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b2b sales development representative - english Jobs in Cairo

call center representative (fresh graduates) Jobs in Cairo

call centre english account

<div>
 
 
 About the Company
 
 
 
 
 
 
 
 
 
 At TP we deliver excellent service and support. Every colleague commits to the following principles:
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Taking ownership.
 
 You hold the request or problem until it is resolved. We do not send people away to another (internal) desk.
 </li>
 <li>
 
 Unburdening colleagues.
 
 We do not say "no, this is not possible". We think along with them and explain how what they want can be achieved in a different way.
 </li>
 <li>
 
 Proactive communication.
 
 If we are not going to meet a deadline you hear it from us proactively, not after the fact.
 </li>
 </ul>
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 
 
 
 As a Senior CX Platform &amp; Conversational AI Engineer, you design, operate and continuously improve TP's CCaaS and conversational AI capabilities. You ensure that Genesys Cloud, IVR, routing, chat, messaging, voice, integrations and AI-supported customer journeys improve agent productivity, customer experience and account outcomes. The role combines hands-on CCaaS engineering with conversational AI, prompt lifecycle management, ITIL discipline and measurable CX improvement. You treat prompts, bot flows and agent-assist configurations as production artefacts that are versioned, tested, monitored and changed under control. The role contributes directly to business outcomes such as AHT, FCR, containment, CSAT, agent productivity and cost-to-serve, while ensuring platform reliability, secure data handling and operational continuity. You report to the IT Director and work closely with IT Engineering &amp; Development, Service Management, Operations, Business Service &amp; AI Demand Partners and relevant vendors.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Owning the technical lifecycle and operational quality of Genesys Cloud / PureCloud capabilities within the assigned scope.
 </li>
 <li>
 Designing, configuring, operating and improving Genesys Cloud / PureCloud and related CCaaS components.
 </li>
 <li>
 Building and optimising IVR, ACD, chat, SMS/messaging, email routing and channel-spanning customer journeys.
 </li>
 <li>
 Supporting SIP trunks, telephony integration, voice quality, call routing and incident resolution.
 </li>
 <li>
 Integrating CCaaS platforms with CRM, ServiceNow, knowledge bases, agent desktop tools, reporting and conversational AI services.
 </li>
 <li>
 Designing and improving bot flows, intent models, fallback handling, escalation logic and containment optimisation.
 </li>
 <li>
 Supporting LLM-driven summarisation, suggested responses, next-best-action and knowledge retrieval at the point of need (agent assist).
 </li>
 <li>
 Ensuring that AI-supported customer journeys and agent-assist capabilities are designed with appropriate human-in-the-loop, privacy and quality controls.
 </li>
 <li>
 Designing, testing, versioning, monitoring and retiring prompts as production artefacts under change control.
 </li>
 <li>
 Defining and executing test scenarios, regression checks and go-live validation for CX-critical changes.
 </li>
 <li>
 Working with Business Service &amp; AI Demand Partners and Operations stakeholders to translate business and client requirements into measurable CX platform improvements.
 </li>
 <li>
 Supporting and shaping the convergence between CCaaS capabilities and conversational AI within the CX domain.
 </li>
 <li>
 Supporting vendor coordination for Genesys, telephony, conversational AI and integration-related topics.
 </li>
 <li>
 Applying ITIL incident, problem, change and release practices to CX-critical services.
 </li>
 <li>
 Maintaining flow documentation, prompt documentation, runbooks, test scenarios and support guidance.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 <ul>
 <li>
 At minimum a demonstrable bachelor-level working and thinking ability in IT, engineering, telecommunications, computer science or a related ICT discipline, or equivalent experience.
 </li>
 <li>
 Genesys Cloud certification preferred.
 </li>
 <li>
 ITIL Foundation desirable; practical ITIL experience required.
 </li>
 <li>
 Conversational AI, bot design, prompt engineering or CX automation certification is desirable.
 </li>
 <li>
 Working knowledge of SIP / VoIP, REST APIs, contact-centre fundamentals and omnichannel service delivery is required.
 </li>
 <li>
 Minimum 5 years of experience in CCaaS, contact center technology, telephony or CX platform engineering.
 </li>
 <li>
 Strong hands-on experience with Genesys Cloud / PureCloud, including routing, queues, flows, IVR and platform administration.
 </li>
 <li>
 Working knowledge of SIP, VoIP, trunking, voice quality and telephony troubleshooting.
 </li>
 <li>
 Experience with REST APIs, JSON, webhooks and integration patterns.
 </li>
 <li>
 Experience with ServiceNow ITSM processes required; ServiceNow integration / API experience desirable.
 </li>
 <li>
 Experience with conversational AI, bot flows, intent models, prompt design or agent assist is strongly desirable.
 </li>
 <li>
 Working knowledge of ITIL incident, problem, change and release practices.
 </li>
 <li>
 Strong documentation discipline: flow documentation, prompt documentation, runbooks, test scenarios and operational handover.
 </li>
 <li>
 Ability to work independently in an international remote or hybrid team.
 </li>
 <li>
 English C1 required.
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Hands-on Genesys Cloud / PureCloud experience.
 </li>
 <li>
 Strong understanding of IVR, ACD, routing, queues and omnichannel flows.
 </li>
 <li>
 Working knowledge of SIP / VoIP / trunking and voice troubleshooting.
 </li>
 <li>
 Experience with REST APIs, JSON and integration patterns.
 </li>
 <li>
 ITIL incident, problem and change management awareness.
 </li>
 <li>
 ServiceNow ITSM awareness.
 </li>
 <li>
 Strong documentation discipline.
 </li>
 <li>
 English C1.
 </li>
 <li>
 Ability to work independently in an international remote / hybrid environment.
 </li>
 <li>
 Basic conversational AI and prompt engineering awareness, or demonstrable willingness and ability to learn quickly.
 </li>
 </ul>
 
 
 
 
 
 
 
 Preferred Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Advanced conversational AI design.
 </li>
 <li>
 Prompt lifecycle management.
 </li>
 <li>
 Agent assist design and evaluation.
 </li>
 <li>
 Bot analytics and containment optimisation.
 </li>
 <li>
 Genesys advanced integrations.
 </li>
 <li>
 AI ethics and data compliance in customer interaction environments.
 </li>
 <li>
 Customer journey analytics.
 </li>
 <li>
 ServiceNow API integration.
 </li>
 <li>
 Vendor management and advanced stakeholder communication.
 </li>
 </ul>
 
 
</div>

Senior Full Stack & AI Solutions Developer

Vodafone

<div>
 
 Join Us
 
 
 
 We are looking for graduates to kick start their career as &lsquo;Customer Care Advisors&rsquo; at Vodafone Egypt by learning from the best in the field and the # 1 Telecommunications operator in Egypt.
 
 
 You will be starting off as Vodafone staff since day one with all the special benefits that come with it, also you will get the right exposure and experience needed for you to grow professionally and develop your career path.
 
 
 Apply now and join what is more than just a job!
 
 
 
 Location:
 
 Cairo- Zahraa El Maadi
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 Acts as a first point of contact with Customers to support in any inquiries
 </li>
 <li>
 Manage large amounts of inbound and outbound calls in a timely manner
 </li>
 <li>
 Follow communication &ldquo;scripts&rdquo; when handling different topics
 </li>
 <li>
 Identify customers&rsquo; needs, clarify information, research every issue and provide solutions and/or alternatives
 </li>
 <li>
 Seize opportunities to upsell products when they arise
 </li>
 <li>
 Build sustainable relationships and engage customers by taking the extra mile
 </li>
 <li>
 Keep records of all conversations in our call center database in a comprehensible way
 </li>
 <li>
 Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Good Communication Skills
 </li>
 <li>
 Excellent Command of the English language
 </li>
 <li>
 Strong Commitment and Dedication
 </li>
 <li>
 Age: Maximum 30 years
 </li>
 <li>
 Only graduated with bachelor&rsquo;s degree
 </li>
 <li>
 Accounts to be hired: Consumer, Corporate Account and Internet Call Center (Technical Account)
 </li>
 <li>
 It is also a Plus if you have:
 </li>
 <li>
 Previous Experience in Customer Care
 </li>
 <li>
 Previous Experience in Mobile Internet and/ or ADSL support
 </li>
 <li>
 CCNA certification
 
 
 
 </li>
 </ul>
 
 Not a perfect fit?
 
 
 
 Worried that you don&rsquo;t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
 
 
 
 What's In It For You
 
 
 
 
 Who we are
 
 
 
 We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
 
 
 Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
 
 
 If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
 
 
 Together we can.
</div>

Vodafone Egypt- Customer Care Advisor

adidas

<div>
 
 Purpose &amp; Overall Relevance For The Organisation
 
 
 
 The DC manager assume the responsibility for the management of the inbound product flow of adidas from suppliers until stocks are booked in addition to the management &amp; execution of the DC Operations and order book for customers by coordinating/matching supply and demand within the supply chain and ensuring orders are fulfilled on time &amp; in full.
 
 
 Managing and coaching the entire Inbound and DC team in Egypt and building strong cross functional relations within SCM functions and other stakeholders, with a focus on the Retail, Wholesale, eCom, and Finance teams.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Accountable for accurate and timely inbound product flow management of adidas product.
 </li>
 <li>
 Responsible for continuous streamlining of Inbound process and adhering to standards, policies, customs regulations &amp; controls.
 </li>
 <li>
 Operational management of the distribution center and transportation operations for both B2B &amp; B2C in Egypt.
 </li>
 <li>
 Coordinating internally with Logistics Provider to ensure excellent warehouse management and on-time delivery.
 </li>
 <li>
 Coordinate the release of themes &amp; campaigns with marketing/retail and ensure on time deliveries to the markets.
 </li>
 <li>
 Establish reporting criteria within the scope of Inbound &amp; DC Ops status and ensure reports are published as per the timelines.
 </li>
 <li>
 Support negotiations with 3PL and Transporters and initiate tender for contract renewals.
 </li>
 <li>
 Prepare with full diligence all related documents (invoices, packing lists, COO, &hellip; etc.) for Inbound and Outbound shipments to ensure accurate payment of customs duties and efficient clearance.
 </li>
 <li>
 Support the overall operations team by taking lead in timely submission of Global KPIs, inventory management.
 </li>
 <li>
 Coaching and managing of Egypt Inbound and DC operations team.
 </li>
 <li>
 Responsible for managing entire supply chain budget for Egypt - timely monitoring, and leading efficiency initiatives.
 </li>
 <li>
 Actively participate / lead SCM transformation initiatives like ecommerce capabilities, automation, DC network strategy, supply chain excellence etc.
 </li>
 <li>
 Continuously identify areas of improvement in supply chain operations which bring in efficiency or improve customer experience.
 </li>
 <li>
 Work cross-functionally with field operations and other functions to drive influence in capacity planning and management.
 </li>
 <li>
 Actively participate / lead SCM transformation initiatives like ecommerce capabilities, automation, DC network strategy, supply chain excellence etc.
 </li>
 <li>
 Collaborating with SCM cluster head, understanding the forecasted volumes and priorities, organizing and motivating all distribution center staff to achieve delivery of all customers&rsquo; orders on time.
 </li>
 <li>
 Preparing ad-hoc analysis, reports and new projects.
 </li>
 <li>
 Measures forwarder&rsquo;s performance on a regular basis and communicate to concerned parties for analysis and improvement recommendations.
 </li>
 <li>
 Responsible for local/Global 3PL account management and coordination from volume allocation, formulation and maintenance of processes, policies, contracts and standard operating procedures (SOP).
 </li>
 <li>
 Ensures that adidas follows all the local market requirements.
 
 
 </li>
 </ul>
 
 Key Relationships
 
 
 
 <ul>
 <li>
 Global: Yes
 </li>
 <li>
 Regional: Yes
 </li>
 <li>
 Local:
 </li>
 <ul>
 <li>
 Retail, Ecommerce, DPC and Wholesale business teams
 </li>
 <li>
 Finance
 </li>
 <li>
 3 PL &ndash; Freight forwards, Customs brokers, DC, and last mile service provider.
 
 </li>
 </ul>
 </ul>
 
 Skills And Experience Required
 
 
 
 <ul>
 <li>
 University degree in Management, Business, or Engineering. Logistics, Supply chain preferred and Post Graduation is a plus.
 </li>
 <li>
 IT Skills &ndash; Advanced in MS Office (primarily Excel, PowerPoint); Power Bi and SAP experience preferred.
 </li>
 <li>
 Min. 6 years of overall work experience in Logistics &amp; Distribution Centre, preferably Apparel/Footwear and Retail/Ecom vertical
 </li>
 <li>
 Management experience for at least 2 years.
 </li>
 <li>
 University degree in Management. Logistics, Supply chain preferred and Post Graduation is a plus.
 </li>
 <li>
 Ability to manage a multi-faceted team in an operations environment, with an understanding of unified commerce principles.
 </li>
 <li>
 Strong track-record of problem-solving, including structuring problems, performing detailed analysis, and developing/implementing recommendations.
 
 
 </li>
 </ul>
 adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
</div>

Manager Distribution Center Operations

Nextcare

<div>
 Precertification officer provides quality service to clients, promptly and effectively assesses and process claims and approval according to operations set standards.
 
 
 
 
 Key Responsibilities
 
 /What You Do
 
 
 
 <ul>
 <li>
 Assesses approval of medical approvals as well as policy use.
 </li>
 <li>
 Checks particular treatment plan is necessary for the patient.
 </li>
 <li>
 Inputs verbal and written claims approvals regularly.
 </li>
 <li>
 Decides approvals as per policy conditions.
 </li>
 <li>
 Assess high cost claims and provide decision on high cost and complicated cases.
 </li>
 <li>
 Provides clear feedback on queries from call Centre team.
 </li>
 <li>
 Provides clients an understanding of any declined medical claims.
 </li>
 <li>
 Coordinates work flow &amp; meet deadlines.
 </li>
 <li>
 Evaluates claims with regards to eligibility.
 </li>
 <li>
 AI READINESS Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
 
 
 </li>
 </ul>
 
 Key Requirements/What You Bring
 
 
 
 <ul>
 <li>
 Bachelor's of Pharmacy.
 </li>
 <li>
 2+ years Medical Practical Experience (reputable insurance provider, broker or a TPA experience a plus).
 </li>
 <li>
 Legally permitted to work in the country of operations.
 </li>
 <li>
 Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
 
 
 </li>
 </ul>
 
 How We Hire
 
 
 
 
 
 Agency Statement
 
 Allianz Partners does not accept unsolicited CV&rsquo;s or approaches from agencies. We only work with partners on our approved supplier list, under
 
 
 contract. Any unsolicited submission will not be considered
 
 
 
 
 Key Benefits/What We Offer
 
 
 
 Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners&rsquo; businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care.
 
 
 At Allianz Partners, Artificial Intelligence (AI) is transforming service delivery and innovation. By leveraging Business Intelligence and Data Analytics, we enhance strategic decision-making and customer experiences. Our commitment to Ethical AI ensures responsible deployment, maintaining data integrity and trust. Conversational AI improves communication, while Emerging Technologies and Generative AI drive industry leadership and new opportunities. With robust Information Security Management, we protect sensitive information, ensuring compliance and security. Embrace the future of AI with Allianz Partners, where possibilities become realities.
 
 
 Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
 
 
 At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
 
 
 We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
 
 
 Great to have you on board.
 
 Let's care for tomorrow.
 
 
 Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz&lsquo; company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.
</div>

Precertification Officer - Pharmacist 1

RAPP

<div>
 RAPP Dubai is looking for a Community Manager (Executive) to join our award-winning Experience Strategy team.
 
 
 
 Who We Are
 
 
 
 We are RAPP &ndash; world leaders in activating growth with precision and empathy at scale.
 
 
 As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual&rsquo;s needs, beliefs, behaviors, and aspirations.
 
 
 We foster an inclusive workplace that emphasizes personal well-being.
 
 
 
 How We Do It
 
 
 
 At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.
 
 
 Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it &ndash; ensuring we&rsquo;re able to activate authentic customer connections for our clients.
 
 
 Part of Omnicom&rsquo;s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.
 
 
 
 Your Role
 
 
 
 RAPP MENA is seeking a
 
 Community Manager (Executive)
 
 to support day-to-day community management and social customer support across multiple social platforms for a large enterprise account. The role is responsible for managing high-volume brand interactions, supporting always-on and campaign activity, and delivering timely, on-brand responses aligned with agreed SLAs, governance, and client standards.
 
 
 This role requires
 
 bilingual communication skills (Arabic &amp; English)
 
 and the ability to operate within a structured, SLA-driven environment.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 Manage daily community engagement and social customer support across assigned platforms
 </li>
 <li>
 Respond to comments, direct messages, and customer queries in line with agreed SLAs, tone of voice, and escalation protocols
 </li>
 <li>
 Moderate conversations, identify risks, complaints, or sensitive issues, and escalate where required
 </li>
 <li>
 Support always-on social activity and campaign launches with timely, real-time engagement
 </li>
 <li>
 Coordinate with internal social, content, and account teams to resolve customer issues
 </li>
 <li>
 Track recurring questions, sentiment, and emerging community trends, sharing insights with relevant teams
 </li>
 <li>
 Follow defined governance processes, approval workflows, and platform best practices
 </li>
 <li>
 Ensure consistent quality, accuracy, and responsiveness across all community interactions
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 1&ndash;3 years&rsquo; experience in community management, social media, or social customer support roles
 </li>
 <li>
 Experience supporting enterprise or high-volume accounts
 </li>
 <li>
 Strong understanding of major social platforms and customer engagement best practices
 </li>
 <li>
 Written communication skills (Arabic required; English essential)
 </li>
 <li>
 Comfortable managing customer-facing interactions in a structured, process-driven environment
 </li>
 <li>
 Organized, reliable, and able to work independently within defined SLAs and workflows
 </li>
 <li>
 Hands-on experience using community management, moderation, or social support tools (e.g. Sprinklr, Sprout Social, Emplify, or similar platforms)
 </li>
 <li>
 Ability to adapt quickly to new tools and reporting workflows used by the agency or client
 
 
 </li>
 </ul>
 
 Our Hybrid Work Model
 
 
 
 RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.
 
 
 
 NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
 
</div>

Community Manager (Executive)

Talaat Moustafa Group

<div>
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Sales Negotiation:
 
 Effectively sell TMG&rsquo;s properties through comprehensive negotiation strategies.
 </li>
 <li>
 
 Relationship Management:
 
 Cultivate and maintain positive business relationships with customers to enhance rapport and trust.
 </li>
 <li>
 
 Lead Generation:
 
 Proactively reach out to potential customers through referrals and networking.
 </li>
 <li>
 
 Target Achievement:
 
 Meet and exceed agreed-upon sales targets and deadlines.
 </li>
 <li>
 
 Team Collaboration:
 
 Coordinate efforts with team members and other departments to maximize results.
 </li>
 <li>
 
 Market Insights:
 
 Provide reports on customer needs, competitive activities, and potential opportunities for new products/services to the direct manager.
 </li>
 <li>
 
 Market Awareness:
 
 Stay informed about current sales market trends, best practices, and promotional strategies.
 </li>
 <li>
 
 Order Management:
 
 Process customer orders by referencing price lists and product literature, and direct customers to appropriate departments to facilitate the sales process.
 </li>
 <li>
 
 Reporting:
 
 Maintain accurate reports, including daily call logs, weekly targeted plans, and monthly performance results.
 </li>
 <li>
 
 Issue Resolution:
 
 Address customer complaints by investigating issues, developing solutions, and preparing reports with recommendations for the direct manager.
 </li>
 <li>
 
 Team Contribution:
 
 Collaborate with colleagues to achieve collective goals and results.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Management, Marketing, or a related field.
 </li>
 <li>
 Minimum of 5 years of progressive experience in real estate sales.
 </li>
 <li>
 Excellent command of English; proficiency in additional languages is a plus.
 </li>
 <li>
 Strong communication skills and a proven ability to work effectively in a team.
 </li>
 <li>
 Willingness to work from alternate locations as needed.
 </li>
 <li>
 Commitment to delivering exceptional customer service.
 </li>
 <li>
 Ability to thrive in a fast-paced, dynamic environment.
 </li>
 <li>
 Results-oriented mindset with a focus on achieving goals.
 </li>
 </ul>
</div>

Senior Property Consultant

DHL Express

<div>
 
 Role Purpose:
 
 
 
 Serve as DHL&rsquo;s on-site representative within a key customer&rsquo;s premises, ensuring smooth day-to-day operational support, strong customer experience, and effective coordination between the customer and DHL teams.
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Support &amp; Service Excellence
 
 
 
 
 <ul>
 <li>
 Act as a DHL ambassador at all times, providing professional, friendly, and solution-oriented support.
 </li>
 <li>
 Handle customer requests promptly and ensure a high level of service satisfaction.
 </li>
 <li>
 Maintain strong communication with the customer, addressing inquiries related to both import and export shipments.
 
 
 
 </li>
 </ul>
 
 Operational Coordination
 
 
 
 
 <ul>
 <li>
 Prepare and issue AWBs directly from the customer site.
 </li>
 <li>
 Track shipments proactively and provide the customer with accurate updates throughout the process.
 </li>
 <li>
 Coordinate closely with DHL Sales to protect, grow, and retain the business allocated to this key account.
 </li>
 <li>
 Support invoice follow-up by liaising between DHL Finance and the customer&rsquo;s finance team to ensure timely resolution.
 
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 
 <ul>
 <li>
 Work as part of the wider DHL team, contributing to tasks and initiatives such as mailshots and customer communication activities.
 </li>
 <li>
 Share customer insights and concerns with relevant internal departments to support continuous improvement.
 
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 
 <ul>
 <li>
 Proficient in English, Excel, Word, and email communication.
 </li>
 <li>
 Strong communication skills with a customer-oriented mindset.
 </li>
 <li>
 Organized, reliable, and able to manage multiple tasks efficiently.
 
 
 
 </li>
 </ul>
 
 Education &amp; Experience
 
 
 
 
 <ul>
 <li>
 University degree required.
 </li>
 <li>
 Logistics experience in a plus.
 </li>
 </ul>
</div>

In-House Logistics Coordinator

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