customer service representative Jobs in Lahore

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customer service manager

Abacus Outsourcing

<p>Abacus is seeking a highly organized and performance-focused <b>Assistant Manager &ndash; Customer Services</b> to support the effective delivery of call center and back-office operations. The successful candidate will assist in managing operational performance, ensuring service excellence, and maintaining strong client and team relationships.</p><p><b>Key Responsibilities</b></p><ul><li>Support the management of daily BPO operations across inbound, outbound, customer service, and back-office projects.</li><li>Monitor operational performance to ensure KPIs, SLAs, and quality standards are consistently achieved.</li><li>Provide operational guidance, coaching, and performance feedback to team leaders and agents.</li><li>Collaborate with Quality Assurance and Training teams to identify development needs and implement improvement initiatives.</li><li>Analyze performance metrics and prepare structured reports for senior management review.</li><li>Address client and operational escalations in a timely and professional manner.</li><li>Assist in driving process improvements to enhance efficiency, service quality, and customer satisfaction.</li><li>Ensure strict adherence to company policies, regulatory requirements, and industry best practices.</li><li>Support workforce management activities, including scheduling, attendance monitoring, and resource planning.</li></ul><p><b>Qualifications &amp; Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related discipline (Required).</li><li>4&ndash;6 years of experience in BPO or call center operations.</li><li>Minimum 2 years of experience in a supervisory or assistant managerial role.</li><li>Strong knowledge of BPO operational workflows, KPIs, SLAs, and quality assurance frameworks.</li><li>Excellent leadership, communication, and stakeholder management skills.</li><li>Ability to operate effectively in a fast-paced and performance-driven environment.</li><li>Proficiency in MS Office, CRM platforms, and performance reporting tools.</li></ul><p><b>Experience Required</b></p><ul><li>Managing BPO / Call Center Operations: Minimum 2 years (Required)</li></ul><p><b>Work Location:</b> In-person &ndash; Lahore</p><p>Job Type: Full-time</p><p>Pay: Rs150,000.00 - Rs200,000.00 per month</p><p>Work Location: In person</p>

Assistant Manager- Contact center Operations

PROPERTY BUY-RENT (SMC -Private) Limited

<p><b>Job Title: Call Center Manager</b></p><p><b>Location</b>: Johar Town, Lahore</p><p>Salary: PKR 70,000&ndash;100,000 (based on experience)</p><p>Timings: 2:00 PM &ndash; 11:00 PM</p><p>Experience Required: 4&ndash;5 Years</p><p><b>Job Description:</b></p><p>We are looking for an experienced and results-driven Call Center Manager to lead and manage our call center operations. The ideal candidate will be responsible for ensuring high performance, productivity, and quality standards while maintaining excellent customer satisfaction.</p><p><b>Key Responsibilities:</b></p><p>Manage daily call center operations and ensure smooth workflow</p><p>Lead, train, and motivate team leads and call center agents</p><p>Monitor KPIs, call quality, performance metrics, and attendance</p><p>Develop strategies to improve productivity, sales, and customer satisfaction</p><p>Handle escalated customer issues and ensure timely resolution</p><p>Prepare daily, weekly, and monthly performance reports</p><p>Implement SOPs, policies, and performance improvement plans</p><p>Coordinate with senior management to meet business targets</p><p>Ensure compliance with company standards and call center best practices</p><p><b>Requirements:</b></p><p>4&ndash;5 years of proven experience as a Call Center Manager or similar role</p><p>Strong leadership and team management skills</p><p>Excellent communication and problem-solving abilities</p><p>Experience with inbound/outbound call center operations</p><p>Ability to analyze performance data and drive improvements</p><p>Proficient in MS Office and call center CRM tools</p><p>Ability to work evening shifts (2 PM &ndash; 11 PM)</p><p><b>What We Offer:</b></p><p>Competitive salary package (PKR 70,000 &ndash; 100,000)</p><p>Professional and growth-oriented work environment</p><p>Performance-based incentives</p><p>Career development opportunities</p><p>Job Type: Full-time</p><p>Pay: Rs70,000.00 - Rs100,000.00 per month</p><p>Experience:</p><ul><li>International Outbound Calls: 3 years (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Location:</p><ul><li>Lahore (Required)</li></ul><p>Work Location: In person</p>

Call Center Manager

Taqar Consulting Co. LLC

<p>Call Center Manager</p><p><b>Location:</b> Islamabad or Lahore, Pakistan<br/><b>Job Type:</b> Full-time | On-site<br/><b>Salary:</b> PKR 150,000 &ndash; 300,000</p><p>We are hiring an experienced <b>Call Center Manager</b> to lead and manage <b>inbound and outbound call center operations</b>. This is a hands-on leadership role in a fast-paced, target-driven environment.</p><p>Key Responsibilities</p><ul><li>Manage daily call center operations</li><li>Lead and supervise <b>20+ agents</b></li><li>Drive KPIs: conversion, productivity, quality, attendance</li><li>Conduct team meetings, coaching, and performance reviews</li><li>Handle escalations and improve team performance</li></ul><p>Requirements</p><ul><li><b>2+ years</b> experience as Call Center Manager / Telemarketing Manager / Senior Team Lead</li><li>Proven experience managing <b>20+ agents</b></li><li>Strong leadership and communication skills</li><li>Good understanding of call center KPIs</li><li>Fluent in <b>English &amp; Urdu</b></li></ul><p>What We Offer</p><ul><li>Competitive salary</li><li>Stable full-time role</li><li>Professional call center environment</li><li>Growth opportunity based on performance</li></ul><p><b>Apply with your updated CV</b></p><p>Job Type: Full-time</p><p>Pay: Rs150,000.00 - Rs300,000.00 per month</p><p>Work Location: In person</p>

Luminey

<p><b>Location:</b> Gajjumata, Ferozepur Road, Lahore</p><p><b>Job Overview:</b><br/>We are looking for a skilled and proactive <b>Team Lead &ndash; CSR</b> to oversee our customer service team and manage day-to-day <b>e-commerce operations</b>. The ideal candidate should have <b>4&ndash;5 years of retail experience</b> along with strong knowledge of online sales channels, order management, and delivering high levels of customer satisfaction.</p><p><b>Key Responsibilities:</b></p><ul><li>Supervise and lead the <b>CSR team</b> to maintain high-quality customer service.</li><li>Manage and monitor <b>e-commerce platforms</b> including Daraz, Shopify, website, and social media order channels.</li><li>Oversee the complete <b>order cycle</b>, including order processing, dispatch, returns, and exchanges.</li><li>Ensure quick and effective responses to <b>customer inquiries, complaints, and feedback</b>.</li><li>Work closely with <b>warehouse and logistics teams</b> to ensure smooth and timely order fulfillment.</li><li>Maintain proper records of <b>orders, sales, returns, and customer interactions</b>.</li><li>Track team performance and prepare <b>reports to ensure KPIs and service targets are met</b>.</li><li>Provide training and guidance to CSR team members to enhance <b>customer service quality</b>.</li></ul><p><b>Requirements:</b></p><ul><li><b>4&ndash;5 years of retail experience</b>, preferably with exposure to <b>e-commerce operations</b>.</li><li>Strong <b>leadership and team management abilities</b>.</li><li>Excellent <b>communication, coordination, and problem-solving skills</b>.</li><li>Familiarity with <b>online marketplaces and order management systems</b>.</li><li>Good command of <b>MS Office, especially Excel</b>.</li><li>Ability to <b>work in a fast-paced environment and meet deadlines</b>.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Team Lead CSR

Standard Chartered

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 This role will be responsible for managing the Employee Banking portfolio, including complaint handling and closures, charge reversals, Employee Banking waivers, company code updates, and account tagging. The role will be responsible for responding to client queries in the absence of Relationship Managers, ensuring timely resolution of service issues through coordination with internal teams. The role will be responsible for liaising with customers to understand their queries, explain products and services, and provide prompt, professional responses.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Shadow sales staff in servicing customers and support them in delivering superior service.
  </li>
  <li>
   Liaise with customers to understand their queries, explain relevant products and services, and maintain clear, professional communication.
  </li>
  <li>
   Manage and resolve service issues and complaints (e.g. migration to payroll, link account issues, annual fee/locker rent queries) and ensure Day 1 closure of the regional complaint bucket.
  </li>
  <li>
   Coordinate with various internal teams to ensure timely account activation, application processing, dispatch tracking, and resolution of discrepancies.
  </li>
  <li>
   Ensure prospects are clearly informed about bank charges, terms and conditions, and that all Customer Due Diligence, Legal, Compliance, and data confidentiality requirements are fully adhered to.
  </li>
  <li>
   Maintain accuracy and service quality by keeping error rates within defined standards and ensuring adherence to prescribed sales and service processes.
  </li>
  <li>
   Maintain complete and up-to-date knowledge of assigned products to effectively address customer queries and support frontline sales teams.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Time management
  </li>
  <li>
   Complaint resolution
  </li>
  <li>
   MS Office
  </li>
  <li>
   Excellent communication skills
  </li>
  <li>
   Customer management
  </li>
  <li>
   Problem-solving skills
  </li>
  <li>
   Business development (through calls only)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Minimum bachelor&rsquo;s degree in a relevant field
 <br/>
 <br/>
 <strong>
  About Standard Chartered
  <br/>
  <br/>
 </strong>
 We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 <br/>
 <br/>
 Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 <br/>
 <br/>
 <strong>
  Together We
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  </li>
  <li>
   Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  </li>
  <li>
   Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <strong>
  In line with our Fair Pay Charter,
 </strong>
 we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 <br/>
 <br/>
 <ul>
  <li>
   Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  </li>
  <li>
   Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  </li>
  <li>
   Flexible working options based around home and office locations, with flexible working patterns.
  </li>
  <li>
   Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  </li>
  <li>
   A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  </li>
  <li>
   Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  </li>
 </ul>
</div>


Client Service Executive - Employee Banking - Lahore

Formulatrix Pakistan

<div>
 <p>
  <strong>
   ABOUT THE COMPANY:
  </strong>
 </p>
 <p>
  Headquartered in Dubai, Formulatrix is a rapidly expanding provider of robotic automation solutions serving leading pharmaceutical companies and research institutions worldwide.
 </p>
 <p>
  Founded in 2002 as a software company, Formulatrix has grown into a global leader delivering integrated hardware and software solutions for protein crystallization, laboratory automation, and bioprocessing workflows.
 </p>
 <p>
  Our portfolio includes advanced protein crystallization systems, liquid-dispensing technology, and tangential flow filtration (TFF) systems for sample concentration and purification. Formulatrix operates globally with offices around the world.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ABOUT THE POSITION:
  </strong>
 </p>
 <p>
  Formulatrix is seeking an
  <strong>
   Assistant Marcom Manager
  </strong>
  to drive marketing strategy and execution for our
  <strong>
   Protein Crystallization and Tangential Flow Filtration (TFF)
  </strong>
  product lines.
 </p>
 <p>
  This role will lead marketing initiatives that support revenue growth, product adoption, and market development within structural biology, drug discovery, and bioprocessing workflows.
 </p>
 <p>
  The ideal candidate combines
  <strong>
   strong communication skills, marketing strategy experience, and hands-on execution across digital channels
  </strong>
  . This individual will collaborate closely with Product Management, Sales, and Design teams to develop compelling marketing content, optimize campaigns, and ensure consistent messaging across global marketing channels.
 </p>
 <p>
  This position is ideal for a marketing professional interested in becoming a
  <strong>
   subject-matter expert in structural biology, proteomics, drug discovery, and protein sample preparation workflows.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   KEY RESPONSIBILITIES:
  </strong>
 </p>
 <p>
  <strong>
   Marketing Strategy &amp; Product Positioning
  </strong>
 </p>
 <ul>
  <li>
   Develop and execute marketing strategies to support growth of the Protein Crystallization and TFF product lines.
  </li>
  <li>
   Collaborate with Product Managers to define product positioning, messaging, and value propositions for key customer segments.
  </li>
  <li>
   Conduct market and competitive analysis to identify opportunities for new campaigns, content, and market expansion.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Campaign Development &amp; Execution
  </strong>
 </p>
 <ul>
  <li>
   Plan and execute integrated marketing campaigns across digital channels including website, email, social media, webinars, and industry events.
  </li>
  <li>
   Coordinate marketing activities related to product launches, product updates, and new application releases.
  </li>
  <li>
   Support development of demand generation initiatives to strengthen pipeline growth and lead quality.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Content Development &amp; Marketing Assets
  </strong>
 </p>
 <ul>
  <li>
   Develop and review marketing materials including webpages, application notes, brochures, blog posts, technical articles, and email campaigns.
  </li>
  <li>
   Ensure all marketing content maintains high standards of scientific accuracy, clarity, and alignment with brand messaging.
  </li>
  <li>
   Translate complex scientific workflows into clear, compelling marketing narratives.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Digital Marketing &amp; Channel Optimization
  </strong>
 </p>
 <ul>
  <li>
   Audit and optimize marketing channels including website content, SEO performance, social media, and email marketing.
  </li>
  <li>
   Monitor campaign performance metrics and recommend improvements based on data-driven insights.
  </li>
  <li>
   Manage and optimize marketing automation workflows using platforms such as HubSpot.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Cross-Functional Collaboration
  </strong>
 </p>
 <ul>
  <li>
   Conduct regular marketing reviews with Product Managers to identify new marketing opportunities and prioritize updates.
  </li>
  <li>
   Work with Design and Content teams to develop and execute marketing assets.
  </li>
  <li>
   Collaborate with Sales teams to create customer-facing materials and sales enablement resources.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Project &amp; Team Coordination
  </strong>
 </p>
 <ul>
  <li>
   Coordinate and schedule marketing communication team activities to ensure timely execution of campaigns and marketing initiatives.
  </li>
  <li>
   Manage multiple projects and deadlines while maintaining high quality standards.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   REQUIREMENTS:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in
   <strong>
    Marketing, Communications, Business, or a related field
   </strong>
   .
  </li>
  <li>
   <strong>
    3+ years of experience
   </strong>
   in marketing communications, product marketing, or digital marketing.
  </li>
  <li>
   Strong hands-on experience managing
   <strong>
    digital marketing channels
   </strong>
   including websites, email marketing, and social media.
  </li>
  <li>
   Experience working cross-functionally with
   <strong>
    Product Management, Sales, and Design teams
   </strong>
   .
  </li>
  <li>
   Excellent written and verbal English communication skills.
  </li>
  <li>
   Strong analytical, organizational, and project management abilities.
  </li>
  <li>
   Experience using
   <strong>
    marketing automation or CRM platforms such as HubSpot
   </strong>
   .
  </li>
  <li>
   Demonstrated ability to manage multiple projects in a fast-paced environment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHY JOIN US?
  </strong>
 </p>
 <ul>
  <li>
   Work with customers and peers from around the world with opportunities to travel.
  </li>
  <li>
   Expand your professional network with peers, clients, and their connections.
  </li>
  <li>
   A fast growing, stable and profitable company since 2006 with no layoffs.
  </li>
  <li>
   Casual and relaxed atmosphere with activities like indoor games, team building activities, professional development lunches and more.
  </li>
  <li>
   Enjoy numerous employee benefits, including retirement plans and health coverage for the employee and their family.
  </li>
 </ul>
</div>


Assistant Marcom Manager

Standard Chartered Bank

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>49482
</div></div></div></div><div><div><div><div><b>Job Location: </b>Lahore, PAK
</div></div></div></div><div><div><div><div><b>Global Grade: </b>Band 8
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>09/03/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>21/03/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><p>
This role will be responsible for managing the Employee Banking portfolio, including complaint handling and closures, charge reversals, Employee Banking waivers, company code updates, and account tagging. The role will be responsible for responding to client queries in the absence of Relationship Managers, ensuring timely resolution of service issues through coordination with internal teams. The role will be responsible for liaising with customers to understand their queries, explain products and services, and provide prompt, professional responses.</p></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><ul><li>Shadow sales staff in servicing customers and support them in delivering superior service.</li>
<li>Liaise with customers to understand their queries, explain relevant products and services, and maintain clear, professional communication.</li>
<li>Manage and resolve service issues and complaints (e.g. migration to payroll, link account issues, annual fee/locker rent queries) and ensure Day 1 closure of the regional complaint bucket.</li>
<li>Coordinate with various internal teams to ensure timely account activation, application processing, dispatch tracking, and resolution of discrepancies.</li>
<li>Ensure prospects are clearly informed about bank charges, terms and conditions, and that all Customer Due Diligence, Legal, Compliance, and data confidentiality requirements are fully adhered to.</li>
<li>Maintain accuracy and service quality by keeping error rates within defined standards and ensuring adherence to prescribed sales and service processes.</li>
<li>Maintain complete and up-to-date knowledge of assigned products to effectively address customer queries and support frontline sales teams.</li>
</ul></div></div><div><div><div><b>Skills and Experience</b></div>
</div><div><ul><li>Time management</li>
<li>Complaint resolution</li>
<li>MS Office</li>
<li>Excellent communication skills</li>
<li>Customer management</li>
<li>Problem-solving skills</li>
<li>Business development (through calls only)</li>
</ul></div></div><div><div><div><b>Qualifications</b></div>
</div><div><p>
Minimum bachelor&rsquo;s degree in a relevant field</p></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Explore 929+ Customer service manager in Lahore this March. Find roles across top companies and apply now to boost your career.

929 customer service manager jobs In Lahore

Assistant Manager- Contact center Operations

Call Center Manager

Call Center Manager

Team Lead CSR

Client Service Executive - Employee Banking - Lahore

Assistant Marcom Manager

Client Service Executive - Employee Banking - Lahore