sales manager

customer success manager

commercial manager

customer service specialist Jobs in Riyadh

customer service specialist

sales account manager

customer service manager

Ethra Human Resources

We are seeking a highly motivated Customer Care & Complaints Manager to lead our support operations and ensure exceptional customer experience. The ideal candidate will manage a team handling customer inquiries and complaints, with a focus on quality, responsiveness, and compliance with SAMA regulations. This role requires prior experience in fintech or banking, strong communication skills, and hands on familiarity with CRM tools like Zendesk or ZohoDesk. The candidate will be responsible for setting service standards, improving internal processes, and reporting key KPIs. Responsibilities <ul> <li>Build and optimize customer service policies and procedures</li> <li>Handle escalated complaints and ensure timely resolutions</li> <li>Ensure compliance with SAMA complaint handling regulations</li> <li>Track KPIs like CSAT, resolution time, and SLA compliance</li> <li>Collaborate with technical, product, and legal teams on service improvement</li> <li>Maintain customer feedback loops and suggest enhancements</li> <li>Prepare regular reports and present findings to senior management</li> </ul> Requirements <ul> <li>Experience: 3-5 years in customer service management</li> <li>Preferred Industry: Fintech / Banking / Lending / Regulated Services</li> <li>Language: Arabic (Fluent), English (Good)</li> <li>Tools: CRM, Helpdesk Platforms (Zendesk, ZohoDesk, etc.)</li> <li>Education: Bachelor's Degree (Business, IT, or related field)</li> </ul>

Customer Care Manager

Almarai - المراعي

The Company:Almarai is the world's largest vertically integrated dairy and the region's largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. "Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.31 billion on sales of SAR 20.97 Billion in 2024."An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group. About the Role To promote professional responsible for communicating the how and why regarding service expectations within our company. These professionals perform several duties, including answering phones, replying by emails, responding to customer questions, and assisting with customer issues. Requirements Potential candidates must meet the requirements mentioned below: <ul> <li>Diploma or preferably in relevant stream (English, Marketing)</li> <li>Experience of office administration and working with the general public.</li> <li>Minimum 2 years of Experience in the Tele sales field.</li> <li>Hands on knowledge and experience in SAP or similar package.</li> <li>Should be a good team player.</li> </ul> Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package. Seniority level <ul> <li>Associate</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Customer Service, Administrative, and Sales</li> </ul> Industries <ul> <li>Administrative and Support Services, Manufacturing, and Education Administration Programs</li> </ul> Get notified about new Customer Service Representative jobs in Riyadh, Saudi Arabia. Customer Service Titles <ul> <li>Customer Service Associate (Arabic speaker only)</li> <li>Customer Service Manager of Business Process Innovation</li> </ul> We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Service Representative

Qiddiya | القدية

<div>
 
 Qiddiya is Saudi Arabia's future capital of entertainment, sports, and culture &mdash; a 360 km&sup2; mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we're creating a destination like no other. This is more than a project, it's a national transformation. As construction accelerates, we're hiring ambitious talent to help shape it. If you're driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.
 
 
 
 
 General Summary:
 
 
 
 Works collaboratively with the Director and Senior Manager of Customer Experience Strategy &amp; Planning on one or more transport projects to design and develop the proposed customer journey. Liaises with transport project teams, strategy, operations, and other relevant functions to embed a world-class customer experience. In collaboration with the Customer Intelligence team, assists in evaluating the effectiveness of transport initiatives that impact on the overall customer experience.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Assists in the development of CX performance frameworks, KPIs, and investment plans
 </li>
 <li>
 Align customer experience goals with strategic transport plans and capital projects
 </li>
 <li>
 Assist in the development and refinement of end-to-end customer journeys across all modes of transport
 </li>
 <li>
 Support service planning and network design with a focus on customer outcomes
 </li>
 <li>
 Represent the voice of the customer in cross-departmental planning forums
 </li>
 <li>
 Prepare presentations, reports, and documentation related to customer journey planning and project updates
 </li>
 <li>
 Research and share global best practices in transport customer experience
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 <ul>
 <li>
 Bachelor's degree in business Strategy, Service Design or Customer Experience
 </li>
 <li>
 5+ years in customer transport experience or service planning; GCC experience highly regarded
 </li>
 </ul>
</div>

Assistant Manager - Customer Experience Planning (CDU3) - CDUP 2062

InnovationTeam

<div>The Customer Success Executive acts as the single point of contact (SPOC) for operational interactions between Innovation Team and Client stakeholders (Section Managers, Directors, HR, and Operations). The role ensures seamless client experience by managing timesheet processes, approvals, payroll offsets, and support on client internal tools, while also addressing employees&rsquo; operational queries.
Purpose of the Role
To strengthen customer satisfaction and operational continuity by bridging communication between client teams, employees, and internal departments (Account Management, HR, Operations, Finance, and Fulfilment). The CSR ensures that all client-facing operational deliverables (e.g., timesheets, internal tool migrations, campaigns) are completed on time, accurately, and in compliance with client processes and ITC policies.
Key Responsibilities
Timesheet &amp; Billing Support<ul><li>Prepare consolidated timesheets for employees based on internal systems of InnovationTeam as well as time capturing systems from client&rsquo;s side.</li><li>Circulate timesheets to employees for self-verification and comments &amp; send them to Client Section Managers for approvals before deadlines. Track and follow up with Client approvers for pending timesheet confirmations. Maintain mapping of employees and Client approvers (Section Manager, Director). Update Operations for any changes in client hierarchy</li><li>Coordinate with Finance for Delivery Notes (DN) preparation and follow-up with client&rsquo;s GM approval by liaising with account management.</li><li>Work on automating the process with the help of Technology department</li></ul>
Payroll Coordination<ul><li>Liaise with HR to flag unapproved or rejected hours for payroll offset (loss of pay)</li><li>Ensure synchronization between approved hours and HR payroll processing deadlines</li></ul>
Client System Support<ul><li>Act as the support contact for client&rsquo;s internal tools (Availo, Gates, etc.).</li><li>Facilitate onboarding of new employees into client systems.</li><li>Coordinate with Client&rsquo;s IT Helpdesk for tool-related technical issues</li></ul>
Client Ad-hoc Requests<ul><li>Support client campaigns (e.g., golden image migration, tool migrations, compliance checks).</li><li>Track completion of campaign tasks by relevant employees.</li><li>Escalate non-compliance or delays to Customer Success Manager.</li></ul>
Employee Support (Operational)<ul><li>Address employee queries regarding onboarding, access issues, attendance discrepancies, or client system usage.</li><li>Route requests to respective departments (HR, IT, Admin, etc.) for resolution and to client departments.</li><li>Maintain employee communication logs for traceability.</li></ul>
Reporting &amp; Documentation<ul><li>Maintain records of client communications, timesheet cycles, and escalations.</li><li>Prepare weekly and monthly dashboards on client satisfaction, approval rates, and SLA adherence</li></ul>
Data &amp; Documentation management<ul><li>Ensure proper data repository management and document preparation for all processes.</li><li>Maintain organized folders for timesheets, approvals, and communications per client and month.</li><li>Ensure all records are retrievable for audits and client reviews.</li></ul>
Continuous Improvement<ul><li>Maintain records of client communications, timesheet cycles, and escalations.</li><li>Prepare weekly and monthly dashboards on client satisfaction, approval rates, and SLA adherence.</li><li>Be open to evolving responsibilities as client processes expand. The role may include additional tasks in the future to enhance customer experience and operational excellence</li></ul>
Required Skills &amp; Competencies<ul><li>Customer Communication, Problem Solving, Collaboration, Cultural Awareness, Process Orientation, Stake Holder Management, Data Accuracy &amp; Attention to details &amp; Tools proficiency.</li><li>Customer Service Mindset and Resourcefulness to proactively solve client or employee issues with minimal supervision.</li></ul>
Qualifications &amp; Experience
Bachelor&rsquo;s degree in Business Administration, Operations, or a related field.
4 - 6 years of experience in a Customer Success / Operations Support / Client Service role, preferably within IT or telecom outsourcing.
Prior experience handling timesheet-based billing or is a strong advantage.</div>

Customer Success Executive

Sscegypt

Our client is looking for Client Care Manager who can serves as a leader within the Client Care Team, ensuring exceptional service and support for clients. This role is responsible for managing client inquiries, resolving issues, and enhancing the overall client experience while maintaining compliance with regulatory standards set by the Capital Market Authority. The Manager will also mentor team members and drive process improvements.KEY RESPONSIBILITIESKey Accountabilities1. Client Interaction Management<ul><li>Lead & manage client calls, ensuring prompt and accurate responses to inquiries and concerns.</li><li>Facilitate clear and open lines of communication between clients and the company, ensuring that all inquiries and concerns are addressed promptly and accurately.</li><li>Implement a structured process for managing escalated client issues, ensuring timely resolutions while maintaining a high level of client satisfaction and trust.</li></ul>2. Client Accounts Management Responsibilities<ul><li>Lead collaboration efforts with Relationship Managers (RMs) to ensure accurate and timely account openings, overseeing the collection and verification of all necessary documentation.</li><li>Enforce & establish a comprehensive checklist of required documentation for account openings, ensuring all necessary forms are completed and signed.</li><li>Conduct thorough reviews of client documents to verify authenticity and ensure compliance with regulatory standards, including identification, proof of address, and financial disclosures.</li><li>Maintain organized records of all client documentation, ensuring easy retrieval for audits and compliance checks, thereby upholding the integrity of client data.</li><li>Conduct comprehensive training sessions for junior staff on documentation requirements and account opening procedures, fostering a culture of continuous improvement and compliance within the team.</li></ul>3. Due Diligence and Compliance<ul><li>Supervise the efforts of Client care team and Relationship Managers (RMs) in conducting comprehensive due diligence searches in accordance with "Know Your Client" (KYC) policies, ensuring thorough and accurate client assessments.</li><li>Provide training and support to team members on compliance standards and KYC policies, reinforcing the importance of due diligence in client account management.</li><li>Ensure compliance with regulatory requirements and internal standards in all client interactions.</li><li>Stay updated on regulatory changes and industry best practices to adapt documentation requirements as necessary, ensuring ongoing compliance with the Capital Market Authority.</li></ul>4. Process Improvement<ul><li>Analyze current client account management processes to identify inefficiencies and areas for enhancement, ensuring optimal workflow and client satisfaction.</li><li>Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.</li><li>Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.</li><li>Conduct training sessions for team members on updated processes and procedures, ensuring that all staff are equipped with the necessary knowledge and skills to adapt to changes effectively.</li><li>Collaborate with other departments to streamline inter-departmental processes, enhancing overall efficiency and service delivery for clients.</li></ul>5. Information Security Obligations<ul><li>Comply with the corporate information security policies & procedures relevant to the role.</li><li>Preserve the:</li></ul>o Confidentiality of information by promising that data should only be accessed by authorized people.o Integrity of the information by safeguarding the accuracy and completeness of information and processing methods.o Availability of information, by ensuring that users under their control have access to information and associated assets when required.<ul><li>Protect organizational assets (information, software, hardware) against compromise.</li><li>Comply with Data Protection and Intellectual Property Rights legislation valid in KSA.</li></ul>JOB SPECIFICATIONQUALIFICATION<ul><li>Bachelor's degree in finance, Business Administration, Economics, or a related field.</li></ul>CERTIFICATION<ul><li>CME-1 Certification is required.</li></ul>EXPERIENCE<ul><li>Minimum of 8 years of experience in client care, customer service, or related roles, preferably within the financial services industry.</li><li>Proven track record in managing complex client relationships and resolving issues effectively</li><li>In-depth understanding of the regulatory landscape in Saudi Arabia, including compliance with CMA regulations.</li></ul>COMPETENCIES<ul><li>Exceptional Customer Service Skills</li><li>Strong Problem-Solving and Decision-Making Abilities.</li><li>Excellent Communication and Interpersonal Skills.</li><li>Attention to Detail and Quality Focus.</li><li>Ability to Multi-task in a Fast-Paced Environment.</li></ul><ul><li>Excellent command of Spoken and Written English Language.</li></ul>INTERNAL & EXTERNAL COMMUNICATION<ul><li>Regular interaction with RMs, Head of Business Development, and other departments to ensure cohesive client service.</li></ul>Important Note:<ul><li>The above is a partial list of duties; you may be expected to perform different tasks as necessary, suiting the business need to meet the overall business objectives.</li><li>The KPIs will be followed post acceptance.</li></ul>

Clients Care Manager

Al Ghalia Trading

Position Summary: The B2B Manager role includes fostering strong business relationships, driving sales, and ensuring long-term success for the company with all our B2B customers.1. Business Development:<ul><li>Identify new business opportunities and partnerships.</li><li>Develop strategies to attract new clients and retain existing ones.</li></ul>2. Account Management:<ul><li>Build and maintain strong relationships with all clients.</li><li>Understand client needs and provide solutions.</li><li>Ensure client satisfaction and retention.</li></ul>3. Sales and Marketing:<ul><li>Develop and implement sales strategies to increase company sales via B2B channel.</li><li>Collaborate with marketing teams.</li><li>Monitor market trends and competitor activities.</li></ul>4. Negotiation:<ul><li>Negotiate contracts and agreements with clients.</li><li>Ensure favorable terms for the company while maintaining strong relationships.</li></ul>5. Team Management:<ul><li>Lead and coach the B2B team.</li><li>Set goals and targets for the B2B team and enhance performance.</li><li>Provide guidance and support to team members.</li></ul>6. Data Analysis:<ul><li>Analyze sales data and client feedback.</li><li>Use data to identify trends and opportunities for growth.</li><li>Make data-driven decisions to improve performance.</li></ul>7. Communication:<ul><li>Communicate effectively with clients, team members, and other departments.</li><li>Present reports and updates to senior management.</li></ul>8. Strategy Development:<ul><li>Develop long-term business strategies to drive growth.</li><li>Identify areas for improvement and implement necessary changes.</li></ul>9. Risk Management:<ul><li>Identify and mitigate potential risks to business relationships.</li><li>Ensure compliance with regulations and company policies.</li></ul>10. Customer Service:<ul><li>Address client concerns and resolve issues in a timely manner.</li><li>Ensure a high level of customer satisfaction.</li></ul>11. Industry Knowledge:<ul><li>Stay updated on industry trends and best practices.</li><li>Use industry knowledge to anticipate changes and adapt strategies accordingly.</li></ul>12. Budget Management:<ul><li>Manage budgets for sales, marketing, and client management activities.</li><li>Ensure expenditures are in line with company goals and objectives.</li></ul>Critical Skills and Competencies:<ul><li>5 years in food industry</li><li>Very passionate about work</li><li>Strong networker</li><li>Excellent background in customer service</li><li>Good leadership skills, team leader, motivator</li><li>Excellent interpersonal and communication skills</li><li>Customer-focused</li><li>Food safety knowledge</li><li>Effective decision-making and problem-solving skills</li><li>Fluent in both Arabic and English</li></ul>Job Types: Full-time, ContractExperience:<ul><li>hospitality : 10 years (Required)</li></ul>

B2B Manager - F&B/Hospitality

National Medical Care

<div>
 
 
 
 Job Summary
 
 
 
 
 
 
 
 The Patient Service Manager will be responsible for maintaining efficient room schedules at each of the Outpatient reception / clinics and working with Physicians to ensure maximum utilization of all the Clinics.
 
 
 
 
 
 Expected to assure the coordination and continuity of activities performed by schedulers with Nurses and physicians by providing the better care to the patients in outpatient clinics in compliance with the established criteria. Continuously monitors computer and telephone systems to ensure proper operations, responds to and acts upon equipment problems quickly. Immediately responds to patients concerns, prompts other schedules to be sensitive to fluctuations in the number of patients in the waiting queue.
 
 
 Work is performed independently with schedulers in a work setting involving frequently unpredictable unique situations
 
 
 
 
 
 
 
 
 
 
 Major Duties and Responsibilities
 
 
 
 
 
 
 <ul>
 <li>
 Ensures through his actions, either directly or indirectly, that a superior quality of medical treatment, compassion and understanding is given to every patient served at the CARE Hospitals and Clinics.
 </li>
 <li>
 Following-up the problems facing the Registration Clerks regarding the company patients and whether the patient is eligible for treatment in the hospital or not.
 </li>
 <li>
 Developing and maintaining a system to manage this effectively.
 </li>
 <li>
 Follows the complaints system and policy of Patient Service Department.
 </li>
 <li>
 Work is conducted in a professional manner maintains patients file confidentiality when required.
 </li>
 <li>
 Follows all departments policies and procedures.
 </li>
 <li>
 Participates in on-going education program developed by the department, e.g. Department Policy and Procedures, Fire Safety, Risk Management, Environmental control.
 </li>
 <li>
 Coordinates with the appointment clerk and receptionist about operating duties.
 </li>
 <li>
 Coordinates with Nursing and Doctors to have all patients seen on time and report any delay.
 </li>
 <li>
 Works as patient advocate.
 </li>
 <li>
 Conducts regular process evaluation and initiates performance improvement projects.
 </li>
 <li>
 Conducts regular patient satisfaction survey and staff performance monitoring audit.
 </li>
 <li>
 Maintains the flow of outpatient medical records within the assigned clinics and checks that the files have been properly processed and are available for all patients.
 </li>
 <li>
 Provides assistance, guidance and work direction to the clinic schedulers to maintain the highest level of quality services.
 </li>
 <li>
 Notifies Nursing Supervisor or senior physician of any conflict between the different specialties to discuss the problems and solve them.
 </li>
 <li>
 Operates computer to feed the daily clinic visits and ensures that the no-show status for each patient is updated in the system.
 </li>
 <li>
 Gives orientation to new hires on policies and procedures pertaining to work area, eligibility of treatment, Patient Care System, Schedules patterns.
 </li>
 <li>
 Implements methods in coordination with the various outpatient medical record units to minimize the number of missing files and puts efforts to locate them.
 </li>
 <li>
 Organizes and ensures the correctness of the variable patterns for all physician schedules in the assigned general practice and specialty clinics. These efforts are done through consultation with the directions from the Service Chiefs and Nursing Supervisors.
 </li>
 <li>
 Performs other applicable tasks and duties assigned within the employee&rsquo;s knowledge, skills and abilities.
 </li>
 <li>
 Performs additional tasks and duties as assigned by the management.
 </li>
 </ul>
 
 
 
 
 
 
 Supervises
 
 
 
 
 OPD Patient service team
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 A minimum of:
 
 
 
 
 
 
 Education:
 
 
 
 Diploma or bachelor degree in administration preferable in healthcare / hospital administration.
 
 
 
 
 
 
 Experience:
 
 
 
 Five (5) years of applicable experience related to position preferably in large-scale hospital.
 
 
 
 
 
 
 Competencies / Skills:
 
 
 <ul>
 <li>
 Excellent command of written and spoken English and Arabic.
 </li>
 <li>
 Excellent public relation skills, people oriented and excellent interpersonal relation skills are a must.
 </li>
 <li>
 Working knowledge of Customer Services
 </li>
 <li>
 Working knowledge of Computer application related to job and MS office.
 </li>
 </ul>
 
 
</div>

Patient Service Manager

Explore 1744+ Customer service manager in Riyadh this December. Find roles across top companies and apply now to boost your career.