customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

customer support representative Jobs in Lahore

customer support representative

sales coordinator

call center representative Jobs in Lahore

call center representative

customer service manager

Taraki

<div>
 Our client
 
 Navigator HR
 
 is looking
 
 Assistant Manager Customer Success
 
 in
 
 Lahore.
 
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
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 Support day-to-day supervision of the Customer Success team and ensure smooth execution of customer- facing operations.
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 Monitor team accountability, responsiveness, documentation quality, meeting follow-ups, and adherence to service standards.
 </li>
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 Ensure customer health updates, red flags, internal notes, meeting minutes, and action trackers are maintained accurately and on time.
 </li>
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 Build and sustain strong customer relationships while proactively identifying service risks, escalation points, and retention concerns.
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 Coach team members on communication standards, professionalism, ownership, and structured customer handling.
 </li>
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 Support onboarding, probation reviews, performance conversations, and capability development of team members.
 </li>
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 Coordinate with internal stakeholders to align on commitments, priorities, and issue resolution for assigned customers.
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 Recommend and implement process improvements that strengthen reporting discipline, service consistency, and operational efficiency.
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 Selection Criteria / Required Competencies
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 Proven ability to manage teams, enforce accountability, and create a disciplined yet supportive working environment.
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 Strong customer relationship management skills with the ability to handle critical conversations and service- sensitive situations professionally.
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 Excellent verbal and written communication skills, including the ability to draft clear updates, meeting minutes, and performance feedback.
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 Sound judgment, emotional intelligence, and maturity in balancing people management with organizational requirements.
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 Strong problem-solving and escalation-handling capability with a proactive and solution-oriented approach.
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 High ownership, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
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 Comfort with performance tracking, reporting, process monitoring, and structured follow-through on action items.
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 Digital literacy and working proficiency in tools such as Zoom, Microsoft Teams, Outlook, and other collaboration platforms.
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 Strong follow-up and follow-through skills to ensure timely execution, coordination, and closure of tasks.
 
 </li>
 </ul>
</div>

Assistant Manager Customer Success - Navigator HR

PROPERTY BUY-RENT (SMC -Private) Limited

Job Description:We are looking for an experienced and results-driven Call Center Manager to lead and manage our call center operations. The ideal candidate will be responsible for ensuring high performance, productivity, and quality standards while maintaining excellent customer satisfaction.Key Responsibilities:<ul><li>Manage daily call center operations and ensure smooth workflow</li><li>Lead, train, and motivate team leads and call center agents</li><li>Monitor KPIs, call quality, performance metrics, and attendance</li><li>Develop strategies to improve productivity, sales, and customer satisfaction</li><li>Handle escalated customer issues and ensure timely resolution</li><li>Prepare daily, weekly, and monthly performance reports</li><li>Implement SOPs, policies, and performance improvement plans</li><li>Coordinate with senior management to meet business targets</li><li>Ensure compliance with company standards and call center best practices</li></ul>Requirements:<ul><li>4&ndash;5 years of proven experience as a Call Center Manager or similar role</li><li>Strong leadership and team management skills</li><li>Excellent communication and problem-solving abilities</li><li>Experience with inbound/outbound call center operations</li><li>Ability to analyze performance data and drive improvements</li><li>Proficient in MS Office and call center CRM tools</li><li>Ability to work evening shifts (1 PM &ndash; 10 PM)</li></ul>What We Offer:<ul><li>Competitive salary package (PKR 70,000 &ndash; 100,000)</li><li>Professional and growth-oriented work environment</li><li>Performance-based incentives</li><li>Career development opportunities</li></ul>Pay: Rs70,000.00 - Rs100,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Outbound International Call center: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Call Center Manager

Carlcare Services Pvt Ltd

Join a rapidly growing leader in Mobile, Accessories, and Solar! Now expanding its horizons to Air Conditioners. We are seeking a high-potential, results-driven After-Sales Service Manager for our Air Conditioner division based in Lahore.Lead the future of home appliance service in Pakistan , build networks, drive teams, and own the customer experience.Location: Lahore, Pakistan (Field + Office)Type: Full-timeExperience: 2+ Years in After-Sales / Home Appliance ManagementEducation: Bachelor's in Engineering, Supply Chain, or related fieldLanguage: English (working proficiency)Salary &amp; Perks: Market CompetitiveWHY THIS ROLE MATTERSYou will be the driving force behind an end-to-end after-sales service ecosystem for air conditioners across Pakistan. From picking store locations to resolving escalated customer issues, this role offers full ownership of a growing operation.WHAT YOU'LL DO<ul><li>Build and expand service networks in target communities , from site selection to launch.</li><li>Negotiate lease agreements with property managers to keep costs within budget.</li><li>Oversee the design and setup of Mini Counters and community service outlets per brand standards.</li><li>Own the full on-site service cycle: planning, staffing, pricing strategy, and customer satisfaction.</li><li>Manage daily operations of the after-sales team (maintenance &amp; cleaning staff) including hiring, training, KPIs, and incentives.</li><li>Develop and continuously improve Standard Operating Procedures (SOPs) for all service functions.</li><li>Analyze service data , customer feedback, fault trends, resolution time , and report to leadership.</li><li>Research competitor strategies and create differentiated service offerings.</li><li>Grow new revenue streams such as AC maintenance packages, deep-cleaning bundles, and value-added services.</li><li>Handle major complaints and personally follow up on VIP/key customer cases.</li></ul>WHAT WE'RE LOOKING FOR<ul><li>2+ years in after-sales management in home appliances or consumer electronics.</li><li>Proven ability to lead cross-functional teams and manage multiple priorities.</li><li>Strong knowledge of the Pakistan AC market and local customer behavior.</li><li>Excellent communication, negotiation, and reporting skills.</li><li>Proficient in MS Office and project management tools (PMP certification is a plus).</li></ul>Work Location: In person

After-Sales Service Manager (AC Division)

Jazz

<div>
 
 
 Grade Level: L2
 
 
 
 
 Location: Lahore
 
 
 
 
 Last date to apply: 3rd April, 2026
 
 
 
 
 
 What is Experience Support Lead?
 
 
 
 The
 
 Experience Support Lead
 
 works closely with the Customer Experience and Sales Teams to enhance customer satisfaction and strengthen the overall outlook of the Jazz Franchises.
 
 
 This role reports to the
 
 Experience Support Manager,
 
 who is responsible for managing the overall Customer experience of Franchises within the assigned Region.
 
 
 
 
 What does Experience Support Lead do?
 
 
 
 As
 
 Experience Support Lead
 
 , you will be responsible for:
 
 
 
 Customer Experience Improvement:
 
 
 <ul>
 <li>
 Manage monthly Customer Experience KPIs
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 Develop and implement roadmaps for franchise team development and system enhancements
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 Audit and optimize customer journeys at the franchise to simplify processes and enhance satisfaction
 </li>
 </ul>
 
 
 Training &amp; Development:
 
 
 <ul>
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 Organize training sessions for franchise staff to strengthen customer service excellence
 </li>
 </ul>
 
 
 Access Management
 
 :
 
 <ul>
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 Ensure proper access controls and compliance for franchise systems
 </li>
 </ul>
 
 
 Case Management:
 
 
 <ul>
 <li>
 Monitor, manage, and close customer service cases effectively and maintain service level
 </li>
 </ul>
 
 
 Franchise Pulse Visibility
 
 :
 
 <ul>
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 Provide stakeholders with visibility on franchise performance, trends, and customer pulse insights
 </li>
 </ul>
 
 
 Franchise &amp; Stakeholder Management:
 
 
 <ul>
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 Collaborate with Franchise Owners, CCRs, and Area Managers to understand franchise dynamics
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 Motivate, counsel, and support franchise and customer channels in line with profitability models
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 Conduct regular franchise visits to ensure alignment and progress on initiatives
 
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 </ul>
 
 
 Jazz is an equal-opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
 
 
 
 
 
 Requirements
 
 
 
 
 
 What are we looking for and what does it require to be Experience Support Lead?
 
 
 
 We are looking for an individual who brings both expertise and passion for customer excellence:
 
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 Professional experience in managing customers and resolving service concerns
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 Proven track record in handling end-to-end customer query resolution and coordination
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 Strong knowledge of telecom products and hands-on expertise in customer management systems
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 Analytical mindset with the ability to identify improvement areas in customer experience
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 Skilled in stakeholder management and implementing standardized action plans
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 Leadership aptitude to balance franchise expectations with organizational goals for improved customer interaction
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 Proficient in MS Office, especially MS Excel
 </li>
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 Strong communication and interpersonal skills
 </li>
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 Strong relationship management and vendor management capabilities
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why join Jazz?
 
 
 
 As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
 
 
 Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.
 
 
 As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70+ million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
 
</div>

Experience Support Lead

Express Courier Link

Key Responsibilities:&middot; Respond promptly to customer inquiries.&middot; Handle and resolve customer complaints efficiently.&middot; Provide detailed information about services.&middot; Maintain a positive and empathetic attitude toward customers at all times.&middot; Update customer records and ensure accurate data entry.&middot; Collaborate with other teams to resolve complex customer issues.&middot; Follow up with customers to ensure their needs have been met.&middot; Provide feedback on the efficiency of the customer service process.&middot;Requirements:<ul><li>Previous experience in customer service,</li><li>Excellent verbal and written communication skills.</li><li>Strong customer service and problem-solving abilities.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Attention to detail and accuracy in handling transactions.</li></ul>Pay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Service Executive

Recruitzz

Key Responsibilities:<ul><li>Create, optimize, and manage Fiverr gigs to maximize visibility and conversions</li><li>Conduct keyword research to improve gig rankings in Fiverr search results</li><li>Write compelling gig titles, descriptions, and FAQs</li><li>Design attractive gig images and videos (or coordinate with designers)</li><li>Monitor gig performance and implement strategies to increase impressions, clicks, and orders</li><li>Handle customer communication, inquiries, and order management professionally</li><li>Maintain high ratings by ensuring timely delivery and quality service</li><li>Analyze competitors and market trends to stay ahead</li><li>Use Fiverr analytics to track growth and performance metrics</li></ul>Requirements:<ul><li>Proven experience managing Fiverr accounts successfully</li><li>Strong understanding of Fiverr SEO and ranking factors</li><li>Excellent written communication skills</li><li>Basic knowledge of digital marketing and online sales strategies</li><li>Ability to handle multiple gigs and orders efficiently</li><li>Experience with graphic design tools (optional but preferred)</li><li>Strong problem-solving and customer service skills</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Current Salary</li><li>Expected Salary</li><li>Onsite Position in Wapda town Lahore, Are you willing?</li></ul>Experience:<ul><li>Fiver: 3 years (Preferred)</li></ul>Work Location: In person

Fiverr Specialist

University of South Asia

We&rsquo;re Hiring | Banquet Manager / Caf&eacute; ManagerThe University of South Asia &ndash; Cantt Campus is seeking a dynamic and experienced Banquet Manager / Caf&eacute; Manager to lead caf&eacute; and hospitality operations on campus.This role is ideal for someone with strong experience in caf&eacute;, restaurant, or hospitality management who can deliver an excellent dining and service experience for students, faculty, and campus visitors while ensuring smooth operational management.Location: Lahore &ndash; Cantt CampusEmployment Type: Full-TimeWorking Days: Monday to SaturdayRequired Qualifications &amp; Skills3&ndash;5 years of experience in caf&eacute;, restaurant, or hospitality operationsPrevious experience as Caf&eacute; Manager / Restaurant Supervisor preferredStrong leadership and team management skillsExcellent communication and customer service abilitiesUnderstanding of caf&eacute; workflows and hospitality service standardsKnowledge of POS systems and daily reportingExperience in new caf&eacute; or restaurant openings will be an added advantageKey Responsibilities* Oversee daily caf&eacute; operations including service flow, staff coordination, and customer experience* Manage front-of-house staff including baristas, servers, and cashiers* Assist in recruitment and hiring of caf&eacute; staff and support roles* Ensure high standards of hospitality and customer service* Coordinate closely with the Head Chef and kitchen team for smooth operations* Monitor opening and closing procedures and operational checklists* Maintain cleanliness, hygiene, and presentation standards across the caf&eacute;* Handle customer feedback and resolve complaints professionally* Manage staff scheduling, attendance, and performance supervision* Monitor inventory levels and coordinate stock replenishment* Support implementation of promotions, events, and marketing activities* Assist management in improving operational efficiency and service qualityCampus &amp; Event Responsibilities* Ensure excellent caf&eacute; and banquet services for students, faculty, and university guests* Coordinate catering and hospitality services for university events, seminars, conferences, and student activities* Maintain a welcoming dining environment for the campus community* Work closely with university administration to support campus events and hospitality needs* Manage service efficiency during peak student hours and university eventsSalary Package: Market-competitive salary based on qualifications and experience.How to ApplyInterested candidates may send their updated CV to:hr@usa.edu.pkJob Type: Full-timePay: From Rs70,000.00 per monthWork Location: In person

Banquet Manager / Café Manager

Explore 878+ Customer service manager in Lahore this April. Find roles across top companies and apply now to boost your career.