikma products&rsquo; performance within the market through clients responses and other indicators anticipating new market opportunities
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <ul>
  <li>
   Prepare timely planning, feedback and sales documentation/sales reporting to the supervisor/manager as per request and prior agreement to ensure optimum territory coverage
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <ul>
  <li>
   Ensure timely compliant behavior in correspondence to company rules and regulations
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  We are looking for candidates whose experience and skills align closely with the qualifications outlined below:
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   Education
  </strong>
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  B.S. in pharmacy.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   Experience
  </strong>
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  0 - 2 years of related experience
 </p>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  <strong>
   Learn more about Hikma in KSA
  </strong>
  <strong>
   hikma-ksa-factsheet-aug-2025-en.pdf
  </strong>
 </p>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  &nbsp;
 </p>
</div>


Medical Representative - Jeddah

Hikma

<p></p><div><div><div><div><div><div><div>Description:
<div><b>Location:</b> Saudi Arabia, Jeddah</div>
<div><b>
Job Type:</b> Full-time</div>
<div><b>
Hashtag:</b> #LI-NA1</div><br>
<div></div>
<div><b>
About Us:</b></div>
<div>
For over 45 years, Hikma Pharmaceuticals has been putting better health within reach, every day, by creating high-quality medicines and making them accessible to those who need them. We are helping to shape a healthier world that enriches all our communities, and our global team of 9,500+ empowered employees are central to this mission.</div><br>
<div>
</div><div>As a trusted and reliable partner of over 800 high-quality generics, specialty and branded pharmaceutical products, we are driven to improve access to medicine. Through our 29 manufacturing plants, 9 R&amp;D centers across the MENA, North America and Europe, our footprint allows us to play a critical role in serving patients.</div><br>
<div><b>
</b></div><div><b>Description:</b></div><br>
<div></div>
<div>
We are looking for a talented <b>Medical Representative </b>to join us. At Hikma you&rsquo;ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We&rsquo;re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.</div><br>
<div></div>
<div>
If you want to be part of a team that cares about impact, this is the place for you.</div><br>
<div></div>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Review updated and detailed records of sales targets and activities as well as assessing performance and achieved goals</li></ul><br>
<div></div>
<ul>
<li>Develop adequate relations, organize appointments and events with Hikma customers (doctor, pharmacists, and hospital medical teams, &hellip;etc.) to inform and convince them to prescribe / dispense / use our products to meet given sales targets</li></ul><br>
<div></div>
<ul>
<li>Increase the awareness of Hikma products through continuous learning and sharing of information with healthcare providers</li></ul><br>
<div></div>
<ul>
<li>Obtain latest information about Doctors, Pharmacists, Hospitals&hellip;etc. and prospecting new customers to maintain efficient customer lists</li></ul><br>
<div></div>
<ul>
<li>Ensure proper product availability, territory coverage, reporting &amp; feedback and Monitoring competitor activity and competitors' products</li></ul><br>
<div></div>
<ul>
<li>Follow up on and reviewing Hikma products&rsquo; performance within the market through clients responses and other indicators anticipating new market opportunities</li></ul><br>
<div></div>
<ul>
<li>Prepare timely planning, feedback and sales documentation/sales reporting to the supervisor/manager as per request and prior agreement to ensure optimum territory coverage</li></ul><br>
<div></div>
<ul>
<li>Ensure timely compliant behavior in correspondence to company rules and regulations</li></ul><br>
<div></div>
<div><b>
Qualifications:</b></div><br>
<div></div>
<div>
We are looking for candidates whose experience and skills align closely with the qualifications outlined below:</div><br>
<div></div>
<div><b>
Education</b></div><br>
<div></div>
<div>
B.S. in pharmacy.</div><br>
<div></div>
<div><b>
Experience</b></div><br>
<div></div>
<div>
0 - 2 years of related experience</div><br>
<div></div>
<div><b>
Learn more about Hikma in KSA </b><b>hikma-ksa-factsheet-aug-2025-en.pdf</b></div><br>
<div></div>
</div></div></div></div><div><div><div><div>Location:
Jeddah, SA, 11564</div></div></div></div></div></div></div><p></p>

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26067799<br>
<b>Job Category</b>Food and Beverage &amp; Culinary<br>
<b>Location</b>3243 Al Salam Street, Jeddah, Saudi Arabia, Saudi Arabia, 23613<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<br>
<p></p><div><div><p><b>JOB SUMMARY</b></p><p><br>
</p><p>Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Assisting in Management of Restaurant Team</b></p>
<ul><li>Handles employee questions and concerns.</li></ul>
<ul><li>Monitors employees to ensure performance expectations are met.</li></ul>
<ul><li>Provides feedback to employees based on observation of service behaviors.</li></ul>
<ul><li>Assists in supervising daily shift operations.</li></ul>
<ul><li>Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.</li></ul>
<ul><li>Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.</li></ul><p><br>
</p><p><b>Conducting Day-to-Day Restaurant Operations</b></p>
<ul><li>Ensures all employees have proper supplies, equipment and uniforms.</li></ul>
<ul><li>Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.</li></ul>
<ul><li>Ensures compliance with all restaurant policies, standards and procedures.</li></ul>
<ul><li>Monitors alcohol beverage service in compliance with local laws.</li></ul>
<ul><li>Manages to achieve or exceed budgeted goals.</li></ul>
<ul><li>Performs all duties of restaurant employees and related departments as necessary.</li></ul>
<ul><li>Opens and closes restaurant shifts.</li></ul><p><br>
</p><p><b>Providing Exceptional Customer Service</b></p>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Encourages employees to provide excellent customer service within guidelines.</li></ul>
<ul><li>Handles guest problems and complaints, seeking assistance from supervisor as necessary.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Assists in the review of comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Meets and greets guests.</li></ul><p><br>
</p><p><b>Conducting Human Resource Activities</b></p>
<ul><li>Supervises on-going training initiatives.</li></ul>
<ul><li>Uses all available on the job training tools for employees.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position.</li></ul>
<ul><li>Coaches and counsels employees regarding performance on an on-going basis.</li></ul><p><br>
</p><p><b>Additional Responsibilities</b></p>
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Assists servers and hosts on the floor during meal periods and high demand times.</li></ul>
<ul><li>Recognizes good quality products and presentations.</li></ul>
<ul><li>Supervises daily shift operations in absence of Restaurant Manager.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don&rsquo;t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what&rsquo;s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Assistant Outlets Manager

TAMKEEN

<p><b>Female Cleaner (Hospital &ndash; Jeddah)Job Summary:</b></p><p>The Female Cleaner is responsible for maintaining a clean, safe, and hygienic environment within hospital premises in Jeddah, ensuring compliance with health and safety standards.</p><p><b>Key Responsibilities:</b></p><ul><li>Clean and sanitize patient rooms, corridors, restrooms, and common areas.</li><li>Ensure proper handling and disposal of waste according to hospital regulations.</li><li>Maintain cleanliness of floors, surfaces, and medical areas using appropriate cleaning materials.</li><li>Follow infection control procedures and hygiene standards at all times.</li><li>Report any maintenance issues or safety hazards to the supervisor.</li><li>Replenish cleaning supplies and ensure equipment is properly maintained.</li></ul><p><b>Working Conditions &amp; Benefits:</b></p><ul><li>Location: Jeddah (Hospital Environment)</li><li>Working Hours: 12 hours per day</li><li>Working Days: 29 days per month</li><li>Salary: From 1,400 SAR to 1,600 SAR depends on experience</li><li>One duty meal provided daily</li><li>Accommodation and transportation provided by the company</li></ul><p><b>Requirements:</b></p><ul><li>Previous cleaning experience (preferably in hospitals or similar environments).</li><li>Ability to work long hours and handle physically demanding tasks.</li><li>Commitment to cleanliness, hygiene, and safety standards.</li></ul><p>Good discipline and reliability.</p><p>الراتب المدفوع: ﷼١٤٫٠٠&nbsp;لكل شهر</p><p>موقع العمل: بشكل شخصي</p>

Female Cleaner

Explore 98+ Customer experience supervisor in Jeddah this June. Find roles across top companies and apply now to boost your career.

98 customer experience supervisor jobs In Jeddah

Customer Experience Supervisor

Facilities Supervisor, Reliability Maintenance Engineering

Kitchen Equipment Technician

Medical Representative - Jeddah

Medical Representative - Jeddah

Assistant Outlets Manager

Female Cleaner