customer service representative Jobs in Egypt

customer service representative

customer success specialist Jobs in Egypt

customer success specialist

sales manager

call center representative

receptionist

customer service

FlairsTech

<div><p>Requirements and responsibilities</p><div><h1 class="jobSectionHeader"><b><br>
</b></h1><ul><li>
Handle customer inquiries via email, chat, and/or phone in a timely and professional manner</li><li>
Resolve customer complaints and provide appropriate solutions within agreed SLAs</li><li>
Manage and follow up on cases to ensure full resolution and customer satisfaction</li><li>
Maintain accurate documentation of all customer interactions in CRM systems</li></ul></div></div>

Customer Service

RATP Dev Mobility Cairo

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 The Customer Service Agent is responsible for delivering high-quality frontline service to passengers by providing accurate ticketing support, travel information, and daily assistance within metro stations. The role supports ticket sales and subscriptions, guides customer movement, and ensures a positive passenger experience through effective communication, operational awareness, and adherence to safety and service procedures. The Customer Service Agent contributes to efficient station operations by assisting with Ticket Vending Machine usage, managing queues, and maintaining professional service standards.
 <br/>
 <br/>
 <strong>
  Responsibilities/Duties
  <br/>
  <br/>
 </strong>
 <strong>
  Profil de candidat recherch&eacute; :
  <br/>
  <br/>
 </strong>
 <strong>
  Customer Interaction &amp; Service Delivery
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain a positive, empathetic, and professional attitude during all customer interactions.
  </li>
  <li>
   Respond promptly and effectively to customer inquiries and requests.
  </li>
  <li>
   Handle and resolve customer complaints professionally and escalate when necessary.
  </li>
  <li>
   Provide accurate information on routes, travel regulations, products, and services.
  </li>
  <li>
   Offer dedicated support to People of Determination (POD) and vulnerable passengers.
  </li>
  <li>
   Proactively welcome and guide passengers throughout the station environment.
  </li>
  <li>
   Ensure customer satisfaction by delivering consistent, high-quality service.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Ticketing &amp; Transaction Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Sell, issue, renew, and process tickets and subscriptions accurately at Ticket Offices and Subscription Offices.
  </li>
  <li>
   Support passengers in operating Ticket Vending Machines and promote their use to improve service flow.
  </li>
  <li>
   Manage assigned ticketing and subscription products responsibly.
  </li>
  <li>
   Conduct accurate cash handling, including receiving payments, counting, sorting, recording, and reporting discrepancies.
  </li>
  <li>
   Verify tickets, subscription cards, and cash stock at the beginning and end of each shift.
  </li>
  <li>
   Use ticket office equipment, tools, and machines correctly and responsibly.
  </li>
  <li>
   Monitor the proper functioning of ticket office devices and report malfunctions promptly.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Ticket Vending Machine (TVM) Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist customers in using Ticket Vending Machines and guide them through the transaction steps.
  </li>
  <li>
   Perform visual checks only to ensure Ticket Vending Machines are clean, accessible, and available for passenger use.
  </li>
  <li>
   Report all issues such as malfunctions, shortages, or operational concerns immediately to supervisors or technical teams.
  </li>
  <li>
   Communicate Ticket Vending Machine downtime or service disruptions clearly and professionally to passengers.
  </li>
  <li>
   Document TVM-related issues according to instructions when required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Queue &amp; Crowd Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Organize and manage customer queues during peak hours and high-demand periods.
  </li>
  <li>
   Support smooth customer flow in front of sales points and station entry/exit areas.
  </li>
  <li>
   Intervene proactively to prevent congestion and ensure efficient service delivery.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Administrative &amp; Record-Keeping Duties
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Process customer forms, applications, and service requests accurately.
  </li>
  <li>
   Maintain detailed records of customer interactions, transactions, complaints, and observations.
  </li>
  <li>
   Communicate shift updates and relevant information accurately during handovers.
  </li>
  <li>
   Report operational deficiencies, emergencies, or incidents through the proper reporting chain.
  </li>
  <li>
   Ensure fingerprint attendance matches attendance records in compliance with company policies.
  </li>
  <li>
   Adhere to company dress code and maintain professional appearance at all times.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Internal Coordination &amp; Operational Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinate with colleagues and station teams to ensure continuity of service across shifts.
  </li>
  <li>
   Provide feedback to support improvements in customer service processes.
  </li>
  <li>
   Follow all operational guidelines, instructions, and procedures issued by management.
  </li>
  <li>
   Perform any additional duties assigned by supervisors or line managers.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Safety Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Promote a positive safety culture and participate in safety briefings as required.
  </li>
  <li>
   Comply with RDMC RQHSE policies, procedures, and Safety Management System requirements.
  </li>
  <li>
   Report unsafe conditions, security concerns, or environmental hazards immediately.
  </li>
  <li>
   Understand that safety, security, and environmental protection are shared responsibilities.
  </li>
  <li>
   Intervene appropriately in cases of observed safety, security, or environmental violations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum requirement: Diploma degree in a relevant discipline.
  </li>
  <li>
   Preferred: Bachelor&rsquo;s degree in business administration or any related field.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Knowledge
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Basic knowledge of customer service principles and best practices.
  </li>
  <li>
   General understanding of ticketing systems and customer-facing devices.
  </li>
  <li>
   Basic familiarity with computer tools and digital interfaces.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   0-3 years of experience in customer service, retail, hospitality, or frontline service roles is preferred.
  </li>
  <li>
   Experience in cash handling or public-facing environments is an advantage.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Behaviors &amp; Experiences
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Calm Under Pressure: Maintains composure and professionalism in challenging situations.
  </li>
  <li>
   Team Collaboration: Works effectively with colleagues to support seamless operations.
  </li>
  <li>
   Customer Orientation: Demonstrates strong commitment to passenger satisfaction.
  </li>
  <li>
   Communication Skills: Provides clear and respectful verbal communication in all situations.
  </li>
  <li>
   Attention to Detail: Ensures accuracy in transactions, records, and procedures.
  </li>
  <li>
   System Awareness: Shows comfort using ticketing devices and customer service tools.
  </li>
  <li>
   Problem Solving: Identifies issues and takes appropriate steps to resolve or escalate them.
  </li>
  <li>
   Professional Conduct: Adheres strictly to rules, procedures, and company policies.
  </li>
  <li>
   Flexibility: Willing to work shift patterns, weekends, and holidays as per roster.
  </li>
  <li>
   Respectful Interaction: Builds cooperative relationships with internal and external stakeholders.
  </li>
 </ul>
</div>


Customer Service Agent

Sutherland

<div>
 <p>
  <strong>
   🌟 We&rsquo;re Hiring: Customer Service Specialist
  </strong>
 </p>
 <p>
  📍
  <strong>
   Location:
  </strong>
  New Cairo | 🕘
  <strong>
   Full-Time | On-site
  </strong>
 </p>
 <p>
  <strong>
   👋 About Us
  </strong>
 </p>
 <p>
  At
  <strong>
   Sutherland
  </strong>
  , we help global brands grow smarter through
  <strong>
   AI, automation, cloud engineering, and digital solutions
  </strong>
  . We believe in innovation, teamwork, and creating great experiences&mdash;not just for our clients, but for our people too.
 </p>
 <p>
  With hundreds of patented AI solutions and a flexible
  <em>
   as-a-service
  </em>
  model, we&rsquo;re all about moving fast, thinking big, and growing together.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   💬 About the Role
  </strong>
 </p>
 <p>
  We&rsquo;re looking for friendly, confident, and customer-focused people to join our team as
  <strong>
   Customer Service Specialists
  </strong>
  . In this role, you&rsquo;ll be helping customers, solving problems, and making sure every interaction ends on a positive note.
 </p>
 <p>
  <strong>
   What you&rsquo;ll be doing:
  </strong>
 </p>
 <ul>
  <li>
   Answering customer questions and providing support
  </li>
  <li>
   Resolving issues in a calm, professional, and friendly way
  </li>
  <li>
   Communicating clearly and confidently over the phone
  </li>
  <li>
   Making customers feel heard, valued, and supported
  </li>
  <li>
   Working closely with your team to deliver great service
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ✅ Who Can Apply?
  </strong>
 </p>
 <ul>
  <li>
   Fresh graduates &amp; dropouts are welcome!
  </li>
  <li>
   Good communication and customer service skills
  </li>
  <li>
   A positive attitude and willingness to learn
  </li>
  <li>
   Strong listening and problem-solving skills
  </li>
  <li>
   Comfortable working as part of a team
  </li>
  <li>
   Fluent English is required (B2/C1 level)
  </li>
  <li>
   Ability to work night &amp; overnight shifts
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   🎁 What&rsquo;s In It for You?
  </strong>
 </p>
 <ul>
  <li>
   Attractive salary
  </li>
  <li>
   Fully paid training
  </li>
  <li>
   Granted KPIS first 3 months
  </li>
  <li>
   Social &amp; medical insurance
  </li>
  <li>
   Free transportation
  </li>
  <li>
   Overnight allowance
  </li>
  <li>
   Real opportunities for career growth and promotion
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  ✨
  <strong>
   If you&rsquo;re looking for a supportive work environment, great benefits, and a place to grow your career&mdash;Sutherland is the place for you!
  </strong>
 </p>
 <ul>
  <li>
   To apply send your cv to rania.sekik@sutherlandglobal.com
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Customer Service Representative

Intelcia

<p>Role Description</p><p>This is a full-time on-site role for a Customer Service Specialist located in Cairo. The Customer Service Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, and handling customer inquiries through various channels. The role includes maintaining phone etiquette, addressing customer concerns, and delivering a high-quality customer experience.</p><p>Work condition</p><p>Work is from the office which is located in Cairo, Zayed / Maadi.</p><p>Rotational shifts - 5 working days - 2 days OFF ( Flexibility to swap with coworkers your shifts and your days off ).</p><p>9 working hours including a 1-hour break.</p><p>Transportation is provided with many pickup points for boys and (door-to-door) for girls.</p><p>Benefits</p><p>Intelcia offers the HIGHEST SALARY UP TO 25K!</p><p>Net Basic 14000</p><p>KPIS 100 Dollars</p><p>Paid Training</p><p>Social and medical insurance</p><p>Qualifications</p><p>Strong communication skills</p><p>Proficiency in English is a must (B2 / C1)</p><p>0-1 year experience in Customer service</p><p>Good handling skills.</p><p>Job Type: Full-time</p><p>Job Type: Full-time</p><p>Pay: E&pound;14,000.00 - E&pound;30,000.00 per month</p><p>Language:</p><ul><li>English (Required)</li></ul><p>Location:</p><ul><li>Cairo (Required)</li></ul><p>Work Location: In person</p>

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>03-10-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF40734Z</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p>
<p>This is a full-time on-site role located in <b>Alexandria</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li>
</ul><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p>
   <p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><p></p><p><b>
Customer Service Associate</b></p><br>
<p>Our mission at Amazon is to be Earth&rsquo;s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that&rsquo;s why you&rsquo;ll find we approach things differently here. You won&rsquo;t be asked to read from a script or learn dialogue by heart. Instead, we&rsquo;ll provide you with the training you need to problem solve for our customers. You&rsquo;ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.<br>
<br>
<b>What will you do as a Customer Service Associate?</b><br>
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You&rsquo;ll be the first point of contact for our Arabic and/or English speaking customers by answering their requests through phone, chat and/or email &ndash; this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.<br>
<br>
<b>What are your hours?</b></p>
<p>This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.</p><p></p><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><div><b><br>
What qualifications do we need from you?</b><br>
<br>
<ul><li>Minimum age: 18 years old</li><li>Have the right to work in Egypt</li><li>Minimum qualification of a high school degree - Passed</li><li>Strong communication skills in [English &amp; Arabic] (both written and oral fluency)</li><li>Experience working with a computer</li><li>The availability to work varying shifts from Monday to Sunday within our operating hours</li><li>Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)</li></ul><br>
<b>
What strengths will you bring?</b><br>
<br>
<ul><li>Hard-working, articulate, and detail-oriented</li><li>Friendly and customer-focused in every situation</li><li>Ability to learn quickly and embrace change</li><li>Comfortable multi-tasking in a high-energy environment.</li></ul><br>
<b>
What benefits will you receive?</b><br>
<br>
One of the great things about joining Amazon&rsquo;s Customer Service team is that you don&rsquo;t need past experience in customer service. You&rsquo;ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
</div><ul><li>
Social Insurance</li><li>
Medical Insurance</li><li>
Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:
<ul><li>Gas station beside bloom bank</li><li>
Downtown Street</li></ul>
</li></ul><br>
<b>If this role sounds like it&rsquo;s for you, then click on the link below to start the application process</b>!<br>
<br>
You&rsquo;ll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.<br>
<br>
If successful, we will contact you about next steps!<br>
<br>
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.<br>
<br>
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.</div><p></p>

Customer Service Associate

Concentrix

<div>
 <p>
  Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix at Fifth settlement, New Cairo site!
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Work location: Fifth settlement, New Cairo, Egypt
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Qualifications:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Fluent in English (B2 - C1).
  </li>
  <li>
   Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
  </li>
  <li>
   Ability to multi-task, organize, and prioritize work.
  </li>
  <li>
   Flexible with rotational shifts including night and overnight shifts.
  </li>
  <li>
   Ready to start immediately.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Benefits:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Attractive salary packages.
  </li>
  <li>
   Unlimited sales bonuses.
  </li>
  <li>
   Transportation provided (Door to door for ladies through night and overnight shifts).
  </li>
  <li>
   Social &amp; medical insurance.
  </li>
  <li>
   Paid training.
  </li>
  <li>
   Opportunity to get promoted after 6 months.
  </li>
  <li>
   Free online courses.
  </li>
 </ul>
</div>


Customer Service Specialist

Explore 827+ Customer service in Egypt this April. Find roles across top companies and apply now to boost your career.

827 customer service jobs In Egypt

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Customer Service Representative

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Customer Service Specialist