customer service associate Jobs in Baltimore

customer service associate

customer service rep

customer service agent

My City Transportation

<div><div><p>MyCity Transportation is seeking a <b>Customer Service Agent</b> to supervise a large Dispatch department. He/she will be responsible for ensuring the Dispatch department maintains effective daily communication with drivers, including those run by subcontractors; to continually monitor service making proactive adjustments to maximize on-time performance and productivity; demonstrate effective use of scheduling software, two-way radio communication, telephone, and data analysis skills.</p><p><b>
Job Responsibilities:</b></p><ul><li>
General oversight of MOCC operations</li><li>
Work with the Mobility Call Center, Dispatch, Scheduling, and IT Managers</li><li>
Ensure all positions are filled and all activities are responsive to service demand</li><li>
Customer service functions of the MOCC</li><li>
Proactive/responsive phone calls to customers and/or the Service Delivery Contractor(s)</li><li>
Ensure 24-hours-per-day, 7-days-per-week coverage of the MOCC</li><li>
Must demonstrate effective use of scheduling software, two-way radio communication, telephone, and data analysis skills</li><li>
Minimum education of a High School Diploma or equivalent</li><li>
At least three (3) to five (5) years of successful supervisory experience is preferred</li><li>
High level of customer focus</li><li>
Proficiency using Trapeze PASS is required</li></ul><p><b>
Talent Requirements:</b></p><ul><li>
College Degree in Business Management or Administration or will have degree within the next six (6) months.</li><li>
Ability to manage multiple projects while managing 7 days/week operations.</li><li>
At least three (3) to five (5) years of successful supervisory experience preferred.</li><li>
Ability to effectively lead a diverse group of individuals to successfully achieve the goals of the Dispatch Department.</li><li>
Ability to learn and demonstrate efficiency in the use of Trapeze.</li><li>
Has the ability to manage a workforce to meet customer expectations.</li><li>
Strong customer service skills.</li><li>
Ability to work independently and follow directions.</li><li>
Ability to adapt and remain flexible in a dynamic environment.</li></ul></div></div>

Customer Service Agent

<div><p><b>Accelerate your career at RXO
</b><br>
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
</p><p></p><p>As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of outstanding service. You&rsquo;ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience
</p><p></p><p>What your day-to-day will look like:
</p><p></p><ul><li>Assist customers and business partners via telephone and email
</li><li>Handle customer complaints in a calm, professional manner
</li><li>Diagnose, assess, and resolve problems or issues
</li><li>Monitor progress of delivery routes
</li><li>Scan haul-away pods and verify stamps
</li><li>Process changes or cancellations to delivery orders
</li></ul><p></p><p>At a minimum, you&rsquo;ll need:
</p><p></p><ul><li>Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
</li></ul><p></p><p>It&rsquo;d be great if you also have:
</p><p></p><ul><li>High school diploma or equivalent
</li><li>1-year related experience preferably within a call center environment
</li><li>Strong customer service skills and the ability to satisfactorily resolve issues
</li><li>Solid ability to multitask with exceptional organizational skills
</li><li>Ability to thrive under pressure while delivering solutions that exceed customer expectations
</li></ul><p></p><p><b>Does this sound like you? Check out what else RXO has to offer.
</b></p><p></p><p><b>Why Join Us:
</b></p><p></p><p><b>Our Benefits
</b></p><ul><li><p>Comprehensive medical, dental, and vision plans
</p></li><li><p>401(k) retirement plan with up to 5% company match
</p></li><li><p>Pre-tax accounts to help streamline eligible expenses
</p></li><li><p>Company-paid disability and life insurance
</p></li><li><p>Employee Assistance Program (EAP)
</p></li><li><p>Career and Leadership Development Programs
</p></li><li><p>Paid time off, company holidays, and volunteer days
</p></li></ul><p></p><p><b>Our Culture
</b></p><p>Our values are the key to our unique culture and our ability to deliver for everyone we serve.
</p><p>We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
</p><p></p><p><b>The Next Step
</b><br>
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.</p></div>

Customer Service Rep

NORTHWEST REGISTERED AGENT

<p>Northwest Registered Agent is looking to add to our team in our brand new Baltimore, MD office. This is an exciting opportunity to join a friendly office and be part of a dynamic team. We are seeking self-motivated and self-starters who can also demonstrate patience and adaptability. This is a full-time, Monday-Friday role, working in the office alongside an awesome set of teammates.</p><p>In this fast-paced position, excellent organizational skills and attention to detail are essential. At Northwest Registered Agent, we believe in hiring good people and giving them the autonomy they need to succeed. We are looking for individuals who approach their work as if it were their own business. We trust our team members to make decisions, solve problems, and interact with our clients in a genuine and personable manner.</p><p>Join us if you've had success in retail or the restaurant industry. We know you've dealt with difficult times and we value the skills you've developed in that line of work!</p><p><b>We love to see a cover letter! Could you share a brief cover letter telling us a bit about your background, experience, and what excites you about this role?</b></p><p><b>Please check out our website to get a better understanding of the business we love! </b>https://www.northwestregisteredagent.com/</p><p>Starting Wage: $18.50/hour+ $2/hour in office increase</p><p>This position is coded as &quot;Office Only&quot; which requires daily in office attendance. You will receive an additional $2/hour to your base wage. This stipend is subject to change based on change in your role or business decision.</p><p>Responsibilities:</p><ul><li>Prioritize, process, open, sort, scan, and track inbound mail and Service of Process. Process, ship, and track outbound mail.</li><li>Retrieve and upload required or missing client account information or documentation into company software.</li><li>Keep client files up to date by consistently recording client interactions and documentation.</li><li>Manage and submit state filings within set timelines.</li><li>Communicate in a clear and timely manner with clients and internal teams when problems arise or assistance is needed.</li><li>Clearly and professionally answer inbound client inquiries over the phone and via email; helping educate clients on their corporate filing requirements, registered agent service, and a variety of other services.</li><li>Learn and retain knowledge on document processing guidelines, filing specific requirements, and company services.</li><li>Hit position metrics for mail processing, filings, and client support with no/minimal errors.</li><li>As part of a small office team, identify and drive process improvements and support teammates and office as needed with a variety of daily tasks from opening/closing the building to ordering supplies.</li></ul><p>Requirements:</p><ul><li>Strong attention to detail, organized</li><li>Self motivated and quick learner</li><li>Strong customer service skills, clear and concise communicator</li><li>Strong computer skills and comfortable conducting online research and troubleshooting issues</li><li>Eager and interested in learning more about our business and solving client problems</li><li>Collaborative &amp; coachable</li><li>Available to work in office daily, Monday - Friday</li></ul><p>Job Type: Full-time</p><p>Pay: $20.50 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>What about this role or company made you want to apply?</li></ul><p>Ability to Commute:</p><ul><li>Baltimore, MD 21201 (Required)</li></ul><p>Work Location: In person</p>

Corporate Document Processor - MD

Swissport

<div>Overview:
<div></div><div>
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple &ndash; &ldquo;To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.&rdquo;</div><div></div><div><br>
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.</div><div></div><div><b><br>
Job Summary</b></div><div>
Cargo Office Agent assists Cargo Supervisor with daily operations. They verify and keep records on import and export cargo as well as maintain applicable safety and quality standards.</div><div>
The expected pay rate is $16.50/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.</div><div><b><br>
Your activities</b></div><ul><li>
Prepare airline and customs documentation</li><li>
Comply with company&rsquo;s Standard Operating Procedures (SOP) and policies</li><li>
Ensure paperwork is prepared timely and accurately</li><li>
Make sure paperwork related to the cargo is correct before release</li><li>
Assure proper compliance with local and international laws and regulations</li><li>
Follow Dangerous Goods Requirements and Regulations</li><li>
Comply with other general office duties as assigned</li></ul><div><b>
Your profile</b></div><ul><li>
High school diploma or GED equivalent</li><li>
Strong oral and written communication skills</li><li>
General office operations skills</li><li>
Customer focus and quality awareness</li><li>
Must be able to work flexible working hours</li><li>
Willing to work in inclement weather conditions</li><li>
Computer Literate</li></ul><div><b>
What we offer</b></div><ul><li>
401(k)</li><li>
Dental insurance</li><li>
Health insurance</li><li>
Life insurance</li><li>
Paid time off</li><li>
Retirement plan</li><li>
Tuition reimbursement</li><li>
Vision insurance</li></ul><div>
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</div><div>
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.</div><div>
Join Swissport today and be part of a team that connects the world of aviation!</div></div>

BWI Cargo Office Agent

Royal Farms

<div>Overview:<div></div><div><b><br>
Job Purpose</b></div><div></div><div><br>
The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep.</div><div><br>
</div><div>The Customer Service Associate plays a key role in delivering an exceptional experience by engaging every customer with friendliness, efficiency, and professionalism - ultimately building brand loyalty and upholding the Royal Farms standard of excellence.</div>
Responsibilities:
<div><b>
Essential Functions</b></div><div></div><div><b><br>
Customer Service &amp; Engagement</b></div><ul><li><div><ul><li>
Ensure every customer receives outstanding service by creating a friendly environment&mdash;greet and acknowledge customers, uphold high service standards, anticipate customer needs, and demonstrate product knowledge.</li><li>
Respond promptly to customer inquiries about merchandise and assist with product selection.</li><li>
Communicate with store leadership about customer requests, vendor issues, and product damages.</li></ul></div></li></ul><p><b>
Point of Sale &amp; Transactions</b></p><ul><li><div><ul><li>
Operate the register, scan and bag items, manage various payment methods, activate fuel and gift cards, and ensure drawer balance at shift end.</li><li>
Follow all ID verification laws when selling age-restricted products such as alcohol or tobacco.</li><li>
Assist and educate customers using the assisted checkout terminals; monitor transactions to ensure accurate payment and prevention of theft.</li><li>
Support customers with purchases that require employee assistance, such as tobacco, lottery, or items kept behind the counter.</li><li>
Handle customer fuel transactions and monitor fuel court activity; stop pumps if necessary.</li></ul></div></li></ul><p><b>
Food &amp; Beverage Service</b></p><ul><li><div><ul><li>
Prepare all made-to-order food and beverages per recipe or customer specifications, ensuring accuracy, quality, and speed of service.</li><li>
Execute foodservice and beverage programs consistently, maintaining proper portioning, presentation, and product availability.</li><li>
Follow all food safety and sanitation standards, including proper handling, storage, and cleaning practices, to ensure a safe experience for customers and compliance with company and regulatory requirements.</li></ul></div></li></ul><p><b>
Merchandising &amp; Stocking</b></p><ul><li><div><ul><li>
Restock products and supplies to maintain a fully stocked store.</li><li>
Check expiration codes, face and inspect items, pull and discard expired products per company procedures.</li></ul></div></li></ul><p><b>
Store Cleanliness &amp; Safety</b></p><ul><li><div><ul><li>
Perform routine side work (cleaning, sweeping, mopping, trash removal, etc.).</li><li>
Maintain a clean and organized work area to ensure safe working conditions.</li><li>
Immediately report unsafe conditions to store leadership.</li></ul></div></li></ul><div></div><div><b><br>
Additional Responsibilities</b></div><ul><li>
Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.</li><li>
Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.</li><li>
Performs other projects/duties as assigned.</li></ul>
Qualifications:
<div><b>
Qualifications</b></div><div></div><div><b><br>
Required</b></div><ul><li><div><ul><li>
Must be at least 16 years old.</li><li>
Must have strong communication and customer service skills.</li><li>
Must demonstrate the ability to work both independently and as part of a team.</li><li>
Must be able to multitask effectively in a fast-paced environment.</li><li>
Must be able to learn and follow all Royal Farms safety processes and procedures.</li></ul></div></li></ul><p><b>
Preferred</b></p><ul><li><div><ul><li>
Prior experience in food service and/or customer service.</li></ul></div></li></ul><div></div><div><b><br>
Success Factors</b></div><ul><li><b>
Customer Focus</b> - Consistently delivers friendly, attentive, and accurate service to every customer, creating a welcoming and efficient experience that supports brand loyalty.</li><li><b>
Operational Consistency</b> - Maintains high standards of cleanliness, food safety, and merchandising while accurately executing all assigned tasks and procedures during the shift.</li><li><b>
Team Dependability</b> - Demonstrates reliability, flexibility, and strong communication within the team environment, supporting store goals and adapting effectively to fast-paced demands.</li></ul><div></div><div><b><br>
Work Requirements</b></div><ul><li>
Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.</li><li>
Must be able to perform repetitive physical tasks like squatting, stooping, and crouching.</li><li>
Must be comfortable working around hot equipment and cleaning products.</li><li>
Ability to be punctual and arrive to work on time.</li><li>
Must wear slip-resistant shoes while on duty.</li><li>
Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needs.</li><li>
Ability to adhere to assigned schedules and arrive to work on time as required by business needs.</li></ul>
Pay Range: USD $15.00 - USD $18.00 /Hr.</div>

Customer Service Associate

<div>Overview:<div></div><div><b><br>
Job Purpose</b></div><div></div><div><br>
The Team Leader is responsible for the complete operations of the store while on duty and acting as the Person in Charge unless a more senior level manager is present. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. The Team Leader will assist store management in customer service, product availability, execution of food service programs, safety, shift management, and vendor care. The Team Leader will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, cost controls, and achieve established goals.</div>
Responsibilities:
<div><b>
Essential Functions</b></div><div></div><div><b><br>
Customer Service &amp; Sales</b></div><ul><li><div><ul><li>
Ensures every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service).</li><li>
Coach and support team members in delivering consistent, friendly, and knowledgeable service to every customer.</li><li>
Develop knowledge and awareness of current products, marketing programs, promotions, strategies, and initiatives; educate all retail team members.</li></ul></div></li></ul><div><b>
Operations &amp; Compliance</b></div><ul><li><div><ul><li>
Oversee the full scope of shift operations as the Person in Charge (when more senior lead is not present), coordinating team responsibilities and addressing operational needs in real time.</li><li>
Perform shift operational tasks including POS transactions, vendor check-in, and adherence to cash control standards.</li><li>
Oversee and hold team members (and self) accountable for compliance with policies, procedures, and safety requirements. (people, safety, assets, cash, etc.)</li><li>
Consistently follow all safety and security procedures to protect team members, customers, and company assets.</li><li>
Serve as a Certified Trainer by onboarding and training team members, providing regular feedback and coaching to ensure consistent execution of operational standards.</li></ul></div></li></ul><div><b>
Food &amp; Beverage Execution</b></div><ul><li><div><ul><li>
Ensure the 24/7 execution of all food service and beverage programs: including proper ordering, production planning, product handling and appearance.</li><li>
Maintain and drive high standards and expectations around food quality, food safety, merchandising, customer service, speed of service, and store cleanliness.</li></ul></div></li></ul><p><b>
Store Appearance &amp; Maintenance</b></p><ul><li><div><ul><li>
Complete all store side work (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)</li><li>
Maintain a clean and organized work area to ensure safe working conditions</li><li>
Oversee equipment and facility upkeep by promptly reporting maintenance issues or hazards to the appropriate channels.</li></ul></div></li></ul><div></div><div><b><br>
Additional Responsibilities</b></div><ul><li>
Demonstrate accountability by completing assigned tasks with attention to detail.</li><li>
Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.</li><li>
Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.</li><li>
Performs other projects/duties as assigned.</li></ul><div></div><div><b><br>
Supervisory Responsibilities</b></div><ul><li>
Supervises all store employees in the absence of a more senior leader.</li></ul>
Qualifications:
<div><b>
Qualifications</b></div><div></div><div><b><br>
Required</b></div><ul><li><div><ul><li>
Must be at least 18 years old.</li><li>
Must have a high school diploma or GED.</li><li>
Must possess strong written, verbal, and interpersonal communication skills.</li><li>
Must possess strong supervisory and organizational skills.</li><li>
Demonstrated strong leadership skills.</li><li>
Demonstrated ability to encourage, inspire, and develop team members.</li></ul></div></li></ul><div><b><br>
Preferred</b></div><ul><li><div><ul><li>
Minimum of 1 year of food service or retail management experience.<ul><li>
Internal candidates should be employed for at least 90 days.</li></ul></li><li>
A current ANSI-approved Food Safety Manager Certification.</li><li>
Demonstrated ability to encourage, inspire, and develop team members.</li><li>
Basic business math, accounting, computer, analytical, and decision-making skills.</li></ul></div></li></ul><div></div><div><b><br>
Success Factors</b></div><ul><li><b>
Team Leadership:</b> Demonstrates the ability to lead by example, motivate team members, and maintain a positive and productive work environment.</li><li><b>
Operational Excellence:</b> Consistently ensures adherence to company standards in food safety, cleanliness, customer service, and compliance with all policies and procedures.</li><li><b>
Accountability:</b> Takes ownership of individual responsibilities while holding team members accountable for performance, compliance, and adherence to company standards; provides constructive feedback and follows through on commitments.</li></ul><div></div><div><b><br>
Work Requirements</b></div><ul><li>
Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.</li><li>
Must be able to perform repetitive physical tasks such as squatting, stooping, and crouching.</li><li>
Must be available to primarily work second/third shift, weekends, and holidays based on business needs.</li><li>
Must be flexible with the work schedule to assist with the changing needs of the business.</li><li>
Must be or become Food Safety Certified within required timeframes and maintain certification thereafter.</li><li>
Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, MD or Laurel, DE.</li><li>
Must wear slip-resistant shoes while on duty.</li><li>
Must maintain reliable transportation and consistent, on-time attendance.</li></ul>
Pay Range: USD $16.00 - USD $21.00 /Hr.</div>

Team Leader

<div>Overview:<div></div><div><b><br>
Job Purpose</b></div><div></div><div><br>
The Shift Leader is a part-time leadership role responsible for the complete operations of the store while on duty. They act as the Person in Charge unless a more senior level manager is present. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. The Shift Leader will assist store management in customer service, product availability, execution of food service programs, safety, shift management, and vendor care. The Shift Leader will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, cost controls, and achieve established goals.
</div>Responsibilities:
<div><b>
Essential Functions</b></div><div></div><div><b><br>
Customer Service &amp; Sales</b></div><ul><li><div><ul><li>
Ensures every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service).</li><li>
Coach and support team members in delivering consistent, friendly, and knowledgeable service to every customer.</li><li>
Develop knowledge and awareness of current products, marketing programs, promotions, strategies, and initiatives; educate all retail team members.
</li></ul></div></li></ul><p><b>Operations &amp; Compliance</b></p><ul><li><div><ul><li>
Oversee the full scope of shift operations as the Person in Charge (when more senior leader is not present), coordinating team responsibilities and addressing operational needs in real time.</li><li>
Perform shift operational tasks including POS transactions, vendor check-in, and adherence to cash control standards</li><li>
Oversee and hold team members (and self) accountable for compliance with policies, procedures, and safety requirements (people, safety, assets, cash, etc.).</li><li>
Consistently follow all safety and security procedures to protect team members, customers, and company assets.
</li></ul></div></li></ul><p><b>Food &amp; Beverage Execution</b></p><ul><li><div><ul><li>
Ensure the 24/7 execution of all food service and beverage programs: including proper ordering, production planning, product handling and appearance.</li><li>
Maintain and drive high standards and expectations around food quality, food safety, merchandising, customer service, speed of service, and store cleanliness.
</li></ul></div></li></ul><p><b>Store Appearance &amp; Maintenance</b></p><ul><li><div><ul><li>
Complete all store side work (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)</li><li>
Maintain a clean and organized work area to ensure safe working conditions.</li><li>
Oversee equipment and facility upkeep by promptly reporting maintenance issues or hazards to the appropriate channels.</li></ul></div></li></ul><div><br>
</div><div><b>Additional Responsibilities</b></div><ul><li>
Demonstrate accountability by completing assigned tasks with attention to detail.</li><li>
Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.</li><li>
Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.</li><li>
Performs other projects/duties as assigned.</li></ul><div></div><div><b><br>
Supervisory Responsibilities</b></div><ul><li>
Supervises all store employees in the absence of a senior leader.</li></ul>
Qualifications:
<div><b>
Qualifications</b></div><div></div><div><b><br>
Required</b></div><ul><li><div><ul><li>
Must be at least 18 years old.</li><li>
Must have a high school diploma or GED.</li><li>
Must possess strong written, verbal, and interpersonal communication skills.</li><li>
Must possess strong supervisory and organizational skills.</li><li>
Demonstrated strong leadership skills.</li><li>
Demonstrated ability to encourage, inspire, and develop team members.
</li></ul></div></li></ul><p><b>Preferred</b></p><ul><li><div><ul><li>
Minimum of 1 year of food service or retail management experience.</li><li>
Internal candidates should be employed for at least 90 days.</li><li>
A current ANSI-approved Food Safety Manager Certification.</li><li>
Demonstrated ability to encourage, inspire, and develop team members.</li><li>
Basic business math, accounting, computer, analytical, and decision-making skills.</li></ul></div></li></ul><div><br>
</div><div><b>Success Factors</b></div><ul><li><b>
Team Leadership</b> &ndash; Demonstrates the ability to lead by example, motivate team members, and maintain a positive and productive work environment.</li><li><b>
Operational Excellence</b> &ndash; Consistently ensures adherence to company standards in food safety, cleanliness, customer service, and compliance with all policies and procedures.</li><li><b>
Accountability</b> &ndash; Takes ownership of individual responsibilities while holding team members accountable for performance, compliance, and adherence to company standards; provides constructive feedback and follows through on commitments.</li></ul><div><br>
</div><div><b>Work Requirements</b></div><ul><li>
Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.</li><li>
Must be able to perform repetitive physical tasks such as squatting, stooping, and crouching.</li><li>
Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needs</li><li>
Must be or become Food Safety Certified within required timeframes and maintain certification thereafter.</li><li>
Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, MD or Laurel, DE.</li><li>
Must wear slip-resistant shoes while on duty</li></ul><br>
<div></div>
Pay Range: USD $15.50 - USD $19.00 /Hr.</div>

Shift Leader

Explore 64+ Customer service agent in Baltimore this January. Find roles across top companies and apply now to boost your career.