customer service agent

customer service associate Jobs in Baltimore

customer service associate

customer service rep

<div><p><b>Accelerate your career at RXO
</b><br>
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
</p><p></p><p>As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of outstanding service. You&rsquo;ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience
</p><p></p><p>What your day-to-day will look like:
</p><p></p><ul><li>Assist customers and business partners via telephone and email
</li><li>Handle customer complaints in a calm, professional manner
</li><li>Diagnose, assess, and resolve problems or issues
</li><li>Monitor progress of delivery routes
</li><li>Scan haul-away pods and verify stamps
</li><li>Process changes or cancellations to delivery orders
</li></ul><p></p><p>At a minimum, you&rsquo;ll need:
</p><p></p><ul><li>Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
</li></ul><p></p><p>It&rsquo;d be great if you also have:
</p><p></p><ul><li>High school diploma or equivalent
</li><li>1-year related experience preferably within a call center environment
</li><li>Strong customer service skills and the ability to satisfactorily resolve issues
</li><li>Solid ability to multitask with exceptional organizational skills
</li><li>Ability to thrive under pressure while delivering solutions that exceed customer expectations
</li></ul><p></p><p><b>Does this sound like you? Check out what else RXO has to offer.
</b></p><p></p><p><b>Why Join Us:
</b></p><p></p><p><b>Our Benefits
</b></p><ul><li><p>Comprehensive medical, dental, and vision plans
</p></li><li><p>401(k) retirement plan with up to 5% company match
</p></li><li><p>Pre-tax accounts to help streamline eligible expenses
</p></li><li><p>Company-paid disability and life insurance
</p></li><li><p>Employee Assistance Program (EAP)
</p></li><li><p>Career and Leadership Development Programs
</p></li><li><p>Paid time off, company holidays, and volunteer days
</p></li></ul><p></p><p><b>Our Culture
</b></p><p>Our values are the key to our unique culture and our ability to deliver for everyone we serve.
</p><p>We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
</p><p></p><p><b>The Next Step
</b><br>
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.</p></div>

Customer Service Rep

My City Transportation

<div><div><p>MyCity Transportation is seeking a <b>Customer Service Agent</b> to supervise a large Dispatch department. He/she will be responsible for ensuring the Dispatch department maintains effective daily communication with drivers, including those run by subcontractors; to continually monitor service making proactive adjustments to maximize on-time performance and productivity; demonstrate effective use of scheduling software, two-way radio communication, telephone, and data analysis skills.</p><p><b>
Job Responsibilities:</b></p><ul><li>
General oversight of MOCC operations</li><li>
Work with the Mobility Call Center, Dispatch, Scheduling, and IT Managers</li><li>
Ensure all positions are filled and all activities are responsive to service demand</li><li>
Customer service functions of the MOCC</li><li>
Proactive/responsive phone calls to customers and/or the Service Delivery Contractor(s)</li><li>
Ensure 24-hours-per-day, 7-days-per-week coverage of the MOCC</li><li>
Must demonstrate effective use of scheduling software, two-way radio communication, telephone, and data analysis skills</li><li>
Minimum education of a High School Diploma or equivalent</li><li>
At least three (3) to five (5) years of successful supervisory experience is preferred</li><li>
High level of customer focus</li><li>
Proficiency using Trapeze PASS is required</li></ul><p><b>
Talent Requirements:</b></p><ul><li>
College Degree in Business Management or Administration or will have degree within the next six (6) months.</li><li>
Ability to manage multiple projects while managing 7 days/week operations.</li><li>
At least three (3) to five (5) years of successful supervisory experience preferred.</li><li>
Ability to effectively lead a diverse group of individuals to successfully achieve the goals of the Dispatch Department.</li><li>
Ability to learn and demonstrate efficiency in the use of Trapeze.</li><li>
Has the ability to manage a workforce to meet customer expectations.</li><li>
Strong customer service skills.</li><li>
Ability to work independently and follow directions.</li><li>
Ability to adapt and remain flexible in a dynamic environment.</li></ul></div></div>

Customer Service Agent

Royal Farms

<div>Overview:<div></div><div><b><br>
Job Purpose</b></div><div></div><div><br>
The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep.</div><div><br>
</div><div>The Customer Service Associate plays a key role in delivering an exceptional experience by engaging every customer with friendliness, efficiency, and professionalism - ultimately building brand loyalty and upholding the Royal Farms standard of excellence.</div>
Responsibilities:
<div><b>
Essential Functions</b></div><div></div><div><b><br>
Customer Service &amp; Engagement</b></div><ul><li><div><ul><li>
Ensure every customer receives outstanding service by creating a friendly environment&mdash;greet and acknowledge customers, uphold high service standards, anticipate customer needs, and demonstrate product knowledge.</li><li>
Respond promptly to customer inquiries about merchandise and assist with product selection.</li><li>
Communicate with store leadership about customer requests, vendor issues, and product damages.</li></ul></div></li></ul><p><b>
Point of Sale &amp; Transactions</b></p><ul><li><div><ul><li>
Operate the register, scan and bag items, manage various payment methods, activate fuel and gift cards, and ensure drawer balance at shift end.</li><li>
Follow all ID verification laws when selling age-restricted products such as alcohol or tobacco.</li><li>
Assist and educate customers using the assisted checkout terminals; monitor transactions to ensure accurate payment and prevention of theft.</li><li>
Support customers with purchases that require employee assistance, such as tobacco, lottery, or items kept behind the counter.</li><li>
Handle customer fuel transactions and monitor fuel court activity; stop pumps if necessary.</li></ul></div></li></ul><p><b>
Food &amp; Beverage Service</b></p><ul><li><div><ul><li>
Prepare all made-to-order food and beverages per recipe or customer specifications, ensuring accuracy, quality, and speed of service.</li><li>
Execute foodservice and beverage programs consistently, maintaining proper portioning, presentation, and product availability.</li><li>
Follow all food safety and sanitation standards, including proper handling, storage, and cleaning practices, to ensure a safe experience for customers and compliance with company and regulatory requirements.</li></ul></div></li></ul><p><b>
Merchandising &amp; Stocking</b></p><ul><li><div><ul><li>
Restock products and supplies to maintain a fully stocked store.</li><li>
Check expiration codes, face and inspect items, pull and discard expired products per company procedures.</li></ul></div></li></ul><p><b>
Store Cleanliness &amp; Safety</b></p><ul><li><div><ul><li>
Perform routine side work (cleaning, sweeping, mopping, trash removal, etc.).</li><li>
Maintain a clean and organized work area to ensure safe working conditions.</li><li>
Immediately report unsafe conditions to store leadership.</li></ul></div></li></ul><div></div><div><b><br>
Additional Responsibilities</b></div><ul><li>
Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.</li><li>
Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.</li><li>
Performs other projects/duties as assigned.</li></ul>
Qualifications:
<div><b>
Qualifications</b></div><div></div><div><b><br>
Required</b></div><ul><li><div><ul><li>
Must be at least 16 years old.</li><li>
Must have strong communication and customer service skills.</li><li>
Must demonstrate the ability to work both independently and as part of a team.</li><li>
Must be able to multitask effectively in a fast-paced environment.</li><li>
Must be able to learn and follow all Royal Farms safety processes and procedures.</li></ul></div></li></ul><p><b>
Preferred</b></p><ul><li><div><ul><li>
Prior experience in food service and/or customer service.</li></ul></div></li></ul><div></div><div><b><br>
Success Factors</b></div><ul><li><b>
Customer Focus</b> - Consistently delivers friendly, attentive, and accurate service to every customer, creating a welcoming and efficient experience that supports brand loyalty.</li><li><b>
Operational Consistency</b> - Maintains high standards of cleanliness, food safety, and merchandising while accurately executing all assigned tasks and procedures during the shift.</li><li><b>
Team Dependability</b> - Demonstrates reliability, flexibility, and strong communication within the team environment, supporting store goals and adapting effectively to fast-paced demands.</li></ul><div></div><div><b><br>
Work Requirements</b></div><ul><li>
Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.</li><li>
Must be able to perform repetitive physical tasks like squatting, stooping, and crouching.</li><li>
Must be comfortable working around hot equipment and cleaning products.</li><li>
Ability to be punctual and arrive to work on time.</li><li>
Must wear slip-resistant shoes while on duty.</li><li>
Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needs.</li><li>
Ability to adhere to assigned schedules and arrive to work on time as required by business needs.</li></ul>
Pay Range: USD $15.00 - USD $18.00 /Hr.</div>

Customer Service Associate

<div>Overview:<div></div><div><b><br>
Job Purpose</b></div><div></div><div><br>
The Team Leader is responsible for the complete operations of the store while on duty and acting as the Person in Charge unless a more senior level manager is present. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. The Team Leader will assist store management in customer service, product availability, execution of food service programs, safety, shift management, and vendor care. The Team Leader will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, cost controls, and achieve established goals.</div>
Responsibilities:
<div><b>
Essential Functions</b></div><div></div><div><b><br>
Customer Service &amp; Sales</b></div><ul><li><div><ul><li>
Ensures every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service).</li><li>
Coach and support team members in delivering consistent, friendly, and knowledgeable service to every customer.</li><li>
Develop knowledge and awareness of current products, marketing programs, promotions, strategies, and initiatives; educate all retail team members.</li></ul></div></li></ul><div><b>
Operations &amp; Compliance</b></div><ul><li><div><ul><li>
Oversee the full scope of shift operations as the Person in Charge (when more senior lead is not present), coordinating team responsibilities and addressing operational needs in real time.</li><li>
Perform shift operational tasks including POS transactions, vendor check-in, and adherence to cash control standards.</li><li>
Oversee and hold team members (and self) accountable for compliance with policies, procedures, and safety requirements. (people, safety, assets, cash, etc.)</li><li>
Consistently follow all safety and security procedures to protect team members, customers, and company assets.</li><li>
Serve as a Certified Trainer by onboarding and training team members, providing regular feedback and coaching to ensure consistent execution of operational standards.</li></ul></div></li></ul><div><b>
Food &amp; Beverage Execution</b></div><ul><li><div><ul><li>
Ensure the 24/7 execution of all food service and beverage programs: including proper ordering, production planning, product handling and appearance.</li><li>
Maintain and drive high standards and expectations around food quality, food safety, merchandising, customer service, speed of service, and store cleanliness.</li></ul></div></li></ul><p><b>
Store Appearance &amp; Maintenance</b></p><ul><li><div><ul><li>
Complete all store side work (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)</li><li>
Maintain a clean and organized work area to ensure safe working conditions</li><li>
Oversee equipment and facility upkeep by promptly reporting maintenance issues or hazards to the appropriate channels.</li></ul></div></li></ul><div></div><div><b><br>
Additional Responsibilities</b></div><ul><li>
Demonstrate accountability by completing assigned tasks with attention to detail.</li><li>
Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.</li><li>
Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.</li><li>
Performs other projects/duties as assigned.</li></ul><div></div><div><b><br>
Supervisory Responsibilities</b></div><ul><li>
Supervises all store employees in the absence of a more senior leader.</li></ul>
Qualifications:
<div><b>
Qualifications</b></div><div></div><div><b><br>
Required</b></div><ul><li><div><ul><li>
Must be at least 18 years old.</li><li>
Must have a high school diploma or GED.</li><li>
Must possess strong written, verbal, and interpersonal communication skills.</li><li>
Must possess strong supervisory and organizational skills.</li><li>
Demonstrated strong leadership skills.</li><li>
Demonstrated ability to encourage, inspire, and develop team members.</li></ul></div></li></ul><div><b><br>
Preferred</b></div><ul><li><div><ul><li>
Minimum of 1 year of food service or retail management experience.<ul><li>
Internal candidates should be employed for at least 90 days.</li></ul></li><li>
A current ANSI-approved Food Safety Manager Certification.</li><li>
Demonstrated ability to encourage, inspire, and develop team members.</li><li>
Basic business math, accounting, computer, analytical, and decision-making skills.</li></ul></div></li></ul><div></div><div><b><br>
Success Factors</b></div><ul><li><b>
Team Leadership:</b> Demonstrates the ability to lead by example, motivate team members, and maintain a positive and productive work environment.</li><li><b>
Operational Excellence:</b> Consistently ensures adherence to company standards in food safety, cleanliness, customer service, and compliance with all policies and procedures.</li><li><b>
Accountability:</b> Takes ownership of individual responsibilities while holding team members accountable for performance, compliance, and adherence to company standards; provides constructive feedback and follows through on commitments.</li></ul><div></div><div><b><br>
Work Requirements</b></div><ul><li>
Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.</li><li>
Must be able to perform repetitive physical tasks such as squatting, stooping, and crouching.</li><li>
Must be available to primarily work second/third shift, weekends, and holidays based on business needs.</li><li>
Must be flexible with the work schedule to assist with the changing needs of the business.</li><li>
Must be or become Food Safety Certified within required timeframes and maintain certification thereafter.</li><li>
Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, MD or Laurel, DE.</li><li>
Must wear slip-resistant shoes while on duty.</li><li>
Must maintain reliable transportation and consistent, on-time attendance.</li></ul>
Pay Range: USD $16.00 - USD $21.00 /Hr.</div>

Team Leader

<div>Overview:<div></div><div><b><br>
Job Purpose</b></div><div></div><div><br>
The Shift Leader is a part-time leadership role responsible for the complete operations of the store while on duty. They act as the Person in Charge unless a more senior level manager is present. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. The Shift Leader will assist store management in customer service, product availability, execution of food service programs, safety, shift management, and vendor care. The Shift Leader will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, cost controls, and achieve established goals.
</div>Responsibilities:
<div><b>
Essential Functions</b></div><div></div><div><b><br>
Customer Service &amp; Sales</b></div><ul><li><div><ul><li>
Ensures every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service).</li><li>
Coach and support team members in delivering consistent, friendly, and knowledgeable service to every customer.</li><li>
Develop knowledge and awareness of current products, marketing programs, promotions, strategies, and initiatives; educate all retail team members.
</li></ul></div></li></ul><p><b>Operations &amp; Compliance</b></p><ul><li><div><ul><li>
Oversee the full scope of shift operations as the Person in Charge (when more senior leader is not present), coordinating team responsibilities and addressing operational needs in real time.</li><li>
Perform shift operational tasks including POS transactions, vendor check-in, and adherence to cash control standards</li><li>
Oversee and hold team members (and self) accountable for compliance with policies, procedures, and safety requirements (people, safety, assets, cash, etc.).</li><li>
Consistently follow all safety and security procedures to protect team members, customers, and company assets.
</li></ul></div></li></ul><p><b>Food &amp; Beverage Execution</b></p><ul><li><div><ul><li>
Ensure the 24/7 execution of all food service and beverage programs: including proper ordering, production planning, product handling and appearance.</li><li>
Maintain and drive high standards and expectations around food quality, food safety, merchandising, customer service, speed of service, and store cleanliness.
</li></ul></div></li></ul><p><b>Store Appearance &amp; Maintenance</b></p><ul><li><div><ul><li>
Complete all store side work (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)</li><li>
Maintain a clean and organized work area to ensure safe working conditions.</li><li>
Oversee equipment and facility upkeep by promptly reporting maintenance issues or hazards to the appropriate channels.</li></ul></div></li></ul><div><br>
</div><div><b>Additional Responsibilities</b></div><ul><li>
Demonstrate accountability by completing assigned tasks with attention to detail.</li><li>
Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.</li><li>
Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.</li><li>
Performs other projects/duties as assigned.</li></ul><div></div><div><b><br>
Supervisory Responsibilities</b></div><ul><li>
Supervises all store employees in the absence of a senior leader.</li></ul>
Qualifications:
<div><b>
Qualifications</b></div><div></div><div><b><br>
Required</b></div><ul><li><div><ul><li>
Must be at least 18 years old.</li><li>
Must have a high school diploma or GED.</li><li>
Must possess strong written, verbal, and interpersonal communication skills.</li><li>
Must possess strong supervisory and organizational skills.</li><li>
Demonstrated strong leadership skills.</li><li>
Demonstrated ability to encourage, inspire, and develop team members.
</li></ul></div></li></ul><p><b>Preferred</b></p><ul><li><div><ul><li>
Minimum of 1 year of food service or retail management experience.</li><li>
Internal candidates should be employed for at least 90 days.</li><li>
A current ANSI-approved Food Safety Manager Certification.</li><li>
Demonstrated ability to encourage, inspire, and develop team members.</li><li>
Basic business math, accounting, computer, analytical, and decision-making skills.</li></ul></div></li></ul><div><br>
</div><div><b>Success Factors</b></div><ul><li><b>
Team Leadership</b> &ndash; Demonstrates the ability to lead by example, motivate team members, and maintain a positive and productive work environment.</li><li><b>
Operational Excellence</b> &ndash; Consistently ensures adherence to company standards in food safety, cleanliness, customer service, and compliance with all policies and procedures.</li><li><b>
Accountability</b> &ndash; Takes ownership of individual responsibilities while holding team members accountable for performance, compliance, and adherence to company standards; provides constructive feedback and follows through on commitments.</li></ul><div><br>
</div><div><b>Work Requirements</b></div><ul><li>
Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.</li><li>
Must be able to perform repetitive physical tasks such as squatting, stooping, and crouching.</li><li>
Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needs</li><li>
Must be or become Food Safety Certified within required timeframes and maintain certification thereafter.</li><li>
Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, MD or Laurel, DE.</li><li>
Must wear slip-resistant shoes while on duty</li></ul><br>
<div></div>
Pay Range: USD $15.50 - USD $19.00 /Hr.</div>

Shift Leader

Ports America Chesapeake

<p></p><div><p>At Ports America, the Assistant Operations Manager &ndash; M&amp;R is part of the front-line management team and is responsible for the safe and efficient maintenance and repair of various customers shipping equipment.</p>
<p>
The Assistant Operations Manager is responsible for participating in the development and achievement of operational and financial goals and objectives and incorporating Ports America Values of Safety, Integrity, Pursue Excellence, Create Happiness, Connect and One Team in all aspects of communication, behavior, and business dealings.</p>
<p><b>
Essential Duties:</b></p>
<ul>
<li>Complete all tasks and ensure that department staff and labor demonstrate customer service principles.</li>
<li>Develops and executes operating plans designed to improve customer service, productivity, safety, and quality of operating activities.</li>
<li>Contribute to the development and operate within approved fiscal budget limits and operating cost objectives.</li>
<li>Ensure the scheduling and ordering of union labor providing the skill and staffing levels necessary to complete cost-effective, safe, and efficient equipment repairs and service.</li>
<li>Work closely with customers and / or DWPS staff, determining customer needs, providing professional expertise, and ensuring customer satisfaction.</li>
<li>Keep immediate supervisor aware of current operational status by regular communications and by issuing reports as directed.</li>
<li>Ensure that area accident prevention / safety and workers' compensation programs and procedures are implemented, that labor is trained regularly and that accident occurrences continue to decline in frequency and severity.</li>
<li>Knowledge of union contracts and DWPS labor relations policies, ensuring positive labor relations, high levels of productivity and that all policies and procedures are followed.</li>
<li>Ensure that all company owned assets are in good working order with a minimal amount of down time for maintenance.</li>
<li>Evaluate and select outside contractors and vendors who can provide quality products and services at the lowest possible prices and ensure availability when needed.</li>
<li>Ensure that all work orders and reports are completed accurately, submitted on time and to appropriate DWPS staff and other designated personnel.</li>
<li>Available for after-hours emergencies that occur on nights, weekends, and holidays.</li>
<li>Attending various terminal operations and safety meetings.</li>
<li>Manage all maintenance and repair operations daily.</li>
<li>Manage roadability operations to ensure labor efficiency and customer service.</li>
<li>Knowledge of M&amp;R billing systems to ensure all M&amp;R billing is completed accurately and on time.</li>
<li>Performs other related duties as requested.</li>
<li>Other duties as assigned.</li>
</ul>
<p><b>Minimum Qualifications:</b></p>
<ul>
<li>Bachelor&rsquo;s Degree in any discipline</li>
<li><ul><li>Equivalent combinations of education and experience will be considered.</li>
</ul></li><li>Experience with Computerized Operating Systems</li>
<li>Obtain a TWIC Card issued by the Department of Homeland Security</li>
<li>Valid US Driver&rsquo;s License</li></ul><br>
<p></p>
<p><b>
Preferred Qualifications:</b></p>
<ul>
<li>Knowledge of safety and accident prevention codes and regulations</li>
<li>Knowledge and understanding of cargo stowage and stability Proficient in MS Office</li>
<li>Excellent communication skills both verbal and written.</li>
<li>Ability to manage time efficiently.</li>
<li>Ability to execute in a fast-paced environment.</li>
<li>Ability to plan and organize to ensure efficient execution of plan.</li>
<li>Ability to drive and influence the performance of others.</li>
<li>Ability to make sound decisions and respond quickly to operational issues.</li></ul><br>
<p></p>
<p><b>
Physical Working Attributes:</b></p>
<ul>
<li>Climb up and down a ladder on a vessel multiple-times within a shift</li>
<li>Work on ships and terminal with engined equipment.</li>
<li>Work in changing hot and cold climates based on weather conditions.</li>
<li>Work in an environment that may be hazardous to persons unable to see and hear fast moving equipment.</li>
<li>Lift, push, and or pull up to 30lbs.</li></ul><br>
<p></p>
<p><b>
NOTE:</b> This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.</p>
<p>
Ports America is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy); sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.</p>
<p>
This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.</p>
<p>
MD Pay Transparency - $67,000 - $72,000, Depending on experience.</p>
<p>
If you require additional information about our comprehensive data privacy policy https://artifacts.portsamerica.com/pdf/Applicant%20Privacy%20Notice.pdf, we invite you to contact us via email at human.resources@portsamerica.com.</p>
<p>
Our dedicated team at Ports America will be pleased to address any specific inquiries or concerns you may have regarding the handling, protection, and security of your data. We are committed to ensuring the utmost privacy and confidentiality of your personal information and will gladly provide you with the necessary details to help you better understand our practices and protocols.</p><p></p><p>
Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

Assistant Operations Manager - M&R

Lane Valente Industries

<div><b>Lane Valente Industries</b> is a Leading International construction and facility maintenance company with offices throughout the U.S. and Canada.<br>
We have a strong in-house group of field technicians that services top U.S. corporations and are supported by top notch managers in our offices.<br>
We are always looking for talented people driven to be highly productive members of the team with an emphasis on integrity and learning.<br>
<br>
<b>CURRENT OPPORTUNITY: Automatic Door Service Technician</b><br>
Experienced technician for service of automatic doors. AAADM certified preferred. Ability to perform repairs/replacements of ADA operators, manual and swing doors, door closers, pivot assemblies, panic hardware, hollow metal, storefront and automatic folding, swing, sliding doors.<br>
<br>
Tradesperson must have knowledge and / or experience with the following skills:<br>
<br>
<b>PROFICIENT KNOWLEDGE:</b><ul><li>
Service of a variety of doors, equipment, and control devices</li><li>
2+ years&rsquo; experience as an automatic door installer or service technician</li><li>
AAADM certification a plus</li><li>
Carpentry-partition framing metal/wood studs, installation of doors/windows</li><li>
Experience in commercial doors, automatic doors, door hardware, storefront doors, door closers, emergency exit devices and preventative maintenance</li><li>
Strong mechanical aptitude</li><li>
Clean driving record is a must for operating company vehicles</li><li>
Must have a positive &amp; professional attitude</li><li>
Ability to manage multiple projects and work well under time and other constraints</li><li>
Ability to work in a team environment as well as independently</li><li>
Strong attention to detail and processes</li><li>
Strong service orientation to customers</li><li>
Ability to be successful in a highly fast-paced environment</li><li>
experience working with the following door manufacturers is a plus:<ul><li>
Horton</li><li>
Stanley</li><li>
Record USA</li><li>
Besam</li><li>
Assa Abloy</li></ul></li></ul><br>
<b>
JOB RESPONSIBILITIES:</b><ul><li>
Perform repairs and replacements of ADA operators, manual and swing doors, door closers, pivot assemblies, panic hardware, hollow metal, storefront, and automatic folding, swing, and sliding doors.</li><li>
Service a variety of doors, equipment, and control devices.</li><li>
Utilize carpentry skills for partition framing with metal/wood studs and the installation of doors and windows.</li><li>
Conduct preventative maintenance and handle commercial doors, automatic doors, door hardware, storefront doors, door closers, and emergency exit devices.</li><li>
Manage multiple projects and work well under time and other constraints.</li><li>
Maintain a positive and professional attitude while working in a team environment as well as independently.</li><li>
Ensure strong attention to detail and adherence to processes.</li><li>
Provide excellent service orientation to customers.</li><li>
Thrive in a highly fast-paced environment.</li></ul><br>
<b>
PREFERRED EXPERIENCE:</b><br>
The ideal candidate should have at least 2 years of experience in automatic door installation or service, with AAADM certification preferred. Key skills required include proficiency in servicing various doors and equipment, carpentry, mechanical aptitude, and a clean driving record. Experience with brands like Horton, Stanley, and Assa Abloy is a plus.<br>
These responsibilities highlight the diverse and dynamic nature of the role, emphasizing the need for technical proficiency, attention to detail, and strong customer service skills. If you have any more questions or need further details, feel free to ask!<br>
<br>
<b>REQUIRED SKILLS:</b><ul><li><b>
Proficient Knowledge:</b> Service of a variety of doors, equipment, and control devices.</li><li><b>
Experience:</b> Minimum of 2 years' experience as an automatic door installer or service technician.</li><li><b>
Certification:</b> AAADM certification is a plus.</li><li><b>
Carpentry Skills:</b> Partition framing with metal/wood studs and installation of doors/windows.</li><li><b>
Commercial Door Experience:</b> Experience in commercial doors, automatic doors, door hardware, storefront doors, door closers, emergency exit devices, and preventative maintenance.</li><li><b>
Mechanical Aptitude:</b> Strong mechanical aptitude.</li><li><b>
Driving Record:</b> Clean driving record is a must for operating company vehicles.</li><li><b>
Attitude:</b> Must have a positive and professional attitude.</li><li><b>
Project Management:</b> Ability to manage multiple projects and work well under time and other constraints.</li><li><b>
Teamwork:</b> Ability to work in a team environment as well as independently.</li><li><b>
Attention to Detail:</b> Strong attention to detail and adherence to processes.</li><li><b>
Customer Service:</b> Strong service orientation to customers.</li><li><b>
Adaptability:</b> Ability to be successful in a highly fast-paced environment.</li></ul><br>
<b>
BENEFITS OFFERED:</b><ul><li>
Medical Insurance</li><li>
Dental Insurance</li><li>
Paid Vacations</li><li>
401(k) retirement plan with generous company match</li></ul><br>
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Automatic Door Technician

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