sales consultant

customer support representative Jobs in Abu Dhabi

customer support representative

retail sales consultant Jobs in Abu Dhabi

retail sales consultant

service advisor

client engagement/communication specialist Jobs in Abu Dhabi

client engagement/communication specialist

customer service consultant

Tadbeer Leadership Domestic Workers Services

Customer Happiness Consultant<ul><li>for UAEn with Family book</li><li>with or without experience in Tadbeer</li><li>flexible and proactive</li></ul>Key Responsibilities<ul><li>Enter data provided by customers or internal teams with speed and accuracy</li><li>Verify and correct information by comparing it to source documents</li><li>Update existing records to keep data current and correct</li><li>Retrieve customer or account details when needed</li><li>Review source documents for completeness before data entry</li><li>Use keyboards or scanners to input data into the system</li><li>Follow internal procedures and suggest process improvements</li><li>Handle all data with confidentiality and care</li></ul>Job Type: Full-timeLocation:<ul><li>Abu Dhabi (Required)</li></ul>

Customer Happiness Consultant

Autostrad Rent a Car

We are a New Age and Diverse Car Rental company with an ever growing fleet of cars, offering a multitude of services to individuals as well as corporates. Offering Flexi Km options, Safety &amp; Hygiene Protocols, and Home Delivery Service to name a few, we function from a completely customer centric viewpoint that allows us to continuously innovate what we do while maintaining our core values, creating real value for money for all of our customers ensuring that we deliver happiness every single time and stay true to our motto &quot; The Heart Of Every Journey.&quot;We're urgently hiring a Customer Service, Responsibilities:2.1.1 Handling of all customer feedback/complaints related to service.2.1.2 Analyzing of all complaints and the length taken to resolve the complaint2.1.3 Resolving issues of customer dissatisfaction &amp; any discrepancies2.1.4 Handling all answered Customer Questionnaires and resolving issues if any. Analyze the Feedback and give feedback in quarterly report.2.1.5 Liaising with all corporate accounts by regularly visiting the key personnel and maintaining contact for lease service feedback.2.1.6 Ensuring customer satisfaction during time of vehicle maintenance, by follow up. Ad-hoc checking of the car after service2.1.7 Constant follow-up and reminding of accounts, fleet, lease replacement and Rental Sales Agent in order to resolve queries and keep customers satisfied2.1.8 Completion of a daily activity report and log book of all complaints2.1.9 Maintaining a regular-customer database for Marketing and Greeting cards2.1.10 Where applicable recommend refunds and compensation2.1.11 Prepare a welcome letter to all new customers.2.1.12 Give a courtesy call to all new customers2.1.13 Liaise with staff on customer service standards and give counseling where standards are not being met.2.1.14 Undertakes other duties and responsibilities as and when required.Job Type: Full-timePay: AED5,000.00 - AED6,000.00 per monthApplication Question(s):<ul><li>Do you agree with the proposed salary ?</li><li>Can you join immediately ?</li></ul>Language:<ul><li>English (Required)</li><li>Arabic (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>

Customer Service (Emirati National)

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
 
 
 Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
 
 
 
 Job Description
 
 
 
 We are seeking a dedicated and customer-focused Officer- Customer Service (Emiratized Role) to join our team in Al Ain, United Arab Emirates. As a vital member of our customer service department, you will be responsible for sales, and providing exceptional support to our valued customers, ensuring their needs are met with professionalism and care.
 
 
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 Achieve sales targets
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 Serve as the primary point of contact for customer inquiries, concerns, and requests
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 Respond to customer queries through various channels, including phone, email, and chat
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 Resolve customer issues in a timely and efficient manner, escalating complex problems when necessary
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 Maintain accurate records of customer interactions and transactions using CRM systems
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 Identify and assess customers' needs to achieve satisfaction and provide appropriate solutions
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 Collaborate with cross-functional teams to improve customer experience and service quality
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 Stay updated on company products, services, and policies to provide accurate information to customers
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 Participate in ongoing training and development programs to enhance customer service skills
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 Contribute to a positive team environment by supporting colleagues and sharing best practices
 
 
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 </ul>
 
 Qualifications
 
 
 
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 Strong verbal and written communication skills in both Arabic and English
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 Excellent problem-solving abilities and attention to detail
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 Customer-oriented mindset with a passion for delivering exceptional service
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 Proficiency in customer service software and CRM systems
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 Previous experience in customer service or a related field (1-2 years preferred)
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 Bachelor's degree preferred
 </li>
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 In-depth knowledge of UAE culture and business practices
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 Ability to remain calm and professional in challenging situations
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 Strong time management and organizational skills
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 Flexibility to work in shifts, including weekends and holidays if required
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 UAE national status (Emiratization requirement)
 </li>
 </ul>
</div>

Officer- Customer Service (Emiratized Role)

Looking to join the bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole. Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities. Job DescriptionTo serve customers by providing product and service information; resolving product and service issues while maintaining immaculate quality standards. To ensure the financial and reputational integrity of the organization by providing end-to-end solutions for a better customer service experience. Possessing a strong team spirit, motivation, and a friendly environment with all customers and colleagues. Specific Job Accountability<ol><li>Provide excellent customer service by attending to incoming calls within the quality guidelines.</li><li>Handle and resolve customer complaints to customer satisfaction within the defined authority limits and escalate as per process.</li><li>Recommend potential products or services to management by collecting customer information and analyzing customer needs.</li><li>Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.</li><li>Contribute to the business by generating new prospects/leads and upselling for all types of FAB products.</li><li>Maintain customer records by updating customer history through service requests/complaints and notes.</li><li>Maintain confidentiality of the bank's customers and data.</li><li>Ensure the business meets its obligations under the Bank's Policies and Standards and under local laws/regulations.</li><li>Attend to special tasks assigned by team leader and managers.</li><li>Demonstrate flexibility in adhering to your planned/scheduled shifts and on-call/unplanned shifts due to the floor situation for achieving all defined service levels and abandoned rates.</li><li>Ensure self-punctuality, adherence to policies & procedures, and discipline to the Centre.</li><li>Function within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.</li><li>Be authorized to take decisions as per the approved authorization matrix.</li></ol>QualificationsMinimum Qualifications: High School Minimum Experience: 0 - 2 years relevant experience in banking sector. Knowledge, Skills, and Attributes: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills. Excellent communication skills in English & Arabic.

Customer Service Representative (Emiratized Role)

Concentrix

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions / Core Responsibilities<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')</li><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li><li>Maintain basic knowledge of client products and / or services</li><li>Prepare complete and accurate work including appropriately notating accounts as required</li><li>Participate in activities designed to improve customer satisfaction and business performance</li><li>Offer additional products and / or services</li><li>Track, document and retrieve information in call tracking database</li><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul>Candidate Profile<ul><li>High school diploma with three to six months of relevant experience preferred</li><li>Courteous with strong customer service orientation</li><li>Strong computer navigation skills and PC Knowledge</li><li>Ability to effectively communicate, both written and verbally</li><li>Dependable with strong attention to detail</li><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li><li>Tolerance for repetitive work in a fast-paced, high production work environment</li><li>Ability to work as a team member, as well as independently</li><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li><li>Ability to rotate shifts, as needed</li><li>Based on location and / or program, additional experience / skills may be required</li><li>Job requirements may vary by country and will not contravene any local laws</li></ul>Has program required basic skill set to perform routine tasks within simple processes but lacking program / product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.Supplemental Geographical InformationRECRUITER ENTER THE APPLICABLE LANGUAGE :GERMANY - This job description does not apply to employees in Germany.UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTIONPHILIPPINES<ul><li>Minimum of two years of college education. No prior call center experience is required</li><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul>INDIA<ul><li>Ability to effectively communicate, both written and verbally</li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem solving skills</li><li>Demonstrate strong probing and problem solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently</li></ul>DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.Location :Language Requirements :Time Type :Customer Service Advisor • ARE Abu Dhabi, Building Khaleej Area

Customer Service Advisor - Arabic Speaker - Abudhabi

HATTAN PERFUMES

We are looking for a motivated and customer-focused Customer Support Agent to join our team. The ideal candidate will communicate professionally with customers, provide timely support across written channels, and contribute to an excellent customer experience.Key Responsibilities:<ul><li>Respond to customer inquiries primarily through chat and email, and via phone when required.</li><li>Handle customer complaints and provide appropriate solutions and follow-up within agreed timelines.</li><li>Maintain accurate customer records and update information in the CRM system.</li><li>Support order processing, tracking, returns, and general service requests.</li><li>Collaborate with internal teams to resolve issues and enhance customer satisfaction.</li><li>Prepare basic reports using Excel to track customer cases and feedback.</li><li>Meet performance targets including response time, quality, and customer satisfaction.</li><li>Stay updated on product knowledge, policies, and procedures to provide accurate assistance.</li></ul>Requirements:<ul><li>Fluency in Arabic and English (written and verbal) is preferred.</li><li>1&ndash;2 years of experience working in a similar customer support or call center environment is preferred.</li><li>Strong written communication skills, particularly in email and chat interactions.</li><li>Basic skills in Excel and familiarity with CRM or support ticketing software.</li><li>Ability to remain calm and professional under pressure.</li><li>Problem-solving mindset and attention to detail.</li><li>Positive attitude with strong work ethics and reliabili</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per month

Customer Service Executive

Gargash Insurance

Customer Service Officer - Non-Motor - Abu Dhabi Job Description Underwriting/Placement and Servicing for New Clients and Managing Existing clients Eligibility Criteria : Placement:<ul><li>Developing strong relationships with underwriters and operational staff in the Insurance Market to enhance collaboration and maximize business opportunities.</li><li>Ensuring successful placement of general Insurance business for Gargash clients in the local/ regional market by leveraging market knowledge and negotiating the best rates.</li><li>Negotiating target rates with the Market.</li></ul>Account Management:<ul><li>Advising clients on renewals, managing relationships with key stakeholders, and delivering outstanding service to them.</li><li>Working with clients to expand and develop their coverage to ensure they have the right cover.</li><li>Ensuring retention levels and targeted department budget is met.</li><li>Support the business development colleagues to achieve business objectives.</li><li>Working in a compliant and timely manner on renewals</li></ul>

Customer Service Officer - Non-Motor - Abu Dhabi

Explore 1253+ Customer service consultant in Abu Dhabi this January. Find roles across top companies and apply now to boost your career.