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call centre english account

Connectivaa Business Solutions

<div>
 
 
 Company Description
 
 Connectivaa Business Solutions is a hiring agency that hire on behalf of VXI company ( Gradutes )
 
 
 
 
 
 
 Role Description
 
 This is a full-time, on-site English Call Center role based in Cairo, Egypt. The role involves handling inbound and outbound calls in English, addressing customer inquiries, resolving issues, and providing clear, professional information about products, services, or processes. The team member will log and update customer interactions in the system, follow call scripts and guidelines when needed, and escalate complex cases to the appropriate department. Daily tasks also include following up on open cases, meeting individual and team performance targets, and maintaining a courteous and solution-focused approach in every interaction. The role requires close collaboration with colleagues and supervisors to ensure consistent service quality and ongoing process improvement.
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 English B2 to C1
 </li>
 <li>
 Egyptians and graduates only
 </li>
 <li>
 Dropouts are welcome to apply
 </li>
 <li>
 Flexible to work rotaional and overnight shifts
 </li>
 </ul>
</div>

English call center

Procter & Gamble

<div>
 
 Job Location
 
 
 
 CAIRO BUSINESS OFFICE
 
 
 
 Job Description
 
 
 
 
 About the Role:
 
 
 
 Did you know that at P&amp;G we consider the Supply Network Operations (SNO) as the engine that accelerates value creation?
 
 
 Getting thousands of different products onto the shelves in our customer's stores in the right quantities with precise quality in a very good time manner really does present a new challenge every single day.
 
 
 P&amp;G&rsquo;s Supply Network Operations (SNO) organization is there to meet these challenges: Forecasting customer demand, Handling the information flows from orders, shipments and invoices and leading the physical distribution process from Distribution Centre to the customer&rsquo;s shelf.
 
 
 By joining us in supply chain, you can help us develop highly sophisticated, more integrated approaches, taking advantage of the latest advancements in digitized plant and connected, smart technology. Our aim is to ignite your potential and equip you to enhance the efficiency and sustainability of our supply chain operation.
 
 
 
 Your Role Specialty Areas:
 
 
 
 Forecasting customer demand, owning and executing production and planning; working with the information flow for the entire supply chain and being responsible for the physical flow process from suppliers through production plants and distribution centers to the customer's shelf.
 
 
 All these missions require strong multi-functional work, which means that you'll work with other functions both internally and externally and you will be responsible to make sure that we have the right product at the right place with the right cost.
 
 
 Are you ready to take the challenge? We invite you to join us!
 
 
 
 Job Qualifications
 
 
 
 
 What we are looking for:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in one of below majors with max. 0-3 years of relevant experience:
 
 
 </li>
 </ul>
 (
 
 
 Engineering, Actuarial Sciences, Computer Science, Data Science, Mathematics (Statistics &amp; Data Analysis)
 
 
 
 
 <ul>
 <li>
 Fluent Spoken and written command of English language.
 </li>
 <li>
 Strong Leadership skills, preferably including Leading/Managing/Mentoring Others experience
 </li>
 <li>
 Strong Logical and analytical thinking;
 </li>
 <li>
 Ability to collaborate effectively within a multifunctional environment
 </li>
 <li>
 Problem solving skills through innovation and creativity
 
 
 </li>
 </ul>
 
 Good to have:
 
 
 
 <ul>
 <li>
 Solution oriented approach.
 </li>
 <li>
 Conflicts resolution skills
 </li>
 <li>
 Project management skills
 </li>
 <li>
 Programming/Algorithms Knowledge
 </li>
 <li>
 Supply Chain Knowledge
 
 
 </li>
 </ul>
 
 ABOUT US
 
 
 
 We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Neurobion, Sangobion, Vicks, Always&reg;, Ariel&reg;, Gillette&reg;, Head &amp; Shoulders&reg;, Herbal Essences&reg;, Oral-B&reg;, Pampers&reg;, Pantene&reg;, Tampax&reg; and more. Our community includes operations in approximately 70 countries worldwide.
 
 
 Visit http://www.pg.com to know more.
 
 
 We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.
 
 
 
 Job Schedule
 
 
 
 Full time
 
 
 
 Job Number
 
 
 
 R000147336
 
 
 
 Job Segmentation
 
 
 
 Entry Level
</div>

Supply Chain Manager

Tabby | تابي

<div>
 
 
 Application Deadline:
 
 31 August 2026
 
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 About Tabby
 
 
 
 Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.
 
 
 We&rsquo;re also a financial company, please note that some of our products
 
 charge interest
 
 .
 
 
 We&rsquo;re not your average call center. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you&rsquo;re motivated, professional, and want to be part of a growing company, read further.
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Support our customers through
 
 phone, chat, and email
 
 in
 
 both English and Arabic
 
 </li>
 <li>
 Answer questions, solve problems, and make sure customers have a good experience
 </li>
 <li>
 Follow clear guidelines and use tools to help customers quickly and correctly
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 You
 
 speak and write clearly in both Arabic and English
 
 (B2 level or above in English)
 </li>
 <li>
 You&rsquo;re comfortable with
 
 rotational shifts
 
 and can work from the office
 </li>
 <li>
 You&rsquo;re
 
 helpful
 
 ,
 
 calm under pressure
 
 ,
 
 quick to learn
 
 , and
 
 take your work seriously
 
 .
 
 
 </li>
 </ul>
 </li>
 <li>
 
 What We&rsquo;re Not Looking For
 
 </li>
 <li>
 We don&rsquo;t want to oversell. This is
 
 real customer service work
 
 , it can be stressful, especially during busy hours. You need to be
 
 ready to handle difficult conversations
 
 ,
 
 follow processes carefully
 
 , and
 
 keep a good attitude
 
 even on tough days.
 
 
 
 
 
 </li>
 </ul>
 </li>
 </ul>
 
 Is This Role Right for You?
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 Base salary:
 
 18,000 EGP gross (around 13,320 EGP net)
 </li>
 <li>
 
 Language allowance:
 
 up to 7,000 EGP gross (around 4,250 EGP net) based on English &amp; Arabic level
 </li>
 <li>
 
 Performance bonus:
 
 up to 70% of your base salary
 </li>
 <li>
 
 Transportation Allowance:
 
 230 EGP per day
 </li>
 </ul>
 </li>
 <li>
 
 Top performers can earn
 
 up to 37,600 EGP gross (around 27,824 EGP net).
 
 
 Excluding: Transport allowance.
 
 <ul>
 <li>
 
 Paid training:
 
 3 weeks in the office
 </li>
 <li>
 
 Nesting period:
 
 3 weeks handling real customers cases
 
 while receiving close support
 
 </li>
 <li>
 
 Work location
 
 : The Greek Campus, Downtown Cairo
 
 
 </li>
 </ul>
 </li>
 </ul>
</div>

Customer Support Representative.

Digitize Flow

<div>
 
 We are looking for a high-performing Sales Account Manager to join our growing team. The ideal candidate will have a proven track record in B2B sales, ideally within the software / technology sector, and strong relationships with large enterprises.
 
 
 
 
 
 
 Company Description:
 
 Digitize Flow helps enterprise companies automate and optimize their operations using the Microsoft ecosystem, including Microsoft 365, SharePoint, Power Platform, Copilot, and Azure AI.
 
 
 
 
 
 
 Role Description:
 
 
 This is a full-time role for a Sales Account Manager (B2B Software) at Digitize Flow.
 
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage the full sales cycle: from prospecting and lead generation to closing deals.
 </li>
 <li>
 Conduct product demos and presentations to enterprise clients.
 </li>
 <li>
 Build and maintain strong client relationships with decision-makers in large organizations.
 </li>
 <li>
 Work closely with internal teams to ensure smooth delivery and client satisfaction.
 </li>
 <li>
 Follow up on contracts, implementation, and client payments.
 </li>
 <li>
 Achieve and exceed assigned sales targets.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Strong experience in B2B sales experience (preferably in software, SaaS, or technology solutions).
 </li>
 <li>
 Strong network of enterprise-level clients.
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills.
 </li>
 <li>
 Self-motivated, target-driven, and comfortable with remote work.
 </li>
 <li>
 Fluent in English (spoken and written).
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Hybrid &mdash; primarily remote, with flexible working hours.
 </li>
 <li>
 Exposure to cutting-edge digital solutions and enterprise clients.
 </li>
 <li>
 A dynamic, innovative, and supportive work environment.
 </li>
 </ul>
 
 🚀 If you are passionate about enterprise sales and want to grow with us, we&rsquo;d love to hear from you!
 
 
 
 
</div>

Sales Account Manager (B2B Software)

eClerx

<div>
 
 Job Description
 
 
 
 As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Answering incoming calls from customers in a professional and courteous manner.
 </li>
 <li>
 Listening actively to customers and asking probing questions to fully understand their needs and concerns.
 </li>
 <li>
 Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
 </li>
 <li>
 Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
 </li>
 <li>
 Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
 </li>
 <li>
 Meeting or exceeding individual and team sales targets.
 </li>
 <li>
 Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills in English.
 </li>
 <li>
 Previous experience in a customer service and sales role, preferably in a call center environment.
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively.
 </li>
 <li>
 Strong problem-solving skills and the ability to think on your feet.
 </li>
 <li>
 Comfortable working in a fast-paced environment.
 </li>
 <li>
 Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
 </li>
 <li>
 Familiarity with basic computer skills and knowledge of CRM systems.
 
 
 </li>
 </ul>
 Education:
 
 
 <ul>
 <li>
 Bachelor's degree in any field is preferred.
 
 
 </li>
 </ul>
 If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
</div>

Analyst

talabat

<div>
 Talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Role Summary
 
 
 
 
 As an Account Advisor &ndash; Content Quality, you own two of the most critical checkpoints in the partner onboarding journey. First, you ensure that every partner account is fully compliant before content work begins by validating legal documents, registrations, and regulatory requirements, with zero tolerance for gaps. Then, you act as the final approver of restaurant menu content submitted by outsourced teams, making sure everything a customer sees on the platform is accurate, on-brand, and ready to drive orders. You are both the compliance gate and the quality seal.
 
 
 
 
 What&rsquo;s On Your Plate?
 
 
 
 <ul>
 <li>
 Legal Document Validation: Review and verify all partner-submitted legal and commercial documents, including commercial registrations, tax certificates, and trade licences, to confirm authenticity, completeness, and compliance with local regulatory requirements.
 </li>
 <li>
 Compliance Gating: The mandatory compliance checkpoint in the onboarding funnel. No account advances to content creation or live activation without your sign-off on documentation.
 </li>
 <li>
 Document Accuracy Verification: Cross-reference submitted documents against partner account details (name, address, VAT number, etc.) to catch mismatches before they escalate into operational or legal issues.
 </li>
 <li>
 Regulatory Awareness: Stay current on local licensing and legal requirements across Talabat&rsquo;s markets to ensure validation criteria remain accurate and relevant.
 </li>
 <li>
 Final Menu Review &amp; Approval: Perform a thorough final-stage review of restaurant menu content submitted by outsourced teams. Approve accounts that meet quality standards or reject them with clear, actionable feedback when they fall short.
 </li>
 <li>
 Content Quality Assessment: Evaluate menu output across all dimensions: pricing accuracy, image quality, item descriptions, dietary and allergen tags, categorisation logic, and overall presentation consistency.
 </li>
 <li>
 Outsourced Team Output Oversight: Act as the internal quality checkpoint for content produced by outsourced teams. Identify recurring error patterns and escalate to the team leads and supervisors for SOP updates or targeted coaching.
 </li>
 <li>
 Brand &amp; Standards Compliance: Ensure all reviewed content adheres to Talabat&rsquo;s content style guide, imagery standards, and regional guidelines before any account is activated on the platform.
 </li>
 <li>
 Rejection &amp; Feedback Management: Communicate structured, specific rejection reasons to onboarding and sales teams &mdash; whether for missing documents or content gaps &mdash; enabling fast correction cycles and clean resubmissions.
 </li>
 <li>
 Data Integrity: Ensure that all partner metadata &mdash; including business details, location pins, delivery zones, and operating hours &mdash; is accurately captured and verified before sign-off.
 </li>
 <li>
 Stakeholder Support: Act as the subject matter expert for sales and account management teams on both documentation requirements and content presentation standards.
 </li>
 <li>
 Audit &amp; Calibration: Maintain organised records of validation and review outcomes to support internal audits. Participate in calibration sessions to ensure consistent quality standards across the team.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What Did We Order?
 
 
 
 <ul>
 <li>
 Graduate of Business or any related field.
 </li>
 <li>
 Experience: 1&ndash;2 years in quality control, compliance verification, content management, or a related field. Exposure to e-commerce, food-tech, or outsourced team environments is a strong advantage.
 </li>
 <li>
 Attention to Detail: The ability to spot an expired permit, a name mismatch on a legal document, or a mis labelled allergen on a 100-item menu and treat each with equal seriousness.
 </li>
 <li>
 Process Discipline: You follow structured checklists, apply consistent judgment, and flag deviations rather than work around them.
 </li>
 <li>
 Decisive Efficiency: Comfortable making approve/reject decisions confidently across high volumes without sacrificing accuracy.
 </li>
 <li>
 Language Proficiency: Strong command of English and Arabic (B2-C1)
 </li>
 <li>
 Software Skills: Proficiency in Google Workspace (Docs/Sheets) and experience with CRM or CMS tools such as Salesforce or internal Talabat systems.
 </li>
 <li>
 Communication: Clear, professional written communication to relay rejection reasons, whether compliance- or content-related, without ambiguity.
 </li>
 </ul>
</div>

Account Advisor - Content - Quality Check

DHL Express

<div>
 
 Role Purpose:
 
 
 
 Serve as DHL&rsquo;s on-site representative within a key customer&rsquo;s premises, ensuring smooth day-to-day operational support, strong customer experience, and effective coordination between the customer and DHL teams.
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Support &amp; Service Excellence
 
 
 
 
 <ul>
 <li>
 Act as a DHL ambassador at all times, providing professional, friendly, and solution-oriented support.
 </li>
 <li>
 Handle customer requests promptly and ensure a high level of service satisfaction.
 </li>
 <li>
 Maintain strong communication with the customer, addressing inquiries related to both import and export shipments.
 
 
 
 </li>
 </ul>
 
 Operational Coordination
 
 
 
 
 <ul>
 <li>
 Prepare and issue AWBs directly from the customer site.
 </li>
 <li>
 Track shipments proactively and provide the customer with accurate updates throughout the process.
 </li>
 <li>
 Coordinate closely with DHL Sales to protect, grow, and retain the business allocated to this key account.
 </li>
 <li>
 Support invoice follow-up by liaising between DHL Finance and the customer&rsquo;s finance team to ensure timely resolution.
 
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 
 <ul>
 <li>
 Work as part of the wider DHL team, contributing to tasks and initiatives such as mailshots and customer communication activities.
 </li>
 <li>
 Share customer insights and concerns with relevant internal departments to support continuous improvement.
 
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 
 <ul>
 <li>
 Proficient in English, Excel, Word, and email communication.
 </li>
 <li>
 Strong communication skills with a customer-oriented mindset.
 </li>
 <li>
 Organized, reliable, and able to manage multiple tasks efficiently.
 
 
 
 </li>
 </ul>
 
 Education &amp; Experience
 
 
 
 
 <ul>
 <li>
 University degree required.
 </li>
 <li>
 Logistics experience in a plus.
 </li>
 </ul>
</div>

In-House Logistics Coordinator

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