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customer service executive - cloud & security customer service operations Jobs in Mumbai

customer service executive - cloud & security customer service operations

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customer service executive cloud security customer service operations

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Job Description �The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities �Taking ownership of customer issues reported, solving their problems through by providing resolution. �Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. �Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams �Ensure SLA are achieved &amp; work proactively to maintain the same. Desired Skill sets �Demonstration of problem-solving skills �Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. �Maintain awareness of latest technologies in the domain
</div>

Customer Service Executive - Cloud & Security Customer Service Operations

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Responsible for driving network operations and maintenance in the respective areas of Submarine Network for TCL as well as consortium/customers with the objective of minimizing downtime of network infrastructure, providing quality of network, resolving network issues, and cost effectively enhancing customer experience.
 
 
 Leading multiple sub-sea NOC / CLS for TCL and/or consortium / customers
 
 
 Sub-marine consortium management for consortium cables and contract/delivery management for private cables
 
 
 Working on New sub-sea Projects and opportunities as per business requirement .
 
 
 Good understanding of domain and related/emerging technologies and market trends will be required
 
 
 The role will also involve- planning and implementing network improvement projects, Upgrades, managing network operations, network analysis, bringing in process &amp; cost level improvements.
 
 
 Ensure timely identification &amp; fixing of network failures, review repeat issues to ensure permanent remedial actions are taken. Manage difficult customer situation and Crit-sits ; respond promptly to customer needs; respond to requests for service and assistance.
 
 
 Develop tactics for improving operation efficiencies while improving service levels, employee retention and operational costs. Provide direction and escalation support to 24/7 NOC team additionally guidance and mentoring
 
 
 Extensive experience in operations and project implementation of submarine network technology , consortium management, customer experience management, project management
</div>

Senior Sales Manager

Adani Airport Holdings Ltd

<div>
 
 About Business
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 Adani Group
 
 : Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O &amp; M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.
 
 
 
 Adani Airports Holding Limited
 
 : Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact.
 
 
 
 Job Purpose:
 
 Duty Manager - Terminal Operations is responsible for the overall management and supervision of terminal operations during a specific shift. This role involves coordinating staff, resolving issues, ensuring passenger satisfaction, and maintaining a safe and secure environment while optimizing operational efficiency.
 
 
 
 Responsibilities
 
 
 
 
 Terminal Operations Shift Management:
 
 
 
 <ul>
 <li>
 Oversees all terminal operations during the assigned shift, ensuring smooth passenger flow and on-time departures &amp; coordinates with other departments for efficient operations.
 </li>
 <li>
 Manages staff schedules and assignments to optimize resource utilization.
 
 
 </li>
 </ul>
 
 Lounge Management And Customer Service
 
 
 
 <ul>
 <li>
 Delivers exceptional customer service by assisting passengers with their needs and resolving issues promptly &amp; builds positive relationships with passengers to enhance the overall airport experience.
 </li>
 <li>
 Assist in the management of reserved lounges, ensuring a high standard of service and a seamless experience for passengers.
 
 
 </li>
 </ul>
 
 Trolley Operations And Asset Management
 
 
 
 <ul>
 <li>
 Oversee the management and maintenance of trolley operations, ensuring availability and cleanliness.
 </li>
 <li>
 Assist in managing the asset lifecycle, including regular checks and prompt reporting of any defects or damages.
 
 
 </li>
 </ul>
 
 Golf Cart And Inter Terminal Coach Operations
 
 
 
 <ul>
 <li>
 Coordinate the timely deployment and safe operation of golf carts and inter-terminal coaches.
 </li>
 <li>
 Ensure service levels are met, track performance scores, and address any complaints or operational issues promptly.
 
 
 </li>
 </ul>
 
 Staff Supervision
 
 
 
 <ul>
 <li>
 Provides leadership and guidance to the terminal operations team during the shift &amp; monitors staff performance and addresses issues promptly.
 </li>
 <li>
 Ensures adherence to operational procedures and standards among staff members.
 
 
 </li>
 </ul>
 
 Vendor Management
 
 
 
 <ul>
 <li>
 Manage operational aspects related to vendor management, golf cart management, baggage and shopping trolley management, Baggage Handling System (BCS) management, and inter-terminal coach management to ensure smooth operations and enhancing passenger experience within terminal
 </li>
 <li>
 Monitor vendor performance and address any discrepancies to maintain operational standards.
 
 
 </li>
 </ul>
 
 Problem Solving
 
 
 
 <ul>
 <li>
 Identifies and resolves operational issues and challenges that arise during the shift &amp; implements immediate solutions to minimize disruptions.
 </li>
 <li>
 Collaborates with other departments to address complex issues and find effective solutions.
 
 
 </li>
 </ul>
 
 Emergency Response Management
 
 
 
 <ul>
 <li>
 Lead emergency response efforts during shifts, effectively managing situations such as bomb threats, evacuations, medical emergencies, and other contingencies.
 </li>
 <li>
 Ensure all actions are carried out in accordance with laid-down SOPs and conduct post-incident reviews for continuous improvement.
 
 
 </li>
 </ul>
 
 Special Events And VVIP Movements
 
 
 
 <ul>
 <li>
 Support the coordination of special events, ensuring smooth execution, budgeting, and event calendar management.
 </li>
 <li>
 Assist in planning and ensuring security arrangements for VVIP movements, including liaising with relevant authorities for smooth execution.
 
 
 </li>
 </ul>
 
 Safety And Security Compliance
 
 
 
 <ul>
 <li>
 Ensures compliance with safety and security regulations and procedures during the shift &amp; conducts safety checks and responds to incidents.
 </li>
 <li>
 Coordinates with security personnel to address security concerns and maintain a safe environment.
 
 
 </li>
 </ul>
 
 Operational Efficiency
 
 
 
 <ul>
 <li>
 Optimizes resource utilization during the shift to maximize efficiency and minimize costs &amp; implements process improvements to enhance operational performance.
 </li>
 <li>
 Monitors key performance indicators (KPIs) and takes corrective actions to improve performance.
 
 
 </li>
 </ul>
 
 Stakeholder Management
 
 
 
 <ul>
 <li>
 Shift wise coordination will all regulatory agencies, airlines and ground handlers.
 
 
 </li>
 </ul>
 
 Team Leadership and Development
 
 
 
 <ul>
 <li>
 Supervise and manage the terminal operations team during shifts, ensuring high levels of employee engagement and discipline.
 </li>
 <li>
 Identify training needs of employees and ensure team members participate in all mandatory classroom training sessions.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Educational Qualifications:
 
 
 
 Bachelor's degree in Business Administration, Aviation Management, or a related field is essential.
 
 
 
 Work Experience
 
 
 
 Minimum of 5-7 years of experience in airport terminal operations, with a strong focus on managing diverse stakeholders, optimizing passenger experience, and driving operational efficiency.
</div>

Assistant Manager-Terminal Operations

ACG World

<div>
 
 
 Job Purpose
 
 
 
 We are looking for Customer Service Executive at Kandivali, Mumbai office for 6-8 months.
 
 
 
 
 
 
 About the Role
 
 
 
 Role- Customer Service Executive
 
 
 Education- Any Graduate
 
 
 Gender preference- Any
 
 
 Must have good Communication skills
 
 
 Must have worked in manufacturing companies work culture
 
 
 Experience from MNC is most preferred
 
 
 CTC- Can be discussed during interview process
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Maintain existing business, build rapport with customers and collaborate with Sales Manager to deliver customer requirements.
 </li>
 <li>
 Monitor end to end supply chain of products to ensure customer satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Core Functional
 
 
 <ul>
 <li>
 Error free Order booking within 1-2 days from the date of clear PO.
 </li>
 <li>
 Follow up with customers for collection of payments to maintain DSO &amp; submit daily update Sales head (exports).
 </li>
 <li>
 To keep track of dispatch date for commercial orders and sample orders and proactively follow up with logistics/dispatch team to ensure that the orders are dispatched on time. If there are any deviations, then proactively inform to sales manager/customer and take corrective actions to resolve.
 </li>
 <li>
 Control and Manages key business metrics like DOH and DSO as per budget.
 </li>
 <li>
 Monitor despatches / Sales Hold at respective locations.
 </li>
 <li>
 Communicate to internal &amp; external customers on the updates on timely basis.
 </li>
 <li>
 Log customer complaints and ensure closure of complaints / queries as per agreed timelines.
 </li>
 <li>
 Ensure updation of SAP database including Customer Master, Product Master for error free transactions.
 </li>
 </ul>
 
 
 
 
 
 Internal Process
 
 
 <ul>
 <li>
 Provide information to Sales Managers regarding sales quantity, values, ASPs for preparing monthly MIS report.
 </li>
 <li>
 Ensure timely invoicing for shipments from ACG to customer.
 </li>
 </ul>
 
 
 
 
 
 Key Result Areas
 
 
 <ul>
 <li>
 Achieve budgeted Volume &amp; Values for region.
 </li>
 <li>
 Achieve budgeted DSO &amp; DOH.
 </li>
 <li>
 On time despatch of orders.
 </li>
 <li>
 Timely closure of customer complaints.
 </li>
 <li>
 Manage efficiently inventory in order to ensure that there is no old stock and supply product with quick lead times.
 </li>
 </ul>
 
 
</div>

Customer Service Executive_ACG Pharmapack  (Pharma packaging industry (Films and foils))

Getinge

<div>
 
 
 Job Overview
 
 
 
 Product Manager (PM) - Digital Healthcare Solutions, is responsible for defining the strategy, roadmap, and feature requirements for hardware and software products that support healthcare delivery. The role focuses on optimizing clinical and operational workflows, enabling staff efficiency, and improving patient outcomes to drive operational excellence.
 
 
 
 
 
 
 Responsibilities and Essential Duties
 
 
 <ul>
 <li>
 Be the Technical Spokesperson for DHS for all technical related inquiries
 </li>
 <li>
 Create &amp; Review all DHS technical quotations for sales team
 </li>
 <li>
 Initiate/Develop end customers workshops to technically train &amp; promote DHS solutions
 </li>
 <li>
 Manage software updates, including coordinating with Partner&rsquo;s (distributors and hospitals) IT personnel
 </li>
 <li>
 Regulatory approvals &amp; Complaint Handling
 </li>
 <li>
 Own the Installed base/existing customers and work on continuous communications to ensure customer satisfaction/operations and promote add on modules &amp; service agreements
 </li>
 <li>
 Lead technical discussions during for sales negotiation meetings
 </li>
 <li>
 Analyze project funneland submit accurateforecast. Gforce funnelreview &amp; plan inventory
 </li>
 <li>
 Stock monitoring and co-ordinate with logistics to ensure availability of stocks and responsible to track / movement of demo inventory.
 </li>
 <li>
 To improve monitoring of project funneland forecast accuracy(+/- 5% as a target).Submission of Monthly report. S&amp;OP Planning and Forecasting for DHS Products.
 </li>
 <li>
 Forecast Planning and review calls with sales colleagues.
 </li>
 <li>
 KOL creation and management
 </li>
 <li>
 Coverage &amp; Contact&ndash; Regular meetingswith all key customers
 </li>
 <li>
 Plan, Co-ordinate and execute Marketing programs to createpull in the market for entire range of DHS Portfolio.
 </li>
 <li>
 Lead Generation throughmarketing events, customermeetings &amp; follow ups
 </li>
 <li>
 Create Marketing tools, presentations, offer formats, etc.
 </li>
 </ul>
 
 
 
 
 
 Qualification (Knowledge, Skills and Abilities):
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science/applications
 </li>
 <li>
 Minimum 5-7 years&rsquo;experience in relateddomain
 </li>
 <li>
 Education within IT combined with profound experience in application support and customer
 </li>
 </ul>
 
 Relations
 
 <ul>
 <li>
 Technical &amp; Regulatory Awareness:
 </li>
 </ul>
 
 
 
 <ol>
 <li>
 Basic networking and data security principles
 </li>
 <li>
 HL7, DICOM,PACS &amp; FHIR standards for interoperability
 </li>
 <li>
 Cloud vs. on-pre deployment
 </li>
 <li>
 Cybersecurity in healthcare environments
 </li>
 <li>
 India DPDP &ndash; Digital Personal Data Protection
 </li>
 <li>
 Hospital accreditation standards (NABH, JCI)
 </li>
 </ol>
 <ul>
 <li>
 Experience with network, implementation and administration of servers (Microsoft) combined with great knowledge of SQL
 </li>
 <li>
 Knowledge of Microsoft Office and Visio Applications. Preferably, experience from a similar support function
 </li>
 <li>
 Deep understanding of IT Infrastructure and iHIS requirements
 </li>
 <li>
 Knowledge of the CSSD &amp; OR Department workflow will be an advantage
 </li>
 <li>
 Excellent presentation and objection-handling skills.
 </li>
 <li>
 Excellent planning and implementation skills.
 </li>
 <li>
 Ability to work remotely with minimal supervision.
 </li>
 <li>
 Good communication skills face to face and over the phone and able to convert heavy technical information to a non-technical audience
 </li>
 <li>
 Structured, methodical, analytical and systematic in problem solving
 </li>
 <li>
 Ability to forge and maintain relationships with customers
 </li>
 <li>
 Must be a team player
 </li>
 </ul>
 
 
</div>

Product Manager - Digital Healthcare Solutions

<div>
 
 We help the world run better
 
 
 
 At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
 
 
 
 Sales Manager- Tata Group &amp; enterprise
 
 
 
 This role reports into Head of Tata group &amp; Enterprise Segment
 
 
 Our company culture is focused on helping our employees enable innovation by building breakthroughs
 
 
 together. How? We focus every day on building the foundation for tomorrow and creating a workplace that
 
 
 embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We
 
 
 offer a highly collaborative, caring team environment with a strong focus on learning and development,
 
 
 recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply
 
 
 now!
 
 
 
 What Will You Do
 
 
 
 <ul>
 <li>
 As a people manager for Tata Group &amp; Enterprise Customers, you will be responsible for driving the go-to-market (GTM) strategy, with focus on Cloud hyper-growth, and Customer lifetime value
 </li>
 <li>
 Define the vision and create a winning strategy that is based upon the strengths of SAP and responds to specific market needs and developing new revenue streams to deliver growth in cloud business
 </li>
 <li>
 Assist customers in leveraging the power of SAP Business Suite and Public Cloud growth to transform their business by accelerating their journey to cloud
 </li>
 <li>
 Strategise &amp; enable executive connects and strong C-level relationships with customers to drive partnership
 </li>
 <li>
 Accelerate customer success, drive strategic priorities for SAP and deliver people success
 </li>
 <li>
 Inspire &amp; motivate people to think big, unlock potential &amp; build sustainable business through market making
 </li>
 <li>
 Guide team to create &amp; drive digital transformation programs across customers to generate consistent multi-million, multi-cloud business
 </li>
 <li>
 Drive cloud business growth in segment and deliver quarterly &amp; annual sales objectives
 </li>
 <li>
 Ensure alignment with Marketing and Partner teams to define pipeline strategy that significantly contributes to the ambitious growth in this segmen
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Experience of working in a cross-functional, highly matrix organization, including understanding of global/regional/country organizational dynamic
 </li>
 <li>
 15+ years of business experience in Technology Sales or Consulting, with leading consulting/business applications/IT companies
 </li>
 <li>
 People management experience of 2-3 years with successful track record in leading sizeable team of sales individual contributors
 </li>
 <li>
 Strong executive presence and proven abilities in leading &amp; managing business across large &amp; strategic customers. Desirable to have relationships &amp; experience of working with enterprises like Tata Group etc
 </li>
 <li>
 Strategic thinking with high degree of creativity &amp; innovation to grow cloud business
 </li>
 <li>
 Bachelor equivalent and post-graduation in management is preferred
 
 
 </li>
 </ul>
 
 Meet your team
 
 
 
 Super dynamic and high performance team with varied experience to drive customer success and cloud business for SAP. Truly demonstrates agility, perseverance, resilience &amp; customer centricity in driving the outcomes for their customers &amp; SAP.
 
 
 
 Location - Mumbai, Gurgao
 
 
 
 
 #SAPINTERNALT4P
 
 
 
 
 #SalesmanagerT4PM
 
 
 
 
 Bring out your best
 
 
 
 SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
 
 We win with inclusion
 
 
 
 SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
 
 
 SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
 
 
 For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
 
 
 Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
 
 
 Successful candidates might be required to undergo a background verification with an external vendor.
 
 
 
 AI Usage in the Recruitment Process
 
 
 
 For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
 
 
 Please note that any violation of these guidelines may result in disqualification from the hiring process.
 
 
 Requisition ID: 437893 | Work Area: Sales | Expected Travel: 0 - 50% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations:
 
 
</div>

Sales Manager- Tata Group & Enterprise Segment

Explore 183+ Customer service executive cloud security customer service operations in Mumbai this January. Find roles across top companies and apply now to boost your career.

183 customer service executive cloud security customer service operations jobs IN Mumbai

Customer Service Executive - Cloud & Security Customer Service Operations

Deputy General Manager - Network Operations & Support

Senior Sales Manager

Assistant Manager-Terminal Operations

Customer Service Executive_ACG Pharmapack (Pharma packaging industry (Films and foils))

Product Manager - Digital Healthcare Solutions

Sales Manager- Tata Group & Enterprise Segment