account manager

key account manager

customer service consultant Jobs in Cairo

customer service consultant

sales key account manager

call center operations manager Jobs in Cairo

call center operations manager

customer relationship manager

51Talk Headquarters

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
 </li>
 <li>
 Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
 </li>
 <li>
 Conduct calls to prospective customers to promote and sell our products and services.
 </li>
 <li>
 Handle customers&lsquo; inquiries and convert them into sales opportunities.
 </li>
 <li>
 Understand customer needs and requirements to provide appropriate solutions .
 </li>
 <li>
 Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experiences as a customer service manager or in a similar supervisory role.
 </li>
 <li>
 Strong understanding of customer relationship and sales management.
 </li>
 <li>
 Ability to motivate and drive a team to achieve targets.
 </li>
 <li>
 Excellent leadership, communication, and interpersonal skills.
 </li>
 </ul>
 
 
 
 
 Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 
 
 Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 
</div>

Customer Service Team Lead

Juhayna Food Industries

<div>
 
 Who We Are
 
 
 
 For over three decades, Juhayna Food Industries has been a pioneer in Egypt&rsquo;s dairy and juice sector, producing, processing, and packaging milk, yoghurt, cooking products, juices, and concentrates. Since 1983, we have built trusted household brands, expanding our presence across Egypt and the Middle East through a commitment to high-quality, safe, and healthy products.
 
 
 Today, with four state-of-the-art plants, a vast distribution network reaching over 136,000 outlets, and a 5,000-feddan dairy farm housing over 7,000 milking cows, Juhayna continues to set benchmarks for premium Egyptian products. Our success stems from our people, who embody the values of
 
 Integrity, Achievement, Continuous Improvement, Innovation, Ownership, and Positivity.
 
 
 
 
 Job Purpose
 
 
 
 Responsible for maintaining and developing existing and new key customers through ethical sales methods and relevant internal liaison to optimize quality of service, business growth and customer satisfaction.
 
 
 
 What You Will Do In Your Role
 
 
 
 <ul>
 <li>
 Responsible for sales volume, distribution, merchandizing, shelving and pricing.
 </li>
 <li>
 Secure long-term agreements with all accounts.
 </li>
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 Ensure excellent deployment for the Shelving visibility or displays contracts.
 </li>
 <li>
 Conduct a daily morning meeting to follow up team productivity, distribution and sales coverage.
 </li>
 <li>
 Follow up on innovations (New trade programs, new launches, POS Materials, activities, etc...)
 </li>
 <li>
 Update Unit Manager with the requested data accurately and on time (stocks, estimates, daily sales, pricing, competition &hellip;etc.)
 </li>
 <li>
 Maintain a physical presence in the territory to ensure understanding of customer&rsquo;s needs.
 </li>
 <li>
 Complying with the Company&rsquo;s Credit Policy
 </li>
 <li>
 Submit reports concerning:
 </li>
 <ul>
 <li>
 Volume Results.
 </li>
 <li>
 In-store business results (Distribution, Visibility, Shelving, Pricing)
 </li>
 <li>
 Customers' feedback.
 </li>
 <li>
 Improving on routes productivity KPIs for all routes within your territory Build &amp; maintain a high relationship with all key contacts.
 </li>
 </ul>
 <li>
 Assess performer capability through WORK*WITHs and ONE- to-ONEs providing development feedback to the sales representatives &amp; the territory team
 
 </li>
 </ul>
 
 What You Will Bring To The Role
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree of business or any equivalent
 </li>
 <li>
 At least 2 years of experience in the same role with an FMCG company
 </li>
 <li>
 Strong personality &amp; having the ability to lead a team
 </li>
 <li>
 Computer literacy (windows applications)
 </li>
 <li>
 Drive for Results
 </li>
 <li>
 Customer Focus
 </li>
 <li>
 Problem solving &amp; Decision Making
 </li>
 <li>
 Ethics &amp; Values
 </li>
 </ul>
</div>

Sales Supervisor Key Retail - Cairo

Emirates NBD

<div>
 
 
 Job Duties &amp; Responsibilities:
 
 
 <ul>
 <li>
 Analyze customer data to identify opportunities for improvements in business processes that lead to an increased number of complaints/ inquiries.
 </li>
 <li>
 Serves as an operational resource in the analysis of events through expedited problem identification, recommendations and resolutions.
 </li>
 <li>
 Maintains collaborative relationships across the organization based on trust, expertise, and reliability to obtain information and content from leaders and front-line staff, fostering successful root cause completion.
 </li>
 <li>
 Facilitates process mapping sessions and focus groups to gain understanding of business processes and underlying problem areas.
 </li>
 <li>
 Uses clear and understandable communication to report on findings, and recommendations.
 </li>
 <li>
 Suggests amendments to current practices in an effort to build greater consistency across customer touchpoints.
 </li>
 <li>
 Assist in the delivery of proactive service by coaching the call center agents.
 </li>
 <li>
 Manage some initiatives identified as part of segment/product customer journeys.
 </li>
 <li>
 Ensure regular updates are shared with the management team.
 </li>
 <li>
 Work with cross-functional teams to implement the improvements identified within the stipulated time.
 </li>
 <li>
 Ensure that the complaints team is up to date in terms of required training and knowledge.
 </li>
 <li>
 5-7 years of banking experience, with strong focus on customer relationship management and complaints handling.
 </li>
 </ul>
 
 
</div>

Complaints Manager

DHL Express

<div>
 
 Role Purpose:
 
 
 
 Maintain between 400 and 600 existing DHL customers by telephone within the Direct Sales Segment. Be responsible for the revenue retention and development for this portfolio of accounts through the sales tactics of Up-Selling and Cross Selling related DHL services and products and for new business development by opening new accounts.
 
 
 
 Impact:
 
 
 
 
 <ul>
 <li>
 Responsible for work processes that affect success of own role and have a moderate impact on the performance of the department.
 
 
 
 </li>
 </ul>
 
 Problem/Complexity/Process:
 
 
 
 
 <ul>
 <li>
 Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business.
 </li>
 <li>
 Act as Tele Sales customers&rsquo; main contact for DHL. Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
 </li>
 <li>
 Open new accounts and ensure they trade profitably.
 
 
 
 </li>
 </ul>
 
 Customer/Stakeholder:
 
 
 
 
 <ul>
 <li>
 Act as Tele Sales customers&rsquo; main contact for DHL, responding and satisfying their sales and post sales requirements.
 </li>
 <li>
 Build a strong client relationship to ensure that the account performs and grows to its maximum potential.
 </li>
 <li>
 Manage a portfolio of customers via telephone.
 </li>
 <li>
 Liaise closely with Sales Channels
 
 
 
 </li>
 </ul>
 
 Autonomy:
 
 
 
 
 <ul>
 <li>
 Complete daily and weekly reports to measure individual and department effectiveness and provide figures showing weekly productivity of the department.
 </li>
 <li>
 Adhere to regional standards on profit margins and discount guidelines.
 </li>
 <li>
 Any deviation from the tariffs requires management agreement Work under limited supervision with periodic review. Use independent judgment and determine best course of action through the interpretation of policies and procedures.
 
 
 
 </li>
 </ul>
 
 People Management:
 
 
 
 
 <ul>
 <li>
 May provide general guidance/direction, training, and technical assistance to lower level service, production, and support personnel
 
 
 
 </li>
 </ul>
 
 Skills/ Qualifications:
 
 
 
 
 <ul>
 <li>
 2-4 years of experience in related area of responsibility.
 </li>
 <li>
 Senior service, production, or support roles highly experienced in area of responsibility.
 </li>
 <li>
 Performs all of the standard and some specialized more complex aspects of the function.
 </li>
 <li>
 Thorough knowledge of tasks and responsibilities.
 </li>
 <li>
 Effectively applies skills in accomplishing tasks.
 
 
 
 </li>
 </ul>
 OUR OFFER
 
 
 
 <ul>
 <li>
 Strong career support in an international environment.
 </li>
 <li>
 Great culture and colleagues.
 </li>
 <li>
 Multifarious benefit programm.
 
 
 
 </li>
 </ul>
 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
 
 
 We look forward to receiving your application!
</div>

Telesales Executive

Visa

<div>
 
 Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
 
 
 
 
 At Visa, you'll have the opportunity to create impact at scale &mdash; tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters &mdash; to you, to your community, and to the world.
 
 
 
 
 Progress starts with you.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The Specialized Customer Success Management team, part of CEMEA Go‑To‑Market Services, helps Visa customers maximize the adoption of live products and speed up client projects, with a strong focus on revenue growth.
 
 
 
 
 Using a consulting-style approach, Specialized CSMs develop deep expertise in Visa products and work across all levels of the organization to deliver the best outcomes for customers.
 
 
 
 <ul>
 <li>
 Accelerate adoption and improve performance of products for the assigned product family, by identifying optimization opportunities and leads for activation.
 </li>
 <li>
 Collaborate with regional Sales and Product functions to design and execute go-to-market initiatives for Visa products.
 </li>
 <li>
 Collaborate with cross-functional teams within Visa to deliver subject matter expertise consultation and operational best practices as needed to optimize client performance.
 </li>
 <li>
 Collect product feedback and prioritize the enhancement requests for the Global Product teams.
 </li>
 <li>
 Support and oversee the implementation of new Visa products purchased by Clients by coordinating with key Client and Visa teams to expedite implementation readiness activities and steer Client toward faster time to value and maximize adoption of deployed products.
 </li>
 <li>
 Foster and sustain trusted partnerships with other teams within Client Services, Product and Sales by aligning on the forward-looking relationship strategy and optimization opportunities and executing against Client Success Plans.
 </li>
 <li>
 Drive and deliver initiatives to improve client adoption of products and use of self-service tools.
 </li>
 <li>
 Stay current with the latest payment processing trends, Visa solutions and technologies to provide a good Client experience.
 </li>
 <li>
 Leverage insights and understanding of their local market(s) and product needs to continually enhance Product Health in the region and Client experience.
 </li>
 <li>
 Support periodic operational reviews with Clients and Visa stakeholders, incorporating input, comparison and client progress against product metrics.
 </li>
 <li>
 Translate complex customer business needs into opportunities for system and service solutions.
 </li>
 </ul>
 
 This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 Basic Qualifications:
 
 
 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
 
 
 
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
 </li>
 <li>
 Bachelor degree or equivalent qualification, Masters or MBA degree is preferred
 </li>
 <li>
 8-15 years of success in a technology, financial or information services business or with experience in the Payments, Consulting or Banking industry preferred
 </li>
 <li>
 Commitment to learning and developing with a strong bias for action, with a passion to build, test, learn and iterate.
 </li>
 <li>
 Proficiency in data analytics, visualization and data driven decision making.
 </li>
 <li>
 Demonstrated ability to build and maintain strong business relationships with internal and external stakeholders at all levels
 </li>
 <li>
 Ability to articulate complex technical and business issues and solutions to multiple levels internally and externally to support strategic business plans
 </li>
 <li>
 Self-starter able to achieve results as part of an effective team across countries and time zones
 </li>
 <li>
 Able to effectively prioritize and multi-task under deadlines
 </li>
 <li>
 Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization, including executives, in support of strategic business plans
 </li>
 <li>
 Excellent presentation skills, including strong oral and written communications
 </li>
 <li>
 Solid influencing and negotiation skills
 </li>
 <li>
 Basic to intermediate proficiency in the following skills:
 </li>
 <li>
 Building client relationships
 </li>
 <li>
 Build credibility and create trust-based relations
 </li>
 <li>
 Partner with clients to build their business
 </li>
 <li>
 Becoming customer centric, listening to and prioritizing customer needs to drive value realization and build trusted partnerships
 </li>
 <li>
 Success planning - Build measurable actions plans to help clients achieve their business goals and realize value from their products or solutions
 </li>
 <li>
 Client engagement - Communicate clearly and effectively with clients
 </li>
 <li>
 Proactiveness - think ahead and act. Critical thinking - take ownership over problems and find creative solutions to complex problems. Technical skills &ndash; continuous acquisition, application, and refinement of technical skills relevant to the role and payments
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
 
 
 
</div>

Senior Manager- Specialized CSM

<div>
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 Fresh Graduates or a 1-year experience in a relevant job.
 </li>
 <li>
 Bachelor&rsquo;s degree with minimum grade Good.
 </li>
 <li>
 Fluent English Language.
 </li>
 <li>
 Good Communication Skills
 </li>
 </ul>
 
 
 
 
 
 
 
 Job Description:
 
 
 
 
 
 
 
 <ol>
 <li>
 Provide service assistance to all walk in PRB customers in the branch and attend to customer complaints during agreed TAT.
 </li>
 <li>
 Assist priority banking relationship Managers in managing customer accounts and the execution of daily transactions and quieries.
 </li>
 <li>
 Solicit new to bank customers according to specified goals and targets as well as cross selling.
 </li>
 <li>
 Refer customers to the Priority Banking Relationship Managers.
 </li>
 <li>
 Understand and promote value proposition.
 </li>
 <li>
 Maintain the relationship with other departments and branches in the bank.
 </li>
 <li>
 Maintain follow-up process on all transactions .
 </li>
 <li>
 Update the priority Banking Relationship Manager through regular reporting about daily activities and achievements.
 </li>
 <li>
 Maximize profitability by deepening customer relationship, referrals and cross-selling.
 </li>
 <li>
 Prepare, and review all required reports and KYC forms to ensure that all transactions are adhered to the bank&rsquo;s policies and procedures.
 </li>
 <li>
 Verify clients&rsquo; signature
 </li>
 </ol>
 
 
</div>

Priority Banking Customer Service Officer

PGESCO

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 Provides analytical and documentation support across market screening, feasibility, permitting inputs, and bid preparation for power/energy/infrastructure opportunities in Egypt and the broader Middle East. Reports to the Senior Project Development Engineer / Project Development Lead.
 
 
 
 
 
 
 Duties and Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Conduct market analysis.
 </li>
 <li>
 Basic understanding to develop proposals, process of bidding and bidding strategy.
 </li>
 <li>
 Coordinate/ lead proposals stakeholders (external and internal).
 </li>
 <li>
 Basic understanding to feasibility studies.
 </li>
 <li>
 Ability to conduct cost estimate / Project price analysis / P&amp;L analysis.
 </li>
 <li>
 Project review of the commercial/business subjects.
 </li>
 <li>
 Assists Projects Development Manager with customer presentations and participates in customer meetings as needed.
 </li>
 <li>
 Lead customer(s) presentations and participates in customer meetings as needed.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Engineering degree.
 </li>
 <li>
 Construction Management study is recommended.
 </li>
 <li>
 Post graduate studies such as MSc., MBA, PMP is a plus.
 </li>
 <li>
 1-2years of experience.
 </li>
 <li>
 Previous experience in the industrial / Energy sector is a plus.
 </li>
 <li>
 Strong written and verbal communication skills to assist in drafting proposals.
 </li>
 <li>
 Ability to coordinate with multiple stakeholders, such as the proposals group, suppliers, and other departments in PGESCO.
 </li>
 <li>
 Can handle multiple tasks simultaneously and meet deadlines.
 </li>
 <li>
 Basic understanding of the sales process, customer relationship management, and the ability to support the development of win strategies.
 </li>
 </ul>
 
 
</div>

Project Development Engineer- Bidding & Tenders

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