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First Abu Dhabi Bank (FAB)

<div>
 <strong>
  Company Description
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  <br/>
 </strong>
 Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
 <br/>
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 Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues
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 <strong>
  Specific Job Accountability
  <br/>
  <br/>
 </strong>
 &squf; Provide excellent customer service by attending to incoming calls within the quality guidelines
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 &squf; Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
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 &squf; Recommend potential products or services to management by collecting customer information and analyzing customer needs
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 &squf; Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores 2
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 &squf; Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products
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 &squf; Maintains customer records by updating customer history through service requests/complaints and Notes
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 &squf; Maintain confidentiality of the bank&rsquo;s customers and data
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 &squf; Ensure the business meets its obligations under the Bank&rsquo;s Policies and Standards and under local laws/regulations
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 &squf; Attend to special tasks assigned by team leader and Managers
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 &squf; Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates
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 &squf; Ensure self-punctuality, adherence of policies &amp; procedures and discipline to the Centre
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 &squf; Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
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 &squf; Authorised to take decisions as per the approved authorization matrix
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 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Minimum Qualifications:
  <br/>
  <br/>
 </strong>
 <strong>
  &squf; High School Minimum Experience
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  <br/>
 </strong>
 &squf; 0 &ndash; 2 years relevant experience in banking sector
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 <strong>
  Knowledge, Skills, And Attributes
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  <br/>
 </strong>
 &squf; Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills
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 &squf; Excellent communication skill in English &amp; Arabic
</div>


Customer Service Representative - Emiratized Role

<p>Looking to join the bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.<br/><br/></p><p>Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.<br/><br/></p><strong>Job Description</strong><p>To serve customers by providing product and service information; resolving product and service issues while maintaining immaculate quality standards. To ensure the financial and reputational integrity of the organization by providing end-to-end solutions for a better customer service experience. Possessing a strong team spirit, motivation, and a friendly environment with all customers and colleagues.<br/><br/></p><strong>Specific Job Accountability</strong><ol><li>Provide excellent customer service by attending to incoming calls within the quality guidelines.</li><li>Handle and resolve customer complaints to customer satisfaction within the defined authority limits and escalate as per process.</li><li>Recommend potential products or services to management by collecting customer information and analyzing customer needs.</li><li>Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.</li><li>Contribute to the business by generating new prospects/leads and upselling for all types of FAB products.</li><li>Maintain customer records by updating customer history through service requests/complaints and notes.</li><li>Maintain confidentiality of the bank's customers and data.</li><li>Ensure the business meets its obligations under the Bank's Policies and Standards and under local laws/regulations.</li><li>Attend to special tasks assigned by team leader and managers.</li><li>Demonstrate flexibility in adhering to your planned/scheduled shifts and on-call/unplanned shifts due to the floor situation for achieving all defined service levels and abandoned rates.</li><li>Ensure self-punctuality, adherence to policies & procedures, and discipline to the Centre.</li><li>Function within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.</li><li>Be authorized to take decisions as per the approved authorization matrix.</li></ol><strong>Qualifications</strong><p>Minimum Qualifications:<br/> High School<br/>Minimum Experience:<br/> 0 - 2 years relevant experience in banking sector.<br/>Knowledge, Skills, and Attributes:<br/> Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills.<br/> Excellent communication skills in English & Arabic.<br/><br/></p>

Customer Service Representative (Emiratized Role)

Concentrix

<p>The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.</p><p><b>Essential Functions / Core Responsibilities</b></p><ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')</li><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li><li>Maintain basic knowledge of client products and / or services</li><li>Prepare complete and accurate work including appropriately notating accounts as required</li><li>Participate in activities designed to improve customer satisfaction and business performance</li><li>Offer additional products and / or services</li><li>Track, document and retrieve information in call tracking database</li><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><p><b>Candidate Profile</b></p><ul><li>High school diploma with three to six months of relevant experience preferred</li><li>Courteous with strong customer service orientation</li><li>Strong computer navigation skills and PC Knowledge</li><li>Ability to effectively communicate, both written and verbally</li><li>Dependable with strong attention to detail</li><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li><li>Tolerance for repetitive work in a fast-paced, high production work environment</li><li>Ability to work as a team member, as well as independently</li><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li><li>Ability to rotate shifts, as needed</li><li>Based on location and / or program, additional experience / skills may be required</li><li>Job requirements may vary by country and will not contravene any local laws</li></ul><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program / product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</p><p>Supplemental Geographical Information</p><p>RECRUITER ENTER THE APPLICABLE LANGUAGE :</p><p>GERMANY - This job description does not apply to employees in Germany.</p><p>UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><p><b>PHILIPPINES</b></p><ul><li>Minimum of two years of college education. No prior call center experience is required</li><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul><p><b>INDIA</b></p><ul><li>Ability to effectively communicate, both written and verbally</li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem solving skills</li><li>Demonstrate strong probing and problem solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently</li></ul><p><b>Disclaimer</b></p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p>Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p><p>Location :</p><p>Language Requirements :</p><p>Time Type :</p><p>Customer Service Advisor • ARE Abu Dhabi, Building Khaleej Area</p>

Customer Service Advisor - Arabic Speaker - Abudhabi

<div><div><div><p><b>Operations
</b></p></div><div><div><div><b>Location</b></div>
<div>Abu Dhabi, United Arab Emirates
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.<h2 class="jobSectionHeader"><b>
Description</b></h2><h2 class="jobSectionHeader"><b>
Essential Functions/Core Responsibilities</b></h2><ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul><p></p><ul><li><br>
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul><p></p><ul><li><br>
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul><p></p><ul><li><br>
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul><p></p><ul><li><br>
Maintain basic knowledge of client products and/or services</li></ul><p></p><ul><li><br>
Prepare complete and accurate work including appropriately notating accounts as required</li></ul><p></p><ul><li><br>
Participate in activities designed to improve customer satisfaction and business performance</li></ul><p></p><ul><li><br>
Offer additional products and/or services</li></ul><p></p><ul><li><br>
Track, document and retrieve information in call tracking database</li></ul><p></p><ul><li><br>
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Candidate Profile</b></h2><ul><li>High school diploma with three to six months of relevant experience preferred</li></ul><p></p><ul><li><br>
Courteous with strong customer service orientation</li></ul><p></p><ul><li><br>
Strong computer navigation skills and PC Knowledge</li></ul><p></p><ul><li><br>
Ability to effectively communicate, both written and verbally</li></ul><p></p><ul><li><br>
Dependable with strong attention to detail</li></ul><p></p><ul><li><br>
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul><p></p><ul><li><br>
Tolerance for repetitive work in a fast-paced, high production work environment</li></ul><p></p><ul><li><br>
Ability to work as a team member, as well as independently</li></ul><p></p><ul><li><br>
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul><p></p><ul><li><br>
Ability to rotate shifts, as needed</li></ul><p></p><ul><li><br>
Based on location and/or program, additional experience/skills may be required</li></ul><p></p><ul><li><br>
Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"><b>
Career Framework Role</b></h2><div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div><h2 class="jobSectionHeader"><b>
Supplemental Geographical Information
</b></h2><div>RECRUITER ENTER THE APPLICABLE LANGUAGE:</div><p>
GERMANY - This job description does not apply to employees in Germany.</p><p>
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><p></p><p><br>
PHILIPPINES</p><ul><li>Minimum of two years of college education. No prior call center experience is required</li><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul><p></p><p><br>
INDIA</p><ul><li>Ability to effectively communicate, both written and verbally</li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem solving skills</li><li>Demonstrate strong probing and problem solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently</li></ul><h2 class="jobSectionHeader"><b>
Disclaimer
</b></h2><div>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p></div></div></div><p></p>

Al Jassim Electromechanical LLC

<p><b>Role Overview:</b></p><p>We are seeking a dedicated and well-spoken <b>Customer Care Executive</b> to manage tenant calls, coordinate service requests, and support daily operations within our facility management team. The ideal candidate must have strong communication skills in <b>English and Hindi</b> and be capable of handling tenant complaints in a professional and efficient manner.</p><p><b>Key Responsibilities:</b></p><ul><li>Attend inbound and outbound calls related to tenant complaints and service requests.</li><li>Register, track, and follow up on complaints until closure.</li><li>Coordinate with technical teams and supervisors to ensure timely resolution of issues.</li><li>Prepare daily, weekly, and monthly reports.</li><li>Send email updates to tenants, clients, and internal departments.</li><li>Maintain documentation and collect data after work completion.</li><li>Ensure all communication and records are updated in the system.</li><li>Provide excellent customer service and maintain a positive company image.</li></ul><p><b>Requirements:</b></p><ul><li>Strong verbal and written communication skills in <b>English and Hindi</b> .</li><li>Previous experience in customer service or facility management is preferred.</li><li>Proficiency in MS Office (Excel, Word, Outlook).</li><li>Ability to multitask and handle pressure in a fast-paced environment.</li><li>Good coordination and follow-up skills.</li><li>Professional attitude, patience, and problem-solving ability.</li><li><b>Husband-visa candidates preferred; are more desirable.</b></li></ul><p><b>Working Conditions:</b></p><ul><li>Full-time role within a Facility Management environment.</li><li>May require occasional extended hours depending on operational needs.</li></ul><p>Job Type: Full-time</p><p>Pay: AED1,500.00 - AED2,000.00 per month</p>

Customer Service Executive

Gargash Insurance

Customer Service Officer - Non-Motor - Abu Dhabi Job Description <p>Underwriting/Placement and Servicing for New Clients and Managing Existing clients</p> Eligibility Criteria : <p><b>Placement:</b></p><ul><li>Developing strong relationships with underwriters and operational staff in the Insurance Market to enhance collaboration and maximize business opportunities.</li><li>Ensuring successful placement of general Insurance business for Gargash clients in the local/ regional market by leveraging market knowledge and negotiating the best rates.</li><li>Negotiating target rates with the Market.</li></ul><p><b>Account Management:</b></p><ul><li>Advising clients on renewals, managing relationships with key stakeholders, and delivering outstanding service to them.</li><li>Working with clients to expand and develop their coverage to ensure they have the right cover.</li><li>Ensuring retention levels and targeted department budget is met.</li><li>Support the business development colleagues to achieve business objectives.</li><li>Working in a compliant and timely manner on renewals</li></ul>

Customer Service Officer - Non-Motor - Abu Dhabi

<div><div><div><p><b>Operations
</b></p></div><div><div><div><b>Location</b></div>
<div>Abu Dhabi, United Arab Emirates
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.<h2 class="jobSectionHeader"><b>
Description</b></h2><h2 class="jobSectionHeader"><b>
Essential Functions/Core </b><b>Responsibilities</b></h2><ul><li>Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.</li><li>Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate</li><li>Identify and maximize selling and cross-selling opportunities.</li><li>Identify customer problems and offer appropriate solutions.</li><li>Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.</li><li>Participate in Outbound calling programs and other projects and activities when required.</li><li>Handling projects and tasks whenever required and asked by the management.</li><li>Perform customer transactions accurately and in an efficient manner.</li></ul><p><b>
Required Education, Skills and Qualifications</b></p><ul><li>Min. 1 year call/contact center experience within banking, financial, insurance or healthcare sector, preferably telephonic.</li><li>A bilingual fluent English (B2 Level+) and Arabic speaker.</li><li>Good communication and interpersonal skills.</li><li>Competent use of PC, must be good at MS Excel formulas.</li><li>Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor&rsquo;s degree.</li><li>Cheerful personality, always with a smile.</li><li>Empathetic, patient and courteous in approach.</li><li>Pleasant telephone etiquette and someone who loves to speak over the phone.</li><li>Presentable with a positive, proactive and professional approach.</li><li>Tolerance for repetitive work in a fast-paced, high production work environment.</li><li>Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.</li><li>Open to work - 8 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.</li></ul><p></p><p><b><br>
Disclaimer</b><b>
</b></p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p></div></div></div><p></p>

Customer Service Advisor - Arabic speaker (Abu Dhabi)

Explore 1302+ Customer service consultant in Abu Dhabi this December. Find roles across top companies and apply now to boost your career.

1302 customer service consultant jobs IN Abu Dhabi

Customer Service Representative - Emiratized Role

Customer Service Representative (Emiratized Role)

Customer Service Advisor - Arabic Speaker - Abudhabi

Customer Service Advisor - Arabic Speaker - Abudhabi

Customer Service Executive

Customer Service Officer - Non-Motor - Abu Dhabi

Customer Service Advisor - Arabic speaker (Abu Dhabi)