sales manager

operations manager

account manager

sales coordinator

senior commercial manager

customer service manager

webook.com

<div>
 Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
 
 
 If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.
 
 
 
 Role Overview :
 
 
 
 webook.com is looking for a Customer Care Manager to lead customer care operations across webook.com, its clients, and global markets.
 
 
 This role will own the function end to end, including in-house team management, service quality, escalations, processes, reporting, systems, and outsourcing strategy. The ideal candidate is a hands-on leader who can build a scalable operation while maintaining a consistently high customer experience.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Lead the day-to-day customer care operation across webook.com and client accounts
 </li>
 <li>
 Manage, coach, and develop the in-house customer care team
 </li>
 <li>
 Define team structures, shifts, workflows, escalation paths, and service standards
 </li>
 <li>
 Develop and manage outsourcing and agency partnerships for global markets
 </li>
 <li>
 Ensure coverage across different markets, languages, time zones, major events, and high-demand periods
 </li>
 <li>
 Oversee customer inquiries, complaints, refunds, booking issues, payments, ticket access, and event-related concerns
 </li>
 <li>
 Manage complex and sensitive escalations
 </li>
 <li>
 Establish and monitor KPIs including response time, resolution time, customer satisfaction, backlog, quality, and productivity
 </li>
 <li>
 Build quality assurance, training, and knowledge management processes
 </li>
 <li>
 Work closely with Product, Technology, Operations, Finance, Marketing, and Commercial teams to resolve recurring customer issues
 </li>
 <li>
 Identify opportunities to improve processes, systems, automation, and the overall customer journey
 </li>
 <li>
 Provide regular performance reports and customer insights to leadership
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor Degree in Business or similar
 </li>
 <li>
 Fluency in both Arabic and English is required
 </li>
 <li>
 Proven experience managing customer care, customer service, contact centre, or customer experience operations
 </li>
 <li>
 Experience managing both in-house teams and outsourced service providers
 </li>
 <li>
 Strong understanding of service levels, workforce planning, quality assurance, and performance management
 </li>
 <li>
 Comfortable operating in a fast-paced, high-volume environment
 </li>
 <li>
 Strong analytical, communication, and problem-solving skills
 </li>
 <li>
 Experience with customer care platforms, ticketing systems, automation, and reporting tools
 </li>
 <li>
 Experience in ticketing, entertainment, sports, events, e-commerce, travel, or technology is an advantage
 </li>
 </ul>
</div>

Customer Care Manager

Optimiza

<div>The Sales Manager is responsible for leading and overseeing the sales team's activities to achieve and exceed revenue targets, drive business growth, and enhance customer relationships, develop and implement effective sales strategies, and mentor the sales team to ensure achieving their goals, and consistent improvement, playing a crucial role in expanding market presence, optimizing sales processes, and ensuring the team's success.
Lead, coach, and mentor the sales team to ensure high performance and continuous improvement, and to provide feedback.
<ul><li>Develop and implement strategic sales plans and initiatives to achieve business growth and exceed revenue targets.</li><li>Design and manage individual sales quotas, territories, and performance metrics to drive team success.
</li><li>Analyze team performance and identify areas for improvement, providing constructive feedback and corrective actions.
</li><li>Track and report on team progress, sales forecasts, and client engagement, using data to make informed decisions.
</li><li>Build and maintain strong relationships with key customers to understand their needs, ensure satisfaction, retention, and long-term partnerships.
</li><li>Collaborate with cross-functional teams (e.g., marketing, product development) to align sales strategies and ensure seamless service delivery.</li><li>Identify emerging markets, trends, and competitive activity, adapting sales strategies to maximize opportunities.
</li><li>Ensure the sales team utilizes the CRM system effectively, maintaining accurate and up-to-date account and sales information.
</li><li>Monitor sales activities, assess results, and recommend strategies to optimize sales processes and improve conversion rates.</li><li>Conduct regular performance reviews, providing guidance and support to help team members meet or exceed their goals.</li><li>Foster a positive and motivating environment that drives accountability, teamwork, and a result-driven culture.</li><li>Attend industry events, seminars, and networking functions to stay informed about market trends and expand professional networks. Attend vendors' events or seminars.</li><li>Coordinate with senior management to align sales goals with organizational objectives and report on team performance regularly.</li><li>Perform other assigned duties as required.</li></ul> 
Requirements 
Bachelor&rsquo;s degree in software engineering, Business Administration, Marketing, or any related field. A master&rsquo;s degree or MBA is a plus.
Min 12 years of experience in Sales, Account Management, Customer Service, or related field.
Certified Sales Leadership Professional (CSLP).<ul><li>Sales Coaching &amp; Mentorship Certification.</li><li>Business Development &amp; Market Expansion Training.</li><li>Strategic Selling Training</li><li>Certified Sales Professional (CSP).</li><li>Customer Relationship Management (CRM) Mastery Certification.</li></ul> 
Benefits 
Annual salary Raise
Annual Bonus</div>

Sales Account Manager

Rentokil Initial

<div>Rentokil Boecker Saudi Arabia is looking for enthusiastic and customer-focused Part-Time Call Center Agents to join our team. This position is for Saudi Nationals Only.
The successful candidate will be responsible for handling customer inquiries received through telephone, website, live chat, WhatsApp, and email, while ensuring timely follow-up and an exceptional customer experience.
Working Hours: 4 hours per day, 6 days per week (split shifts)
Work Model: Hybrid (office and remote)
He/she will be responsible of the following:<ul><li>
Receive and manage customer inquiries across all communication channels.</li><li>
Log all customer inquiries and prospects into the ICABS system.</li><li>
Allocate prospects to the assigned Sales Consultant in each branch.</li><li>
Notify the assigned consultant immediately via email and WhatsApp.</li><li>
Follow up on all inquiries within 24 hours to confirm whether the customer has been visited, surveyed, quoted, or converted into a sale.</li><li>
Escalate any delays or missed actions to the Branch Manager (BM) and Area Sales Manager (ASM).</li><li>
Maintain accurate records and ensure excellent customer service at all times.</li></ul> 

Requirements 
<ul><li>
Saudi National only.</li><li>
Fluent in Arabic and English (spoken and written).</li><li>
Strong communication and customer service skills.</li><li>
Good computer skills and attention to detail.</li><li>
Ability to multitask and work in a fast-paced environment.</li><li>
University students, fresh graduates, or candidates seeking a flexible part-time opportunity are encouraged to apply.</li></ul></div>

Part - Time Call Center Agent

Confidential Government

<div>
 
 
 Summary
 
 
 
 Drives an integrated approach to quality, safety, and customer/beneficiary experience across service operations, ensuring consistent delivery, regulatory compliance, and high satisfaction levels.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop and manage quality standards and service delivery frameworks
 </li>
 <li>
 Ensure health, safety, and risk management compliance
 </li>
 <li>
 Monitor service performance and customer experience metrics
 </li>
 <li>
 Lead audits, inspections, and continuous improvement initiatives
 </li>
 <li>
 Analyze feedback and implement corrective and preventive actions (CAPA)
 </li>
 <li>
 Produce performance dashboards and executive reports
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 5&ndash;10 years of experience in quality, operations, or service excellence
 </li>
 <li>
 Experience in service-based or project-based environments
 </li>
 <li>
 Prior exposure to quality management, HSE, or customer experience is required
 </li>
 </ul>
 
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Engineering, Quality Management, or related field
 </li>
 <li>
 Master&rsquo;s degree is a plus
 </li>
 </ul>
 
 
 
 
 
 Certifications (Preferred)
 
 
 <ul>
 <li>
 ISO 9001 Lead Auditor
 </li>
 <li>
 Six Sigma (Green Belt or Black Belt)
 </li>
 <li>
 NEBOSH / IOSH or equivalent safety certification
 </li>
 <li>
 Certified Quality Manager (CQM) or similar
 </li>
 </ul>
 
 
 
</div>

Quality, Safety & Impact Assurance Manager

Apparel Group

<div>
 
 Position Objective
 
 
 
 The Sales Associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the Store Manager or Assistant Store Manager.
 
 
 
 Key Responsibility
 
 
 
 Customer Service:
 
 
 <ul>
 <li>
 Greet customers and assist them in selecting products that meet their needs.
 </li>
 <li>
 Convert window shoppers into buyers through proactive engagement.
 </li>
 <li>
 Promote the company's loyalty program to encourage repeat sales.
 </li>
 <li>
 Deliver top-tier customer service by following the company&rsquo;s GUEST model (Greet, Understand, Explain, Sell, Thank).
 </li>
 <li>
 Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities.
 </li>
 <li>
 Educate customers on product features, benefits, materials, and care instructions.
 
 
 </li>
 </ul>
 
 Grooming / Attitude / Knowledge
 
 
 
 <ul>
 <li>
 Always present a well-groomed and professional appearance.
 </li>
 <li>
 Be flexible and available to work extended hours during peak sales periods.
 </li>
 <li>
 Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations.
 
 
 </li>
 </ul>
 
 Merchandising
 
 
 
 <ul>
 <li>
 Ensure products are displayed in an attractive manner according to store layout standards.
 </li>
 <li>
 Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items.
 </li>
 <li>
 Record and maintain accurate inventory records for incoming and outgoing stock.
 </li>
 <li>
 Upsell and cross-sell products to increase sales opportunities.
 </li>
 <li>
 Maintain strong knowledge of product inventory and promotions to communicate effectively with customers.
 
 
 </li>
 </ul>
 
 Process
 
 
 
 <ul>
 <li>
 Efficiently operate the Point of Sale (POS) system for billing and transactions.
 </li>
 <li>
 Balance the cash till at the start and end of shifts.
 </li>
 <li>
 Accurately process payments through cash, credit cards, vouchers, or automatic debits.
 </li>
 <li>
 Issue receipts, refunds, and change to customers correctly.
 </li>
 <li>
 Maintain vigilance regarding store security and ensure all loss prevention policies are followed.
 </li>
 <li>
 Replenish and re-merchandise stock on the sales floor to ensure product availability at all times.
 
 
 </li>
 </ul>
 
 Desired Qualification
 
 
 
 The ideal Sales Associate in a retail company should have a bachelor&rsquo;s degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience, previous experience in a sales role is preferred.
</div>

Sales Associate

Fortinet

<div>Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a Technical Account Manager to build a long-term trusted relationship by operating as primary technical advisor for key enterprise customers.
As Technical Account Manager you will develop a deep understanding about the customer business/technical needs that will be used to provide technical support solutions tailored to their needs and challenges. Your proactive guidance will help keeping the customers mission critical environments healthy by identifying potential issues before they become problems and improving the overall customer experience via best practices and technical recommendations that will optimize their return of investment.
If you are keen in helping customers achieving their strategic objectives while working on cutting edge security products, then come and join our team.
Key Responsibilities:
<ul><li>Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and support
</li><li>Become a trusted advisor by proactively guide your customers with technical recommendations and best practices
</li><li>Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions
</li><li>Take initiatives and ownership of customer incidents to drive for timely resolutions
</li><li>Manage customer communications and expectations until the closure of each case
</li><li>Participate in customer conference calls or face to face customer meetings
</li><li>Produce service reports to summarize service activity and performance for key stakeholders
</li><li>Report Software/Hardware related issues to R&amp;D department and assure follow-up 
</li></ul>Skills and Attributes Requirements:
<ul><li>Good understanding of data networking protocols, specifically TCP/IP, routing and switching
</li><li>Hands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN, Web application Firewall)
</li><li>Strong troubleshooting and problem solving skills
</li><li>Face to face and remote customer management experience
</li><li>Previous experience in a technical support position with telco or large enterprise space.
</li><li>Strong interpersonal and communication skills
</li><li>Previous experience on Fortinet products is an advantage 
</li></ul>Educational and Experience Requirements:
<ul><li>Minimum of 6 years of experience in a technical support/post-sales role
</li><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering or related field, or an equivalent experience
</li><li>Fortinet certification NSE4, FCP, FCSS, FCX a distinct advantage
</li><li>Fluency in English and Arabic essential 
</li></ul>#LI-NC1</div>

Technical Account Manager

Marriott International

<div>Additional Information 
Job Number26087733 
Job CategoryRooms &amp; Guest Services Operations 
LocationKing Abdullah Ibn Abdulaziz Road Al Woroud District, Riyadh, Saudi Arabia, Saudi Arabia, 11544 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Ensures employee recognition is taking place on all shifts.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees.</li></ul> 
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Collaborates with the Front Office Manager on ways to continually improve departmental service.</li></ul>
<ul><li>Communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Displays outstanding hospitality skills.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Provides feedback to employees based on observation of service behaviors.</li></ul>
<ul><li>Handles guest problems and complaints effectively.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul> 

Additional Responsibilities
<ul><li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Functions in place of the Front Office Manager in his/her absence.</li></ul>
<ul><li>Communicates critical information from pre- and post-convention meetings to the Front Office staff.</li></ul>
<ul><li>Participates in department meetings.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

AsstMgr-Front Office I

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