customer care specialist, operations Jobs in Istanbul

customer care specialist, operations

customer service associate Jobs in Istanbul

customer service associate

inside sales professional Jobs in Istanbul

inside sales professional

customer care representative Jobs in Istanbul

customer care representative

customer care team leader Jobs in Istanbul

customer care team leader

customer service agent

Hilton

<div><p>Reservation Agent</p><p>
A Reservation Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.</p><p><b><br>
What will I be doing?</b><br>
</p><p>As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:</p><ul><li>
Convert, quickly, inquiries into contracted business</li><li>
Respond, positively, to sales inquiries to develop future sales leads</li><li>
Identify sales leads, as appropriate</li><li>
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li><li>
Provide prompt and efficient service while maintaining the hotels brand standards</li></ul><p><b>
What are we looking for?</b><br>
</p><p>A Reservation Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Previous experience in a Reservations environment</li><li>
Tertiary qualifications, or other collegiate-level degree</li></ul><p>
</p><p><b>What&rsquo;s in it for me?</b></p><br>
<ul><li>
Career and development opportunities in Hilton Hotels Worldwide</li><li>
Competitive Salary &amp; Wages</li><li>
Private Health Insurance (After 6 Months of Your Service)</li><li>
&ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members &amp; friends</li><li>
Complimentary Dry Cleaning for Business Attire</li><li>
Monthly Transportation Fee</li><li>
14 days paid paternity leave</li><li>
Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for newly born mothers)</li><li>
Opportunity to make a positive impact on environment and community with Travel with Purpose program<br>
<br>
<b>What will it be like to work for Hilton?</b><br>
</li></ul><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Reservation Agent

LaLaMove

<div><div><div>Lalamove (https://www.lalamove.com) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since.<br>
</div><div></div><br>
<div>Currently, we are launching our service to Turkey and we are seeking several Customer Service Associates.<br>
</div><div></div><br>
<div>Office location: 4. Levent, Istanbul</div></div>
<div><div><h3 class="jobSectionHeader"><b>What You&rsquo;ll Do:</b></h3><ul><li><ul><li>
Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat</li><li>
Support frontline CS operation teams to ensure operational excellence and excellent customer service.</li><li>
Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed</li><li>
Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.</li><li>
Complete ad-hoc assignments from CX Functional team.
</li><li>Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)</li></ul></li></ul></div></div><br>
<div></div>
<div><div><h3 class="jobSectionHeader"><b>
Requirements:</b></h3><ul><li><ul><li>
Advanced skill in Excel &amp; PowerPoint</li><li>
Good Communication Skills in both Turkish and basic communication in English
</li></ul></li></ul></div></div><div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Customer Service Associate

<div><div><b>Who We Are</b></div>
<div><div><div>At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: <i>We Before Me</i>, <i>Do the Right Thing</i>, and <i>Get Things Done</i>. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.</div></div><br>
</div>
<div></div><p><b>What You'll Be Doing:</b></p>
<ul>
<li>Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice.</li>
<li>Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc.</li>
<li>Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language.</li>
<li>Establishing and nurturing strong relationships with company partners and external stakeholders.</li>
<li>Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures.</li></ul><br>
<p></p>
<p><b>
W</b><b>hat We Look For In You:</b></p>
<ul>
<li>A Diploma in finance, customer service &amp; relations, linguistics, crypto-related studies, or a related field.</li>
<li>At least 2 years of experience in language-related roles, including translation, interpretation, or localization.</li>
<li>Proficiency in both spoken and written language relevant to the job, along with a high level of English language proficiency.</li>
<li>Ability to work independently in a fast-paced environment and deliver multilingual support.</li>
<li>Willingness to work according to a given schedule to support 24x7 language-related operations.</li>
<li>Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure.</li>
<li>Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions.</li>
<li>Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently.</li>
<li>Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers.</li></ul><br>
<p></p>
<p><b>
Nice to Haves:</b></p>
<ul>
<li>Familiarity with cryptocurrency and/or finance-technology industry.</li>
<li>Working knowledge of CRM tools, such as Zendesk.</li>
<li>Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite.</li></ul><br>
<p></p>
<p><b>
Why Join Us?</b></p>
<ul>
<li>Competitive remuneration package</li>
<li>Yearly Performance Bonus</li>
<li>Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.</li>
<li>Employee engagement, recognition and appreciation program.</li>
<li>Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.</li>
</ul>
<p>#LI-EL1</p><div><div>
Notice<b><i>:</i></b><i> </i>All official OKX vacancies are posted on this site. We are not affiliated with other third-party job boards except Linkedin.com, listings on other sites may be inaccurate or outdated. This is the only source of truth for applications.</div>
<div>Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.</div></div></div>

Senior Agent, Customer Service (Turkish Speaker)

GE HealthCare

<div><h1 class="jobSectionHeader"><b>Job Description Summary</b></h1>
Project Management/ Planning/ Coordinating activities typically in the context of a production or services project to fulfill a customer order or need according to financial/commercial parameters and ensuring customer satisfaction. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.<p></p><h1 class="jobSectionHeader"><b>
Job Description</b></h1><p><b>
Service Business Operations Leader &ndash; Turkey
</b></p><p></p><p><b>Job description</b></p><p></p><p>
As a Service Business Operations Leader, you will drive operational excellence and execute the service business operations strategy by standardizing wing-to-wing processes, eliminating inefficiencies, leveraging digital tools for visibility and optimization. This role focuses on standardization, process optimization, and digitalization to ensure sustainability, efficiency, and data accuracy. The leader will empower teams, foster a culture of continuous improvement, and act as a change agent for leading operational transformation without engaging in day-to-day transactional activities.</p><p></p><p><b>
Key Responsibilities:</b></p><ul><li>
Build standardization across operational wing to wing flows and ensure sustainability for operational excellence.</li><li>
Analyze business operations activities to identify inefficiencies, discrepancies, outliers and eliminate manual workload.</li><li>
Define and maintain special processes for Business Operation with Commercial Operation, Service Delivery, and Sales.</li><li>
Simplify operational processes to improve efficiency and visibility for process optimizations.</li><li>
Facilitate creation of a 360&deg; dashboards for operational activities visibility to utilize digitalization.</li><li>
Review existing contract entries and resolve system or process defects to eliminate backlogs.</li><li>
Define clear contractual setups in CRM (S-max) and ensure accurate, systematic contract management.</li><li>
Driving and initiating projects for service business operations performance improvement.</li><li>
Monitoring and improvement of KPI, metrics</li><li>
Analyze core business data and Installed Base (IB) issues, design implement systematic solutions to ensure accuracy.</li><li>
Monitor regional and global operational dashboard indicators to identify and resolve process defects.</li><li>
Create and support processes for contract and non-contract management, billing, warranty, and end-of-life workflows.</li><li>
Act as a change agent for operational transformation and adapt teams accordingly.</li><li>
Empower teams and drive mindset change toward continuous improvement.</li></ul><p></p><p><b>
Qualifications;</b></p><ul><li>
Bachelor&rsquo;s Degree level</li><li>
5-7 years of Operational Management Experience in service, technology, or operations, preferably in Healthcare Business.</li><li>
Proven ability to analyze complex data, identify inefficiencies, and implement process improvements</li><li>
Expertise in CRM systems (preferably Salesforce - Smax) and installed base data management.</li><li>
Excellent verbal, written, and communication skills in English.</li><li>
Familiarity with digitalization initiatives, visualization, and operational transformation projects.</li><li>
Demonstrated ability to motivate others and achieve results.</li><li>
Ability to lead cross-functional teams and influence stakeholders.</li><li>
Proven leadership and effective decision-making capabilities.</li><li>
Ability to monitor and manage critical path elements of consolidated projects.</li><li>
Ability to make effective internal and external presentations.</li></ul><p></p><h3 class="jobSectionHeader"><b><i>
&ldquo;Bu başvuru kapsamında, 4857 sayılı İş Kanunu&rsquo;nun 30. maddesi ve ilgili mevzuat uyarınca engelli bireylere y&ouml;nelik istihdam y&uuml;k&uuml;ml&uuml;l&uuml;klerini karşılayan adaylar da değerlendirilecektir.&rdquo;</i></b><br>
<b>&ldquo;As part of this application, candidates who meet the employment obligations for individuals with disabilities under Article 30 of the Turkish Labor Law (Law No. 4857) and related regulations will also be considered.&rdquo;</b></h3><p></p><h2 class="jobSectionHeader"><b><br>
About us</b></h2><p></p><p>
GE HealthCare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally. We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health - digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems and researchers around the world.</p><p></p><p>
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you&rsquo;d expect from an organization with global strength and scale, and you&rsquo;ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.</p><p></p><p>
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</p><p></p><p>
GE HealthCare - Creating a world where healthcare has no limits</p><p></p><p>
#LI-YH1</p><p></p><h1 class="jobSectionHeader"><b>
Additional Information</b></h1><div><div><div><div><div><div><div><p><b>
Relocation Assistance Provided: </b>No</p></div></div></div></div></div></div></div></div><p></p>

Service Business Operation Leader

DENT 360 BEYKENT SAĞLIK HİZMETLERİ LTD ŞTİ

<p>DENT360 Diş Kliniği olarak, yurt dışı hasta iletişim s&uuml;re&ccedil;lerimizde g&ouml;rev alacak <b>Leh&ccedil;e (Polish) bilen Call Center Personeli</b> arıyoruz.</p><p><b>Aranan Nitelikler:</b></p><ul><li>İleri seviyede <b>Leh&ccedil;e (Polish)</b> konuşma ve yazma becerisi</li><li>Tercihen İngilizce bilen</li><li>Call center veya hasta danışmanlığı alanında deneyimli</li><li>İletişim becerileri g&uuml;&ccedil;l&uuml;, ikna kabiliyeti y&uuml;ksek</li><li>Diksiyonu d&uuml;zg&uuml;n, &ccedil;&ouml;z&uuml;m odaklı</li><li>Hasta memnuniyetine &ouml;nem veren</li><li>Takım &ccedil;alışmasına uyumlu</li></ul><p><b>İş Tanımı:</b></p><ul><li>Leh&ccedil;e konuşan yurt dışı hastalarla telefon, WhatsApp ve e-posta &uuml;zerinden iletişim kurmak</li><li>Randevu planlama ve hasta bilgilendirme s&uuml;re&ccedil;lerini y&uuml;r&uuml;tmek</li><li>Tedavi s&uuml;re&ccedil;leriyle ilgili temel bilgilendirme yapmak</li><li>Hasta taleplerini ilgili birimlere y&ouml;nlendirmek</li></ul><p><b>&Ccedil;alışma Şekli:</b><br/>Tam zamanlı</p><p><b>Lokasyon:</b> Beylikd&uuml;z&uuml; &ndash; DENT360 Diş Kliniği</p><p><b>Başvuru:</b><br/>CV&rsquo;nizi bizimle paylaşabilirsiniz.</p><p>İş T&uuml;r&uuml;: Tam zamanlı</p>

CALL CENTER LEHÇE BİLEN PERSONELİ ARANIYOR

M.B Marketing

<p><b>We Are Hiring Account Managers in English</b></p><p>Offices Location: <b>Levent/İstanbul </b>( We are not working remote )<br/>Salary: Based salary + Commission(paid with usd).<br/>Working days: From Monday to Friday, Working hours: <b>07.00AM - 16:00 PM / 08.00AM-17.00PM</b></p><p><b>Requirements</b><br/>Experience as a Conversion &amp; Retention agent<br/>Fluent and effective communication skills on the phone,<br/>Not having problems in reaching the office located in Levent<br/>Able to use computer and office programs,<br/>Willing to work in a team,<br/>Proper tone and diction<br/>Strong persuasion level</p><p><b>What would you do?</b><br/>You would be provided with the best education about the market, about the customers, and be teached to apply those in daily work.<br/>You would be our sales representative superstar, or you would be more oriented for customer happiness hero.</p><p><b>What would you gain working with us?</b><br/>Comprehensive bonus scheme<br/>Working in a young and lively professional environment<br/>Opportunity for personal and professional development<br/>Fair and supportive management, open to ideas, and constructive collaboration</p><p>If you like all that you read, and if you feel like would be a good fit for our team, please feel free to contact us!</p><p><b>Let's grow together!</b></p><p>Job Type: Full-time</p><p>Pay: 45,000.00TRY - 60,000.00TRY per month</p>

Sales Specialist in Forex

<p><b>We Are Hiring Account Managers in English</b></p><p>Offices Location: <b>Levent/İstanbul </b>( We are not working remote )<br/>Salary: Based salary + Commission(paid with usd).<br/>Working days: From Monday to Friday, Working hours: <b>07.00AM - 16:00 PM / 08.00AM-17.00PM</b></p><p><b>Requirements</b><br/>Experience as a Conversion &amp; Retention agent<br/>Fluent and effective communication skills on the phone,<br/>Not having problems in reaching the office located in Levent<br/>Able to use computer and office programs,<br/>Willing to work in a team,<br/>Proper tone and diction<br/>Strong persuasion level</p><p><b>What would you do?</b><br/>You would be provided with the best education about the market, about the customers, and be teached to apply those in daily work.<br/>You would be our sales representative superstar, or you would be more oriented for customer happiness hero.</p><p><b>What would you gain working with us?</b><br/>Comprehensive bonus scheme<br/>Working in a young and lively professional environment<br/>Opportunity for personal and professional development<br/>Fair and supportive management, open to ideas, and constructive collaboration</p><p>If you like all that you read, and if you feel like would be a good fit for our team, please feel free to contact us!</p><p><b>Let's grow together!</b></p><p><b>Sincerely</b></p><p>Job Type: Full-time</p><p>Pay: 42,000.00TRY - 45,000.00TRY per month</p>

English Conversion (Forex)

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