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porter

<div><div><div><div>Department</div><div>
Category</div></div><div><div>
Job posted on</div><div>
Oct 14, 2025</div></div><div><div>
Employee Type</div><div>
Permanent</div></div><div><div>
Experience range (Years)</div><div>
0 - 0</div></div></div></div><div></div>
<br><div><div><b>About Porter</b></div><div>
Porter is a leading tech-driven logistics platform focused on empowering businesses and individuals with efficient, reliable, and affordable mobility solutions. Our mission is to revolutionize intra-city logistics by leveraging technology, data, and innovation to improve operations while delivering an excellent experience for our customers and partners.</div><div></div><div><b><br>
Role Overview</b></div><div>
We are looking for a Senior Business Associate (SBA) to drive performance, retention, and operational excellence for our 2Wheeler business in the UAE. This is a high-ownership role focused on rider and vendor operations, platform experience, and business growth. The ideal candidate will combine strong analytical capability with sharp business acumen and operational rigor.</div><div></div><div><b><br>
Key Responsibilities:</b></div><div><b>
Supply Management</b></div><ul><li> Plan monthly/quarterly supply requirements in collaboration with the Supply Lifecycle team.</li><li> Lead inorganic fleet expansion &ndash; set zonal targets and onboarding plans.</li><li> Drive lead generation and activation efforts with the city operations team.</li><li> Ensure adherence to city-level operational policies and regulatory guidelines.</li></ul><div><b>
Platform Experience</b></div><ul><li> Monitor and improve Fulfilment Rate (FF%), Service Level Adherence (SLA), and ETA vs ATA accuracy.</li><li> Build and maintain vendor dashboards to track rider performance, attendance, and SLAs.</li><li> Conduct regular Voice of Partner (VOP) and Voice of Customer (VOC) sessions to uncover insights and improvement areas.</li><li> Identify top ticketing issues and collaborate with central teams to drive resolution.</li></ul><div><b>
Business Growth</b></div><ul><li> Track MAU, acquisitions, wallet share, and ensure alignment with AOP targets.</li><li> Analyse demand trends and deploy fleet resources effectively.</li><li> Study competitor landscape (pricing, features, discounts, service quality) and suggest counter-strategies.</li><li> Identify and address key growth blockers in the funnel.</li></ul><div><b>
Reporting &amp; Process Excellence</b></div><ul><li> Deliver W.O.W rider performance reports, vendor-wise analysis, and actionable insights.</li><li> Develop SOPs for terminations, asset audits, and vendor engagement.</li><li> Work with product and analytics teams to automate reporting and streamline operations.</li></ul><div></div><div><b><br>
Must-Have Skills &amp; Experience</b></div><ul><li> 2&ndash;4 years of experience in fleet ops, business analysis, or vendor management (aggregator background preferred).</li><li> Proficiency in Excel/Google Sheets; working knowledge of SQL and BI tools is a plus.</li><li> Strong analytical mindset with an ability to interpret data and make business decisions.</li><li> Excellent communication and stakeholder management skills.</li></ul><div></div><div><b><br>
Behavioral Attributes</b></div><ul><li> High ownership and accountability.</li><li> Strong attention to detail and process adherence.</li><li> Proactive and solution-oriented, with a data-driven approach.</li></ul><div></div><div><b><br>
What We Offer</b></div><ul><li> High-impact role in a rapidly scaling, tech-first logistics company.</li><li> Dynamic, fast-paced, and collaborative work environment.</li><li> Competitive compensation and benefits.</li><li> Exposure to cutting-edge operations, analytics, and growth strategies.</li></ul></div><div></div>

Category Operations Specialist - Two Wheeler

A.P. Moller - Maersk

<div>
 The Operations Agent has the ownership of the operational execution across Ocean and Logistics and is responsible for file creation, coordination and closure of shipment files
 <br/>
 <br/>
 <ul>
  <li>
   Creation and execution of customer shipments according to the implementation plan and customer requirements with regards to QHSE and reporting
  </li>
  <li>
   Understanding of external factors impacting Customer&rsquo;s supply Chain &amp; understand their sense of urgency, service needs, drivers and desires.
  </li>
  <li>
   Ability to align with customer expectations upfront &amp; to be able to respond with suggested solutions
  </li>
  <li>
   Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, including the inland delivery, by working closely with the customer as well as internal stakeholders.
  </li>
  <li>
   Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
  </li>
  <li>
   Onboard customers and build strong and collaborative relationships, with willingness to go the extra mile towards the customers &amp; with focus on providing solutions.
  </li>
  <li>
   Liaising and preparing transport plan with suppliers
   <br/>
   <br/>
  </li>
 </ul>
 Accountable for :
 <br/>
 <br/>
 <ul>
  <li>
   Day to day customer Relationship
  </li>
  <li>
   Daily operational execution
  </li>
  <li>
   Daily EDI updates
  </li>
  <li>
   SO/PO &amp; file creation in operationel systems
  </li>
  <li>
   Value to Maersk (efficiency, automation and standardisation)
  </li>
  <li>
   Protecting CSI for third party (non-Maersk) suppliers and partners.
  </li>
  <li>
   Ensure execution and reporting as per compliance requirements
   <br/>
   <br/>
  </li>
 </ul>
 Critical Competencies
 <br/>
 <br/>
 <ul>
  <li>
   Excellent stakeholder management and communication skills
  </li>
  <li>
   Very organized, proactive and dynamic
  </li>
  <li>
   Prioritization capabilities
  </li>
  <li>
   Understanding of the local regulations
  </li>
  <li>
   Strong execution mindset
  </li>
  <li>
   Solution oriented
  </li>
  <li>
   Analytical
  </li>
  <li>
   Team player
  </li>
  <li>
   Customer oriented
  </li>
  <li>
   Cost conscious and optimization
  </li>
  <li>
   Continuous improvement
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  This role is only for UAE Nationals with a family book
  <br/>
  <br/>
 </strong>
 We're committed to embracing the rich geographical diversity present in the communities where we operate, including here in the UAE. Alongside our dedication to fostering an inclusive workplace environment, we're actively supporting Emiratization initiatives set forth by the UAE government, ensuring the meaningful and efficient employment of its citizens. While we welcome applications from all qualified candidates for this position, we are currently prioritizing candidates that hold a UAE Family book.
 <br/>
 <br/>
 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
 <br/>
 <br/>
 We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
</div>


Customer Experience Agent/Associate

MAERSK

<div>The Operations Agent has the ownership of the operational execution across Ocean and Logistics and is responsible for file creation, coordination and closure of shipment files
<p></p><div>&bull; Creation and execution of customer shipments according to the implementation plan and customer requirements with regards to QHSE and reporting
</div><div>&bull; Understanding of external factors impacting Customer&rsquo;s supply Chain &amp; understand their sense of urgency, service needs, drivers and desires.
</div><div>&bull; Ability to align with customer expectations upfront &amp; to be able to respond with suggested solutions
</div><div>&bull; Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, including the inland delivery, by working closely with the customer as well as internal stakeholders.
</div><div>&bull; Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
</div><div>&bull; Onboard customers and build strong and collaborative relationships, with willingness to go the extra mile towards the customers &amp; with focus on providing solutions.
</div><div>&bull; Liaising and preparing transport plan with suppliers
<br>
<br>
Accountable for :
<div>&bull; Day to day customer Relationship
</div><div>&bull; Daily operational execution
</div><div>&bull; Daily EDI updates
</div><div>&bull; SO/PO &amp; file creation in operationel systems
</div><div>&bull; Value to Maersk (efficiency, automation and standardisation)
</div><div>&bull; Protecting CSI for third party (non-Maersk) suppliers and partners.
</div><div>&bull; Ensure execution and reporting as per compliance requirements
</div><br>
Critical Competencies
<div>&bull; Excellent stakeholder management and communication skills
</div><div>&bull; Very organized, proactive and dynamic
</div><div>&bull; Prioritization capabilities
</div><div>&bull; Understanding of the local regulations
</div><div>&bull; Strong execution mindset
</div><div>&bull; Solution oriented
</div><div>&bull; Analytical
</div><div>&bull; Team player
</div><div>&bull; Customer oriented
</div><div>&bull; Cost conscious and optimization
</div><div>&bull; Continuous improvement
</div><br>
<b>This role is only for UAE Nationals with a family book
</b><br>
We're committed to embracing the rich geographical diversity present in the communities where we operate, including here in the UAE. Alongside our dedication to fostering an inclusive workplace environment, we're actively supporting Emiratization initiatives set forth by the UAE government, ensuring the meaningful and efficient employment of its citizens. While we welcome applications from all qualified candidates for this position, we are currently prioritizing candidates that hold a UAE Family book.<br>
<br>
</div><p></p><p>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.<br>
</p><p></p><p>We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .</p></div><p></p>

Contrast Wellness

<p><b>FEMALE ONLY!!</b></p><p><b>Customer Service Operator &ndash; Contrast Wellness</b></p><p><b>About Contrast Wellness:</b></p><p>Contrast Wellness is Dubai&rsquo;s leading destination for modern recovery, combining traditional sauna rituals with cutting-edge ice therapy and wellness experiences. With multiple branches across the city, we aim to deliver restorative sessions in beautifully designed studios, offering our guests a space to relax, recover, and recharge.</p><p><b>Job Overview:</b></p><p><b>Locations:</b><br/>Dubai Contrast Wellness branches:</p><ul><li>Palm Jumeirah</li><li>Creek Harbour Gate</li></ul><p>Reports to: Director of Operations</p><p><b>Role Summary:</b></p><p>The Female Customer Service Operator is the first point of contact for all clients, ensuring a smooth, welcoming, and professional front-of-house experience. This role is responsible for check-in, bookings, payments, facility preparation, and providing a high standard of customer service that aligns with Contrast&rsquo;s luxury wellness brand.</p><p><b>Key Responsibilities:</b></p><p><b>Client Experience &amp; Service</b></p><ul><li>Welcome all clients warmly, assist with check-in and guide them through their session flow.</li><li>Respond to client questions about services, pricing, memberships, and promotions in a clear, friendly, and professional manner.</li><li>Support new client onboarding, explain how to use saunas, ice baths, and other facilities safely and comfortably.</li><li>Ensure a calm, organized, and professional environment throughout the studios..</li><li>Collect and record client feedback and escalate concerns to the Supervisor where necessary.</li></ul><p><b>Front Desk</b></p><ul><li>Manage booking system: process appointments, cancellations, and reschedules accurately.</li><li>Handle POS transactions including cash, card, and membership payments.</li><li>Maintain daily records and ensure accurate reporting of sales and attendance.</li><li>Keep the reception area stocked with forms, waivers, and retail items.</li></ul><p><b>Facility Preparation</b></p><ul><li>Prepare and reset rooms between sessions according to company standards.Ensure towels and amenities are clean, stocked, and ready.</li><li>Report maintenance issues or low inventory levels to the Supervisor promptly.</li></ul><p><b>Communication &amp; Team Support</b></p><ul><li>Work closely with other team members to ensure smooth shift handovers.</li><li>Provide operational updates to the Supervisor and follow instructions given.</li><li>Support any in-studio marketing initiatives such as events, collaborations, or client appreciation activities.</li><li>Ensure clients sign required waivers prior to use of facilities.</li><li>Monitor client well-being during sessions, alert Supervisor if assistance is required.</li><li>Follow all health, hygiene, and safety protocols.</li></ul><p><b>Cash Handling &amp; Financial Duties</b></p><ul><li>Oversee daily cash reconciliation and end-of-day reports.</li><li>Ensure POS transactions are accurately completed and logged.</li><li>Monitor stock usage (ice, towels, amenities) and report replenishment needs.</li><li>Secure all financial documentation and safely handle studio funds.</li></ul><p><b>&#8288; &#8288; Requirements:</b></p><ul><li>Previous receptionist or customer service experience in a wellness, spa, or hospitality setting (minimum 2 years).</li><li>Strong organizational skills with attention to detail.</li><li>Excellent communication skills (English required; other languages a bonus).</li><li>Confident handling cash and using POS systems.</li><li>Ability to multitask and remain calm under pressure.</li><li>Passion for wellness, recovery, or holistic health is a plus.</li></ul><p><b>Working Hours:</b></p><p>Flexible shifts including weekends, mornings (starting 7am) and evenings (closing up to 10pm) across various Dubai locations.</p><p>Job Type: Full-time</p><p>Pay: AED3,500.00 - AED4,500.00 per month</p>

Customer Operations Executive

Dr Nutrition UAE

<div><div>We're Hiring: Q-Commerce and E-Commerce Specialist<br>
<br>
<i>Are you an expert in Q-commerce and E-commerce looking to elevate your career? Join our dynamic team!</i><br>
<br>
<b>Position: Q-Commerce and E-Commerce Specialist</b><br>
<br>
<b>Requirements:</b></div><ul><li>
Experience: More than 2 years of hands-on experience in Q-commerce and E-commerce.</li><li>
Platform Expertise: Proficient in managing and optimizing operations on Talabat and Instashop.</li><li>
Problem-Solving: Capable of efficiently resolving order issues to ensure smooth operations.</li><li>
Offer Creation: Skilled in developing and implementing promotional offers to drive sales and enhance platform performance.</li><li>
Q-Commerce Knowledge: In-depth understanding of quick commerce operations, including inventory management, rapid fulfillment, and customer satisfaction strategies.</li><li>
E-Commerce Insight: Strong grasp of E-commerce trends, customer behavior analytics, and online marketing strategies.</li><li>
Technology Savvy: Familiar with the latest E-commerce tools and technologies to streamline operations and improve efficiency.</li><li>
Communication Skills: Excellent communication skills to collaborate effectively with team members, vendors, and customers.</li><li>
If you're passionate about staying ahead in the ever-evolving Q-commerce and E-commerce sectors, we want to hear from you!</li></ul></div>

Q-Commerce and E-Commerce Specialist

DRD GENERAL TRADING LLC

<p><b>Job Title:</b> Amazon &amp; Noon Advertisement Specialist</p><p><b>Location:</b> UAE<br/><b>Job Type:</b> Full-time</p><p><b>About the Role:</b><br/>We are looking for a hands-on Amazon Advertisement Specialist to manage our e-commerce presence, drive sales, and optimize campaigns. You will handle product listings, advertising, inventory, and analytics to ensure our online growth across Amazon and Noon.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage Amazon Seller/Vendor Central accounts.</li><li>Create, optimize, and update product listings (titles, descriptions, images, keywords, A+ content).</li><li>Plan and execute PPC campaigns and marketplace promotions.</li><li>Monitor performance metrics, account health, and customer feedback.</li><li>Conduct market research and competitor analysis to identify growth opportunities.</li><li>Handle inventory, FBA coordination, and order management.</li><li>Generate reports and provide actionable insights to improve sales and visibility.</li><li>Collaborate with marketing, logistics, and customer service teams for smooth operations.</li></ul><p><b>Requirements:</b></p><ul><li>1&ndash;3 years of experience in Amazon/Noon e-commerce management.</li><li>Proven track record with Amazon Seller Central (mandatory).</li><li>Strong knowledge of PPC campaigns, listing optimization, and marketplace policies.</li><li>Analytical mindset with excellent problem-solving skills.</li><li>Excellent communication and organizational skills.</li></ul><p><b>Preferred:</b></p><ul><li>Experience with social commerce (WhatsApp, Instagram, TikTok shops).</li><li>Knowledge of graphic design tools (Canva, Photoshop) for content creation.</li></ul><p><b>Why Join Us:</b></p><ul><li>Competitive salary with growth opportunities.</li><li>Work in a fast-paced, collaborative environment.</li><li>Access to advanced tools and resources for professional development.</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,500.00 - AED4,000.00 per month</p>

Amazon Advertisement Specialist

MH Markets

<p>Company Overview</p><p>Join our dynamic team at MH Markets, a leading provider of financial brokerage services committed to delivering unparalleled solutions in the financial markets. Our mission is to empower clients with innovative, transparent, and customer-centric financial services. As we continue to expand, we are seeking a highly skilled Junior Payments Specialist to enhance and optimize our payment operations.</p><p>Position Overview</p><p>The Junior Payments Specialist will play a key role in supporting daily payment operations. Responsibilities include assisting with lead management, data management, and various administrative tasks to ensure smooth and efficient operations. The role also involves PSP onboarding, resolving payment-related issues, and coordinating with vendors and internal teams. This position is ideal for someone detail-oriented, eager to learn, and motivated to grow within the payments and fintech industry.</p><p>Key Responsibilities</p><p>Payment Partner Support</p><p>&#61623;</p><p>Support the onboarding process of Payment Service Providers (PSPs), EMIs, and banking partners.</p><p>&#61623;</p><p>Coordinate with internal teams (Compliance, Legal, Finance) to gather required documentation.</p><p>&#61623;</p><p>Maintain and update records of PSPs, ensuring accurate data management.</p><p>&#61623;</p><p>Assist in monitoring vendor performance and preparing payment-related reports for management review.</p><p>&#61623;</p><p>Assist in lead management by tracking potential PSP opportunities and updating the database.</p><p>&#61623;</p><p>Assist in daily payment operations, ensuring smooth and efficient workflow.</p><p>&#61623;</p><p>Support data management initiatives related to payment transactions and vendor details.</p><p>&#61623;</p><p>Be the initial contact for payment partners via chats and email, assisting in troubleshooting and resolving operational matters.</p><p>Compliance &amp; Documentation</p><p>&#61623;</p><p>Ensure PSP documentation is up-to-date and aligned with internal compliance requirements.</p><p>&#61623;</p><p>Help maintain logs of contracts, agreements, and vendor correspondence.</p><p>Internal Support &amp; Coordination</p><p>&#61623;</p><p>Work with customer support teams to help resolve basic payment-related inquiries.</p><p>&#61623;</p><p>Escalate and resolve payment issues within defined turnaround times.</p><p>&#61623;</p><p>Provide administrative and operational support to the Payments Manager and senior team members.</p><p>&#61623;</p><p>Coordinate across departments to ensure smooth payment operations and timely issue resolution.</p><p>Qualifications &amp; Experience</p><p>&#61623;</p><p>Bachelor&rsquo;s degree in finance, business administration, economics, or related field (fresh graduates welcome).</p><p>&#61623;</p><p>2+ years of experience in payments, finance, or fintech</p><p>&#61623;</p><p>Basic knowledge of financial services, payment gateways, or PSPs is a plus.</p><p>&#61623;</p><p>Strong attention to detail and organizational skills.</p><p>&#61623;</p><p>Good communication and interpersonal skills.</p><p>&#61623;</p><p>Proficiency in Microsoft Excel and willingness to learn new reporting tools.</p><p>&#61623;</p><p>Ability to work in a fast-paced, collaborative environment.</p><p>Job Types: Full-time, Permanent</p><p>Pay: AED6,000.00 - AED8,000.00 per month</p>

Payment Partner Support Executive

Explore 3648+ Customer operations specialist in Dubai this October. Find roles across top companies and apply now to boost your career.

3648 customer operations specialist jobs IN Dubai

Category Operations Specialist - Two Wheeler

Customer Experience Agent/Associate

Customer Experience Agent/Associate

Customer Operations Executive

Q-Commerce and E-Commerce Specialist

Amazon Advertisement Specialist

Payment Partner Support Executive