customer service representative Jobs in Cairo

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acquiring relationship manager

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corporate & smes relationship manager

corporate banking relationship manager / senior relationship manager Jobs in Cairo

corporate banking relationship manager / senior relationship manager

customer relationship manager

Travelport

<div>
 
 Job Description
 
 
 
 Customer Success Manager | Egypt
 
 
 
 Travelport is a place of opportunity. It&rsquo;s our incredible team that makes our company great &ndash; our people drive our winning culture.
 
 
 
 
 What&rsquo;s Travelport?
 
 
 
 Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We&rsquo;re leading the change; we are the change.
 
 
 We are on a mission to power the future of travel; come join us.
 
 
 
 What does a great Customer Success Manager do?
 
 
 
 In this role, you&rsquo;ll play a key part in strengthening the operational relationship with a wide range of airline collaborators. By understanding their needs and addressing challenges with urgency and care, you&rsquo;ll help create a smooth and productive experience that supports mutual success. Your contribution will extend to enhancing brand presence and content visibility, helping airlines stand out in the market. You'll work in close coordination with commercial teams to uncover opportunities for deeper collaboration, all while staying connected to local market dynamics through close engagement with internal stakeholders-keeping operations aligned, efficient, and always moving forward.
 
 
 
 Responsibilities include:
 
 
 
 <ul>
 <li>
 Provide effective operational support to a portfolio of Airline Partners, ensuring partner requirements and issues are understood, addressed or escalated in a timely manner.
 </li>
 <li>
 Build and implement operational plans for Enterprise and Regional Partners within the portfolio, supporting the delivery of business goals.
 </li>
 <li>
 Maintain excellent relationships with key individuals within the customer organization.
 </li>
 <li>
 Own Rich Content and Branding onboarding and support for a portfolio of Airline Partners.
 </li>
 <li>
 Work closely with the Air Travel Partners Commercial team to drive continued growth by delivering increased partner value through existing products and services and the adoption of new offerings.
 </li>
 <li>
 Collaborate with Travelport agency and operator teams to develop an understanding of local market requirements and challenges.
 </li>
 <li>
 Communicate any airline operational issues to internal stakeholders that may be impacted and prioritize resources accordingly.
 
 
 
 </li>
 </ul>
 
 Who we are looking for in this role:
 
 
 
 <ul>
 <li>
 Degree-level education
 </li>
 <li>
 Airline and/or GDS experience preferable
 </li>
 <li>
 3+ years proven track record of successful customer relationship management and customer service
 </li>
 <li>
 Experience in direct responsibility for operational support
 </li>
 <li>
 Fluent written and spoken English, additional languages an advantage (such as Arabic)
 
 
 
 </li>
 </ul>
 
 Our ambition is to hire for potential not just experience, and you&rsquo;re likely to succeed if you:
 
 
 
 <ul>
 <li>
 Are always ready to give it your all and deliver high quality work
 </li>
 <li>
 Are excited to use your creativity and innovative thinking to try new things
 </li>
 <li>
 Take responsibility and own your work
 </li>
 <li>
 Are courageous and ambitious to challenge what&rsquo;s been done before
 
 
 
 </li>
 </ul>
 
 Interested? We&rsquo;d love for you to get in touch!*
 
 
 
 <ul>
 <li>
 Please note that if your application is progressed, you may be asked to complete a self-recorded video interview, at a time that works best for you. This is your chance to bring your skills &amp; experience to life in your own words and style. Ensure you keep an eye on your junk folder just in case our invitation finds its way there.
 
 
 
 </li>
 </ul>
 
 We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.
 
</div>

Customer Success Manager

TotalEnergies

<div>
 
 
 Contexte et environnement
 
 
 
 
 
 Overall Environment (for both Retail and General Trade):
 
 
 
 <ul>
 <li>
 Structured and professional: Working within a well-established company with clear processes and procedures.
 </li>
 <li>
 Emphasis on safety and compliance: Adhering to strict safety and regulatory guidelines.
 </li>
 <li>
 Team-oriented: Collaborating with colleagues and other departments to achieve shared goals.
 </li>
 <li>
 Opportunity for growth and development: Potential for career advancement within TotalEnergies.
 </li>
 <li>
 Competitive market: Working in a competitive market environment with other energy providers.
 </li>
 <li>
 Focus on performance and results: Achieving sales targets and contributing to business growth are key priorities.
 
 
 
 </li>
 </ul>
 
 Additional Considerations:
 
 
 
 <ul>
 <li>
 Geographic focus: The roles are based in Cairo, requiring familiarity with the local market.
 </li>
 <li>
 Cultural context: Working within the Egyptian business culture and adapting to local customs.
 
 
 
 </li>
 </ul>
 This context requires individuals who are highly motivated, customer-focused, adaptable, and able to thrive in a fast-paced and competitive environment. They should also be comfortable working within a structured organization and adhering to established procedures and guidelines.
 
 
 
 
 Activit&eacute;s
 
 
 
 
 
 Responsibilities:
 
 Drive sales growth within assigned territory/accounts, build and maintain strong customer relationships, achieve sales targets, promote TotalEnergies products and services, and provide excellent customer service.
 
 
 
 
 Profil du candidat
 
 
 
 
 
 Target Audience:
 
 
 
 <ul>
 <li>
 Highly motivated and results-oriented individuals with 1-3 years of professional experience.
 </li>
 <li>
 Background in sales, business development, or a related field.
 </li>
 <li>
 Preference for candidates with a Bachelor's degree in Business Administration, Engineering, or a relevant discipline.
 </li>
 <li>
 Candidates residing in Cairo, Egypt.
 
 
 
 </li>
 </ul>
 
 Key Skills &amp; Experience:
 
 
 
 <ul>
 <li>
 Proven sales and customer relationship-building skills.
 </li>
 <li>
 Strong communication, interpersonal, and negotiation abilities.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Excellent organizational and time-management skills.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Proficiency in MicrosoftOffice Suite.
 </li>
 <li>
 A strong work ethic and a results-oriented approach.
 </li>
 <li>
 Excellent communication and interpersonal skills in both written and spoken Arabic and English.
 
 
 
 </li>
 </ul>
 
 Desired Attributes:
 
 
 
 <ul>
 <li>
 Passion for the energy sector and a desire to contribute to the success of a leading energy company.
 </li>
 <li>
 Strong customer service orientation.
 </li>
 <li>
 Proactive and solution-oriented approach to challenges.
 </li>
 <li>
 Adaptability and willingness to learn new skills.
 </li>
 <li>
 A strong work ethic and a commitment to achieving results.
 
 
 
 </li>
 </ul>
 
 This job profile is designed to attract and identify suitable candidates for sales roles within TotalEnergies Marketing Egypt's Retail and General Trade departments.
 
 
 
 
 
 Informations suppl&eacute;mentaires
 
 
 
 
 
 TotalEnergies valorise la diversit&eacute;, promeut le d&eacute;veloppement individuel et offre des opportunit&eacute;s d'emploi &eacute;gales &agrave; tous les candidats.
 
</div>

Sales Opportunities - Retail & General Trade (TotalEnergies Marketing Egypt)

Concentrix

<div>
 Job Title:
 
 
 English - Customer Success Specialist
 
 
 
 Job Description
 
 
 
 The Senior Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
 
 
 <ul>
 <li>
 Manage high volume of customer contacts and communications through phone and email each day
 </li>
 <li>
 Use contact search and productivity tools to verify contact information is accurate
 </li>
 <li>
 Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
 </li>
 <li>
 Develop a level of product knowledge to speak intelligently to customers and address specific objections
 </li>
 <li>
 Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
 </li>
 <li>
 Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
 </li>
 <li>
 Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Work with teams and management to promote a positive customer experience
 
 
 </li>
 </ul>
 Location:
 
 
 EGY Cairo Egypt-Smart Village Building B2110
 
 
 Language Requirements:
 
 
 English (Required)
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1540546
 
</div>

English - Customer Success Specialist

Selah ElTelmeez

<div>
 You can apply through Mail: Monica.nabih9@selaheltelmeez.com
 
 
 
 
 
 
 
 Job Description
 
 <ul>
 <li>
 Create the market survey including competitor&rsquo;s analysis and our market position.
 </li>
 <li>
 Update prospected customers list regularly.
 </li>
 <li>
 Prepare meetings schedule for the school&rsquo;s visits.
 </li>
 <li>
 Promote services using solid arguments to existing and prospective customers.
 </li>
 <li>
 Demonstrate our products by making presentations related to its features.
 </li>
 <li>
 Negotiate the contract with our customers in terms of price and payment methods.
 </li>
 <li>
 Establish, develop, and maintain positive and long existed customer relationships.
 </li>
 <li>
 Follow up with schools regularly and get feedback regarding our product and development needs.
 </li>
 <li>
 Expedite the resolution of customer problems and complaints to maximize satisfaction.
 </li>
 <li>
 Prepare periodic reports for management as necessary or requested to track strategic goal accomplishment by the upper level.
 </li>
 <li>
 Achieve agreed-upon sales goals and outcomes within schedule.
 </li>
 </ul>
 
 
 
 
 
 
 
 Job Requirements
 
 <ul>
 <li>
 Bachelor's degree in any field.
 </li>
 <li>
 1-3 years of relevant experience in B2B/ Sales Outdoor.
 </li>
 <li>
 Very good negotiation skills.
 </li>
 <li>
 Communication skills.
 </li>
 <li>
 Time management.
 </li>
 <li>
 Ability to manage workload.
 </li>
 <li>
 Establish effective relationships with customers.
 </li>
 <li>
 Excellent knowledge of Microsoft Office.
 </li>
 <li>
 Excellent good English.
 </li>
 <li>
 must have a car.
 </li>
 </ul>
 
 
 
</div>

Sales Representative

Emirates NBD

<div>
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 Fresh Graduates or a 1-year experience in a relevant job.
 </li>
 <li>
 Bachelor&rsquo;s degree with minimum grade Good.
 </li>
 <li>
 Fluent English Language.
 </li>
 <li>
 Good Communication Skills
 </li>
 </ul>
 
 
 
 
 
 
 
 Job Description:
 
 
 
 
 
 
 
 <ol>
 <li>
 Provide service assistance to all walk in PRB customers in the branch and attend to customer complaints during agreed TAT.
 </li>
 <li>
 Assist priority banking relationship Managers in managing customer accounts and the execution of daily transactions and quieries.
 </li>
 <li>
 Solicit new to bank customers according to specified goals and targets as well as cross selling.
 </li>
 <li>
 Refer customers to the Priority Banking Relationship Managers.
 </li>
 <li>
 Understand and promote value proposition.
 </li>
 <li>
 Maintain the relationship with other departments and branches in the bank.
 </li>
 <li>
 Maintain follow-up process on all transactions .
 </li>
 <li>
 Update the priority Banking Relationship Manager through regular reporting about daily activities and achievements.
 </li>
 <li>
 Maximize profitability by deepening customer relationship, referrals and cross-selling.
 </li>
 <li>
 Prepare, and review all required reports and KYC forms to ensure that all transactions are adhered to the bank&rsquo;s policies and procedures.
 </li>
 <li>
 Verify clients&rsquo; signatures
 </li>
 </ol>
 
 
</div>

Priority Banking Customer Service Officer

Arib

<div>
 
 
 Arib is a Saudi fintech startup that operates in the Kingdom of Saudi Arabia. Having obtained a license from the Saudi Central Bank (SAMA), Arib aggregates financing options from various institutions on a single platform. This allows users to compare and select the most suitable financing option for their needs.
 
 
 
 
 Arib was initially launched in late 2018 under the name syaaraat.com, focusing on digital brokerage for auto-leasing. While syaaraat.com is still operational, Arib has since expanded its services to include brokerage for other financial products, such as personal loans, mortgages, Credit Cards, and SMEs.
 
 
 
 
 Through its aggregated marketplace, Arib aims to simplify the process of finding and securing the right financing options for its customers across this broader suite of financial services.
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 &nbsp;Build and maintain customer relationships through effective communication and in-depth product knowledge.
 </li>
 <li>
 Assist customers in selecting the most suitable vehicle based on their specific needs and preferences.
 </li>
 <li>
 Conduct informative test drives, providing detailed information about features, specifications, and pricing.
 </li>
 <li>
 Assess customers' financial situations and offer appropriate financing options.
 </li>
 <li>
 Explain financing terms, interest rates, and repayment schedules to customers.
 </li>
 <li>
 Collaborate with financial institutions to secure competitive financing for customers.
 </li>
 <li>
 Negotiate sales terms and conditions, ensuring both customer satisfaction and company profitability.
 </li>
 <li>
 Work closely with customers to finalize pricing, trade-ins, and additional services.
 </li>
 <li>
 Present and clarify warranty options, service plans, and additional add-ons.
 </li>
 <li>
 Prepare and review sales contracts and financing agreements with customers.
 </li>
 <li>
 Ensure compliance with legal and regulatory requirements related to vehicle sales and financing.
 </li>
 <li>
 Coordinate with the finance department to efficiently process paperwork.&nbsp;
 </li>
 </ul>
 
 Job Requirements
 
 
 &middot; A bachelor's degree is a must.
 
 
 &middot;&nbsp;&nbsp;4-5 years of experience in the same field.
 
 
 &middot; Excellent communication and negotiation skills.
 
 
 &middot;&nbsp;Strong customer service orientation.
 
 
 &middot;&nbsp;Knowledge of financing procedures and relevant legal regulations.
 
 
 &middot;&nbsp;Ability to work in a target-driven environment.
 
</div>

Auto-loan ٍSenior Sales Consultant

geidea

<div>
 
 
 About the job
 
 
 
 
 
 
 Established in 2008,
 
 Geidea
 
 epitomizes customer focused empowerment and commercial success through continuous innovation.
 
 Geidea
 
 makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market.
 
 
 
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking:
 
 
 www.geidea.net
 
 
 
 
 
 
 
 To maintain competitive advantage as we grow, we are currently looking for a new
 
 Acquiring Relationship Manager.
 
 
 
 
 
 
 
 Job purpose:
 
 
 
 
 
 
 Develop and manage relationships with merchants, focusing on acquiring new accounts and growing existing ones. Ensure seamless onboarding and sales processes while promoting Geidea&rsquo;s POS Acceptance solutions.
 
 
 
 
 
 
 Key accountabilities and decision ownership:
 
 
 
 
 
 <ul>
 <li>
 Identify and acquire new merchants to expand the acquiring portfolio.
 </li>
 <li>
 Maintain and enhance relationships with existing merchants to drive transaction volume.
 </li>
 <li>
 Act as a liaison between merchants and internal teams to ensure smooth operations.
 </li>
 <li>
 Promote Geidea&rsquo;s products, cross-sell additional solutions, and increase overall profitability.
 </li>
 <li>
 Handle invoicing and collections, ensuring timely payments.
 </li>
 <li>
 Conduct market research to evaluate competitors and identify opportunities.
 </li>
 </ul>
 
 
 
 
 
 Must have technical/professional qualifications:
 
 
 
 
 
 <ul>
 <li>
 1-2 years of experience in sales, fintech, or payment solutions.
 </li>
 <li>
 Bachelor&rsquo;s degree in any field.
 </li>
 <li>
 Strong negotiation, sales, and communication skills.
 </li>
 <li>
 Technology and fintech background preferred.
 </li>
 <li>
 Proven track record of closing deals and achieving targets.
 </li>
 </ul>
 
 
 
 
 Join our dynamic team as an
 
 Acquiring Relationship Manager
 
 and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.
 
 
 
 
 
 
 Our values
 
 guide how we think and act - They describe what we care about the most.
 
 
 
 
 
 
 Customer first
 
 - It&rsquo;s embedded in our design thinking and customer service approach.
 
 
 
 Open
 
 - Openness allows us to constantly improve and evolve.
 
 
 
 Real
 
 - No jargon and no excuses!
 
 
 
 Bold
 
 - Constantly challenging ourselves and our way of thinking.
 
 
 
 Resilient
 
 &ndash; If we fail, we bounce back stronger than before
 
 
 
 Collaborative
 
 - We know that we can achieve a lot more as a team.
 
 
 
 
 
 We are changing lives by constantly striving for a better solution.
 
 
 
</div>

Acquiring Relationship Manager

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