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customer service representative Jobs in Manama

customer service representative

customer service representative/female Jobs in Manama

customer service representative/female

enterprise customer success manager Jobs in Manama

enterprise customer success manager

sales account manager

customer service manager

Hilton

<div>
 A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
 
 
 
 What will I be doing?
 
 
 
 As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
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 Meet, greet and direct Guests who enter the lobby area
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 Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
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 Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
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 Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
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 Manage, record and resolve promptly Guest or customer complaints
 </li>
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 Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
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 Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
 </li>
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 Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
 </li>
 <li>
 Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
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 Maintain good communication and work relationships in all hotel areas
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 Maintain staffing levels to meet business demands
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 Attend all Reception meetings and Executive Lounge Meetings
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 Comply with hotel security, fire regulations and all health and safety legislation
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 Act in accordance with policies and procedures when working with front of house equipment and property management systems
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 Assist with other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous managerial experience in a customer service function
 </li>
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 An ability to listen and respond to demanding Guest needs
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 Excellent leadership, interpersonal and communication skills
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 Accountable and resilient
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 Commitment to delivering a high level of customer service
 </li>
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 Ability to work under pressure
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 Flexibility to respond to a variety of different work situations
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
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 Previous experience in a customer service function or a similar role
 </li>
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 A passion for delivering an exceptional level of Guest service
 </li>
 <li>
 High level of IT proficiency
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Bahrain City Centre Hotel &amp; Residences
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Relations Manager

Al Boom Marine

Key ResponsibilitiesCustomer Focus<ul><li>Effective resource planning for customer service.</li><li>Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills.</li><li>Implements a high standard of customer focus within the store.</li><li>Ensure rosters suits the business needs to maximize staffing to cover busy periods of the day.</li><li>Regularly assesses customer service within the store.</li><li>Create seamless customer service orientation among store employees by ensuring timely and efficient customer service.</li><li>Ensure customer needs are met and complaints/Queries are resolved in a timely manner.</li><li>Assess mystery shopper feedback and prepare action plan for improvement.</li></ul>Sales and Commercial Profit<ul><li>Achieve the revenue target for the store.</li><li>Achieve target productivity metric (Sales per person per day, staff per Sqft/sqm) for store.</li><li>Actively seek ways to achieve or exceed shop targets</li><li>Increase conversion rate %.</li><li>Monitor sales performance against last year, last week and budget on a daily basis and to give feedback to managers and also communicate to staff.</li></ul>People Development<ul><li>Ensure store expectations and priorities are communicated to staff.</li><li>Review and provide regular feedback on staff's performance against expectations.</li><li>Carry out regular and relevant in-store training</li><li>Support induction of new recruits through buddy system.</li><li>Oversee staff development and drive motivation levels of the store associates.</li><li>Ensure effective resource planning and succession planning.</li></ul>Job Type: Full-timePay: BD500.000 - BD600.000 per monthExperience:<ul><li>Retail: 5 years (Preferred)</li></ul>

Store Manager

Braxtone Group

<div>
 The Call Center Supervisor is responsible for supervising and coordinating the daily activities
 
 
 of call center agents and administrative support staff. The role ensures efficient operation
 
 
 of the contact center, implements successful planning activities, oversees the recruitment
 
 
 and development of staff, and manages service delivery for both customer inquiries and
 
 
 operational functions.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supervise day-to-day operations of the call center to ensure service quality and
 
 
 </li>
 </ul>
 efficiency.
 
 
 <ul>
 <li>
 Provide leadership, coaching, and support to team leaders and agents to
 
 
 </li>
 </ul>
 optimize performance and succession planning
 
 
 <ul>
 <li>
 Identify skill gaps and provide monthly one-on-one soft skills coaching for team
 
 
 </li>
 </ul>
 leaders and agents
 
 
 <ul>
 <li>
 Assist team leaders in handling complex customer complaints or inquiries and
 
 
 </li>
 </ul>
 escalate issues to higher management as necessary
 
 
 <ul>
 <li>
 Contribute to the design and implementation of new operational procedures
 
 
 </li>
 </ul>
 for improved service delivery
 
 
 <ul>
 <li>
 Ensure compliance with established procedures and company regulations.
 </li>
 <li>
 Maintain effective relationships with internal and external stakeholders to ensure
 
 
 </li>
 </ul>
 smooth delivery of services.
 
 
 <ul>
 <li>
 Stay informed of new products and services, ensuring the team is trained to
 
 
 </li>
 </ul>
 address customer queries
 
 
 <ul>
 <li>
 Support and promote company service quality initiatives.
 </li>
 <li>
 Coordinate with service providers regarding daily operations when applicable.
 </li>
 <li>
 Assist in motivating, recognizing, and organizing incentives for team members.
 </li>
 <li>
 Schedule shifts, monitor attendance, and manage leave arrangements for
 
 
 </li>
 </ul>
 agents and support staff.
 
 
 <ul>
 <li>
 May occasionally require work on weekends or evenings, and local business
 
 
 </li>
 </ul>
 trips as necessary
 
 
 
 Educational, Skills And Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Marketing, Automotive, or a
 
 
 </li>
 </ul>
 related field.
 
 
 <ul>
 <li>
 Minimum 3 years of supervisory experience in call centers, customer service, or
 
 
 </li>
 </ul>
 insurance/motor service operations
 
 
 <ul>
 <li>
 Demonstrated leadership, coaching, and training abilities
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills.
 </li>
 <li>
 strong customer service orientation and problem-solving skills
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Goal-oriented and self-driven with a proven track record of achieving sales targets and business objectives.
 </li>
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 Ability to work in a fast-paced, dynamic environment.
 </li>
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 Proficiency in Microsoft Office Suite and CRM software.
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 Willingness to travel as needed.
 
 
 <ul>
 <li>
 Valid driver&rsquo;s license.
 
 
 </li>
 </ul>
 Location: Bahrain (With travel flexibility)
 
 
 
 Typical Working Conditions
 
 
 
 <ul>
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 Normal Working Hours 40 hours a week
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 Working Timing 8:00 AM to 4:00 PM
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 Work may require occasional weekend and/or evening work
 </li>
 <li>
 This job may require occasional business trips outside Bahrain
 </li>
 </ul>
</div>

CALL CENTER SUPERVISOR ( Bahrain Based)

The Call Center Supervisor is responsible for supervising and coordinating the daily activitiesof call center agents and administrative support staff. The role ensures efficient operationof the contact center, implements successful planning activities, oversees the recruitmentand development of staff, and manages service delivery for both customer inquiries andoperational functions.&nbsp;&nbsp;Key Responsibilities:· Supervise day-to-day operations of the call center to ensure service quality andefficiency.· Provide leadership, coaching, and support to team leaders and agents tooptimize performance and succession planning· Identify skill gaps and provide monthly one-on-one soft skills coaching for teamleaders and agents· Assist team leaders in handling complex customer complaints or inquiries andescalate issues to higher management as necessary· Contribute to the design and implementation of new operational proceduresfor improved service delivery· Ensure compliance with established procedures and company regulations.· Maintain effective relationships with internal and external stakeholders to ensuresmooth delivery of services.· Stay informed of new products and services, ensuring the team is trained toaddress customer queries· Support and promote company service quality initiatives.· Coordinate with service providers regarding daily operations when applicable.· Assist in motivating, recognizing, and organizing incentives for team members.· Schedule shifts, monitor attendance, and manage leave arrangements foragents and support staff.· May occasionally require work on weekends or evenings, and local businesstrips as necessary&nbsp;Educational, Skills and Experience:· Bachelor’s degree in business administration, Marketing, Automotive, or arelated field.· Minimum 3 years of supervisory experience in call centers, customer service, orinsurance/motor service operations· Demonstrated leadership, coaching, and training abilities· Excellent communication, negotiation, and interpersonal skills.· strong customer service orientation and problem-solving skills · Strong analytical and problem-solving skills. · Goal-oriented and self-driven with a proven track record of achieving sales targets and business objectives. · Ability to work in a fast-paced, dynamic environment. · Proficiency in Microsoft Office Suite and CRM software.&nbsp;&nbsp;&nbsp;Additional Requirements:&nbsp;Willingness to travel as needed. · Valid driver’s license.&nbsp;&nbsp;Location: Bahrain (With travel flexibility)&nbsp;Typical Working Conditions· Normal Working Hours 40 hours a week· Working Timing 8:00 AM to 4:00 PM· Work may require occasional weekend and/or evening work· This job may require occasional business trips outside Bahrain

smsa

<ul><li>Role Description</li></ul>This is a full-time on-site role for a Sales Account Manager located in Bahrain. The Sales Account Manager will be responsible for managing client accounts to ensure customer satisfaction, establishing and maintaining relationships with clients, generating leads, and identifying new business opportunities. The role also involves delivering exceptional customer service and ensuring that client needs are met efficiently and effectively. Additionally, the Sales Account Manager will regularly communicate with team members to share insights and collaborate on achieving sales goals.Qualifications<ul><li>Experience in freight forwards, cargo, shipping, logistics.</li><li>Knowledge in Bahrain market and sales experience.</li><li>Expertise in Account Management and Customer Satisfaction</li><li>Strong Customer Service skills to address client needs and concerns effectively</li><li>Experience in Lead Generation and identifying business opportunities</li><li>Excellent Communication skills, both written and verbal</li><li>Proactive problem-solving abilities and goal-oriented mindset</li><li>Proficiency in CRM software and sales tools is a plus</li><li>Bachelor&rsquo;s degree in Business, Marketing, or a related field is preferred</li><li>Previous experience in the logistics industry is an advantage</li></ul>Job Types: Full-time, Permanent, Contract Contract length: 12 monthsPay: BD900.000 - BD1,000.000 per month

Sales Account Manager

AL Wessil Holding

JD -CSR- Business CenterThe CSR will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. He/she will report directly to the Center Manager.Customer Service Representative Responsibilities:<ul><li>Manage large amounts of incoming phone calls</li><li>Generate sales leads</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li><li>Managing a team of junior customer service representatives if any.</li></ul>Customer Service Representative Requirements:<ul><li>General Business education degree, or equivalent.</li><li>Ability to stay calm when customers are stressed or upset.</li><li>Computers proficient.</li><li>Experience working with customer support/hospitality sectors.</li><li>Excellent communication skills.</li><li>Proven sales track record.</li><li>Self driven-Trustworthy-Ambitious</li><li>Ability to deal with different nationalities and strong verbal and written English</li></ul>Job Type: Full-timePay: Up to BD500.000 per monthWork Location: In person

Customer Service Representative/Female

Explore 383+ Customer service manager in Manama this January. Find roles across top companies and apply now to boost your career.

383 customer service manager jobs IN Manama

Guest Relations Manager

Store Manager

CALL CENTER SUPERVISOR ( Bahrain Based)

CALL CENTER SUPERVISOR ( Bahrain Based)

CALL CENTER SUPERVISOR ( Bahrain Based)

Sales Account Manager

Customer Service Representative/Female