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customer service officer

Hyatt

<div><div><p>Summary</p><div><p>
At Grand Hyatt Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of Wellbeing, Inclusion, Respect, Empathy, Integrity, and Experimentation are the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged.</p><p>
You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division.</p></div></div><div><p><br>
Qualifications</p><div><div>
Qualifications<br>
<ul><li>Ideally with a relevant degree or diploma in Hospitality or Tourism management.</li></ul></div><ul><li>Minimum 2 years work experience as Guest Service Officer in hotel operations.</li><li>Good customer service, communications and interpersonal skills are necessary.</li><li>Schedule flexibility is necessary and ability to multi-task.</li></ul></div></div></div>

GUEST SERVICES OFFICER - RESERVATIONS

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Customer Care Outstations Officer
</div></div><div><div>Ref #
</div><div>229125
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Customer Service
</div></div><div><div><ul><li>Closing date: 10-Dec-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role</b></p><p>
The Customer Care Outstations Officer is part of the Customer Care team within the Customer Care unit with the responsibility of managing customer feedback. The main duty of the position is to ensure that feedback received from passengers is managed to the highest standards through the entire cycle from analyzing the feedback request, leading the investigation process through to finalizing the resolution and necessary response and to submit compensation proposals for approval. The Customer Care Outstations Officer plays an important role in the continuous improvement initiatives for the company by highlighting recurring caused of service failures and participates in ongoing forums to optimize the Customer Experience Journey.</p><p><b>
Key Accountabilities include:</b></p><ul><li>
Responsible for processing and responding to customer feedback via various communication channels.</li><li>
Liaises with functional departments at Head Office and Outstations to gather information and carry our background investigations with regards to customer feedbacks and complaints.</li><li>
Formulate and submit approval and final responses to customers using templates as well as entirely unique case responses.</li><li>
Applies knowledge and understanding of mandated aviation industry regulations and legal requirements in the complaints management resolution process.</li><li>
Required to work to an SLA with qualitative and quantitative KPIs for customer feedback case management.</li><li>
Proactively identify to management trends of customer complaints and root causes.</li><li>
Provide subject-matter expertise to other departments with regards to customer feedback management.</li></ul><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><p>
Together, everything is possible</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you</b></p><ul><li>
Minimum of High school qualification is essential.</li><li>
4+ years of job-related experience.</li><li>
Experience in airline/travel industry.</li><li>
Experience with GDS systems.</li><li>
Fluent in Spanish, Portuguese and English.</li><li>
Frontline customer service experience in an airline or hospitality industry.</li><li>
Ability to analyze complex cases as presented by a customer and to determine the actual customer request and intent.</li></ul><p><b>
About Qatar Airways Group</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.</p><p>
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><p><b>
How to apply</b></p><p>
If you&rsquo;re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=229125</div></div></div></div></div></div></div></div>

Customer Care Outstations Officer

Spendwisor

<p><b>Job Description: </b></p><p><b>Position:</b> Customer Service Agent<br/><b>Employment Type:</b> Full-time<br/><b>Shifts:</b> Rotational (Day :7am-4pm&amp; Night: 4pm-1am)<br/><b>Week-offs:</b> Rotational<br/><b>Department:</b> Customer Support</p><p><b>About Us</b></p><p>Tamanna BNPL LLC is a fast-growing Buy Now, Pay Later (BNPL) company preparing for our official launch. Our mission is to provide customers with seamless and flexible payment solutions that make shopping easier and more accessible. As we enter the launch phase, we are building a strong customer service team to deliver exceptional support and create positive customer experiences from day one.</p><p><b>Role Overview</b></p><p>As a Customer Service Agent, you will be the first point of contact for our customers. Your role is to provide prompt, accurate, and friendly assistance through <b>calls, chats, and emails</b>. You will help users understand how our BNPL services work, resolve account or payment concerns, and ensure smooth customer interactions during our high-volume launch period.</p><p>This is an excellent opportunity for individuals who are customer-focused, adaptable, and excited to be part of a dynamic fintech environment.</p><p><b>Key Responsibilities</b></p><ul><li>Handle inbound customer inquiries via phone, chat, and email.</li><li>Assist customers with account setup, payment issues, transaction clarifications, and product-related questions.</li><li>Provide clear and accurate information about BNPL services, policies, and processes.</li><li>Resolve customer concerns professionally, efficiently, and with empathy.</li><li>Log and update customer interactions in the CRM system.</li><li>Escalate complex issues to the appropriate teams when necessary.</li><li>Maintain performance metrics including quality, response time, and customer satisfaction.</li><li>Work efficiently during high call/chat volumes, especially during the launch phase.</li><li>Follow company procedures, compliance guidelines, and service standards.</li><li>Support team and management with additional tasks as needed.</li></ul><p><b>Requirements</b></p><ul><li>Ability to stay calm, patient, and professional under pressure.</li><li>1+ years of experience in Customer Service (experience in Banking, Fintech, or E-commerce is a strong advantage but not mandatory).</li><li>Excellent verbal and written communication skills, with the ability to de-escalate tense situations calmly and professionally.</li><li>Basic computer and typing skills (40+ WPM preferred); familiarity with CRM or ticketing tools is a plus.</li><li>Flexible to work rotational shifts, including days, nights, weekends, and rotational weekly offs to support operations.</li><li>Strong problem-solving mindset, patience, and willingness to learn.</li><li>Ability to work in a fast-paced startup environment and handle pressure effectively</li></ul><p><b>Preferred Skills</b></p><ul><li>Experience in fintech, banking, or BNPL services (optional).</li><li>Multitasking and time management abilities.</li><li>Strong attention to detail and accuracy.</li><li>Customer-oriented attitude with a focus on delivering great service.</li><li>Candidates with a <b>strong command of both English and Arabic</b> are highly preferred, as this will greatly support our growing and diverse customer base.</li></ul><p><b>What We Offer</b></p><ul><li>Comprehensive training before launch.</li><li>Opportunity to grow in a rapidly expanding fintech startup.</li><li>Supportive team environment.</li><li>Competitive salary and incentives.</li></ul><p>Job Type: Full-time</p><p>Pay: QAR3,500.00 - QAR4,000.00 per month</p>

Customer Service Agent

Qatar National Bank

<div>Job Purpose Summary<p><br>
The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group's products and services and encouraging customers to increase their business with the Group.</p>
Essential Duties &amp; Responsibilities by Dimensions<p><b><br>
A. Shareholder &amp; Financial:</b></p><ul><li>Proactively market the Group's products to increase sales volume and profitability, and to achieve or exceed set targets and goals.</li><li>Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.</li><li>Implements KPI's and best practices for Associate, Customer Services</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.</li><li>Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.</li><li>Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.</li><li>Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.</li><li>Coordinate with tellers and branch operations staff on an &quot;as is needed&quot; basis to ensure smooth operations, and timely and friendly service delivery.</li><li>Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and approve customers' signatures.</li><li>Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.</li><li>Refer to Manager, Customer Services for any unresolved queries on transactions handled.</li><li>Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.</li><li>Ensures compliance to internal service quality standards and compliance to audit requirements</li></ul><p></p><p><b>
D. Learning &amp; Knowledge:</b></p><ul><li>Possess working knowledge of branch customer service to carry out duties and responsibilities.</li><li>Identify related areas for professional development of self.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul>
Education and Experience Requirements<ul><li><br>
Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>Minimum 2 years of experience required</li></ul>
Required Special Skills<ul><li><br>
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.</li><li>Ability to make decisions and follow through with initiatives.</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div><p></p>

Senior Associate International Retail Country Liaison (Qatarization)

IHG Hotels & Resorts

<div><p><b>About us</b></p><p>
As the world&rsquo;s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.</p><p>
Towering over the city center, our luxury Doha hotel is one of the tallest in Qatar. You&rsquo;ll find us in the exclusive West Bay area, close to the city&rsquo;s Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Our spacious rooms and suites have panoramic city and sea views, while award-winning restaurants, state-of-the-art meeting venues, easy access to local highlights, a health, and fitness club, and a rooftop pool, ensure a memorable stay.</p><p><b>
What&rsquo;s the job?
</b></p><p>As a <b>Instant Service Operator </b>you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience. <b>Promote the desired work culture by living the 5 winning ways value &ndash; </b><b><i>Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together.
</i></b></p><p><b>Your day-to-day</b></p><ul><li>
Pick up passport copies at the designated area</li><li>
File all passport copies per day and hand it over to the Concierge</li><li>
Work with computer and scanner to send all the necessary information</li><li>
Receive each guest call in a professional and friendly manner</li><li>
Maintain effective communication with all departments to ensure smooth service delivery</li><li>
Handle every query in a polite and courteous manner and always strive to exceed guest expectations</li><li>
Ensure Guests are greeted by name upon calling as per IHG Standards</li><li>
Maintain an up to date knowledge of the Hotel and local services</li><li>
Maintain an awareness of Guest profile through the Opera Property Management Software</li><li>
Complete management&rsquo;s long distance call vouchers and record them on a traffic sheet</li><li>
Maintain the Guest wakeup call sheet and deliver wake up calls accordingly on time and as per IHG Standards</li><li>
Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls</li><li>
Take messages for Guests and Colleagues as per IHG Standards</li><li>
Prioritize and perform accordingly to ensure that data&rsquo;s are handled immediately with speed and efficiency</li><li>
Maintain a systematic and organized filing system and regularly check, update and reorganize cabinets when required</li><li>
Develop of thorough knowledge of room rates, room locations and type of rooms</li><li>
Attend daily briefing and provide feedback on the shift&rsquo;s occurrences</li><li>
Operate in a safe and environmentally friendly way to protect guests&rsquo; and employees&rsquo; health and safety, as well as protect and conserve the environment</li><li>
Comply with the hotel environmental, health and safety policies and procedures</li></ul><p><b>
How do I deliver this?</b></p><p>
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It&rsquo;s what connects every colleague in all IHG&reg; hotels.</p><p><b>
True Attitude</b>: being caring, wanting to make a positive difference, and building genuine connections with guests
</p><p><b>True Confidence</b>: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay</p><p><b>
True Listening</b>: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs</p><p><b>
True Responsiveness</b>: is about providing guests with what they need, and doing so in a timely and caring manner</p><p><b>
What we offer</b></p><p>
In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking &ldquo;Apply Online&rdquo;</p><p>
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
</p><p>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing</p><p>
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
</p><p>So, join us and you&rsquo;ll become part of our ever-growing global family.</p><p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Instant Service Operator

ALAKHARIA TRADING AND CONTRACTING WLL

<p><b>Job Overview:</b></p><p>We are seeking a highly motivated and dynamic Sales Officer to join our team at Bin Arbaid Industrial Services, a leading provider of manpower services. The ideal candidate will be responsible for driving sales, building client relationships, and promoting our range of FM services to new and existing clients. This is an excellent opportunity for a proactive individual with a passion for sales and customer service.</p><p><b>Key Responsibilities:</b></p><ul><li><b>Sales &amp; Business Development</b>: Actively identify and prospect new clients, including businesses and individuals, to sell security services such as manned guarding, surveillance, alarm systems, and consultancy.</li><li><b>Client Relationship Management</b>: Build and maintain strong, long-lasting relationships with clients. Understand their security needs and provide tailored solutions.</li><li><b>Market Research &amp; Analysis</b>: Monitor market trends and competitors to identify new opportunities and improve sales strategies.</li><li><b>Sales Presentations &amp; Negotiations</b>: Deliver compelling sales presentations, product demonstrations, and negotiate contracts effectively to close deals.</li><li><b>Sales Targets &amp; Reporting</b>: Meet or exceed monthly and annual sales targets. Provide regular reports on sales activities, pipeline, and progress toward goals.</li><li><b>Customer Service</b>: Address client queries, resolve issues, and ensure the highest level of customer satisfaction.</li><li><b>Collaboration</b>: Work closely with the operations and service delivery teams to ensure smooth onboarding of new clients and continued service excellence.</li><li><b>Brand Promotion</b>: Represent the company at industry events, conferences, and other networking opportunities to promote the company&rsquo;s services and expand market reach.</li></ul><p><b>Qualifications:</b></p><ul><li><b>Education</b>: Bachelor&rsquo;s degree in Business, Marketing, or a related field .</li><li><b>Experience</b>: 2-3 years of sales experience, preferably in the security, facilities management, or related industry.</li></ul><p><b>Skills:</b></p><ul><li>Strong communication and interpersonal skills.</li><li>Excellent negotiation and closing skills.</li><li>Ability to build and maintain relationships with clients.</li><li>Self-motivated and goal-oriented.</li><li>Ability to work independently and as part of a team.</li><li><b>Knowledge</b>: Familiarity with security services and industry trends is a plus.</li><li><b>Technical Skills</b>: Proficient in Microsoft Office Suite and CRM software.</li></ul><p><b>Key Attributes:</b></p><ul><li>Results-driven with a strong sales focus.</li><li>High level of professionalism and integrity.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to handle objections and rejections effectively.</li></ul><p><b>Applicants must be currently based in Qatar with an NOC (No Objection Certificate) and be available to join immediately.</b></p><p>Job Types: Full-time, Permanent</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Sales Officer in FM/Industrial Services field: 5 years (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li><li>Arabic (Required)</li></ul><p>License/Certification:</p><ul><li>Qatar Driving License (Required)</li></ul><p>Location:</p><ul><li>Doha (Preferred)</li></ul>

Sales Officer / Executive - ( Manpower Services Exp )

Economic Group

<p>We are looking for <b>Leasing officer/Agent</b></p><p>Skills and qualifications</p><ul><li>In-depth understanding of the real estate industry, including laws, policies and best practices</li><li>Advanced sales and marketing skills</li><li>Personable, professional outgoing</li><li>Good organization, project management and time management abilities</li><li>Great customer service skills</li><li>Efficient problem-solving and decision-making skills</li><li>Effective communication skills, including verbal and written communication</li><li>Multitasking and time management skills</li><li>Collaboration and teamwork abilities</li><li>Multilingual skills to communicate more effectively in diverse areas</li></ul><p>Job Type: Full-time</p><p>Experience:</p><ul><li>Leasing agent: 4 years (Preferred)</li></ul>

Leasing officer

Explore 1788+ Customer service officer in Doha this December. Find roles across top companies and apply now to boost your career.