customer service representative Jobs in Doha

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customer service advisor

SBM Garage

Job TitleExperienced Automotive Service Advisor (5&ndash;7+ Years Experience Required)Job SummaryWe are a well established automotive repair shop seeking a highly experienced Service Advisor to join our team. This position is suited for a professional who has worked locally in multiple automotive repair shops and understands the demands of a fast paced service environment.The ideal candidate is someone who can be trusted to manage their responsibilities independently, maintain high standards of professionalism, and represent the shop with integrity at all times.Key Responsibilities<ul><li>Welcome customers professionally and accurately understand their vehicle concerns</li><li>Prepare clear and detailed repair orders and communicate repairs in a transparent and confident manner</li><li>Manage multiple repair orders simultaneously while maintaining accuracy and organization</li><li>Coordinate closely with technicians to prioritize jobs and ensure smooth workflow</li><li>Take ownership of service processes from customer intake to vehicle delivery</li><li>Address customer concerns and complaints calmly and effectively, taking initiative to resolve issues</li><li>Recommend required repairs and maintenance honestly and responsibly</li><li>Follow up with customers on approvals, job status, and service completion</li><li>Maintain accurate documentation, invoicing, and service records</li><li>Uphold shop policies, quality standards, and customer service expectations</li></ul>Required Experience &amp; Qualifications<ul><li>Minimum 5&ndash;7 years of experience as an Automotive Service Advisor</li><li>Local experience required, preferably across multiple automotive repair shops</li><li>Strong understanding of vehicle systems, diagnostics, repairs, and maintenance schedules</li><li>Proven ability to work efficiently in a high-volume, high-pressure environment</li><li>Strong communication and interpersonal skills</li><li>Ability to manage competing priorities without compromising service quality</li><li>Basic computer and service management software proficiency</li><li>Motivated, reliable, and committed to contributing to the long-term success of the shop</li></ul>What We Offer<ul><li>Competitive salary based on experience</li><li>Stable and respectful working environment</li><li>Opportunity to play a key role in daily operations and shop growth</li></ul>How to ApplyQualified candidates with relevant experience are encouraged to apply with their CV on saoudm.umer@gmail.comJob Type: Full-timeWork Location: In person

Service Advisor

eyewa

Trendy, fun and accessible, eyewa (https://eyewa.com) is the Middle East's number one online eyewear store now moving to an omnichannel model. We offer the best brands of color contact lenses, corrective contact lenses, sunglasses, and eyeglasses in the region. eyewa is the one stop solution for all your eyewear needs and it is affordable!! Our culture is fast-paced and ambitious. Our people are our strength and we have a team of diverse, smart thinkers who are encouraged to think creatively and empowered to turn their ideas into actions. To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to eyewa and play a part in driving the company forward on its truly exciting journey.We are hiring a Junior Sales Advisor for our Qatar region. This role will report directly to the Store Manager and will own all responsibilities relating to the treatment and care of eyewa customers.You will be responsible for:● Utilize all available store resources to meet or exceed store and individual sales targets and KPI targets.- ATV - inspiring customers across categories and upselling any product. - Conversion - showing exceptional brand awareness and welcoming customers at the store entrance. - UPT - promoting our brand to consumers by inspiring them to purchase more of our products. ● Use the Eyewa GUEST EXPERIENCE to set a standard for customer service, by meeting/exceeding expectations. ● Being well groomed by adhering to Eyewa uniform policies and standards. ● Introducing Eyewa Exclusive In House Brands to customers with confidence by seeking knowledge and sharing with peers. ● Educating your peers on how to improve their customer service behaviors by sharing your own experiences. ● Promoting the brand culture and living the Eyewa Values by continuously demonstrating them and inspiring others to do the same. ● Executing and maintaining the store's VM standard based on the brand's guidelines. ● Complete cash register transactions efficiently, accurately and fast - invoices, refunds and exchanges. ● Maintaining effective customer data management so that brands/stores can build customer loyalty.● Performing the opening and closing procedures of the store in accordance with established procedures.● Straighten, arrange, stock and dust off merchandise, maintain shelving areas as directed by management and participate in the designing of displays in windows and on tables.● Taking delivery of stock and entering the received stock into the system as soon as it arrives.● Communicating with the Store Manager regarding stock availability and specific store requirements.● Following the procedures and policies of the brand to minimize stock losses on the sales floor and in the stockroom.● Conducting and initiating daily stock counts to maintain a balanced inventory report. ● Resolving customer complaints in a timely manner, and coming up with creative solutions for complex problems.You will be:● 1 -3 years experience in a Retail/ Customer Service / Hospitality environment. ● Fluency in English (Arabic is a bonus) ● Optical Knowledge (Must) ● Flexibility to work shifts / retail hours ● Ability to execute store operations, focusing on selected functional areas. ● Confident communicator who excels in verbal communication. ● An enthusiastic self-starter with a can-do attitude. ● Someone who is collaborative, productive and is respectful towards fellow team members. ● Passionate about learning and seeking ways to improve on a personal and professional level.Job Type: Full-timePay: QAR4,000.00 - QAR5,000.00 per monthWork Location: In person

Junior Optical Sales Advisor

Qatar National Bank

<div>Job Purpose Summary 
The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group's products and services and encouraging customers to increase their business with the Group.
Essential Duties &amp; Responsibilities by Dimensions 
A. Shareholder &amp; Financial:<ul><li>Proactively market the Group's products to increase sales volume and profitability, and to achieve or exceed set targets and goals.</li><li>Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.</li><li>Implements KPI's and best practices for Associate, Customer Services</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul>
B. Customer (Internal &amp; External):<ul><li>Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.</li><li>Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul>
C. Internal (Processes, Products, Regulatory):<ul><li>Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.</li><li>Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.</li><li>Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.</li><li>Coordinate with tellers and branch operations staff on an &quot;as is needed&quot; basis to ensure smooth operations, and timely and friendly service delivery.</li><li>Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and approve customers' signatures.</li><li>Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.</li><li>Refer to Manager, Customer Services for any unresolved queries on transactions handled.</li><li>Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.</li><li>Ensures compliance to internal service quality standards and compliance to audit requirements</li></ul>
D. Learning &amp; Knowledge:<ul><li>Possess working knowledge of branch customer service to carry out duties and responsibilities.</li><li>Identify related areas for professional development of self.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul>
Education and Experience Requirements<ul><li> 
College Diploma</li><li>OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>No years of experience required</li></ul>
Required Special Skills<ul><li> 
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.</li><li>Ability to make decisions and follow through with initiatives.</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div>

Associate Customer Services (Qatarization)

<div>Job Purpose Summary 
The incumbent is mainly responsible assisting the Manager Card Center Customer Service to achieve the set objective and to provide efficient, friendly and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders &amp; merchants the use of latest technologies (viz. chip card, contactless, mobile payments).
Essential Duties &amp; Responsibilities by Dimensions 
A. Shareholder &amp; Financial:<ul><li>Act as a problem solver for cardholder and merchant by liaising the activities between branches and operations.</li><li>Assist the Manager in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements which in turn increase customer satisfaction.</li><li>Provide training to Customer Care Centre, Branches and DSA's.</li><li>Recommend change in card processing process to improve customer services, reduce customer complaints and increase satisfaction level.</li><li>Implements KPI's and best practices for Senior Associate, Card Center Customer Service</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul>
B. Customer (Internal &amp; External):<ul><li>Responsible for sensitizing the department to the needs of the customer and lead the customer focus initiative in the entire department.
</li><li>Negotiate and finalize Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turnaround time which will also help increase external customer satisfaction.</li><li>Enhance relationships with VISA and MasterCard and other brand affiliates (including alliance partners for reward programs).</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul>
C. Internal (Processes, Products, Regulatory):<ul><li>Responsible for resolving all customer queries related to card issuing or acquiring business.</li><li>Avoid delay in responding to customers' requests/call</li><li>Carry out mystery shopping on competitor card products.</li><li>Update comparative pricing structure for all Banks issuing cards in Qatar.</li><li>Making sure that credit cardholders statements are delivered on time.</li><li>Resolve the queries related to non-receipt of card statements.</li><li>Ensure that timely delivery of e-statements for cardholders.</li><li>Ensure that every cardholder receives SMS service.
</li><li>Compile and present relevant MIS on periodic basis for the Head of Cards, GM Retail Banking and the Group's executive management.</li><li>Conduct reviews of the various card products in use at periodic intervals and provide a feedback on their performance to the Head of Cards.</li><li>Monitor and manage the day-to-day relationships with external Direct Sales Agents (DSAs).
</li><li>Hold meetings with direct reports and assess their performance/ address their concerns as well as the Department's overall performance on a regular basis.</li></ul>
- Lead the benchmarking process to determine the Group's standing vis-&agrave;-vis its competitors and give the Group a competitive edge in the credit cards business.
<ul><li>Handle queries regarding requests for new/ renewed cards not yet issued received from branches/ other units or directly from the customers.</li><li>Ensure consistent delivery of customer satisfaction and problem resolution, either directly by card center staff of through liaison with other departments.</li><li>Monitor performance against the agreed TAT as specified in internal SLAs
</li></ul>D. Learning &amp; Knowledge:<ul><li>Possess working knowledge of branch customer service to carry out duties and responsibilities.</li><li>Identify related areas for professional development of self.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul>
Education and Experience Requirements<ul><li> 
College Diploma</li><li>OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>At least 2 years of relevant experience, preferably within a highly rated international bank.</li></ul>
Required Special Skills<ul><li> 
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.</li><li>Ability to make decisions and follow through with initiatives.</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div>

Senior Associate Card Center Customer Service (Qatarization)

Printemps Doha

<div>
 
 A Junior Client Advisor is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, as well as serving as a Printemps ambassador. Passion for sales and with strong commercial mindset is essential.
 
 
 
 
 
 More than a Sales associate but as a true personal &lsquo;advisor&rsquo;- someone who has a strategic sales mindset, willingness to learn and a passion for forming meaningful relationships with a global clientele. The Junior Client Advisor and is responsible for managing activities intended to achieve sales objectives, namely: promoting product attributes to the client, developing and enhancing their skills to increase sales results, and participating in the promotion of a positive work/store environment.
 
 
 
 
 
 Junior Client Advisor drive a company's product and/or service sales by actively seeking out prospects and pursuing sales opportunities.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Act as a role model demonstrating sales leadership to the team, fostering cross-selling and client repurchase.
 </li>
 <li>
 Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support, ensuring Printemps standards are achieved.
 </li>
 <li>
 Cultivate a culture of excellent customer service. Resolve customer complaints effectively and promptly or escalate to Management.
 </li>
 <li>
 Maximize sales &amp; customer satisfaction.
 </li>
 <li>
 To review customer complaints / suggestions and propose improvements in customer service standards
 </li>
 <li>
 Support Store supply chain team, ensure store Inventory by controlling receiving, display, sales, turnover, back to vendors, &hellip;
 </li>
 <li>
 Ensure that all merchandising activities in the store reflect the needs of the trading period in line with the Printemps Marketing Calendar.
 </li>
 <li>
 Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 At least 3 years of experience in the luxury retail industry or similar industry.
 </li>
 <li>
 Arabic nationality required.
 </li>
 <li>
 Excellent people skills, ability to motivate and teach leaders to succeed.
 </li>
 <li>
 Experience drafting manuals and setting operational standards.
 </li>
 <li>
 Ability to work with leaders to maintain consistency across all stores.
 </li>
 <li>
 Analytical, reporting skills and business, commercial awareness.
 </li>
 <li>
 Inter-personal communication skills.
 </li>
 <li>
 Stock and Inventory management.
 </li>
 </ul>
 
 
</div>

Jr Client Advisor

QNB Group

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Purpose Summary
 
 
 
 The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group&rsquo;s products and services and encouraging customers to increase their business with the Group.
 
 
 
 Essential Duties &amp; Responsibilities By Dimensions
 
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Proactively market the Group&rsquo;s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
 </li>
 <li>
 Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Associate, Customer Services
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
 </li>
 <li>
 Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.
 </li>
 <li>
 Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
 </li>
 <li>
 Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
 </li>
 <li>
 Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
 </li>
 <li>
 Coordinate with tellers and branch operations staff on an &ldquo;as is needed&rdquo; basis to ensure smooth operations, and timely and friendly service delivery.
 </li>
 <li>
 Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and approve customers&rsquo; signatures.
 </li>
 <li>
 Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.
 </li>
 <li>
 Refer to Manager, Customer Services for any unresolved queries on transactions handled.
 </li>
 <li>
 Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.
 </li>
 <li>
 Ensures compliance to internal service quality standards and compliance to audit requirements
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Possess working knowledge of branch customer service to carry out duties and responsibilities.
 </li>
 <li>
 Identify related areas for professional development of self.
 </li>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 College Diploma
 </li>
 <li>
 OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
 </li>
 <li>
 No years of experience required
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport
 </li>
 <li>
 QID
 </li>
 <li>
 Education Certificate
 </li>
 <li>
 Birth Certificate
 </li>
 </ul>
</div>

QNB3629 - Senior Officer Customer Services (Qatarization)

Land Laboratories

Mannai Corporation QPSC, based in Doha, Qatar, is a diversified company offering a broad range of products and services. We are the authorized automotive distributor representing globally renowned brands like GMC, Cadillac, BYD, Subaru, and JAC. Our commitment is to provide exceptional service, innovative solutions, and high-quality vehicles to meet the diverse needs of our customers. We believe in &quot;The Mannai Way,&quot; promoting excellence in every aspect of our business to deliver value to our clients, stakeholders, and the community.Job Title: Parts Advisor (Outdoor)Location: Doha, Qatar Company: Mannai Corporation &ndash; Automotive DivisionJob SummaryWe are seeking a proactive and results-driven Parts Advisor to join our Automotive team. This role is unique as it combines traditional parts counter expertise with active field sales.Key Responsibilities<ul><li>Visit external clients, workshops, and fleet owners to promote and sell automotive spare parts.</li><li>Build and maintain strong rapport with new and existing B2B customers to ensure Mannai is their preferred parts supplier.</li><li>Maintain accurate records of sales visits, customer feedback, and daily sales targets.</li></ul>Requirements<ul><li>Minimum 2&ndash;3 years of experience as a Parts Advisor or Parts Sales Executive within the automotive industry.</li><li>Proven ability to conduct outdoor sales visits and negotiate with clients.</li><li>Strong understanding of automotive components and spare parts systems.</li><li>Must possess a valid Qatar Driving License.</li><li>Good Communication skills in English and Hindi.</li><li>Proficient in MS Office.</li></ul>Join our team and be part of a company that values growth, professionalism, and a commitment to excellence. We offer opportunities for career development and the chance to work with globally recognized automotive brandsJob Type: Full-timeApplication Question(s):<ul><li>Do you have Qatari Driving License?</li></ul>Experience:<ul><li>Parts Advisor within the automotive industry.: 2 years (Required)</li></ul>Language:<ul><li>English &amp; Hindi (Required)</li></ul>Work Location: In person

Part Advisor (Outdoor)

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