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customer sales service manager

Tabby | تابي

<div>
 
 Department:
 
 Customer Support Ops
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Reporting To:
 
 Romans Solovjovs
 
 
 
 Compensation:
 
 ر.س17,500 - ر.س22,500 / month
 
 
 
 Description
 
 
 
 
 Tabby
 
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 
 
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 
 
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 
 
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 
 
 We are looking for a
 
 high-impact Operations Manager
 
 to drive excellence in our customer service operations in KSA. This role is
 
 critical
 
 to ensuring seamless, high-performance contact center operations while delivering an exceptional customer experience.
 
 
 As a
 
 strategic leader
 
 , you will work alongside the Head of the Contact Center to implement
 
 scalable
 
 service strategies, optimize workflows, and enhance operational efficiency. You will be instrumental in achieving
 
 key performance metrics
 
 and setting new standards for customer satisfaction.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead, mentor, and optimize a team of customer service supervisors and representatives, fostering a high-performance, results-driven environment.
 </li>
 <li>
 Execute and refine customer service strategies to meet and exceed KPIs, including response times, resolution rates, and overall customer satisfaction.
 </li>
 <li>
 Oversee and enhance daily contact center operations across multiple customer touchpoints, including inbound/outbound calls, email, live chat, and social media.
 </li>
 <li>
 Ensure seamless cross-functional collaboration with departments such as Sales, Marketing, and Product to maintain a consistent and customer-centric experience.
 </li>
 <li>
 Drive process improvements by identifying inefficiencies, implementing automation, and optimizing self-service capabilities to elevate customer engagement.
 </li>
 <li>
 Manage escalations with precision, ensuring swift and effective resolution of critical customer issues while reinforcing brand trust and loyalty.
 </li>
 <li>
 Ensure compliance with local regulations, industry standards, and company policies to maintain operational integrity.
 </li>
 <li>
 Contribute to workforce planning, scheduling, and resource allocation, ensuring optimal staffing levels to support fluctuating customer demand.
 </li>
 <li>
 Champion innovation by staying ahead of emerging customer service trends, AI-driven solutions, and digital engagement technologies.
 </li>
 <li>
 Report on operational performance by analyzing data, identifying insights, and presenting strategic recommendations to senior leadership.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 5&ndash;7 years of experience in customer service, including at least 2 years as an Operations Manager overseeing inbound teams and driving performance improvements.
 </li>
 <li>
 Deep expertise in customer service principles, contact center operations, and customer experience management.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field.
 </li>
 <li>
 Proven ability to optimize KPIs such as customer satisfaction scores, response times, and first-contact resolution rates.
 </li>
 <li>
 Bilingual fluency in English and Arabic (both written and verbal).
 </li>
 <li>
 Strong technical acumen, with proficiency in CRM systems, contact center technologies, and workforce management tools.
 </li>
 <li>
 Exceptional leadership skills, with a track record of building, motivating, and scaling high-performing teams.
 </li>
 <li>
 Sharp analytical and problem-solving abilities, with a customer-first approach to decision-making.
 </li>
 <li>
 In-depth knowledge of local market dynamics, regulatory requirements, and cultural nuances in customer interactions within the Middle East.
 
 
 
 </li>
 </ul>
 This is a role for a bold, proactive leader who thrives in fast-paced, high-growth environments. If you're ready to transform customer service operations and lead a world-class team, we want to hear from you.
</div>

Customer Service Operations Manager - Contact Center - Saudi National

<div>
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س17,500 - ر.س22,500 / month
 
 
 
 
 Description
 
 
 
 
 Tabby
 
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 
 
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 
 
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 
 
 We are looking for a
 
 high-impact Operations Manager
 
 to drive excellence in our customer service operations in KSA. This role is
 
 critical
 
 to ensuring seamless, high-performance contact center operations while delivering an exceptional customer experience.
 
 
 As a
 
 strategic leader
 
 , you will work alongside the Head of the Contact Center to implement
 
 scalable
 
 service strategies, optimize workflows, and enhance operational efficiency. You will be instrumental in achieving
 
 key performance metrics
 
 and setting new standards for customer satisfaction.
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead, mentor, and optimize a team of customer service supervisors and representatives, fostering a high-performance, results-driven environment.
 </li>
 <li>
 Execute and refine customer service strategies to meet and exceed KPIs, including response times, resolution rates, and overall customer satisfaction.
 </li>
 <li>
 Oversee and enhance daily contact center operations across multiple customer touchpoints, including inbound/outbound calls, email, live chat, and social media.
 </li>
 <li>
 Ensure seamless cross-functional collaboration with departments such as Sales, Marketing, and Product to maintain a consistent and customer-centric experience.
 </li>
 <li>
 Drive process improvements by identifying inefficiencies, implementing automation, and optimizing self-service capabilities to elevate customer engagement.
 </li>
 <li>
 Manage escalations with precision, ensuring swift and effective resolution of critical customer issues while reinforcing brand trust and loyalty.
 </li>
 <li>
 Ensure compliance with local regulations, industry standards, and company policies to maintain operational integrity.
 </li>
 <li>
 Contribute to workforce planning, scheduling, and resource allocation, ensuring optimal staffing levels to support fluctuating customer demand.
 </li>
 <li>
 Champion innovation by staying ahead of emerging customer service trends, AI-driven solutions, and digital engagement technologies.
 </li>
 <li>
 Report on operational performance by analyzing data, identifying insights, and presenting strategic recommendations to senior leadership.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 5&ndash;7 years of experience in customer service, including at least 2 years as an Operations Manager overseeing inbound teams and driving performance improvements.
 </li>
 <li>
 Deep expertise in customer service principles, contact center operations, and customer experience management.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field.
 </li>
 <li>
 Proven ability to optimize KPIs such as customer satisfaction scores, response times, and first-contact resolution rates.
 </li>
 <li>
 Bilingual fluency in English and Arabic (both written and verbal).
 </li>
 <li>
 Strong technical acumen, with proficiency in CRM systems, contact center technologies, and workforce management tools.
 </li>
 <li>
 Exceptional leadership skills, with a track record of building, motivating, and scaling high-performing teams.
 </li>
 <li>
 Sharp analytical and problem-solving abilities, with a customer-first approach to decision-making.
 </li>
 <li>
 In-depth knowledge of local market dynamics, regulatory requirements, and cultural nuances in customer interactions within the Middle East.
 </li>
 </ul>
 This is a role for a bold, proactive leader who thrives in fast-paced, high-growth environments. If you're ready to transform customer service operations and lead a world-class team, we want to hear from you.
</div>

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div> 
SAP is seeking an experienced Sales Manager in Saudi Arabia to accelerate cloud revenue growth and deepen customer impact across a portfolio of strategic, named accounts. In this role, you will act as a trusted advisor to senior executives, shaping customer transformation journeys and positioning SAP&rsquo;s cloud portfolio to deliver measurable, long-term business value.
You will own the end-to-end customer strategy&mdash;driving adoption, expansion, and success&mdash;while leading high-impact engagements in complex enterprise environments.
Hybrid role.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Develop and execute customer-centric account strategies aligned to clients&rsquo; business priorities and digital transformation goals</li><li>
Drive cloud revenue growth through renewals, retention, upsell, and expansion opportunities</li><li>
Build and sustain C-level and senior executive relationships across customer and partner organizations</li><li>
Guide customers through cloud adoption, migration, and value realization, ensuring tangible business outcomes</li><li>
Lead and collaborate with cross-functional SAP teams (pre-sales, customer success, services) and implementation partners</li><li>
Own pipeline management, forecasting, and sales performance, ensuring consistent achievement of revenue targets</li><li>
Provide leadership and coaching to team members, fostering a high-performance and customer-focused culture</li></ul><h3 class="jobSectionHeader">
Qualifications</h3><ul><li>
10&ndash;15 years of proven success in enterprise B2B and/or cloud software sales</li><li>
Prior experience in people management and sales leadership</li><li>
Strong understanding of cloud solutions, subscription models, and customer value realization</li><li>
Demonstrated ability to manage complex enterprise accounts and engage senior executive stakeholders</li><li>
Excellent communication, negotiation, and stakeholder management skills</li></ul><h2 class="jobSectionHeader">
What&rsquo;s in it for you</h2>
At SAP, you&rsquo;ll work at the forefront of enterprise cloud transformation, partnering with some of the world&rsquo;s most influential organizations. You&rsquo;ll have the autonomy to shape account strategy, the backing of a globally recognized brand, and access to a broad cloud portfolio that solves real business problems. This role offers meaningful leadership responsibility, exposure to executive decision-makers, and the opportunity to drive visible, long-term customer impact&mdash;while growing your career in a high-performance, collaborative environment.<div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 443182 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div>

Services Sales Manager

Advansys

Advansys is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services including Business Automation, Industrial Digitization, Low code Development, Cloud Services, Warehouse Automation & Strategic Outsourcing.
 
Founded in 2014, Advansys is part of the INTRO Group, a private conglomerate established in 1980 with diverse investments across different business areas, oil and gas, real estate, specialized engineering, financial investment, Food & manufacturing.
 
Job Purpose: 
Hunt new accounts and drive revenue growth by selling assigned portfolio of products and services into new accounts. This individual will work closely with vendors to exchange leads and leverage partnerships for mutual success. The LOB Sales Manager will also be accountable for creating and managing a robust sales pipeline valued at $10 million.
 
Key Accountabilities: 
New Account Hunting
 <ul>
<li>Identify and pursue new business opportunities across target markets.</li>
<li>Develop and execute strategies to penetrate new accounts and close deals.</li>
</ul>
Portfolio Sales
 <ul>
<li>Present and sell the company’s full portfolio of products and services to prospective clients with focus on selling the assigned portfolio (70-80%).</li>
<li>Create tailored proposals and negotiate contracts to maximize revenue.</li>
</ul>
Vendor Collaboration
 <ul>
<li>Work closely with vendors to share leads and receive leads for joint opportunities.</li>
<li>Maintain strong relationships with vendor partners to enhance business development efforts.</li>
</ul>
Pipeline Management and Reporting
 <ul>
<li>Build and manage a sales pipeline of $10 million, ensuring accurate forecasting and timely updates.</li>
<li>Track progress against targets and implement corrective actions when needed.</li>
<li>Maintain minimum close ratio of 10% of pipeline value per quarter.</li>
<li>Prepare regular reports for management on pipeline status and expected close value and dates.</li>
</ul>
Key Performance Indicators: 
<ul>
<li>Maintain and grow a sales pipeline of $10 million annually.</li>
<li>Close a minimum of 5 new accounts per year.</li>
<li>Exceed annual sales targets as agreed with management.</li>
<li>Generate at least 25% of new leads through vendor collaboration.</li>
<li>Ensure accurate and timely reporting of pipeline and forecast data.</li>
<li>Maintain high engagement and responsiveness with vendor partners.</li>
</ul>
Requirements: 
<ul>
<li>Bachelor’s degree in engineering, computer science, business, or related field.</li>
<li>5+ years of experience in account management or client success roles.</li>
<li>Proven ability to build and manage large sales pipelines.</li>
<li>Strong negotiation and closing skills.</li>
<li>Excellent communication and relationship-building abilities.</li>
<li>Experience working with vendors and managing joint lead-generation activities.</li>
<li>Proficiency in CRM tools and Microsoft Office Suite.</li>
</ul>

Cloud Sales Manager - KSA

Advansys ME

Advansys is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services including Business Automation, Industrial Digitization, Low code Development, Cloud Services, Warehouse Automation & Strategic Outsourcing.
 
Founded in 2014, Advansys is part of the INTRO Group, a private conglomerate established in 1980 with diverse investments across different business areas, oil and gas, real estate, specialized engineering, financial investment, Food & manufacturing.
 
Job Purpose: 
Hunt new accounts and drive revenue growth by selling assigned portfolio of products and services into new accounts. This individual will work closely with vendors to exchange leads and leverage partnerships for mutual success. The LOB Sales Manager will also be accountable for creating and managing a robust sales pipeline valued at $10 million.
 
Key Accountabilities: 
New Account Hunting
 
<ul>
<li>Identify and pursue new business opportunities across target markets.</li>
<li>Develop and execute strategies to penetrate new accounts and close deals.</li>
</ul>
Portfolio Sales
 
<ul>
<li>Present and sell the company’s full portfolio of products and services to prospective clients with focus on selling the assigned portfolio (70-80%).</li>
<li>Create tailored proposals and negotiate contracts to maximize revenue.</li>
</ul>
Vendor Collaboration
 
<ul>
<li>Work closely with vendors to share leads and receive leads for joint opportunities.</li>
<li>Maintain strong relationships with vendor partners to enhance business development efforts.</li>
</ul>
Pipeline Management and Reporting
 
<ul>
<li>Build and manage a sales pipeline of $10 million, ensuring accurate forecasting and timely updates.</li>
<li>Track progress against targets and implement corrective actions when needed.</li>
<li>Maintain minimum close ratio of 10% of pipeline value per quarter.</li>
<li>Prepare regular reports for management on pipeline status and expected close value and dates.</li>
</ul>
Key Performance Indicators: 
<ul>
<li>Maintain and grow a sales pipeline of $10 million annually.</li>
<li>Close a minimum of 5 new accounts per year.</li>
<li>Exceed annual sales targets as agreed with management.</li>
<li>Generate at least 25% of new leads through vendor collaboration.</li>
<li>Ensure accurate and timely reporting of pipeline and forecast data.</li>
<li>Maintain high engagement and responsiveness with vendor partners.</li>
</ul>
Requirements
 
<ul>
<li>Bachelor’s degree in engineering, computer science, business, or related field.</li>
<li>5+ years of experience in account management or client success roles.</li>
<li>Proven ability to build and manage large sales pipelines.</li>
<li>Strong negotiation and closing skills.</li>
<li>Excellent communication and relationship-building abilities.</li>
<li>Experience working with vendors and managing joint lead-generation activities.</li>
<li>Proficiency in CRM tools and Microsoft Office Suite.</li>
</ul>

Apparel Group

<div>
 
 Job Description
 
 
 
 
 Objective:
 
 
 
 <ul>
 <li>
 Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
 </li>
 <li>
 Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures
 </li>
 <li>
 End to end store responsibility in absence of Store Manager
 </li>
 <li>
 Promote the Loyalty Program of the company for maximizing loyalty and repeat sales
 </li>
 <li>
 Provide feedback to the Store Manager and Area Manager with regards to employees and products.
 
 
 </li>
 </ul>
 
 Key Responsibility:
 
 
 
 <ul>
 <li>
 Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss
 </li>
 <li>
 Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
 </li>
 <li>
 Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales
 </li>
 <li>
 Assisting the Store Manager in implementation of operating procedures at the store as per the company standards
 </li>
 <li>
 Ensure the brand and company&rsquo;s policies and procedures are adhered by all the staff at all the times
 </li>
 <li>
 Regularly audits own store administration and resolve any issues
 </li>
 <li>
 Manage the daily roaster, leave and grievances of the retail staff
 </li>
 <li>
 Maintain the visual merchandising standards at the stores all the time as per set VM standards
 </li>
 <li>
 Promote the Club Apparel Loyalty Program of the company for repeat sales
 </li>
 <li>
 Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products
 </li>
 <li>
 Ensure awareness and vigilance at all times of security in the store without any negligence
 </li>
 <li>
 Must be updated about the various brands of the group for suggestive selling to the customers
 </li>
 <li>
 End to end store responsibility in absence of Store Manager
 </li>
 <li>
 Must be physically fit to stand for extended hours and heavy lifting
 
 
 </li>
 </ul>
 
 Desired Experience:
 
 
 
 The ideal Store Supervisor in a retail company should have 3+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving &amp; exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.
</div>

Supervisor

Riyadh Cables Group of Companies

Job Description:We are seeking an experienced Showroom Sales Manager to lead our showroom team, drive sales, and ensure excellent customer service. The ideal candidate will manage daily operations, motivate the sales staff, maintain showroom standards, and work toward achieving sales targets.Key Responsibilities:<ul><li>Lead and supervise the showroom sales team</li><li>Drive sales and meet monthly targets</li><li>Ensure a high level of customer satisfaction</li><li>Manage product displays and showroom appearance</li><li>Handle customer inquiries and resolve issues</li><li>Track sales performance and report regularly</li></ul>Requirements:<ul><li>10+ years of showroom or retail sales experience</li><li>Strong leadership and communication skills</li><li>Customer-focused with a sales-driven mindset</li><li>Flexible to work weekends and holidays</li><li>Any nationality</li><li>Applicant must be available in KSA.</li></ul>Job Type: Full-time

Sales Manager

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892 customer sales service manager jobs IN Riyadh

Customer Service Operations Manager - Contact Center - Saudi National

Customer Service Operations Manager - Contact Center - Saudi National

Services Sales Manager

Cloud Sales Manager - KSA

Cloud Sales Manager - KSA

Supervisor

Sales Manager