sales executive

sales coordinator

sales manager

account manager

sales account manager

customer service manager

Aqua-Tots Saudi Arabia

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 The Office Manager will assist the General Manager in leading and managing the Front Desk team while upholding Aqua-Tots Swim Schools&rsquo; Core Values and brand standards. Our mission is to provide consistent, high-quality swimming lessons that follow the Aqua-Tots Curriculum Standards, along with excellent customer service in a safe and welcoming environment.
 <br/>
 <br/>
 <strong>
  Position Type
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Full-time position
  </li>
  <li>
   5 working days per week (schedule may vary based on the season)
  </li>
  <li>
   Working hours: 1:00 PM &ndash; 9:00 PM
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Lead &amp; Manage the Front Desk Team
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Hire, onboard, train, and schedule Front Desk staff while ensuring full coverage.
  </li>
  <li>
   Coach, mentor, and review performance while providing timely feedback.
  </li>
  <li>
   Build a collaborative team environment and promote the Aqua-Tots culture.
  </li>
  <li>
   Assist in planning and hosting monthly in-service meetings.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Drive Customer Experience &amp; Sales
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Create a welcoming and engaging Aqua-Tots experience.
  </li>
  <li>
   Educate families about the swim journey and sell swim lesson packages.
  </li>
  <li>
   Resolve customer issues in coordination with the General Manager.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Lead Management &amp; Technology Systems
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage the Front Desk staff in tracking and converting leads.
  </li>
  <li>
   Ensure accuracy and cleanliness of Pike13 profiles and customer plans.
  </li>
  <li>
   Maintain excellent customer experience with all technology platforms.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Uphold Safety, Facility &amp; Inventory Standards
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure the school&rsquo;s safety and maintain brand-standard appearance inside and outside the facility.
  </li>
  <li>
   Manage inventories for customers, staff, and facility needs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Reporting &amp; Goal Execution
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Implement and achieve sales goals.
  </li>
  <li>
   Own and monitor school revenue targets.
  </li>
  <li>
   Analyze and present reports to support management decisions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School Diploma or equivalent.
  </li>
  <li>
   Minimum of one year of experience in sales, customer service, or a leadership role.
  </li>
 </ul>
</div>


Office Manager

Siemens Healthineers

<div><div><div><div><div><div><b>Job ID
</b></div><div>480621
</div></div><div><div><b>Posted since
</b></div><div>12-Oct-2025
</div></div><div><div><b>Organization
</b></div><div>Siemens Healthineers
</div></div><div><div><b>Field of work
</b></div><div>Customer Services
</div></div><div><div><b>Company
</b></div><div>Siemens Healthcare Limited
</div></div><div><div><b>Experience level
</b></div><div>Mid-level Professional
</div></div><div><div><b>Job type
</b></div><div>Full-time
</div></div><div><div><b>Work mode
</b></div><div>Office/Site only
</div></div><div><div><b>Employment type
</b></div><div>Permanent
</div></div><div><div><b>Location(s)
</b></div><div><ul><li>Riyadh - Ar Riyad - Saudi Arabia
</li></ul></div></div></div></div></div><div><div><div><div><div>Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.<div><div><br>
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.<br>
</div><div></div><br>
<div>Apply now for the position of <b>Operations Manager</b> based in <b>Riyadh, Saudi Arabia.<br>
</b></div><div></div><br>
<div><b>Your tasks and responsibilities
</b></div><ul><li>Ensure consistently high operational performance to achieve customer satisfaction.
</li><li>Manage and follow up on customer complaints, ensuring timely resolution and preventive actions.
</li><li>Foster a customer-centric culture within the service team.
</li><li>Ensure the full functionality and day-to-day operation of the Customer Care Center (CCC).
</li><li>Implement and monitor the SERVOR process.
</li><li>Provide qualified resources for pre-clarification, technical support, and application inquiries.
</li><li>Define and supervise the escalation process
</li><li>Introduce, maintain, and operate the ERP/Service Management System (SPIRIDON).
</li><li>Ensure proper data entry and collection for every service incident.
</li><li>Generate and submit key performance indicators (KPIs) as required by Siemens Healthineers standards.
</li><li>Support digital service tools integration where applicable.
</li><li>Provide regular operational reports to regional management, including service situation summaries and escalation updates.
</li><li>Ensure compliance with safety, quality, and regulatory standards.
</li><li>Ensure commercial efficiency and profitability of the service operation within the project scope.
</li><li>Review and analyze technical and financial performance (Scorecards, dashboards, cost KPIs).<br>
</li></ul><div></div><br>
<div><b>Your qualifications and experience
</b></div><ul><li>Bachelor&rsquo;s Degree in Biomedical Engineering, Electrical Engineering, or related field.
</li><li>Min. 3 years of experience in Healthcare Service Operations, preferably within Siemens Healthineers or similar environment.
</li><li>Proven experience in Customer Care Center management, ERP systems.
</li><li>Strong leadership, communication, and customer management skills.
</li><li>Excellent analytical and reporting abilities.
</li><li>Fluent in English.<br>
</li></ul><div></div><br>
<div><b>Who we are:
</b></div><div>We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.<br>
</div><div></div><br>
<div><b>How we work:
</b></div><div>When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual&rsquo;s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world&rsquo;s most threatening diseases.<br>
</div><div></div><br>
<div>As an equal opportunity employer, we welcome applications from individuals with disabilities.<br>
</div><div></div><br>
<div>We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.<br>
</div><div></div><br>
<div><b>To all recruitment agencies:
</b></div><div>Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.</div></div></div></div></div></div></div></div><div></div>

Operation Manager

AtkinsRéalis

<div><p>AtkinsR&eacute;alis is looking for a <b>Customer Experience Expert, </b>in <b>Riyadh, KSA.</b></p><p><b>
About AtkinsR&eacute;alis</b></p><p>
Created by the integration of long-standing organizations dating back to 1911, AtkinsR&eacute;alis is a world-class engineering services and nuclear company dedicated to engineering a better future for our planet and its people. We create sustainable solutions that connect people, data and technology to transform the world's infrastructure and energy systems. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory &amp; environmental services, intelligent networks &amp; cybersecurity, design &amp; engineering, procurement, project &amp; construction management, operations &amp; maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in strategic sectors such as Engineering Services, Nuclear and Capital. News and information are available at www.atkinsrealis.com or follow us on LinkedIn.</p><p>
Learn more about our career opportunities at: https://careers.atkinsrealis.com</p><p>
The Customer Experience Expert will play a vital role in enhancing passenger satisfaction across the metro network during its Operations &amp; Maintenance (O&amp;M) phase. This role focuses on analyzing customer feedback, optimizing service delivery, and implementing initiatives that prioritize the needs and expectations of metro users. The expert will work closely with operational teams and stakeholders to ensure a seamless and positive customer journey.</p><p><b>
Key Responsibilities:</b></p><ul><li>
Enhance customer satisfaction by identifying service gaps and implementing customer-focused initiatives.</li><li>
Analyze feedback from passengers and stakeholders to identify trends, issues, and opportunities for improvement.</li><li>
Optimize service delivery across all customer touchpoints, ensuring consistency, responsiveness, and quality.</li><li>
Collaborate with O&amp;M Contractors and internal teams to align service standards with customer expectations.</li><li>
Develop and monitor customer experience metrics and performance indicators.</li><li>
Support the design and execution of customer engagement programs, surveys, and outreach activities.</li><li>
Provide recommendations to the Employer for improving passenger experience and service quality.</li></ul><p><b>
Qualifications &amp; Experience:</b></p><ul><li>
Bachelor&rsquo;s degree in Customer Relations, Business Administration, or a related field.</li><li>
10 - 15 years of experience in customer service management, preferably within transport or infrastructure sectors.</li><li>
Strong analytical skills to interpret customer data and drive actionable insights.</li><li>
Excellent interpersonal and communication skills, with the ability to engage effectively with passengers, contractors, and internal teams.</li></ul><p><b>
Preferred Attributes:</b></p><ul><li>
Experience in metro or railway operations.</li><li>
Familiarity with customer satisfaction tools, CRM systems, and service quality frameworks.</li><li>
Ability to work in a dynamic, customer-facing environment with a focus on continuous improvement.</li></ul><p><b>
Why choose AtkinsR&eacute;alis?</b></p><ul><li>
Tax-free salary.</li><li>
Life insurance coverage.</li><li>
Comprehensive medical insurance coverage.</li><li>
Paid Annual leave.</li><li>
Company gratuity scheme.</li><li>
Discretionary bonus program.</li><li>
Annual flight contribution.</li><li>
Relocation assistance.</li><li>
Transportation &amp; housing allowances.</li><li>
Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, as well as personal health, fitness, and nutrition consulting.</li></ul><p><b>
Your difference makes a difference.</b> We care for our people and are committed to creating an inclusive working environment where you can thrive and build a future you want to be a part of.</p><p>
AtkinsR&eacute;alis is committed to eliminating discrimination and encouraging diversity amongst our workforces. We aim to provide quality and fairness for all job applicants and employees and not to discriminate on grounds of gender, marital status, age, race, ethnic origin, religious conviction, or disablement. We oppose all forms of unlawful treatment and discrimination.</p><p>
Our aim is for the company to be representative of all sections of society and that each employee feels respected and able to give their best. We are committed to a policy of treating all our employees and job applications equally.</p><p><b>
We pursue this commitment by:</b></p><ul><li>
Having clear and concise procedures and guidelines for both line managers and employees to ensure policies are fully understood and implemented.</li><li>
Complying with the relevant employment legislation and codes of practice.</li><li>
Ensuring that all existing employees, potential employees, colleagues, and customers are treated equally and with respect.</li></ul><p>
#RMP</p></div>

Customer Experience Expert

Johnson & Johnson MedTech

<div>
 At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
 <br/>
 <br/>
 <strong>
  Job Function
  <br/>
  <br/>
 </strong>
 Customer Management
 <br/>
 <br/>
 <strong>
  Job Sub Function
  <br/>
  <br/>
 </strong>
 Customer Service Operations
 <br/>
 <br/>
 <strong>
  Job Category
  <br/>
  <br/>
 </strong>
 Professional
 <br/>
 <br/>
 <strong>
  All Job Posting Locations:
  <br/>
  <br/>
 </strong>
 Riyadh, Saudi Arabia
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Summary of the job:
  <br/>
  <br/>
 </strong>
 Customer Service is a strategic role responsible for overseeing customer data analysis, and spearheading initiatives for JNJ customers. This position focuses on leveraging Customer Service data to enhance customer engagement or to provide a most effective service to our customers or Stakeholders. Responsible for managing J&amp;J customers and be the first point of contact for customers in Saudi Arabia. Customer Relationship Management is key along with responding to their queries and solving their issues
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Experience &amp; Service Excellence
  </li>
  <li>
   Champion a culture of exceptional customer service, mutual trust, and cross-functional collaboration.
  </li>
  <li>
   Manage customer inquiries related to orders, deliveries, product information, changes, cancellations, and pricing, ensuring timely and accurate resolution.
  </li>
  <li>
   Handle customer complaints (e.g., billing issues, shipping delays, product concerns), ensuring root-cause analysis and implementation of corrective actions.
  </li>
  <li>
   Oversee customer visits and engagement to identify business needs and promote new initiatives that enhance satisfaction.
  </li>
  <li>
   Act as a key contributor to customer survey and hospital benchmark programs, leading action plans to address feedback.
  </li>
  <li>
   CRM &amp; Data Management
  </li>
  <li>
   Oversee the Salesforce CRM system: ensure effective usage, data quality, and system optimization to meet business needs.
  </li>
  <li>
   Ensure all interactions are logged with a &ldquo;Right First-Time&rdquo; mindset.
  </li>
  <li>
   Monitor and report on KPIs related to customer engagement and CRM system effectiveness.
  </li>
  <li>
   Provide guidance and training to team members on CRM usage, data analysis, and customer relationship best practices.
  </li>
  <li>
   Develop and maintain robust data governance and privacy standards.
  </li>
  <li>
   Project Management &amp; Continuous Improvement
  </li>
  <li>
   Lead and support local and regional projects focused on customer experience and process efficiency.
  </li>
  <li>
   Collaborate with Sales, Marketing, Supply Chain, Quality, Finance, and Regulatory teams to implement key initiatives, including commercial and E2E supply chain transformations (e.g., NUPCO tender requirements).
  </li>
  <li>
   Drive adoption of digital solutions and automation to eliminate waste and simplify operations.
  </li>
  <li>
   Operational Support &amp; Coordination
  </li>
  <li>
   Serve as the customer-facing representative for Supply Chain, supporting activities such as invoicing, consignment inventory, stock replenishment, and returns.
  </li>
  <li>
   Coordinate order fulfillment, transportation error resolution, and inventory updates.
  </li>
  <li>
   Ensure timely placement of replacement part orders and resolution of shipment discrepancies.
  </li>
  <li>
   Analysis &amp; Reporting
  </li>
  <li>
   Analyze customer data and service trends to identify opportunities for improvement and innovation.
  </li>
  <li>
   Provide regular reporting on service metrics and project outcomes.
  </li>
  <li>
   Support quality measurement and operational accuracy within customer service processes.
  </li>
  <li>
   Leadership &amp; Collaboration
  </li>
  <li>
   Support and mentor team members to drive dedication, operational efficiency, and innovation.
  </li>
  <li>
   Foster collaboration across departments to continuously improve E2E customer service processes.
  </li>
  <li>
   Compliance &amp; Policy Adherence
  </li>
  <li>
   Ensure compliance with J&amp;J Business Conduct policies, HCC, SOX regulations, and the J&amp;J Credo.
  </li>
  <li>
   Participate actively in compliance meetings and fulfill program requirements with diligence.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong analytical and decision-making skills.
  </li>
  <li>
   Excellent stakeholder management and cross-functional collaboration.
  </li>
  <li>
   Willingness to travel as required by the role.
  </li>
  <li>
   Maintain sound product knowledge of One MD offerings
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education: Relevant Bachelor&rsquo;s degree, or equivalent combination of education and experience
  </li>
  <li>
   Years of Experience: Must have 4+ years' experience in Data Management
  </li>
  <li>
   ﻿﻿Solid Order-to-Invoice knowledge has developed with both End Customers and Distributors.
  </li>
  <li>
   ﻿﻿Strong understanding of Customer care processes and systems
  </li>
  <li>
   Excellent leadership and influence skills, able to bring vision to a group and across departments by showing a strong customer service mindset
  </li>
  <li>
   ﻿﻿Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
  </li>
  <li>
   Previous experience in Supply Chain (required) and the Healthcare industry or Consumer Industry (preferred)
  </li>
  <li>
   Language: English &amp; Arabic a must
  </li>
  <li>
   Location: Riyadh, Saudi Arabia
  </li>
  <li>
   Relocation availability: No budget available for relocation, willing candidate will have to self-fund this.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Leadership Behaviors Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   LIVE OUR CREDO: Demonstrate and inspire the behaviors that reinforce Our Credo.
  </li>
  <li>
   CONNECT: Develop deep insights into the needs of our patients, customers, markets and communities.
  </li>
  <li>
   SHAPE: Drive innovation; anticipate and shape industry and market changes to advance health care globally.
  </li>
  <li>
   LEAD: Create an environment where leadership and talent development is top priority.
  </li>
  <li>
   DELIVER: Deliver results by inspiring and mobilizing people and teams.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Leadership Profile
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong communication &amp; interpersonal skills
  </li>
  <li>
   Strong analytical and problem-solving skills
   <br/>
   <br/>
  </li>
 </ul>
 At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
 <br/>
 <br/>
</div>


Senior Customer Service Representative

Al Sadaf Trading Co. | شركة السدف للتجارة

<div>
 <strong>
  Company Description
  <br/>
 </strong>
 <p>
  Al Sadaf Trading Co., a specialized commercial sector company in Saudi Arabia, has successfully launched its brands, Mumuso and DUOZOULU, in a short period. The company excels in offering a wide range of products, including clothing, footwear, accessories, stationery, and cosmetics. Al Sadaf is dedicated to fostering growth and expanding the retail sector while attracting successful brands. The company is committed to providing quality products and exceptional customer service.
  <br/>
 </p>
 <strong>
  Role Description
  <br/>
 </strong>
 <p>
  This is a full-time on-site role for an Assistant Store Manager located in Riyadh, Saudi Arabia. The Assistant Store Manager will oversee daily store operations, ensure customer satisfaction and provide excellent customer service. Responsibilities also include managing store staff, maintaining inventory, implementing retail loss prevention measures, and ensuring the store meets its sales goals. The role requires effective communication and leadership skills to deliver a high-quality shopping experience.
  <br/>
 </p>
 <strong>
  Qualifications
  <br/>
 </strong>
 <ul>
  <li>
   Customer Satisfaction and Customer Service skills
  </li>
  <li>
   Strong Communication skills
  </li>
  <li>
   Experience in Store Management
  </li>
  <li>
   Knowledge of Retail Loss Prevention practices
  </li>
  <li>
   Ability to lead and motivate a team
  </li>
  <li>
   Problem-solving and decision-making skills
  </li>
  <li>
   Bachelor's degree
  </li>
 </ul>
</div>


Assistant Store Manager

Apparel Group

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Objective:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
  </li>
  <li>
   Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures
  </li>
  <li>
   End to end store responsibility in absence of Store Manager
  </li>
  <li>
   Promote the Loyalty Program of the company for maximizing loyalty and repeat sales
  </li>
  <li>
   Provide feedback to the Store Manager and Area Manager with regards to employees and products.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Responsibility:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss
  </li>
  <li>
   Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
  </li>
  <li>
   Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales
  </li>
  <li>
   Assisting the Store Manager in implementation of operating procedures at the store as per the company standards
  </li>
  <li>
   Ensure the brand and company&rsquo;s policies and procedures are adhered by all the staff at all the times
  </li>
  <li>
   Regularly audits own store administration and resolve any issues
  </li>
  <li>
   Manage the daily roaster, leave and grievances of the retail staff
  </li>
  <li>
   Maintain the visual merchandising standards at the stores all the time as per set VM standards
  </li>
  <li>
   Promote the Club Apparel Loyalty Program of the company for repeat sales
  </li>
  <li>
   Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products
  </li>
  <li>
   Ensure awareness and vigilance at all times of security in the store without any negligence
  </li>
  <li>
   Must be updated about the various brands of the group for suggestive selling to the customers
  </li>
  <li>
   End to end store responsibility in absence of Store Manager
  </li>
  <li>
   Must be physically fit to stand for extended hours and heavy lifting
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Experience:
  <br/>
  <br/>
 </strong>
 The ideal Store Supervisor in a retail company should have 3+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving &amp; exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.
</div>


Supervisor

Explore 1526+ Customer service manager in Riyadh this October. Find roles across top companies and apply now to boost your career.

1526 customer service manager jobs IN Riyadh

Office Manager

Operation Manager

Customer Experience Expert

Senior Customer Service Representative

Senior Customer Service Representative

Assistant Store Manager

Supervisor