customer service representative

account team lead, growth – middle east (cairo-based) Jobs in Cairo

admin specialist | german speaker Jobs in Cairo

admin specialist | german speaker

arabic support - work from home Jobs in Cairo

arabic support - work from home

area sales manager - egypt

customer service advisor english speakers cairo

Concentrix

<div>
 
 Job Title
 
 
 
 Customer Service Advisor &ndash; English Speakers - Cairo
 
 
 
 Job Description
 
 
 
 Join Concentrix Today!
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.
 
 
 Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.
 
 
 
 In This Role, You'll
 
 
 
 <ul>
 <li>
 Be the friendly voice of leading brands, delivering high-quality support through phone, email, and chat.
 </li>
 <li>
 Assist customers with inquiries, order processing, troubleshooting, and guidance.
 </li>
 <li>
 Build deep product and service knowledge to deliver confident and accurate support.
 </li>
 <li>
 Handle customer issues with patience, professionalism, and a solution-oriented mindset.
 </li>
 <li>
 Create positive customer experiences through personalized assistance and clear communication.
 </li>
 <li>
 Collaborate within a dynamic and supportive team to achieve shared service and performance goals.
 
 
 </li>
 </ul>
 
 Essential Functions / Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivery meets contractual Key Performance Indicators (KPIs).
 </li>
 <li>
 Clarify customer requirements using effective probing and decision-support tools.
 </li>
 <li>
 Listen attentively, demonstrate empathy, and build strong customer rapport.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner following agreed procedures.
 </li>
 <li>
 Maintain working knowledge of client products and services.
 </li>
 <li>
 Prepare complete and accurate documentation, including account notations.
 </li>
 <li>
 Participate in initiatives aimed at improving customer satisfaction and business performance.
 </li>
 <li>
 Identify opportunities to offer additional products or services when appropriate.
 
 
 </li>
 </ul>
 
 Candidate Profile
 
 
 
 <ul>
 <li>
 High school diploma required; relevant experience is an advantage.
 </li>
 <li>
 Excellent communication, interpersonal, and customer engagement skills.
 </li>
 <li>
 Comfortable working in a fast-paced, performance-driven environment.
 </li>
 <li>
 Strong multitasking, prioritization, and adaptability skills.
 </li>
 <li>
 Basic computer skills and system navigation capability.
 </li>
 <li>
 Ability to work independently and collaboratively within a team.
 </li>
 <li>
 Detail-oriented, dependable, and professional.
 </li>
 <li>
 Patient, composed, and solution-oriented in all customer interactions.
 </li>
 <li>
 Flexible to work rotating shifts as required.
 </li>
 <li>
 Strong problem-solving and analytical skills with a customer-centric mindset.
 
 
 </li>
 </ul>
 
 Career Framework Role
 
 
 
 Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 Transportation Provided
 </li>
 <li>
 Medical &amp; Social Insurance
 </li>
 <li>
 Fast track for promotions within 6 months
 </li>
 <li>
 Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)
 </li>
 <li>
 Supportive, inclusive, and growth-focused work environment
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Program requirements, responsibilities, and expectations may vary based on operational needs and the sectors selected.
 
 
 
 Disclaimer
 
 
 
 The above statements describe the general nature and level of work performed by individuals assigned to this role. They are not an exhaustive list of all responsibilities, duties, or skills.
 
 
 Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.
</div>

Customer Service Advisor – English Speakers - Cairo

<div>
 
 Concentrix is hiring Customer Service Representatives/ Sales Advisors, (B2 English level required). No previous experience needed!
 
 
 
 
 
 📍Location: Cairo or Alexandria
 
 
 
 
 
 
 What we offer:
 
 
 
 &bull; Competitive gross salary: Up to 21K EGP
 
 
 &bull; Attractive packages as well for non-English speakers (French, German, Italian, Spanish, and Portuguese)
 
 
 &bull; Social &amp; medical insurance
 
 
 &bull; 24/7 transportation provided
 
 
 
 
 
 
 Requirements:
 
 
 
 &bull; Bachelor&rsquo;s degree
 
 
 &bull; Flexibility to work on-site
 
 
 &bull; Availability for night &amp; overnight shifts
 
 
 &bull; Immediate joiners preferred
 
 
 
 
</div>

Customer Service Representative

TP Cairo EG

<div>
 
 
 Job Title:
 
 Customer Service Representative (English Account)
 
 
 
 Location
 
 : New Cairo Plaza, New Cairo, Egypt (On-site)
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 Company:
 
 Teleperformance Egypt
 
 
 
 
 
 
 About Teleperformance
 
 
 
 Teleperformance is a global leader in digital business services, partnering with top international brands to deliver innovative, customer-centric solutions. We are committed to creating a dynamic and supportive work environment that fosters growth, performance, and professional development.
 
 
 
 
 
 
 Role Overview
 
 
 
 We are seeking motivated English-speaking Customer Service Representatives to join our team in New Cairo. In this role, you will serve as the first point of contact for customers, handling inquiries via phone, delivering accurate solutions, and ensuring a seamless customer experience.
 
 
 This position operates on a rotational shift schedule, including mornings, evenings, nights, and weekends. Additionally, there are opportunities to earn incentives through upselling, with rewards reaching up to $60 per sale.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Respond to customer inquiries promptly and professionally, resolving issues with accuracy and care
 </li>
 <li>
 Document all customer interactions in internal systems with attention to detail
 </li>
 <li>
 Develop and maintain strong knowledge of products, services, and processes
 </li>
 <li>
 Adhere to company policies, quality standards, and performance expectations
 </li>
 </ul>
 
 
 
 
 
 Candidate Requirements
 
 
 <ul>
 <li>
 English proficiency at B2 level or higher (both written and spoken)
 </li>
 <li>
 Strong communication and problem-solving abilities
 </li>
 <li>
 Flexibility to work rotational shifts, including nights and weekends
 </li>
 <li>
 No prior experience required&mdash;full paid training will be provided
 </li>
 <li>
 Open to graduates and undergraduates
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Net Salary: 18,000 EGP (inclusive of KPIs)
 </li>
 <li>
 Performance Incentives: Upselling commissions of up to $60 per sale
 </li>
 <li>
 Overnight Allowance: 90 EGP per hour for shifts starting from 6:00 PM
 </li>
 <li>
 Overtime Pay: $5 per hour
 </li>
 <li>
 Transportation:
 </li>
 <li>
 Door-to-door service provided across Cairo and Giza
 </li>
 <li>
 Coverage after 11:00 PM for late shifts
 </li>
 <li>
 Benefits Package: Medical and social insurance
 </li>
 <li>
 Career Growth: Promotion opportunities available after 6 months
 </li>
 <li>
 Additional Perks: Gym access and exclusive discounts with partner brands
 </li>
 </ul>
 
 
 
</div>

English Customer Service  B2 / C1

Mövenpick Hotels & Resorts

<div>
 
 Company Description
 
 
 
 The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.
 
 
 
 Job Description
 
 
 
 We are seeking a highly skilled and experienced Assistant Director of HR to join our team in 6th of October City, Egypt. In this key leadership role, you will work closely with the HR Director to develop and implement strategic HR initiatives that align with our organization's goals and values.
 
 
 <ul>
 <li>
 Assist in developing and executing HR strategies and policies across the organization
 </li>
 <li>
 Oversee daily HR operations, including recruitment, onboarding, performance management, and employee relations
 </li>
 <li>
 Collaborate with department heads to identify and address HR-related issues and opportunities
 </li>
 <li>
 Lead and mentor a team of HR professionals, fostering their growth and development
 </li>
 <li>
 Manage the implementation and optimization of HR systems and processes
 </li>
 <li>
 Ensure compliance with Egyptian labor laws and regulations
 </li>
 <li>
 Develop and implement employee engagement and retention programs
 </li>
 <li>
 Assist in budget planning and resource allocation for the HR department
 </li>
 <li>
 Conduct regular HR audits and provide recommendations for improvement
 </li>
 <li>
 Serve as a key advisor to senior management on HR matters and organizational development
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources, Business Administration, or related field; Master's degree preferred
 </li>
 <li>
 7+ years of progressive HR experience, including 3+ years in a managerial HR role
 </li>
 <li>
 Professional HR certification (e.g., SHRM-CP, PHR) preferred
 </li>
 <li>
 In-depth knowledge of Egyptian labor laws and regulations
 </li>
 <li>
 Strong proficiency in HR management software and Microsoft Office Suite
 </li>
 <li>
 Excellent leadership and team management skills
 </li>
 <li>
 Outstanding communication and interpersonal abilities
 </li>
 <li>
 Proven track record in strategic planning and implementation
 </li>
 <li>
 Strong problem-solving and decision-making skills
 </li>
 <li>
 Experience in performance management and employee relations
 </li>
 <li>
 Expertise in recruitment and talent acquisition strategies
 </li>
 <li>
 Ability to handle confidential information with discretion and professionalism
 </li>
 <li>
 Fluency in English and Arabic (both written and spoken)
 </li>
 </ul>
</div>

Assistant Director of People & Culture

The Address Holding

<div>
 
 The Address Investments is a leading real estate company in Egypt and the Middle East, renowned for turning real estate dreams and investments into rewarding realities. We offer a variety of developments tailored to suit clients' budgets, ensuring the best deals. Our team of experts and consultants provide a high standard of service, making us a trend-setting pioneer in the real estate field. Based in Cairo, we take pride in our pro-active team, their healthy atmosphere, and strategic approach that set us apart from others in the industry.
 
 
 
 Role Description
 
 
 
 
 
 
 This is a full-time, on-site role for a Salesperson located in Cairo. The Sales Consultant will be responsible for presenting various real estate projects to clients, understanding their needs, and providing tailored options. Day-to-day tasks include meeting with clients, providing excellent customer service, consulting clients on the best property options, and maintaining client relationships to ensure customer satisfaction. The role involves active collaboration with the sales team to achieve sales targets and contribute to the company's growth.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Sales Consulting and Consulting skills
 </li>
 <li>
 Customer Satisfaction and Customer Service experience
 </li>
 <li>
 Strong Communication skills
 </li>
 <li>
 Ability to understand and address client needs effectively
 </li>
 <li>
 Proven track record in sales or real estate is a plus
 </li>
 <li>
 Bachelor's degree in Business Administration, Marketing, or related field
 </li>
 <li>
 Excellent interpersonal and negotiation skills
 </li>
 <li>
 Fluent in English and Arabic languages
 </li>
 </ul>
</div>

Fresh Sales Specialist (Fresh & Zero Experience)

Lynkers Real Estate

<div>
 
 
 Company Description
 
 
 
 Lynkers Real Estate is dedicated to providing exceptional real estate consultancy services tailored to meet a diverse range of needs. Supported by a team of experienced professionals, we specialize in connecting individuals, families, and businesses with ideal property solutions. Whether you're buying, selling, or investing, we offer guidance and expertise every step of the way.
 
 
 
 Role Description
 
 
 
 The Real Estate Agent role at Lynkers Real Estate is a full-time, on-site position based in New Cairo, Egypt. The role involves assisting clients in buying, selling, and renting properties. Daily tasks include conducting property showings, building and maintaining client relationships, negotiating sales deals, and staying updated with market trends. The Real Estate Agent will also collaborate with team members to deliver tailored property solutions and ensure customer satisfaction.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Possession of a valid Real Estate License
 </li>
 <li>
 Knowledge of Real Estate and Real Property transactions
 </li>
 <li>
 Strong Customer Service and Sales skills
 </li>
 <li>
 Ability to communicate effectively and negotiate property deals
 </li>
 <li>
 Experience in the New Cairo real estate market is a plus
 </li>
 <li>
 Self-motivated with a passion for real estate
 </li>
 <li>
 Fluency in English and Arabic is preferred
 </li>
 </ul>
</div>

Real Estate Agent| New Cairo

IGT Solutions

<div>
 
 
 About the Company
 
 
 
 
 
 
 
 
 
 Now Hiring: French Speakers | Join the IGT Solutions Team in Maadi! Are you a fluent French speaker looking to elevate your career with a global leader? IGT Solutions is expanding, and we are looking for passionate individuals to join our team at the Maadi Technology Park.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 If you have a background in customer service or travel and want to work in a dynamic, tech-forward environment, we want to hear from you!
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Competitive Salary: 25,990 EGP Net (including KPIs).
 </li>
 <li>
 Guaranteed Bonuses: KPIs are guaranteed for your first 2 months of employment.
 </li>
 <li>
 Extra Perks: Additional Overnight Allowance for late shifts.
 </li>
 <li>
 Seamless Commute: Transportation provided for night/overnight shifts (starting 9:00 PM), including door-to-door service for ladies.
 </li>
 <li>
 Full Benefits: Comprehensive Medical and Social Insurance from day one.
 </li>
 <li>
 Growth: Fully paid training to set you up for success.
 </li>
 <li>
 Convenience: The entire recruitment process is handled via Online Interviews.
 </li>
 <li>
 Egyptian only
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Language Skills: French level B2+ or C1 and English level B1+.
 </li>
 <li>
 Experience: At least 6 months in the Call Center industry OR previous GDS experience.
 </li>
 <li>
 Flexibility: Ability to work rotational shifts (24/7) and rotational days off.
 </li>
 <li>
 Location: 📍 Technology Park, Maadi
 </li>
 </ul>
 
 
 Required Skill
 
 s
 
 <ul>
 <li>
 Fluent in French and English
 </li>
 <li>
 Customer service experience
 </li>
 <li>
 Ability to work in a tech-forward environment
 </li>
 </ul>
 
 
 Preferred Skill
 
 s
 
 <ul>
 <li>
 Previous experience in the Call Center industry
 </li>
 <li>
 Experience with GDS
 </li>
 </ul>
 
 
 Pay range and compensation packag
 
 e
 
 
 Competitive Salary: 25,990 EGP Net (including KPIs)
 
 
 
 Equal Opportunity Statemen
 
 t
 
 
 IGT Solutions is committed to diversity and inclusivity in the workplace
 
 
 
 
 
 .
 
</div>

French Travel Advisor

Explore 514+ Customer service advisor english speakers cairo in Cairo this April. Find roles across top companies and apply now to boost your career.