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key account manager

Pak Datacom Limited

<p><b>PAK DATACOM LIMITED</b></p><p><b>Vacancy Announcement-Key Account Managers (KAMs)</b></p><p><b>No. of Posts</b></p><p><b>Six 6 Posts total (2 each for Islamabad, Lahore and Karachi)</b></p><p><b>Post</b></p><p><b>Qualification and Experience </b></p><p><b>Key Account Manager (KAM)</b></p><p><b>The Role: </b></p><p>We are seeking a dynamic, results driven Key Account Manager to manage and grow strategic relationships with our top-tier enterprise and government clients. In this high impact role, you will act as the trusted advisor and primary point of contact for key accounts, driving revenue growth through consultative selling of PDL integrated ICT portfolio while ensuring exceptional customer experience and long term partnership value.</p><p><b>Required Qualification &amp; Experience</b></p><p>a) 16 years of education, Bachelor&rsquo;s degree in Business, Engineering, IT, or a related field.</p><p>b) Proven track record of managing strategic accounts/Clients.</p><p>c) 5 years of B2B, B2G sales experience, preferably in ICT/telecom solutions.</p><p><b>Job Descriptions, included but not limited to:</b></p><p>a) Must be exploring new business opportunities to meet assigned targets</p><p>b) Develop and execute strategic account plans for a portfolio of high value clients (e.g., banking, telecom, government, defence, energy, and large enterprises).</p><p>c) Understand clients&rsquo; business objectives and translate them into tailored ICT solutions.</p><p>d) Development and promotion of new product lines.</p><p>e) Collaborate with PDL pre sales, technical, and delivery teams to design, propose, and implement complex, multi-vendor solutions.</p><p>f) Drive end to end sales cycles from opportunity identification and solution scoping to negotiation, closure, and post sales relationship management.</p><p>g) Maintain deep knowledge of PDL offerings, partner ecosystems, and industry trends.</p><p>h) Proactively identify upsell/cross-sell opportunities within existing accounts.</p><p>i) Serve as the voice of the customer internally, ensuring service delivery aligns with client expectations.</p><p>j) Represent PDL at client meetings, industry events, and executive briefings.</p><p><b>Age Limit: 30 years</b></p><p><b>Skill</b></p><p><b>&gt;Strategic Account Management.</b></p><p><b>&gt;Excellent consultative selling, negotiation, and presentation skills. </b></p><p><b>&gt;Self-motivated and target-driven. </b></p><p><b>&gt;Proficiency in CRM tools.</b></p><p>Candidates meet the above criteria <b>should apply through attached form link is below, (https://forms.gle/ySfp66GZW31tWRkd8)</b>and then submit their CVs along with a cover letter not later than <b>November 21, 2025</b> at email: <b>jobs@pakdatacom.com.pk</b> addressing Manager HR with the subject line <b>&quot;Applications for KAM Islamabad, or Lahore or Karachi &quot;. CVs without form, or incomplete information will not be entertained.</b></p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Key Account Manager

L'Oréal

<div><div><b>OVERVIEW</b></div><div>
Key Account Manager will be responsible for driving retail sell-out, growing market share &amp; managing P&amp;L down for the specified region. Maintaining strong commercial relationships with key accounts in order to grow customer business and enhance L'Oreal Pakistan business through implementing annual joint business plan. Maximizing profitability of the accounts managed and achieving or exceeding set targets on volume, value, distribution and brand presence in line with divisional strategy.</div><div></div><div><b><br>
KEY JOB ACCOUNTABILITIES</b></div><div><ul><li>
Develop the short- and long-term Account strategy; propose promotional strategy in line with the Company objectives and ensure their follow-up.</li><li>
Builds the action plan to implement the Commercial strategy at key account level.</li></ul></div><div></div><p><br>
Budget Management &amp; Forecasting:</p><div><ul><li>
Actively participate in forecasting discussion to develop joint forecast in coordination with Marketing, Finance, Operations &amp; Trade Marketing.</li><li>
Ensure stocks replenishment and branch wise forecast is followed up on monthly basis</li><li>
Ensure saving on trade spend budget Year on Year to reduce gross to net spends</li></ul></div><div></div><p><br>
Category Development:</p><div><ul><li>
Identify customer trends and customer buying behaviors at Key Accounts to develop plans with Marketing and Trade Marketing team to maximize profit for the organization's product line.</li><li>
Partner with Marketing &amp; Trade Marketing team for development of category projects at aligned JBP stores with Store P&amp;L Projection by Category Project.</li></ul></div><div></div><p><br>
Operations Management:</p><div><ul><li>
Ensure and follow a retailer-centric account planning process to reach alignment with each client and design a retailer specific business development plan.</li><li>
Builds and execute key accounts Joint Business Plan with customers by creating win-win situation.</li><li>
Drive operational efficiency through extended team.</li><li>
Partner with marketing and trade marketing for implementation of marketing programs and building blocks.</li><li>
Perform periodic checks on sales hygiene, sell in vs sell out at weighted channels</li><li>
Ensure stock rotation, reduction of market expiries in collaboration with trade marketing and distributor teams.</li><li>
Ensure distributor order is in line with catalogue and forecasted sales.</li><li>
Ensure Branch wise agile stock is present and getting to rotation in line with forecasted number.</li><li>
Quarterly update SKU catalogue to ensure service level compliance.</li><li>
Ensure regular tracking and execution of all the sales counterparts, locked as per contract i.e. SOS &amp; OCA etc.</li></ul></div><div></div><p><br>
Compliance &amp; Ethics</p><div><ul><li>
Ensuring compliance on-ground for all activations in their scope/geography as per company processes &amp; policies</li><li>
Ensure distribution partner practices are compliant with company policies and escalate if required.</li></ul></div><div></div><p><br>
Sales Target Delivery</p><div><ul><li>
Achieve planned / forecasted secondary sales number in line with agreed customer and channel wise phasing for the assigned region.</li><li>
Manage all lines of the P&amp;L, from sell-in down to gross margin, retail sell out and share position in the market to ensure delivery of key KPIs both internally &amp; externally.</li><li>
Achieves and builds the channel/group of accounts results: turnover, market share, profit; consolidates, steers budget and P&amp;L.</li></ul></div><div></div><p><br>
Business Development:</p><div><ul><li>
Identify new business opportunities which deliver value for both L'Or&eacute;al &amp; the customer, considering the impact for the team and the wider channel</li><li>
Contribute in designing future retailer initiatives and collaborations; ensuring the brands maximizes all available opportunities in store and online.</li><li>
Work with the trade marketing team to identify additional retail opportunities for the category.</li><li>
Customer Satisfaction, Retention and Key Corporate Relationships</li><li>
Builds a strong network with key stakeholders at the retailer.</li><li>
Ensure agreed service level targets are maintained for accounts.</li><li>
Builds a compelling story to get retailer buy-in.</li><li>
Resolve any issues and problems faced by customers and deal with complaints to maintain trust.</li></ul></div><div></div><div><br>
Business Report(s) Development &amp; Professional Recommendations:</div><div><ul><li>
Collect and analyze sales data and trends</li><li>
Report sales needs and field intelligence to commercial / marketing teams.</li><li>
Ensures efficient customer intelligence</li><li>
Monitor Sell in vs sell out reports, provides input to NKAM &amp; marketing team</li><li>
Continuous Improvement:</li><li>
Drive Simplicity across all business processes and communication</li></ul></div><div></div><div><br>
Cross Functional Teamwork &amp; Relationship Management:</div><div></div><div><br>
<ul><li>
Coordinate with cross functional team such as TM, merchandising team, &amp; BA manager to identify the GAPs and improve sell-out</li><li>
Inform NKAM on significant initiatives in the field (from the competition and from distributors)</li><li>
Builds a strong network with key stakeholders at the retailer.</li></ul></div><div></div><div><br>
People Management:</div><div></div><div><br>
<ul><li>
Train his/her team &amp; extended teams (distributors, Bas &amp; Merchandisers) on product, selling skills via work reviews (Including Share of Shelf, brand staging, category, shopper building)</li><li>
Developing distributor team and also implementing organization wide learning programs.</li></ul></div><div></div><div><b><br>
KEY STAKEHOLDERS</b></div><div></div><div><br>
<ul><li>
Internal: Marketing, Commercial, Finance, Operations, Other departmental lines&rsquo; Managers</li><li>
External: Distributors, Retailers, Field Team</li></ul></div><div></div><div><b><br>
QUALIFICATIONS</b></div><div></div><div><br>
<ul><li>
Bachelor&rsquo;s degree in business administration with major in Sales and / or Marketing.</li><li>
Minimum Experience:</li><li>
4-6 years prior work experience Field Sales Experience, Key Account Management, trade marketing preferably in FMCG sector.</li><li>
Solid experience in sales and customer service</li><li>
Demonstrable experience in negotiating and meeting clients requirements</li><li>
In-depth understanding of sales performance metrics</li></ul></div><div></div><div><br>
 <b>EXPERIENCE &amp; SKILLS</b></div><div></div><div><br>
Behavioral Skills:</div><div></div><div><br>
<ul><li>
Good negotiation skills</li><li>
Relationship Management</li><li>
Customer Centricity</li><li>
Ability to thrive in ambiguity</li><li>
Ability to think broadly in terms of Business Perspective</li><li>
Good numeracy and ability to control budget</li><li>
Planning and organization skills</li><li>
Team building skills</li><li>
Critical thinking and good analytical skills</li><li>
Attention to detail</li><li>
Effective communication, presentation and interpersonal skills</li><li>
Ability to handle multiple projects and deadlines simultaneously</li></ul></div><div></div><div><b><br>
COMPETENCIES:</b></div><div>
Technical Competencies</div><div><ul><li>
Basic understanding of cross functions and business operations</li><li>
Hands on experience with CRM software, MS Excel and PowerPoint skills</li><li>
Understanding of P&amp;L</li><li>
Builds Selling stories for specific initiatives</li><li>
Ability to identify market driver and translates trends and consumer knowledge into meaningful insights</li><li>
Imagines disruptive products &amp; services</li><li>
Delivers excellence with agility and rigor</li><li>
Integrates sustainable, business consciousness</li><li>
Creates collaboration for bigger success</li></ul></div></div>

Key Account Manager North

foodpanda

<div>
 To be the most loved everyday food and groceries destination!&rdquo; - that&rsquo;s our mission at foodpanda (small &lsquo;f&rsquo;).
 <br/>
 <br/>
 foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores &mdash; foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
 <br/>
 <br/>
 If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
 <br/>
 <br/>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s leading local delivery platform operating in 70+ countries worldwide
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 As an Account Manager, you will be responsible for maintaining a relationship with the vendors who generate the most business in terms of orders and revenue for foodpanda.
 <br/>
 <br/>
 <ul>
  <li>
   Function as the main contact person for the city-wide Client Accounts.
  </li>
  <li>
   Development and maintenance of strong and trustworthy relationships with all Key Accounts.
  </li>
  <li>
   Analysis and identification of upcoming needs and opportunities.
  </li>
  <li>
   Negotiate contracts and close agreements to maximize profits.
  </li>
  <li>
   Responsible for MoM Growth of all assigned Accounts.
  </li>
  <li>
   Clearly communicate the progress of Weekly/Monthly/Quarterly initiatives to internal and external stakeholders.
  </li>
  <li>
   Prepare reports on Commercial Metrics, Operational Metrics, Product Mix, Marketing Campaigns etc.
  </li>
  <li>
   Forecast and track key account Metrics (e.g. monthly &amp; quarterly sales results and annual forecasts).
  </li>
  <li>
   Responsible for designing exclusive marketing campaigns, partnerships &amp; co branding activities.
  </li>
  <li>
   Support cross functional teams in delivering the strategy by facilitating communication of lessons learned, resolving urgent issues, lining up appropriate group level support and deploying processes &amp; tools.
  </li>
  <li>
   Additional tasks/projects as they arise.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's Degree in Business Administration or relevant degree.
  </li>
  <li>
   Has an acute sense of responsibility and can take full ownership of the function.
  </li>
  <li>
   At least 1 - 2 years&rsquo; experience in the relevant field.
  </li>
  <li>
   Experience with Microsoft Office, especially Excel, or Google equivalents
  </li>
  <li>
   Your knowledge of the internet and e-commerce sector is solid
  </li>
  <li>
   You are driven and ambitious.
  </li>
  <li>
   You are very proactive and could lead independent projects.
  </li>
  <li>
   You have the ability to perform root cause analysis and build process flows.
  </li>
  <li>
   You&rsquo;re very detail oriented and pay attention to all the steps in the process
  </li>
  <li>
   You are process oriented and data driven
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   We are fast, like mind boggling fast! So, if you&rsquo;re someone who loves ever changing goals and loves optimization, you&rsquo;re the right fit for us!
  </li>
  <li>
   We love people who can develop things from scratch, own them and then work on improving them.
  </li>
  <li>
   We love what we do, and we don&rsquo;t rest until we&rsquo;ve achieved our targets. So, if you&rsquo;re also someone who is driven until the dream is achieved, come join us!
  </li>
 </ul>
</div>


Senior - Key Account Manager (Talent Pool)

Zeta Technologies

<div><div><div><div><div><h2 class="jobSectionHeader"><b>Role Summary</b></h2>
</div></div><div><div>The Key Accounts Executive is responsible for developing and maintaining long-term partnerships with the company&rsquo;s clients. The role requires a general understanding of technology and involves managing day-to-day business operations, anticipating client needs, and providing proactive, strategic support to ensure mutual growth and client satisfaction
</div></div><div><div><h2 class="jobSectionHeader"><b>Duties And Responsibilities</b></h2>
</div></div><div><div><ul><li>Achieve company objectives by nurturing post-sales client relationships and converting leads into profitable business opportunities.</li><li>Prepare post-sales business proposals and negotiate mutually beneficial agreements with clients, ensuring alignment on revenue targets and destination pricing.</li><li>Monitor account balances, ensure timely payments, and coordinate closely with the finance department.</li><li>Track the daily performance of key accounts and prepare reports to optimize inbound and outbound traffic.</li><li>Issue customer rates and update key account rate offerings in the system.</li><li>Coordinate with the Network Operations Center (NOC) to resolve technical issues, manage provisioning and traffic routing, and prioritize customer complaint resolution.</li><li>Support the process of signing agreements and onboarding new partners.</li></ul>
</div></div><div><div><h2 class="jobSectionHeader"><b>Job Specifications</b></h2>
</div></div><div><div><ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or Economics from an accredited institution.</li><li>0&ndash;2 years of experience in a sales or account management role.</li><li>Proficiency in MS Office applications.</li></ul>
</div></div><div><div><h2 class="jobSectionHeader"><b>Location</b></h2>
</div></div><div><div>Corporate Office, I-9/3, Islamabad
</div></div><div><div>No. of position: 1</div></div></div></div></div>

Key Accounts Executive

Reckitt

<div></div><div><div><div><div>Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.</div></div><div><div><h2 class="jobSectionHeader"><b>
Sales
</b></h2></div><div>Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online. Within Sales, we're focused on achieving outperformance across all of our channels, operating in highly competitive categories. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success. We have around 10,000 sales people across the world, within market roles and ranging in areas like Field Sales, Key Accounts, Trade Marketing and Category Development.</div></div><div><div><h2 class="jobSectionHeader"><b>
About the role</b></h2>
</div><div><p>
Ready to take the lead in the field? Reckitt is looking for a dynamic Territory Manager to expand our in-store presence and exceed sales targets. With your strategic thinking, focus on what matters and ability to engage teams, you'll be at the forefront of driving our innovative health, hygiene, and nutrition brands into the hands of consumers. Your expertise will not only nurture an inclusive, high-performing sales team but also make a real impact on our global mission of making lives better.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Your responsibilities</b></h2>
</div><div><div>
In summary, you'll:<br>
<ul><li>Drive sales performance, guiding your team to exceed targets and fostering a culture of success.</li><li>Craft and execute field sales strategies that maximise reach and visibility across your territory.</li><li>Lead engaging training sessions, elevating the skills and expertise of your field sales representatives.</li><li>Dive into sales analysis, using insights to steer future strategies and optimise performance.</li><li>Facilitate collaboration across departments ensuring unified support for all sales initiatives.</li></ul></div></div></div><div><div><h2 class="jobSectionHeader"><b>
The experience we're looking for</b></h2>
</div><div><div>
- 1 - 2 years of experience in field sales, with a preference for familiarity in consumer goods and Punjab Territories<br>
<ul><li>Exceptional team leadership with a flair for managing and mentoring.</li><li>Adept in communication, building strong relationships across levels and fields.</li><li>Steadfast and goal-oriented, with a history of achieving or outdoing sales benchmarks.</li><li>Educated to degree level in Business, Marketing, or similar, equipping you with relevant knowledge.</li></ul></div></div></div><div><div><h2 class="jobSectionHeader"><b>
The skills for success</b></h2>
</div><div>Organisational skills, Commercial awareness, The ability to analyse data and spot trends, Adaptability, Creative skills, including writing, design and video editing, Good teamworking skills, Communication skills, Numerical skills, including compiling and analysing spreadsheets.</div></div><div><div><h2 class="jobSectionHeader"><b>
What we offer</b></h2>
</div><div>With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.</div></div><div><div><h2 class="jobSectionHeader"><b>
Equality</b></h2>
</div><div>We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.</div></div></div></div>

TM - Islamabad

<div>
 We are Reckitt
 <br/>
 <br/>
 Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.
 <br/>
 <br/>
 Sales
 <br/>
 <br/>
 Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online. Within Sales, we're focused on achieving outperformance across all of our channels, operating in highly competitive categories. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success. We have around 10,000 sales people across the world, within market roles and ranging in areas like Field Sales, Key Accounts, Trade Marketing and Category Development.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 Ready to take the lead in the field? Reckitt is looking for a dynamic Territory Manager to expand our in-store presence and exceed sales targets. With your strategic thinking, focus on what matters and ability to engage teams, you'll be at the forefront of driving our innovative health, hygiene, and nutrition brands into the hands of consumers. Your expertise will not only nurture an inclusive, high-performing sales team but also make a real impact on our global mission of making lives better.
 <br/>
 <br/>
 Your responsibilities
 <br/>
 <br/>
 In summary, you'll:
 <br/>
 <br/>
 <ul>
  <li>
   Drive sales performance, guiding your team to exceed targets and fostering a culture of success.
  </li>
  <li>
   Craft and execute field sales strategies that maximise reach and visibility across your territory.
  </li>
  <li>
   Lead engaging training sessions, elevating the skills and expertise of your field sales representatives.
  </li>
  <li>
   Dive into sales analysis, using insights to steer future strategies and optimise performance.
  </li>
  <li>
   Facilitate collaboration across departments ensuring unified support for all sales initiatives.
   <br/>
   <br/>
  </li>
 </ul>
 The experience we're looking for
 <br/>
 <br/>
 <ul>
  <li>
   1 - 2 years of experience in field sales, with a preference for familiarity in consumer goods and Punjab Territories
  </li>
  <li>
   Exceptional team leadership with a flair for managing and mentoring.
  </li>
  <li>
   Adept in communication, building strong relationships across levels and fields.
  </li>
  <li>
   Steadfast and goal-oriented, with a history of achieving or outdoing sales benchmarks.
  </li>
  <li>
   Educated to degree level in Business, Marketing, or similar, equipping you with relevant knowledge.
   <br/>
   <br/>
  </li>
 </ul>
 The skills for success
 <br/>
 <br/>
 Organisational skills, Commercial awareness, The ability to analyse data and spot trends, Adaptability, Creative skills, including writing, design and video editing, Good teamworking skills, Communication skills, Numerical skills, including compiling and analysing spreadsheets.
 <br/>
 <br/>
 What we offer
 <br/>
 <br/>
 With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
 <br/>
 <br/>
 Equality
 <br/>
 <br/>
 We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
</div>


Zones IT Solutions

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Company Overview:
 <br/>
 <br/>
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 <br/>
 <br/>
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple,
 <br/>
 <br/>
 Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 <br/>
 <br/>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource
 <br/>
 <br/>
 coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 <br/>
 <br/>
 What you&rsquo;ll do as the Customer Success Manager 2:
 <br/>
 <br/>
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 <br/>
 <br/>
 <ul>
  <li>
   Own and manage the customer service experience, Act as the primary point of contact for customer escalations.
  </li>
  <li>
   Creating quotations, processing sales orders, responding to RFQs.
  </li>
  <li>
   Deal Registrations for major OEMs.
  </li>
  <li>
   Maintaining and updating customer price books.
  </li>
  <li>
   Own overall operational account(s) health
  </li>
  <li>
   Internal reporting to ensure key SLA and metrics are being met.
  </li>
  <li>
   Conduct operationally focused business reviews routinely with Account manager and Client.
  </li>
  <li>
   Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards
  </li>
  <li>
   Listen for customer pain points and coordinate the appropriate resources to alleviate.
  </li>
  <li>
   Manage issue resolution and risk mitigation.
  </li>
  <li>
   Provide quick resolution to client concerns.
  </li>
  <li>
   Coordinate with internal operational teams to minimize risks.
  </li>
  <li>
   Performance Management
  </li>
  <li>
   Measure the success of each client-facing process.
  </li>
  <li>
   Ensure support consistency across assigned accounts.
  </li>
  <li>
   Measure performance against SLAs
  </li>
  <li>
   Measure the success of each client-facing process.
  </li>
  <li>
   Own and manage the client operational relationship.
  </li>
  <li>
   Consistent engagement with key operational contacts at the client
  </li>
  <li>
   Understanding of client&rsquo;s needs and Zones operational offerings
  </li>
  <li>
   Provide oversight into all KPI&rsquo;s being tracked for client and then coordinating operational resources to ensure they are being met.
  </li>
  <li>
   Ensuring any client-related issues are properly addressed to the satisfaction of the client.
  </li>
  <li>
   Partner with the Regional Resource Coordinator to monitor client contracted SLA&rsquo;s.
  </li>
  <li>
   Partner with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met.
  </li>
  <li>
   Ensure account documentation is up to date and accurate.
  </li>
  <li>
   Identify opportunities for account development.
  </li>
  <li>
   Constantly assess internal operations; identify and assign action with timelines around Zones process improvements.
  </li>
  <li>
   Drive account entanglement through the expansion of operational offerings
  </li>
  <li>
   Manage issue resolution and risk mitigation.
  </li>
  <li>
   Coordinate with internal departments and their leaders to provide quick resolution to client concerns through the assignment of actions with timelines to identified individuals in various departments.
  </li>
  <li>
   Present action plan for issue resolution to Account Manager with scheduled follow-ups until resolution achieved.
  </li>
  <li>
   Coordinate with the Account Manager, client, and key Zones internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Will Bring To The Team
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3 years of customer service and/or account management experience
  </li>
  <li>
   Familiarity with order fulfillment, corporate purchasing
  </li>
  <li>
   Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.
  </li>
  <li>
   Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Experience presenting to top-tier clients.
  </li>
  <li>
   Ability to work with little or no supervision.
   <br/>
   <br/>
  </li>
 </ul>
 Zones offers a comprehensive Benefits package
 <br/>
 <br/>
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 <br/>
 <br/>
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 <br/>
 <br/>
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 <br/>
 <br/>
 Job timings: 2:00 PM to 10:30 AM (Pk time)
</div>


Client Success Manager – 2

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Client Success Manager – 2