customer care specialist, operations Jobs in Istanbul

customer care specialist, operations

customer service - english Jobs in Istanbul

customer service - english

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customer operations executive

customer service advisor

AppBeam Technology BV

<p><b>About Us </b></p><p>FroggyTalk is dedicated to connecting migrants with their loved ones through affordable, reliable, and easy-to-use international calling services. Our mission is to bridge the distance between families and communities, empowering users to stay connected no matter where they are. We&rsquo;re looking for a Customer Service Advisor (Arabic &amp; French Speaking) to join our team and play a key role in supporting our Arabic-speaking customers. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to delivering outstanding customer support, we&rsquo;d love to have you on board.</p><p><b>Position Summary </b></p><p>As a Customer Service Advisor (Arabic &amp; French Speaking), you are the face and voice of FroggyTalk, playing a pivotal role in supporting and engaging with our Arabic-speaking customers. In this remote role, you will manage customer interactions across email, telephone and instant messaging channels, focusing on resolving issues efficiently, building strong rapport, and delivering a seamless and satisfying customer experience. You job is crucial towards FroggyTalk&rsquo;s mission of connecting communities worldwide.</p><p><b>Responsibilities</b></p><p><b>Customer Interaction and Support </b></p><ul><li>Respond promptly and professionally to inbound customer queries via telephone, WhatsApp, email, social media and live chat in both Arabic and English.</li><li>Handle outbound calls for loyalty projects, to follow up on inquiries, provide support, and build customer relationships.</li><li>Resolve customer issues effectively by offering timely and accurate solutions.</li><li>Translate messages and documents from Arabic &amp; French to English, maintaining accuracy and cultural sensitivity.</li><li>Take ownership of query resolution, finding the best solutions according to the company&rsquo;s process and guidelines</li><li>Manage engagements with professionalism and emotional intelligence, focusing on solution and retention.</li></ul><p><b>Customer Experience Management </b></p><ul><li>Maintain meticulous records of customer interactions, complaints, and resolutions in the company&rsquo;s CRM system.</li><li>Collect and report user statistics, feedback, and trends to help improve FroggyTalk&rsquo;s services and customer engagement strategies.</li><li>Proactively identify and escalate complex issues to the appropriate department for further resolution.</li></ul><p><b>Analytics and Optimization </b></p><ul><li>Generate regular reports on inbound and outbound customer interactions, highlighting key metrics such as response times, resolution rates, and satisfaction scores.</li><li>Identify opportunities for improving customer service processes and contribute to operational efficiency.</li></ul><p><b>Requirements </b></p><ul><li>Arabic &amp; French speaker with a strong command of English (oral and written).</li><li>Ensuring that all customer engagements meet the Key Performance Indicators (&lsquo;KPIs&rsquo;) for the role.</li><li>Experienced in customer service (minimum of 1 year), preferably in a telecommunications workspace.</li><li>Strong data analysis skills and proficiency in CRM tools like <b>Zoho Desk, Freshdesk, Zendesk,</b> or <b>SalesForce CRM</b>.</li><li>Natural multitasking ability, with an excellent eye for detail, critical thinking and good organizational skills</li><li>Self motivated, disciplined, and able to work remotely with a strong focus on meeting goals.</li><li>Team player with demonstrable success in cross-functional collaboration.</li></ul><p><b>What We Offer </b></p><ul><li>A collaborative and supportive team environment.</li><li>100% remote work with flexible hours.</li><li>Competitive salary and performance-based incentives.</li><li>Opportunity to have a direct impact on the growth of an innovative startup.</li></ul><p>If you&rsquo;re excited about making a difference and joining a company that values connection and community, we want to hear from you!</p><p>Job Type: Full-time</p>

Customer Service Advisor (Arabic & French)

Concentrix

<div><div><div><div><div><b>Location</b></div>
<div>&#304;stanbul, T&uuml;rkiye
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
Join Concentrix Today!<h2 class="jobSectionHeader"><b>
Description</b></h2><div>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.</div><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Essential Functions/Core Responsibilities</b></h2>
<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or service</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Candidate Profile</b></h2>
<ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Career Framework Role</b></h2>
<div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div>
<h2 class="jobSectionHeader"><b>
Supplemental Geographical Information</b></h2>
<div>
RECRUITER ENTER THE APPLICABLE LANGUAGE:</div>
<p>
GERMANY - This job description does not apply to employees in Germany.</p>
<p>
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><br>
<p></p>
<p>
PHILIPPINES</p>
<ul><li>Minimum of two years of college education. No prior call center experience is required</li></ul>
<ul><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul><br>
<p></p>
<p>
INDIA</p>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy</li></ul>
<ul><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li></ul>
<ul><li>Confirm customer understanding of the solution and provide additional customer education as needed</li></ul>
<ul><li>Ability to learn including strong problem solving skills</li></ul>
<ul><li>Demonstrate strong probing and problem solving skills</li></ul>
<ul><li>Should be able to handle complex queries</li></ul>
<ul><li>Should be able to resolve customer queries independently</li></ul>
<h2 class="jobSectionHeader"><b>
Disclaimer</b></h2>
<div>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div>
<p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p>
<p>
Location:</p>
<p>
Istanbul</p></div></div></div><div></div>

Customer Service - English

Tiffany & Co.

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Tiffany &amp; Co. is opening doors to talents with strong passion and desire to enter in Tiffany world!
  <br/>
  <br/>
 </strong>
 <em>
  At Tiffany &amp; Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.
  <br/>
  <br/>
 </em>
 <em>
  It&rsquo;s a skill that we&rsquo;ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.
  <br/>
  <br/>
 </em>
 <em>
  We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany &amp; Co.&rsquo;s continued legacy.
  <br/>
  <br/>
 </em>
 Responsibilities
 <strong>
  :
  <br/>
  <br/>
 </strong>
 Client Advisors hold the critical position of embodying the Tiffany brand in each and every client interaction using the Tiffany touch; their own flair for making each client&rsquo;s experience extraordinary. The Client Advisor is an excellent communicator and brand ambassador. His or her passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in the make-up of every Client Advisor. The love of building his/her own business by developing client relationships and exceeding sales plan is first and foremost in the Tiffany sales professional&rsquo;s skill set.
 <br/>
 <br/>
 <strong>
  Sales:
 </strong>
 Deepen the relationship with our clients to drive lifetime loyalty and spend. Consistently achieve or exceed monthly, quarterly and annual store sales plan. Capture client data. Cultivate new and existing client relationships. Deliver a significant portion of sales through repeat client business. Drive business through key product pillars.
 <br/>
 <br/>
 <strong>
  Service:
 </strong>
 Elevate in store experience by consistently delivering memorable moments to every client. Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch; your personal touch. Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Client Survey) and with Tiffany client experience vision. Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.
 <br/>
 <br/>
 <strong>
  Required Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
  </li>
  <li>
   Proven track record in achieving sales results.
  </li>
  <li>
   Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
  </li>
  <li>
   Ability to work with a diverse client base.
  </li>
  <li>
   Proficiency with client tracking systems and Microsoft Outlook/email.
  </li>
  <li>
   Turkish, Russian and English speaking abilities
   <br/>
   <br/>
  </li>
 </ul>
 Preferred Qualifications:
 <br/>
 <br/>
 <ul>
  <li>
   A college/university degree.
  </li>
  <li>
   Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
   <br/>
   <br/>
  </li>
 </ul>
</div>


Client Advisor - Istanbul Zorlu Center / Istinye Park

<div><h2 class="jobSectionHeader"><b>Essential Functions/Core Responsibilities
</b></h2><ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul><p>
</p><ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul><p>
</p><ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul><p>
</p><ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul><p>
</p><ul><li>Maintain basic knowledge of client products and/or services</li></ul><p>
</p><ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul><p>
</p><ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul><p>
</p><ul><li>Offer additional products and/or services</li></ul><p>
</p><ul><li>Track, document and retrieve information in call tracking database</li></ul><p>
</p><ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><p>
</p><h2 class="jobSectionHeader"><b>Candidate Profile
</b></h2><ul><li>High school diploma with three to six months of relevant experience preferred</li></ul><p>
</p><ul><li>Courteous with strong customer service orientation</li></ul><p>
</p><ul><li>Strong computer navigation skills and PC Knowledge</li></ul><p>
</p><ul><li>Ability to effectively communicate, both written and verbally</li></ul><p>
</p><ul><li>Dependable with strong attention to detail</li></ul><p>
</p><ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul><p>
</p><ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul><p>
</p><ul><li>Ability to work as a team member, as well as independently</li></ul><p>
</p><ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul><p>
</p><ul><li>Ability to rotate shifts, as needed</li></ul><p>
</p><ul><li>Based on location and/or program, additional experience/skills may be required</li></ul><p>
</p><ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><p></p><h2 class="jobSectionHeader"><b>
Career Framework Role
</b></h2><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</p><p></p><h2 class="jobSectionHeader"><b>
Supplemental Geographical Information
</b></h2><p>RECRUITER ENTER THE APPLICABLE LANGUAGE:</p><p></p><p>
GERMANY - This job description does not apply to employees in Germany.</p><p></p><p>
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><p>
</p><p>PHILIPPINES
</p><ul><li>Minimum of two years of college education. No prior call center experience is required</li><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul><p>
</p><p>INDIA
</p><ul><li>Ability to effectively communicate, both written and verbally</li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem solving skills</li><li>Demonstrate strong probing and problem solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently
</li></ul><p></p><h2 class="jobSectionHeader"><b>Disclaimer
</b></h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p></p><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p></div><p></p>

Customer Service - Ukrainian

<div>
 <strong>
  Essential Functions/Core Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)
  </li>
  <li>
   Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  </li>
  <li>
   Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  </li>
  <li>
   Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  </li>
  <li>
   Maintain basic knowledge of client products and/or services
  </li>
  <li>
   Prepare complete and accurate work including appropriately notating accounts as required
  </li>
  <li>
   Participate in activities designed to improve customer satisfaction and business performance
  </li>
  <li>
   Offer additional products and/or services
  </li>
  <li>
   Track, document and retrieve information in call tracking database
  </li>
  <li>
   Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
   <br/>
   <br/>
  </li>
 </ul>
 Candidate Profile
 <br/>
 <br/>
 <ul>
  <li>
   High school diploma with three to six months of relevant experience preferred
  </li>
  <li>
   Courteous with strong customer service orientation
  </li>
  <li>
   Strong computer navigation skills and PC Knowledge
  </li>
  <li>
   Ability to effectively communicate, both written and verbally
  </li>
  <li>
   Dependable with strong attention to detail
  </li>
  <li>
   Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  </li>
  <li>
   Tolerance for repetitive work in a fast-paced, high production work environment
  </li>
  <li>
   Ability to work as a team member, as well as independently
  </li>
  <li>
   Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
  </li>
  <li>
   Ability to rotate shifts, as needed
  </li>
  <li>
   Based on location and/or program, additional experience/skills may be required
  </li>
  <li>
   Job requirements may vary by country and will not contravene any local laws
   <br/>
   <br/>
  </li>
 </ul>
 Career Framework Role
 <br/>
 <br/>
 Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
 <br/>
 <br/>
 <strong>
  Supplemental Geographical Information
  <br/>
  <br/>
 </strong>
 <strong>
  Recruiter Enter The Applicable Language
  <br/>
  <br/>
 </strong>
 GERMANY - This job description does not apply to employees in Germany.
 <br/>
 <br/>
 UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
 <br/>
 <br/>
 PHILIPPINES
 <br/>
 <br/>
 <ul>
  <li>
   Minimum of two years of college education. No prior call center experience is required
  </li>
  <li>
   Ability to think clearly and can explain simple issues effectively, both written and verbally
   <br/>
   <br/>
  </li>
 </ul>
 INDIA
 <br/>
 <br/>
 <ul>
  <li>
   Ability to effectively communicate, both written and verbally
  </li>
  <li>
   Listen attentively to customer needs and concerns; demonstrate empathy
  </li>
  <li>
   Clarify customer requirements; probe for and confirm understanding of requirements or problem
  </li>
  <li>
   Confirm customer understanding of the solution and provide additional customer education as needed
  </li>
  <li>
   Ability to learn including strong problem solving skills
  </li>
  <li>
   Demonstrate strong probing and problem solving skills
  </li>
  <li>
   Should be able to handle complex queries
  </li>
  <li>
   Should be able to resolve customer queries independently
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Disclaimer
  <br/>
  <br/>
 </strong>
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 <br/>
 <br/>
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
</div>


International Customer Support Advisor

Customer Service - Turkish

Explore 688+ Customer service advisor in Istanbul this December. Find roles across top companies and apply now to boost your career.

688 customer service advisor jobs IN Istanbul

Customer Service Advisor (Arabic & French)

Customer Service - English

Client Advisor - Istanbul Zorlu Center / Istinye Park

Customer Service - Ukrainian

Customer Service - English

International Customer Support Advisor

Customer Service - Turkish