customer support executive Jobs in Mumbai

customer support executive

customer service representative

<div>
 
 
 Hiring at WNS
 
 
 
 
 
 
 Hiring Alert | Immediate Requirement - Customer Support Representative (Email Process) for an International Airlines.
 
 
 
 
 
 
 Walk-in drive on 29th Oct Wednesday from 12pm-3pm at WNS, 6th Floor, Centaurus, Hiranandani Estate, Thane West, Mumbai.
 
 
 
 
 
 
 We are looking for freshers as well as experienced candidates with Excellent English Communication &amp; Email drafting skills.
 
 
 
 
 
 
 Role: Email Process Associate
 
 
 
 
 Location:
 
 Vikhroli West Mumbai (Work from Office)
 
 
 
 Shift:
 
 Rotational shifts with 1 rotational week off
 
 
 Pick up &amp; Drop facilities provided
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 Draft professional emails to resolve customer queries and complaints.
 
 
 Deliver exceptional customer service while handling sensitive issues.
 
 
 Ensure prompt and accurate resolution of customer concerns in line with airlines service standards.
 
 
 
 
 
 
 Required Skills:
 
 
 
 Graduate Freshers or experienced in customer service email process.
 
 
 Excellent written and verbal communication skills.
 
 
 Strong email drafting and comprehension abilities.
 
 
 Customer-centric approach with problem-solving mindset.
 
 
 
 
 
 
 To meet
 
 - HR Reeya Shere
 
 
 
 Contact:
 
 7738010127
 
 
 
 Email:
 
 reeya.shere@wns.com
 
 
 
 
 
 Please mention
 
 Reeya Shere
 
 as your reference.
 
 
 
</div>

Associate

Just In Time

<div>
 
 
 Job Summary:
 
 
 
 The Customer Support Executive will be responsible for improving customer support operations to enhance customer satisfaction, loyalty, and retention. This role involves optimizing service processes, handling escalations, and ensuring seamless customer interactions across multiple channels, including chat, email, and phone support.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Customer Support Operations:
 
 
 <ul>
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 Implement customer support strategies to enhance the overall customer experience.
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 Customer support operations, ensuring timely and effective resolution of customer inquiries and complaints.
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 Improve customer support processes across all communication channels (email, chat, phone, and social media).
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 Manage order-related issues, returns, refunds, and cancellations efficiently.
 </li>
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 Collaborate with logistics and fulfilment teams to resolve delivery-related concerns.
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 </ul>
 
 
 
 
 
 Customer Satisfaction &amp; Retention:
 
 
 <ul>
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 Track and analyze customer feedback, complaints, and satisfaction scores (CSAT, NPS, etc.).
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 Identify common pain points and work with relevant teams (product, logistics, and marketing) to improve the customer experience.
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 Improve customer engagement and loyalty.
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 </ul>
 
 
 Technology &amp; Process Improvement:
 
 
 <ul>
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 Leverage CRM tools and automation to enhance efficiency.
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 Implement and refine ticketing systems for streamlined query resolution.
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 Analyze key customer service metrics and generate reports for management.
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 </ul>
 
 
 Key Performance Indicators (KPIs):
 
 
 <ul>
 <li>
 Customer Satisfaction Score (CSAT): Maintain a high satisfaction level.
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 Net Promoter Score (NPS): Improve brand loyalty and advocacy.
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 First Response Time (FRT): Reduce the time taken to respond to customer queries.
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 Resolution Time: Minimize time to resolve customer complaints.
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 Customer Retention Rate: Improve repeat purchase behavior.
 </li>
 </ul>
 
 
 Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Administration, Customer Service, or a related field.
 </li>
 <li>
 2-3 years of experience in customer service, (preferably in e-commerce or retail).
 </li>
 </ul>
 
 Proficiency in CRM tools.
 
 <ul>
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 Excellent problem-solving, conflict resolution, and decision-making skills.
 </li>
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 Strong communication skills with a customer-first mind-set.
 </li>
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 Ability to handle high-pressure situations and multi-task effectively.
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 Familiarity with Omni channel customer support.
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 </ul>
 
 
</div>

Customer Support Executive

JPMorganChase

<div>
 
 Job Description
 
 
 
 At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.
 
 
 As a Specialist I in Account Service at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
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 May manage upwards of 100 calls daily, delivering comprehensive support for financial products
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 Utilizes customer service expertise to interpret needs and deliver continuous insights
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 Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
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 Excels both independently and collaboratively, driving team success and achieving goals
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 Follows all regulatory and departmental practices and procedures diligently
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 Takes ownership of each customer interaction while treating them with respect and responding with empathy
 
 
 </li>
 </ul>
 
 Required Qualifications, Capabilities, And Skills
 
 
 
 <ul>
 <li>
 Communication, information gathering, and decision-making skills
 </li>
 <li>
 Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
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 Ability to manage complex customer interactions using empathy, composure, and sound judgment
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 Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
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 Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
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 Ability to solve problems and effectively present and explain solutions
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 Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
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 Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
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 High school diploma (10+2), HSC or GED required
 
 
 </li>
 </ul>
 
 Preferred Qualifications, Capabilities, And Skills
 
 
 
 <ul>
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 Developing ability to use data to understand issues and opportunities
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 Developing skills in using AI technology for automation and prompt writing
 
 
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 </ul>
 
 Work Schedule
 
 
 
 Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends, or night shifts/US-friendly shifts. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.
 
 
 
 About Us
 
 
 
 
 ABOUT THE TEAM
 
 
 
 Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.
</div>

Account Specialist I

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
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 Taking ownership of customer issues reported, solving their problems through by providing resolution.
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 Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
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 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
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 Ensure SLA are achieved &amp; work proactively to maintain the same.
 
 
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 </ul>
 Desired Skill sets
 
 
 <ul>
 <li>
 Demonstration of problem-solving skills
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 Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
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 Maintain awareness of latest technologies in the domain
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 </ul>
</div>

Sr Engineer

<div>
 
 Job Description
 
 
 
 
 WHAT YOU&rsquo;LL DO
 
 
 
 As a Sales Advisor at H&amp;M, you&rsquo;ll play a key role in creating an outstanding customer experience. You&rsquo;ll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you&rsquo;ll contribute to both your own success and the success of the company.
 
 
 You will:
 
 
 &rarr; Share your fashion and product knowledge to help customers make informed choices.
 
 
 &rarr; Collaborate with your team to deliver exceptional service at every step of the customer journey.
 
 
 &rarr; Ensure the sales floor and back of house are well-stocked, organized, and inviting.
 
 
 &rarr; Support with opening and closing of the store.
 
 
 &rarr; Represent yourself and the brand positively during all customer interactions.
 
 
 
 Who You&rsquo;ll Work With
 
 
 
 Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role&mdash;from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores&mdash;contributes to creating an inspiring and welcoming environment. You&rsquo;ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.
 
 
 
 Who You Are
 
 
 
 We are looking for people with&hellip;
 
 
 &rarr; Experience in customer service within fashion, retail, or similar fields.
 
 
 And people who are&hellip;
 
 
 &rarr; Passionate about fashion and delivering an exceptional in-store experience while promoting our products and driving sales.
 
 
 &rarr; Thriving in collaborative and dynamic environments.
 
 
 &rarr; Communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop.
 
 
 &rarr; Flexible and action oriented.
 
 
 
 Who We Are
 
 
 
 H&amp;M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
 
 
 We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
 
 
 WHY YOU&rsquo;LL LOVE WORKING HERE At H&amp;M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
 
 
 <ul>
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 We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
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 We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
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 We are an inclusive company where you&rsquo;re encouraged to be yourself at work
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 You will have access to a large global talent community, where career growth and aspirations have no limits.
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 We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness for self and family.
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 You&rsquo;ll be able to express your personal style with our employee discount at H&amp;M group.
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 We offer 5 days of working in a week to have great work life balance.
 
 
 
 </li>
 </ul>
 
 JOIN US
 
 
 
 Our uniqueness comes from a combination of many things &ndash; our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it&rsquo;s our people who make us who we are.
 
 
 Take the next step in your career together with us. The journey starts here.
 
 
 <ul>
 <li>
 Store roles assessment:
 
 
 
 </li>
 </ul>
 To manage the high volume of applications for the Sales Advisor role, we use an online assessment method for skills-based recruitment within some of our stores. You will need to complete it as part of the application and screening process. Your responses will be scored by an assessment tool that applies predefined criteria set by H&amp;M Group.
 
 
 After completing the assessment, you&rsquo;ll have the opportunity to share feedback and ask questions. If you experience any difficulties or prefer an alternative assessment method, please contact recruitment_support@hm.com. Choosing an alternative will not impact on your application.
 
 
 For more information on how we process your personal data, please see our Privacy Notice.
 
 
 <ul>
 <li>
 We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 This is a full-time position for our store in Mumbai. The position reports to the Department Manager.
</div>

Sales Advisor

Saft

<div>
 <ol>
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 Provide back office contact point to Alcad and Saft customers
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 CRM user - Enter accounts, contacts, meetings, opportunity and offer creation, win/loss, status reporting etc.
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 Take part of the order review and follow sales numbers
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 Techncial application support
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 Commercial offers and tailored engineering solutions to customers
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 Provide timely reporting and inputs to the manager for monthly reporting
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 <li>
 Entire sales process from prospect identification to customer satisfaction
 </li>
 <li>
 Provide timely reporting and inputs to the manager for monthly reporting
 </li>
 </ol>
</div>

Application and Pre-Sales engineer

<div>
 
 Designation : Assistant Manager - Inbound process
 
 
 Location: Mumbai, Malad ( Mindspace)
 
 
 Domain : Banking
 
 
 
 
 
 🎯 Job Summary:
 
 
 We are seeking a results-driven Assistant Manager to lead our inbound customer service team, with a strong focus on improving CSAT, NPS, and managing attrition. The ideal candidate will have hands-on experience in contact center operations, team leadership, and driving customer satisfaction and employee engagement.
 
 
 
 
 
 🛠️ Key Responsibilities:
 
 <ul>
 <li>
 Supervise daily operations of the inbound customer service team, ensuring SLA and quality targets are met.
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 Monitor and improve CSAT (Customer Satisfaction Score) through coaching, process enhancements, and service delivery.
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 Drive NPS (Net Promoter Score) initiatives by identifying customer pain points and implementing loyalty-building strategies.
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 Analyze attrition trends and implement retention strategies to improve employee engagement and reduce turnover.
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 Conduct regular performance reviews, feedback sessions, and team huddles to maintain high morale and productivity.
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 Collaborate with workforce management to optimize staffing and shift planning.
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 Handle escalations and ensure timely resolution of customer complaints.
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 Prepare and present reports on CSAT, NPS, attrition, and other KPIs to senior leadership.
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 Coordinate with training and quality teams to upskill agents and improve service consistency.
 </li>
 </ul>
 
 
 
 
 🧑 💼 Qualifications:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Any field.
 </li>
 <li>
 5 years of experience in inbound contact center operations, with at least 1&ndash;2 years in a supervisory or assistant manager role.
 </li>
 <li>
 Proven track record in managing CSAT, NPS, and attrition metrics.
 </li>
 <li>
 Strong leadership, analytical, and interpersonal skills.
 </li>
 </ul>
 
 
 
 
 💻 Preferred Skills:
 
 <ul>
 <li>
 Experience in banking, telecom, or e-commerce customer service.
 </li>
 <li>
 Exposure to Six Sigma, Lean, or other process improvement methodologies.
 </li>
 <li>
 Multilingual capabilities are a plus.
 </li>
 <li>
 Familiarity with employee engagement tools and surveys.
 </li>
 </ul>
 
 
 
 
 🚀 What We Offer:
 
 <ul>
 <li>
 A dynamic and supportive work environment.
 </li>
 <li>
 Career growth opportunities in customer experience and operations.
 </li>
 <li>
 Competitive salary, incentives, and benefits.
 </li>
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 Training programs to support professional development.
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 </ul>
 
 
</div>

Assistant Manager

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