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guest relations supervisor

Marriott International

<div>Additional Information 
Job Number26060863 
Job CategoryRooms &amp; Guest Services Operations 
Location3243 Al Salam Street, Jeddah, Saudi Arabia, Saudi Arabia, 23613 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don&rsquo;t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what&rsquo;s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Relations Supervisor

PULLMAN

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
<ul><li>
Operate Maintain, Repairs and does necessary adjustment for all electrical equipment and systems including Fire Alarm, Motor Control Centers electrical interconnectivity with 3rd party systems.</li><li>
Assist Fire Alarm contractors on scheduled maintenance and briefs them on the condition of the equipment.</li><li>
Ensures of sufficient stock of spare parts available for the electrical equipment and thoroughly checks the purchased materials for their quality.</li><li>
Executes energy saving measures and helps the department to reduce the energy cost.</li><li>
Carryout daily checks on Lighting control, Power system, Electrical service rooms (MV/ LV), Energy Meters, Transformer Rooms, Fire Pump Rooms, Room Management System, Water Tank systems, BMS system ensuring and all set parameters as desired for intended operation.</li><li>
Familiarizes himself with total layout of the building and estate regarding safety aspects such as isolation points, etc.</li><li>
Performs preventive maintenance work on for the electrical equipment and maintains service / history reports.</li><li>
Attends to repair and maintain Electrical Service System</li><li>
Advises improvements to the present system in order to optimize the operating efficiency and economy of the said system.</li><li>
Assists supervisor to prepare spare parts lists for the electrical equipment</li><li>
Attends to repair and maintain general mechanical systems.</li><li>
Participates in the Hotel Energy Conservation Program.</li><li>
Ensures that the plant room, workshop and related areas are kept in clean and tidy condition.</li><li>
Also to do breakdown service in guest rooms,</li><li>
Servicing and maintenance of public area electrical equipments.</li><li>
Carries out occasional repair work as required, following specifications and handles any unexpected problems</li><li>
Prevents problems from occurring in the hotel's technical installations</li><li>
Follows the preventive maintenance program.</li><li>
To assist in carrying out monthly inventory of operating equipment.</li><li>
To carry out any other reasonable duties and responsibilities as assigned.</li><li>
To undertake Duties of the Electrical Technician as per the Engineer Duty Roster</li></ul></div>

Asst. Electric Supervisor

<div>Additional Information 
Job Number26060875 
Job CategoryRooms &amp; Guest Services Operations 
Location3243 Al Salam Street, Jeddah, Saudi Arabia, Saudi Arabia, 23613 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. 
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don&rsquo;t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what&rsquo;s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Telephone Operator - AYS

<div>Additional Information 
Job Number26060862 
Job CategoryRooms &amp; Guest Services Operations 
Location3243 Al Salam Street, Jeddah, Saudi Arabia, Saudi Arabia, 23613 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. 
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests&rsquo; service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don&rsquo;t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what&rsquo;s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Front Desk Supervisor

Raffles

<div>Company Description 
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah. 
Job Description 
We are seeking an experienced and dynamic Reservation Manager to lead our reservations department in Jeddah, Saudi Arabia. In this pivotal role, you will oversee all reservation operations, manage a team of reservation professionals, and drive revenue optimization while maintaining exceptional guest satisfaction. As Reservation Manager, you will be responsible for ensuring seamless booking experiences, implementing best practices, and fostering a collaborative environment that prioritizes both operational excellence and customer delight.<ul><li>
Lead, mentor, and supervise the reservations team, providing guidance, training, and performance feedback to ensure consistent service excellence and professional development</li><li>
Oversee the processing of all reservation requests through multiple channels (phone, GDS/CRS, internet platforms) and ensure timely confirmation, modification, or cancellation communications within established timeframes</li><li>
Manage daily correspondence prioritization and ensure all reservation inquiries are processed according to company standards and quality benchmarks</li><li>
Monitor and analyze reservation data and trends to identify opportunities for revenue optimization and implement strategic pricing and promotional initiatives</li><li>
Ensure accuracy and completeness of guest information, special requests, and stay details for upcoming arrivals, coordinating with front desk and housekeeping teams</li><li>
Develop and maintain strong relationships with regular guests and corporate clients, personalizing interactions and building loyalty through exceptional service</li><li>
Address guest complaints and reservation discrepancies with empathy and decisiveness, escalating complex issues appropriately while maintaining transparency</li><li>
Promote hotel services, facilities, and current promotions effectively, utilizing consultative selling techniques to maximize room yield and guest satisfaction</li><li>
Maintain comprehensive knowledge of hotel offerings, ACCOR Group promotions, and competitive positioning to provide accurate information and strategic recommendations</li><li>
Coordinate with the Front Desk, Credit Manager, and other departments regarding same-day reservations, payment arrangements, and guest extensions</li><li>
Implement and maintain organized filing systems for all reservation correspondence, ensuring easy retrieval and compliance with record-keeping standards</li><li>
Monitor team performance metrics, occupancy rates, and reservation conversion rates, providing regular reports and actionable insights to management</li><li>
Stay current with industry trends, reservation technologies, and best practices, recommending process improvements and system enhancements</li><li>
Perform additional duties and special projects as assigned by senior management to support organizational goals</li></ul> 

Qualifications 
**Required Skills:**<ul><li>
Exceptional interpersonal and communication skills with the ability to build rapport with guests, team members, and cross-functional departments</li><li>
Strong sales acumen and consultative selling abilities to maximize revenue and upsell opportunities</li><li>
Advanced organizational and time management skills with meticulous attention to detail and quality</li><li>
Proficiency in analyzing data and metrics to drive decision-making and performance improvements</li><li>
Problem-solving and conflict resolution expertise with a customer-centric approach</li><li>
Leadership and team management capabilities with the ability to motivate and develop staff</li><li>
Self-confidence and assertiveness balanced with empathy and emotional intelligence</li><li>
Excellent presentation and written communication skills</li></ul>
**Required Experience:**<ul><li>
Minimum 3-5 years of progressive experience in hotel reservations or hospitality operations, with at least 2 years in a supervisory or management capacity</li><li>
Demonstrated expertise in managing reservation systems, GDS (Global Distribution System), and CRS (Central Reservation System) platforms</li><li>
Proven track record of handling high-volume reservation inquiries and maintaining service quality standards</li><li>
Experience in revenue management, yield optimization, and strategic pricing initiatives</li><li>
Strong background in guest complaint resolution and service recovery</li></ul>
**Required Tools &amp; Systems:**<ul><li>
Proficiency with GDS/CRS reservation platforms and hotel management systems</li><li>
Competency with internet-based reservation systems and booking engines</li><li>
Proficiency in Microsoft Office Suite and data analysis tools</li><li>
Familiarity with hotel property management systems (PMS)</li></ul>
**Preferred Qualifications:**<ul><li>
Hospitality management certification or relevant training in hotel operations</li><li>
Experience with ACCOR Group properties or similar international hotel chains</li><li>
Multilingual capabilities, particularly Arabic language proficiency</li><li>
Knowledge of Saudi Arabian hospitality standards and cultural practices</li><li>
Experience in training and onboarding reservation staff</li></ul>
**Domain Expertise:**<ul><li>
Comprehensive understanding of hotel operations, reservation procedures, and guest service protocols</li><li>
Knowledge of hotel promotions, packages, and revenue management strategies</li><li>
Familiarity with credit management and financial procedures in hospitality settings</li><li>
Understanding of industry standards and best practices in reservation management</li></ul> 

Additional Information 
<ul><li>
Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.</li></ul></div>

Reservation Manager (Saudi National Only)

DotIT Corporate Solutions

Job SummaryDotIT Corporate Solutions is seeking an experienced and relationship-focused Senior Customer Relations Manager to oversee customer engagement operations, client support initiatives, and service quality management across the organization.This role is ideal for a professional who enjoys building strong customer relationships, improving service delivery processes, and leading customer-focused operational initiatives in a fast-paced business and technology environment. The successful candidate will play a key role in strengthening customer satisfaction, supporting operational efficiency, and maintaining long-term client partnerships.We are looking for a proactive and organized leader with strong communication skills, customer service management experience, and a passion for delivering exceptional client experiences.What You'll Do<ul><li>Oversee daily customer relations and client support operations</li><li>Manage customer engagement activities and relationship management initiatives</li><li>Support service quality improvement and customer satisfaction programs</li><li>Handle escalated customer concerns and ensure timely issue resolution</li><li>Collaborate with internal departments to maintain efficient service delivery standards</li><li>Monitor customer feedback and identify opportunities to improve client experience</li><li>Prepare operational reports, customer insights, and performance updates for leadership</li><li>Support onboarding, coaching, and operational training activities for customer support teams</li><li>Maintain accurate records of customer interactions and operational activities</li><li>Improve operational procedures related to customer support and engagement workflows</li><li>Coordinate communication between clients and internal operational teams</li><li>Support continuous improvement initiatives related to customer experience and service delivery</li></ul>Requirements<ul><li>5+ years of experience in customer relations, customer engagement, client services, account management, or customer support leadership</li><li>Previous supervisory or management experience preferred</li><li>Strong communication and relationship management skills</li><li>Excellent organizational and multitasking abilities</li><li>Experience managing customer-facing workflows and operational support activities</li><li>Strong problem-solving and leadership capabilities</li><li>Ability to manage multiple priorities and deadlines effectively</li><li>Professional and customer-focused approach to operational leadership</li><li>Experience with CRM systems, reporting tools, and customer support platforms preferred</li><li>Degree or diploma in Business Administration, Communications, Customer Service, or related field preferred</li></ul>Why Work With UsAt DotIT Corporate Solutions, we believe strong customer relationships are essential to long-term business success. We provide a collaborative and professional environment where employees are encouraged to contribute ideas, strengthen operational processes, and continue developing their careers.Our organization values professionalism, teamwork, customer satisfaction, and operational excellence. You will have the opportunity to lead meaningful customer engagement initiatives while working alongside experienced professionals in a growing business environment.الراتب المدفوع: ﷼١٦٬٥٠٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Senior Customer Relations Manager

Pixaloo Solution

Pixaloo Solution is looking for a proactive and organized HR Coordinator to support our growing team in Saudi Arabia. This is an excellent opportunity for someone who enjoys working with people, managing HR operations, and helping create a positive employee experience.We offer a supportive work environment, career growth opportunities, competitive compensation, and a collaborative culture where your contributions are valued from day one.Salary and Benefits<ul><li>Competitive salary package</li><li>Paid annual leave and public holidays</li><li>Health insurance coverage</li><li>Career development and training opportunities</li><li>Supportive and professional work environment</li><li>Stable full-time schedule</li><li>Opportunities for internal growth and advancement</li></ul>Schedule<ul><li>Full-time position</li><li>Standard business working hours</li><li>Monday to Friday schedule may apply based on business needs</li></ul>Key Responsibilities<ul><li>Coordinate daily HR operations and administrative activities</li><li>Support recruitment, onboarding, and employee documentation</li><li>Maintain accurate employee records and HR databases</li><li>Assist with attendance, leave tracking, and payroll coordination</li><li>Respond to employee HR-related questions and requests</li><li>Help organize training sessions and employee engagement activities</li><li>Ensure HR policies and procedures are followed</li><li>Prepare HR reports, letters, and internal communications</li><li>Coordinate interviews and schedule meetings with candidates</li><li>Support performance management and employee relations processes</li></ul>Skills for HR Coordinator Roles<ul><li>HR administration</li><li>Recruitment and onboarding</li><li>Employee relations</li><li>Payroll support</li><li>HRIS and HR software knowledge</li><li>Communication skills</li><li>Organizational skills</li><li>Microsoft Office proficiency</li><li>Time management</li><li>Attention to detail</li><li>Data entry and record management</li><li>Problem-solving abilities</li><li>Confidentiality and professionalism</li><li>Multitasking in fast-paced environments</li></ul>Requirements<ul><li>Previous experience in HR, administration, or coordination roles preferred</li><li>Strong communication and interpersonal skills</li><li>Good organizational and multitasking abilities</li><li>Comfortable using Microsoft Office and HR systems</li><li>Ability to handle confidential information professionally</li><li>Positive attitude and team-oriented mindset</li><li>Bachelor&rsquo;s degree or relevant experience is an advantage</li></ul>About the CompanyPixaloo Solution is committed to delivering innovative business solutions while building a workplace where employees can grow professionally and personally. We believe in collaboration, continuous improvement, and creating opportunities for talented individuals to succeed.Why Work With Us<ul><li>Be part of a growing and supportive company</li><li>Gain valuable HR experience and career progression opportunities</li><li>Work in a collaborative and respectful environment</li><li>Develop your professional skills with ongoing learning opportunities</li><li>Join a company that values employee contributions and teamwork</li></ul>الراتب المدفوع: ﷼٧٢٬٠٠٠٫٠٠&nbsp;لكل عامموقع العمل: بشكل شخصي

HR Coordinator

Explore 17+ Guest relations supervisor in Jeddah this June. Find roles across top companies and apply now to boost your career.