customer sales representative Jobs in Lahore

customer sales representative

sales manager

account manager

customer support representative Jobs in Lahore

customer support representative

marketing manager

customer service manager

New hair Image

As a Customer Service &amp; Operations Manager, you will serve as the face of New Hair Image - managing customer interactions across channels, guiding clients to the right services, and coordinating our team to deliver excellence. This is a leadership position with both hands-on and managerial responsibilities.Key Responsibilities:<ul><li>Respond to client queries via call, WhatsApp, social media, and in-person.</li><li>Guide customers on suitable hair solutions, services, and products.</li><li>Manage walk-in clients, appointments, and client flow.</li><li>Maintain and update customer records.</li><li>Lead front-desk operations and ensure a warm, welcoming environment.</li><li>Supervise and coordinate with team members to maintain service standards.</li><li>Train and support staff on customer interaction and service protocols.</li><li>Resolve client issues or complaints with professionalism and patience.</li><li>Monitor inventory and coordinate restocking when necessary.</li></ul>Requirements:<ul><li>2&ndash;3 years of customer service experience (preferably in salon, beauty, or retail).</li><li>Strong communication skills&mdash;spoken and written (Urdu &amp; English).</li><li>Ability to multitask, stay organized, and manage pressure calmly.</li><li>Confident, patient, and presentable with a client-first mindset.</li><li>Basic computer and mobile app literacy (e.g., MS Office, booking tools).</li><li>Leadership capability to guide staff and take ownership of client satisfaction.</li></ul>Preferred:<ul><li>Experience working with local clientele.</li><li>Knowledge of haircare services and products.</li><li>Team management or staff training experience.</li><li>Familiarity with social media or local marketing efforts.</li></ul>Compensation &amp; Growth:<ul><li>Salary: PKR 35,000&ndash;50,000 (based on experience &amp; skillset)</li><li>Probation Period: Initial performance evaluation after 3 months</li></ul>Post-Probation: Salary increment and benefits (as per company policy)Job Type: Full-timePay: Rs35,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>Are you able to join immediately? </li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>Work Location: In person

Customer Service & Ops Manager

AkzoNobel

<div>
 
 About AkzoNobel
 
 
 
 Since 1792, we&rsquo;ve been supplying the innovative paints and coatings that help to color people&rsquo;s lives and protect what matters most. Our world class portfolio of brands &ndash; including Dulux, International, Sikkens and Interpon &ndash; is trusted by customers around the globe. We&rsquo;re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It&rsquo;s what you&rsquo;d expect from a pioneering and long-established paints company that&rsquo;s dedicated to providing sustainable solutions and preserving the best of what we have today &ndash; while creating an even better tomorrow. Let&rsquo;s paint the future together.
 
 
 For more information please visit www.akzonobel.com
 
 
 &copy; 2024 Akzo Nobel N.V. All rights reserved.
 
 
 
 Job Purpose
 
 
 
 Integrated Business Planning:
 
 
 <ul>
 <li>
 Drive IBP process maturity in the cluster, in particular DMRs in the CU.
 </li>
 <li>
 Ensure integrated reconciliation and one-set of numbers between Commercial teams, Supply Planning, Finance.
 </li>
 <li>
 Be the critical bridge between the business and supply planning.
 
 
 </li>
 </ul>
 Demand Planning:
 
 
 <ul>
 <li>
 Lead Demand Planning activities for the CU.
 </li>
 <li>
 Facilitate SLA between Commercial and Supply Chain.
 </li>
 <li>
 Deployment of all Global and BU Demand Planning and E2E operations improvement initiatives.
 </li>
 <li>
 Lead Inventory Health Management for MSU with Supply and Commercial team.
 
 
 </li>
 </ul>
 Customer Service/ Customer Operations:
 
 
 <ul>
 <li>
 Initiate, develop and lead projects to enhance customer satisfaction .
 </li>
 <li>
 Work closely with commercial team as well as supply chain teams both inside and outside of region to ensure undisrupted supply to customers and markets.
 </li>
 <li>
 Manage Customer Service/ Customer Operations teams to deliver the highest standards of professionalism in interactions with customer to quickly address issues with service, delivery or condition of products. Maintains professional environment for team to continuously improve service and increase customer satisfaction, leading to an increase in sales.
 
 
 </li>
 </ul>
 
 Key Accountabilities
 
 
 
 IBP:
 
 
 <ul>
 <li>
 Drive IBP process maturity in the cluster, in particular DMRs in the MSU and facilitate DMR preparation and meeting.
 </li>
 <li>
 Identify gaps between target and unconstrained demand plan.
 </li>
 <li>
 Facilitate gap closing proposal.
 </li>
 <li>
 Hold together the approval/ escalation process for the MSU. Gatekeep approvals/escalations.
 </li>
 <li>
 Ensure integrated reconciliation and one-set of numbers between MSU Commercial teams, Supply Planning and Finance.
 
 
 </li>
 </ul>
 Demand Planning:
 
 
 <ul>
 <li>
 Lead Demand Planning activities throughout the MSU to ensure updated 36 months demand forecast and the DMR(s) is/are operating effectively
 </li>
 <li>
 Build monthly forecast using a statistical tool and additional market information for 36 months period.
 </li>
 <li>
 Looks for choosing the most adapted forecasting model per product group and customer group.
 </li>
 <li>
 Refine forecast based on latest information on a day to day basis.
 </li>
 <li>
 Drive root cause analysis and improvement actions to achieve targeted forecast accuracy and bias.
 </li>
 <li>
 Ensure forecasts uploaded to enable MRP to execute well and correctly.
 </li>
 <li>
 Leads deployment of all global and BU Demand Planning initiatives/ ALPS Plan initiatives, in particular driving ALPS IBP, Demand Planning processes to improve forecasting accuracy.
 </li>
 <li>
 Implementation of Eye-On in the MSU and APS aligned to Global timelines.
 </li>
 <li>
 Integration of demand planning and sales huddle for timely enrichment of statistical forecast and inputs for Weekly S&amp;OE.
 </li>
 <li>
 Facilitate SLA between Commercial and Supply Chain including replenishment model as per agreed customer segmentation.
 </li>
 <li>
 Ensure deployment of SLA, RCCA to improve and periodic review to keep SLA relevant
 </li>
 <li>
 Lead Inventory Health Management for MSU with Supply and Commercial team via deployment of IHART
 </li>
 <li>
 Where applicable chair the monthly SLOB/ Inventory Health meeting
 </li>
 <li>
 Work with Commercial team and Supply planning team to reduce slow moving and obsolete inventory
 </li>
 <li>
 Actively reduce inflow of slow moving &amp; obsolete inventory via improved demand planning, increased forecast accuracy.
 
 
 </li>
 </ul>
 Customer Service:
 
 
 <ul>
 <li>
 Oversee all aspects of the customer service experience to troubleshoot process and procedure including making improvements of customer service quality.
 </li>
 <li>
 Define and implement new effective process for customer service representatives to interact with customers to support the business and its development.
 </li>
 <li>
 Monitor and review process for ways to make procedure more time and cost effective.
 </li>
 <li>
 Develop and implement market oriented &amp; project related activities to support business objectives.
 </li>
 <li>
 Evaluate and make proposal for improvement on process efficiency, improvement on work process, material options and implement in co-operation with Sales manager.
 </li>
 <li>
 Supervise quality of co-operation between customer service and field force regarding administration of customers&rsquo; orders. Closely co-operate with logistic function to maintain consistency in approach towards customer service in the organization.
 </li>
 <li>
 Initiate, develop and lead projects to enhance customer satisfaction.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Preferably +10 years working experience in Demand Planning /Demand Management and managing a customer service team in an international environment.
 </li>
 <li>
 Analytical, can work independently &amp; self-driven, troubleshooting and multi-tasking skills, excellent organizational and time-management skills and decision-making capabilities.
 </li>
 <li>
 Business acumen, understand requirements from internal and external customer and acts upon these.
 </li>
 <li>
 Able to manage stakeholders in various functions and levels of the organization. Customer service orientation.
 </li>
 <li>
 Prioritize and coordinate different requirements to ensure customer satisfaction and solid end to end delivery.
 </li>
 <li>
 Excellent Communication &amp; interpersonal skills; understands and speaks language of internal and external stakeholders.
 </li>
 <li>
 Able to operate with a highly diverse cultural customer / team groups and able to build and maintain strong relationships from a remote position.
 </li>
 <li>
 Familiar with ERP systems: SAP, ORACLE, JDA, Excel, MS Powerpoint.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Supply Chain, Engineering and Business Administration
 
 
 At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
 
 
 Requisition ID: 48514
</div>

Customer Demand & Service Lead

Cutera

Cutera Aesthetics is an innovative startup in the expanding world of medical aesthetics. Simply put, our aim is to give people greater self-confidence through better skin. Whether we&rsquo;re getting rid of unwanted facial hair, contouring Face or Body, reducing pigmentation, treating acne, or reducing the signs of aging, we change lives every day and it&rsquo;s something we&rsquo;re extremely passionate about. We perform both Non-invasive &amp; Minimally-invasive aesthetic procedures.We are now recruiting for a full-time Front Desk Manager to join our team in Lahore. You will supervise the Center operations to maximize revenues and profits while attaining optimal client satisfaction.Cutera Aesthetics offers Market competitive Salary + Bonus + Incentives + Staff discounts.Experience, Qualifications, and Personal Qualities.<ul><li>Minimum of 2-3 years experience in management.</li><li>Excellent English communication skills both in written and spoken.</li><li>Passionate about giving great customer service, every time, no matter what.</li><li>Experience in working to sales targets and be happy to get involved with promotional activity.</li></ul>Job Timings: 11am - 9pmJob Type: Full-timeWork Location: In person

Front Desk Manager - Lahore

ORBIN

Job Description:We are looking for a motivated Documentation &amp; Customer Service Officer to join our team. The ideal candidate will be responsible for maintaining accurate records, tender management and submissions, coordinating with cross-functional teams, and ensuring smooth operational workflows. If you are a detail-oriented and experienced in Documentation &amp; Customer Service with a solid understanding of financial management, we invite you to apply and contribute to our organization's financial success.Responsibilities:<ul><li>Maintain record of Projects, Tender Sheets, Bid Securities &amp; Performance Guarantee sheet.</li><li>Tender management, including tender search from different e-platforms, formation and submission of tenders.</li><li>Timely tax challans recoveries &amp; payment recoveries or payment follow-ups from customers via calls/emails.</li><li>Submission of Data and Activity/Progress Reports on required frequency.</li><li>Assist team lead in managing daily operations.</li><li>Team Work &amp; Coordination with Cross Functional Teams including pre-sales and sale team.</li><li>To perform any other task assigned by the management.</li></ul>Skills:<ul><li>Tender management</li><li>Strong communication and presentation skills.</li><li>Strong problem-solving and decision-making skills.</li></ul>Experience and Requirements:<ul><li>Familiarity with tender management management.</li><li>Proven experience as an Documentation &amp; Customer Service or in a similar role.</li></ul>Education:<ul><li>University Degree in Business Administration.</li></ul>Timings:<ul><li>09:00am - 06:00pm (Monday - Friday).</li></ul>LinkedIn page:https://www.linkedin.com/company/orbin/mycompany/?viewAsMember=trueCompany Website:https://orbin.com.pk/Contact us and send your CV on email:hr@orbin.com.pkJob Types: Full-time, FresherPay: Rs35,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Are currently working?</li></ul>Current and Expected salary? Your Residence? If selected, how soon can you join us?<ul><li>Have you handled tender management, documentation, compliance before?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Documentation &amp; Customer Service : 1 year (Required)</li></ul>License/Certification:<ul><li> Rate your proficiency with MS Excel, MS WORD, Google Sheets? (Required)</li></ul>Work Location: In personApplication Deadline: 05/09/2025

Documentation & Customer Service Officer

London Aesthetics & Rejuvenation Center

*Responsibilities:** Manage client relations and provide excellent customer service.* Handle feedback and improve overall client experience.* Build long-term relationships with clients and community.* Assist in customer engagement and retention activities.*Requirements:** Excellent communication and interpersonal skills.* Ability to handle multiple clients professionally.* Experience in customer service preferred.Job Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

Community Manager / CSR

Abacus Outsourcing

About the RoleAbacus is looking for a passionate and dynamic Assistant Manager &ndash; Training to join our growing BPO/Call Center operations. The ideal candidate will be responsible for designing, delivering, and driving impactful training programs that enhance agent performance, uplift customer experience, and align with organizational goals.Key Responsibilities<ul><li>Lead new hire, process, product, and soft skills training programs.</li><li>Conduct Training Needs Analysis (TNA) and close performance gaps.</li><li>Drive training effectiveness KPIs &ndash; certification, nesting success, and retention.</li><li>Coach and mentor trainers and team members to ensure consistent quality.</li><li>Collaborate with Operations, Quality, and Client teams to update training content.</li><li>Monitor and report on training effectiveness with data-driven insights.</li></ul>Ideal Candidate Profile<ul><li>4&ndash;6 years of Training &amp; Development experience in BPO/Call Center.</li><li>At least 2 years in a supervisory/assistant manager training role.</li><li>Strong expertise in facilitation, coaching, and people development.</li><li>Proven record in managing agent readiness, nesting, and training ROI.</li><li>Excellent communication, leadership, and stakeholder management skills.</li><li>Bachelor&rsquo;s degree (Master&rsquo;s preferred) &ndash; Certifications in TTT/L&amp;D a plus.</li></ul>Why Join Us?<ul><li>Shape the learning culture of a leading BPO.</li><li>Exposure to global clients &amp; dynamic business processes.</li><li>Growth-focused environment with career progression opportunities.</li></ul>If you&rsquo;re passionate about developing people, improving performance, and driving customer excellence&mdash;we&rsquo;d love to hear from you!Apply Now: Hassan.saleem@abacus-global.com#TrainingAndDevelopment #BPOTalent #CallCenterCareers #LearningAndDevelopment #BPOTraining #AssistantManager #PeopleDevelopment #CareerGrowth #CustomerExperience #L&amp;D #NowHiring #TrainingJobsJob Type: Full-timePay: Rs150,000.00 - Rs185,000.00 per monthApplication Question(s):<ul><li>Have you managed or supervised a team of trainers or training coordinators before?</li><li>Have you designed and delivered training programs specifically for a call center or BPO environment?</li><li>Do you have experience conducting Training Needs Analysis (TNA) and using data to close performance gaps?</li></ul>Work Location: In personApplication Deadline: 07/09/2025

Assistant Manager – Training (BPO/Call Center)

PTCL.Official

<div>
 
 We are not just industry leaders; we are redefining excellence with ground-breaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation &amp; Change Management.
 
 
 
 
 
 
 PTCL Group actively cultivates an inclusive &amp; diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability
 
 .
 
 
 
 
 
 
 PTCL Group Vision &amp; Values:
 
 
 
 
 
 
 With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:
 
 
 &middot; Be Resilient
 
 
 &middot; Think Big
 
 
 &middot; Win Every Battle
 
 
 &middot; Value Success.
 
 
 
 
 
 
 IN THIS ROLE YOU WILL
 
 
 
 
 
 
 Be responsible to maintain KPIs (MTTR, MTTP, CHI, Installation Quality), achieve conversion Targets to increase FF base, and complaints reduction (registration, repeated, denied complaints) by addressing core issues.
 
 
 
 
 
 
 HOW CAN YOU EXPRESS YOUR TALENT
 
 
 <ul>
 <li>
 Ensure timely execution of maintenance projects to improve operational KPIs (Copper/FF network)
 </li>
 <li>
 Achieve quality installations while adhering to SLAs and zero pendency.
 </li>
 <li>
 Identify and implement Preventive Maintenance for Copper/FF networks to enhance customer experience.
 </li>
 <li>
 Maintain accurate mapping of Copper/FF network infrastructure.
 </li>
 <li>
 Promote HSE compliance to reduce accidents/injuries among field workers and vendors.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 WHAT YOU NEED TO BE SUCCESSFUL
 
 
 
 
 
 
 
 Qualification:
 
 
 
 
 
 <ul>
 <li>
 BS/ BE (Electrical/Telecom) / MS(Telecom Engineering) from HEC Recognized University
 </li>
 <li>
 3 to 4+ Years of Relevant Experience
 </li>
 </ul>
 
 
 
 
 
 Competencies:
 
 
 <ul>
 <li>
 Excellent understanding of Telecom network operations (Copper/GPON)
 </li>
 <li>
 Communication &amp; Negotiation Skills
 </li>
 <li>
 Data Analytics and Reporting
 </li>
 <li>
 Customer Relationship Management
 </li>
 <li>
 Communication Skills (verbal and written)
 </li>
 </ul>
 
 
 
 
 
 PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.
 
 
 
 
 
 
 
 
 #ExpressYourTalent #ReadyToRise #TayyarHo
 
 
 
</div>

Customer Operations Manager

Explore 899+ Customer service manager in Lahore this September. Find roles across top companies and apply now to boost your career.