customer service representative Jobs in Islamabad

customer service representative

customer support officer Jobs in Islamabad

customer support officer

deputy manager sales & marketing Jobs in Islamabad

deputy manager sales & marketing

sales manager

service desk engineer

customer service manager

Zones

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview: 
 
For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management. 
What you&rsquo;ll do as the Client Success Manager 1:
Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making. 
 
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.<ul><li>
Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner</li><li>
Create quotes and orders flawlessly.</li><li>
Meet or exceed customer/contract SLAs on Quote delivery</li><li>
Meet or exceed customer/contract SLAs on Order placement</li><li>
Continuously monitor open orders and expedite where needed</li><li>
Provide comprehensive and timely communication to customers and Sales</li><li>
Relationship Building &ndash; Develop solid relationships with Zones customers.</li><li>
Interact with customers on a daily basis.</li><li>
Establish relationships with multiple people in multiple departments</li><li>
Constantly communicate outstanding orders, constraints and alternatives.</li><li>
Coordinate and encourage Zones team member interactions with accounts</li><li>
Customer Service &ndash; Provide for Customer operational and reporting needs.</li><li>
Provide proactive action to provide 5 star service.</li><li>
Have a complete understanding of the Zones Service Catalog</li><li>
Be the first and primary line of contact on all customer issues and concerns</li><li>
Engage Sales to coordinate communication of service and needs.</li><li>
Ensure that timely and impactful reporting is provided to the customer</li><li>
Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.</li><li>
Ensure custom catalog maintenance on Zones Connect</li><li>
Process project worksheets for inventory allocations</li><li>
Monitor and coordinate inventory management activities. (Hardware)</li><li>
Monitor and provide support activities on Customer contracts (Software)</li><li>
Project Management &ndash; Conduct account planning and coordination of needs.</li><li>
Actively participate in pipeline growth and maintenance activities</li><li>
Uncover future needs through constant value driven interactions.</li><li>
Understand account dynamics and look for ways to increase profitability</li><li>
Understand Zones automation capabilities and look for opportunities to provide those services to customers.</li><li>
Coordinate with PMO or Enterprise Operations on new customer roll outs</li></ul>
What you will bring to the team:<ul><li>
Experience in Enterprise level sales</li><li>
Strong customer service skills and commitment to meet or exceed customer requirements</li><li>
Excellent organization skills and process expertise</li><li>
Ability to work in a fast-paced environment and meet aggressive deadlines</li><li>
Excellent verbal and written communication skills</li><li>
Ability to negotiate, influence, and persuade</li><li>
Analytical with excellent problem-solving skill</li><li>
Ability to work with little or no supervision</li></ul> 
Zones offers a comprehensive Benefits package 
 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Job timings: 9:00 PM to 6:00 AM (Pk time) 
#LI-AK2</div>

Client Success Manager – 1

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 
 
 What you&rsquo;ll do as the Customer Success Manager 2:
 
 
 Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 <ul>
 <li>
 Own and manage the customer service experience, Act as the primary point of contact for customer escalations.
 </li>
 <li>
 Own overall operational account(s) health
 </li>
 <li>
 Internal reporting to ensure key SLA and metrics are being met.
 </li>
 <li>
 Conduct operationally focused business reviews routinely with Account manager and Client.
 </li>
 <li>
 Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards
 </li>
 <li>
 Listen for customer pain points and coordinate the appropriate resources to alleviate.
 </li>
 <li>
 Manage issue resolution and risk mitigation.
 </li>
 <li>
 Provide quick resolution to client concerns.
 </li>
 <li>
 Coordinate with internal operational teams to minimize risks.
 </li>
 <li>
 Performance Management
 </li>
 <li>
 Measure the success of each client-facing process.
 </li>
 <li>
 Ensure support consistency across assigned accounts.
 </li>
 <li>
 Measure performance against SLAs
 </li>
 <li>
 Measure the success of each client-facing process.
 </li>
 <li>
 Own and manage the client operational relationship.
 </li>
 <li>
 Consistent engagement with key operational contacts at the client
 </li>
 <li>
 Understanding of client&rsquo;s needs and Zones operational offerings
 </li>
 <li>
 Provide oversight into all KPI&rsquo;s being tracked for client and then coordinating operational resources to ensure they are being met.
 </li>
 <li>
 Ensuring any client-related issues are properly addressed to the satisfaction of the client.
 </li>
 <li>
 Own overall operational account health
 </li>
 <li>
 Partner with the Regional Resource Coordinator to monitor client contracted SLA&rsquo;s.
 </li>
 <li>
 Partner with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met.
 </li>
 <li>
 Ensure account documentation is up to date and accurate.
 </li>
 <li>
 Utilize CAM Dashboard daily as well as other reporting elements to ensure key metrics are being met.
 </li>
 <li>
 Identify opportunities for account development.
 </li>
 <li>
 Constantly assess internal operations; identify and assign action with timelines around Zones process improvements.
 </li>
 <li>
 Drive account entanglement through the expansion of operational offerings
 </li>
 <li>
 Manage issue resolution and risk mitigation.
 </li>
 <li>
 Coordinate with internal departments and their leaders to provide quick resolution to client concerns through the assignment of actions with timelines to identified individuals in various departments.
 </li>
 <li>
 Present action plan for issue resolution to Account Manager with scheduled follow-ups until resolution achieved.
 </li>
 <li>
 Coordinate with the Account Manager, client, and key Zones internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 3 years of customer service and/or account management experience
 </li>
 <li>
 Familiarity with order fulfillment, corporate purchasing
 </li>
 <li>
 Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.
 </li>
 <li>
 Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Experience presenting to top-tier clients.
 </li>
 <li>
 Ability to work with little or no supervision.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Job timings: 6:00 PM to 3:00 AM (Pk time)
</div>

Client Success Manager – 2

Jazz

<div>
 
 
 Grade Level:
 
 L1
 
 
 
 Location:
 
 Islamabad
 
 
 
 Last date to apply:
 
 12th February 2026
 
 
 
 What is Experience Support Lead?
 
 
 
 The
 
 Experience Support Lead
 
 works closely with the Customer Experience and Sales Teams to enhance customer satisfaction and strengthen the overall outlook of the Jazz Franchises.
 
 
 This role reports to the
 
 Experience Support Manager,
 
 who is responsible for managing the overall Customer experience of Franchises within the assigned Region.
 
 
 
 What does Experience Support Lead do?
 
 
 
 As
 
 Experience Support Lead
 
 , you will be responsible for:
 
 
 
 Customer Experience Improvement:
 
 
 <ul>
 <li>
 Manage monthly Customer Experience KPIs
 </li>
 <li>
 Develop and implement roadmaps for franchise team development and system enhancements
 </li>
 <li>
 Audit and optimize customer journeys at the franchise to simplify processes and enhance satisfaction
 </li>
 </ul>
 
 
 Training &amp; Development:
 
 
 <ul>
 <li>
 Organize training sessions for franchise staff to strengthen customer service excellence
 </li>
 </ul>
 
 
 Access Management
 
 :
 
 <ul>
 <li>
 Ensure proper access controls and compliance for franchise systems
 </li>
 </ul>
 
 
 Case Management:
 
 
 <ul>
 <li>
 Monitor, manage, and close customer service cases effectively and maintain service level
 </li>
 </ul>
 
 
 Franchise Pulse Visibility
 
 :
 
 <ul>
 <li>
 Provide stakeholders with visibility on franchise performance, trends, and customer pulse insights
 </li>
 </ul>
 
 
 Franchise &amp; Stakeholder Management:
 
 
 <ul>
 <li>
 Collaborate with Franchise Owners, CCRs, and Area Managers to understand franchise dynamics
 </li>
 <li>
 Motivate, counsel, and support franchise and customer channels in line with profitability models
 </li>
 <li>
 Conduct regular franchise visits to ensure alignment and progress on initiatives
 </li>
 </ul>
 
 
 Jazz is an equal-opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
 
 
 
 
 
 Requirements
 
 
 
 
 
 What are we looking for and what does it require to be Experience Support Lead?
 
 
 
 We are looking for an individual who brings both expertise and passion for customer excellence:
 
 <ul>
 <li>
 Professional experience in managing customers and resolving service concerns
 </li>
 <li>
 Proven track record in handling end-to-end customer query resolution and coordination
 </li>
 <li>
 Strong knowledge of telecom products and hands-on expertise in customer management systems
 </li>
 <li>
 Analytical mindset with the ability to identify improvement areas in customer experience
 </li>
 <li>
 Skilled in stakeholder management and implementing standardized action plans
 </li>
 <li>
 Leadership aptitude to balance franchise expectations with organizational goals for improved customer interaction
 </li>
 <li>
 Proficient in MS Office, especially MS Excel
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Strong relationship management and vendor management capabilities
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why join Jazz?
 
 
 
 As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
 
 
 Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.
 
 
 As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70+ million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
 
</div>

Experience Support Lead

Circles

<div>
 Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 
 
 Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 
 
 Besides its SaaS business, Circles operates three other distinct businesses:
 
 
 <ul>
 <li>
 Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
 </li>
 <li>
 Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
 </li>
 <li>
 Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
 
 
 </li>
 </ul>
 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 
 
 
 About Us
 
 
 
 Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 
 
 Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 
 
 Besides its SaaS business, Circles operates three other distinct businesses:
 
 
 <ul>
 <li>
 Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
 </li>
 <li>
 Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
 </li>
 <li>
 Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
 
 
 </li>
 </ul>
 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 
 
 Job Title : Customer Operations Manager &ndash; Pakistan
 
 
 Location : Pakistan (with regular coordination with Circles Singapore and client e&amp; and Ufone)
 
 
 Reporting Line : Customer Success Director
 
 
 
 Role Overview
 
 
 
 The Customer Operations Manager will act as the primary coordination point between Circles HQ, Regional Circles, and the clients e&amp; and Ufone. The role is responsible for ensuring smooth communication, accurate project status reporting, effective stakeholder management, and proactive issue resolution across ongoing projects and operational activities in Pakistan. This position plays a critical role in maintaining customer satisfaction, operational efficiency, and alignment between internal teams and the client.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Track and consolidate project progress across Circles and operational teams
 </li>
 <li>
 Prepare and share regular status reports, dashboards, and updates with Ufone
 </li>
 <li>
 and internal stakeholders
 </li>
 <li>
 Monitor milestones, risks, dependencies, and action items to ensure timely delivery
 </li>
 <li>
 Stakeholder Coordination
 </li>
 <li>
 Act as the single point of contact for coordination between Circles HQ, e&amp; and Ufone
 </li>
 <li>
 Facilitate regular meetings, reviews, and follow-ups with client and internal teams
 </li>
 <li>
 Ensure alignment on priorities, expectations, and deliverables issue Resolution &amp; Troubleshooting
 </li>
 <li>
 Proactively identify operational, technical, or process-related issues
 </li>
 <li>
 Coordinate with relevant teams to troubleshoot, escalate, and resolve issue efficiently
 </li>
 <li>
 Track incidents and corrective actions to closure
 </li>
 <li>
 Operational Oversight
 </li>
 <li>
 Provide oversight of day-to-day operational matters related to customer delivery
 </li>
 <li>
 in Pakistan
 </li>
 <li>
 Support governance processes, compliance requirements, and internal controls
 </li>
 <li>
 Identify opportunities for process improvement and operational efficiency
 </li>
 <li>
 Customer Success Support
 </li>
 <li>
 Support the Customer Success Director in managing the overall customer
 </li>
 <li>
 relationship
 </li>
 <li>
 Ensure customer concerns are addressed promptly and professionally
 </li>
 <li>
 Contribute to service improvement initiatives and customer satisfaction goals
 
 
 </li>
 </ul>
 
 Key Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong stakeholder management and communication skills
 </li>
 <li>
 Excellent reporting, coordination, and organizational abilities
 </li>
 <li>
 Problem-solving mindset with the ability to manage multiple priorities
 </li>
 <li>
 Comfortable working across geographies and with senior stakeholders
 </li>
 <li>
 Ability to operate in a fast-paced, client-facing environment
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from Tier 1 university is mandatory
 </li>
 <li>
 5+ years of experience in project coordination, operations, or customer
 </li>
 <li>
 management roles
 </li>
 <li>
 Experience working with telecom operators or large enterprise clients is a strong
 </li>
 <li>
 advantage
 </li>
 <li>
 Prior exposure to Pakistan telecom operations and multi-stakeholder
 </li>
 <li>
 environments preferred
 
 
 </li>
 </ul>
 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 
 
 Data Protection and Privacy Statement
 
 
 By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles&rsquo; Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.
 
 
 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 
 
 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
 
 
 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 
 
 
 Data Protection and Privacy Statement
 
 
 
 By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to
 
 Circles&rsquo; Candidate Data Protection and Privacy Policy.
 
 You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.
 
 
 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 
 
 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
</div>

Customer Operations Manager – Islamabad

UNIVERSAL LOGISTICS SERVICES (PRIVATE) LIMITED

We&rsquo;re Hiring &ndash; Customer Service Officer (Islamabad) Join us as a Customer Service Officer and be part of a dynamic team driving world-class service in the logistics industry!What We&rsquo;re Looking For: 1. 1&ndash;2 years of experience in customer service (logistics/courier experience is a plus) 2. Bachelor's Degree is must. 3. Ability to handle calls, emails, and customer queries with professionalism 4. Team player with a proactive approachWhat You&rsquo;ll Do: -Support customers with import/export queries &amp; shipment updates -Ensure timely resolution of issues and complaints -Provide leads to sales from customer interactions -Create airway bills and coordinate with operations teamsLocation: Main Faqir Aipee Road, I-11/3, Islamabad Apply Now: Send your CV to upspakistanhr@ups.comJob Type: Full-timePay: Rs50,000.00 - Rs55,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Work Location: In person

Customer Service Officer

Dr Arshad Health Associates

Job Summary:The Restaurant Manager will be responsible for overseeing the daily operations of the restaurant to ensure a positive customer experience, high employee engagement, and the efficient use of resources. This includes managing staff, ensuring food quality and safety, handling customer service issues, and achieving financial goals.Key Responsibilities: Operations Management<ul><li>Supervise daily restaurant operations, ensuring cleanliness, organization, and compliance with health and safety regulations.</li><li>Oversee inventory management and order supplies to maintain adequate stock.</li><li>Maintain operational efficiency, including staff scheduling and shift coverage.</li></ul>Staff Management<ul><li>Recruit, train, and develop restaurant staff.</li><li>Conduct performance evaluations, provide feedback, and implement disciplinary actions when necessary.</li><li>Create a positive and productive work environment through team motivation and leadership.</li></ul>Customer Service<ul><li>Ensure excellent customer service by training staff and handling escalated complaints or issues.</li><li>Monitor dining areas to ensure guest satisfaction.</li><li>Address customer feedback constructively and promptly.</li></ul>Financial Management<ul><li>Monitor and control operational costs, including labor, food, and supplies.</li><li>Analyze sales reports and implement strategies to increase revenue and profitability.</li><li>Prepare budgets and assist with financial forecasting.</li></ul>Compliance &amp; Safety<ul><li>Ensure compliance with all food safety, sanitation, and workplace safety standards.</li><li>Stay updated with local, state, and federal regulations affecting restaurant operations.</li></ul>Qualifications: Education &amp; Experience:<ul><li>MBA/BBA with specialization in hospitality or business preferred.</li><li>3+ years of restaurant management experience.</li></ul>Skills &amp; Competencies:<ul><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Solid understanding of restaurant operations, including POS systems and inventory software.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Conflict resolution and problem-solving skills.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

Restaurant Manager

Creativelogicx

We are looking for a proactive and client-focused Customer Success Manager/Lead to build strong relationships with customers, ensure satisfaction, and drive long-term retention. The ideal candidate will act as a bridge between clients and internal teams to deliver exceptional service.Key Responsibilities<ul><li>Manage and nurture client relationships</li><li>Onboard new customers and provide product training</li><li>Ensure customer satisfaction and retention</li><li>Identify upselling and cross-selling opportunities</li><li>Resolve client issues in coordination with support and technical teams</li><li>Track customer health metrics and prepare reports</li><li>Gather client feedback to improve products/services</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field</li><li>5&ndash;10 years of experience in Customer Success / Account Management</li><li>Strong communication and presentation skills</li><li>Problem-solving mindset</li><li>Experience with CRM tools (HubSpot, Salesforce, etc.)</li></ul>Preferred Skills<ul><li>Experience in SaaS or IT industry</li><li>Strong analytical skills</li><li>Ability to manage multiple accounts</li></ul>Job Type: Full-timeWork Location: In person

Customer Success Manager/Lead

Explore 417+ Customer service manager in Islamabad this February. Find roles across top companies and apply now to boost your career.