customer service representative

account advisor - content - quality check Jobs in Cairo

after sales supervisor

call centre | english account Jobs in Cairo

call centre | english account

consumer response specialist Jobs in Cairo

consumer response specialist

customer service advisor instashop

talabat

<div>
 
 About Instashop
 
 
 
 instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.
 
 
 With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone&rsquo;s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we&rsquo;re always on the lookout for new talents to join us on our success journey.
 
 
 
 Job Description
 
 
 
 
 About the role:
 
 
 
 As a Senior Customer Service Coordinator you will be responsible for managing the customer&rsquo;s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.
 
 
 
 Day-to-Day Responsibilities
 
 
 
 <ul>
 <li>
 Handling calls and messages from customers, partners, and prospects from our inbound channel
 </li>
 <li>
 Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely
 </li>
 <li>
 Act as a role model and mentor to the Associates and Coordinators
 </li>
 <li>
 Responsible for floor support, supporting the team-leader in assisting the team with complex situations
 </li>
 <li>
 Collaborating with the rider support team and merchant team as such to ensure the timely and accurate delivery of orders
 </li>
 <li>
 Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction
 </li>
 <li>
 Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment
 </li>
 <li>
 Escalating issues such as repeated patterns of failure points to the Escalations team or line manager where applicable
 </li>
 <li>
 Staying up-to-date on company policies and procedures to provide accurate information to customers
 </li>
 <li>
 Participating in initiatives designed to improve customer satisfaction and business performance
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; bachelor's degree preferred.
 </li>
 <li>
 Minimum 3+ years of experience in customer service or call center roles
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 <ul>
 <li>
 Ability to multitask and handle high call volumes
 </li>
 <li>
 Effective time management &amp; organizational skills
 </li>
 <li>
 Exceptional interpersonal and problem-solving skills
 </li>
 <li>
 Flexible schedule and open to work on a rotational shift basis, including weekends
 </li>
 <li>
 Genuine care and concern for customer concerns and satisfaction
 </li>
 <li>
 Strong communication skills in English, both verbal and written
 </li>
 </ul>
</div>

Customer Service Advisor (instashop)

51Talk

<div>
 
 💼 Telesales Representative (Educational Advisor)
 
 
 
 
 
 🚀 What You'll Do:
 
 
 
 
 
 📞 Make outbound calls to potential and existing customers to promote and sell our products and services.
 
 
 🎯 Understand customer needs, recommend suitable solutions, and close sales effectively.
 
 
 💬 Respond to inquiries clearly and professionally, turning conversations into positive sales opportunities.
 
 
 🤝 Follow up on marketing leads, build strong relationships, and maintain accurate records in the CRM system.
 
 
 💪 Handle objections with confidence, provide clear product information, and ensure a smooth sales process.
 
 
 🧠✨Support students throughout their learning journey by identifying challenges and offering tailored solutions
 
 
 🏆 Consistently achieve or exceed sales targets and KPIs.
 
 
 📊Track and analyze student learning data to identify areas for improvement and propose actionable plans to boost learning effectiveness
 
 
 
 
 
 ✅ Requirements:
 
 
 
 
 
 📈 Minimum of 1 year of experience in sales (telesales, call center, or education industry preferred).
 
 
 🗣️ English communication skills (B1 level or above).
 
 
 🔥 Target-driven mindset with the ability to consistently meet and exceed goals.
 
 
 📚Passion for education and a strong commitment to delivering exceptional customer experiences
 
 
 ----
 
 
 
 
 
 📍 Work Schedule &amp; Location:
 
 
 
 
 
 📌 Location:
 
 
 Maadi, Cairo (on-site position)
 
 
 
 
 
 🕒 Schedule:
 
 
 Sunday to Thursday: 12:00 PM &ndash; 9:00 PM (includes a 1 hour and 15 min break)
 
 
 Saturday: 12:00 PM &ndash; 4:00 PM
 
 
 Friday: Day off
 
 
 
 
 
 ----
 
 
 
 
 
 📩 Apply Now!
 
 
 
 
 
 📧 Send your resume to: ReemRagab@51talk.com
 
 
 💬 Or reach out via WhatsApp: 01276534443
 
</div>

Sales Specialist

AVEVA

<div>
 
 AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life &ndash; such as energy, infrastructure, chemicals and minerals &ndash; safely, efficiently and more sustainably.
 
 
 
 
 We&rsquo;re the first software business in the world to have our sustainability targets validated by the SBTi, and we&rsquo;ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We&rsquo;ve also recently been named as one of the world&rsquo;s most innovative companies.
 
 
 
 
 If you&rsquo;re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.
 
 
 
 
 For more information about our privacy policy and how to manage cookies, visit our
 
 
 Privacy Policy
 
 
 .
 
 
 
 
 Job Title:
 
 Legal Counsel
 
 
 
 Location:
 
 Cairo, Egypt
 
 
 
 Employment Type:
 
 Full time
 
 
 
 The job
 
 
 
 The Legal Counsel will primarily be responsible for reviewing, drafting, and negotiating a range of commercial contracts to support AVEVA&rsquo;s business largely in an assigned territory, as well as providing professional and timely advice to various internal stakeholders such as sales, procurement, operations, finance and HR.
 
 
 Reporting to VP Legal Sales EMEA or one of its senior direct reports, and working with an experienced and well-established legal team in EMEA, the Legal Counsel will be a trusted advisor who is customer service oriented, has an eagerness to tackle a wide range of legal and business issues and the ability to balance legal risks with business objectives and successfully get deals closed in a timely manner and, all with a positive attitude. The Legal Counsel will also provide counsel regarding compliance with applicable laws, regulations and company policies.
 
 
 This is a hybrid working role based out of the AVEVA office in Cairo, Egypt. There will be some opportunities to travel in the region on an as-required basis for projects and customer-facing negotiations.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Be an integral part of the continued growth of AVEVA&rsquo;s commercial deal pursuits as well as general legal issues that arise in the EMEA region (with a primary focus on Middle East, Africa and Central Asia) by providing pragmatic legal advice
 </li>
 <li>
 Advise, review, draft, and negotiate a wide variety of commercial contracts with public sector and private customers, partners and suppliers as necessary, including but not limited to software services agreements, maintenance agreements, consultancy agreements, global contractual framework agreements, procurement, subcontractor, and strategic alliance agreements, as well as other in-bound commercial agreements, always operating within an agreed approval matrix and legal policy framework
 </li>
 <li>
 Establish good working relationships throughout the Legal department and across all relevant business units
 </li>
 <li>
 Maintain current knowledge of, and support compliance with, applicable laws and regulations as well as group legal policies
 </li>
 <li>
 Assist in reviewing and assessing current processes, practices and structures for efficient legal compliance, and lead or support projects and initiatives to improve and/or streamline legal processes and documentation
 </li>
 <li>
 Manage and coordinate with internal subject matter experts, external counsel, and relevant authorities as needed
 </li>
 <li>
 Prepare contract summaries, legal trackers, and dispute resolution trackers to aid in the management decision-making process
 </li>
 <li>
 Assist in developing, maintaining and updating legal systems and records
 </li>
 <li>
 Assist several sub-functions within the Legal department on corporate, regulatory and other legal matters at a local level, such as M&amp;A activities, corporate housekeeping, employment, facilities, trade compliance and litigation related matters, as required
 </li>
 <li>
 Lead or assist with various projects and tasks as may be assigned
 
 
 </li>
 </ul>
 
 Essential Requirements
 
 
 
 <ul>
 <li>
 Authorised and licensed to practice law in Egypt
 </li>
 <li>
 At least 4 years&rsquo; PQE in a reputable commercial law firm or in-house environment, preferably with relevant experience in software licensing
 </li>
 <li>
 Pays strong attention to detail and possesses excellent contract negotiation and drafting skills
 </li>
 <li>
 Ability to work independently with minimal supervision, motivated self-starter
 </li>
 <li>
 Ability to prioritize in a fast-moving environment
 </li>
 <li>
 Fluent in English (written and verbal)
 </li>
 <li>
 Understanding of general contractual standards, contract risks and the potential legal and financial consequences associated with them
 </li>
 <li>
 Warm and personable with excellent communication skills and ability to collaborate effectively with diverse, cross functional teams
 </li>
 <li>
 Worked proactively and closely with business stakeholders to identify and analyse critical commercial and legal issues
 
 
 </li>
 </ul>
 
 Desired Skills
 
 
 
 <ul>
 <li>
 Proficiency in other languages including Turkish or French would be a plus
 
 
 </li>
 </ul>
 
 Legal at AVEVA
 
 
 
 Our global team of lawyers, compliance experts and contract managers play a central role in protecting AVEVA&rsquo;s interests and ensuring the company operates with the highest levels of integrity.
 
 
 We provide guidance on regulatory compliance, risk management, contracts, and legal frameworks &ndash; all at the fascinating and fast-moving intersection of technology and the industrial sector. If you&rsquo;re flexible and enjoy tackling complex challenges, you&rsquo;ll be right at home in the AVEVA Legal team.
 
 
 Find out more: https://www.aveva.com/en/about/careers/
 
 
 
 AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
 
 
 
 
 AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
 
 
 Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
 
</div>

Legal Counsel

<div>
 At EY, we are committed to helping you shape your future with confidence. Here, you&rsquo;ll grow in a globally connected powerhouse of diverse teams and take your career wherever you aspire it to go.
 
 
 Join EY and help us build a better working world.
 
 
 
 The Opportunity
 
 
 
 As a valued member of the MENA Experienced Hire Recruitment team, you will play a critical role in delivering a best‑in‑class hiring experience while supporting the growth of one or more business units.
 
 
 In this role, you will operate with autonomy as a strategic partner to stakeholders&mdash;advising on best practices, defining sourcing strategies, and shaping recruitment approaches to attract top talent across the region. You will influence talent decisions, enhance recruitment processes, and contribute to EY&rsquo;s continued growth.
 
 
 
 Your Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage the end-to-end recruitment process for assigned business areas, ensuring an exceptional candidate experience and high-quality service to stakeholders.
 </li>
 <li>
 Serve as a strategic talent advisor by providing insights on talent availability, market intelligence, compensation trends, and candidate expectations.
 </li>
 <li>
 Strengthen stakeholder engagement by building and maintaining trusted relationships with hiring managers and business leaders.
 </li>
 <li>
 Develop targeted recruitment plans, innovative sourcing strategies, and high-quality candidate pipelines for both generalist and specialist skill sets.
 </li>
 <li>
 Drive stakeholder participation throughout the hiring process while ensuring alignment with EY&rsquo;s diversity, equity, and inclusion objectives.
 </li>
 <li>
 Regularly assess sourcing channels and leverage data, analytics, and market insights to refine recruitment strategies and strengthen hiring outcomes.
 </li>
 <li>
 Utilize EY&rsquo;s AI‑enabled recruitment and automation tools to enhance screening accuracy, streamline shortlisting, and support data‑driven decision-making.
 </li>
 <li>
 Build and maintain strong relationships with external agencies, talent networks, and professional communities to support candidate identification.
 </li>
 <li>
 Support initiatives such as referral programs, talent pooling, and proactive pipelining to ensure a strong flow of quality candidates.
 </li>
 <li>
 Manage discussions, negotiation processes, and smooth candidate closures with relevant stakeholders.
 </li>
 <li>
 Contribute to ongoing improvements of recruitment processes, tools, and frameworks to enhance efficiency and the overall hiring experience.
 
 
 </li>
 </ul>
 
 Skills And Attributes For Success
 
 
 
 <ul>
 <li>
 Approximately 3+ years of recruitment experience, ideally within a professional services environment.
 </li>
 <li>
 Strong expertise in end‑to‑end recruitment, including sourcing and hiring talent up to Director level through multiple channels (internal systems, networks, headhunting, referrals, etc).
 </li>
 <li>
 Demonstrated ability to manage stakeholders effectively, with strong communication and relationship‑building skills.
 </li>
 <li>
 A strategic and analytical mindset, with the ability to use data, insights, and market intelligence to guide recruitment decisions.
 </li>
 <li>
 Ability to coach or support junior recruiters and contribute to team capability building.
 </li>
 <li>
 Strong problem‑solving skills, a continuous improvement mindset, and a passion for innovation in talent acquisition.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 At EY, we equip you with future-focused capabilities and world-class experiences. We empower your development in a flexible, inclusive, and diverse environment&mdash;supported by globally connected teams and meaningful opportunities to grow your career.
 
 
 If you're ready to shape your future with confidence, we encourage you to apply today.
 
 
 To support an equitable recruitment experience, please inform us as early as possible if you require any disability-related adjustments or accommodation.
 
 
 
 About EY
 
 
 
 EY is building a better working world by creating long-term value for clients, people, and society. Enabled by
 
 data, AI, and advanced technologies
 
 , EY teams help organizations address their most important challenges and shape the future with confidence.
 
 
 With a globally connected, multidisciplinary network across assurance, consulting, tax, strategy, and transactions, EY operates in more than
 
 150 countries and territories
 
 , bringing sector insights and deep capabilities to drive meaningful impact
</div>

Experienced Hire Recruiter - Cairo

Click Group

Role SummaryThe Field Engineer – Laptops &amp; Desktops is responsible for delivering high-quality, onsite technical customer support, device maintenance, and hardware/software service delivery. This role ensures that all technical issues are resolved efficiently while strictly adhering to established Service Level Agreement (SLA) requirements and maintaining exceptional customer satisfaction. Key Responsibilities<ul><li>Onsite Technical Support: Provide professional, face-to-face technical support at customer locations to resolve end-user device issues promptly.</li><li>Diagnostics &amp; Repair: Diagnose complex hardware and software issues on laptops and desktops, executing precise repairs to restore full functionality.</li><li>System Maintenance: Perform critical system tasks, including BIOS updates, firmware upgrades, and routine software patches.</li><li>Parts &amp; Replacement Management: Coordinate and execute the seamless replacement of faulty hardware components and spare parts.</li><li>Preventive Maintenance: Schedule, manage, and execute proactive preventive maintenance visits to minimize future hardware failures and optimize device performance.</li><li>Reporting &amp; Documentation: Prepare clear, comprehensive customer service reports detailing the actions taken, parts replaced, and resolution status.</li><li>Customer Satisfaction: Act as the face of Click Group onsite, ensuring a positive customer experience through effective communication and timely service delivery.</li><li> </li></ul>Requirements &amp; Qualifications<ul><li>Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.</li><li>Experience: 2–5 years of hands-on experience in field technical support, hardware repair, or IT service delivery.</li><li>Certifications: HP and/or Lenovo hardware certifications are strongly preferred.</li><li>Technical Skills: Advanced, proven troubleshooting and diagnostic skills across various desktop and laptop models.</li><li>Mobility: Ability and willingness to travel frequently to various customer locations as required.</li><li>Communication: Excellent verbal and written communication skills to effectively translate technical issues to non-technical end users.</li></ul> Required Competencies<ul><li>Advanced Customer Service Orientation: A strong dedication to meeting customer expectations and fostering positive client relationships.</li><li>Analytical Problem-Solving: The ability to think critically, identify root causes, and implement efficient technical solutions under pressure.</li><li>Meticulous Documentation: Strong organizational skills to accurately record technical actions, service logs, and inventory changes.</li><li>Teamwork &amp; Communication: A collaborative mindset with the ability to sync smoothly with internal support teams and external clients.</li><li>Time Management: Exceptional ability to prioritize multiple service tickets, manage daily travel routes, and meet strict SLA deadlines.</li></ul>

Field Engineer – Laptops & Desktops

Sky Innovo Developments

<div>
 
 About the Role
 
 
 We are seeking a customer-focused and results-driven Call Center Agent to serve as the first point of contact for prospective clients to ensure an exceptional customer experience.
 
 
 
 
 
 In this role, you will manage inbound inquiries, provide accurate information about our projects and developer offerings, qualify leads, and maintain accurate records of all customer interactions.
 
 
 You will play a key role in supporting lead generation efforts while representing the brand with professionalism and excellence.
 
 
 
 
 
 The ideal candidate is an effective communicator, highly organized, and thrives in a fast-paced, target-driven environment.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Manage all inbound calls through the company hotline, ensuring prompt response times in line with established service level agreements and delivering a professional, customer-centric experience.
 </li>
 <li>
 Provide accurate and up-to-date information on the developer, projects, unit types, and available offerings while effectively identifying customer needs and qualifying lead potential.
 </li>
 <li>
 Capture and maintain complete and accurate lead information following each interaction, including customer details, project preferences, and budget range where applicable.
 </li>
 <li>
 Monitor and track call activity, ensuring all interactions are recorded accurately within the designated systems and maintaining high standards of data integrity.
 </li>
 <li>
 Prepare and submit daily performance reports, including call volumes, response metrics, missed calls, and lead generation outcomes while consistently representing the organization's brand values and service standards.
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 Fluency in both English and Arabic is mandatory.
 </li>
 <li>
 1&ndash;3 years of experience in a call center or customer service environment; prior experience within the real estate sector is preferred.
 </li>
 <li>
 Excellent verbal communication and interpersonal skills with a professional telephone manner.
 </li>
 <li>
 Strong active listening skills with the ability to identify customer needs and build rapport.
 </li>
 <li>
 High attention to detail with strong data entry and administrative capabilities.
 </li>
 <li>
 Ability to manage multiple priorities and perform effectively in a fast-paced environment.
 </li>
 <li>
 Proficiency in Microsoft Office applications and CRM or lead management systems.
 </li>
 </ul>
 
 
 
</div>

Call Center Agent

MedNet Egypt L.L.C

<div>
 
 
 MedNet Egypt
 
 is one of the leading managed care service organisations that cater to healthcare needs. We are looking for a skilled
 
 Admin Officer - Medical
 
 - who will be accountable to assist the medical department in enhancing the process of requests verification and early reply to the requests that need data completion to enhance satisfaction levels of external customers by providing accurate product / service information and resolving service issues.
 
 
 
 
 
 Your Job
 
 
 
 
 <ul>
 <li>
 Handle optical and dental requests via email and fax, ensuring compliance with insurance rules and internal guidelines for efficient service delivery.
 </li>
 <li>
 Contact VIP clients and policyholders to clarify missing data and communicate rejection reasons.
 </li>
 <li>
 Verifying incoming requests using MedPro, ensuring eligibility, policy status, and required documentation are accurate before processing.
 </li>
 <li>
 Accurately input card numbers, policyholder names, and reply paths (mail/fax) into MedPro for proper tracking and response.
 </li>
 <li>
 Perform quality checks to identify missing documentation and ensure complete and accurate claim submissions.
 </li>
 <li>
 Register and assign valid authorization requests for further review by medical teams.
 </li>
 <li>
 Gather and direct customer feedback to relevant units to improve service levels and manage expectations regarding insurance coverage limitations.
 </li>
 <li>
 Prepare and send weekly performance reports to the department manager, including productivity, SLA compliance, and delayed authorizations.
 </li>
 <li>
 Act as the first point of contact for complaints, assess their validity, and escalate unresolved issues to relevant departments.
 </li>
 <li>
 Speak with customers to gather complaint details, update them on resolutions, and ensure their concerns are addressed in a timely manner.
 </li>
 <li>
 Maintain detailed logs of customer interactions, complaints, and resolutions, ensuring proper documentation for future reference.
 </li>
 <li>
 Recommend enhancements to services, procedures, or products to minimize complaints and improve overall customer experience.
 </li>
 </ul>
 
 
 
 
 
 
 
 Your Profile:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any field where medical degree such as (Pharmacy, Science, Nursing, etc.) would be a plus.
 </li>
 <li>
 Fresh Graduate to 2 years&rsquo; experience in a customer service role within a TPA environment \
 </li>
 <li>
 Computer literacy (MS Office, Excel, PowerPoint)
 </li>
 <li>
 Knowledge related to medical terminology would be a plus.
 </li>
 <li>
 Time management skills.
 </li>
 <li>
 Good command in English
 </li>
 <li>
 Good interpersonal skills.
 </li>
 <li>
 Excellent spoken and written communication skills.
 </li>
 <li>
 Quality focus and customer oriented
 </li>
 <li>
 Problem solving skills.
 </li>
 </ul>
 
 
</div>

Admin Officer - Medical

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