international customer service specialist Jobs in Manama

international customer service specialist

account manager

client service manager, trade operations & service Jobs in Manama

client service manager, trade operations & service

marketing manager

area manager

customer service manager

Keeta

<div>
 <p>
  🚀 We&rsquo;re Hiring: Customer Service Delivery Manager 🚀
 </p>
 <p>
  <br/>
 </p>
 <p>
  Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Do
  </strong>
 </p>
 <ul>
  <li>
   Overseeing service delivery for both BPO and in-house teams
  </li>
  <li>
   Managing client relationships and ensuring SLAs are met
  </li>
  <li>
   Driving performance, quality, and efficiency across all customer service channels
  </li>
  <li>
   Implementing and optimizing customer service technologies and processes
  </li>
  <li>
   Leading, mentoring, and developing high-performing teams
  </li>
  <li>
   Analyzing customer interaction data to identify trends and opportunities for improvement
  </li>
  <li>
   Managing vendor relationships and ensuring seamless service delivery
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Keeta?
  </strong>
 </p>
 <ul>
  <li>
   Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
  </li>
  <li>
   Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
  </li>
  <li>
   Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For
  </strong>
 </p>
 <ul>
  <li>
   5+ years of experience in customer service management (multi-channel preferred)
  </li>
  <li>
   Proven expertise in managing both in-house and outsourced teams
  </li>
  <li>
   Strong leadership, problem-solving, and decision-making skills
  </li>
  <li>
   Proficiency in customer service technologies, CRM systems &amp; COPC standards
  </li>
  <li>
   Experience in budget management, data analysis &amp; performance reporting
  </li>
  <li>
   Ability to thrive in a fast-paced, dynamic environment
  </li>
  <li>
   Flexibility in undertaking business trips as required
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  📍
  <strong>
   Location: Bahrain,
  </strong>
 </p>
 <p>
  💡 If you&rsquo;re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that&rsquo;s redefining service excellence!
 </p>
</div>


Customer Service Delivery Manager

Zain

<div>About the Role<p><br>
This role is responsible for being a representative of the business to its most valuable clients. It manages the key accounts, build strong relationships with the client, identify challenges or opportunities, grow and find ways to maintain success within the account.
</p>What We Need From You<ul><li><p><br>
Develop key accounts and be responsible for achieving sales and increasing market share.</p></li><li><p>
Reach sales targets set by the department.</p></li><li><p>
Educate customers regarding product usage and features.</p></li><li><p>
Determine the crucial needs the of the customers and carry them out to ensure that they receive first-class customer care and service.</p></li><li><p>
Create an organized data base of all clients with full profile.</p></li><li><p>
Manage and resolve any technical difficulties the customer faces.</p></li><li><p>
Interact and communicate with the client on a regular basis to determine changing tastes and preferences.</p></li><li><p>
Maintain a high level of exposure within the company in the major departments and communicate regularly with them through visits, telephone and emails to achieve smooth operations of procedures processes.</p></li><li><p>
Update management of any statistics and data relating to Customer complaints, requirements, and inquiries.</p></li><li><p>
Establish and continuously update customer details &amp; updated information.</p></li><li><p>
Establish and maintains effective customer relations.</p></li><li><p>
Handling the VIP accounts invoices collection and credit limit adjustments, retention process and churn reports.</p></li><li><p>
Maintain the customer base by locking the customer with new devices.</p></li><li><p>
Base clean up based on certain agreed criteria.</p></li><li><p>
Develop a holistic view of the customer market trends and identify sales opportunities across the VIP accounts.</p></li><li><p>
Work with the Customer Marketing team to ensure that all product and service marketing campaigns are coordinated within and across the VIP accounts to ensure maximum value is derived from any promotional activity.</p></li><li><p>
To be able to attract and create new database of customers.</p></li><li><p>
Perform all other related duties as assigned or needed.</p></li></ul>
Qualifications and Experience<ul><li><p><br>
Bachelor's degree in business or communication.
</p></li><li><p>Minimum 3-5 years' experience in customer service management required. Preferably managing key accounts
</p></li></ul>Skills and Knowledge<ul><li><p><br>
Excellent written and verbal communication skills.</p></li><li><p>
Detail oriented with the ability to hit target goals.</p></li><li><p>
Strong organizational and problem-solving skills.</p></li><li><p>
Great customer care focus.</p></li><li><p>
Excellent External relationships for customer attraction.</p></li></ul></div>

Signature Key Account Manager

Standard Chartered Bank

<div><div><div><div><div><div><div><div><p>Job ID: 39643
 </p><p>Location: Manama, BH
 </p><p>Area of interest: Operations
 </p><p>Job type: Regular Employee
 </p><p>Work style: Office Working
 </p><p>Opening date: 17 Sept 2025
</p></div>
</div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><div><b>Job Summary</b></div>
</div><div><div>
As Client Service Manager for Trade Operations &amp; Service at Standard Chartered, you will be pivotal in delivering outstanding client service and expert advice to our Corporate Institutional Banking and Commercial Banking clients. Your role encompasses managing transactional inquiries, resolving complaints, and addressing service-related issues swiftly and efficiently within the trade operations realm. This position involves close collaboration with diverse internal teams and engagement with clients to ensure seamless transactional experiences while fostering trust and satisfaction.</div>
<div>
In this dynamic role, you will receive assignments from the Head of Trade Operations and Service, where your contributions will include handling trade transactions, responding to risk-related queries, and driving process improvement initiatives. Your ability to balance meticulous operational tasks with proactive client engagement will be key to enhancing service quality and operational resilience.</div>
<div>
This role requires a solutions-oriented mindset and a commitment to maintaining high service standards within a regulated banking environment.<br>
Your work will significantly impact client relationships and operational excellence, supporting Standard Chartered's mission to be a trusted partner for our clients.</div></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><div>
The Client Service Manager role includes the following primary responsibilities:</div>
<ul>
<li>Act as the main point of contact for clients and internal staff regarding advice, inquiries, complaints, and various service issues related to trade operations, ensuring swift and professional responses.</li>
<li>Consistently deliver client service that meets or exceeds established service level agreements, maintaining high standards of accuracy and responsiveness.</li>
<li>Collaborate closely with Relationship Managers, Product Sales, Operations, and other stakeholders to collaboratively resolve client issues and identify opportunities to enhance the overall client experience.</li>
<li>Manage complex transactional errors and discrepancies by liaising effectively with clients and internal teams to ensure timely and satisfactory resolution.</li>
<li>Lead the service recovery process by accurately logging complaints, investigating root causes, and implementing corrective actions to restore client confidence.</li>
<li>Engage with clients proactively to assess service performance, gather feedback, and develop continuous improvement plans to elevate service delivery standards.</li>
<li>Establish and maintain trusted partnerships with clients through regular communication and operational support at the transaction level.</li>
<li>Identify, escalate, and mitigate any risks, compliance concerns, or conduct issues in a timely and collaborative manner to uphold the integrity of trade operations.</li>
</ul></div></div><div><div><div><b>Skills and Experience</b></div>
</div><div><div>
Ideal candidates will possess a comprehensive set of skills and experiences, including:</div><ul><li>
A detail-oriented approach, demonstrating ownership across the end-to-end service delivery lifecycle within trade operations.</li><li>
Strong teamwork abilities, with a collaborative mindset that values effective relationship-building with peers, clients, and business partners.</li><li>
Exceptional communication skills encompassing verbal, written, and interpersonal abilities, enabling effective influence and negotiation with diverse stakeholders.</li><li>
Proven track record of managing direct client interactions with confidence and professionalism, delivering client-centric solutions in complex environments.</li><li>
A positive attitude coupled with excellent interpersonal skills, fostering constructive dialogue and mutual respect.</li><li>
Highly developed analytical and problem-solving skills, allowing for the timely identification of operational issues and implementation of solutions.</li><li>
Effective time management talents to balance multiple priorities and meet demanding deadlines in a fast-paced setting.</li><li>
Proficiency in English is essential, underscoring the ability to communicate clearly and concisely within an international banking environment.</li></ul></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><div>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</div>
<div>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</div>
<div>Together we:</div>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><div><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</div>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul></div></div></div>
</div></div></div></div><div><div><p>www.sc.com/careers</p></div></div></div><div></div>

Client Service Manager, Trade Operations & Service

Standard Chartered

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 As Client Service Manager for Trade Operations &amp; Service at Standard Chartered, you will be pivotal in delivering outstanding client service and expert advice to our Corporate Institutional Banking and Commercial Banking clients. Your role encompasses managing transactional inquiries, resolving complaints, and addressing service-related issues swiftly and efficiently within the trade operations realm. This position involves close collaboration with diverse internal teams and engagement with clients to ensure seamless transactional experiences while fostering trust and satisfaction.
 <br/>
 <br/>
 In this dynamic role, you will receive assignments from the Head of Trade Operations and Service, where your contributions will include handling trade transactions, responding to risk-related queries, and driving process improvement initiatives. Your ability to balance meticulous operational tasks with proactive client engagement will be key to enhancing service quality and operational resilience.
 <br/>
 <br/>
 This role requires a solutions-oriented mindset and a commitment to maintaining high service standards within a regulated banking environment.
 <br/>
 <br/>
 Your work will significantly impact client relationships and operational excellence, supporting Standard Chartered's mission to be a trusted partner for our clients.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 The Client Service Manager role includes the following primary responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Act as the main point of contact for clients and internal staff regarding advice, inquiries, complaints, and various service issues related to trade operations, ensuring swift and professional responses.
  </li>
  <li>
   Consistently deliver client service that meets or exceeds established service level agreements, maintaining high standards of accuracy and responsiveness.
  </li>
  <li>
   Collaborate closely with Relationship Managers, Product Sales, Operations, and other stakeholders to collaboratively resolve client issues and identify opportunities to enhance the overall client experience.
  </li>
  <li>
   Manage complex transactional errors and discrepancies by liaising effectively with clients and internal teams to ensure timely and satisfactory resolution.
  </li>
  <li>
   Lead the service recovery process by accurately logging complaints, investigating root causes, and implementing corrective actions to restore client confidence.
  </li>
  <li>
   Engage with clients proactively to assess service performance, gather feedback, and develop continuous improvement plans to elevate service delivery standards.
  </li>
  <li>
   Establish and maintain trusted partnerships with clients through regular communication and operational support at the transaction level.
  </li>
  <li>
   Identify, escalate, and mitigate any risks, compliance concerns, or conduct issues in a timely and collaborative manner to uphold the integrity of trade operations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills And Experience
  <br/>
  <br/>
 </strong>
 Ideal candidates will possess a comprehensive set of skills and experiences, including:
 <br/>
 <br/>
 <ul>
  <li>
   A detail-oriented approach, demonstrating ownership across the end-to-end service delivery lifecycle within trade operations.
  </li>
  <li>
   Strong teamwork abilities, with a collaborative mindset that values effective relationship-building with peers, clients, and business partners.
  </li>
  <li>
   Exceptional communication skills encompassing verbal, written, and interpersonal abilities, enabling effective influence and negotiation with diverse stakeholders.
  </li>
  <li>
   Proven track record of managing direct client interactions with confidence and professionalism, delivering client-centric solutions in complex environments.
  </li>
  <li>
   A positive attitude coupled with excellent interpersonal skills, fostering constructive dialogue and mutual respect.
  </li>
  <li>
   Highly developed analytical and problem-solving skills, allowing for the timely identification of operational issues and implementation of solutions.
  </li>
  <li>
   Effective time management talents to balance multiple priorities and meet demanding deadlines in a fast-paced setting.
  </li>
  <li>
   Proficiency in English is essential, underscoring the ability to communicate clearly and concisely within an international banking environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Standard Chartered
  <br/>
  <br/>
 </strong>
 We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 <br/>
 <br/>
 Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 <br/>
 <br/>
 <strong>
  Together We
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  </li>
  <li>
   Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  </li>
  <li>
   Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <strong>
  In line with our Fair Pay Charter,
 </strong>
 we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 <br/>
 <br/>
 <ul>
  <li>
   Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  </li>
  <li>
   Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  </li>
  <li>
   Flexible working options based around home and office locations, with flexible working patterns.
  </li>
  <li>
   Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  </li>
  <li>
   A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  </li>
  <li>
   Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  </li>
 </ul>
</div>


Batelco by Beyon

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.
 <br/>
 <br/>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Attend queries, requests or complaints related to Mobile/Fixed/ Inet/ Directory Query/ Telegram received through the various contact center channels
  </li>
  <li>
   Understand and investigate the queries, requests or complaints
  </li>
  <li>
   Liaise with relevant internal team/ departments to address customer query or complaint or forward the case to other relevant team/ department
  </li>
  <li>
   Provide accurate, valid and complete information or solution by using the right sources of information
  </li>
  <li>
   Make outbound campaign calls to the customers providing information about new products, offers, services etc. Take appropriate action to address customer requests, queries or complaints on outbound calls
  </li>
  <li>
   Inform Team Leader when a recurrent problem appears, to prevent further cases
  </li>
  <li>
   Maintain and update customer information in the database
  </li>
  <li>
   Meticulously follow the defined business process while attending to the clients&rsquo; queries, requests or complaints
  </li>
  <li>
   Follow communication scripts and protocols and ensure adherence to quality standards and guidelines
  </li>
  <li>
   Keep abreast of products and promotions to provide exceptional customer support
  </li>
  <li>
   Take ownership for attending the trainings as per the plan
  </li>
  <li>
   Take ownership for completing PMR process, employee engagement surveys in time
  </li>
  <li>
   Continuously share the knowledge and understanding of the telecom industry and business trends
  </li>
 </ul>
</div>


Customer Service Executive

Trendfull Cafes & Restaurants

<p>We are looking for a Arabic speaking Restaurant Assistant Manager to ensure all daily activities run smoothly and efficiently.</p><p>To be successful in this role, you should be familiar with restaurant operations and have a good understanding of what makes a great customer service.</p><p>Responsibilities:-</p><ul><li>Coordinate communication between front of the house and back of the house staff</li><li>Prepare shift schedules</li><li>Supervise kitchen and wait staff and provide assistance, as needed</li><li>Keep detailed records of daily, weekly and monthly costs and revenues</li><li>Arrange for new employees&rsquo; proper on-boarding (scheduling training and ordering uniforms)</li><li>Monitor compliance with safety and hygiene regulations</li><li>Gather guests&rsquo; feedback and recommend improvements to our menus</li></ul><p>Requirements and skills:-</p><ul><li>Must Speak Arabic</li><li>must be Bahrain Located</li><li>Work experience as a Restaurant Assistant Manager or similar role in the hospitality industry</li><li>Good math and reporting skills</li><li>Customer service attitude</li><li>Communication and team management abilities</li><li>Availability to work within opening hours (e.g. evenings, holidays, weekends)</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Are you Located In Bahrain </li></ul><p>Experience:</p><ul><li>Restaurant Assistant Manager: 1 year (Required)</li></ul><p>Language:</p><ul><li>Arabic (Required)</li></ul><p>Application Deadline: 20/02/2025</p>

Restaurant Assistant Manager- Local Hire

Propel Consult

<p>The F&amp;B Reservation Agent manages all table reservations and customer service operations while adhering to OPA&rsquo;s policies, procedures, standards, and regulations. It is a role responsible for responding to communications from guests, and referral networks concerning reservations arriving by mail, telephone, or through a central reservation system. The F&amp;B Reservation Agent creates and maintains reservation records and reports, provides information to the customers, and handles complaints regarding OPA products and services.</p><p>The F&amp;B Reservation Agent role involves a lot of communication with the guests and the team; and requires excellent interpersonal relationship skills to be able to relate well with guests from all walks of life.</p><p><b>Key Responsibilities:</b></p><p>1. Monitor all opening and closing procedures of the reception desk</p><p>2. Work closely with the General Manager and Operations Director in developing creative and profitable ideas, special activities, and offers based on the guests&rsquo; needs and satisfaction</p><p>3. Develop, implement, and update reservations and customer service SOPs and ensure adequate training to the team members</p><p>4. Manage booking and reservation system efficiently and control guests seating arrangements and floor plan</p><p>5. Make a great and impressive first impression on clients and ensure outstanding customer services</p><p>6. Answer phone calls in a professional manner and as per the OPA&rsquo;s standard procedures</p><p>7. Proficiently and politely handle guests&rsquo; reservation requests from both offline and online modes of reservations as per the availability of the restaurant and based on the guest&rsquo;s needs</p><p>8. Ensure the confirmation of reservation and response to inquiries are done promptly within 24 hours</p><p>9. Assist guests to their tables and organize the seating based on their preferences whilst balancing the customers&rsquo; flow in service stations</p><p>10. Confidently communicate OPA&rsquo;s business concept, product offerings, packages, event and activities, and all sales promotional materials to the guests</p><p>11. Attend to customer service inquiries efficiently</p><p>12. Collaborate with the service team to provide excellent customer service</p><p>13. Maintain a professional and courteous attitude and diplomacy while relating with clients even when dealing with hostile, impatient, or irate guests</p><p>14. Communicate with General Manager on all guest-related issues and work together in creating solutions and new ideas to elevate the guests&rsquo; experience and establish customer loyalty</p><p>15. Manage and maintain customers&rsquo; database system and ensure efficient filing of the guests&rsquo; important records and information and effectively utilize them to gain valuable insights about OPA&rsquo;s customers and for sales and marketing purposes</p><p><b>Key Competencies</b></p><p>1. Advanced knowledge of Table Management and Booking System software</p><p>2. Flexibility to work in shifts and long hours</p><p>3. Knowledge of restaurant operations</p><p>4. Knowledge of food hygiene and safety standards</p><p>5. Excellent interpersonal relationship skills</p><p>6. Excellent customer service skills</p><p>7. Excellent verbal and oral communication skills</p><p>Job Types: Full-time, Permanent</p><p>Pay: Up to BD260.000 per month</p>

Reservation Agen

Explore 441+ Customer service manager in Manama this September. Find roles across top companies and apply now to boost your career.

441 customer service manager jobs IN Manama

Customer Service Delivery Manager

Signature Key Account Manager

Client Service Manager, Trade Operations & Service

Client Service Manager, Trade Operations & Service

Customer Service Executive

Restaurant Assistant Manager- Local Hire

Reservation Agen