customer support representative Jobs in Karachi

customer support representative

customer service representative Jobs in Karachi

customer service representative

sales coordinator

crm coordinator

customer care executive

customer relations coordinator

Emirates Talent Solution

Position Title: Customer Relations ExecutiveIndustry: Property Development &amp; Real Estate Location: Karachi, Pakistan Employment Type: Full-timeJob Overview:A leading property development company in Karachi is looking for an experienced and well-presented Customer Relations Executive to manage client interactions, property inquiries, and ensure a seamless customer experience throughout the sales and post-sales process.The ideal candidate should possess 5&ndash;7 years of experience in client servicing or customer relations within the real estate or property development sector, with strong communication skills, a professional attitude, and the ability to manage high-profile clients with discretion and efficiency.Key ResponsibilitiesClient Communication &amp; Relationship Management<ul><li>Act as the primary point of contact for client communication, ensuring timely and professional responses.</li><li>Build and maintain long-term relationships with existing and prospective clients.</li><li>Coordinate property viewings, client meetings, and follow-ups with the sales team.</li><li>Provide accurate information on payment schedules, project updates, and documentation.</li></ul>Post-Sales Support<ul><li>Guide clients through booking, documentation, and property handover stages.</li><li>Liaise with finance and legal teams for smooth transaction processes.</li><li>Maintain records of client interactions, feedback, and correspondence for continuous improvement.</li></ul>Administration &amp; Coordination<ul><li>Prepare and manage client files, agreements, and reports.</li><li>Support the sales and marketing departments with communication materials and client coordination.</li><li>Collaborate with management to enhance the overall client experience and service standards.</li></ul>Key RequirementsEducation:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field.</li></ul>Experience:<ul><li>5&ndash;7 years of relevant experience in customer relations, client servicing, or sales coordination, preferably in the real estate or property development industry.</li></ul>Skills &amp; Competencies:<ul><li>Excellent verbal and written communication in English and Urdu.</li><li>Strong client-handling, negotiation, and problem-solving skills.</li><li>Proficiency in MS Office (Word, Excel, PowerPoint) and CRM systems.</li><li>Highly organized, confident, and capable of multitasking effectively.</li><li>Professional appearance with strong interpersonal and presentation skills.</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary package based on experience.</li><li>Performance-based incentives.</li><li>Professional growth and learning opportunities.</li><li>A collaborative and dynamic work environment.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Experience:<ul><li>Property Development: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Relations Executive - Property Development

Aspire92

Job Description:We are seeking a skilled and detail-oriented CRM Specialist to support our marketing and sales teams by building, customizing, and optimizing our platform. The ideal candidate will have a strong understanding of CRM application, workflows, and integrations, as well as experience with dashboard and report creation within the CRM.Key Responsibilities &amp; Duties:<ul><li>Manage the company&rsquo;s CRM platform</li><li>Develop and manage dashboards and reports</li><li>Ensure all customer data is accurately recorded and kept up-to-date in the CRM system</li><li>Train other staff members on the use of the CRM system</li><li>Conduct regular audits of the CRM system to ensure data integrity</li><li>Analyze customer interactions and data within the CRM system to provide feedback and</li><li>recommendations for improving customer service and sales strategies</li><li>Identify and resolve CRM system issues</li></ul><ul><li>Optimize and customize existing assets including landing pages, emails, and forms</li><li>Build and maintain automation workflows, lists, and lead scoring models</li><li>Work with internal and external teams to maintain application integrations</li><li>Troubleshoot technical issues and ensure platform performance and reliability</li><li>Stay up to date with features, best practices, and industry trendsRequirements &amp; Qualifications:</li></ul><ul><li>2+ years of experience working with CRM</li><li>Experience building custom modules, email templates, and dashboards in CRM</li><li>Knowledge of workflows, lead nurturing, and marketing automation</li><li>Familiarity with APIs and integrating with external systems</li><li>Strong attention to detail and ability to manage multiple projects simultaneously</li><li>Background in digital marketing or user experience</li></ul>Skills:<ul><li>Proven ability to manage multiple tasks and meet deadlines</li><li>Strong attention to detail and organizational skills</li><li>Ability to work independently and as part of a team</li></ul>Job Type: Full-timeWork Location: Remote

CRM Coordinator

Limton Group of Companies

Limton Group of companies is currently hiring for CRM Coordinatior, responsible for all the tasks related to complaint management, repair and inhouse companion products sales in CSD. Required to coordinate with the customers, note their issues and coordinate with field engineers or inhouse engineers for resolution of complaint or repair as case maybe. Also required to deal with walk-in clients who come to purchase or collect companion products and/or repaired machines. Ensuring quality checks and timelines check on engineers is important.Qualification RequirementsBE (Electronics) / MSc (Applied Physics)DAE (Electronics) with some business backgroundExperience RequirementsAt least one year working experience in similar capacity or in technical coordinationSkills RequirementExcellent verbal and written communication skills (in English); able to coordinate with variety of internal &amp; external customers; organizational and planning skills, handle multiple tasks simultaneously, set goals and meet deadlines, ability to take initiative; analytical, reasoning and problem solving skills; ability to maintain accurate and detailed records; computer literacy.Job Responsibilities:<ul><li>Receive and log client complaints, assign to engineers for timely resolution.</li><li>Follow up on visits, collect client feedback on engineer performance.</li><li>Achieve sales targets for Companion Products.</li><li>Assist clients, generate IRFs, coordinate invoicing, and ensure prompt delivery.</li><li>Efficiently handle credit sales and follow up on payment.</li><li>Meet monetary targets for Repairs.</li><li>Receive and log repair requests, coordinate estimates, and ensure timely completion.</li><li>Generate IRFs, coordinate invoicing, and collect payments promptly.</li><li>Monitor repaired machines, inform clients, and manage outstanding payments.</li><li>Verify daily reports of engineers and technicians.</li><li>Submit daily activity reports to ACSM.</li><li>Maintain reports for all operations and conduct customer satisfaction surveys.</li><li>Forward cases to Marketing Department.</li><li>Check and counter-sign contract and warranty cards.</li></ul>Kindly apply those candidate who have technical background.Position is open for both male and female applicants.0349-3531183Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

ibex

<div>
 
 
 Ibex
 
 , representing one of its global clients, is looking for a dedicated and detail-oriented
 
 Customer Support Coordinator
 
 to join our team. This is a full-time,
 
 onsite night-shift role
 
 . The ideal candidate will deliver
 
 exceptional customer service,
 
 manage member onboarding, and ensure a smooth experience throughout the customer lifecycle. This position requires strong communication skills, a customer-centric approach, and the ability to collaborate effectively in a fast-paced environment.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Deliver a high standard of customer service by managing inbound calls, addressing inquiries, and resolving concerns with professionalism and empathy.
 </li>
 <li>
 Guide new members through the onboarding process, ensuring they are well-informed about their benefits and entitlements.
 </li>
 <li>
 Build and maintain positive member relationships through proactive communication, regular follow-ups, and personalized support.
 </li>
 <li>
 Support member retention by addressing queries, resolving issues, and identifying opportunities for service improvement.
 </li>
 <li>
 Assist with membership account updates, billing inquiries, and other administrative tasks as required.
 </li>
 <li>
 Collaborate cross-functionally with internal departments to optimize the member experience and streamline processes.
 </li>
 <li>
 Accurately document all member interactions and updates in company systems to maintain alignment and transparency.
 </li>
 <li>
 Coordinate with field teams to support scheduling, service activities, and operational efficiency.
 </li>
 <li>
 Perform other relevant duties, demonstrating strong verbal and written communication skills across multiple channels.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements
 
 
 <ul>
 <li>
 Minimum
 
 Higher Secondary Education / HSSC
 
 (bachelor&rsquo;s degree preferred).
 </li>
 <li>
 
 1+ year of experience
 
 in customer service, client relations, or sales.
 </li>
 <li>
 Willingness and ability to work in a
 
 night shift (onsite)
 
 .
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Strong organizational and multitasking abilities with keen attention to detail.
 </li>
 <li>
 Proactive, adaptable, and collaborative team player.
 </li>
 <li>
 Comfortable managing high call volumes while maintaining a customer-first approach.
 </li>
 <li>
 Demonstrated ability to prioritize and meet deadlines in a dynamic work environment.
 </li>
 </ul>
 
 
</div>

Customer Support Coordinator - Night Shift

Mars BPO

Job Description: We are seeking enthusiastic Customer Outreach Executives to join our on-site BPO team. In this role, you will be responsible for reaching out to potential customers, introducing our services, and identifying qualified leads for the sales team. Ideal candidates are confident, persuasive, and goal-oriented.Key Responsibilities:<ul><li>Conduct outbound calls to potential customers</li><li>Explain company services in a clear and professional manner</li><li>Build interest and maintain customer engagement</li><li>Screen and qualify leads before passing them to closers</li><li>Ensure accurate documentation of customer interactions</li><li>Follow company scripts, guidelines, and compliance standards</li><li>Achieve daily, weekly, and monthly performance targets</li></ul>Job Requirements:<ul><li>Strong spoken English and confident communication</li><li>Energetic, persuasive, and target-driven</li><li>Ability to handle rejection and stay motivated</li><li>Basic computer skills</li><li>Willingness to work night shifts</li><li>Fresh candidates are encouraged to apply</li><li>Previous call center or BPO experience is a plus</li></ul>What We Offer:<ul><li>Competitive salary with performance incentives</li><li>Supportive and professional work environment</li><li>Training and skill development</li><li>Career growth and promotion opportunities</li><li>Stable on-site position</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Office Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Outreach Executive

Supply Chain Services

<ul><li>Provide support with the department's day-to-day tasks.</li><li>must have strong organizational skills and the ability to prioritize and manage high-volume workloads while meeting deadlines</li><li>Strong attention to detail , great customer service, must be outstanding in the strong follow-ups , record keeping ,</li><li>Ensure that all documentation is completed in a correct manner and presented within the expected time frames as designated by the departmental head at any given time.</li><li>key player with Client Relationship Management</li><li>Should be good enough to handle different working situations/conditions.</li><li>Excellent communication skills are also important, to ensure the office operates efficiently.</li><li>Communicate effectively with customers, clients and team members by emails, telephone, and electronically. Proactively organize workflow to meet customer time frames.</li><li>Taking ownership of complaint and queries and proactively following through to resolution.</li><li>Ensure timely resolution of any discrepancy .</li><li>Maintain a positive working relationship at all levels.</li><li>Able to work under minimum supervision.</li></ul>Education: GraduateExperience : 2 Years Minimum in same fieldOther Skills: Fluency in English (Mandatory).Good command of MS excel and better commercial sense.Excellent organization, planning and communication skills, client relationship management.Schedule: 4 days on / 4 days off Shift: Night Shift (10:30 PM &ndash; 10:30 AM; timings may change as per requirement) Holidays: We follow the UK holiday calendar only (no Pakistani federal holidays).Job Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>Do you live in Bahria Town Karachi? please share complete address</li><li>your salary expectations and what would be the expected time frame for joining your services ?</li><li>Can you work at night shift?</li></ul>Work Location: In person

Operations Executive-Night Shift BahriaTown Karachi

TUV Austria

Company Description: TUV Austria Bureau of Inspection &amp; Certification (Pvt.) Ltd is a leading Certification and Inspection Company based in Lahore, Pakistan. The company offers independent 3rd-party Registration/Certification services against various International ISO standards and provides technical inspection services to industries such as Oil &amp; Gas, construction, and power. With a focus on quality and HSE, the company has a strong reputation and a client base of over 1500 companies.Role DescriptionThis is a full-time, on-site role for a Sales Coordinator at TUV Austria Bureau of Inspection &amp; Certification (Pvt.) Ltd in Karachi. The Sales Coordinator will handle sales coordination, customer service, internal communication, and sales operations on a daily basis, ensuring seamless collaboration between clients and internal departments.Sales Coordination and Management&middot; Coordinate and manage sales activities to ensure timely and accurate order processing.&middot; Act as a liaison between the sales team and clients, providing exceptional customer service.Support to Country Sales Manager (CSM)&middot; Assist the Country Sales Manager (CSM) in preparing contracts, proposals, and presentations.&middot; Handle follow-ups on proposals prepared by the CSM and coordinate with clients accordingly.&middot; Support the CSM in bidding processes and complete all tasks assigned by them.Record Maintenance and Reporting&middot; Maintain records of sales transactions, customer inquiries, and follow-ups in the CRM system.&middot; Prepare sales presentations, reports, and proposals as required.&middot; Monitor sales performance metrics and generate weekly and monthly reports for the management.Client Queries and Communication&middot; Handle queries from clients regarding certification services and processes.&middot; Ensure timely communication and collaboration with cross-functional teams to meet client expectations.Administrative and Documentation Support&middot; Support the sales team by managing schedules, meetings, and documentation.&middot; Maintain proper documentation of contracts, bids, and presentations to ensure seamless access.Qualifications&middot; Proven skills in Sales Coordination and Sales Operations.&middot; Exceptional communication and interpersonal skills to interact effectively with clients and team members.&middot; Strong presentation skills for preparing and delivering impactful sales materials.&middot; A proactive approach to problem-solving with a customer-centric mindset.&middot; Proficiency in MS Office (Word, Excel, PowerPoint) and CRM systems.&middot; Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.&middot; Experience in the certification or inspection industry is a plus.&middot; Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.Job Type: Full-timePay: Rs75,000.00 - Rs100,000.00 per monthWork Location: In person

Sales Coordinator

Explore 777+ Customer relations coordinator in Karachi this January. Find roles across top companies and apply now to boost your career.

777 customer relations coordinator jobs IN Karachi

Customer Relations Executive - Property Development

CRM Coordinator

CRM Coordinator

Customer Support Coordinator - Night Shift

Customer Outreach Executive

Operations Executive-Night Shift BahriaTown Karachi

Sales Coordinator