after sales supervisor

call centre | english account Jobs in Cairo

call centre | english account

cashier | ikea | cairo festival city Jobs in Cairo

cashier | ikea | cairo festival city

client service specialist - fr is a must Jobs in Cairo

client service specialist - fr is a must

contact center advisor

customer service advisor instashop

talabat

<div>
 
 About Instashop
 
 
 
 instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.
 
 
 With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone&rsquo;s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we&rsquo;re always on the lookout for new talents to join us on our success journey.
 
 
 
 Job Description
 
 
 
 
 About the role:
 
 
 
 As a Senior Customer Service Coordinator you will be responsible for managing the customer&rsquo;s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.
 
 
 
 Day-to-Day Responsibilities
 
 
 
 <ul>
 <li>
 Handling calls and messages from customers, partners, and prospects from our inbound channel
 </li>
 <li>
 Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely
 </li>
 <li>
 Act as a role model and mentor to the Associates and Coordinators
 </li>
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 Responsible for floor support, supporting the team-leader in assisting the team with complex situations
 </li>
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 Collaborating with the rider support team and merchant team as such to ensure the timely and accurate delivery of orders
 </li>
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 Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction
 </li>
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 Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment
 </li>
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 Escalating issues such as repeated patterns of failure points to the Escalations team or line manager where applicable
 </li>
 <li>
 Staying up-to-date on company policies and procedures to provide accurate information to customers
 </li>
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 Participating in initiatives designed to improve customer satisfaction and business performance
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; bachelor's degree preferred.
 </li>
 <li>
 Minimum 3+ years of experience in customer service or call center roles
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 <ul>
 <li>
 Ability to multitask and handle high call volumes
 </li>
 <li>
 Effective time management &amp; organizational skills
 </li>
 <li>
 Exceptional interpersonal and problem-solving skills
 </li>
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 Flexible schedule and open to work on a rotational shift basis, including weekends
 </li>
 <li>
 Genuine care and concern for customer concerns and satisfaction
 </li>
 <li>
 Strong communication skills in English, both verbal and written
 </li>
 </ul>
</div>

Customer Service Advisor (instashop)

Concentrix

<div>
 
 Advisor I, Customer Service,
 
 
 This position provides customer service support and resolution of routine problems regarding client's products or services via chat &amp; email channels and inbound calls.
 
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start immediately.
 </li>
 </ul>
 
 
 
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
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 Unlimited sales bonuses.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts).
 </li>
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 Social &amp; medical insurance.
 </li>
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 Paid training.
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 </ul>
</div>

Customer Service Specialist - Chat & Email

McKinsey & Company

<div>
 
 Who You'll Work With
 
 
 
 You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.
 
 
 In return for your drive, determination, and curiosity, we&rsquo;ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.
 
 
 When you join us, you will have:
 
 
 <ul>
 <li>
 Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
 </li>
 <li>
 A voice that matters: From day one, we value your ideas and contributions. You&rsquo;ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
 </li>
 <li>
 Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm&rsquo;s diversity fuels creativity and helps us come up with the best solutions. Plus, you&rsquo;ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
 </li>
 <li>
 Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.
 
 
 </li>
 </ul>
 
 Your Impact
 
 
 
 You will independently own a range of professional development-related processes and activities, e.g., professional development coaching/ individual talent counselling, review committees, onboarding, training, staffing, people initiatives and data reporting and jointly solving various people-related issues with immediate Professional Development team members.
 
 
 You will work in our Cairo office and be part of our Middle East Professional Development team. You will develop a professional relationship with consulting staff from the Middle East region, build an in-depth understanding of the consultant&rsquo;s professional aspirations, experience, strengths and development needs. You will manage staffing activities (project assignment), skill development and career progression.
 
 
 Moreover, you will build and maintain trusted relationships with the office leadership to ensure decisions are taken effectively and in accordance with both our clients&rsquo; needs and our consultants&rsquo; development needs. On top of this, you will manage the information flow in our system and work on special people-related projects as needed.
 
 
 You will also continuously acquire and refresh knowledge of the industry&rsquo;s/sector&rsquo;s key clients, hot topics, and firm expertise/staffing pools to bring the best of the firm to client studies. You will help create supply and demand forecasts and reports for local client service professional leadership and coordinate with recruiting and learning departments regarding recent hires and training needs.
 
 
 You will manage onboarding and integration processes, ensuring new hires connect with the office and relevant communities and collaborate with learning team to ensure consultants receive timely and relevant training. You will coordinate review and evaluation processes and support feedback conversations and guide consultants on implementing development plans.
 
 
 You will foster a vibrant professional community by supporting consultant cohorts and partner leads and act as an advisor and sounding board for community-building initiatives.
 
 
 You will provide sensitive and proactive support during the exit process and work closely with partners to ensure smooth transitions and oversee information flow in people systems, ensure accurate and timely updates.
 
 
 As a part of our commitment to apprenticeship and community, consistent and predictable in-person/in-office working presence is essential to this role. As firm members integrate into the firm following our formal return from remote date, there may be opportunity for a colleague to work as a more hybrid model in accordance with their team&rsquo;s operating model.
 
 
 
 Your Qualifications and Skills
 
 
 
 <ul>
 <li>
 University degree or equivalent experience
 </li>
 <li>
 3+ years of HR/learning experience, ideally in a professional services environment. Basic business knowledge; solid knowledge of people processes
 </li>
 <li>
 Strong track record of performance, team leadership, and excellent coaching skills with high level of drive and initiative
 </li>
 <li>
 Creative problem-solving and project management expertise to structure and lead initiatives.
 </li>
 <li>
 Attention to detail; ability to prioritize and manage multiple tasks; flexibility to work outside normal business hours as needed
 </li>
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 Flexible, non-hierarchical mindset with a genuine interest in understanding expertise talent needs.
 </li>
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 High integrity, maturity, and discretion in handling people and confidential information.
 </li>
 <li>
 Ability to work under pressure, manage shifting priorities, and create structure from ambiguity
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 Exceptional interpersonal, communication, and influencing skills, with the ability to listen and engage effectively
 </li>
 </ul>
</div>

Senior Coordinator - Professional Development

AVP Legal

DHL Express

<div>
 
 Role Purpose:
 
 
 
 Serve as DHL&rsquo;s on-site representative within a key customer&rsquo;s premises, ensuring smooth day-to-day operational support, strong customer experience, and effective coordination between the customer and DHL teams.
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Support &amp; Service Excellence
 
 
 
 
 <ul>
 <li>
 Act as a DHL ambassador at all times, providing professional, friendly, and solution-oriented support.
 </li>
 <li>
 Handle customer requests promptly and ensure a high level of service satisfaction.
 </li>
 <li>
 Maintain strong communication with the customer, addressing inquiries related to both import and export shipments.
 
 
 
 </li>
 </ul>
 
 Operational Coordination
 
 
 
 
 <ul>
 <li>
 Prepare and issue AWBs directly from the customer site.
 </li>
 <li>
 Track shipments proactively and provide the customer with accurate updates throughout the process.
 </li>
 <li>
 Coordinate closely with DHL Sales to protect, grow, and retain the business allocated to this key account.
 </li>
 <li>
 Support invoice follow-up by liaising between DHL Finance and the customer&rsquo;s finance team to ensure timely resolution.
 
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 
 <ul>
 <li>
 Work as part of the wider DHL team, contributing to tasks and initiatives such as mailshots and customer communication activities.
 </li>
 <li>
 Share customer insights and concerns with relevant internal departments to support continuous improvement.
 
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 
 <ul>
 <li>
 Proficient in English, Excel, Word, and email communication.
 </li>
 <li>
 Strong communication skills with a customer-oriented mindset.
 </li>
 <li>
 Organized, reliable, and able to manage multiple tasks efficiently.
 
 
 
 </li>
 </ul>
 
 Education &amp; Experience
 
 
 
 
 <ul>
 <li>
 University degree required.
 </li>
 <li>
 Logistics experience in a plus.
 </li>
 </ul>
</div>

In-House Logistics Coordinator

Lafarge Egypt

<div>
 
 
 
 WHO IS LAFARGE?
 
 
 
 
 As a member of Holcim Group, a global leader in innovative and sustainable building solutions, Lafarge is enabling greener cities, smarter infrastructure, and improved living standards all over Egypt. With sustainability at the core of our strategy, we are becoming a net-zero company, thriving with our people and communities. Lafarge Egypt launched one of the largest cement plants in the MENA region which is located in Ain Al-Sokhna, with a plant capacity of 9.5 MT and 5 state-of-the-art production lines. Through its established business operations in Cement, Ready-Mix concrete, Lafarge Egypt has demonstrated its commitment to the provision of sustainable building materials. Lafarge Egypt continuously seeks to meet the needs of a wide range of customers including but not limited to individual homebuilders, large construction companies, architects, or local artisans, powered by 1500 passionate employees.
 
 
 
 
 
 
 Job Purpose
 
 
 
 
 <ul>
 <li>
 The Account Manager is responsible for managing key customer accounts, driving revenue growth, and ensuring high levels of customer satisfaction through effective relationship management and coordination with internal functions. The role ensures smooth execution of sales activities, delivery commitments, and service quality while maintaining strict adherence to company policies and Health &amp; Safety standards.
 </li>
 </ul>
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 1-Health &amp; Safety:
 
 
 
 
 Adhere to and enforce relevant legislation and policies and ensure that highest degree of safety and safe working practices are maintained
 
 
 
 
 
 
 2-Functional:
 
 
 
 
 
 
 
 
 Sales &amp; Revenue Growth:
 
 
 
 <ul>
 <li>
 Develop and implement account plans to achieve sales targets and business objectives.
 </li>
 <li>
 Promote and sell the company&rsquo;s products and services to existing and prospective customers.
 </li>
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 Identify new sales opportunities and expand the company&rsquo;s presence within assigned territories or accounts.
 </li>
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 Prepare and negotiate commercial offers, contracts, and pricing in line with company guidelines.
 
 
 
 
 </li>
 </ul>
 
 
 
 Customer Relationship Management:
 
 
 
 <ul>
 <li>
 Build, maintain, and strengthen long-term relationships with key clients and stakeholders.
 </li>
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 Act as the main interface between the customer and the company.
 </li>
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 Proactively address customer concerns, service issues, or complaints and ensure timely resolution.
 </li>
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 Ensure a high level of customer satisfaction and loyalty through continuous engagement and follow-up
 </li>
 </ul>
 
 
 
 Operational Coordination:
 
 
 
 <ul>
 <li>
 Coordinate with sales operations, dispatch, logistics, and plant teams to ensure timely product availability and delivery.
 </li>
 <li>
 Monitor order fulfillment and ensure delivery schedules meet customer expectations.
 </li>
 <li>
 Align internal teams to ensure smooth execution of sales orders and service commitments.
 </li>
 </ul>
 
 
 
 
 
 Market Intelligence
 
 
 
 <ul>
 <li>
 Monitor market trends, competitor activities, and customer needs within the assigned market.
 </li>
 <li>
 Provide feedback and insights to management to support strategic decision-making and product positioning.
 </li>
 <li>
 Identify opportunities for new products or services based on market demands.
 
 
 
 
 </li>
 </ul>
 
 
 
 Reporting &amp; Performance Tracking:
 
 
 
 <ul>
 <li>
 Prepare and submit regular reports on sales activities, pipeline status, customer visits, and revenue performance.
 </li>
 <li>
 Track progress against sales targets and propose corrective actions when needed.
 </li>
 <li>
 Maintain accurate records of customer interactions and account performance.
 
 
 
 
 </li>
 </ul>
 
 
 
 Safety &amp; Compliance:
 
 
 
 <ul>
 <li>
 Ensure compliance with all company policies, procedures, and regulatory requirements.
 </li>
 <li>
 Support the company&rsquo;s commitment to maintaining a safe and compliant working environment.
 </li>
 </ul>
 
 
 
 
 
 
 Education
 
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration (or) Engineering.
 </li>
 </ul>
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 1 - 2 Years of Experience sales or account management, preferably in construction materials, cement, or ready-mix industries
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 Strong communication, Negotiation &amp; Relationship Management Skills.
 </li>
 <li>
 Ability to manage multiple accounts and coordinate with cross-functional teams.
 </li>
 </ul>
 
 
 
 
 
 
 WHO ARE LAFARGE PEOPLE?
 
 
 
 
 Lafarge people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.
 
 
 
 
 
 
 
 YOUR LAFARGE EXPERIENCE
 
 
 
 
 At Lafarge, there is endless opportunity for you to play your part. Whether you&rsquo;re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you&rsquo;ll have the chance to embrace the passion we share for our planet. You&rsquo;ll be encouraged to seek out diverse perspectives, share your ideas, and build the skills and connections you need to perform at your best. Because it&rsquo;s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.
 
 
 
</div>

Account Manager - Cairo

SSC HR Solutions

<div>
 
 About The Company
 
 
 
 A newly established company in the field of smart transportation is launching an innovative fleet of electric vehicles and is seeking professional drivers to join its growing team.
 
 
 
 Job Summary
 
 
 
 We are looking for reliable and customer-oriented Chauffeurs/Drivers to operate our vehicles in a service model similar to ride-hailing platforms. The ideal candidate will ensure safe, efficient, and high-quality transportation experiences for passengers.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Education: University graduate or equivalent
 </li>
 <li>
 Driving License: Valid Category A or B driving license (mandatory)
 </li>
 <li>
 Experience: Previous driving or chauffeur experience is a plus
 </li>
 <li>
 Age: Between 30 and 45 years
 </li>
 <li>
 Appearance: Presentable with a professional attitude
 </li>
 <li>
 Residence of Cairo or Giza
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Strong communication and customer service skills
 </li>
 <li>
 Good knowledge of local routes and navigation
 </li>
 <li>
 Punctual, reliable, and safety conscious
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Opportunity to work with a modern electric vehicle fleet
 </li>
 <li>
 Competitive income and benefits
 </li>
 <li>
 Stable employment with a growing company in the smart mobility sector
 </li>
 </ul>
</div>

Chauffeur / Driver (Smart Transportation)

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