account manager

customer service

sales support specialist Jobs in Istanbul

sales support specialist

account specialist

customer care representative Jobs in Istanbul

customer care representative

customer service advisor

Concentrix

<div><div><div><div><div>Location</div>
<div>İstanbul, T&uuml;rkiye
</div></div><div><div>Language</div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader">Summary</h2><div>
Join Concentrix Today!</div><h2 class="jobSectionHeader">
Description</h2><div>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.</div><h2 class="jobSectionHeader"> 
</h2>
<h2 class="jobSectionHeader">Essential Functions/Core Responsibilities</h2>
<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or service</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul> 

<h2 class="jobSectionHeader">
Candidate Profile</h2>
<ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"> 
</h2>
<h2 class="jobSectionHeader">Career Framework Role</h2>
<div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div>
<h2 class="jobSectionHeader">
Supplemental Geographical Information</h2>
<div>
RECRUITER ENTER THE APPLICABLE LANGUAGE:</div>

GERMANY - This job description does not apply to employees in Germany.

UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION 


PHILIPPINES
<ul><li>Minimum of two years of college education. No prior call center experience is required</li></ul>
<ul><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul> 


INDIA
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy</li></ul>
<ul><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li></ul>
<ul><li>Confirm customer understanding of the solution and provide additional customer education as needed</li></ul>
<ul><li>Ability to learn including strong problem solving skills</li></ul>
<ul><li>Demonstrate strong probing and problem solving skills</li></ul>
<ul><li>Should be able to handle complex queries</li></ul>
<ul><li>Should be able to resolve customer queries independently</li></ul>
<h2 class="jobSectionHeader">
Disclaimer</h2>
<div>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div>

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

Istanbul</div></div></div><div></div>

Customer Service - English

CMA CGM

ID: 572400
 
Location: 
Istanbul, TR
 
Customer Service Professional Turkey
 
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
 
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
 Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
 
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
 
Role & Responsibilities: 
Serve the customer in all queries and requirements and inform him/her on any shortcomings based on initial conditions (cost, delay...), according to Group business requirements,
 Coordinate internally and/or respond to customer queries related to shipment
 Monitor shipment according to customer status and track & trace upon delivery
 Record and update information on customer profiles
 
Qualifications: 
Bachelor’s degree in a relevant field (preferably in Logistics, International Trade, or Business Administration),
 Minimum 2 years of professional experience in a Customer Service role within the logistics/shipping industry,
 Strong ability to manage multiple tasks and priorities effectively,
 Proactive approach with strong problem-solving and communication skills,
 Fluency in written & verbal English is a must (part of the interview will take place in English),
 Able to work in the office 4 days per week (hybrid) in Istanbul.
 
What we offer: 
Working in an agile, flexible, digital, and social culture
 Flexible working hours
 Working 40 hours a week
 Hybrid working
 Birthday day off
 Fruit Day: every Wednesday
 Happy hours
 Yearly bonus
 Transportation
 Life insurance
 Meal Allowance (Cash/monthly)
 Employee Assistance Program
 
During the recruitment process, the personal data you provide in your CV is processed for purposes including contacting you, implementing human resources policies and procedures, managing candidate selection and placement processes, conducting reference checks, and ensuring security. For more detailed information about how your data is processed, please refer to our Employee Candidate Privacy Notice.
 
We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all
 
Come along on CMA CGM’s adventure !

Customer Service Professional Turkey

<div>
 
 Company Description
 
 
 
 As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device &ndash; SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
 
 
 
 What We Offer
 
 
 
 Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now!
 
 
 The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
 
 
 
 Who You&rsquo;ll Become
 
 
 
 A Solution Advisor works closely with our customers and prospects to identify and solve business challenges and meet their strategic objectives using SAP solutions. As a part of the sales team, a Solution Advisor is the &ldquo;subject matter expert&rdquo; responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and delivers software demonstrations that help the customer understand SAP&rsquo;s unique value proposition. In addition to deal support, the Solution Advisor participates in marketing events to generate demand, leads Design Thinking sessions, and collaborates with the broader sales team to identify whitespace opportunities at existing accounts.
 
 
 
 What You&rsquo;ll Do
 
 
 
 As a Solution Advisor within the SAP Academy for Customer Success, you will be responsible to:
 
 
 Successfully complete a 10-month program that strengthens a foundation for a successful customer-facing career at SAP.
 
 
 Participate in experiential learning opportunities with colleagues from all over the world and acquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting-edge technologies.
 
 
 Receive on-the-job training under the mentorship of a senior Solution Advisor colleague while working with our customers to gain real world experience and acquire the skills necessary to help guide our customers through their Digital Transformation journey.
 
 
 The program will enrich your knowledge of SAP and give you the professional experience to serve our customers. We offer full-time employment from day one with practical learning applications for your role. After successful completion of the program, you are expected to lead customer discovery sessions and survey activities to uncover business challenges and opportunities for innovation. You will create and deliver high impact and engaging software demonstrations that compel the customers to select SAP over other competitive offerings. You will also provide demand generation support through marketing events and deal execution support by responding to request for proposals.
 
 
 
 Solution Areas Focus
 
 
 
 SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
 
 
 
 What You Bring
 
 
 
 2-3 (Max 3 years) Years of professional experience (not including internships and part-time work) with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.
 
 
 Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.
 
 
 A cooperative and productive approach to working relationships, internally and externally.
 
 
 A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
 
 
 An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
 
 
 A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
 
 
 Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
 
 
 Proficiency in English to engage with our global network.
 
 
 The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
 
 
 
 About SAP Academy For Customer Success
 
 
 
 The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
 
 
 
 
 Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits.
 
 
 #SAPAcademyforCustomerSuccess
 
 
 #SAPCSCareers
 
 
 
 SAP'S DIVERSITY COMMITMENT
 
 
 
 To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
 
 
 SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to HR Direct (Americas: hrdirectamericas@sap.com, APJ: hrdirectapj@sap.com, EMEA: careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.
 
 
 
 #SAPNextGen
 
</div>

Solution Advisor Associate - SAP Academy for Customer Success - Türkiye

<div>
 At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.
 
 
 This Position reports to:
 
 
 Service Sales and Marketing Manager
 
 
 
 
 Your Role And Responsibilities
 
 
 
 <ul>
 <li>
 Product Management &amp; Localization: Lead the localization and lifecycle of ABB Motion Services&rsquo; product portfolio, ensuring alignment with global guidelines, market needs, and consistent value-based messaging across all materials
 </li>
 <li>
 Pricing Excellence: Coordinate and implement pricing governance, discount discipline, and profitability analysis to enhance transparency, competitiveness, and margin performance
 </li>
 <li>
 Sales Tool Ownership &amp; Enablement: Act as the local owner and developer of key sales and product tools (OneCare, Showpad, Motion Service Advisor, etc.), leading enhancements, training, and content updates to maximize usage and impact
 </li>
 <li>
 Customer Insights &amp; Market Intelligence: Conduct NPS, VoC, and market analyses to identify customer needs, improvement areas, and growth opportunities that inform product and business strategies
 </li>
 <li>
 Marketing Enablement &amp; Communication: Plan and execute integrated marketing campaigns, webinars, and customer events that promote ABB&rsquo;s service value propositions and generate measurable engagement
 
 
 </li>
 </ul>
 The work model for the role is: hybrid
 
 
 
 
 Qualifications For The Role
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Electrical, Electronics, Mechanical, or related engineering field
 </li>
 <li>
 3&ndash;5+ years of experience in Product Management, Service Business, or Motion Systems (motors, drives, generators) within industrial segments; experience in lifecycle services is an advantage
 </li>
 <li>
 Skilled in global-to-local product adaptation, documentation, and lifecycle governance
 </li>
 <li>
 Strong analytical mindset with demonstrated ability to work with pricing models, cost structures, discount mechanisms
 </li>
 <li>
 Skilled in developing sales tools and driving KPI-based adoption
 </li>
 <li>
 Strong ownership with clear communication, cross-functional collaboration, and data-driven problem-solving
 </li>
 <li>
 Customer-oriented, willing to travel without restrictions, and able to work effectively across sales, service, and project teams
 
 
 </li>
 </ul>
 We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
</div>

Product Manager

PepsiCo

<div>Overview :
<div>
Sorumlu olduğu b&ouml;lgede satış hedeflerinin ger&ccedil;ekleştirilmesini sağlamak, m&uuml;şteri ve şirket beklentileri doğrultusunda hizmet vererek uzun d&ouml;nemli m&uuml;şteri ilişkilerini geliştirmek.</div>
Responsibilities:
<ul><li>Sorumlu olduğu aylık ve yıllık satış hedeflerini ger&ccedil;ekleştirmek</li><li>
Şirketin belirlediği standartlar doğrultusunda d&uuml;zenli ve zamanında m&uuml;şteri ziyaretlerini ger&ccedil;ekleştirmek</li><li>
B&ouml;lgesindeki gelişim ve verimlilik fırsatlarını değerlendirip, b&uuml;y&uuml;meye ve karlılığa katkıda bulunmak</li><li>
Fiyatlandırma, promosyon, kampanya ve diğer satış strateji ve aktivitelerinin satış noktalarında eksiksiz olarak uygulanmasını sağlamak</li><li>
B&ouml;lge ekipman yerleşimi ve yeni satış noktası hedeflerini ger&ccedil;ekleştirmek</li><li>
Kendisine zimmetlenen &uuml;r&uuml;n, kıymetli evrak, ara&ccedil; ve cihazları kanuni prosed&uuml;rlere ve kullanım prosed&uuml;rlerine g&ouml;re kullanmak ve korumak</li></ul>
Qualifications:
<ul><li>Lise mezunu</li><li>
Askerliğini tamamlamış/muaf olması (Erkek &ccedil;alışanlar i&ccedil;in)</li><li>
S&uuml;r&uuml;c&uuml; ehliyeti olan ve aktif ara&ccedil; kullanabilen</li><li>
Tercihen sekt&ouml;r deneyimi olması</li><li>
İnsan ilişkileri kuvvetli</li><li>
Hedef ve sonu&ccedil; odaklı</li></ul></div>

Müşteri Temsilcisi (İstanbul Avr.)

Mikro Yazılım

<div>Mikrogrup olarak, h&#305;zla b&uuml;y&uuml;yen ve geli&#351;en organizasyonumuzda birlikteli&#287;in g&uuml;c&uuml;ne inanarak cesaretle ad&#305;m atan, i&#351;ine tutkuyla sar&#305;larak liderlik eden &ldquo;M&uuml;&#351;teri Hizmetleri Sorumlusu'' rol&uuml;ndeki ekip arkada&#351;&#305;m&#305;z&#305; ar&#305;yoruz! #mikrogrupseninleg&uuml;zel
Biz kimiz?
Mikrogrup &#351;irketleri, Mikro Yaz&#305;l&#305;m, Zirve Yaz&#305;l&#305;m, Para&#351;&uuml;t, Shopside, E-M&uuml;kellef ve MevzuatTR'den olu&#351;maktad&#305;r. &#350;irketlerimizin &uuml;r&uuml;n yelpazesi; KOB&#304;'lerden, mikro i&#351;letmelere ve oradan mali m&uuml;&#351;avirlere kadar uzanmakta ve temel &ouml;zelli&#287;i ise; mikro, k&uuml;&ccedil;&uuml;k ve orta &ouml;l&ccedil;ekli i&#351;letmelere y&ouml;nelik, kurulumu ve kullan&#305;m&#305; kolay, entegre ve kullan&#305;c&#305; ihtiya&ccedil;lar&#305;na g&ouml;re &#351;ekillendirilebilen mod&uuml;ler &uuml;r&uuml;n ve hizmetler sunmakt&#305;r. Bu, Mikrogrup yakla&#351;&#305;m&#305;n&#305;n yaratt&#305;&#287;&#305; farkt&#305;r.
Ba&#351;ar&#305;m&#305;z&#305;n bir sonucu olarak, 2023 y&#305;l&#305;nda &#304;talya'n&#305;n dev yaz&#305;l&#305;m geli&#351;tirme &#351;irketi TeamSytem, Mikrogrup'a stratejik ortak olmu&#351;tur. H&#305;zla b&uuml;y&uuml;yen ve geli&#351;en organizasyonumuzda, heyecan&#305;m&#305;za ortak olacak, cesur ad&#305;mlar atacak, birle&#351;me g&uuml;c&uuml;ne inanacak ve i&#351;inde tutkuyla liderlik g&ouml;sterecek &ldquo;M&uuml;&#351;teri Hizmetleri Sorumlusu'' rol&uuml;ne yeni ekip arkada&#351;&#305;m&#305;z&#305; ar&#305;yoruz!#mikrogrupseninleg&uuml;zel!
&Ccedil;al&#305;&#351;ma Prensiplerimiz
De&#287;erlerimize ve hedeflerimize olan ba&#287;l&#305;l&#305;&#287;&#305;m&#305;zla, i&#351; yapma bi&ccedil;imimizi belirleyen &ccedil;al&#305;&#351;ma prensiplerimizi seninle payla&#351;maktan gurur duyuyoruz:
#B&#304;RL&#304;KTEL&#304;Kseninleguzel #CESARETseninleguzel
#TUTKUseninleguzel #L&#304;DERL&#304;Kseninleguzel
Bu prensipler; s&uuml;rekli geli&#351;im, etik davran&#305;&#351; ve tak&#305;m &ccedil;al&#305;&#351;mas&#305;n&#305; temel alarak, ba&#351;ar&#305;m&#305;z&#305;n anahtar&#305;n&#305; olu&#351;turuyor.
Hangi yetkinlikleri bekliyoruz?<ul><li>
&Uuml;niversitelerin lisans veya &ouml;n lisans b&ouml;l&uuml;mlerinden mezun,</li><li>
Muhasebe , &Ouml;n muhasebe konusunda deneyimli</li><li>
Tercihen Mikro Muhasebe program&#305;n&#305; kullanm&#305;&#351;,</li><li>
Tercihen, SQL bilgisi veya deneyimi, ticket sistemi takip s&uuml;re&ccedil;leri hakk&#305;nda bilgisi olan,</li><li>
Tercihen M&uuml;&#351;teri Hizmetleri alan&#305;nda deneyimli,</li><li>
MS Office programlar&#305;n&#305; kullanabilen,</li><li>
Erkek adaylarda askerlik g&ouml;revini tamamlam&#305;&#351;,</li><li>
S&ouml;zl&uuml; ve yaz&#305;l&#305; ileti&#351;im kurallar&#305;na h&acirc;kim,</li><li>
M&uuml;&#351;teri memnuniyeti odakl&#305;, yard&#305;msever,</li><li>
Problem &ccedil;&ouml;zme becerileri geli&#351;mi&#351;.</li></ul>
Tak&#305;m &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n biri oldu&#287;unu d&uuml;&#351;&uuml;n&uuml;yorsan, seni Mikrogrup&rsquo;u birlikte daha da g&uuml;zel k&#305;lmaya davet ediyoruz.
Sorumluluklar&#305; nelerdir ?<ul><li>
Gelen m&uuml;&#351;teri &ccedil;a&#287;r&#305;lar&#305;n&#305;n kar&#351;&#305;lanmas&#305; (Teknik yard&#305;m talepleri),</li><li>
Bildirilen sorun ve talepler i&ccedil;in kay&#305;t a&ccedil;&#305;lmas&#305; ve ilgili birimlere y&ouml;nlendirilmesi,</li><li>
Kay&#305;t a&ccedil;arken &ccedil;a&#287;r&#305;lara &ouml;nem derecelerine g&ouml;re &ouml;ncelik atanmas&#305;,</li><li>
&Ccedil;a&#287;r&#305;n&#305;n durumu ile ilgili gerekti&#287;inde kullan&#305;c&#305;n&#305;n bilgilendirilmesi,</li><li>
Yard&#305;m Masas&#305; M&uuml;&#351;terilerinde, m&uuml;&#351;teri memnuniyetinin sa&#287;lanmas&#305;,</li><li>
Sorun giderildi&#287;inde kayd&#305; bildiren birime veya kay&#305;t sahibine e-posta ile veya s&ouml;zl&uuml; olarak geri bildirim yap&#305;lmas&#305;n&#305;n sa&#287;lanmas&#305;,</li><li>
Projelerde gerekli evrak ve kay&#305;tlar&#305;n tutulmas&#305; ve muhafazas&#305;n&#305;n sa&#287;lanmas&#305;</li></ul> 
 
Sana neler sunuyoruz?<ul><li>
Teknoloji sekt&ouml;r&uuml;n&uuml;n nabz&#305;n&#305; tutan; yenilik&ccedil;i, enerjik ve destekleyici bir ekip ile &ccedil;al&#305;&#351;ma imkan&#305;,</li><li>
&Ccedil;al&#305;&#351;ma hayat&#305;n&#305; dengeli y&ouml;netebilmen i&ccedil;in Hibrit &ccedil;al&#305;&#351;ma sistemi ve pozisyonunun ve departman&#305;n&#305;n i&#351; planlamas&#305;na uygun olacak &#351;ekilde istedi&#287;in yerden &ccedil;al&#305;&#351;abilme &ouml;zg&uuml;rl&uuml;&#287;&uuml;,</li><li>
Farkl&#305; k&uuml;lt&uuml;rlere sayg&#305;l&#305; ve kapsay&#305;c&#305; bir &ccedil;al&#305;&#351;ma ortam&#305;,</li><li>
%50 kad&#305;n %50 erkek &ccedil;al&#305;&#351;an oran&#305;m&#305;z ile e&#351;it ve dengeli bir &ccedil;al&#305;&#351;ma ortam&#305;,</li><li>
Bize &ouml;zel detaylara sahip, s&uuml;rekli kapsam&#305;n&#305; geni&#351;letmeye odakland&#305;&#287;&#305;m&#305;z yan haklar,</li><li>
8000&rsquo;den fazla geli&#351;im ve e&#287;itim i&ccedil;eri&#287;i sundu&#287;umuz, mobilden de 7 g&uuml;n 24 saat eri&#351;im sa&#287;layabildi&#287;in Mikrogrup Akademi,</li><li>
Her bir ekip arkada&#351;&#305;m&#305;z&#305;n esenli&#287;i Mikrogrup&rsquo;ta de&#287;erli; do&#287;um g&uuml;n&uuml; izni, sa&#287;l&#305;k sigortas&#305; ve wellness destekleri,</li><li>
Uzaktan &ccedil;al&#305;&#351;man&#305;n etkisini &ldquo;birlikteli&#287;imizle&rdquo; azaltt&#305;&#287;&#305;m&#305;z Happy Hourlar&#305;m&#305;z,</li></ul>
 Ba&#351;vurunu almak i&ccedil;in sab&#305;rs&#305;zlan&#305;yoruz! Ba&#351;vurular&#305;n t&uuml;m&uuml;n&uuml; inceledikten sonra g&ouml;r&uuml;&#351;me s&uuml;recine ge&ccedil;ece&#287;iz. Ekibimizin bir par&ccedil;as&#305; olman&#305; d&ouml;rt g&ouml;zle bekliyoruz!</div>

Müşteri Hizmetleri Sorumlusu

Arvato

<div>
 
 We are seeking a
 
 Business Development Manager
 
 to drive growth and expand our client portfolio across
 
 Lifestyle &amp; Sport, Technology, and Cosmetics
 
 sectors. Reporting directly to the
 
 Logistics Operations Director
 
 , this role will focus on identifying new business opportunities, developing strategic partnerships, and delivering value-driven supply chain and logistics solutions tailored to fast-moving, consumer-centric industries.
 
 
 The role is ideal for a commercially minded professional who thrives in dynamic markets, understands evolving customer expectations, and can translate business needs into scalable logistics and fulfillment solutions.
 
 
 
 
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Develop and execute
 
 business development strategies
 
 to grow Arvato&rsquo;s presence within
 
 Fashion/Tech/Cosmetics/Retail
 
 sectors.
 </li>
 <li>
 Identify, prospect, and engage
 
 new clients and partners
 
 , building a sustainable pipeline of opportunities.
 </li>
 <li>
 Understand client business models and translate their commercial needs into
 
 customized supply chain, fulfillment, distribution and value-added service solutions
 
 .
 </li>
 <li>
 Collaborate closely with internal teams (operations, solution design, IT, project management, finance) to ensure feasible, competitive, and scalable proposals.
 </li>
 <li>
 Lead commercial discussions, prepare proposals, and conduct
 
 contract negotiations
 
 in line with profitability and service excellence goals.
 </li>
 <li>
 Monitor market trends, consumer behavior, and competitor activity within target industries to proactively identify growth opportunities.
 </li>
 <li>
 Support go-to-market initiatives tenders processes across assigned sectors.
 </li>
 <li>
 Build long-term partnerships by acting as a trusted commercial advisor throughout the pre-sales and onboarding phases.
 </li>
 <li>
 Represent
 
 Arvato
 
 at industry events, fairs, and client meetings.
 </li>
 <li>
 Travel domestically and internationally as required.
 </li>
 </ul>
 
 
 
 
 
 
 What You&rsquo;ll Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Supply Chain Management, Engineering, or a related field (Master&rsquo;s degree is a plus).
 </li>
 <li>
 Proven experience in
 
 Business Development, Sales, or Commercial roles
 
 , preferably within logistics, fulfillment, distribution, supply chain, e-commerce, or consumer-driven industries.
 </li>
 <li>
 At least 6 years of experience in related fields.
 </li>
 <li>
 Strong understanding of
 
 Fashion/Tech/Cosmetics/Retail
 
 market dynamics, including omnichannel, e-commerce, and customer experience expectations.
 </li>
 <li>
 Solid commercial acumen with the ability to structure value-based proposals.
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills.
 </li>
 <li>
 Ability to manage multiple opportunities simultaneously in a fast-paced environment.
 </li>
 <li>
 Strategic and analytical mindset with strong problem-solving skills.
 </li>
 <li>
 Fluent in English (both written and spoken); German is a plus.
 </li>
 <li>
 Willingness to travel when needed.
 </li>
 </ul>
 
 
 
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 A global, international working environment within
 
 Bertelsmann Group
 
 .
 </li>
 <li>
 Exposure to diverse, fast-growing industries such as
 
 Fashion/Tech/Cosmetics/Retail.
 
 </li>
 <li>
 Opportunities for professional growth and long-term career development within Arvato.
 </li>
 <li>
 A collaborative culture that values initiative, innovation, and ownership.
 </li>
 <li>
 The chance to contribute to a trusted strategic partner supporting leading global and regional brands.
 </li>
 </ul>
 
 
</div>

Business Development Manager

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