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ACOUSTIEG

<div>
 Welcome to where every role drives real change. At ACOUSTIEG, we don't just offer jobs, we offer the chance to shape industries and transform communities. Join professionals who wake up knowing their work matters, solving challenges that impact millions. Founded in 2018, ACOUSTIEG is one of Saudi Arabia&rsquo;s leading companies in acoustic treatment and sound isolation. We deliver innovative solutions tailored to various sectors, from healthcare and education to residential and commercial projects. Ready to do work that matters? Explore our roles and join those making a real difference.
 <br/>
 <br/>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  Job Opportunity | Customer Service
  <br/>
  <br/>
 </strong>
 We are looking for a
 <strong>
  Customer Service professional
 </strong>
 to join our team in a remote and flexible work environment.
 <br/>
 <br/>
 This role requires someone who is highly responsive, detail-oriented, and capable of handling client interactions with professionalism and clarity.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous experience in Customer Service
  </li>
  <li>
   Excellent written communication skills in English
  </li>
  <li>
   High level of responsiveness and attention to detail
  </li>
  <li>
   Ability to manage multiple tasks efficiently
  </li>
  <li>
   Strong sense of responsibility and commitment
   <br/>
   <br/>
  </li>
 </ul>
 Roles And Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Manage and respond to client inquiries in a timely manner
  </li>
  <li>
   Provide clear and accurate information regarding services
  </li>
  <li>
   Follow up on requests and ensure proper resolution
  </li>
  <li>
   Handle concerns professionally and maintain client satisfaction
  </li>
 </ul>
</div>


Customer Service

Teleperformance Cairo

<p>Teleperformance Cairo is hiring for technical support role Grads only Net salary: 19000 EGP (13k basic + 100 Euros kpis)</p><p>195 euro quarterly bonus Extra 50 dollars: 200 dollars monthly based on performance Training: (100% payment of the basic salary) Rotational shifts and days off</p><p>Job Type: Full-time</p><p>Pay: E&pound;19,000.00 per month</p><p>Work Location: In person</p>

Customer service

Sutherland

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>04-06-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF41658Y</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p>
<p>This is a full-time on-site role located in <b>Alexandria</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li>
</ul><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p>
   <p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

Customer Service Agent

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Cairo - Cairo Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>04-26-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF38421N</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p>Pipeline</p>
</div><div><p>Job Description:</p>
   <p><b>About the Role</b>
</p><p>We&rsquo;re looking for friendly, confident, and customer-focused people to join our team as <b>Customer Service Specialists</b>. In this role, you&rsquo;ll be helping customers, solving problems, and making sure every interaction ends on a positive note.</p>
<p><b>What you&rsquo;ll be doing:</b>
</p><ul><li>Answering customer questions and providing support</li>
<li>Resolving issues in a calm, professional, and friendly way</li>
<li>Communicating clearly and confidently over the phone</li>
<li>Making customers feel heard, valued, and supported</li>
<li>Working closely with your team to deliver great service</li>
</ul></div><div><p>Qualifications:</p>
<p><b>✅ Who Can Apply?</b>
</p><ul><li>Fresh graduates &amp; dropouts are welcome!</li>
<li>Good communication and customer service skills</li>
<li>A positive attitude and willingness to learn</li>
<li>Strong listening and problem-solving skills</li>
<li>Comfortable working as part of a team</li>
<li>Fluent English is required (B2/C1 level)</li>
<li>Ability to work night &amp; overnight shifts</li>
</ul></div><div><p>Additional Information:</p><br>
   <p></p><p><b>What&rsquo;s In It for You?</b>
</p><ul><li>Attractive salary</li>
 <li>Fully paid training</li>
<li>Granted KPIS first 3 months</li>
<li>Social &amp; medical insurance</li>
<li>Free transportation</li>
 <li>Overnight allowance</li>
</ul><p>Real opportunities for career growth and promotion.</p></div></div></div></div><p></p>

Customer service job

RATP Dev Mobility Cairo

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 The Customer Service Agent is responsible for delivering high-quality frontline service to passengers by providing accurate ticketing support, travel information, and daily assistance within metro stations. The role supports ticket sales and subscriptions, guides customer movement, and ensures a positive passenger experience through effective communication, operational awareness, and adherence to safety and service procedures. The Customer Service Agent contributes to efficient station operations by assisting with Ticket Vending Machine usage, managing queues, and maintaining professional service standards.
 <br/>
 <br/>
 <strong>
  Responsibilities/Duties
  <br/>
  <br/>
 </strong>
 <strong>
  Profil de candidat recherch&eacute; :
  <br/>
  <br/>
 </strong>
 <strong>
  Customer Interaction &amp; Service Delivery
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain a positive, empathetic, and professional attitude during all customer interactions.
  </li>
  <li>
   Respond promptly and effectively to customer inquiries and requests.
  </li>
  <li>
   Handle and resolve customer complaints professionally and escalate when necessary.
  </li>
  <li>
   Provide accurate information on routes, travel regulations, products, and services.
  </li>
  <li>
   Offer dedicated support to People of Determination (POD) and vulnerable passengers.
  </li>
  <li>
   Proactively welcome and guide passengers throughout the station environment.
  </li>
  <li>
   Ensure customer satisfaction by delivering consistent, high-quality service.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Ticketing &amp; Transaction Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Sell, issue, renew, and process tickets and subscriptions accurately at Ticket Offices and Subscription Offices.
  </li>
  <li>
   Support passengers in operating Ticket Vending Machines and promote their use to improve service flow.
  </li>
  <li>
   Manage assigned ticketing and subscription products responsibly.
  </li>
  <li>
   Conduct accurate cash handling, including receiving payments, counting, sorting, recording, and reporting discrepancies.
  </li>
  <li>
   Verify tickets, subscription cards, and cash stock at the beginning and end of each shift.
  </li>
  <li>
   Use ticket office equipment, tools, and machines correctly and responsibly.
  </li>
  <li>
   Monitor the proper functioning of ticket office devices and report malfunctions promptly.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Ticket Vending Machine (TVM) Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist customers in using Ticket Vending Machines and guide them through the transaction steps.
  </li>
  <li>
   Perform visual checks only to ensure Ticket Vending Machines are clean, accessible, and available for passenger use.
  </li>
  <li>
   Report all issues such as malfunctions, shortages, or operational concerns immediately to supervisors or technical teams.
  </li>
  <li>
   Communicate Ticket Vending Machine downtime or service disruptions clearly and professionally to passengers.
  </li>
  <li>
   Document TVM-related issues according to instructions when required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Queue &amp; Crowd Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Organize and manage customer queues during peak hours and high-demand periods.
  </li>
  <li>
   Support smooth customer flow in front of sales points and station entry/exit areas.
  </li>
  <li>
   Intervene proactively to prevent congestion and ensure efficient service delivery.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Administrative &amp; Record-Keeping Duties
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Process customer forms, applications, and service requests accurately.
  </li>
  <li>
   Maintain detailed records of customer interactions, transactions, complaints, and observations.
  </li>
  <li>
   Communicate shift updates and relevant information accurately during handovers.
  </li>
  <li>
   Report operational deficiencies, emergencies, or incidents through the proper reporting chain.
  </li>
  <li>
   Ensure fingerprint attendance matches attendance records in compliance with company policies.
  </li>
  <li>
   Adhere to company dress code and maintain professional appearance at all times.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Internal Coordination &amp; Operational Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinate with colleagues and station teams to ensure continuity of service across shifts.
  </li>
  <li>
   Provide feedback to support improvements in customer service processes.
  </li>
  <li>
   Follow all operational guidelines, instructions, and procedures issued by management.
  </li>
  <li>
   Perform any additional duties assigned by supervisors or line managers.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Safety Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Promote a positive safety culture and participate in safety briefings as required.
  </li>
  <li>
   Comply with RDMC RQHSE policies, procedures, and Safety Management System requirements.
  </li>
  <li>
   Report unsafe conditions, security concerns, or environmental hazards immediately.
  </li>
  <li>
   Understand that safety, security, and environmental protection are shared responsibilities.
  </li>
  <li>
   Intervene appropriately in cases of observed safety, security, or environmental violations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum requirement: Diploma degree in a relevant discipline.
  </li>
  <li>
   Preferred: Bachelor&rsquo;s degree in business administration or any related field.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Knowledge
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Basic knowledge of customer service principles and best practices.
  </li>
  <li>
   General understanding of ticketing systems and customer-facing devices.
  </li>
  <li>
   Basic familiarity with computer tools and digital interfaces.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   0-3 years of experience in customer service, retail, hospitality, or frontline service roles is preferred.
  </li>
  <li>
   Experience in cash handling or public-facing environments is an advantage.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Behaviors &amp; Experiences
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Calm Under Pressure: Maintains composure and professionalism in challenging situations.
  </li>
  <li>
   Team Collaboration: Works effectively with colleagues to support seamless operations.
  </li>
  <li>
   Customer Orientation: Demonstrates strong commitment to passenger satisfaction.
  </li>
  <li>
   Communication Skills: Provides clear and respectful verbal communication in all situations.
  </li>
  <li>
   Attention to Detail: Ensures accuracy in transactions, records, and procedures.
  </li>
  <li>
   System Awareness: Shows comfort using ticketing devices and customer service tools.
  </li>
  <li>
   Problem Solving: Identifies issues and takes appropriate steps to resolve or escalate them.
  </li>
  <li>
   Professional Conduct: Adheres strictly to rules, procedures, and company policies.
  </li>
  <li>
   Flexibility: Willing to work shift patterns, weekends, and holidays as per roster.
  </li>
  <li>
   Respectful Interaction: Builds cooperative relationships with internal and external stakeholders.
  </li>
 </ul>
</div>


<div><b>Company Description</b><p><b><br>
Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p><p>
With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p><p>
Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p><b><br>
Job Description</b><p><br>
This is a full-time on-site role located in <b>Cairo</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p><p>
Your <b>day-to-day responsibilities</b> will include:</p><ul><li>
Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li><li>
️ Providing <b>tailored solutions</b> to meet customer needs.</li><li>
Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li></ul><p>
If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p><b><br>
Qualifications</b><p><b><br>
We&rsquo;re Hiring Talented People!
</b><br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!
 </p><p><b>What we&rsquo;re looking for:</b></p><p>
✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)
<br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b><br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b><br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b><br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus! ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential
<br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus
</p><p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!<br>
</p><br>
<br>
<b>Additional Information</b><p><br>
All your information will be kept confidential according to EEO guidelines.</p></div>

Customer Service Advisor

ALEXBANK

<div>
 <p>
  Are you passionate about delivering excellent customer experiences and building trust with clients? Join our team as a Customer Service Officer, where you will play a key role in supporting our customers, handling their banking needs, and ensuring top-quality service.
 </p>
 <p>
  If you&rsquo;re customer-focused, detail-oriented, and eager to grow your career in the banking sector, we&rsquo;d love to hear from you!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Job Duties
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Assist bank customers in banking-related activities through understanding the customers&rsquo; needs and promote bank services and products.
  </li>
  <li>
   Carry out the Account opening/closing ensuring that all customers sign regulatory forms &amp; uploading customers signatures on the system and ensuring all Central Bank of Egypt and other regulatory controls.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Qualifications &amp; Skills
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   University degree.
  </li>
  <li>
   Knowledge of the Banking Services &amp; Products.
  </li>
  <li>
   Excellent communication and interpersonal skills
  </li>
  <li>
   0-2 years of experience
  </li>
  <li>
   Passing of the bank&rsquo;s formal entry assessments and panels for this position
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Service Officer

Explore 1823+ Customer service in Egypt this May. Find roles across top companies and apply now to boost your career.

1823 customer service jobs In Egypt

Customer Service

Customer service

Customer Service Agent

Customer service job

Customer Service Agent

Customer Service Advisor

Customer Service Officer