müşteri temsilcisi

customer experience data analytics professionals Jobs in Istanbul

customer experience data analytics professionals

customer hubs performance delivery manager – o2c Jobs in Istanbul

customer hubs performance delivery manager – o2c

customer marketing coordinator Jobs in Istanbul

customer marketing coordinator

customer service - english Jobs in Istanbul

customer service - english

customer professional

CMA CGM

ID: 570831
<br><br>
<b>Location:</b><br>
Istanbul, TR
<br><br>
Customer Service Professional
<br><br>
CMA CGM Group, founded by Jacques R. Saadé, is a leading worldwide shipping & logistics group.
<br><br>
Now headed by Rodolphe Saadé, CMA CGM reinvents transport and logistics to offer an integrated maritime, port, and land service that exceeds customers' expectations.
<br><br>
Present in over 160 countries through 755 offices and 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more than 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters at Marseilles.
<br><br>
<b>Role & Responsibilities:</b><br>
Serve the customer in all queries and requirements and inform him/her on any shortcomings based on initial conditions (cost, delay...), according to Group business requirements,
<br>Coordinate internally and/or respond to customer queries related to shipment
<br>Monitor shipment according to customer status and track & trace upon delivery
<br>Record and update information on customer profiles
<br><br>
<b>Qualifications:</b><br>
Bachelor’s degree in a relevant field (preferably in Logistics, International Trade, or Business Administration),
<br>Minimum 2 years of professional experience in a Customer Service role within the logistics/shipping industry,
<br>Strong ability to manage multiple tasks and priorities effectively,
<br>Proactive approach with strong problem-solving and communication skills,
<br>Fluency in written & verbal English is a must (part of the interview will take place in English),
<br>Able to work in the office 4 days per week (hybrid) in Istanbul.
<br><br>
<b>What we offer:</b><br>
Working in an agile, flexible, digital, and social culture
<br>Flexible working hours
<br>Working 40 hours a week
<br>Hybrid working
<br>Birthday day off
<br><b>Fruit Day:</b> every Wednesday
<br>Happy hours
<br>Yearly bonus
<br>Transportation
<br>Life insurance
<br>Meal Allowance (Cash/monthly)
<br>Employee Assistance Program
<br><br>
During the recruitment process, the personal data you provide in your CV is processed for purposes including contacting you, implementing human resources policies and procedures, managing candidate selection and placement processes, conducting reference checks, and ensuring security. For more detailed information about how your data is processed, please refer to our Employee Candidate Privacy Notice.
<br><br>
We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all.
<br><br>
Come along on CMA CGM's adventure!

Customer Service Professional

Siemens

<div><div><div><div><div><div><b>Job ID
</b></div><div>487772
</div></div><div><div><b>Posted since
</b></div><div>05-Dec-2025
</div></div><div><div><b>Organization
</b></div><div>Smart Infrastructure
</div></div><div><div><b>Field of work
</b></div><div>Customer Services
</div></div><div><div><b>Company
</b></div><div>Siemens Sanayi ve Ticaret Anonim Sirketi
</div></div><div><div><b>Experience level
</b></div><div>Experienced Professional
</div></div><div><div><b>Job type
</b></div><div>Full-time
</div></div><div><div><b>Work mode
</b></div><div>Office/Site only
</div></div><div><div><b>Employment type
</b></div><div>Permanent
</div></div><div><div><b>Location(s)
</b></div><div><ul><li>Istanbul - Istanbul - Tuerkiye
</li></ul></div></div></div></div></div><div><div><div><div><div><p>For our Smart Infrastructure Electrical Products business unit in Gebze, we are looking for a Customer Services Professional in Low Voltage and Control Products Business (Technical Support).</p><p><b>
What are my responsibilities?</b></p><p></p><ul><li> Supports customer remotely and provides 1st level customer support</li><li> Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers</li><li> Participates in investigating and resolving technical problems</li><li> Supports pre-and/or post sales technical product advice for implementation and operation of customer solutions</li><li> Deploys detailed knowledge and expertise about the organization's service offering, related products and application domain to improve either business operations and/or strategic innovations</li><li> Supports acquisition activities with detailed technical knowhow on complex issues</li><li> Contact with HQ for any cases ongoing at SERCO content</li><li> Adheres to and enforces the organization's internal processes and rules as well as public standards and regulations</li><li> Making outbound calls to support service sales and overall sales</li></ul><p></p><p><b>
What do I need to qualify for this job?</b></p><ul><li> Graduated from Electrical and/or Electronics departments
</li><li> Knowledge on low voltage power distribution products and industrial control products including protection, metering and control</li><li> Knowledge on medium voltage power distribution systems and products is a plus</li><li> Very good command of English</li><li> Advanced level of knowledge in MS Office Applications</li><li> Analytical thinking, result and quality-oriented approach and good communication skills are required competencies</li></ul><p></p><p><b>
What we offer</b></p><div>
<ul><li>Speak up Culture</li></ul>
<ul><li>Respectful Workplace</li></ul>
<ul><li>Being part of a global work environment</li></ul>
<ul><li>Attractive remuneration package</li></ul>
<ul><li>Excellent recognition tools providing spot awards</li></ul>
<ul><li>Learning &amp; Development opportunities for both personal and professional growth</li></ul>
<ul><li>Leave days for parents and a variety of flexible working models that allow time off for yourself and your family</li></ul>
<ul><li>Creche allowance for mothers</li></ul>
<ul><li>Share matching programs to become a shareholder of Siemens AG</li></ul>
<ul><li>Remote working and remote living flexibility only for relevant positions</li></ul>
<ul><li>Find more benefits here</li></ul>
</div><p></p><p>&ldquo;At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow&lsquo;s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds&rdquo;</p><p>
As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receive applications of candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.</p><p>
Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.</p><p>
We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of you ability as we will use the data to review your suitability to the role.</p><p>
Please find more information from our web site:</p><p>
https://new.siemens.com/tr/tr.html</p><p><br>
Contact<br>
IF you need more information please don't hesitate to contact us.<br>
+90 216 459 20 00</p><p>
https://new.siemens.com/tr/tr/genel/iletisim.html<br>
insanorganizasyon.tr@siemens.com</p><p>
www.instagram.com/siemensturkiye</p><p>
https://m.youtube.com/user/Siemens</p><p>
http://www.twitter.com/siemensturkiye</p><p>
http://www.facebook.com/siemensturkiye</p><p><b>
#LI-HYBRID</b></p></div></div></div></div></div></div><p></p>

Customer Services Professional-Technical Support

Apple

<p>Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.<br>
<br>
As a Business Expert, you&rsquo;re part of a team that&rsquo;s passionate about helping businesses succeed. You create owners by connecting with new and existing business customers to identify opportunities, propose solutions, forecast needs, and close sales. Your knowledge of industry trends and expertise with Apple products and services - along with third-party technologies - help you to develop business solutions tailored to the needs of customers.<br>
<br>
You&rsquo;re a top sales performer who has exceptional interpersonal and influencing skills, and you&rsquo;re considered a resource to the wider store team, inspiring an environment where Apple Retail Business is a part of everyone&rsquo;s role.<br>
<br>
<b>Description</b><br>
Establish and engage business customers by showcasing our technology and helping them discover how Apple and third-party products and solutions can enhance and support their businesses and enrich the lives of their customers and employees.<br>
<br>
Proactively engage with and provide excellent customer service to Apple Retail Business customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy.<br>
<br>
Serve as the go-to expert and store team mentor on business customer needs and solutions.<br>
<br>
Collaborate across the Apple Store in business sessions, briefings, workshops, and events by identifying and recommending unique offerings to fit customers&rsquo; business needs.<br>
<br>
Lay a foundation for long-term relationships between local business customers and Apple Retail through proactive and informative engagement, exceptional service, and tailored recommendations.<br>
<br>
Maintain accurate business customer contact and relationship information in our Customer Relationship Management app so Apple has accurate business intelligence.
<br>
<br>
Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.<br>
<br>
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn.<br>
<br>
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities.<br>
<br>
<b>Preferred Qualifications</b><br>
You can:<br>
Show a track record of strong performance and results.<br>
Communicate effectively and tailor your communication style to different audiences.<br>
Work in a fast-paced environment and make timely decisions, sometimes under tight deadlines and pressure.<br>
Build rapport and work effectively with both internal and external customers, including business owners and executives.<br>
Demonstrate excellent organizational skills, the ability to set priorities, and responsiveness to customer requests.
<br>
Draw from a deep technical understanding of Apple products and services, both in store and online, along with expertise in business solutions and industry trends.<br>
Learn, navigate, and use new tools and systems.<br>
<br>
<b>Minimum Qualifications</b><br>
You should:<br>
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.<br>
Have experience in retail or sales, or related work experience.<br>
Have experience with Apple products, services, and solutions.<br>
Be proficient in the local language, both written and spoken.<br>
<br>
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.</p>

Kurumsal Müşteriler Eksperi

Workteam Hr Yazılım ve Danışmanlık LTD. ŞTİ.

<p><b>Felemenk&ccedil;e Bilen M&uuml;&#351;teri Temsilcisi Ar&#305;yoruz!</b></p><p>Dan&#305;&#351;manl&#305;&#287;&#305;n&#305; y&uuml;r&uuml;tt&uuml;&#287;&uuml;m&uuml;z &ccedil;a&#287;r&#305; merkezi i&ccedil;in m&uuml;&#351;teri memnuniyetini en &uuml;st d&uuml;zeyde tutarak m&uuml;&#351;teri taleplerini kar&#351;&#305;layacak, sorular&#305; yan&#305;tlayacak, sorunlar&#305; &ccedil;&ouml;zecek ve m&uuml;&#351;teri odakl&#305; yakla&#351;&#305;m&#305;yla &#351;irketimize de&#287;er katacak bir M&uuml;&#351;teri Temsilcisi aray&#305;&#351;&#305;m&#305;z bulunmaktad&#305;r.</p><p><b>G&ouml;rev ve Sorumluluklar:</b></p><ul><li>Felemenk&ccedil;e konu&#351;an m&uuml;&#351;terilerle telefon veya e-posta yoluyla etkili ileti&#351;im kurmak,</li><li>M&uuml;&#351;teri taleplerini h&#305;zl&#305; ve do&#287;ru bir &#351;ekilde yan&#305;tlamak,</li><li>M&uuml;&#351;teri &#351;ikayetlerini &ccedil;&ouml;zmek ve memnuniyet sa&#287;lamak,</li><li>&Uuml;r&uuml;n ve hizmetler hakk&#305;nda m&uuml;&#351;terilere bilgi vermek.</li></ul><p><b>Aranan Nitelikler:</b></p><ul><li>En az lise mezunu,</li><li>Ak&#305;c&#305; d&uuml;zeyde Felemenk&ccedil;e konu&#351;ma ve yazma becerisi,</li><li>&#304;nsan ili&#351;kilerinde ba&#351;ar&#305;l&#305;,</li><li>M&uuml;&#351;teri ve &ccedil;&ouml;z&uuml;m odakl&#305; yakla&#351;&#305;ma sahip,</li><li>Tak&#305;m &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n,</li><li>Temel bilgisayar ve MS Office programlar&#305; bilgisine sahip.</li></ul><p><b>&Ccedil;al&#305;&#351;ma Ko&#351;ullar&#305;:</b></p><ul><li>Uzaktan &ccedil;al&#305;&#351;ma imkan&#305;,</li><li>Maa&#351; + Yemek kart&#305; + Prim</li></ul><p><b>Ba&#351;vuru:</b></p><p>E&#287;er siz de m&uuml;&#351;teri memnuniyetini &ouml;n planda tutan, &ccedil;&ouml;z&uuml;m odakl&#305; bir ekipte yer almak istiyorsan&#305;z ba&#351;vurunuzu bekliyoruz.</p><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;</p><p>Maa&#351;: 35.000,00TRY - 50.000,00TRY ayl&#305;k</p><p>Dil:</p><ul><li>Almanca (Zorunlu)</li></ul>

Felemenkçe Bilen Müşteri Temsilcisi

Kaan Metal İnşaat Ticaret limited Şirketi

<p>Dan&#305;&#351;manl&#305;&#287;&#305;n&#305; yapt&#305;&#287;&#305;m&#305;z, global ve uluslararas&#305; Havayolu markalar&#305;n&#305;n m&uuml;&#351;teri hizmetleri ekiplerinde de&#287;erlendirilmek &uuml;zere ana dil seviyesinde &quot;Almanca ve, ve ya Orta seviyede &#304;ngilizce ( &#304;ngilizce Zorunlu de&#287;il ) Bilen M&uuml;&#351;teri Dan&#305;&#351;man&#305;&quot; aray&#305;&#351;&#305;m&#305;z bulunmaktad&#305;r.</p><p><b>ALMANCA B&#304;L&#304;NMES&#304; &#350;ARTI VARDIR.</b></p><p>Projelerde <b>homeoffice</b> &ccedil;al&#305;&#351;ma modeli bulunuyor. Bilgisayar ve di&#287;er ekipmanlar firma taraf&#305;ndan sa&#287;lanacakt&#305;r.</p><p>&#304;&#350; TANIMI:</p><p>&middot; Firman&#305;n yabanc&#305; m&uuml;&#351;terilerinden gelen taleplerin kar&#351;&#305;lanmas&#305; ve &ccedil;&ouml;z&uuml;mler sa&#287;lanmas&#305;.</p><p>&middot; Mail ve telefon &uuml;zerinden gelen kullan&#305;c&#305; ve &uuml;ye &#351;ikayetlerinin cevapland&#305;r&#305;lmas&#305;, sistem &uuml;zerinde ilgili kay&#305;tlar&#305;n olu&#351;turulmas&#305;.</p><p><b>&#304;stenen Yetenek ve Uzmanl&#305;klar</b></p><p>&#304;stenen Yetenek ve Uzmanl&#305;klar</p><p>ARANAN N&#304;TEL&#304;KLER:</p><p>&middot; Anadil veya ileri seviyede Almanca ve ya iyi derecede &#304;ngilizce Bilen,</p><p>&middot; Tercihen en az ortaokul mezunu,</p><p>- T&uuml;rk vatanda&#351;l&#305;&#287;&#305; &#351;art&#305; yoktur,</p><p>SOSYAL HAKLAR:</p><p>Y&uuml;ksek NET Maa&#351; + Y&uuml;ksek Performans Primi + Yemek + &Ouml;SS</p><p>&Ccedil;ALI&#350;MA SAATLER&#304;:</p><p>- Part-time, Full-time, Sabit ve vardiyal&#305; &ccedil;al&#305;&#351;ma se&ccedil;enekleri bulunmaktad&#305;r.</p><p>&#304;Z&#304;N G&Uuml;NLER&#304;:</p><p>- Haftan&#305;n 5 g&uuml;n&uuml; &ccedil;al&#305;&#351;ma 2 g&uuml;n izin. (Haftasonu izin olan se&ccedil;eneklerimiz mevcuttur.)</p><p>Haklar Ve Yan Haklar</p><p>- Sekt&ouml;rdeki en y&uuml;ksek maa&#351;</p><p>- Evden &Ccedil;al&#305;&#351;ma &#304;mkan&#305;,</p><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;, Yar&#305; zamanl&#305;</p><p>Maa&#351;: 35.000,00TRY - 65.000,00TRY ayl&#305;k</p><p>Dil:</p><ul><li>Almanca  (Zorunlu)</li></ul>

Almanca Bilen Müşteri İlişkileri Uzmanı

MUDO

<div>
 <p>
  GENEL N&Idot;TEL&Idot;KLER VE &Idot;&Scedil; TANIMI
 </p>
 <p>
  <br/>
 </p>
 <p>
  1964 y&inodot;l&inodot;nda Beyo&gbreve;lu Fita&scedil; Pasaj&inodot;&rsquo;nda 12 metrekarelik bir d&uuml;kkanda ba&scedil;layan maceram&inodot;za, T&uuml;rkiye&rsquo;nin 27 ilinde 1.400&rsquo;&uuml; a&scedil;k&inodot;n &ccedil;al&inodot;&scedil;an&inodot;m&inodot;z ve 90.000 m&sup2;&rsquo;nin &uuml;zerinde sat&inodot;&scedil; alan&inodot;na sahip yakla&scedil;&inodot;k 120 ma&gbreve;azam&inodot;zda devam ediyoruz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Sizi de, yarat&inodot;c&inodot; ve m&uuml;&scedil;terilerinin beklentilerini anlayan g&uuml;&ccedil;l&uuml; ekibimizin bir par&ccedil;as&inodot; olmaya davet ediyoruz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Mudo ekibi olarak, Mecidiyek&ouml;y ofisimizde yer alan
  <strong>
   M&uuml;&scedil;teri Deneyimi &amp; CRM
  </strong>
  birimimizde g&ouml;revlendirilmek &uuml;zere
  <strong>
   &ldquo;M&uuml;&scedil;teri Hizmetleri Uzman&inodot;''
  </strong>
  ar&inodot;yoruz.
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Tercihen &uuml;niversitelerin &Idot;&scedil;letme, &Idot;leti&scedil;im, Pazarlama veya ilgili b&ouml;l&uuml;mlerinden mezun
  </li>
  <li>
   M&uuml;&scedil;teri hizmetleri, &ccedil;a&gbreve;r&inodot; merkezi veya m&uuml;&scedil;teri deneyimi s&uuml;re&ccedil;lerinde en az 3 y&inodot;l deneyimli
  </li>
  <li>
   Microsoft Office uygulamalar&inodot;n&inodot; etkin kullanabilen
  </li>
  <li>
   &Idot;leti&scedil;im becerileri g&uuml;&ccedil;l&uuml;, &ccedil;&ouml;z&uuml;m odakl&inodot; ve m&uuml;&scedil;teri memnuniyetine &ouml;nem veren
  </li>
  <li>
   Tercihen CRM veya m&uuml;&scedil;teri ili&scedil;kileri y&ouml;netimi sistemleri hakk&inodot;nda bilgi sahibi
  </li>
  <li>
   Analitik d&uuml;&scedil;&uuml;nme yetene&gbreve;i ve raporlama becerisi geli&scedil;mi&scedil;
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   &Idot;&Scedil; TANIMI
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   &Ccedil;a&gbreve;r&inodot; merkezi, ma&gbreve;aza ekipleri ve anketlerden gelen m&uuml;&scedil;teri geri bildirimlerinin analiz edilmesi ve geli&scedil;im alanlar&inodot;n&inodot;n belirlenerek raporlanmas&inodot;
  </li>
  <li>
   Chatbot ve di&gbreve;er self servis kanallar&inodot;nda sunulan hizmetlerin g&uuml;ncellenmesi ve takibinin yap&inodot;lmas&inodot;
  </li>
  <li>
   &Scedil;ik&acirc;yet y&ouml;netimi sistemindeki verilerin kontrol edilmesi ve g&uuml;ncellenmesi
  </li>
  <li>
   M&uuml;&scedil;terilerden gelen talep, &scedil;ik&acirc;yet ve &ouml;nerilerin do&gbreve;ru &scedil;ekilde al&inodot;nmas&inodot;, &ccedil;&ouml;z&uuml;m s&uuml;recinin takip edilmesi
  </li>
  <li>
   Periyodik m&uuml;&scedil;teri hizmetleri raporlar&inodot;n&inodot;n haz&inodot;rlanmas&inodot;
  </li>
  <li>
   &Idot;&ccedil; ekiplerle koordineli &ccedil;al&inodot;&scedil;arak m&uuml;&scedil;teri odakl&inodot; &ccedil;&ouml;z&uuml;mler &uuml;retilmesi
  </li>
 </ul>
 <p>
 </p>
</div>


Müşteri Hizmetleri Uzmanı

One on One Learning

<p>E-Ticaret Personeli</p><p>Tam zamanl&#305; &ccedil;al&#305;&#351;ma sistemine uygun,</p><p>En az Lise Mezunu,</p><p>Ms Office programlar&#305;n&#305; kullanabilen,</p><p>&Uuml;r&uuml;n verilerinin ve g&ouml;rsellerinin g&uuml;ncelli&#287;ini takip edecek,</p><p>&#304;&ccedil;eriklerin do&#287;ru ve zengin bir &#351;ekilde sunumunu sa&#287;layacak,</p><p>&Uuml;r&uuml;nlerin online sat&#305;&#351; i&ccedil;in sat&#305;&#351;a a&ccedil;&#305;lmas&#305; s&uuml;re&ccedil;lerini denetleyecek,</p><p>&Uuml;r&uuml;n iadelerinin takibi ve tekrar sat&#305;&#351;a sunulabilirli&#287;ini belirleyecek,</p><p>Planlama, takip becerisine sahip E-Ticaret personeli aranmaktad&#305;r.</p><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;</p>

E ticaret Personeli

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