call center remote customer service representative

customer service rep(07111) - 16260 redmond way, suite 2

call center remote customer service representative Jobs in Redmond

counter sales representative Jobs in Redmond

counter sales representative

customer service rep(07111) - 16260 redmond way, suite 2 Jobs in Redmond

patient service representative Jobs in Redmond

patient service representative

customer service representative

Microsoft

<div><b>Overview</b><br>
<div><div>
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As AI agents become part of how the world works, that empowerment increasingly depends on trust. These agents are only as efficient and reliable as the tools made available to them. As organizations connect agents to a fast-growing ecosystem of MCP (Model Context Protocol) servers, plugins, skills, connectors, and custom integrations, the ability to onboard, discover, and govern those tools becomes essential to enterprise trust. Today this is a fragmented and fast-emerging space. We're looking for a leader who can bring coherence to this tool's governance story.</div><div>
</div><div>
We are looking for a Senior Product Manager to own the tool governance experience in Agent 365, the product that lets customers inventory, register tools, discover unsanctioned ones, and apply consistent policy and controls across them. You will turn a fast-emerging space into a coherent governance value and ship these capabilities that make agent tooling safe for regulated and sovereign customers.</div><div>
</div><div>
This is a high-ownership, high-ambiguity role at the center of how enterprises adopt agents with confidence. You'll partner across engineering, design, security, and compliance to define the strategy, shape the roadmap, and deliver experiences that set the standard for trustworthy agent tooling.</div><div>
</div><div>
Microsoft's culture is grounded in a growth mindset, and we bring our all each day to build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</div></div><br>
<b>
Responsibilities</b><br>
<ul><li>Own the strategy and roadmap for tool onboarding and governance, including registry experience for plugins, skills, connectors, and customer-supplied tool packages.</li><li>Engage with customers to understand governance and compliance requirements and translate them into clear, prioritized product investments.</li><li>Define granular governance controls for agent tools</li><li>Deliver discovery and observability for unsanctioned/Shadow AI tools, giving customers visibility into tools operating outside sanctioned channels, along with usage and activity insights.</li><li>Build governance capabilities for regulated and sovereign environments, including support for government cloud and runtime audit evidence for legal, security, and compliance stakeholders.</li><li>Partner closely with the different product teams within Microsoft to have coherent tool governance and security solutions with a seamless and engaging experience.</li></ul><br>
<b>
Qualifications</b><p><b><br>
Required Qualifications:</b></p><ul><li>
Bachelor's Degree AND 5+ years experience in product/service/program management or software development<br>
<ul><li>OR equivalent experience.</li></ul></li></ul><p><b><br>
Other Requirements:</b></p><div><p>
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:</p></div><div><ul><li><p><b>
Microsoft Cloud Background Check:</b><b> </b>This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
</p></li></ul></div><p><b>Preferred Qualifications:</b></p><ul><li>
Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience.</li><li><div>
Product management experience on developer platforms, extensibility ecosystems, governance experiences, or compliance capabilities.</div></li><li>
Familiarity with the AI tooling ecosystem (agent extensibility, plugins, and connectors) or adjacent platform-governance domains.</li><li>
Experience delivering discovery, observability, or policy-enforcement features for enterprise customers.</li><li>
Familiarity with regulated and sovereign requirements such as government cloud, audit, and compliance evidence.</li><li>
Collaboration skills and clear written and verbal communication</li></ul><br>
<br>
<br>
<p>Product Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.
</p><p></p><p>Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:<br>
https://careers.microsoft.com/us/en/us-corporate-pay</p><p><br>
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><p></p><p><br>
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process<b>.</b></p></div>

Senior Product Manager, Agent 365 Tools

<div><b>Overview</b><div></div><div><p><br>
At Microsoft, we're building a modern, AI-forward marketing organization that learns faster, activates smarter, and drives measurable impact. We blend human creativity with AI-powered systems to build a bold, coherent brand at scale, prioritizing outcomes over outputs and uniting disciplines around the customer. Microsoft's commercial brand is one of our most valuable assets, and this role helps ensure it shows up as a competitive advantage that customers experience at every touchpoint.</p></div><div><p>
The Director of Commercial Brand Management &amp; Systems owns Microsoft's commercial brand as a living, scalable system &mdash; building and operating the AI-enabled tooling, content systems, and governance that apply the brand consistently, instantly, and at scale across every customer touchpoint. It pairs enduring brand fundamentals with the modern, hands-on skills a fast-moving AI market now demands.</p></div><div><p>
This is a hands-on leadership role. You will shape positioning, architecture, and identity, and carry those decisions all the way through to execution, building strong in-house capability and sweating the details of how the brand shows up. The best brand decisions come from the people closest to the business and the product, amplified by AI, and you will lead a team of senior practitioners who work that way.</p></div><div><p>
AI is core to how this role operates. You will use AI-enabled tools and workflows to create and govern the brand at scale, freeing human judgment for the highest-value creative and strategic decisions. The work is anchored in customer obsession, using data and insight to understand and shape how the brand is experienced, and judged by practical, measurable outcomes.</p></div><div><p>
Key outcomes: a commercial brand that stands out as a competitive advantage in market; a brand system that applies consistently and at scale across every touchpoint; faster speed to market; and a high-performing, modern brand team. Success is measured by brand attribution and preference, customer comprehension and navigation of the portfolio, speed to market, and the quality and efficiency of the brand system.</p></div><div><p>
At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth-mindset culture, we innovate responsibly and measure success by shared progress across people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what is next for everyone.</p></div><b><br>
Responsibilities</b><div></div><div><div><p><b><br>
Own the commercial brand as a living system</b></p></div><div><ul><li><p>
Own Microsoft's commercial brand end to end &mdash; strategy, architecture, identity, and how it shows up in market &mdash; owning both the strategy and its implementation.</p></li></ul></div><div><ul><li><p>
Set brand strategy grounded in practice, applying brand fundamentals to a fast-moving AI market and evolving commercial-customer expectations, and translating them into decisions the organization can act on immediately.</p></li></ul></div><div><ul><li><p>
Own the frameworks, standards, and governance that keep the brand coherent as the portfolio and products evolve.</p></li></ul></div><div><ul><li><p>
Partner with creative, content, and customer marketing teams so the brand is expressed consistently across every channel and campaign.</p></li></ul></div><div><p><b>
Build and operate AI-first brand and content systems</b></p></div><div><ul><li><p>
Bring a marketing-engineering mindset: design, build, and operate AI-enabled brand and content systems that apply the brand at scale.</p></li></ul></div><div><ul><li><p>
Own the tooling and automation roadmap for brand governance, content generation, and quality control, applying AI to accelerate production, review, and portfolio analysis.</p></li></ul></div><div><ul><li><p>
Use AI-enabled workflows to govern the brand at scale, reserving human judgment for the highest-value creative and strategic decisions.</p></li></ul></div><div><ul><li><p>
Stand up the data and measurement instrumentation that shows how the brand is experienced and where the system needs to improve.</p></li></ul></div><div><p><b>
Build in-house capability and lead execution</b></p></div></div><div><div><ul><li><p>
Own execution end to end, building strong in-house capability and tooling to deliver the work with speed and craft.</p></li></ul></div><div><ul><li><p>
Develop strong internal capability across core brand disciplines &mdash; from naming and architecture to content &mdash; so the team delivers high-quality work quickly.</p></li></ul></div><div><ul><li><p>
Set a high operating standard for speed and craft, with a team that sweats the details and moves quickly.</p></li></ul></div><div><ul><li><p>
Establish clear quality bars and ways of working, and hold the team to them.</p></li></ul></div><div><p><b>
Put the customer at the center</b></p></div><div><ul><li><p>
Use data and AI-driven insight to understand how commercial customers actually experience the brand across touchpoints, and shape the system accordingly.</p></li></ul></div><div><ul><li><p>
Ensure the brand reflects a fast-evolving product and the real needs of customers.</p></li></ul></div><div><ul><li><p>
Tie brand decisions to measurable customer outcomes &mdash; comprehension, navigation of the portfolio, preference, and trust.</p></li></ul></div><div><p><b>
Lead and develop the team</b></p></div><div><ul><li><p>
Lead and develop a team of senior brand practitioners, setting a high bar for craft and growth.</p></li></ul></div><div><ul><li><p>
Champion a hands-on, AI-forward way of working across the team.</p></li></ul></div><div><ul><li><p>
Model an ownership and builder's mindset, raising the bar on craft and hands-on delivery.</p></li></ul></div><div><ul><li><p>
Influence and secure decisions with senior executives across the marketing and commercial organization, representing brand with clear rationale, evidence, and trade-offs.</p></li></ul></div></div><b><br>
Qualifications</b><div><div><p><b><br>
Required Qualifications</b></p></div><div><ul><li><p>
8+ years work experience at a branding agency or with product marketing, brand building, and/or strategy development</p><ul><li><p>
OR equivalent experience.</p></li></ul></li></ul></div><div><p><b>
Preferred Qualifications:</b></p></div><div><div><div><ul><li><p>
12+ years of experience leading brand strategy and management for a large, complex technology portfolio, including 10+ years building and leading high-performing teams in global, matrixed organizations.</p></li></ul></div><div><ul><li><p>
Demonstrated experience owning brand strategy end-to-end, including positioning, brand architecture, naming, visual and verbal identity, and successful in-market execution.</p></li></ul></div><div><ul><li><p>
Experience building and operating brand, content, or marketing systems at scale, including governance, standards, processes, and tooling that enable consistent brand application globally.</p></li></ul></div><div><ul><li><p>
Hands-on experience applying AI, automation, and emerging technologies to brand, content, and marketing workflows, with the ability to design and scale AI-enabled marketing systems.</p></li></ul></div></div><div><div><ul><li><p>
Experience leading brand strategy for enterprise and commercial technology businesses, including areas such as cloud, AI, data, security, or other complex B2B offerings.</p></li></ul></div><div><ul><li><p>
Experience using customer, market, and brand performance insights, including brand equity and tracking research, to guide strategy, prioritize investments, and measure impact.</p></li></ul></div><div><ul><li><p>
Proven ability to build and scale internal brand and content capabilities, reducing reliance on external execution through effective tools, operating models, and organizational development.</p></li></ul></div><div><ul><li><p>
Demonstrated success partnering across creative, product marketing, product, legal, regional marketing, and agency ecosystems to drive brand consistency, localization, and business outcomes at global scale.</p></li></ul></div></div></div></div><br>
<div></div>
<br>
<br>
<p>Brand M5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year.
</p><p></p><p>Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:<br>
https://careers.microsoft.com/us/en/us-corporate-pay</p><p><br>
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><p></p><p><br>
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process<b>.</b></p></div>

Director of Commercial Brand Management & Systems

<div><b>Overview</b><p><br>
Monetization Strategy &amp; Licensing (MSL) sits at the center of Microsoft's commercial strategy. MSL is looking to hire a Director, Partnerships &amp; Channel Programs. The organization brings together the teams that shape how Microsoft prices, packages, and monetizes commercial products, alongside the programs, partner motions, and operational frameworks that bring those models to market.</p><p></p><p><br>
MSL's charter is to modernize the commercial engine for an AI- and cloud-led market. The organization connects economic strategy, go-to-market design, field and partner adoption, licensing programs, and regulatory considerations so that Microsoft can create durable customer value while operating with commercial clarity and discipline.</p><p></p><p><br>
The Director, Partnerships &amp; Channel Programs leads the partner engagement, launch readiness, commercial-program policy, and regulatory work required to bring Microsoft's modern commerce strategy to market. The role spans partner communications, readiness for major Cloud Solution Provider launches, program and offer design, and regulatory matters affecting Microsoft's global partner ecosystem.</p><p></p><p><br>
This role operates at the intersection of commercial policy, external engagement, partner experience, digital commerce, and market execution. This candidate will lead an experienced team of business planners and translate complex business, policy, and regulatory changes into credible market narratives, partner-ready launches, durable programs, and disciplined execution. The role offers significant opportunity to work with senior leaders and influential external stakeholders.</p><p></p><p><br>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</p><p>
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.</p><b><br>
Responsibilities</b><p><b><br>
Partner and Industry Engagement</b></p><p>
Lead engagement with partners on significant commerce changes and Microsoft&rsquo;s broader modernization roadmap. Develop clear communications, anticipate partner and market perspectives, and establish feedback channels that inform strategy and execution. Build relationships with industry analysts and other key external audiences in collaboration with communications and business leaders.</p><p><b>
Partner Launch and Readiness</b></p><p>
Prepare partners for major launches across Microsoft&rsquo;s cloud partner ecosystem, including updates to partner economics, Azure promotions, and other commercial initiatives. Translate complex decisions into clear value propositions and practical action plans. Coordinate communications, training, feedback, and issue resolution throughout launch and adoption.</p><p><b>
Cloud Partner Programs and Policies</b></p><p>
Shape the future of specialized partner offers and the end-to-end processes used to design and operationalize them. Prioritize improvements to partner commerce capabilities by balancing customer and partner needs, business impact, regulatory requirements, engineering capacity, and operational feasibility. Establish clear policies and governance that improve partner program simplicity, integrity, and speed.</p><p><b>
Regulatory Strategy</b></p><p>
Partner with Microsoft's legal and regulatory teams to develop engagement strategies for industry organizations and regulators focused on cloud and partner-market practices. Identify and address sources of regulatory friction, frame clear commercial options for senior decision-makers, and translate regulatory outcomes into practical program, policy, and partner-readiness requirements.</p><p><b>
Integrated Partnerships and Channel Execution</b></p><p>
Connect external engagement, partner readiness, program policy, and regulatory strategy into a single portfolio and operating rhythm. Ensure that market narratives, launch plans, commerce priorities, program updates, and regulatory commitments reinforce one another. Surface dependencies and partner impacts early, maintain clear accountability across stakeholders, and move complex priorities from decision through successful market execution.</p><p><b>
Leadership Responsibilities</b></p><ul><li>
Model, Coach and Care. Lead with manager capabilities to recruit, develop, and retain exceptional talent in line with Microsoft leadership and manager principles.</li><li>
Represent the organization's work with senior leaders and build alignment around clear choices, trade-offs, and execution priorities.</li><li>
Partner across product, engineering, finance, field, marketing, operations, Legal, and partner teams to develop strategies that can be implemented at scale.</li><li>
Build an inclusive, high-performing team culture with clear accountability, analytical standards, and active attention to talent development and succession.</li></ul><p></p><p><b><br>
Other</b></p><ul><li>
Embody our Culture and Values</li></ul><br>
<b>
Qualifications</b><p><b><br>
Required/minimum qualifications</b></p><ul><li>
Bachelor's Degree in Engineering/Computer Science, Economics, Business, or related field AND 6+ years partner strategy, channel programs, commercial policy, external engagement, business planning, go-to-market, or a related experience.</li><li><ul><li>
 OR equivalent experience.</li></ul></li></ul><p></p><p><b><br>
Additional or preferred qualifications</b></p><ul><li>
Bachelor's Degree in Engineering/Computer Science, Economics, Business, or related field AND 12+ years partner strategy, channel programs, commercial policy, external engagement, business planning, go-to-market, or a related experience.</li><li><ul><li>
OR Master's Degree in Business Administration (MBA), or related field AND 8+ years partner strategy, channel programs, commercial policy, external engagement, business planning, go-to-market, or a related experience.</li><li>
 OR equivalent experience.</li></ul></li><li>
3+ years people management and/or informal/indirect team leadership experience.</li><li>
Experience with indirect and partner-led business models, including distributors, resellers, marketplaces, cloud service providers, or similar ecosystems.</li><li>
Experience launching complex commercial programs, policies, pricing changes, promotions, or digital-commerce capabilities across a large partner ecosystem.</li><li>
Experience developing external narratives and engaging partners, industry analysts, communications stakeholders, or other influential audiences on consequential business changes.</li><li>
Experience working with legal, regulatory, compliance, or public-policy teams to manage external engagements and translate outcomes into practical business actions.</li></ul><br>
<br>
<br>
<p>Business Planning M5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year.
</p><p></p><p>Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:<br>
https://careers.microsoft.com/us/en/us-corporate-pay</p><p><br>
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><p></p><p><br>
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process<b>.</b></p></div>

Director, Partnerships & Channel Programs

<div><b>Overview</b><p><br>
MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.</p><p>
The Business Strategy Team for Developer is responsible for the strategic direction and implementation of our Developer / GitHub business, coordinating teams across sales, engineering, finance, marketing and device partners. Essential for advancing Agentic success, This role manages long-term plans, spots areas for growth, and navigates challenges. By harmonizing product and partner opportunities, the role supports the development of innovative solutions, business models and the modernization of established business practices, playing a key role in our overall AI growth strategy.</p><p>
The role is responsible for:<br>
Driving strategic direction and execution for a business area.<br>
Coordinating across sales, engineering, finance, marketing, and partners.<br>
Identifying growth opportunities and long-term plans.<br>
Leading cross-functional strategic initiatives.<br>
Influencing senior leadership decisions through data-driven insights and recommendations</p><p>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</p><b><br>
Responsibilities</b><br>
<ul><li>
Develop and execute business strategies aligned to organisational goals.</li><li>
Analyse market dynamics and competitive trends.</li><li>
Create strategic narratives and planning materials.</li><li>
Lead business planning and strategic initiatives end-to-end.</li><li>
Align stakeholders across engineering, marketing, finance, business planning, partners, and sales teams.</li></ul><br>
<b>
Qualifications</b><p><b><br>
Required/minimum qualifications</b></p><ul><li>
Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 4+ years experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field<ul><li>
OR equivalent experience.</li></ul></li><li>
3+ years experience in in Near Term Strategy (1-2 years out), Management Consulting, or Finance.</li></ul><p><b>
Additional or preferred qualifications</b></p><ul><li>
Bachelor's Degree in Business, Finance, Economics, Computer Science, or related field AND 6+ years of marketing, strategy, sales, program management, project management, business planning, consulting, finance, economics, and/or partner organization experience<ul><li>
OR equivalent experience.</li></ul></li></ul><br>
<br>
<br>
<p>Sales Strategy Enablement IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.
</p><p></p><p>Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:<br>
https://careers.microsoft.com/us/en/us-corporate-pay</p><p><br>
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><p></p><p><br>
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process<b>.</b></p></div>

GitHub Business Strategy

<div><b>Overview</b><p><br>
MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.</p><p>
Microsoft's Global Strategy &amp; Operations (GSO) team turns strategy into execution for the Core commercial organization. The pace and complexity of the business demand disciplined operating rhythms that keep senior leaders aligned on the most important priorities, surface insights and blockers early, and drive measurable progress against commitments month over month.</p><p><br>
This role leads the Global Business Operations team within Global Strategy &amp; Operations, part of MCAPS-Core and the Customer &amp; Commercial Success organization. GSO manages the execution of several critical commercial operating rhythms, including the Commercial Business Overview (CBO), IAR, Monthly and Quarterly Business Reviews (MBR/QBR), Cohorts, Commercial Syncs, and other MCAPS Core cadences. The leader and team serve as a connective interface across regional SE&amp;O leadership, the Commercial Solution Areas (CSA), Finance, Core Landing, and Field Sales Leadership.</p><p>
This is a high-impact people-leadership role responsible for building, leading, and developing the team that owns the end-to-end execution of some of Microsoft's most visible commercial operating rhythms. Where the individual contributors on the team run the day-to-day mechanics of each rhythm, this leader sets the vision and operating standards for the team and owns the closed-loop operating model end to end&mdash;from intaking field asks, to prioritizing blockers and challenges up through Cohorts and the SLT, to the major company announcements and milestones that drive customer Frontier Transformation. This leader is ultimately accountable for the quality, timeliness, and business impact of everything the team delivers, orchestrating cross-MCAPS alignment and executing with excellence each executive rhythm through a rigorous, end-to-end execution process, from building the execution plan through to final delivery.</p><p>
This leader must be agile, thrive in a fast-paced environment, and comfortably represent the team while interfacing directly with senior CVP stakeholders and their teams. They set direction and priorities, remove blockers, coach the individual contributors on the team, and build a resilient, high-performing operation that scales with the business. The role requires an exceptionally high level of attention to detail, strategic thinking, a drive for operational excellence across every process, and the ability to bring structure to ambiguity while developing those same capabilities in others.</p><p>
This role leads a team of strategic operations individual contributors and is accountable for their growth, engagement, and delivery, while driving follow-through and decision-making across teams and organizational boundaries outside their own group.</p><p>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</p><b><br>
Responsibilities</b><br>
<ul><li>
Set enterprise-wide direction for program strategy, performance, and change: Define success metrics, guide business reviews and analytics, drive change management and organizational adoption, and ensure programs align with Microsoft&rsquo;s strategic priorities and deliver measurable business value.</li><li>
Lead organizational execution, communications, and stakeholder influence: Establish communication and landing strategies, drive rhythm of business, secure executive sponsorship, enable cross-functional readiness, and ensure teams effectively communicate program impact through data-driven storytelling.</li><li>
Drive operational excellence and portfolio governance at scale: Oversee complex program portfolios, establish governance and success criteria, optimize processes, manage resources and capacity, and ensure efficient, customer-focused execution across organizations.</li><li>
Provide strategic thought leadership for innovation and business outcomes: Shape program design, risk management, compliance, and long-term business strategy; guide teams in solving complex problems, identifying new opportunities, simplifying large-scale challenges, and aligning investments with priorities such as AI, security, efficiency, and quality.</li><li>
People Management: Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model: Live our culture. Embody our values. Practice our leadership principles. Coach: Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn. Care: Attract and retain great people. Know each individual&rsquo;s capabilities and aspirations. Invest in the growth of others.</li></ul><p>
People Leadership &amp; Team Development</p><ul><li>
Build, lead, and develop a high-performing team of strategic operations professionals, setting clear direction, priorities, and standards for the work.</li><li>
Hire, onboard, and grow talent; coach individual contributors on executive operations, stakeholder management, and business acumen.</li><li>
Model, coach, and care in line with Microsoft's manager expectations&mdash;creating clarity, generating energy, and delivering success through the team.</li><li>
Set the quality bar for the team's deliverables and hold the team accountable for the timeliness, accuracy, and business impact of every rhythm.</li><li>
Foster an inclusive, resilient, and engaged team culture that thrives in a fast-paced, high-visibility environment.<br>
Rhythm of Business</li><li>
Own and evolve the Core organization's executive operating model, keeping leadership focus aligned to the highest-impact business priorities.</li><li>
Be first and best with AI usage to automate business processes across each rhythm, driving operational efficiency and productivity.</li><li>
Direct the governance that translates strategic objectives into measurable execution and clear accountability across the organization.</li><li>
Partner with senior leaders to surface emerging opportunities, business risks, and cross-organizational dependencies early through the operating cadence.</li><li>
Connect the dots across the executive rhythms to ensure critical decisions and asks are getting surfaced from Field through to SLT.</li><li>
Disseminate actions and communications from the executive rhythms out to the Field in partnership with the CCS Landing team.</li><li>
Establish and scale frameworks that strengthen transparency, decision-making, and cross-functional alignment across business priorities.</li><li>
Ensure executive discussions convert into outcomes through clear ownership, commitments, and organizational follow-through.</li><li>
Guide the team in synthesizing insight from across the organization into trends, opportunities, barriers, and the strategic actions that need senior leadership engagement.</li><li>
Partner with business leaders to frame complex challenges into clear decisions, recommendations, and executive-ready discussions.</li><li>
Connect business priorities, performance outcomes, and leadership actions across Core, CSA, and field organizations.</li><li>
Enable confident leadership decisions through compelling business narratives, data-driven insight, and a clear articulation of business impact.</li><li>
Serve as the Manager interface between Core Strategy &amp; Operations, Field, Solution Area, and SE&amp;O leadership, keeping priorities, initiatives, and business objectives aligned globally.</li></ul><p>
Operating Model &amp; Continuous Improvement</p><ul><li>
Set the standards, tools, and mechanisms that make the organization's business rhythms repeatable, scalable, and efficient.</li><li>
Identify where cadence, tooling, or process can be simplified or automated to reduce overhead and raise the quality of decisions, and lead the team to implement those improvements.</li><li>
Role-model and drive team adoption of new capabilities, including AI, to raise the bar on how strategic operations are run.</li></ul><br>
<b>
Qualifications</b><br>
<h3 class="jobSectionHeader"><b>
Required/minimum qualifications</b></h3><div><ul><li>
Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 6+ years experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field<ul><li>
OR equivalent experience</li></ul></li><li>
6+ years experience in in Near Term Strategy (2 years out), Management Consulting, Sales, or Finance</li><li>
4+ years people management experience.</li></ul></div><div><h3 class="jobSectionHeader"><b>
Additional or preferred qualifications</b></h3><div><ul><li>
Master's Degree in Business Administration or related field AND 6+ years of marketing, strategy, sales, sales leadership, program management, project management, business planning, consulting, banking, finance, economics, and/or partner organization experience<ul><li>
OR Bachelor's Degree in Business, Finance, Economics, Computer Science, or related field AND 8+ years of marketing, strategy, sales, sales leadership, program management, project management, business planning, consulting, finance, economics, and/or partner organization experience with an emphasis on large scope projects partnering with senior leadership</li><li>
OR equivalent experience.</li></ul></li></ul></div></div><br>
<br>
<br>
<p>Sales Strategy Enablement M6 - The typical base pay range for this role across the U.S. is USD $155,800 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $202,400 - $303,600 per year.
</p><p></p><p>Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:<br>
https://careers.microsoft.com/us/en/us-corporate-pay</p><p><br>
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><p></p><p><br>
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process<b>.</b></p></div>

Director, Sales Strategy Enablement

<div><b>Overview</b><p></p><p><br>
At Microsoft, our Cloud Operations + Innovation (CO+I) organization powers the infrastructure behind the world&rsquo;s fastest-growing AI and cloud platforms. The Datacenter Integration (DCI) Procurement team plays a critical role in enabling predictable delivery of capacity across a rapidly expanding global datacenter portfolio.</p><p></p><p><br>
We are seeking an execution-oriented leader to serve as<b> </b><b>DCI Contract Manager, </b>responsible for developing, negotiating, and executing procurement contracts that support global data center infrastructure (DCI) equipment and services. This role partners with suppliers, lessors, sourcing teams, engineering, cost, legal, and regional delivery teams to translate commercial requirements into clear, executable agreements that protect Microsoft while enabling speed to capacity.</p><p></p><p><br>
Key responsibilities include drafting and negotiating equipment and lessor contracts, ensuring appropriate commercial terms and risk protections, managing contract execution through signature and purchase order readiness, and resolving contractual issues that could impact delivery. The Contract Manager drives contract quality and cycle-time performance, maintains strong controls and documentation, and proactively identifies opportunities to standardize and simplify contracting.</p><p></p><p><br>
Success in this role requires strong commercial judgment, contract negotiation and writing skills, attention to detail, stakeholder management, and the ability to operate with urgency in a complex, high-growth infrastructure environment.</p><p></p><p><br>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</p><p></p><p><br>
This role is located either in one or all hub locations - Atlanta, GA, Redmond, WA, Houston, TX , Dallas, TX, Richmond, VA, Phoenix, AZ. Relocation support will be provided, and successful candidates must relocate or reside within 50 miles of the hub office location. This role is eligible for hybrid or remote work.</p><p></p><p><br>
#COICareers | #EPCCareers | #DCDCareers</p><b><br>
Responsibilities</b><br>
<ul><li><b>
Contract Development &amp; Execution:</b> Lead drafting, negotiation, and execution of procurement contracts, amendments, SOWs, and commercial agreements for DCI equipment, suppliers, and lessors. Own the contracting lifecycle from sourcing award through signature and PO readiness.</li><li><b>
Commercial &amp; Risk Management:</b> Ensure agreements accurately reflect negotiated scope, pricing, delivery commitments, payment terms, warranties, remedies, and commercial protections. Identify and resolve contractual risks while ensuring compliance with procurement policies and controls.</li><li><b>
Supplier &amp; Lessor Engagement:</b> Serve as the primary contracting interface with suppliers and lessors, driving timely resolution of commercial issues, changes, disputes, and contractual commitments.</li><li><b>
Cross-Functional Partnership:</b> Partner with Sourcing, Engineering, Cost, Legal, Finance, Planning, and regional delivery teams to align contracts to business requirements and quickly resolve issues that could impact equipment or capacity delivery.</li><li><b>
Contract Performance &amp; Governance:</b> Manage contract pipeline, cycle time, quality, approvals, and documentation. Drive performance against contracting SLAs and reduce iterations, rework, and execution bottlenecks.</li><li><b>
Process Improvement:</b> Standardize templates, playbooks, and contracting processes while leveraging data, automation, and AI to improve speed, consistency, and quality.</li><li><b>
Capacity Delivery:</b> Prioritize contracts based on business criticality and proactively escalate risks that could delay equipment orders, supplier mobilization, or data center capacity.</li></ul><br>
<b>
Qualifications</b><p></p><p><br>
Required Qualifications</p><p>
Master's Degree in Engineering, Supply Chain, Data Analytics, Business, Finance or related field AND 3+ years experience in data science/analytics, finance, project management, supply chain, and/or operation OR Bachelor's Degree in Engineering, Supply Chain, Data Analytics, Business, Finance or related field AND 4+ years experience in data science/analytics, finance, project management, supply chain, and/or operations OR equivalent experience.</p><br>
<p></p><ul><li>
Bachelor&rsquo;s degree in <b>Business, Supply Chain, Procurement, Finance, Engineering, Law, or a related field</b>, or equivalent practical experience.</li><li>
3<b>+ years of experience</b> in procurement, sourcing, commercial management, contract management, or a related discipline.</li><li>
Demonstrated experience <b>drafting, negotiating, and executing complex commercial or procurement contracts</b> with suppliers, lessors, contractors, or service providers.</li><li>
Experience managing <b>commercial terms, pricing, scope, delivery commitments, warranties, payment terms, change management, and contractual risk</b>.</li><li>
Demonstrated ability to manage contracts <b>from sourcing/award through execution and purchase order readiness</b>.</li><li>
Experience working cross-functionally with <b>Legal, Finance, Engineering, Procurement/Sourcing, and business stakeholders</b> to resolve commercial and contractual issues.</li><li>
Strong <b>negotiation, written communication, analytical, and stakeholder-management skills</b>, with the ability to manage multiple high-priority contracts in a fast-paced environment.</li></ul><p></p><p><br>
Other Requirements</p><div>
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
</div><div>Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check every two years thereafter.</div><p></p><p><br>
Preferred Qualifications</p><ul><li>
Experience in <b>data centers, construction, infrastructure, energy, telecom, manufacturing, or other capital-intensive industries</b>.</li><li>
Experience managing procurement or contracting across <b>multiple projects, metros, or a regional portfolio</b>.</li><li>
Knowledge of <b>equipment procurement, construction/lease contracting, supplier management, and commercial risk management</b>.</li><li>
Experience using <b>procurement data, KPIs, and contract performance metrics</b> to identify risks and drive execution.</li></ul><p>
#COICareers | #EPCCareers | #DCDCareers</p><br>
<br>
<br>
<p>Sourcing and Category Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.
</p><p></p><p>Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:<br>
https://careers.microsoft.com/us/en/us-corporate-pay</p><p></p>
<p>Sourcing and Category Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.
</p><p></p><p>Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:<br>
https://careers.microsoft.com/us/en/us-corporate-pay</p><p><br>
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><p></p><p><br>
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process<b>.</b></p></div>

Procurement Contract Manager - Metro

<div><b>Overview</b><p><br>
Commercial Engineering &amp; AI (CEAI) partners closely with stakeholders to accelerate the transformation of Microsoft&rsquo;s commercial business into a frontier organization. We bring together AI‑native engineering, modern platforms, and deep commercial insight to reimagine how work gets done - at scale and with impact. Our mission is to unlock new ways of operating through intelligent systems while creating the conditions for our teams to do the most meaningful work of their careers. If you&rsquo;re excited to build, experiment, and shape the future of commercial execution with AI at the core, we invite you to apply.</p><p></p><p><br>
 Within this context, the Scale and Partner AI Experiences (SPAI) organization is at the forefront of transforming Microsoft&rsquo;s partners ecosystem through AI-first innovation. Our mission is to build intelligent, scalable platforms that power partner and customer success, accelerating Microsoft&rsquo;s commercial growth through modern, AI-driven experiences.</p><p></p><p><br>
 As a <b>Senior Software Engineer</b>, you will design and ship core components of the agentic platform that field sellers and partner teams rely on daily. You own features end to end, from prototype to production, working across orchestration, grounding, evals, observability, and the SDK surfaces other engineers build on. You take real ownership of what you ship, help raise the bar for how agents are built and evaluated on the team, and grow your influence as you go.</p><p></p><p><br>
This role is for an engineer with a bias for action who already builds with Claude Code, Codex, MCP, or open-source agent stacks, and who follows the frontier closely. If that's you, this role gives you the surface area to do it at a global scale.</p><b><br>
Responsibilities</b><br>
<ul><li>
Design and build major components of our agentic platform: orchestration, tools and skills, grounding, evals and observability, and model routing.</li><li>
Own components end to end, from prototype to production, including the harder judgment calls within your area.</li><li>
Partner with AI Foundry, Microsoft Research, Substrate, and the Copilot organization to use shared primitives like agent SDKs, eval harnesses, content safety, and telemetry.</li><li>
Contribute to the eval and Responsible AI bar for shipping agents capabilities with a focus on production-grade quality.</li><li>
Help raise the agent-engineering bar through code review, design review, and mentoring peers.</li><li>
Bring agentic patterns into the team's work and share what you learn.</li></ul><br>
<b>
Qualifications</b><p><b><br>
Required/minimum qualifications</b></p><p>
Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.</p><p></p><p><b><br>
 </b><b>Other Requirements</b></p><p>
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check. This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.</p><p></p><p><b><br>
Preferred Qualificaitons</b></p><ul><li>Experience with at least one of C#, TypeScript, Python; comfortable across all three.</li><li>Experience owning and shipping significant features or architectural components end to end.</li><li>1+ year shipping LLM-based or agent-based systems in production, including experience with evals, observability, and debugging.</li><li>Production experience with one or more major agent stacks such as Microsoft 365 Agents SDK, AutoGen, Magentic-One, LangGraph, OpenAI Agents SDK, Anthropic SDK with MCP, or Semantic Kernel.</li><li>Proficiency in AI-native development working within Agent Harnesses (GitHub Copilot CLI, Coding Agents), authoring Markdown specs/ADRs and YAML configs as Agent-consumable inputs, orchestrating multi-step Agentic workflows across the SDLC, and reviewing Agent-generated code and PRs with production-grade rigor.</li><li>Experience shipping quickly with agentic tools.</li><li>Public artifacts that show how you build with agents, such as shipped side projects, open-source contributions, technical writing, or talks.</li><li>Experience standing up evals or observability for non-deterministic systems.</li><li>Experience contributing to the safety posture of a multi-tenant system, including prompt-injection defenses and audit trails.</li></ul><p></p><p><br>
#CEAIjobs</p><br>
<br>
<br>
<p>Software Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.
</p><p></p><p>Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:<br>
https://careers.microsoft.com/us/en/us-corporate-pay</p><p><br>
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><p></p><p><br>
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process<b>.</b></p></div>

Senior Software Engineer

Explore 12+ Customer service representative in Redmond this September. Find roles across top companies and apply now to boost your career.