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smartkündigen OHG

<div>Wir sind auf der Suche nach einer/einem Freelancer*in im Bereich Kundenbetreuung f&uuml;r administrative und telefonische Aufgabenfelder.
<h2 class="jobSectionHeader">
Aufgaben</h2>
<ul><li>Bearbeitung von Kundenmails via Ticketsystem</li>
<li>Pflege und Nachverfolgung von Bestandskunden</li>
<li>Telefonischer Support</li>
<li>Bearbeitung von Kundenakten</li>
</ul><h2 class="jobSectionHeader">Qualifikation</h2>
<ul><li>Deutsch als Muttersprache</li>
<li>PC Kenntnisse (Basis)</li>
<li>vollausgestattetes Home-Office B&uuml;ro (Tisch, Stuhl, Internet, Laptop oder PC, Headset mit Noise-Cancelling)</li>
<li>Motivation und Leistungsbereitschaft</li>
<li>leistungsstarke Internetverbindung</li>
</ul><h2 class="jobSectionHeader">Benefits</h2>
<ul>
<li>attraktives monatliches Gehalt
</li>
<li>100% Home Office
</li>
<li>Arbeitszeiten zwischen 08:00 - 17:00 Uhr (deutsche Uhrzeit)
</li>
<li>maximal 40h von MO-FR (Wochende FREI)
</li>
<li>20 Urlaubstage + alle deutschen Feiertage frei
</li>
<li>regelm&auml;&szlig;ige Coachings in verschiedenen Bereichen
</li>
<li>Wenn du gerne in einem jungen, dynamischen Team arbeitest, bist du bei uns an der richtigen Stelle.</li></ul></div>

Sachbearbeiter Backoffice & Customer Service (m/w/d) 100 % Remote | 850 € mtl.

<div>Wir sind auf der Suche nach einer/einem Freelancer*in im Bereich Kundenbetreuung f&uuml;r administrative und telefonische Aufgabenfelder.
<h2 class="jobSectionHeader">
Aufgaben</h2>
<ul><li>Bearbeitung von Kundenmails via Ticketsystem</li>
<li>Pflege und Nachverfolgung von Bestandskunden</li>
<li>Telefonischer Support</li>
<li>Bearbeitung von Kundenakten</li>
</ul><h2 class="jobSectionHeader">Qualifikation</h2>
<ul><li>Deutsch als Muttersprache</li>
<li>PC Kenntnisse (Basis)</li>
<li>vollausgestattetes Home-Office B&uuml;ro (Tisch, Stuhl, Internet, Laptop oder PC, Headset mit Noise-Cancelling)</li>
<li>Motivation und Leistungsbereitschaft</li>
<li>leistungsstarke Internetverbindung</li>
</ul><h2 class="jobSectionHeader">Benefits</h2>
<ul>
<li>attraktives monatliches Gehalt (750,00&euro; - 850,00&euro;)
</li>
<li>100% Home Office
</li>
<li>Arbeitszeiten zwischen 08:00 - 17:00 Uhr (deutsche Uhrzeit)
</li>
<li>maximal 40h von MO-FR (Wochende FREI)
</li>
<li>20 Urlaubstage + alle deutschen Feiertage frei
</li>
<li>regelm&auml;&szlig;ige Coachings in verschiedenen Bereichen
</li>
<li>Wenn du gerne in einem jungen, dynamischen Team arbeitest, bist du bei uns an der richtigen Stelle.</li></ul></div>

Mitarbeiter Kundenservice & Administration (m/w/d) Remote | 850 € monatlich

Backoffice & Kundenservice (m/w/d) 100 % Remote | 850 € monatlich

Mitarbeiter (m/w/d) Kundenbetreuung & Backoffice | Remote | 850 € monatlich

Philips

<div><h3 class="jobSectionHeader">Job Title
</h3>Sales Leader, Strategic Key Accounts
<h3 class="jobSectionHeader">Job Description
</h3>Sales Leader, Strategic Key Account is responsible for driving the strategic direction and growth of key accounts, implementing impactful strategies aligned with company objectives to maximize long-term revenue. The role cultivates executive-level relationships, acting as a trusted advisor to develop mutual business success and innovation. The role leads large-scale projects for key accounts, ensuring exceptional delivery and client satisfaction and conducts thorough market analysis to identify growth opportunities. The role develops tailored account management plans, negotiates high-value contracts, and provides strategic insights to senior leadership. The role fosters a culture of continuous improvement, represents the company at industry events, and operates under limited supervision to impact organizational policies and operations.
Your Role:
<ul><li>Drives the overall strategic direction and growth of key accounts, developing and implementing high-impact strategies that align with company objectives and maximize long-term revenue.
</li><li>Cultivates and maintains executive-level relationships within key accounts, acting as a trusted advisor and strategic partner to drive mutual business success and innovation.
</li><li>Works under limited supervision and contributes to development, modification, and execution of organizational policies impacting immediate operations of a business and/or region and/or function and potentially organization wide.
</li><li>Spearheads the execution of large-scale, complex projects and initiatives for key accounts, ensuring all deliverables meet or exceed client expectations and timelines, and may manage and develop employees to achieve organizational goals and ensuring compliance with industry regulations, all while fostering a culture of impact with care
</li><li>Defines the sales strategy and distribution strategy for own market segment, including tailored value proposition and creates budget for activities with national accounts, defining projects for a diverse type of actions.
</li><li>Conducts comprehensive market analysis and competitive benchmarking to identify opportunities for expanding market share and enhancing the company's value proposition within key accounts, ensuring regular updates to sales data in the Customer Relationship Management System in line with Company policies and KPI's.
</li><li>Develops and implements tailored account management plans that include detailed strategies for growth, retention, and customer satisfaction, ensuring alignment with broader business goals.
</li><li>Develops the value proposition to end-customers, evaluates new opportunities for the company, demonstrates the benefits of our offerings and explores potential growth areas to enhance market presence and drive business development.
</li><li>Engages directly with high-level strategic decision-makers and influencers, facilitates more effective communication, addresses critical issues promptly, and ensures that strategic objectives are aligned and met efficiently.
</li><li>Analyzes customer price targets and competitive offerings, aligns pricing strategies with client expectations and market conditions by analyzing competitors and customer needs, ensuring regular updates to sales data in the Customer Relationship Management System in line with Company policies and KPI's.
</li></ul><ul><li>Negotiates high-value contracts and agreements with key accounts, leveraging deep industry knowledge and financial acumen to secure favorable terms and drive profitability.
</li><li>Collaborates with cross-functional teams to deliver exceptional service and solutions to key accounts, coordinating efforts across sales, marketing, product development, and customer delivery.
</li><li>Provides strategic insights and recommendations to senior leadership based on in-depth analysis of account performance, market trends, and competitive dynamics.
</li><li>Acts as a senior mentor and coach to the entire account management team, fostering a culture of excellence, continuous improvement, and professional development across all levels.
</li><li>Represents the Company at industry events, conferences, and client meetings, showcasing the company's expertise and capabilities to strengthen relationships and attract new business opportunities.
</li><li>Ensures full compliance with Philips' business processes, quality standards, and regulatory requirements, maintaining the highest levels of business integrity and conduct, which safeguards the company's reputation.
</li></ul>You are the right fit if:
<ul><li>Bachelor's / master&rsquo;s degree in business administration, Marketing, Sales or equivalent.
</li><li>Minimum 10 years of experience in areas such as Account Management, Client Relationship Management, Sales &amp; Commercial Leadership, Business Development or equivalent in Health Care Sector.
</li><li>Proven Track Record of Sales Delivery against Targets in Medical Devices &amp; Healthcare Market.
</li><li>Good command of MS office applications and top-notch presentation skills is needed
</li><li>Strong leadership skills and stakeholders management skills.
</li><li>Highly motivated, customer-centric and result oriented professional
</li><li>Fluent in English in addition to local language
</li></ul>How we work at Philips
 
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart &ndash; which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home &ndash; for our hybrid roles.
 
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.
Our hybrid working model is defined in 3 ways:
 
We believe in the importance of impactful collaboration: There's a certain energy when everyone&rsquo;s in the same room that can heighten idea generation and creative friction needed for problem-solving.
 
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn&rsquo;t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
 
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.
Why should you join Philips?
 
Working at Philips is more than a job. It&rsquo;s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.
#LI-EU
#LI-FIELD</div>

Sales Leader, Strategic Key Accounts

GoStudent

<div>Rol&uuml;n Genel Tanımı

Ger&ccedil;ek bir fark yaratabileceğin bir ekipte yer almak ister misin? T&uuml;rkiye'deki dinamik ekibimizin bir par&ccedil;ası olabilir ve eğitimin geleceğini aktif şekilde şekillendirebilirsin! GoStudent'ta Global M&uuml;şteri Hizmetleri Y&ouml;neticisi olarak, her &ouml;ğrencinin başarıya ulaşması i&ccedil;in ihtiya&ccedil; duyduğu desteği sağlamada kilit bir rol &uuml;stleniyorsun. Eğitimi d&ouml;n&uuml;şt&uuml;rmek ve &ouml;ğrencilerin hayatında kalıcı bir etki yaratmak isteyen tutkulu bir ekiple birlikte &ccedil;alışma fırsatın var.

Konum 
İstanbul (hibrit) veya T&uuml;rkiye genelinde (remote) 

Misyonumuzdaki Rol&uuml;n:
<ul>
<li>M&uuml;şteri Desteği &ndash; M&uuml;şterilere canlı sohbet, e-posta ve telefon aracılığıyla destek veriyorsun. Ağırlıklı olarak Almanca'ya ihtiya&ccedil; duyacaksın ama DACH b&ouml;lgesinin yanı sıra İspanya, İtalya, Fransa, Polonya ve Hollanda gibi pazarlarda &ccedil;eviri ara&ccedil;larını da kullanacaksın.</li>
<li>Takım &Ccedil;alışması &ndash; Farklı pazarlar i&ccedil;in m&uuml;şteri odaklı &ccedil;&ouml;z&uuml;mler geliştirmek &uuml;zere ekibinle yakın &ccedil;alışıyorsun.</li>
<li>Organizasyon &amp; Problem &Ccedil;&ouml;zme &ndash; Ders planlamalarını koordine ediyor, &ouml;ğretmen aramalarını, rezervasyonları ve t&uuml;m b&ouml;lgelerden gelen acil talepleri y&ouml;netiyorsun.</li>
<li>Ara Y&uuml;z &ndash; M&uuml;şteri hizmetleri ekibi ile eğitmen ağımız arasında k&ouml;pr&uuml; g&ouml;revi g&ouml;rerek s&uuml;re&ccedil;lerin sorunsuz işlemesini sağlıyorsun.</li>
</ul>
Neler Getiriyorsun?
<ul>
<li>M&uuml;şteri Hizmetleri Deneyimi (2&ndash;5 yıl) &ndash; Tercihen daha &ouml;nce m&uuml;şteri desteği veya &ccedil;ağrı merkezi tecr&uuml;ben var, hizmet s&uuml;re&ccedil;lerine hakimsin.</li>
<li>&Ccedil;ok iyi Almanca bilgisi (C1/C2) &ndash; Almanca konuşan m&uuml;şterilerle rahat&ccedil;a iletişim kurabiliyorsun. İngilizce, İtalyanca, İspanyolca, Fransızca, Leh&ccedil;e ya da Yunanca gibi ek diller (en az B2) ise b&uuml;y&uuml;k bir artı.</li>
<li>Ara&ccedil; Kullanım Yetkinliği &ndash; CRM sistemleri ve &ccedil;eviri ara&ccedil;larını etkin şekilde kullanabiliyor, yeni yazılımlara kolayca adapte olabiliyorsun.</li>
<li>İletişim Becerisi &amp; M&uuml;şteri Odaklılık &ndash; M&uuml;şteri ihtiya&ccedil;larını hızla anlıyor, empatiyle yaklaşıyor, net iletişim kurup her zaman uygun &ccedil;&ouml;z&uuml;m&uuml; buluyorsun.</li>
<li>D&uuml;zen &amp; İnisiyatif &ndash; Planlı &ccedil;alışıyor, sorumluluk alıyor ve yoğun zamanlarda bile soğukkanlılığını koruyorsun.</li></ul> 


 Geleceğin: Bu rol, m&uuml;şteri başarısı ve s&uuml;rd&uuml;r&uuml;lebilir memnuniyet d&uuml;nyasına a&ccedil;ılan bir sı&ccedil;rama tahtası. Katkıların, m&uuml;şteri deneyimimizi şekillendirmede b&uuml;y&uuml;k rol oynayacak. 

Potansiyelini Ortaya &Ccedil;ıkarman İ&ccedil;in Yaklaşımımız 

<ul>
<li>Birlikte B&uuml;y&uuml;yoruz &ndash; Gelişim Programımızla kariyerine y&ouml;n ver. LinkedIn Learning'de binlerce kursa, Mentorluk Programına ve aylık &ouml;ğrenme oturumlarına erişimin olacak. Ayrıca seni GoStudent deneyimiyle tanıştırmak i&ccedil;in ilk g&uuml;nden 30 saatlik &uuml;cretsiz birebir dersin hazır.
</li>
<li>Toplulukla G&uuml;&ccedil;len &ndash; GoStudent Kaynak Gruplarımızdan birine katılarak kendini ifade edebileceğin alanlar yarat.
</li>
<li>&Uuml;st D&uuml;zey Ekipman &ndash; İlk g&uuml;nden itibaren ihtiyacın olan teknik ekipmanları sana sağlıyoruz.</li></ul> 

A&ccedil;ıklığa ve &Ccedil;eşitliliğe Bağlılığımız

Benzersiz becerilerini ve tutkunun değerini biliyoruz. Yaşın, cinsiyetin, milliyetin ya da siyasi g&ouml;r&uuml;ş&uuml;n değil &ndash; yeteneğin ve motivasyonun bizim i&ccedil;in &ouml;nemli. Tek boynuzlu bir at bile olsan, yeter ki pozitif bir etki yaratabileceğine inan! T&uuml;m şartları karşılamasan bile, kendine g&uuml;veniyorsan başvur. &Ccedil;&uuml;nk&uuml; &ccedil;eşitlilik bizi daha yaratıcı, yenilik&ccedil;i ve g&uuml;&ccedil;l&uuml; kılıyor.

Hazırsan Başvur!

Eğitimi bizimle birlikte yeniden d&uuml;ş&uuml;nmeye, hırslı bir ekibin par&ccedil;ası olmaya ve ger&ccedil;ek bir etki yaratmaya hazırsan hemen başvur!

 L&uuml;tfen &ouml;zge&ccedil;mişini PDF formatında ve tercihen İngilizce olarak y&uuml;kle&mdash;&ccedil;&uuml;nk&uuml; DOC formatı sistemimizde desteklenmeyebilir. 


Disclose Privacy &amp; Compliance Information</div>

Müşteri Hizmetleri Temsilcisi (Türkiye) - Almanca Konuşan

Dayco

<div>
 We are seeking a talented Key Account Manager for Turkey, based in Istanbul (Turkey) to join our Sales team at Dayco.
 
 
 
 Summary of the position:
 
 
 
 The Key Account Manager (KAM) is responsible for managing and expanding strategic relationships with Tier 1 and Tier 2 customers across the country. This pivotal role is responsible for owning and executing the comprehensive sales strategy for our most valuable clients, focusing on sustainable revenue growth, exceptional customer satisfaction, and deep, long-term engagement
 
 
 
 Main duties &amp;responsibilities:
 
 
 
 <ul>
 <li>
 Develop and implement tailored sales strategies for a portfolio of high-value Tier 1 and Tier 2 accounts to maximize revenue potential and market share.
 </li>
 <li>
 Cultivate and maintain robust, long-term partnerships with key decision-makers and stakeholders within client organizations.
 </li>
 <li>
 Drive aggressive sales growth, improve profitability, and increase market share within the region by optimizing sales channels and team effectiveness.
 </li>
 <li>
 Drive predictable and accelerated revenue growth by identifying new opportunities, negotiating complex deals, and securing contract renewals and expansions.
 </li>
 <li>
 Utilize market intelligence to ensure high forecast accuracy, adapting strategies proactively to market shifts and competitive dynamics.
 </li>
 <li>
 Work closely with marketing, product management, and supply chain teams to ensure regional needs are met and commercial strategies are fully supported.
 </li>
 <li>
 Ensure the highest levels of customer satisfaction and retention by acting as a trusted advisor and coordinating internal resources to meet client needs effectively.
 </li>
 <li>
 Manage the entire sales life cycle from initial contact through closing, ensuring alignment with company goals and targets.
 </li>
 <li>
 Meet or exceed account growth and retention targets
 </li>
 <li>
 Act as the primary point of contact for strategic clients, understand their needs and business objectives; provide tailored solutions
 </li>
 <li>
 Build and nurture long-term relationships with decision-makers and stakeholders
 </li>
 <li>
 Conduct regular business reviews, performance reporting, and forecasting
 
 
 </li>
 </ul>
 
 Requirements and Skills
 
 
 :
 
 
 
 <ul>
 <li>
 Based in Istanbul, Turkey
 </li>
 <li>
 Minimum 4/5 years of experience in commercial roles, preferably in the Automotive Aftermarket and/or in Turkey.
 </li>
 <li>
 Fluency in English
 </li>
 <li>
 Bachelor&rsquo;s degree in Engineering, Business, Economics, or a related field.
 </li>
 <li>
 Strong analytical skills to interpret sales data, market trends, opportunities and competitive landscape
 </li>
 <li>
 Proven ability to build and maintain strong customer relationships and influence key stakeholders
 </li>
 <li>
 Strong negotiation and commercial acumen
 </li>
 <li>
 Strong project management capabilities
 </li>
 <li>
 Excellent communication skills (written and verbal)
 </li>
 <li>
 Proven leadership skills to lead business reviews and drive follow-up actions
 </li>
 <li>
 Demonstrated experience managing a P&amp;L and consistently achieving or exceeding targets
 </li>
 <li>
 Strong proficiency with commercial systems and sales tools, including: CRM platforms, ERP systems and Sales forecasting &amp; reporting tools (Excel, Power BI or similar).
 </li>
 <li>
 Solid understanding of key commercial and financial concepts, including: Net Sales (NS), Net Margin (NM) &amp; Contribution Margin (CM), EBITDA, Statement of Work (SOW) and Days Sales Outstanding (DSO)
 
 
 </li>
 </ul>
 
 More information:
 
 
 
 <ul>
 <li>
 Contract Type: Permanent position
 </li>
 <li>
 Workplace: Full remote, based in Istanbul (Turkey)
 
 
 </li>
 </ul>
</div>

Key Account Manager Turkey

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