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Jobs via eFinancialCareers

Join to apply for the Customer Success Manager role at Jobs via eFinancialCareersJoin to apply for the Customer Success Manager role at Jobs via eFinancialCareersGet AI-powered advice on this job and more exclusive features.Location: Dubai, UAE Department: Customer Success Type: Full-time LSEG is seeking a Customer Success Manager to support post-sales engagement and ensure clients derive maximum value from our solutions. This role is central to driving customer satisfaction, retention, and long-term partnership by aligning our products with clients' business goals. About The Role The Customer Success Manager is responsible for guiding clients through the adoption of LSEG's financial data and technology solutions. This includes delivering tailored training, interpreting usage data to identify risks or opportunities, and collaborating with internal teams to ensure client needs are met. The role requires a strong understanding of financial markets and the ability to translate product capabilities into meaningful outcomes for clients. Key Responsibilities <ul><li>Deliver customized engagements such as training sessions, workshops, and webinars to support product adoption.</li><li>Analyze usage trends to identify at-risk accounts and recommend strategies to improve engagement.</li><li>Act as a liaison between clients and internal teams, ensuring feedback is shared and commitments are fulfilled.</li><li>Collaborate with Account Managers to support retention strategies and identify opportunities for growth.</li><li>Maintain a high level of client interaction, with a focus on building long-term relationships </li></ul>What We're Looking For <ul><li>Solid understanding of cross-asset financial markets and client workflows.</li><li>Experience in Asset Management, Wealth Management, or Investment Banking.</li><li>Proficiency in tools such as Excel and financial modeling platforms; familiarity with trading floor technologies is a plus.</li><li>Strong communication and problem-solving skills, with a background in client-facing roles.</li><li>A degree or equivalent experience is required; professional certifications (e.g., CFA, MBA, FRM) are advantageous. </li></ul>Inclusion and Accessibility LSEG is an equal opportunity employer. We are committed to fostering an inclusive workplace where everyone feels valued. If you require accommodations during the application or interview process, please let us know. We are happy to support your needs. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li></ul>Referrals increase your chances of interviewing at Jobs via eFinancialCareers by 2x Sign in to set job alerts for "Customer Success Manager" roles. Customer Success Manager - Premium Services Customer Experience Manager-Design - Customer Service - UAE Senior Customer Success Manager (Travel Industry experience required) Dubai, Dubai, United Arab Emirates 20 hours ago Corporate Customer Service Manager ( UAE National ) Dubai, Dubai, United Arab Emirates 11 hours ago Assistant Manager - Marketing (F&B and Wellness) - Jumeirah Zabeel Saray We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Success Manager

Netcracker

We re seeking a strategic and forward-thinking Technical Lead for the Customer Security team in the Global Security Organization. This role is expected to enable and support the managed service operations in fulfilling contractual and compliance requirements and by managing the target level of cyber resilience and security for the assigned account(s). You will join a diverse and collaborative leadership team that works together to guide Netcracker s management of cyber and information security risks across the company and support compliance with evolving technology regulations and standards.
As an individual contributor, you are expected to:
<ul>
<li>Be a trusted and competent advisor &amp; Point of Contact to assigned accounts and managed services teams</li>
<li>Ensure production environments are operated securely</li>
<li>Maintain thorough and detailed knowledge of relevant industry practices &amp; customer requirements, including cloud security</li>
<li>Perform security risk reviews for production environments, managed services processes and planned changes</li>
<li>Coordinate security risk remediation effort</li>
<li>Advise on access management, incident response, vulnerability management and data obfuscation efforts</li>
<li>Support account teams with any and all security related matters</li>
</ul>
What skills and experience will you need for this role? 
<ul>
<li>Proven Leadership: 5+ years of experience in cybersecurity</li>
<li>Deep Expertise:</li>
<li>Mastery of cybersecurity principles, methodologies, models and concepts of securing enterprise graded production systems</li>
<li>Understanding of security baselines for major vendors Azure, AWS, Oracle, RedHat, Windows</li>
<li>Understanding of security models and concepts, including cloud</li>
<li>Understanding of key ITIL processes</li>
<li>Experience working across full lifecycle of a project from requirement gathering to operations</li>
<li>Compelling Communication: Strong ability to inspire and engage diverse audiences through powerful storytelling and clear, strategic communication.</li>
<li>Strategic Thinking: Exceptional problem-solving skills and a strategic mindset that anticipates future trends and challenges.</li>
<li>Collaborative Spirit: Experience building strong relationships and driving cross-functional initiatives that elevate the entire organization.</li>
</ul>

Customer Security Manager

Alshaya Group

The below Key Performance Areas include but are not limited to:Lead and develop a high-performing team through succession planning, talent development, and structured performance management to ensure exceptional customer service.Stay current with fashion trends and styling techniques to enhance product offerings and proper customer engagement.Collaborate with the Store Manager to set and achieve sales and profit goals by delivering outstanding customer experience and Monitoring Service KPIs.Regularly update online platforms, such as Google Business profiles, to showcase the latest trends and campaigns, driving increased store traffic.Investigating and resolving complex customer concerns promptly, fostering customer satisfaction and loyalty.Motivate and lead staff to consistently provide the highest level of customer service, aligning with company standards and policies, while ensuring compliance with legal requirements and Alshaya H&amp;M standards.Promoting loyalty programs, enhancing the process of enrolling new members, loyalty transaction linkage and rewards redemptions to enhance customer retention.Knowledge:Conflict managementTrainingCustomer first mindsetExperience:Experience in managing or supervising people in a similarly fast-paced setting, confident to deal with the many different challenges each day. Experience in providing customer service supportSkills:Excellent communication skills and the ability to lead, train and develop a team5 years  experience in Customer Service, with at least 2 years in a managerial positionCustomer service orientation, strong customer-facing and communication skillsIndependent and proactive with a positive attitude and strong ability to take ownershipDetail-oriented and process-focused and strong at quantitative/qualitative analysisExcellent written and spoken communication skills in Arabic and EnglishHighly organized and able to structure and execute multiple processes simultaneouslyComfortable with quick changes, novel issue resolution, and ambiguityPassion for fast-paced fashion retail is a plusAwareness of the industry s latest Fashion trends

Customer Experience Manager

Alaan

About the role As a Customer Success Manager at Alaan, you will be the strategic link between our company and a diverse portfolio of high-value clients, working proactively to help them achieve success through our platform. You ll serve as a trusted advisor, managing client relationships from onboarding to long-term partnership, ensuring their goals are met, and enhancing their experience with our product. Your expertise will drive client satisfaction, loyalty, and growth in a fast-paced, start-up environment. What you'll do <ul> <li>Account Management - Successfully manage a portfolio of customers and prioritize amidst multiple competing priorities, escalations, and deadlines.</li> <li>Continuous Learning and Development - Develop a deep understanding of a client s business, brand, industry, and its consumers. Apply domain/technical knowledge of the platform, best practices, and customer insights to remove blockers and proactively support customers.</li> <li>Vigilance and Awareness - Proactively track accounts to identify early warning signs of churn risk, establish internal action plans to address customer concerns and work proactively to eliminate that risk.</li> <li>Product Development - Act as an advocate for the client and bring back structured requests or feedback to the Product team and work with the product team to be one of the key contributors to define client requirements, features and improvements.</li> <li>A Constant Air of Improvement - Establish and improve service procedures, policies and standards through best practices while keeping accurate records and document customer service actions and discussions.</li> <li>Ownership - Take responsibility for positively building client relationships over time as their go-to trusted advisor.</li> </ul> What we are looking for <ul> <li>3+ years of proven successful experience as a Customer Success Manager in B2B SaaS / analytics.</li> <li>Proven track record - Of high-value solution client success experiences with enterprise clients from a range of industries. Experience in supporting long term, recurring revenue programs or equivalent.</li> <li>Ownership - Ability to multi-task and independently handle tasks without any follow-ups.</li> <li>Problem Solver You are a natural problem solver and trusted adviser to clients, never shy of presenting a point of view to deliver on client objectives. Ability to negotiate with win-win outcomes.</li> <li>Passion for Business Optimization You have an interest in new technologies and in the power of data and insights as foundations for business growth. You also have a working knowledge of customer service software, databases and tools.</li> <li>Cognitive Intelligence You can think on your feet, seeing all the angles to best position our platform to best fit a client s needs.</li> <li>Client Empathy You ll be building deep, trusting relationships.</li> <li>Communication Skills - Excellent verbal, written, and presentation skills in English.</li> <li>Positivity You ve got the charisma, but not the ego, to make a good impression with a collaborative mindset.</li> <li>Curiosity - You re interested in learning more about the industry and show an outstanding curiosity towards the client base.</li> <li>Start-up Attitude You re comfortable in a rapidly changing environment, working with limited resources, and delivering high-quality work at the speed which is necessary for successful business growth.</li> <li>Knowledge - Accounting and Finance processes is a strong plus.</li> </ul> <ul> </ul>

Gargash Group

<div>
 
 The Customer Journey Manager is responsible for overseeing and improving the entire customer journey, from initial awareness through post-purchase engagement. This job is responsible to manages the strategic design, implementation, and optimisation of customer experience programs and initiatives across all customer engagement channels that ensure a best-in-class customer experience.
 
 
 
 
 
 
 KEY DUTIES &amp; RESPONSIBILITIES
 
 
 <ul>
 <li>
 Collaborate with cross-functional teams to map the customer journey, identifying key touchpoints, pain points, and opportunities for improvement.
 </li>
 <li>
 Develop and refine customer personas to better understand the diverse needs and preferences of our customer base.
 </li>
 <li>
 Plan, design, and oversee the Initiation and implementation of an overarching group loyalty strategy to increase customer engagement, boost retention, drive cross-selling/upselling opportunities and maximise sales.
 </li>
 <li>
 Perform in-depth target audience research and execute data-driven customer segmentation to ensure our loyalty program is customized according to each audience segment.
 </li>
 <li>
 Map Customer Journey by business and define and implement standards/procedures.
 </li>
 <li>
 Direct activities to research best practices, establish metrics, and collect and analyse customer data and feedback.
 </li>
 <li>
 Conduct surveys across group verticals to gather information on the customer experience and provide strategies to enhance it.
 </li>
 <li>
 Communicate a customer experience vision and defined goals to stakeholders that drive a consistent end-to-end customer experience across the organisation.
 </li>
 <li>
 Collect and analyse customer feedback and data to gain insights into customer behaviour and preferences.
 </li>
 <li>
 Create and manage customer segments to enable personalised engagement and targeted marketing efforts.
 </li>
 <li>
 Work closely with marketing, sales, product development, and customer support teams to ensure a cohesive and exceptional customer journey.
 </li>
 <li>
 Create and manage communication strategies that nurture customer relationships, including onboarding, upselling, and retention campaigns.
 </li>
 <li>
 Develop and execute retention strategies to reduce churn and increase customer lifetime value.
 </li>
 <li>
 Utilise customer relationship management (CRM) tools in coordinating and monitoring customer experience operations.
 </li>
 <li>
 Lead the design and implementation of customer experience initiatives/projects with the objective to continually improve the group&rsquo;s Net Promoter Score.
 </li>
 <li>
 Mentor and provide professional development opportunities for junior team members.
 </li>
 <li>
 Uphold company values throughout business practices and use sound judgment in decision making.
 </li>
 <li>
 Any other additional duties as may be required by management based on needs of the business.
 </li>
 </ul>
 
 
 
 
 
 WORK EXPERIENCE
 
 
 <ul>
 <li>
 A minimum of 5 to 7 years in related field.
 </li>
 <li>
 Proven experience in customer journey management, CRM, or related roles.
 </li>
 </ul>
 
 
 
 
 
 EDUCATIONAL QUALIFICATION
 
 
 <ul>
 <li>
 Relevant bachelor&rsquo;s degree in related field.
 </li>
 <li>
 Master&rsquo;s degree is an added advantage.
 </li>
 </ul>
 
 
 
 
 
 SKILLS/BEHAVIOR ATTRIBUTES
 
 
 <ul>
 <li>
 Strong strategic thinking and problem-solving abilities.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Leadership and team management experience.
 </li>
 <li>
 Proficiency with CRM software, marketing automation tools, and data analysis.
 </li>
 <li>
 Familiarity with industry best practices and trends in customer journey management.
 </li>
 </ul>
 
 
</div>

Customer Journey Manager

SCS Capital Financial Group

Smart Capitals Financial Services L.L.C. is a dynamic financial solutions firm based in Dubai, UAE. We are committed to helping both corporates and individuals overcome their financial challenges by offering expert services in Fundraising, Debt Collection, Loans &amp; Overdues Bankruptcy, and Financing Brokerage. As we expand our reach, we need a Customer Acquisition Manager to help communicate our dedication to providing full-time support and achieving guaranteed outcomes.Job description:Roles &amp; Responsibilities:Lead Generation &amp; Outreach<ul><li>Identify and approach prospective clients through various channels including networking, referrals, digital marketing, and partnerships.</li><li>Develop strategic acquisition campaigns targeting SMEs, project developers, and high-potential individuals in need of financing.</li></ul>Client Onboarding &amp; Relationship Building<ul><li>Qualify leads and assess client readiness for funding applications.</li><li>Guide clients through the onboarding process, ensuring accurate documentation and clear communication of required steps</li><li>Build strong relationships with clients to foster trust and long-term engagement.</li></ul>Liaison Between Clients &amp; Investors<ul><li>Act as the main point of contact between clients and our investor/lender network.</li><li>Ensure that clients&rsquo; financial proposals and applications are well-prepared and aligned with investor requirements.</li><li>Coordinate meetings, presentations, and follow-ups between parties.</li></ul>Market &amp; Product Insight<ul><li>Stay updated on market trends, funding instruments, and investor expectations.</li><li>Work closely with internal teams to improve product offerings and value proposition based on client feedback and investor input.</li></ul>Reporting &amp; Performance Monitoring<ul><li>Track and report acquisition metrics, conversion rates, and client satisfaction.</li><li>Provide insights and recommendations for optimizing the acquisition funnel.</li></ul>Desired Candidate Profile<ul><li>Bachelor&rsquo;s degree in Business, Finance, Marketing, or related field (MBA is a plus).</li><li>3+ years of experience in client acquisition, financial services sales, or business development, preferably in a loan brokerage or investment facilitation environment.</li><li>Strong understanding of loan products, investor requirements, and funding processes.</li><li>Exceptional interpersonal, negotiation, and presentation skills.</li><li>Proficient in CRM tools, lead management systems, and Microsoft Office Suite.</li></ul>Job Type: Full-timeExperience:<ul><li>Customer Acquisition Manager (or related experience): 3 years (Required)</li></ul>

Customer Acquisition Manager

Track24

Overview Build Something ExtraordinaryAre you ready to lead customer success at one of the most exciting moments in a company's growth? At Track24 and through AtasNXT, we're transforming how organisations fulfil their duty of care. As our Customer Experience Manager, you'll own the complete customer journey during a pivotal scaling phase, combining strategic vision with hands-on impact. Why This Role is Different <ul><li>Build, Don't Just Manage: Shape our customer success function from its foundations - designing scalable processes, driving team culture, and creating frameworks for rapid expansion. You'll architect the future, not maintain the status quo.</li><li>Strategic + Hands-On: Lead a growing team (currently 2 reports) while personally stewarding our most strategic accounts. Present to C-suite clients one day, solve complex challenges the next. You'll have real variety and genuine impact.</li><li>Voice at the Table: Your insights will directly influence product development and business strategy. Join us at the sweet spot-established enough to have momentum, early enough for you to make your mark.</li></ul> What You'll Do <ul><li>Build and mentor a high-performing team, establishing the processes and culture that will define our customer success function.</li><li>Personally manage strategic customer relationships, conducting business reviews and identifying expansion opportunities.</li><li>Own the complete renewal cycle-from planning through negotiation to completion-targeting 95%+ renewal rates.</li><li>Develop relationships with key technology and channel partners, creating joint initiatives that amplify customer success.</li><li>Champion AI transformation initiatives, implementing health scoring systems and digitising onboarding processes.</li><li>Translate customer insights into actionable strategies that shape our product roadmap.</li></ul> Requirements What You Bring <ul><li>Experience in customer success or account management within B2B SaaS/technology, with experience leading teams.</li><li>Track record managing portfolios worth £500K+ ARR in scaling environments.</li></ul>Skills: You're equally comfortable presenting to executives and mentoring team members. You see patterns in data, build genuine customer relationships, and thrive in the controlled chaos of growth. You're resilient, strategic, and energised by solving complex problems.Education: Bachelor's degree in Business, Marketing or related field required. Benefits What's In It For You <ul><li>Financial: Competitive base salary + commission + comprehensive travel expenses</li><li>Impact: Your fingerprints on everything we build at a critical inflection point</li><li>Variety: Travel to customer and partner sites (up to 25%)-including international destinations</li><li>Autonomy: Own your domain with the resources and trust to execute your vision</li><li>Growth: Be part of an AI transformation journey</li></ul> Ready to Make Your Mark? If you're excited by building something meaningful and creating customer experiences that set the standard, we want to hear from you. This isn't just another customer success role - it's an opportunity to define what exceptional looks like.Track24/AtlasNXT is committed to building diverse teams and creating an inclusive workplace.Please note: We are not accepting applications via recruitment agencies for this role.

Explore 7049+ Customer manager in Dubai this November. Find roles across top companies and apply now to boost your career.

7049 customer manager jobs IN Dubai

Customer Success Manager

Customer Security Manager

Customer Experience Manager

Customer Success Manager

Customer Journey Manager

Customer Acquisition Manager

Customer Experience Manager