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customer service commercial operations manager franchise

adidas

<div>
 Job Title: CS &amp; Commercial Operations Manager Franchise
 
 
 
 Purpose &amp; Overall Relevance For The Organization
 
 
 
 A diverse role in the heart of the business as interface of adidas regional partners connecting them with internal planning team for a variety of commercial services such as managing partners&rsquo; portfolio from order to cash cycle, sales and operational planning to drive business excellence and brand positioning.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Overlook E2E Order to Cash Cycle Ensuring timely accurate order entry and release, accuracy of product information, stock availability, pricing, trade terms for EMC Franchise Channel
 </li>
 <li>
 Drive customer satisfaction by consistently delivering high quality service and meeting service fulfillment measures as seen by partner&rsquo;s lens.
 </li>
 <li>
 Proactive data analytics on customer behavior trend and out of stock risks taking in account inputs from Demand Planning, Sales, Customer and Service Strategy to ensure efficient order fulfillment.
 </li>
 <li>
 Optimize orders where logistical efficiency is required such as attainment of logistics trade terms (3PL), picking, pallet or vehicle allowances, or journey/route planning requirements exist.
 </li>
 <li>
 Review of order book to ensure customer requested delivery is achieved and supporting order book conversion and OTIF.
 </li>
 <li>
 Manage EX works operations with adidas partners such as
 </li>
 <ul>
 <li>
 compliance with partner&rsquo;s government laws and regulations
 </li>
 <li>
 Prepare and file export documentation PIs, commercial invoices, bills of lading
 </li>
 <li>
 Coordinate with freight forwarders, carriers, and other logistics providers to arrange shipment of goods and monitor shipment progress and resolve any issues that may arise, such as delays, damages, or missing items
 </li>
 </ul>
 <li>
 Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs.
 </li>
 <li>
 Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
 </li>
 <li>
 Support business by working towards both independent and team KPI&rsquo;s to improve business standards, service levels and financial results such as (LC negotiation lead time &ndash; aging credit notes &ndash; order book conversion)
 </li>
 <li>
 Develop and review reports relating to order book KPI&rsquo;s and transactional activities of the team.
 </li>
 <li>
 Manage departmental and business projects / initiatives as required by the department lead.
 </li>
 <li>
 Manage CS and operational efficiencies to a positive and tangible outcome whilst maintaining a strong working relationship.
 </li>
 </ul>
 KPI&rsquo;s:
 
 
 <ul>
 <li>
 Customer satisfaction and engagement
 </li>
 <li>
 Customer Service Excellence (Automation, efficiency)
 </li>
 <li>
 CS SLA &amp; Blueprints.
 </li>
 <li>
 LC Negotiation lead time
 </li>
 <li>
 Credit and Claims resolution lead time
 
 
 </li>
 </ul>
 
 Key Relationships
 
 
 
 Adidas Partners. Sales Team.
 
 
 SCM (Operations, Purchasing, OBF&hellip;). Finance Team.
 
 
 Marketing Team.
 
 
 External Stakeholders (Forwarders, Banks&hellip;).
 
 
 
 Knowledge, Skills And Abilities
 
 
 
 <ul>
 <li>
 Excellent knowledge of Supply Chain and/or Logistics.
 </li>
 <li>
 Minimum 6 years of experience in Customer service/ Exports/ Logistics role.
 </li>
 <li>
 A high level of problem-solving ability.
 </li>
 <li>
 Superior attention to detail and accuracy.
 </li>
 <li>
 Customer Centricity
 </li>
 <li>
 Excellent communication skills and a proven ability to develop long lasting relationships.
 </li>
 <li>
 Experience in working under pressure to meet deadlines and conflicting priorities
 </li>
 <li>
 Strong Microsoft Office skills are essential, PowerPI is a plus.
 </li>
 <li>
 Strong ERP/SAP knowledge an added advantage.
 </li>
 <li>
 Team player with high planning, organizing and reporting abilities.
 </li>
 <li>
 Fluency in Arabic is a must
 </li>
 <li>
 French speaking is an added advantage.
 
 
 </li>
 </ul>
 Requisite Education and Experience / Minimum Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, logistics, supply chain or a related field
 
 
 </li>
 </ul>
 adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
</div>

Customer Service & Commercial Operations Manager Franchise

SuperPay by e&

<div>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Decision support: Deliver comprehensive, periodic performance reports to guide Sales Management in strategic planning.
 </li>
 <li>
 Real-time monitoring: Track daily sales dashboards, providing timely analysis, insights, and recommendations.
 </li>
 <li>
 Request management: Assign and oversee incoming reporting requests from commercial SPOCs, ensuring accuracy and timely delivery.
 </li>
 <li>
 Cost analysis: Review quarterly franchise OPEX, identify anomalies, and propose cost-control measures.
 </li>
 <li>
 Headcount optimization: Recommend sales workforce allocation based on workload analysis in collaboration with Commercial Planning.
 </li>
 <li>
 Data governance: Define report criteria and filters with the Data Warehouse team to ensure precise data extraction for new products/services.
 </li>
 <li>
 Performance reviews: Present monthly, quarterly, and annual sales reviews, highlighting revenue trends, performance gaps, and actionable insights.
 </li>
 <li>
 ROI modeling: Build and maintain profitability models to evaluate sales channel ROI, supporting leadership in data-driven decisions.
 
 
 </li>
 </ul>
 
 Experience &amp; Qualifications
 
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in sales reporting or performance analytics.
 </li>
 <li>
 Background in Fintech or Telecom industries.
 </li>
 <li>
 Strong analytical mindset with expertise in Excel, BI tools, and reporting automation.
 </li>
 <li>
 Excellent stakeholder communication and presentation skills.
 </li>
 </ul>
</div>

Specialist, Sales Performance & Analytics

Kasrawy Group Careers

<div>
 
 Commercial Vehicle Sales Supervisor Job Description
 
 
 
 Position Summary
 
 
 The Commercial Vehicle Sales Supervisor is responsible for leading and motivating a team of Commercial Sales Consultants to achieve ambitious sales targets for light, medium, and heavy-duty commercial vehicles (trucks, vans, and specialty fleet vehicles). This role focuses on daily sales management, inventory control, fostering B2B client relationships, and ensuring the highest level of professionalism and profitability within the commercial department.
 
 
 Key Responsibilities
 
 
 Sales Leadership &amp; Performance Management
 
 
 <ul>
 <li>
 Target Achievement: Drive the team to meet and exceed monthly, quarterly, and annual volume and profitability goals for new and used commercial vehicle sales.
 </li>
 <li>
 Coaching &amp; Mentoring: Conduct daily performance reviews, weekly one-on-one coaching sessions, and continuous training on product knowledge, financing options, objection handling, and effective B2B sales techniques.
 </li>
 <li>
 Pipeline Management: Oversee the entire sales pipeline, ensuring the team actively uses the CRM system to track leads, schedule follow-ups, and manage account statuses effectively.
 </li>
 <li>
 Motivation: Maintain a high-energy, results-oriented sales floor, implementing incentive programs and recognition to motivate the commercial team.
 
 
 
 </li>
 </ul>
 Operations &amp; Inventory Control
 
 
 <ul>
 <li>
 Inventory Management: Work closely with the Inventory Manager to forecast demand, order appropriate commercial vehicle stock, and ensure the mix (e.g., body types, specs, chassis) aligns with market needs (e.g., local fleet, logistics, or construction sector demands).
 </li>
 <li>
 Deal Structuring: Review and approve all sales deals, ensuring maximum profitability while maintaining fair pricing and adherence to company policies and financing terms.
 </li>
 <li>
 Appraisal &amp; Trade-ins: Oversee the accurate appraisal process for commercial vehicle trade-ins, ensuring valuations are competitive yet profitable.
 </li>
 <li>
 Delivery Process: Ensure all sold commercial vehicles are prepped, detailed, and delivered to the customer on time, with all necessary documentation and operational training provided.
 
 
 
 </li>
 </ul>
 Client Relations &amp; Market Development
 
 
 <ul>
 <li>
 Key Account Management: Assist Sales Consultants in developing and maintaining relationships with large fleet operators and key B2B accounts, occasionally participating in high-stakes negotiations.
 </li>
 <li>
 Market Insight: Stay informed on local market trends, competitor pricing, product offerings, and regulatory changes affecting commercial vehicle sales in the region.
 </li>
 <li>
 Customer Satisfaction: Ensure the commercial sales team delivers exceptional service before and after the sale, focusing on high Customer Satisfaction Index (CSI) scores.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Required Education &amp; Experience
 
 
 <ul>
 <li>
 A bachelor's degree in business administration, marketing, or a related field is preferred.
 </li>
 <li>
 2 years of progressive sales experience in the automotive or heavy equipment industry.
 </li>
 <li>
 2 years of supervisory or team lead experience, specifically managing commercial vehicle or fleet sales staff.
 </li>
 <li>
 Proven track record of meeting and exceeding high sales targets in a B2B environment.
 
 
 
 </li>
 </ul>
 
 Required Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 B2B Sales Expertise: Deep understanding of commercial client needs, procurement processes, and financing solutions unique to fleet sales.
 </li>
 <li>
 Leadership &amp; Coaching: Demonstrated ability to lead, develop, and manage a high-performing sales team.
 </li>
 <li>
 Financial Acumen: Strong skills in deal negotiation, calculating gross profit, and managing sales margins.
 </li>
 <li>
 CRM Proficiency: Advanced proficiency in using CRM software (e.g., Salesforce, dedicated DMS) for forecasting and pipeline management.
 </li>
 <li>
 Product Knowledge: Extensive knowledge of commercial vehicle specifications, body configurations, payloads, and regulatory requirements (weight, dimensions).
 
 </li>
 </ul>
</div>

Commercial Vehicle Sales Supervisor

Kraft Heinz

<div>
 
 Job Description
 
 
 
 The Kraft Heinz Company is seeking a Food Service National Key Account Manager who will be a leader of Top Chains for KHC focused on the commercial relationship and on the service level for high potential top chains, ensures delivery of sales revenue targets for the assigned top chains and develops and implements plans for base volume growth, range-selling, demand creation, consumption building initiatives and market share growth.
 
 
 
 Key Responsibilities
 
 
 
 Business Development
 
 
 <ul>
 <li>
 Identifies sales opportunities among assigned top chains &amp; initiates demand creation activities.
 </li>
 <li>
 Identifies sales opportunities among assigned top chains and initiates demand creation activities.
 </li>
 <li>
 Develop strategies and action plans to grow KHC share of wallet in the top chains.
 </li>
 <li>
 Accelerate growth in covered accounts by developing solutions through creating Demand for KHC products by Menu Innovation via Ideation and providing the top chains with industry trends and marketing insights.
 </li>
 <li>
 Has constant contact with the Chains manager, supply team, and Chef to provide inputs for product development (R&amp;D).
 </li>
 <li>
 Prospects and develops new potential QSR pipelines.
 </li>
 <li>
 Provides inputs to KHC Chef for recipe development.
 
 
 
 </li>
 </ul>
 Top Chains/QSR Channel Management
 
 
 <ul>
 <li>
 Develops a dynamic market survey to identify customer profiles, requirements, and product consumption.
 </li>
 <li>
 Analyzes channel sales data to identify market share, growth trends, top customers, and opportunities.
 </li>
 <li>
 Works with distributors to ensure delivery to Top Chains served through them.
 
 
 
 </li>
 </ul>
 Account Management
 
 
 <ul>
 <li>
 Maintains out-call frequency to all potential customers in the QSR channel.
 </li>
 <li>
 Reviews Top Chains' performance on weekly sales revenue to track base and new product sales.
 </li>
 <li>
 Develops relationships with Top Chains personnel, from top management to functional heads.
 </li>
 <li>
 Maintains a Call Record Card, Sales Pipeline Report, Customer Information Sheet, and Market Survey.
 </li>
 <li>
 Provides accurate and timely reports on market surveys, trends, and competitive activities in the assigned channel.
 </li>
 <li>
 Create a promotional calendar for each chain with the assistance of the Chef.
 
 
 
 </li>
 </ul>
 Reporting
 
 
 <ul>
 <li>
 Submits coverage plans and weekly and monthly reports in a timely manner.
 </li>
 <li>
 Accurate and timely reporting of market survey, trends, competitive activities
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 University Graduate preferably in Business Management.
 </li>
 <li>
 3 - 5 years in Key Account Management Role.
 </li>
 <li>
 Sales background and a good understanding of basic call procedure and solution selling
 </li>
 <li>
 Analytical skills
 </li>
 <li>
 Knowledge in Microsoft office.
 </li>
 <li>
 Knowledgeable in foodservice backroom operations
 
 
 
 </li>
 </ul>
 Location(s)
 
 
 El Tagamoa El Khames Commercial Office
 
 
 
 Kraft Heinz is an Equal Opportunity Employer &ndash; Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes
 
 
 .
 
</div>

Away From Home Key Accounts Manager

Hilton

<div>
 A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.
 
 
 
 What will I be doing?
 
 
 
 As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; guest service; refurbishment)
 </li>
 <li>
 Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
 </li>
 <li>
 Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
 </li>
 <li>
 Respond to audits that are completed by the company to ensure continual improvement is achieved
 </li>
 <li>
 Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
 </li>
 <li>
 Comply and exceed hotel and company Service Standards
 </li>
 <li>
 Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
 </li>
 <li>
 Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
 </li>
 <li>
 Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
 </li>
 <li>
 Hold regular briefings and communication meetings with the HOD team
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
 </li>
 <li>
 Experience in managing budgets, revenue proposals and forecasting results
 </li>
 <li>
 In-depth knowledge of the hotel / leisure / service sector
 </li>
 <li>
 Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
 </li>
 <li>
 Accountable and resilient
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 A degree or diploma in Hotel Management or equivalent
 </li>
 <li>
 Knowledge of the hotel property management systems
 </li>
 <li>
 Previous experience in the same or similar role
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria Cairo Heliopolis
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 General Manager/Hotel Manager
</div>

Director of Operations - Waldorf Astoria Cairo Heliopolis

Talent 360 ME

<div>
 We are looking for a highly experienced General Manager to lead and grow the business in the local market, with full ownership of strategy, P&amp;L, operations, and people management.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Develop and execute business strategy aligned with regional and global objectives.
 </li>
 <li>
 Full responsibility for P&amp;L, revenue growth, profitability, and cost efficiency.
 </li>
 <li>
 Drive sales growth across B2B &amp; B2C channels and strengthen key partnerships.
 </li>
 <li>
 Oversee operations, supply chain, service, and after-sales performance.
 </li>
 <li>
 Lead, develop, and engage a high-performing leadership team.
 </li>
 <li>
 Act as the main point of contact with regional and global stakeholders.
 
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Engineering, Finance, or related field (MBA preferred).
 </li>
 <li>
 12&ndash;18+ years of senior leadership experience (GM / Country Manager / Business Unit Head).
 </li>
 <li>
 Strong background in industrial, equipment, or technical solutions.
 </li>
 <li>
 Proven P&amp;L and commercial leadership experience.
 </li>
 <li>
 Excellent communication skills in English.
 
 
 
 </li>
 </ul>
 Benefits:
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 Medical insurance
 </li>
 <li>
 Social insurance
 </li>
 <li>
 Performance-based bonus
 
 
 
 </li>
 </ul>
 📍 Location: El Mohandseen, Giza
 
 
 🕒 Working Hours: 8:00 AM &ndash; 5:00 PM
 
 
 📅 Working Days: Sunday to Thursday
</div>

General Manager

Coca-Cola HBC

<div>
 
 Department: Digital Consumer &amp; Customer Platform
 
 
 
 
 
 
 ABOUT YOUR NEW JOB:
 
 
 
 As a Product Analyst you will be a key player in designing, building / delivering an E2E digital product that meets business requirements, leverage latest technology trends. You will ensure long term stability, maintainability, compliance &amp; data integrity according to the CCH landscape &amp; standards.
 
 
 You will be an essential part of an agile team, working closely with Testers, Product Managers and Developers to iteratively release working software.
 
 
 
 
 
 
 YOUR NEW KEY RESPONSIBILITIES:
 
 
 
 &bull; Contribute to Promo Tool Roadmap creation and update, incl. the integration to other Products, dependent services, technology and platforms
 
 
 &bull; Responsible to analyze the business requirements, turn them in technical requirements and provide input to effort estimation, and keeping Backlog list and Platform documentation up to date
 
 
 &bull; Together with Product manager and Architects validate process compliance of new requirements, targeting simplification and standardization of proposed solutions
 
 
 &bull; Align solution UI/UX aspects with Business Owners and Countries, validate the technical realization
 
 
 &bull; Proactively identify and address performance and usability gaps, regularly analyze countries and end users feedback. Provide concise recommendations to sustainable improvements
 
 
 &bull; Provide guidance to business team on existing and future Platform Capabilities and anticipate business requirements, identify Proof of Concept opportunities
 
 
 &bull; Prioritize the Product Backlog list together with the Product manager as part of DevSecOps Teams, and in alignment with the Promo Product Roadmap
 
 
 &bull; Participate in Product Development team and contribute Release &amp; PI Package scope delivery
 
 
 &bull; Participate in Product Operations Team and work on Continuous product &amp; service improvements.
 
 
 
 
 
 
 ARE THESE YOUR SECRET INGREDIENTS?
 
 
 
 &bull; University Degree in the relevant area
 
 
 &bull; 3+ years of experience in the field of Commercial or Sales, incl. Commercial Solutions implementation, deployments, upgrades and support.
 
 
 &bull; 3+ years of experience in leading or supporting Projects related to consumer and/or customer Solutions (Trade Promo Management).
 
 
 &bull; Experience in working together with Business Owners and Technical Teams on providing solutions to business requests
 
 
 &bull; Knowledge and experience with Agile/Scaled Agile and DevSecOps delivery models.
 
 
 &bull; Ability to capture business requirements, analyze, assess and provide guidance on potential technical solution
 
 
 &bull; Strong FMCG industry-specific solutions knowledge in the Commercial and Promo management Area
 
 
 &bull; Experience with Xtel tool will be considered as advantage
 
 
 &bull; Skills &amp; experience in usage of DevSecOps Management platforms and tools (i.e. SAFe, MS Azure DevOps)
 
 
 &bull; Strong communication and influencing skills.
 
 
 
 
 
 
 ABOUT YOUR NEW TEAM:
 
 
 
 We are a family of 33 thousand engaged people. Each and every one of us is the secret ingredient of Coca-Cola HBC &ndash; one of the world&rsquo;s largest bottlers and partner of The Coca-Cola Company. Our every day mission is to delight over 715 million consumers by offering a choice of over 100 iconic global and favorite local brands in the moments that matter, 24 hours a day, 7 days a week. We are a truly empowered and talented team that drives superior results by winning and learning every day in 29 countries, across 3 continents. Our success comes from us working together as one to make a positive difference for the local communities we serve.
 
 
 
 
 
 
 AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
 
 
 
 Including and celebrating different people and opinions is embedded in our growth story. We are committed to fostering diverse teams that reflect the communities we serve, and to creating an inclusive environment where everyone&rsquo;s unique perspectives are valued and heard. By constantly building a diverse and inclusive workplace, we enrich our decision-making and provide ever more innovative solutions and shared value.
 
</div>

Product Analyst – Promo Management

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