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customer service officer

BARWA REAL ESTATE COMPANY Q.P.S.C

<p><b>Barwa Real Estate Company</b> is one of Qatar&rsquo;s largest real estate developers, founded in 2005. Focus: residential, commercial, mixed-use, and property management projects</p><p>A <b>Customer Service Officer</b> in <b>Barwa</b> acts as the main point of contact for tenants, clients, and property users, ensuring smooth communication and high customer satisfaction across residential and commercial properties.</p><p><b>Key Responsibilities:</b></p><p>Handle customer inquiries via phone, email, and walk-ins</p><p>Provide accurate information about properties, leasing, and services</p><p>Maintain and update CRM/customer records</p><p>Resolve complaints and service requests efficiently</p><p>Escalate unresolved issues to supervisors or relevant departments</p><p>Follow up with clients to ensure issues are fully resolved</p><p>Coordinate with internal teams (maintenance, leasing, admin)</p><p><b>Requirements &amp; Skills:</b></p><p>Bachelor&rsquo;s degree (any field)</p><p>Minimum 1+ year experience in customer service (real estate preferred)</p><p>Strong communication skills (English required, Arabic is a plus)</p><p>Good problem-solving and conflict resolution skills</p><p>Familiarity with CRM systems and Microsoft Office</p><p>Pay: From QAR6,500.00 per month</p><p>Work Location: In person</p>

Customer Service Officer (Barwa Real Estate)

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Officer VIP &amp; Premium Care
</div></div><div><div>Ref #
</div><div>231530
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Customer Service
</div></div><div><div><ul><li>Closing date: 12-Mar-2026</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><div><b>About the Role:</b><br>
We are currently recruiting for Officer VIP &amp; Premium Care, within Ground Services - QR Corporate Customer Care in Doha.<br>
<br>
In this role, you will be responsible for managing and resolving feedback from VIP and Premium customers to ensure exceptional service and satisfaction. This includes handling all Customer Care issues for First, Business, Platinum, and Gold passengers, analyzing feedback, leading investigations, determining appropriate resolutions, and preparing compensation proposals for management approval. The role ensures that every case is managed efficiently, professionally, and in line with company standards..<br>
<br>
<b>Key Accountabilities:</b><br>
<ul><li>Responsible for processing and responding to customer feedback mainly VIP and Premium customers via various communication channels.</li><li>Liaise with functional departments at Head Office and Outstations to gather information and carryout background investigations about customer feedback and complaints to ensure resolution.</li><li>Prepare and seek approvals on final responses before submitting it to the customers on feedback resolutions using appropriate templates.</li><li>Apply knowledge and understanding of mandated aviation industry regulations and legal requirements in the complaints management resolution process to ensure compliance.</li><li>Work as per SLA with qualitative and quantitative KPIs for customer feedback case management to ensure cases are properly analyzed, categorized and closed.</li><li>Proactively identify to management trends of customer complaints and root causes to ensure timely corrective measures are taken.</li><li>Act as a final approver for case resolutions that do not include compensations.</li><li>Contribute to the case investigations for GCEO/CCO cases as and when required.</li><li>Provide subject matter expertise to other departments about customer feedback management.</li><li>Play an important role in the continuous improvement initiatives for the company by highlighting recurring causes of service failures and participate in ongoing forums to optimize the Customer Experience.</li></ul><br>
<b>
Be part of an extraordinary story</b><br>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.</div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><div><b>Qualifications:</b><br>
Bachelor&rsquo;s degree with at least 3 years of relevant experience, or a diploma with a minimum of 4 years of related experience. Travel industry experience is essential for this role.<br>
<br>
<b>Job Specific Skills</b><br>
Essential<br>
<ul><li>Proven ability to work under pressure.</li><li>Excellent Communication Skills (verbal and written English).</li><li>Excellent MS Office Skills.</li></ul><b>
Preferred</b><br>
<ul><li>Ability to work with minimal instructions.</li></ul><br>
<b>
About Qatar Airways Group</b><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</div><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=231530</div></div></div></div></div></div></div></div>

Officer VIP & Premium Care

Qatar National Bank

<p><b>Qatar National Bank (QNB)</b> is the largest financial institution in the Middle East and Africa, offering retail banking, corporate banking, investment services, and digital banking solutions.</p><p>The <b>Customer Service / Call Center Officer</b> at <b>QNB</b> is responsible for providing professional banking support to customers via phone, email, and digital channels. You act as the first point of contact for banking inquiries and ensure customers receive fast, accurate, and compliant service in line with QNB standards.</p><p><b>Key Responsibilities:</b></p><p>1. Customer Support (Inbound &amp; Outbound Calls)</p><p>2. Banking Assistance &amp; Information</p><p>3. Transaction &amp; Account Support</p><p>4. Complaint Handling &amp; Issue Resolution</p><p>5. CRM &amp; Documentation</p><p>6. Sales &amp; Service Promotion</p><p>7. Compliance &amp; Security</p><p>8. Shift-Based Call Center Operations</p><p><b>Required Skills &amp; Qualifications:</b></p><p>High school diploma or bachelor&rsquo;s degree (preferred)</p><p>1&ndash;3 years experience in:</p><p>Customer service</p><p>Call center</p><p>Banking / financial services (preferred)</p><p>Strong communication skills in English (Arabic is a plus)</p><p>Ability to work under pressure in a fast-paced environment</p><p>Basic computer and CRM system knowledge</p><p>Problem-solving and customer handling skills</p><p>Job Type: Full-time</p><p>Pay: From QAR6,500.00 per month</p><p>Work Location: In person</p>

Customer Service / Call Center Officer – Qatar National Bank (QNB)

Chedid Insurance Brokers Qatar

<div>
 <p>
  <strong>
   About the job
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  A financial holding company, Chedid Capital is a leading investment group in the insurance and reinsurance fields. The Group operates across Europe, Middle East, Africa and South Asia. The Company plays a role in the forefront of the industry, being part of one of the top 20 Reinsurance Brokers in the world.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Chedid &amp; Associates - Qatar, a company of Chedid Capital, is looking for an Officer - Motor Insurance to join its growing team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Joining our 1700 dynamic team member, spread among 64 subsidiaries worldwide, offers you endless growing opportunities.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Contact clients for the renewals of their motor insurance via emails and phone calls.
  </li>
  <li>
   Negotiate with insurance companies for quotations.
  </li>
  <li>
   Follow up on requests with insurance companies.
  </li>
  <li>
   Follow up on requests with clients.
  </li>
  <li>
   Assist in resolving key issues with customers, such as delays in contract documents and collection.
  </li>
  <li>
   Answer phone calls and emails in a timely manner.
  </li>
  <li>
   Cross-check policy documents shared by insurers to ensure they match the agreed T&amp;Cs.
  </li>
  <li>
   Prepare various reports.
  </li>
  <li>
   Communicate internally between relevant departments.
  </li>
  <li>
   Handle KYC/AML requirements with Compliance.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in business administration or equivalent in a similar field.
  </li>
  <li>
   4-7 years of experience in insurance, customer service or a similar field.
  </li>
  <li>
   Fluency in both Arabic and English is required.
  </li>
 </ul>
 <p>
 </p>
</div>


Officer - Motor Insurance

Qatar Insurance Company

<p><b>Qatar Insurance Company (QIC) </b>is the largest insurance provider in Qatar and one of the leading insurers in the MENA region, founded in 1964. It provides: General insurance, Motor insurance, Medical insurance, Property &amp; engineering insurance, Marine &amp; liability insurance, Reinsurance and international operations.</p><p><b>Customer Service / Call Center staff </b>in <b>QIC</b> handle customer interactions related to insurance products (motor, health, travel, etc.), ensuring fast, accurate, and professional service. You will act as the first point of contact, supporting customers through inquiries, claims, and policy-related concerns.</p><p><b>Key Responsibilities:</b></p><p>1. Customer Interaction (Inbound &amp; Outbound)</p><p>2. Insurance Support &amp; Assistance</p><p>3. Complaint Handling &amp; Issue Resolution</p><p>4. CRM &amp; Documentation</p><p>5. Sales &amp; Customer Retention (Optional)</p><p><b>Required Skills &amp; Qualifications:</b></p><p>Bachelor&rsquo;s degree or diploma (Business, Finance, or related field preferred)</p><p>1&ndash;3 years experience in customer service or call center (insurance/banking preferred)</p><p>Strong communication skills (English required, Arabic preferred)</p><p>Good knowledge of CRM systems and Microsoft Office</p><p>Ability to handle high call volumes and pressure</p><p>Attention to detail and problem-solving skills</p><p>نوع الوظيفة: دوام كامل</p><p>الراتب المدفوع: QAR٥٬٥٠٠٫٠٠&nbsp;لكل شهر</p><p>موقع العمل: بشكل شخصي</p>

Customer Service / Call Center Roles – Qatar Insurance Company (QIC)

<div></div><div><div><ul><li><div><b>Business Unit</b>
</div><div>QNB - Qatar
</div></li><li><div><b>Division</b>
</div><div>Retail Banking
</div></li><li><div><b>Department</b>
</div><div>Retail Banking
</div></li><li><div><b>Location</b>
</div><div>Doha, Qatar
</div></li><li><div><b>Closing Date</b>
</div><div>04-Aug-2028
</div></li></ul></div><div><div><h5 class="jobSectionHeader"><b>About QNB</b></h5>
<p>Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.</p>
<p>QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.</p>
<p>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.</p>
<p>Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.</p>
<p>QNB Group has an active community support program and sponsors various social, educational and sporting events.</p>
</div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Purpose Summary</b></h5>
</div><div><p>The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group&rsquo;s products and services and encouraging customers to increase their business with the Group.</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Essential Duties &amp; Responsibilities by Dimensions</b></h5>
</div><div><p><b>A. Shareholder &amp; Financial:</b></p><ul><li>Proactively market the Group&rsquo;s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.</li><li>Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.</li><li>Implements KPI&rsquo;s and best practices for Associate, Customer Services</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.</li><li>Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.</li><li>To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.</li><li>Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.</li><li>Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.</li><li>Coordinate with tellers and branch operations staff on an &ldquo;as is needed&rdquo; basis to ensure smooth operations, and timely and friendly service delivery.</li><li>Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and approve customers&rsquo; signatures.</li><li>Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.</li><li>Refer to Manager, Customer Services for any unresolved queries on transactions handled.</li><li>Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.</li><li>Ensures compliance to internal service quality standards and compliance to audit requirements</li></ul><p></p><p><b>
D. Learning &amp; Knowledge:</b></p><ul><li>Possess working knowledge of branch customer service to carry out duties and responsibilities.</li><li>Identify related areas for professional development of self.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Education and Experience Requirements</b></h5>
</div><div><ul><li>College Diploma</li><li>OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>No years of experience required</li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>Passport</li></ul>
<ul><li>QID</li></ul>
<ul><li>Education Certificate
</li></ul><ul><li>Birth Certificate</li></ul></div></div></div></div></div><div></div>

Associate Customer Services

Go Business

<p><b>Loss Prevention Officer </b><br/><b>Role Overview</b></p><p>The Loss Prevention Officer supports store operations by protecting company assets, minimizing shrinkage, and ensuring a safe, secure, and welcoming environment. In a fast-paced, customer-focused coffee chain, this role balances security with excellent customer service and brand standards.</p><p><b>Key Responsibilities</b></p><ul><li><b>Cash &amp; POS Compliance</b></li><li>Monitor POS transactions, refunds, and voids for irregularities</li><li>Ensure strict adherence to cash handling procedures</li><li>Conduct spot checks, till audits, and cash reconciliations</li><li><b>Shrinkage &amp; Theft Prevention</b></li><li>Identify and prevent internal theft (e.g., unauthorized discounts, free items)</li><li>Deter external theft through visible presence and awareness</li><li>Investigate incidents and support disciplinary processes</li><li><b>Inventory &amp; Waste Control</b></li><li>Monitor high-value and high-usage items (coffee beans, syrups, dairy, merchandise)</li><li>Identify patterns of waste, spoilage, or misuse</li><li>Partner with store managers to improve stock control and ordering accuracy</li><li><b>Store Surveillance &amp; Audits</b></li><li>Review CCTV footage (where available)</li><li>Conduct routine operational audits (cash, stock, safety compliance)</li><li>Ensure adherence to company policies and standard operating procedures</li><li><b>Safety &amp; Security</b></li><li>Maintain a safe environment for customers and baristas</li><li>Respond to incidents such as disturbances, theft, or emergencies</li><li>Ensure emergency procedures are understood and followed</li><li><b>Training &amp; Awareness</b></li><li>Train team members on loss prevention practices and policies</li><li>Promote a culture of accountability and integrity</li><li>Support onboarding of new staff on security procedures</li><li><b>Reporting &amp; Communication</b></li><li>Prepare detailed incident reports and audit findings</li><li>Track trends and provide recommendations to management</li><li>Liaise with area managers and corporate teams</li></ul><p><b>Requirements &amp; Qualifications</b></p><ul><li>High school diploma or equivalent (security certification is a plus)</li><li>2&ndash;5 years of experience in retail, hospitality, or loss prevention</li><li>Experience in high-volume, customer-focused environments preferred</li><li>Familiarity with POS systems and retail audit processes</li><li>Strong understanding of theft and fraud prevention techniques</li></ul><p><b>Key Skills</b></p><ul><li>Strong observational and analytical skills</li><li>High integrity and professionalism</li><li>Excellent communication and interpersonal skills</li><li>Ability to work discreetly in a customer-facing environment</li><li>Conflict management and de-escalation skills</li></ul><p><b>Working Environment</b></p><ul><li>Fast-paced, high customer traffic coffee shop</li><li>Shift work including early mornings, evenings, weekends, and holidays</li><li>Combination of floor presence and back-office analysis</li></ul><p><b>KPIs / Success Metrics</b></p><ul><li>Reduction in shrinkage (cash and inventory)</li><li>Compliance scores from store audits</li><li>Reduction in policy violations</li><li>Staff awareness and adherence to procedures</li><li>Incident response effectiveness</li></ul><p><b>Success Profile (Starbucks-Style Culture Fit)</b></p><ul><li>Customer-first mindset while maintaining security</li><li>Calm, approachable, and professional demeanor</li><li>Strong alignment with brand values: respect, teamwork, and accountability</li><li>Ability to blend into operations while maintaining vigilance</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Loss Prevention Officer

Explore 783+ Customer service officer in Doha this April. Find roles across top companies and apply now to boost your career.