patient access representative i

pt sales associate cashier Jobs in Norfolk

pt sales associate cashier

customer service representative

Home Health Medical Equipment Inc

Job Summary We are seeking a dynamic and enthusiastic Customer Service Representative to join our team! In this vital role, you will serve as the primary point of contact for our clients and customers, delivering exceptional support and ensuring their needs are met with professionalism and care. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and promote customer satisfaction. Bilingual or multilingual skills are highly valued to connect with diverse audiences and enhance our client services. This is an exciting opportunity to be part of a vibrant team dedicated to delivering outstanding service experiences every day.Duties<ul><li>Respond promptly and professionally to customer inquiries via phone, email, or chat, providing clear and accurate information.</li><li>Assist clients with product or service questions, troubleshooting issues, and resolving complaints with a positive attitude.</li><li>Conduct outbound calls to follow up on customer requests, gather feedback, or promote new offerings.</li><li>Enter data accurately into customer relationship management (CRM) systems and maintain detailed records of interactions.</li><li>Support sales efforts by identifying customer needs, recommending solutions, and processing transactions efficiently.</li><li>Maintain excellent phone etiquette and communication skills to ensure every interaction leaves a positive impression.</li><li>Collaborate with team members across departments to deliver seamless client support and improve service processes.</li><li>Knowledge of insurance requirements for clean claim processing.</li></ul>Skills<ul><li>Multilingual or bilingual proficiency in English and additional languages to serve a diverse customer base effectively.</li><li>Strong communication skills with the ability to listen actively and convey information clearly.</li><li>Proven experience in customer support, call center operations, or client services roles.</li><li>Familiarity with Microsoft Office Suite (Word, Excel) and general computer skills for data entry and documentation.</li><li>Knowledge of sales techniques and outbound calling strategies to engage customers proactively.</li><li>Excellent phone etiquette, professionalism, and problem-solving abilities.</li><li>Ability to analyze customer issues quickly and provide effective solutions while maintaining a friendly demeanor.</li><li>Experience with cash handling, typing accuracy, and data entry precision is a plus. Join us in creating memorable customer experiences! We value energetic individuals who thrive in fast-paced environments and are eager to make a difference through exceptional service delivery. This paid position offers an engaging work environment where your communication skills can shine while supporting our mission to serve clients with dedication and enthusiasm.</li></ul>Job Type: Full-timePay: From $18.00 per hourExpected hours: 40 per weekBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Customer Service Representative

Sentara

<div>Department and Name: SNG Patient Access- Consolidated Hospital Support 
Physical Location: Norfolk, VA 
Location Type: On-Site 
Employment Status: Regular-Full time 
Shift: First (Days) 
Posted Date: March 3, 2026</div>
 <div><div><div><h2 class="jobSectionHeader">Job Overview</h2></div><div><div><div>
<div>Full-Time, Days
As a Patient Access Representative with Sentara, you will work in Patient Registration for various registration areas of the hospital. This position's primary duties include positively identifying the patient, collecting demographic and insurance information, and admitting the patients. This role allows you to work with both clinical and non-clinical staff. If you desire, there are promotional opportunities such as Patient Access Rep II/III, Team Leader, and Team Coordinator. You will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.
Click https://youtu.be/5J3AFqVhS8w (Opens in a new tab) to hear Jasmine tell us about a day in the life of a Patient Access Representative with Sentara Health.
Up to $1,500 Sign-On Bonus for Qualified Candidates!
Education 
HS &ndash; High School Grad or Equivalent
Certification/Licensure 
No specific certification or licensure requirements
Experience
<ul><li>2 years of Customer Service and/or Data Entry</li>
<li>Associate or bachelor&rsquo;s degree in Lieu of two years of experience</li>
<li>Proficiency in Keyboarding</li>
</ul>Keywords: Customer Service, Patient Registration, Data Entry, Front Desk, First Point of Contact, Insurance, Insurance Verification, Talroo-Allied Health, Scheduling, Receptionist, Non-clinical,
</div></div></div></div></div><div><div><h2 class="jobSectionHeader">About Us</h2></div><div><div>
Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 135 years in pursuit of its mission &ndash; &ldquo;we improve health every day.&rdquo; Sentara is one of the largest health systems in the U.S. Mid-Atlantic and Southeast, and among the top 20 largest not-for-profit integrated health systems in the country, with 34,000 employees, 12 hospitals in Virginia and Northeastern North Carolina including 10 hospitals with the prestigious Magnet&reg; recognition, and the Sentara Health Plans division which serves more than 1 million members in Virginia and Florida. Sentara is recognized nationally for clinical quality and safety, and is strategically focused on innovation and creating an extraordinary health care experience for our patients and members. Sentara was named a Health Quality Innovator of the Year (2024), was recognized by Forbes as &ldquo;America&rsquo;s Best-In-State Employer&rdquo; (2024), &ldquo;Best Employer for Veterans&rdquo; (2022, 2023), and &ldquo;Best Employer for Women&rdquo; (2020), and named to IBM Watson Health&rsquo;s &ldquo;Top 15 Health Systems&rdquo; (2021, 2018).
Learn more (Opens in a new tab)</div></div></div></div>

Patient Access Representative I

Food Lion

<div>Category/Area of Expertise: Retail Operations 
Job Requisition: 484919 
Address: USA-VA-Norfolk-4253 East Little Creek Rd
 
Store Code: Store 01658 Front End (7228055)
 
 
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. 
 
PRIMARY PURPOSE 
 
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards 
according to Front End Standard Practice Manual, maximizing sales through excellent customer service. 
 
DUTIES AND RESPONSIBILITIES 
 
<ul><li>Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience</li><li>Greet each customer and uses his or her name whenever possible</li><li>Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together</li><li>Check the bottom of every cart and under all baby seats for items before completing an order</li><li>Follow correct bagging procedures for the correct use of bags by type</li><li>Scan customers' order and handles the payment transaction, per standard practice</li><li>Avoid personal conversations with other associates when customers are present</li><li>Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers</li><li>Follow procedures for refunds and error correction</li><li>Make every attempt to maintain accurate cash control</li><li>Follow procedures and performs overrides</li><li>Identify customers needing assistance and offers to take the customer's order to their car</li><li>Maintain alertness and calls for assistance when needed to service customers per service standards</li><li>Check prices quickly and accurately</li><li>Is courteous and helpful to other associates</li><li>Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code</li><li>Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice</li><li>Ensure work station and front end area of the store has a neat and clean presentation</li><li>Report any register malfunction to the Customer Service Manager or MOD</li><li>Ensure the MVP savings center KIOSK is filled with paper and properly working</li><li>Adhere to all company guidelines, policies and standard practices</li><li>Observe and correct all unsafe conditions that could cause associate or customer accidents</li><li>Notify QA of any cleaning issues or maintenance required on front end</li><li>Successfully complete computer based training (CBT) and training aid courses</li><li>Perform all other duties as assigned&quot;</li></ul> 

QUALIFICATIONS 
 
<ul><li>High school graduate or equivalent preferred</li><li>Effective communication and customer service skills</li><li>Ability and willingness to learn multiple tasks and technical requirements of the job</li><li>Ability to perform the technical requirements of cashier and service center</li><li>Must meet minimum age requirements to perform specific job functions</li><li>Must be able to meet the physical requirements of the position, with or without reasonable accommodations&quot;</li></ul> 

PHYSICAL REQUIREMENTS 
 
<ul><li>Ability to use computers and other communication systems required to perform job functions</li><li>Perform repetitive hand and arm motions</li><li>Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion</li><li>Pull or push up to 75 lbs. on occasion</li><li>Stand 100% of the time, frequently walking short distances</li><li>Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners</li><li>Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator</li><li>Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level</li><li>Meet established volume activity standards for the position</li><li>Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time</li><li>Have sufficient visual ability to check ID cards, checks, invoices and other written documents</li><li>BOTTLES where applicable: Move empty bottles and containers from the front end to the back room&quot;</li></ul> 
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.</div>

PT Sales Associate Cashier

Wells Fargo

<div>Why Wells Fargo: 
 
Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces &quot;to grow your career&quot; in the U.S. Join us! 
 
About this role: 
 
Wells Fargo is seeking an Associate Personal Banker (SAFE) for our National Branch Network as part of the Consumer Banking and Lending division. Learn more about the career areas and business divisions at wellsfargojobs.com. 
 
In this role you will:<ul><li>
Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially</li><li>
Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications</li><li>
Receive direction from managers and exercise judgement within defined policies and procedures</li><li>
Develop understanding of bank products and services to connect to customers' needs</li><li>
Interact with customers to demonstrate care and build relationships</li><li>
Provide appropriate options for bank products and services to customer</li><li>
Refer customers' financial needs to other bankers and partners as needed</li><li>
This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below</li></ul>
Required Qualifications:<ul><li>
6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education</li></ul>
Desired Qualifications:<ul><li>
Customer service focus with experience handling complex transactions across multiple systems</li><li>
Experience proactively engaging with customers through outreach via phone or email</li><li>
Ability to educate and connect customer to technology and share the value of mobile banking options</li><li>
Ability to help customers succeed financially by offering introductions to additional team members as appropriate</li><li>
Experience working with others on a team to meet customer needs</li><li>
Experience fostering and developing strong customer relationships</li><li>
Ability to build strong relationships with internal partners</li><li>
Ability to follow policies, procedures, and regulations</li><li>
Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss</li><li>
Ability to interact with integrity and professionalism with customers and team members</li><li>
Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting</li><li>
Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting</li><li>
Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues</li><li>
Support customers and employees in resolving or escalating concerns or complaints</li></ul>
Job Expectations:<ul><li>
Ability to work a schedule that may include most Saturdays</li><li>
Maintains cash drawer, cash handling and balancing and spends time completing service-related tasks as needed</li><li>
This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website (http://fedregistry.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary</li><li>
This position is not eligible for Visa sponsorship</li></ul>
Location:<ul><li>
2316 E Little Creek Road; Norfolk VA 23518</li></ul>
Posting End Date:
 
8 Mar 2026 
*Job posting may come down early due to volume of applicants.
 
 
We Value Equal Opportunity 
 
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. 
 
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. 
 
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. 
 
Applicants with Disabilities 
 
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . 
 
Drug and Alcohol Policy 
 
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. 
 
Wells Fargo Recruitment and Hiring Requirements: 
 
a. Third-Party recordings are prohibited unless authorized by Wells Fargo. 
 
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.</div>

Personal Banker - Roosevelt Gardens Branch

Polaris Pharmacy Services

<div>WHO WE ARE 
At Polaris Pharmacy Services, we&rsquo;re more than a pharmacy &mdash; we&rsquo;re a dedicated partner in care, transforming how patients experience long-term, post-acute, correctional, PACE, and specialty pharmacy services. As industry leaders, we&rsquo;re raising the bar for quality and coordination across all sites of care, ensuring every patient receives seamless, compassionate, and expert support.
Founded in 2015, Polaris is proud to be locally and independently owned, with a growing national footprint. Our team thrives in a mission-driven environment where innovation meets purpose, and every role contributes to making a real impact. We offer more than just a job &mdash; we provide competitive pay, robust benefits, and genuine opportunities for career advancement.
If you're passionate about shaping the future of pharmacy and making a difference in the lives of those who need it most, we invite you to grow with us.<h1 class="jobSectionHeader">
Job Summary:</h1>
The Order Entry Technician is responsible for entering prescriptions and refills into the pharmacy system with both speed and accuracy. These technicians must be responsive and courteous when addressing customer needs. Successful technicians are dedicated to meeting the expectations and requirements of internal and external customers, understanding customer information, and using it to improve the products and services they deliver. Their responsibilities include entering new and refill prescriptions, resolving customer questions and requests, contributing to continuous improvement, complying with safety policies, and adhering to applicable government regulations, including HIPPA.
SCHEDULE: 9:00am - 5:30am with rotating weekends
Duties/Responsibilities:<ul><li>
Enter new and refill prescriptions into the pharmacy system.</li><li>
Address and respond to customer inquiries and requests.</li><li>
Actively contribute to the evaluation and continuous improvement of client services, policies, and procedures.</li><li>
Comply with government and department policies regarding safety, attendance, and dress code.</li><li>
Follow all applicable government regulations, including HIPPA.</li><li>
Ensure safety policy and procedures are consistently adhered to and practiced.</li><li>
Other duties as assigned; Job duties may vary depending on business needs.
</li></ul>QUALIFICATIONS/COMPETENCIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<h2 class="jobSectionHeader">Required Skills/Abilities:
</h2><ul><li>Knowledge of brand name/generic medications</li><li>
Experience with alpha-numeric data entry.</li><li>
Must have a basic understanding and ability to read and correct key prescriptions.</li><li>
Basic math computation skills</li><li>
Knowledge of SIG codes</li><li>
Proficient in Microsoft Excel, Word, and Outlook required.</li><li>
Able to read, write, speak, and understand the English language.</li><li>
Able to work at a moderate speed.
</li><li>Good organization/Attention to detail</li></ul>
EDUCATION and/or EXPERIENCE:
<ul><li>High School diploma or equivalent required</li><li>
Pharmacy technician licenses/certifications required by state regulations and state of practice.
</li><li>Minimum of one (1) year working as a pharmacy technician (long-term care pharmacy preferred)</li></ul>
PHYSICAL DEMANDS
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job:<ul><li>
May sit or stand seven (7) to ten (10) hours per day</li><li>
The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, walk</li><li>
May be necessary to work extended hours as needed</li><li>
May lift and/or move up to 30 pounds</li><li>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role</li></ul>
HOLIDAY &amp; PTO POLICY<ul><li>
Paid holidays are provided annually, with 6 days offered each year, along with 5 sick days.</li><li>
Employees earn up to 10 PTO days each year, with rollover options and milestone bonuses.</li><li>
Employees have the option to cash out up to 10 PTO hours each quarter for added financial flexibility.</li></ul>
Please note, because we are a pharmacy most of our locations are open 24-hours a day, 7 days a week and therefore schedules may change as determined by the needs of the business.
BENEFITS for full time Employees<ul><li>
Medical, Dental, and Vision insurance</li><li>
401 (k) (available for Part Time &amp; Full Time EEs)</li><li>
Company Paid Life insurance</li><li>
Short-term and Long-term disability insurance</li><li>
Tuition reimbursement</li><li>
Personal Time Off (PTO)</li><li>
Competitive pay with annual performance reviews and merit-based raises</li><li>
Career growth potential</li><li>
Annual on-site voluntary Flu Vaccines</li><li>
Employee referral bonus program</li></ul></div>

Order Entry Technician - Day Shift

<div>WHO WE ARE 
At Polaris Pharmacy Services, we&rsquo;re more than a pharmacy &mdash; we&rsquo;re a dedicated partner in care, transforming how patients experience long-term, post-acute, correctional, PACE, and specialty pharmacy services. As industry leaders, we&rsquo;re raising the bar for quality and coordination across all sites of care, ensuring every patient receives seamless, compassionate, and expert support.
Founded in 2015, Polaris is proud to be locally and independently owned, with a growing national footprint. Our team thrives in a mission-driven environment where innovation meets purpose, and every role contributes to making a real impact. We offer more than just a job &mdash; we provide competitive pay, robust benefits, and genuine opportunities for career advancement.
If you're passionate about shaping the future of pharmacy and making a difference in the lives of those who need it most, we invite you to grow with us.<h1 class="jobSectionHeader">
Job Summary:</h1>
The IV Pharmacy Technician works under the supervision of a Registered Pharmacist. Required duties are pursuant to specific Board of Pharmacy defined technician tasks, which may include, accurately filling prescriptions, preparing Sterile Compounding medications, entering computer data, following standard procedures, and regulatory requirements.
SCHEDULE: 3:30pm - 12:00am
Duties/Responsibilities:<ul><li>
Clean and maintain Sterile Compounding room and QA as per USP 797 guidelines for a state law as directed by supervisor</li><li>
Work under direct supervision of a Registered Pharmacist, fill prescriptions and prepare Sterile Compounding according to Polaris standards of quality, customer service, productivity guidelines, and State Board of Pharmacy regulations</li><li>
Knowledge of Long Term and Post- Acute Care</li><li>
Stage, Prep, and fill orders for residents at long-term care facilities and high-risk pregnant women</li><li>
Compound Sterile Compounding orders in a Class 100 clean room as directed by Pharmacists, IV Supervisor, and/or Director of Pharmacy</li><li>
Responsible for data entry
</li><li>Assist pharmacist with calling care facilities</li><li>
Maintain, clean and account for pumps</li><li>
File, answer phones, and stock areas in the IV department as appropriate and directed by supervisor</li><li>
Work with Lead IV Technician to maintain a clean/safe work environment, check equipment for calibration, safety, and cleanliness</li><li>
Replenish and maintain Emergency Drug Kits (EDK) provided to Long Term and Post-Acute Care Facilities</li><li>
Follow all applicable government regulations, including HIPAA</li><li>
Communicate with Pharmacist, Supervisor, or Lead Technician about any concerns regarding USP 797 and Operations</li><li>
Comply with departmental policies regarding safety, attendance, and dress code</li><li>
Overtime, holidays, and weekends may be required and/or expected</li><li>
Other duties as assigned; Job duties may vary depending on business needs</li></ul><h2 class="jobSectionHeader">
QUALIFICATIONS/COMPETENCIES:</h2>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<h2 class="jobSectionHeader">Required Skills/Abilities:
</h2><ul><li>Data entry skills, analytical, ability to multi-task</li><li>
Basic computer knowledge skills required</li><li>
Proficient in Microsoft Word, Excel, and Outlook required</li><li>
Good organizational skills and detail oriented</li><li>
Basic math and analytical skills</li><li>
Ability to read, write, speak and understand the English language.</li><li>
Ability to physically perform light lifting.</li><li>
Must be able to work various shifts and days.</li></ul>
EDUCATION and/or EXPERIENCE:
<ul><li>High School diploma or equivalent required</li><li>
Pharmacy technician licenses/certifications required by state regulations and state of practice</li><li>
Minimum of one (1) year working as an IV pharmacy technician required (long-term care pharmacy preferred)</li><li>
Knowledge of brand name/generic medications
</li><li>Experience working with medications, IV&rsquo;s, and filling prescriptions required</li><li>
Order entry and insurance billing experience required</li></ul>
PHYSICAL DEMANDS
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job:<ul><li>
May sit or stand seven (7) to ten (10) hours per day</li><li>
The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, walk</li><li>
May be necessary to work extended hours as needed</li><li>
May lift and/or move up to 30 pounds</li><li>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role</li></ul>
HOLIDAY &amp; PTO POLICY<ul><li>
Paid holidays are provided annually, with 6 days offered each year, along with 5 sick days.</li><li>
Employees earn up to 10 PTO days each year, with rollover options and milestone bonuses.</li><li>
Employees have the option to cash out up to 10 PTO hours each quarter for added financial flexibility.</li></ul>
Please note, because we are a pharmacy most of our locations are open 24-hours a day, 7 days a week and therefore schedules may change as determined by the needs of the business.
BENEFITS for full time Employees<ul><li>
Medical, Dental, and Vision insurance</li><li>
401 (k) (available for Part Time &amp; Full Time EEs)</li><li>
Company Paid Life insurance</li><li>
Short-term and Long-term disability insurance</li><li>
Tuition reimbursement</li><li>
Personal Time Off (PTO)</li><li>
Competitive pay with annual performance reviews and merit-based raises</li><li>
Career growth potential</li><li>
Annual on-site voluntary Flu Vaccines</li><li>
Employee referral bonus program</li></ul></div>

IV Pharmacy Technician - 2nd Shift

Faith Regional Health Services

<div>Work Status Details : Full Time | 80.00 Hours Every Two Weeks
 
Exempt from Overtime : Non-Exempt
 
Shift Details : M-F 8a-4:30p
 
Department : Patient Financial Services Admin | Reports To: Manager-Patient Financial Services-Commerical 
 
The mission of Faith Regional Health Services is to serve Christ by providing all people with exemplary medical services in an environment of love and care.
Summary: 
 
A Billing Specialist will utilize the current Electronic Health Record (EHR) software to perform billing functions for both technical and professional services and will be responsible for timely follow-up of unpaid claims and appealing denied claims. Individuals will research current billing regulations, policies, and procedures to ensure compliant billing practices while maximizing reimbursement for services. A Billing Specialist will analyze payment variances through thorough research and work with payers to resolve the variances. Collaborate with various clinical and non-clinical departments to ensure accuracy of billing and communicate identified trends.
The listing of job duties contained in this job description is not all inclusive. Duties may be added or subtracted at any time due to the needs of the organization. 
 
Responsibilities: 
 
<div><ul><li>Maintain a thorough understanding of current billing regulations, policies, and procedures for assigned payers. Utilizing current EHR software, clear claim edits, DNB&rsquo;s, and Stop Bill&rsquo;s in a timely manner to expedite the billing process. Ensure claims are billed to the correct primary, secondary, and tertiary payers in accordance with standard Coordination of Benefits guidelines. Process corrected claims as necessary according to organizational policies/procedures and CMS regulations.
</li></ul><ul><li>Follow-up on unpaid claims in a timely manner by accessing payer websites and calling provider services. Investigate the reason for non-payment and determine the next action step needed to expedite payment of claims. Provide detailed bills and medical records as requested by the payer to prevent denials and delayed processing of claims.
</li></ul><ul><li>Review and interpret Explanation of Benefits (EOB&rsquo;s) and Electronic Remittance Advice (ERA&rsquo;s). Research remark and denial codes sent by payers and take appropriate action to resolve claims. Review payment variances for assigned payers. Determine if the payer processed the claim correctly. Request payer to reprocess claims when payment errors are identified.
</li></ul><ul><li>Appeal denied claims by making corrections to claims, providing medical records and/or detailed bills, writing appeal letters with justification for payment, and completing other actions as directed by your manager.
</li></ul><ul><li>Research credit balances on accounts. Make adjustments as needed or process refunds to resolve credit balances.
</li></ul><ul><li>Maintain understanding of payer methodologies, fee schedules, and insurance contracts.
</li></ul><ul><li>Follow standard processes outlined by leadership to ensure consistency and reduce duplication of work.
</li></ul><ul><li>Identify and track payer and processes issues on departmental log. Assist in resolving issues by researching and proposing solutions.
</li></ul><ul><li>Communicate with patients and family members in compliance with HIPAA regulations to answer questions and resolve billing concerns.
</li></ul>Maintain a high degree of professionalism and integrity while collaborating with departments throughout the organization. 
<ul><li>
</li></ul></div> 
Hours will be dependent on patient census and workload. Ability and willingness to work a flexible schedule, to include after-hours and weekends as necessary.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
 
Other information: 
 
Job Requirements:
The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required.
EDUCATION:
GED or High School Diploma preferred.
EDUCATION FIELD OF STUDY:
Medical Billing/Reimbursement Program preferred. 
 
EXPERIENCE: 
 
Previous healthcare experience preferred. 
 
One-year customer service experience, insurance claims submission/processing, or related field required.
SKILLS (If Applicable): 
 
Language Skills &ndash; Ability to read, write, speak, and understand the English language required.
Computer Skills required.
Knowledge of Microsoft Office (Word/Excel) preferred. 
 
 
 
Faith Regional Health Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.</div>

Billing Specialist-Commercial

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