customer support representative Jobs in Lahore

customer support representative

call center representative Jobs in Lahore

call center representative

customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

customer services specialist Jobs in Lahore

customer services specialist

customer service manager

ZH CUISINES (PRIVATE) LIMITED

Job description:Job Position: Customer Success ManagerDepartment: OperationsLocation: SALT PakistanEmployment Type: Full-TimeJob SummarySALT Pakistan is looking for a proactive and customer-focused Customer Success Manager to ensure exceptional customer experiences across all service channels. The ideal candidate will be responsible for handling customer complaints and feedback, managing relationships with delivery platforms such as Blink and Foodpanda, and coordinating events and catering inquiries.This position is suitable for Fresh Graduates with strong communication skills, while candidates with 1&ndash;2 years of relevant experience will be preferred.Key Responsibilities<ul><li>Handle customer complaints, concerns, and feedback professionally and ensure timely resolution.</li><li>Monitor customer satisfaction and maintain a high standard of guest experience.</li><li>Manage and respond to customer reviews received through social media, delivery platforms, and other channels.</li><li>Coordinate with restaurant operations teams to resolve customer issues effectively.</li><li>Manage relationships and daily coordination with delivery partners including Blink and Foodpanda.</li><li>Monitor delivery platform performance, customer ratings, and service quality.</li><li>Handle event and catering inquiries from initial contact to successful execution.</li><li>Coordinate with operations and kitchen teams for catering orders and special events.</li><li>Maintain records of customer complaints, resolutions, and service performance.</li><li>Prepare regular reports on customer feedback, complaints, and improvement opportunities.</li><li>Identify trends and recommend solutions to improve customer experience.</li><li>Support marketing and operational teams during promotional campaigns and events.</li></ul>Requirements<ul><li>Bachelor's degree in Business Administration, Marketing, Hospitality Management, or a related field.</li><li>Fresh Graduates are encouraged to apply.</li><li>1&ndash;2 years of experience in customer service, hospitality, restaurant operations, or customer relations will be preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to manage multiple tasks and work in a fast-paced environment.</li><li>Proficiency in Microsoft Office and Google Workspace.</li></ul>Skills Required<ul><li>Customer Service</li><li>Complaint Handling &amp; Resolution</li><li>Communication Skills</li><li>Relationship Management</li><li>Event Coordination</li><li>Catering Management</li><li>Foodpanda &amp; Blink Coordination</li><li>Problem Solving</li><li>Reporting &amp; Documentation</li><li>Time Management</li><li>Team Collaboration</li></ul>Work Location: In personPay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Success Specialist

Mano Animation Studios

Location: Lahore Job Type: Full-timeJob SummaryWe are seeking a motivated and experienced Business Manager / Assistant Business Manager &ndash; Indenting to join our team in Lahore. The ideal candidate will have a strong background in the pharmaceutical industry and will be responsible for supplier sourcing, market research, business development, and managing key business relationships.Key Responsibilities<ul><li>Lead supplier identification, evaluation, and sourcing initiatives.</li><li>Conduct market research to identify new products, industry trends, and business opportunities.</li><li>Drive business development and expand the company's indenting portfolio.</li><li>Build and maintain strong relationships with suppliers, customers, and internal stakeholders.</li><li>Prepare reports, presentations, and business analyses using MS Office.</li><li>Develop and present Monthly Business Reviews (Supplier-wise, Product-wise, and Customer-wise).</li><li>Assist in preparing the Annual Indenting Budget under the guidance of the Business Manager and COO.</li><li>Coordinate with cross-functional teams to ensure smooth execution of business operations.</li></ul>Requirements<ul><li>Bachelor's degree in Chemistry or Commerce/Business Administration.</li><li>Minimum 5 years of experience in the pharmaceutical industry, preferably in indenting, sourcing, or business development.</li><li>Excellent communication, negotiation, and relationship management skills.</li><li>Strong analytical and reporting abilities.</li><li>Proficient in Microsoft Office applications, particularly Excel and PowerPoint.</li><li>Proactive, professional, and results-oriented approach.</li><li>Preferred age: 25&ndash;35 years (flexible for the right candidate).</li></ul>What We Offer<ul><li>Competitive salary package based on qualifications and experience.</li><li>Opportunity to work with a professional and growth-oriented team.</li><li>Career development and learning opportunities.</li><li>Supportive and collaborative work environment.</li></ul>How to ApplyInterested candidates are encouraged to apply through Indeed or email their updated CV to careers@imrooz.com.Please mention &quot;Business Manager / Assistant Business Manager &ndash; Indenting&quot; in the subject line of your email.Experience:<ul><li>Pharmaceutical Industry: 5 years (Required)</li></ul>Work Location: In person

Assistant Business Manager - Indenting

MMH international

Inbound &amp; Cross-Sell Sales Specialist (U.S. Telecom Campaign) We are hiring confident, energetic **Inbound Sales Specialists** to join our U.S. Telecom campaign. You will take inbound calls from interested customers, pitch complementary services, cross-sell additional products, and close sales while delivering an exceptional customer experience.What You&rsquo;ll Do:Answer inbound calls from U.S. customers and assess their telecom needs.Recommend optimal TV/Internet plans and effectively cross sell additional products and service upgrades. Achieve and exceed weekly and monthly sales targets. Maintain call logs and follow up with leads using our CRM system. Collaborate with your team to drive sales performance.What We&rsquo;re Looking For:1+ years of experience in Inbound Sales or U.S. Cable/Internet campaigns. Proven ability to cross-sell and maximize order value. Excellent English communication and a confident phone presence. Basic familiarity with CRM tools and call center software. Must be available for permanent night shifts(8:00 PM &ndash; 5:00 AM).What We Offer:Uncapped Commission: Earn up to ₨ 250,000+per month.Weekly and monthly performance bonuses. Transport facility for employees.Rapid career growth to Team Lead and Quality Assurance roles.Pay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Customer Service Professional

Avari Boutique Gujranwala

We are looking for a professional, well-groomed, and customer-focused Guest Service Agent to join our hospitality team. The ideal candidate will be responsible for delivering exceptional guest service, managing front office operations, handling guest check-in/check-out procedures, and ensuring a memorable guest experience while following hotel policies and SOPs.Key Responsibilities<ul><li>Welcome guests warmly, perform check-in/check-out procedures, assign rooms, and issue room keys.</li><li>Handle hotel reservations, modifications, and cancellations via telephone and other communication channels.</li><li>Process guest payments, maintain accurate billing records, and settle guest accounts through the Property Management System (PMS).</li><li>Respond promptly to guest inquiries, requests, and complaints, ensuring timely resolution and complete guest satisfaction.</li><li>Coordinate with Housekeeping, Bell Desk, Reservations, and other departments to meet guest requirements.</li><li>Provide information about hotel facilities, local attractions, transportation, restaurants, and entertainment options.</li><li>Arrange delivery of guest mail, packages, faxes, and in-room dining requests.</li><li>Maintain cash float, post guest charges accurately, and perform daily cashiering duties.</li><li>Prepare housekeeping discrepancy reports and fruit basket/replenishment reports on each shift.</li><li>Ensure all registration cards, vouchers, and guest documentation are properly filed.</li><li>Follow departmental SOPs and assist with switchboard and reservation calls whenever required.</li><li>Promote hotel services, room upgrades, and packages using effective upselling techniques.</li><li>Stay updated on daily occupancy, room availability, BAR rates, promotions, events, and hotel packages.</li><li>Resolve finance-related discrepancies promptly in coordination with relevant departments.</li><li>Collect guest feedback and report concerns to the Duty Manager or Front Office Manager.</li><li>Assist with translation of guest information, menus, and hotel materials when required.</li><li>Perform additional duties assigned by the Duty Manager or Front Office Management.</li></ul>Qualifications<ul><li>Bachelor's degree or Graduation preferred.</li><li>Diploma in Hospitality or Hotel Management will be an advantage.</li></ul>Experience<ul><li>Minimum 1 year of experience in a similar Front Office role.</li><li>3 years of hospitality industry experience will be preferred.</li></ul>Required Skills<ul><li>Excellent communication and interpersonal skills.</li><li>Strong customer service and problem-solving abilities.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Basic knowledge of Hotel Property Management Systems (PMS).</li><li>Cash handling and record-keeping skills.</li><li>Professional appearance and positive attitude.</li><li>Team player with strong organizational skills.</li></ul>Language Requirements<ul><li>Excellent spoken and written English is mandatory.</li><li>Additional languages will be considered an advantage.</li></ul>Work Location: In person

Guest Service Agent-Avari Xpress Gulberg

Shafaq n Kami Salon

We are currently seeking a female Calling Agent (CSR) to join our team. As a CSR, you will be the face of our company, responsible for providing exceptional service to our customers and ensuring their satisfaction.Key Responsibilities:<ul><li>Handle inbound and outbound calls professionally, addressing customer inquiries, resolving issues, and providing tailored solutions.</li><li>Collaborate with team members and supervisors to troubleshoot issues and enhance service delivery.</li><li>Assist in upselling and cross-selling products and services, ensuring a seamless customer experience.</li><li>Maintain accurate records of customer interactions and follow-up as required</li></ul>Requirements:<ul><li>Minimum Bachelor&rsquo;s degree.</li><li>At least 2 years of experience in a call center or tel-sales role (preferred).</li><li>Excellent communication skills in English (both written and spoken).</li><li>Ability to manage challenging situations with a positive, solution-oriented approach.</li><li>Proficient in basic computer skills (MS Office, CRM tools).</li><li>Strong multitasking abilities and time management in a fast-paced environment.</li></ul>We offer a competitive salary, commission structure, and a supportive work environment that encourages personal and professional growth.If you are passionate about customer service and sales, we invite you to apply and become part of our dynamic team.To apply, please send us your CV.Best Regards,HR Manager Shafaq n KamiJob Type: Full-timePay: Rs25,000.00 - Rs45,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Tele Sales: 2 years (Required)</li></ul>Work Location: In person

Female Calling Agent CSR

Tibbi Pvt LTD

Aesthetics Lab is one of Pakistan's leading aesthetic and skincare organizations, committed to providing premium aesthetic treatments and high-quality skincare products. We are looking for a dynamic and results-driven Sales Manager to lead our sales operations, drive revenue growth, and build strong customer relationships.Key Responsibilities<ul><li>Develop and implement effective sales strategies to achieve monthly and annual revenue targets.</li><li>Lead, mentor, and motivate the sales team to maximize performance and productivity.</li><li>Identify new business opportunities and expand the company's customer base.</li><li>Monitor sales performance, prepare reports, and present actionable insights to management.</li><li>Build and maintain strong relationships with key clients, distributors, and business partners.</li><li>Collaborate with the Marketing team to execute sales campaigns and promotional activities.</li><li>Conduct market research to identify industry trends, competitor activities, and customer needs.</li><li>Ensure high levels of customer satisfaction through excellent service and after-sales support.</li><li>Forecast sales, manage budgets, and ensure efficient use of resources.</li><li>Develop and implement sales KPIs and performance improvement plans.</li></ul>Requirements<ul><li>Bachelor's degree in Business Administration, Marketing, or a related field (MBA preferred).</li><li>5&ndash;7 years of proven experience in sales, with at least 2 years in a managerial role.</li><li>Experience in healthcare, aesthetics, cosmetics, skincare, pharmaceuticals, or retail sales will be preferred.</li><li>Strong leadership, negotiation, and team management skills.</li><li>Excellent communication, presentation, and interpersonal abilities.</li><li>Proficiency in Microsoft Office, CRM software, and sales reporting tools.</li><li>Ability to analyze sales data and make strategic business decisions.</li><li>Results-oriented with excellent problem-solving and decision-making skills.</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Professional growth and career development opportunities</li><li>Collaborative and innovative work environment</li><li>Employee discounts on company services and products</li></ul>Application Question(s):<ul><li>How many years do you have Experience in Sales Manager?</li><li>Does Garden town Suitable to you. </li><li>What's your Last/Current Salary. </li><li>What's your Expected Salary. </li></ul>Work Location: In person

Sales Manager

Spell Engineering

We are seeking a professional and customer-focused Customer Service Representative to support customers using our Online Travel Agency platform. The CSR will assist customers with flight and hotel searches, reservations, payments, ticket confirmations, booking changes, cancellations, refunds, and other travel-related inquiries.The ideal candidate should have excellent communication skills, basic knowledge of airline reservations and ticketing, and the ability to resolve customer concerns professionally through phone, email, live chat, and WhatsApp.Key Responsibilities Customer Support<ul><li>Respond promptly to customer inquiries through phone calls, email, live chat, and WhatsApp.</li><li>Guide customers through the online booking and payment process.</li><li>Provide accurate information about flights, hotels, fares, baggage allowances, travel dates, and booking conditions.</li><li>Assist customers who experience booking, payment, confirmation, or website-related issues.</li><li>Maintain a professional and helpful attitude during every customer interaction.</li></ul>Reservations and Ticketing<ul><li>Assist customers with domestic and international flight and hotel reservations.</li><li>Verify passenger names, travel dates, routes, contact details, and payment information before confirming a booking.</li><li>Provide booking references, e-tickets, invoices, and travel itineraries.</li><li>Explain fare rules, baggage policies, ticketing deadlines, cancellation terms, and applicable penalties.</li><li>Coordinate with the ticketing or operations team when manual action is required.</li><li>Follow up on incomplete, failed, or pending bookings.</li></ul>Changes, Cancellations and Refunds<ul><li>Assist customers with date changes, rebooking, cancellations, voids, and refund requests.</li><li>Explain applicable airline or supplier fees before processing a request.</li><li>Coordinate with airlines, hotels, consolidators, and suppliers to resolve booking issues.</li><li>Track refund cases and provide customers with regular status updates.</li><li>Escalate complicated or urgent cases to the Operations Manager.</li></ul>Schedule Changes and Disruptions<ul><li>Inform customers about flight schedule changes, cancellations, delays, and other travel disruptions.</li><li>Help customers understand available rebooking or refund options.</li><li>Handle urgent travel cases calmly and provide practical solutions.</li><li>Maintain proper records of all communication and actions taken.</li></ul>Sales and Additional Services<ul><li>Recommend suitable flights, hotels, car rentals, travel insurance, airport transfers, and holiday packages.</li><li>Inform customers about relevant promotions and special offers.</li><li>Encourage customers to complete pending bookings.</li><li>Support the company in achieving booking-conversion and customer-retention targets.</li></ul>Records and Compliance<ul><li>Record customer conversations, booking details, payments, complaints, and follow-up activities accurately.</li><li>Follow company procedures, fare rules, supplier policies, and data-protection requirements.</li><li>Protect customer, passenger, and payment information.</li><li>Report suspicious transactions, duplicate bookings, or possible fraud.</li><li>Keep customer cases updated in the CRM or support system.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent education preferred.</li><li>Previous customer-service experience, preferably with an OTA, travel agency, airline, or call center.</li><li>Strong spoken and written English.</li><li>Excellent communication, listening, and problem-solving skills.</li><li>Basic knowledge of airline reservations, ticketing, airport codes, and fare rules.</li><li>Good computer skills, including email, online booking systems, CRM software, and Microsoft Office.</li><li>Ability to manage multiple customer cases and work accurately under pressure.</li><li>Willingness to work evening, night, weekend, and holiday shifts when required.</li></ul>Preferred Skills<ul><li>Experience with Duffel, Amadeus, Sabre, Travelport, or another reservation system.</li><li>Knowledge of domestic and international flight routes.</li><li>Experience handling ticket changes, cancellations, exchanges, and refunds.</li><li>Understanding of online payments, failed transactions, and chargebacks.</li><li>Experience selling flights, hotels, travel insurance, or holiday packages.</li><li>Fluency in Urdu and English; additional languages are an advantage.</li></ul>Key Performance Indicators<ul><li>Customer response time</li><li>Customer satisfaction rate</li><li>Case-resolution time</li><li>Booking accuracy</li><li>Booking-conversion rate</li><li>Number of successfully resolved cases</li><li>Complaint and escalation rate</li><li>Compliance with company and supplier procedures</li></ul>Employment DetailsEmployment Type: Full-Time Department: Customer Support / Operations Work Location: Lahore, Pakistan Reporting To: Operations Manager Work Schedule: Night ShiftWork Location: In person

Customer Service Representative (CSR) – Travel Agency

Explore 169+ Customer service manager in Lahore this August. Find roles across top companies and apply now to boost your career.