business development manager Jobs in Lahore

business development manager

customer support representative Jobs in Lahore

customer support representative

sales executive

call center representative Jobs in Lahore

call center representative

customer sales representative Jobs in Lahore

customer sales representative

customer service manager

Taraki

<div>
 Our client
 
 Navigator HR
 
 is looking
 
 Assistant Manager Customer Success
 
 in
 
 Lahore.
 
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Support day-to-day supervision of the Customer Success team and ensure smooth execution of customer- facing operations.
 </li>
 <li>
 Monitor team accountability, responsiveness, documentation quality, meeting follow-ups, and adherence to service standards.
 </li>
 <li>
 Ensure customer health updates, red flags, internal notes, meeting minutes, and action trackers are maintained accurately and on time.
 </li>
 <li>
 Build and sustain strong customer relationships while proactively identifying service risks, escalation points, and retention concerns.
 </li>
 <li>
 Coach team members on communication standards, professionalism, ownership, and structured customer handling.
 </li>
 <li>
 Support onboarding, probation reviews, performance conversations, and capability development of team members.
 </li>
 <li>
 Coordinate with internal stakeholders to align on commitments, priorities, and issue resolution for assigned customers.
 </li>
 <li>
 Recommend and implement process improvements that strengthen reporting discipline, service consistency, and operational efficiency.
 </li>
 <li>
 Selection Criteria / Required Competencies
 </li>
 <li>
 Proven ability to manage teams, enforce accountability, and create a disciplined yet supportive working environment.
 </li>
 <li>
 Strong customer relationship management skills with the ability to handle critical conversations and service- sensitive situations professionally.
 </li>
 <li>
 Excellent verbal and written communication skills, including the ability to draft clear updates, meeting minutes, and performance feedback.
 </li>
 <li>
 Sound judgment, emotional intelligence, and maturity in balancing people management with organizational requirements.
 </li>
 <li>
 Strong problem-solving and escalation-handling capability with a proactive and solution-oriented approach.
 </li>
 <li>
 High ownership, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
 </li>
 <li>
 Comfort with performance tracking, reporting, process monitoring, and structured follow-through on action items.
 </li>
 <li>
 Digital literacy and working proficiency in tools such as Zoom, Microsoft Teams, Outlook, and other collaboration platforms.
 </li>
 <li>
 Strong follow-up and follow-through skills to ensure timely execution, coordination, and closure of tasks.
 
 </li>
 </ul>
</div>

Assistant Manager Customer Success - Navigator HR

Agay Barho!

<div>
 Our client Zaz Logistics is looking for a Call Center Supervisor - Customer Service Leadership in Lahore
 
 
 Zaz Logistics is seeking a dedicated Call Center Agent to serve as the primary liaison between the company and its current as well as potential customers. This role requires effective handling of a wide range of customer inquiries, complaints, and issues with a strong focus on customer satisfaction. The ideal candidate embraces ownership in resolving problems, demonstrates excellent communication skills, and actively engages customers to foster positive experiences. Managing a team of 10 agents, the Call Center Agent will lead efforts to maintain high service standards and meet key performance targets.
 
 
 The successful candidate will perform a variety of tasks including handling large volumes of outbound calls, following structured communication scripts, identifying customer needs, and providing timely resolutions or alternatives. Additionally, the ability to spot opportunities for upselling products and building strong, sustainable relationships is critical. This role demands a proactive approach to customer support, attention to detail in documentation, and consistent achievement of both individual and team goals within a dynamic work environment.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Manage and execute a high volume of outbound calls efficiently while adhering to call center protocols.
 </li>
 <li>
 Follow established communication scripts closely when addressing various customer topics to maintain consistency.
 </li>
 <li>
 Identify and assess customer needs, clarify any uncertainties, research issues thoroughly, and deliver effective solutions or alternatives.
 </li>
 <li>
 Recognize and act on opportunities to upsell products or services to existing customers during interactions.
 </li>
 <li>
 Build and maintain sustainable relationships with customers by providing exceptional service and going beyond standard expectations.
 </li>
 <li>
 Accurately record all customer interactions and relevant information in the call center database in a clear and organized manner.
 </li>
 <li>
 Collaborate with and manage a team of 10 call center agents, providing guidance and support to meet collective and individual performance targets.
 </li>
 <li>
 Set priorities, manage time effectively, and multitask to balance customer needs with call center demands.
 </li>
 <li>
 Continuously monitor personal and team performance against qualitative and quantitative goals to ensure service quality and efficiency.
 </li>
 <li>
 Adapt communication style to suit different customer personality types and situations, maintaining a customer-focused approach.
 </li>
 <li>
 Promote a positive work environment that encourages team collaboration, motivation, and professional development.
 </li>
 </ul>
</div>

Call Center Supervisor - Customer Service Leadership - TJ / 1849638

Ravi Digital Print

Ravi Digital Print (RDP) is a full-service advertising and retail execution company serving top FMCG, telecom, and banking brands across Pakistan &mdash; including Coca-Cola, Nestl&eacute;, Pepsi, P&amp;G, Telenor, Zong, and Allied Bank. We specialize in signage, POSM, 3D fabrication, large-format printing, and LED solutions, operating from our Lahore HQ with presence in Islamabad and Karachi.We are looking for an experienced Client Service Manager to join our growing team. In this role, you will serve as the primary liaison between our key brand clients and RDP's internal production and operations teams. You will be responsible for managing client relationships, driving account growth, and ensuring flawless end-to-end execution of POSM, BTL, and trade marketing projects. This position reports directly to the Director.Key Responsibilities:<ul><li>Manage and nurture long-term relationships with clients across FMCG, telecom, and banking sectors</li><li>Own end-to-end execution of POSM, BTL, and trade marketing projects from briefing to delivery</li><li>Coordinate with internal production teams and external vendors to ensure quality and on-time delivery</li><li>Prepare client proposals, quotations, status reports, and presentations</li><li>Track project timelines and budgets, flagging risks proactively</li><li>Identify and develop new business opportunities within existing accounts</li><li>Represent RDP professionally in all client interactions and meetings</li></ul>Requirements:<ul><li>Minimum 2 years of experience in client servicing, account management, or trade marketing</li><li>Proven hands-on experience with POSM, BTL, and trade executions &mdash; agency or brand side preferred</li><li>Strong client relationship and communication skills in English and Urdu</li><li>Proficient in MS Excel, PowerPoint, and reporting tools</li><li>Bachelor's degree in Marketing, Business Administration, or a related field</li><li>Based in Lahore or willing to relocate</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

Client Service Manager

Union Developers (Pvt.) Ltd

Job Title: Call Center Lead &ndash; Union DevelopersLocation: [Insert Location] Company: Union DevelopersJob Type: Full-TimeAbout Us: Union Developers is a fast-growing real estate development company delivering high-quality residential and commercial projects. We are seeking an experienced and motivated Call Center Lead to manage and elevate our customer engagement operations.Key Responsibilities:<ul><li>Lead and supervise the call center team to ensure high performance and productivity</li><li>Monitor inbound and outbound calls, ensuring excellent customer service standards</li><li>Develop scripts, workflows, and call handling strategies</li><li>Train, coach, and evaluate call center agents</li><li>Track KPIs such as conversion rates, call quality, and response times</li><li>Coordinate with sales and marketing teams to improve lead generation and conversion</li><li>Handle escalated customer inquiries and resolve issues efficiently</li><li>Prepare performance reports and recommend improvements</li></ul>Requirements:<ul><li>5&ndash;10 years of experience in call center operations (required)</li><li>Experience with a renowned call center (e.g., Ibex) is highly preferred</li><li>Proven experience in a leadership or supervisory role</li><li>Strong communication and interpersonal skills</li><li>Ability to manage, motivate, and develop teams</li><li>Experience with CRM systems and call center software</li><li>Analytical mindset with problem-solving abilities</li><li>Experience in real estate or sales-driven environments is a plus</li><li>Bachelor&rsquo;s degree (preferred)</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Career growth opportunities</li><li>Professional and collaborative work environment</li></ul>Work Location: In person

Call Center Lead

Vivo mobile Company

Description: Vivo Pakistan is seeking a dedicated and enthusiastic Cloud Calling Consultant to join the Customer Services Department at the Lahore Service Center on Raiwind Road. This role focuses on delivering exceptional customer service through effective handling of user telephone inquiries, feedback, and complaints. The ideal candidate will possess a bachelor's degree and demonstrate knowledge or interest in electronics, alongside skills in cloud telephony platforms, contact center solutions, and customer experience design. This position requires strong communication skills, patience, and a commitment to maintaining high customer satisfaction. The consultant will work closely with the call center team and management to ensure smooth operations and successful resolution of user concerns. The Cloud Calling Consultant handles the front line of user interactions by answering calls promptly and professionally, following up on complaints, and coordinating with service and call center teams. This role is essential in maintaining service quality standards, including the 6S standardization within the service center. The consultant will diligently report issues, track progress, and prepare regular reports to support continuous improvement. This position does not require managing a team but involves close collaboration with various stakeholders to enhance the overall customer service experience at Vivo Pakistan.Responsibilities 1. Answer all users telephone inquiries and feed backs with enthusiasm and patience and provide professional answers to users to maximize customer satisfaction. 2. Report complaints and problems to manager service center according to the process, and follow up the progress until they are solved. 3. Make follow-up calls to users and record the results faithfully. 4. Timely convey the problems found during the follow-up calls to relevant persons, and track the results. 5. Timely convey the users telephone consultation to the relevant persons of the customer service center. 6. Warmly greet users who came to the customer service center, receive &amp; record their mobiles in CRM following 6s standardization. 7. When picking up the phone, the ringing sound shall not exceed three times. 8. Co-ordinate with Call Center team related to user complains and feedbacks. 9. Successful execution of activities assigned by Manager. 10. Share the daily and weekly report as per requirements. 11. Maintain the 6S standardization in respected Service Center where he/she is deputed. 12. Complete other tasks assigned by the director and the Management Center.Requirements: -Bachelors in any of the following discipline (Marketing, Services, HR, Management). -City native, Fresh or experienced.Location: Lahore Service Center Raiwind RdJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Cloud Calling Consultant

H Pharmacy Private Limited

Job description:Job Title: Branch ManagerCompany: H Pharmacy.Position Summary:The Branch Manager is responsible for overseeing the daily operations of H Pharmacy, ensuring exceptional customer service, regulatory compliance, financial performance, and effective team leadership. This role ensures the branch operates efficiently, meets sales targets, and maintains the highest standards of pharmaceutical care and retail excellence.Key Responsibilities:1. Operational Management<ul><li>Oversee day-to-day pharmacy and retail operations.</li><li>Ensure accurate dispensing of medications in compliance with healthcare regulations.</li><li>Maintain optimal inventory levels and prevent stock shortages or expiries.</li><li>Monitor store cleanliness, organization, and professional presentation.</li></ul>2. Team Leadership &amp; Staff Management<ul><li>Recruit, train, supervise, and evaluate pharmacy and support staff.</li><li>Create staff schedules to ensure adequate coverage.</li><li>Foster a positive, performance-driven work environment.</li><li>Conduct regular team meetings and performance reviews.</li></ul>3. Sales &amp; Financial Performance<ul><li>Develop and implement strategies to achieve sales targets.</li><li>Monitor branch revenue, expenses, and profitability.</li><li>Analyze sales reports and identify growth opportunities.</li><li>Control operational costs and minimize waste or loss.</li></ul>4. Customer Service &amp; Community Engagement<ul><li>Ensure excellent customer service and patient care.</li><li>Resolve customer complaints professionally and promptly.</li><li>Build strong relationships with customers, healthcare providers, and the local community.</li><li>Promote pharmacy services and health awareness initiatives.</li></ul>5. Compliance &amp; Risk Management<ul><li>Ensure compliance with pharmacy regulations, health authority guidelines, and company policies.</li><li>Maintain accurate records and documentation.</li><li>Implement health, safety, and security procedures.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelors Degree</li><li>Minimmum 4 years of experience.</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Branch Manager - Pharmaceutical

Human Capital HR Solutions

Retail Manager &ndash; LahoreIndustry: Frozen Food IndustryCompany: Leading Food Industry Organization (Client of Human Capital)We are hiring an experienced Retail Manager for a well-reputed company in the food industry. This role is ideal for professionals with strong expertise in retail operations, sales growth, customer service, and team leadership.Key Responsibilities:Manage overall retail operations across outlets/branchesDrive sales growth, profitability, and customer satisfactionEnsure stock management, merchandising, and product availabilityLead, train, and motivate store teams to achieve KPIsMonitor SOP compliance and service standardsAnalyze market trends and competitor performanceCoordinate with supply chain, marketing, and management teamsIdentify new opportunities for retail growthRequirements:Minimum Bachelor&rsquo;s degree5+ years of retail management experience in Frozen Food IndustryStrong leadership and operational management skillsExcellent communication and team management abilitiesLahore based or willing to relocateApply NowSend your CV at careers1.hc@gmail.com#RetailManager #LahoreJobs #FMCGJobs #RetailJobs #HumanCapital #HiringNow #PakistanJobs #KandNs #ZenithFoods #DawnFoods #MenuFoods #Sabroso #MonSalwa #FoodIndustryJobs #CareerOpportunityJob Type: Full-timeWork Location: In person

Retail Manager – Lahore

Explore 626+ Customer service manager in Lahore this May. Find roles across top companies and apply now to boost your career.