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customer service advisor

Al Mana Enterprises Co

<div>
 <p>
  Duties
 </p>
 <p>
  <br/>
 </p>
 <p>
  1. Greet customers and schedule service appointments, assessing customer needs and vehicle issues.
 </p>
 <p>
  2. Create detailed job cards and ensure accurate recording of customer concerns and service
 </p>
 <p>
  requirements.
 </p>
 <p>
  3. Provide service estimates, explain repair details and timelines, and obtain necessary approvals.
 </p>
 <p>
  4. Coordinate with technicians to monitor service progress and ensure timely completion of work.
 </p>
 <p>
  5. Communicate regularly with customers to update them on vehicle status and any additional issues discovered.
 </p>
 <p>
  6. Ensure customer satisfaction by resolving complaints and following up after service completion.
 </p>
 <p>
  7. Maintain records of services, parts, labor, and other documentation in accordance with company
 </p>
 <p>
  procedures.
 </p>
 <p>
  8. Adhere to policies and procedures related to health and safety, quality control, and customer service standards.
 </p>
 <p>
  9. Be flexible with work hours in order to meet customer demands during peak periods, holidays, or emergencies.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Personal Characteristics
 </p>
 <p>
  - Excellent communication and interpersonal skills
 </p>
 <p>
  - Strong customer service orientation and professionalism
 </p>
 <p>
  - Good organizational and time-management abilities
 </p>
 <p>
  - Ability to understand technical information and explain it clearly to customers
 </p>
 <p>
  - Problem-solving skills and attention to detail
 </p>
 <p>
  - Calm and composed under pressure
 </p>
 <p>
  - Proficient in using service management software and Microsoft Office
 </p>
 <p>
  - Basic understanding of vehicle systems and repair processes
 </p>
 <p>
  <br/>
 </p>
 <p>
  To act as the primary point of contact between customers and the service department, ensuring a high level of customer satisfaction by coordinating vehicle service appointments, providing accurate service estimates, and maintaining effective communication throughout the repair process.
 </p>
</div>


Service Advisor

Thabt Gulf Digital Soulution

<p><b>Hiring Post &ndash;Receptionist Sales / Customer Service</b></p><p><b>We are expanding our team!</b><br/>We welcome <b>female applicants</b> who are confident, motivated, and passionate about customer interaction and sales.</p><p><b>Responsibilities:</b></p><ul><li>Assist customers with inquiries and product information</li><li>Handle sales calls, messages, and follow-ups</li><li>Process orders and maintain customer records</li><li>Provide friendly and professional customer service</li><li>Meet sales targets and contribute to team goals</li></ul><p><b>Requirements:</b></p><ul><li>Strong communication and interpersonal skills</li><li>Positive attitude and customer-first mindset</li><li>Basic computer or phone handling skills</li><li>Experience in sales or customer service is a plus</li><li>Ability to work independently or as part of a team</li></ul><p>Job Type: Full-time</p>

FEMALE ARABIC Sales customer Service

Vodafone

<div><p><b>Key accountabilities and decision ownership:
</b></p><p><b>Customer Focus:
</b></p><ul><li><div>Build and maintain very high standards of business relationships with premium clients and key personnel managing the premium customer accounts. React swiftly to customer concerns and working cross functionally to resolve them.
</div></li><li><div>Handle customer enquiries, answering queries in person, over the phone, or online and provide support and comprehensive product / service information to customers.
</div></li><li><div>Achieve consumer/client relationship targets and KPI&rsquo;s, as set. Monitor customer contacts against service level agreements and flagging potential issues.
</div></li><li><div>Conduct periodic reviews to ensure clients are satisfied with their products and services. Alerting the sales team to opportunities for further sales within key clients and Letting customers know about other products the company offers.
</div></li><li><div>Carry out client satisfaction surveys and reviews. Liaise with internal departments to ensure client needs are fulfilled effectively. And escalate and resolve areas of concern as raised by clients and keeping them updated, as required.<br>
</div></li><div></div><li><p><b>Teamwork:
</b></p></li><li><p>Work as part of a team to ensure always offering an awesome customer experience. Effective interaction within team and r espect team and works well within the team.
</p></li><li><p>Ensure team collaboration with cross functional teams to understand customer issues and fix them proactively.
</p></li><li><p>Build effective business relationship with an open communication ability, and in a clear and concise manner.<br>
</p></li><p></p><li><p><b>Resilience
</b></p></li><li><p>Ensure quick reaction time in case of any customer related issues and work effectively with cross functional teams to resolve them. Maintain effective work behaviour in the face of pressure and setbacks. Successfully adapts to changing demands and conditions.
</p></li><li><div>Ensure to resolve consumer&rsquo;s service-related concerns and make systematic and rational judgments based on information and relevant assumptions.
</div></li></ul><p>Perform any additional project, task or activities assigned/delegated by the Line Manager.</p></div>
<br><div><ul><li><p>High School diploma
</p></li><li><div>Computer literacy, Windows Operating Systems, and internet applications
</div></li><li><p>1-2 years of relevant experience as a client relationship manager or a track record of managing client relationships, preferably in telecommunication sector.
</p></li><li><p>Knowledge and understanding of client handling with excellent commnuication aligned with Vodafone Qatar&rsquo;s defined quality standards.</p></li></ul></div>

Consumer Contact Centre Advisor

Qatar National Bank

<div>Job Purpose Summary<p><br>
The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group's products and services and encouraging customers to increase their business with the Group.
</p>Essential Duties &amp; Responsibilities by Dimensions<p><b><br>
A. Shareholder &amp; Financial:</b></p><ul><li>Proactively market the Group's products to increase sales volume and profitability, and to achieve or exceed set targets and goals.</li><li>Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.</li><li>Implements KPI's and best practices for Senior Associate, Customer Services</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.</li><li>Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.</li><li>Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.</li><li>Assist customers in filling out various forms and applications as requested such as opening an account; applying for a loan and an ATM, credit cards and checkbook; standing order instructions etc.</li><li>Coordinate with tellers and branch operations staff on an &quot;as is needed&quot; basis to ensure smooth operations, and timely and friendly service delivery.</li><li>Receive loan applications from customers and prepare the corresponding loan agreements, check dormant accounts, and approve customers' signatures.</li><li>Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.</li><li>Refer to Manager, Customer Services for any unresolved queries on transactions handled.</li><li>Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.
</li><li>Ensures compliance to internal service quality standards and compliance to audit requirements</li></ul><p></p><p><b>
D. Learning &amp; Knowledge:</b></p><ul><li>Possess working knowledge of branch customer service to carry out duties and responsibilities.</li><li>Identify related areas for professional development of self.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul><p></p>
Education/Experience Requirements<ul><li><br>
Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li></ul>
Required Special Skills<ul><li><br>
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.
</li><li>Ability to make decisions and follow through with initiatives.
</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management</li></ul></div>

Associate Customer Services (Qatarization)

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Key accountabilities and decision ownership:
  <br/>
  <br/>
 </strong>
 <strong>
  Customer Focus:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Build and maintain very high standards of business relationships with premium clients and key personnel managing the premium customer accounts. React swiftly to customer concerns and working cross functionally to resolve them.
  </li>
  <li>
   Handle customer enquiries, answering queries in person, over the phone, or online and provide support and comprehensive product / service information to customers.
  </li>
  <li>
   Achieve consumer/client relationship targets and KPI&rsquo;s, as set. Monitor customer contacts against service level agreements and flagging potential issues.
  </li>
  <li>
   Conduct periodic reviews to ensure clients are satisfied with their products and services. Alerting the sales team to opportunities for further sales within key clients and Letting customers know about other products the company offers.
  </li>
  <li>
   Carry out client satisfaction surveys and reviews. Liaise with internal departments to ensure client needs are fulfilled effectively. And escalate and resolve areas of concern as raised by clients and keeping them updated, as required.
  </li>
  <li>
   Teamwork:
  </li>
  <li>
   Work as part of a team to ensure always offering an awesome customer experience. Effective interaction within team and r espect team and works well within the team.
  </li>
  <li>
   Ensure team collaboration with cross functional teams to understand customer issues and fix them proactively.
  </li>
  <li>
   Build effective business relationship with an open communication ability, and in a clear and concise manner.
  </li>
  <li>
   Resilience
  </li>
  <li>
   Ensure quick reaction time in case of any customer related issues and work effectively with cross functional teams to resolve them. Maintain effective work behaviour in the face of pressure and setbacks. Successfully adapts to changing demands and conditions.
  </li>
  <li>
   Ensure to resolve consumer&rsquo;s service-related concerns and make systematic and rational judgments based on information and relevant assumptions.
   <br/>
   <br/>
  </li>
 </ul>
 Perform any additional project, task or activities assigned/delegated by the Line Manager.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School diploma
  </li>
  <li>
   Computer literacy, Windows Operating Systems, and internet applications
  </li>
  <li>
   1-2 years of relevant experience as a client relationship manager or a track record of managing client relationships, preferably in telecommunication sector.
  </li>
  <li>
   Knowledge and understanding of client handling with excellent commnuication aligned with Vodafone Qatar&rsquo;s defined quality standards.
  </li>
 </ul>
</div>


<div><div><div><div>Job Description:</div><div></div><div><div><br>
Would you like to become part of the world's most international company in the world?</div><div>
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</div><div>
Do you want to make a difference? Then come to our &quot;Insanely Customer Centric&quot; Team and become a Certified International Specialist!</div><div></div><div><b><br>
Your Tasks:</b></div><div><ul><li>
Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner.</li><li>
Ensure that a high level of professional rapport is developed and maintained with all customers.</li><li>
Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required.</li><li>
Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.</li><li>
Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.</li><li>
Process all shipments accepted at the counter accurately and enter relevant data to ensure perfect airwaybills thus offering DHL&rsquo;s most suitable service to the customer.</li></ul><br>
<b>
 Job Qualifications:</b></div></div></div></div><div><div><div><div>
YOUR PROFILE</div><div><ul><li>
Proven ability to work under pressure in a fast paced, time sensitive environment.</li><li>
Sound educational background with knowledge of the Service Industry, an added advantage.</li><li>
Good oral and written communication skills.</li><li>
Tolerance for stress in a fast-paced working environment.</li><li>
Able to work on a flexible schedule.</li><li>
Adheres to policies and procedures.</li><li>
Possesses good relationship building and interpersonal skills.</li><li>
Ability to effectively contribute as a team member as part of a busy team.</li></ul><p></p><p><b><br>
Our Offer:</b></p><ul><li>
Strong career support in an international environment</li><li>
Great culture and colleagues</li><li>
Multifarious benefit program</li></ul><p></p><p><br>
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</p><p>
We look forward to receiving your application!</p></div></div></div></div></div><div></div>

Service point Advisor

DHL Express

<div>
 Job Description:
 <br/>
 <br/>
 Would you like to become part of the world's most international company in the world?
 <br/>
 <br/>
 A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
 <br/>
 <br/>
 Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
 <br/>
 <br/>
 <strong>
  Your Tasks:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner.
  </li>
  <li>
   Ensure that a high level of professional rapport is developed and maintained with all customers.
  </li>
  <li>
   Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required.
  </li>
  <li>
   Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.
  </li>
  <li>
   Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.
  </li>
  <li>
   Process all shipments accepted at the counter accurately and enter relevant data to ensure perfect airwaybills thus offering DHL&rsquo;s most suitable service to the customer.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Qualifications:
  <br/>
  <br/>
 </strong>
 YOUR PROFILE
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Proven ability to work under pressure in a fast paced, time sensitive environment.
  </li>
  <li>
   Sound educational background with knowledge of the Service Industry, an added advantage.
  </li>
  <li>
   Good oral and written communication skills.
  </li>
  <li>
   Tolerance for stress in a fast-paced working environment.
  </li>
  <li>
   Able to work on a flexible schedule.
  </li>
  <li>
   Adheres to policies and procedures.
  </li>
  <li>
   Possesses good relationship building and interpersonal skills.
  </li>
  <li>
   Ability to effectively contribute as a team member as part of a busy team.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our Offer:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong career support in an international environment
  </li>
  <li>
   Great culture and colleagues
  </li>
  <li>
   Multifarious benefit program
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
 <br/>
 <br/>
 We look forward to receiving your application!
</div>


Explore 1466+ Customer service advisor in Doha this December. Find roles across top companies and apply now to boost your career.

1466 customer service advisor jobs IN Doha

Service Advisor

FEMALE ARABIC Sales customer Service

Consumer Contact Centre Advisor

Associate Customer Services (Qatarization)

Consumer Contact Centre Advisor

Service point Advisor

Service point Advisor