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call centre english account

INTELCIA

<div>
 
 
 Company Description
 
 
 
 Intelcia is a global leader in outsourcing with over 20 years of expertise, offering tailored services that meet international standards. Focusing on simplifying business challenges, Intelcia provides four main solutions: Multichannel CX Solutions, Business Processes, IT Solutions, and Innovative &amp; Consulting Solutions. With a presence across Europe, Africa, the Indian Ocean, North America, Latin America, and the Caribbean, the company operates in 85 centers and employs over 35,000 professionals worldwide. Intelcia is driven by its ambition to be among the top 10 global outsourcing leaders, targeting &euro;1.5 billion in revenue by 2025.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role based in Cairo, Egypt, for a Customer Service Representative (English Account). In this role, you will handle customer inquiries via calls or other channels, ensure a high level of customer satisfaction, and provide effective and timely solutions to customer concerns. You will be responsible for maintaining professional communication standards and delivering exceptional customer experiences.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Proficiency in Customer Support and Customer Service
 </li>
 <li>
 Strong focus on Customer Satisfaction and Customer Experience
 </li>
 <li>
 Excellent Phone Etiquette and verbal communication skills
 </li>
 <li>
 Ability to work effectively in a team and manage customer interactions with professionalism
 </li>
 <li>
 Problem-solving skills and a customer-centric approach
 </li>
 <li>
 Fluency in English, both written and spoken
 </li>
 <li>
 Previous experience in a customer service role, particularly in outsourcing, is an advantage
 </li>
 <li>
 High school diploma or equivalent; advanced education or certifications are a plus
 </li>
 <li>
 Flexibility with night &amp; overnight shifts is a must
 </li>
 <li>
 Fluency in English is a MUST B2/C1 (Native or Bilingual)
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 
 
 &bull; Very attractive package!
 
 
 
 
 &bull; Fully paid training
 
 
 
 
 &bull; Social &amp; medical insurance
 
 
 
 
 &bull; Transportation is provided (Door to Door for Ladies)
 
 
 
 
 &bull; Guaranteed Career Path!
 
 
</div>

Call Centre | English Account

Beyond Menu

<div>
 
 
 About Beyond Menu
 
 
 
 BeyondMenu helps 15,000 independent restaurants win with digital hospitality &mdash; SEO, online ordering, guest engagement, retention, and revenue-driving tools built specifically for owner-operators. We&rsquo;re a leading revenue partner for independent restaurants in the US.
 
 
 
 
 
 We&rsquo;re profitable, growing fast, and building a world-class sales team in Cairo.
 
 
 
 
 
 
 Why This Role
 
 
 
 
 Earn in US dollars.
 
 &nbsp;$1,100/month guaranteed from day one during training &mdash; and it only goes up from there. Our ramped reps earn $1,500&hellip; $2,000&hellip; $2,500&hellip; $3,000 and beyond. Commissions are uncapped. That&rsquo;s 10x the national average salary, in a currency that holds its value.
 
 
 
 
 
 
 Work from home.
 
 &nbsp;No commute, no office politics. You, your headset, and your numbers.
 
 
 
 
 
 
 Built for students and recent grads.
 
 &nbsp;Our shift aligns with US Eastern business hours &mdash; typically 3:00 PM &ndash; 12:00 AM Cairo time, with flexibility to shift schedules later depending on business needs &mdash; which means you can attend university during the day and build a real career in the evening. No prior sales experience required &mdash; we provide comprehensive training. What we&rsquo;re looking for is fluent English, competitive drive, and the discipline to show up every day.
 
 
 
 
 
 
 Already have sales experience?
 
 &nbsp;Even better. Experienced BDRs and SDRs ramp faster and earn more. If you&rsquo;ve carried a target at Raya, Xceed, Teleperformance, or any outbound operation, you know the game &mdash; we just pay better.
 
 
 
 
 
 
 The Role
 
 
 
 You&rsquo;ll call American restaurant owners, create urgency around BeyondMenu&rsquo;s platform, and book qualified meetings for our Account Executives. This is high-volume cold outbound &mdash; 150&ndash;300 calls per day, most ending in rejection, some ending in wins that pay your commission.
 
 
 
 
 
 This is a phone-first role. You&rsquo;ll prospect, cold call, handle objections, control conversations, and earn decision-maker attention &mdash; daily.
 
 
 
 
 
 
 What You'll Do
 
 
 <ul>
 <li>
 Cold call restaurant owners across the US to generate qualified meetings for Account Executives
 </li>
 <li>
 Run high-volume outbound prospecting &mdash; calls, follow-ups, tasks
 </li>
 <li>
 Position value quickly and confidently in fast-paced conversations
 </li>
 <li>
 Handle objections and earn commitment from busy decision-makers
 </li>
 <li>
 Maintain clean activity, notes, and outcomes in Salesforce
 </li>
 <li>
 Hit daily execution standards for dials, talk time, connects, and meetings set
 </li>
 <li>
 Improve continuously through structured call coaching, QA, and performance feedback
 </li>
 </ul>
 
 
 
 
 
 Who Thrives Here
 
 
 <ul>
 <li>
 You&rsquo;re competitive &mdash; you want a leaderboard and you want to be at the top of it
 </li>
 <li>
 You&rsquo;re comfortable with rejection and pressure &mdash; it fuels you, it doesn&rsquo;t drain you
 </li>
 <li>
 You want to build real sales skill: objection handling, control, closing for next steps
 </li>
 <li>
 You track your numbers and take pride in performance
 </li>
 <li>
 You bring energy, urgency, and coachability every shift
 </li>
 <li>
 You want a clear path to Account Executive or Team Lead &mdash; top performers have been promoted within 6 months
 </li>
 </ul>
 
 
 
 
 
 Preferred Background
 
 
 <ul>
 <li>
 SDR/BDR experience OR high-drive entry-level talent &mdash; both welcome
 </li>
 <li>
 Experience in outbound, call-center, SMB, or high-velocity sales is a plus
 </li>
 <li>
 Restaurant, hospitality, or local business exposure is helpful &mdash; not required
 </li>
 <li>
 Currently enrolled university students are encouraged to apply
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 
 $750 USD/month base + uncapped commission&nbsp;&mdash;&nbsp;$1,100/month guaranteed during training.
 
 &nbsp;After training,&nbsp;baseline expectation is
 
 $1,500/month
 
 , but top performers earn more than $3,000/month
 </li>
 <li>
 
 Paid in US dollars
 
 &nbsp;&mdash; deposited monthly, currency-protected
 </li>
 <li>
 
 Fully remote
 
 &nbsp;&mdash; work from anywhere in Cairo
 </li>
 <li>
 
 Comprehensive sales training
 
 &nbsp;&mdash; structured daily call coaching, live QA, real-time scorecards and performance feedback
 </li>
 <li>
 
 Career progression
 
 &nbsp;&mdash; fast track to Account Executive or Team Lead roles for top performers
 </li>
 <li>
 
 Compatible with university schedules
 
 &nbsp;&mdash; US Eastern business hours (typically 3:00 PM &ndash; 12:00 AM Cairo time, with flexibility to shift schedules later depending on business needs) lets you study during the day and earn at night
 </li>
 </ul>
 
 
 
 
 
 $1,100 - $3,000 a month
 
 
 
 $750 USD/month base salary + uncapped performance commission.&nbsp;During your training ramp period, you receive a guaranteed supplemental commission on top of your base &mdash; meaning you earn at least $1,100 USD/month&nbsp;from day one, even before you close your first deal. After training,&nbsp;the baseline expectation is $1,500/month, but top performers earn more than $3,000/month.&nbsp;Commissions are uncapped. All compensation is paid in US dollars.
 
 
 
 
 
 Ready to earn in dollars and build a real sales career?
 
 Apply now
 
 &mdash; we&rsquo;re hiring on a rolling basis and moving fast. Current university students are encouraged to apply.
 
</div>

Sales Representative — Remote, USD Pay, US Eastern Hours

HSBC

<div>
 
 Why join us
 
 
 
 To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA&rsquo;s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development). Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.
 </li>
 <li>
 Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.
 </li>
 <li>
 Demonstrate a sound knowledge of the payment industry and its associated processes and systems.
 </li>
 <li>
 Receive/make calls/Emails from/to customers (internal/ external)
 </li>
 <li>
 Act effectively on all customer feedback.
 </li>
 <li>
 Complaints handling - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customer and to manage and solve end to end complaint process. (Logging, Investigation, Resolution)
 </li>
 <li>
 Responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP.
 </li>
 <li>
 Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Fluent in English and French is a must
 </li>
 <li>
 Previous Experience in customer facing roles
 </li>
 <li>
 Exceptional Client focus and orientation
 </li>
 <li>
 Interpersonal, verbal and written communication skills.
 </li>
 <li>
 Ability to communicate efficiently with local and global teams
 </li>
 <li>
 Excellent organizational and time management skills
 </li>
 <li>
 Ability to multi-task, depending on the criticality of the tasks.
 </li>
 <li>
 Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.
 
 
 </li>
 </ul>
 
 What additional skills will be good to have?
 
 
 
 <ul>
 <li>
 Experience and proficiency with web-based technologies.
 </li>
 <li>
 Position requires technical knowledge where GPS experience is asset.
 </li>
 <li>
 MS office.
 </li>
 <li>
 MI and Reporting/ Real time management.
 </li>
 </ul>
</div>

Client Service Specialist - FR is a must

Faze 3 Consulting

<div>
 
 About Our Client
 
 
 Our client is an established management consulting firm working with government, financial services, and enterprise clients across the GCC and wider MENA region. Their identity will be disclosed at first contact from Faze 3.
 
 
 
 
 
 The Team You'd Be Joining
 
 
 A rapidly growing, ambitious AI engineering team being built from the ground up to design and ship the AI products at the centre of the client&rsquo;s consulting work. As an early hire in this build, you will help shape both the technical foundations and the engineering culture of the function.
 
 
 
 
 
 The Role
 
 
 This role bridges classical machine learning and modern LLM-based systems. You will build production ML models (regression, classification, time-series, anomaly detection) alongside hybrid architectures combining retrieval-augmented generation, ML scoring, and rules-based logic. You will own the evaluation frameworks that keep applied AI honest in production: precision, recall, hypothesis testing, model diagnostics, drift detection.
 
 
 This is a hands-on practitioner role, not research. The team ships into live client engagements against measured precision, recall, latency, and cost targets.
 
 
 
 
 
 Mandatory Requirements
 
 
 
 Education.
 
 Bachelor&rsquo;s in Computer Science (or very similar/related) OR Bachelor&rsquo;s in Statistics (or very similar/related) from a Tier 1 / Tier 2 university. Master&rsquo;s preferred. &ldquo;Very similar/related&rdquo; includes Software Engineering, Mathematics, Data Science, Physics, Applied Statistics, Information Systems, Econometrics, and similar substantively quantitative disciplines.
 
 
 
 
 
 
 Experience.
 
 5&ndash;10 years in applied ML / AI engineering, with at least 3 years building ML models that ran in production.
 
 
 
 
 
 
 Essential Skills:
 
 
 <ul>
 <li>
 Strong Python
 </li>
 <li>
 NumPy
 </li>
 <li>
 pandas
 </li>
 <li>
 scikit-learn
 </li>
 <li>
 production ML pipelines
 </li>
 <li>
 SQL
 </li>
 <li>
 working comfort with the LLM and RAG interplay.
 </li>
 </ul>
 
 
 
 
 
 Statistical rigour.
 
 Working fluency with hypothesis testing (t-tests, z-tests, chi-square), time-series and stationarity diagnostics (AD, JB, ARCH, ADF, KPSS), and model diagnostics (AIC, BIC, log-likelihood).
 
 
 
 
 
 
 Conditional certification.
 
 If your degree is in Statistics (or very similar/related), the role requires either the Stanford Machine Learning Specialization OR the IBM Python for Data Science and AI certification. For CS-pathway candidates, these are good-to-have.
 
 
 
 
 
 
 Languages.
 
 Proficiency in English is required.
 
 
 
 
 
 Desirable Skills
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Time-series modelling depth &mdash; ARIMA family, Prophet, deep-learning sequence models.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;PyTorch or TensorFlow at working level.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;MLflow or equivalent experiment tracking in production use.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Embeddings, vector search, and reranking experience.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;XGBoost, LightGBM, or CART model fluency.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Drift detection, shadow evaluation, or A/B test design experience.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A live GitHub or portfolio with original ML work.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Arabic language capability.
 
 
 
 
 
 How to Apply
 
 
 You will need your CV and a 300-word narrative describing one ML model you took from concept to production &mdash; problem, approach, evaluation, deployment, and measurable impact. A GitHub or portfolio link is welcomed but optional.
 
</div>

Applied ML and AI Engineer

Procter & Gamble

<div>
 
 Job Location
 
 
 
 CAIRO BUSINESS OFFICE
 
 
 
 Job Description
 
 
 
 
 About the Role:
 
 
 
 Did you know that at P&amp;G we consider the Supply Network Operations (SNO) as the engine that accelerates value creation?
 
 
 Getting thousands of different products onto the shelves in our customer's stores in the right quantities with precise quality in a very good time manner really does present a new challenge every single day.
 
 
 P&amp;G&rsquo;s Supply Network Operations (SNO) organization is there to meet these challenges: Forecasting customer demand, Handling the information flows from orders, shipments and invoices and leading the physical distribution process from Distribution Centre to the customer&rsquo;s shelf.
 
 
 By joining us in supply chain, you can help us develop highly sophisticated, more integrated approaches, taking advantage of the latest advancements in digitized plant and connected, smart technology. Our aim is to ignite your potential and equip you to enhance the efficiency and sustainability of our supply chain operation.
 
 
 
 Your Role Specialty Areas:
 
 
 
 Forecasting customer demand, owning and executing production and planning; working with the information flow for the entire supply chain and being responsible for the physical flow process from suppliers through production plants and distribution centers to the customer's shelf.
 
 
 All these missions require strong multi-functional work, which means that you'll work with other functions both internally and externally and you will be responsible to make sure that we have the right product at the right place with the right cost.
 
 
 Are you ready to take the challenge? We invite you to join us!
 
 
 
 Job Qualifications
 
 
 
 
 What we are looking for:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in one of below majors with max. 0-3 years of relevant experience:
 
 
 </li>
 </ul>
 (
 
 
 Engineering, Actuarial Sciences, Computer Science, Data Science, Mathematics (Statistics &amp; Data Analysis)
 
 
 
 
 <ul>
 <li>
 Fluent Spoken and written command of English language.
 </li>
 <li>
 Strong Leadership skills, preferably including Leading/Managing/Mentoring Others experience
 </li>
 <li>
 Strong Logical and analytical thinking;
 </li>
 <li>
 Ability to collaborate effectively within a multifunctional environment
 </li>
 <li>
 Problem solving skills through innovation and creativity
 
 
 </li>
 </ul>
 
 Good to have:
 
 
 
 <ul>
 <li>
 Solution oriented approach.
 </li>
 <li>
 Conflicts resolution skills
 </li>
 <li>
 Project management skills
 </li>
 <li>
 Programming/Algorithms Knowledge
 </li>
 <li>
 Supply Chain Knowledge
 
 
 </li>
 </ul>
 
 ABOUT US
 
 
 
 We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Neurobion, Sangobion, Vicks, Always&reg;, Ariel&reg;, Gillette&reg;, Head &amp; Shoulders&reg;, Herbal Essences&reg;, Oral-B&reg;, Pampers&reg;, Pantene&reg;, Tampax&reg; and more. Our community includes operations in approximately 70 countries worldwide.
 
 
 Visit http://www.pg.com to know more.
 
 
 We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.
 
 
 
 Job Schedule
 
 
 
 Full time
 
 
 
 Job Number
 
 
 
 R000147336
 
 
 
 Job Segmentation
 
 
 
 Entry Level
</div>

Supply Chain Manager

EgyBell

<div>
 
 Egybell is hiring a Call Center Representative for a well known multi-national company located in
 
 Fifth Settlement
 
 
 
 
 
 <ul>
 <li>
 Fresh Graduates can apply
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Good user of Excel and MS Office
 </li>
 <li>
 Excellent command of English language. Read and Write.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 </ul>
 
 
</div>

Call Center Representative (Fresh Graduates)

Nawah Scientific

<div>
 
 Job Brief
 
 
 
 We're looking for
 
 Senior Sales Account Manager
 
 to support the growth of strategic accounts by driving sales performance and fostering long-term client relationships, while assisting in overseeing complex engagements and collaborating with cross-functional teams to ensure solution delivery.
 
 
 
 Job Description
 
 
 
 
 Sales Execution &amp; Target Achievement
 
 
 
 <ul>
 <li>
 Close sales consistently to achieve and exceed quarterly sales targets.
 </li>
 <li>
 Identify and capitalize on new business opportunities that enhance sales performance.
 </li>
 <li>
 Develop and implement initiatives that drive growth within existing accounts
 
 
 </li>
 </ul>
 
 Client Relationship Management
 
 
 
 <ul>
 <li>
 Foster and maintain strong relationships with key decision-makers that result in expanded business opportunities.
 </li>
 <li>
 Retain existing customers through top-tier service that ensures satisfaction and repeat business.
 </li>
 <li>
 Represent the company at industry events to showcase expertise and expand professional networks.
 
 
 </li>
 </ul>
 
 Contract Negotiation &amp; Account Growth
 
 
 
 <ul>
 <li>
 Negotiate complex agreements that align with both client needs and company objectives.
 </li>
 <li>
 Expand the network of potential customers through strategic account penetration.
 </li>
 <li>
 Structure contracts that create long-term, profitable partnerships.
 
 
 </li>
 </ul>
 
 Market Intelligence &amp; Performance Reporting
 
 
 
 <ul>
 <li>
 Provide comprehensive market feedback with actionable insights to support marketing decisionmaking.
 </li>
 <li>
 Deliver accurate sales forecasts and performance reports that highlight achievements and growth opportunities.
 </li>
 <li>
 Analyze account data to identify trends and recommend business improvements.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Must-to-Have:
 </li>
 <li>
 Bachelor&rsquo;s degree in any of the following: Biotechnology, Science, Agriculture, Pharmacy or a related scientific field.
 </li>
 <li>
 3:5 years of experience in sales, business development, or account management.
 </li>
 <li>
 Previous experience in scientific services, laboratory testing, pharmaceutical, or biotech industries.
 </li>
 <li>
 Good command of both written and spoken in English.
 </li>
 <li>
 Strong interpersonal and communication skills, with the ability to convey ideas clearly in both written and verbal form.
 </li>
 <li>
 Nice-to-have:
 </li>
 <li>
 ERP System Experience.
 </li>
 <li>
 Familiarity with data collection methods, statistical analysis.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Work with a supportive and energetic team in a dynamic research environment that fosters collaboration and innovation.
 </li>
 <li>
 Enjoy annual salary increases and additional benefits based on your performance and contribution.
 </li>
 <li>
 Receive an annual family bonus as a token of appreciation for your loyalty and commitment to the company.
 </li>
 <li>
 Earn a quarterly incentive for achieving your goals and exceeding expectations.
 </li>
 <li>
 Benefit from comprehensive social and medical insurance coverage for you.
 </li>
 <li>
 Participate in an annual cycle meeting to review your progress and plan your future development.
 </li>
 </ul>
</div>

Senior Sales Account Manager - "Medical Background"

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