customer executive sales

customer experience consultant Jobs in Mumbai

customer experience consultant

customer service operator - 45024 Jobs in Mumbai

customer service operator - 45024

product experience specialist (customer service) Jobs in Mumbai

product experience specialist (customer service)

sales advisor

customer service representative

<div>
 
 WNS is hiring for an
 
 International Airlines - customer service process.
 
 
 
 
 
 
 
 Time - 11AM-4PM
 
 
 
 
 Date - 20th -21st Nov
 
 
 
 
 Address - WNS, Centaurus Building , 6th floor , Hiranandani Estate , Thane west
 
 
 
 OR
 
 
 
 WNS , Gate 4 , Plant 11 Vikhroli West
 
 
 
 
 
 
 🔹
 
 Role:
 
 Customer Support Representative (Email Process)
 
 
 🔹
 
 Shift:
 
 Rotational shifts including night shifts
 
 
 🔹
 
 Week-offs:
 
 1 rotational week off
 
 
 🔹 Pick up &amp; Drop facilities provided
 
 
 
 
 
 Key Responsibilities:
 
 
 ✅ Draft professional emails to resolve customer queries and complaints.
 
 
 ✅ Deliver exceptional customer service while handling sensitive issues.
 
 
 ✅ Ensure prompt and accurate resolution of customer concerns in line with airlines service standards.
 
 
 
 
 
 Required Skills:
 
 
 ✔️ Excellent written and verbal communication skills.
 
 
 ✔️ Strong email drafting and comprehension abilities.
 
 
 ✔️ Customer-centric approach with problem-solving mindset.
 
 
 🎯 Graduate candidates with 6+ months of customer service/email support experience are welcome to apply!
 
 
 
 
 
 
 Registration is mandatory prior to attending the walk-in interview.
 
 
 
 
 
 
 
 If you're referring to LinkedIn job posting, please click the link - https://smrtr.io/vm6tg
 
 
 
 
 
 
 Thanks &amp; Regards,
 
</div>

Associate

General Mills India

<div>
 
 Position Title:
 
 
 
 HR Associate
 
 
 
 Function/Group:
 
 
 
 HR
 
 
 
 Country:
 
 
 
 India
 
 
 Location:
 
 
 Mumbai
 
 
 
 Job Band &amp; Pay Grade:
 
 
 
 Experienced Support
 
 
 PG - 35
 
 
 
 Job Type:
 
 
 
 Full time
 
 
 
 Role Reports To:
 
 
 
 Team Lead &ndash; HR Direct
 
 
 
 Geographical Scope:
 
 
 
 Global
 
 
 
 Percentage Of Travel Required:
 
 
 
 0%
 
 
 Shifts
 
 
 6:30 PM to 3:30 AM
 
 
 
 Job Overview
 
 
 
 The HR Direct Representative delivers accurate, high-quality, personalized customer service to employees, managers, and HR professionals. This role involves responding to inquiries and transaction requests via phone, chat, and employee portal (G&amp;Me), utilizing a case management system (ServiceNow) to resolve issues related to payroll, benefits, policies, and general HR matters. The role also contributes to process improvement and optimization.
 
 
 Main Responsibilities
 
 
 85%
 
 
 of Time
 
 
 
 
 Responding To Inquiries &amp; Processing Transactions:
 
 
 
 
 <ul>
 <li>
 Receives and responds to employee inquiries via phone, chat, and the employee portal (G&amp;Me), utilizing a case management system (ServiceNow) to document and provide resolution.
 </li>
 <li>
 Provides guidance to employees, managers, and HR on self-service features of G&amp;Me and the HCM system (Workday).
 </li>
 <li>
 Processes inbound requests regarding personnel administration, payroll, benefits, and Workday transactions accurately and efficiently.
 </li>
 <li>
 Works closely with functional departments (Benefits, Payroll, HR) to ensure process efficiency and information accuracy, adhering to local regulatory requirements.
 </li>
 <li>
 Coaches employees and managers through self-service transactions.
 </li>
 <li>
 Determines when escalation to functional specialists is appropriate.
 </li>
 <li>
 Ensures timely and professional responses to all inquiries, documenting all information in the Case Management System.
 </li>
 <li>
 Builds empathy with the customer, understanding their needs through active listening. Ensures decisions and recommendations provide the best customer experience while delivering business value.
 </li>
 <li>
 Pivots quickly to refine recommendations and processes based on customer feedback and data insights.
 </li>
 <li>
 Translates technical concepts into easily understandable language.
 
 
 </li>
 </ul>
 
 Research and Customer Follow-Up
 
 
 
 <ul>
 <li>
 Performs background research to resolve complex requests, communicating with GMI functional specialists and outside vendors as needed.
 </li>
 <li>
 Demonstrates an end-to-end mindset, balancing trade-offs to resolve inquiries effectively.
 </li>
 <li>
 Asks relevant questions, challenges assumptions, and identifies opportunities for standardization and improvement to enhance the employee experience.
 
 
 </li>
 </ul>
 
 Process, Policy, and System Improvements
 
 
 
 <ul>
 <li>
 Identifies, reports, and troubleshoots system or process issues affecting customer satisfaction.
 </li>
 <li>
 Suggests and implements improvements to processes, procedures, and technologies to enhance service and departmental effectiveness.
 </li>
 <li>
 Recommends enhancements to G&amp;Me or other employee communication tools to improve self-service capabilities.
 </li>
 <li>
 Applies a "right work, right way" approach, considering technological solutions for efficient service delivery.
 
 
 </li>
 </ul>
 
 Adhere to Service Level Agreements
 
 
 
 <ul>
 <li>
 Customer Service Score
 </li>
 <li>
 Call Quality Assurance Score
 </li>
 <li>
 Response time of 24 hours (SLA Breach)
 </li>
 <li>
 Minimum Ring on and No Answer (RONA)
 </li>
 <li>
 Turn Around Time of 3 Days
 </li>
 <li>
 Any other SLAs laid down from time to time
 
 
 </li>
 </ul>
 15%
 
 
 of Time
 
 
 
 Letter Generation
 
 
 
 <ul>
 <li>
 Creates templatized letters for regions (Attestations, Bonafides, Service Letters, etc.).
 </li>
 <li>
 Coordinates with stakeholders for letter completion.
 </li>
 <li>
 Saves drafts and maintains a letter tracker.
 
 
 </li>
 </ul>
 Education and Experience
 
 
 
 Minimum Degree Requirements:
 
 
 
 Bachelors
 
 
 
 Preferred Degree Requirements:
 
 
 
 Bachelors
 
 
 
 Preferred Major Area Of Study:
 
 
 
 Any Graduate degree
 
 
 
 Required Professional Certifications:
 
 
 
 Preferred Professional Certifications:
 
 
 
 Minimum Years Of Related Experience Required:
 
 
 
 1-2 years in managing query
 
 
 
 Preferred Years Of Related Experience:
 
 
 
 2-3 years in managing query
 
 
 
 Example:
 
 
 
 Specific Job Experience or Skills Needed
 
 
 <ul>
 <li>
 Demonstrated inventory management, customer service, and production forecasting skills
 </li>
 <li>
 Can prioritize and complete multiple tasks on tight deadlines
 
 
 </li>
 </ul>
 Exceptional Customer Service and Customer-first mindset
 
 
 Demonstrates patience, empathy, and understanding of employee perspectives.
 
 
 Excellent interpersonal skills with tact and diplomacy in verbal and written communication.
 
 
 Ability to type while interacting with customers to document interactions in real-time.
 
 
 Familiarity with Microsoft Office products, especially Excel.
 
 
 Ability to work both independently and as part of a team.
 
 
 Flexibility to handle changing work demands and manage priorities.
 
 
 Strong organizational and time management skills.
 
 
 Strong attention to detail with the ability to handle detailed, time-sensitive work.
 
 
 Excellent decision-making and problem-solving skills.
 
 
 High integrity, sound judgment, and discretion regarding confidential information.
 
 
 Highly self-motivated and proactive.
 
 
 Strong analytical, quantitative, and critical thinking skills.
 
 
 
 Technology Knowledge Preferred
 
 
 
 <ul>
 <li>
 Workday
 </li>
 <li>
 Service Now
 </li>
 <li>
 iCIMs
 </li>
 <li>
 Cornerstone
 
 
 </li>
 </ul>
 Competencies/Behaviors required for job
 
 
 
 Example:
 
 
 
 <ul>
 <li>
 Energizes and develops people
 </li>
 <li>
 Anticipates market trends that will impact competitive advantage
 </li>
 <li>
 Credible Influence &ndash; Is friendly &amp; approachable to different audiences. Utilizes effective listening skills
 </li>
 <li>
 Navigates the organization - Knows how the organization works &mdash; its structure, processes, systems, culture, and cross-boundary relationships. Designs, manages, implements, and adapts (as appropriate) key HR processes to improve organizational performance
 </li>
 </ul>
</div>

HR Direct Associate

eClerx

<div>
 
 Job Description
 
 
 
 Analyst &ndash; Inbound Chat &ndash; Customer Operations
 
 
 
 Pune | Full-time (FT) | Customer Operations
 
 
 
 
 Shift Timings &ndash; US Shift |Management Level &ndash; Analyst| Travel Requirements - NA
 
 
 
 
 Job Description: Inbound Chat &ndash; Analyst
 
 
 
 As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Responding to incoming chats from customers in a professional and courteous manner.
 </li>
 <li>
 Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions.
 </li>
 <li>
 Proactively seeking opportunities to upsell and cross-sell products and services to customers.
 </li>
 <li>
 Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
 </li>
 <li>
 Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
 </li>
 <li>
 Meeting or exceeding individual and team sales targets.
 </li>
 <li>
 Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Excellent written communication skills in English.
 </li>
 <li>
 Previous experience in a customer service and sales role, preferably in a chat or online environment.
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively.
 </li>
 <li>
 Strong problem-solving skills and the ability to think on your feet.
 </li>
 <li>
 Comfortable working in a fast-paced environment.
 </li>
 <li>
 Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
 </li>
 <li>
 Familiarity with basic computer skills and knowledge of CRM systems.
 
 
 </li>
 </ul>
 Education:
 
 
 <ul>
 <li>
 Bachelor's degree in any field is preferred.
 
 
 </li>
 </ul>
 If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling in a chat environment, we encourage you to apply for this exciting opportunity.
 
 
 
 About EClerx
 
 
 
 eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
 
 
 
 eClerx Customer Operations
 
 specializes in improving end-to-end customer journeys by providing advanced analytics, automation, superior omnichannel customer support, and field technical operations. Transforming everyday touchpoints into superior customer experiences to help
 
 
 To know more about us, visit https://eclerx.com
 
 
 eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable
 
 
 
 About The Team
 
 
 
 eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
 
 
 eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.
</div>

Analyst

Stonestry

<div>
 
 About Us
 
 
 
 Owned by Stone Shippers Limited, Stonestry is a leading full-service Indian natural stone manufacturer with four decades of experience. With multiple in-house quarries, state-of-the-art facilities, and access to some of the most exclusive quarries in India, Stonestry specializes in sourcing, designing, and delivering premium-quality quarzitic sandstone, limestone, basalt, marble, schist, slate and granite.
 
 
 
 Job Summary
 
 
 
 Associate - Customer Support will be responsible for handling customer accounts, managing order processing, coordinating with production teams, and ensuring seamless communication with customers. The role requires strong attention to detail, proactive follow-ups, and the ability to manage multiple priorities effectively.
 
 
 
 Responsibilities
 
 
 
 
 Order Management and Customer Coordination:
 
 
 
 <ul>
 <li>
 Oversee end-to-end order processing, including pricing for select customers.
 </li>
 <li>
 Ensure timely adherence to the order dispatch schedule and proactively address delays.
 </li>
 <li>
 Monitor and coordinate sample dispatches, ensuring prompt follow-ups with customers.
 </li>
 <li>
 Provide weekly updates to customers on their order status, addressing any concerns proactively.
 </li>
 <li>
 Participate in weekly customer calls to discuss updates, resolve queries, and strengthen customer relationships.
 
 
 </li>
 </ul>
 
 Internal Coordination And Process Management
 
 
 
 <ul>
 <li>
 Work closely with production facilities to align order dispatches with production timelines.
 </li>
 <li>
 Collaborate with internal teams to ensure seamless execution of customer orders and commitments.
 </li>
 <li>
 Track and analyse customer complaints, providing solutions to enhance service quality.
 
 
 </li>
 </ul>
 
 Reporting &amp; Follow-ups
 
 
 
 <ul>
 <li>
 Maintain accurate records of orders, dispatch schedules, and customer interactions.
 </li>
 <li>
 Prepare and present reports on customer account status and order fulfilment metrics.
 </li>
 <li>
 Escalate unresolved issues to senior management and suggest process improvements.
 
 
 </li>
 </ul>
 
 Requirement
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Supply Chain, or a related field.
 </li>
 <li>
 2-4 years of experience in customer support, order processing, or sales coordination roles.
 </li>
 <li>
 Strong analytical and problem-solving skills with an ability to handle escalations.
 </li>
 <li>
 Proficiency in CRM software, MS Office (Excel, Word, PowerPoint).
 </li>
 <li>
 Excellent communication and negotiation skills to manage internal and external stakeholders.
 </li>
 <li>
 Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
 
 
 </li>
 </ul>
 
 Preferred Experience
 
 
 
 <ul>
 <li>
 Experience in manufacturing, logistics, or supply chain management is a plus.
 </li>
 <li>
 Prior experience in handling international customers and export documentation will be an added advantage.
 </li>
 </ul>
</div>

A.P. Moller - Maersk

<div>
 We are looking for an enthusiastic individual with solid experience in Customer Service to join our Exports team.
 
 
 
 We Offer
 
 
 
 
 Key Responsibilities
 
 
 
 
 Who we are looking for
 
 
 
 In this role, you will gain industry knowledge, international experience, better communication skills and techniques relevant to customer service. This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to you team&rsquo;s and organisation&rsquo;s success. This is an opportunity for graduates with customer service experience to grow and develop in an enriching environment while bringing their best skills and talents to the forefront.
 
 
 <ul>
 <li>
 Build strong and lasting relationships with customers and provide second-to-none customer service.
 </li>
 <li>
 Take full responsibilities and end-to-end ownership of customer shipments and issues.
 </li>
 <li>
 Engage in constructive problem resolution and provide solutions.
 </li>
 <li>
 Act and communicate proactively and keep customers informed of any issues or changes in their shipment.
 </li>
 <li>
 Address root causes and seek continuous improvements &ndash; constantly look for ways to improve work processes.
 </li>
 <li>
 Work independently and assist the team in realizing goals and standards &ndash; share knowledge and best practices.
 </li>
 <li>
 Take responsibility for the execution of shipment lifecycle process including cross functional coordination.
 </li>
 <li>
 Adhere to standardized processes and tasks without compromising customer experience.
 </li>
 <li>
 Preferably a Post-Graduate with excellent communication skills.
 </li>
 <li>
 1-2 years&rsquo; relevant customer serving experience.
 </li>
 <li>
 Previous experience in shipping/ logistics is highly preferred.
 </li>
 <li>
 An excellent team player.
 </li>
 <li>
 Able to work under pressure.
 </li>
 <li>
 Well organised, efficient and effective.
 </li>
 <li>
 Strong interpersonal and communication skills.
 
 
 </li>
 </ul>
 The ideal candidate will be a person who has strong business, market and customer understanding with a passion to delight the customer through service. Has the ability to handle complaints with a smile and is willing to build a long-term relationship with the customer. Is able to influence and persuade the customer and handle exception management. Has the ability to take ownership and work for early resolution and closure of customer issues. Works accurately with eye for detail and has empathy for the customer's situation.
 
 
 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
 
 
 We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
</div>

Customer Experience Consultant

<div>
 
 Job Description
 
 
 
 
 
 WHAT YOU&rsquo;LL DO
 
 
 
 
 
 As a Sales Advisor at H&amp;M, you&rsquo;ll play a key role in creating an outstanding customer experience. You&rsquo;ll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you&rsquo;ll contribute to both your own success and the success of the company.
 
 
 
 
 You will:
 
 
 
 
 &rarr; Share your fashion and product knowledge to help customers make informed choices.
 
 
 
 
 &rarr; Collaborate with your team to deliver exceptional service at every step of the customer journey.
 
 
 
 
 &rarr; Ensure the sales floor and back of house are well-stocked, organized, and inviting.
 
 
 
 
 &rarr; Support with opening and closing of the store.
 
 
 
 
 &rarr; Represent yourself and the brand positively during all customer interactions.
 
 
 
 
 
 
 
 
 
 WHO YOU&rsquo;LL WORK WITH
 
 
 
 
 
 Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role&mdash;from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores&mdash;contributes to creating an inspiring and welcoming environment. You&rsquo;ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.
 
 
 
 
 
 WHO YOU ARE
 
 
 
 
 
 We are looking for people with&hellip;
 
 
 
 
 &rarr; Experience in customer service within fashion, retail, or similar fields.
 
 
 
 
 And people who are&hellip;
 
 
 
 
 &rarr; Passionate about fashion and delivering an exceptional in-store experience while promoting our products and driving sales.
 
 
 
 
 &rarr; Thriving in collaborative and dynamic environments.
 
 
 
 
 &rarr; Communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop.
 
 
 
 
 &rarr; Flexible and action oriented.
 
 
 
 
 
 
 
 
 
 WHO WE ARE
 
 
 
 
 
 H&amp;M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
 
 
 
 
 We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
 
 
 
 
 WHY YOU&rsquo;LL LOVE WORKING HERE At H&amp;M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
 
 
 
 
 &middot; We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
 
 
 
 
 &middot; We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
 
 
 
 
 &middot; We are an inclusive company where you&rsquo;re encouraged to be yourself at work
 
 
 
 
 &middot; You will have access to a large global talent community, where career growth and aspirations have no limits.
 
 
 
 
 &middot; We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness for self and family.
 
 
 
 
 &middot; You&rsquo;ll be able to express your personal style with our employee discount at H&amp;M group.
 
 
 
 
 &middot; We offer 5 days of working in a week to have great work life balance.
 
 
 
 
 
 
 
 
 
 JOIN US
 
 
 
 
 
 Our uniqueness comes from a combination of many things &ndash; our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it&rsquo;s our people who make us who we are.
 
 
 
 
 Take the next step in your career together with us. The journey starts here.
 
 
 
 
 * Store roles assessment:
 
 
 
 
 To manage the high volume of applications for the Sales Advisor role, we use an online assessment method for skills-based recruitment within some of our stores. You will need to complete it as part of the application and screening process. Your responses will be scored by an assessment tool that applies predefined criteria set by H&amp;M Group.
 
 
 
 
 After completing the assessment, you&rsquo;ll have the opportunity to share feedback and ask questions. If you experience any difficulties or prefer an alternative assessment method, please contact recruitment_support@hm.com. Choosing an alternative will not impact on your application.
 
 
 
 
 For more information on how we process your personal data, please see our Privacy Notice.
 
 
 
 
 ** We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
 
 
 
 
 
 
 Additional Information
 
 
 
 
 This is a full-time position for our store in Mumbai. The position reports to the Department Manager.
 
 
 
</div>

Sales Advisor

Tata Consultancy Services

<div>
 
 Inviting Hotel Management Graduates with min 9 months of Experience to make a careen In the Corporate.
 
 
 Education: 10+2+3 full time
 
 
 Or 10+2 with 18 months of Experience.
 
 
 
 
 
 Job Description:
 
 
 
 
 
 Good Facilitation Skills, Strong Verbal and written communication.
 
 
 Ability to work effectively in ambiguity, shifting priorities and multiple deadlines. Possess excellent interpersonal skills, Open to all available Shifts, working on weekends
 
 
 Handling Inbound calls
 
 
 Be Focused on achieving SLA defined by the project
 
 
 Need work in co ordination with Sales Team, Account Department and the Lodges
 
 
 Updating trackers on daily basis
 
 
 Previous voice experience preffered
 
 
 Visualizing, planning and achieving improvement in team productivity
 
 
 Coach and help team members whenever required
 
 
 Maintain healthy group dynamics
 
 
 Should be flexible to work as per Process/Team Requirements
 
 
 Coordinate with internal and external customers as necessary
 
 
 Should be Familiarize with customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance
 
 
 24*7 working window
 
 
 Maintain and update internal reports
 
 
 
 
 
 EP NUMBER MANDATORY FOR INTERVIEW
 
 
 Step 1: Visit
 
 https://ibegin.tcs.com/iBegin/&middot;
 
 
 
 Step2: Click to login&middot;
 
 
 Step 3: Click New user
 
 
 (Register with us)&middot;
 
 
 Step 4: Select "BPO" in areas of interest and complete the registration.
 
 
 (Fill the details)&middot;
 
 
 Step 5: Once completed, your TCS no. will be generated which start
 
 
 s from EP2024XXXX.&middot; Step 6: You will receive the EP number on your personal e-mail ID
 
</div>

Specialist

Explore 158+ Customer service representative in Mumbai this December. Find roles across top companies and apply now to boost your career.

158 customer service representative jobs IN Mumbai

Associate

HR Direct Associate

Analyst

Associate

Customer Experience Consultant

Sales Advisor

Specialist