sales manager

sales coordinator

account manager

sales consultant

customer service executive

customer manager

Caliberly

Customer Service Manager We are seeking a highly motivated Customer Service Manager to lead our customer support operations in the payment / fintech domain. The role involves managing a multi-channel support team, ensuring excellent service quality, resolving escalations, collaborating with product and operations to improve customer experience, and maintaining KPIs and SLAs. Key Responsibilities <ul> <li>Lead, coach, and manage a customer service team across channels (email, chat, phone, social media), ensuring fast, accurate, and empathetic responses.</li> <li>Define and monitor KPIs/SLA targets (e.g. First Response Time, Resolution Time, Customer Satisfaction / NPS, Churn related support metrics).</li> <li>Handle escalated customer issues and high priority cases, working across internal teams (Tech, Product, Compliance) to resolve root causes.</li> <li>Develop and maintain processes, scripts, knowledge base, and workflows to ensure consistency, quality, and efficiency in customer interactions.</li> <li>Collaborate with product, operations, fraud, compliance, and engineering teams to feed customer feedback, suggest improvements, and influence roadmaps.</li> <li>Ensure compliance and security in customer communications (e.g. handling of sensitive data, fraud prevention etc.).</li> <li>Implement training programs for new hires and ongoing coaching for the team to upskill on product knowledge, soft skills, tools.</li> <li>Manage staffing, scheduling, and resource allocation to meet demand and business growth.</li> <li>Use customer support tools / CRM systems / ticketing systems to track performance, generate reports, and derive insights.</li> <li>Identify trends in customer feedback / complaints, generate actionable reports, propose improvements to reduce issues, improve UX.</li> <li>Escalation management: setting up escalation paths, ensuring SLAs met for escalations, and maintaining calm with high pressure situations.</li> </ul> Qualifications & Skills <ul> <li>Bachelors degree in Business, Communications, or related field (or equivalent experience).</li> <li>5+ years of experience in customer service / customer support roles, preferably in fintech, payments, banking, or digital services. At least 1 2 years in a lead or supervisory role.</li> <li>Strong understanding of payments / financial services is a plus (how payment flows work, common issues customers face, fraud / risk / dispute processes).</li> <li>Excellent communication skills (written & verbal), empathy, problem-solving, and conflict resolution.</li> <li>Experience with CRM / ticketing tools (Zendesk, Freshdesk, Salesforce Service Cloud, etc.), tracking metrics, dashboards.</li> <li>Good data literacy: ability to read reports, track KPIs, use data to make process improvements.</li> <li>Ability to manage teams, plan shifts / staffing, forecast workload.</li> <li>Familiarity with regulatory & compliance aspects relevant to customer support (data protection, AML, etc.).</li> <li>Calm under pressure; ability to handle escalations.</li> <li>Multilingual skills a plus depending on customer base.</li> </ul> What We Offer Competitive salary & benefits. Opportunity to work in a fast-growing payments / fintech environment. Potential for career growth into operations, product, or CX leadership roles. Work with modern customer support tools, analytics, feedback loops. Apply now!<img src="https://www.jobg8.com/Tracking.aspx?Lpr6zL7TZRFoYek7LvU23wTyw7kf4qnLy" width="0" height="0" />

Customer Service Manager

Crunchtime

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtimes software is used today in over 150000 locations across 100 countries by the worlds top restaurant and foodservice operators. Customers including Chipotle Culvers Dominos Dunkin Five Guys and P.F. Changs rely on our top-ranked platform which now includes Zenput to manage inventory staff scheduling learning and development food safety operational tasks and audits. About the role Our customers have complex operations distributed across time zones and geographies often trying to manage them all on paper and in spreadsheets. We have created a suite of back-of-house platforms serving as the source of truth for work happening across the organization which chain operators use to align everyone from headquarters to the field to the stores. Our end goal is to improve the way work gets done in the field to ensure that every location operates like your best location. We are a group of cooperative fun and caring contributors who like to laugh and provide each other with the support tools and know-how to succeed with our customers and our team. While we each work with our own group of customers we collaborate strategize and help wherever needed. Crunchtime is growing rapidly in the Middle East so we are looking for a dynamic candidate to serve as a full life cycle customer success manager. The ideal candidate will have a demonstrated ability to assist in and project manage customers through implementation and grow with them as their customer success manager as well as manage a book of existing customers. This role will serve as the representative for all of Customer Experience in the region working closely with our Sales team in pre-sales scoping and explaining the value of our Customer Experience team as a whole. We are looking for someone with a start-up mentality to help launch Crunchtime in a new region and build the foundation for our companys and your success in the Middle East. This CSM role will manage our customers across all platforms and is expected to be available at hours suitable to customers in the Middle East. What youll do as a Customer Success Manager <ul> <li>Drive successful adoption and retention of all Crunchtime products within your portfolio of customers</li> <li>Assist our Implementation team and help project manage implementation projects to guide our customers outcomes.</li> <li>Become an expert on Crunchtimes platforms so that you can provide credible guidance on how best to apply the tool to their specific operational processes and business challenges.</li> <li>Using a consultative approach help customers optimize product value by teaching them how to leverage new or unused features.</li> <li>Manage the ongoing customer relationship to encourage growth expansion and loyalty.</li> <li>Identify new opportunities to expand Crunchtime to support additional work processes or departments within the customers business.</li> <li>Track and close renewal business.</li> <li>Advocate for customers internally by collaborating with our Product team to translate customer feedback into product requirements.</li> <li>Prime the pump for customer case studies quotes and testimonials by identifying advocates and sharing great stories with our Marketing team.</li> </ul> What were looking for <ul> <li>An excellent explainer.</li> <li>You are organized and process-oriented and enjoy uncovering opportunities to improve efficiency for yourself your customers and your team.</li> <li>You are creative and resourceful and can adapt to rapidly changing priorities in a fast-paced environment. You are comfortable making a judgment call in an ambiguous or novel situation.</li> <li>You are focused action-oriented and always anticipating next steps : a natural project manager. You can create urgency without being annoying.</li> <li>You concentrate your efforts on the most important priorities moving quickly through issues and driving for completion. You know how to find the optimal balance between speed accuracy and quality in the work you deliver.</li> <li>You have a polished professional and articulate communication & presentation style but youre not a robot. Your personality shines through!</li> <li>You listen well ask the right questions and know when more information is needed.</li> <li>You are honest and empathetic. You see the world through the customers eyes.</li> <li>You enjoy teaching others be it a customer or a colleague.</li> <li>Successful track record collaborating cross-functionally across internal teams (Sales Support Product Engineering Marketing Finance) to solve customer problems</li> <li>Bachelors Degree</li> <li>2-4 years of experience in Customer Success or Account Management supporting a B2B SaaS product especially in the Middle East region</li> <li>Arabic and English fluency</li> </ul> Equal Employment Opportunity Statement At Crunchtime we are an equal opportunity employer. We do not discriminate on the basis of race color religion sex sexual orientation gender identity or expression national origin age disability veteran status or any other characteristic. We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company we believe that our diverse employee population enriches our work environment. Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you dont meet all the qualifications because we believe unique experiences and perspectives make us a stronger team. Required Experience : Manager Key Skills Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing Employment Type : Full Time Experience : years Vacancy : 1<img src="https://www.jobg8.com/Tracking.aspx?rdlfFN6Y5WzrRR9OWs2TGqWpRLqLusSiq" width="0" height="0" />

Customer Success Manager

Alshaya Group

The below Key Performance Areas include but are not limited to:Lead and develop a high-performing team through succession planning, talent development, and structured performance management to ensure exceptional customer service.Stay current with fashion trends and styling techniques to enhance product offerings and proper customer engagement.Collaborate with the Store Manager to set and achieve sales and profit goals by delivering outstanding customer experience and Monitoring Service KPIs.Regularly update online platforms, such as Google Business profiles, to showcase the latest trends and campaigns, driving increased store traffic.Investigating and resolving complex customer concerns promptly, fostering customer satisfaction and loyalty.Motivate and lead staff to consistently provide the highest level of customer service, aligning with company standards and policies, while ensuring compliance with legal requirements and Alshaya H&amp;M standards.Promoting loyalty programs, enhancing the process of enrolling new members, loyalty transaction linkage and rewards redemptions to enhance customer retention.Knowledge:Conflict managementTrainingCustomer first mindsetExperience:Experience in managing or supervising people in a similarly fast-paced setting, confident to deal with the many different challenges each day. Experience in providing customer service supportSkills:Excellent communication skills and the ability to lead, train and develop a team5 years  experience in Customer Service, with at least 2 years in a managerial positionCustomer service orientation, strong customer-facing and communication skillsIndependent and proactive with a positive attitude and strong ability to take ownershipDetail-oriented and process-focused and strong at quantitative/qualitative analysisExcellent written and spoken communication skills in Arabic and EnglishHighly organized and able to structure and execute multiple processes simultaneouslyComfortable with quick changes, novel issue resolution, and ambiguityPassion for fast-paced fashion retail is a plusAwareness of the industry s latest Fashion trends

Customer Experience Manager

SCS Capital Financial Group

Smart Capitals Financial Services L.L.C. is a dynamic financial solutions firm based in Dubai, UAE. We are committed to helping both corporates and individuals overcome their financial challenges by offering expert services in Fundraising, Debt Collection, Loans &amp; Overdues Bankruptcy, and Financing Brokerage. As we expand our reach, we need a Customer Acquisition Manager to help communicate our dedication to providing full-time support and achieving guaranteed outcomes.Job description:Roles &amp; Responsibilities:Lead Generation &amp; Outreach<ul><li>Identify and approach prospective clients through various channels including networking, referrals, digital marketing, and partnerships.</li><li>Develop strategic acquisition campaigns targeting SMEs, project developers, and high-potential individuals in need of financing.</li></ul>Client Onboarding &amp; Relationship Building<ul><li>Qualify leads and assess client readiness for funding applications.</li><li>Guide clients through the onboarding process, ensuring accurate documentation and clear communication of required steps</li><li>Build strong relationships with clients to foster trust and long-term engagement.</li></ul>Liaison Between Clients &amp; Investors<ul><li>Act as the main point of contact between clients and our investor/lender network.</li><li>Ensure that clients&rsquo; financial proposals and applications are well-prepared and aligned with investor requirements.</li><li>Coordinate meetings, presentations, and follow-ups between parties.</li></ul>Market &amp; Product Insight<ul><li>Stay updated on market trends, funding instruments, and investor expectations.</li><li>Work closely with internal teams to improve product offerings and value proposition based on client feedback and investor input.</li></ul>Reporting &amp; Performance Monitoring<ul><li>Track and report acquisition metrics, conversion rates, and client satisfaction.</li><li>Provide insights and recommendations for optimizing the acquisition funnel.</li></ul>Desired Candidate Profile<ul><li>Bachelor&rsquo;s degree in Business, Finance, Marketing, or related field (MBA is a plus).</li><li>3+ years of experience in client acquisition, financial services sales, or business development, preferably in a loan brokerage or investment facilitation environment.</li><li>Strong understanding of loan products, investor requirements, and funding processes.</li><li>Exceptional interpersonal, negotiation, and presentation skills.</li><li>Proficient in CRM tools, lead management systems, and Microsoft Office Suite.</li></ul>Job Type: Full-timeExperience:<ul><li>Customer Acquisition Manager (or related experience): 3 years (Required)</li></ul>

Customer Acquisition Manager

Bettorian

About the role The Customer Support Manager will be responsible for building and leading a world-class customer support function. You will set up and oversee a team of 3 Team Leaders and 18 Support Agents initially, ensuring players receive seamless, high-quality support across chat, email, and phone. This role is both operational and strategic: you ll establish the processes, tools, and training that define the customer support experience, while also setting the culture for a high-performance, empathetic, and player-first support team. Your leadership will be instrumental in building trust, ensuring compliance, and driving long-term player retention and satisfaction in a highly competitive market. This is a role where in-office time is recognised as highly valuable in the preliminary stages of our start up to build and shape the foundations of the novel Marketing and other teams yet we support flexibility where and when required. Key value elementsTeam Leadership: Build, mentor, and scale a 20+ person support function (3 leads + 18 agents).Player Experience: Deliver fast, empathetic, multilingual support tailored to South Asian market needs.Operational Excellence: Define workflows, SLAs, and escalation processes to ensure efficiency and consistency.Crypto &amp; Gaming Knowledge: Understand unique player challenges with crypto payments, wallets, and online casino play.Compliance &amp; Trust: Ensure support interactions follow responsible gaming, AML/KYC, and regulatory standards.Retention Impact: Partner with Brand, CRM, and Product teams to turn support into a retention driver.Experience Required 6 8+ years in customer support/service operations, with at least 3 years in a leadership role.Proven experience building, scaling and managing large-scale support teams (20+ people), ideally in iGaming, fintech, or digital-first consumer businesses.Strong understanding of South-east Asian customer behavior and communication styles, with experience in multilingual support (Thailand, Indonesia and Vietnam).Knowledge of crypto payments and wallets, or proven experience in fintech/gaming environments.Expertise in support systems and tools (Zendesk, Freshdesk, Intercom, or similar) and reporting dashboards.Track record of implementing SLAs, QA frameworks, and customer satisfaction programs.Strong cross-functional skills able to partner with Marketing, Product, and Compliance.Comfortable working in a fast-paced start-up environment, balancing strategic planning with hands-on operations.

Customer Support Manager

Syncron

Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Connected Service Experience (CSX) platform offers domain-fit solutions for : <ul> <li>Supply Chain optimization,</li> <li>Pricing strategy</li> <li>Service Lifecycle Management (e.g. warranty management, field service management, service parts management, knowledge management).</li> </ul> Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden. We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees. With this we are winning the hearts and minds of world leading organizations , such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi. About the team The Syncron Customer Success Team is seeking new talent to our EMEA & APJ team to drive product adoption, share best practices and implement growth and optimization strategies in order to drive maximum value and success within our customer base. About the role The Customer Success Manager will work with a broad spectrum of customers to identify success metrics, conduct business and process optimization workshops, and provide recommendations for increasing the usage and adoption of Syncron products and services. The role requires some travel and is preferably based in UAE, or close to our existing office in Bangalore. What would you do? <ul> <li>Serve as the primary point of contact for mainly smaller customers, developing relationships and aligning the company's solutions with customer business objectives.</li> <li>Manage the entire customer lifecycle, from onboarding through renewal, taking accountability for customer success and satisfaction.</li> <li>Collaborate with cross functional teams, including sales, support, and product, to ensure seamless delivery and proactive resolution of customer needs.</li> <li>Identify upsell and cross sell opportunities by understanding customer goals and driving engagement with additional services or products.</li> <li>Track customer progress toward success metrics, ensuring alignment between product value and the customer's KPIs, and facilitating contract renewals.</li> </ul> Who you are? / What we expect: <ul> <li>1 to 3 years of experience in Customer Success Management, within Enterprise SaaS</li> <li>Strong business and strategic skills to drive value conversations</li> <li>Experience from working with Supply Chain Management applications such as forecasting, planning and order management</li> <li>Experience in automotive, manufacturing industry for after sales</li> <li>As a person, you like to build long lasting customer relationships, great at communicating and is interested in problem solving</li> </ul> The icing on the cake: <ul> <li>Commercial contract experience driving renewal and price increase conversations</li> <li>Executive presence, comfortable with ambiguity and C level communication</li> </ul> Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non traditional backgrounds. We believe in transferable skills and a shared passion for success!<img src="https://www.jobg8.com/Tracking.aspx?5qjw1LS3dsa%2fWEADCiQZeYfadXIGpcPOl" width="0" height="0" />

<div>Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Connected Service Experience (CSX) platform offers domain-fit solutions for:<ul>
<li>
Supply Chain optimization,</li>
</ul><ul><li>Pricing strategy</li>
</ul><ul><li>Service Lifecycle Management (e.g. warranty management, field service management, service parts management, knowledge management).</li>
</ul>
Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.
We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.
With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.
About the team
The Syncron Customer Success Team is seeking new talent to our EMEA &amp; APJ team to drive product adoption, share best practices and implement growth and optimization strategies in order to drive maximum value and success within our customer base
About the role
The Customer Success Manager will work with a broad spectrum of customers to identify success metrics, conduct business and process optimization workshops, and provide recommendations for increasing the usage and adoption of Syncron products and services.
 The role requires some travel and is preferably based in UAE, or close to our existing office in Bangalore.
What would you do?<ul>
<li>
Serve as the primary point of contact for mainly smaller customers, developing relationships and aligning the company&rsquo;s solutions with customer business objectives.</li>
</ul><ul><li>Manage the entire customer lifecycle, from onboarding through renewal, taking accountability for customer success and satisfaction.</li>
</ul><ul><li>Collaborate with cross-functional teams, including sales, support, and product, to ensure seamless delivery and proactive resolution of customer needs.</li>
</ul><ul><li>Identify upsell and cross-sell opportunities by understanding customer goals and driving engagement with additional services or products.</li>
</ul><ul><li>Track customer progress toward success metrics, ensuring alignment between product value and the customer&rsquo;s KPIs, and facilitating contract renewals.</li>
</ul>
Who you are? / What we expect:<ul>
<li>
1 to 3 years of experience in Customer Success Management, within Enterprise SaaS</li>
</ul><ul><li>Strong business and strategic skills to drive value conversations</li>
</ul><ul><li>Experience from working with Supply Chain Management applications such as forecasting, planning and order management</li>
</ul><ul><li>Experience in automotive, manufacturing industry for after-sales</li>
</ul><ul><li>As a person, you like to build long-lasting customer relationships, great at communicating and is interested in problem solving</li>
</ul>
The icing on the cake:<ul>
<li>
Commercial contract experience driving renewal and price increase conversations</li>
</ul><ul><li>Executive presence, comfortable with ambiguity and C-level communication</li>
</ul>
Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!</div>

Explore 6196+ Customer manager in Dubai this October. Find roles across top companies and apply now to boost your career.

6196 customer manager jobs IN Dubai

Customer Service Manager

Customer Success Manager

Customer Experience Manager

Customer Acquisition Manager

Customer Support Manager

Customer Success Manager

Customer Success Manager