account manager

sales manager

marketing manager

sales account manager

commercial manager

customer service manager

Beckman Coulter Diagnostics

<div>
 Danaher Corporation Overview
 
 
 Danaher is a global science &amp; technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&amp;P 500 by more than 1,200% over 20 years.
 
 
 At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We&rsquo;re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you&rsquo;ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
 
 
 Beckman Coulter Overview
 
 
 Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems are found in hospitals and other critical care settings around the world and produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. Beckman Coulter is an operating company of Danaher Corporation.
 
 
 Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you&rsquo;ll see.
 
 
 Beckman Coulter is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
 
 
 
 Job Description
 
 
 
 Role and Responsibilities
 
 
 The role of this position is to manage the Customer Service Department activities and support the commercial Growth of Saudi market. The manager should be a good team leader, a role model, and must solve problems, make informed decisions, and manage the department wisely in order to achieve maximum results. In this role he/she will be a sales enablement responsible for the management of channel partners and direct customer orders and timely revenue recognition.
 
 
 
 Job Requirements Include
 
 
 
 <ul>
 <li>
 Oversee daily Customer Service operations to ensure optimal performance, efficiency, and service quality.
 </li>
 <li>
 Lead, coach, and mentor Customer Service Associates, fostering a collaborative, high-performance, and development-driven environment.
 </li>
 <li>
 Continuously review, map, and improve departmental processes to enhance efficiency, productivity, and compliance.
 </li>
 <li>
 Implement and manage Daily Management tools, including backlog monitoring and revenue recognition analysis.
 </li>
 <li>
 Collaborate closely with Commercial, Operations, Planning, Logistics, and other cross-functional teams to support business growth and continuous improvement initiatives.
 </li>
 <li>
 Support commercial forecast accuracy by providing informed estimates throughout the reporting period.
 </li>
 <li>
 Process purchase orders from NUPCO, channel partners, and direct customers within the assigned region when required.
 </li>
 <li>
 Ensure timely and accurate invoicing, including management of monthly billing cycles.
 </li>
 <li>
 Maintain clear, proactive communication with customers regarding order status, delivery timelines, inventory availability, and backorder situations.
 </li>
 <li>
 Respond to customer inquiries related to pricing, product availability, delivery schedules, order status, warranties, and discontinued products.
 </li>
 <li>
 Coordinate with the Planning team to ensure timely stock availability and optimal allocation from internal warehouses.
 </li>
 <li>
 Maintain and regularly update multiple pricing lists.
 </li>
 <li>
 Conduct customer site visits to better understand operational needs and order management requirements.
 </li>
 <li>
 Work closely with Finance and relevant stakeholders to monitor credit status and ensure compliance.
 </li>
 <li>
 Ensure adherence to export control regulations and international trade compliance requirements.
 </li>
 <li>
 Ensure departmental compliance with company policies, business conduct standards, and service level agreements.
 </li>
 <li>
 Guarantee that all order and inventory transactions are processed accurately and in line with agreed service standards.
 </li>
 <li>
 Proactively identify and resolve issues impacting customer service quality, efficiency, and team productivity.
 </li>
 <li>
 Coordinate with the Logistics team to track billing, deliveries, and sales performance against targets.
 </li>
 <li>
 Undertake additional responsibilities as required by Commercial leadership and senior management.
 
 
 </li>
 </ul>
 
 Qualifications And Education Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Supply Chain Management, Logistics, Operations Management, or a related field (or equivalent).
 </li>
 <li>
 Minimum 5&ndash;10 years of experience in customer service, order management, supply chain, or operations.
 </li>
 <li>
 3&ndash;5 years of proven leadership or people-management experience.
 </li>
 <li>
 Strong knowledge of order-to-cash processes, supply chain operations, and export control / international trade regulations.
 </li>
 <li>
 Proficiency in ERP, CRM, and Order Management Systems (e.g., SAP, Oracle, or equivalent).
 </li>
 <li>
 Solid understanding of forecasting, inventory management, backlog control, and revenue recognition principles.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Previous experience in Healthcare, Diagnostics, Medical Devices, or other regulated industries.
 </li>
 <li>
 Saudi National as per local regulations
 </li>
 <li>
 Demonstrated ability to apply continuous improvement methodologies (Lean, Kaizen, Six Sigma mindset).
 </li>
 <li>
 Strong analytical and numerical skills to support order processing, invoicing accuracy, forecasting, and data analysis.
 </li>
 <li>
 Excellent organizational and prioritization skills, with strong attention to detail.
 </li>
 <li>
 Ability to manage multiple priorities in a fast-paced environment while meeting strict deadlines.
 </li>
 <li>
 Highly flexible and adaptable, able to respond effectively to changing business demands.
 </li>
 <li>
 Strong communication and stakeholder-management skills, with the ability to collaborate across functions and levels.
 </li>
 <li>
 Fluency in English required; Arabic proficiency is a strong asset.
 </li>
 <li>
 Positive, proactive, and solution-oriented mindset with a strong sense of ownership and accountability.
 
 
 </li>
 </ul>
 Additional Notes
 
 
 Join our winning team today. Together, we&rsquo;ll accelerate the real-life impact of tomorrow&rsquo;s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
 
 
 For more information, visit www.danaher.com.
</div>

Customer Service Manager - Order Fulfillment

Accor

<div><div>Company Description</div> 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.<div> 
Job Description</div> 
We are seeking a detail-oriented and customer-focused Reservations Manager to join our team in Riyadh, Saudi Arabia. In this role, you will be responsible for managing all aspects of the reservation process, ensuring accuracy, efficiency, and exceptional customer service. The ideal candidate will be organized, professional, and committed to delivering outstanding support to our guests while maintaining the highest standards of operational excellence.<ul><li>
Process and manage reservations through reservation management systems with accuracy and attention to detail</li><li>
Respond promptly to reservation inquiries via phone, email, and online channels, providing professional and courteous service</li><li>
Maintain accurate booking records and update reservation databases in real-time</li><li>
Handle modifications, cancellations, and special requests from guests in a timely and professional manner</li><li>
Coordinate with other departments to ensure seamless guest experiences and resolve any booking-related issues</li><li>
Manage group reservations and negotiate rates when appropriate</li><li>
Monitor reservation trends and provide insights to support revenue optimization strategies</li><li>
Train and support team members on reservation procedures and customer service best practices</li><li>
Ensure compliance with company policies and industry standards</li><li>
Maintain confidentiality and handle sensitive guest information with professionalism</li></ul><div> 
Qualifications</div> 
<ul><li>
Proven experience in a reservations or customer service role within the hospitality or travel industry</li><li>
Proficiency with reservation management systems and software platforms</li><li>
Strong organizational and time management skills</li><li>
Excellent written and verbal communication skills in English</li><li>
Exceptional attention to detail and accuracy in data entry</li><li>
Problem-solving abilities and customer-focused mindset</li><li>
Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously</li><li>
Professional demeanor and interpersonal skills</li><li>
Knowledge of hospitality industry standards and practices</li><li>
Preferred: Fluency in Arabic and English</li><li>
Preferred: Experience with specific reservation platforms such as Opera or similar systems</li><li>
Preferred: Sales experience or background in luxury hospitality</li><li>
Preferred: Familiarity with Saudi Arabian business culture and tourism practices</li><li>
Required: Valid Saudi work authorization or Saudi national status</li></ul><div> 
Additional Information</div> 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Reservations Manager Saudi only

Salesforce

<div>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
<div>Overview of the Role
</div><div>The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce&rsquo;s largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer&rsquo;s business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment. The Customer Success Manager maintains awareness of the customer's key events, needs, potential risks, and value drivers.
 
 
As a trusted advisor, the CSM will build a track record in customer success through superb communication with partners and extensive knowledge of the Salesforce platform to translate their business needs to solutions. You will forge relationships with your customers and account teams, develop a deep technical understanding of their Salesforce implementation, share standard methodologies, and adoption of proactive services. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events.
 
 
As a CSM, you will occasionally act as a point of contact for any major incidents, owning the customer&rsquo;s expectations and communications through the resolution of such incidents. The CSM acts as the technical main interface on behalf of our customers and works closely across both internal and external collaborators, including partners and ISVs, as required to address the customer needs.
 
 
The ideal CSM has an extraordinary focus on the success of the customer, is an exceptional communicator, exhibits professionalism, is dedicated to meeting and exceeding expectations, enjoys forming relationships, has excellent collaboration skills, and has the ability to learn new technologies quickly.
 
 
Responsibilities
<ul><li>Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion.
</li><li>Cultivate and maintain stakeholder relationships with the customer&rsquo;s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
</li><li>Help your customers achieve their business goals and outcomes on the Salesforce platform by:
</li><li>Coordinating the completion of the Signature Success catalog of services as required for your customer
</li><li>Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer
</li><li>Acting as an advisor to your customers for the adoption of new features of Salesforce&rsquo;s annual release schedules and identifying potential challenges and risks to your customer's implementation
</li><li>Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.
</li><li>Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues.
</li><li>Proactive Support &amp; Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
</li><li>Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
</li><li>The CSM may be required to occasionally be available for some after-hour or weekend coverage depending on the customer&rsquo;s need.
</li><li>Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs.
</li></ul>Required Qualifications
<ul><li>Experienced professional with 8+ years of relevant industry expertise in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
</li><li>Exceptional English communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
</li><li>Skills for analyzing technical concepts, translating them into business terms, and mapping business requirements into technical features.
</li><li>Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
</li><li>Knowledge of software development process and design methodologies.
</li><li>Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.
</li></ul>Preferred Qualifications
<ul><li>+2 years in the Salesforce Ecosystem.
</li><li>Salesforce product certifications are a plus ( Administrator , Advanced Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant ).
</li><li>Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.
</li><li>Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
</li></ul></div>Unleash Your Potential
When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates&rsquo; resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that&rsquo;s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications &ndash; without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.</div>

Customer Success Manager, Sales/Service Cloud

Clean Life

Job description:To effectively monitor and enhance the customer experience by collecting feedback, measuring satisfaction levels, tracking key CX metrics, and analyzing customer touchpoints throughout the entire customer journey. The role ensures continuous improvement initiatives that strengthen customer loyalty and align with overall business objectives.Key Responsibilities<ul><li>Identify customer journey touchpoints and analyze their current performance, recommending improvement opportunities.</li><li>Collect, track, and analyze customer feedback, and provide actionable insights to internal stakeholders.</li><li>Measure and monitor key customer experience metrics, including Net Promoter Score (NPS), customer satisfaction (CSAT), and other relevant KPIs.</li><li>Conduct customer interviews, surveys, and feedback analysis, and prepare data-driven reports.</li><li>Collaborate with internal teams (Customer Service, Operations, Sales, Marketing, Product, and Technology) to identify gaps and improvement opportunities.</li><li>Escalate operational issues (e.g., billing, installation, pre/post-sales processes) to ensure a seamless customer experience.</li><li>Align customer experience strategies with marketing objectives and overall business goals.</li><li>Work closely with product and technology teams to enhance digital customer journeys (website, self-service platforms, mobile applications).</li><li>Design and implement customer retention programs to reduce churn and strengthen long-term engagement.</li><li>Monitor service performance metrics such as response time, resolution rate, and customer satisfaction scores.</li><li>Analyze internal performance data to identify trends impacting customer experience.</li><li>Track market trends and competitor strategies to maintain a competitive CX advantage.</li><li>Prepare weekly, monthly, and annual performance reports for stakeholders.</li><li>Lead cross-functional projects aimed at improving the overall customer journey.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration or a related field.</li><li>5&ndash;7 years of experience in Customer Experience, Customer Service, or Operations.</li><li>Strong analytical skills with experience in feedback analysis and process improvement.</li><li>Proficiency in CX tools, CRM systems, and customer support platforms.</li><li>Experience in the service industry or e-commerce is preferred.</li><li>Strong communication and stakeholder management skills.</li><li>Ability to work in a fast-paced environment and deliver measurable results.</li></ul>موقع العمل: بشكل شخصي

Customer Experience Specialist

HungerStation | هنقرستيشن

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Purpose
 
 
 
 
 Job Description
 
 
 
 To effectively monitor the customer experience, collect feedback, measure satisfaction levels, track key customer experience metrics and analyze customer touchpoints throughout their lifetime with HS
 
 
 
 Key Accountability Areas
 
 
 
 
 Customer Experience
 
 
 
 <ul>
 <li>
 Identify touch points during customer experience and analyze the current state of these touch points and how to improve them.
 </li>
 <li>
 Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered - help measure metrics such as NPS to gauge how the brand is performing on CX performance parameters
 </li>
 <li>
 Conduct customer interviews and surveys and report on insights
 </li>
 <li>
 Regular communication with internal stakeholders such as customer care and other customer-facing teams to identify gaps and opportunities.
 </li>
 <li>
 Raising red flags wherever the business process &ndash; billing, installation, or anything pre or post sales &ndash; needs correction to ensure the customer has a seamless experience with the company
 </li>
 <li>
 Ensuring the CX strategies are aligned to the larger marketing and business goals and outcomes
 </li>
 <li>
 Work with the product and the technology teams to ensure seamless brand and buying experience with technology- be it the brand website or a self-service app
 </li>
 <li>
 Design and implement customer retention programs to minimize churn and enhance long-term customer engagement.
 </li>
 <li>
 Oversee customer service metrics, including response time, resolution rate, and CSAT, to drive continuous improvement.
 </li>
 <li>
 Monitor competitor strategies and industry trends to ensure Hungerstation remains a leader in customer experience
 </li>
 <li>
 Analyze internal company&rsquo;s performance data and find out patterns that might affect the customer experience.
 </li>
 <li>
 Prepare weekly, monthly, and annually data-based insights and report them to internal stakeholders.
 </li>
 <li>
 Support internal stakeholders with data analytics when needed to help them improve areas that affect customer experience.
 </li>
 <li>
 Lead and manage projects and programs with internal stakeholders to improve customer experience.
 
 
 </li>
 </ul>
 
 Strategy &amp; Planning
 
 
 
 <ul>
 <li>
 Contribute to the development and execution of the Division&rsquo;s ABCs and OKRs, while ensuring alignment with other Functions' heads.
 </li>
 <li>
 Make critical decisions that support the Division's strategic and tactical direction.
 </li>
 <li>
 Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.
 
 
 </li>
 </ul>
 
 Governance and Resilience
 
 
 
 <ul>
 <li>
 Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
 </li>
 <li>
 Uphold a high-performance working environment and promote HS&rsquo;s Values.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Knowledge and Experience
 
 
 
 <ul>
 <li>
 8 - 10 years of experience in customer experience, customer service, or operations,
 </li>
 <li>
 Strong analytical skills with experience in customer feedback analysis, retention management, and process improvement.
 </li>
 <li>
 Proficiency in CX tools, CRM software, and customer support platforms.
 </li>
 <li>
 Excellent communication and leadership skills, with the ability to influence stakeholders.
 </li>
 <li>
 Knowledge of food delivery or e-commerce industries is a plus.
 </li>
 <li>
 Ability to work in a fast-paced, dynamic environment and drive results.
 </li>
 <li>
 Strong project management skills with the ability to execute multiple initiatives simultaneously.
 </li>
 <li>
 Experience in data-driven decision-making, customer segmentation, and personalization strategies.
 
 
 </li>
 </ul>
 
 Education and Certifications
 
 
 
 Bachelor&rsquo;s degree in Business Administration, or a relevant field is required.
</div>

Customer Experience Senior Manager

EMKAN | إمكان

<div>
 
 Job Brief:
 
 <ul>
 <li>
 Oversee the implementation of local and international sanctions compliance requirements in accordance with the instructions of Saudi Central Bank (SAMA) including the Targeted Financial Sanctions (TFS) Rules and related sanctions list instructions, ensure adherence to approved sanctions lists, and manage related screening, freezing, and reporting processes.
 </li>
 </ul>
 
 Job Responsibilities:
 
 <ul>
 <li>
 Monitor and implement regulatory requirements and rules issued by supervisory authorities, including (for example) the Targeted Financial Sanctions (TFS), AML and Counter terrorism Rules and related sanctions list instructions and customer acceptances.
 </li>
 <li>
 Ensure that automated screening systems are updated with the latest local and international sanctions lists (including lists issued by competent authorities such as the UN Security Council Sanctions Committees).
 </li>
 <li>
 Conduct periodic reviews and effectiveness testing of screening systems across customers, transactions, venders, merchant and beneficiaries covering the Company&rsquo;s entire portfolio.
 </li>
 <li>
 Enhance and develop project management efforts and coordinate with system developers to ensure the readiness and adequacy of required systems.
 </li>
 <li>
 Ensure of screening all customer, merchant, venders including Entities UBOs, directors, authorized signatories on behalf of customers in accordance with the TFS rules and AML guidelines.
 </li>
 <li>
 Review automated screening results for potential matches.
 </li>
 <li>
 Analyse matching results and distinguish true matches from false positives.
 </li>
 <li>
 Take immediate regulatory action upon confirmation of a true match, including freezing without prior notice to the customer, in accordance with applicable instructions.
 </li>
 <li>
 Ensuring proper identification and verification of the Source of Funds and Source of Wealth for high‑risk and PEP customers.
 </li>
 <li>
 Ensuring that onboarding high‑risk and PEP customers is subject to mandatory senior management approval.
 </li>
 <li>
 Ensuring full compliance with SAMA record‑keeping guidelines pertaining to sanctions and customer acceptance processes
 </li>
 <li>
 Execute the immediate freezing of assets or transactions related to individuals or entities listed on sanctions lists.
 </li>
 <li>
 Coordinate with relevant departments to ensure prompt and effective implementation of freezing measures.
 </li>
 <li>
 Prepare and submit required reports and notifications to SAMA and FIU within the specified regulatory timelines.
 </li>
 <li>
 Develop and update sanctions compliance policies and procedures in alignment with SAMA instructions.
 </li>
 <li>
 Ensure sanctions requirements are incorporated within the AML/CFT framework.
 </li>
 <li>
 Conduct periodic reviews of procedures to ensure efficiency and regulatory compliance.
 </li>
 <li>
 Provide technical support and advisory guidance to various departments regarding sanctions requirements.
 </li>
 <li>
 Contribute to the development of internal training materials to enhance awareness of sanctions risks and regulatory obligations.
 </li>
 <li>
 Assess sanctions exposure risks within the overall AML/CFT risk assessment framework.
 </li>
 <li>
 Submit periodic reports to the AML Manager regarding the level of compliance and any material cases.
 </li>
 <li>
 Support internal and external audit activities and regulatory requirements related to sanctions.
 </li>
 </ul>
 
 Qualification and Experience:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Finance, Law, Business Administration, or related field.
 </li>
 <li>
 Professional certifications preferred (CAMS, CGSS, or other sanctions/AML-related certifications).
 </li>
 <li>
 5&ndash;8 years of experience in AML/CFT or Sanctions Compliance within financial institutions or financing companies.
 </li>
 <li>
 Hands-on experience with sanctions screening systems and alert handling
 </li>
 </ul>
 
 
</div>

Sanctions & Customer Acceptances Associate Manager

Abunayyan Holding

<div>
 
 
 Role Purpose:
 
 
 
 To manage large strategic accounts, ensure continuous growth and development as well as cross selling with all product offering. And assist the sales operation manager to manage the region as well as the sales team administratively.
 
 
 
 
 
 
 Key Activities:
 
 
 <ul>
 <li>
 Ensure up to date market knowledge (projects, project owners, customer competitions) and shares it with the Sales Manager, the Branch Sales Teams and Marketing.
 </li>
 <li>
 Effective networking with related local government authorities, consultants &amp; key customers
 </li>
 <li>
 Increase customer base &amp; Ensure customer satisfaction.
 </li>
 <li>
 Prepare state of the art reports on regional performance and present to management on a regular basis
 </li>
 <li>
 Drill down the information financial capabilities &amp; behavior of existing &amp; new customers
 </li>
 <li>
 Prepare detailed sales forecasting reports on a monthly basis to Supply Chain Manager and Product Managers to enable them plan their future orders.
 </li>
 <li>
 Ensure standards for quality, customer service and health and safety are met.
 </li>
 <li>
 To set a plan for achieving his personal sales target
 </li>
 <li>
 To assist the branch manager in developing the sales and budget plan
 </li>
 <li>
 To handle some junior sales engineers and carry out their tasks.
 </li>
 <li>
 Evaluate his direct reporting junior sales engineers and to make sure of receiving the training that they need.
 </li>
 <li>
 Select potential customers based on market information, creating demand by visits and presentations.
 </li>
 <li>
 Take on responsibility of orientation of all new staff and evaluation of performance of all branch employees.
 </li>
 <li>
 Ensure compliance to all relevant quality management system procedures to guarantee delivery of high quality products/service.
 </li>
 </ul>
 
 
 
 
 
 Necessary Knowledge and Experience:
 
 
 <ul>
 <li>
 4&ndash;8 years of experience in B2B sales, account management, or business development.
 </li>
 <li>
 Bachelor&rsquo;s degree in business, Sales, Marketing, or related field (MBA preferred).
 </li>
 </ul>
</div>

Senior Key Account Specialist

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