customer service representative Jobs in Lahore

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customer sales representative Jobs in Lahore

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Abacus Outsourcing

Job Title: Assistant Manager Call Center OperationsLocation: Lahore, PakistanDepartment: BPO OperationsWorking Hours: Rotational ShiftsAre you a results-driven leader with a passion for operational excellence? Abacus is looking for an experienced and dynamic Assistant Manager Call Center Operations to join our growing team in Lahore. This is an exciting opportunity to take a key role in managing BPO projects, driving team performance, and ensuring outstanding service delivery to our clients.Key Responsibilities:Oversee day-to-day operations of one or more BPO projects (inbound/outbound/customer service/back-office).Monitor team performance to ensure KPIs, SLAs, and quality targets are consistently met.Conduct daily team huddles, coaching sessions, and performance reviews to foster a high-performing culture.Collaborate closely with QA and Training teams to identify skill gaps and deliver targeted improvement plans.Analyze performance data and prepare detailed reports with actionable insights for senior management.Handle client escalations with professionalism and ensure timely resolution.Drive process improvements to enhance operational efficiency and customer satisfaction.Ensure compliance with company policies, regulatory standards, and industry best practices.Support workforce planning including scheduling, resource allocation, and attendance tracking.Qualifications &amp; Requirements:Bachelor's/Master's degree in Business Administration, Management, or a related field.3&ndash;5 years of experience in BPO operations, including 1&ndash;2 years in a supervisory or assistant managerial role.Strong grasp of BPO workflows, KPIs, and quality assurance standards.Excellent leadership, communication, and interpersonal skills.Ability to thrive in a fast-paced, dynamic environment and manage competing priorities.Proficiency in MS Office, CRM systems, and performance monitoring dashboards.Why Join Us?At Abacus, you'll be part of a forward-thinking organization that values innovation, collaboration, and professional growth. This role offers a platform to lead impactful projects and make a real difference in operational success.Ready to take the next step in your career?&quot;Please read the job description and requirements carefully before applying. Only apply if you meet the qualifications, as applying without meeting them may affect your eligibility for other positions.&quot;Send your updated resume to hassan.saleem@abacus-global.com with the subject line: Application &ndash; Assistant Manager Call Center Operations.We look forward to welcoming a passionate leader to our team!Job Type: Full-timePay: Up to Rs200,000.00 per monthWork Location: In person

Assistant Manager Contact Center (International)

Carlcare Services Pvt Ltd

A fastest-growing China Mobiles, Accessories, and Solar company is looking for a results-driven Service Center Supervisor for partner site in Lahore.Job Title: Service Center SupervisorJob Description:1. Maintain a proactive interface with all staff making sure changes in their service operations and technician level skill sets and territories are continually updated2. May on occasion travel to other Service Centers to observe and identify best practices and evaluate performance3. Assist in meeting equal employment opportunity/affirmative action program goals and objectives4. Identify training and coaching opportunities based on monitoring5. Handle escalated service issues including member follow-up6. Monitor work of direct reports &amp; Coordination with cross department7. Manage project materials, reports and timelines8. Ensure audit timelines and implementation of standardsKey Performance Indicators (KPI)&#9312;&#12288;Service TAT Target Achievement&#9313;&#12288;Customer/Dealer Satisfaction&#9314;&#12288;Bounce Repair Controlling&#9315;&#12288;Out Warranty FocusCandidate&rsquo;s Required Competencies and Attributes&#9312;&#12288;Proven working experience as a Customer Service Supervisor or Assistant Manager&#9313;&#12288;Knowledge of management methods and techniques&#9314;&#12288;Proficiency in English&#9315;&#12288;Working knowledge of customer service software, databases and tools&#9316;&#12288;Awareness of industry&rsquo;s latest technology trends and applications&#9317;&#12288;Ability to think strategically and to lead&#9318;&#12288;Strong client-facing and communication skills&#9319;&#12288;Advanced troubleshooting and multi-tasking skillsExperience and Qualifications Required for the roleWork experience: 1 years and aboveLocation: LahoreSalary: 50-55kJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Service Center Supervisor

Tech Plugin Call Connect

We are seeking an experienced and dynamic Operations Manager &ndash; Contact Center to lead our inbound sales, customer service, and business development teams. The ideal candidate will have at least 5 years of proven experience in managing contact center operations within the UK or US market, with strong expertise in driving sales performance, improving service quality, and scaling business operations.Key Responsibilities:<ul><li>Oversee day-to-day operations of inbound sales and customer service teams.</li><li>Develop and execute strategies to meet and exceed sales and service KPIs.</li><li>Lead, mentor, and motivate staff to achieve individual and team targets.</li><li>Ensure a high standard of customer experience through quality monitoring and coaching.</li><li>Collaborate with business development to identify and pursue growth opportunities.</li><li>Prepare performance reports and present business insights to senior management.</li><li>Drive process improvements through the use of technology and CRM tools.</li><li>Maintain compliance with company policies and industry standards.</li></ul>Requirements:<ul><li>Minimum 5 years of experience in a Contact Center Operations Management role.</li><li>Proven track record in Inbound Sales, Customer Service, and Business Development.</li><li>Strong exposure to UK or US market operations is mandatory.</li><li>Excellent leadership, team management, and decision-making skills.</li><li>Outstanding communication skills &ndash; verbal and written.</li><li>Tech-savvy with hands-on experience using CRMs, reporting tools, and MS Office.</li><li>Ability to work in UK hours (2:00 PM &ndash; 11:00 PM PKT), 6 days a week.</li></ul>Compensation &amp; Benefits:<ul><li>Basic Salary: PKR 130,000 &ndash; 150,000.</li><li>Attractive incentives tied to performance.</li><li>KPI-based bonuses and growth rewards.</li><li>Career progression with a rapidly growing international business.</li><li>Professional, supportive, and fast-paced work environment.</li></ul>Job Type: Full-timePay: Rs130,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>We must fill this position urgently. Can you start immediately?</li><li>Are you comfortable working in an onsite setting?</li></ul>Experience:<ul><li>Sales: 1 year (Preferred)</li></ul>Work Location: In person

Operations Manager – Contact Center

Interwood Mobel (Pvt) Ltd.

<div>
 We are looking for a detail-oriented and proactive
 
 Customer Service Executive
 
 to join our team. The ideal candidate will be responsible for handling customer complaints, ensuring timely resolution, and maintaining strong communication with both customers and internal teams. This role requires excellent coordination skills, attention to detail, and a customer-first mindset.
 
 
 
 Requirements
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 
 <ul>
 <li>
 Acknowledge, document, and manage customer complaints, ensuring resolution within defined timelines.
 </li>
 <li>
 Communicate effectively with customers by providing regular updates throughout the complaint process.
 </li>
 <li>
 Conduct daily follow-ups with relevant departments (complaints team, call center, and other stakeholders) to track progress on open complaints.
 </li>
 <li>
 Escalate complex or unresolved issues to the complaint in-charge for further action.
 </li>
 <li>
 Share consolidated daily complaint updates with management and review service call reports to identify improvement areas.
 </li>
 <li>
 Generate and maintain accurate records of service calls and relevant documentation.
 </li>
 <li>
 Ensure timely updates and closure of service calls while assisting with any additional tasks assigned by management.
 </li>
 <li>
 Collaborate with internal departments to resolve complaints effectively and contribute to enhancing customer satisfaction
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Customer Service, or a related field.
 </li>
 <li>
 Proven experience in complaint handling, customer service, or coordination roles.
 </li>
 <li>
 Strong communication, follow-up, and documentation skills.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities.
 </li>
 <li>
 Proficiency in MS Office and familiarity with complaint management systems.
 </li>
 <li>
 Customer-focused mindset with problem-solving abilities
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Medical Insurance
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 EOBI
 </li>
 <li>
 Paid Leaves
 </li>
 </ul>
</div>

Customer Services Executive

Abacus

<div>
 
 
 Company Introduction
 
 
 
 Abacus has been at the forefront of delivering innovative business solutions for nearly 35 years, empowering organizations to turn their visions into reality. With a strong emphasis on industry-specific solutions and technology-driven delivery, we are dedicated to helping our clients achieve leadership in their sectors. Our commitment to embracing change with vision, courage, and integrity makes us a trusted partner for our clients.
 
 
 
 
 
 
 Position: Assistant Manager BPO Operations (International)
 
 
 
 
 
 
 
 Job Description:
 
 
 
 
 
 
 
 Team Leadership and Management
 
 :
 
 
 Lead, motivate, and inspire a team of 100 BPO professionals, fostering a positive work environment, and encouraging individual growth and development.
 
 
 Set performance expectations, provide regular feedback, conduct performance evaluations, and implement appropriate recognition and corrective actions.
 
 
 Ensure effective resource planning, staffing, and allocation to meet client needs and operational requirements.
 
 
 Promote a culture of continuous learning, knowledge sharing, and collaboration within the team.
 
 
 
 
 
 
 Operational Excellence
 
 :
 
 
 Develop and implement strategies, policies, and procedures to optimize operational efficiency and quality standards, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
 
 
 Monitor and analyze operational metrics, identify trends, and implement improvement initiatives to enhance productivity and customer satisfaction.
 
 
 Conduct regular performance reviews and analysis of team performance, identifying areas for improvement and implementing appropriate action plans.
 
 
 Proactively address operational challenges, resolve customer escalations, and ensure timely and effective issue resolution.
 
 
 
 
 
 
 Client Relationship Management
 
 :
 
 
 Collaborate closely with clients to understand their requirements, objectives, and expectations, ensuring alignment between service delivery and client needs.
 
 
 Maintain regular communication with clients to provide updates, address concerns, and build strong, long-term relationships.
 
 
 Conduct regular client meetings, prepare performance reports, and present insights and recommendations to drive continuous improvement and exceed client expectations.
 
 
 
 
 
 
 Process Improvement and Innovation
 
 :
 
 
 Identify process improvement opportunities and implement best practices to enhance operational efficiency, quality, and cost-effectiveness.
 
 
 Foster a culture of innovation, encouraging team members to suggest and implement new ideas, tools, and technologies to optimize operations and deliver enhanced customer experiences.
 
 
 Stay updated with industry trends, emerging technologies, and competitive landscape to identify opportunities for operational advancements and business growth.
 
 
 
 
 
 
 Job Specification
 
 :
 
 
 Bachelor&rsquo;s degree
 
 
 5+ Years post education experience
 
 
 
 
 
 
 Salary Package:
 
 Up to 200K (Negotiable)
 
 
 
 Timings:
 
 6:00 PM to 3:00 AM (Monday to Friday)
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 Weekly 2 Days Off
 </li>
 <li>
 EOBI
 </li>
 <li>
 Medical Life Insurance (IPD + OPD)
 </li>
 <li>
 Annual, Casual and Sick Leaves (38)
 </li>
 <li>
 Annual Increment (Performance based)
 </li>
 </ul>
 
 
 
 
 At Abacus, we&rsquo;re not just a workplace; we&rsquo;re a community built on core values. As advocates of diversity and inclusion, we proudly stand as an Equal Opportunity Employer, ensuring equitable opportunities for all. We uphold the highest standards of accountability, encouraging every team member to take ownership of their work and contribute to our shared goals. Collaboration is fundamental to our success; we believe in the power of teamwork. We foster a culture of continuous learning, where curiosity is celebrated, and growth is nurtured. Respect and empathy guide our interactions, and we embrace bold ideas and open dialogue, believing that innovation flourishes in an environment of openness.
 
 
 
 
 
 Join us at Abacus, where our values not only define our work but also shape our identity as a community!
 
</div>

Assistant Operations Manager (US)

HOF Immigration Services

Position Overview: HOF Migration is seeking a detail-oriented, client-focused, and highly communicative Case Manager to oversee and manage the end-to-end immigration process for our clients. The Case Manager will act as the primary point of contact, ensuring all communication with clients is clear, timely, and professional while their applications are handled efficiently, accurately, and in compliance with immigration laws and regulations.Key Responsibilities:<ul><li>Manage client cases from initiation to completion, ensuring smooth processing of applications.</li><li>Serve as the main communication channel for clients, providing clear updates, guidance, and reassurance throughout the process.</li><li>Provide detailed instructions to clients regarding required documentation, timelines, and immigration procedures.</li><li>Coordinate with legal teams, consultants, and government authorities, maintaining professional communication at all levels.</li><li>Maintain accurate case records, databases, and client files.</li><li>Track deadlines and follow up proactively with clients to collect missing information or documents.</li><li>Conduct regular case reviews and updates to ensure compliance with internal policies and external requirements.</li><li>Communicate effectively with internal teams to improve processes and ensure high-quality client service.</li><li>Stay up to date with immigration regulations, policies, and procedures, and communicate relevant updates to clients and colleagues.</li></ul>Qualifications &amp; Skills:<ul><li>Prior experience in immigration services, legal case management, or client services is an advantage.</li><li>Strong communication skills (verbal and written) with the ability to explain complex information in a clear and professional manner.</li><li>Excellent organizational and time-management skills with the ability to handle multiple cases simultaneously.</li><li>Proficiency in MS Office and case management software (experience with CRM systems is a plus).</li><li>High attention to detail and ability to work under pressure.</li><li>Client-focused mindset with an empathetic and professional approach.</li></ul>Core Soft Skills &amp; Competencies:<ul><li>Exceptional interpersonal and relationship-building skills.</li><li>Active listening and empathy to understand client needs and concerns.</li><li>Problem-solving and conflict-resolution abilities.</li><li>Patience, adaptability, and resilience in challenging situations.</li><li>Strong teamwork and collaboration skills.</li><li>Professionalism and cultural sensitivity when dealing with diverse clients.</li></ul>What We Offer:<ul><li>A dynamic and supportive work environment.</li><li>Opportunities for professional growth and learning in the field of migration.</li><li>Competitive salary and benefits package.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per month

Client Service Manager

A.A Joyland (Pvt) Ltd

AA Joyland Pvt. Ltd. is looking to hire Manager Operations for its current and upcoming project in PunjabPosition: Manager Operations (Zoo)Experience: At least 4 Years&rsquo;Salary: 150K-180Zoo related experience preferredJob Summary:The Manager Operations &ndash; Zoo will be responsible for leading the Zoo operations in Punjab, including oversight of the existing setup and the upcoming project. This role involves strategic planning, team management, budget oversight, and ensuring an exceptional visitor experience while maintaining high standards of animal care, safety, and facility management.Education &amp; Experience:<ul><li>Education: Doctor of Veterinary Medicine (DVM) degree is mandatory.</li><li>Experience: Minimum of 5&ndash;7 years of managerial experience in Zoo operations or related animal facility, with strong exposure to customer service and visitor experience management.</li></ul>Interested candidates may share their CV at careers@aajoyland.comwith mentioning the position title in the subject lineJob Type: Full-timePay: Rs150,000.00 - Rs180,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>customer service: 3 years (Preferred)</li></ul>Work Location: In person

Manager Operations Zoo

Explore 969+ Customer service manager in Lahore this October. Find roles across top companies and apply now to boost your career.