business development manager Jobs in Riyadh

business development manager

customer experience specialist Jobs in Riyadh

customer experience specialist

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customer service manager

Siemens Healthineers

<div>Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Advanced Therapy (Interventional and Surgical Imaging) /X-Ray Products (AT/XP) Regional Customer Service Modality Manager (CS MM AT/XP) 

 
This position will be based in our newly established Digital and Innovation Regional Headquarters in Riyadh, Saudi Arabia.
The Customer Services Modality Manager AT/XP will be responsible to monitor the major service KPIs related to the Advanced Therapy and X-Ray Products of Siemens Healthineers. This includes spare parts consumption, time to repair, and other vital KPIs necessary to ensure customer satisfaction and service profitability. 
 
The Customer Services Modality Manager will be responsible for driving improvement initiatives that enhance customer satisfaction and improve customer services delivery processes. 
 
The Customer Services Modality Manager will work with other countries&rsquo; customer service managers to oversee KPIs of AT/XP modalities and propose improvements/enhancement initiatives when and where needed. 
 
 
Your role 

<ul><li>Ensure customer satisfaction and outstanding customer experience from high performance service delivery, installation, and customer support.</li>
<li>Perform regular reporting to Customer Services management and countries for all service delivery topics</li>
<li>Support countries to improve service operations KPIs including SV, FVFR, spare parts consumption, etc.</li>
<li>Enable implementation of service processes / tool requirements in the countries, and perform effective service process management (continuous improvement).</li>
<li>Align implementation and project management strategy between Business Lines and Regions</li>
<li>Drive implementation of customer trend improvement measures identified through continuous monitoring of customer services operations.</li></ul> 
<div></div>

Your expertise:
<ul>
<li>BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.</li>
<li>5+ years of successful experience in service management within the AT and XP Modality, a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above.</li>
<li>Excellent organizational skills</li>
<li>Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization</li>
<li>Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives</li>
<li>Ability to read, analyze and translate into action financial profit and loss statements.</li>
<li>Professional level knowledge on using analytical databases and complex excel workbooks and associated pivot tables.</li>
<li>Ability to thrive as a member of a collaborative, cross-functional team</li>
<li>Prior experience in leadership and people management is highly advantageous.</li>
<li>Competent knowledge of MS Office applications, PowerBI and some reporting tools.</li>
<li>Fluent in English Language.</li></ul> 
To find out more about the specific business, have a look at Siemens Healthineers Saudi Arabia (siemens-healthineers.com)

 Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual&rsquo;s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world&rsquo;s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at Jobs at Siemens Healthineers (siemens-healthineers.com)

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.</div>

Advanced Therapy/X-Ray Products (AT/XP) Regional Customer Service Modality Manager

Infinite Sports KSA

JOB OVERVIEWAs a Customer Service &amp; Admin at Infinite Sports, you will play a key role in supporting the daily operations of our extracurricular activities (ECAs), Infinite Active programs, holiday camps, academy rentals, and community bookings across our Riyadh locations.You will act as the central point of contact for bookings, parent and provider communication, compliance tracking, and quality monitoring, ensuring smooth coordination and high service standards across all programs.ROLES &amp; RESPONSIBILITIES1. Booking Coordination :Manage and oversee all activity and facility bookings across Infinite Sports locations. Maintain accurate scheduling records to ensure maximum facility utilization. Proactively liaise with providers and internal teams to resolve scheduling conflicts efficiently.2. Customer Service :Serve as the primary contact for inquiries related to ECAs and programs. Provide clear guidance on program details, registration processes, schedules, and invoicing. Ensure invoices are monitored and followed up to avoid overdue payments. Respond promptly via phone, email, and in-person interactions while maintaining a professional and service-oriented approach.3. Quality Assurance &amp; Auditing :Conduct routine audits of providers and facilities to ensure compliance with Infinite Sports standards. Assess service quality and facility suitability for hosting programs. Identify improvement areas and coordinate corrective measures to maintain high operational standards.4. Administrative &amp; Operational Support :Provide day-to-day administrative assistance including data entry, document control, SOP documentation, and report preparation. Support the implementation of operational processes to enhance workflow efficiency.5. Compliance Management :Coordinate with the Operations team to collect, track, and maintain all required provider compliance documentation. Monitor document expiry dates and ensure timely renewals. Organize and upload all compliance documents to the shared drive for proper record management.6. Reporting Structure :Submit daily operational reports to the Admin Manager and Academy Manager &ndash; Infinite Sports LLC / Absolute Sports LLC.7. Marketing &amp; Lead Management :Support marketing initiatives by uploading Instagram stories, attending events, engaging with parents, promoting academy programs, generating leads, conducting follow-ups, tracking conversions, and maintaining accurate lead records. Assist with flyer distribution and contribute ideas for academy growth.8. Program Coordination :Assist in planning and delivering structured, age-appropriate camp programs in a fun and engaging environment.9. School Coordination :Work closely with school representatives to ensure program alignment with school objectives and expectations.10. Parent Engagement Initiatives :Coordinate and lead term-based parent engagement events to build strong relationships and maintain community involvement.11. Stakeholder Communication :Oversee communication with staff, students, parents, and providers, ensuring clarity, professionalism, and timely updates.12. Policy Adherence :Comply fully with school and company policies, maintaining high standards of professionalism and conduct.13. Social Media Oversight :Manage and monitor social media platforms to highlight program activities, achievements, and announcements.14. Additional Responsibilities :Carry out additional duties assigned by management, demonstrating flexibility and a proactive attitude.15. Camp Operations :Host and manage holiday camp programs, ensuring smooth execution and participant satisfaction.16. Uniform &amp; Inventory Control :Monitor uniform stock levels, coordinate orders, and ensure participants are properly equipped for training and competitions.Key Requirements:<ul><li>High School Diploma or equivalent qualification</li><li>Fluency in English (spoken and written)</li><li>Arabic proficiency is an advantage</li><li>Certification or training in Customer Service, Administration, or related fields preferred</li><li>Strong computer skills including MS Office and CRM systems</li></ul>Personal Competency:<ul><li>Strong verbal and written communication skills</li><li>Customer-focused mindset with high service standards</li><li>Excellent organizational and time-management abilities</li><li>Problem-solving skills with attention to detail</li><li>Ability to adapt to changing priorities in a fast-paced environment</li><li>Professional, confident, and comfortable interacting with parents, providers, and diverse stakeholders</li></ul>Job Types: Full-time, Contract Contract length: 24 monthsPay: ﷼4,000.00 per monthEducation:<ul><li>High school or equivalent (Required)</li></ul>Language:<ul><li>English fluently (Required)</li></ul>License/Certification:<ul><li>Iqama (Required)</li></ul>Location:<ul><li>Riyadh (Required)</li></ul>

Customer Service & Admin (Female)

Siemens Energy

<div><div>A Snapshot of Your Day:
 
 
As a Senior Project Manager for newly established Power Transformers and Reactors manufacturing facility in Saudi Arabia, you will play a vital role in ensuring seamless order management services for our customer SEC, making this position ideal for detail-oriented professionals who thrive in fast-paced environments. You will engage in meaningful projects that enhance customer satisfaction through efficient order processing, fulfillment, and issue resolution. By collaborating with cross-functional teams, you will contribute to Siemens Energy&rsquo;s mission of delivering exceptional service while fostering a culture of teamwork, accountability, and continuous improvement. The position will be based in Riyadh and will be relocated to Dammam in the future. 
 
How You&rsquo;ll Make an Impact: 
 
<ul><li>Provide comprehensive order management services, including quoting, processing, and fulfillment.</li><li>Ensure timely release of orders while adhering to established standards and policies.</li><li>Monitor and resolve order issues and processing errors to maintain customer satisfaction.</li><li>Collaborate with clients to support order entry, dispatch, and payment processes.</li><li>Prepare and maintain accurate documentation related to order management activities.</li><li>Work closely with internal teams to streamline processes and improve service delivery.</li></ul>
 
What You Bring: 
 
<ul><li>Bachelor&rsquo;s degree in Business Administration, Supply Chain Management, or a related field.</li><li>Proven experience (+10 years) in project management or customer service roles.</li></ul></div>
<ul><li>Related working experience or PM qualification for SEC projects</li><li>Strong organizational and multitasking skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficiency in order management software and Microsoft Office Suite.</li><li>Commitment to customer satisfaction and continuous process improvement.</li></ul>
 
About the Team: 
 
Our Grid Technology division enables a reliable, sustainable, and digital grid. The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology. 

Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character &ndash; no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards/Benefits
<ul><li>Competitive Salary Package</li>
<li>Targeted Bonus</li>
<li>Opportunities to work on a variety of innovative projects</li>
</ul>
https://jobs.siemens-energy.com/jobs
#LI-NS3</div>

Senior Project Manager - Siemens Energy, Riyadh KSA

CleanLife

To effectively monitor and enhance the customer experience by collecting feedback, measuring satisfaction levels, tracking key CX metrics, and analyzing customer touchpoints throughout the entire customer journey. The role ensures continuous improvement initiatives that strengthen customer loyalty and align with overall business objectives.Key Responsibilities<ul><li>Identify customer journey touchpoints and analyze their current performance, recommending improvement opportunities.</li><li>Collect, track, and analyze customer feedback, and provide actionable insights to internal stakeholders.</li><li>Measure and monitor key customer experience metrics, including Net Promoter Score (NPS), customer satisfaction (CSAT), and other relevant KPIs.</li><li>Conduct customer interviews, surveys, and feedback analysis, and prepare data-driven reports.</li><li>Collaborate with internal teams (Customer Service, Operations, Sales, Marketing, Product, and Technology) to identify gaps and improvement opportunities.</li><li>Escalate operational issues (e.g., billing, installation, pre/post-sales processes) to ensure a seamless customer experience.</li><li>Align customer experience strategies with marketing objectives and overall business goals.</li><li>Work closely with product and technology teams to enhance digital customer journeys (website, self-service platforms, mobile applications).</li><li>Design and implement customer retention programs to reduce churn and strengthen long-term engagement.</li><li>Monitor service performance metrics such as response time, resolution rate, and customer satisfaction scores.</li><li>Analyze internal performance data to identify trends impacting customer experience.</li><li>Track market trends and competitor strategies to maintain a competitive CX advantage.</li><li>Prepare weekly, monthly, and annual performance reports for stakeholders.</li><li>Lead cross-functional projects aimed at improving the overall customer journey.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration or a related field.</li><li>5&ndash;7 years of experience in Customer Experience, Customer Service, or Operations.</li><li>Strong analytical skills with experience in feedback analysis and process improvement.</li><li>Proficiency in CX tools, CRM systems, and customer support platforms.</li><li>Experience in the service industry or e-commerce is preferred.</li><li>Strong communication and stakeholder management skills.</li><li>Ability to work in a fast-paced environment and deliver measurable results.</li></ul>نوع الوظيفة: دوام كامل

Customer Experience Specialist

Qiddiya Investment Company

<div>Qiddiya Investment Company is looking for a passionate and dynamic professional to take on the role of Lead - Residents Relations (DEL5). In this key position, you will be responsible for fostering positive relationships with the resident community, ensuring their needs and concerns are addressed effectively. You will play an integral role in creating a welcoming and engaging environment that reflects Qiddiya&rsquo;s commitment to excellence in community relations.
Key Responsibilities<ul><li>
Operate resident feedback, complaints, and service recovery governance frameworks.</li><li>
Manage resident communication channels, notices, and information campaigns.</li><li>
Track and escalate resident issues, ensuring timely closure and service recovery.</li><li>
Coordinate with Housing Services, Catering, Recreation, Facilities, and other departments to resolve resident concerns.</li><li>
Maintain resident satisfaction data, trend analysis, and improvement actions.</li><li>
Support resident town halls, meetings, and engagement sessions.</li><li>
Ensure documentation of complaints, investigations, and closure evidence.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Hospitality Management, Business Administration, Communications, or related field.</li><li>
Customer service or complaints handling training is preferred.</li><li>
Minimum 5 years of experience in resident relations, customer service, hospitality, or community management.</li><li>
Experience managing complaint-handling frameworks and service recovery processes.</li><li>
Strong interpersonal and communication skills, with the ability to engage effectively with diverse resident groups.</li><li>
Proven experience in conflict resolution and problem-solving.</li><li>
Ability to manage multiple projects and priorities in a fast-paced environment.</li><li>
Proficient in using CRM systems and communication tools.</li><li>
Fluent in English.</li></ul> 

Benefits 
<ul>
<li>The opportunity to contribute to a groundbreaking, visionary project that will redefine the future of entertainment and lifestyle in Saudi Arabia.</li>
<li>A dynamic, multicultural work environment with opportunities for professional growth and development.</li>
<li>Competitive compensation and benefits in line with the scope and scale of the Qiddiya project.</li>
</ul>Join us in building the Destination City of the future!</div>

Lead - Residents Relations (DEL5)

Six Flags Qiddiya City and Aquarabia

<div>The Senior Associate - Guest Experience &amp; Product at Six Flags Qiddiya City and Aquarabia plays a crucial role in supporting the development, execution, and enhancement of guest experience initiatives. This position involves collaborating with various departments to ensure that all guest product offerings align with the overarching strategy and meet the high standards expected by guests. The Senior Associate will be responsible for analyzing guest feedback, coordinating guest experience projects, and assisting in the management of new product rollouts.
Key Responsibilities:<ul><li>
Assist in the development and implementation of guest experience enhancement strategies that align with overall business goals.</li><li>
Analyze guest feedback and survey data to identify trends, insights, and areas for improvement in guest offerings.</li><li>
Collaborate with cross-functional teams to execute initiatives aimed at enhancing guest satisfaction and loyalty.</li><li>
Support the management of new product development processes from concept to launch, ensuring all aspects align with guest needs.</li><li>
Monitor and report on key performance indicators (KPIs) related to guest experience and product effectiveness.</li><li>
Help organize and facilitate guest experience workshops, training sessions, and focus groups to gather insights and educate staff.</li><li>
Contribute to the creation and maintenance of documentation related to guest experience best practices, standard operating procedures, and protocols.</li><li>
Foster a culture of guest-centric innovation by providing support in ideation sessions and team brainstorming activities.</li></ul> 

Requirements 
Education:
Bachelor&rsquo;s degree in Hospitality Management, Business Administration, Marketing, or a related field.
Experience:<ul><li>
3-5 years of experience in guest experience management, product development, or customer service roles, preferably within the entertainment or hospitality industry.</li><li>
Experience with data analysis related to customer feedback and satisfaction measurement.</li></ul>
Skills:<ul><li>
Strong analytical skills with the ability to interpret data and generate actionable insights.</li><li>
Exceptional communication skills, both verbal and written, in English and Arabic.</li><li>
Proficient in using MS Office Suite and experience with data analysis tools.</li><li>
Ability to manage multiple projects simultaneously in a fast-paced environment.</li><li>
Strong organizational skills and attention to detail.</li></ul>
Core Competencies:<ul><li>
Customer Focus: A passion for providing exceptional guest experiences.</li><li>
Collaboration: Proven ability to work effectively with others to achieve common goals.</li><li>
Problem Solving: Ability to think critically and creatively to address challenges.</li></ul></div>

Senior Associate - Guest Experience & Product

Empowering Energy

Job Title: Branch Manager &ndash; Specialty Coffee Shop Location: Riyadh, Saudi Arabia Company: Blumen Caf&eacute; &amp; SweetsAbout Blumen Caf&eacute; &amp; SweetsBlumen Caf&eacute; is a well-established specialty caf&eacute; in Riyadh, known for serving premium coffee, exceptional beverages, and high-quality desserts. As we continue to grow and expand, we are looking for a passionate and experienced Branch Manager to lead one of our caf&eacute; locations and ensure operational excellence.Key Responsibilities<ul><li>Manage and oversee the daily operations of the caf&eacute; branch.</li><li>Lead, coach, and motivate the team to deliver outstanding performance and service.</li><li>Handle staff scheduling, recruitment, onboarding, and performance evaluations.</li><li>Maintain exceptional customer service standards and resolve customer concerns professionally.</li><li>Monitor inventory levels and coordinate with suppliers and vendors.</li><li>Track sales performance, manage expenses, and support profitability targets.</li><li>Ensure strict compliance with health, safety, and hygiene standards.</li><li>Prepare regular operational and sales reports for senior management.</li><li>Develop and implement initiatives to enhance efficiency, customer satisfaction, and revenue growth.</li></ul>Qualifications &amp; Requirements<ul><li>Proven experience as a Branch Manager, Caf&eacute; Manager, Operations Supervisor, or similar role within a coffee shop or caf&eacute; environment.</li><li>Strong leadership, organizational, and decision-making abilities.</li><li>Excellent communication skills in both Arabic and English.</li><li>Ability to thrive in a fast-paced, customer-focused setting.</li><li>Open to all nationalities.</li><li>Currently based in Riyadh or willing to relocate.</li></ul>What We Offer<ul><li>Competitive salary package.</li><li>Opportunities for professional growth and career advancement.</li><li>Staff discounts and performance-based incentives.</li><li>Supportive and professional work environment.</li></ul>How to ApplyInterested candidates are invited to send their CV to: mehmood@empoweringeng.comJob Type: Full-time

Branch Manager – Coffee Shop

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