customer sales representative Jobs in Islamabad

customer sales representative

sales manager

area sales manager

client success manager – 1 Jobs in Islamabad

client success manager – 1

assistant manager - retail sales Jobs in Islamabad

assistant manager - retail sales

customer service manager

Get CRM Consultant (Pvt) LTD.

<p><b>Job Title:</b> Customer Support Manager</p><p><b>Location:</b> Islamabad (On Site)</p><p><b>Reports to:</b> Head of Operations / Director of Customer Experience<br/><b>Department:</b> Customer Support &amp; Success<b>About Nobl Travel</b></p><p>Nobl Travel is redefining the travel experience through curated itineraries, personalized service, and seamless end-to-end travel support. We believe every journey should feel effortless, memorable, and inspiring &mdash; and our customer support team is at the heart of delivering that promise.</p><p><b>Role Overview</b><br/>The <b>Customer Support Manager</b> will lead Nobl Travel&rsquo;s customer service operations, ensuring that every client interaction &mdash; from pre-booking inquiries to post-trip follow-up &mdash; is handled with warmth, precision, and efficiency. You will manage a growing team of support specialists, implement service excellence standards, and ensure that customer feedback directly shapes our products and processes.</p><p><b>Key Responsibilities Leadership &amp; Team Management</b></p><ul><li>Lead, coach, and mentor a team of customer support representatives to deliver exceptional service.</li><li>Create training materials, onboarding processes, and service guidelines aligned with Nobl Travel&rsquo;s brand values.</li><li>Conduct regular performance reviews and set clear KPIs for response time, satisfaction scores, and issue resolution.</li></ul><p><b>Customer Experience Excellence</b></p><ul><li>Oversee all inbound and outbound customer communications via phone, email, chat, and social channels.</li><li>Implement proactive customer engagement strategies to reduce issues before they arise.</li><li>Handle escalated customer concerns with empathy, authority, and creative problem-solving.</li></ul><p><b>Operational Excellence</b></p><ul><li>Develop and maintain support workflows, escalation protocols, and service-level agreements (SLAs).</li><li>Monitor team performance using data-driven metrics (e.g., CSAT, NPS, first-response time, resolution time).</li><li>Collaborate with operations, product, and marketing teams to ensure customer insights inform decision-making.</li></ul><p><b>Technology &amp; Tools</b></p><ul><li>Manage and optimise CRM and help desk tools to streamline customer interactions.</li><li>Leverage automation where possible to improve efficiency without compromising personalisation.</li><li>Ensure data privacy and compliance in all customer communications.</li></ul><p><b>Qualifications &amp; Skills</b></p><ul><li><b>Experience:</b> 5+ years in customer support roles, with at least 2 years in a managerial position (travel, hospitality, or luxury services experience preferred).</li><li><b>Leadership:</b> Proven ability to motivate and develop high-performing teams.</li><li><b>Customer-Centric Mindset:</b> Passion for delivering white-glove service and anticipating customer needs.</li><li><b>Communication:</b> Excellent verbal and written communication skills.</li><li><b>Problem-Solving:</b> Strong conflict resolution skills and ability to think creatively under pressure.</li><li><b>Tech-Savvy:</b> Proficiency with CRM systems (e.g., Rich Panel, HubSpot, Shopify, Ship Hero) and familiarity with ticketing and chat platforms.</li><li><b>Adaptability:</b> Comfort with a fast-paced, evolving environment.</li></ul><p><b>Why Join Nobl Travel</b></p><ul><li>Be part of a mission-driven company transforming the travel experience.</li><li>Work in a dynamic, collaborative, and creative environment.</li><li>Competitive salary, benefits, and travel perks.</li><li>Opportunities for growth as the company expands globally.</li></ul><p><b>Application Instructions:</b><br/>Please submit your resume along with a brief cover letter explaining how you would elevate the Nobl Travel customer experience.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Customer Support Manager

Caps IT Solutions

<p>Job Description</p><p>We are looking for a motivated and detail-oriented Business Development Manager to join our growing team. In this role, you will be responsible for managing client accounts and performing outreach to potential clients through cold calls. You&rsquo;ll serve as the main point of contact for assigned accounts, ensuring a high level of customer satisfaction and retention.</p><p>Key Responsibilities:</p><p>Act as the main liaison for assigned U.S.-based clients, managing all their front desk support needs</p><p>Build strong, long-term relationships with clients through consistent communication and professionalism</p><p>Make outbound cold calls to small businesses in the U.S. to introduce our services and set up follow-ups</p><p>Understand client pain points and communicate how our virtual receptionist services add value</p><p>Coordinate with the operations team to ensure smooth onboarding and service delivery</p><p>Track and report performance, feedback, and client satisfaction</p><p>Maintain accurate records in CRM and internal systems</p><p>Requirements:</p><p>1&ndash;2 years of experience in customer service, account management, or telesales</p><p>Excellent English communication skills (spoken and written)</p><p>Bachelor&rsquo;s degree from a recognized university</p><p>Strong problem-solving and client-handling skills</p><p>Comfortable working night shift (9 AM to 6 PM Eastern Time)</p><p>Positive attitude, team player, and highly organized</p><p>Perks:</p><p>Fixed night shift (weekends off)</p><p>US Federal Holidays off.</p><p>Fast-growing company with career advancement opportunities</p><p>Hands-on training and supportive work environment</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Customer Support Executive

<p>We are looking for a motivated and detail-oriented Business Development Manager to join our growing team. In this role, you will be responsible for managing client accounts and performing outreach to potential clients through cold calls. You&rsquo;ll serve as the main point of contact for assigned accounts, ensuring a high level of customer satisfaction and retention.</p><p>Key Responsibilities:</p><p>Act as the main liaison for assigned U.S.-based clients, managing all their front desk support needs</p><p>Build strong, long-term relationships with clients through consistent communication and professionalism</p><p>Make outbound cold calls to small businesses in the U.S. to introduce our services and set up follow-ups</p><p>Understand client pain points and communicate how our virtual receptionist services add value</p><p>Coordinate with the operations team to ensure smooth onboarding and service delivery</p><p>Track and report performance, feedback, and client satisfaction</p><p>Maintain accurate records in CRM and internal systems</p><p>Requirements:</p><p>1&ndash;2 years of experience in customer service, account management, or telesales</p><p>Excellent English communication skills (spoken and written)</p><p>Bachelor&rsquo;s degree from a recognized university</p><p>Strong problem-solving and client-handling skills</p><p>Comfortable working night shift (9 AM to 6 PM Eastern Time)</p><p>Positive attitude, team player, and highly organized</p><p>Perks:</p><p>Fixed night shift (weekends off)</p><p>US Federal Holidays off.</p><p>Fast-growing company with career advancement opportunities</p><p>Hands-on training and supportive work environment</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Customer Service specialist

Cutera

<p><b>Cutera Aesthetics</b> is an innovative startup in the expanding world of medical aesthetics. Simply put, our aim is to give people greater self-confidence through better skin. Whether we&rsquo;re getting rid of unwanted facial hair, contouring Face or Body, reducing pigmentation, treating acne, or reducing the signs of aging, we change lives every day and it&rsquo;s something we&rsquo;re extremely passionate about. We perform both <b>Non-invasive &amp; Minimally-invasive aesthetic procedures.</b></p><p>We are now recruiting for a full-time <b>Receptionist/Front Desk Manager</b> to join our team in <b>Islamabad i8. </b>You will supervise the Center operations to maximize revenues and profits while attaining optimal client satisfaction.</p><p><b>Cutera Aesthetics offers Market competitive Salary + Bonus + Incentives + Staff discounts.</b></p><p><b>Experience, Qualifications, and Personal Qualities.</b></p><ul><li>Minimum of 2-3 years experience in management.</li><li>Excellent English communication skills both in written and spoken.</li><li>Passionate about giving great customer service, every time, no matter what.</li><li>Experience in working to sales targets and be happy to get involved with promotional activity.</li></ul><p>Job Timings: 11am - 9pm</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Front Desk Manager - I8

BIGO

<div>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  1. VIP User Management:
 </p>
 <ul>
  <li>
   Enhance VIP user satisfaction, engagement, and loyalty.
  </li>
  <li>
   Develop and implement incentive strategies tailored to the Pakistan market to boost user retention and conversion.
  </li>
  <li>
   Exhibit strong execution skills to achieve measurable targets in user activity, retention, and revenue growth.
  </li>
 </ul>
 <p>
  2. Data Analysis:
 </p>
 <ul>
  <li>
   Utilize tools like Excel and SQL to analyze user behavior and transaction data, driving data-informed operational strategies.
  </li>
  <li>
   Extract key insights from data to identify and address user recharge obstacles, adjusting tactics swiftly.
  </li>
 </ul>
 <p>
  3. Event Planning &amp; Execution:
 </p>
 <ul>
  <li>
   Organize a minimum of three innovative and engaging online events each quarter aimed at increasing VIP participation.
  </li>
  <li>
   Manage the entire event lifecycle, from planning through execution to post-event evaluation, while overcoming challenges such as resource limitations and low user engagement.
  </li>
 </ul>
 <p>
  4. User Needs &amp; Service Management:
 </p>
 <ul>
  <li>
   Conduct regular monthly surveys to understand user needs and behaviors, optimizing user experience and product features accordingly.
  </li>
  <li>
   Provide effective customer service solutions to ensure high levels of satisfaction and loyalty among VIP users.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Job Requirements:
  </strong>
 </p>
 <p>
  1. Education &amp; Language:
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree or higher, preferably in STEM fields such as Mathematics, Engineering, Computer Science, or Statistics.
  </li>
  <li>
   Proficiency in English with strong cross-team communication skills and multicultural adaptability.
  </li>
 </ul>
 <p>
  2. Data &amp; Logic Skills:
 </p>
 <ul>
  <li>
   Proficiency in data analysis tools (Excel, SQL, etc.), with the ability to develop data-driven operational strategies.
  </li>
  <li>
   Strong logical thinking and problem-solving skills, capable of making quick decisions in complex environments.
  </li>
 </ul>
 <p>
  3. Execution &amp; Career Ambition:
 </p>
 <ul>
  <li>
   High execution capability and accountability, with a proven track record of meeting or exceeding goals, particularly in managing low user engagement.
  </li>
  <li>
   Clear career ambition in user operations and management, with a desire to drive innovation and achieve outstanding results.
  </li>
 </ul>
 <p>
  4. User Operations &amp; Customer Service Experience:
 </p>
 <ul>
  <li>
   Extensive experience in user operations and customer service, especially in handling high-value VIP user needs.
  </li>
  <li>
   Ability to efficiently manage user relationships, quickly address and resolve user issues, and optimize processes to enhance satisfaction and retention.
  </li>
 </ul>
 <p>
  5. Schedule Flexibility &amp; Responsiveness:
 </p>
 <ul>
  <li>
   <strong>
    Must be willing to adapt to business needs by accepting occasional weekend or night shift assignments, especially during key campaigns, user events, or peak activity periods.
   </strong>
  </li>
  <li>
   Demonstrates a proactive attitude and responsiveness to urgent operational requirements.
  </li>
 </ul>
</div>


Bigo Live - User Operations

NUST

<div></div><p><div><div><div><div><div><div><div><div>Last Date: Thursday, September 4, 2025<br>
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<div></div><div><div><div><div><div><div>Job Detail<br>
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<div></div><div><div><div><div><div><div>Job Ref #: </div><div>Job/5763/08/21/2025
 </div></div><br>
<div><div>Age Limit: </div><div>25<li></li>45
</div></div><br>
<div><div>Experience:
</div></div><br>
<div></div><div><div>Posted Date: </div><div>Thursday, August 21, 2025
</div></div><br>
<div><div>Salary: </div><div>Market Competitive<br>
</div></div><br>
<div></div><br>
<br>
<br>
<div><div><div><div><div><div><div><b>Job Description:
</b></div></div><br>
<div><div><div><b>Qualification &amp; Experience:</b></div><div><br>
<b>
</b></div><div><b>Essential:</b></div><div><br>
</div><ul><li>Bachelor&rsquo;s degree from a HEC recognized University.</li></ul>
<ul><li>1 years of experience in retail operations or front desk/reception management.</li></ul><div><br>
</div><div><b>Desirable:</b></div><div><br>
</div><ul><li>Masters&rsquo; degree from a HEC recognized University.</li></ul>
<ul><li>2 years of experience in retail operations, customer service, or front desk/reception management.</li></ul><div><br>
</div><div><b>Key Responsibilities:</b></div><div><br>
</div><ul><li>Serve as the primary point of contact for customers and visitors, providing accurate information on store products, services and ongoing promotions.</li></ul>
<ul><li>Manage all sales transactions, including processing payments through cash, credit/debit cards and approved digital platforms, in compliance with established financial procedures.</li></ul>
<ul><li>Maintain accurate and up-to-date sales records, reconcile daily cash and transaction reports and submit required documentation to MARCOMS Dte.</li></ul>
<ul><li>Oversee the presentation and organization of merchandise, ensuring products are displayed in accordance with visual merchandising guidelines and NUST branding standards.</li></ul>
<ul><li>Monitor inventory levels, coordinate replenishment requests and participate in regular stock-taking activities.</li></ul>
<ul><li>Supervise and coordinate the work of support staff (e.g., helpers) to ensure cleanliness, tidiness and operational readiness of the store.</li></ul>
<ul><li>Assist in receiving, inspecting and documenting deliveries to ensure stock accuracy and quality compliance.</li></ul>
<ul><li>Address and resolve customer inquiries, concerns and complaints in a professional manner, escalating matters when necessary to maintain service quality.</li></ul>
<ul><li>Support the execution of in-store events, product launches and promotional campaigns as directed by MARCOMS.</li></ul>
<ul><li>Ensure adherence to all NUST policies, operational protocols ,and compliance requirements relevant to store operations and customer service.</li></ul><div><br>
</div><div><b>Knowledge/Skills/Abilities:</b></div><div><br>
</div><div><b>Essential:</b></div><div><br>
</div><ul><li>Proficiency in MS Office applications (Word, Excel, Outlook).</li></ul>
<ul><li>Familiarity with Point-of-Sale (POS) systems and transaction handling procedures.</li></ul>
<ul><li>Strong organizational and time-management skills.</li></ul>
<ul><li>Ability to handle cash and digital payments accurately.</li></ul>
<ul><li>Professional communication and interpersonal skills.</li></ul>
<ul><li>Ability to work independently and collaboratively in a customer-facing role.</li></ul><div><br>
</div><div><b>Desirable:</b></div><div><br>
</div><ul><li>Knowledge of inventory management processes and systems.</li></ul>
<ul><li>Understanding of visual merchandising principles.</li></ul>
<ul><li>Basic knowledge of promotional and marketing activities in a retail context.</li></ul><div><br>
</div><div><b>Terms and Conditions:</b></div><div><br>
</div><ul><li>Candidates are required to attach scanned copies of their documents (Academics /Professional).</li></ul>
<ul><li>Last education certificate/degree must be attested/verified by HEC.</li></ul><div><br>
</div><div><b>Candidates may be considered ineligible for the post due to any of the following reasons:</b></div><div><br>
</div><ul><li>3rd Div in academic career / weak academic profile.</li></ul>
<ul><li>NUST employees with less than one year of service with NUST and / or absence of NOCfrom Head of Institution.</li></ul>
<ul><li>In process of pursuing a required degree.</li></ul>
<ul><li>Medically unfit.</li></ul>
<ul><li>Only selected candidates will be contacted and issued offer letter.</li></ul>
<ul><li>Candidates serving in Govt departments, Armed forces may apply after seeking NOC from their respective parent department / organizations.</li></ul>
<ul><li>Late / incomplete applications will be ignored.</li></ul>
<ul><li>Only short-listed candidates will be considered / called for test / interview and no TA / DA will be admissible.</li></ul>
<ul><li><b>NUST reserves the right to cancel, modify / terminate the recruitment program due to any reason, without notice, at any time.</b></li></ul></div></div></div></div></div></div></div></div></div></div></div></div></div></p><div></div>

Front Desk Officer / Receptionist

Atlantis BPO Solutions Private Limited

<p>Atlantis Tech is looking for a motivated and client-focused professional to join our onsite outreach team as an Assistant Manager &ndash; Client Relations. If you&rsquo;re confident on calls, organized, and have a knack for building strong relationships. This is your opportunity to grow with a thriving team.</p><p><b>Key Responsibilities: </b></p><ul><li>Act as the main point of contact for clients.</li><li>Conduct follow-ups, schedule meetings, and manage client communications.</li><li>Coordinate with internal departments to ensure smooth service delivery.</li><li>Track updates, maintain CRM records, and ensure timely reporting.</li><li>Support client onboarding and assist in resolving issues proactively.</li></ul><p><b>&#9989; Requirements:</b></p><ul><li>Fresh candidates with good spoken English are welcome to apply.</li><li>Excellent communication, confidence, and interpersonal skills.</li><li>Organized with the ability to handle multiple tasks independently.</li><li>Familiarity with CRM tools or willingness to learn.</li><li>Experience in RCM, healthcare, or US-based calling is a plus.</li><li>Proactive approach toward problem-solving and client support.</li><li><b>Females are strongly encouraged to apply</b></li></ul><p><b>What We Offer:</b></p><ul><li>Basic monthly salary</li><li>Commission per qualified lead - no cap on earnings!</li><li>Supportive onsite work environment.</li><li>Continuous performance feedback and career growth opportunities</li></ul><p><b>Benefits:</b></p><p>1) Wonderful Working Environment</p><p>2) 19 Paid Leaves</p><p>3) Daily Meals</p><p>4) Health Insurance</p><p>5) Life Insurance</p><p>6) Appreciation Awards</p><p>7) Bonuses</p><p>8) Trainings</p><p>9) Increments</p><p>10) Non-Bossy Culture</p><p>11) Self Development Sessions</p><p><b>Location</b>: i9/3, Islamabad</p><p><b>Timings</b>: 6pm to 3am(Onsite)</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Assistant Manager -Client Relations

Explore 430+ Customer service manager in Islamabad this September. Find roles across top companies and apply now to boost your career.