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passenger service agent, bilingual (english/spanish)- part time Jobs in Tampa

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customer service agent

Grupo EULEN

<div>JOB OVERVIEW

The Customer Service Agent is responsible for managing customer queries and complaints. The Customer Service Agent will be assisting passengers on airfares, assuring communication delivery is of high standards of airport service.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to:
<ul>
<li>Perform a variety of duties involving guest contact and delivering high standards of service in an airport airline environment</li>
<li>Must be able to communicate well in a one-on-one environment while maximizing guest satisfaction</li>
<li>Must be able to read and interpret all online and manual reference material</li>
<li>Assist guests with quoting airfares and schedules, booking reservations, issuing tickets, tagging baggage and check-in flights</li>
<li>Resolve complicated travel itineraries</li>
<li>Acknowledge and respond promptly to customer inquiries</li>
<li>Passport and visa handling and inspection</li>
<li>Well organized, articulate, dependable, punctual, and reliable.</li>
<li>Communicate and coordinate with colleagues as necessary</li>
<li>Communicate via radio, fax, phones in a professional manner</li>
<li>Ensure customer satisfaction and provide professional customer support</li>
<li>Other duties may be assigned</li>
</ul>
 EXPERIENCE
<ul>
<li>Must have customer service experience</li>
</ul>
SKILL and/or ABILITIES
<ul>
<li>Ability to speak and understand English</li>
<li>Excellent communication skills</li>
<li>Strong self-organization and self-management skills, with an emphasis on self-initiation and follow through</li>
<li>Must be able to stand, lift, bend, push, and pull for extended periods of time</li>
<li>Must be professional appearance and adhere to company grooming/uniform policy</li>
<li>Ability to work rotating shifts including nights, holidays, and weekends, and be able to report to work on a regular and timely basis</li>
<li>Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed during irregular operations.</li></ul> 


PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the incumbent to be able to speak and be understood, hear, and comprehend the English language, stand for long periods of time, be able to lift approximately 40 pounds, be able to relocate in the event of an emergency, and have a neat and professional appearance. 


EEOC

Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law</div>

Passenger Service Agent

Menzies Aviation

<div>Location: Tampa International Airport, Florida

Part Time Passenger Service Agent, Copa Airlines - Bilingual (English/Spanish)!

Pay: $16.00/hour
<ul>
<li>light benefits</li>
<li>$0.50 pay increases at 90 days</li>
<li>$0.50 increase at 180 days</li>
<li>Paid Training</li>
<li>Uniform Provided</li>
<li>Part Time Shifts: Both AM and PM</li>
</ul>
Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport.

This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

What you will be doing
<ul>
<li>Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering
</li><li>Host self-service kiosks and verify passengers&rsquo; documents prior to boarding aircraft,
</li><li>Interpret identification labels along with baggage and cargo routing
</li><li>Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).</li>
<li>Other responsibilities in the gate area include making announcements, checking baggage, and assigning
</li></ul>Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing &amp; compliance.

 What we are looking for:
<ul>
<li>Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram
</li><li>Computer skills are required as you will be using computer-based systems to perform some of your primary job
</li><li>Ability to proficiently read, write and speak English, excellent communication skills</li>
<li>Must have a positive, can-do, upbeat personality, able to remain calm under pressure.</li>
<li>Able to stand for long periods of time at the ticket counter and gate check-in</li>
<li>Must be Fluent in both English and Spanish</li>
</ul>
Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!</div>

Passenger Service Agent, Bilingual (English/Spanish)- Part Time

Union

Job DescriptionAs the initial contact for customer support, the Tier 1 representative provides both remote assistance to all Union venues and limited onsite support for local venues. This includes answering queries about product features and usage via phone, email, SMS, Slack, and live chat, as well as resolving basic technical issues for local venues. For more complex problems, the representative will escalate to senior teams while keeping customers and Union records updated. Other responsibilities include logging interactions in the CRM, collaborating with peers to improve support processes, and engaging in ongoing training. The representative will work to achieve customer support goals and SLAs while providing a professional and positive customer experience.Responsibilities<ul><li>Serve as the first point of contact for customer support inquiries via phone, email, SMS, Slack, live chat, etc.</li><li>Provide prompt and accurate responses to questions about product features, usage, and troubleshooting simple issues, both remote and onsite.</li><li>Perform basic onsite technical tasks such as replacing card readers, swapping out printers, and other similar actions as needed.</li><li>Escalate complex issues to higher-level support teams while maintaining clear communication with customers.</li><li>Log all customer interactions in the CRM system, ensuring accurate data collection.</li><li>Collaborate with team members to share insights and improve overall support processes.</li><li>Participate in ongoing training to stay updated on product changes and support techniques.</li><li>Meet or exceed customer support metrics and service level agreements (SLAs).</li><li>Foster a positive customer experience with a professional and empathetic approach.</li></ul>Preferred Experience<ul><li>A background with 1-2 years in customer support roles.</li><li>A year of hands-on experience with CRM, group chat, and network management tools.</li><li>Outstanding problem-solving capabilities.</li><li>Proficiency in conflict resolution.</li><li>A proactive mindset focused on task completion, continuous improvement, and dedication to the service sector.</li><li>Additional credit given for expertise in service industry practices, POS system networking, Apple hardware proficiency, and a talent for identifying process enhancements.</li><li>Spanish-speaking proficiency.</li></ul>Requirements<ul><li>Availability to work during weekends, evenings/nights, and holidays.</li><li>Excellent skills in organization, communication, and interpersonal relations.</li><li>Self-driven with the ability to work both autonomously and with little oversight.</li><li>A private/quiet space (home office setup) equipped with high-speed internet.</li><li>The capacity to be flexible and adapt to Union's evolving requirements.</li><li>A meticulous attention to detail coupled with a robust problem-solving drive.</li><li>A comprehensive understanding and demonstration of premium, white-glove customer service standards.</li><li>Reliable vehicle for transportation to local customer sites.</li><li>Valid driver's license and clean driving record.</li></ul>Compensation<ul><li>Base compensation commensurate with experience and cost of living.</li><li>Incentive compensation based on performance.</li><li>Mileage and expense reimbursement per company policy.</li></ul>Job Type: Full-timePay: $20.00 - $23.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Vision insurance</li><li>Work from home</li></ul>Work Location: Hybrid remote in Tampa, FL 33602

In Field Customer Support Tier 1

Unifi

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
 
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.
 
No experience is required. Paid training is provided for all new employees. Join our team and see where the flight benefits can take you.
 
Job Summary: 
Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
 
Benefits: 
<ul>
<li>Flight Privileges: Offered after 30 days for employees and eligible family members!</li>
<li>Weekly pay for hourly employees (could change it specific to the state e.g. CA)</li>
<li>Full time starts at 30 hours per week!</li>
<li>Paid time off (for full-time employees).</li>
<li>Comprehensive Medical, Dental and Vision Insurance (for full-time employees).</li>
<li>401k for all employees.</li>
<li>Exclusive discounts and additional wellness programs.</li>
</ul>
Job Duties: 
<ul>
<li>Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.</li>
<li>Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.</li>
<li>Direct passengers through Customs, Immigration, and Quarantine.</li>
<li>Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.</li>
<li>Push wheelchairs with passengers through all areas of the airport.</li>
<li>Adhere to all safety procedures and policies.</li>
<li>Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.</li>
<li>Complete work in a safe and secure manner, following company safety and operational standards</li>
<li>Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.</li>
</ul>
Qualifications: 
<ul>
<li>High School diploma or GED.</li>
<li>Must be at least 18 years of age.</li>
<li>Must be able to obtain credentials required as per airport or state or customs requirements.</li>
</ul>
Physical requirements: 
<ul>
<li>Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.</li>
</ul>
Working conditions: 
<ul>
<li>Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.</li>
<li>Must be able and open to work in outside weather conditions which may include severe seasonal elements.</li>
</ul>

TPA Breeze Passenger Service Part Time

Sailport Waterfront Suites

Do you like people and does helping them enjoy their stay in the Tampa Bay Area excite you? Sailport Waterfront Suites is seeking a front desk agent to help our guests make great memories whether they are travelling for business or leisure.Position Purpose:The Front Desk Agent is often the first person to interact with guests, so as the friendly face of the hotel it is imperative that exceptional customer service is provided. The front desk agent must have a relatable personality and a great desire to work with people. They are responsible for communicating in a welcoming and efficient manner, while ensuring that guests&rsquo; needs are properly addressed.Essential Front Desk Agent Job Functions:<ul><li>Use Provident Hotels &amp; Resorts standards to provide a first-rate guest experience for all guests.</li><li>Maintain a professional appearance and cordial welcoming attitude to all guest, employees and staff member of the hotel.</li><li>Provide information to guests about hotel policies, services and amenities.</li><li>Knowledge of room rates, packages, discounts and walking procedures.</li><li>Selling and upselling rooms to &ldquo;walk-in&rdquo; customers.</li><li>Entering/changing reservation information on the computer system.</li><li>Following procedures concerning posting charges to guest accounts and acceptable forms of payment. (Credit card, cash, direct bill, etc.)</li><li>Operating hotel phone system. Use established greeting when answering the phone or meeting guests in person. Speak with attitude of warmth and friendliness. Find a way to say &quot;yes&quot; to their needs if you are reasonably able to do so. Look for ways to be helpful and courteous.</li><li>Sets and records wakeup calls.</li><li>Handle guest complaints and, in cases that require further assistance, direct information to the proper department head and note it in the daily shift pass down.</li><li>Maintain daily transportation logs.</li><li>Complete daily deposits and makes drops after each shift.</li><li>Complete bucket check and other shift reports on the daily checklist.</li><li>Practice good housekeeping of Front Desk, lobby area and immediate work area.</li><li>You will process all guest check-ins, and verify registration information with the guest.</li><li>Read daily pass-down log is aware of daily activities and meetings taking place in the hotel.</li><li>Communicate with housekeeping and maintenance departments to ensure prompt responses to guests&rsquo; needs.</li><li>You are a part of the property&rsquo;s security team and are responsible to report any potential safety or security hazards to management immediately. Know all emergency procedures to follow and how to respond in the event of different types of emergencies.</li></ul>Attendance<ul><li>Front desk agents often work varied shifts including weekends and holidays.</li><li>Employees are expected to arrive on time and be in complete uniform for all schedule shifts.</li><li>Employees are not allowed to punch in earlier or leave later than their scheduled shift unless authorized by their immediate supervisor.</li></ul>Physical Demands:<ul><li>Requires standing for long periods of time.</li></ul>Qualification Standards/Experience:To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The company reserves the right to modify positions, duties, schedules, and shifts based on the needs of the operation.<ul><li>Education and/or Experience: High School diploma or equivalent -minimum 1 year of experience or prior job related experience</li><li>Language skills: Bilingual a plus but not necessary-must be able to communicate fluently in English.</li><li>Mathematical Skills: The ability to calculate figures and amounts such as discounts, interest, commissions, percentages etc.</li><li>Reasoning Ability: Abilities to apply common sense and understand to carry out instructions furnished in written, oral or diagram form.</li></ul>Other:The duties in this job description constitute a framework of reference for the employee, nevertheless employees&rsquo; duties/tasks are not limited to the items herein, and management reserves the right to modify such based on the needs of the company.Job Type: Full-timePay: $16.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

3 pm -11 pm Front Desk Agent $15.00

Traveling with Michaila

<div>
 Were looking for a
 
 detail-oriented Reservation Agent
 
 to coordinate bookings, manage scheduling updates, and ensure every reservation is accurate and confirmed. This fully remote position is ideal for someone who thrives on organization, communicates clearly, and takes pride in delivering dependable support throughout the booking lifecycle.
 
 
 In this role, youll play a key part in maintaining accuracy, tracking changes, and keeping clients informed to ensure a seamless experience from initial request through final confirmation.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage reservations, confirmations, and scheduling adjustments
 </li>
 <li>
 Communicate with clients to collect required details and provide status updates
 </li>
 <li>
 Review bookings to ensure accuracy and completeness before finalization
 </li>
 <li>
 Monitor changes, follow up as needed, and keep clients informed
 </li>
 <li>
 Maintain organized records using established systems and tools
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Excellent organizational ability and attention to detail
 </li>
 <li>
 Experience in customer service, reservations, scheduling, or administrative support preferred but not required
 </li>
 <li>
 Ability to work independently in a remote environment
 </li>
 <li>
 Comfortable receiving direction and applying new processes effectively
 </li>
 <li>
 Tech-comfortable and confident navigating digital platforms
 </li>
 <li>
 Must be a citizen of the US, UK, Australia, Spain, LATAM, or Mexico
 
 
 
 </li>
 </ul>
 What Makes This Role Stand Out
 
 
 <ul>
 <li>
 Fully remote flexibility
 </li>
 <li>
 Structured onboarding and ongoing training
 </li>
 <li>
 Supportive team environment with clear systems and guidance
 </li>
 <li>
 Opportunity for growth and expanded responsibilities over time
 
 </li>
 </ul>
</div>

Remote Reservation Agent

San Diego

Are you a passionate and motivated individual with a love for helping others find their dream home? We are looking for a SFR Leasing Agent to join our vibrant team!In this role, you'll be responsible for showcasing properties, assisting in lease renewals, and ensuring a smooth and positive leasing experience for all prospective and current residents. This is an exciting opportunity for someone who thrives in a dynamic environment, values exceptional customer service, and is eager to contribute to maintaining high occupancy rates and excellent resident satisfaction.Duties and Responsibilities:<ul><li>Ensure full compliance with federal, state, and local laws, with a focus on Fair Housing regulations, to maintain ethical leasing practices.</li><li>Greet all prospective tenants and current residents with enthusiasm, creating a positive and welcoming atmosphere.</li><li>Process rental applications and carefully verify all details and documents in accordance with company policies to ensure accuracy and compliance.</li><li>Submit completed applications to the Property Manager for approval, promptly notify applicants of decisions, and maintain thorough documentation of all interactions.</li><li>Assist with daily marketing activities, including posting engaging property listings on Craigslist, social media, and other platforms to attract qualified leads and maintain high occupancy rates.</li><li>Maintain a closing ratio of at least 15% from initial contact to lease signing by effectively nurturing leads and addressing concerns.</li><li>Address potential objections during property tours, offering solutions and valuable feedback to continuously improve the leasing process</li><li>Assist in presenting lease renewal offers to current residents, ensuring that all processes comply with local laws and company policies.</li><li>Assist in ensuring each move-in is handled professionally by inspecting apartments prior to move-in, using a checklist to ensure readiness.</li></ul>Skills:<ul><li>Previous leasing experience is preferred.</li><li>Proficient in Yardi and CRM systems.</li><li>Bilingual skills are a plus.</li><li>Demonstrate effective oral and written communication, ensuring clear and professional interactions with both prospective and current residents.</li><li>A high school diploma or equivalent is required; additional certifications or relevant coursework are a plus.</li><li>Consistently deliver outstanding customer service with enthusiasm and a positive attitude, ensuring a superior experience for all residents and prospects.</li><li>Ability to perform physical tasks such as walking up/down stairs, kneeling, crouching, and using hands to reach or lift. The role also requires standing, walking, and sitting for extended periods.</li><li>Ability to efficiently prioritize and manage multiple tasks to meet daily and long-term goals.</li><li>Strong time-management skills, with the ability to meet deadlines and maintain a high level of productivity in a fast-paced environment.</li></ul>Work schedule:<ul><li>9am-6pm required weekends</li></ul>Why join us? We offer a competitive starting wage along with a comprehensive employee benefits package that includes, but is not limited to:<ul><li>Health, Dental, Vision, 401K</li><li>Paid vacation, holidays, and sick leave</li><li>A positive working environment</li><li>Growth Potential</li></ul>The above statements are intended to be a general description. The omission of a specific duty does not exclude it from the position if work is similar, related or logically assigned. Moreover, the description is subject to change as the needs of the employer or position change.We are a drug-free workplace, and all employees will undergo background and drug screenings to ensure a safe, reliable, and productive work environment. These checks help us maintain the integrity of our team and ensure that all employees can perform their duties safely and effectively.We are an Equal Employment Opportunity Employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment, without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law. As an Equal Employment Opportunity Employer, we comply with the Americans with Disabilities Act (ADA) to make reasonable accommodation to qualified individuals. Qualified individuals are encouraged to discuss potential accommodations with the employer.Benefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Tampa, FL (Required)</li></ul>Work Location: In person

SFR Leasing Professional

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