customer support representative Jobs in Lahore

customer support representative

call center representative Jobs in Lahore

call center representative

customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

operations manager

customer service manager

Shafaq n Kami Salon

We are currently seeking a female Calling Agent (CSR) to join our team. As a CSR, you will be the face of our company, responsible for providing exceptional service to our customers and ensuring their satisfaction.Key Responsibilities:<ul><li>Handle inbound and outbound calls professionally, addressing customer inquiries, resolving issues, and providing tailored solutions.</li><li>Collaborate with team members and supervisors to troubleshoot issues and enhance service delivery.</li><li>Assist in upselling and cross-selling products and services, ensuring a seamless customer experience.</li><li>Maintain accurate records of customer interactions and follow-up as required</li></ul>Requirements:<ul><li>Minimum Bachelor&rsquo;s degree.</li><li>At least 2 years of experience in a call center or tel-sales role (preferred).</li><li>Excellent communication skills in English (both written and spoken).</li><li>Ability to manage challenging situations with a positive, solution-oriented approach.</li><li>Proficient in basic computer skills (MS Office, CRM tools).</li><li>Strong multitasking abilities and time management in a fast-paced environment.</li></ul>We offer a competitive salary, commission structure, and a supportive work environment that encourages personal and professional growth.If you are passionate about customer service and sales, we invite you to apply and become part of our dynamic team.To apply, please send us your CV.Best Regards,HR Manager Shafaq n KamiJob Type: Full-timePay: Rs25,000.00 - Rs45,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Tele Sales: 2 years (Required)</li></ul>Work Location: In person

Female Calling Agent CSR

Spell Engineering

We are seeking a professional and customer-focused Customer Service Representative to support customers using our Online Travel Agency platform. The CSR will assist customers with flight and hotel searches, reservations, payments, ticket confirmations, booking changes, cancellations, refunds, and other travel-related inquiries.The ideal candidate should have excellent communication skills, basic knowledge of airline reservations and ticketing, and the ability to resolve customer concerns professionally through phone, email, live chat, and WhatsApp.Key Responsibilities Customer Support<ul><li>Respond promptly to customer inquiries through phone calls, email, live chat, and WhatsApp.</li><li>Guide customers through the online booking and payment process.</li><li>Provide accurate information about flights, hotels, fares, baggage allowances, travel dates, and booking conditions.</li><li>Assist customers who experience booking, payment, confirmation, or website-related issues.</li><li>Maintain a professional and helpful attitude during every customer interaction.</li></ul>Reservations and Ticketing<ul><li>Assist customers with domestic and international flight and hotel reservations.</li><li>Verify passenger names, travel dates, routes, contact details, and payment information before confirming a booking.</li><li>Provide booking references, e-tickets, invoices, and travel itineraries.</li><li>Explain fare rules, baggage policies, ticketing deadlines, cancellation terms, and applicable penalties.</li><li>Coordinate with the ticketing or operations team when manual action is required.</li><li>Follow up on incomplete, failed, or pending bookings.</li></ul>Changes, Cancellations and Refunds<ul><li>Assist customers with date changes, rebooking, cancellations, voids, and refund requests.</li><li>Explain applicable airline or supplier fees before processing a request.</li><li>Coordinate with airlines, hotels, consolidators, and suppliers to resolve booking issues.</li><li>Track refund cases and provide customers with regular status updates.</li><li>Escalate complicated or urgent cases to the Operations Manager.</li></ul>Schedule Changes and Disruptions<ul><li>Inform customers about flight schedule changes, cancellations, delays, and other travel disruptions.</li><li>Help customers understand available rebooking or refund options.</li><li>Handle urgent travel cases calmly and provide practical solutions.</li><li>Maintain proper records of all communication and actions taken.</li></ul>Sales and Additional Services<ul><li>Recommend suitable flights, hotels, car rentals, travel insurance, airport transfers, and holiday packages.</li><li>Inform customers about relevant promotions and special offers.</li><li>Encourage customers to complete pending bookings.</li><li>Support the company in achieving booking-conversion and customer-retention targets.</li></ul>Records and Compliance<ul><li>Record customer conversations, booking details, payments, complaints, and follow-up activities accurately.</li><li>Follow company procedures, fare rules, supplier policies, and data-protection requirements.</li><li>Protect customer, passenger, and payment information.</li><li>Report suspicious transactions, duplicate bookings, or possible fraud.</li><li>Keep customer cases updated in the CRM or support system.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent education preferred.</li><li>Previous customer-service experience, preferably with an OTA, travel agency, airline, or call center.</li><li>Strong spoken and written English.</li><li>Excellent communication, listening, and problem-solving skills.</li><li>Basic knowledge of airline reservations, ticketing, airport codes, and fare rules.</li><li>Good computer skills, including email, online booking systems, CRM software, and Microsoft Office.</li><li>Ability to manage multiple customer cases and work accurately under pressure.</li><li>Willingness to work evening, night, weekend, and holiday shifts when required.</li></ul>Preferred Skills<ul><li>Experience with Duffel, Amadeus, Sabre, Travelport, or another reservation system.</li><li>Knowledge of domestic and international flight routes.</li><li>Experience handling ticket changes, cancellations, exchanges, and refunds.</li><li>Understanding of online payments, failed transactions, and chargebacks.</li><li>Experience selling flights, hotels, travel insurance, or holiday packages.</li><li>Fluency in Urdu and English; additional languages are an advantage.</li></ul>Key Performance Indicators<ul><li>Customer response time</li><li>Customer satisfaction rate</li><li>Case-resolution time</li><li>Booking accuracy</li><li>Booking-conversion rate</li><li>Number of successfully resolved cases</li><li>Complaint and escalation rate</li><li>Compliance with company and supplier procedures</li></ul>Employment DetailsEmployment Type: Full-Time Department: Customer Support / Operations Work Location: Lahore, Pakistan Reporting To: Operations Manager Work Schedule: Night ShiftWork Location: In person

Customer Service Representative (CSR) – Travel Agency

HR Ways

Client company introduction: ﻿The Company is a UK-based real estate developer creating lifestyle-led living spaces with an international team and global best practices.Job Description:We are looking for a customer-focused Tenant / Community Executive to ensure an exceptional living experience for residents. The ideal candidate will act as the primary liaison between tenants, building management, and service providers, ensuring effective communication, prompt issue resolution, and a strong sense of community. This role is key to maintaining the high service standards and resident satisfaction that define The Company.Key Responsibilities<ul><li>Serve as the primary point of contact for residents, promptly addressing inquiries and resolving concerns.</li><li>Coordinate communication between residents, property management, maintenance teams, and service providers.</li><li>Manage tenant onboarding, move-in/move-out processes, and resident records.</li><li>Monitor and follow up on maintenance requests to ensure timely resolution.</li><li>Organize community events and resident engagement activities.</li><li>Conduct routine inspections of common areas and report operational issues.</li><li>Maintain accurate records of resident requests, complaints, and community activities.</li><li>Support the General Manager with day-to-day community operations and administrative tasks.</li><li>Ensure compliance with community policies, safety standards, and company procedures.</li><li>Prepare periodic reports on resident feedback and service performance.</li></ul>Requirements<ul><li>Bachelor's degree in Hospitality, Business Administration, Real Estate, or a related field.</li><li>Excellent communication, interpersonal, and customer service skills.</li><li>Strong problem-solving, organizational, and multitasking abilities.</li><li>Proficiency in Microsoft Office and property management or CRM software.</li><li>Ability to handle resident concerns professionally while maintaining confidentiality.</li></ul>Experience: 3&ndash;5 years of experience in property management, hospitality, customer service, or community management.Preferred/Good to Have<ul><li>Experience in luxury residential or premium hospitality environments.</li><li>Experience organizing community events and resident engagement initiatives.</li><li>Familiarity with property management systems and customer relationship management tools.</li><li>Fluency in English and Urdu; additional languages are an advantage.</li><li>Professional certifications in Hospitality, Customer Service, or Property Management are a plus.</li></ul>Other Details:﻿Experience: 3-5 yearsWork Timings: 9:00 am to 6:00 pmWork Days: Monday- SaturdayWork Mode: ﻿OnsiteLocation: LahoreBenefits:<ul><li>Medical Insurance</li><li>Paid Leaves</li></ul>Work Location: In person

Tenant Executive

Vital TechVision

Vital Group of companies based near Cavalry Ground, Lahore cantt is looking for candidate who is located near to Lahore Cantt, DHA, Ghazi Road, Mughalpura, Nishat Colony, Walton, Harbanspura, Ring Road, Gulberg, Garden Town, Model Town, Sadar Cantt will be the preferred.A well-known company is looking for Male staff:Responsibilities:&middot; Ability to work independently plan to manage &amp; execute.&middot; Assist Operations Manager in supervising daily operations of organization.&middot; Develop productive, profitable and achievement oriented working environment for employees.&middot; Supervise operations team to ensure operational excellence and excellent customer services.&middot; Educate operations team on best practices, company policies and service excellence standards.&middot; Develop and maintain operational guidelines for staffs.&middot; Assist in interviewing, recruiting, training, performance evaluation, and promotion termination activities.&middot; Determine staffing requirements, work assignment and schedules for new projects.&middot; Perform routine maintenance and repair works for equipment.&middot; Strong Grip on Contact writing and Typing Speed.&middot; Evaluate current operational strategies and recommend improvements.&middot; Generate operational reports for management as needed.&middot; Should be known about BOQ, Quotations etc.Skills Required:&middot; Team leading skill&middot; Problem solving attitude&middot; Computer/English literate&middot; Report writing &amp; Draft Excellent Writing Quick Learner&middot; Energetic and could perform well under pressure&middot; Wide Vision and ambitious to lead the department and challenge facing personality&middot; Strong Communication skill and Flexibility&middot; Multitask oriented experts (Multitasking Personality)Qualification: BachelorJob Types: Full-time, ContractWork Location: In person

Team Coordinator (Female)

ORBIN

ORBIN is looking for a motivated and enthusiastic Trainee Key Account Manager (Sales Executive) to join our team. This internship is an excellent opportunity for fresh graduates who want to build a career in sales, client relationship management, and business development.ResponsibilitiesBuild and maintain strong relationships with clients. Assist in managing key customer accounts. Identify new business opportunities and generate leads. Follow up with prospective and existing clients. Coordinate with internal teams to ensure customer satisfaction. Prepare sales reports and maintain customer records. Support the sales team in achieving monthly targets.Requirements Female candidates only. Fresh graduates are highly encouraged to apply. Bachelor's degree in Business Administration, Marketing, Sales, or a related field. Excellent communication and interpersonal skills. Strong negotiation and presentation abilities. Proficiency in Microsoft Office (Word, Excel, PowerPoint). Positive attitude, willingness to learn, and a passion for sales.What We OfferFull-time paid internship. Hands-on training and professional development. Career growth opportunities. Supportive and collaborative work environment.Job Type: Full-Time Internship Location: Lahore Company: ORBINApply now: hr@orbin.com.pkWork Location: In person

Trainee Key Account Manager (Sales Executive) – Female

Ophthalytics Inc

Company: OphthalyticsEmployment Type: Full-TimeLocation: Lahore, PakistanExperience: 7+ YearsReporting to: Chief Executive Officer (CEO)Shift Timings: 12:00 PM - 9:00 PM PKTSalary: Competitive USD-based compensation package, aligned with experience and expertiseAbout OphthalyticsOphthalytics is a fast-growing US healthcare AI startup expanding globally. Our mission is to end preventable blindness worldwide by enabling early detection of vision-threatening diseases using advanced imaging and AI.We are among a small number of companies building Explainable AI (XAI) algorithms&mdash;AI that produces clinically meaningful outputs with transparency and trust.Job SummaryWe are seeking a strategic and execution-focused Product Manager to lead the product vision and roadmap for our AI-powered healthcare diagnostics platforms. This role will be responsible for translating clinical needs, regulatory requirements, customer feedback, and commercial objectives into a clear and prioritized product roadmap.The ideal candidate will work closely with healthcare providers, engineering teams, clinical stakeholders, and executive leadership to scale products already deployed in primary care clinics and expand adoption through major distribution partnerships.Key ResponsibilitiesProduct Strategy &amp; Roadmap<ul><li>Own and manage the product roadmap across our AI-powered healthcare diagnostics product suite.</li><li>Define and prioritize product initiatives aligned with company goals and market opportunities.</li><li>Translate customer, clinical, and business requirements into actionable and well-scoped product plans.</li><li>Drive product lifecycle management from ideation through launch and ongoing optimization.</li></ul>Cross-Functional Collaboration<ul><li>Work directly with clinical partners, health system customers, Engineering teams, AI/ML teams, and Executive leadership.</li><li>Facilitate clear communication between technical and non-technical stakeholders.</li><li>Coordinate product delivery timelines, release planning, and go-to-market activities.</li></ul>Healthcare &amp; AI Product Development<ul><li>Define requirements for EHR integrations, AI-generated diagnostic reports, autonomous diagnostic workflows, and clinical decision support tools.</li><li>Collaborate with engineering and AI teams to ensure scalable, compliant, and high-quality product delivery.</li><li>Support usability improvements and ongoing customer experience optimization.</li></ul>Regulatory &amp; Commercialization Support<ul><li>Support FDA regulatory submission documentation and product readiness activities.</li><li>Ensure product requirements align with healthcare compliance and regulatory standards.</li><li>Collaborate on go-to-market planning and commercialization strategies.</li></ul>Product Analytics &amp; KPI Management<ul><li>Track and analyze KPIs including customer adoption, product engagement, report generation volume, revenue pipeline impact, and operational efficiency.</li><li>Use data-driven insights to continuously improve product performance and customer outcomes.</li><li>Monitor market trends, customer feedback, and competitive activity.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Healthcare, Engineering, Computer Science, or related field.</li><li>7+ years of product management experience.</li><li>Experience managing SaaS, healthcare technology, or AI-driven products.</li><li>Strong understanding of product lifecycle management and agile methodologies.</li><li>Experience working with cross-functional technical and clinical teams.</li><li>Excellent communication, leadership, and stakeholder management skills.</li><li>Ability to balance strategic planning with execution.</li></ul>Preferred Qualifications<ul><li>Experience in healthcare AI, medical imaging, diagnostics, or digital health platforms.</li><li>Familiarity with FDA-regulated software products and regulatory workflows.</li><li>Knowledge of EHR systems and healthcare interoperability standards.</li><li>Experience supporting commercialization strategies or grant-funded product initiatives.</li><li>Understanding of AI/ML product workflows and healthcare analytics.</li></ul>Key Skills<ul><li>Product Strategy</li><li>Product Roadmapping</li><li>Healthcare Technology</li><li>AI/ML Product Management</li><li>Regulatory Coordination</li><li>Stakeholder Management</li><li>Cross-Functional Leadership</li><li>Agile &amp; Scrum Methodologies</li><li>Data Analysis &amp; KPI Tracking</li><li>Customer Experience Optimization</li></ul>What Success Looks Like<ul><li>Successfully deliver scalable healthcare AI products aligned with customer and clinical needs.</li><li>Improve product adoption and engagement across healthcare systems.</li><li>Build strong relationships with clinical and enterprise partners.</li><li>Support successful regulatory and commercialization initiatives.</li><li>Drive measurable business and operational impact through product innovation.</li></ul>How to ApplyPlease send:<ul><li>Resume to careers@ophthalytics.com</li><li>Email Subject: US-Based Pakistan Office - AI Product Manager &ndash; Healthcare Technology</li><li>Briefly describe your strongest area and one product you&rsquo;ve taken from concept to launch.</li></ul>Work Location: In person

US-Based Startup Pakistan Office - AI Product Manager – Healthcare Technology

Kamran Associates

Position: Property Sales Manager Experience: 7+ Years Office Hours: 10 AM - 06 PM Job type: Full Time / Onsite role Salary: Market Competitive + CommissionLocation: Kamran AssociatesWe are looking for an experienced and motivated Property Sales Manager with strong commercial real estate experience and a proven track record of managing the complete end-to-end sales process for commercial projects.Responsibilities:<ul><li>Lead and manage the property sales team</li><li>Develop and implement effective sales strategies</li><li>Manage the complete end-to-end sales process for commercial projects, from lead generation to deal closure</li><li>Achieve monthly and quarterly sales targets</li><li>Generate leads and build strong client relationships</li><li>Handle commercial property viewings, presentations, negotiations, and closings</li><li>Monitor sales performance and prepare regular reports</li></ul>Requirements:<ul><li>Minimum 7+ years of experience in property sales (Realestate &amp; team Lead)</li><li>Having Degree in MBA / BBA or any degree of marketing &amp; Sales</li><li>Proven experience in commercial real estate is required</li><li>Strong experience in the complete end-to-end sale of commercial projects</li><li>Strong leadership and communication skills</li><li>Having experience as team lead &amp; team Handling</li><li>Excellent negotiation and customer-handling abilities</li><li>Previous experience managing a sales team is preferred</li><li>Interested candidates can send their CV to: advmsaadkhan@gmail.com</li></ul>Work Location: In person

Property Sales Manager

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