dutch speaker – customer service representative Jobs in Egypt

dutch speaker – customer service representative

german speaker – customer service representative Jobs in Egypt

german speaker – customer service representative

customer service representative Jobs in Egypt

customer service representative

english customer service (b2) Jobs in Egypt

english customer service (b2)

french customer service representative Jobs in Egypt

french customer service representative

customer service

Mico World

We Are Hiring &ndash; English-Speaking Chat Support (On-site) Location: Maadi Technology Park Employment Type: Full-time Shifts: Rotational (24/7)Requirements: Fluent English speakers (B2&ndash;C1 level). Graduates, undergraduates, gap year candidates, dropouts, and foreigners with a valid work permit are welcome to apply.What We Offer:<ul><li>Salary: 20,000 EGP gross (including KPIs)</li><li>Transportation allowance</li><li>Paid training</li><li>Multicultural work environment</li><li>Clear career growth path</li><li>Chat-based account</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsPay: From E&pound;10,000.00 per monthExperience:<ul><li>Customer service: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Location:<ul><li>Maadi (Preferred)</li></ul>

Customer service

Momentum Solutions Egypt

<div>About Momentum 
Momentum Solutions Egypt is a dynamic office located in New Cairo, Egypt. We deliver top-tier customer care, sales support, and a growing range of business solutions for global travelers booking with FlightHub and Justfly. Powered by a dedicated and agile team, Momentum Solutions Egypt is built to scale&mdash;supporting functions from service to strategy, all while making travel seamless, accessible, and stress-free.

Position Overview 
We're looking for a Customer Service Operator to join our FlightHub team. In this role, you will provide exceptional post-booking support to FlightHub customers&mdash;handling everything from flight changes and cancellations to general travel inquiries. You'll be using an AI-powered internal chatbot that helps guide you through customer interactions and system processes&mdash;making it easier to deliver fast, efficient, and accurate service. No travel industry experience required, and all tools are designed to support new agents through structured workflows. If you're a proactive problem solver who thrives in fast-paced environments, we'd love to meet you!

What You'll Be Doing:
<ul>
<li>Handle Inbound Post-Booking Calls: Serve as the first point of contact for customers seeking help with existing flight bookings, itinerary changes, cancellations, and other travel-related inquiries.</li>
<li>Ensure Quality and Efficiency: Consistently meet or exceed performance KPIs such as average handling time, first-call resolution, and customer satisfaction scores.</li>
<li>Problem Solving &amp; Escalation: Quickly identify the root cause of customer concerns and resolve them when possible, escalating to supervisory or specialized teams when needed.</li>
<li>Collaborate &amp; Contribute: Share insights, and provide feedback to improve workflows and enhance the overall customer experience.</li>
</ul>
What You Bring: 
 
Soft Skills:
<ul>
<li>Excellent interpersonal and communication skills</li>
<li>Strong organizational abilities</li>
<li>Resilience under pressure and a positive, customer-first attitude</li>
</ul><h4 class="jobSectionHeader">Language Proficiency:</h4>
<ul><li>Fluent in English (spoken and written)</li>
<li>Additional languages&mdash;particularly French&mdash;are a strong asset due to our global customer base</li>
</ul><h4 class="jobSectionHeader">Education:</h4>
<ul><li>University degree in any field, or equivalent experience in customer service or hospitality</li>
</ul><h4 class="jobSectionHeader">Experience:</h4>
<ul><li>1&ndash;2 years of customer service experience, whether in retail, telecommunications, insurance, or other service sectors &mdash; call center experience is a strong asset.</li>
<li>No prior GDS or travel industry experience is required</li>
</ul><h4 class="jobSectionHeader">Technical Skills:</h4>
<ul><li>Quick learner with new technology and digital tools</li>
<li>Strong multitasking skills&mdash;comfortable handling live calls while typing and navigating multiple systems simultaneously</li>
</ul>
<ul><li>Please note this is a full-time on-site position, in the 5th Settlement New Cairo, Egypt.</li></ul>

Benefits of Working With Us: 
<ul>
<li>Competitive Earnings: Benefit from an incentive-based compensation plan, allowing you to influence your earnings directly.</li>
<li>Collaborative Team: Work with a supportive team dedicated to shared success.</li>
<li>Growth Opportunities: Develop your career within a company that values commitment and innovation.</li>
</ul>
Explore FlightHub: https://corporate.flighthub.com/

Explore Momentum Solutions: https://momentumegypt.com/</div>

Customer Service Operator

Al Ahram Beverages Company

<div>
 
 
 Job Purpose
 
 
 
 Acts as a liaison between the company and customers and assists with orders, complaints, and inquiries to ensure customer satisfaction.
 
 
 
 
 
 
 Duties and Responsibilities
 
 
 <ol>
 <li>
 Takes orders through online platforms, emails or directly from the account manager.
 </li>
 <li>
 Informs customers in case of any out-of-stock products.
 </li>
 <li>
 Replies to all customer inquiries on anything related to the company&rsquo;s products.
 </li>
 <li>
 Informs account managers in case of any client credit issues to be resolved.
 </li>
 <li>
 Inputs email orders on the SAP system and replies with data on the delivery date and product availability.
 </li>
 <li>
 Sends a report to account managers three times a day regarding any issues with customers that can be resolved from their side, such as credit issues.
 </li>
 <li>
 Handles orders from plants (primary distribution) as well as orders for non-alcoholic beverages (NAB) and alcoholic beverages (AB) and PepsiCo.
 </li>
 <li>
 Follows up on all orders on the Business to Business system and informs customers in case of any issues.
 </li>
 <li>
 Send some orders to primary distribution.
 </li>
 <li>
 Handles all service complaints related to sales, drivers, and technicians. Inputs data on the system and informs the relevant teams to ensure that the issue is resolved on time based on service level agreement terms.
 </li>
 <li>
 Aligns with the supply chain department in case of complaints related to product shortages.
 </li>
 <li>
 Informs distribution manager of any issues related to delivery of products, such as inaccurate quantity.
 </li>
 <li>
 Handles and informs the quality team about finished goods&rsquo; complaints from consumer or customer or warehouses. Awaits feedback and reports any quality issues to the management.
 </li>
 <li>
 Handles complaints related to material-handling equipment. Registers complaints and informs the relevant parties.
 </li>
 <li>
 Ensures installation and de-installation of assets (fridge or draught) based on customer requests.
 </li>
 <li>
 Handles any visibility issues in collaboration with the marketing team.
 </li>
 <li>
 Conducts a &ldquo;voice of customer&rdquo; survey by calling customers and asking about their satisfaction and recommendations. Suggests action plans based on the survey results.
 </li>
 <li>
 Performs a maintenance survey by asking clients about the performance of the maintenance team.
 </li>
 <li>
 Updates and sends case fail rate (CFR) report to the supply chain team.
 </li>
 <li>
 Updates the performance dashboard with information on all the received calls, abandoned calls (reasons: agent, queue, other), and sales orders.
 </li>
 <li>
 Updates the PepsiCo dashboard with data on the number of orders for PepsiCo, volume in hectoliter, etc.
 </li>
 <li>
 Updates the complaints dashboard including: complaint sources, analysis versus the previous year, complaint per product, complaint per factory, etc.
 </li>
 <li>
 Updates the customer request order report and sends it to the sales team on a daily basis.
 </li>
 <li>
 Develops monthly maintenance and installation survey reports.
 </li>
 </ol>
 
 Disclaimer: Other duties assigned as needed.
 
 
 
 
 
 
 Education &amp; Experiences
 
 
 
 
 Educational Background:
 
 Bachelor degree in Business Administration is preferable
 
 
 
 Years of Experience:
 
 0 -2 years of experience in in managing Call Center\Customer Service function.
 
 
 
 Qualifications &amp; Other Requirements:
 
 
 
 Excellent command of English Language
 
 
 Skills in Microsoft (Excel &amp; PowerPoint), Power Bi is a plus
 
 
 Profound knowledge of ERP\Quality systems, preferably SAP
 
 
 Profound Knowledge of CRM systems, preferably Salesforce
 
 
 
 
 
 
 Personal Skills
 
 
 <ul>
 <li>
 Proactive
 </li>
 <li>
 Self-motivated
 </li>
 <li>
 Customer and Detailed oriented
 </li>
 <li>
 Interpersonal\communication skills
 </li>
 <li>
 Negotiation skills
 </li>
 <li>
 Problem solving and Decision maker; able to respond swiftly to arising issues take quick decisions.
 </li>
 <li>
 Able to manage stress and motivates
 </li>
 </ul>
</div>

Customer Service Officer

Gilbarco Veeder-Root

<div>
 
 
 JOB TITLE
 
 : CUSTOMER SERVICE CONSULTANT
 
 
 
 REPORTING TO
 
 : CUSTOMER SERVICE MANAGER
 
 
 
 
 
 
 PURPOSE OF POSITION
 
 
 
 The Customer Service Assistant is tasked with to drive all the back-office activities necessary to receive, to process and confirm customers&rsquo; orders timely, for any customers within the MEA region for any customer or distributor buying Solution driven products offered for the Retails and Fuelling Solutions Industry. The role has the objective to maximize the efficiency in order intake, end to end order management and revenue for the given period and to match customers&rsquo; delivery time expectation and to improve or enhance our customer&rsquo;s experience. He/She is also responsible to manage all outbound customs and trade issues and maintain all relevant customers&rsquo; data.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 <ul>
 <li>
 Full understanding of international trade requirements especially within the Middle East and Africa region
 </li>
 <li>
 Assessing and processing orders with factories and customers
 </li>
 <li>
 Evaluation of orders and get necessary approval like pricing, discount, shipping information, etc. before processing orders
 </li>
 <li>
 Logging of all orders and tracking details of shipments in Sales Force
 </li>
 <li>
 Co-ordinating with factories on production lead times and ensure order readiness
 </li>
 <li>
 Attend calls with all factories to understand production issues and discuss ways to improve delivery times
 </li>
 <li>
 Ensuring an appropriate order flow with the compliance to organizational policies
 </li>
 <li>
 Co-ordinating with the finance department to resolve invoice and pricing issues
 </li>
 <li>
 Monitoring and evaluation of all orders and sales processes as well as provide weekly reports to all customers
 </li>
 <li>
 Management of the communication with the sales department and customers
 </li>
 <li>
 Working with factory and customers for inspection processes to ensure smooth shipment
 </li>
 <li>
 Check the accuracy of the shipping documents and work pro-actively to avoid any issues during custom clearance
 </li>
 <li>
 File all documents on respective order folders and share the same with customers, sales, AR team when necessary
 </li>
 <li>
 Work with factory / customer on Letter of Credits and provide necessary inputs
 </li>
 <li>
 Co-ordinating with forwarders and customers on shipments deliveries
 </li>
 <li>
 Logging, monitoring and evaluation of all order issues
 </li>
 <li>
 Assistance to Sales teams in obtaining required proforma documents and related information as required
 </li>
 </ul>
 
 
 
 
 
 POSITION RELATIONSHIPS
 
 
 
 
 Internal
 
 
 <ul>
 <li>
 Head of Departments
 </li>
 <li>
 Key Accounts Managers
 </li>
 <li>
 Regional Sales Managers
 </li>
 <li>
 Finance team
 </li>
 </ul>
 
 
 External
 
 
 <ul>
 <li>
 Factories
 </li>
 <li>
 Suppliers
 </li>
 <li>
 Customers
 </li>
 <li>
 Freight agents
 </li>
 </ul>
 
 
 
 
 
 MEASURES OF PERFORMANCE
 
 
 
 Leading: Customer Retention, Customer Satisfaction
 
 
 Lagging: Revenue growth, On time response and delivery
 
 
 
 
 
 
 
 
 
 PERSONAL QUALIFICATIONS &amp; EXPERIENCE
 
 
 
 
 Experience/Knowledge
 
 
 
 
 Required
 
 
 <ul>
 <li>
 5-year customer service experience
 </li>
 <li>
 Experience in Order Management
 </li>
 <li>
 Experience in Logistics and Supply Chain
 </li>
 <li>
 Experience in International Trade
 </li>
 <li>
 Knowledge of import/export carriers and customs matters.
 </li>
 </ul>
 
 
 
 Preferred
 
 
 
 <ul>
 <li>
 Customer service experience in a similar industry
 </li>
 <li>
 Order Management experience in a s similar industry
 </li>
 <li>
 Further studies to include Logistics and supply chain.
 </li>
 <li>
 Further knowledge to include International Trade
 </li>
 <li>
 Experience on Sales Force an advantage
 </li>
 </ul>
 
 
 
 
 
 Specific Skills
 
 
 <ul>
 <li>
 Strong Excel dashboard and visual presentation skills
 </li>
 <li>
 Significant attention to detail
 </li>
 <li>
 Problem solving and decision-making skills.
 </li>
 <li>
 Strong interpersonal and communication skills (Verbal &amp; Written)
 </li>
 <li>
 Strong teamwork attitude
 </li>
 <li>
 Fuel Retail industry knowledge and experience
 </li>
 <li>
 Extensive knowledge of internal MRP processes and infrastructure
 </li>
 </ul>
 
 
 
 
 
 Language Proficiency
 
 
 <ul>
 <li>
 English / French / Arabic- Full Professional Proficiency
 </li>
 </ul>
 
 
 
 
 
 WHO IS GILBARCO VEEDER-ROOT
 
 
 
 Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
 
 
 
 WHO IS VONTIER
 
 
 
 Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves &ndash; delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company&rsquo;s website at www.vontier.com.
 
 
 
 At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
 
 
 
 Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
 
 
 Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
 
 
 
 Together, let&rsquo;s enable the way the world moves!
 
 
</div>

Customer Service Consultant

Callnovo

Job Title: English&amp;Dutch Customer Service RepresentativeCompany: Callnovo Inc.Location: Remote Working Hours: Monday to Friday 9am -6pm Amsterdam TimeJob Description:We are seeking a highly skilled and dedicated Remote English&amp;Dutch Customer Service Representative to join our team. The ideal candidate will have exceptional communication skills and a strong background in technique support This role requires a proactive individual who can provide top-notch technical support and troubleshooting for solar products.Key Responsibilities:<ul><li>Provide outstanding customer service and technique support via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues related to solar products.</li><li>Maintain a high level of professionalism and empathy in all interactions.</li></ul>Requirements:1.Associate degree or higher, background in science or engineering2.Fluent in Dutch, English for internal communication3.Over 1 years of customer experience4.Strong communication skills, strong stabilityIf you are passionate about customer service and meet the above requirements, we encourage you to apply!How to Apply:Please submit your resume at https://callnovo.com/apply-now/Job Type: Full-timePay: E&pound;50,233.92 - E&pound;58,606.24 per month

Customer Service Representatives

Bupa

<div>Customer Service Consultant<div>
Job Description:
Customer Service Consultant
Cairo, Egypt
Fixed Term
We make health happen
We're expanding our customer service team in Cairo and looking for customer-focused advisors. You'll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you'll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you're passionate about delivering exceptional service and putting customers first, we'd love to hear from you.
Key Responsibilities
<ul><li>Authorize or reject treatment requests before procedures</li><li>
Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues</li><li>
Manage membership updates, billing inquiries, and document issuance</li><li>
Coordinate international medical appointments and support cross-departmental communication</li><li>
Investigate and resolve complaints, ensuring customer satisfaction</li><li>
Maintain accurate system records and support new team members</li><li>
Collaborate with providers and internal teams to deliver seamless service</li></ul>
What We're Looking For
<div>Able to demonstrate that you pay due regard to customers and treat them fairly by: 
<ul><li>Being able to explain the impact that your role and actions have on the fair treatment of customers</li><li>Being able to explain the potential implications for customers who are not treated fairly by you or others</li><li>Making the fair treatment of customers central to all that you do</li><li>Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills</li></ul></div>
Why Bupa
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to &quot;Be you at Bupa&quot;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
Time Type:
Full time
Job Area:
Call Centre
Locations:
Egypt - Cairo</div></div>
 
Cycle to work scheme, Company pension, Health &amp; wellbeing programme, Gym membership, Financial planning services, Free flu jabs, Employee mentoring programme, Referral programme

Medmark Egypt

<div>
 
 Position: Customer Service Executive. (Voice)
 
 
 
 
 
 Job Type: Full Time
 
 
 Working Hours: Fixed working hours from (9 to 5)
 
 
 Working Days: 5 Days (Friday &amp; Saturday are off)
 
 
 Location: Mohandseen (Transportation Provided)
 
 
 
 
 
 Qualifications Required:
 
 
 
 
 
 - Very Good-Excellent Command of English Language.
 
 
 - Excellent Communication Skills.
 
</div>

Customer Service Executive

Explore 1325+ Customer service in Egypt this November. Find roles across top companies and apply now to boost your career.

1325 customer service jobs IN Egypt

Customer service

Customer Service Operator

Customer Service Officer

Customer Service Consultant

Customer Service Representatives

Customer Service Consultant

Customer Service Executive