admin and operations officer

after sales supervisor

business security officer

call center - english customer service Jobs in Cairo

call center - english customer service

call center agent (after sales – furniture) Jobs in Cairo

customer service officer

ALEXBANK

<div>
 
 Are you passionate about delivering excellent customer experiences and building trust with clients? Join our team as a Customer Service Officer, where you will play a key role in supporting our customers, handling their banking needs, and ensuring top-quality service.
 
 
 If you&rsquo;re customer-focused, detail-oriented, and eager to grow your career in the banking sector, we&rsquo;d love to hear from you!
 
 
 
 
 
 
 
 Job Duties
 
 
 
 
 
 
 <ul>
 <li>
 Assist bank customers in banking-related activities through understanding the customers&rsquo; needs and promote bank services and products.
 </li>
 <li>
 Carry out the Account opening/closing ensuring that all customers sign regulatory forms &amp; uploading customers signatures on the system and ensuring all Central Bank of Egypt and other regulatory controls.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 
 
 
 <ul>
 <li>
 University degree.
 </li>
 <li>
 Knowledge of the Banking Services &amp; Products.
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 0-2 years of experience
 </li>
 <li>
 Passing of the bank&rsquo;s formal entry assessments and panels for this position
 </li>
 </ul>
 
 
</div>

Customer Service Officer

Majid Al Futtaim

<div>
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Customer Service Officer | MAF Properties | Shopping malls.
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk or booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Maintain a thorough knowledge of the assigned shopping malls operating assets, facilities, stores/locations, mall layout and any on-going or upcoming promotional activities.
 </li>
 <li>
 Ensure smooth day to day operations of the Customer Service Information Desk / Booths under the direction and guidance of Supervisor / Manager Customer Service and in accordance with the established Customer Service guidelines.
 </li>
 <li>
 Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the company&rsquo;s established grooming / professional attire standards to promote Majid Al Futtaim Properties&rsquo; image.
 </li>
 <li>
 Assist the visitors / customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person).
 </li>
 <li>
 Perform &ldquo;meet and greet&rdquo; duties for tour related groups, educational institutions etc., visiting the assigned Shopping Centre and assist them during Mall tour when required.
 </li>
 <li>
 Responsible for efficient handling of all routine /minor customer complaints / enquiries on a daily basis. Ensure that all customer complaints / queries are being handled with the utmost courtesy and professionalism.
 </li>
 <li>
 Handle all retail related complaints received from tenants and inform the relevant security, maintenance and other concerned Shopping malls departments immediately. Ensure that all tenant related complaints are addressed on a timely basis.
 </li>
 <li>
 Responsible for efficient handling of the merchandise and services sold at the booth, including maintaining accurate inventory levels and strictly following all related Shopping Malls Business Unit Finance procedures.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration or any relevant field.
 </li>
 <li>
 2 to 3 years of work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry.
 </li>
 <li>
 Very Good English level.
 </li>
 <li>
 Excellent communication and problem solving skills.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Customer Service Officer (Maadi)

MedNet Egypt L.L.C

<div>
 
 
 MedNet Egypt
 
 is one of the leading managed care service organisations that cater to healthcare needs
 
 .
 
 We are looking for a skilled
 
 Officer - Medical Customer Service
 
 will be responsible for providing exceptional customer service support to customers and/or insured members. Handle high volume of incoming calls, chats and emails inquiries, and complaints, ensuring prompt and effective resolution while maintaining a high level of customer satisfaction.
 
 
 
 
 
 
 Your Job:
 
 
 
 
 
 <ul>
 <li>
 Handle inbound and outbound communication via phone, chat, and email to address customer and member inquiries, complaints, and requests.
 </li>
 <li>
 Deliver high-quality customer service by listening actively, showing empathy, and providing accurate and timely resolutions.
 </li>
 <li>
 Follow standard procedures and company guidelines to resolve issues professionally and consistently.
 </li>
 <li>
 Document all interactions accurately with proper wrap-up notes and logs after each call or chat.
 </li>
 <li>
 Develop in-depth product knowledge, including policies, benefits, terms, and updates to provide accurate information.
 </li>
 <li>
 Support outbound campaigns, including follow-ups, courtesy calls, satisfaction checks, and clarification requests.
 </li>
 <li>
 Collaborate with internal teams and support departments to ensure efficient service delivery and issue resolution.
 </li>
 <li>
 Contribute to a positive team culture, participating in department tasks and fostering continuous improvement.
 </li>
 <li>
 Meet and exceed performance KPIs, such as CSAT, FCR, AHT, and quality assurance scores.
 </li>
 <li>
 Adapt to shift work, including evenings, weekends, and holidays, as per business requirements.
 </li>
 <li>
 Maintain professionalism and resilience in high-pressure situations and when dealing with challenging customers.
 </li>
 <li>
 Comply with internal policies, procedures, and the company&rsquo;s code of conduct at all times.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Your Profile:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field; medical background is a plus.
 </li>
 <li>
 6 months to 2 years of customer service experience, preferably in a call center or contact center environment.
 </li>
 <li>
 Experience in the healthcare or insurance industry is preferred.
 </li>
 <li>
 Excellent English communication skills, both verbal and written.
 </li>
 <li>
 Strong interpersonal and problem-solving abilities with a customer-first approach.
 </li>
 <li>
 Proficiency in customer service software and tools; computer literacy is required.
 </li>
 <li>
 Ability to handle high call volumes and perform well under pressure.
 </li>
 <li>
 Flexible to work shifts, including evenings, nights, weekends, and public holidays.
 </li>
 <li>
 Empathy, adaptability, and resilience in dynamic, customer-focused environments.
 </li>
 </ul>
 
 
</div>

Medical Customer Service Officer

Premier Services and Recruitment

<div>
 
 
 Job title:
 
 Billing Officer
 
 
 
 Reporting to:
 
 Billing Manager
 
 
 
 
 
 
 Main duties and responsibilities:
 
 
 
 
 Timesheets
 
 
 <ul>
 <li>
 Collecting timesheets &amp; assigning the data entry staff to type them on a daily basis.
 </li>
 <li>
 Timesheet filing.
 </li>
 <li>
 Providing a full editing service &ldquo;spell checking, capital letters, full names, etc.&rdquo;
 </li>
 <li>
 Consolidating all timesheets before or by the 6th day of next month.
 </li>
 <li>
 Preparing the monthly timesheet report for the billing manager.
 </li>
 </ul>
 
 
 Statements of Fees
 
 
 <ul>
 <li>
 Handling the process of dispatching statements of fees.
 </li>
 <li>
 Filing of the Statements of Fees &ldquo;should be performed on a daily basis &rdquo;.
 </li>
 <li>
 Preparing the litigation database and issuing the related Statements of Fees. Issuing the monthly retainer statements of fees.
 </li>
 <li>
 Issuing the Hourly Statements of Fees
 </li>
 </ul>
 
 
 Pending Statements of Fees
 
 
 <ul>
 <li>
 The daily target is 15 (fifteen) clients to be included in your daily follow-up report to the billing manager.
 </li>
 <li>
 The following-up mechanism will be by phone calls for the first three times and by e-mail for the next two times.
 </li>
 <li>
 For non-responsive clients, after five different follow-ups, prepare a list for those clients to the partner in charge to advise us what to do accordingly.
 </li>
 <li>
 Provide support to attorneys with respect to timesheets or statements of fees.
 </li>
 <li>
 Any other duties requested by the billing manager.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Experience: 3 to 5 years of proven work experience in similar roles.
 </li>
 <li>
 Excellent computer skills (Word, Excel &amp; Outlook).
 </li>
 <li>
 Excellent command of Arabic and English
 </li>
 <li>
 Ability to meet deadlines.
 </li>
 <li>
 Sharp attention to detail
 </li>
 <li>
 Strong ability to follow-up and coordinate with colleagues
 </li>
 <li>
 Team player&mdash;works to ensure team goals are met or exceeded.
 </li>
 <li>
 Able to work flexible working hours.
 </li>
 <li>
 High degree of multitasking and time management capability.
 </li>
 <li>
 Strong communication skills, customer service, and relationship-building skills.
 </li>
 <li>
 Ability to work under stress.
 </li>
 </ul>
 
 
</div>

Billing Officer - Law Firm

Orange Business

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 Role Overview
 
 
 
 
 About the role
 
 
 
 As a key contributor to the security of our information security management system, you will serve as the overall guarantor for the security of our cloud administration infrastructure. Joining the security office, you will assume the responsibilities of a delegated Chief Information Security Officer (CISO) for your designated area, operating under the Business Security Officer service. In this role, you will vigilantly monitor for threats affecting your area of responsibility, and your expertise will be validated by industry-recognized certifications.
 
 
 
 Key Responsibilities
 
 
 
 At the intersection of critical cloud success factors - security and reliability, the Business Security Officer engages in a wide array of activities, requiring strong analytical and adaptable skills. Your mission encompasses a diverse set of tasks; expertise in all fields is not mandatory for application.
 
 
 <ul>
 <li>
 Conduct expert assessments and consultancy, including risk analysis, penetration testing, and vulnerability audits.
 </li>
 <li>
 Ensure that Orange designs and operates services in line with management&rsquo;s security requirements, acting as an expert security advisor to operational teams.
 </li>
 <li>
 Develop and implement necessary documentation and controls to maintain security standards.
 </li>
 <li>
 Report regularly on the service&rsquo;s security status.
 </li>
 <li>
 Coordinate the management of security incidents.
 </li>
 <li>
 Raise awareness and reinforce safety rules among operational staff.
 </li>
 <li>
 Contribute to the continuous improvement of Orange security practices, collaborating with peers in a Plan-Do-Check-Act framework.
 
 
 </li>
 </ul>
 
 Specific Activities
 
 
 
 <ul>
 <li>
 Perform risk and vulnerability analyses, create security assurance plans, and monitor relevant indicators.
 </li>
 <li>
 Follow up on external audits and implement security control points.
 </li>
 <li>
 Review security measures with cloud operational teams and conduct awareness sessions for these teams.
 </li>
 <li>
 Analyze security incidents and evaluate architecture or processes to propose improvements.
 </li>
 <li>
 Track action plans resulting from controls and analyses.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 
 Educational Background and Experience
 
 
 
 Candidates should possess a higher degree, typically an engineering or a Master's degree in IT. While this educational foundation is important, having a proven track record with minimum of six years of experience in the cybersecurity field is a significant advantage.
 
 
 
 Core Security Skills And Certifications
 
 
 
 A strong interest in security and additional expertise in the following areas will further strengthen your candidacy:
 
 
 <ul>
 <li>
 Holding certifications such as CISSP, CISM, CISA, or equivalent credentials.
 </li>
 <li>
 Possession of vendor-specific certifications is preferred, including but not limited to Cisco, Fortinet, and Palo Alto.
 </li>
 <li>
 Solid understanding of security frameworks and standards, particularly ISO 27000 series.
 </li>
 <li>
 Comprehensive knowledge of encryption methods and networking protocols.
 </li>
 <li>
 Familiarity with ITIL processes and their application in operational environments.
 
 
 </li>
 </ul>
 
 Interpersonal And Professional Skills
 
 
 
 Proficiency in English is essential for this position. French language skills are a valuable asset. Strong interpersonal abilities are essential for effective collaboration within teams, both with operational staff and management. The ideal candidate demonstrates the following qualities:
 
 
 <ul>
 <li>
 Capability to engage and communicate with customers, adapting to both technical and high-level interactions.
 </li>
 <li>
 Sensitivity to customers&rsquo; corporate cultures and the ability to understand and respect their unique needs and differences.
 </li>
 <li>
 A customer satisfaction-oriented mindset, prioritizing positive outcomes for client engagements.
 </li>
 <li>
 Capacity to work autonomously, demonstrating initiative and independence.
 </li>
 <li>
 Proactive identification of problems and the ability to deliver effective solutions.
 </li>
 <li>
 Skill in creating professional dashboards and documentation that meet or exceed customer expectations.
 </li>
 <li>
 Ability to offer guidance, coordination, and leadership, especially in the context of security crises.
 
 
 </li>
 </ul>
 You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

Business Security Officer

Nextcare

<div>
 Medical Officer &ndash; Inpatient Precertification is responsible for managing the Inpatient Precertification cases while ensuring that departmental goals, timeline of activities, and compliance measures are met.
 
 
 
 What You Do
 
 
 
 <ul>
 <li>
 Precertification team is functional on 24/7 basis. Therefore the Medical Officer will be working on flexible shift basis as per the schedule provided by the Team Leader.
 </li>
 <li>
 Adjudicates Cases at IP precertification level, authorizes decision within the stipulated turnaround time &amp; with the highest quality standards in view with the policy terms and conditions.
 </li>
 <li>
 Performing complete file review with regards to the multidisciplinary notes, TPR charts, physician order&rsquo;s notes, lab reports, radiology reports, drug chart sheets, consultation notes, nursing notes, progress notes, etc.
 </li>
 <li>
 Requesting any medical documentation or finding any missing document which is essential in decision making.
 </li>
 <li>
 Performing review of DRG Severity of Illness (SOI) in line with revision of CPT codes / ICD codes, which are being up-coded by the provider &ndash; if required discussion with the treating doctor and the medical coders.
 </li>
 <li>
 Performing utilization review for DRG cases and FFS cases with regards to and not limited to final bill review + consumables mark ups + non covered item/services + overutilization of services.
 </li>
 <li>
 Performing review of claims as per CPT and ICD coding guidelines in line with insurance regulators (DHA,DOH/HAAD,MOH).
 </li>
 <li>
 Adhering to the cost containment protocols for medical management cases.
 </li>
 <li>
 Referring cases for second opinion when deemed necessary to confirm the best mode of management &ndash; also for cost containment to lesser Negotiating factor (NF) facilities within the member&rsquo;s network or option for home country treatment.
 </li>
 <li>
 AI READINESS Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s of Pharmacy / Dentistry / Medicine / Nursing / Physiotherapist / Paramedics
 </li>
 <li>
 01-02 years of Medical Practical Experience (reputable insurance provider, broker or a TPA experience a plus) OR Entry Level
 </li>
 <li>
 Physically fit to carry out duties.
 </li>
 <li>
 Certified Medical Coder [Preferable]
 </li>
 <li>
 Legally permitted to work in the country of operations.
 </li>
 <li>
 Physically fit to carry out duties.
 </li>
 <li>
 Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
 
 
 </li>
 </ul>
 
 How We Hire
 
 
 
 
 
 Agency Statement
 
 Allianz Partners does not accept unsolicited CV&rsquo;s or approaches from agencies. We only work with partners on our approved supplier list, under
 
 
 contract. Any unsolicited submission will not be considered
 
 
 
 
 Key Benefits/What We Offer
 
 
 
 Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners&rsquo; businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care.
 
 
 At Allianz Partners, Artificial Intelligence (AI) is transforming service delivery and innovation. By leveraging Business Intelligence and Data Analytics, we enhance strategic decision-making and customer experiences. Our commitment to Ethical AI ensures responsible deployment, maintaining data integrity and trust. Conversational AI improves communication, while Emerging Technologies and Generative AI drive industry leadership and new opportunities. With robust Information Security Management, we protect sensitive information, ensuring compliance and security. Embrace the future of AI with Allianz Partners, where possibilities become realities.
 
 
 94031 | Customer Services &amp; Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
 
 
 Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
 
 
 At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
 
 
 We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
 
 
 Great to have you on board.
 
 Let's care for tomorrow.
 
 
 Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz&lsquo; company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.
</div>

Medical Claims Officer

mylo

<div>
 mylo, the consumer finance arm of B.TECH, is revolutionizing the financial landscape, seeks a dynamic, results-oriented Senior Data Scientist. The ideal candidate will play a pivotal role in driving data-driven decisions and shaping our future. You'll work closely with cross-functional teams to unlock the power of data, build predictive models, and deliver actionable insights.
 
 
 We are actively seeking dedicated
 
 Collections Officers
 
 to become valuable members of our team. In this pivotal role, you will play a crucial part in assisting our customers as they navigate the process of managing their outstanding payments. If you find fulfilment in a dynamic and fast-paced environment and possess exceptional negotiation skills coupled with a strong sense of empathy, we warmly encourage you to apply and join us on this journey!
 
 
 As a Collections Officer, you will be responsible for:
 
 
 <ul>
 <li>
 Communicating effectively with customers to follow up on due and overdue installments
 </li>
 <li>
 Encouraging customers to make payments and resolve outstanding balances
 </li>
 <li>
 Conducting field visits to customer homes or workplaces as needed to facilitate collections
 </li>
 <li>
 Negotiating payment plans and solutions that benefit both the customer and the company
 </li>
 <li>
 Maintaining accurate records of customer interactions and payment statuses
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 A bachelor's degree is required in any field
 </li>
 <li>
 We seek individuals who can adapt and perform effectively in physically demanding field environments
 </li>
 <li>
 Capable of managing physical tasks and mobility for fieldwork
 </li>
 <li>
 Demonstrated ability to negotiate successfully
 </li>
 <li>
 Proven effectiveness in follow-up activities
 </li>
 <li>
 Exceptional skills in communication and persuasion
 </li>
 <li>
 Capacity for self-driven work and independence
 </li>
 <li>
 Competent in utilizing computer systems
 </li>
 <li>
 Preferably possesses some data analysis skills
 </li>
 <li>
 Possesses a strong reputation and is acknowledged for integrity
 </li>
 <li>
 Locations as follows: Zagazig, Al Asher of Ramadan, Shubra El Khima ,Port Said, Behera, Alexandria &amp; Cairo
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Office environment: When you come to our b_labs office, you'll find creative workspaces, a well-equipped kitchen, and an open design to foster collaboration between teams.
 
 
 Education budget: We believe the learning journey never ends, therefore you will be entitled to an annual education budget to take part in trainings, courses or onsite conferences of your choice.
 
 
 Flexibility: You know best whether you want to work from home or in the office. However, if you want to join your teammates onsite, we will subsidize the costs for lunch to foster the b_labs office community
 
 
 Mobility package: When you are joining the b_labs office, we will subsidize your mobility expenses for public transport.
 
 
 Equipment: From "Day 1" you will receive all the equipment you need be successful at work. Therefore, you can choose your laptop and get all the tools you need to stay on top of your game.
</div>

Collection Officer

Explore 298+ Customer service officer in Cairo this May. Find roles across top companies and apply now to boost your career.