account executive

account manager

account executive / account manager (ae/am) Jobs in Islamabad

account executive / account manager (ae/am)

account officer

accounts & business development manager Jobs in Islamabad

accounts & business development manager

key account manager

L'Oréal

<div>
 
 Overview
 
 
 
 Key Account Manager will be responsible for driving retail sell-out, growing market share &amp; managing P&amp;L down for the specified region. Maintaining strong commercial relationships with key accounts in order to grow customer business and enhance L'Oreal Pakistan business through implementing annual joint business plan. Maximizing profitability of the accounts managed and achieving or exceeding set targets on volume, value, distribution and brand presence in line with divisional strategy.
 
 
 
 Key Job Accountabilities
 
 
 
 <ul>
 <li>
 Develop the short- and long-term Account strategy; propose promotional strategy in line with the Company objectives and ensure their follow-up.
 </li>
 <li>
 Builds the action plan to implement the Commercial strategy at key account level.
 
 
 </li>
 </ul>
 
 Budget Management &amp; Forecasting
 
 
 
 <ul>
 <li>
 Actively participate in forecasting discussion to develop joint forecast in coordination with Marketing, Finance, Operations &amp; Trade Marketing.
 </li>
 <li>
 Ensure stocks replenishment and branch wise forecast is followed up on monthly basis
 </li>
 <li>
 Ensure saving on trade spend budget Year on Year to reduce gross to net spends
 
 
 </li>
 </ul>
 
 Category Development
 
 
 
 <ul>
 <li>
 Identify customer trends and customer buying behaviors at Key Accounts to develop plans with Marketing and Trade Marketing team to maximize profit for the organization's product line.
 </li>
 <li>
 Partner with Marketing &amp; Trade Marketing team for development of category projects at aligned JBP stores with Store P&amp;L Projection by Category Project.
 
 
 </li>
 </ul>
 
 Operations Management
 
 
 
 <ul>
 <li>
 Ensure and follow a retailer-centric account planning process to reach alignment with each client and design a retailer specific business development plan.
 </li>
 <li>
 Builds and execute key accounts Joint Business Plan with customers by creating win-win situation.
 </li>
 <li>
 Drive operational efficiency through extended team.
 </li>
 <li>
 Partner with marketing and trade marketing for implementation of marketing programs and building blocks.
 </li>
 <li>
 Perform periodic checks on sales hygiene, sell in vs sell out at weighted channels
 </li>
 <li>
 Ensure stock rotation, reduction of market expiries in collaboration with trade marketing and distributor teams.
 </li>
 <li>
 Ensure distributor order is in line with catalogue and forecasted sales.
 </li>
 <li>
 Ensure Branch wise agile stock is present and getting to rotation in line with forecasted number.
 </li>
 <li>
 Quarterly update SKU catalogue to ensure service level compliance.
 </li>
 <li>
 Ensure regular tracking and execution of all the sales counterparts, locked as per contract i.e. SOS &amp; OCA etc.
 
 
 </li>
 </ul>
 Compliance &amp; Ethics
 
 
 <ul>
 <li>
 Ensuring compliance on-ground for all activations in their scope/geography as per company processes &amp; policies
 </li>
 <li>
 Ensure distribution partner practices are compliant with company policies and escalate if required.
 
 
 </li>
 </ul>
 Sales Target Delivery
 
 
 <ul>
 <li>
 Achieve planned / forecasted secondary sales number in line with agreed customer and channel wise phasing for the assigned region.
 </li>
 <li>
 Manage all lines of the P&amp;L, from sell-in down to gross margin, retail sell out and share position in the market to ensure delivery of key KPIs both internally &amp; externally.
 </li>
 <li>
 Achieves and builds the channel/group of accounts results: turnover, market share, profit; consolidates, steers budget and P&amp;L.
 
 
 </li>
 </ul>
 
 Business Development
 
 
 
 <ul>
 <li>
 Identify new business opportunities which deliver value for both L'Or&eacute;al &amp; the customer, considering the impact for the team and the wider channel
 </li>
 <li>
 Contribute in designing future retailer initiatives and collaborations; ensuring the brands maximizes all available opportunities in store and online.
 </li>
 <li>
 Work with the trade marketing team to identify additional retail opportunities for the category.
 </li>
 <li>
 Customer Satisfaction, Retention and Key Corporate Relationships
 </li>
 <li>
 Builds a strong network with key stakeholders at the retailer.
 </li>
 <li>
 Ensure agreed service level targets are maintained for accounts.
 </li>
 <li>
 Builds a compelling story to get retailer buy-in.
 </li>
 <li>
 Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
 
 
 </li>
 </ul>
 
 Business Report(s) Development &amp; Professional Recommendations
 
 
 
 <ul>
 <li>
 Collect and analyze sales data and trends
 </li>
 <li>
 Report sales needs and field intelligence to commercial / marketing teams.
 </li>
 <li>
 Ensures efficient customer intelligence
 </li>
 <li>
 Monitor Sell in vs sell out reports, provides input to NKAM &amp; marketing team
 </li>
 <li>
 Continuous Improvement:
 </li>
 <li>
 Drive Simplicity across all business processes and communication
 
 
 </li>
 </ul>
 
 Cross Functional Teamwork &amp; Relationship Management
 
 
 
 <ul>
 <li>
 Coordinate with cross functional team such as TM, merchandising team, &amp; BA manager to identify the GAPs and improve sell-out
 </li>
 <li>
 Inform NKAM on significant initiatives in the field (from the competition and from distributors)
 </li>
 <li>
 Builds a strong network with key stakeholders at the retailer.
 
 
 </li>
 </ul>
 
 People Management
 
 
 
 <ul>
 <li>
 Train his/her team &amp; extended teams (distributors, Bas &amp; Merchandisers) on product, selling skills via work reviews (Including Share of Shelf, brand staging, category, shopper building)
 </li>
 <li>
 Developing distributor team and also implementing organization wide learning programs.
 
 
 </li>
 </ul>
 
 KEY STAKEHOLDERS
 
 
 
 <ul>
 <li>
 Internal: Marketing, Commercial, Finance, Operations, Other departmental lines&rsquo; Managers
 </li>
 <li>
 External: Distributors, Retailers, Field Team
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration with major in Sales and / or Marketing.
 </li>
 <li>
 Minimum Experience:
 </li>
 <li>
 4-6 years prior work experience Field Sales Experience, Key Account Management, trade marketing preferably in FMCG sector.
 </li>
 <li>
 Solid experience in sales and customer service
 </li>
 <li>
 Demonstrable experience in negotiating and meeting clients requirements
 </li>
 <li>
 In-depth understanding of sales performance metrics
 
 
 </li>
 </ul>
 
 Behavioral Skills
 
 
 
 
 EXPERIENCE &amp; SKILLS
 
 
 
 <ul>
 <li>
 Good negotiation skills
 </li>
 <li>
 Relationship Management
 </li>
 <li>
 Customer Centricity
 </li>
 <li>
 Ability to thrive in ambiguity
 </li>
 <li>
 Ability to think broadly in terms of Business Perspective
 </li>
 <li>
 Good numeracy and ability to control budget
 </li>
 <li>
 Planning and organization skills
 </li>
 <li>
 Team building skills
 </li>
 <li>
 Critical thinking and good analytical skills
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Effective communication, presentation and interpersonal skills
 </li>
 <li>
 Ability to handle multiple projects and deadlines simultaneously
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 Technical Competencies
 
 
 <ul>
 <li>
 Basic understanding of cross functions and business operations
 </li>
 <li>
 Hands on experience with CRM software, MS Excel and PowerPoint skills
 </li>
 <li>
 Understanding of P&amp;L
 </li>
 <li>
 Builds Selling stories for specific initiatives
 </li>
 <li>
 Ability to identify market driver and translates trends and consumer knowledge into meaningful insights
 </li>
 <li>
 Imagines disruptive products &amp; services
 </li>
 <li>
 Delivers excellence with agility and rigor
 </li>
 <li>
 Integrates sustainable, business consciousness
 </li>
 <li>
 Creates collaboration for bigger success
 </li>
 </ul>
</div>

Key Account Manager North

foodpanda

<div>
 To be the most loved everyday food and groceries destination!&rdquo; - that&rsquo;s our mission at foodpanda (small &lsquo;f&rsquo;).
 
 
 foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores &mdash; foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
 
 
 If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
 
 
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s leading local delivery platform operating in 70+ countries worldwide
 
 
 
 Job Description
 
 
 
 As an Account Manager, you will be responsible for maintaining a relationship with the vendors who generate the most business in terms of orders and revenue for foodpanda.
 
 
 <ul>
 <li>
 Function as the main contact person for the city-wide Client Accounts.
 </li>
 <li>
 Development and maintenance of strong and trustworthy relationships with all Key Accounts.
 </li>
 <li>
 Analysis and identification of upcoming needs and opportunities.
 </li>
 <li>
 Negotiate contracts and close agreements to maximize profits.
 </li>
 <li>
 Responsible for MoM Growth of all assigned Accounts.
 </li>
 <li>
 Clearly communicate the progress of Weekly/Monthly/Quarterly initiatives to internal and external stakeholders.
 </li>
 <li>
 Prepare reports on Commercial Metrics, Operational Metrics, Product Mix, Marketing Campaigns etc.
 </li>
 <li>
 Forecast and track key account Metrics (e.g. monthly &amp; quarterly sales results and annual forecasts).
 </li>
 <li>
 Responsible for designing exclusive marketing campaigns, partnerships &amp; co branding activities.
 </li>
 <li>
 Support cross functional teams in delivering the strategy by facilitating communication of lessons learned, resolving urgent issues, lining up appropriate group level support and deploying processes &amp; tools.
 </li>
 <li>
 Additional tasks/projects as they arise.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Business Administration or relevant degree.
 </li>
 <li>
 Has an acute sense of responsibility and can take full ownership of the function.
 </li>
 <li>
 At least 1 - 2 years&rsquo; experience in the relevant field.
 </li>
 <li>
 Experience with Microsoft Office, especially Excel, or Google equivalents
 </li>
 <li>
 Your knowledge of the internet and e-commerce sector is solid
 </li>
 <li>
 You are driven and ambitious.
 </li>
 <li>
 You are very proactive and could lead independent projects.
 </li>
 <li>
 You have the ability to perform root cause analysis and build process flows.
 </li>
 <li>
 You&rsquo;re very detail oriented and pay attention to all the steps in the process
 </li>
 <li>
 You are process oriented and data driven
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 We are fast, like mind boggling fast! So, if you&rsquo;re someone who loves ever changing goals and loves optimization, you&rsquo;re the right fit for us!
 </li>
 <li>
 We love people who can develop things from scratch, own them and then work on improving them.
 </li>
 <li>
 We love what we do, and we don&rsquo;t rest until we&rsquo;ve achieved our targets. So, if you&rsquo;re also someone who is driven until the dream is achieved, come join us!
 </li>
 </ul>
</div>

Senior - Key Account Manager (Talent Pool)

National Foods Limited

<div>
 At National Foods Limited, we are on a journey of growth and on building our most valuable assets which include our brands, financial strength, global presence, and our unbridled commitment to becoming a truly sustainable and a renowned company in the world.
 
 
 
 Job Purpose
 
 
 
 To lead assigned territories by handling distributers and order bookers to achieve assigned targets and implementing sales strategy.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Work closely with the Regional Key Account Managers (RKAMs) and Sales Support team to contribute to the route-to-market strategy for the allocated regions
 </li>
 <li>
 Develop daily/weekly targets for distributors and retailers within the allocated region and meet regularly with the customers to track, monitor and report on the performance against the agreed targets
 </li>
 <li>
 Work closely with distributors, wholesalers and retailers to identify any product related or sales related issues and provide feedback to the relevant team internally
 </li>
 <li>
 Design Payment Journey Plans (PJPs) by monitoring and understanding assigned territories and route-to-market plans
 </li>
 <li>
 Act as the first point of contact for customers, provide assistance in resolving issues and collecting payments, and follow up with logistics to ensure delivery of products as per the agreed timelines
 </li>
 <li>
 Visit stores to check stock levels and product expiry dates to ensure the availability of quality products in the market
 </li>
 <li>
 Identify, pursue and build robust business relationships with distributors, wholesalers and retailers across the allocated Modern Trade Region
 </li>
 <li>
 Identify and expand NFL&rsquo;s presence in underserved markets within the Modern Trade Region using market intelligence from the wholesalers, retailers and Marketing team
 </li>
 <li>
 Provide specific feedback to the RKAMs, QIRD and Marketing team on the performance of new and existing product categories or any product related issues that may arise in the region
 </li>
 <li>
 Track, monitor and report on actual spend for the allocated region with details of any variances against the allocated regional budget
 </li>
 <li>
 Attend regular reviews with the RKAMs to report actual sales vs allocated targets and highlight any issues that require support to achieve the agreed targets
 </li>
 <li>
 Keep abreast of industry trends, competitor performance and evolving consumer preferences
 </li>
 <li>
 Prepare and submit regular management sales reports for the allocated region
 
 
 </li>
 </ul>
 
 Background Requirements
 
 
 
 
 Education:
 
 Graduate
 
 
 
 Experience:
 
 2-4 years relevant experience preferred.
 
 
 
 Grade:
 
 TM9
 
 
 National Foods Limited provides equal employment opportunity (EEO) to all persons regardless of age, color, origin, physical or mental disability, race, religion, creed, gender, marital status, status with regard to public assistance or any other characteristic protected by federal, state or local laws.
</div>

Territory Sales Manager - Key Accounts North

Zameen Media Pvt. Ltd.

<div>As the Zonal Sales Manager, you will be responsible for overseeing your zone's strategic direction, growth, and profitability of Zameen's classifieds platform. You will lead your respective zone's dedicated business development/relationship team and collaborate with various stakeholders to drive channel innovation, expansion and engagement, optimize client experience, and maximize revenue opportunities
CORE RESPONSIBILITIES
Strategic Leadership:
<ul><li>Develop and execute the long-term vision, goals, and business strategy for the classifieds portal &bull; Identify market trends, competitive landscape, and emerging opportunities to drive growth and maintain a competitive edge</li></ul>
<ul><li>Set performance objectives, monitor key performance indicators (KPIs), and provide guidance to achieve business targets</li></ul>
Team Management:
<ul><li>Build and lead a high-performing team, fostering a culture of innovation, collaboration, and accountability</li></ul>
<ul><li>Provide mentorship, guidance, and professional development opportunities to team members</li></ul>
<ul><li>Foster a positive work environment that encourages creativity, problem-solving, and continuous improvement</li></ul>
Revenue Generation:
<ul><li>Develop and implement effective monetization strategies, including advertising models, premium listings, and value-added services</li></ul>
<ul><li>Analyze revenue performance, identify areas for improvement, and take proactive measures to optimize revenue streams</li></ul>
<ul><li>Collaborate with cross functional teams to develop and execute targeted campaigns to attract advertisers/agencies/developers and increase client engagement</li></ul>
Business Development &amp; Expansion:
<ul><li>Identify and pursue strategic partnerships and collaborations to expand the reach and user base of the classifieds platform</li></ul>
<ul><li>Develop and maintain relationships with key clients, advertisers, developers and other stakeholders to drive revenue growth and ensure customer satisfaction</li></ul>
<ul><li>Monitor industry trends, client feedback, and market research to identify new product or service opportunities and enhance existing offerings</li></ul>
<ul><li>Sustainable growth and expansion of agency base and market share in regional territory</li></ul>
Client Experience, Engagement and Platform Optimization:
<ul><li>Continuously improve the client experience/engagement of the classifieds portal, ensuring intuitive navigation, efficient search functionality, and user-friendly interfaces</li></ul>
<ul><li>Leverage data analytics and user feedback to identify areas for improvement and implement enhancements to increase client satisfaction and retention</li></ul>
<ul><li>Stay updated on industry best practices and emerging technologies to incorporate innovative features and maintain a competitive advantage</li></ul>
CORE COMPETENCIES &amp; SKILLS
<ul><li>Bachelor's degree in business administration, marketing, or a related field. A master's degree is preferred</li></ul>
<ul><li>At least 7-10 years of experience in a senior leadership role within the classifieds/B2B sales</li></ul>
<ul><li>Strong business acumen with a track record of driving revenue growth and achieving business targets</li></ul>
<ul><li>In-depth understanding of online classifieds business models, market dynamics, and emerging trends</li></ul>
<ul><li>Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team</li></ul>
<ul><li>Strong analytical and problem-solving abilities, with the capacity to make data-driven decisions &bull; Exceptional communication, persuasive &amp; interpersonal skills, with the ability to build strong relationships</li></ul>
<ul><li>Innovative mindset with a passion for delivering exceptional client experiences</li></ul></div>

Zonal Sales Manager - Key Accounts

Reckitt

<div>
 We are Reckitt
 
 
 Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.
 
 
 Sales
 
 
 Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online. Within Sales, we're focused on achieving outperformance across all of our channels, operating in highly competitive categories. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success. We have around 10,000 sales people across the world, within market roles and ranging in areas like Field Sales, Key Accounts, Trade Marketing and Category Development.
 
 
 
 About The Role
 
 
 
 Ready to take the lead in the field? Reckitt is looking for a dynamic Territory Manager to expand our in-store presence and exceed sales targets. With your strategic thinking, focus on what matters and ability to engage teams, you'll be at the forefront of driving our innovative health, hygiene, and nutrition brands into the hands of consumers. Your expertise will not only nurture an inclusive, high-performing sales team but also make a real impact on our global mission of making lives better.
 
 
 Your responsibilities
 
 
 In summary, you'll:
 
 
 <ul>
 <li>
 Drive sales performance, guiding your team to exceed targets and fostering a culture of success.
 </li>
 <li>
 Craft and execute field sales strategies that maximise reach and visibility across your territory.
 </li>
 <li>
 Lead engaging training sessions, elevating the skills and expertise of your field sales representatives.
 </li>
 <li>
 Dive into sales analysis, using insights to steer future strategies and optimise performance.
 </li>
 <li>
 Facilitate collaboration across departments ensuring unified support for all sales initiatives.
 
 
 </li>
 </ul>
 The experience we're looking for
 
 
 <ul>
 <li>
 1 - 2 years of experience in field sales, with a preference for familiarity in consumer goods and Punjab Territories
 </li>
 <li>
 Exceptional team leadership with a flair for managing and mentoring.
 </li>
 <li>
 Adept in communication, building strong relationships across levels and fields.
 </li>
 <li>
 Steadfast and goal-oriented, with a history of achieving or outdoing sales benchmarks.
 </li>
 <li>
 Educated to degree level in Business, Marketing, or similar, equipping you with relevant knowledge.
 
 
 </li>
 </ul>
 The skills for success
 
 
 Organisational skills, Commercial awareness, The ability to analyse data and spot trends, Adaptability, Creative skills, including writing, design and video editing, Good teamworking skills, Communication skills, Numerical skills, including compiling and analysing spreadsheets.
 
 
 What we offer
 
 
 With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
 
 
 Equality
 
 
 We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
</div>

TM - Islamabad

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 
 
 What you&rsquo;ll do as the Customer Success Manager 2:
 
 
 Employees employed in the role of Client Success Manager 2 shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 <ul>
 <li>
 Own and manage the customer service experience, Act as the primary point of contact for customer escalations.
 </li>
 <li>
 Own overall operational account(s) health
 </li>
 <li>
 Internal reporting to ensure key SLA and metrics are being met.
 </li>
 <li>
 Conduct operationally focused business reviews routinely with Account manager and Client.
 </li>
 <li>
 Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards
 </li>
 <li>
 Listen for customer pain points and coordinate the appropriate resources to alleviate.
 </li>
 <li>
 Manage issue resolution and risk mitigation.
 </li>
 <li>
 Provide quick resolution to client concerns.
 </li>
 <li>
 Coordinate with internal operational teams to minimize risks.
 </li>
 <li>
 Performance Management
 </li>
 <li>
 Measure the success of each client-facing process.
 </li>
 <li>
 Ensure support consistency across assigned accounts.
 </li>
 <li>
 Measure performance against SLAs
 </li>
 <li>
 Measure the success of each client-facing process.
 </li>
 <li>
 Own and manage the client operational relationship.
 </li>
 <li>
 Consistent engagement with key operational contacts at the client
 </li>
 <li>
 Understanding of client&rsquo;s needs and Zones operational offerings
 </li>
 <li>
 Provide oversight into all KPI&rsquo;s being tracked for client and then coordinating operational resources to ensure they are being met.
 </li>
 <li>
 Ensuring any client-related issues are properly addressed to the satisfaction of the client.
 </li>
 <li>
 Own overall operational account health
 </li>
 <li>
 Partner with the Regional Resource Coordinator to monitor client contracted SLA&rsquo;s.
 </li>
 <li>
 Partner with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met.
 </li>
 <li>
 Ensure account documentation is up to date and accurate.
 </li>
 <li>
 Utilize CAM Dashboard daily as well as other reporting elements to ensure key metrics are being met.
 </li>
 <li>
 Identify opportunities for account development.
 </li>
 <li>
 Constantly assess internal operations; identify and assign action with timelines around Zones process improvements.
 </li>
 <li>
 Drive account entanglement through the expansion of operational offerings
 </li>
 <li>
 Manage issue resolution and risk mitigation.
 </li>
 <li>
 Coordinate with internal departments and their leaders to provide quick resolution to client concerns through the assignment of actions with timelines to identified individuals in various departments.
 </li>
 <li>
 Present action plan for issue resolution to Account Manager with scheduled follow-ups until resolution achieved.
 </li>
 <li>
 Coordinate with the Account Manager, client, and key Zones internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 3 years of customer service and/or account management experience
 </li>
 <li>
 Familiarity with order fulfillment, corporate purchasing
 </li>
 <li>
 Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.
 </li>
 <li>
 Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Experience presenting to top-tier clients.
 </li>
 <li>
 Ability to work with little or no supervision.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Job timings: 2:00 PM to 10:30 PM (Pk time)
</div>

Client Success Manager – 2

Explore 843+ Key account manager in Islamabad this December. Find roles across top companies and apply now to boost your career.

843 key account manager jobs IN Islamabad

Key Account Manager North

Senior - Key Account Manager (Talent Pool)

Territory Sales Manager - Key Accounts North

Zonal Sales Manager - Key Accounts

TM - Islamabad

TM - Islamabad

Client Success Manager – 2