customer success manager

chat customer service representative Jobs in Cairo

chat customer service representative

client relations executive

client relations specialist Jobs in Cairo

client relations specialist

client service representative (customer services) Jobs in Cairo

client service representative (customer services)

customer relationship manager

51Talk Headquarters

<div>
 
 
 Responsibilities:
 
 
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 Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
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 Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
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 Conduct calls to prospective customers to promote and sell our products and services.
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 Handle customers&lsquo; inquiries and convert them into sales opportunities.
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 Understand customer needs and requirements to provide appropriate solutions .
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 Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
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 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
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 Proven experiences as a customer service manager or in a similar supervisory role.
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 Strong understanding of customer relationship and sales management.
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 Ability to motivate and drive a team to achieve targets.
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 Excellent leadership, communication, and interpersonal skills.
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 Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 
 
 Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 
</div>

Customer Service Team Lead

Travelport

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 Job Description
 
 
 
 Customer Success Manager | Egypt
 
 
 
 Travelport is a place of opportunity. It&rsquo;s our incredible team that makes our company great &ndash; our people drive our winning culture.
 
 
 
 
 What&rsquo;s Travelport?
 
 
 
 Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We&rsquo;re leading the change; we are the change.
 
 
 We are on a mission to power the future of travel; come join us.
 
 
 
 What does a great Customer Success Manager do?
 
 
 
 In this role, you&rsquo;ll play a key part in strengthening the operational relationship with a wide range of airline collaborators. By understanding their needs and addressing challenges with urgency and care, you&rsquo;ll help create a smooth and productive experience that supports mutual success. Your contribution will extend to enhancing brand presence and content visibility, helping airlines stand out in the market. You'll work in close coordination with commercial teams to uncover opportunities for deeper collaboration, all while staying connected to local market dynamics through close engagement with internal stakeholders-keeping operations aligned, efficient, and always moving forward.
 
 
 
 Responsibilities include:
 
 
 
 <ul>
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 Provide effective operational support to a portfolio of Airline Partners, ensuring partner requirements and issues are understood, addressed or escalated in a timely manner.
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 Build and implement operational plans for Enterprise and Regional Partners within the portfolio, supporting the delivery of business goals.
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 Maintain excellent relationships with key individuals within the customer organization.
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 Own Rich Content and Branding onboarding and support for a portfolio of Airline Partners.
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 Work closely with the Air Travel Partners Commercial team to drive continued growth by delivering increased partner value through existing products and services and the adoption of new offerings.
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 Collaborate with Travelport agency and operator teams to develop an understanding of local market requirements and challenges.
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 Communicate any airline operational issues to internal stakeholders that may be impacted and prioritize resources accordingly.
 
 
 
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 Who we are looking for in this role:
 
 
 
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 Degree-level education
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 Airline and/or GDS experience preferable
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 3+ years proven track record of successful customer relationship management and customer service
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 Experience in direct responsibility for operational support
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 Fluent written and spoken English, additional languages an advantage (such as Arabic)
 
 
 
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 Our ambition is to hire for potential not just experience, and you&rsquo;re likely to succeed if you:
 
 
 
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 Are always ready to give it your all and deliver high quality work
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 Are excited to use your creativity and innovative thinking to try new things
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 Take responsibility and own your work
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 Are courageous and ambitious to challenge what&rsquo;s been done before
 
 
 
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 Interested? We&rsquo;d love for you to get in touch!*
 
 
 
 <ul>
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 Please note that if your application is progressed, you may be asked to complete a self-recorded video interview, at a time that works best for you. This is your chance to bring your skills &amp; experience to life in your own words and style. Ensure you keep an eye on your junk folder just in case our invitation finds its way there.
 
 
 
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 We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.
 
</div>

Customer Success Manager

JOIN Solutions

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 Job Summary:
 
 
 
 
 
 
 
 We are looking for a customer-driven and relationship-oriented Customer Success Manager (CSM) to champion client satisfaction, retention, and growth. In this role, you&rsquo;ll act as a strategic partner and trusted advisor, helping clients achieve measurable results and extract maximum value from our products and services. You&rsquo;ll play a key role in building long-term partnerships, understanding client goals, and ensuring a seamless experience that aligns with both client success and our business objectives.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
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 Act as the primary point of contact for assigned clients, building and nurturing long-term, trust-based relationships.
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 Lead customer onboarding and implementation, ensuring a smooth and positive start to their journey.
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 Understand each client&rsquo;s business goals and success metrics, providing proactive guidance to help them achieve maximum value from our solutions.
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 Monitor customer health, usage trends, and feedback to anticipate needs and enhance engagement.
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 Address and resolve client concerns swiftly by coordinating with cross-functional teams (Product, Support, and Operations).
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 Conduct regular business reviews and check-ins to assess satisfaction, share insights, and identify areas for improvement.
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 Spot growth opportunities such as renewals, upsells, or cross-sells, and partner with the Sales team to execute them effectively.
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 Champion the voice of the customer internally &mdash; advocating for client needs and sharing actionable feedback to improve products and services.
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 Maintain accurate and up-to-date records of client interactions, feedback, and renewal activities in the CRM.
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 Contribute to the refinement of customer success processes, tools, and best practices to enhance team efficiency and client experience.
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 </ul>
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
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 Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field.
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 3-4 years of experience in customer success, account management, or client services, preferably in a SaaS, tech, or B2B environment.
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 Proven track record of managing and growing customer accounts.
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 Experience with CRM tools (e.g., Salesforce, HubSpot, or similar platforms).
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 Required Skills:
 
 
 
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 Strong interpersonal and communication skills, both written and verbal.
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 Excellent problem-solving and conflict-resolution abilities.
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 Ability to manage multiple accounts and prioritize tasks effectively.
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 High attention to detail and strong organizational skills.
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 Customer-centric mindset with a proactive approach to service.
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 Data-driven decision-making and familiarity with customer success metrics (e.g., churn rate, NPS).
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 Technical aptitude to understand and explain complex solutions.
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 Collaborative and team-oriented with the ability to work cross-functionally.
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QNB Egypt

<div>
 
 
 Description:
 
 
 
 Serve as a primary point-of-contact for customers. Handle a portfolio of assigned customers and is responsible for maintaining the individualized relationship with the customers to meet their needs through offering the different bank&rsquo;s products, services and packages in order to attain optimum customer satisfaction. Accomplish the assigned commercial targets with the purpose of boosting the bank&rsquo;s profitability.
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 1- Represent active daily point-of-contact for customers requesting or inquiring on different bank products (whether in person or by phone).
 
 
 2- Handle/direct the customers&rsquo; requests to the concerned head office processing centers and follow up their processing according to the applied SLAs.
 
 
 3- Host customers and prospect customers at the branch, maintaining QNB's professional image so as to attain their optimum satisfaction level.
 
 
 4- Responsible for managing a portfolio of assigned customers (Banky, Tamayoz or First), handling their requests and maintaining the relationship with them to provide them with the relevant banking solutions resulting in optimum customer satisfaction and maximizing the bank&rsquo;s profitability.
 
 
 5- Set effective action plans to achieve the assigned portfolio targets as designated by the Markets Management, taking into consideration any changes that may occur to the assigned segment.
 
 
 6- Maintain and develop cross-selling transactions through cultivation of account relationships. Maintain personal contacts with individuals through business calls, appointments and cross selling. 7- Develop new business from prospect customers through the utilization of all services of the bank and augment services in the ones already established.
 
 
 8- Monitor arising customer opportunities on regular basis and plan an action plan per customer using Delta Portal&rsquo;s different features (Opportunities, Appointments, Tasks and Discussion Topics). 9- Compile and analyze customer needs, and address the customers with the right banking solutions.
 
 
 10- Ensure addressing customer&rsquo;s enquiries and complaints (through customer calls or branch visits), seizing every opportunity to maintain their optimum satisfaction and tackling new business opportunities.
 
 
 11- Keep awareness of the market activities and trends and industry norms through following up on the news and periodicals in order to address the customer&rsquo;s needs for banking solutions and to build insight on permeating new business opportunities.
 
 
 12- Keep close monitoring of the handled accounts business activities, and report any suspicious activities in regards to money laundering or compliance regulations.
 
 
 13- Process the documentation of facilities&rsquo; files systematically, ensuring the fulfillment of files including the required documentation, agreements, commitments, historical data, memoranda, supporting documents, IDs, investigation reports, correspondence, news clippings, and other miscellaneous forms.
 
 
 14- Maintain close follow up on the clients' positions, movements, expired/ overrun limits, missed facilities&rsquo; installments and delinquent credit cards, so as to keep control of the customers&rsquo; portfolio risk. 15- May assemble credit investigation required by facilities&rsquo; cases.
 
 
 16- Responsible for achieving the assigned commercial targets of the different bank&rsquo;s products and service and contribute to boosting the bank&rsquo;s profitability.
 
 
 17- Assist in addressing other colleague&rsquo;s assigned customers&rsquo; requests, in case of absence.
 
 
 18- File and archive transactions and supporting documents and handle proper custody of customer&rsquo;s files.
 
 
 19- Prepare periodic reports, statistics, and analysis for the handled accounts performance in order to provide the Branch Manager, Retail Head and Markets with the overall view of business performance, thus resulting in the most efficient decision making regarding business development. 20- Guarantee that a professional level of service is offered to all clients who visit the branch (whether recruited in this branch or in others).
 
 
 21- Attract new clients and promote more Bank products, services and packages to existing segmented clients so as to achieve the portfolio target.
 
 
 22- Adopt all policies and procedures in order to guarantee that the bank&rsquo;s business is conducted in compliance with Local Laws, Internal rules and regulations, as well as, International Standards.
 
</div>

Relationship Manager - Banky

Ruijie Networks

<div>
 
 Job Responsibilities:
 
 
 1. Establish and manage local enterprise customer relationships in Egypt: Be responsible for customer relationship planning, expansion, and management for the ToB customer base.
 
 
 2. Lead sales projects: Guide the team, formulate project strategies, oversee and execute bidding and tendering projects, and achieve cooperation intentions.
 
 
 3. Control the quality of contract transactions: Identify transaction risks for the customer base, negotiate contracts, ensure the quality of contract signing, and monitor the quality of contract performance to enhance contract quality.
 
 
 4. Develop and implement business plans for the customer base: Conduct market insights for the ToB customer base, formulate and adjust target strategies and planning.
 
 
 Job Requirements:
 
 
 1. Over 5 years of sales-related experience, including 2B sales and customer relationship building skills, with English as a working language;
 
 
 2. Ability to deeply understand customer pain points and needs, and effectively present solutions;
 
 
 3. Manage sales projects, capable of independently handling most project expansion tasks or taking on key roles.
 
</div>

Enterprise Sales Director

Unilever

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 About Unilever
 
 
 
 With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.
 
 
 At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
 
 
 
 Job Purpose
 
 
 
 The category growth strategy and shopper marketing specialist will ensure category and channel plans are well defined and adapted to meet customer needs. This involves accountability to ensure platform / category verticals objectives are delivered via channel &amp; customer growth strategies &amp; supported by holistic trade investment. You will ensure our category growth strategy is reflected in all customer and market plans, directly impacting the shopper experience &ndash; working closely with platform marketing &amp; CSP &amp; delivering via CBD teams.
 
 
 
 What Will Your Main Responsibilities Be
 
 
 
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 Category Growth Strategies
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 Localize (Develop and deploy) CGS at channel and customer level.
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 Category Growth Management
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 Align and quantify CVDs to high value shoppers (on &amp; off-line)
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 Deliver Insight driven Shelf/e-shelf design
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 Own Objective Assortment Optimization &amp; Space Planning (NRM Lever 2&amp;3)
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 Innovation
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 Alignment upfront to CGS
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 Story and fit for channel and customer
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 Shopper Insights &amp; Strategy
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 Identify the high value shopper through actionable insights
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 Create Shopper Marketing plans for Strategic customers and channels
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 Customer Management
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 Own and develop relationships using Shopper insight for competitive advantage at the point of purchase (on &amp; off-line)
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 Visibility
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 Define and develop high impact Category Growth Activities
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 D4C/D4R
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 Customer &amp; Channel specific/Omni solutions
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 Capability
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 Data &amp; Insight across channels
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 Key member of internal CoP
 
 
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 Experiences &amp; Qualifications
 
 
 
 
 WHAT YOU WILL NEED TO SUCCEED
 
 
 
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 2-3 years relevant Category &amp; Customer experience
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 1-2 years Account management experience is an advantage
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 Customer Facing experience combined with Brand Building experience is ideal
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 Shopper Marketing or Brand Building experience is desirable
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 Experience in TCM is preferred
 
 
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 Skills
 
 
 
 Innovation mindset
 
 
 Commerce channels execution and digital business models
 
 
 Commercial Strategy and Business Acumen /NRM
 
 
 Category Growth Management
 
 
 Data-Drive Mindset
 
 
 Entrepreneurial Leadership
 
 
 Digital Commerce
 
 
 Customer and Retailer Understanding
 
 
 Customer Relationship
 
 
 Stakeholder Management
 
 
 Process Thinking (Discipline)
 
 
 Strategic Thinking
 
 
 
 Leadership
 
 
 
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 You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.
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 You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.
 
 
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 Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
 
 
 Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
</div>

B&W Category Strategy & Insights Specialist - Egypt & Sudan

DHL Express

<div>
 
 Role Purpose:
 
 
 
 Maintain between 400 and 600 existing DHL customers by telephone within the Direct Sales Segment. Be responsible for the revenue retention and development for this portfolio of accounts through the sales tactics of Up-Selling and Cross Selling related DHL services and products and for new business development by opening new accounts.
 
 
 
 Impact:
 
 
 
 
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 Responsible for work processes that affect success of own role and have a moderate impact on the performance of the department.
 
 
 
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 Problem/Complexity/Process:
 
 
 
 
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 Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business.
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 Act as Tele Sales customers&rsquo; main contact for DHL. Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
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 Open new accounts and ensure they trade profitably.
 
 
 
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 Customer/Stakeholder:
 
 
 
 
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 Act as Tele Sales customers&rsquo; main contact for DHL, responding and satisfying their sales and post sales requirements.
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 Build a strong client relationship to ensure that the account performs and grows to its maximum potential.
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 Manage a portfolio of customers via telephone.
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 Liaise closely with Sales Channels
 
 
 
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 </ul>
 
 Autonomy:
 
 
 
 
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 Complete daily and weekly reports to measure individual and department effectiveness and provide figures showing weekly productivity of the department.
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 Adhere to regional standards on profit margins and discount guidelines.
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 Any deviation from the tariffs requires management agreement Work under limited supervision with periodic review. Use independent judgment and determine best course of action through the interpretation of policies and procedures.
 
 
 
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 People Management:
 
 
 
 
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 May provide general guidance/direction, training, and technical assistance to lower level service, production, and support personnel
 
 
 
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 Skills/ Qualifications:
 
 
 
 
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 2-4 years of experience in related area of responsibility.
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 Senior service, production, or support roles highly experienced in area of responsibility.
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 Performs all of the standard and some specialized more complex aspects of the function.
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 Thorough knowledge of tasks and responsibilities.
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 Effectively applies skills in accomplishing tasks.
 
 
 
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 OUR OFFER
 
 
 
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 Strong career support in an international environment.
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 Great culture and colleagues.
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 Multifarious benefit programm.
 
 
 
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 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
 
 
 We look forward to receiving your application!
</div>

Telesales Executive

Explore 655+ Customer relationship manager in Cairo this November. Find roles across top companies and apply now to boost your career.

655 customer relationship manager jobs IN Cairo

Customer Service Team Lead

Customer Success Manager

Customer Success Manager

Relationship Manager - Banky

Enterprise Sales Director

B&W Category Strategy & Insights Specialist - Egypt & Sudan

Telesales Executive