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Aljabr Rent a Car الجبر لتأجير السيارات

<div>
 
 المهام الوظيف ي لمدير خدمة العملاء في المنطقة الوسطى .
 
 
 
 
 
 1 - متابعة كل الأمور التشغيلية مع مهام موظفي خدمة العملاء بشكل يومي والتوجيه .
 
 
 2 - متابعة تقرير سيارات البدايل .
 
 
 3 - زيارة العملاء لحل أية خلاف قائم مع العميل .
 
 
 4 - متابعة كل الطلبات المرسلة من موظفي خدمة العملاء وفقا لمهامهم الوظيفية والعمل على إتمام الطلب مع
 
 
 الإدارات المعنية .
 
 
 5 - المتابعة مع إدارة التحصيل للسيارات المسحوبة ومعرفة حالة العقود إن كان إغلاق أو إعادتها للعملاء .
 
 
 6 - إغلاق عقود السيارات في النظام .
 
 
 7 - تحميل التلفيات على العملاء في النظام .
 
 
 8 - متابعة الحالات المتعلقة مع إدارة الصيانة والحوادث
 
 
 9 - العمل على إشعارات الخصم المطلوبة من العملاء بالتنسيق مع موظف خدمة العملاء المسؤول عن الشركة
 
 
 10 - متابعة حالة كل سيارة في جرد المستودعات المرسلة من إدارة العمليات لمعرفة حالة كل سيارة .
 
 
 11 - بالإضافة لأية مهام تسند إلى إدارة خدمة العملاء .
 
 
 
 
 
 اللغات :
 
 
 اللغة العربية تحدثا وكتابة.
 
 
 اللغة الإنجليزية تحدثا وكتابة .
 
 
 
 
 
 المهارات الخاصة :
 
 
 التواصل الجيد ومهارات التعامل مع الآخرين .
 
 
 قدرات عالية على الإشراف والقيادة وحل المشاكل.
 
 
 القدرة على العمل مع الفريق والتعاون.
 
 
 مهارات إدارة الوقت وتعدد المهام.
 
 
 
</div>

Customer Service Manager - Central Region

Tabby | تابي

<div>
 
 Department:
 
 Customer Support Ops
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Reporting To:
 
 Romans Solovjovs
 
 
 
 Compensation:
 
 ر.س15,000 - ر.س20,000 / month
 
 
 
 Description
 
 
 
 
 Tabby
 
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 
 
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 
 
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 
 
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 
 
 We are looking for a
 
 high-impact Operations Manager
 
 to drive excellence in our customer service operations in KSA. This role is
 
 critical
 
 to ensuring seamless, high-performance contact center operations while delivering an exceptional customer experience.
 
 
 As a
 
 strategic leader
 
 , you will work alongside the Head of the Contact Center to implement
 
 scalable
 
 service strategies, optimize workflows, and enhance operational efficiency. You will be instrumental in achieving
 
 key performance metrics
 
 and setting new standards for customer satisfaction.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead, mentor, and optimize a team of customer service supervisors and representatives, fostering a high-performance, results-driven environment.
 </li>
 <li>
 Execute and refine customer service strategies to meet and exceed KPIs, including response times, resolution rates, and overall customer satisfaction.
 </li>
 <li>
 Oversee and enhance daily contact center operations across multiple customer touchpoints, including inbound/outbound calls, email, live chat, and social media.
 </li>
 <li>
 Ensure seamless cross-functional collaboration with departments such as Sales, Marketing, and Product to maintain a consistent and customer-centric experience.
 </li>
 <li>
 Drive process improvements by identifying inefficiencies, implementing automation, and optimizing self-service capabilities to elevate customer engagement.
 </li>
 <li>
 Manage escalations with precision, ensuring swift and effective resolution of critical customer issues while reinforcing brand trust and loyalty.
 </li>
 <li>
 Ensure compliance with local regulations, industry standards, and company policies to maintain operational integrity.
 </li>
 <li>
 Contribute to workforce planning, scheduling, and resource allocation, ensuring optimal staffing levels to support fluctuating customer demand.
 </li>
 <li>
 Champion innovation by staying ahead of emerging customer service trends, AI-driven solutions, and digital engagement technologies.
 </li>
 <li>
 Report on operational performance by analyzing data, identifying insights, and presenting strategic recommendations to senior leadership.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 10+ years of experience in contact center operations, including 5+ years in a leadership role (Supervisor, Team Lead) or 2+ years as an Operations Manager managing inbound teams.
 </li>
 <li>
 Deep expertise in customer service principles, contact center operations, and customer experience management.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field.
 </li>
 <li>
 Proven ability to optimize KPIs such as customer satisfaction scores, response times, and first-contact resolution rates.
 </li>
 <li>
 Bilingual fluency in English and Arabic (both written and verbal).
 </li>
 <li>
 Strong technical acumen, with proficiency in CRM systems, contact center technologies, and workforce management tools.
 </li>
 <li>
 Exceptional leadership skills, with a track record of building, motivating, and scaling high-performing teams.
 </li>
 <li>
 Sharp analytical and problem-solving abilities, with a customer-first approach to decision-making.
 </li>
 <li>
 In-depth knowledge of local market dynamics, regulatory requirements, and cultural nuances in customer interactions within the Middle East.
 
 
 
 </li>
 </ul>
 This is a role for a bold, proactive leader who thrives in fast-paced, high-growth environments. If you're ready to transform customer service operations and lead a world-class team, we want to hear from you.
</div>

Customer Service Operations Manager - Contact Center - Saudi National

Ethra Human Resources

We are seeking a highly motivated Customer Care & Complaints Manager to lead our support operations and ensure exceptional customer experience. The ideal candidate will manage a team handling customer inquiries and complaints, with a focus on quality, responsiveness, and compliance with SAMA regulations. This role requires prior experience in fintech or banking, strong communication skills, and hands on familiarity with CRM tools like Zendesk or ZohoDesk. The candidate will be responsible for setting service standards, improving internal processes, and reporting key KPIs. Responsibilities <ul> <li>Build and optimize customer service policies and procedures</li> <li>Handle escalated complaints and ensure timely resolutions</li> <li>Ensure compliance with SAMA complaint handling regulations</li> <li>Track KPIs like CSAT, resolution time, and SLA compliance</li> <li>Collaborate with technical, product, and legal teams on service improvement</li> <li>Maintain customer feedback loops and suggest enhancements</li> <li>Prepare regular reports and present findings to senior management</li> </ul> Requirements <ul> <li>Experience: 3-5 years in customer service management</li> <li>Preferred Industry: Fintech / Banking / Lending / Regulated Services</li> <li>Language: Arabic (Fluent), English (Good)</li> <li>Tools: CRM, Helpdesk Platforms (Zendesk, ZohoDesk, etc.)</li> <li>Education: Bachelor's Degree (Business, IT, or related field)</li> </ul>

Customer Care Manager

Fendi

Join to apply for the Store Manager role at FendiAs a Store Manager you will be a FENDI Ambassador, promoting the brand DNA in the market while exceeding sales targets and KPIs.Through a constant coaching and motivation of your team, you will strengthen the relationship with the clients by promoting FENDI history, craftmanship, quality of materials and creativity, always ensuring that all the standards in terms of performance, processes and procedures are compliant with our vision of excellence and luxury. Responsibilities <ul><li>Monitor and achieve store performance with relevant KPIs</li><li>Assist in the selling process</li><li>Analyze the business, propose and implement action plans to improve results, generate sales for each product category</li><li>Demonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs</li><li>Be aware of local trading environment and its impact on our sales, including competitors' trading activities</li><li>Manage and supervise the team in the correct execution of all company operating and stock procedures</li><li>Manage customer service quality, to meet client's expectations by offering excellent customer service standards</li><li>Develop loyal FENDI clients and implement appropriate CRM tools and clienteling actions including in-store events</li><li>Act as brand ambassador to strengthen/build relationships with VIP clients</li><li>Improve Mystery Shopper Results with action plans</li><li>Motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations</li><li>Work with HR Dept. in recruiting the most qualified applicants to meet the store needs</li><li>Identify individual and team training needs to develop Talents and communicate these needs to HR Department</li><li>Review and submit sales and operational reports to management in adherence to company's KPIs and policies</li><li>Ensure that FENDI's standards are applied and maintained all times across the customer service, internal control, VM and back office activities (stocks, administration, etc.)</li></ul> Qualifications <ul><li>7-10 years' experience in Fashion/Luxury Sales</li><li>5-7 years' experience in a top-location management of a retail luxury business</li><li>Bachelor's or Master's Degree</li><li>Strong selling and communication skills are necessary</li><li>Excellent relationships skills, self-reliant, friendly and patient</li><li>Leadership, confidence, organization, professionalism</li><li>Goal oriented approach, multitasking</li><li>Computer skills and Retail management system knowledge</li><li>Strong knowledge and/or interest for fashion/luxury industry</li><li>Fluent English. Additional languages are a plus.</li></ul> Seniority level <ul><li>Mid-Senior level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Customer Service, Art/Creative, and Management</li><li>Industries: Retail and Fashion Accessories Manufacturing</li></ul>Get notified about new Store Manager jobs in Riyadh, Saudi Arabia.

Store Manager

Qiddiya | القدية

Assistant Manager - Customer Experience Planning (CDU3) - CDUP 2062 Qiddiya is Saudi Arabia's future capital of entertainment, sports, and culture - a 360 km mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we're creating a destination like no other. This is more than a project, it's a national transformation. As construction accelerates, we're hiring ambitious talent to help shape it. If you're driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you. Overview Works collaboratively with the Director and Senior Manager of Customer Experience Strategy & Planning on one or more transport projects to design and develop the proposed customer journey. Liaises with transport project teams, strategy, operations, and other relevant functions to embed a world class customer experience. In collaboration with the Customer Intelligence team, assists in evaluating the effectiveness of transport initiatives that impact the overall customer experience. Key Responsibilities <ul> <li>Assist in the development of CX performance frameworks, KPIs, and investment plans</li> <li>Align customer experience goals with strategic transport plans and capital projects</li> <li>Assist in the development and refinement of end to end customer journeys across all modes of transport</li> <li>Support service planning and network design with a focus on customer outcomes</li> <li>Represent the voice of the customer in cross departmental planning forums</li> <li>Prepare presentations, reports, and documentation related to customer journey planning and project updates</li> <li>Research and share global best practices in transport customer experience</li> </ul> Qualifications & Experience <ul> <li>Bachelor's degree in business, strategy, service design or customer experience</li> <li>5+ years in customer transport experience or service planning; GCC experience highly regarded</li> </ul>

Assistant Manager - Customer Experience Planning (CDU3) - CDUP 2062

Qiddiya Investment Company

<div>At Qiddiya Investment Company, we are on a journey to redefine the landscape of entertainment and leisure in Saudi Arabia. We are seeking a highly motivated Senior Manager - Customer Experience to lead our initiatives in creating unforgettable experiences for our visitors and stakeholders.
Key Responsibilities:<ul>
<li>
Design and oversee the execution of comprehensive customer experience strategies, ensuring alignment with overall business goals and branding.</li>
<li>Analyze customer feedback and behavior to derive insights for improving service delivery and customer engagement initiatives.</li>
<li>Lead cross-functional teams in implementing customer experience enhancement projects from ideation to execution.</li>
<li>Develop customer experience metrics, KPIs, and benchmarks to track performance and identify areas for improvement.</li>
<li>Foster a customer-centric culture throughout the organization by training and mentoring staff on best practices in customer service and engagement.</li>
<li>Stay abreast of industry trends and emerging technologies that can enhance customer experiences and integrate them into our offerings.</li>
</ul>
Requirements
Qualifications &amp; Experience:<ul>
<li>
Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li>
<li>A minimum of 9 years of experience in customer experience management, preferably in hospitality, tourism, or large-</li>
</ul>
Benefits
Comprehensive benefits package</div>

Senior Manager - Customer Experience

Almarai - المراعي

The Company:Almarai is the world's largest vertically integrated dairy and the region's largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. "Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.31 billion on sales of SAR 20.97 Billion in 2024."An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group. About the Role To promote professional responsible for communicating the how and why regarding service expectations within our company. These professionals perform several duties, including answering phones, replying by emails, responding to customer questions, and assisting with customer issues. Requirements Potential candidates must meet the requirements mentioned below: <ul> <li>Diploma or preferably in relevant stream (English, Marketing)</li> <li>Experience of office administration and working with the general public.</li> <li>Minimum 2 years of Experience in the Tele sales field.</li> <li>Hands on knowledge and experience in SAP or similar package.</li> <li>Should be a good team player.</li> </ul> Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package. Seniority level <ul> <li>Associate</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Customer Service, Administrative, and Sales</li> </ul> Industries <ul> <li>Administrative and Support Services, Manufacturing, and Education Administration Programs</li> </ul> Get notified about new Customer Service Representative jobs in Riyadh, Saudi Arabia. Customer Service Titles <ul> <li>Customer Service Associate (Arabic speaker only)</li> <li>Customer Service Manager of Business Process Innovation</li> </ul> We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Service Representative

Explore 1882+ Customer service manager in Riyadh this November. Find roles across top companies and apply now to boost your career.