customer service representative (remote)

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customer service representative remote

Windstar Cruises

<div>
 
 Overview
 
 
 
 
 Awarded World&rsquo;s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world&rsquo;s best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world.
 
 
 
 
 Our Mission
 
 : We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
 
 
 
 Our Vision
 
 : Enriching people&rsquo;s perspective through inspired travel
 
 
 
 Our Values
 
 :
 
 W
 
 elcoming,
 
 I
 
 nnovative,
 
 N
 
 ow,
 
 D
 
 iscipline,
 
 S
 
 erve,
 
 T
 
 eamwork,
 
 A
 
 uthentic,
 
 R
 
 esponsible
 
 
 The Customer Service Representative is a REMOTE position responsible for servicing Windstar Cruises and products within our call center/contact center environment. This role services our Travel Advisors and Guests via Inbound and Outbound Calls, Email, Chat and other sources as assigned. Customer Service Representatives assist our Travel Advisors and Guests with existing reservations effectively with focus on appropriate service, efficiency, accuracy and completeness. Customer Service Representatives provide appropriate service and sales backup support to achieve goals and represent Windstar cruises as 180 degree from Ordinary.
 
 
 
 This is a remote work environment with a base hourly wage plus incentive, work
 
 within the comfort of your own home
 
 !
 
 
 
 <ul>
 <li>
 We work in an INBOUND call center environment.
 </li>
 <li>
 We are surrently seeking to fill open shifts for weekends and evenings.
 </li>
 <li>
 This position is CUSTOMER SERVICE ORIENTED- this is not a sales focused role. (Although some sales calls will be handled, creating an opportunity for extra commission!)
 </li>
 <li>
 Windstar will provide all the equipment you will need!
 </li>
 <li>
 You must have access to a hard wired internet connection
 </li>
 <li>
 Please note: Although we work remotely, it is not a suitable replacement for dependent care.
 
 
 
 </li>
 </ul>
 See what our team members have to say about this great opportunity!
 
 
 <ul>
 <li>
 "I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they&rsquo;ll remember for life!"
 </li>
 <li>
 "I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!"
 </li>
 <li>
 "The support and understanding from upper management not just in our professional life, but personal life is amazing!"
 
 
 
 </li>
 </ul>
 
 Full-time positions available to work remotely as long as you live in one of these states:
 
 
 
 
 AR, AZ, CO, FL, LA, MN, TX, and WI.
 
 
 
 
 Windstar Cruises is an Equal Opportunity Employer
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Conduct daily production work related to the processing of bookings in the systems and subordinate systems, with high level booking quality and accuracy.
 </li>
 <li>
 Process reservations, revisions, cancellations, booking notes and all aspects of the bookings using reservation system.
 </li>
 <li>
 Apply company policy effectively to bookings.
 </li>
 <li>
 Provide 180 degrees from Ordinary Guest Service through all lines of communication to our guests and clients in a professional and calm demeanor at all times.
 </li>
 <li>
 Act as the primary call and contact agent for all service related inquiries by phone, email and Windstar Website Chat agent contacts.
 </li>
 <li>
 Assist in the overall revenue goals of the Department by attempting to upsell or add value on all existing bookings.
 </li>
 <li>
 Perform sales call backup to Reservations in peak calls time, as directed by management.
 </li>
 <li>
 Adhere to company policy and procedure.
 </li>
 <li>
 Demonstrate a strong functional knowledge of the Windstar product.
 </li>
 <li>
 Advise supervisor of all problems and recommended resolution in a timely manner.
 </li>
 <li>
 Assist Guest&rsquo;s or Travel advisors in troubleshooting on MyWindstar or related external Windstar Systems.
 </li>
 <li>
 Other duties as assigned by management.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Cruise or tour operations / reservations experience preferred but not required.
 </li>
 <li>
 Previous customer service experience preferred.
 </li>
 <li>
 Must be able to communicate in writing and verbally with professionalism, credibility and confidence. Present information in a positive and convincing manner.
 </li>
 <li>
 Capability to organize and manage multiple tasks simultaneously.
 </li>
 <li>
 Self-starter with excellent task management skills
 </li>
 <li>
 A basic understanding in all Microsoft Office programs.
 
 
 
 </li>
 </ul>
 
 BENEFITS:
 
 For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental &amp; Vision; HSA &amp; FSA; Life &amp; Disability; Accident, Hospital &amp; Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts &amp; Travel Deals.
 
 
 
 EEO:
 
 Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
</div>

Customer Service Representative (Remote)

Xanterra

Overview (Text Only): 
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world.
 
Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
 Our Vision: Enriching people’s perspective through inspired travel
 Our Values: Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
 
The Customer Service Representative is a REMOTE position responsible for servicing Windstar Cruises and products within our call center/contact center environment. This role services our Travel Advisors and Guests via Inbound and Outbound Calls, Email, Chat and other sources as assigned. Customer Service Representatives assist our Travel Advisors and Guests with existing reservations effectively with focus on appropriate service, efficiency, accuracy and completeness. Customer Service Representatives provide appropriate service and sales backup support to achieve goals and represent Windstar cruises as 180 degree from Ordinary.
 
This is a remote work environment with a base hourly wage plus incentive, work within the comfort of your own home!
 <ul>
<li>We work in an INBOUND call center environment.</li>
<li>We are surrently seeking to fill open shifts for weekends and evenings.</li>
<li>This position is CUSTOMER SERVICE ORIENTED– this is not a sales focused role. (Although some sales calls will be handled, creating an opportunity for extra commission!)</li>
<li>Windstar will provide all the equipment you will need!</li>
<li>You must have access to a hard wired internet connection</li>
<li>Please note: Although we work remotely, it is not a suitable replacement for dependent care.</li>
</ul>
See what our team members have to say about this great opportunity!
 <ul>
<li>"I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they’ll remember for life!"</li>
<li>"I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!"</li>
<li>"The support and understanding from upper management not just in our professional life, but personal life is amazing!"</li>
</ul>
Full-time positions available to work remotely as long as you live in one of these states:
 AR, AZ, CO, FL, LA, MN, TX, and WI.
 
Windstar Cruises is an Equal Opportunity Employer
 
Responsibilities (Text Only): 
<ul>
<li>Conduct daily production work related to the processing of bookings in the systems and subordinate systems, with high level booking quality and accuracy.</li>
<li>Process reservations, revisions, cancellations, booking notes and all aspects of the bookings using reservation system.</li>
<li>Apply company policy effectively to bookings.</li>
<li>Provide 180 degrees from Ordinary Guest Service through all lines of communication to our guests and clients in a professional and calm demeanor at all times.</li>
<li>Act as the primary call and contact agent for all service related inquiries by phone, email and Windstar Website Chat agent contacts.</li>
<li>Assist in the overall revenue goals of the Department by attempting to upsell or add value on all existing bookings.</li>
<li>Perform sales call backup to Reservations in peak calls time, as directed by management.</li>
<li>Adhere to company policy and procedure.</li>
<li>Demonstrate a strong functional knowledge of the Windstar product.</li>
<li>Advise supervisor of all problems and recommended resolution in a timely manner.</li>
<li>Assist Guest’s or Travel advisors in troubleshooting on MyWindstar or related external Windstar Systems.</li>
<li>Other duties as assigned by management.</li>
</ul>
Qualifications (Text Only): 
<ul>
<li>Cruise or tour operations / reservations experience preferred but not required.</li>
<li>Previous customer service experience preferred.</li>
<li>Must be able to communicate in writing and verbally with professionalism, credibility and confidence. Present information in a positive and convincing manner.</li>
<li>Capability to organize and manage multiple tasks simultaneously.</li>
<li>Self-starter with excellent task management skills</li>
<li>A basic understanding in all Microsoft Office programs.</li>
</ul>
BENEFITS: For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.
 EEO: Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Enterprise Mobility

<div><h3 class="jobSectionHeader">Overview</h3><div>
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.</div><div></div><div> 
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Experience Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.</div><div></div><div> 
This pay for this position starts at $20.73 / hour or $21.73 / hour for overnight hours</div><div></div><div> 
This position is located at Miami International Airport - 3900 NW 25th Str Miami, FL 33142</div><div></div><div> 
We offer:</div><ul><li>
Paid time off</li><li>
Employee rental car discounts</li><li>
Retirement savings plan including 401k with matching profit sharing</li><li>
Health Insurance</li><li>
Life Insurance</li><li>
Dental Insurance</li><li>
Vision Insurance</li><li>
Training and development</li></ul><div></div><div> 
Apart from religious observation, must be willing to work 7-days a week including weekends and holidays. Available schedules listed below:</div><div></div><div> 
1) Thursday- Monday 6:00 pm - 2:30 am Tuesday/Wednesday: OFF</div><div>
2) Thursday- Monday 4:30 pm - 1 am Tuesday/Wednesday: OFF</div><div>
3) Wednesday -Sunday 3:30 pm - 12 am Monday/Tuesday: OFF</div><div>
4) Thursday - Monday 9:30pm - 6am Tuesday/Wednesday: OFF (OVERNIGHT)</div><div></div><h3 class="jobSectionHeader"> 
Responsibilities</h3><div>
We are hiring now for immediate openings. Responsibilities include:</div><ul><li>
Meet and greet customers in a professional, friendly, and timely manner</li><li>
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services</li><li>
Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment</li><li>
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information</li><li>
Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors</li><li>
Place outgoing calls for callback management, and miscellaneous calls as assigned</li><li>
Assist to assess condition of rental upon return</li><li>
Notify Management of any known customer problems</li><li>
Notify Management of any known vehicle problems and any required vehicle maintenance</li><li>
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training</li><li>
Perform miscellaneous and backup duties job-related duties as assigned</li><li>
Seek to improve job performance through self-assessment, skill development, training and goal setting</li><li>
Maintain a regular and reliable level of attendance and punctuality</li><li>
Perform miscellaneous job-related duties as assigned</li></ul><div></div><div> 
Equal Opportunity Employer/Disability/Veterans</div><div></div><h3 class="jobSectionHeader"> 
Qualifications</h3><ul><li><div>
Must be at least 18 years old</div></li><li><div>
High School Diploma or G.E.D. required</div></li><li><div>
Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support</div></li><li>
Must possess a valid driver&rsquo;s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years</li><li>
No drug or alcohol related conviction on driving record in the past 5 years</li><li>
Must be willing to accept $20.73/hour</li><li>
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.</li><li>
Apart from religious observation, must be willing to work 7-days a week including weekends and holidays. Available schedules listed below:<div>
1) Thursday- Monday 6:00 pm - 2:30 am Tuesday/Wednesday: OFF</div><div>
2) Thursday- Monday 4:30 pm - 1 am Tuesday/Wednesday: OFF</div><div>
3) Wednesday -Sunday 3:30 pm - 12 am Monday/Tuesday: OFF</div><div>
4) Thursday - Monday 9:30pm - 6am Tuesday/Wednesday: OFF (OVERNIGHT)</div></li></ul></div>

Customer Experience Representative - Miami International Airport

Command Investigations

<div>Description:

Command Investigations, LLC is seeking an Insurance Field Investigator with a minimum of three years experience to become part of a dynamic team. This is a great opportunity for individuals with prior SIU experience who demonstrate integrity, independence, and a drive to succeed in a fast-paced investigative environment.
Why You Will Love Working with Command Investigations, LLC?
At Command Investigations, we are invested in YOU! We know, together, we can Lead with Excellence to provide top tier Service with Integrity that drives Results!
Pay: $28.00 &ndash; $32.00 per hour 
Schedule: Part-time, on-call. Due to the nature of this role, there is no guarantee of hours or case assignments; however, we pride ourselves on distributing available cases fairly.
Our employees have opportunities to grow within a nationally recognized organization in an exciting and evolving industry.
How We Take Care of You (for Full Time positions):<ul><li>
Accrued Paid Time Off</li><li>
Medical, Dental, Vision, and Life Insurance</li><li>
401(k) Plan</li><li>
Employee Referral Program</li></ul>
At Command, we take care of our own. Our benefits plan helps keep you and your family healthy, happy, and secure.
What You will Do:
In this role, you will conduct claims investigations by gathering evidence, interviewing involved parties, documenting findings, and preparing comprehensive, detailed reports for client review.<ul><li>
Conduct investigations related to insurance claims, including workers&rsquo; compensation, general liability, auto, and property cases</li><li>
Obtain in-person recorded statements from claimants, witnesses, and involved parties</li><li>
Capture detailed scene photographs to support investigative findings</li><li>
Prepare comprehensive, factual, and well-organized investigative reports within required deadlines</li><li>
Review case materials and identify inconsistencies or areas requiring further inquiry</li><li>
Communicate effectively with clients and internal teams to provide case updates and ensure investigative objectives are met</li><li>
Utilize sound judgment and discretion while maintaining confidentiality and compliance with company standards</li><li>
Manage multiple case assignments simultaneously while prioritizing tasks to meet strict due dates</li><li>
Operate investigative equipment, including digital recorders and cameras, with proficiency and accuracy</li></ul>
Special Note: This role requires you to supply your own equipment, including but not limited to, a camera and a digital recorder. Certain equipment specifications or minimum standards may apply.
Requirements:

What We are Looking For:<ul><li>
Exceptional attention to detail and accuracy</li><li>
Strong work ethic with a willingness to learn and adapt</li><li>
Team-oriented mindset and open-minded attitude</li><li>
Ability to thrive in a focused, detail-driven, and repetitive environment</li><li>
Strong computer skills and working knowledge of Microsoft Suite, specifically in Word and Outlook</li><li>
Excellent written and verbal communication skills</li></ul>
What You Will Bring:<ul><li>
3-5 years of experience working as a field investigator required</li><li>
Prior experience with multi-lines investigations strongly preferred</li><li>
Reside within a 60-mile radius of the posted location required</li><li>
Multi-lingual is a plus</li><li>
High school diploma or equivalent required</li><li>
College degree strongly preferred</li><li>
Proficient reading skills and ability to follow directions required</li><li>
Must be able to work independently, provide excellent customer service, and demonstrate strong interpersonal, organizational, and multi-tasking skills. Flexibility and effective time management are required</li><li>
Flexible to work overtime preferred</li><li>
Regular, predictable, and full attendance, as assigned, is an essential function of the job</li><li>
Willingness to work the required schedule</li><li>
Complete a Command Investigations, LLC employment application, submit to pre-employment tasks as required for employment</li></ul>
Physical Requirements:
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
The employee will be required to remember and understand certain instructions, guidelines, or other information.</li><li>
The employee should have the ability to lift up to and including 25lbs/11.34kg on occasion.</li><li>
The employee will be required to sit, stand, and/or walk for long periods at a time.</li><li>
The employee will be required to enter text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine, or 10-Key numeric keypad.</li><li>
Specific vision abilities required for this position include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The associate must be able to hear, understand, and distinguish speech and surrounding sounds, such as traffic, environmental noises, or standard office activity.</li></ul>
About Command Investigations
Command Investigations, founded in 2012, is a nationally recognized investigations firm offering surveillance, remote investigations, desktop intelligence, and specialty services to the insurance defense industry. Grounded in core values of integrity, service, and results, we deliver fast, reliable outcomes and treat every client like they are our only client. Our team leverages cutting-edge technology to stay at the forefront of the industry. With headquarters in Lake Mary, Florida, our experts provide services across the U.S. on a national scale.
Command Investigations, LLC is an Equal Opportunity Employer.</div>

SIU - Experienced Field Investigator - Part-Time

YMP Real Estate Management

<div>Description:
<h3 class="jobSectionHeader">Description</h3>
The Leasing Representative is responsible for welcoming and engage prospect, residents and guests in person in the office and by phone, prepare and process application packages, preparing leasing packages, send out notices, show units, interact with potential and existing tenants, walk and inspect property, customer service, identify marketing and selling opportunities, process renewals, process recertification, provide excellent customer service, lease units.
Responsibilities:<ul><li>
Maintains a detailed knowledge of the apartment community, amenities and community</li><li>
Provides a daily inspection of show apartments and model appearance.</li><li>
Handles all aspects of leasing apartments, including greeting prospective residents, touring the community, closing the sale, processing applications in a timely manner, typing leases, following up with prospects, obtaining signatures for completion of leases/paperwork prior to move-in.</li><li>
Consistently documents prospect phone and email contacts; accurately completes the market survey.</li><li>
Maintains an acceptable closing ratio.</li><li>
Collects and secures rental payments.</li><li>
Produces reports in a timely, accurate and complete manner, including the monthly market survey, locator log and commission sheets.</li><li>
Assist in marketing; Monitors the accuracy of advertisements and takes appropriate action to correct; accurately and consistently documents traffic marketing sources; Assist in leasing events and promotions; Assists in outreach community marketing weekly.</li><li>
Posts to advertising sources daily as directed.</li><li>
Maintains organized community office files.</li><li>
Maintains working knowledge of Fair Housing laws, rules, and regulations concerning apartment leasing and management.</li><li>
Assists in inspections of vacant apartments and takes appropriate action to prepare them for move in.</li><li>
Promotes resident retention by assisting with the renewal program.</li><li>
Reports any observed maintenance problem.</li><li>
Must adhere to and comply with company safety policies and rules and utilize safety appliances, as required.</li><li>
Must always be courteous and helpful to residents, prospective residents and co-workers.</li><li>
Must be available for overtime, weekend, holiday and evening work.</li><li>
Performs other duties as assigned.</li></ul>
Requirements:
<ul><li>High School education or equivalent.</li><li>
Ability to read, write and comprehend the English language.</li><li>
Bi-lingual in English/Spanish is a plus.</li><li>
Strong Microsoft Office skills, especially in Excel and Word.</li><li>
Previous apartment leasing or sales experience.</li><li>
Mathematical skills in order to calculate pro-rations.</li><li>
Possesses excellent telephone and communication skills.</li></ul></div>

Leasing Representative

<div><h1 class="jobSectionHeader">Job Description Summary</h1>
HCA PM FSE<h1 class="jobSectionHeader">
Job Description</h1>
We are the makers of possible 
BD is one of the largest global medical technology companies in the world. Advancing the world of health&trade; is our Purpose, and it&rsquo;s no small feat. It takes the imagination and passion of all of us&mdash;from design and engineering to the manufacturing and marketing of our billions of MedTech products per year&mdash;to look at the impossible and find transformative solutions that turn dreams into possibilities. 
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you&rsquo;ll be supported to learn, grow and become your best self. Become a maker of possible with us.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
The Field Service Engineer for BD Pyxis Dispensing Devices is accountable for independently providing efficient and effective field service support to all BD dispensing customers within a given territory in a timely manner, including, but not limited to service and repair, preventative maintenance, calibration, installations, and limited cross-functional support for Sales and Implementation teams.
The Field Service Engineer is a remote field-based position with daily travel to our customer locations within the assigned territory. Ideal candidates will reside within a 30-mile radius of Miami/ Fort Lauderdale, FL. Company vehicle provided. 5% overnight travel possible and a valid driver&rsquo;s license is required.
Relocation Assistance MAY be available for the right candidate.
Work Schedule Monday to Friday 8-5, on call rotation on weekends and after hours.
Responsibilities:<ul><li>
Provide both remote and on-site technical support for BD Pyxis automated dispensing systems in healthcare facilities, responding to work orders by diagnosing, servicing, and resolving hardware and software issues while maintaining thorough documentation of all activities.</li><li>
Implement preventive maintenance programs and support BD's Sales and Implementation teams while demonstrating superior problem-solving abilities for both hardware and software components of the Pyxis systems.</li><li>
Deliver efficient field services to customers including installations, repairs, calibrations, and in-service training, ensuring all services are completed in a timely manner according to customer support agreements.</li><li>
Maintain comprehensive knowledge of corporate policies and procedures, including proper handling of customer complaints and Medical Device Reporting requirements, while providing accurate documentation of field activities and expenses.</li><li>
Commit to ongoing professional development through continuous training on company products and applications, attending management-approved seminars and training sessions with the goal of advancing skills and progressing to the next career level within 3-5 years.</li></ul>
Minimum Requirements:<ul><li>
High School Diploma</li><li>
3-5 years of related work experience or a combination of Hardware/Software/IT experience</li><li>
24x7 on-call experience in a customer-facing/field service environment, required</li><li>
Computer electronics, Windows OS, network experience, required</li><li>
Medical device or electromechanical device service/repair experience, required</li><li>
Customer Support Certification, required</li><li>
Must be able to work within defined processes and methodologies with minimal degree of supervision</li><li>
Must possess and maintain a valid driver's license and meet BD's auto safety standards.</li></ul>
Preferred Requirements:<ul><li>
Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus</li></ul> 
Physical Requirements:<ul><li>
Demonstrated ability to operate various powered tools including drills and powered screwdrivers, as well as manual tools such as sockets, crescent wrenches, and screwdrivers for extended periods during full workdays.</li><li>
Capable of maintaining multiple body positions (sitting, kneeling, squatting, bending, and standing) repeatedly throughout an 8-10 hour workday while assembling and repairing instrument suites.</li><li>
Sufficient strength to push and pull heavy objects mounted on casters safely and effectively as required by job duties.</li><li>
 Ability to perform precise fine motor tasks while reaching during extended work periods of 8-10 hours, maintaining accuracy and quality throughout the day.</li><li>
Qualified to drive for extended periods up to 6 hours, including in challenging and adverse weather conditions, while maintaining focus and safety standards.</li></ul>
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company&rsquo;s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD&rsquo;s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It&rsquo;s also a place where we help each other be great, we do what&rsquo;s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you&rsquo;ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
#earlycareer
Required Skills
Optional Skills
.<h1 class="jobSectionHeader">
Primary Work Location</h1>
USA CA - San Diego Bldg A&amp;B<h1 class="jobSectionHeader">
Additional Locations</h1><h1 class="jobSectionHeader">
Work Shift</h1>
At BD, we are strongly committed to investing in our associates&mdash;their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates&rsquo; progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.
Salary Range Information
$27.80 - $43.20 USD Hourly</div>

Field Service Engineer 2

Alivi

<div>
 
 Pay rate: starting at $16.50 per hour
 
 
 
 
 Start date: April 08, 2026
 
 
 
 
 Training Schedules:
 
 8:00AM - 4:30PM Est Monday - Friday.
 
 
 
 Potential production shift between the hours of: 08:00AM - 5:00PM EST
 
 
 
 
 JOB SUMMARY:
 
 
 
 An Alivi Contact Service Representative (CSR) will provide prompt and courteous support to the Members of our health plan partners address inquiries about our services and assist in managing the health plan partners supplemental programs and value-based benefits. The CSR role requires excellent communication skills, empathy, patience, and attention to detail during data entry and while speaking with members. This role is an important part of our commitment to the happier and healthier life of our members.
 
 
 
 DUTIES &amp; RESPONSIBILITIES:
 
 
 
 <ul>
 <li>
 Assist inbound inquiries from health plan members and representatives, regarding the transportation services offered through our health plan partners
 </li>
 <li>
 Actively listen and respond quickly and professionally to all customer calls
 </li>
 <li>
 Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey
 </li>
 <li>
 Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI)
 </li>
 <li>
 Escalates transportation and customer service concerns to contact center leadership team
 </li>
 <li>
 Complete Alivi&rsquo;s New Hire Training program, in which participants are expected to obtain an 80% final assessment passing score
 </li>
 <li>
 Complete and sign all compliance courses
 
 
 </li>
 </ul>
 
 REQUIREMENTS &amp; QUALIFICATIONS:
 
 
 
 <ul>
 <li>
 Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience
 </li>
 <li>
 Must be able to sit for 8 hours or more a day
 </li>
 <li>
 Must be able to wear a headset for a minimum of 8 hours a day
 </li>
 <li>
 Excellent written, communication and data entry skills
 </li>
 <li>
 Moderate experience in Microsoft Teams, Outlook, and Word
 </li>
 <li>
 CSR&rsquo;s must exhibit professional appearance and demeanor during training and ongoing coaching&rsquo;s
 </li>
 <li>
 CSRs are required to be on camera during all training and meeting sessions
 </li>
 <li>
 Must be able to adapt to high and a fast-paced call volume
 </li>
 <li>
 CSR&rsquo;s must comply to attendance and punctuality expectations (PTO Policy)
 </li>
 <li>
 CSR&rsquo;s must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps
 </li>
 <li>
 Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members)
 </li>
 <li>
 Fully bilingual: English/Spanish only
 </li>
 <li>
 BYOD (Bring Your Own Device): Candidates must provide their own equipment to successfully perform the job functions listed
 
 
 </li>
 </ul>
 
 COMPETENCIES:
 
 
 
 <ul>
 <li>
 Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
 </li>
 <li>
 Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
 </li>
 <li>
 Adaptability - Adapts to changes in the work environment; Manages competing demands. Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events
 
 
 </li>
 </ul>
 
 HOW WE BEHAVE: OUR CORE VALUES:
 
 
 
 <ul>
 <li>
 Collaborative - We are friendly, and always ready to lend a hand; We are humble, and willing to admit mistakes; We trust our team and use respectful conflict to make decisions
 </li>
 <li>
 Entrepreneurial &ndash; We are personally committed, and hunger for Alivi&rsquo;s success; We show passion and do more with what we have; We don&rsquo;t give up, and always find ways to get the job done
 </li>
 <li>
 Dynamic &ndash; We gladly welcome change; We are smart, and challenge how things are done; We adapt quickly, and readily embrace new roles, and projects
 
 
 </li>
 </ul>
 As part of our candidate selection process, we ask you to complete a
 
 cultural fit assessment (link below)
 
 
 
 https://take.webava.com/assessment/ava/Alivi-AVA-Completion
 
 
 
 KEY PERFORMANCE INDICATORS:
 
 
 
 
 KPI Goal Description
 
 
 
 <ul>
 <li>
 Customer Satisfaction Score (CSAT)&ge; 95%Measures customer satisfaction from post call surveys
 </li>
 <li>
 Calls Per Hour (CPH)&ge; 8.5Average number of calls handled by the agent per hour logged in
 </li>
 <li>
 Average Handle Time (AHT)Within 5 minutes Total time spent per customer interaction (talk + hold + wrap-up)
 </li>
 <li>
 Occupancy %&ge; 80%Percentage of time agent was servicing calls and/or available to service calls
 </li>
 <li>
 Call Quality Score&ge; 95%Based on QA reviews for professionalism, accuracy, and adherence to script
 </li>
 <li>
 Adherence to Schedule&ge; 92%Measures how well agents follow their assigned shifts and breaks
 </li>
 <li>
 Attendance Rate&ge; 98%Tracks presence and punctuality during scheduled hours. Unplanned occurrences are tracked using a rolling 6 month point system
 
 
 </li>
 </ul>
 Powered by JazzHR
 
 
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