arabic-speaking government & sovereign affairs advisor (usd200k)

arabic-speaking senior government affairs & policy advisor (gulf)

customer experience specialist, sales - doha

arabic-speaking government & sovereign affairs advisor (usd200k) Jobs in Doha

arabic-speaking senior government affairs & policy advisor (gulf) Jobs in Doha

customer experience specialist, sales - doha Jobs in Doha

customer success engineer

f&b service expert

customer service advisor

Element Materials Technology

<div>
 
 Overview
 
 
 
 Element has an opportunity for a
 
 Customer Service Representative (CSR)
 
 , primarily responsible for handling straightforward price and requests for quotes (RFQ's) from our customers via email or over the phone and following up on pending or issued quotations.
 
 
 The Customer Service Representative may also be involved in identifying new sales opportunities through proactive questioning to ensure maximum share of customers' testing business. The ideal candidate will be customer focused, action oriented, approachable and patience.
 
 
 
 The candidate should have a background or relevant experience in a material testing laboratory, with a Metallurgy Diploma or Engineering qualification.
 
 
 
 This position will be based in Doha, Qatar.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Primarily involved in the access and persuasion steps of the sales process; including qualifying, relationship building, needs evaluation, solution development / presentation and closing
 </li>
 <li>
 Proactively engage with customers using phone, email, web conferencing
 </li>
 <li>
 Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element Material Technology
 </li>
 <li>
 Manage relationships with customers
 </li>
 <li>
 Focus on straightforward quotation enquiries for standard products &amp; services
 </li>
 <li>
 Gain pricing and lead time from standard price lists
 </li>
 <li>
 Work with departments to resolve complaints
 </li>
 <li>
 Process sales invoices, quoting and provide status report to clients
 </li>
 <li>
 When applicable handle requests for information (e.g. shipping / delivery dates)
 </li>
 <li>
 Actively utilise Customer Relationship Management (CRM) tool to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered
 </li>
 <li>
 Achieve sales goals by converting and penetrating accounts
 </li>
 <li>
 Build and maintain a working knowledge of Element Material Technology service offerings; participate in training / coaching opportunities
 </li>
 <li>
 Ensure compliance with all Element Materials Technology policies including but not limited to Terms and Conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook
 </li>
 <li>
 Ensure adherence to all applicable laws pertaining to safety, environment and corporate governance
 
 
 </li>
 </ul>
 
 Skills / Qualifications
 
 
 
 <ul>
 <li>
 3 years of customer service experience with quoting experience strongly preferred
 </li>
 <li>
 Must have background or relevant experience in material testing laboratory, with Metallurgy Diploma / Engineering
 </li>
 <li>
 Ability to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications
 </li>
 <li>
 Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
 </li>
 <li>
 Ability to calculate figures and amounts such as discounts, interest, commissions and proportions and apply concepts of basic algebra and geometry.
 </li>
 <li>
 Ability to solve practical customer problems
 </li>
 <li>
 Ability to interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
 </li>
 <li>
 A valid driver&rsquo;s license, with an acceptable driving record under Element&rsquo;s policy
 </li>
 <li>
 Experience in interpreting testing procedures and requirements desired
 </li>
 <li>
 Proficiency in Microsoft Applications (Dynamics AX and CRM, Word, Excel)
 </li>
 <li>
 Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
 </li>
 <li>
 Well-developed oral and written communication skills to meet a variety of communication needs with strong interpersonal skills that foster open upward and downward communication built on mutual respect
 </li>
 <li>
 Ability to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions
 
 
 </li>
 </ul>
 AN1
 
 
 
 Company Overview
 
 
 
 Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to &lsquo;Make tomorrow safer than today&rsquo;.
 
 
 When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&amp;D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.
 
 
 While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.
 
 
 Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.
 
 
 
 Diversity Statement
 
 
 
 At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming &ldquo;the world&rsquo;s most trusted testing partner&rdquo;.
 
 
 All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
</div>

Customer Service Representative (Metallurgy Department)

AL KHANJI MEDICAL & NURSING SERVICES

<div><div>We are hiring a dedicated and enthusiastic Customer Service Executive to join our growing team. This role is perfect for someone who enjoys interacting with clients, solving queries, and being the face of a professional healthcare organization. 
</div><div>
Key Responsibilities:</div><ul><li>
Handle incoming client inquiries via phone, email, and in-person professionally.</li><li>
Provide accurate information about services and processes.</li><li>
Maintain excellent client relationships and follow up on requests.</li><li>
Record and manage client interactions in the company database.</li><li>
Collaborate with internal teams to ensure smooth service delivery.</li><li>
Assist in preparing reports on customer feedback and service improvements.</li><li>
Uphold company policies and confidentiality at all times. 
</li></ul><div>
Qualifications &amp; Skills:</div><ul><li>
Syrian nationality</li><li>
Fluent in Arabic and English (both spoken and written)</li><li>
Previous customer service experience is preferred</li><li>
Strong communication and interpersonal skills</li><li>
Professional attitude and client-focused approach</li><li>
Ability to work independently and as part of a dynamic team 
</li></ul><div>
What We Offer:</div><ul><li>
Supportive and professional working environment</li><li>
Opportunity for career growth and skill development</li><li>
Competitive salary and benefits</li></ul></div><div></div>

Customer Service Executive (Syrian Nationality)

One Imperium

The Sales and Customer Service Supervisor is responsible for leading both the Sales and Customer Service teams to drive membership growth, deliver a seamless and customer-focused experience, and oversee the daily operations of the club. The role ensures efficient facility management, high service standards, and long-term member satisfaction through effective leadership, staff development, and strict adherence to operational and safety procedures.Sales Responsibilities<ul><li>Strengthen team capabilities through coaching, training sessions, and ongoing technical and operational support.</li><li>Demonstrate a strong commitment to delivering excellent customer service and ensuring client satisfaction.</li><li>Communicate clearly and professionally in both written and verbal interactions.</li><li>Maintain strong attention to detail, adaptability, and active listening skills in all situations.</li><li>Perform effectively in a fast-paced environment while maintaining flexibility in scheduling.</li><li>Ensure all sales staff have thorough knowledge of membership packages, promotions, and club services.</li><li>Support team development through regular workshops, mentoring, and performance coaching.</li><li>Oversee daily sales activities and monitor team performance.</li><li>Review and analyze sales reports while preparing required operational documentation.</li><li>Assign tasks effectively to team members to support departmental objectives.</li><li>Ensure compliance with company policies, procedures, and operational standards.</li><li>Motivate and guide the sales team to consistently achieve and exceed targets.</li><li>Develop staff schedules and conduct regular performance evaluations.</li><li>Monitor key performance indicators such as membership conversions and retention rates.</li><li>Manage and distribute monthly membership expiry lists and oversee follow-up procedures.</li><li>Communicate promotional campaigns and offers clearly across the team and relevant departments.</li><li>Ensure team members are well informed about all club programs, facilities, and equipment.</li><li>Monitor adherence to company policies and relevant regulatory requirements.</li><li>Lead and participate in regular team meetings to review performance and align strategies.</li><li>Foster a collaborative and productive team environment.</li><li>Prepare and submit sales performance and activity reports to management.</li><li>Identify new sales opportunities and develop monthly action plans and contingency strategies.</li><li>Coordinate with operations and marketing teams by providing necessary reports and updates.</li><li>Maintain high service standards and operational efficiency at all times.</li><li>Support prospective members by conducting facility tours and assisting with registration processes when required.</li><li>Ensure exceptional customer care and service delivery across all member interactions.</li><li>Maintain and review both manual and digital membership records daily.</li><li>Address customer concerns or complaints professionally and in a timely manner.</li><li>Keep accurate and updated records of active and expired memberships.</li><li>Ensure reception areas and information boards are clean, organized, and updated.</li><li>Perform administrative tasks that support the smooth running of the facility.</li><li>Prepare and submit sales reports on a daily, monthly, and annual basis.</li><li>Report member feedback, suggestions, or complaints to relevant management teams.</li><li>Lead the team in achieving sales targets and meeting budget objectives.</li><li>Monitor staff performance and update relevant performance reports regularly.</li></ul>Customer Service Responsibilities<ul><li>Supervise receptionists and customer relations staff to ensure high service standards.</li><li>Address and resolve customer complaints efficiently while maintaining professionalism.</li><li>Provide regular training and guidance to the team on customer service excellence and conflict resolution through weekly meetings.</li><li>Monitor member feedback and suggestions, implementing improvements and adjusting service strategies where necessary.</li></ul>Job Type: Full-time

Female Sales & Customer Service Supervisor - (Arabic & English Speaker)

Customer Service Executives are responsible for supporting and assisting members while delivering exceptional customer service. As front-of-house representatives, they play a key role in creating a welcoming environment, encouraging member participation in programs and activities, and maintaining accurate member records.Key Responsibilities<ul><li>Welcome and assist all members and visitors in a friendly and professional manner.</li><li>Monitor member entry to classes and ensure attendance remains within the permitted capacity.</li><li>Support instructors by verifying member eligibility for specific classes and activities.</li><li>Actively engage with members to encourage participation in club programs, services, and events.</li><li>Build and maintain positive relationships with members by providing accurate and timely information about club offerings.</li><li>Receive member complaints or incident reports and promptly communicate them to the appropriate supervisor.</li><li>Maintain familiarity with facility equipment, perform basic adjustments when necessary, and report any malfunctions or damages.</li><li>Ensure all members and guests comply with safety policies and facility regulations.</li><li>Regularly check and replenish first aid kits, medical supplies, and other operational materials.</li><li>Address member concerns immediately whenever possible and escalate unresolved issues to the appropriate personnel.</li><li>Respond to daily inquiries and provide efficient service to ensure high levels of customer satisfaction.</li><li>Greet members and guests warmly upon arrival and assist them as needed.</li><li>Manage check-ins, reservations, and membership-related inquiries effectively.</li><li>Handle phone calls, emails, and walk-in inquiries regarding programs, services, and schedules, and conduct regular follow-up calls with active members.</li><li>Maintain a clean, organized, and professional reception area with updated promotional materials.</li><li>Assist in promoting club events and initiatives by providing accurate information to members and visitors.</li><li>Resolve complaints where possible or refer them to the relevant supervisor or manager.</li><li>Coordinate with other departments such as fitness, aquatics, and spa to ensure seamless service delivery.</li><li>Maintain confidentiality and professionalism when handling member information and concerns.</li></ul>Job Type: Full-time

Customer Service Executive - (Tagalog Speaker)

Female Customer Service Executive - (Arabic & English Speaker)

Loro Piana

<div>
 
 Position
 
 
 
 The Client Advisor represents the Company with clients in our Boutique/Stores. He/She is a professional in the sales of luxury goods, and responsible for the satisfaction and loyalty of every customer. Cooperates for reaching the qualitative and quantitative goals set in his/her department and in the store
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction
 </li>
 <li>
 Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales
 </li>
 <li>
 Cooperates with his/her colleagues in order to create a positive environment in the store and pays attention to his/her performance level
 </li>
 <li>
 Receives and displays the products according to the established procedures
 </li>
 <li>
 Constantly maintains a tidy working place according to the Company guidelines
 
 
 </li>
 </ul>
 
 Sales
 
 
 
 <ul>
 <li>
 Is responsible for the sales process following the Company standards (&ldquo;Loro Piana Selling Ceremony&rdquo;)
 </li>
 <li>
 Provides and maintains a high level of customer service
 </li>
 <li>
 Manages commercial relations with clients in order to assure the highest level of satisfaction and enhancing each phase of the commercial relation
 </li>
 <li>
 Takes part in the store and department meeting
 
 
 </li>
 </ul>
 
 Client Management and CRM
 
 
 
 <ul>
 <li>
 Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image
 </li>
 <li>
 Manages claims with the supervisor support
 </li>
 <li>
 Turns every touch point with customers into a positive situations, always promoting Brand image
 </li>
 <li>
 Communicates to the Management the collected information regarding clients
 </li>
 <li>
 Executes the follow up of clients&rsquo; requests
 
 
 </li>
 </ul>
 
 Product
 
 
 
 <ul>
 <li>
 Participates to all the product presentations (of all the product categories) done in the store
 </li>
 <li>
 Deeply knows all products of his/her category and is promptly updated on all the product categories present in the store
 </li>
 <li>
 Ensures the appropriate care (cleaning, cure, replacement, etc.) of the store
 
 
 </li>
 </ul>
 
 Visual
 
 
 
 <ul>
 <li>
 Takes care of the display maintenance in his/her sector, pointing out if something is missing or in need of maintenance
 
 
 </li>
 </ul>
 
 Stock
 
 
 
 <ul>
 <li>
 Is always updated on the store stock in order to optimize sales
 </li>
 <li>
 Participates to end of the year, sector and rotation inventory for each product category
 
 
 </li>
 </ul>
 
 Thefts and losses
 
 
 
 <ul>
 <li>
 Respects the assigned position in order to prevent thefts and losses in cooperation with the colleagues in case of moving
 
 
 </li>
 </ul>
 Swiftly points out to his supervisor if something is missing
 
 
 
 Profile
 
 
 
 <ul>
 <li>
 Relevant work experience as Client Advisor in a luxury boutique
 </li>
 <li>
 Aligned with the Brand identity and detail oriented
 </li>
 <li>
 Passion and high motivation for Loro Piana products and Brand
 </li>
 <li>
 Excellent interpersonal, teamworking and problem solving skills
 </li>
 <li>
 Good stress management, flexibility and adaptability
 </li>
 <li>
 Fluent English, both spoken and written; other languages are a plus
 </li>
 </ul>
</div>

Client Advisor

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 176066
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role
 
 
 
 As a Parts Advisor, you will play a key role in ensuring a seamless customer experience by managing parts inquiries, supporting aftersales operations, and contributing directly to service, parts, and accessories revenue. This role requires excellent customer skills, strong technical knowledge, and the ability to work efficiently in a fast paced Quick Service Centre environment.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Receive customers promptly, understand their concerns, and accurately record job requirements.
 </li>
 <li>
 Provide clear repair explanations, prepare job cards, and give accurate cost estimates and delivery times.
 </li>
 <li>
 Follow up on jobs, obtain approvals for additional repairs, communicate delays, and manage active vehicle delivery.
 </li>
 <li>
 Ensure customer satisfaction by resolving concerns quickly and delivering high standards of service.
 </li>
 <li>
 Handle all cash transactions, petty cash documentation, cash reconciliation, and invoice filing.
 </li>
 <li>
 Support parts operations by assisting customers at the counter, recommending suitable parts, and ensuring accurate inventory control through stock audits and cycle counts.
 </li>
 <li>
 Manage parts returns according to policy and ensure completeness of documentation.
 </li>
 <li>
 Achieve assigned monthly targets for parts, service, and other revenue streams.
 </li>
 <li>
 Complete dealer certifications and participate in skill contests as required.
 </li>
 <li>
 Adhere to QHSE, company SOPs, and quality guidelines while reporting any incidents promptly.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 <ul>
 <li>
 Minimum of 3 years&rsquo; experience as a Parts or Service Advisor in an automotive dealership.
 </li>
 <li>
 Bachelor&rsquo;s degree in Automobile or Mechanical Engineering (or equivalent).
 </li>
 <li>
 Knowledge of automotive dealership processes, including SAP/ERP systems and MS Office.
 </li>
 <li>
 Technical understanding of automotive parts and repair processes.
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 You will be part of the Aftersales Quick Service Centre team, reporting directly to the Parts Manager. The team works collaboratively to achieve service quality, sales targets, and customer satisfaction scores. The environment is fast paced, customer focused, and highly performance driven.
 
 
 
 What Equips You For The Role
 
 
 
 <ul>
 <li>
 Proficiency in automotive aftersales systems such as SAP, dealer management processes, and MS Office.
 </li>
 <li>
 Strong organizational skills with attention to detail.
 </li>
 <li>
 Ability to work under pressure while maintaining service quality.
 </li>
 <li>
 Customer centric mindset with a commitment to delivering excellent service.
 </li>
 <li>
 Strong customer handling, communication, and interpersonal skills.
 </li>
 <li>
 Ability to manage cash, documentation, and inventory with high accuracy.
 
 
 </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 
 
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 
 
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
 
 
 Additional Internal Information:
 
 
 <ul>
 <li>
 Reports to: Parts Manager
 </li>
 <li>
 Band: D
 
 
 </li>
 </ul>
 
 Note:-
 
 
 
 You must have been an Al-Futtaim employee for at least 18 months in order to be considered.
 
 
 You must inform your HRBP in confidence of your application.
 
 
 Please note that this vacancy may be advertised externally in the next week so apply without delay.
</div>

Parts Advisor | Al-Futtaim Automotive | DOMASCO

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